Correspondence Clerk Job Description Sample
Ensuring that all federal & state regulations, contractual compliance and company guidelines and standards are met. Additionally ensure that all deadlines are met, as dictated by client contracts, department & company policies and any/all regulatory or compliance requirements. Review all incoming mail, prioritizing by urgency and importance as per department & client guidelines.
Process and scan all correspondence efficiently and accurately. Enter appropriate status codes on the system, updates current account information, and generates letters. Distributes designated media to other departments as appropriate.
Counts and logs daily production. Completes all other tasks and duties as assigned. Required Skills and
High level of ability in multi-tasking and prioritizing workload. Must have flexibility and able to adapt to ever changing needs and requirements. MS Excel & Word skills.
Able to meet or exceed deadlines. Able to work efficiently independently and complete any/all workload as assigned by department management. Strong communication in both verbal & written business language skills.
Responsible, dependable, conscientious, detail oriented and reliable. Physical
Sit/stand/walk 8-12 hr/day Lift/carry/push/pull under and over 10 lbs occasionally Keying frequently, handling, reaching, fine manipulation Experience and Education: 2-3 years general office work experience & environment High School diploma preferred Performant Financial Corporation is an Equal Opportunity Employer.
Performant Financial Corporation is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, national origin, ancestry, age, religion, gender, gender identity, sexual orientation, pregnancy, age, physical or mental disability, genetic characteristics, medical condition, marital status, citizenship status, military service status, political belief status, or any other consideration made unlawful by law. NO AGENCY SUBMISSIONS
Outbound Correspondence Clerk
Outbound Correspondence Clerk
Description Conduent is the world's largest provider of diversified business process services with leading capabilities in transaction processing, automation, analytics and constituent experience. We work with both government and commercial customers in assisting them to deliver quality services to the people they serve. We manage interactions with patients and the insured for a significant portion of the U.S. healthcare industry. We are the customer interface for large segments of the technology industry and the operational and processing partner of choice for public transportation systems around the world. Whether it's digital payments, claims processing, benefit administration, automated tolling, customer care or distributed learning - Conduent manages and modernizes these interactions to create value for both our clients and their constituents. Learn more at www.conduent.com . Job description:
- Responsible for preparing outgoing mail.
-Will need to be able to run various types of processing equipment.
-Need to be able to stand for long periods of time.
-Light lifting may be involved.
Hours: Monday - Friday training hours 9:00 am - 5:30 pm. After training, hours will be 11:00 am - "clean desk".
Must be at least 18 years old with a high school diploma or GED. Must be able to submit to a background. Purpose:
Responsible for providing support to business operations such as front end, image & data capture, and / or document / transaction content management. Provides administrative support to business operations by performing processing tasks such as data entry and scanning, or similar activities.
Provides support to business operations such as front end, image & data capture, payment services, and/or document/transaction content management.
Provides administrative support to business operations by performing processing tasks such as data entry, scanning, mail sorting or similar activities. Scope: Specific:
The work undertaken by the role holder is completed in line with the Service Level Agreement and Statement of Work relevant for the customer. General:
Entry Level with little or no prior work experience
Acquires basic skills to perform routine tasks
Work is routine and requires minimal problem resolution
Completes work with limited autonomy
- Works with either close supervision or under clearly defined procedures Primary
May perform processing tasks in one or more of the following areas:
Electronic fund transfer
Content storage and retrieval
All other duties as assigned.
Performs data entry of material from source documents to a computer database.
Transcribes routine pre-coded and identifiable alphanumeric data from source document and/or phone call into an automated system.
Ensures accuracy and completeness data.
Performs clerical tasks in the data entry function.
Receives and distributes incoming mail and materials.
All other duties as assigned.
Alternate text:- for medical/healthcare
Performs document scanning and processing in mail room
Enter Medical claims data into the Claims System, via 10-key and alphanumeric data entry
Screen medical claim forms for completeness of data
Route claims to other areas depending on successful data entry or the need for additional information
Adjudicate and suspend claims when appropriate
Provide backup support to other team/group members in the performance of job duties as assigned (including mail Room)
Numeric Filing and other clerical tasks Conduent is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law. People with disabilities who need a reasonable accommodation to apply for or compete for employment with Conduent may request such accommodation(s) by clicking on the following link, completing the accommodation request form, and submitting the request by using the "Submit" button at the bottom of the form. For those using Google Chrome or Mozilla Firefox please download the form first: click here to access or download the form .
