Continuity Director Job Description Sample
Assistant Director & Continuity Coordinator
The Assistant Director & Continuity Coordinator [ADCC] is responsible for program development, administration, management, support, and internal networking for emergency preparedness and continuity at Northeastern University. The ADCC works within the Office of Emergency Management to support efforts in identifying potential threats to normal business, academic, and research operations as well as develop plans to reduce risks identified.
The ADCC consults with departments across the enterprise to assess and collect data to produce comprehensive business impact analyses, estimates of recovery time, and identify mission critical processes. The ADCC oversees the implementation and maintenance of business, academic, and research continuity plans.
Director Of Business Continuity Management
William Blair is a global investment banking and asset management firm. We are committed to building enduring relationships with our clients and providing expertise and solutions to meet their evolving needs. An independent and employee-owned firm, William Blair is based in Chicago and, together with its strategic partners, operates worldwide.
Job Summary & Responsibilities:
The Director of Business Continuity Management will lead the implementation and management of the BCM Program at William Blair, coordinating Emergency Response, Crisis Management, IT Disaster Recovery (DR) and Business Continuity. The Director will provide overall leadership for the Program and work closely with Business Unit Managers and business functions including Legal and Compliance, IT, Information Security, Facilities, Human Resources, Communications and Security. The Director will build strong relationships with key stakeholders, executives and program participants across the firm and secure organizational commitment for continued strategic and tactical support for the Program.
Define and operationalize the BCM Program components for the Firm and engage BCM Steering Committee members as required to operate Program components
Engage with different lines of business and corporate functions across the Firm to prioritize and conduct continuity risk assessments and impact analyses, facilitate risk mitigation plans, and drive the development of robust business recovery and continuity plans
Provide leadership and subject-matter expertise on crisis management planning and execution and develop and maintain highly functional Emergency Response, Crisis Management, and Business Continuity plans
Collaborate with senior IT Leads to facilitate the development and maintenance of IT DR Plans
Develop comprehensive and integrated exercises to test and update the plans regularly
Develop or acquire training materials to train and regularly refresh critical firm personnel (plan actors) and others
Establish sound governance processes, policies, procedures, and best practices to keep all Program components aligned, current, relevant, actionable, and auditable
Work with the Enterprise Risk Team to ensure Business Continuity risks are sufficiently identified, assessed, mitigated, and reported
Monitor emerging BCM practices and technology tools for potential adoption at the Firm
Provide regular reports, dashboards, and scorecards on the operational status of the Program to the BCM Steering Committee and a variety of stakeholders and Program participants
Identify and escalate key Program risks to the BCM Steering Committee and facilitate their resolution
Significant experience structuring, implementing and managing Business Continuity Programs within Investment Management, Wealth Management, Banking, or within a complex financial services or insurance environment
Experience with BCM technology platforms, Emergency Notification Systems, and/or other Governance, Risk and Control platforms
Demonstrated experience coordinating crisis response with Crisis Management Team during a crisis event
Strong project/program management skills with experience leading cross-functional teams in a matrix-style environment and managing multiple projects and deadlines simultaneously to deliver results
Exceptional communication, facilitation, and interpersonal skills including the ability to build relationships across multiple levels of the organization and with a diverse group of people
Exceptional analytical skills, attention to detail, critical thinking, and hands-on approach to problem solving
Ability to synthesize a significant amount of information into Executive-level communications
Demonstrate an informed perspective on market environment, future trends, and emerging business continuity issues and risks
As a William Blair associate, you'll enjoy Medical, Dental, Life and AD&D Insurance, along with a generous profit sharing program that includes a 401K plan in addition to a firm contribution. We also offer three weeks of vacation, flexible spending accounts, a business casual dress code, a 75% discounted commissions on trades, and discounts at restaurants, museums, parks and retailers.
William Blair is an equal opportunity employer. It complies with all laws and regulations that prohibit discrimination in employment practice because of race, color, religion, creed, ancestry, marital status, gender, age, national origin, sexual orientation, unfavorable discharge from the military service or on the basis of a physical or mental disability that is unrelated to the employee's ability to perform the duties of the job applied for.
Business Continuity Manager (11504)
Job Title: Information Security - Business Continuity Manager
Department: Information Security
Reports to (title):
Business Continuity Manager
Type of position:
Supervisor/Manager (direct reports)
The Business Continuity (BC) Manager is a member of the Information Security team which is managed by the Chief Information Security Officer and reports up through the General Counsel. The Information Security team is responsible for enterprise information security strategy, governance, business continuity, crisis management, emergency preparedness and risk management.
