Contact Clerk Job Description Sample
Contact Lens Clerk
Description: Under immediate supervision, the contact lens clerk is responsible for providing clerical services in the Contact Lens department.
Upholds KP's Policies & Procedures, Principles of Responsibilities & applicable state, federal & local laws
Responsible for the ordering, receiving, & inventorying of contact lenses & contact lens supplies
Notifies patients via telephone of contact lens orders & pick up status
Makes contact lens appointments as required
Performs routine cleaning of contact lenses & trial fitting sets
Performs routine clerical duties as required including but not limited to organizing & updating contact lens charts & vendor files
Receiving, sorting & forwarding department mail/correspondence
Receiving & directing contact lens telephone/voice-mail calls
Faxing & photocopying of contact lens orders and/or other correspondence as appropriate
Data entering of patient appointments as required
Establishes & maintains courteous, cooperative relations when interacting w/ other personnel, Health Plan members & the public
May perform other duties as required
Pay Grade: 12
Three (3) months related work experience in an Ophthalmic practice.
High School diploma/GED.
Ability to work in a fast paced environment.
Able to multi-task and have experience with booking appointments.
Cl Training experience preferred.
Will be required to work at all MOB's according to contact lens demand.
Primary Location: California,Harbor City,Parkview Medical Offices 1050 W.
Pacific Coast Hwy Scheduled Weekly Hours: 0 Shift: Day Workdays: Mon, Tue, Wed, Thu, Fri, Sat, Sun Working Hours Start:
Varies Working Hours End: Varies Job Schedule: Call-in/On-Call Job Type:
Standard Employee Status: Regular Employee Group/Union Affiliation: United Healthcare Workers - West Job Level:
Entry Level Job Category: Optical Services Department: Vision Services Travel: Yes, 75 % of the Time
Kaiser Permanente is an equal opportunity employer committed to a diverse and inclusive workforce. Applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy), age, sexual orientation, national origin, marital status, parental status, ancestry, disability, gender identity, veteran status, genetic information, other distinguishing characteristics of diversity and inclusion, or any other protected status.
External hires must pass a background check/drug screen. Qualified applicants with arrest and/or conviction records will be considered for employment in a manner consistent with federal and state laws, as well as applicable local ordinances, including but not limited to the San Francisco and Los Angeles Fair Chance Ordinances.
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Off-Property Contact Marketing Rep - Westin Vacation Club
Vistana Company Overview
Vistana Signature Experiences, Inc., a subsidiary of Interval Leisure Group® (NASDAQ: IILG), is the exclusive provider of vacation ownership for the Sheraton® and Westin® brands under license from Starwood Hotels & Resorts Worldwide, Inc. and its affiliates and is an authorized partner of the SPG® program. More than 220,000 families own at the company's 20 villa resorts in the U.S., Mexico and the Caribbean, which operate under the Westin and Sheraton brands. Headquartered in Orlando, FL, and with over 4,300 employees in North America, Vistana continues to build on its more-than-35-year history of excellence in vacation ownership and leisure travel. For more information, please visit www.vistana.com.
Come join our Westin Vacation Club team! We operate out of the following locations:
The Westin Ka'anapali Ocean Resort Villas is an uncommonly luxurious Hawaii vacation ownership opportunity, offering unique residences that embrace both Westin's standard of quality and Maui's most spectacular oceanfront vistas. The Westin Kaanapali Ocean Resort Villas is set along a pristine expanse of Ka'anapali's North Beach (ranked #1 on "America's Best Beaches").
The Westin Nanea Ocean Villas, situated on Maui's majestic North Ka'anapali Beach, will offer 390 luxurious villas and a variety of world-class resort amenities. The Westin Nanea Ocean Villas is a relaxing haven with culturally inspired programs and authentic Hawaiian experiences, complete with signature Westin® touches.
