Contact Clerk Job Description Sample
Contact Center Representative
Marriott International is the world's largest hotel company, with more brands, more hotels and more opportunities for associates to grow and succeed. We believe a great career is a journey of discovery and exploration. So, we ask, where will your journey take you?
Understand and explain all MEFCU products and services, identifymembers' needs, and cross sell appropriate products. Provide members with quality service andaccurately process routine transactions in a timely manner.
Support MEFCU's mission andgoals through participation in the sales and service program.
Identify member'sneeds and make appropriate referrals.
Support salesinitiatives actively selling and promoting products and services.
Support MEFCU's servicegoals.
Answering the telephoneaccording to standards
Providing members withefficient and professional service
Directing calls to theappropriate department when necessary
Accurately process allroutine transactions such as;
Transfers within accounts,loan payments, check withdrawals and cash advances.
Process stop payments,address changes, check orders, payroll allocations (COD), account filemaintenance, and domestic and foreign wire transfers.
Complete telephone messagesand departmental forms.
Issue ATM replacements cardsand PIN's.
Balance daily transactionsand complete production report daily.
Attend meetings and training sessions as required.
Cross-train and function in other operational areas as needed.
Supports and or backs up other Member Contact Center staff withfunctions as needed.
Theabove statements reflect the general nature and level of work performed, and isnot intended to be an exhaustive list of all requests, duties andresponsibilities.
SKILLSAND EXPERIENCE REQUIRED:
- 1 year experience in acustomer service/sales environment.
High school diploma orequivalent.
Completion of Front OfficeCareer Pathing Required to move into this position.
The physical demands described here are representativeof those that must be met by an employee to successfully perform the essentialfunctions of this job. Reasonable accommodations may be made to enableindividuals with disabilities to perform the essential functions.
Whileperforming the duties of this job, the employee is continuously required remainin a stationary position 75% of the time, and to operate a computer and other officeproductivity machinery such as a calculator, copy machine and computerprinter. The employee in this positionneeds to occasionally move about inside the office to access file cabinets andother office machinery, etc. The personin this position frequently communicates with coworkers and members. Theemployee will occasionally be required to move files and other office productsup to 10 pounds. The employee will beexpected to develop and maintain a positive working relationship with others;support the team to reach common goals; listen and respond appropriately to theconcerns of other employees and members, prepare and review written documents,and be able to work efficiently with a computer and answer telephone usingappropriate etiquette. Perform otherreasonable job duties as requested by management.
Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Marriott International does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws.
Assistant Manager - Guest Contact Services
Help to maintain the quality of the Guest Contact Center.
Maintain Guest Service levels based on the department goals.
Direct the Guest Contact Center team on pre-arrival sales and service excellence.
Participate in design of call monitoring formats and quality standards.
Perform call monitoring and provide trend data to department director.
Use quality monitoring data management system to compile and track performance at team and individual level.
Provide actionable data to various internal support groups as needed.
Coordinate and facilitate call calibration sessions for call center staff.
Provide feedback to call center team leaders and managers.
Ensure that all team members are informed of trends, new policies, and department procedures.
Handle all major guest complaints.
Maintain all Loews standards.
Ensure each team member has the knowledge and information to effectively execute their responsibilities.
Responsible for achieving goals for call volume, conversion, talk time, abandonment, room service and room revenue, shop scores and incentives.
May be required to work varying schedules to reflect business needs of the hotels.
Requited to attend all training sessions and meetings.
Ability to perform "Physical Requirements" and "Mental Effort Requirements" as explained below.
Regular attendance in conformance with standards.
Troubleshoot any reservation challenges that may arise until a resolution is found.
Maintain a prompt response on all Preferred Desk Voicemail, email and fax.
Maintain a neat and organized Call Center.
Other duties as assigned.
Supportive Functions and Responsibilities
In addition to performance of the essential functions, this position may be required to perform a combination of the following supportive functions:
- Other duties as assigned
Specific Job Knowledge, Skills and Abilities
Must be a proven leader, able to advocate new ideas, set an example for co-workers, delegate responsibility, empower associates to make sound decisions and provide constructive feedback to other. .
Working knowledge of Loews Hotels CRO systems and policies.
Team centered, customer focused and enjoys problem solving.
