Correspondence Clerk Job Description Sample
Responsibilities: To accurately receive, review, scan and forward correspondence.
Ensuring that all federal & state regulations, contractual compliance and company guidelines and standards are met. Additionally ensure that all deadlines are met, as dictated by client contracts, department & company policies and any/all regulatory or compliance requirements. Review all incoming mail, prioritizing by urgency and importance as per department & client guidelines.
Process and scan all correspondence efficiently and accurately. Enter appropriate status codes on the system, updates current account information, and generates letters. Distributes designated media to other departments as appropriate.
Counts and logs daily production. Completes all other tasks and duties as assigned. Required Skills and
High level of ability in multi-tasking and prioritizing workload. Must have flexibility and able to adapt to ever changing needs and requirements. MS Excel & Word skills.
Able to meet or exceed deadlines. Able to work efficiently independently and complete any/all workload as assigned by department management. Strong communication in both verbal & written business language skills.
Responsible, dependable, conscientious, detail oriented and reliable. Physical
Sit/stand/walk 8-12 hr/day Lift/carry/push/pull under and over 10 lbs occasionally Keying frequently, handling, reaching, fine manipulation Experience and Education: 2-3 years general office work experience & environment High School diploma preferred Performant Financial Corporation is an Equal Opportunity Employer.
Performant Financial Corporation is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, national origin, ancestry, age, religion, gender, gender identity, sexual orientation, pregnancy, age, physical or mental disability, genetic characteristics, medical condition, marital status, citizenship status, military service status, political belief status, or any other consideration made unlawful by law. NO AGENCY SUBMISSIONS
Assoc Correspondence Clerk
Assoc Correspondence Clerk
New Heritage Healthcare Requisition # R265343
Working under the direction of the Claims Director, this position is responsible for consistent and accurate distribution of claims correspondence while meeting the timeliness and accuracy standards set forth by CMS, Department of Managed Care, AB1455 and the Claims Department polices and procedures.
Essential Values-Based, Leadership and Management Competencies: Demonstrates values-based competencies in line with the four core values that are the foundation of all activities performed by employees in order to achieve the Mission of the St. Joseph Health System.
Dignity: Demonstrates competence in communication and interpersonal relations. Excellence: Demonstrates competence in continuous improvement, continuous learning, accountability, and teamwork. Service: Demonstrates competence in customer/patient focus and adaptability.
Justice: Demonstrates competence in community orientation and stewardship. (As defined on the attached Values-Based Competency Model Form.) Essential Functions: • Reviews and finalizes all claims denied as member responsibility and accurately generates denial letters while achieving and maintaining a 100% accuracy rate for all letters generated. • Enters and finalizes claims to be forwarded to the health plans and generates forwarding letters for all claims that need to be manually forwarded to Health Plans while achieving and maintaining a 95% accuracy score. • Reviews and processes audit errors on a daily basis. • Alerts Claims Management of all claims issues that would impact any Healthplan compliance. Additional
• Other duties may be assigned as needed. Minimum Position
Requires High school diploma or equivalent. Licensure/Certification: None. Experience: • 1 year prior experience in an IPA, Medical Group or Health Plan setting.
Should be familiar with the Microsoft windows operating environment. Knowledge / Skills / Abilities: • A working knowledge of an IPA, Medical Group, or Health Plan Claims Department. • Possess basic analytical and problem solving skills. • Demonstrate effective written and oral communication skills, ability to follow instructions, interpersonal skills, and organizational ability and work independently. • Must be able to work as a team player and have a professional demeanor. • Organization and prioritization skills.
Other: 10-key by touch Preferred Position
• 1 year prior experience as a Claims Examiner, Medical Biller, or Coding in an IPA, Medical Group or Health Plan. • Familiarity with computerized claims processing/transaction system. Experience: Previous experience within the Health Care Industry Computer
Previous IDX experience.
Joseph Heritage Healthcare (SJHH) is one of California's most respected medical groups. With over 3,000 employees and 75 locations throughout California, including, Northern California, Orange County, High Desert and Los Angeles County, SJHH has been continually recognized as a leader in quality, customer service and information technology. This kind of success is the result of team work, a commitment to excellence and a strong adherence to the organization's mission, vision and values.
