Correspondence Clerk Job Description Sample
Transaction Processor/Outbound Correspondence Clerk
Conduent is the world's largest provider of diversified business process services with leading capabilities in transaction processing, automation, analytics and constituent experience. We work with both government and commercial customers in assisting them to deliver quality services to the people they serve.
We manage interactions with patients and the insured for a significant portion of the U.S. healthcare industry. We are the customer interface for large segments of the technology industry and the operational and processing partner of choice for public transportation systems around the world.
Whether it's digital payments, claims processing, benefit administration, automated tolling, customer care or distributed learning
- Conduent manages and modernizes these interactions to create value for both our clients and their constituents. Learn more at www.conduent.com.
Responsible for preparing outgoing mail.
Will need to be able to run various types of processing equipment.
Must have the ability to stand for long periods of time.
Light lifting up to 50 pounds multiple times in a day may be involved.
Must submit to a background check.
- Friday 12:00 pm - "clean desk" with occasional Saturday hours. We do work up to 12 hours in a day.
Training Hours will be from 8:00 am to 4:30 pm. (2-4 Weeks)
Responsible for providing support to business operations such as front end, image & data capture, and / or document / transaction content management. Provides administrative support to business operations by performing processing tasks such as data entry and scanning, or similar activities.
Provides support to business operations such as front end, image & data capture, payment services, and/or document/transaction content management.
Provides administrative support to business operations by performing processing tasks such as data entry, scanning, mail sorting or similar activities.
- The work undertaken by the role holder is completed in line with the Service Level Agreement and Statement of Work relevant for the customer.
Entry Level with little or no prior work experience
Acquires basic skills to perform routine tasks
Work is routine and requires minimal problem resolution
Completes work with limited autonomy
Works with either close supervision or under clearly defined procedures
May perform processing tasks in one or more of the following areas:
Electronic fund transfer
Content storage and retrieval
All other duties as assigned.
Performs data entry of material from source documents to a computer database.
Transcribes routine pre-coded and identifiable alphanumeric data from source document and/or phone call into an automated system.
Ensures accuracy and completeness data.
Performs clerical tasks in the data entry function.
Receives and distributes incoming mail and materials.
All other duties as assigned.
Alternate text:- for medical/healthcare
Performs document scanning and processing in mail room
Enter Medical claims data into the Claims System, via 10-key and alphanumeric data entry
Screen medical claim forms for completeness of data
Route claims to other areas depending on successful data entry or the need for additional information
Adjudicate and suspend claims when appropriate
Provide backup support to other team/group members in the performance of job duties as assigned (including mail Room)
Numeric Filing and other clerical tasks
Conduent is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law. People with disabilities who need a reasonable accommodation to apply for or compete for employment with Conduent may request such accommodation(s) by clicking on the following link, completing the accommodation request form, and submitting the request by using the "Submit" button at the bottom of the form. For those using Google Chrome or Mozilla Firefox please download the form first: click here to access or download the form.'1862338
Why join EXL? At EXL, were more than just an analytics, operations management, and technology Company. We focus not only on our outstanding Team Members, but on our growing industry as well.Headquartered in NYC, EXL has more than 27,000 professionals situated in locations throughout the United States, Europe, Asia, Latin America, and South Africa.Our EXL Team Members receive the benefit of:Valuable Compensation Package:• Competitive Wages• Work-Related Expense Reimbursement• Annual Discretionary Bonuses• Team Member Referral Bonuses
Comprehensive Health & Welfare Benefits:• Group Medical, Dental and Vision Benefits• Flexible Spending Accounts and Health Savings Accounts• Generous Paid Time Off, Sick Days and Holiday Pay• Group Life Insurance, LTD and 401k Retirement
Inviting Culture & Team-Oriented Philosophy:• Exciting Work Environment• Casual Dress Code• Monthly Team and Company Events• Team Member Appreciation Awards• Remote, Home-Based Opportunities• Opportunities for Upward Mobility
The Correspondence Coordinator I is responsible for processing all Utilization Management (UM), Case Management (CM), Disease Management (DM) and Multichronic Care Management (MCCM) letters and ensuring that they are accurate prior to releasing for fulfillment. This position requires constant monitoring of client systems for updates and awareness of all technical equipment functioning and reporting of any service delays according to EXL processes.
