Continuity Clerk Job Description Sample
Continuity Sales Executive (English)
TripAdvisor is seeking an experienced Continuity Sales Executive with fluent English to join the Inside Sales team of Hotel Solutions in Dublin. The focus of the Continuity Sales team is to engage with our customers with the goal of renewing business year over year and position TripAdvisor as the partner of choice for the hospitality industry.
As a Continuity Sales Executive you will make outbound calls to our customers that are due for renewal and engage in consultative and value-based sales approach to facilitate the process of renewing their subscriptions. This is an opportunity to use your expert retention and upselling skills.
Reporting to the Continuity Sales Manager, you will be part of a team of 8-10 people and part of a global Hotel Solutions Sales team of over 200 people. You will have access to training, processes and tools to support success in this role.
You are the right person for this role if you are proactive, motivated, organized, responsible and able to work well in a fast-paced, team-oriented and entrepreneurial environment. This role requires excellent sales and communications skills as well as effective relationship-building talents. Beyond that, we are seeking experience in territory management with deliverables every month as well as a strong background in sales with a track record of exceeding targets, preferably in subscription renewals and/or account management.
Make outbound calls to our current customers prior to renewal dates and ensure Continuity with the solution
Support and guide customers through the subscription renewal process and explain the continued value proposition and benefit for business success
Co-browse with our customers on-line to demonstrate the value proposition
Modify customer engagement to overcome objections and win customers; identify solutions to issues and concerns.
Be capable of engaging with prospects appropriate to their needs and metrics (i.e. Return-on-Investment, traffic, views, and sessions)
Achieve and exceed agreed Continuity targets monthly and quarterly on renewals, continuity and other related KPIs
Collaborate with Business Development and Optimization sales teams in the pursuit of excellent results and flawless execution
Extensive sales experience
Bachelor's Degree, or equivalent
Account renewal, customer retention, and/or account management experience
Excellent written and oral communication in the relevant language/s of the country covered
Superior sales, negotiation and closing skills with a proven track record of exceeding goals
Not intimidated by technical interaction, co-browsing with customer on-line
Target driven and proven self-starter with ability to deliver on targets without constant supervision
Territory and pipeline management experience using a CRM (Salesforce)
Fluency in English language is a must
Tags & Keywords
Renewal, retention, consultative, sales, upsell, account management, account executive, account manager
Business Continuity Planner
Job Description: - Scope of Work
A. Work directly with the 14 Division's Continuity of Operations (COOP) Coordinators to properly indentify and fully document Division-level primary business functions (PBFs)
B. Populate (complete) the PBF template, required by Virginia Department of Emergency Management (VDEM).
C. Update all sections of the existing DMAS Continuity of Operations (COOP) Plan.
D. Assist the DMAS Emergency Coordination Officers (ECOs) to develop a tabletop exercise scenario and script(s), related participant manuals, and to write the after action report (AAR).
E. Support and assist the DMAS Agency Information Technology Resource (AITR) to update existing HIPAA Contigency Plan/DR Plans
Principal Engineer - PMO Obsolescence, Continuity
Building on its heritage of more than 65 years, Alcon, the global leader in eye care, is the second largest division of the Novartis Group with combined pro-forma sales of more than USD 10 billion in 2013. The division was formed by Novartis on April 8, 2011, following the closing of the merger between Alcon and Novartis. The new Alcon Division combines the product portfolios, commercialization capabilities, R&D and talent of Alcon, CIBA VISION and Novartis Ophthalmics. Today, Alcon has more than 24,000 employees with headquarters in Fort Worth, Texas, U.S.A. Alcon's three businesses
- Surgical, Pharmaceutical and Vision Care - meet the diverse needs of eye care professionals and patients offering the widest spectrum of eye care products with operations in 75 countries and products available in 180 markets. For more information, visit www.alcon.com.
Alcon is currently seeking a Principal Engineer
- PMO Obsolescence, Continuity located in Irvine CA. The primary scope of this role is to lead projects in the area of obsolescence, end of life, and business continuity. In this role, corporate, multidisciplinary, and site functions will be deployed to meet the business needs to prevent supply chain interruptions, create operations savings and plan for the end of life of aging platforms. This role will report to corporate governance at the executive tea, executive team minus one and plant mgt. Multidisciplinary resources will be deployed onto these projects from multiple departments including Operations, Quality, Research and Development, Marketing, Distribution, Planning, Strategic Purchasing, and Executive Mgt. This position creates and leads the Project Management Office for this site for significant projects.
