Converter Supervisor Job Description Sample
Account Manager - Converter & Technical Specialties
Account Manager – Converter & Technical Specialties
Location: Buffalo Grove, IL
Reports to: Business Development Manager – Converter Laminates
Account Manager – Converter & Technical Specialty role has a core focus in the food and healthcare markets through the converter channel and the overall industrial market. The role will leverage the lamination expertise and capabilities of the Americas by promoting specifications for the industrial market including those that service the converter customers that sell directly to the brand owners. These two identified markets demonstrate a significant growth area within Amcor and requires a self-motivated entrepreneur driven by end results.
Works closely with Business Development Manager in role realignment tasks and responsibilities to develop and execute a North America (NA) converter/industrial strategy
Role has no direct reports
Ability to travel at least 50-60% of the time
Gain knowledge and develop a NA converter/industrial strategy through the tools provided in the Amcor Growth Opportunity Program (AGOP) process
Develop account strategies for new and existing converter accounts
Identify account needs and key buying factors beyond purchasing
Assess account opportunities, account trends and define aspirations
Identify key decision makers and influencers beyond purchasing and craft relationship plan
Develop and maintain action plan for how accounts will achieve targets, identify specific actions to improve earnings
Through the AGOP process, work closely with R&D on new product launches, marketing to create unique value-propositions specific to Amcor's profit targets and sales growth in the focused markets
Responsible for market pulse movements and stay informed of competitive products, development and market dynamics affecting materials in this specific landscape
Support the identification of white spaces and growth segments, prioritization of the opportunities
Identify, monitor and communicate market and competitive trends
Gather and consolidate market intelligence on customers' current and future needs, working with sales, marketing and technical community and constant monitoring of latest industry and competitive products and programs
Market feasibility studies
Recommendations on where to play and required multi-segment innovations, inputs into Strategic Plan
Actionable insights for sales and marketing teams
Engage with current and the identified customer target base to execute the sales goal/ deliverables as defined in the results in the AGOP process
Meets growth targets and sales quotas in assigned sales channels
Develops the process roadmap/template to further develop and exploit markets after initial entry collaborative market entry with strategic accounts
Creates uniquely positioned value with customers that can be leveraged within the end use market space to grow Amcor's position
Liaison between marketing, R&D and business leadership on strategic market specific growth initiatives as the voice of customer within the target space
Collaborates with Plant General Managers and R&D to achieve Value Plus targets for identified products as move-the-dot initiatives on portfolio
Major challenges & complexities:
Delivering measurable sales results on predictable timelines (to budget and stretch targets)
Navigating complex sales within large target accounts at multiple levels
Potential for channel conflicts in some areas such as Medical
Remaining focused on in-scope opportunities
Research and Development
Outside suppliers and allied industry partners
Knowledge & Experience:
3+ years previous experience in package engineering principles and the optimization of packaging systems including primary, secondary and tertiary packaging
Understands packaging costing and calculations affecting the overall total cost of ownership for customer packaging solutions
Strong sales/customer service skill set and business development experience is required
Understanding of the flexible manufacturing environment
A strong understanding of the flexible packaging supply chain complexities
Strong Computer Aptitude and/or Skills including experience with SAP, ERP Systems and Microsoft Office Products (Microsoft Office, Outlook, Excel, Word and PowerPoint)
Strong technical skills specific to flexible packaging
Experience with projects involving new packaging materials, formats, and filling equipment
Education & Certifications:
- Bachelor's Degree in Business Administration, Operations Management or related field required
Excellent organizational skills
Sense of urgency, able to prioritize and manage schedule to meet deadlines
Capable to motivate cross-functional stakeholders both within customer businesses, Amcor and at allied suppliers (equipment vendors, other packaging component vendors for rigid, paper, corrugate) toward desirable packaging outcomes
Able to monetize the value of alternative laminates for customers in creating a unique value proposition that is compelling for various stake holders within customer accounts
Why work at Amcor?