All staff in the department are cross trained and required to know each clients' requirements according to the department's operational manual.
Demonstrates an ability to facilitate both medical and behavioral health reviews in coordination with physician consultants.
Demonstrates the ability to monitor and ensure all letters meet our contractual, CMS, or accreditation agencies service level agreement (SLA)
Researches and responds to the need for additional information for all medical and behavioral cases received.
Organizes and prioritizes a variety of administrative job tasks in the order of importance and understands the impact it may have on members and providers.
Works independently to ensure 100% accuracy of all communications and processes.
Demonstrates ability to handle majority of processes in department.
Provides clerical support as preparing correspondence/filing/faxing/reports/mail.
Provides a high level of quality in customer service.
Acts as a role model for peers.
Ability to process requests of individual clients' standards and special case handling requirements.
Accountable for knowing and keeping standards in compliance.
Coordinates written communication to the Utilization Management department.
Develops and presents ideas for performance and process management improvement within the department.
Retrieves files and other support materials for client audits.
Performs other duties as assigned by Supervisor of Correspondence.
Supports a positive working environment.
Identifies and resolves potential personnel/peer problems and issues proactively with Supervisor.
Communicates with the Correspondence Supervisor on all problems, issues and/or concerns as they arise.
Maintains a courteous and professional attitude when working with all EXL staff members and the management team.
Actively participates in team meetings.
1.Equipment:• Must have demonstrated excellent computer skills. Skilled in operating many types of business machines (computers, copiers, scanners, faxes, etc.)• Proficient in utilizing PDF documents and Microsoft Office (Word, Excel, Visio). With the ability to produce spreadsheets and Visio• Able to quickly grasp and implement newly acquired knowledge of any company correspondence managed care software platforms• Able to demonstrate proficiency in various client managed care software platforms• Able to type 50 words per minute with at least 95% accuracy
2.Communication Attributes:• Demonstrated strong/accurate documentation skills• Attention to detail critical• Able to demonstrate excellent English language proficiency skills and put skills into practice: spelling, grammar, syntax, punctuation• Strong verbal and written communication skills• Ability to develop and maintain effective working relationships with peers, clients and providers
3.Techniques:• Demonstrated problem solving and decision-making skills• Demonstrated willingness to accept new challenges such as master new accounts• Ability to work effectively to meet departmental goals with minimal supervision• Ability to handle multiple assignments, prioritize and meet deadlines• Self-directed with strong organizational skills• Highly motivated/initiative• Team player a must• Excellent telephonic customer service skills and ability to troubleshoot calls• Responsiveness to internal and external customers
High School Diploma required. Associates /Bachelor's Degree in administration or a healthcare services field preferred or three years of managed care experience.
Work Experience Requirements:
• Position requires basic knowledge of medical and behavioral health terminology.• Knowledge of Utilization Review Accreditation Commission (URAC), National Committee of Quality Assurance (NCQA), CMS, HIPAA compliance standards and the implications inherent in the handling of PHI information.• Three years practical work experience: preferably exposure to a managed care environment, physician's office, hospital business office, or a medical/behavioral health services environment
Mutual Funds Specialist 3 - Shareholder Correspondence
Analyze moderately complex transaction requests in order to communicate with shareholders, clients and administrative agencies via written correspondence to resolve problems regarding shareholder requests and regulatory requirements. Explain prospectus, annual report, signature guarantee/redemption procedures and financial report information as requested. Correspond with shareholders via the EnCorr System, using existing Microsoft Word formats and content. Due to the research sometimes required as part of this process the representative will sometimes need to perform actions that are not specifically documented within the work instructions. Participate in a culture of continuous improvement, risk-based thinking, and employee engagement driven by our ISO 9001 certification.
Typing skills in excess of 25 WPM.
