Contact Worker Lithography Job Description Sample
Process Engineer - Optical/E-Beam Lithography
We're a novel semiconductor company that's made a name for ourselves by designing and developing solutions with a unique semiconductor compound. We are expanding our team and seeking an experienced Photo Process Engineer to support our Fab.
If you're looking to advance your career, APPLY NOW!
What You Will Be Doing
Process Engineering to support our compound semiconductor FAB
Equipment acceptance, qualification and purchasing
Handle-resist - layout data to e-beam writing
Establish processes, design rules
Failure analysis (FMEA)
What You Need for this Position
A Bachelor's in Electrical or Software Engineering (Master's preferred) and 3-5 years of experience PLUS knowledge of:
Photo Process Engineering/photolithography
E-Beam or Optical Lithography
Fab process management
Compound semiconductor processes
Willingness to work 2nd or 3rd shift
So, if you are a Process Engineer, please apply today!
Applicants must be authorized to work in the U.S.
PCS Lithography Expert
Calling the adventurers ready to join a company that's pushing the limits of nanotechnology to keep the digital revolution rolling. At KLA-Tencor, we're making technology advancements that are bigger—and tinier—than the world has ever seen.
Who are we? We research, develop, and manufacture the world's most advanced inspection and measurement equipment for the semiconductor and nanoelectronics industries. We enable the digital age by pushing the boundaries of technology, creating tools capable of finding defects smaller than a wavelength of visible light. We create smarter processes so that technology leaders can manufacture high-performance chips—the kind in that phone in your pocket, the tablet on your desk and nearly every electronic device you own—faster and better. We're passionate about creating solutions that drive progress and help people do what wouldn't be possible without us. The future is calling. Will you answer?
The Customer Group (CG) team is our field based, customer facing organization consisting of Sales, Marketing, Applications, Finance, Human Resources, Facilities & IT. They partner closely with our customers to provide a comprehensive portfolio of products, services, software and expertise, to help them manage yield throughout their fabrication process—from research and development to final volume production. Responsibilities of this group include maintaining strategic client relationships, identifying and closing sales opportunities, ensuring our products meet performance capabilities & expectations, providing critical solutions for improved yield performance, and collecting requirements for future products by understanding customer processes and technology trends. Partnering with our service organization and factory divisions, this diverse and dynamic team helps ensure alignment between customer needs and corporate offering to maintain a high level of customer satisfaction.
The selected person will be a Lithography expert in KLA-Tencor's PCS (Process Control Solutions) team with the following duties :
Develop and drive implementation of solutions to solve critical lithography problems using KLA-Tencor's inspection and metrology tools.
Support engagements with KLA-Tencor customers around the world, working with K-T & customer engineers and K-T divisions.
Understand present and future lithography challenges and requirements. Communicate these regularly to K-T divisions and management
Support KLA-Tencor PLC (product life cycle) teams as required - contributing lithography expertise
Position is an extremely high-level position within KLA-Tencor and requires extensive international travel (70%-80%) on a regular basis.
PhD in Science/Engineering discipline and 10 years of experiene in advanced lithography
International experience in leading edge fabs
Experience with lithography suppliers
Experience with KLA-Tencor tools
- Doctorate (Academic) with at least 5 years of experienc OR
- Master's Level Degree with at least 6 years of experience OR
- Bachelor's Level Degree with at least 7 years of experience
Equal Employment Opportunity
KLA-Tencor is an Equal Opportunity Employer. Applicants will be considered for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, or any other characteristics protected by applicable law.
Food Service Worker (After Completing Online Application, Please Contact Connie Reed At Connie.Reed@Bryanisd.Org)
Responsible for serving quantities of food following the production sheets to meet requirements of correct portion size. Follow sanitary procedures for handling and storage of food.
Must have basic literacy. Must speak and read some English and understand some verbal instructions in English.
Certification Level I recommended.
Food Handler's card required.
None required. Basic knowledge of quantity production of food preferred.
Ability to read and understand instructions in English
Principal Lithography Equipment/Maintenance Technician
Summary of Role:
Equipment/Maintenance Technicians sustain and run the fab floor with primary responsibility of resolving equipment and process issues. Technician positions are shift positions working a compressed week of 12-hour shifts. GLOBALFOUNDRIES is a 24/7 manufacturing facility providing technician support across all shifts.
