Counter Supply Worker Job Description Sample
Supply Chain Cycle Counter
Clicking "Apply Now" opens the link in a new window. Mission Statement
Michigan Medicine improves the health of patients, populations and communities through excellence in education, patient care, community service, research and technology development, and through leadership activities in Michigan, nationally and internationally. Our mission is guided by our Strategic Principles and has three critical components; patient care, education and research that together enhance our contribution to society.
Maintaining the integrity of the inventory and storage space in the assigned inventory locations in a manner consistent with infection control, safety and supply chain best practices.
Inventory receiving / stocking for assigned services and areas.
Cycle counting in designated sites, including counting inventory, rotating stock and maintaining the overall orderliness of the assigned inventory and stock locations. Achieve inventory accuracy goals.
Maintenance of appropriate inventory levels through proactive stocking, supply ordering and / or collaboration with the clinical team and supply chain analysts.
Learn and utilize the supply chain systems to update cycle counts, troubleshoot issues and improve inventory integrity.
Keep both the physical inventory storage locations well organized and labeled, and maintain the inventory systems to always align our system information with the physical inventory location(s) for every item.
Cross-train in multiple supply chain areas to cover additional / different supply chain responsibilities when needed.
Participate in lean / continuous improvement efforts.
Proactively seek ways to support both the clinical team and the assigned supply chain analysts, for example by evaluating safety stock / par levels and suggesting updates or evaluating supplier lead times and other performance variation to improve inventory accuracy and accomplish team goals.
Utilize analytics / root cause analysis to troubleshoot issues, improve inventory accuracy and reduce process variation.
Other duties as required.
Minimum of High school diploma with at least two years of relevant supply chain / inventory control work experience.
Demonstrated commitment to details and follow-up.
Basic understanding of material flow, information analysis and electronic inventory.
Experience with problem solving, resolution and root cause analysis
Proficiency with Excel, and a strong aptitude for technology and data analytics.
Proactive about continuous learning and improvement
Team first mentality.
Bachelor degree in applicable field of study, or Associates degree with relevant supply chain / inventory control work experience.
Experience with medical products/terminology and clinical practices
Experience with inventory control / cycle counting.
Basic understanding of lean principles.
Day or evening shift may be required.
Supervision Received: Reports to Supply Chain Manager or Supervisor
Supervision Exercised: None
Michigan Medicine conducts background screening and pre-employment drug testing on job candidates upon acceptance of a contingent job offer and may use a third party administrator to conduct background screenings. Background screenings are performed in compliance with the Fair Credit Report Act. Pre-employment drug testing applies to all selected candidates, including new or additional faculty and staff appointments, as well as transfers from other U-M campuses.
Job openings are posted for a minimum of seven calendar days. This job may be removed from posting boards and filled anytime after the minimum posting period has ended.
U-M EEO/AA Statement
The University of Michigan is an equal opportunity/affirmative action employer.
Job Opening ID 171895
Working Title Supply Chain Cycle Counter
Job Title Supply/Stock Clerk Inter
Work Location Michigan Medicine
- Health Sys
Ann Arbor, MI USA
Full/Part Time Full-Time
FLSA Status Nonexempt
Organizational Group Um Hospital
Department UMH Oper Rooms
- Univ Hospital
Posting Begin/End Date 5/10/2019 – 5/24/2019
Paid Time Off Yes
Career Interest Purchasing
Gum/Material Supply Worker (Yorkville, IL, US, 60560)
A mutually rewarding experience.
Work. Realize your ambitions.
And realize there's more to being in business than just making a profit. That's the Mars philosophy. And the opportunity we offer every one of our Associates.
An opportunity to take what you do and make it mean more for you, for those around you and for the planet. What you get here is challenging, interesting work. You get the tools you need to do a great job and you get to have the best possible people on your side to help you do it. And at the same time as getting to find ways to do business better today than we did it yesterday and driving a great career, you also get to build a more enlightened business and drive sustainability.
Because it's never just about a single person, a single project or a single brand. It's about how you can grab everything that's within your reach here and use it to pursue mutual, long-term gain.
It's about having ideas. And ideals. Being prepared to risk failure because the promise of success means we'll all be a little better off.
It's that mix of integrity and ambition that makes Mars such a special place to work. And why working here is always about more than just a job.