Good knowledge of MS Word.
Strong analytical and organizational skills.
Attention to detail required.
Excellent verbal and written communication skills.
High school diploma or equivalent
Minimum one year of related work experience, such as accounting/financial transactions and customer service
Ability to collect, interpret, and apply diverse client/fund information and regulatory guidelines
Ability to perform multiple tasks in a dynamic working environment with minimal supervision
Effective verbal and written communication skills
Proficient mathematical and computer skills
Excellent customer service skills
Operational Correspondence Editor / Coordinator -Wausau, WI - US Telecommute
UMR, the third - party administrator for United Healthcare, is seeking a Operational Correspondence Editor / Coordinator to support the managing the review, editing, and re - writing process for UMR transactional and operational letters. UMR is replacing the current process of creating, storing and distributing UMR operational letters with an updated, streamlined process with a focus on member experience.
As part of the team responsible for implementing the new process, this position will focus on collaborating with United Health Group's Materials Review & Approval team, as well as UMR Operational and Customer Solutions subject matter experts (SMEs) to improve the content and design to make operational letters and other correspondence easier for members to understand and act on. This individual will also become a SME on UMR operational documents and optimal processes to develop and deliver the documents in the member's preferred method (print / mail or digital), as well as working to promote digital delivery as a member's preferred option.
This position is the central point of contact for UMR business and UHG writing team, and is responsible for managing the review and approval workflow for operational communications and see them through to implementation.
This position is responsible for end - to - end business process activities - creating, controlling and improving processes. Leads process design and project implementation teams in process improvement activities. Diagnose process improvement opportunities and develop solutions.
Be the UMR subject matter expert on coordinating and executing operational document review and improvement
Create and maintain workflow and processes around the review and improvement of UMR operational documents
Participate in and sometimes lead cross - functional teams (internal and external to UMR) to ensure all documents are properly reviewed and updated
Create and update project schedules to track and measure the progress of the requirements gathering process (Status / Milestones / Tasks)
Collaborate with business owners, process owners and technical stakeholders to identify specific requirements and lend support to the solution
Identify gaps between current state and desired state and help socialize the road map to improvement
Communicate ongoing status updates to all stakeholders to ensure continued understanding of and alignment with project status / updates
Support ongoing operations / maintenance / enhancement of existing solutions in partnership with business owners
Identify, escalate and help resolve issues communicated by stakeholders
Cultivate relationships with applicable internal business partners to drive support, adopting and collaboration on transactional letters projects
Drive understanding of overall business impact amongst functional areas and applicable stakeholders
Ensure messaging of communications aligns with internal health literacy practices and state specific regulations
Manage the review and approval workflow for operational member facing communications, including UMR SMEs, legal, compliance and regulatory approvals
Regularly host calls, serve as an active participant in other's meetings and be an advocate for creating, reviewing, approving and implementing member facing operational letters
Bachelors degree (or higher) in Business, Marketing, Communications, English, Health Administration or related field or equivalent work experience
2 years of experience in writing business / operational documents
2 years of experience with documenting processes and practices, while effectively prioritizing multiple tasks, priorities, projects, and deadlines.
Intermediate level of proficiency in Microsoft Word (creating / editing documents), Microsoft Excel (filtering / sorting spreadsheets), and Adobe PDF (creating and editing PDFs), Powerpoint (navigation and creating presentations)
Proficiency in Microsoft Word (creating/editing documents), Microsoft Excel (filtering /sorting spreadsheets), and Adobe PDF (creating and editing PDFs), Microsoft Powerpoint (navigation and creating presentations) Access (navigation and databases), Microsoft Sharepoint (creating databases), Visio (creating and maintaining org charts)
Preferred communication or marketing background / experience.
Previous Healthcare Industry experience.
Previous Team Lead or Project Lead experience.