Service Delivery Transaction Processing
Primary Location United States-Kentucky-Lexington
Req ID: 17023948
The Correspondence Analyst is responsible for business process review and data analysis as relates to activities related to the Center of Excellence (COE) which ensures operational effectiveness & on time delivery of correspondence. Incumbents will assist Management by analyzing data, identifying useful information, recommending and supporting decision-making with the goal of departmental improvement. The Correspondence Analyst owns project goals by developing project plans, establishing deadlines, monitoring milestone completion, providing timely reporting of issues that impact progress and resolving conflicts. This includes documenting and prioritizing assignments.
Duties & Responsibilities:
Manage projects by setting clear project milestones and deliverables and communicating goals, objectives and responsibilities; keep the project focused in terms of scope and deliverables and meet project time lines. Lead and/or participate in meetings to gather and specify departmental requirements for such projects.
Complete data analysis to identify, report and present findings and recommendations for process optimization and redesign that will allow us to accomplish objectives more quickly and at a higher level of probability
Partner with cross-functional teams to build, prioritize and define workflows and requirements
Compile, verify, interpret, analyze and summarize data; identify trends, and communicate results to stakeholders.
Provide resource planning and resolution of issues that may otherwise impede the test efforts. Assist with achieving the appropriate level of quality by working with the Information Technology Department in resolving important defects and ensuring the appropriate level of testing. Work with Ops Quality Assurance in identification of errors/error trends and facilitation of root cause analysis
Continually define ways to increase customer satisfaction and deepen business relationships
Conduct user acceptance testing and accurately document findings to meet timelines as needed for assigned projects. Responsible for the overall success of applicable testing, including results verification before Center of Excellence Management sign off.
Work directly with all members of the COE team and other Healthfirst business units as needed to understand project concepts, objectives, and approach.
Assess, prepare, and address the operational impacts, workflow, and training issues of the assigned project(s). Ensure post implementation accuracy.
Develop and maintain new and existing reporting tools, databases and processes Provide project and informational updates to management as available and/or assigned.
Collaborate with business units to understand strategic goals and promote an environment conducive to creativity, change, and information exchange. Communicating effectively in written and verbal form.
Additional duties as assigned.
Experience in Microsoft Excel creating formulas and pivot tables and in using macros and the v-LOOKUP function.
Experience creating databases and reports using database software.
Experience partnering directly with project manager or product owner in a deadline-driven and fast-paced environment
Exposure in leading process improvement initiatives
Experience influencing and negotiating management and stakeholder decisions
Experience creating presentations in Microsoft PowerPoint.
Experience analyzing data, data mining, managing projects and identifying trends.
Experience managing reports in Microsoft Outlook or other communication base systems in order to optimize utilization.
General understanding of software design and development.
Ability to communicate clearly in written and verbal form. WE ARE AN EQUAL OPPORTUNITY EMPLOYER. Applicants and employees are considered for positions and are evaluated without regard to mental or physical disability, race, color, religion, gender, national origin, age, genetic information, military or veteran status, sexual orientation, marital status or any other protected Federal, State/Province or Local status unrelated to the performance of the work involved. If you have a disability under the Americans with Disability Act or a similar law, and want a reasonable accommodation to assist with your job search or application for employment, please contact us by sending an email to careers@Healthfirst.org or calling 1-212-801-6000. In your email please include a description of the accommodation you are requesting and a description of the position for which you are applying. Only reasonable accommodation requests related to applying for a position within Healthfirst Management Services will be reviewed at the e-mail address and phone number supplied. Thank you for considering a career with Healthfirst Management Services. EEO Law Poster and Supplement at https://www1.eeoc.gov/employers/poster.cfm Healthfirst is a provider-sponsored health insurance company that serves more than 1.2 million members in downstate New York. With more than 4,000 employees, a network of nearly 30,000 providers, and revenues in excess of $8.6 billion, Healthfirst is one of the largest health plans in the New York City area. Our members are our North Star, and our mission is guided by their needs and preferences in ensuring a superior experience and access to the highest quality healthcare when and where they need it. Healthfirst’s commitment to quality and member satisfaction has helped us earn top ratings for HMO health plans in New York City. We know that employees shape our company and connect us to our communities, and we look to recruit and retain intelligent, driven leaders who are passionate about healthcare and embody our five culture drivers: + Dream Big, Plan Wisely
Break Down the Walls + Think Critically, Speak Up, Deliver with Pride + Inspire Through Trust, Lead By Example + Be Unstoppable
Correspondence Representative - Full Time
Health Plus Management (HPM) is the leading management provider for independently owned physician practices, who specialize in the field of Physical Medicine and Rehabilitation. Professionalism and employee dedication has been a key contribution to the tremendous growth of our company. We are currently seeking a professional individual to fill the position of Correspondence Representative. This is an excellent opportunity for anyone who is looking for a long term position with outstanding potential in a continuously growing company. This position requires previous experience in customer service and knowledge of, and/or experience in the healthcare field. 40 Hour work week Monday - Friday: start time anywhere between 8 and 9 to about 4:30-5:30 Saturday & Sunday: OFF Requirements
Manage and maintain an Outlook account
Ability to work in a high volume setting
Deposit cash/checks through system
Handle high volume of incoming and outgoing mail daily
Code No Fault and Worker's Compensation denial coding
Scan and index documents
Billing projects - mass re-submission of claims and correcting claims with errors
Microsoft Office skills
Reliable and dependable
Organized and detail-oriented
Other tasks as assigned. Benefits Health, Dental, Vision, Life, Disability, EAP, 401k and paid time off
This position is responsible for high-volume correspondence that is received within our lockbox and electronically scanned into our system. The Correspondence Representative is responsible for accurately linking all documentation to patient accounts, posting insurance denials, and notifying appropriate departments and individuals of correspondence that is received. This position requires the ability to work independently, work accurately at a fast-pace in order to meet required deadlines, and has experience within an office setting. Candidates will be comfortable learning new computer systems and maneuvering through multiple databases.
