Counter Former Job Description Sample
We are currently seeking candidates for our Cycle Counter position for our DHL Supply Chain warehouse located at 4005 Cedar Creek Dr. Joliet, IL 60436.
DHL Supply Chain, a leader in supply chain management, provides customer-focused solutions to a wide range of manufacturing, retail, and consumer industries in over 500 sites in the United States and Canada. With over 40,000 associates, DHL Supply Chain manages more than 85 million square feet of warehouse space (equivalent to almost 1,500 football fields) and has an annual revenue of almost $5 billion in this region.
Shift: 1B; Thursday-Saturday, alternating Wednesdays 5am-430pm
Pay: 14.25 per hour
Responsible for the accurate checking or counting of all product for both inbound and outbound freight and for ensuring all product is free of damage and infestation and production code dates are properly recorded.
Ensure the quantity, quality, labeling, and addressing of orders corresponds to customer specifications and/or other requirements.
Research all inventory location problems (mystery pallets, inventory errors, etc.).
Research shipping errors and complete validation. Check for product recalls.
Responsible for any areas (including inbounds, picking, outbound, etc.) requiring additional lift operator-related task assistance.
Perform additional duties as assigned.
Prefer 6 months warehousing/material handling experience.
Ability to follow work procedures and safety rules.
Ability to read, understand, and follow directions/instructions.
Ability to perform simple math calculations.
Ability to identify and locate product which requires reading, counting, and printing.
Pre-employment drug screening and background check is required.
We offer a safe and clean workplace that focuses on teamwork, associate involvement and training.
DHL Supply Chain offers competitive wages, affordable insurance benefits (including medical, dental, vision, and life), 401(k) participation, profit sharing, paid vacation, and holidays.
DHL Supply Chain would like to thank everyone who submits a resume for this position. Due to the volume of resumes that we receive, only those applicants selected for interviews will be contacted.
Parts Counter Sales Adviser - Hayden
Wagner Equipment Co., the Caterpillar dealer for Colorado, New Mexico and far west Texas, is seeking applications for a Parts Counter Sales person. The Parts Counter Sales person is responsible for the sale of parts to customers in the Parts Counter area, exhibiting strong parts knowledge and customer service skills.
ESSENTIAL FUNCTIONS AND BASIC DUTIES
Receives phone-in and walk in customers' request for parts
Locates parts for customers on various machines, CAT, and other brands we service
Finds parts using automated system
Maintains good notes, organized desk for easy and quick access to information
Maintains warranty credits/inspections and Warranty return processes
Processes Customer and Shop order credits and quotes
Puts proper notes on orders for backorder analysts to process backorders
Ensures proper shipping instructions are placed on orders
Works cooperatively with fellow team members to accomplish warehouse/parts goals
Functions as the liaison to the Service Shops for parts backorders
Answers phone calls as a primary responsibility in a prompt and professional manner
Helps fellow counter personnel find parts information more efficiently
Assists the supervisor in projects when called upon
Handles on-call duties, assisting customers after hours
Appropriately suggests the purchase of additional items when selling a part
Provides leads to PSSR's, Service shops, etc.
Relays proper parts technical information when necessary
Directs customers to the proper service techs, when more information is needed
ESSENTIAL JOB REQUIREMENTS
Minimum Education Required: High School Diploma or GED
Minimum Experience Required: One or more years working with parts
Required Skills and Competencies:
Reading / Writing Skills
Other relevant information: Other duties as assigned by Manager
Wagner offers great benefits including medical/dental/vision insurance, 401K, tuition reimbursement and more.
Wagner Equipment Co. is an EEO/AA/Veterans/Disabled employer.
BROCAW BEARING & DRIVE INC. West Plains. Counter Sales.
Busy industrial, commercial, agriculture business in West Plains seeking applicant for customer service position. Wages based upon skill and experience.
Counter Sales (Tw-6B6625)
Are you our next Counter Sales superstar?