The BC Manager reports to the Director of Enterprise Resiliency and lead the BC Program from business impact analyses, thought plan building, and annual exercises.
The candidate that is chosen for this position will work with an Information Security team that approaches resiliency and security as a strategic business partnership to address business risk. This provides the unique opportunity to interact with the business at all levels.
The candidate will work in a team environment where collaboration and knowledge sharing are a regular practice for ensuring operational excellence and individual growth.
This position is based out of our McKinney, TX office.
Primary Duties & Responsibilities
Manage, build and enhance the BC Program
Perform Business Impact Analyses:
Identify and prioritize critical business processes in order to determine key operational dependencies
Assist business units with
Assessment of potential business impacts
Definition of critical/time-sensitive functions
Assess the resources required to support the business
Analyze findings to ascertain any gaps between the requirements and capabilities available to deliver business processes
Explain business continuity principles and strategic objectives to other departments
Develop business continuity plans in order to recover critical business processes
Work with business unit's management to develop contingency plans in order to mitigate the effect of business process outages
Assist the department in enhancing, formalizing, and standardizing the business continuity planning process
Collaborate with members of different business units to review policies to determine the impact of those policies on business operations
Conduct Business Continuity Plan Exercises, Assessment, and Maintenance
Perform periodic reviews and tests to establish effectiveness of business continuity plans and procedures
Report findings to management and making recommendations for improvements as needed
Coordinate development of business unit schedules for annual business continuity documentation maintenance and update
Coordinate business recovery activities in association with Disaster Recovery exercises
Gather metrics and identify trends in business continuity practices that could improve business resiliency
Assist in the creation and reporting of business resiliency metrics that effectively measures program maturity
Conduct training and awareness programs that result in personnel being able to respond to incidents in a calm and efficient manner
- Provide business continuity training and awareness to all employees having a need to understand business continuity planning
Support other functions within the Information Security / Business Continuity Team as needed – Examples below
Provide assistance with crisis management and incident response program
Provide support for emergency preparedness program
Development of policies, standards and procedures
Implementation of Business Continuity and Emergency Management tools
Other duties as assigned
Knowledge, Skills, & Abilities
Able to facilitate and keep meetings objective on point, utilizing conflict resolution skills when necessary
Able to discuss business continuity in terms of business support when speaking with peers and executives
Deliver well-organized, impactful presentations
Able to analyze data and identify the root cause of an issue as well as providing recommendations for improvements
Able to interact with members of the Business Units and discuss business processes
Strong business process documentation skills
Good interpersonal skills that including the ability to effectively communicate at all levels, both in written and verbal forms
Good collaborator and team player with ability to develop positive relationships
Must be flexible and maintain a positive "can do" attitude
Negative pre-employment drug test
Criminal and Credit background checks meet our company hiring criteria
Basic skills with MS Visio and MS PowerPoint
Education & Work Experience required
Bachelor's degree in Business Management, Emergency Administration and Disaster Preparedness, Information Technology, Information Systems, Information Assurance or equivalent experience.
Preferred requirements: CBCP certification / experience with Metric Stream GRC application
Sitting for long periods.
Lifting less than 25 pounds.
Extensive typing and keyboard use.
Travel less than 10% of the time.
Job LocationMcKinney, Texas, United StatesPosition TypeFull-Time/Regular
Mgr. Business Continuity (20170319)
This position will be responsible for providing hands-on subject matter expertise in support of the Business Continuity program. Reporting to the Director of Business Continuity, this is a highly visible position that will collaborate with staff at all levels of the organization in order to implement a sound, proactive and comprehensive Business Continuity program that will enable Early Warning to plan for and respond to a business interruption event. This role can we located at any of our office in Scottsdale, Arizona, San Francisco, California, or Chicago, Illinois.
The responsibilities of this position include leading the execution of the Business Continuity Lifecycle which provides a framework for a common enterprise approach for the governance, development, execution and sustainability of the BCM Program. This role includes being tactical in conducting organizational research; performing and evaluating business impact analyses and risk assessments; developing program policies, plans and procedures; coordinating testing and exercise activities; and providing training and awareness communications
Coordinate and monitor all project management activities to execute all phases of the full Business Continuity program lifecycle
Develop policies, procedures, templates, standards and documentation in support of the deployment, management and sustainability of the program
Monitors and reports on the the execution of the vision and direction for business continuity lifecycle planning, including the business impact analysis, risk assessment, recovery planning and recovery testing, education and awareness. Ensures the maintenance of a continuous improvement methodology and updated response and recovery plans.