Commitment to high level of service delivery, doing whatever is necessary to ensure customer satisfaction, deal with service failure and prioritize customer needs.
Excellent English communication skills, verbal and written, with Home Office, Hotels and Staff.
Strong motivational skills, enthusiastic, promote friendly work environment.
Able to control one's own time, is detail oriented with excellent follow through.
Ability to make sound decisions with minimal supervision/information given.
Self-starter with ability to handle multiple tasks simultaneously.
Customer Service – Manage difficult real time customer situations, Responds promptly to customer needs; Solicits customer feedback to improve service; Responds to request for service and assistance; Meets commitments.
Interpersonal Skills – Focuses on solving conflict, not blaming, Maintains confidentiality; Listens to others without interruption; Keeps emotions under control; Remains open to others 'ideas and tries new things.
Oral Communication – Speaks clearly and persuasively in positive or negative situations; listens and gets clarification; Responds well to questions; Demonstrates group presentation skills; Participates in meetings.
Written Communication – Writes clearly and informatively; Edits work for spelling and grammar; Varies writing style to meet needs; Presents numerical data effectively; Able to read and interpret written information.
Teamwork – Balances team and individual responsibilities; Exhibits objectivity and openness to other' views; Gives and welcomes feedback; Contributes to building appositive team spirit; Puts success of team above own interest; Able to build morale and group commitments to goals and objectives; Supports everyone's efforts to succeed.
Visionary Leadership- Displays passion and optimism; Inspires respect and trust; Mobilize others to fulfill the vision; Provides vision and inspiration to peers and subordinates.
Change Management – Communicate changes effectively; Builds commitment and overcomes resistance; Prepares and supports those affected by change; Monitors transition and evaluates results.
Delegation – Delegates work assignments; Matches the responsibility to ther person; Gives authority to work independently; Sets expectations and monitors delegated activities; Provides recognition for results.
Leadership – Exhibits confidence in self and others; Inspires and motivates others to perform well; effectively influences actions an opinions of others; Accepts feedback from others; Gives appropriate recognition to others.
Required Skills & Experience:
Education: College degree required
Experience: Minimum three years progressive hotel management / reservations / CRO experience
Licenses or Certificates N/A
Must the Applicants Supply Their own Work Permit? Yes Bonus? No Accommodation Provided? No Position Categories: Rooms - Reservations Click to REPLY ONLINE
Temp/Seasonal Marketing Executive - Off Property Contact (Opc)
Marriott Vacation Club®, a leader in the vacation ownership industry, is seeking motivated individuals with concierge and telemarketing experience to join our award-winning sales and marketing team. We are currently looking for driven individuals with outgoing personalities who are financially motivated to work with guests attending an event and at off-property locations such as hotels, shopping malls and airports. Marriott Vacation Club properties to promote the Marriott Vacation Club Destinations® Program. As a Vacation Sales Concierge, you will offer guests financial incentives in exchange for learning about our points-based ownership product.
What's in it for you?
Hotel and resort discounts
Immediate 401(k) company match up to 6%
Uncapped earning potential (wages, monthly incentives, annual bonuses, contests)
Positive work environment
Growth and development opportunities
What you will do?
Schedule sales presentations or offer specially priced vacation packages to guests attending an event and at off-site locations such as shopping malls and airports.
Provide the highest level of service to exceed budgeted sales presentations and volume production goals.
Ensure that all guests who attend a sales presentation or purchase a vacation package meet eligibility requirements and are open to learning more about Marriott Vacation Club products and services.
What are the requirements?
Strong persuasion skills
Stand, sit and walk for extended periods of time
Flexible schedule including weekends and holidays
Excellent phone communication skills and/or interpersonal skills interacting with guests
Detail oriented with process and follow-up
Concierge, telemarketing and/or sales experience preferred
Position is Temporary/Seasonal from June 15, 2018 - Sept 30, 2018
Marriott Vacations Worldwide is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture.
Supervisor Contact Center - Scheduling
We are searching for a Supervisor Contact Center – someone who works well in a fast-paced setting. In this position, you will be responsible for providing day-to-day direction and oversight to the assigned contact center team and serving as a resource for all contact center staff on highly complex issues and problem resolution. This position serves as a role model through providing high quality customer service in accordance with established organization and department regulations, policies and procedures.