The Westin Maui Resort & Spa on legendary Ka'anapali Beach is the perfect island resort for an inspiring Hawaiian vacation overlooking the cobalt-blue waters of the Pacific Ocean. With its beachfront setting, magnificent aquatic playground with five pools and tropical gardens, this Maui hotel appeals to honeymooners and families alike. From uplifting renewal at the Heavenly Spa to world-class dining in oceanfront restaurants, cultural fun, golfing and watersport adventures - the choices are endless.
The Sheraton Maui Resort & Spa is the premier location for a dream Hawaiian vacation. Situated on Ka'anapali Beach, the Sheraton Maui Resort & Spa is the most romantic escape in all the Hawaiian Islands… the dramatic point at which the legendary Black Rock of Ka'anapali meets the ocean. Anchored by the Black Rock itself, this spectacular Maui hotel beckons hopeless romantics, discerning honeymooners, and fun-seeking families.
An Off Property Concierge's (OPC) primary responsibility is to attract visitors to discover what the Westin Vacation Club has to offer them. The OPC Team will have a primary focus on generating new business from non-hotel guests, while maintaining outstanding concierge services to all registered hotel guests and owners. By working collaboratively with hotel associates and operational resources, the OPC Vacation Services Coordinator (VSC) is expected to deliver a high level of service while exceeding minimum expectations for tour productions. The work locations may include operations at either or both: The Westin Nanea Ocean Villas and/or The Westin Resort & Spa.
ESSENTIAL JOB FUNCTIONS:
Tour Booking - Generate interest, knowledge and excitement about Westin Vacation Ownership, and reserve Vacation Preview tours for Westin Vacation Club.
Maintain minimum tour production standards
Track and record data pertaining to each guest interaction
Accurately book and confirm tour times in our computer system
Properly position the guest/Owner so they have realistic expectations of the presentation and/or Ownership Review.
Provide outstanding customer service to all guests and visitors of the Resort.
Assist guests in a friendly, proactive, and efficient manner and, when needed, follow up in a timely manner
Anticipate guest needs and assist them when opportunities arise
Know all essential aspects of our Resort operations (directions, amenities, hours of operation, check-in and check-out times, parking information, hotel charges, etc.)
Work collaboratively with Resort associates and resources to achieve a high level of service
Build an extensive knowledge base of the local area's restaurants, shops, transportation options, and airports
Use proper etiquette and treat all guests and Owners in a professional manner
Promote our customer loyalty program, and ultimately create a Westin customer for life by promoting the SPG program
Promote, sell, and voucher island activities that are appropriate for your guests and Owners once you have determined their personal interests and abilities.
Accurately confirm, bill, voucher and log each activity sold in the AL Desk application
Refer only vendors that provide services that are in the best overall interest of our guests and Owners
Maintain positive and professional relationship with all local vendors at all times
Customer Service/Guest Relations experience required.
Previous Sales or Marketing experience is preferred.
Must be knowledgeable about Maui, the Hawaiian Islands and its culture.
Must have excellent communication skills.
Proficiency with computers: including Microsoft Office (Word, Excel, Outlook), and internet navigation.
Flexibility with scheduling required: including weekends, holidays, mornings and evenings.
WORKING CONDITIONS, HAZARDS AND PHYSICAL DEMANDS
Lifting and carrying office supplies and marketing materials weighing up to 20 lbs. are required.
Bending and reaching to stock shelves and utilize cabinets are required
Verbal communication is necessary for interacting with guests and owners
Must have ability to utilize a standard workstation including, keyboard, computer monitor, mouse and telephone.
Must be able to produce handwritten communication.
Must be able to sit for extended periods of time.
Stairs are a part of the building structure; therefore climbing stairs may be necessary.
This position requires flexibility in work schedules and will include working evenings, weekends, and holidays.
At Vistana, we celebrate the diversity of people, ideas and cultures. We believe our differences are what make us better – a better place to work, a better place to grow, enabling a better way to see the world.
