Correspondence Clerk Job Description Sample
Correspondence Clerk (Internal Position)
Correspondence Clerk (Internal Position) Facility: St Charles Hospital Location: Port Jefferson, NY Department: Health Information Management Category: Administrative / Business Support Schedule: Full Time Shift: Day shift Hours: 8:30AM-4:30AM ReqNum: 6016509 Internal Position High School Diploma or G.E.D. required. Responsibilities include all phases of release of patient information which includes retrieval of files/reports, maintenance of files, coordination of off-site reviews and release of information. Good organizational & interpersonal skills as well as a pleasant telephone manner is necessary. This position will be located at St. Charles Hospital in Port Jefferson, NY and will be relocated to Melville, NY sometime during 2019.
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This position is responsible for responding to all written correspondence within approved timeliness, productivity and accuracy standards.
Communicate via written correspondence and email to resolve inquiries
Research and evaluate forgeries on loans and cash surrenders
Produce legal duplicate policies for attorneys
Review loans and payment histories and relay information to customer
Prepare files for scanning
Accurately handle special projects as assigned
High school diploma or equivalent.
1-3 years general work experience.
Good typing skills and knowledge of Word, Access, and mainframe applications
Ability to develop knowledge of policy forms and plans
Our employees enjoy great benefits:
Qualify for your choice of health and dental plans within your first month.
Save for your future with robust 401(k) match, Health Spending Accounts and various retirement plans.
Learn and Grow with our Tuition Assistance Program, paid certifications and continuing education programs.
Contribute to your community through United Way and volunteer programs.
Balance your life with generous paid time off and business casual dress.
Protect what you love with discounts on home and auto insurance products.
Get employee discounts for shopping, dining and travel through Kemper Perks.
Kemper at a glance
With $11 billion in assets, Kemper is one of the nation's leading insurers. The Kemper family of companies specializes in auto, home, life, health and valuables insurance products for individuals, families and businesses.
Kemper's underwriting companies* are rated A- (Excellent) and Infinity Property & Casualty is rated A (Excellent) by A.M. Best Company, the leading insurance industry rating authority. Kemper companies service seven million policies and rank among the top 25 personal lines property and casualty writers and the 2016 Ward's 50 Top Performers list of life insurance companies.
- Alliance United Insurance Company is not rated.
We value diversity and strive to be an employer of choice. An Equal Opportunity Employer, M/F/D/V
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Sr Business Systems Analyst - Enterprise Correspondence
Enterprise Correspondence is responsible for providing analysis and second-tier support for the business areas assigned to them. The position involves, but is not limited to, the analysis, design and estimation of medium to large-scale projects, product support, and coordination with team members on project development. This position involves moderate coordination with other departments, business partners, and outside vendors in order to provide customer support.
Gather customer requirements to provide innovative solutions and recommend system, product and process enhancements
Prepare documentation and specifications for system improvements, maintaining correspondence guideline consistencies amongst all documents and departments. Design and create production reports
Work closely with internal business units to design final correspondence versions, meeting both business and legal requirements
Partner with internal departments to ensure tasks are defined and documented with timely deliverables
Communicate with managers, internal business partners and external print vendor(s) regarding project status and production performance. Provide direction to and mentor entry-level analysts
Work closely with external print vendor(s) to facilitate project completion and support production file processing workflow
Provide applications support for administration set-up/configuration and issue resolution
Coordinate business software implementation/interfaces amongst program development teams. Communicate business rules and process interpretation/documentation
Perform project planning, coordination and management on multiple projects
Interface with software vendor in support of business application software upgrades and/or releases
Advanced knowledge of business processes for supported business groups
Advanced knowledge of information technology systems, infrastructure and operations
Advanced working knowledge of information systems and operations systems for supported business groups
Knowledge of business processes for supported business groups
Knowledge of GM Financials core business functions, policies and procedures
Knowledge of information technology systems, infrastructure and operations
Ability to analyze data using Excel for reporting and data mining purposes
Ability to interact with staff at all levels
Ability to meet expected delivery dates and the tasks necessary to achieve objectives
Ability to work directly with senior level management
Computer skills and conversance in information technology issues
Excellent writing and speaking skills
Must be a self-starter and able to manage the investigations function with minimal supervision
Strong in the use of Microsoft Office software
Strong people skills
Writing and speaking skills
- Bachelor's Degree in computer studies; high school degree plus equivalent experience preferred
- 3-5 Years support experience in an IT environment and respective business area in analyzing and implementing applications systemsr
Occasional overtime or split shifts may be required.
Subject to stressful situations.
some travel required.
normal office environment.
Fast-paced office environment.
Strong focus on providing quality service to internal and external customers.
Work additional hours based on production demands requiring mandatory overtime.
Flexible schedule with possibility of working long hours.
