Contact Clerk Job Description Sample
Human Contact Interface Clerk
Overview Windham Professionals, Inc. with its campus headquarters in beautiful Salem, NH is hiring an experienced and strategic Human Contact Interface Clerk that will partner with the Operations team. Recently recognized by The Boston Globe Magazine as a Top 100 Women-Led Business in Massachusetts, Windham is not your average accounts receivable management and customer care firm. Energy, integrity, and experience are what Windham was built on over 34 years ago and still forms the cornerstones of how we do business today. Windham makes a difference in the lives of our employees.
Here’s what we are looking for in you: The HCI (Human Contact Interface) Clerk supports all client projects that use the LiveVox HCI system by performing the manual dial process. The HCI Clerk will also monitor the HCI system to review availability of Account Specialists and inform leadership of potential delays or issues. This position will also perform a variety of administrative functions such as submitting help tickets for Account Specialist password resets as needed, distributing work lists and other administrative functions. Responsibilities of the HCI Clerk require multi-tasking, as well as the ability to work in a team environment.
Ability to work independently as assigned by Supervisor
Data entry and report generation
Evaluate the availability of Account Specialists/Specialists by monitoring and reviewing work flow
Respond to requests for password resets for Account Specialist/Specialists by filing help tickets
Perform clerical work such as filing, copying, data entry as requested
Must be able to work a 40 hour a week schedule and evenings or weekends, as requested
Ability to handle stress of working in a fast-paced environment
High School Diploma or GED required
Here’s what you can expect from us: A fun and exciting environment where creativity, achievement, and mutual respect are recognized An engaged workforce where diversity is appreciated A focus on ease, simplicity and wellness with our online Live Health Competitive compensation package A place where we help our employees make their dreams come true We encourage an active lifestyle with an annual fitness membership reimbursement option Awesome company events for you and your family Employee driven charitable and community outreach Fun, team-focused work environment where appreciation and recognition are key Check out a few of our cool initiatives (copy and paste to your browser):
If you are looking to thrive in a challenging, fast paced, growth oriented environment, consider joining our company as we are on the cutting edge of new growth creating a world class business services organization. Windham Professionals provides Equal Employment Opportunity for all individuals regardless of race, color, religion, gender, age, national origin, marital status, gender identity, sexual orientation, status as a protected veteran, genetic information, individuals with a disability, and any other basis protected by federal, state or local laws. EEO/AA Disabled/Vet.
Job ID2018-1503# of Openings1
Point Of Contact (Poc) Clerk
The POC Clerk position requires extensive outbound calls and constant follow up to ensure effective management of client service issues during the service phase to meet company and client established expectations related ticket status and obtaining affidavit of service documents.
Essential Duties and
Contact and communicate effectively with servers/sheriff's telephonically and electronically to ensure performance and quality goals are achieved, Access and use applicable reports to ensure performance and quality goals are achieved or exceeded, Obtain/confirm defendant and case level file updates are populated in applicable system(s) and in accordance to client
Contact Center Specialist
* Please apply online at www.dorchestercollection.com to be considered for this position *
Department: Operations/Sales & Marketing
Position: Contact Center Specialist
Place of Work: Contact Center
Purpose Statement: The Contact Center is a centralized environment dedicated to creating the ultimate bespoke guest experience. It is where revenue is maximized, information is shared, and our guests are taken on a seamless journey from their booking through arrival.
The Contact Center Agent is responsible for ensuring the success and quality of the Reservations Sales Process (including Restaurant and Spa Reservations) and contributes to the hotels' financial, business and marketing objectives. Works closely with Sales and Marketing, Revenue Management, Catering, Finance and all Operational departments of The Beverly Hills Hotel and Hotel Bel Air. Maintains the highest standards set forth
Reports to: Contact Center Supervisor
- Requirements are representative of the minimum levels of knowledge, skills and/or abilities.
