Correspondence Clerk Job Description Sample
Our mission is to continue the teaching and healing ministry of Jesus Christ. Our core values are compassion, integrity, excellence, teamwork and wholeness.
The Correspondence Clerk is responsible for processing all Patient Business Office incoming and outgoing mail, completing daily bill logs, and completing all department faxing. These responsibilities will be completed for all LLUH facilities. Performs other duties as needed.
High School Diploma or GED required. Minimum one year of experience in a medical business office setting preferred.
Able to keyboard 40 wpm. Able to read; write legibly; speak in English with professional quality; use computer, printer, and software programs necessary to the position (e.g., Word, Excel, Outlook, PowerPoint). Operate/troubleshoot basic office equipment required for the position; Able to relate and communicate positively, effectively, and professionally with others; work calmly and respond courteously when under pressure; collaborate and accept direction.
Able to communicate effectively in English in person, in writing, and on the telephone; think critically; manage multiple assignments effectively; organize and prioritize workload; work well under pressure; problem solve; recall information with accuracy; pay close attention to detail; work independently with minimal supervision. Able to distinguish colors as necessary; hear sufficiently for general conversation in person and on the telephone, and identify and distinguish various sounds associated with the workplace; see adequately to read computer screens, and written documents necessary to the position.
Organization: Loma Linda Unv Shared Services
Benefits Eligible: Yes
Employee Status: Regular
Shift: Day Job
Days of Week: Monday, Tuesday, Wednesday, Thursday, Friday
Job Code:2019-10-4-005 Location:San Angelo, TX Status:Regular Full Time
As a Correspondence Clerk, your responsibilities will be:
To accurately receive, review, scan and forward correspondence, ensuring that all federal & state regulations, contractual compliance and company guidelines and standards are met.
Additionally ensure that all deadlines are met, as dictated by client contracts, department & company policies and any/all regulatory or compliance requirements.
Review all incoming mail, prioritizing by urgency and importance as per department & client guidelines.
Process and scan all correspondence efficiently and accurately.
Enter appropriate status codes on the system, updates current account information, and generates letters.
Distributes designated media to other departments as appropriate.
Counts and logs daily production.
Completes all other tasks and duties as assigned.
Required Skills and Knowledge:
High level of ability in multi-tasking and prioritizing workload.
Must have flexibility and able to adapt to ever changing needs and requirements.
MS Excel & Word skills.
Able to meet or exceed deadlines.
Able to work efficiently independently and complete any/all workload as assigned by department management.
Strong communication in both verbal & written business language skills.
Responsible, dependable, conscientious, detail oriented and reliable.
Sit/stand/walk 8-12 hours/day
Lift/carry/push/pull under and over 10 lbs occasionally
Keying frequently, handling, reaching, fine manipulation Education and Experience:
2-3 years general office work experience & environment
High School diploma preferred
Performant Financial Corporation is an Equal Opportunity Employer.
Performant Financial Corporation is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, national origin, ancestry, age, religion, gender, gender identity, sexual orientation, pregnancy, age, physical or mental disability, genetic characteristics, medical condition, marital status, citizenship status, military service status, political belief status, or any other consideration made unlawful by law.
NO AGENCY SUBMISSIONS
Accounts Receivable Guest Correspondence Agent
At Sheraton, we go above and beyond in everything we do. We are inspired by our guests and one another – and are driven to make things better.
We love what we do, and we give it all we've got – on property and off. When guests stay with us, it's not just a room with a bed that they're buying. It's an experience.
We're looking for someone who is ready to go beyond in everything they do. If you are someone with a genuine drive to improve your life and the lives of those around you, we encourage you to explore careers with Sheraton.
Check figures, postings, and documents for correct entry, mathematical accuracy, and proper codes. Organize, secure, and maintain all files, records, cash and cash equivalents in accordance with policies and procedures.