Subject to daily service level requirements.
Limited travel may be required to support business needs.
Shareholder Correspondence Research And Support Associate
The associate completes all client, shareholder, and co-worker initiated correspondence research items. This includes identifying the root cause that prompted the creation of each correspondence research item and reporting on the solution to each case. Additionally, the representative will need to fully understand all operational processes that directly impact the shareholder experience. Correspondence research items will be resolved by updating notes in Broadridge's internal system and by sending correspondence directly to the shareholder or initiating a call back through Broadridge's call center, as requested. Shareholder correspondence includes answering shareholder inquires made in writing or via email. Other functions supported by the team include account maintenance updates, drafting responses for escalated shareholder inquires on behalf of the management team and form letters informing the shareholder of additional information needed to complete certain requests.
The correspondence researcher will need to perform daily job duties and requirements within specified guidelines set forth by the supervisor and management teams, as well as the company and the rules, regulations, and guidelines of SEC (Securities and Exchange Commission), and STA (Securities Transfer Association).
Common research items will include:
Transfer reject processing
Transfer status follow-up
Lost certificate applications
Corporate Actions follow-up
Replacement check inquiries
Updating 1099s, W8s, and W9s
Additional responsibilities include:
Completes all client, shareholder, and co-worker initiated correspondence research
items, including identifying the root cause that prompted the creation of each
correspondence research item and reporting on the solution to each case.
Performs account maintenance updates when necessary.
Drafts response form letters informing the shareholder of additional information
needed to complete certain requests.
Drafts free-hand responses to inquiries or possible escalations.
Makes recommendations for form and process improvements.
Respect for client privacy, accuracy, speed, and dependability.
Be detail oriented
Have good writing skills (and be willing to submit a sample);
Be able to think critically and interpret requests received from co-workers, clients, and shareholders;
Have typing skills and experience with Microsoft Word, Excel, Outlook, and Internet Explorer;
Have time management and data entry skills;
The ability to work with multiple persons or groups to achieve a common and satisfactory response to a shareholder inquiry
The associate must be flexible to travel to different Broadridge locations via car, train, or plane if needed. This position is primarily based in Edgewood, NY; travel between locations is necessary on occasion.
Broadridge, a global fintech leader with over $4 billion in revenue, provides communications, technology, data, and analytics. We help drive business transformation for our clients with solutions for enriching client engagement, navigating risk, optimizing efficiency, and generating revenue growth.
Broadridge employs over 10,000 full-time associates globally with a significant presence in North America, Europe, and Asia. Please visit our website at www.broadridge.com to learn more.
Broadridge is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability status, or any other status protected by law. Click here to view the "EEO is the Law" poster.
"Our Associates Matter.
Everyone Benefits from Diversity & Inclusion.
Diverse & Inclusive Teams Drive Growth."
Correspondence Appeals Coordinator
Optimal Solutions & Technologies (OST, Inc.) is focused on excellence. We specialize in providing Management Consulting, Information Technology, and Research Development and Engineering services. OST is one of an elite set of companies worldwide to be externally appraised CMMI Level 5.
The fundamental distinction of the OST team is its business knowledge in both the public and private sectors. We serve the aerospace & transportation, association & nonprofit, defense, education, energy, financial, healthcare, and technology & telecommunications industries. OST is successful because we listen to our clients, we learn from our clients, and we know our clients.
Description of specific Duties in a typical workday for this position:
Tracks and coordinates National Flood Insurance Program (NFIP) correspondence inquiries.
Produces interim/acknowledgement responses to designated inquiries.
Requests case files and follow-up materials from insurance carriers.
Organizes and distributes case files received from insurance carriers by means including secure File Transfer Protocol.
Locates and enters case information in SharePoint database.
Coordinates with FEMA administrative personnel on SharePoint data entries and uploads.
Pursues FEMA-established training in the NFIP.
May be asked or required to work extended hours during volume surge.
May be able, or required, to telework providing adequate connectivity for a company and/or FEMA laptop.
May have the opportunity, if desired, to work in the field following a major flood event.
Demonstrated ability to write clearly and rapidly, and efficiently use templates.
Strong grammar, punctuation, spelling, style, and formatting skills.
Strong computer skills, including fluency with the Microsoft Office suite.
Positive, friendly customer service manner with FEMA and insurance company staff.
Nice to Have:
Bachelor Degree preferred or equivalent experience
National Flood Insurance Program (NFIP) background and experience
Experience with SharePoint, SharePoint forms and lists
Experience with Microsoft SharePoint, Adobe Acrobat Pro.
Experience and comfort with number-based reporting and basic analysis
This is a full time position paying a base salary, full benefits, and has possible bonus potential based on merit and performance. To be considered for this position, please apply online with a cover letter and MS Word resume.