- To perform this job successfully, the incumbent will possess the abilities and aptitudes to perform each duty proficiently.
Qualifications – Essential:
- 4 year College or University Degree preferred
- 1+ years of experience in a Communications//Reservations, Sales in the luxury market place
- Ability to effectively listen and communicate with internal and external customers in all situations.
Skills – Essential:
Highly developed interpersonal, and influencing skills • Sound ability and knowledge in adapting to robust business processes • Good analytical and numeric skills • Well organized and priority focused • Ability to work under own initiative in a highly pressured environment • Proven ability to influence, develop, and empower team to achieve objectives with a team approach • A high degree of professionalism and creativity • Excellent verbal and written communication skills • Understands the hotels' marketing and business objectives • Proficient with all Microsoft Office programs • Proficient in Opera.
Personal management ; Communication ; Managing Information ; Project and Task Management ; Teamwork ; Commitment to Quality ; Professional Behavior ; Continuous Learning
- • Performs all Contact Center functions including Room Reservations, Restaurant and Spa Reservations, Transportations.
- • Engages with guest over the telephone to create the ultimate first impression and set the stage for the guest experience when they arrive.
- • Develop relationships with guests to understand their likes and preferences to create long memories and repeat guests
- • Maintains confidentiality of all guest information.
- • Monitors and ensure that all guest information is input into the system accurately, completely and timely
- • Inputs and updates reservations requested by fax, email, mail or booking system.
- • Ensures that guest calls are answered and handled according to the designated call standards
- • Ensures guest history information is collected and utilized on all guest transactions and DC Profile usage standards are followed
- • Actively supports the Front Desk in ensuring a seamless arrival process
- • Works closely with the Guest Relations team to anticipate and exceed guest expectations
- • Pre-blocks rooms according to pre blocking standards and where special requests are made
- • Actively support and assist key operating departments such as Housekeeping and Engineering with OOO room inventory for preventative maintenance (PM) and additional hotel projects
- • Reviews future reservations : checking for duplicate bookings, room assignment designation, special requests and profile accuracy
- • Assists other departments whenever necessary in performing all job functions to the hotel’s reservations standards
- • Accommodates all guest requests in an accurate and efficient manner
- • Works closely with other departments to effectively accommodate guests’ special requests and amenities
- • Reviews reservations daily to ensure accuracy of codes, rates and guest information including the cleaning and merging of company and guests profiles
- • Communicates room availability as needed to internal teams
- • Assists Sales, Conference Services and Group Coordinator regarding group block availability, rates and reservations
- • Processes morning reports and follow-up with no shows from the previous night
- • Monitors waitlist and determines priority of guests to be called
- • Monitors and handles guest complaints/disputes ensuring guest satisfaction.
- • Maintains supply levels and legibly document needs on a requisition.
- • Ensure that all relevant information is documented (reservation changes and addendums).
- • Requires sitting and/or standing in a confined area for extended periods of time
- • Requires ability to write legibly and possess good spelling skills
- • Must have ability to wear a headset style receiver and mouthpiece and a hand held telephone receiver while performing the essential functions of the job
- Other duties and special projects as assigned by the supervisor such as cross-training, selected Front Desk Clerk functions, development and analysis of reports with regard to call volume, service levels and others.
While performing the duties of this position, the employee is frequently required to sit for long periods, to reach and manipulate objects, tools or controls.
• Manual dexterity and coordination are required to operate office equipment.
• Stand or sit for prolonged periods of time
• Occasionally stoop, bend, kneel, crouch, reach and twist
• Lift, carry, push, and/or pull light (10 lbs) to moderate amounts (up to 30 pounds) of weight;
• Operate office equipment requiring repetitive hand movement and fine coordination including use of a computer keyboard.
• The noise level in the work environment is typical of most office environments.
• Ability to handle stressful situations.