Equal Employment Opportunity
The Company is committed to providing equal employment opportunities in all employment practices, without regard to race, color, religion, sex, national origin, citizenship status, marital status, age, veteran's status, disability, sexual orientation, gender identity, or gender expression. The Company complies with the law regarding reasonable accommodation for disabled employees and applicants.
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Hospitality Contact Center Agent
Must be able to differentiate between service levels of each property and make necessary adjustments between telephone calls based on the service philosophy of the given property.
Check availability and book hotel reservations using multiple computer programs.
Responsible for changing, canceling, and reconfirming existing reservations as necessary.
Add special comments/instructions to existing reservations as necessary.
Follow established blocks/restrictions as issued by management.
Seize every opportunity to enthusiastically cross-sell rooms, restaurants, shows and other property services.
Transfer callers to other departments as necessary.
Work varied shifts, including weekends and holidays.
Perform duties in an efficient and professional manner.
Perform other job-related duties as assigned.
Abide by the At Home Agent Program Agreement 1-year hotel Room Reservations or Front Desk experience preferred Experience with hotel computer programs like Opera.
Strong verbal and written communication skills.
Aptitude to learn multiple computer programs Highly motivated and energetic when dealing with customers and/or routine tasks.
Ability to multi task within multiple telephone queues and systems.
Previous customer service experience preferred.
Constantly using writing and proofreading skills.
Must be able to communicate with guests and understand procedures.
Mental alertness to achieve high level of accuracy with regard to attention to detail in all aspects of job.
Must be able to communicate effectively in English, in both written and oral forms.
Must have interpersonal skills to deal effectively with all business contacts.
Understanding of Elite Customer Service is a plus Minimum Employment
Minimum 18 years of age.
High school diploma or graduated with a general education degree (GED). 1-year Room Reservations or hotel Front Desk experience Ability to read and comprehend simple instructions and memos.
Ability to write routine correspondence.
Proof of eligibility to work in the United States.
Please apply on our website at Job Type: Full-time Required education:
High school or equivalent Job Type: Full-time
Contact Center Specialist I - Wellspan Medical Group Contact Center - Full-Time (Dayevening) (Dwmgcc318)
Under the general supervision of the Supervisor-Contact Center and the Manager-WSH Access, performs a variety of support functions including, but not limited to, registration and scheduling, telephone management, interviewing patients, insurance/ billing and record management, interviewing and general phone call intake.
Duties and Responsibilities:
1 Answers incoming calls to a centralized phone queue with exceptional customer service skills. Manages the needs of each patient appropriately.
2 Conducts patient interview by telephone, to collect accurate financial, biographic and demographic information for admission or registration.
3 Schedules patient appointments to be seen by providers at any WellSpan practice that is appropriate to the patient's needs.
4 Explains financial requirements to the patient or responsible party and collects deposits or deductibles as required. Explains insurance coverages and requirements for precertification/preauthorization, as applicable.
5 Registers patients in accordance with established policies and procedures. Understands patient insurance information and correctly enters that information into the billing system.
6 Corresponds with clinical teams and physician via the computer system with necessary patient information.
7 Pages providers when needed for patient consults.
8 Relays medical information to the clinical team to allow them to provide exceptional patient care.
9 Communicates with ancillary areas to answer questions for the patient, such as pharmacy, lab, etc..
10 Uses the clinical computer system to communicate with medical office staff.
11 Maintains established policies and procedures, objectives, quality assessment and safety standards.
12 Provides outstanding service to all customers; fosters teamwork; and practices fiscal responsibility through improvement and innovation.
WellSpan Health is an integrated health system that serves the communities of central Pennsylvania and northern Maryland. The organization is comprised of a multi-specialty medical group of more than 850 physicians and advanced practice clinicians, a home care organization, six respected hospitals, more than 15,000 employees, and 160 patient care locations.