About Mars, Incorporated
Mars is a family-owned business with more than a century of history making diverse products and offering services for people and the pets people love. With almost $35 billion in sales, the company is a global business that produces some of the world's best-loved brands:
M&M's®, SNICKERS®, TWIX®, MILKY WAY®, DOVE®, PEDIGREE®, ROYAL CANIN®, WHISKAS®, EXTRA®, ORBIT®, 5™, SKITTLES®, UNCLE BEN'S®, MARS DRINKS and COCOAVIA®. Mars also provides veterinary health services that include BANFIELD® Pet Hospitals, Blue Pearl®, VCA® and Pet Partners™. Headquartered in McLean, VA, Mars operates in more than 80 countries. The Mars Five Principles – Quality, Responsibility, Mutuality, Efficiency and Freedom – inspire its more than 100,000 Associates to create value for all its partners and deliver growth they are proud of every day.
Incumbent is responsible for supplying materials and gum to all of the stick wrapping lines. Incumbent will be required to learn the skills necessary to keep the lines running and supplied with the proper materials.
The incumbent will be required to follow all safety and quality standards as well as support the factory's continuous improvement efforts. The department, including the incumbent, is responsible for meeting OEE as well as volume targets.
ESSENTIAL DUTIES AND RESPONSIBILITIES
Incumbent is responsible for performing all duties while adhering to the five (5) Principles of Mars at all times. Responsibilities of the incumbent include, but are not limited to the following:
Following all safety procedures and work safely at all times to ensure the safety of themselves and the rest of the team. Such safety programs include, but are not limited to, strict adherence to the Lock Out Tag Out policies, proper PPE, and monthly safety meetings.
Performing all necessary Quality checks, at the specified intervals, to ensure that only quality products are being made. Other quality responsibilities include making sure that packaging materials are in good shape, proper materials are used and Good Manufacturing Practices are always followed. Proper documentation and accurate paperwork is essential.
Following standard operating procedures while supplying materials for all equipment associated with the stick wrapping line in order to meet the OEE and volume targets. This is done by keeping machinery supplied with materials.
Proper and efficient changeovers are also a key responsibility of the incumbent. Communication skills are essential for helping the department and line work at an optimal level.
Supporting the factory efforts in both Lean and Continuous Improvement activities by participating in meetings, identifying improvement opportunities, and recommending solutions to improve factory metrics. These metrics include OEE and Manufacturing Schedule Adherence.
Proper documentation and accurate completion of all necessary production paperwork.
Incumbent's Team Leader may require specific assignments or tasks for some operators away from their designated job. Duties may be, but are not limited to Lean or Continuous Improvement activities that will improve productivity and product flow, improve 5S or OEE within the wrapping areas.
Minimum: Grade 12 or High School Diploma, or equivalent.
Preferred: Associates Degree, or higher, in an engineering or manufacturing related discipline.
Preferred: One (1) year experience in a manufacturing environment.
Minimum: Basic math skills, communication skills, computer skills, and problem solving / trouble shooting skills.
Preferred: Strong math, communication, computer, and problem solving / trouble shooting skills. Forklift experience a plus.
Mars is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law. If you need assistance or an accommodation during the application process because of a disability, it is available upon request. The company is pleased to provide such assistance, and no applicant will be penalized as a result of such a request.
Trane Supply - Counter Sales Associate - Providence, RI
At Ingersoll Rand we are passionate about inspiring progress around the world. We advance the quality of life by creating comfortable, sustainable and efficient environments. Our people and our family of brands—including Club Car®, Ingersoll Rand®, Thermo King®, Trane®, American Standard® Heating & Air Conditioning and ARO® - work together to enhance the quality and comfort of air in homes and buildings; transport and protect food and perishables; and increase industrial productivity and efficiency. We are a global business committed to a world of sustainable progress and enduring results. For more information, visit www.ingersollrand.com.
Ingersoll Rand is a diverse and inclusive environment. We are an equal opportunity employer, dedicated to hiring a diverse workforce; including individuals with disabilities and United States qualified protected veterans.
As a Customer Sales Associate, you will be a trusted advisor to customers who visit our Trane Supply stores. You will assist with customer needs by resolving parts or equipment issues and delivering quality parts and solutions offerings in a timely manner. You will be responsible for processing customer orders and responding to their inquiries, questions or complaints regarding Parts and Supply offerings and offer solutions to ensure customer satisfaction and future sales. Successful Customer Sales Associates have solid understanding of product offerings, achieve sales goals and take responsibility for the order management processes.