We value safety, integrity, collaboration, accountability and results and out performance
Amcor is a growing company which means career opportunities both locally and internationally
The environment is better off because of our leadership and products
We offer world class benefits including annual bonus opportunities; including various retirement savings/voluntary pension plans (vary depending on country)
We value diversity. With sites in over 40 countries around the world, you have the unique opportunity to work and grow with a multi-cultural team
Amcor (ASX: AMC; www.amcor.com) is a global leader in developing and producing high-quality, responsible packaging for a variety of food, beverage, pharmaceutical, medical-device, home- and personal-care and other products. Amcor works with leading companies around the world to protect their products and the people who rely on them, differentiate brands, and improve supply chains, through a broad range of flexible packaging, containers, cartons, closures and services. The company's 35,000 people generate more than US$9billion in sales from operations that span 200-plus locations in more than 40 countries.
With 16 plants in the Americas operating in 6 countries, Amcor Flexibles Americas (AFA), a business group of Amcor, is a market leader and the world's largest supplier of flexible packaging. We deliver innovative packaging solutions and provide enhanced quality products for the medical, pharma, personal care, and food markets. Its award winning approach towards sustainability makes Amcor the preferred partner for customers looking for responsible packaging solutions. For more information visit www.amcor.com.
Equal Opportunity Employer/Minorities/Females/Disabled/Veterans/Sexual Orientation/Gender Identity
Amcor Flexibles - United States is an Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law.
If you would like more information about your EEO rights as an applicant under the law, please click on the links "EEO is the Law" Poster and "EEO is the Law" Poster Supplement. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the employment process, please call 847-362-9000 and let us know the nature of your request and your contact information.
We participate in E-Verify. For more information, please see the E-Verify Participation Poster and Right to Work Poster at the hiring location.
Pay Transparency Policy
Amcor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information.
Solution Engineer For Converter And Control SW
Division: Siemens Gamesa Renewable Energy
Business Unit: Technology
Requisition Number: 236093
Primary Location: United States-Florida-Orlando
Assignment Category: Full-time regular
Experience Level: Mid level
Education Required Level: Bachelor's Degree
Travel Required: 15%
About Siemens Gamesa Renewable Energy
With a worldwide installed capacity of 75 GW, Siemens Gamesa Renewable Energy has a presence in more than 90 countries and a team of 27,000 employees worldwide. Its end-to-end value chain presence encompasses onshore and offshores wind turbines design, manufacturing, installation as well as cutting-edge service solutions. The global headquarters and legal domicile of the company is located in Zamudio, Spain. The company is listed on the Spanish stock exchange.
Solution Owner for Converter and Control SW
Purpose of Position:
Siemens Gamesa Renewable Energy (SGRE) is a dominant player in the global wind turbine market and maintains its position by offering state-of-the-art products made possible by a team of exceptional employees. In Orlando, FL, SGRE has an R&D department dedicated to the development and maintenance of Onshore Geared Wind Turbine. Our Electricals team within the G2 Platform Technology Department is currently seeking highly talented and motivated candidates for an experienced Electrical Engineer position. The candidate will work together with a multi-disciplinary group of experts that will work cohesively to solve design, cost and technology challenges.
Primary responsibility for design, test, development and cost-out of wind turbine electrical systems.
Drive the development and evaluation of wind turbine systems as a technical expert for electrical systems including, but not limited to, the areas of Power Unit, Converters and turbine control Software.
Drive technical solutions and reviews with design team and suppliers.
Lead design and product update efforts ensuring all product development process (PDP) deliverables are met.
Responsible for design solutions and root cause analysis.
Generate cost-out measures and ensure implementation.
Create and analyze technical reports necessary to document the steps of the design process.
Ensure time to market and quality in the deliveries to our projects.
Responsible for continued development of the design process, design guidelines and design rules.
Responsible for collaborating with suppliers as well as regional and global teams to ensure designs are corrected or developments are carried out to resolve design issues.
Ensure best practices and lessons learned are shared across platforms to facilitate knowledge sharing and encourage collaboration.
BS degree in relevant engineering field from an accredited college or university.
5+ years of relevant engineering experience or equivalent combination of education and experience.
Strong analytical skills and theoretical background in electrical systems.
Strong experience with static converters and their applications in wind generation
Strong experience in definition, interpretation and troubleshooting of Turbine Control functions
Excellent communication skills required.
Strong team player and familiar with working in large matrix organizations.
Knowledge and experience with Wind Power products and Siemens Gamesa Design methodology preferred.
Ability to travel 15%.