Primary Responsibilities include but are not limited to:
This position will work closely with R&D, procurement, Technical Service, production lines and QA to maintain current product lines and prevent supply chain interruptions.
The ability to manage, lead, guide, critique and correct the course of large cross-functional reams to solve complex electro-mechanical, software, and optical systems level supply chain issues is an essential responsibility for this position.
This role will create the governance and interaction models to effectively drive these projects from the Operations environment and leverage resources across the Surgical Franchise.
This role will create report and deliver essential presentations and updates to Senior Management on a timely basis.
This role will defile and seek budgetary and human resources as needed for the suite of projects within their span of control.
Understanding and developing system level requirements, optical system process development and having the ability to direct system designs are critical.
In creation of the Operations Project Management Office role, this position will interface with senior managers in Commercial, R&D, QA, Regulatory, and Operations to execute critical site wide projects.
Our generous benefits package includes the Novartis Investment Savings 401(k) Plan which provides a company contribution of up to 6%. In addition, after one year of service, employees are eligible for the Alcon Retirement Plan (ARP), to which Alcon contributes 6% of eligible pay. By combining the Company's contributions to the 401(k) and ARP, employees can receive up to 12% of eligible pay from Alcon towards retirement. Alcon also offers a premier level of coverage for medical, dental, vision, life and disability coverage, an on-site fitness center and much more. Consider having all this in a fast paced environment within a stable world-class organization. EEO Statement The Novartis Group of Companies are Equal Opportunity Employers and take pride in maintaining a diverse environment. We do not discriminate in recruitment, hiring, training, promotion or any other employment practices for reasons of race, color, religion, gender, national origin, age, sexual orientation, marital or veteran status, disability, or any other legally protected status. Minimum requirements
- Bachelor's or greater, preferably a Master of Science in engineering or physics discipline or educational equivalent is required.
7 years of directly related experience in a systems engineering, technical supply chain, technical project mgt., or process development role.
In depth understanding of electro-mechanical, optical, software controlled medical ophthalmic equipment a must.
Proven experience with new product introductions, new product process development in the manufacturing environment, support of existing products, and collaboration with QA, production, and R&D will be required.
Capability of working collaboratively with multiple teams across multiple locations and providing technical and process direction and interacting with all levels of mgt.
The ability to travel is also a requirement.
This position requires up to 10% travel.
Experience using Microsoft Office, Microsoft Project and project mgt. tools.
Continuity Coordinator (Entercom DC)
Entercom DC is looking for a Continuity Coordinator to work in its Traffic department. This position is responsible for all incoming copy and coordinating commercial advertising.
ESSENTIAL DUTIES & RESPONSIBILITIES include the following:
Perform all continuity and post log functions.
Enter and schedule copy instructions and changes.
Provide posted logs to finance department for billing.
Adjust logs as necessary.
Respond to listener inquiries concerning commercial spots.
Additional duties and responsibilities may be assigned as necessary.
Extremely detail-oriented, organized.
Meticulous and thorough in following instructions. This is critical to the role.
Very accurate data entry required.
Ability to work in extremely busy, deadline-oriented environment.
Must be able to maintain good rapport with co-workers and clients as well as listeners.
Ability to perform routine duties quickly and accurately as well as handle the constant change and rapid revisions that occur in a broadcast advertising situation.
Strong verbal and written communication skills are required.
Working knowledge of Microsoft Office and Windows Operating System required.
Wide Orbit experience strongly desired.
2 or 4 year college degree preferred.
Business Continuity Planner
Business Continuity Planner
Job Number Full/Part Time Schedule Salary 201701264927 Full Time 8AM - 5PM $60,100 - $103,750
The Business Continuity Planner coordinates and supports campus-wide organization resiliency within the Enterprise Risk Management (ERM) framework as a member of the Office of Emergency Management team. OEM assists the campus community in predicting, preparing, mitigating, responding and recovering from any adverse event that disrupts the campus mission.