A review of this description has excluded the marginal functions of the position that are incidental to the performance of fundamental job duties. All duties and requirements are essential job functions. This job description in no way states or implies that these are the only duties to be performed by the employee occupying this position. Employees will be required to perform any other job-related duties assigned by their supervisor. This document does not create an employment contract, implied or otherwise, other than an "at will" employment relationship.
For over a century, The Beverly Hills Hotel has been the spot for Hollywood’s brightest lights to socialize by the pool or romance in cozy private bungalows, while studio moguls and heavy-hitting financiers complete deals in the Polo Lounge. The hotel offers the ambiance of a relaxed resort with lush, fragrant gardens, palm-lined poolside atmosphere, beautiful guestrooms, and public areas reminiscent of timeless Hollywood glamour. Today, every visitor to “The Pink Palace” is pampered like a celebrity. With an ideal location on Sunset Boulevard, steps away from Rodeo Drive, in one of the nation’s most coveted Zip Codes – 90210 – The Beverly Hills Hotel is whatever a guest wishes it to be. It can be a place to see and be seen, to catch glimpses of famous faces, or to revel in splendid luxury.
The hotel features 208 guestrooms and suites, spread among 12 acres, including private historic bungalows with a residential feel. Its popular dining options include the iconic Polo Lounge, vintage Fountain Coffee Room, Bar Nineteen12 and the Cabana Café. A Spa is also offered, in addition to its legendary pool and cabanas. With superlative service, a location offering privacy in the heart of a city, and enduring and dramatic beauty that, thanks to a recent restoration that remained faithful to the Hotel’s architectural and interior design traditions, The Beverly Hills Hotel is more captivating than ever.
Hotel Contact Center Agent
- Provide the highest level of customer service. Must be able to differentiate between service levels of each property and make necessary adjustments between telephone calls based on the service philosophy of the given property.
- Check availability and book room/show reservations using multiple computer programs.
- Responsible for changing, canceling, and reconfirming existing reservations as necessary.
- Add special comments/instructions to existing reservations as necessary.
- Follow established blocks/restrictions as issued by management.
- Seize every opportunity to enthusiastically cross-sell rooms, restaurants, shows and other property services.
- Transfer callers to other departments as necessary.
- Work varied shifts, including weekends and holidays.
- Perform duties in an efficient and professional manner.
- Perform other job related duties as assigned.
- Abide by the At Home Agent Program Agreement
- 1 year hotel Room Reservations or Front Desk experience a must
- Experience with hotel computer programs like Opera.
- Strong verbal and written communication skills.
- Aptitude to learn multiple computer programs
- Highly motivated and energetic when dealing with customers and/or routine tasks.
- Ability to multi task within multiple telephone queues and systems.
- Previous customer service experience preferred.
- Frequent sitting.
- Constantly using writing and proofreading skills.
- Must be able to communicate with guests and understand procedures.
- Mental alertness to achieve high level of accuracy with regard to attention to detail in all aspects of job.
- Must be able to communicate effectively in English, in both written and oral forms.
- Must have interpersonal skills to deal effectively with all business contacts.
- LMS Experience a plus
- Understanding of Elite Customer Service is a plus
- Minimum Employment
- Minimum 18 years of age.
- High school diploma or graduated with a general education degree (GED).
- 1 year Room Reservations or hotel Front Desk experience
- Ability to read and comprehend simple instructions and memos.
- Ability to write routine correspondence.
- Proof of eligibility to work in the United States.
- Please apply on our website at www.zpacs.com
Job Type: Full-time
- High school or equivalent
Zephyr Partners Solutions ensures the highest-quality results for our customers, Agents, and the community. Guided by our principles and passion, we have created an undeniable gap between our Agents and the Agents of our competitors.
It is not enough to perform well or merely meet customer service objectives. Zephyr Partners holds itself to a higher standard and we strive for continuous improvement through constant monitoring and metrics. Our solutions adjust and evolve to meet the growing and changing demands of business needs.