Record, store, access, and/or analyze computerized financial information. Maintain accurate electronic spreadsheets for financial and accounting data. Classify, code, and summarize numerical and financial data to compile and keep financial records, using journals, ledgers, and/or computers.
Prepare, maintain, and distribute statistical, financial, accounting, auditing, or payroll reports and tables. Complete period-end closing procedures and reports as specified. Prepare, review, reconcile, and issue bills, invoices, and account statements according to company procedures.
Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets; protect the privacy and security of guests and coworkers. Address guests' service needs in a professional, positive, and timely manner.
Speak with others using clear and professional language; prepare and review written documents accurately and completely; answer telephones and emails using appropriate etiquette. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Develop and maintain positive working relationships with others; support team to reach common goals; listen and respond appropriately to the concerns of other employees. Perform other reasonable job duties as requested by Supervisors.
Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Marriott International does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws.
Executive Assistant/ Control Correspondence Liaison
Control Correspondence Liaison
Place of Performance: NOAA HQ, Silver Spring, MD
Period of Performance: 1-3 years
Salary based on experience.
Minimum Requirements: Bachelor’s Degree in a related field plus two (2) years of relevant experience.
Must be able to perform the following tasks at a minimum:
- Support the Control Correspondence Unit of AD with its duties by entering and updating correspondence and agreements in WebDocFlow or latest-version system available, routing correspondence folders to appropriate offices, and maintain correspondence files
- Collect, compile and edit weekly status reports regarding correspondence and other assignments and submit to Branch Chief
- Circulate important office documents via inter/intra-department envelopes and email and filing/record keeping
- Prepare and disseminate, if requested, information and guidance that clarifies administrative practices including correspondence
- Create and route WebDocFlow folders and actions for Memorandums of Agreements/ Understanding (MOA/MOUs) within NOAA and between other agencies
- Additionally, maintain, update, and archive inter/intra-agreement database.
- When executing the above activities, review items for completeness and conformance with NOAA and NOS guidance
- Communicate effectively with NOS MB staff on the status of items
Please submit your résumé in MS Word format when responding
EEO and drug-free workplace
Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status
All applications will be held for 30 days following closure of posting
Senior Correspondence Administrator
As part of the Service Operations Team, responsible for accurately entering of AllWays Health Partners correspondence to member and provider records and work within various systems to report and resolve data entry issues and data discrepancies according to department guidelines.
Responsible for reviewing and sorting all incoming correspondence for all departments, including; but not limited to Claims, Grievance/Appeals, COB/TPL, and Member Reimbursement.
Responsible for understanding the distinction between correspondence of business within AllWays Health Partners to ensure proper and effective interpretation of data.
Handle complex and non-complex claim correspondence and strive to response deliver best practice.
Demonstrate strong interpersonal skills, have a high level of initiative, excel in written and verbal communication.
Exceptional awareness of HIPAA regulations to ensure all member PHI is protected while handling high correspondence.
Responsible for reviewing all documentation, logging, forwarding and transmitting correspondence for scanning and/or storage within agreed upon service level agreements.
Analyze and interpret data as it relates to logging of correspondence.
Able to prioritize work tasks with the day to day business from other departments, including Provider Relations, Compliance, Claims, COB/TPL and Provider Appeals.
Oversee the daily assignments of temporary and interns as directed by management.
Responsible for meeting all department quality and productivity performance standards.
Responsible for following all recommended processes and implementing approved process changes effectively to ensure efficiency and productivity levels.
Responsible for identifying and resolving document/imagery discrepancies by utilizing daily reports provided by New England Documents.
Responsible for logging each department's correspondence according to its individual criteria.
Ability to identify trends that may cause a change/increase in correspondence levels, as well as solutions to ensure effective service levels.
Must be able to take initiative in learning, retaining and utilizing all processes, systems and resources.
Meets or exceed daily production goals and quality expectations consistently.
Anticipates and meets, or exceeds, internal and/or external customer expectations and requirements; establishes and maintains effective relationships with customers and gains their trust and respect.