OST is an equal opportunity employer. Applicants are considered for positions without regard to race, religion, gender, native origin, age, disability, or any other category protected by applicable federal, state, or local laws.
This position is located in the Federal Motor Carrier Safety Administration's (FMCSA) Executive Secretariat in the Office of Governmental Affairs. The Correspondence Assistant reports directly to the supervisor of the Executive Secretariat.
Learn more about this agency
As a Correspondence Assistant, you will:
Perform content and editorial review of correspondence and other documents for the approval/signature of FMCSA senior management.
Analyze incoming and outgoing correspondence to eliminate duplicate and conflicting responses.
Follow current government guidelines on writing styles and format and adheres to policies established by the supervisor of the Executive Secretariat.
Analyze incoming correspondence and determine the appropriate type of response and signature level.
Conduct searches to locate specific data and retrieve copies from the Correspondence Control Management System (CCMS).
The ideal candidate is proficient and performs most of the duties independently with knowledge tracking correspondence.
- Job family (Series)
0303 Miscellaneous Clerk And Assistant
HelpRequirements Conditions of Employment
You must meet specialized experience to qualify.
Submit application and resume online by 11:59 PM EST on the closing date.
Review Required Documents Section as documents are required by closing date
Announcement also advertised Merit Promotion: FMCSA.A-2018-0012.
This position is NOT telework eligible.
CONDITIONS OF EMPLOYMENT:
SELECTIVE SERVICE: Males born after 12/31/1959 must be registered for the Selective Service.
DEU REQUIREMENTS: Applicants selected under delegated examining procedures may be required to successfully complete a one-year probationary period (unless already completed).
Position is subject to background investigation.
To meet the minimum qualifications for this position, you must meet the specialized experience requirements.
For the GS-06, to qualify, you must have at least one year of specialized experience equal or equivalent to the following:
Experience proofreading, grammar, formatting and editing practices to prepare correspondence and other documents.
Experience tracking incoming and outgoing mail through a correspondence control management system.
You cannot qualify for the GS-06 on education, you must have experience.
Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community, student, social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience.
For additional information about applying to Federal positions, please click on the following link: https://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-policies/#url=e4
Students enrolled in a qualifying degree program can apply if the anticipated graduation date is within six months of closing date of the announcement. Graduation transcript must be received before start date.
Other applicants must meet all qualification requirements by the closing date of this announcement.
Molina Healthcare Services (HCS) works with members, providers and multidisciplinary team members to assess, facilitate, plan and coordinate an integrated delivery of care across the continuum, including behavioral health and long term care, for members with high need potential. HCS staff work to ensure that patients progress toward desired outcomes with quality care that is medically appropriate and cost-effective based on the severity of illness and the site of service.
Provides clerical, data entry and/or telephone support for the Utilization Management team.
Manages the workflow for responses to incoming authorization requests and correspondence from Molina members and providers, collaborating with team members to provide timely replies.
Generates, processes, tracks and stores authorization requests and correspondence related to Care Access and Monitoring approvals and denials and other integrated Molina programs including Behavioral Health and Long Term Care.
Enters member demographic data and provider information updates into appropriate systems.
Processes and monitors all denial letters through Molina denial database.Job Qualifications
HS Diploma or GED
Min. 1 year experience in an administrative support role in healthcare.
Required License, Certification, Association
3 years experience in an administrative support role in healthcare, Medical Assistant preferred.
Preferred License, Certification, Association
To all current Molina employees: If you are interested in applying for this position, please apply through the intranet job listing.
Molina Healthcare offers a competitive benefits and compensation package. Molina Healthcare is an Equal Opportunity Employer (EOE) M/F/D/V.
This position is responsible for researching and responding to customer inquiries in writing (and occasionally by phone) regarding their home loan accounts. The position addresses inquiries with high-quality responses to ensure timely resolution and to avoid further escalation.
The environment is fast paced and deadline-oriented. During busy periods, employees in this position may also be asked to provide support to the call center by answering inbound customer service calls.
The successful candidate will have excellent written and verbal communication skills, time management skills, and have the ability to multitask in order to meet deadlines. The candidate must be self-motivated, organized, and able to work independently.
Strong attention to detail and basic computer skills are required. Proficiency in Microsoft Word, some experience with Excel, and typing a minimum of 40 wpm is preferred. Candidates with either college experience or experience in writing, performing research, and/or mortgage servicing are preferred.
We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class.
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Total Loss Correspondence Processor
Plano 3 (31063), United States of America, Plano, Texas
At Capital One, we're building a leading information-based technology company. Still founder-led by Chairman and Chief Executive Officer Richard Fairbank, Capital One is on a mission to help our customers succeed by bringing ingenuity, simplicity, and humanity to banking. We measure our efforts by the success our customers enjoy and the advocacy they exhibit. We are succeeding because they are succeeding.