OPS Contact Center
OPS Contact Center Apply now
Job no:505813 Work type:Temp Full-Time Location:Main Campus (Gainesville, FL) Categories:Office/Clerical Department:27010701 - HA-INFORMATION TECHNOLOGY Classification Title: OPS Contact Center
To deliver excellent customer centered service while providing information regarding services to patients, hospital, faculty, staff and other health care providers in a high volume call center environment. Perform intake triage and dispatches emergency calls and priority notifications based on knowledge of administrative protocols and UF Health policies and procedures. Advertised Salary: $12.58
High School diploma is required.
One year relevant customer service experience is required.
Excellent verbal communication and language skills are required.
A high level of accuracy and speed using a computer system and Microsoft Applications are required.
Ability to perform under stress when confronted with emergency, critical, or unusual situations is required.
- Must maintain a high standard of patient focus while making generalizations, evaluations, or decisions based on sensory or judgmental criteria.
Customer contact center experience strongly preferred, ideally in a health care or hospitality-related industry working with a concierge-style service model.
One year experience with ACD or phone system is preferred.
A working knowledge of medical terminology would be helpful. Special Instructions to Applicants: In order to be considered, you must upload your cover letter, resume, and references. Application must be submitted by 11:55 p.m. (ET) of the posting end date. Health Assessment Required:No Advertised:17 Jan 2018Eastern Standard Time Applications close:31 Jan 2018Eastern Standard Time
Contact Center Solution Sales - CX
What you’ll be doing... Why Verizon?At Verizon, we do much more than sell technology. We deliver game changing solutions that enhance the agility, productivity and global reach of businesses.
Ingenious solutions that connect people the world over. Pioneering solutions that transform the way communities live, work and play.We lead. Others follow.
No-one can match our capability to design, build and operate integrated global networks, cutting-edge information systems and mobile technologies. We use our expertise to create powerful answers to today’s business issues. We’re inspired to solve the toughest challenges.
We relish the chance to shape tomorrow’s biggest ideas. It’s an exciting time to join us. Are you ready to enhance a best in class enterprise sales team that thrives on teamwork and collaboration?
Can you see yourself delivering technology and solutions in everything from the cloud and security to mobility and M2M? Do you want to change the way the world works? Welcome to Verizon – a company you can be proud to sell for.The RoleAs a subject matter expert in customer experience, and lifecycle customer engagement, you’ll work directly with the Verizon Business Core Account Team to direct strategic product sales activities.
This is a sales overlay role but carries responsibility for driving new opportunities to closure relating to Customer Experience, Customer Engagement, and Contact Centers.The FutureOurs is a powerful and growing business. Verizon has revenues of $120.6 billion. And a workforce in more than 150 countries.
We’re a leader in transforming enterprises, including 97% of the Fortune 1000. From intelligent networking to connected machines and smarter security, we help clients leverage technology to deliver better business outcomes and performance. We’re also a business that invests in its people.
Last year Verizon spent more than $275 million on employee training, development and tuition. This enabled us to hone the skills of all our people. And earned us a spot in Training magazine’s ‘Hall of Fame’. So as you contribute to our business, we’ll make sure you grow.
And get the rewards you deserve. Competitive salaries are enhanced by plenty of incentive awards for sales performance. What we’re looking for... You'll need to have:
Bachelor's degree or four or more years of work experience.
Four or more years of relevant work experience. Even better if you have:
A proven strategic sales background that shows knowledge of complex customer solutions.
An expert with customer experience (CX), engagement management, customer interactions, and traditional Contact Centers.
Experience with industry technologies, professional services, business process outsourcing. Learn more about what our Sales team is doing at http://www.verizonenterprise.com/ #VESQBR When you join Verizon... You’ll be doing work that matters alongside other talented people, transforming the way people, businesses and things connect with each other.