Actively engages with both counter customers and phone customers to fully identify needs, respond to inquiries or questions and offer timely quality solutions.
Engage every customer when they enter store, before they reach the counter ("10 ft /10 seconds in store" rule of engagement)
Provides technical support to customers.
Meets or exceeds sales plans by having maintaining current knowledge of all portfolio offerings and demonstrate technical knowledge to provide value propositions to the customer and drive sales
Partners with customers to grow sales by identifying related products or add on extensions needs and making customers aware of product promotions and adding lines to parts orders.
Figures out the best method to resolve problems and ensure customer satisfaction while adhering to company policies.
Enter all orders as quotes
Makes outbound calls including marketing new products.
Generates lead sheets for Account Managers
Occasionally visits external customers to better understand their needs and potential sales opportunities in future.
Parts identification and troubleshooting, beyond OEM parts.
Identify items which meet the needs uncovered during conversations with customers in store, on phone and at customer site and submit them for addition to showroom portfolio.
Processes Refrigerant Reclaims
Executes quote and order management processes with high level of accuracy to expedite the fulfillment process and ensure customer satisfaction and timely delivery – entering quotes and invoices and follow through on fulfillment.
Helps plan store customer and vendor events.
Completes training as required, including safety training, certification and testing.
Reinforces culture of safety by utilizing all appropriate resources to safely perform all functions of the job
Understand and execute processes and standard work.
Identify new opportunities for process improvements.
Flexibility to work overtime/weekends, as required.
Completes cycle counts
Inventory management – back orders, PO receipts, transfers
Responsible for staging, shipping and receiving parts, equipment, and supplies.
Stocks the parts store with an appropriate amount of merchandise.
Responsible for inventory control and bin location.
Enters inventory into software system.
Manages will calls.
May deliver parts to customer locations or job sites.
Practices safe material handling techniques.
Filing of M/S's, freight bills of lading, equipment packing slips, etc. for inventory reconciliation and audit purposes.
Responsible for filing of freight claims for damaged goods.
Handles transfers between locations.
Genuinely and effectively works effectively with diverse team of different backgrounds and experiences to achieve business results.
Mentors and assists with onboarding of new associates
Continuously seeks out opportunities for learning.
Participates in different team and community involvement activities.
Recognizes others for work well-done.
Demonstrates engaging customer-facing behaviors and customer service
Supervisory responsibilities - This job has no supervisory responsibilities.
Education and/or Experience
We are looking for a customer oriented person with a High school diploma or GED required plus minimum of 2 years of inside sales, retail or related experience. HVAC sales or related HVAC experience is beneficial. A mechanical aptitude and background will be helpful in this role. Proven experience in building customer relationships.
Proven sales and customer service skills.
Must have a strong instinct to act, a strong team player and be able to maintain a high energy level even with challenging situations or customers.
A strong knowledge and comfort level with computers is necessary. Programs used include Microsoft Office; Word, Excel, and Outlook.
We are committed to helping you reach your professional, personal and financial goals. We offer competitive compensation that aligns with our business strategies and comprehensive benefits to help you live your healthiest. We are committed to building an inclusive and diverse culture that engages as well as values the different backgrounds and experiences of our employee, which, in turn, spurs innovation, generates creative solutions and enhances our customer relations.
If you share our passion for inspiring progress—for bringing about bold shifts in how people, economies and societies operate—then you belong with Ingersoll Rand. Progress begins with you.
Store Counter Associate
CE Northeast (CNE) is a division of Carrier Enterprise, a joint venture with Watsco and Carrier Corporation that sells HVAC equipment, parts and supplies to residential and commercial dealers. The HVAC Store Associate/Sales position is in our Stamford, CT location.
Sells heating, ventilation and air conditioning (HVAC) equipment, parts and supplies
Greets customer on sales floor or receives telephone call and determines make, type, and quality of merchandise desired. Discusses use and features of various parts; demonstrates use of merchandise.
Displays merchandise, suggests selections that meet customer's needs, and emphasizes selling points of article such as quality and utility. Maintain a clean and organized showroom.
Reads catalog, or computer for replacement part stock number and price. Advises customer on substitution or modification of part when replacement is not available.