Through continuity planning, emergency preparedness and response, training, exercises and communications, we serve the campus leadership and community by strengthening how the campus mitigates and prevents risk; prepares for, responds to and recovers from emergencies; and protects the campus mission from disruption. Incumbent is responsible for engaging with the entire campus constituency to develop and integrate programs, plans and systems to minimize the disruption to critical campus services from any potential threat to our missions of teaching, research, public service and patient care. This position provides functional expertise on continuity planning and disaster recovery matters on an enterprise-wide campus level through the development, maintenance and implementation of Business Impact Analysis, the UC Ready Continuity Planning tool, recovery strategies, risk assessments, compliance standards, continuity plans, disaster recovery strategies, training and exercises. The Business Continuity Planner acts as a member of the Emergency Operations Center (EOC) and the Emergency Response Team (ERT) respectively.
Education Requirements Degree Requirement Bachelor's degree in related area and/or equivalent experience/training. Required Advanced degree. Preferred
Licenses License Requirement Valid Driver License. Required
Certifications Certification Requirement Professional certification. Preferred Incident Command System (ICS) Certification 100, 200, 700, 800. Required Certified Business Continuity Planner (CBCP) or equivalent certification Preferred
Conditions Condition Requirement Incident Command System (ICS) Certification 100, 200, 700, 800 must be obtained within 90 days of employment. Required
Experience Requirement Minimum of 5 years of related experience. Required Minimum of 3 years combined experience in training and a related field; such as business continuity planning, business administration, higher education management, organizational development, education, emergency management, or disaster preparedness.
Required Experience with risk assessments, Business Impact Analysis(BIAs), Hazard Vulnerability Assessments(HVAs), Disaster Recovery Plans, and Emergency Action Plans (EAPs). Required Experience in the field of continuity planning in a higher education setting. Preferred
Special Condition Requirement Ability and willingness to respond to emergencies in a hazardous environment on an on-call duty basis, coordinate and participate in the Emergency Operations Center (EOC) and the Emergency Response Team (ERT). Required Ability to work some night and weekend response for emergencies. Required Must posses or have the abiltiy to obtain a California Drivers License in accordance with the Department of Motor Vehicles. Required
Thorough knowledge and skill in applying and interpreting applicable local, state, and federal regulations and related standards and guidelines.
Strong analytical and organizational skills to organize, prioritize and manage the successful completion of projects within time and budget constraints.
Thorough written, verbal, and interpersonal communication skills, including political acumen and skill to communicate effectively in a diverse environment.
Strong skill to appropriately use technology and relevant scientific equipment as required.
Demonstrated ability to make recurring, formal presentations and provide effective training in continuity planning concepts to varied and diverse campus audiences, including the highest level of campus leadership.
Work, Excel, PowerPoint, and other common computer applications including basic web design.
Excellent interpersonal and communication skills, including tact, diplomacy and flexibility to interact and maintain working relationships with University administration, faculty, departments, students, staff and public representatives. Ability to clearly communication information and training to a broad variety of people in written form, in person and on the telephone.
Demonstrated knowledge of comprehensive integrated systems, technical skills, strong program management experience, and leadership in initializing, facilitation and managing complex and innovative programs and technical system.
Thorough knowledge/understanding of specific EH&S field(s) including related laws and regulations; and general knowledge/understanding of all EH&S fields.
Project Management skills.
Team leadership and group facilitation skills.
Ability to multi-task with competing timeframes.
Ability to use discretion and maintain confidentiality.
Familiarity with the organizational structure, functions, and processes of University of California campus(es).
In the Heart of Inland Southern California, UC Riverside is located on nearly 1,200 acres near Box Springs Mountain in Southern California; the park-like campus provides convenient access to the vibrant and growing Inland region. The campus is a living laboratory for the exploration of issues critical to growing communities'air, water, energy, transportation, politics, the arts, history and culture. UCR gives every student, faculty and staff member the resources to explore, engage, imagine and excel.
UC Riverside is recognized as one of the most ethnically diverse research universities in the country boasting several key rankings of which we are extremely proud.
Washington Monthly (August 2016) ranked UC Riverside 12th in the nation in its annual University and College Survey.