Careers at UnitedHealthcare Employer & Individual. We all want to make a difference with the work we do. Sometimes we're presented with an opportunity to make a difference on a scale we couldn't imagine. Here, you get that opportunity every day. As a member of one of our elite teams, you'll provide the ideas and solutions that help nearly 25 million customers live healthier lives. You'll help write the next chapter in the history of health care. And you'll find a wealth of open doors and career paths that will take you as far as you want to go. Go further. This is your life's best work.SM
Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity / Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.
UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment.
Keywords: UnitedHealth Group, UHG, UMR, SME, Operational Correspondence Editor/Coordinator, writer
Customer Correspondence Specialist
Summary: The Customer Correspondence Specialist is responsible for researching customer accounts, working with various departments to resolve complaints/inquiries, drafting timely, complete and accurate written responses to the customer, providing superior customer service and for notifying management and compliance of complaints.
Essential Duties and Responsibilities include the following. Other duties may be assigned.
Handles customer inquiries received via email, mail and/or assigned by management.
Reviews customer file to resolve inquiries and responds using the best method of communication to relay information (phone and/or email)
Researches the customer file and offers programs to qualified customers in order to rectify the situation.
Works closely with the Customer Assistance Department (CAD) and Loan Servicing/Customer Care Management to view various options available to customers in order to resolve the customers inquiry/complaint.
Immediately reports Tier 1, 2, 3 and 3rd party complaints (i.e. government complaints, BBB or representative of the customer) to Compliance and Customer Service Team Managers.
Collaborates with the Compliance department to provide prompt resolution and provides documentation that the inquiry has been handled.
Promptly communicates with the client, customer, and regulator and/or authorized third party to obtain any additional documentation required to provide a complete and accurate response to the complaint.
Prepares timely and accurate written or verbal responses and ensures that the customer has a positive experience.
Provides a daily report of details that caused customer issues to management and compliance in order to prevent duplicative complaints.
Keeps abreast of policy and procedure changes throughout various lines of business to ensure written responses reflect current servicing requirements.
Strong knowledge of FIFS internal policies and procedures.
Adheres to safeguard procedures at every opportunity.
Documents accurate and detailed notes in Shaw operating system for record keeping.
Must be able to meet productivity, quality and compliance requirements.
Complies with all company policies and procedures.
This position involves regular access to specified personal information of consumers, including, but not limited to, Social Security numbers and dates of birth.
Special projects as assigned by management.
Qualifications To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.
Education and/or Experience: Bachelors degree in English, Journalism, Communication or related field. Two years customer service, collection or Chat experience preferred.
First Investors is an equal opportunity employer. First Investors is committed to providing its employees an environment that is free of harassment, discrimination and intimidation. It is the policy of First Investors to comply with all applicable employment laws and regulations and to provide equal opportunity for all qualified persons and to not discriminate against any employee or applicant for employment because of race, color, religion, sex, age, national origin, disability, pregnancy, sexual orientation, veteran status, gender identity, familial status, change of sex, and/or transgender status or any protected status. Candidates must possess authorization to work in the United States. This policy applies to recruitment and placement, promotion, training, transfer, retention, rate of pay and all other terms and conditions of employment. Employment and promotion decisions will be based solely on merit, ability, achievement, experience, conduct and other legitimate business reasons. Interested candidates should NOT submit a photograph or video with a résumé. Résumés containing a photograph or video will not receive consideration. All employment with FIFSG is at-will employment. Continued employment with FIFSG is not guaranteed and all employees may be subject to discharge or discipline without notice or cause, at the sole discretion of FIFSG.
Do you have exceptional organizationaland administrative skills? Doyou enjoy multi-tasking? Are you interested in working on the businessside of healthcare?
See what makes us an exceptional place to work!
Orfind us on Facebook - https://www.facebook.com/ParallonRCSJobs.
Parallon believes that organizations that continuously learn and improve will thrive. That's why after more than a decade We remain dedicated to helping hospitals and hospital systems operate knowledgeably, intelligently, effectively and efficiently in the rapidly evolving healthcare marketplace, today and in the future. As one of the healthcare industry's leading providers of business and operational services, Parallon is uniquely equipped to provide a broad spectrum of customized revenue cycle services
Parallon is now seeking a Correspondence Specialist. Now is the time for you to join a team of motivated individualsworking to resolve patient accounts on behalf of our hospitals.