Hold self and others accountable to meet commitments.
Ensure diversity, equity, and inclusion are integrated as a guiding principle.
Persist in accomplishing objectives to consistently achieve results despite any obstacles and setbacks that arise.
Build strong relationships and infrastructures that designate AllWays Health Partners as a people-first organization.
Department Specific/Non-Essential Functions:
Must be able to regularly lift up to 20 lbs.
Other duties as assigned with or without accommodation.
Working Conditions and Physical Effort:
Work is normally performed in a typical office work environment. Required:
High School Diploma or the equivalent combination of training and experience, plus 1-2 years of related experience.
Knowledge of Word, Excel and Outlook, Adobe Pro
1-2 years data entry experience.
Excellent written, verbal and communication skills including proficient use of English.
QNXT or similar systems experience
2 years of related experience
Knowledge of enrollment and Insurance claims logging
Knowledge of internal correspondence logging process
Knowledge of claim forms (professional and facility)
Attention to detail, decision making, problem solving, time management and organizational skills, communication and teamwork
Must be able to multi-task and be prepared for quick changes to daily tasks.
Demonstrated competency in high-productivity data entry environment
Good follow-up skills, seeing tasks to completion
Verse in Audit skills with attention to detail.
Demonstrate AllWays Health Partners' core brand principles of always listening, challenging conventions, and providing value.
Respect the talent and unique contribution of every individual, and treat all people in a fair and equitable manner.
Exercise self-awareness; monitor impact on others; be receptive to and seek out feedback; use self-discipline to adjust to feedback.
Be accountable for delivering high-quality work. Act with a clear sense of ownership.
Bring fresh ideas forward by actively listening to and working with employees and the people we serve.
Certification or Conditions of Employment:
- Pre-employment background check
- CORI background check, if applicable
Works with minimal supervision; ensures daily service level agreements are met using available processes and resources.
This position interacts within AllWays Health Partners with team members in various departments, including staff and management level personnel. Outside AllWays Health Partners, this position is responsible for day-to-day interactions with vendor representatives.
Position Purpose: Receive, log, and distribute all incoming correspondence and send correspondence to providers, Plans and/or Medical Review Nurse
Review and log all correspondence received for timeliness, COB related information, informal and formal appeals
Create and send correspondence relating to payment or denied claims decisions
Distribute reports to the appropriate departments as necessary
Receive and respond to inquiries, requests and issues from internal and external customers
Mandatory overtime is required
Education/Experience: High school diploma or GED. 1 year of experience with general administrative secretarial practices and operation of office equipment such as a personal computer, requiring some advanced skills knowledge.
Windows 95/2000, Excel and Microsoft Outlook experience preferred. Physician's office experience is preferred.
Centene is an equal opportunity employer that is committed to diversity, and values the ways in which we are different. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or other characteristic protected by applicable law.
Processing Support-Assoc II -Mail Correspondence
Where good people build rewarding careers.
Think that working in the insurance field can't be exciting, rewarding and challenging? Think again. You'll help us reinvent protection and retirement to improve customers' lives. We'll help you make an impact with our training and mentoring offerings. Here, you'll have the opportunity to expand and apply your skills in ways you never thought possible. And you'll have fun doing it. Join a company of individuals with hopes, plans and passions, all using and developing our talents for good, at work and in life.
In this role, you will investigate and process requests in support of customers and internal/external business partners performed under general supervision using documented procedures. You will be assisting management or subject matter expert in activities of basic complexity, requiring some independent judgment. With great attention to detail, your primary functions as a part of this processing team will center around printing required letters, inserting (stuffing envelopes), as well as mailing. You will need to possess basic computer skills as well as have an understanding of how to operate basic office equipment.
Tentative Start Date: June 17, 2019
Work Schedule: Core office hours are 7:30am
6:00pm. Standard office hours are 7:30am
4:00pm, with some flexibility for a later shfit as long as it's within the core hours of the department.