Think you've got what it takes?
Job Duties & Responsibilities
Manages the deployment of people and resources to ensure the teams are manned at all appropriate times and customers receive prompt attention
Coaches and develops team members to required standards
Implements quality control procedures in conjunction with the Quality Team to ensure process adherence and delivery of quality service
Provides excellent customer service to internal and external customers
Provides Management support and supervision of daily operations
Skills & Requirements
S. Diploma or GED required
3 years of experience in customer service including related hospital, clinic, medical office, business services/revenue cycle, front line registration, financial counseling, banking and hotel customer service
An Associate's or Bachelor's Degree may substitute for the experience requirement
Since 1954, Texas Children's has been leading the charge in patient care, education and research to accelerate health care for children and women around the world. When you love what you do, it truly shows in the smiles of our patient families, employees and our numerous accolades such as being consistently ranked as the best children's hospital in Texas, and among the top in the nation by U.S.News & World Report as well as recognition from Houston Business Journal as one of this city's Best Places to Work for ten consecutive years.
Texas Children's comprehensive health care network includes our primary hospital in the Texas Medical Center with expertise in over 40 pediatric subspecialties; the Jan and Dan Duncan Neurological Research Institute (NRI); the Feigin Center for pediatric research; Texas Children's Pavilion for Women, a comprehensive obstetrics/gynecology facility focusing on high-risk births; Texas Children's Hospital West Campus, a community hospital in suburban West Houston; and Texas Children's Hospital The Woodlands, the first hospital devoted to children's care for communities north of Houston. We have also created the nation's first HMO for children, established the largest pediatric primary care network in the country and a global health program that is channeling care to children and women all over the world. Texas Children's Hospital is also academically affiliated with Baylor College of Medicine, one of the largest, most diverse and successful pediatric programs in the nation.
To join our community of 13,000 dedicated team members, visit texaschildrenspeople.org for career opportunities. You can also learn more about our amazing culture at infinitepassion.org.
Customer Contact Center Representative - Grundy Customer Contact Center (Vec Agency Only)
Recruitment limited to Virginia Employment Commission (VEC) employees only - this recruitment is open to all current employees, including wage employees and employees on leave with/without pay, or leave without pay/lay-off. Excluded from this type of recruitment are volunteer workers, contract workers, and others not on VEC's payroll.
This also includes executive branch employees currently holding a yellow or blue preferential hiring card. Please see Policy 1.30 Layoff. Working in a fast paced Call Center, professionally respond to calls and e-mail requests from claimants, employers, staff, the public and other interested parties regarding Unemployment Insurance (UI) benefits and other related services in accordance with established guidelines.
Utilize appropriate systems guides, interview techniques and established protocol to obtain necessary information, determine claim type and program code, and complete claims process so that â??first payâ?? and timeliness goals are met and claimants receive entitled benefits. Extensively use automated systems to review, enter, update and report claim information. Follow established protocol to take statements; key information from claimants and employers; and prepare and process documents which are used to adjudicate claims and make accurate determinations.
Follow up with claimants and employers through phone calls or e-mail to obtain necessary information to process claims timely and efficiently. Complete training to address various claim types and understand business functions. Provide supplemental support to the Agencyâ??s Emergency Response Line during emergencies; participate in test case scenarios; and answer overflow volume from local offices as assigned. This recruitment will be used to fill 2 positions.
Basic knowledge of claims processing procedures and practices related to UI benefits eligibility and job services; interviewing principles and practices; office operations; and telephone etiquette. Strong oral and written communication, interpersonal, organizational, computer (data entry, word processing software and the Internet), and customer service skills.
Ability to work independently and as a team member; respond to inquiries; and work well with the public and staff. Ability to resolve problems; talk, type and listen concurrently; collect and enter data into an automated system; and contribute to a team environment. Ability to interpret, apply, and explain agency program standards and procedures; sit for long periods of time while responding to calls; and work in a tightly scheduled call center environment. High school diploma or equivalent.
Knowledge of the UI claims process. Experience working in a call center environment providing customer service, conducting interviews, and processing claims. Ability to speak Spanish.
The successful candidate must pass a background investigation.