Idealcandidates will have a background and experience in processing incoming and outgoing mail, updating databases, and answering a multiline telephone. Youshould also share a passion for our purpose: "To serve and enablethose who care for and improve human life in their community." Sound like you? Apply today.
Need more reasons to apply? See whatmakes us exceptional place to work!
WHAT CAN WE OFFER YOU?
Opportunity to learn and grow, inan inclusive environment.
Competitivesalary with bonus potential!
Benefitsthat include medical and dental plan choices
Lookingto further your education? Let us help you with that – tuitionassistance is
available for full and part time employees after 90days, up to $5250 per year.
- Pluswe can offer you a whole suite of consumer discounts on items from cellphone plans to
travel and more.
WHAT YOU WILL DO:
Sort, identify,date stamp, and scan all incoming correspondence to appropriate patient account.
Update dispositionof accounts and patient demographics in FACS when necessary
Answer phone callsand assist callers in obtaining information
Process outgoing mail bygathering and mailing the outgoing letters and packages.
Establish and maintain constructive workingrelationships with coworkers, supervisors, managers and executives, as well asexternal clients and other external business contacts.
All other job duties as assigned by management
We are an equal opportunity employer and we value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status or disability status.
WHAT YOU NEED:
High school diploma or equivalent
One year experience in medical administrative office work and/or work in a hospital setting. Proficiency in using computerized mailing equipment.
Demonstrated problem solving and a strong attention to detail. Capable of meeting deadlines for multipletasks simultaneously
Correspondence Lead Analyst (Business Process Analyst 3)
Correspondence Lead Analyst (Business Process Analyst 3)
BWC PN 20078689
This position is located in Columbus (Franklin County), Ohio.
Pay Range: OCSEA/AFSCME 36
NOTE TO APPLICANTS:
THIS POSTING IS ONLY OPEN TO CURRENT, PERMANENT EMPLOYEES OF THE OHIO BUREAU OF WORKERS' COMPENSATION. OTHER APPLICANTS, INCLUDING THOSE EMPLOYED BY STATE AGENCIES OTHER THAN BWC, WILL NOT BE CONSIDERED.
The Bureau of Workers' Compensation (BWC) is a dynamic organization that offers career opportunities across many different disciplines. Please click this link to read more, then come back to this job posting to submit your application!
This position shall be filled in accordance with the provisions of the OCSEA Collective Bargaining Agreement. BWC bargaining unit members have selection rights before non-bargaining unit members. All other applications will only be considered if an internal bargaining unit applicant is not selected for this position.
Potential applicants lacking or not clearly documenting their qualifications will be eliminated from consideration. In order to be considered, applicants must address the specific requirements of this position.
You will be given the opportunity to address the specifics within the Supplemental Questions near the end of the application process. Concise and thorough responses to Supplemental Questions are crucial, and must be backed up in the remainder of your application package.
The ideal candidate will have knowledge and proficiency in the following systems, tools, and business activities: property and casualty insurance claims; underwriting and invoicing business processes; correspondence generation methods, processes, & architecture; bulk printing systems & methods; electronic document archival; production system scheduling & operations; Adobe Experience Manager (AEM) including administration and template management; Microsoft Team Foundation Server; & Microsoft SharePoint site management.