Education Trust placed UC Riverside 9th in the nation for closing the graduation gap between black and white students by 1.7 percentage points.
In QS World University Rankings 2016/2017, UC Riverside's Department of Philosophy is #1 in the world for the frequency with which published papers are cited by other philosophers.
U.S. News and World Report Survey (September 2016) ranked UC Riverside 118th overall; earns "Great Schools, Great Prices."
Shanghai Jiao Tong University (August 2016) Academic Ranking of World Universities ranked UC Riverside among the top 151 to 200 institutions. This survey bills itself as "the most trustworthy precursor of global rankings of the world's top 500 universities."
U.S. News and World Report's Best Graduate Schools (2016) including:
Graduate School of Education
- 62nd among ranked schools
- Bourns College of Engineering
- 71st among ranked schools
The University of California is an Equal Opportunity/Affirmative Action Employer with a strong institutional commitment to the achievement of excellence and diversity among its faculty and staff. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status, or any other characteristic protected by law.
For information about our generous employee benefits package, visit: Employee Benefits Overview
Job Description Details
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Manager, Business Continuity
StrategicRisk Services provides a platform of advisory and managed services designed tohelp senior executives spot, assess, manage, and respond to risks and catastrophicunforeseen incidents that could undermine their competitive position andjeopardize their critical assets, reputation, and/or financial standing. Strategic Risk Services was designed to build trusted relationships with seniorexecutives by giving them the confidence to navigate in a VUCA (Volatile,Uncertain, Complex, Ambiguous) world. It takes a special kind of personto be on a team like this. Someone who thrives in an environment oftransparency, connection, innovation, and teamwork. The issues we help ourclients with are complex and require sophisticated solutions – the type ofsolutions that are best created by people who have the courage and confidenceto challenge convention, and also the humility to build on the work of others.Strategic Risk Services is a great work environment with highly talentedpeople, are you ready to join us?
Weare looking for a Business Continuity Management (BCM) specialist to join
Strategic Risk Services to assist organizations identify, mitigate and, respondto organizational and operational resilience risks. You will work with a groupof high impact professionals driving growth opportunities for Deloitte. Ourteam designs, implements and, maintains strategies that minimize the likelihoodof a disruptive incident affecting organizations. We also enable clients toefficiently respond and recover affected resources in order to minimize theduration of impact if a disruptive incident does occur.
Leadhigh impact teams in the design, development, implementation and, validation ofresilience capabilities across disciplines including business continuity,crisis management, disaster recovery, risk management and, emergency response
Partnerwith clients to identify, analyze, and implement resilience strategies tominimize risk impacts and maximize risk rewards
Supportthe Strategic Risk Services leadership and teams on pursuits and specialprojects
Contributeeminence to expand the Strategic Risk Services portfolio and the industries andclients we serve
Threatsfrom startups in new sectors, a shifting geopolitical environment, naturaldisasters and sudden events - today, business risk is more complex than ever,threatening the very survival of an organization. Our team helps executives,boards and decision-makers identify, assess, manage and respond to strategicrisks and critical incidents that could undermine an organization's competitiveposition. Learn more about Deloitte Advisory's Strategic Risk Servicespractice.
6+years' experience in risk management or related field such as businesscontinuity management and cyber risk.
Demonstratedexperience with risk evaluation and control, business impact analysis, businesscontinuity strategy development, emergency response and operations, developingand implementing business continuity plans, developing technology and businessprocess recovery strategies, conducting training and exercise and, crisismanagement planning.
Previousexperience with business process assessment/improvement required
Supervisoryexperience and demonstrated leadership capabilities required. Experience withinternal controls, application reviews, internal IT control testing oroperational auditing a plus.
Generalunderstanding of security and/or systems change control concepts
3+years of related experience within consulting or professional servicesrequired
Demonstratedability to write report segments and to participate in presentations
CBCPor MBCP certification preferred
BA/BSin Business Administration, Accounting, Finance, Computer Science, InformationSystems Administration or related field.