Principal Product Manager, Amazon Currency Converter
Are you an experienced Product Manager who wants to work on an innovative and growing $XB business with global reach? Do you want to lead challenging initiatives that will have a significant impact to Amazon's bottom line? The Amazon Currency Converter (ACC) business is looking for a Principal Product Manager with international/cross-border technology experience to tackle some of our business's largest challenges.
The overall ACC business provides a better payment experience for cross-border Buyers and Sellers worldwide and extends Amazon's reach beyond the borders of our existing marketplaces. ACC owns two services: Amazon Currency Converter for Sellers (ACCS) and Amazon Currency Converter for Buyers (ACCB). ACCS enables Sellers to sell in more marketplaces by making it easier to get paid in their local currency to their home bank account, thus increasing the number of Sellers and product selection on Amazon marketplaces. ACCB makes it easier for international Buyers to pay in their local currency, improving the international customer experience and increasing the number of customers shopping on Amazon sites. ACC generates free cash flow and directly impacts the Amazon Flywheel.
The ideal candidate will bring the following to the position: a) strong product and business management skills including the creation of product and business strategy; b) financial and economic analysis skills for the development of pricing and customer segmentation models; and c) ability to engage with internal and external partners to identify and pursue new business opportunities.
Furthermore, the ideal candidate will have successful personal attributes including creativity, leadership, and the ability to influence outcomes both internally and externally. This opportunity requires excellent problem-solving and communication skills. The ideal candidate is entrepreneurial, self-sufficient and results-oriented.
As a Principal Product Manager, your key responsibilities will be to grow and expand the business by:
Driving creative, scalable solutions to technical challenges facing both the ACCB and ACCS businesses, which will drive acceleration of ACC's business growth
Influencing the product lifecycle and developing/executing "think big" strategies to expand and extend the product offering.
Working with a broad set of stakeholders including a team of product/program managers and engineers to launch new capabilities, remove obstacles, onboard new partners and integrate with other businesses across Amazon.
Using data, conducting analysis, building models, conducting A/B testing, and delivering research results in support of pricing strategy, customer segmentation, financial forecasting, and identification of opportunities for future ACC expansion
Working cross-functionally with other Amazon business units to develop and execute technical solutions that align to team and cross-company goals.
We are AAM. We have the POWER to move the world.
At AAM, we're looking for associates who push boundaries and drive solutions for the future. Innovators. Thinkers. Dreamers. Doers. No matter the role or function, every associate is a piece of what makes AAM great.
We're growing and building #TeamAAM to be the best. Join us!
Complete Grede Fork Truck Training and hold a valid fork truck license.
Fill the converter ladle with the required amount of iron as specified by the Pressure Pour Operator.
Add the requested amount of silicon as specified by the Pressure Pour Operator.
Transport iron to the specified treatment area.
Monitor the treatment process to ensure good magnesium reaction.
Report any abnormalities during the treatment process to Melting and Molding Supervision.
Perform daily inspection of converter lift truck.
Complete the inspection check list and forward to supervisor.
Notify supervision immediately of any unsafe conditions found during inspection.
Maintain the converter ladle in good operating condition, i.e., chamber plate holes open and of proper size, magnesium hatch seal, door seal, nose hole, slag removal.
Assist in the maintaining of the holding furnace spout and receiver and slagging operation.
Maintain and control the holding furnace temperature.
Record and plot data, notify supervision of any out of specification conditions.
Maintain contact with melt deck and pouring station to ensure proper batch size, alloy additions, temperature, delay or special instructions.
Utilize delay time constructively by doing housekeeping or other area improvement activities.
Participate in area continuous improvement efforts including Employee Involvement activities.
Personal attendance record should remain in compliance with company guidelines.
About American Axle & Manufacturing
For over 20 years, customers around the world have entrusted AAM to design, engineer, validate and manufacture driveline, metal forming, powertrain, and casting technologies for automotive, commercial and industrial markets. Today, we are a premier global Tier 1 automotive supplier with broad capabilities across multiple product lines to deliver efficient, powerful and innovative solutions for our customers. We've earned the trust of our suppliers and our customers through our steadfast commitments to quality, operational excellence and technology leadership.
AAM delivers power. We deliver power literally through vehicle components, systems and innovation, but we also deliver power in ways unseen.
We power our associates, their families, and the communities in which we operate. Our global team of over 25,000 associates has a clear vision of where AAM is going and how we are going to get there. After all, they are the reason we are a leader in the automotive industry.