The region's only accredited Level 1 Trauma Center and Primary Stroke Center with an endovascular neurosurgery program. WellSpan is consistently recognized by IMS Health as one of the Top 100 Integrated Health Networks in the United States and has been recognized by Health Imaging and IT as one of the nation's "Top 25 Connected Healthcare Facilities." IMS Health is the leading provider of information services and technology for the healthcare industry.
WellSpan Health facilities are located in multiple counties across south central Pennsylvania and northern Maryland, all offering an ideal living environment to match the quality of work-life balance you're seeking. The area offers abundant outdoor and cultural activities, including restaurants, theatre, golf courses, hiking trails, water sports and historic tours. Additionally, our communities are a short drive from several, large metropolitan areas including the Baltimore/DC metro area and Philadelphia.
If you value a strong sense of community, the more palatable pace of rural living, and the convenience of a workplace close to home, you'll realize the advantages of considering WellSpan Health as part of your future.
High School Diploma or G.E.D.
6 Months customer service experience
Prior healthcare call center experience a plus
Contact Center Representative
Marriott International is the world's largest hotel company, with more brands, more hotels and more opportunities for associates to grow and succeed. We believe a great career is a journey of discovery and exploration. So, we ask, where will your journey take you?
Understand and explain all MEFCU products and services, identifymembers' needs, and cross sell appropriate products. Provide members with quality service andaccurately process routine transactions in a timely manner.
Support MEFCU's mission andgoals through participation in the sales and service program.
Identify member'sneeds and make appropriate referrals.
Support salesinitiatives actively selling and promoting products and services.
Support MEFCU's servicegoals.
Answering the telephoneaccording to standards
Providing members withefficient and professional service
Directing calls to theappropriate department when necessary
Accurately process allroutine transactions such as;
Transfers within accounts,loan payments, check withdrawals and cash advances.
Process stop payments,address changes, check orders, payroll allocations (COD), account filemaintenance, and domestic and foreign wire transfers.
Complete telephone messagesand departmental forms.
Issue ATM replacements cardsand PIN's.
Balance daily transactionsand complete production report daily.
Attend meetings and training sessions as required.
Cross-train and function in other operational areas as needed.
Supports and or backs up other Member Contact Center staff withfunctions as needed.
Theabove statements reflect the general nature and level of work performed, and isnot intended to be an exhaustive list of all requests, duties andresponsibilities.
SKILLSAND EXPERIENCE REQUIRED:
- 1 year experience in acustomer service/sales environment.
High school diploma orequivalent.
Completion of Front OfficeCareer Pathing Required to move into this position.
The physical demands described here are representativeof those that must be met by an employee to successfully perform the essentialfunctions of this job. Reasonable accommodations may be made to enableindividuals with disabilities to perform the essential functions.
Whileperforming the duties of this job, the employee is continuously required remainin a stationary position 75% of the time, and to operate a computer and other officeproductivity machinery such as a calculator, copy machine and computerprinter. The employee in this positionneeds to occasionally move about inside the office to access file cabinets andother office machinery, etc. The personin this position frequently communicates with coworkers and members. Theemployee will occasionally be required to move files and other office productsup to 10 pounds. The employee will beexpected to develop and maintain a positive working relationship with others;support the team to reach common goals; listen and respond appropriately to theconcerns of other employees and members, prepare and review written documents,and be able to work efficiently with a computer and answer telephone usingappropriate etiquette. Perform otherreasonable job duties as requested by management.
Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Marriott International does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws.
Cloud Contact Center Engineer
The Cloud Contact Center Engineer's goal is to enable Hilton's Reservations and Customer Care (HRCC) customer-engagement hub strategy will be responsible for the architecture, design, and operational support of customer interaction applications and infrastructure globally for inbound contact centers. This will encompass ACD platforms and services, contact routing, automation and CTI; click-2-call; click-2-chat; mobile application functionality that facilitates telephony, email or chat customer interactions; self-service (help) pages; and virtual assistants. In contradistinction with a network engineer, this position will focus on customer interaction applications that will often leverage WAN/LAN services provided by and requiring heavy involvement from the Network Engineering team.