Monitor, control, and qualify state of the art 300mm semiconductor equipment
Perform basic preventive maintenance activities
React to error messages of factory systems and/or equipment
Process wafers using defined procedures
Review Statistical Process Control charts for process quality and react to Out of Control conditions including defect troubleshooting
Perform visual inspections (quality check)
Recover from process and tool interruptions
Identify and address potential areas for improvement and optimize tool availability, cycle time, utilization and cost
Complete all required reporting and documentation
Understand and follow all health, safety, and environmental procedures and requirements
Actively participate in continuous improvement processes, learning and skills development
Strong team member, able to work well with a global team, train new team members as needed and other duties as assigned
Perform all activities in a safe and responsible manner and support all Environmental, Health, Safety & Security requirements and programs.
2 Year Technical/Associates Degree in Science, Math, Engineering, Semi-Conductor Manufacturing or a related discipline or equivalent military training/experience or equivalent work experience (2 years of relevant experience)
Fluency in English Language – written & verbal
6 years of relevant experience in semiconductors
Physical Capacity Demands:
Able to perform shift work on a 12-hour shift schedule; including working in a cleanroom environment per semi-conductor industry and GLOBALFOUNDRIES protocol/requirements
Able to wear all required clean room protective clothing and equipment throughout a 12 hour day (excluding breaks)
Able to mlift a minimum of 30 pounds on a periodic basis throughout the shift (preventive maintenance) and/or process issues
Able to perform work in a standing position for majority of a 12 hour shift (excluding breaks)
Strong technical skills and knowledge of semiconductor processing and process equipment
Able to operate computer and system interface programs to ensure appropriate computing and analysis of production information
Able to follow detailed instructions and procedures to complete tasks and required documentation; demonstrate solid work performance in an environment requiring high level of attention to detail and timeliness
Strong team member, able to work well with a global team, train new team members as needed and other duties as assigned; able to handle multiple tasks simultaneously and prioritize activities
Proficiency with software applications, Microsoft Office, as well as specific programs of SAP, MES, ASPECT; able to create reports and document procedures
Working knowledge of Statistical Process Control methodologies & systems
Equipment or process maintenance experience in semi-conductor manufacturing
Familiarity with Lean processes & activities and Kaizen team
If you need a reasonable accommodation for any part of the employment process, please contact us by email at firstname.lastname@example.org and let us know the nature of your request and your contact information. Requests for accommodation will be considered on a case-by-case basis. Please note that only inquiries concerning a request for reasonable accommodation will be responded to from this email address.
An offer of employment with GLOBALFOUNDRIES is conditioned upon the successful completion of a background check and drug screen, as applicable and subject to applicable laws and regulations.
GLOBALFOUNDRIES is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity, national origin, disability, or protected Veteran status.
Who We Are:
Ball Corporation, since its founding in 1880, has evolved and expanded from its humble beginnings as a manufacturer of wood-jacketed tin cans into the global manufacturing leader it is today. From the development of innovative metal packaging to the beverage, food and consumer goods markets to delivering proven instruments, sensors and spacecraft to the aerospace and defense industries, Ball's unmatched expertise and global reach ensure that no matter our customers' mission, we are there to help them achieve it.
Since the aerosol can revolutionized consumer products in the 1940s, Ball has refined and improved the technology to suit today's needs. We recently developed a new metal alloy that reduces the weight of our aluminum aerosol cans by as much as 15%. We also breathed new air into aerosol technology with the introduction of our next generation of tinplate aerosol packaging, which is helping us meeting and exceed our customers' growing expectations.
Metal food packaging has set the standard for freshness and preservation for well over a century, and we continue to push boundaries and innovate in this sector. What excites us most is the sustainability advantages that metal packaging provides. It is one of the most environmentally friendly and economical forms of packaging.
With the help of our 18,450 talented employees around the world, Ball will continue to revolutionize our industries, serve our customers, and put the right people, processes and partners in place to help us achieve our vision and create long-term value for all our shareholders.
Ball is a Lean/SixSigma environment.