Beyond powering America’s fastest and most reliable network, we’re leading the way in broadband, cloud and security solutions, Internet of Things and innovating in areas such as, video entertainment. Of course, we will offer you great pay and benefits, but we’re about more than that. Verizon is a place where you can craft your own path to greatness.
Whether you think in code, words, pictures or numbers, find your future at Verizon. Equal Employment Opportunity We're proud to be an equal opportunity employer- and celebrate our employees' differences, regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or Veteran status. Different makes us better. REQNUMBER: 472484-1B
Contact Center Sales Supervisor
The B2C call center sales department is looking for a self-motivated, driven experienced supervisor to oversee a fast paced call center environment. The successful candidate will be highly organized and have the ability to motivate and develop a team. Responsible for directly supervising a team of sales agents while demonstrating professional management and interpersonal skills. Although not a regular part of their daily routine, the supervisor should be capable of effectively performing the duties and responsibilities of the agents. The supervisor effectively uses performance metrics to monitor and adjust the game plan to meet or exceed objectives. Continuous process improvement, employee satisfaction, and employee development are key factors in this role along with being a positive influence on the entire organization. The ability to interact as a team player with other departments and locations while maintaining focus on what is best for the organization, the customer, and the team is a primary directive. Supervisor is expected to take calls when call volume dictates.
Essential Job Responsibilities and Daily Task: * Must be an experienced on the floor, on the front lines, willing to use a hands-on approach, inspirational leader of people. Desk Jockeys need not apply.
Develop and communicate improvements and updates in various programs to team to achieve performance and quality goals.
Developing strategies and processes for interacting with customers to improve their vacation and travel experience.
Participating in the development and enhancement of general processes and/or coaching procedures that will support travel and vacation sales and revenue generation goals
Answering questions from staff and providing guidance and feedback
Ensure adherence to policies for attendance, established procedures etc.
Keep management informed of issues and problems
Manage the performance of the agents (including setting objectives, assessing performance, coaching for improvement and if necessary placing agents on performance improvement plans, and recommending disciplinary action).
Recognizing, rewarding, and celebrating the successes and accomplishments of team members through the appropriate channels; and successfully fielding and finding resolution to customer escalations.
* 2+ years of proven experience as call center supervisor or manager
Experience in customer service and/or sales
Proficient computer skills utilizing a variety of software
Knowledge of telephone equipment and relevant computer programs
Knowledge of performance evaluation procedures
Outstanding communication and negotiation abilities
Results-oriented approach to productivity
Excellent organizational and leadership skills
Ability to work well under pressure
Second language *Spanish preferred
Ability to work a flexible schedule to include night, weekends and holidays
About the Company: Tourico Holidays, a Travel Holdings, Inc. company, is the world’s fastest growing travel Distribution Company; brokering global inventory to global clients. Our goal is to become the largest worldwide wholesaler of hotels, activities, car rentals, vacation homes, flights, cruises and transfers. Founded in 1994 by Uri Argov in Sanford, Florida, Tourico Holidays has grown to 26 locations with over 600 employees providing service in 13 languages.
Benefits: The company offers a comprehensive benefits package for employees and eligible dependents including medical, dental, vision, and life insurance. A matching tax deferred 401(k) plan is also available. Employees receive paid time off, plus nine company holidays and a floating holiday. Access to travel discounts are offered as an employee benefit. http://TH Network Channel on YouTube: http://bit.ly/1UlZ81N
Client Contact Center Insights And Analytics Manager
Applies subject-matter or functional expertise and industry solution knowledge. Researches, analyzes, designs, and/or maintains data sources in information systems in support of projects, information needs, and changing requirements. Performs analysis, validation and interpretation of reporting outputs.
Recommends business actions to business leaders based on interpreted findings of the analyzed business reports. Executes data and report validations to support ongoing quality assurance processes. Develops business requirements for new reporting capabilities.