Joseph Heritage Healthcare (SJHH) provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, St. Joseph Heritage Healthcare (SJHH) complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
Correspondence Clerk I (Sca)
Correspondence Clerk I (SCA) Job Code:2017-35-4-003Location:San Angelo, TXStatus:Regular Full Time
To accurately receive, review, scan and forward correspondence. Ensuring that all federal & state regulations, contractual compliance and company guidelines and standards are met. Additionally ensure that all deadlines are met, as dictated by client contracts, department & company policies and any/all regulatory or compliance requirements.• Review all incoming mail, prioritizing by urgency and importance as per department & client guidelines.• Process and scan all correspondence efficiently and accurately.• Enter appropriate status codes on the system, updates current account information, and generates letters.• Distributes designated media to other departments as appropriate.• Counts and logs daily production.• Completes all other tasks and duties as assigned.Required Skills and
• High level of ability in multi-tasking and prioritizing workload.• Must have flexibility and able to adapt to ever changing needs and requirements.• MS Excel & Word skills.• Able to meet or exceed deadlines.• Able to work efficiently independently and complete any/all workload as assigned by department management.• Strong communication in both verbal & written business language skills.• Responsible, dependable, conscientious, detail oriented and reliable.Physical
• Sit/stand/walk 8-12 hr/day• Lift/carry/push/pull under and over 10 lbs occasionally• Keying frequently, handling, reaching, fine manipulation
Education and Experience:• 2-3 years general office work experience & environment• High School diploma preferred
Performant Financial Corporation is an Equal Opportunity Employer.Performant Financial Corporation is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, national origin, ancestry, age, religion, gender, gender identity, sexual orientation, pregnancy, age, physical or mental disability, genetic characteristics, medical condition, marital status, citizenship status, military service status, political belief status, or any other consideration made unlawful by law.NO AGENCY SUBMISSIONS SDL2017
HIM Correspondence Clerk
Established in 1980, the Greater Lawrence Family Health Center, Inc. (GLFHC) is a multi-site, mission-driven, non-profit organization employing over 600 staff whose primary focus is providing the highest quality patient care to a culturally diverse population throughout the Merrimack Valley. Nationally recognized as a leader in community medicine (family practice, pediatrics, internal medicine, and geriatrics), GLFHC has clinical sites throughout the service area and is the sponsoring organization for the Lawrence Family Medicine Residency program.
GLFHC is seeking a customer-service oriented, bilingual (English/Spanish) Medical Records Clerk as known as a HIM Correspondence Clerk to join our dynamic and fast paced Health Information Management (HIM) Team. The HIM Correspondence Clerk provide copies of medical records as requested by attorneys, the courts, insurance companies, and patients in a timely manner following legal guidelines, Health Center policies and rules of confidentiality. The HIM Correspondence Clerk is expected to become proficient in the application of legal limits and requirements in release of and requests for medical records.
Scope of Duties: Provide customer service for patients and staff who present themselves to request information from HIM. Ensure completion of release forms and transfer forms, assisting patients as needed to fill out completely.
Open, date stamp, and process mail and faxes daily. Complete appropriate fields of the 'GLFHC Use' box on release form and scan and index all record request forms, subpoenas, court orders, and completed forms into the appropriate Document Type in the patient's electronic medical record (EMR) daily. Produce copies of patients' medical records, as needed for patient requests, subpoenas, court orders, and lawyers, using Checklist for Release of Health Information to carefully review records for sensitive information and HIPAA compliance.
When applicable, exclude sensitive information or obtain additional authorization from the patient. Notify Health Information Director if GLFHC is named in a subpoena or court order. Document non-routine disclosure note in electronic medical record for subpoenas, court orders, and worker's compensation releases that do not require patient authorization, and weekly prenatal updates to the hospital.
Assist court investigators and State investigators by providing records. Requirements
GED/high school diploma Understanding of Medical Terminology required Bilingual (English/Spanish) skills written and oral strongly preferred Correspondence experience preferred but not required. Knowledge of laws and regulations concerning health information.