Good interpersonal, oral and written communication skills
Excellent problem solving skills
Good organizational skills
Ability to work independently with minimal instruction or supervision
Required to be proficient in Windows based office technologies (ex. Word, Excel, PowerPoint)
High School diploma or GED required
Minimum one to two years of customer service experience is preferred Select Medical is an EOE. #CB ID: 62500 Street 2: 400 Technology Drive Suite 140 External Company URL: www.selectmedical.com
Customer Correspondence Associate I
The mortgage industry, which has long been characterized by excessive paperwork, poor customer service, and resistance to change is awakening to a simple truth: Companies that provide the best customer experience win.
Therein lies the opportunity - not just to create a better mortgage company, but to reimagine the home ownership lifecycle and create an integrated home services company and a world-class consumer brand.
Cooper’s transformation is a recognition that its next generation home lending brand must represent the trusted, personal relationship customers want. Drawing on our experience as the fourth largest mortgage servicer in the country, our goal is to be advocates for the people who see home ownership as a part of their American dream by being the home loan partner that makes the journey less worrisome and more rewarding – every step of the way. How do we do it?
By embodying our core values – Challengers of convention, Champions for our customers and Cheerleaders for our team. Customer Correspondence Associate I ID:9465 Location:Horizon Way - Irving, TX - HRZNW Department:Reverse Division:Champion Mortgage Description JOB PROFILE TITLE:Customer Correspondence Associate I Position Level: 9.6 Assoc. I Grade:
US03 JOB FAMILY GROUP:Customer Relations JOB FAMILY: Escalations JOB CODE:3665 ORGANIZATION: Servicing DEPARTMENT:Letters Management REPORTS TO:
Letters Management Supervisor FLSA:Non-exempt The following job description is designed to summarize certain essential information about a job. It is not designed to be a comprehensive or detailed task list for any particular job. This job may have individual or multiple incumbents, each of whom may perform somewhat different specific job duties or tasks consistent with the general function of the Job.
Incumbents may be required to perform duties or support functions other than those listed on this job description as needed. The Company may amend a job description at any time with or without notice. JOB SUMMARY Responsible for the review, editing and reporting on major Letter Management projects.
Scope/Responsibilities:Learning required job skills, company policies and procedures. Utilize structured, specific instructions to learn required job skills; gain mortgage-industry process knowledge. Has the ability to effectively meet customer and business needs.
Establishes effective professional rapport with external customers. May be responsible for reviewing documents/customer correspondence. Places strong emphasis on accurate and complete documentation.
Capable of serving as first impression of Mr.
Cooper to external and internal customers. Introduction to managing time, priorities and resources to achieving goals. ESSENTIAL JOB FUNCTIONS
Create, edit and review changes to customer communications across various brands.
Utilize reporting to manage flow of letter generation, print and mail.
Work closely with internal lines of business to answer letter related questions through a managed email inbox.
Troubleshoot letter errors with internal/external vendors to ensure all communication is approved and accurate. KNOWLEDGE, SKILLS, ABILITIES
Education & Professional Experience:Typically does not require previous work experience. High school diploma or state accepted equivalency required.
Some college and/or Mortgage/Financial services experience a plus. Customer service experience a plus.
Operates under significant supervision. Level of Decision Making: Routine work assignments; determines decisions based on set process given by management.
Individual/Customer Impact: Actions have impact on the successful completion of assignments.