Growthmindset, highly adaptable, able to adjust performance based on coaching
Strategic,critical, logical, and creative thinker
Takesinitiative, able to craft role and lead others, comes with a natural tendencytowards solutions
Bringsa positive approach, easy to work with, enjoys working with other accomplished,strong professionals
AtDeloitte, our professional development plan focuses on helping people at everylevel of their career to identify and use their strengths to do their best workevery day. From entry-level employees to senior leaders, we believe there'salways room to learn. We offer opportunities to help sharpen skills in additionto hands-on experience in the global, fast-changing business world. Fromon-the-job learning experiences to formal development programs at DeloitteUniversity, our professionals have a variety of opportunities to continue togrow throughout their career. Explore Deloitte University, The LeadershipCenter.
AtDeloitte, we know that great people make a great organization. We value ourpeople and offer employees a broad range of benefits. Learn more about whatworking at Deloitte can mean for you.
Ourpositive and supportive culture encourages our people to do their best workevery day. We celebrate individuals by recognizing their uniqueness andoffering them the flexibility to make daily choices that can help them to behealthy, centered, confident, and aware. We offer well-being programs and arecontinuously looking for new ways to maintain a culture where our people exceland lead healthy, happy lives. Learn more about Life at Deloitte.
Deloitteis led by a purpose: to make an impact that matters. This purpose defines whowe are and extends to relationships with our clients, our people and ourcommunities. We believe that business has the power to inspire andtransform. We focus on education, giving, skill-based volunteerism, andleadership to help drive positive social impact in our communities. Learnmore about Deloitte's impact on the world.
Wewant job seekers exploring opportunities at Deloitte to feel prepared andconfident. To help you with your interview, we suggest that you do yourresearch: know some background about the organization and the business areayou're applying to. Check out recruiting tips from Deloitte professionals.
Requisition code: E18NATMGRMD003-BCM
Praktikant IT Service Continuity Management (M/W)
Wir, die BMW Group, bieten dir ein interessantes Praktikum im Bereich IT Service Continuity Management. Im Rahmen deiner Tätigkeit als Praktikant (m/w) unterstützt du unser agiles Team beim Betreuen und dem Ausbau unseres internationalen Netzwerks in den Regionen APAC, EMEA und Americas. Darüber hinaus bist du in die agile Weiterentwicklung unserer SharePoint basierten Tool-Umgebung mit Nintex Workflows eingebunden. Deine Unterstützung in der Vorbereitung und Durchführung von Schulungsmaßnahmen und Audits, u.a. Prozessschulungen und Krisenstabtrainings runden dein spannendes Aufgabenspektrum ab.
Der Einsatz mit einer Dauer von 6 Monaten kann frühestens am 01.04.2018 beginnen.
Dieses Praktikum ist in Vollzeit zu absolvieren.
Es besteht die Option eine Studienabschlussarbeit anzuschließen.
Studium der Informatik, Wirtschaftsinformatik oder ein vergleichbarer Studiengang.
Kenntnisse von agilen Vorgehensweisen (SCRUM / Kanban) und Jira / Confluence von Vorteil.
Kenntnisse im Bereich SharePoint / Nintex Workflows von Vorteil.
Kenntnisse im Bereich IT-Prozesse (IT Infrastructure Library) von Vorteil.
Kenntnisse im Bereich IT Service Continuity Management, ISO 22301 und BSI 100-4, von Vorteil.
Sicherer Umgang mit MS Office.
Verhandlungssichere Deutsch- und Englischkenntnisse.
Team- und Kommunikationsfähigkeit.
Freude am eigenverantwortlichen Arbeiten.
Organisationstalent und Eigeninitiative.
BMW Group Recruiting Team
+49 89 382-17001
Business Continuity And Disaster Recovery PM (Bcdr)
CDI Inc., is looking for qualified candidates to fill the role of Networking Program Manager
- Business Continuity and Disaster Recover. This is a contract position and the duration is expected to be 12 months+. This would be a W2 position and you would work onsite at the client's location in Redmond, WA. Please review the project description provided, and let me know if this is something you might be interested in discussing further.
Job Title: Program Manager
- Business Continuity and Disaster Recover
Location: Redmond, WA
Duration: 18 month contract
Pay Rate (optional): $45-50/HR
3-5 years experience as PM for Business Continuity and Disaster Recovery
PM Business Experience
Experience working in Storage environments, backup and disaster recovery
Mobile Cloud, Application Development,
Microsoft Office tools, Word, Power Point, One Note, Excel
Basic knowledge of Visual Studio or similar tools (Tools for Application Development)
Program Management & execution & execution of required BCDR requirements for VSTS Service Delivery and BGIT (Microsoft Product Studio).