Training: You will receive on the job training for the role and will be expected to work the standard office hours of 7:30am
- 4:00pm for the first 2-3 weeks.
Processes business related functions in accordance with internal and external business requirement guidelines.
Performs routine processes that require a basic knowledge and understanding of business unit processes and general insurance information.
Investigates and resolves requests and/or inquiries of basic complexity.
Utilizes knowledge, training and experience to interpret procedures and make fundamental processing decisions.
Processes daily functions with quality and manages work with an understanding of business unit priorities.
Maintains and reports daily work condition based on business unit needs.
Reviews and investigates issues related to policies and/or systems.
Reports system and/or policy issues.
Conducts and supports system and application testing based on business unit needs.
Interacts with business partners and customers.
May receive and respond to written and verbal communication from internal and external business partners.
Participates in business meetings with internal and external business partners.
High school diploma or equivalent required.
Experienced in Microsoft Office: Excel, Word, and Outlook.
Effectively communicates technical and business ideas and information to others, including non-technical audiences.
Attentive to existing standards and procedures, and may recommend improvements to existing standards and procedures within the work area.
UPMC Altoona is currently hiring a Correspondence Secretary for Health Information Management department at Blair Medical Associates. This individual will be responsible for timely flow of all release of information and correspondence requests to and from patients, physicians and insurance/disability insurers.
This is a Monday-Friday, daylight position. The hours are 8:30am-5pm, located at Station Medical Center - Blair.
Up for the challenge? Apply today!
Answers and processes phone inquires pleasantly and appropriately in a timely fashion.
Completes and distributes all forms per completion P/P for physician review and signatures.
Copies and/or prints processes all completed transcription for PCP's in a timely and efficient manner.
Ensure and maintain patient confidentiality in all aspects of the release of information processes by obtaining proper patient authorization prior to release.
In satellite offices, creates new charts and obtains charts from other physician offices or SMART if necessary, edits chart volumes, purges charts when needed.
In satellite offices, obtains medical record numbers for all correspondence that arrives and distributes to the Health Information Department for charts to be attached.
In satellite offices, provide coverage for reception.
Prepares and completes billing for secretarial services including Data Entry and Refunds.
Process all release of information and form completion requests (printed or electronic) in a timely and efficient manner.
Graduate of accredited Medical Secretary School preferred; minimum of one year related experience and/or training; equivalent combination of education and experience.
Must be able to accurately complete disability insurance forms and write simple correspondence.
Must have the ability to take and relay accurate phone messages.
Must effectively present information in one-on-one situations to patients, physicians and co-workers.
Above average computer skills and experience.
Must be able to operate all office equipment generally used with in the department.
Licensure, Certifications, and Clearances:
- Act 34 Criminal Clearance
UPMC is an equal opportunity employer. Minority/Females/Veterans/Individuals with Disabilities
Business Systems Analyst II- Enterprise Correspondence
Enterprise Correspondence is responsible for providing analysis and second-tier support for the business areas assigned to them. The position involves, but is not limited to, the analysis, design and estimation of medium to large-scale projects, product support, and coordination with team members on project development. This position involves moderate coordination with other departments, business partners, and outside vendors in order to provide customer support.