Global Head Of Insurance Contact Centres - Hsbc Contact Center Business
Some careers have more impact than others.
If you're looking for a career where you can make a real impression, join HSBC and discover how valued you'll be.
HSBC Contact Center Business plays a central role in maintaining our reputation as a leader in banking. The division serves as a vital channel in ensuring successful business development while addressing customers' different financial needs and delivering quality banking service to our millions of customers through both inbound and outbound calling activities. The value of our Contact Center Business operations continues to grow as it cultivates collaboration and improved financial services provision across a broad range of our business areas.
We are currently seeking an experienced professional to join our team in the role of Global Head of Insurance Contact Centres
Shape, articulate and execute the strategy, processes, and operations for global customer service and sales via Insurance Contact Centres in collaboration with cross-functional teams
Growth Agenda – Delivery of growth and productivity targets
Ensure the Contact Centre achieves its sales plan through performance management and coaching, campaigns and supporting sales tools
Reporting/MIS – Ensuring the delivery of comprehensive and consistent reporting and activity management for achieving the Insurance annual operating plan and KPIs within the Contact Centres, whilst adhering to the Global Contact Centre Operating Model
Monitor and report on service and sales KPIs to the executive team and identify opportunities to proactively address customer concerns and enhance the ownership experience
Sign-off the Contact Centre operational annual and quarterly targets
Contribute to the achievement of the Group imperatives by delivering maximum 'profit' contribution from all business activities. This will be achieved by the efficient management of resources and the achievement of sustainable saves targets and increased sales
Own and manage departmental budget, vendors, analytics and roadmap for continual service and sales improvement
Accountability for the Contact Centre scorecards and analysis to enable achievement of improved performance as well as the alignment of performance management across HSBC and 3rd party Contact Centres
Overall responsibility for agreeing campaign plans aligned to Contact Centres
Responsibility for achieving and maintaining market leading levels of customer satisfaction and employee engagement
Ownership of appraisal governance for people within the Insurance Contact Centres
Lead and support change initiatives or projects as needed
Significant strategic leadership management in complex environments where cultural and operational transformation is required
An ability to direct, manage and motivate senior functional and operational executives, experienced and highly qualified professionals, as well as front line staff to deliver outstanding performance through leading and managing people in large teams and operational areas
Strong leadership, stakeholder management, interpersonal, communication and influencing skills to inspire and drive performance, innovation and execute approved plans
Strong experience in Contact Centres, Digital and other distribution channels or equivalent, with a proven track record of improving customer service and employee engagement, growing sales and reducing costs
Strong knowledge of technical aspects of Contact Centres, with proven ability to implement large scale operating model change supported by concurrent projects
High degree of self-motivation to achieve results and inspire trust in others
Ability to collaborate across teams at a global level to accomplish strategies, understanding matrix navigation, driving collaboration opportunities across cultures and globally dispersed teams to deliver more at increased pace and less cost
Commercial orientation, ability to generate substantial incremental financial contribution
Good knowledge of the Group leadership capabilities, a role model for the Group values of Open, Connected and Dependable, and direct experience of leading with courageous integrity
Strong understanding of culture, leadership, coaching and change management
Programme and project experience with substantial scale
Strong ability to continually make trade-off decisions and build consensus
Strong use of numerical data and analysis to develop shorter term plans within the broad context of strategic plans
The chosen candidate for this role will be required to undergo enhanced vetting. Subject to local laws, this will require the individual to satisfactorily pass a series of additional checks as part of the recruitment process and on an ongoing basis, if appointed to the role. HSBC Group reserves its position with regard to any steps which it may take in relation to any material adverse findings which arise either when the checks are originally completed, and/or if relevant, on an ongoing basis. For more information about the enhanced vetting for this role please contact the recruiter for this role.
You'll achieve more when you join HSBC.
HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.
First Contact HR Generalist, CSS First Contact Team - (7595U) - #24937
The University of California, Berkeley, is one of the world's most iconic teaching and research institutions. Since 1868, Berkeley has fueled a perpetual renaissance, generating unparalleled intellectual, economic and social value in California, the United States and the world. Berkeley's culture of openness, freedom and acceptance—academic and artistic, political and cultural—make it a very special place for students, faculty and staff.