Uses computer database to research availability of merchandise. Fills customer orders from stock or prepares transfer from other location. Prepares sales order or quote order.
Receives payment or obtains credit authorization. Examines defective articles returned by customers to determine if refund or replacement should be made.
Solicits new and established customers via telephone to promote sales. Resolves or alerts management regarding inventory issues or customer concerns.
Works with clerical staff to check and maintain open orders, purchase orders, return merchandise purchase orders. Assists in maintaining current and accurate warranty return authorizations and their credit adjustments.
Follows direction provided by counter lead (if applicable) and lends support to warehouse staff in their duties.
Excellent customer service skills
Practical knowledge of warehouse, data processing, paper flow and operations procedures.
Must have the ability to negotiate transactions on an intra- and inter-company level. Must possess the ability to mediate situations among employees and customers as they arise.
Beginner to intermediate to advanced user of the Internet and Microsoft Office Products (Word, Excel, and Outlook).
Ability to learn new software quickly and accurately.
Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, and percentages. Ability to apply concepts of basic algebra.
While performing the duties of this job, the employee is occasionally required to stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move up to 50 pounds. Any lifting from 50-75 would require assistance from another employee. Relocation is not offered for this position.
Ability to multi-task with customers/phones
Reasons to join our team at Carrier Enterprise!
Paid sick, personal, vacation and holiday
Health Savings Account
Short Term Disability
Long Term Disability option
Stock Purchase Plan
There is no relocation for this position
Carrier Enterprise, LLC is an Equal Opportunity/Affirmative Action Employer.
Food Production Team Member (Culinary, Cook, Deli Counter
Performs all functions related to preparation, counter service, sanitation, and stocking of products. All Whole Foods Market Retail jobs require ensuring a positive company image by providing courteous, friendly, and efficient service to customers and Team Members at all times. All positions must be performed in accordance with team and store Standard Operating Procedures. Further, Team Members must be prepared and able to perform the duties inherent in other Team Member job descriptions. Team Leaders are required to spend significant time on the floor, engaging with customers, and pitching in to help whenever and wherever needed. All positions must strive to support WFM core values and goals, promote national, regional, and store programs and initiatives, and ensure adherence to all applicable health and safety regulations.Responsibilities
Assists with production for all Prepared Foods venues.
Ensures all prepared foods are properly labeled, dates, initialed, covered, and rotated.
Ensures product meets WFM guidelines for quality and preparation.
Documents waste and spoilage using appropriate forms.
Ensures product production is performed using correct measuring devices and all recipes are followed.
Helps customers understand the difference between WFM products and products at conventional stores.
Ensures that walk-ins and freezers are kept clean and well-organized.
Arrives to work station on time, appropriately groomed, dressed and ready to work; works all scheduled shifts and attends required trainings and meetings.
Provides excellent customer service, addresses needs of customers in a timely and effective manner and models suggestive selling techniques; answers phones and pages promptly and courteously.
Maximizes sales potential through effective and proper procedures for prepping, storing, rotating, stocking, and merchandising product.
Follows and complies, or ensures compliance, with established procedures, including Weights and Measures, health and sanitation, and safe work practices.
Maintains, or ensures maintenance of, a clean and sanitary working and shopping environment; maintains equipment in accordance with WFM cleanliness and safety standards.
Performs opening, mid, and closing duties as assigned; ensures accuracy of signs and pricing.
Immediately reports safety hazards and violations.
Knowledge, Skills, & Abilities
Thorough product knowledge.
Ability to make an adequate number of recipes per shift based on batch size.
Capable of accessing information about market conditions and communicating it to customers.
Understands spoilage and supply waste and how it affects department profits.
Working knowledge and application of all merchandising expectations within the department.
Strong to excellent communication skills and willingness to work as part of a team.
Ability to deliver information in a clear and respectable manner to fellow Team Members, customers, and vendors.
Ability to meet customer service expectations and standards in all interactions with customers, vendors, and Team Members.
Ability to follow directions and procedures; effective time management and organization skills.
Passion for natural foods and the mission of Whole Foods Market.
Strong work ethic and ability to work in a fast-paced environment with a sense of urgency.
Understanding of and compliance with WFM quality goals.
Desired Work Experiences
- No prior retail experience required.
Physical Requirements / Working Conditions
Must be able to lift 50 pounds.
In an 8-hour work day: standing/walking 6-8 hours.
