Coupon Redemption Clerk Job Description Sample
Coupon Processing Specialist
Pet Food Experts is growing! As the leading distributor of pet food and supplies to independent retailers, we value strong, long-lasting relationships with our customers and vendors. Our Coupon Processing Department based in Pawtucket, RI is an integral part of this goal.
Pet Food Experts is a proud recipient of the Best Places to Work award for 2010, 2012, 2014, 2015, 2016 & 2017! We offer excellent benefits including medical, dental, vision, PTO, 401K and more!
Schedule: Full time, Monday through Friday, 8:30am to 5:00pm
The Coupon Processing Specialist manages and processes the daily collections of coupons from all Distribution Center locations submitted via drivers/shuttles, and/or from direct mailing from customers.
Responsibilities and Accountabilities:
Sorts coupons and frequent buyer forms in preparation for invoices via data entry
Creates invoices by brand, keying information accurately to adhere to specific vendor requirements
Prints, matches and sorts invoices to applicable coupons/vouchers, staples and files by brand with store account number for submission to Vendor Billing Department
Compares vendor spreadsheet to invoices to ensure accountability for each
Resolves any coupon discrepancies
Mails all invoices and materials to the vendors for vendor billing credit collection
Returns invalid coupons to store or sales representative
Knowledge, Skills, and Education:
Excellent organizational and time management skills to ensure meeting deadlines/coupon expiration
Ability to work independently with minimal supervision
Excellent communication skills to interface with our customers, vendors, and the Vendor Billing and Accounts Payable departments
Basic computer proficiency, Google Suite preferred
High School diploma or equivalent
Print Plant Yellow Coupon - Production Partner I
OBJECTIVE: As contributing members of the operational team, production partners provide the expertise necessary for it to achieve superior business results through its self-manufactured products.
Essential Functions / Process Responsibilities include the following; other duties may be assigned as necessary
Total Process Ownership (TPO)- Partner responsible to maintain the manufacturing process and equipment in optimum condition. The integration of several process techniques focused on achieving high levels of overall process effectiveness.
Partner responsible for fundamental understanding of team in development and active participation within a team environment through division and plant team orientation, safety and quality training.
Depending on the Plant this may include the following:
Perform Team Skills
Quality, Environment, and Safety Training (QES)
Lock out/Tag out
Personal Protective Equipment
Emergency Action Plan
Drug Free Workplace
Powered Material Handling Equipment
Blood Borne Pathogens
Basic product handling to convert raw material into finished goods such as moving, weighing, packaging, stacking or operating a metal detector.
Complete and maintain Safety & Environmental
Basic knowledge and completions of Manufacturing System (QMS) documentation.
Basic Machine Operation
Depending on the Plant this may include the basic operation of the following:
Metal detector (Meat only)
Gas flushing equipment
Top side icer for cake decoration
Varying washing machines
Printers, copiers and other basic printing equipment
As a contributing member of the team, designated partners will provide skills and expertise necessary to achieve superior results. The coordinator guides the team in key result areas such as:
Packing - place finished goods into a shipping unit
Palletizing - stack shipping units in an interlocking manner utilizing the correct tie and height, and ensure that all pallets are strapped/stretch wrapped to minimize product shifting or damage
Assists with preparing and loading production materials
Checks for accuracy of product
Basic computer responsibilities
Experience and Education Preferred
High School Diploma Required
Certified in Team Skills
Requires Basic PC Skills
Attention to detail;
Good organization skills
Able to work in a Team based environment
Able to operate machines or equipment
Demonstrate knowledge and understanding of Quality, Environment and Safety (QES) standards;
Basic Math skills ( , -, *, /);
Basic reading and writing skills;
Able to communicate effectively;
Able to operate machines or equipment at a basic level;
Bi-lingual language skills is a plus
Physical and other requirements
Travel by car or airplane with overnight stays
Lift up to 20 lbs on a regular basis
Lift 20 lbs or more on an occasional basis
Work extended hours
Work rotating schedules
Able to maneuver through the facility and perform the functions of the job, with or without accommodation (standing, stooping, bending, etc.)