What will I be doing?
Utilizing an in-depth engineering knowledge of contact center technology and an understanding of Hilton's Reservations and Customer Care (HRCC) business challenges and opportunities, the Cloud Contact Center Engineer will be responsible for the design and implementation of solutions that exceed customer expectations in terms of functionality, cost of ownership and implementation timeline.
As a Team Member in this role, you will be responsible for:
Analyzing business needs and recommending solutions that enable HRCC's customer-engagement hub strategy
Supporting the department mission of serving as a trusted adviser to HRCC leadership on customer interaction services, the value delivery chain and the data generated and consumed by those services
Following Hilton project management standards and working through internal and external resources, to deliver successful projects on time and within budget
Maintaining current technical knowledge of the contact center landscape in order to drive the implementation of innovative applications and services that facilitate human or automated interactions with a customer
Providing end-to-end service management oversight of customer interaction technology
Harvesting data from customer interaction applications to deliver personalized services to customers through CTI, automation and self-help
Leading the transformation of Hilton's customer interactions technology from a premise-based Hilton managed infrastructure model to an API-led cloud and SaaS model; rationalizing legacy systems and reducing overall cost envelope of legacy servers, data centers and computer rooms
Coordinating with the Network Engineering, Systems Engineering, and Global Information Security teams for new and in-service systems to optimize and integrate such systems within the global network, telephony, and systems environment, following Hilton standards and high-level IT goals and objectives and resolving support issues
Working closely with the Product and Delivery teams and SaaS providers on applications or services that provide or integrate with customer interaction services to deploy, integrate, instrument, optimize and monitor performance, as well as support new HRCC initiatives within an end-to-end services framework
Serving as subject matter expert for the integration of customer interaction services and the data and events that flow between these systems and other services within the Hilton ecosystem
Demonstrated experience with key telephony and telecommunications tools and technologies (VOIP, WAN/LAN technologies, WebRTC, SBC, SIP, VoiceXML, Wireshark)
Proven track record of successful architecture, design and building of contact center applications, including but not limited to, ACD (Avaya), IVR, CTI, call recording, speech and text analytics, and workforce management
Must be able to work with people at all levels of the organization and have excellent communication skills, oral and written
Proven ability to solve problems and apply critical thinking skills, interpret inputs and make sound decisions
Comfortable working in a fast paced and ever changing environment with often-ambiguous business requirements and multiple competing priorities
Proficiency with SQL for reporting and ETL
What are we looking for?
To fulfill this role successfully, you must possess the following minimum qualifications and experience:
Minimum Education: BA/BS Bachelor's Degree
Minimum Years of Experience: five (5) years working with Contact Center technology including networking and telecommunications engineering, telephony systems (including ACDs and call automation), contact center operations, vendor and service management, and security
Minimum Years of Experience: five (5) years of Technical experience
Minimum Years of Experience: three (3) years in vendor and service management, including cloud based services
Minimum Years of Experience: two (2) years of project management experience
Management Experience (type): Project Management/Process Management
Any Licenses or Certificates Required: Network+, CCNP, CCIE or other formal network training
Additional Requirements (i.e. % of travel time, etc.):
Requires off-hours and on-call work
Travel up to 25%
It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:
Education: MA/MS Master's Degree
Minimum Years of Experience: seven (7) years of Technical experience
Experience deploying systems using cloud or SaaS solutions
Experience with Salesforce applications integration and support
Experience with DevOps concepts and tools
Experience in the development of plans, proposals and business cases including financial analysis of various options and the championing of proposals to achieve buy-in
Proficiency in deploying and supporting applications in Linux and open source environments
Intermediate level experience with the assessment, integration, and operations of cloud-based telephony platforms and Contact Center as a Service
Practical experience with ITIL concepts - ITIL training and certification
What will it be like to work for Hilton?