Hand use: single grasping, fine manipulation, pushing and pulling.
Work requires the following motions: bending, twisting, squatting and reaching.
Exposure to FDA approved cleaning chemicals.
Exposure to temperatures: <32 degrees="" fahrenheit="" (freezing),="" 32-40="" degrees="" fahrenheit="" (refrigerators),="">90 degrees Fahrenheit.
Ability to work in wet and dry conditions.
Ability to work a flexible schedule including nights, weekends, and holidays as needed.
Ability to use tools and equipment, including knives, box cutters, electric pallet jacks, and other heavy machinery.
May require use of ladders.
Note: The purpose of this document is to provide a general summary of essential responsibilities for the position and is not meant as an exhaustive list. This document does not reflect all job duties or requirements for every position. Requirements build as one progresses through the job levels, so any job duties required at a lower level may be required at the higher level in addition to the duties listed for that higher level. Duties, assignments, and other responsibilities may differ for similar positions based on business conditions, departmental or geographic location, and/or needs for the particular position. An individual must demonstrate successful performance in their current position before being considered for promotion. In addition, in order to promote into a higher-level position, a business need for the promotion must exist and the candidate must be considered the most qualified person for the new position. Completion of certain milestones such as obtaining an advanced degree or certification, time in current position, or developing skills to perform at the higher-level role do not guarantee a promotion.
At Whole Foods Market, we provide a fair and equal employment opportunity for all Team Members and candidates regardless of race, color, religion, national origin, gender, pregnancy, sexual orientation, gender identity/expression, age, marital status, disability, or any other legally protected characteristic. Whole Foods Market hires and promotes individuals solely based on qualifications for the position to be filled and business needs.32>
IB Counter Sales
The Showroom Specialist/ Pro Center Specialist is a vital team member within the sales and operations team. This is a Professional Sales position within our Counter Sales Center structure that can lead to future Sales and Branch Management opportunities!
In this position you will sell and interact with customers on a daily basis in a branch showroom environment. You will also serve as the key link between those customers, the Showroom Specialist and the Operations Manager and you will have the opportunity to cultivate and manage a customer base that will help ensure the success of the entire organization.
If you are a goal-driven team-player with exceptional interpersonal and retail customer service skills who is ready to serve others and help grow our company now, then come join our winning team!
MAJOR TASKS, RESPONSIBILITES AND KEY ACCOUNTABILITIES
Responsible for selling a broad line of Plumbing, Electrical, HVAC and MRO supplies
o Develop and maintain strong customer relationships
o Ensures upsell opportunities are sought-out and presented on each transaction
o Create daily plan for maximizing productivity and maintaining the facility
o Continuously strive to delight customers and ensure their satisfaction
o Learn and apply new product knowledge to enhance their satisfaction
o Apply creativity to organically grow sales through local marketing efforts, sales promos, and local trade assocaite involvement
o Must be familiar with the Professional Contractor market
Responsible for learning the Barnett product lines and Systems
o Demonstrate the ability to learn the systems needed to succeed (RS6000 and Bridge)
o Demonstrate the ability to learn the Barnett catalog and navigate the website
o Understand computer, phone, email, and fax functions
Effectively Communicate across all levels of the organization
o Efficient communication with the Pro Center Management Team and Operations Staff
o Effective management communications with Pro Center personnel
o Recognize and communicate market conditions and take the initiative to capitalize
o Immediately up-channel any replenishment issues to avoid a critical situation
o Monitor and adjust stocking Min/Max levels to ensure proper levels of inventory on hand at all times
NATURE AND SCOPE
Reports to Operations Manager.
ENVIRONMENTAL JOB REQUIREMENTS
Located in a comfortable indoor area. Any unpleasant conditions would be infrequent and not objectionable.
Typically requires overnight travel less than 10% of the time.
Must be eighteen years of age or older.
Must be legally permitted to work in the United States.
Additional Minimum Qualifications:
The knowledge, skills and abilities typically acquired through the completion of a high school diplomas and/or GED.
Years of Relevant Work Experience: 2 years
Requires intermittent periods during which continuous physical exertion is required, such as walking, standing, stooping, climbing, lifting material or equipment, some of which may be heavy or awkward.