We are powering the future. We are AAM. Move with us, and join #TeamAAM.
AAM will not discriminate against any Associate or applicant for employment because of age, race, color, gender, religion, weight, height, marital status, sexual orientation, genetic history or information, gender identity or expression, disability, protected veteran status, national origin, or other characteristic protected by law. AAM will take affirmative action to ensure that applicants are employed, and that Associates are treated equally during employment, without regard to their age, race, color, gender, religion, weight, height, marital status, sexual orientation, genetic history or information, gender identity or expression, disability, protected veteran status, national origin, or other characteristic protected by law.
For the Disabled Job Seeker: We offer reasonable accommodations for qualified disabled individuals who are applicants for employment. To request assistance or accommodations, please e-mail email@example.com . AAM is an equal opportunity/affirmative action employer.
RN Supervisor Of Medical Management
Irving, TX (greater Dallas- Ft Worth area)
Full Time, Benefits Available, expected to convert to a Permanent / Direct Hire position after 7 months!
- RN Supervisor of Medical Management is to promote the quality and cost effectiveness of prior authorization requests as well as concurrent and retrospective review functions.
- This person is responsible for management and oversight of daily managerial operations pertaining to utilization management; including but not limited to training, development of process and quality review programs.
- The Manager assists with daily management of staff, auditing functions, and assuring that all staff provides a level of customer service that meets or exceeds the organization’s expectations.
- Understand, promote and audit the principles of Utilization Management to facilitate the right care at the right time in the right setting.
- Communicate effectively and interact with the medical directors, hospitalists, provider offices, staff and health plans daily or as indicated regarding UM and referral authorization issues.
- Verify that the following processes are communicated to the Utilization Management Staff and are being followed by conducting monthly audits of the staff’s production:
- Member benefits are being checked, and denial process is clear
- Process for collecting data for deferred referrals as well as urgent/stat referrals
- Staff is compliant with turnaround times for all statuses
Supervisor of Medical Management Background:
- Valid, unrestricted state Registered Nurse (R.N.) license
- Bachelor of Science in Nursing (B.S.N.) preferred
- Certification in Case, Utilization, or Quality Management, such as CCM, CPUM/CPUR/CPHM, or CPHQ, is preferred.
- 5+ years of acute care clinical nursing experience.
- 3+ years of Utilization Management / Utilization Review / Care Coordination experience, including at least 1 year experience at a health plan or other managed care organization (HMO/TPA/IPA/etc).
- Minimum 3 years of Case Management or Utilization Review supervisory or managerial experience, including oversight of clinical staff.
- Extensive knowledge of Medicare, Medicaid and similar state health programs, their regulatory guidelines, benefit management and coverage determination, reconsideration, and appeal processes.
- Experience in training / teaching staffs to meet operational requirements and goals.
- Strong oral and written communication skills; ability to interact with all levels of internal and external contacts.
Information Technology Production Services Supervisor
Job Posting Title Information Technology Production Services Supervisor Location Los Rios Community College District (District Office) Department Location Information Technology Posting Number C00813P The Institution
The Los Rios Community College District is the second largest, two-year public college district in California, serving approximately 75,000 students in the greater Sacramento region. The district's 2,400 square mile service area includes Sacramento and El Dorado counties and parts of Yolo, Placer, and Solano counties and is comprised of four uniquely diverse colleges – American River, Cosumnes River, Folsom Lake and Sacramento City colleges. In addition to each college's main campus, the district offers educational centers in Placerville, Davis, West Sacramento, Elk Grove, Natomas and Rancho Cordova.
The Los Rios district office is centrally located in the heart of the Sacramento valley. The growing Capital Region has strong communities and emergent arts and dining scenes, and is nearby some of the most celebrated tourist destinations in the country – Lake Tahoe, Napa Valley and San Francisco. The Sacramento area is a great place to live and work!
The district has approximately 4,000 employees through our four colleges and district office in dozens of different departments that support students at our four colleges and provide welcoming, inclusive, and equitable environments for Los Rios students, employees and our community partners. Each and every district and college department strives for the highest quality in all programs, services, and activities, and is focused on improving educational outcomes for the students we serve.
Our colleges offer equity-minded, academically rigorous, student success centered education. Our objective is to help our students successfully achieve their academic goals, whether they want to transfer to a four-year college or university, earn an associates degree, or obtain one of more than 100 certificates in high demand career fields.