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision to fill the earth with the light and warmth of hospitality unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!
Marking Coordinator Off Property Contact
Marriott Vacation Club®, a leader in the vacation ownership industry, is seeking motivated individuals with concierge and telemarketing experience to join our award-winning sales and marketing team. We are currently looking for driven individuals with outgoing personalities who are financially motivated to work with guests attending an event and at off-property locations such as hotels, shopping malls and airports. Marriott Vacation Club properties to promote the Marriott Vacation Club Destinations® Program. As a Vacation Sales Concierge, you will offer guests financial incentives in exchange for learning about our points-based ownership product.
What's in it for you?
Hotel and resort discounts
Immediate 401(k) company match up to 6%
Uncapped earning potential (wages, monthly incentives, annual bonuses, contests)
Positive work environment
Growth and development opportunities
What you will do?
Schedule sales presentations or offer specially priced vacation packages to guests attending an event and at off-site locations such as shopping malls and airports.
Provide the highest level of service to exceed budgeted sales presentations and volume production goals.
Ensure that all guests who attend a sales presentation or purchase a vacation package meet eligibility requirements and are open to learning more about Marriott Vacation Club products and services.
What are the requirements?
Strong persuasion skills
Stand, sit and walk for extended periods of time
Flexible schedule including weekends and holidays
Excellent phone communication skills and/or interpersonal skills interacting with guests
Detail oriented with process and follow-up
Concierge, telemarketing and/or sales experience preferred
Marriott Vacations Worldwide is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture.
Contact Center Representative
Company Profile The David J. Joseph Company (DJJ), founded in 1885, is a world leader in scrap metal recycling & trading.
With over 70 locations, the Joseph Company is headquartered in Cincinnati, Ohio and is a wholly-owned subsidiary of Nucor Corporation (NUE) a Fortune 200 Company. DJJ has a well-earned reputation for safety, integrity and innovation. We are recognized as a good community citizen who is trustworthy, financially strong and environmentally proactive.
U Pull and Pay LLC (a wholly-owned subsidiary of DJJ) has exciting opportunities as Contact Center Representatives in our headquarter location downtown Cincinnati.
Position Overview 1. Provide excellent customer service at all times 2.
Utilize proprietary system to locate and interchange vehicles parts 3. Responsible for taking incoming calls to assist customers in selling unwanted vehicles 4. Work cohesively in a team environment while accurately and efficiently assisting customers 5.
Will learn car purchasing techniques to maximize UPAP return on purchases 6. Build and maintain relationships with all store locations 7 No cold calling
Qualifications 1. Previous customer service experience 3.
Excellent communication, phone and interpersonal skills 4. Proficient with Microsoft suite. 5. Effective organization, reasoning, evaluation and follow-through skills 6.
Must be willing to work weekends, holidays and overtime as needed 7. Have to be comfortable in an industrial environment 8. Call center experience is a plus 9.
Basic vehicle parts knowledge a plus 10. Must be willing to train at local store location 11. Need to be flexible, have the ability to multi-task and embrace change 12.
Must be willing to work Monday through Sunday between hours of 8:30am to 7pm 13. Bi-lingual-Spanish a plus
We offer competitive wages, paid training, paid holidays & comprehensive benefits package including 401k, medical, dental and life insurance.
If you are ready to grow with a successful company, please apply online.
U Pull & Pay is a drug-free workplace and conducts pre-employment testing as a condition of employment.
U Pull & Pay is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, creed, sex, pregnancy, lactation/breastfeeding, sexual orientation, gender identity, national origin, ancestry, age, marital status, familial status, disability, genetic information, or protected veteran status, military status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.