Create and communicate program requirements and processes, and provde consulting/advisory support to help the business meet expectations
Perform regular reviews and updates to all program materials in order to ensure that the quality and accuracy of all program documentation is maintained
Research and incorporate both industry and corporate best practices into the Business Continuity program methodology as appropriate
Perform continuous monitoring of program activities in order to identify areas of opportunity for improvement, cost reduction and enhanced operational efficiency
Maintain accurate and complete program performance metrics and develop management reports as necessary
Prepare and deliver program results to support the business units in prioritization and management of the program life cycle phases
Providing leadership to and serve in a rotating capacity for other BC team members
Track, monitor, report and respond as required to internal and external audits
Support the company's commitment to protect the integrity and confidentiality of systems and data.
Bachelor's degree and a minimum of 3 years' experience in Business Continuity Management
Experience with audit and regulatory requirements
Experience with 3rd party validation
Disciplined program, project and time management skills with the proven ability to work in a cross functional, matrixed and diverse workforce environment
A self-starter, highly motivated individual with the ability to work independently or in a collaborative team environment
Detail orientated and disciplined to solve complex problems with the ability to resolve issues and drive solutions that create win-win situations
Ability to manage multiple tasks and projects in a fast paced environment while ensuring the security, confidentiality and integrity of sensitive data
Excellent coaching, teaching and training skills that have the ability to easily convey program concepts, procedures and methodologies
Budget and contractor management skills
Proficiency in working with the Microsoft Office tool suite
Work with full latitude for independent judgment
Background and drug screen
Certifications in Business Continuity Professional Programs (CBCP, CBCI, MBCP)
Project Management Professional (PMP) certification
Knowledge and experience in third party validation
Knowledge and experience in audit tracking and response
Working conditions consist of a normal office environment. Work is primarily sedentary and requires extensive use of a computer and involves sitting for periods of approximately four hours. Work may require occasional standing, walking, kneeling and reaching. Must be able to lift 10 pounds occasionally and/or negligible amount of force frequently. Requires visual acuity and dexterity to view, prepare, and manipulate documents and office equipment including personal computers. Requires the ability to communicate with internal and/or external customers.
Employee must be able to perform essential functions and physical requirements of position with or without reasonable accommodation.
Candidates responding to this posting must independently possess the eligibility to work in the United States at the date of hire.
The above job description is not intended to be an all-inclusive list of duties and standards of the position. Incumbents will follow instructions and perform other related duties as assigned by their supervisor.
Early Warning Services is an affirmative action and equal opportunity employer.
Job LocationChicago, Illinois, United StatesPosition TypeFull-Time/Regular
Managing Director, Business Continuity Risk Management
Phoenix - AZ, PHX4750A, 4750 E Francisco, 85044-5359
We believe that, when done right, investing liberates people to create their own destiny. We are driven by our purpose to champion every client's goals with passion and integrity. We respect and appreciate the diversity of our employees, our clients, and the communities we serve. We challenge conventions strategically to create value for our clients, our firm and the world. We live and bring to life the concept of 'own your tomorrow' every day. We champion our employee strengths, guide their development, and invest in their long-term success. We hire optimistic, results-oriented, curious, innovative, and adaptable people with the desire to help our clients and one another succeed.
As a company, we were established by Chuck over 40 years ago to champion Main Street over Wall Street, and to help Americans transform themselves from earners to owners. Through advocacy and innovation, we work to make investing more affordable, accessible and understandable for all. As we enter our fifth decade, we are looking for talented, innovative and driven people who believe they can help themselves, and our clients, create a better future.
The Managing Director of Business Continuity will be responsible to lead efforts in the Corporate Business Continuity and Incident Management (BCIM) program office. The successful candidate's responsibilities also include Business Continuity Management (BCM) strategy and framework initiatives across the firm.
What you'll do:
This people leader role involves in overseeing all program office activities within the BCIM program. Responsibilities include framework strategy and development including maintaining the policy and supporting procedures, monitoring emerging trends, road mapping strategic initiatives, managing projects within a portfolio, reporting program progress, and overseeing budgetary commitments.