Bilingual in English and Spanish preferred
Knowledge of- and Familiarity with- the Professional Contractor Market- highly preferred
Preferred: Exceptional communication, business acumen, organized, developed negotiation skills, time management, problem solving, and understanding of technology
Knowledge, Skills, Abilities and Competencies: Must have at least 2 years of retail experience: (GVAC, Electrical, Plumbing and/or MRO markets preferred
Exceptional Interpersonal and Organizational Skills
Ability to effectively manage time and assist with all branch operations
Ability to lift 60-pound weights or more
Ability to work retail store hours with flexibility
Ethics, drive, perseverance, learning orientation, dealing with ambiguity, reasoning, analytical, communication, problem-solving skills, strong supervisory, leadership, interpersonal and selling skills, Ability to Multi-task and handle deadlines in a fast-paced environment
Will Call Counter Sales
Will Call Counter Sales
Consolidated Supply Co. a Pacific Northwest plumbing, hydronic heating, and water works wholesale distributor is seeking a counter sales person.
Our Will Call Counter Salespeople maintain good working relationships utilizing effective verbal and written communications with all customers, co-workers and vendors by providing information, answering questions and selling merchandise over the counter in a friendly, courteous and professional manner with a positive outlook and a desire to serve. They perform general warehouse duties that includes picking orders for will call customers as well as moving and storing materials as needed.
The qualified candidate should have experience in counter sales and plumbing sales experience.
We are looking for someone with good communication skills.
Excellent customer service skills.
Experience accepting, entering, and picking product sales orders.
Attention to detail required.
Consolidated Supply Co. offers:
401k Profit Sharing w/ Employer Contribution
Medical, Dental, Vision, and Life Insurance
Paid Holidays and Vacation
Career Advancement Opportunities
Employee Recognition Programs
Drug test required prior to employment. Equal Employment Opportunity/M/F/disability/protected veteran status.
Clinique Counter Manager Cross County Yonkers NY
Clinique Counter Manager Cross County Yonkers NY
Brand: Estée Lauder Companies
We are looking for a dynamic and inspirational Store/Retail/Counter Manager to lead, coach and develop our team of Sales Associates to achieve all sales, customer service and operational targets. Candidates should have proven leadership, coaching and business management skills gained in a fast paced retail environment.
This is an exceptional opportunity for you to be Chief Executive Officer of your own store. You will have total accountability for creating and executing an agile business plan to recruit and retain customers through strategic targeting, impactful in-store events, exceptional customer relationship management and the leadership of a high performing team.
If you are an ambitious self-starter with a flair for business planning and a passion for coaching others to reach their full potential this could be the perfect role for you and the first step towards a long term fulfilling career with a leader in prestige beauty.
Many of our field executives and senior managers began their careers at point of sale and this first level management role with exposure to business planning, consumer insights, event management, customer relationship management and front line marketing will provide you with the all-round skills needed to progress further within the Beauty Industry.
With a culture that values diversity of thought and people, we offer progressive career opportunities, outstanding training and development and a competitive remuneration and benefits package.
Proven retail management/assistant retail management experience preferably within cosmetics
The ability to provide inspirational, authentic and personalized customer service
Previous business planning experience including setting sales and customer service targets, sales analysis and staff scheduling
Previous retail operations experience including inventory and facilities management and cash reconciliation
Proven track record of leading a team to achieve sales and customer service targets
Experience of creating and executing in-store events
Ability to work retail hours including days, nights, weekends and special events in a fast-paced work environment
Previous experience with retail point-of-sale software
Proficient in Microsoft office applicants must be able to provide proof of right to live and work in the country if invited to attend for interview
Job: Retail - Store
Primary Location: Americas-US-NY-Yonkers
Job Type: Standard
Shift: 1st (Day) Shift
Job Number: 199156
We are an equal opportunity employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply. It is Company's policy not to discriminate against any employee or applicant for employment on the basis of race, color, creed, religion, national origin, ancestry, citizenship status, age, sex or gender (including pregnancy, childbirth and related medical conditions), gender identity or gender expression (including transgender status), sexual orientation, marital status, military service and veteran status, physical or mental disability, protected medical condition as defined by applicable state or local law, genetic information, or any other characteristic protected by applicable federal, state, or local laws and ordinances. The Company will endeavor to provide a reasonable accommodation consistent with the law to otherwise qualified employees and prospective employees with a disability and to employees and prospective employees with needs related to their religious observance or practices. Should you wish to apply for this position or any other position with the Company and you believe you require assistance to complete an application or participate in an interview, please contact email@example.com.