Under the direction of the assigned administrator, supervise, coordinate and perform the activities and functions associated with the design, configuration, administration and support of District-wide applications, systems and databases. [For a detailed job description for this LRSA Los Rios Supervisors Association posting Job Descriptions click here].
● Supervises, coordinate, and perform the activities and functions associated with the design, configuration, administration, and support of District-wide applications, systems, and databases.
● Trains, supervise, and evaluate assigned employees.
● Participates in interviewing and selecting new employees.
● Ensures accountability and adherence to applicable laws, regulations, policies, and procedures.
● Assures compliance with District policies and principles of good Information Technology (IT) practices.
● Prepares, monitors, and maintains budgets and expenditures for assigned functions and activities in accordance with District policies.
● Performs related duties as assigned.
● Administers and provides oversight for all or most district-wide servers, databases, and application software for the most critical business functions and the largest user communities.
● Performs district-wide capacity planning for all or most district-wide servers, databases, and critical application software.
● Consults with (IT) management to ensure adequate capacity, performance, and security for all or most district-wide servers, databases, and critical application software.
● Recommends and implements Service Level Agreements (SLAs) to define agreement between IT and business units or customers for the most critical business application software areas.
● Maintains knowledge of components outside of direct responsibilities and work with other IT units (application and infrastructure) to design and maintain overall security of systems and data.
● Designs and implements Disaster Recovery and Business Continuity plans for the most critical, district-wide business functions, consistent with IT Management and IT User community requirements.
● Manages the analysis, applications, and migration of patches and upgrades to the ERM (Enterprise Resource Management – PeopleSoft) both in test and production.
● Manages the analysis, integration, enhancement, and support of the District-wide LMS (Learning Management System – Canvas).
● Performs project management for major server, database and application software enhancements and upgrades of the most critical business systems.
● Complex integration, involving large staffing across multiple technical layers and technical units, with significant user impact potential and risk avoidance.
● Monitors all ongoing projects of technical employees in the unit, to ensure consistency with technical direction.
Organizational Support and Leadership
● Provides administrative and technical leadership to employees in Production Services and other IT employees.
● Establishes unit goals according to guidelines.
● Leads the planning, design, and implementation of system architectures for broad, overlapping areas of technology.
● Recommends and justifies relevant IT procedures & policies.
● Acts as a focal point for requests, problems, and issues affecting the unit.
● Ensures timely and accurate problem solving, enhancement, testing, change management, and client relations.
● Prepares internal and external documents and IT activity reports.
● Analyzes and justifies changes and improvements in systems architecture (server, database, and software) to Information Technology Management for the most critical systems and largest, district-wide applications.
● Leads long-range planning and budgeting for the most critical Information Technology systems (server, database and application software) and other related areas.
Work Year 12 month Work Schedule
8:00 a.m. – 5:00 p.m., Monday – Friday
Total Hrs per Week/Day 40 hours per week Special Requirements Minimum Qualifications
EXPERIENCE: Two years of experience in a lead or supervisory position in any field. Four years of increasingly responsible experience in application software analysis, design, programming, testing, implementation, and customer relations (the required lead/supervisory experience may also be used to meet this requirement).
EDUCATION: Bachelor's degree from an accredited institution in MIS, Computer Science, Business, or a related field.
Have an equity-minded focus, responsiveness, and sensitivity to and understanding of the diverse academic, socioeconomic, cultural, disability, gender identity, sexual orientation, and ethnic backgrounds of community college students, including those with physical or learning disabilities as it relates to differences in learning styles; and successfully foster and support an inclusive educational and employment environment.
(Experience Requirement: One year of experience is equal to 12 months of experience at a maximum of 40 hours per week. Applicable part-time experience will be converted to the full-time equivalent for purposes of meeting the experience requirement. Education Requirement: 15 units are equal to six months of education; 30 units are equal to one year of education.)
1.A completed Los Rios Community College District Classified Application (required).
3.Unofficial transcripts of college/university work (required).
4.Two (2) letters of recommendation (recommended).
5.Letter of Interest (recommended).
Do not submit additional materials that are not requested.
NOTE: Applications submitted without all required documents, listed above, will be disqualified. Applicants indicating "see resume" on the online application will be disqualified.