Partner with the Business Continuity leads to develop program maturity roadmap and integrate the current framework in alignment to the maturity model. Monitor and communicate emerging trends, developments, and best practices affecting the business continuity domain, which may include benchmarking with industry groups and regulatory expectations or guidance
Apply robust program management skills across one or more business continuity domain areas including Business Recovery, Technology recovery, Third-party Recovery, and Incident & Crisis Management
Provide assurance that BCIM team policy, procedures, and controls are consistent with industry regulations, standards, and best practices
Manage BCIM team projects that align to annual objectives and program maturity
Apply stakeholder management skills to improve project alignment, priority conflict resolution and resource management
Craft and deliver messages to executives and peers regarding key initiatives, plans, results and issues
Metrics & Reporting
Prepare, compile and present ad-hoc and periodic senior executive reporting regarding the BCIM program
Ensure the integrity of reporting methods and data used in BCIM
Financial Planning/Chief of Staff
Interface with BCIM Team annually in order to facilitate the preparation of team budget
Manage, monitor, and report BCIM operational expenses, headcount projections and budget variances (actual to forecast)
Identify development / training needs within the team and partner with individual leaders to promote subject domain expertize within the team.
Prepare responses for internal audits and external exams regarding questions pertinent to the BCIM program
Manage requests from regulatory and other outside audit/examination parties
What you have:
You are an experienced risk management professional with specific focus on business continuity in the financial sector, accustomed to running programs with a significant scope of responsibility. You have been a business continuity individual contributor in your career. You have a track record of delivering initiatives on time and on budget to expectations. You have extensive experienced in developing strategic roadmaps and supporting frameworks. Your communications skills are excellent and you are able to establish relationships across the enterprise. You have the ability to inspire others to achieve greater goals.
10+ years of combined experience in business continuity, program management, and risk management with specific focus in Financial industry
A minimum of 5 years experience facilitating crisis management for a wide variety of physical, operational, technology, and cybersecurity incidents is needed
Proven experience in leading Business Continuity program in financial industry and building maturity models including (but not limited to) strategy, framework and management reporting
Strong project management experience and the ability to orchestrate multiple cross functional initiatives simultaneously partnering with a variety of stakeholders across management layers
Strong interpersonal skills and the ability to communicate at all levels with clarity and precision both written and verbally
Focused and versatile team player that is comfortable under pressure
Bachelor's degree required; MBA preferred
Advanced Business Continuity certification, Project Management Certification or Six Sigma or lean certification highly desired
Rich experience in data, analytics and metric based reporting across all management layers
Ability to mobilize and motivate teams, set direction and approach, resolve conflict and deliver tough messages with grace
Experience with Business Continuity planning software
Ability to execute with limited information and ambiguity
Ability to navigate a highly matrix organization effectively
Sound business and technical acumen
Demonstrated, applied experience establishing and delivering complex projects
Excellent problem-solving and critical-thinking skills
Excellent communication and presentation skills to executive level audiences
Ability to work with both technical and non-technical team members in a team environment
What you'll get:
Comprehensive Compensation and Benefits package
Financial Health: 401k Match, Employee Stock Purchase Plan, Employee Discounts, Personalized advice, Brokerage discounts
Work/Life Balance: Sabbatical, Paid Parental Leave, New Mothers returning to work Program, Tuition Reimbursement Programs, Time off to volunteer, Employee Matching Gifts Program
Everyday Wellness: Health and Lifestyle Wellness Rewards, Onsite Fitness Classes, Healthy Food Choices, Wellness Champions
Inclusion: Employee Resource Groups, Commitment to diversity, Strategic partnerships
Not just a job, but a career, with an opportunity to do the best work of your life
Learn more about Life@Schwab.
Charles Schwab & Co., Inc. is an equal opportunity and affirmative action employer committed to diversifying its workforce. It is Schwab's policy to provide equal employment opportunities to all employees and applicants without regard to race, color, religion, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), gender identity or expression, national origin, ancestry, age, disability, legally protected medical condition, genetic information, marital status, sexual orientation, protected veteran status, military status, citizenship status or any other status that is protected by law.
Job Specifications Relocation Offered?:NoWork Schedule:DaysLanguages:English - spoken
Current Licenses / Certifications:NoneRelevant Work Experience:Project Management-6+ yrs, Financial Services-6+ yrs, Internal Audit, Regulatory, Risk Analysis, CompliancePosition Located In:AZ - PhoenixEducation:BA/BSJob Type:Full Time
Activation Date: Monday, December 18, 2017
Expiration Date: Sunday, April 1, 2018
Lead Business Continuity Planner
CME Group: Where Futures Are Made
CME Group (www.cmegroup.com) is the world’s leading and most diverse derivatives marketplace. But who we are goes deeper than that.
Here, you can impact markets worldwide. Transform industries. And build a career shaping tomorrow.