Berkeley is committed to hiring and developing staff who want to work in a high performing culture that supports the outstanding work of our faculty and students. In deciding whether to apply for a staff position at Berkeley, candidates are strongly encouraged to consider the alignment of the Berkeley Workplace Culture with their potential for success at http://jobs.berkeley.edu/why-berkeley.html.
Application Review Date
The First Review Date for this job is: May 18, 2018
Campus Shared Services (CSS) – a division of the UC Berkeley Office of the Vice Chancellor for Administration – provides reliable, high-quality administrative support to faculty, academics, staff, student employees, and retirees in support of the UC Berkeley mission of teaching, research, and public service.
CSS provides services in the areas of Business and Financial Services, Human Resources/ Academic Personnel Support, Information Technology, and Research Administration to nearly all campus units.
Client Relations through our call center and case management system
Responds to client inquiries with heightened response expectations.
Applies professional HR concepts when counseling employees concerning work-related issues of low to moderate scope and complexity.
Consults with Generalists and CSS managers when working on non-routine issues of complex or sensitive nature.
Works with Generalist group to resolve routine employee relations issues. May draft counseling memos.
Conducts exit interviews as required.
Satellite Office Management
Staffs satellite locations and manages operations of the satellite locations
Responsibilities include completing new hire packets with new employees and explaining University policies.
Provides benefits counseling.
May provide analyses for human resources issues that are intermediate in scope involving employee benefits.
May develop the content of benefits orientation and conducts regular sessions when required.
Provides benefits counseling to employees and serves as a liaison with the Benefits Office.
Special Projects and Support
Provides project support for managers and HR Generalist 3 and 4 staff
Conducts HR trends analyses and helps develop resulting recommendations.
Coordinates HR processes within the HR Center and looks for creative possibilities for continuous improvement of day-to-day operations of the HR Center
Runs reports for clients upon request
Other duties as assigned
Ability to provide exceptional customer service in high volume, fast-paced, professional environment
Has working knowledge of various areas of HR.
Knowledge of applicable state and federal laws and regulations
Knowledge of basic relevant union/labor contracts
Analytical skills to conduct analysis and develop recommendations
Demonstrated organizational skills and problem-solving skills
Experience working in a Talent Acquisition System and HRIS systems such as Peoplesoft or Oracle
Proficient in communicating clearly and effectively verbally and in writing and in integrating information in the completion of assignments
Demonstrated ability to handle difficult or volatile situations/individuals effectively.
Possess a high degree of political acumen and awareness
Proven experience exercising strong communication and interpersonal skills to communicate effectively with all levels of staff, both verbally and in writing
Strong organizational skills and ability to multi-task with demanding timeframes.
Must possess ability to work rapidly and accurately with pressure of competing deadlines and frequent interruptions in a fast-paced, constantly changing environment.
Must be able to lift 15-20 pounds
- Bachelor's degree in related area and/or equivalent experience/training equal to 2-3 years of experience in human resources.
Acquiring knowledge of campus policies and procedures and knowledge of functional areas including leaves of absence and payroll
Possess basic knowledge of human resources policies, programs and University policies and procedures.
Knowledge of UC Berkeley's Human Capital Management System (HCM) or other HRIS system
Working knowledge of the Campus Personnel Payroll System (PPS)
Salary & Benefits
This position is a non-exempt, hourly position. Salary range for the role is $23.94 - $26.34 per hour and commensurate with experience.
For information on the comprehensive benefits package offered by the University visit:
How to Apply
Please submit your cover letter and resume as a single attachment when applying.
We are currently hiring for a Full-Time, Contract (Temporary) Appointment. The contract duration could be through December 21, 2018, depending on Department and business needs.
Conviction History Background
This is a designated position requiring fingerprinting and a background check due to the nature of the job responsibilities. Berkeley does hire people with conviction histories and reviews information received in the context of the job responsibilities. The University reserves the right to make employment contingent upon successful completion of the background check.