Also, Individuals who have completed college or university course work at an institution in a country other than the United States must obtain a complete evaluation of foreign transcripts, degrees and other relevant documents. A foreign transcript evaluation is required any time foreign course work is used to meet minimum qualifications and/or salary placement even if the foreign transcript has been accepted by a college or university in the United States.
Foreign transcript evaluations are ONLY accepted from AICE (Association of International Credential Evaluations, Inc.) or NACES (The National Association of Credential Evaluation Services) agencies or evaluators. Foreign Degree Transcript Evaluations click here
Within 60 days of the time of hire, employees are required to submit official transcripts, if required in the minimum qualification for the position.
Graduate advising documents and grade reports will not be accepted as official transcripts.
It is the responsibility of Los Rios Community College District employees to also provide official transcripts, if required in the minimum qualification for the position.
After hours inquiries should be emailed to firstname.lastname@example.org. Submission of applications are by 11:59 p.m., of the posting closing date.
Physical Demands Salary $8,802.77 per month (Exempt) Additional Salary Information No additional salary information to note
Sales And Service Supervisor
Position Type: Full Time
Job Type: Non Exempt
State::CA City:Santa Monica
AvalonBay is proud to be named one of Glassdoor's Best Places to Work in 2019.
Creating a better way to liveis the purpose that binds AvalonBay associates. At AvalonBay, every day you can make a difference in someone's life. We take that purpose seriously and expect you will as well. From helping to maintain the physical condition of the community to providing great service throughout a resident's stay to supporting your fellow associates, your positive, professional and consistent personal interactions make AvalonBay a great place to work. Our purpose and our core values - A Commitment to Integrity, A Spirit of Caring, and A Focus on Continuous Improvement - set us apart.
So if you're looking for a rewarding career opportunity with the top property management organization in the country, we'd like to hear from you! We are looking for the right candidate to join our property operations team as Sales and Service Supervisor.
The Sales and Service Supervisor is responsible for assisting the Community Manager to maintain and execute an effective sales and marketing strategy, ensuring consistent and positive customer experiences, and helping to coach and train leasing consultants to achieve community goals.
Additional responsibilities include but are not limited to:
Assist in determining community sales goals and help motivate and coach leasing consultants to achieve those goals.
Lease apartment homes; manage and convert prospect leads into leases and follow-up with prospects.
Professionally present and educate residents and prospective residents on layout, amenities, design and features of the community and brand as well as the surrounding area/neighborhood; conduct tours as needed.
Address and resolve customer service concerns in a timely and professional manner; ensure a level of service that results in high customer loyalty and satisfaction.
Assist in the development, implementation and/or monitoring of programs to maximize revenue, control expenses, and improve customer satisfaction within the community.
Support residents during the move-in process; assist with lease renewals, move-out processing and resident transfers.
Call or visit competitive market communities to update market survey and keep apprised of changing market conditions on a monthly basis.
Oversee the delivery of various resident-oriented services (e.g. package pick-up/delivery, community newsletter, parking passes, guest parking passes).
Plan and execute resident activities and events.
Follow all applicable AVB policies and procedures to ensure compliance with federal, state and local laws and regulations, particularly those related to fair housing.
Qualified candidates will have 1+ year of multi-family or related property management industry experience or equivalent experience in retail or hospitality. High school diploma or equivalency (GED) required. Bachelor's degree preferred.
AvalonBay will consider for employment qualified applicants with criminal histories in a manner consistent with requirements under the law.
AvalonBay is an Equal Opportunity Employer.
Job ID 21598
Supervisor – Customer Care ","Value":" Supervisor – Customer Care
The Supervisor-Customer Care is responsible for managing a cross-functional team of customer care team members, and related customer care processes, to provide customers (internal and external) and partners with certainty and confidence through proactive and professional service, making it as easy as possible for customers to buy and use our products. This position is responsible for driving Badger Meter’s position as a world-class provider of service and support, with success measured by Net Promoter and Customer Effort Scores. The Supervisor-Customer Care will lead a performance-driven market-based team of customer service, technical support and inside sales professionals, ensuring daily measurement and communication of contact responsiveness, order entry accuracy and speed, customer effort and contact need resolution.