We invest in your success and you own it – all while working alongside a team of leading experts who inspire you in ways big and small. Joining our company gives you the opportunity to make a difference in global financial markets every day – whether you work on our industry-leading technology and risk management services, our benchmark products or in a corporate services area that helps us serve our customers better. With 2,500 employees located around the world, we’re small enough for you and your contributions to be known.
But big enough for your ideas to make an impact. The pace is dynamic, the work is unlike any other firm in the business, and the possibilities are endless. Problem solvers, difference makers, trailblazers.
Those are our people. And we’re looking for more.
The Lead Business Continuity Planner will support the Senior Director of Business Continuity and Disaster Recovery, as well as the Business Continuity Management Team, overall. In this capacity, the candidate will assist with the implementation of procedures and systems to ensure that CME Group’s business resilience capabilities are effective and efficient and remain in compliance with all laws, regulations and best practices.
This position will work regularly with Business Continuity Coordinators across the company to ensure the company maintains current and accurate Business Impact Analyses and Business Recovery Plans. Additionally, the position will assist with day-to-day business continuity activities including incident response planning and training, employee education, business unit recovery exercises, and continued program improvements. This role may also lead certain projects, as appropriate.
Day-to-day maintenance of Business Impact Analyses and Business Recovery Plans including initiation, tracking, and audit of plan review and approval process.
Regular outreach to all departments regarding plan updates and information collection; and regular review and/or replacement of BCCs and their managers as necessary.
Production of Business Impact Analysis and Business Recovery Plan summaries and reports for all audiences on a regular basis.
Regular audit of BCM plans and incident response documentation for accuracy and completeness.
Assisting Business Resilience team with documentation relating to exercise planning and facilitation as well as incident response activities.
Help ensure that business resilience data and processes are aligned and integrated with other facets of the BCM department including disaster recovery, vendor risk management, crisis analysis and response and compliance.
Minimum of Bachelor’s degree.
Strong project/time management and communication skills are essential.
CBCP certification preferred, but not required.
Understanding of the financial services sector and the markets is preferable.
3-5 years private sector business continuity experience preferred.
Knowledge of all Microsoft office tools.
Salesforce or similar software experience preferred.
Some travel may be required.
The nature of business continuity requires that the department’s employees be reasonably available and reachable outside of working hours should an event occur that may impact operations or life safety.
As the world’s leading and most diverse derivatives marketplace, CME Group (www.cmegroup.com) is where the world comes to manage risk. Based in Chicago, with offices in New York, London, Singapore, Calgary, Houston, São Paulo, Singapore, Tokyo and Washington D.C., our team of more than 2,500 employees has an impact on the global economy every day. We offer:
The widest range of global benchmark futures and options available across all major asset classes;
The most advanced trading technology;
Industry-leading clearing and risk management capabilities;
A relentless customer focus, serving leading investment and commercial banks, hedge funds, proprietary trading firms, pension funds, sovereign wealth funds, asset managers, corporations and individual traders; and,
A great place to work.
With this strong foundation in place, we are looking to continue growing our business in both listed and over-the-counter markets. To support this growth, we are seeking highly motivated individuals to help foster our corporate culture and uphold our core values of leading with conviction and integrity, advancing the global economy, building lasting relationships and acting with ingenuity every day.
We hope you will consider joining our world-class team.
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Sr Director, Business Continuity
The Sr. Director, Corporate Business Continuity is responsible for leading, implementing and managing Comcast's enterprise-wide business continuity program, including the development of corporate-wide policies, strategies, frameworks, methodologies and tools.
This position's responsibilities include Emergency Preparedness Planning, Incident Management Planning, Technology Resiliency Planning and Business Resumption Planning and works in close partnership with the business continuity leadership teams of Comcast Cable, NBCUniversal, and Spectacor. The Sr. Director partners with business groups to assure assessments are conducted to identify operational risks, quantify their impacts to business operations and to align key stakeholders around cost-effective proactive and reactive strategies, their prioritization and implementation strategies. This position is also responsible for assessing the overall maturity of business continuity planning within the Company and assuring exercises are conducted to validate plans and that teams are trained to effectively respond to disasters affecting the Company.
The position reports on the overall maturity of business continuity programs, state of preparedness and the management of significant operational risks to the enterprise to Executive Management, the Enterprise Risk Management Committee and to the Governance and Directors Governance Committee of the Board (as necessary).
1.Leads the development of business continuation policies, standards, guidelines for the Company and assures their alignment and integration across all Comcast business entities.
2.Leads the overall coordination for planning and priority setting of business continuity objectives and initiatives across Comcast business entities and assures their implementation and compliance with applicable business continuity policies and guidelines.