GLFHC offers a setting that's flexible, rewarding and challenging. If you want to make an impact to the community we serve, apply today Apply On-lineSend This Job to a Friend Programs & Services For Patients The Family Pharmacy Locations Family Medicine Residency News & Events About Public Statement This health center is a Health Center Program grantee under 42 USC 254b and a deemed Public Health Service employer under 42 USC 233 (g)-(n). No one will be denied access to services at GLFHC due to inability to pay; there is a discounted/sliding fee schedule available based on family size and income. Accreditations Copyright © Greater Lawrence Family Health Center All Rights Reserved. Website Design by Jackrabbit SDL2017
Correspondence Clerk - Part-Time
Universal Health Services, Inc. (UHS) is one of thenation's largest and most respected health care management companies,operating through its subsidiaries acute care hospitals, behavioralhealth facilities and ambulatory centers nationwide. Founded in 1978,UHS subsidiaries now have more than 65,000 employees.
The UHSbusiness strategy is to build or purchase health care properties inrapidly growing markets and create a strong franchise based onexceptional service and effective cost control. Our success comesfrom a responsive management style and a service philosophy based onintegrity, competence and compassion. Arbour Hospital, a118 bed (106 Adult/12 Adolescent) private psychiatric facilitylocated in Boston's Jamaica Plain neighborhood; the hospitalalso manages an 18 bed satellite adult psychiatric unit inQuincy.
Arbour Hospital is accredited by The Joint Commissionand licensed by the MA Department of Mental Health. Arbour Hospital is currently seeking a Correspondence Clerk. Thisposition performs the following functions in accordance with Hospitalprocedures and industry standards and regulation.
This is a part-timeposition, Tues-Fri, 11:30-4:30 Description: 1Screens various requests, both written and oral for appropriateness,referring non-medical record requests to the correct department in ahigh percentage (95%) of the time. 2. Answers appropriate statrequests for information or takes action on them within one workingday of receipt. 3. Prior to release, verifies that the requestis valid and does not violate any confidentiality rules, policies orlaws.
In order to meet the performance standard no unauthorizedrelease is acceptable. 4. When patient information is availableand authorization standards have been met will photocopy and mail thedocumentation within ten business days. 5. Maintains anup-to-date log of all information released. 6.
Assists patientsand staff by answering routine questions about confidentialitypolicies and requirements. Routine means ninety percent of the time.More difficult questions should be referred to your supervisor. 7. Serves as resource on medical-legal issues. 8.
Files,Sorts, Scans documentation. 9. Accepts and completes specialprojects as requested by supervisor 10. Meets hospitalattendance policy 11. Meets published standards of punctuality Job Requirements The following are the job requirements forthe
CorrespondenceClerk position: Required: • High School Diploma or equivalent SDL2017
Correspondence Claims Specialist
Foundations Recovery Network (FRN) is the premier provider of integrated treatment for co-occurring addiction and mental health concerns, offering residential and outpatient services nationwide. At each facility, we focus on patient-centered care and an individualized approach, upholding a high standard of innovative treatment and compassionate attention to each patient’s needs. We are committed to providing and promoting evidence-based treatment for individuals with co-occurring disorders through clinical services, education, and research. Our purpose is to create lifetime relationships for long-term recovery. Everything we do is designed to support recovery in a comprehensive way, addressing the needs of the whole person: physically, emotionally, mentally, and spiritually. We provide the foundation; you build the life.
Foundations headquarters is located just outside of Nashville, Tennessee, in the beautiful city of Brentwood. In the central support office, you will find FRN’s Marketing, Human Resources, Information Technology, Accounting, Business Office Services, and Admissions Center. Each department plays its part in the support of our facilities, so that the attention can be where it should be: on the patients. Not only does division headquarters support our facilities, but Foundations is committed to encouraging and developing its people by providing a strong community culture and applauding those with a heart of service.
Foundations Recovery Network is currently seeking a Correspondence Specialist to be responsible for maintaining the information received from insurance payers and/or facilities requesting additional information needed to process claims. This role will give you the opportunity to work as part of a great team and be responsible for some of the most important pieces of our financial success! This position is located at Foundations Recovery Network’s Division Headquarters Office in Brentwood, Tennessee.
As a Correspondence Specialist, how would you like to work for a company that believes each person contributes to our success? Do you have a love the challenge and the feeling of knowing that your work is responsible for positive cash flow? What about the chance to work for one of the most successful healthcare companies in the US – a Fortune 500 Company? We do exciting work here at Foundations Recovery Network. Are you ready to make a difference?