This position is responsible for the supervision of these activities, providing ongoing monitoring and coaching of work performance of their team. Formally responsible for the performance of their application-based team as well as the performance of the customer care organization as a whole. Supervisory Duties – 70% Direct the daily operations of the department: plan, prioritize and delegate work tasks to ensure proper functioning of the department, works with Customer Care Manager to redeploy staff/priority adjustments as needed Oversee the continuous improvement and achievement of department KPIs and S.M.A.R.T. goals which define service levels and standards (e.g. performance management system) Identify and address staff training and coaching needs (e.g. product cross-training, systems and communication, customer care skills), implementing and maintaining a supervisor-led ongoing monitoring, coaching and training program, ID and secure subject matter experts as needed Review and resolve customer complaints, mentoring supervisors and staff to understand changing/unique customer needs and problem solve Analyze relevant data to determine service outputs, monitoring the accuracy of reporting and data base information Participate in service improvement projects and initiatives, including providing guidance on the systems and processes developed at Badger Meter that directly affect customer and partners Develop an understanding of the needs of customer and supplier departments within Badger Meter, developing strong and successful working relationships with peers Individual Contribution - 30% Provides some level of daily work output (e.g. responding to customer inquiries, order entry) Equal opportunity employer.
This company considers candidates regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status. Applicants can learn more about their rights regarding equal opportunity in employment by viewing the federal "EEO is the Law" poster and the “EEO is the Law” poster supplement at http://www.dol.gov/ofccp/regs/compliance/posters/ofccpost.htm
Maintenance Supervisor III (Lead Operations Ranger)
Under the direction of the Assistant Park Superintendent, this position in responsible for Lead Maintenance Specialist duties at Martin Dies Jr. State Park. Serves as the team leader for the field maintenance specialist staff by giving guidance, providing leadership, submitting work plans, scheduling work load and assisting with the maintenance and repairs of facilities, grounds, and equipment. Responsible for financial management functions with regard to maintenance and repair budgets and purchasing. Serves as the Additional Duties Safety Officer (ADSO) for visitor and staff safety programs. Provides customer service and public relations functions. Assists with the planning and implementation of natural and cultural resource management programs. Works under minimal supervision, with extensive latitude for the use of initiative and independent judgment. Performs additional duties as assigned. Complies with all Agency, Division and Branch rules, regulations and procedures.
JOB POSTING: 19-00311
- Graduation from High School or GED.
Four years facility, equipment or grounds maintenance experience;
Two years experience as a supervisor or team leader, which may include oversight of paid staff, volunteer, or alternative workforce.
NOTE: Experience may have occurred concurrently.
- Must possess a valid class "A" Texas Commercial driver's license OR must possess or be able to obtain, within 30 days of employment, a valid class "C" Texas driver's license and convert to a class "A" Commercial driver's license within 6 months of employment.
NOTE: Retention of position contingent upon obtaining and maintaining required licenses and compliance with State and Federal regulations including the Department of Transportation (DOT) required drug and alcohol testing.
Five years general maintenance experience in repairing buildings, equipment, plumbing, or electrical systems; or grounds maintenance experience such as operating lawn mowers, tractors, trucks, power or hand tools;
Experience working with the public in a park setting;
Experience as a supervisor or team leader.
Knowledge, Skills and Abilities
Knowledge of basic plumbing, carpentry, electrical, masonry, janitorial and mechanical maintenance and repair tasks;
Knowledge of First Aid, CPR and emergency procedures;
Knowledge of park operations and maintenance practices;
Knowledge of facility, equipment and ground maintenance;
Knowledge of general custodial duties;
Knowledge of basic mathematics;
Knowledge of basic leadership principles;
Knowledge of the fundamentals of natural and cultural resource management and protection;
Skill in using MS Word, Excel and Outlook;
Skill in effective verbal and written communication;
Skill in using standard office equipment;
Skill in using hand and power tools, mowers, trimmers, chain saws, tractors, vehicles, generators and other mechanical equipment;
Skill in initiating, monitoring and completing minor repair projects or construction projects;
Skill in meeting deadlines;
Skill in providing quality customer service in a courteous and professional manner;
Skill in training others;
Skill in making independent, sound and timely decisions;
Skill in planning, assigning and/or supervising the work of others;
Ability to train, supervise, and lead park personnel, volunteers and community service workers in the execution of a planned operational and maintenance programs of a large park;
Ability to trouble-shoot maintenance problems and effect solutions;
Ability to accurately handle cash and account for revenue collected;
Ability to complete various daily, weekly and monthly reports;
Ability to work independently with little or no supervision;
Ability to work as a member of a team;
Ability to function as the park Additional Duty Safety Officer (ADSO) and offer safety training to staff, volunteer and offender work force;
Ability to uniformly and consistently interpret and enforce rules and regulations and State and Federal laws;
Ability to understand and complete purchasing procedures in compliance with TPWD guidelines and directives;
Ability to maintain flexibility and work with frequent interruptions and multiple changing priorities;
Ability to perform manual labor including, lifting supplies and materials up to 50 lbs.;
Ability to conduct work activities in accordance with TPWD safety program.