3.Partners with business entities to standardize, where possible, methodologies, processes, templates, and tools for implementing business continuity initiatives within Comcast.
4.Partners with business unit management to conduct assessments that identify and quantify risks to locations, processes and technologies, and align management around major risks, their prioritization and implementation strategies.
5.Partners with business unit management to implement standards and guidelines that assure mission critical business operations and services are designed, deployed, and supported based upon their value to the business.
6.Partners with business unit management in conducting business impact analyses to assess recovery requirements verses recovery capabilities, and develop strategies to mitigate significant gaps.
7.Partners with business entities to assure the development of an integrated incident/crisis management and emergency preparedness planning process.
8.Coordinates or facilitates the response to a disaster, significant incident, or disruption in accordance with the policies or procedures of the business entities.
9.Coordinates closely with cyber teams and technical incident management programs for outage management and technology recovery.
10.Facilitates or reviews After Action Reviews (AARs) following an incident or exercise to assess the response effort, identify lessons learned that need to be incorporated in the plans and enhance response capabilities, and reporting these findings and recommendations to the appropriate business unit management group.
11.Leads the planning and response efforts for the Comcast Campus Incident Management Team, Floor Captain Program and exercise development to assure teams can respond effectively to incidents affecting the Comcast Campus.
12. Partners with business unit management in the development of training programs and exercises to assure business unit plans can be executed as designed and to train teams to assure roles, responsibilities and plans are clearly understood.
13.Keeps abreast of new methodologies and strategies for business continuity planning to identify opportunities to improve overall business resiliency strategies and plans for the company.
14.Represents Comcast in professional organizations and works with business concerns that provide business continuity planning services to enlist their expertise in supporting the company's evolving business needs.
A minimum of 10 years' experience in a senior-level management role related to business continuity, disaster recovery, and incident management planning is required. Generally requires 14+ years related experience.
Bachelor's Degree in a business or computer related discipline is required.
A strong knowledge of Comcast's business operations and infrastructure is a plus.
Strong presentation, verbal and written skills are required.
Experience in project management, group facilitation and training are required.
Excellent leadership, team building and problem solving skills are required.
The Sr. Director, Corporate Business Continuity, is challenged to deal with complex business and technical operating environments and must understand how each business entities operates to be effective in integrating business continuity planning across the Company.
The senior director must be able to interpret business continuity strategies and guidelines with overall corporate strategies and business operations. The incumbent must exercise creativity in dealing with business unit management to integrate within the business unit and to establish business unit ownership of their business continuity plans.
The Sr. Director Corporate Business Continuity partners with business unit management to coordinate the development, implementation and maintenance of business continuity plans within the business unit.
The position provides consulting and training expertise for the business unit and advises them on the appropriate planning required to support business unit resumption and restoration strategies. The position partners with other MBUs and departments by providing expertise and support of business unit resumption and restoration strategies and requirements. The position provides ongoing support and training to business units to validate the plans developed can be executed as designed.
Comcast is an EOE/Veterans/Disabled/LGBT employer
Sr. Business Continuity Analyst
Ellie Mae (NYSE:ELLI) is a leading provider of innovative on-demand software solutions and services for the residential mortgage industry. Mortgage lenders of all sizes use Ellie Mae's Encompass® all-in-one mortgage management solution, Mavent Compliance Service, and AllRegs research, reference and education resources to improve compliance, loan quality and efficiency across the entire mortgage lifecycle.
Primary Responsibilities & Objectives
Reporting to Director – Business Continuity, assist with building the BC program, using industry best practices for business continuity, disaster recovery, and crisis management
Facilitates risk assessments to evaluate potential threats to business viability and associated risks, and reports to management
Creates and maintains business continuity plans
Develops and executes BC exercises, tabletops, plan walkthrough's
Coordinates and documents the DR exercises
Acts as a member of Crisis Management Team and assists with incident response by following the internal plans, policies, and procedures
Strives to understand business function/process recovery strategies and critical technology recovery solutions
Conducts business impact analyses to identify time-sensitive business units/processes; can understand analysis and results to create and deliver management reports to key stakeholders
Documents procedures, training materials, and policies, as assigned
Assists in preparation for audit events
Develops strategies for crisis and incident management
Works with other business groups during incidents
Can write professional BC/DR documentation, for audit purposes
Trains the corporate employees on best BC practices in accordance with the DRII, BCI, ISO22301, and FFIEC standards
Maintains the Alternate Work Area (AWA) strategy and coordinates tests with the business groups
Qualifications, Experience & Skills
Bachelors degree in Computer Science/Information Systems or a business field is a plus
Technology industry experience is a plus
BC-DR Certification is strongly desired (ABCP, CFCP, CBCP, MBCP, CBCI, AMBCI, SBCI, MBCI, and/or DRCE)
A minimum of three years of experience in a Business Continuity- and/or Disaster Recovery-related area
Must have excellent communication skills, both written and verbal; this will be assessed during the interview process
Demonstrated proficiency in following instructions, problem solving, proof reading, quality assurance, analytical skills, and MS Office (Visio, Word, Excel, Project)
Must be able to understand technology to write thorough documentation
Crisis Management experience required
Must be able to demonstrate knowledge in both disaster recovery and business continuity
Ellie Mae is an Equal Opportunity/ Affirmative Action Employer. Minorities, Females, Disabled and Veterans are encouraged to apply.