The Warner facility produces steel and aluminum easy-open ends (EZO) for Ball's metal food & household products packaging division. Future plans are to expand the plant's products into lithography products and services. The location, when fully staffed, will employ approximately 110 employees. Located in Canton, Ohio, approximately 60 miles south of Cleveland, the plant has been part of Ball Corporation since 2015. Canton is home to many well-known national landmarks including the NFL Pro Football Hall of Fame.
Primary Purpose of Position:
Performs steel flat-sheet lithography printing tasks and provides services to support the plant's lithography printing production goals, overall business plans, and objectives as directed.
Performs various manual or mechanical production functions by operating, adjusting, and repairing the lithography printing production equipment to meet customer specifications.
May be required to stage and maintain packaging materials and follow correct packaging/banding procedures.
Performs and assists in preventative maintenance on production equipment as required, including track work, elevator, and complete maintenance of the line.
May assist with the disassembly, overhaul, and rebuilds of production equipment.
May perform troubleshooting on production equipment as required.
Performs on-the-job training and development of assigned personnel.
Conducts inspection of in-process materials and in-process and finished products.
Responsible for replenishing supplies, materials, parts, and tooling required for assigned area.
Relieves operators for breaks as needed.
Performs record keeping duties as required under the direction of management.
Communicates pertinent information to next shift.
Initiates, reviews, and follows all standard operating procedures (SOPs) for area of responsibility.
Broad training in a related field usually acquired through high school education, General Education Development (GED), or through equivalent work experience
Job related experience for 1-2 year(s) minimum
Ability to discern between colors
Working knowledge of the following areas:
All assigned equipment and products
Mechanical troubleshooting (hydraulics, pneumatics, etc.)
Use of micrometers, calipers, etc.
Simple hand tools
Statistical process controls software
Prior experience in color printing or lithography a plus!
Required on-the-job and classroom training, including SPC.
Relocation for this position is NOT Available
Ball Corporation offers comprehensive benefits packages, including paid holidays/vacation, affordable medical, dental, life insurance, tuition reimbursement, ESPP, and retirement plans.
Equal Opportunity Employer
Minority, Female, Disabled, Lesbian, Gay, Bi-sexual, Transgender and Veterans.
Contact Center Representative (Contact Center)
The Contact Center Representative will provide excellent member service through
responding to telephone calls, emails, web chat and other interaction channels.
This position acts as the most common touch point for SAG-AFTRA and is expected
to have broad knowledge of the processes, policies and operations of the entire
organization. Cashiering, Contracts, Membership, and Residuals Processing are
key subject areas. First level contract assessment and support; advocate for
members working under a SAG-AFTRA collective bargaining agreement by answering
questions for members, producers, studio executives, labor attorneys, casting
agents and other industry professionals.
ESSENTIAL DUTIES & RESPONSIBILITIES:
(This section provides a general summary of the most significant job duties
performed. It does not explain in detail every single duty or function
Provides producers, members, and their representatives with information
regarding SAG-AFTRA Agreements.
Answers inquiries and investigates and routes potential claims to
Performs problem solving and trouble shooting in the following areas:
Cashiering functions including: billing inquiries, accepting payments,
Membership functions including: station 12/cast clearance, eligibility
status, new member inquiries, Taft Hartley inquiries.
Residuals processing functions including: Residuals payment status,
lost/missing payments, filing for potential claims.
Effectively multi tasks: handling e-mail, web chat and phone inquiries
Performs various special projects, research and other duties as assigned.
REQUIRED KNOWLEDGE, SKILLS & ABILITIES:
(The individual must possess the following knowledge, skills and abilities and
be able to explain and demonstrate that he or she can perform the essential
functions of this job with or without reasonable accommodation, using some other
combination of skills and abilities.)
Able to interact with diplomacy with both external and internal customers.
Able to sign into a queue and handle phone calls for the entire workday.
Able to communicate effectively in English, in both verbal and written form;
able to write clearly and succinctly.
Excellent listening, problem analysis and problem solving skills.
Must possess a high stress tolerance and resilience; must work well under
Passion for customer service; must enjoy interacting with people and
maintain a positive attitude under pressure.
Independent problem solving and analytical skills.
Must be proficient in Microsoft Office and PC applications.
Able to adhere and maintain productivity and quality standards.