Required to work in a public park with overnight camping and day use;
Required to work 40 hours per week, includes various schedules with hours other than 8:00 a.m. to 5:00 p.m. and days off other than Saturdays, Sundays, and holidays;
Required to perform work outdoors, occasionally in adverse weather conditions;
Required to perform manual labor including, lifting supplies and materials up to 50 lbs.;
Required to operate a State vehicle;
Required to travel 10% with possible overnight stays;
Required to pass drug screening prior to employment;
Required to pass a previous employment drug testing history verification for all CDL positions held within the past two years;
Subject to random, post-accident and reasonable cause testing for the duration of employment;
Must conform to TPWD dress and grooming standards, work rules and safety procedures;
Non-smoking environment in State buildings and vehicles.
In order to be considered for this position, the following information is required:
Submittal of a completed online application;
Work history experience MUST be completed in the online application;
A scanned copy of official college transcript(s) issued from the registrar must be attached to the online application (if applicable).
Applicants claiming Veteran's Preference will be required to submit a DD214 or other supporting documentation if selected for an interview.
NOTE: Resume and professional references may be attached to the online application, but not in place of the completed application. A skills test may be conducted at time of interview.
Army 12, 14, 18, 35, 51, 91, 94
Navy Aviation Ground Support, Construction, General Seamanship, Ship Maintenance, Restricted Line (Engineering Duty), Staff Corps, Limited Duty (Survace, Submarine, Aviation), Chief Warrant Officer (Surface, Submarine, Aviation, Staff Corps)
Coast Guard 100, 210, BM, DC
Marine Corps 04, 06, 11, 13, 21, 28, 35, 59, 60, 63
Air Force 2R
Johns Manville is currently seeking qualified applicants for the position of Production Shift Supervisor. This position is located at our manufacturing facility in Etowah, TN.
The Etowah, TN plant houses two major furnaces and two glass mat lines. Molten glass is produced on both furnaces and converted to a continuous filament fiber. The fiber is chopped to a prescribed length and then used in various processes in the building industry.
Ideal candidate will have a commitment to safe work practices, proven problem-solving skills and ability to lead supervised employees.
Support all aspects of a safe work environment including continuously monitoring safety processes and compliance
Identify and develop project justification as required
Direct the daily work of approximately 30 assigned hourly employees. Share knowledge and business experience with operations management team.
Supervise and make decisions regarding hourly employee performance using performance management principles including hiring, discipline and terminations as required.
Identify and execute method to track performance metrics and improve production levels of employees.
Work within environmental guidelines and maintain compliance; including reporting issues, identifying root causes, implementing corrective actions and verifying effectiveness.
Previous involvement in safety procedures / programs and a demonstrated commitment to safety
High School degree
Minimum of 3 -- 5 years prior Operations Supervisor / Management experience
Ability to work shift schedule (12-hour shifts)
Good written and verbal communication skills
Ability to manage multiple tasks at once
Demonstrated leadership skills
Ability to work well with a diversified workforce at all levels of the business
Ability to proactively seek to resolve problems and take initiative to get the job done
Demonstrated ability to direct, delegate and develop employees
Proven experience in mentoring and guiding others
Additional Consideration Given to Those With:
- Industry related experience
We are proud to be an Equal Opportunity employer. We maintain a drug-free workplace and perform pre-employment substance abuse testing.
JM has a long history of sustainable efforts and strives to continually improve our sustainability practices through a focus on innovation, productivity and leadership that ensures we meet the needs of current stakeholders without sacrificing the needs of future generations. For additional information please read our Sustainability Report.
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