Under general direction of Core System Support Manager, utilizes thorough knowledge of business process analysis & systems development lifecycles in order to lead analysts & analyze business operations to determine areas in which to implement solutions through use of information technology, reduce overall costs &/or provide efficiencies: leads lower-level BPAs in the use of business process modeling &/or vendor solution evaluations to analyze potential for streamlining &/or reengineering business processes via implementation of IT solutions (e.g. coordinates with Department of Administrative Services [DAS] Office of State Printing to establish & refine data exchange & document handling processes); validates batch correspondence processes & results to confirm proper handling of document batches; calculates documents per-minute generation requirements & verifies compliance with documented metrics); identifies risks & recommends changes related to processes, projects & procedures (e.g. Identifies & documents process deficiencies, reviews, evaluates, & tracks system defects related to correspondence systems, reviews change requests for possible Correspondence impact, coordinates correspondence change requests with Business Process Architects, maintains version control of templates & fragments, completes Microsoft Team Foundation Server [TFS] updates for template assignments, verifies template & correspondence updates, represents team in Change Advisory Board meetings); makes recommendations for gains in efficiency &/or costs through implementation of IT solutions (e.g. optimizes scheduling & sequence of correspondence batch activities, researches alternate document delivery methods, updates functional design Documents as required); develops project plans with project managers & recommends approaches through defining tasks, leading meetings & other activities in order to gather & coordinate activities for requirements gathering (e.g. works with external software vendors & BWC staff to design & document PowerSuite programming changes). Performs as liaison between & among stakeholders: gathers & analyzes information from stakeholders, business owners, customers & management (e.g.
Claims, employers, sponsors); manages stakeholder expectations (e.g. prepares technical documentation, manages internal & external communications, hosts meetings) & ensures successful communications between project team members (e.g. PMO, application teams, QA, Production Control). Performs validation of solutions (e.g. coordinates correspondence testing with DAS State Printing): analyzes end products & specification requirements (e.g. conducts positive & negative unit testing, data extraction & examination, quantitative & statistical analysis, test script breakdown, comparison analysis, & specification walk-throughs). Performs related duties as assigned (e.g. compiles & submits weekly summary reports): communicates activities & status of problem resolution efforts; plans & conducts formal mentorship activities for peers &/or lower-level staff via verbal instruction &/or technical documentation; collaborates with Software Development Specialists on design & application software solutions; maintains AEM SharePoint site.
Job duty, knowledge, skill, and ability statements at a lower-level are understood to be able to be performed at any higher level.
Unless required by legislation or union contract, startingsalary will be set at the lowest rate of the salary range. In most cases successful employees will moveup a step in the salary range within six months, with subsequent step increasesoccurring every year as supported by successful performance evaluation results.
Education AND Experience:
Core undergraduate program in Computer Science, InformationSystems or Business Administration or equivalent work experience.
Minimum 7 years combined work experience in any combinationof the following: leading analysts and analyzing business operations todetermine areas to implement solutions through the use of informationtechnology and reducing overall costs and/or providing efficiencies.
Client Services Correspondence Agent
Position Title: Client Services Correspondence Agent
Location: Kansasa City Mo/Richmond VA
DO WORK THAT MATTERS.
At Abbott, diverse ideas, perspectives, and expertise allow us to create the life-changing solutions that help people live healthier lives. In 150 countries and with businesses spanning nutrition, diagnostics, medical devices, and branded generic pharmaceuticals, Abbott offers you enormous opportunities to explore your interests and help you achieve your career and personal goals.
Abbott Rapid Diagnostics (formerly Alere) is part of Abbott's Diagnostics family of businesses, bringing together exceptional teams of experts and industry leading technologies. We have an exciting opportunity for a Client Services Correspondence Agent within our Toxicology Function located in Kansas City, MO or Richmond, VA.
Abbott Rapid Diagnostics (formerly Alere) is part of Abbott's Diagnostics family of businesses, bringing together exceptional teams of experts and industry leading technologies to support diagnostic testing which provides important information for treatment and management of diseases and other conditions.