Superlative interpersonal skills: high degree of patience and tact. Must be
able to cultivate respectful, strategic and collaborative relationships with
people from diverse backgrounds, both internally and externally.
Hold yourself and others accountable for a high level of performance and
Have an understanding and awareness of worker rights impacting SAG-AFTRA
Must be detail oriented.
Able to prioritize, organize and coordinate multiple tasks under daily
Capable of taking direction from more than one supervisor.
Must maintain regular and acceptable attendance at such level as is
determined at SAG-AFTRA’s sole discretion.
Must be available and willing to work extended hours per day or per week,
including weekends as SAG-AFTRA determines is necessary to meet its business
Must be available and willing to travel to such locations and with such
frequency as SAG-AFTRA determines is necessary or desirable to meet its business
Education and/or Experience:
2 years of customer service experience (including heavy contact with the
public) required; 3+ years strongly preferred.
Bachelor’s Degree is a plus, but not required.
Entertainment industry experience preferred, but not required.
Familiarity with Oracle systems is a plus.
Certificates, licenses, and/or registrations:
Basic skills- math, spelling, grammar and filing – passing score: 76%
Word and Excel (basic, intermediate and advanced) – passing score: 76%
Typing Test – 35 WPM
Customer Service test modules: Customer Service Writing Sample, Customer
Service Survey and Call Center Listening Skills test – passing score: 76%
School Nutrition Assistant - 5.5 Hrs/Day; Contact Janette.Broda@Acsgmail.Net
ASHEVILLE CITY SCHOOLS JOB DESCRIPTION
JOB TITLE: CHILD NUTRITION STAFF WORKER
Part-Time, 5.5 hrs/day
Serv Safe Certified Preferred
GENERAL STATEMENT OF JOB
To assist in the preparation and serving of food to the school population in an
atmosphere of efficiency, cleanliness, and friendliness. Reports to the Child
SPECIFIC DUTIES AND RESPONSIBILITIES
ESSENTIAL JOB FUNCTIONS
Assists in the preparation of food, food portions and prepares the cafeteria
Serves students and staff from the cafeteria counter.
Removes used dishes and equipment in the kitchen, cleans them, and puts them
Maintains the trash and garbage collection area in a neat and sanitary fashion.
Perfoms related duties as required including duties at special mean functions.
Gathers supplies as needed.
MINIMUM TRAINING AND EXPERIENCE
General work experience in lieu of formal training.
MINIMUM QUALIFICATIONS OR STANDARDS REQUIRED TO PERFORM
ESSENTIAL JOB FUNCTIONS
Must be physically able to operate cooking and
kitchen equipment. Must be able to exert up to 25 pounds of force occasionally.
Physical demand requirements are for Medium Work.
Data Conception: Requires the ability to compare and/or judge the readily
observable, functional, structural or composite characteristics (whether similar or
divergent from obvious standards) of data, people or things.
Child Nutrition Staff Worker
Interpersonal Communication: Requires the ability to speak and/or signal
people to conveyor exchange information.
Language Ability: Requires the ability to read simple forms. Requires the ability
to prepare time sheets.
Intelligence: Requires the ability to apply common sense understanding to
carry out instructions furnished in written, oral or diagrammatic form.
Verbal Aptitude: Requires the ability to record and deliver information, to
explain procedures, to follow oral and written instructions. Must be able to
communicate effectively and efficiently in standard English.
Numerical Aptitude: Requires the ability to utilize mathematical formulas, to
add, subtract, divide and multiply.
Form/Spatial Aptitude: Requires the ability to inspect items for proper length,
with and shape.
Motor Coordination: Requires the ability to coordinate hands and eyes rapidly
and accurately in using tools.
Manual Dexterity: Requires the ability to handle a variety of items such as
kitchen equipment. Must have minimal levels of eye/hand/foot coordination.
Color Discrimination: Requires the ability to differentiate between colors or
shades of color.
Interpersonal Temperament: Requires the ability to deal with people beyond
giving and receiving instructions. Must be adaptable to performing under
average levels of stress.
Physical Communications: Requires the ability to see, talk and hear.
KNOWLEDGE, SKILLS AND ABILITIES
Ability to follow simple oral and written instructions.
Ability to work quickly with hands.