You will greet customers both in person and via phone. You'll help customers determine the types of products they need. You will also fill and complete orders via system information and stock. You will take customer payments or obtain proper credit authorization when needed. You may have to support the return of parts verification. You will represent the Vallen brand with professionalism and courtesy.
Vallen is an industry leader in delivering flexible supply chain solutions and services along with a comprehensive range of maintenance, repair, operating, production, safety and electrical products to meet the growing supply needs of customers in facilities across North America and around the world. Vallen is headquartered in Belmont, NC and is a subsidiary of Sonepar USA, part of the global Sonepar family.
Working at Vallen
At Vallen, we are committed to the success of our customers and our co-workers and do what it takes to get the job done right. We work diligently to improve and drive results that create value. We're hands-on, responsive and team-oriented. We apply our insights, experience and relationships to find the best solution to every challenge. We hold ourselves to be personally accountable to do what we say we will do.
Qualifications & Benefits
Ability to read and interpret documents such as training instructions, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence.
Required to be able to drive company vehicle and forklift
Ability to speak effectively before groups of customers or employees of organization. Ability to interface in a customer responsive manner over the telephone and in person. Able to handle difficult customer situations with diplomacy.
Ability to deal with problems involving several concrete variables in standardized situations.
Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume. Ability to apply concepts of basic algebra and geometry.
Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.
Ability to us eProcurement platforms or inside sales experience.
The individual must be entrepreneurial and assertive and possess the experience, skills, and attitude to be able to achieve the company's market share/revenue goals.
401K Plan, Health Insurance (medical, dental, and vision), Paid Vacation, Paid Sick, Paid Personal, Paid Holidays, Flexible Spending Accounts (Health and Dependent Care), Employee Assistance Program, Tuition Reimbursement, Employee Discounts and a definitive career path.
Job LocationHickory, North Carolina, United StatesPosition TypeFull-Time/Regular
Fort Lauderdale - Parts Counter Clerk
Parts Counter Clerk
The Parts Counter Clerk is responsible for the receipt, verification, labeling, storage, documentation and security of all supplies in the Parts Room. Knowledge and experience working at an automotive parts counter is required.
First Vehicle Services is proud to offer:
Competitive hourly wages based on experience
Full time schedule
Career advancement opportunities
Comprehensive benefits packages including Medical, Dental, Vision, & Life insurance; 401K savings plan, ASE incentive program, and paid vacation & holidays
A great work environment!
Parts Counter Clerk major responsibilities:
Stock all vehicle and equipment parts.
Conduct price and quality surveys on parts room inventory.
Provide counter service to technicians and maintenance staff.
Maintain a clean and orderly parts room.
Accurately enter parts inventory data into computer.
Maintain files and records, providing reports as necessary.
Order special (non-stock) parts for repair orders, following order policies and procedures.
Manage the returns of cores and parts
Monitor re-order levels and replenish inventory in order to maintain proper inventory levels
Complete all other assigned duties.
Parts Counter Clerk requirements:
Previous automotive / heavy duty vehicle parts counter experience required
Knowledge of automotive and heavy duty parts and counter service organization / processes
ASE Parts Specialist Certification preferred
Computer literate in Excel, Word, Outlook
Excellent communication skills
Strong administrative skills
Strong attention to detail
Subject to background check and drug screen
First Vehicle Services is a leading provider of diverse fleet management and maintenance services in North America. Since 1981, First Vehicle Services has been providing efficient and cost-effective vehicle management and maintenance services at governments, school districts, petrochemical companies, transit agencies, airports, universities, and private organizations throughout the United States and Puerto Rico.
Become a part of our team - Apply today!
First Vehicle Services is an Equal Opportunity Employer.
Customer Sales & Service Representative I, Front Counter (Non-Retail)
Provide a positive in-person customer experience in a prompt and professional manner related to the customers’ needs and questions. Perform direct customer support for all customers consistent with Mediacom’s policies and procedures.
Interact with customers in person to answer customer inquiries and solve problems regarding billing, services, and products.
Utilize appropriate sales and retention guidelines to properly process customer requests to add or disconnect services.
Troubleshoot basic service issues and schedule on site service calls when necessary.