Guided by our shared values, we thrive in an environment where collaboration and openness are valued. We believe that innovation is powered by perspective and that teamwork and respect for each other lead to superior results. We elevate each other and obsess about doing the right thing. Our associates serve with humility and a deep respect for their responsibility in helping our customers achieve their goals and realize their dreams. Together, we are on a quest to change banking for good.
Total Loss Correspondence Processor
Capital One is seeking self-motivated individuals to join a fast growing company that encourages employees to become stakeholders starting on their first day. The Ops Sr. Rep will be responsible for viewing cardholder account information to report lost or stolen cards and fraudulent activity. The ideal candidate will flawlessly track and document our process to ensure a positive customer experience. This individual will need excellent organizational skills and the ability to manage multiple tasks with limited supervision. Capital One's culture provides an excellent work environment and many opportunities for professional growth. We encourage development by promoting our two main values of Excellence and Do the Right Thing!
Strong communication skills required to provide a world class experience for customers
Update Lost/Stolen reports and search for Merchant Credits
Identify trends and defects to develop process improvements
Escalate situations appropriately
Collaborate with supporting departments to execute daily processes and operations
Perform necessary and routine research to resolve problems in assigned area
Track production and quality statistics to meet departmental goals
Escalate situations appropriately to management
Collaborate with supporting departments to execute daily processes and operations
Provide a world class experience for customers
Perform clerical duties as required by the department
Excellent organizational skills, time management skills, and attention to detail is a must
Excellent Customer Service Skills
Ability to manage multiple tasks, appropriately prioritize work flow, and get the job done in an efficient manner
Exhibits professionalism with associates at all levels and external contacts
Person must be self motivated and demonstrate the ability to work under limited supervision
- High School Diploma, GED, Or Equivalent Certification or Military Experience
Proficiency in TSYS, MS Excel, ProphIT and Chordiant
Proficiency with AFS Image Vision Software
1 year of Operations Support experience
At this time, Capital One will not sponsor a new applicant for employment authorization for this position.
Correspondence Writer, President's Office
1.Review and respond to all inquiries or correspondence by obtaining and furnishing information. 2.Write and/or edit accurate and substantive letters to a variety of individuals and organizations for the president's signature. Edit draft letters from other offices. Ensure a reasonable flow of letters for designated signing dates. 3.Conduct thorough research and communicate regularly with Yale colleagues to maintain a complete understanding of the president's relationship with those to whom he is corresponding. 4.Manage, triage and as appropriate respond to the president's office email proactively and in a timely fashion. 5.Ensure that all letters and emails meet the highest standards of quality in content, style and accuracy. 6.Work closely with the Office of Development to ensure letters to donors are meaningful, personalized and accurate. 7.Handle confidential and sensitive communications, information and files related to the Office of the President. 8.Serve as a contact between the Office of the President and other offices and staff and faculty and external contacts. 9.Build and maintain productive working relationships with staff, faculty and administrators throughout the University
Required Education and Experience
Bachelor's degree and 4 years related experience or an equivalent combination of education and experience.
Background Check Requirements
All candidates for employment will be subject to pre-employment background screening for this position, which may include motor vehicle, DOT certification, drug testing and credit checks based on the position description and job requirements. All offers are contingent upon the successful completion of the background check. Please visit www.yale.edu/hronline/careers/screening/faqs.html for additional information on the background check requirements and process.
The Correspondence Writer is responsible for managing, preparing and responding to the high volume of email and postal correspondence to and from the president's office.
This position is 20 hours week with a flexible schedule and needs to be available by phone during office hours. This position can work off-site.
Preferred Education, Experience and
Demonstrated knowledge of Yale, its organization, its alumni, students, and faculty members. Communications experience at Yale University or another academic institution.
The intent of this job description is to provide a representative summary of the essential functions that will be required of the position and should not be construed as a declaration of specific duties and responsibilities of the particular position. Employees will be assigned specific job-related duties through their hiring departments.
Affirmative Action Statement:
Yale University considers applicants for employment without regard to, and does not discriminate on the basis of, an individual's sex, race, color, religion, age, disability, status as a veteran, or national or ethnic origin; nor does Yale discriminate on the basis of sexual orientation or gender identity or expression. Title IX of the Education Amendments of 1972 protects people from sex discrimination in educational programs and activities at institutions that receive federal financial assistance.
Questions regarding Title IX may be referred to the University's Title IX Coordinator, at TitleIX@yale.edu, or to the U.S. Department of Education, Office for Civil Rights, 8th Floor, Five Post Office Square, Boston MA 02109-3921. Telephone: 617.289.0111, Fax: 617.289.0150, TDD: 800.877.8339, or Email: email@example.com.
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