U Pull & Pay hires and promotes individuals solely on the basis of their qualifications for the job to be filled. If you'd like more information on your EEO rights under the law, pleaseclick here
U Pull & Pay reasonably accommodates qualified individuals with disabilities to enable them to receive equal employment opportunity and/or perform the essential functions of the job, unless the accommodation would impose an undue hardship to the Company. This applies to all applicants and teammates.
U Pull & Pay also provides a work environment in which each teammate is able to be productive and work to the best of his or her ability. We do not condone or tolerate an atmosphere of intimidation or harassment. We expect and require the cooperation of all teammates in maintaining an atmosphere free from discrimination and harassment with mutual respect by and for all teammates and applicants.
We are an Equal Opportunity Employer.Please view Equal Employment Opportunity Posters provided by OFCCP here.
RX Fulfillment Contact Center Supervisor
Teladoc is hiring! The RX Fulfillment Contact Center Supervisor performs professional supervisory prescription fulfillment in a contact center environment and ensures the superior care of all patients treated through Teladoc. Their work involves responsibility for supervising the provision of quality care given and ensuring all performance metrics and quality measurements are realized and maintained. The RX Contact Center Supervisor will exercise considerable judgment in applying professional knowledge while solving RX fulfillment problems within established policies and practices and ensure these are reviewed by the Operations Manager through daily interaction, conferences, reports, and observation of results obtained. MUST HAVE OPEN SCHEDULE AVAILABILITY
WHAT YOU WILL BE DOING:
Represents Teladoc to members and clients in a courteous and professional manner.
Provides expertise and call center support to RX fulfillment and support staff.
Works with Operations Manager and Workforce Management (WFM) to determine the optimal allocation of staff.
Communicates shifts concerns/needs to appropriate staff (via e-mails, voice mail, etc.) and leadership; Notifies Operations Manager/WFM of urgent concerns during the shift.
Assists in maintaining superior compliance, quality assurance and staff development duties, as assigned.
Works with Operations Manager to develop, complete and delivery of evaluations for employees on the team.
Assists with scheduling as assigned. Works with the Workforce Management and Operations Manager to assure that any negative intervals are recognized and cared for in advance.
Provides expertise in the management of medical and psychiatric emergencies and reports to Clinical Quality Management team on patient outcomes.
Receives escalated calls from patients or providers and de-escalates these calls to a reasonable outcome for all parties.
Develops and oversees escalation and QA process.
Reports quality of care issues to the Clinical Quality Management team per NCQA guidelines.
Creates call center communications as needed (e.g. Newsletter, memos).
Ensures a competent and motivated staff through training and coaching.
Ensure HIPAA compliance for all departmental filing and ensures task is completed in a timely manner.
May be required to obtain a working knowledge of, and provide Supervision to, other Operational areas with the Operations Manager scope of responsibility
YOU MUST HAVE:
High School Diploma plus 2 years college or Associates degree
Minimum 2 year experience as a Pharmacy Tech or LVN
Minimum of 1 year experience in leading a team
Bilingual (English/Spanish) a plus
Registered Professional Pharmacy tech with current state license. LVN preferred.
Prior experience in a call center environment
Supervisory experience in a team leader role
Work experience as a professional Pharmacy Tech or LVN.
Ability to obtain, understand, and use complex information such as regulations and procedures
Ability to provide clear work instruction
Ability to coach and mentor others
Thorough knowledge of regulations governing medical services
Contact Center Support Representative
Do you enjoy support a team? And, interacting with others in a fun and fast-paced environment?
UNCLE Credit Union is seeking a Part-Time Contact Center Support Representative for our call center located in Livermore, CA.
This position is responsible for:
Scanning of credit union account documentation
Support of ongoing member information through maintenance input
Processing returned mail and mail transactions
Monitoring and responding to member inquires through the email portal
And also is a back up to UNCLE's Contact Center Representatives who answer member phone inquiries.
Education and Experience:
High school diploma or equivalent
One (1) year of experience in a financial institution or contact center, preferred.
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