Receive and process customer payments, balance cash drawer, and post customer adjustments.
Issue and receive equipment from customers.
Responsible for maintaining customer site equipment and inventory controls according to policy and procedures.
Demonstrate courtesy and patience in customer relations, maintaining the ability to explain all phases of billing, products, and services offered at the current time.
Neat with self and work area, and conducts self in a respectable, responsible, and courteous manner.
Regular Attendance required.
Perform other duties as directed or required by your supervisor.
Other duties as assigned.
High school diploma or GED required.
Required – 1-2 years’ experience in a retail sales and/or customer service field.
Preferred – Sales & cash handling/reconciliation experience.
Effective communication and active listening skills.
Sales ability and willingness to meet sales goals.
Cash handling skills.
Able to stand for long periods.
Ability to multi-task and prioritize in a fast-paced environment.
Occasional travel to other sites within the region.
Ability to work evenings, weekends and holidays and overtime as needed.
Keywords: Front Counter, Customer Service, Sales
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Inventory Cycle Counter 1- 3Rd Shift (36925)
The cycle counter is primarily responsible for performing physical counts of Company owned, Supplier owned and Customer owned inventory items. This position reports to the Inventory Control Supervisor who will make work assignments on a daily or weekly basis. The candidate print count sheets, perform physical counts of the product, enter counts into the ERP system, print variance report and perform preliminary reconciliation activity per the documented work instructions. Candidate must be proficient at driving a fork lift and have good analytical skills and be able to follow multi step instructions. Additional responsibilities may include performing documentation and or material pull audits, posting transactions for materials in the ERP system and or performing other clerical or warehouse tasks as required.
All job responsibilities are to be performed in accordance with the company's Principles of Ethical Business Conduct.
3rd shift is available.
Perform daily cycle counts of inventory location in order to maintain accurate perpetual inventory.
Accurately input inventory control data to ensure inventory integrity.
Complete necessary documentation thoroughly, accurately, and on time.
Operate forklift to count and verify researchable inventory.
Understand material and information flow in all processes.
Participate in and satisfactorily complete all required training programs.
Perform other duties as assigned by management representatives within the scope of responsibility and the requirements of the job.
EDUCATION AND EXPERIENCE
Relevant warehouse experience within the last 5 years.
Recent experience with cycle counting/inventory.
Must be certified to operate forklift/reach truck
Must be computer literate and have experience in any WMS
Must be able to work efficiently in a fast paced, multi-tasking environment, while keeping correct data.
Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manual
Ability to write routine reports and correspondence
Ability to physically count articles or products on shelves, racks and pallets
While performing the duties of this job, the employee is regularly required to use hands to finger, handle, or feel. The employee frequently is required to sit, reach with hands and arms, and talk or hear. The employee is required to stand; walk; and stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move up to 50 pounds. The employee is occasionally exposed to moving mechanical parts and vehicles, and can be exposed to extreme heat and extreme cold including climates consistent with outside weather conditions.
RR Donnelley is an equal opportunity employer and does not discriminate in any aspect of employment on the basis of race, color, religion, sex, pregnancy, sexual orientation, national origin, martial status, age, ancestry, veteran status, disability, genetic information or any other legally protected status.
Inventory Control Cycle Counter
Essential Purpose of Position:
Responsible for conducting physical inventories, and investigating and reconciling discrepancies.
Job Related Responsibilities:
Conducting cycle counts completely and accurately per schedules provided. Straightening merchandise so that it can be easily picked.
Identifying discrepancies, misidentifications, improperly stored merchandise, merchandise not-in-location or overages, and any inventory problems and alerting the Inventory Control Supervisor to them.
Verifying nils by running the Rfn report
Re-labeling merchandise after ensuring all discrepancies and problems have been addressed.
Running SKU checks in a timely and efficient manner.
Operating the lift in a safe and efficient manner.
Miscellaneous Inventory projects.
Performs additional duties as requested or required.
Must attend all store inventories.