Equal Employment Opportunity
The University of California is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status. For more information about your rights as an applicant see: http://www.eeoc.gov/employers/upload/poster_screen_reader_optimized.pdf
For the complete University of California nondiscrimination and affirmative action policy see:
Inbound Specialty Sales Agent - The Westin Vacation Club Contact Center
Vistana Company Overview
Vistana Signature Experiences, Inc. (Vistana) is a leading developer, owner and operator of 22 high-end vacation ownership resort properties. Founded in 1980, Vistana is the exclusive licensee of the Sheraton® and Westin® brands in vacation ownership and uses related trademarks under license from Starwood Hotels & Resorts Worldwide, Inc. Vistana offers its more than 220,000 owners Gold status in the industry-leading Starwood Preferred Guest® (SPG) program and drives value for guests by delivering exceptional levels of service and programming that are unique to the brands and distinct in the market. Headquartered in Orlando, Florida, Vistana is an operating business of ILG, Inc. (Nasdaq: ILG), a leading global provider of professionally delivered vacation experiences. For more information, please visit: https://www.vistana.com.
Palm Desert Contact Center/West Regional Office
Surrounded by a scenic outcropping of the Santa Rosa Mountains in Southern California, the West Regional Office in Palm Desert enjoys a serene location adjacent to one of the area's most noted golf resorts.
To generate vacation package sales and secure reservation (activations). To present prospects with an opportunity to purchase timeshare at VSE resorts. Inbound Sales/Activation Associate is responsible for answering incoming calls from direct mail respondents and from guest who have previously purchased Westin Vacation Club or Sheraton Vacation Club packages.
Answer incoming calls and track calls in a timely and professional manner.
Handle prospects and guests from multiple sites calling to: 1) purchase vacation packages 2) schedule arrival dates 3) change dates 4) request information
Convert new incoming calls to Package Sales
Qualify clients according to the Details of Participation of any given program. When clients do not qualify, politely explain area of ineligibility, suggest possible future offer better suited for them.
Provide information and superior customer service to all guest and prospects. Handle all customer questions, problems and issues as they relate to preview packages and marketing programs.
Activate purchased Preview Vacation Package Leads to actual reservations at VSE Resort locations.
Effectively manage company assigned leads and customer call backs.
Maintain minimal productivity standards as defined in Inbound Sales/Activation Associate Compensation agreement. This includes minimum hours per transaction and number of incoming calls to sales conversion efficiencies.
Timely and accurate submission of individual report forms, contact sheets, timesheets, etc.
Assist with any reasonable requests asked of management.
Assist management with special projects, other duties, and training and orientation of new associates.
Achieve or exceed productivity goals set by management.
Track personal progress and goals. Expand knowledge of business, and increase sales skills through self-study.
Previous inside sales/telemarketing/customer service/experience preferred.
Must be organized, motivated and goal oriented with excellent interpersonal communication skills.
Strong Interpersonal Skills
At Vistana, we celebrate the diversity of people, ideas and cultures. We believe our differences are what make us better – a better place to work, a better place to grow, enabling a better way to see the world.
Apply for Job
Contact Center Operator, Contact Center .8Av (7467-2833)
Operates tele-directory, answers calls, gives information and inquiries to identify, select and transfer to appropriate person.
Maintains tele-directory. Coordinates repairs and loans of beepers as needed.
Makes clear and audible announcements over the public address, beeping, and radio systems.
Maintains knowledge of all codes and duties related for each code. Initiates codes and call groups for notifications from multiple sources.
Prioritizes duties, calls, emergencies, stats, monitors, alarms and alerts and reception window.
Understands building monitors, able to reset and informs appropriate personnel of alarms, troubles or irregularities. Monitors security cameras and operates related equipment.
Assists with the return of vehicles after hours for patients using valet service. Safeguards keys and battery charger for valet and other departments.
High school diploma or equivalent required
Associates Degree or higher preferred
Years of relevant experience may be substituted for required education.
- Requires critical thinking skills, decisive judgment and the ability to work with minimal supervision. Must be able to work in a stressful environment and take appropriate action.
Minimum Work Experience
- 6 months as switchboard operator or receptionist preferred
- 1 year clerical experience preferred
Contact Representative (Oa)
Help Duties Summary
This position is located with the Bureau of Indian Affairs, Northwest Region in Portland, Oregon.
Learn more about this agency
Research and compile family history in accordance with the current applicable laws and regulations.
Maintains data in automated probate tracking systems from "notification of death until distribution of trust assets" occurs.