We do not accept resumes from headhunters, placement agencies, or other suppliers that have not signed a formal agreement with us.
Business Continuity And Enterprise Risk Manager
HCA, a Fortune 100 company with more than 200,000 employees, is one of the nation's leading providers of healthcare services, operating over 170 locally managed hospitals and over 100 freestanding surgery centers in 20 states and the United Kingdom. With its founding in 1968, HCA created a new model for hospital care in the United States, using combined resources to strengthen hospitals, deliver patient-focused care and improve the practice of medicine. HCA is a learning healthcare system that uses more than 27 million annual patient encounters to advance science, improve patient care and save lives. HCA has been named one of the world's most ethical companies for eight years in a row. At HCA, we are driven by a single goal: the care and improvement of human life.
Enterprise Business Continuity Planning (EBCP) is a resource to help prepare HCA to successfully protect patients, employees, communities and assets in the face of emergencies by providing management with tools and guidance necessary for risk assessment, contingency planning and disaster recovery. Our mission will be accomplished by coordinating efforts and improving communication enterprise wide, providing leadership support for the Enterprise Emergency Operations and Business Continuity Planning Council (Council), using technology to standardize and improve efficiency and monitoring and management reporting.
Oversees the development, implementation, testing, education and maintenance of the enterprise business continuity program (EBCP) by performing the following:
Serving as the subject matter expert for business continuity planning by demonstrating strong knowledge of the following:
Risk evaluation and controls
Business impact analysis
Business continuity strategy development
Emergency response and operations
Healthcare industry, particularly the risks as related to business continuity planning
Staying informed on Company-wide initiatives and effectively evaluating the impact of those initiatives on the Company's business continuity program.
Staying abreast of general business and economic developments and effectively evaluating the impact of those developments on the Company's business continuity program.
Staying informed on regulatory changes, monitoring the business continuity program as it relates to audit and regulatory compliance and developing a gap analysis and plan to address gaps.
Serving as the subject matter expert and business owner for AssuranceCM, the Company's enterprise wide externally web-hosted business continuity planning system by performing the following:
Understanding system capabilities and ensuring the system is used as efficiently as possible
Overseeing the development and maintenance of data dictionaries
Overseeing security access and ensuring appropriate access is set-up for all users, including the maintenance of the ISAM
Overseeing system reporting and understanding the capabilities and limitations
Overseeing, developing and implementing system efficiencies
Overseeing and resolving technical issues reported by the system's user groups
Maintaining a strong relationship with vendor representative and submitting product enhancement requests as necessary
Facilitating the development of standards and ensuring all business continuity plans are documented and meet those standards.
Overseeing, coordinating and assisting lines of business with the development, publication and maintenance of business continuity plans in AssuranceCM, including analyzing and inputting any information from Word, Excel, etc. into the system.
Interacting with business unit managers regarding business continuity plans and following up with plan owners regarding outdated plans or other anomalies noted in plans.
Working with department contacts to promote EBCP and ensure a high level of awareness regarding business continuity planning across the Company as well as appropriate preparedness of personnel during an event or a disaster.
Overseeing, developing and maintaining educational materials related to AssuranceCM and business continuity planning and providing these materials to lines of business to support planning efforts.
Assisting and supporting lines of business regarding the development and execution of emergency preparedness and business continuity planning exercises
Utilizing knowledge of lines of business, business continuity planning and AssuranceCM capabilities to develop and implement process improvements and efficiencies as related to EBCP.
Demonstrating strong knowledge of all technologies and vendors used to support EBCP and overseeing the integration between technologies to ensure efficiency (e.g. StormGeo, HCA Alert, HCA CodeReady, etc.).