Basic Competencies of Every Employee
Attendance & Punctuality
Scheduling Time off
Begin work on time
Keeps absences within guidelines
Arrives to meetings & training on time
Planning & Organization
Prioritize and plan work activities
Use time efficiently
Plan for additional resources
Integrate changes smoothly
Set goals and objectives
Work in an organized manner
Balance team and individual responsibilities
Exhibit objectivity and openness to others' views
Give and welcome feedback
Contribute to building a positive team spirit
Put success of team above own interests
1.Knowledge of inventory management procedures and general inventory movement practices and terminology is required. 2.Must be computer literate, have basic math, reading and writing English skills. 3.Must be certified to operate a lift and must be able to balance in very high places while physically moving merchandise. 4.As this position is exposed to situations involving the risk of bodily injury, must be able to exercise caution and strict adherence to safety procedures.
Counter Sales Associate
Lennox International (LII) is a leading global provider of innovative climate control solutions for heating, ventilation, air conditioning, and refrigeration (HVACR) markets. Beginning over a century ago, Lennox International has built a strong heritage of Innovation and Responsibility. Our position as an innovation leader continually inspires us to promote more efficient energy use and a healthier environment through our product operations. Our engaged and diverse workforce is committed to providing climate control solutions that provide the most value and comfort for our customers. We are proud to have instilled a shared sense of responsibility and commitment among our approximately 10,000 employees located throughout North America, South America, Europe, Asia, and Australia.
The Counter Sales Associate is a trusted advisor to customers and helps to resolve parts or equipment issues with sale and timely delivery of quality parts and solutions offerings. They are responsible for processing customer orders and responding to their inquiries, questions or complaints regarding Parts services and finds solutions to ensure customer satisfaction and future sales. They have solid understanding product offerings, achieving sales goals and administer order management processes.
ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.
Actively engages with both counter customers and phone customers to fully identify needs, respond to inquiries or questions, and offer timely quality solutions.
Engage every customer when they enter store, before they reach the counter
Provides technical support to customers.
Drives sales by having maintained current knowledge of all portfolio offerings and leverage technical knowledge to provide value propositions to the customers.
Drives sales by identifying related products or add on extensions needs and making customers aware of product promotions and adding lines to parts orders.
Determines best method to resolve problems to ensure customer satisfaction and company adherence to policies.
Makes outbound calls including marketing new products.
Occasionally visits external customers to better understand their needs and potential sales opportunities in future.
Parts identification and troubleshooting, beyond OEM parts.
Identify items which meet the needs uncovered during conversations with customers in store, on phone and at customer site and submit them for addition to showroom portfolio.
Executes quote and order management processes with high level of accuracy to expedite the fulfillment process and ensure customer satisfaction and timely delivery – entering quotes and invoices and follow through on fulfillment.
Helps plan store customer and vendor events.
Completes training as required, including safety training, certification and testing.
Reinforces culture of safety by utilizing all appropriate resources to safely perform all functions of the job.
Understand and execute processes and standard work.
Identify new opportunities for process improvements.
Completes cycle counts.
Inventory management – back orders, PO receipts, transfers.
Responsible for staging, shipping and receiving parts, equipment, and supplies.
Stocks the parts store with an appropriate amount of merchandise.
Responsible for inventory control and bin location.
Enters inventory into software system.
Manages will calls.
May deliver parts to customer locations or job sites.
Practices safe material handling techniques.
Filing of M/S's, freight bills of lading, equipment packing slips, etc. for inventory reconciliation and audit purposes.
Responsible for filing of freight claims for damaged goods.
Winning Culture: As part of overall responsibilities
Genuinely and effectively works with diverse team of different backgrounds and experiences to achieve business results.
Mentors and assists with onboarding of new associates.
Continuously seeks out opportunities for learning.
Participates in different team and community involvement activities.
Recognizes others for work well-done.
Demonstrates engaging customer-facing behaviors and customer service.
Flexibility to work overtime/weekends, as required.
Requires a high school diploma or an equivalent combination of education and experience. Requires at least 2 years related experience. Strong oral and written communications skills. Strong computer skills required; Microsoft applications. Knowledge of HVAC systems required. Must be able to lift up to 50 lbs.