Schedule including facilitation of project meetings and co-ordination of required participant attendance
Documenting of activities & content maintenance to track & report on BCDR requirements
Analysis, recommendations & resolution of program gaps to drive continuous improvement across BCDR Program
Program management of BCDR requirements testing within agreed cadence and reporting of findings
Provision of regular program status updates and stakeholder communications on BCDR activities
Take on other PM responsibilities as required by VSTS Service Delivery organization
Senior Manager - Healthcare Business Continuity And Disaster Recovery
At Nuance, we empower people with the ability to seamlessly interact with their connected devices and the digital world around them. We are creating a world where technology thinks and acts the way people do by designing the most human, natural, and intuitive ways of interacting with technology.
Our nimble technology uses analytics and advanced algorithms to transform the inanimate into animate and reduce complicated processes into simple ones. The Nuance Global IT team is focused on supporting the company and employees with technical solutions and expertise that help the business run more efficiently, ensure security and data privacy, and support new IT infrastructure initiatives that drive innovation. Our team is composed of problem solvers with constant curiosity and different perspectives who love to collaborate to transform and rethink IT.
The HC Division is looking to hire a Disaster Recovery and Business Continuity Manager who will manage the activities of the HC Continuity and Disaster Recovery Office across the healthcare organization. This manager provides guidance to the healthcare division related to best practices in regard to Disaster Recovery and Business Continuity plans and procedures, conducts annual tests against the procedures and plans, and refines such plans.
Roles and Responsibilities include but are not limited to: •Provide analysis of program and project disaster recovery plans and systems. •Identify areas needing improvement and recommend strategies and approaches for strengthening existing or developed plans. •Designs and administers programs to include policies, standards, guidelines, training programs, and a viable quality assurance process for disaster recovery •Create, implement, and manage disaster recovery programs. •Create documentation, processes, and procedures related to the position. •Conduct training. •Conduct thorough disaster recovery testing. •Responsible for ensuring the business resumption plan adequately addresses the organization's requirements and established time frames
Perform tasks related to securing and keeping the products, tools, and processes that you are responsible for secure.
Education: Bachelor's Degree computer science, electronics engineering or other engineering or technical discipline is required.
Minimum years of work experience: 10 years
Required skills: •Ability to multi-task and prioritize effectively in a high-volume and fast-paced work environment •Ability to work independently as well as in a group •Ability to solve problems and articulate potential solutions •Strong professional, interpersonal, and organizational skills •Demonstrated cross-functional team collaboration skills in a rapidly changing, high intensity, mission-oriented work environment •Demonstrated technical writing and presentation skills
Nuance offers a compelling and rewarding work environment. We offer market competitive salaries, bonus, equity, benefits, meaningful growth and development opportunities and a casual yet technically challenging work environment. Join our dynamic, entrepreneurial team and become part of our continuing success.
Nuance Communication Inc. is an equal opportunity employer. We evaluate qualified applicants without regard to race, age, color, religion, sex, national origin, disability, veteran status, gender identity, sexual orientation and other legally protected characteristics.
The EEO is the Law poster and its supplement is available here. If you need a reasonable accommodation because of a disability for any part of the employment process, please call 781-565-5000 – Human Resources Department and let us know the nature of your request and your contact information.
Business Continuity And Enterprise Risk Manager
HCA, a Fortune 100 company with more than 200,000 employees, is one of the nation's leading providers of healthcare services, operating over 170 locally managed hospitals and over 100 freestanding surgery centers in 20 states and the United Kingdom. With its founding in 1968, HCA created a new model for hospital care in the United States, using combined resources to strengthen hospitals, deliver patient-focused care and improve the practice of medicine. HCA is a learning healthcare system that uses more than 27 million annual patient encounters to advance science, improve patient care and save lives. HCA has been named one of the world's most ethical companies for eight years in a row. At HCA, we are driven by a single goal: the care and improvement of human life.