Changes appropriate records (manual and automated) to reflect changes in records as a result of Orders issued by the Administrative Law Judges or Attorney Decision Makers.
Prepares necessary and proper documentation for distribution of trust assets to close estate accounts in accordance with Orders issued by the Administrative Law Judges or Attorney Decision Makers.
Prepares necessary and proper documentation for distribution of trust assets to close estate accounts in accordance to Orders.
Assists in the preparation, proper assembly and transmittal of all documents required including heirship data required by regulations or requested for probate purposes.
Receives calls and visitors and answers inquiries from owners of trust and restricted land regarding rules governing probate.
Types correspondence, reports, memorandum, and other documents.
Assembles outgoing material and documents according to prescribed policy and procedures.
Files and maintains probate records in accordance with Indian Affairs Manual (IAM) and other instructions.
Occasional travel - Travel may be required to attend conferences, meetings, training and/or work related activities.
Job family (Series)
0962 Contact Representative
Help Requirements Conditions of Employment
U.S. Citizenship Required
Indian Preference applies
You will be required to have federal payments made by Direct Deposit
You may be required to successfully complete a probationary/trial period
A background security investigation will be required for all new hires. Appointment will be subject to the applicant's successful completion of a background security investigation and favorable adjudication.
If you are a male applicant born after 12/31/1959 and are required to register under the Military Selective Service Act, the Defense Authorization Act of 1986 requires that you be registered or you are not eligible for appointment in this agency.
Incumbent is required to operate a government motor vehicle, must possess a valid driver's license, and have a safe driving record within the 3 year period immediately preceding submittal of GSA Form 3607.
EXPERIENCE AND EDUCATION REQUIREMENTS: (OPM Operating Manual, Qualification Standards for One-Grade Interval Clerical and Administrative Support Positions, GS-0962).
GS-5: 1 year I have at least of full-time specialized experience or the equivalent, comparable to at least the GS-4 in the Federal Service (obtained in either the public or private sector). This experience must include 4 of the 5 activities: 1.) assisting probate specialist by providing technical assistance work in support of probate processes; 2.) maintain data tracking systems; 3.) assist with incoming and outgoing mail; 4.) prepare documentation for distribution of trust assets; 5.) files and maintains probate records; OR 4 years of successfully completed education above the high school level in any field at an accredited business, secretarial or technical school, junior college, college or university. (One year of full-time academic study is defined as 30 semester hours, 45 quarter hours, or the equivalent in a college or university, or at least 20 hours of classroom instruction per week for approximately 36 weeks in a business, secretarial, or technical school.)
All qualification requirements must be met by the closing date of this announcement.
Merit Promotion candidates must also meet time-in-grade requirements by the announcement closing date.
TELEWORK: Indian Affairs has determined that the duties of this position are suitable for telework only during an emergency or natural disaster.
PROFICIENCY REQUIREMENT: In addition to meeting the experience or education requirements, applicants must show possession of typing and office automation skills. Applicants may meet the typing requirement by passing the appropriate test, presenting a certificate of proficiency from a school or other organization authorized to issue such certificate by the Office of Personnel Management local office or by self-certifying their proficiency.
If you are qualifying based on your education, you MUST provide transcripts or other documentation to support your educational claims. Unless otherwise stated: (1) official or unofficial transcripts are acceptable, or (2) you may submit a list with all of your courses, grades, semester, year, and credit for the course. All materials must be submitted by the closing date of the announcement.
If more than 10 percent of your undergraduate course work (credit hours) were taken on a pass/fail basis, your claim of superior academic achievement must be based upon class standing or membership in an honor society.
One academic year of graduate education is considered to be the number of credits hours your graduate school has determined to represent one academic year of full-time study. Such study may have been performed on a full-time or part-time basis. If you cannot obtain your graduate school's definition of one year of graduate study, 18 semester hours (or 27 quarter hours) should be considered as satisfying the requirement for one year of full-time graduate study.
If you are using education completed in foreign colleges or universities to meet the qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript in order to receive credit for that education which shows the education credentials have been evaluated by a private organization that specializes in interpretation of foreign education programs and such education has been deemed equivalent to that gained in an accredited U.S. education program; or full credit has been given for the courses at a U.S. accredited college or university. For further information, visit:
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