Overseeing updates to various web sites including Share Point and company intranet sites.
Overseeing updates to various tracking spreadsheets and provides suggestions for process improvement regarding tracking key metrics related to EBCP.
Leading efforts related to other educational and administrative matters as requested (e.g. professional development programs, process improvement team initiatives and special projects).
Attending all Council meetings and reporting on the status of EBCP as requested.
Continually developing technical knowledge in emergency preparedness and business continuity planning.
Oversees the development of all staff members by performing the following:
Understanding and explaining to staff members the objectives of a project and each member's role in the project.
Providing guidance and mentorship to staff members including willingly addressing questions, contributing constructive on-the-job feedback and training, conducting formal performance evaluations at least annually, serving as a positive role model and assisting in designing and implementing individual career development plans.
Serves as the EBCP team lead when the Enterprise Emergency Operations Center is activated and provides assistance in staffing the center 24 hours per day for the duration of a significant business disruption and/or disaster.
Assists Director with other projects as requested.
Understanding of emergency operations, business continuity planning and disaster recovery assessment and planning or relevant experience (e.g. work in risk management, internal controls, etc.) (preferred)
Good communication skills (oral and written)
Good project management skills
Ability to work across department lines to accomplish EBCP goals and objectives
Ability to work independently and at a consistent pace
Ability to travel up to 25%
Proficient with Microsoft Office suite (Outlook, Excel, Word, PowerPoint, Visio, and Project)
3-6 years' experience
Manager, Business Continuity
Manager of Strategic Business Recovery
The Manager of Strategic Business Recovery (SBR) is responsible for developing, managing, and testing the Company's business continuity and crisis management programs. The manager will support all business plan activities necessary to enable the Organization to manage a crisis event as well as meet compliance requirements for BCP planning. The position's primary goals will be to Identify, document and test business needs to identify recovery strategies and gaps.
Lead the development of SBR planning and goals
Support the Director in aligning all SBR planning, initiatives and goals with Organizational goals and Infrastructure capabilities.
Identify and make recommendations for change and adaptation to meet the needs of the business.
Report to the SBR Steering Committee Meeting and define ongoing goals, objectives and initiatives.
Engage with business leadership to develop and maintain a corporate wide SBR program that addresses business recovery and crisis management
Train and engage plan executives, owners, and administrators to develop effective working relationships and documented BCP plans.
Drive awareness and communication to field leadership for crisis management plans.
Challenge plan executives and owners on identification of critical functions and needs.
Develop and execute the maintenance and testing programs for all business continuity & crisis management plans
Direct and supervise annual plan maintenance processes including plan updates, BIA refreshes, and critical plan validation audits.
Manage the plan activation exercises to confirm plan content and team engagement.
Identify and recommend enhanced plan maintenance strategies that remain flexible to organizational growth, change and resource capabilities.
Facilitate and support the execution of the plans during test exercises and at the time of a crisis event
Plan and facilitate departmental or company wide exercises to validate business continuity and crisis management.
Lead and facilitate execution of the plan and support plan navigation for the business at the time of an event.
Support Crisis Management Committee with critical components of the plan in order that they can make critical decisions.
Provide visibility and reporting to the Crisis Management Committee on the critical functions within the business plans.
Engage and align with Disaster Recovery partners
Participate and provide business alignment with Disaster Recovery strategies and testing
Partner on a common set of RTO's between business plans and IT systems, and the systems' tiering among DR prioritization
Ensure that DR validation is performed for key strategic 3rd party vendors, and plans align with business needs.
Maintain SBR Tools & Technology
Lead BC team management of key systems including RPX and Xmatters
Own and update business facing incident management & communication site
Management & Team Development
Manage direct reports, systems and projects to achieve unit goals in accordance with Company policies and practices.
Provide leadership by exhibiting influence and expertise, thus affecting the results of the operating area.
Create an effective work environment by developing a common vision, setting clear objectives, expecting teamwork, recognizing outstanding performance and maintaining open communications.
Develop team through coaching, providing performance feedback, providing effective performance assessments and establishing performance and development plans.
5+ years managing business continuity within an organization.
Strong verbal and written communication skills with senior leadership teams.
Self-starter with the ability to work with a great degree of autonomy.
Knowledge of business continuity software, including Recovery Planner (RPX) & Xmatters.
Knowledge of technology concepts, recovery practices, and processes.
Experience analyzing data through desktop tools including Excel & Tableau.
- CBCP, MBCP
Ability to work nights and weekends during a crisis event.
Ability to travel - 5%.
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