Outstanding customer service is a top priority at Alere eScreen, and the Client Services Team plays a critical role in shaping Alere's image with our customers, vendors, and business partners. Alere imparts the importance of that role, by selecting team members who are committed to providing knowledgeable, responsive, helpful, and courteous interactions. The Client Service Correspondence Agent will ensure that responses to email and Chat inquiries are accurate, timely, and professional. In addition to written communication with clients and clinics, agents identify, define, and document any issues related to eScreen systems or practices, as well as determine root causes, and identify and research concerns
Offers recommendations with regards to Client Services policies and procedures related to the servicing of eScreen clients and clinics
Provides feedback as it relates to training methods, mediums, and plan for all new client services representatives
Adheres to Balanced Performer Quality, Performance, and Attendance Standards
Focused to ensure that Turn Around Time Service Levels are achieved
Answers email and Chat inquiries, and escalations
Maintains appropriate client follow-up
Understands general collection, laboratory, and medical review procedures
Advanced knowledge of eSreen123 and MyeScreen.com
Identifies, documents, and resolves negative impacting gaps, trends, or issues
As necessary escalates issues from clinics and clients
Informs Managers and Team Leaders of issues regarding eScreen systems
Makes recommendations for improved processes, or procedures within Client Services
Other duties may be assigned
To be considered an applicant for this position you must show how you meet the basic qualifications of the job in a resume or document you upload, or by completing the work experience and education application fields. Accepted file types are Microsoft Word (DOC or DOCX), PDF, HTML, or TXT.
Four-year degree from an accredited college or university is strongly preferred
Call center experience strongly preferred
Flexible work schedule (shifts run from 7am CT through 7pm CT)
Strong written communication skills
Understands productivity and quality objectives
Strong computer skills
LEADERSHIP / TALENT MANAGEMENT
Assists with interviews and gives recommendations about candidates
Training new employees
Assigning and directing work
Addressing complaints and resolving problems
Positive and helpful attitude
Punctuality and attendance
Initiative and Attention to detail
At Abbott, we're committed to helping people live their best possible life through the power of health. For more than 125 years, we've brought new products and technologies to the world -- in nutrition, diagnostics, medical devices and branded generic pharmaceuticals -- that create more possibilities for more people at all stages of life. Today, 99,000 of us are working to help people live not just longer, but better, in the more than 150 countries we serve.
An equal opportunity employer, Abbott welcomes and encourages diversity in our workforce.
We provide reasonable accommodation to qualified individuals with disabilities. To request an accommodation, please send an email to firstname.lastname@example.org.
Correspondence Team Lead
The Team Leader is responsible for establishing and maintaining profitable relationships with consumers on behalf of Electrolux through the daily coaching and supervising of a team of customer service representatives. This role will drive lifetime consumer brand loyalty and profitable growth through coaching, counseling, training, motivating and recognizing direct reports. The Team Leader is in a strong position to influence organizational performance, employee engagement, and the Customer Engagement Center culture. Therefore, this role must demonstrate tact, sensitivity, confidentiality, and professionalism.
ESSENTIAL DUTIES AND RESPONSIBILITIES
Provide daily direction and communication to customer service representatives so that calls are answered in a timely, efficient and knowledgeable manner and consumer issues are appropriately resolved.
Maintain a dedication to providing exceptional customer service; foster customer service obsession and strong morale within the team.
Ensure floor operation is supported via real-time escalations support as needed.
Ensure that target service levels, quality, and revenue goals are met and that team members adhere to
published policies, procedures, and guidelines.
Provide statistical and performance feedback and coaching on a regular basis to each team member.
Respond to and resolve employee relations issues expressed by team members; create and maintain high quality work environment so team members are motivated to perform at their highest level.
Address disciplinary and/or performance problems according to company policy. Prepare warnings and communicate effectively with employees on warnings.
Provide continual evaluation of processes and procedures. Responsible for suggesting methods to
improve area operations, efficiency, and service to both internal and external customers.
Assist CEC leadership team with daily operation of the center when needed. Serve as a member/leader of special or on-going projects that are important to the CEC transformational efforts.
Use appropriate judgment in upward communication regarding department or employee concerns.
Provide backup support for other queues and departments as necessary.
High School diploma or equivalent, college degree strongly preferred
Minimum 2-year experience in sales or consumer service
Minimum 1 year supervisory/coaching experience
Or equivalent combination of education and experience
KNOWLEDGE, SKILLS & ABILITIES
Excellent communication skills – verbal and written
Ability to develop and motivate others
Ability to provide and support a direction or vision
Capable of setting priorities, meeting pre-determined deadlines and multi-tasking. Strong initiative and pro-active mindset
Possess strong decision making, problem-solving and analytical skills with particular attention given to detail and accuracy.