Ability to learn safety and sanitation procedures.
Supervisor, Contact Center
This position is responsible for ensuring Eversource customers enjoy a top tier customer experience by leading our Customer Service Representatives in providing world class service. Ensures compliance with Company and regulatory policies and procedures, while fostering an engaging environment of going above and beyond for our customers in a 24/7 Contact Center setting. This professional position is responsible for the complete development of Eversource Customer Service Representatives through coaching and evaluative performance feedback, which maximizes customer satisfaction through sound business decision-making.
The successful candidate will:
Have a passion for providing world-class customer service.
Be extraordinarily upbeat and professional in every interaction they have with their customers, direct reports, managers, and peers.
Be enthusiastic for the job, have a positive mindset, and insists on making the most of every situation.
Enjoy working in an environment of consistent innovation and change that moves at a progressive pace, while encouraging and developing others to excel in this environment.
See the forest through the trees, refuse to work in a silo, and avoids saying "That's not my job".
Be a self-driven front line leader who is not afraid to work hard to excel in everything they do.
Enjoy tackling challenges of all kinds and develop innovative solutions to address those challenges.
Be motivated, reliable, and persistent in order to achieve top notch customer satisfaction.
Have strong ethics and integrity and be accountable for their actions as well as those of their team.
Have a strong desire for personal and professional growth; constantly setting and achieving personal goals and challenges.
Leads a team of approximately 15 Residential or Business Customer Service Representatives in delivering high quality service to Eversource customers, ensuring that every customer is delighted during every interaction while creating an environment that fosters teamwork and accountability.
Engages in input that drives our Company towards our vision, leading others to do the same.
Is directly accountable for ensuring exceptionally high individual CSR and center performance. This is achieved by being a visible presence on the contact center floor (at least 50% of the work week) engaging, evaluating, providing feedback and assisting Customer Service Representatives.
Provides weekly feedback to all direct reports through quality and performance coaching sessions and side by side CSR observations.
Handles escalated calls from customers, often involving complex and challenging situations, and resolves them to the customer's satisfaction, while adhering to all company and regulatory policies and procedures.
Works collaboratively with the Customer Resolutions Supervisor to analyze escalation trends, perform root cause analyses, and evaluate customer feedback to improve Customer Satisfaction and First Contact Resolution.
Monitors inbound call volumes, individual and center performance and quality metrics, and customer feedback to ensure all company key performance indicator goals are met or exceeded.
Interprets and analyzes Post Transaction, First Contact Resolution, and Voice of the Customer survey results to identify performance trends and areas of opportunity, and makes recommendations for policy and procedural changes to drive continuous improvement and increase customer satisfaction.
Works collaboratively with the Workforce Management team to ensure appropriate staffing needs and coverage and manage average handle time, after call work, and schedule adherence.
Communicates Company strategy and goals in a positive and timely manner to all employees, and professionally communicates employees' concerns, questions, and ideas to management.
Ensures compliance with regulations and Company policies, and constantly looks for ways to improve business practices and policies to enhance customer satisfaction and loyalty.
Selects, trains, and develops new employees in the Contact Center using Eversource's cutting edge recruiting and hiring process.
Participates on and leads various project teams, as necessary.
Participates in the on call supervisor rotation, and participates in and leads emergency/storm restoration events, as necessary.
Completes mid-year and year-end performance reviews, as required, for direct reports.
Interprets and ensures compliance with union contracts, as needed.
Exercises sound judgment and discretion in confidential matters.
Ability to work various schedules in a 24x7 contact center environment, as business needs dictate. Schedules will be rotational and will require flexibility regarding availability to work second shift and weekends, including during emergency and outage events, as required.
Ability and desire to work extra hours as necessary, in order to ensure exceptional individual, contact center and business performance.
Requires familiarity with call center technology and telephony equipment, including ACD, IVR, Workforce Management and Quality Assurance tools. Demonstrate familiarity with Social Customer Care platforms as well as the ability to calculate and analyze, various call center management metrics. A high level of Microsoft Office proficiency, including Word, Excel, Powerpoint, and Outlook. Requires advanced analytical, verbal, written, interpersonal, and negotiating skills.
Requires a Bachelor's Degree in Business, related discipline, or equivalent experience.