Typically accountable for on-time and budget delivery of the portfolio initiatives in collaboration with business and technology partners. Job Level: Career-level professional job that applies in-depth knowledge within own professional discipline and a foundational understanding of concepts and principles of other related professional disciplines.
Applies knowledge of best practices derived from experience and external networking to solve a range of complex technical and operational problems. Takes a new perspective on existing solutions to solve complex problems. Exercises judgment based on the analysis of multiple sources of information.
Leads small projects with manageable risks and resource requirements; plays significant roles in larger, more complex initiatives. Impacts a range of client, operational, project or service activities within own team and other related teams. Explains and interprets complex, difficult, or sensitive information.
Acts as a resource for teammates with less experience. Works independently and receives minimal guidance. May have people management responsibilities for a small team. Qualifications
Bachelor’s degree and 5 years of related experience or an equivalent combination of education and experience.
In-depth knowledge of principles, practices, theories, and/or methodologies associated with the professional discipline (e.g., information technology, project management, finance, risk management, etc.).
Understands foundational concepts of other related professional disciplines.
Experience managing small projects.
Knowledge of the industry's competitive landscape and the factors that differentiate SunTrust and its competitors in the market.
Ability to interpret and explain complex information to a range of audiences and build consensus among different stakeholders.
- Ability to provide direction and mentor less experienced teammates.
Master's degree or MBA and 6 years of related experience.
Previous experience in the banking industry.
Experience with Contact Center Speech Analytics tools Equal Opportunity Employer: SunTrust supports a diverse workforce and is a Drug Testing and Equal Opportunity Employer. SunTrust does not discriminate against individuals on the basis of race, creed, color, gender, religion, national origin
To review the EEO Poster, copy and paste the following link into your browser: http://www1.eeoc.gov/employers/upload/eeoc_self_print_poster.pdf http://www.dol.gov/ofccp/regs/compliance/posters/pdf/OFCCP_EEO_Supplement_Final_JRF_QA_508c.pdf © 2017 SunTrust Banks, Inc. All rights reserved. SunTrust is federally registered service marks of SunTrust Banks, Inc.
Michigan Department Of Health And Human Services Customer Contact DDS Intern- Lansing/Kalamazoo
Job Description: With questions or for more information about the State of Michigan Internship Program, please visit: State of Michigan Internship Program Overview Currently Accepting Applications for the Winter/Spring, Summer and Fall Semesters 2018 The Michigan Department of Health and Human Services, Disability Determination Services Customer Contact is looking for 4 interns who will have the following responsibilities for the semesters.
Update the vendor file by contacting sources to correct address, phone and fax numbers, removing duplicate entries.
Contacting claimants to complete daily activity, symptom specific or work history forms when critical to the case
Act as a back up to the Disability Examiner Assistants by completing Consultant Examinations (CE) reminder calls as needed.
Assist in special projects as needed.
Improve interoffice communications.