Demonstrated customer obsession resulting in the ability to meet and exceed consumer needs.
Strong selling and persuasion skills.
Intermediate knowledge of Microsoft Word and Excel
Successfully navigates through ambiguity and change
Bilingual capabilities a plus
Ability to multi-task
Experience with SAP CRM, Service Bench, IPL, Avaya phone systems a plus
IT Security Specialist - Management Correspondence I Ad Hoc Reporting
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GuidePoint Security has an immediate opening for a qualified Security Specialist that will work using sources where compliance data is stored, to include, but not limited to, Information Assurance Compliance System (lACS), FISMA Inventory Database, Management Aggregation of Security Tool, and data calls from sub-components to create reports for Management on the status for security compliance. Shall provide support in collecting and reporting data management correspondence
Role and Responsibilities:
Generate ad-hoc reports as requested. Ad-hoc reporting may represent subsets of the overall Performance reporting or new/unique data sets based on entire compliance data stored within the supporting tools
Generate the quarterly and annual FISMA Scorecard and OMB reports as necessary
Develop a draft scorecard as requested by the Government to help predict performance
Recommend data collection and reporting changes to support changing OMB requirements
Provide Database Administrator (DBA) support for the Oracle and SQL Server databases that collect and generate data used to support the program
Maintain ISO Support Tools to ensure alignment with the latest DHS Policy, Procedures and Plans within 30 days of updates. Changes to the DHS Information System Security Policy and associated Handbooks, OMB, National Institute of Standards and Technology (NIST) guidance, and other sources may drive changes
Manage the ISO Support Tools as part of an overall configuration management process. The Configuration management process must include both standard and urgent change needs by ISO including patching and bug fixes. The process shall include procedures for ensuring quality control and security reviews of all changes. Management of these tools will be accomplished through patching on both a regular basis, and urgently as deemed necessary by the USCERT
Support monthly meetings for communicating changes to the ISO Support Tools and processes and garner DHS Component feedback. This will include attending Configuration Control Board (CCB) meetings to receive approval for changes, and creating documentation to support these changes
Manage and support both unclassified/FOUO and classified versions of all ISO Support Tools as necessary. This support will be accomplished by performing standard system administration duties
Complete all support needs for the ISO Support Tools including security,performance,SA, And FISMA reporting per DHS Policy in coordination with the DHS Hosting Facility. This includes the SA of the tools within the office. The vendor will be responsible for performing the Security Assessment for the lACS and MAST systems
Document, process, aggregate, and track monthly data feeds from each NPPD sub- component into the Continuous Monitoring Database (CMDB) within the ISO lACS and MAST databases for the arrangement of the scorecard
Respond to corporate requests as required
Work remotely from a home office when not at Client site or Corporate Office
CISSP or CAP required
Must be able to acquire DHS Suitability
- B.S. degree in a related field required
GuidePoint Security is a rapidly growing, profitable, privately-held value added reseller that focuses exclusively on Information Security. Since its inception in 2011, GuidePoint has grown to over 350 employees, established strategic partnerships with leading security vendors, and serves as a trusted advisor to more than 1,000 clients.
Firmly-defined core values drive all aspects of the business, which have been paramount to the company's success and establishment of an enjoyable workplace atmosphere. At GuidePoint, your colleagues are knowledgeable, skilled, and experienced and will seek to collaborate and provide mentorship and guidance at every opportunity. This is a unique and rare opportunity to grow your career along with the one of the fastest growing companies in the nation.
Some added perks….
MacBook Air or Pro
Healthy mobile phone and home internet allowance
100% employer-paid medical and dental with generous employer family contributions
Eligibility for retirement plan after 2 months at open enrollment
Equal Opportunity Employer
GuidePoint Security, LLC is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability status, marital status, sexual orientation, gender identity, genetic information, protected veteran status, or any other characteristic protected by law.
In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification document form upon hire.
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