Essential Duties and Responsibilities
• Reviews, prioritizes, and scans all incoming correspondence, then indexes to the electronic locations for processing of claims
• Distributes the correspondence requests for Medical Records directly to the Patient Account Representative due to the urgency
• Understands billing requirements for contracted and commercial payers
• Maintains the correspondence received from facilities and/or insurance payers
• Works efficiently with internal and external teams to ensure urgent requests are handled in a timely manner
• Adheres to the strict turnaround times established by insurance payers in regards to the distribution of correspondence to the appropriate locations
• Responsible for any special projects related to obtaining appropriate and timely reimbursement of claims outstanding
Knowledge, Skills, and Abilities
• Demonstrates knowledge of correspondence requests received from facilities and/or insurance payers
• Demonstrates understanding of denials, medical records, medical necessity requests, and Explanation of Benefits
• Knowledge of medical billing/collection practices
• Demonstrates ability to work effectively with, and interact with co-workers in a professional, caring and courteous manner that adheres to FRN’s Mission and Statement of Values
• Understands and maintains confidentiality at all times
• Work hours are Monday thru Friday and business hours are 8:00 a.m. to 5:00 p.m.
• Ability to read, write and analyze detailed and complex data
• Ability to communicate effectively both verbally and in writing
• Ability to sit for long, extended periods in one fixed location
Education and Experience
• High school diploma or GED
• Minimum of one year in Medical Business Office setting
If you meet the above requirements and are looking for a rewarding career, please take a moment to share your background and experience with us by applying online. FRN offers competitive compensation, commensurate with experience, and benefits programs including medical, dental, life insurance, and 401K.
FRN is not accepting unsolicited assistance from search firms for this employment opportunity. Please, no phone calls or emails. All resumes submitted by search firms to any employee at FRN via email, the Internet, or in any form and/or method without a valid written search agreement in place for this position will be deemed the sole property of FRN. No fee will be paid in the event the candidate is hired by FRN as a result of the referral or through other means.
EQUAL OPPORTUNITY EMPLOYER
Our treatment programs also have the flexibility and focus to address whatever stage of recovery our patient is in even if the stage of mental health recovery does not match with the stage of addiction recovery. The use of motivational services based on the patient’s stage of readiness will promote engagement, retention and solid long-term recovery outcomes. This sets our program apart from other treatment options.
Correspondence Officer Full Time LMH
GENERALSUMMARY: Under the general supervision of the Manager of Health Information Services and according to established policies and procedures and within the confines of applicable statutes and policy, complies with requests for medical records by retrieving, copying, and forwarding requested records and documents. Maintains records of all such activity.
PRINCIPALDUTIES AND RESPONSIBILITIES:
1. Receives and prioritizes requests for medical records from physicians, attorneys, legal agencies, insurance companies, governmental agencies, hospitals and patients (written, by telephone, in person). Reviews records requests to determine presence and accurate completion of authorization for release of information. Contacts patient, physician, or other appropriate party in order to secure absent authorizations as necessary. 2. Determines Hospital number and admission/discharge dates for particular patients.
Retrieves pertinent records from departmental filing/storage areas and reviews such to determine specific data necessary to comply with requests. Contacts other Hospital areas in order to secure diagnostic reports and allied records and materials. Prepares and collates records and forwards the appropriate information for photocopying (by contractual photocopy company) or makes photocopies. 3. Receives and processes all depositions, subpoenas, and court orders according to federal and state regulations and Hospital policy/procedure.
Makes court appearances as necessary. Works with Hospital legal counsel and risk management personnel with regard to release of information issues. 4. Requests information from other health care providers as requested and follows up on return and delivery of said information. Assists staff physicians with office billing functions by providing demographic, insurance, and visit history information. 5. Maintains correspondence and subpoena log. Performs related clerical duties such as typing correspondence, filing records, answering telephones, mail pickup, delivery, and distribution within Health Information Services, ordering supplies, etc.
KNOWLEDGE,EXPERIENCE AND OTHER JOB REQUIREMENTS:
1. ART or equivalent two-year program. Will consider graduate of secretarial program, A.S. or High School graduate with knowledge of medical terminology, federal and state medical information disclosure laws.
Must have excellent oral and written communication skills. Typing/computer skills required. 2. Minimum of one year of Health Information Services Department experience.