Minimum of eight (8) years of related customer service experience or five (5) years customer contact center experience with at least two (2) years of supervisory responsibilities. Previous supervisor or leadership experience strongly preferred. The ability to speak multiple languages is a plus.
Please submit a copy of your resume with your application.
Number of Openings:
Customer Service Jobs
Eversource Energy is an Equal Opportunity and Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to age, race, color, sex, sexual orientation, gender identity, national origin, religion, disability status, or protected veteran status.
VEVRRA Federal Contractor
Travel Agent - Contact Center
Do you have…
- A commitment to providing exceptional service?
- Professional expertise and a passion for what you do?
- A high level of integrity?
- An ability to work independently and collaboratively as a team member?
- Creative thinking and problem-solving skills?
- Dedication to developing your own skills and knowledge?
Our most successful associates demonstrate these qualities every day.
AAA is hiring ambitious, sales- driven individuals who have a customer focus to join our dynamic Travel Sales team in our Hamilton, NJ Call Center! Successful candidates demonstrate a commitment to enhancing our Member Value by providing exceptional service and have the drive to succeed with an organization that supports and rewards excellence. Individuals who excel at multi-tasking and are looking to work in a fast-paced, high-volume call center environment will excel in this role.
Our travel professionals are dedicated sales agents who:
Educate our customers on various travel products offered by the Agency. A concentration on preferred vendor products is required. Meets or exceeds established sales quota using preferred vendors and air carriers as specified while maintaining organizational quality call standards.
Proficiently serve clients with regard to various travel products offered by the Agency.
Handle all calls for Retail Offices when clients are unable to reach the Retail Office.
Operates applicable automated airline reservation and ticketing system.
Utilizes and standard travel reference materials and resources for cruise, tours, airline, rail, hotel/resort, information to efficiently and effectively accommodate Agency clients, including troubleshooting and servicing existing reservations.
Complies with all regulations and operating instructions in the collection and handling of assets. Handles refunds and complaints according to policy.
Maintain working knowledge of all office and region specific travel promotions in order to assist all clients when receiving overflow calls.
Maintain a working knowledge of Internet travel offerings and utilize all Internet communication tools book travel.
Perform corporate travel agent functions as requested.
Total Rewards Package includes:
A competitive base salary and a monthly commission incentive plan
A steady member based with high-volume calls, no cold calling necessary
Just under 4-weeks of Paid Time Off accrued during the first year of employment
Medical, Dental, and Vision benefits
401(k) plan with employer match
Health & Life Insurance
Paid Training and Tuition reimbursement programs
Complimentary AAA Premier level membership (inclusive of product & service discounts)
Employee Travel Discount program.
Position has 5-8 week training program provided in Hamilton, NJ.
Training work hours are typically Mon-Fri from 9-5:30pm
After training, your normal work schedule will most likely be 12-8:30 pm during the week, Saturday 9-4pm and Sunday 10-4pm. You will get one weekend day off, and one day during the week
High School Diploma.
A graduate of an accredited travel school preferred plus eighteen months experience as a travel agent.
Demonstrating a general knowledge of effective sales techniques; uncovering customer needs to relate benefits of product features; anticipating and handling objections; being able to close a sale.
Ability to work flexible hours within a 7 day a week, 365 day a year operation. Overtime maybe required during peak periods. Position is also subject to annual shift bidding.
Satisfactory employment screening results.
Travel Agent, Travel, Travel Sales, Sales, Travel Counselor, Travel Consultant, Leisure Travel, Travel Specialist, Travel Adviser, Travel Jobs, Hamilton NJ
If you have the qualities and skills described, apply today to become a part of our growing team!
To learn more about our company and the position, please visit Our Company Website.
To see what it is like to work at AAA Club Alliance, check out our Day In The Life Videos.
AAA Club Alliance is the result of AAA Mid-Atlantic, AAA Allied Group, and AAA Oklahoma/South Dakota joining, now representing nearly six million members in 13 states and Washington, DC. At AAA Club Alliance, we've been driven for more than 100 years to provide our members with superior roadside assistance, personal service, and peace of mind. This same commitment to a life well-lived has earned AAA Club Alliance the reputation as a great place to work. Our people tell us it's the company's positive work/life balance, the dynamic team environment, excellent benefits, and strong customer focus that keep them happy; their ideas are respected and valued. And, perhaps most important of all, they get to make a difference every day.