Retail Counter Sales
A&A has grown to be an industry leader in the automotive industry. Our 54 year presence in Pennsylvania has established us as "PA's Original Speed Shop." We are currently hiring a Retail Counter Salesperson for our Berwick, PA location. As Retail Counter Salesperson, you will be the first point of contact for our walk in customers, be responsible for phone sales, and coordinate in-house orders—all with the goal to achieve A&A's excellent customer service.
What you’ll do:
- Maintain friendly and frequent contact with all customers coming to counter for sales, implementing suggestive selling, as appropriate and assists with problem solving and maintaining open communication.
- Order any out of stock, special order items, create purchase orders, transfers, and follow up with customers by phone calls to completion of invoice.
- Maintain orderly files and clean records of all transactions, as well as accurate cash drawer.
- Observe changes in inventory as to insure minimum stock levels and store showroom appearance is appropriate
- Works with warehouse personnel to insure tickets are printed and parts are pulled in a timely fashion to insure customers’ parts are ready in a timely fashion to achieve A&A's excellent level of customer service.
- Solicits new accounts using every means available to seek out new business and rebuilds old accounts by researching former customer listings.
- Initiate and support the continual improvement of A&A's quality improvement system.
- Assumes other duties as assigned.
- High School Diploma or G.E.D. equivalent.
- College coursework desired.
- Must possess a valid driver’s license.
- Prior automotive experience preferred.
- Knowledge of automotive parts.
- Must have a strong customer service background.
- Must be able to communicate effectively.
- Ability to work well with others.
- Impeccable comprehension and customer relation skills.
- Must be able to operate computer, copier, fax machine, and Microsoft Office Software.
- Must be able to work under pressure comfortably and in an environment where frequent interruptions may occur.
- May be required to move and lift up to 75lbs.
- First-class training in a world-class contact center.
- Industry leading parts knowledge training.
- Career enhancement opportunities across the organization, both functionally and geographically.
- Highly transferable leadership and service skills.
- Generous employee benefit packages, including strong 401K and employee discount programs.
- Travel opportunities and auto event participation.
*The existence of criminal conviction(s) does not constitute an automatic bar to employment.
Counter Sales Representative
- Very competitive compensation
- 401(k) plan with company match
- Company health and dental insurance plans
- Basic life and AD&D insurance
- Paid holidays
- 2 weeks of paid vacation
- Great work/life balance
- Casual dress environment
- Career longevity
- Professional growth
- Assist telephone and walk-in customers
- Understanding and utilizing catalog to assist customers in part selection
- Initiating customer orders and counter orders through ERP
- Cash, credit, and check processing
- Supporting Hose Technicians as needed to fulfill orders
- Various inventory control tasks including paperwork and computer driven transactions
- Identify customer needs
- Meet and/or exceed monthly customer experience goals
- Navigate through multiple computer programs with speed and accuracy
- Work with customers to resolve all inquiries
- Display good work ethic
- Maintain professionalism in the workplace
- Perform any other assigned proprietary duties
- Excellent verbal and written communication skills
- Proficient in Microsoft Office (Word, Excel, Outlook, etc.)
- Compassionate and patient customer service skills
- High attention to detail
- Active listening skills
- Prolonged standing, walking, stooping, bending, lifting – 100% daily (subject to change daily)
- Assist in lifting, pushing, and/or pulling up to 50 lbs.
- Ability to learn and think quickly
- Energetic, outgoing, and positive attitude
- Good organization skills
- Reliable and dependable
- Ability to prioritize and mange time
- Regularly required to talk and listen; sit; stand; walk; use hands to finger, handle, or feel; reach with hands and arms
- Must be able to meet the physical demands typical in a warehouse environment including but not limited to grasping and fine manipulations with hands, reaching, squatting, climbing, activities working around moving machinery, exposure to marked changes in temperature and humidity, exposure to light dust and fumes.
- Commitment to work additional hours as needed
- High School diploma or GED (required)
- Customer service experience (highly preferred but not required)
- Prior hose and fitting industry experience (a plus)
Making better hires starts with building better job descriptions
- Browse 100s of templates across 40+ industries
- Customize your template with your company info & job requirements
- Post it to 20+ job boards in seconds – for FREE!