Gather customer requirements to provide innovative solutions and recommend system, product and process enhancements
Prepare documentation and specifications for system improvements, maintaining correspondence guideline consistencies amongst all documents and departments
Design and create production reports
Work closely with internal business units to design final correspondence versions, meeting both business and legal requirements
Partner with internal departments to ensure tasks are defined and documented with timely deliverables
Communicate with managers, internal business partners and external print vendor(s) regarding project status and production performance Provide direction to and mentor entry-level analysts
Work closely with external print vendor(s) to facilitate project completion and support production file processing workflow
Provide applications support for administration set-up/configuration and issue resolution
Coordinate business software implementation/interfaces amongst program development teams Communicate business rules and process interpretation/documentation
Perform project planning, coordination and management on multiple projects
Interface with software vendor in support of business application software upgrades and/or releases
Perform other duties as assigned
Conform with all corporate policies and procedures
Advanced knowledge of business processes for supported business groups
Advanced knowledge of information technology systems, infrastructure and operations
Knowledge of business processes for supported business groups
Knowledge of GM Financials core business functions, policies and procedures
Significant experience in a large and complex business environment
Working knowledge of information systems and operations systems for supported business groups
Working knowledge of the consumer loan business
Ability to analyze data using Excel for reporting and data mining purposes
Ability to interact with staff at all levels
Ability to meet expected delivery dates and the tasks necessary to achieve objectives
Ability to work directly with senior level management
Computer skills and conversance in information technology issues
Excellent writing and speaking skills
Good people skills
Must be a self-starter and able to manage the investigations function with minimal supervision
Strong in the use of Microsoft Office software
Writing and speaking skills
- Bachelor's Degree in computer studies; high school degree plus equivalent experience preferred
- 2-3 years support experience in an IT environment and respective business area in analyzing and implementing applications systems required
Occasional overtime or split shifts may be required
Subject to stressful situations
some travel required
normal office environment
Fast-paced office environment
Strong focus on providing quality service to internal and external customers
Work additional hours based on production demands requiring mandatory overtime
Flexible schedule with possibility of working long hours
Subject to daily service level requirements
Payment Correspondence Specialist
This position is responsible for the accurate and timely processing of medical account receivable payments, posting adjustments, secondary balance and patient balance transfers, and ledger reconciliation.
Reports: Billing Manager
Post and balance all patient and insurance payments including, Electronic Fund Transfers (EFTs) and Explanation of Benefits (paper) in an accurate and timely manner in compliance with departmental policies and procedures.
Post all zero pay Explanation of Benefits, including patient deductibles, forward balances and withholds, and denials.
Payment reconciliation and cash receipts balancing, verification of payment accuracy.
Process adjustments for denials, contractual requirements, credit balances, and unapplied cash.
Initiate account / ledger corrective actions including referral to the supervisor when appropriate.
Responsible for researching and processing denials, adjustments, and credit balances; including understanding the reasons for each; and, determining the appropriate corrective action and payor/patient liability.
Research and resolve accounts receivable inquires with members of the billing department and business partners in a timely and accurate manner.
Coordinate updates to billing database as needed and make recommendations as needed for improvements.
Assist account receivable team as needed to meet deadlines, including assisting with overloads.
Assist with special projects and general administrative duties.
Perform other duties as may be assigned.
Regular attendance and timeliness is essential.
Knowledge and experience in medical billing practices, including third-party billing.
Knowledge of HCFA 1500 Professional claims and professional claims billing
Proven knowledge of current CPT, HCPCS, ICD-10 Codes, and modifier usage
Knowledge of common Medical Terminology
Knowledge of EDI Billing systems, Practice Management systems, and other billing software and tools
Excellent data entry skills
Excellent organization skills with attention to detail
Proficiency in MS Office Applications, including Word and Excel
Experienced in placing calls to clients or insurances for missing information
Ability to work independently as well as part of a team
Knowledge and experience in receivable follow-up, insurance follow-up, insurance posting, medical payment posting, and/or cash application.
Highly proficient in using various insurance systems and websites to troubleshoot insurance claims.
Clear understanding of debits and credits as it relates to accounts.
Prior experience reading and interpreting Explanation of Benefits (EOB)
Any combination of experience and training that would provide the required knowledge and abilities is qualifying.
Three to five years of medical billing experience.
Knowledge and/or exposure to accounts receivable systems.
Knowledge and/or exposure to accounts receivable collection functions.
Associates degree or equivalent industry-specific work experience.
This position requires 95% of employees work day on computer.
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