Complete efficient and effective follow up procedures. Required Education and Experience Students must be actively enrolled in a college or university with a Human Services, Human Resources or related major. Preferred skills and qualifications include:
Ability to communicate effectively with the general public including those with disabilities
Knowledge of a variety of computer systems in order to quickly learn the DDS MicroPak
Professional, self-driven and work well with others
Strong organization, written and verbal communication skills Additional Requirements and Information Please attach a cover letter, current resume and college transcripts. The cover letter must include your response to the following questions. 1. What qualities or attributes will you bring to the State of Michigan? 2. What are your career interests, goals and plans? Please be specific. 3. What do you expect to gain from this internship experience? Please click on the link to download a Michigan State Police Criminal Background Authorization Form. Once you complete the form please upload the form to the attachment section of your application along with your resume, cover letter and college transcripts. This form will be required to be considered for an interview. Please click on the link to the form located on the job posting. If you have questions regarding this form, please call (517) 284-0100. Candidates will also be subject to a MDHHS background check. State of Michigan Internship Program – Statewide 400 South Pine Lansing, Michigan 48909 517-284-0100 800-788-1766 MCSC-CareerServices@michigan.gov www.michigan.gov/intern
Salary:* $0.00 Hourly
Location:* Lansing, MI
Job Type:* Internship - Non Paid
Department:* State of Michigan Internship Program – Statewide
Job Number:* 1903-WSS17-MDHHSCCINT
Bargaining Unit:* N/A
Agency:* State of Michigan
Address:* 400 South Pine Street Lansing, Michigan, 48909. Phone: (800) 788-1766 Website: https://www.governmentjobs.com/careers/michigan
Patient Financial Advocate, Southfield- Contact Center
Patient Financial Advocate, Southfield- Contact Center Southfield, MI 48076 USA Department hours are from 8am
9pm, including Saturdays 10am
Full-time schedules will vary The Patient Financial Advocate (PFA) is a part of the Medical Financial Solutions (MFS) department that uses a holistic approach to secure payment of patient balances on behalf of hospital clients. The primary function of the PFA is to make outbound phone calls in a fast-paced call center, engaging in scripted conversation with patients to collect their portion of the account. This role is empowered to use analytical skills to determine patient eligibility for additional resources to settle financial obligations. New PFAs are supported by robust training receiving three weeks of classroom and floor instruction as well as being assigned a mentor. Success in this role is measured according to meeting established metrics and high performers are awarded with monthly and quarterly cash bonuses. Hard work, exemplary performance and continuously expanding knowledge of host systems can lead to opportunities to move up and become a great people leader at R1. Reports to a department Operations Supervisor and receives ongoing daily support from the PFA Team Lead. Your day to day role will include:
Makes and receives inbound/outbound phone calls to initiate arrangements for patients to pay their portion of the account.
Respond to patient billing inquiries.
Negotiate payments and payment plans with patients.
Submit credit card payments.
Escalate high complexity billing issues for resolution to a senior associate or supervisor.
Meets or exceeds daily production requirements.
Adhere to all applicable disclosure and collections rules and regulations. You Have:
High School diploma or equivalent.
Working college credentials.
2 years of prior collection experience utilizing a Dialer.
Working knowledge of federal and state regulations pertaining to the collection of accounts.
Excellent follow through abilities to meet daily productivity targets.
Excellent customer service skills exhibiting good oral and written communication skills.
Moderate computer skills (internet, email, MS Office) obtained from prior work experience. It would be great if you also have: + 4-year college degree. We offer: R1 is changing healthcare by infusing operational discipline and proprietary technology in hospital financial processes. We are an industry leader; we are the only independent organization with a comprehensive service and technology offering for hospital revenue cycle management, and we have achieved leading outcomes for our customers.
A strong financial performing, growing organization that will keep you on your toes with new ideas, changes and opportunities to learn and grow in abundance.
A culture of excellence, driving customer success so they can focus on improving patient care and on giving back to the community.
A Total Rewards package which may include such things as: competitive compensation package, the ability to choose from a comprehensive benefit program mostly funded by R1 that includes medical, dental, vision, flexible spending accounts, commuter benefits, life and disability insurance, along with work life balance programs including paid time off for personal time, illness and volunteering, and we offer a retirement savings plan and continuing training and development and so much more! Sound like you? Let’s talk! About R1: R1 is a leading provider of revenue cycle management services and Physician Advisory Services to healthcare providers. We are the largest independent end-to-end revenue cycle provider and have the longest operating history in the revenue cycle industry. R1’s objective is tobethe one trusted partner to manage revenue so providers and patients can focus on what matters most. Our distinctive operating model and values includes people, processes, and sophisticated integrated technology/analytics that help customers realize sustainable improvements in their operating margins and improve the satisfaction of their patients, physicians, and staff. We are dedicated to transforming the commercial infrastructure and patient experience in healthcare. Category: Operations-Shared Services-MFS
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