Enterprise Business Continuity Planning (EBCP) is a resource to help prepare HCA to successfully protect patients, employees, communities and assets in the face of emergencies by providing management with tools and guidance necessary for risk assessment, contingency planning and disaster recovery. Our mission will be accomplished by coordinating efforts and improving communication enterprise wide, providing leadership support for the Enterprise Emergency Operations and Business Continuity Planning Council (Council), using technology to standardize and improve efficiency and monitoring and management reporting.
Oversees the development, implementation, testing, education and maintenance of the enterprise business continuity program (EBCP) by performing the following:
Serving as the subject matter expert for business continuity planning by demonstrating strong knowledge of the following:
Risk evaluation and controls
Business impact analysis
Business continuity strategy development
Emergency response and operations
Healthcare industry, particularly the risks as related to business continuity planning
Staying informed on Company-wide initiatives and effectively evaluating the impact of those initiatives on the Company's business continuity program.
Staying abreast of general business and economic developments and effectively evaluating the impact of those developments on the Company's business continuity program.
Staying informed on regulatory changes, monitoring the business continuity program as it relates to audit and regulatory compliance and developing a gap analysis and plan to address gaps.
Serving as the subject matter expert and business owner for AssuranceCM, the Company's enterprise wide externally web-hosted business continuity planning system by performing the following:
Understanding system capabilities and ensuring the system is used as efficiently as possible
Overseeing the development and maintenance of data dictionaries
Overseeing security access and ensuring appropriate access is set-up for all users, including the maintenance of the ISAM
Overseeing system reporting and understanding the capabilities and limitations
Overseeing, developing and implementing system efficiencies
Overseeing and resolving technical issues reported by the system's user groups
Maintaining a strong relationship with vendor representative and submitting product enhancement requests as necessary
Facilitating the development of standards and ensuring all business continuity plans are documented and meet those standards.
Overseeing, coordinating and assisting lines of business with the development, publication and maintenance of business continuity plans in AssuranceCM, including analyzing and inputting any information from Word, Excel, etc. into the system.
Interacting with business unit managers regarding business continuity plans and following up with plan owners regarding outdated plans or other anomalies noted in plans.
Working with department contacts to promote EBCP and ensure a high level of awareness regarding business continuity planning across the Company as well as appropriate preparedness of personnel during an event or a disaster.
Overseeing, developing and maintaining educational materials related to AssuranceCM and business continuity planning and providing these materials to lines of business to support planning efforts.
Assisting and supporting lines of business regarding the development and execution of emergency preparedness and business continuity planning exercises
Utilizing knowledge of lines of business, business continuity planning and AssuranceCM capabilities to develop and implement process improvements and efficiencies as related to EBCP.
Demonstrating strong knowledge of all technologies and vendors used to support EBCP and overseeing the integration between technologies to ensure efficiency (e.g. StormGeo, HCA Alert, HCA CodeReady, etc.).
Overseeing updates to various web sites including Share Point and company intranet sites.
Overseeing updates to various tracking spreadsheets and provides suggestions for process improvement regarding tracking key metrics related to EBCP.
Leading efforts related to other educational and administrative matters as requested (e.g. professional development programs, process improvement team initiatives and special projects).
Attending all Council meetings and reporting on the status of EBCP as requested.
Continually developing technical knowledge in emergency preparedness and business continuity planning.
Oversees the development of all staff members by performing the following:
Understanding and explaining to staff members the objectives of a project and each member's role in the project.
Providing guidance and mentorship to staff members including willingly addressing questions, contributing constructive on-the-job feedback and training, conducting formal performance evaluations at least annually, serving as a positive role model and assisting in designing and implementing individual career development plans.
Serves as the EBCP team lead when the Enterprise Emergency Operations Center is activated and provides assistance in staffing the center 24 hours per day for the duration of a significant business disruption and/or disaster.
Assists Director with other projects as requested.
Understanding of emergency operations, business continuity planning and disaster recovery assessment and planning or relevant experience (e.g. work in risk management, internal controls, etc.) (preferred)
Good communication skills (oral and written)
Good project management skills
Ability to work across department lines to accomplish EBCP goals and objectives
Ability to work independently and at a consistent pace
Ability to travel up to 25%
Proficient with Microsoft Office suite (Outlook, Excel, Word, PowerPoint, Visio, and Project)
3-6 years' experience
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