Scope of work occasionally impacts assigned business area. Participates in communication with customer; directly influences customer experience.
Possesses clear and professional verbal and written communication skills. Open to communication; is approachable and receptive.
Technical Proficiency:Demonstrate basic computer skills necessary for job function. Accurate data entry and reporting. Excel proficient and knowledge of SQL would be a plus.
Correspondence Team Member - Shared Services/Roseville
Receives sorts and scans incoming correspondence into document imaging system according to service delivery team guidelines. Distributes hardcopy non-imaged incoming mail to recipients in the Shared Service Center.
Scans' 95% of all incoming correspondence into Hyland On-Base within 24 hours of receipt. Communicates and works closely with all Service Areas within S3. Produces Payroll and Accounts Payable checks timely and accurately.
Accurately send medical record requests (CD and hard copy). Supports Human Resources in timely and accurate production of Benefit Packages, Defined Contributions and Pension. Supports CBO and cash flow with the timely and accurate mailing of claim forms and all EPIC support letters. Understands and utilizes workflows to assist fellow Correspondence Team Members.
Performs data functions such as certified mail acknowledgement and tracking of incoming and out bound packages and other miscellaneous tasks associated with correspondence management. Corresponds by email and print documents. Files and accesses necessary information on the computer.
Maintains onsite and offsite storage of records for the S3 facility. Supports the success of a high-performing shared service organization by helping to champion and drive the long-term Sutter Shared Services vision. Helps foster an environment in which continuous improvement in business processes and services is welcomed and recognized. Participates in each of the Support Teams programs and in using tools in support of building a high performance culture via the standard Sutter Shared Services responsibilities (e.g. performance measurement, people development, customer relationship management, etc.). Education: High School Diploma Or equivalent education/experience is required. Experience: • Demonstrated experience and a proven track record in Document Management in a facility of significant size and complexity, hospital business operations, information systems, and patient accounting applications, as typically acquired in 3-5 years of experience in a hospital or clinic environment, managed care organization or other financial service setting, performing mail room and document imaging functions preferred is required • Experience executing Document Management standards, processes, policies, procedures and service level agreements preferred • Experience in complex regional/ shared service environment with multiple/ matrix reporting relationships preferred • Demonstrated experience in using and troubleshooting document scanning/imaging systems for indexing, storage, and retrieval is required
- Skills and
* • General knowledge of various insurance documentation requirements helpful • Knowledge of changing postal rules and regulations • Knowledge of overnight shipping procedures • Knowledge of insurance and governmental programs, regulations and billing processes (e.g., Medicare, MediCal, Medicaid, Social Security Disability, Champus, Supplemental Security Income Disability, HIPAA etc.), commercial third party payers, managed care contracts and coordination of benefits helpful • General knowledge/ awareness of all areas related to the Document Management Center and how they interrelate preferred • Familiarity with Document Management Center management functions in acute and non-acute settings preferred • General knowledge of various insurance documentation requirements helpful • Knowledge of insurance and governmental programs, regulations and billing processes (e.g., Medicare, MediCal, Medicaid, Social Security Disability, Champus, Supplemental Security Income Disability, etc.), commercial third party payers, managed care contracts and coordination of benefits helpful • General knowledge/ awareness of all areas related to the Document Management Center and how they interrelate preferred • Familiarity with Document Management Center management functions in acute and non-acute settings preferred • Ability to comprehend and retain information that can be applied to work procedures to achieve appropriate service delivery • Requires strong accuracy, attentiveness to detail and time management skills • Ability to manage own schedule and responsibilities. Must have initiative to work effectively without constant supervision and direction, meeting all deadlines • Ability to work concurrently on a variety of tasks/projects in a fast paced environment with identified productivity requirements and with individuals having diverse personalities and work styles • Ability to develop effective working relationships/ networks within and outside the organization • Excellent ability to communicate ideas both verbally and in writing to interact with others using one-on-one contact and group discussions • Requires the ability to sort items in alphabetical, numerical or color code system orders • Ability to use spreadsheet and word processing applications, preferably Microsoft Suite • Ability to learn new applications/software systems effectively and efficiently • Requires the ability to work with and maintain confidential information • Familiarity with keyboard; 25 cwpm required
Organization:Sutter Shared Services
Title:Correspondence Team Member - Shared Services/Roseville
Location:California-Greater Sacramento Area-Roseville
Requisition ID:SSS-1801039 All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, marital status, sexual orientation, registered domestic partner status, sex, gender, gender identity or expression, ancestry, national origin (including possession of a driver's license issued to individuals who did not present proof of authorized presence in the U.S.), age, medical condition, physical or mental disability, military or protected veteran status, political affiliation, pregnancy or perceived pregnancy, childbirth, breastfeeding or related medical condition, genetic information or any other characteristic made unlawful by local, state, or federal law, ordinance or regulation. External hires must pass a background check/drug screening. Qualified applicants with arrest and/or conviction records will be considered for employment in a manner consistent with Federal, state, and local laws, including but not limited to the San Francisco Fair Chance Ordinance.