1. Normal office environment. The above statements are intended to describe the general nature and level of the work being performed by people assigned this job. They are not exhaustive lists of all duties, responsibilities, knowledge, skills and abilities associated with the job. see description
Organization:MetroWest Medical Center
Title:Correspondence Officer Full Time LMH
Correspondence Review Specialist
Review all incoming documentation to the Institutional Services division, in line with FINRA requirements requiring approval by an authorized firm principal. Subject matter expert related to the regulatory requirements needed for a variety of services and transactions.
Review documentation to ensure that it is compliant to company procedures and the rules and regulations of the securities industry
When necessary, compose written assessments that clearly and concisely convey deficiencies, additional requirements, and/or provide solutions or alternatives for resolving client issues of varying complexity
Recognize potential problems and high risk accounts and escalate them accordingly
Research, resolve and follow-up on applicable transfers, cash movements, document restrictions on accounts and release restrictions when issues are resolved
Analyze all paperwork received, document and notify clients of pending issues, work closely with clients for resolution, and accurately process accounts, as they are resolved
Keep current with industry regulations, company policies, & Institutional products/services to effectively enforce compliance and manage risk
Serve as a subject matter expert to 2 or more back office specialty areas and perform basic functions in all areas + 2-3 years related experience + 3+ years total experience
Military education or experience may be considered in lieu of civilian requirements listed
Minimum of 2+ years of Operations or Advisor Services experience required
Proficiency in Microsoft Word, Excel and Outlook required
Mastery experience in 1 back/middle office function (cash management, Transfers, New Accounts) required
Research and resolution experience preferred
Series 7 and 63 (or equivalent) required, Series 24 preferred or must be able to obtain within 90 days + 2 Year College Degree required + 4 Year College Degree preferred
Military education or experience may be considered in lieu of civilian requirements listed
Senior Correspondence Representative - Boston, MA
Position Description: Energize your career with one of Healthcare’s fastest growing companies.
You dream of a great career with a great company - where you can make an impact and help people. We dream of giving you the opportunity to do just this. And with the incredible growth of our business, it’s a dream that definitely can come true.
Already one of the world’s leading Healthcare companies, UnitedHealth Group is restlessly pursuing new ways to operate our service centers, improve our service levels and help people lead healthier lives. We live for the opportunity to make a difference and right now, we are living it up. This opportunity is with one of our most exciting business areas:
Optum - a growing part of our family of companies that make UnitedHealth Group a Fortune 6 leader. Optum helps nearly 60 million Americans live their lives to the fullest by educating them about their symptoms, conditions and treatments; helping them to navigate the system, finance their healthcare needs and stay on track with their health goals. No other business touches so many lives in such a positive way.
And we do it all with every action focused on our shared values of Integrity, Compassion, Relationships, Innovation and Performance. MA LTSS (Long Term Services and Support) provide services such as home health care services, adult day health and durable medical equipment for individuals with physical, intellectual or developmental disabilities, or who need support with activities of daily living. We are serving as the state’s MassHealth Third Party Administrator (TPA), providing clinical, administrative, operations and systems support for a program with $3.5 billion in annual spend.
We are looking for a Senior Correspondence Representatives, who can provide exceptional assistance to MA LTSS healthcare providers calling with questions providers’ inquiries. Primary
Perform prior authorization and utilization management as directed by MassHealth Conduct analyses on utilization and quality patterns Support providers’ inquiries Strengthen program integrity Serve as a subject matter expert in provider inquiries Provide research and follow up on escalated provider issues, ensuring the providers receive answers in a timely manner Assist providers in navigating websites and encourage and reassure them to become self-sufficient Own problem through to resolution on behalf of the provider Manage lists of pending provider inquiries, ensuring timely resolution Meet the performance goals established for the position in the areas of: efficiency, call quality, provider satisfaction, first call resolution and attendance
High School Diploma / GED 1+ years of Customer Service Representative (CSR) experience or office experience working with health plans An understanding of health plan provider relations and willingness to learn and become an expert in explaining to others Familiarity with a computer and Windows PC applications, which includes the ability to learn new and complex computer system applications This position is full-time (40 hours / week) Monday
Friday. Employees are required to have flexibility to work any of our 8-hour shift schedules during our normal business hours of (8:00 am-6:00 pm) Ability to work regularly scheduled shifts within our hours of operation including the training period, where lunches and breaks are scheduled All new hires will be required to successfully complete the Customer Service training classes and demonstrate proficiency of the material.