AAA Club Alliance Inc. is committed to provide a safe and professional work environment. EOE/M/F/D/V
This Organization participates in E-Verify.
Right to Work
Applicants have rights under Federal Employment Laws:
The Equal Employment Opportunity (EEO)
The Employee Polygraph Protection Act (EPPA)
The Family and Medical Leave Act (FMLA)
Applicants have rights under State and Local Employment Laws:
Arizona Law Prohibits Discrimination in Employment
Discrimination and Harassment in Employment are prohibited by Law
Pregnant Workers Fairness Act
Discrimination in Employment is Prohibited
New Jersey Law Prohibits Discrimination in Employment
Employment Provisions of the Pennsylvania Human Relations Act
Philadelphia Employment Discrimination
Philadelphia Ban the Box
Customer Care Representative - Contact Call Center
This "Customer Care Representative" role is member of our customer and product support team at our corporate office, within an inbound call center environment. Core duties involve answering a high volume of incoming calls to provide support to customers, which may include corporate employees and franchise stores, while utilizing an electronic cross-reference, web research, process and procedure documentation and collaborative problem solving methods. This is a phone based position which involves high levels of customer service , strong listening skills, ability to accurately document all calls in the system, and a focus on problem resolution. This position is located at our corporate office in Hartland, WI.
Batteries Plus Bulbs has grown from a single location in 1988 and today have over 700 retail store locations across the country. Stocking hard-to-find batteries and light bulbs is our specialty. Our expansive product line, knowledge, and customer service differentiate us from the competition. Today, we also service both retail customers and business customers for their battery and lighting needs as well as offer repair and battery replacement services for cell phones, tablets, and laptops.
Essential responsibilities (other duties may be assigned):
- Interface with customers via phone, email, fax, social media and mail while maintaining a positive representation of the company and associated brands at all times
Act as a main contact point for all Batteries Plus Bulbs consumers for technical assistance, cross reference questions, promotions, website navigation, order shipment questions and customer complaints
- Identify, research, and resolve customer issues using a variety of resources and document details using the call tracking application
Meet or exceed problem resolution proficiency standards and consumer satisfaction levels by following proper outlined procedures as provided by the department and company
Work with outside suppliers, as well as corporate and franchise stores, to ensure approved vendor programs are correctly utilized to offer the appropriate products and services to consumers
Recognize, document and alert management of trends in customer calls
Recognize opportunities for department process improvements and communicate to management
Escalate problem situations to management when necessary
Perform a needs assessment for the customer, recommend products and services and pass along consumer opportunities to corporate and franchisee locations
Develop program and product expertise to provide technical product support on over 50 approved vendors on all battery and bulb related products to consumers
Provide reference and pricing support on products, orders, and programs
Communicate with Product Support and Data Management to ensure the accuracy of product information entered into company electronic cross-reference system
Assist management in implementing call avoidance strategies and de-escalation strategies
Minimum high school degree required. Associates Degree in business, communication or related field preferred.
Minimum 6 months to 2 years or more of customer service, call center, or other related experience. Ability to handle high call volumes in a courteous, efficient manner.
Strong typing skills and basic Excel skills; working understanding of Microsoft Office or similar software with an ability to adapt learning to incorporate new technology.
Demonstrated technical aptitude and or technical experience is a plus.
Demonstrated ability to use internet and electronic cross reference system to search and find answers and solutions
Demonstrated problem solving skills. Duties require the ability of the use of judgment in the analysis of facts, numbers and circumstances surrounding individual problems and transactions and in the determination of actions to be taken within the limits of standard or accepted practice.
Excellent organizational skills. Ability to work with relative independence on regular, routine duties, referring questionable situations to supervisor or others. Effectively manage multiple priorities while being able to adapt to change within a fast-paced business environment
Strong presentation and customer service focus. Responsibility to work autonomously, collaboratively, and in a team environment where sensitive subjects may be discussed requiring tact to avoid friction and obtain cooperation.
Strong interpersonal and relationship building skills, as well as being a self-starter and independent worker
Equal Opportunity Employer Disability/Vet.
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