Shareholder Correspondence Research And Support Associate
As a Research and Support Associate on our growing Corporate Issuer team, you will complete all client, shareholder, and co-worker initiated correspondence research items. This includes identifying the root cause that prompted the creation of each item and reporting on the solution to each case. Additionally, you will learn to fully understand all operational processes that directly impact the shareholder experience. You'll resolve them by updating notes in our internal system and by sending correspondence directly to the shareholder or initiating a call back through Broadridge's call center, as requested. Shareholder correspondence includes answering shareholder inquires made in writing or via email. Other functions that we support include account maintenance updates, drafting responses for advanced shareholder inquires on behalf of the management team and form letters informing the shareholder of additional information needed to complete certain requests. You will perform daily job duties and requirements within specified guidelines set forth by your management team, as well as the Company and the rules, regulations, and guidelines of SEC (Securities and Exchange Commission), and STA (Securities Transfer Association). Common research items that you will handle include:
Transfer reject processing
Transfer status follow-up
Lost certificate applications
Corporate Actions follow-up
Replacement check inquiries
Updating 1099s, W8s, and W9s
- You will ensure a respect for client privacy, accuracy, speed, and dependability. Required Skills and
Be detail oriented
You will possess good writing skills (and be willing to submit a sample) * Be able to think critically and interpret requests received from co-workers, clients, and shareholders
You'll utilize strong typing skills and experience with Microsoft Word, Excel, Outlook, and Internet Explorer
Have data entry skills
You will enjoy the ability to work with multiple persons or groups to achieve a common and satisfactory response to a shareholder inquiry
Flexible to travel to different Broadridge locations if needed. Your position is primarily based in Edgewood, NY; occasional travel between locations is necessary. Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled
A/R Correspondence Representative
PURPOSE AND SCOPE: Under general supervision, the A/R Correspondence Representative identifies, interprets, investigates, sorts and routes correspondence received within the assigned portfolio of accounts. The A/R Correspondence Representative applies acquired job skills in the performance of accounts receivable responsibilities in compliance with company policies and procedures.
PRINCIPAL DUTIES AND RESPONSIBILITIES:
Perform assigned responsibilities in compliance with company policies and procedures; meeting or exceeding goals within company-defined timelines.
Principle responsibility is to identify, interpret, investigate, sort and route correspondence from both imaged and paper sources.
Ability to maintain positive customer service with cross-functional teams.
Maintain correspondence indexing system as appropriate.
Assist in departmental training in process and procedures as needed.
Perform administrative activities in support of accounts receivable operations within the assigned function(s).
Assist with various projects as assigned by direct supervisor.
Other duties as assigned. Additional responsibilities may include focus on one or more departments or locations. See applicable addendum for department or location specific functions.
PHYSICAL DEMANDS AND WORKING CONDITIONS
The physical demands and work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Occasionally lift and/or move up to 20 pounds
: High School Diploma required
EXPERIENCE AND REQUIRED SKILLS: + 1 – 2 years’ related experience.
Good computer skills with demonstrated basic knowledge in word processing, spreadsheet, database and email applications.
Detail oriented with good analytical and organizational skills.
Good time management skills with the ability to multitask concurrent priorities in an organized manner.
Must be able to work independently with minimal supervision as necessary, and alternately work cohesively within a team environment.
Possess a positive, enthusiastic and energetic attitude.
Strong oral and written communication skills to effectively communicate with all levels of management. EO/AA Employer: Minorities/Females/Veterans/Disability/Sexual Orientation/Gender Identity
Research And Correspondence Assistant
In this position for Parallon, the Research and Correspondence (R&C) Representative is responsible for routing electronic correspondence to the correct department and researching accounts to address inquires and concerns related to patient accounts. The R&C Rep, may serve as Receptionist including patient callers and walk-in clients.
Minimum one year related experience required, preferably in healthcare. Relevant education may substitute experience requirement.
Job:Admitting Registration Clerical & Scheduling
Title:Research and Correspondence Assistant
Location:Florida-Orange Park-Shared Services - Orange Park
Making better hires starts with building better job descriptions
- Browse 100s of templates across 40+ industries
- Customize your template with your company info & job requirements
- Post it to 20+ job boards in seconds – for FREE!