Counter Sales Rep (Watford City)
Graybar Electric Company, Inc., is a Fortune 500 company with $6 billion in annual revenues and is a leader in the distribution of high quality electrical, communications, data networking, and security products and solutions. We help our customers power, network, and secure their facilities with speed, intelligence and efficiency. We have the power and stability of a big company coupled with the integrity and drive of a neighborhood business. Graybar is a vital link in America's supply chain and we have served our customers for over 145 years!
Graybar's values are centered around Integrity, Employee Ownership, Long-Term View, and Customer Focus, which has made us one of North America's largest employee-owned companies. Benefits include: Medical, Dental, Vision, Flexible Spending Accounts, Company Paid Life, Optional Term Life, Company Paid Short and Long-Term Disability, Paid Holidays, Vacation, and Paid Sick Time. Retirement Benefits include Profit Sharing, Savings Plans, Employee Stock Purchase Plan, and 401(k) with a 50% Company Match of up to 3%.
The Counter Sales Representative provides daily face-to-face and phone customer support. This role serves as a vital link in providing high quality customer service oriented solutions. The Counter Sales Rep collaborates with customers to listen to their needs, offer creative solutions, and recommend the best product solutions to fit the customer's needs. This job encompasses creativity, customer service and sales at its' finest!
The Watford City Branch is comprised of a small team of staff that are dedicated to doing whatever it takes to meet customer needs. In this regard, the Counter Sales Representative may be asked to fill in as needed with material handling functions within the warehouse. They will also be required to receive a CDL Class B license within 90 days of hire in order to serve as a back-up delivery driver. Due to DOT (Department of Transportation) requirements, candidates must possess a valid driver's license issued by his/her state of residence. They must be at least 21 years of age and have the ability to pass a DOT Medical Exam and Commercial Motor Vehicle Certification.
Sell merchandise to customers utilizing product and applications knowledge to select material that best meets customer needs. When applicable, or as assigned, service orders that have been called in for customer pickup.
Place, arrange, and maintain merchandise displays, performing cycle counts as needed. Recommend new stock items and support efforts to reduce or eliminate overstock and/or obsolete material.
Perform any and all physical requirements necessary to lift and move inventory around the warehouse.
Operate and maneuver warehouse equipment and any material(s) contained thereon in the manner consistent with the intended purpose of the equipment and the manufacturers' instructions; follow all Company safety procedures.
May assist in training of new Counter Sales Representatives.
Update knowledge of products through self-study and attending product training classes.
Other duties as assigned.
Experience, Educational, and Physical Requirements
Minimum of 3 years of experience required: Customer service experience required
Ability to perform the physical requirements necessary to receive, pick, pack, ship, and move materials throughout the warehouse, including, but not limited to, standing, walking, bending, twisting, stooping, reaching, climbing ladders, cutting wire, and lifting materials weighing up to 70 pounds.
Ability to operate and maneuver warehouse equipment, including, but not limited to, pallet jacks, forklifts, and push carts, in the manner necessary to move materials and consistent with manufacturers' instructions and safety instructions.
Ability to perform some or all of the physical requirements of the material handler position.
Ability to work in a warehouse environment, including the ability to perform physical requirements, adapt to seasonal changes, significant temperature variations, and inclement weather conditions.
Ability to abide by safety instruction and use of Personal Protective Equipment (PPE) or its equivalent is required.
4-5 years of experience preferred
High school diploma or GED preferred
Knowledge, Skills, Abilities
Knowledge of product line and suppliers
Knowledge of the National Electrical Codes and Local Codes
Ability to work with customers at retail level
Ability to evaluate products in terms of customer needs
Ability to work cooperatively with all branch personnel
Ability to work with minimal supervision, take initiative, and handle many issues without supervisory support
Ability to effectively train less senior Counter Sales Representatives
Ability to perform physical requirements
Warehouse environment. May be some exposure to dust, heat or cold, and other seasonal changes.
EOE Minorities/Females/Protected Veterans/Disabled
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