Previous experience in a role explaining health plan policies, EOBs' or benefits Soft
Ability to multi-task duties as well as the ability to understand multiple products and multiple levels of benefits within each product Careers with Optum.
Here's the idea. We built an entire organization around one giant objective; make the health system work better for everyone. So, when it comes to how we use the world's large accumulation of health-related information, or guide health and lifestyle choices or manage pharmacy benefits for millions, our first goal is to leap beyond the status quo and uncover new ways to serve.
Optum, part of the UnitedHealth Group family of businesses, brings together some of the greatest minds and most advanced ideas on where health care has to go in order to reach its fullest potential. For you, that means working on high performance teams against sophisticated challenges that matter. Optum, incredible ideas in one incredible company and a singular opportunity to do your life's best work.
Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment. Keywords: customer service representative, customer service, CSR, UnitedHealth Group, call center, UnitedHealthcare, health care, office, phone support, training class fe2bab8e-7bdb-4503-821a-1c32151ddc2d *Senior Correspondence Representative
Boston, MA* Massachusetts-Boston739107
Customer Correspondence Associate I
The mortgage industry, which has long been characterized by excessive paperwork, poor customer service, and resistance to change is awakening to a simple truth: Companies that provide the best customer experience win.
Therein lies the opportunity - not just to create a better mortgage company, but to reimagine the home ownership lifecycle and create an integrated home services company and a world-class consumer brand.
Cooper’s transformation is a recognition that its next generation home lending brand must represent the trusted, personal relationship customers want. Drawing on our experience as the fourth largest mortgage servicer in the country, our goal is to be advocates for the people who see home ownership as a part of their American dream by being the home loan partner that makes the journey less worrisome and more rewarding – every step of the way. How do we do it?
By embodying our core values – Challengers of convention, Champions for our customers and Cheerleaders for our team. Customer Correspondence Associate I ID:9465 Location:Horizon Way - Irving, TX - HRZNW Department:Reverse Division:Champion Mortgage Description JOB PROFILE TITLE:Customer Correspondence Associate I Position Level: 9.6 Assoc. I Grade:
US03 JOB FAMILY GROUP:Customer Relations JOB FAMILY: Escalations JOB CODE:3665 ORGANIZATION: Servicing DEPARTMENT:Letters Management REPORTS TO:
Letters Management Supervisor FLSA:Non-exempt The following job description is designed to summarize certain essential information about a job. It is not designed to be a comprehensive or detailed task list for any particular job. This job may have individual or multiple incumbents, each of whom may perform somewhat different specific job duties or tasks consistent with the general function of the Job.
Incumbents may be required to perform duties or support functions other than those listed on this job description as needed. The Company may amend a job description at any time with or without notice. JOB SUMMARY Responsible for the review, editing and reporting on major Letter Management projects.
Learning required job skills, company policies and procedures. Utilize structured, specific instructions to learn required job skills; gain mortgage-industry process knowledge. Has the ability to effectively meet customer and business needs.
Establishes effective professional rapport with external customers. May be responsible for reviewing documents/customer correspondence. Places strong emphasis on accurate and complete documentation.
Capable of serving as first impression of Mr.
Cooper to external and internal customers. Introduction to managing time, priorities and resources to achieving goals. ESSENTIAL JOB FUNCTIONS
Create, edit and review changes to customer communications across various brands.
Utilize reporting to manage flow of letter generation, print and mail.
Work closely with internal lines of business to answer letter related questions through a managed email inbox.
Troubleshoot letter errors with internal/external vendors to ensure all communication is approved and accurate. KNOWLEDGE, SKILLS, ABILITIES
Education & Professional Experience:Typically does not require previous work experience. High school diploma or state accepted equivalency required.
Some college and/or Mortgage/Financial services experience a plus. Customer service experience a plus.
Operates under significant supervision. Level of Decision Making: Routine work assignments; determines decisions based on set process given by management.
Individual/Customer Impact: Actions have impact on the successful completion of assignments.
Scope of work occasionally impacts assigned business area. Participates in communication with customer; directly influences customer experience.
Possesses clear and professional verbal and written communication skills. Open to communication; is approachable and receptive.
Technical Proficiency:Demonstrate basic computer skills necessary for job function. Accurate data entry and reporting. Excel proficient and knowledge of SQL would be a plus.
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