Able to work in wet, cold or hot, environments, depending on the Plant location, where temperatures are as listed below:
- Temperature controlled environment that ranges from 80 to 100 degrees F
- Temperature controlled environment that ranges from 32 to 42 degrees F
- Routinely 30 - 45 Degrees F in a cold and wet environment, occasional (-) 20 or 85 degrees F in certain areas
80 degrees F in a wet environment, occasionally 38 degrees F in certain areas or 110 Degrees in other areas
Cream - (-) 40 to 80 Degrees F, certain areas in a wet environment
- 80 to 100 Degrees F
- 80 to 100 Degrees F
Responsibilities and Duties:
1.Provide prompt, efficient and courteous attention for all contacts and transactions courteous service. Demonstrate friendliness and greet every customer as they enter and participate at the sale. Maintain a professional appearance and work area consistent with the Handbook.
2.Be familiar with procedures for handling all aspects of customer complaints or disputes. Resolve any customer complaints in a friendly, courteous manner. Advise the Marketing Manager or designated manager of all serious complaints or incidences.
3.Compile information needed for various reports and assist in coordinating project-oriented duties at the direction of the Manager.
4.Maintain various files and confidential data; produce confidential reports and correspondence for the Manager.
5.May be responsible for purchasing office equipment for various departments.
6.Practice and promote teamwork at all times. Set a good personal example of attitude and performance.
7.Maintain a good flow of communication with the all auction personnel.
8.Monitor all working area conditions and equipment to ensure they are within corporate standards for cleanliness, proper maintenance and safety. Advise Facilities of all breakdown and maintenance needs immediately.
9.Make sure all area conditions do not threaten employee or customer safety. Respond to and follow proper procedures on employee and customer accidents, injuries, and loss or damage to any property. Report all incidents immediately.
Educational Requirements and
High School Diploma or GED required. One (1) to two (2) years administrative support or similar experience required.
KAR is an equal opportunity employer. KAR is a drug-free workplace #CB
High Limit Redemption Booth Cashier
Description & Requirements
To provide superior customer service to gaming guests through the exchange of currency, tokens and TITO tickets; through the facilitation of jackpot payments and machine fills.
Essential Duties and Responsibilities include the following. Other duties may be assigned.
Provide service to guests playing slot machines in the High Limit Area or other assigned areas within the slot department.
Create an enjoyable environment for casino customers, while ensuring integrity of casino operations and adherence to Internal Controls.
Responsible for all entrusted funds during an assigned shift.
Supply currency and tokens to slot department personnel.
Process jackpot payouts and verify CTR and W2G paperwork.
Complete all paperwork with accuracy and in a timely manner.
Facilitate the exchange of tokens and/or currency with the Cage Department.
Provide dispatch notices to slot personnel to service casino guests, resolve minor machine issues, complete machine fills for tokens and/or tickets, pay jackpots, make change and/or cash machine tickets.
Customer Service: Greet guests at service windows and/or immediate area, offer ticket redemption, answer questions about machines and/or the casino; represent Cache Creek Casino Resort as a role model employee with a positive attitude and professional demeanor.
Customer Acknowledgement: Make facial, contact, smile, and greet guests during all guest interactions; direct all guests to appropriate areas of the casino based on inquiries; answer questions accurately; access slot floor personnel, casino host or F&B server when appropriate.
Teamwork: Effectively interact with coworkers, supervisors, casino hosts, slot technicians, EVS and F&B personnel to ensure service requests are met and the slot environment is well maintained.
Cleanliness: Maintain general cleanliness of casino areas by removing trash from slot machine banks, chairs and coin trays; general cleaning of slot machines.
Protect Casino Integrity: Maintain pouch and paperwork accuracy within department standards; ensure proper change/pouch impressments; alert supervisors about possible suspicious activity.
Ability to accurately type 30 WPM.
Capable of identifying situations that require supervisory personnel.
This job has no supervisory responsibilities.
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily with or without reasonable accommodations. The requirements listed below are representative of the knowledge, skill, and/or ability required.
Education and/or Experience
Associate's degree (A. A.) or equivalent from two-year college or technical school; or six months to one year related experience and/or training; or equivalent combination of education and experience.
Must be at least 21 years of age.
Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees of organization.
Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.
Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
Certificates, Licenses, Registrations
Cache Creek Casino Resort Tribal Gaming License.
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job with or without reasonable accommodations.
While performing the duties of this job, the employee is regularly required to stand; reach with hands and arms and talk or hear. The employee is occasionally required to walk and stoop, kneel, crouch, or crawl.
The employee must occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision and color vision.
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job with or without reasonable accommodations.
While performing the duties of this job, the employee is regularly exposed second hand tobacco smoke. The noise level in the work environment is usually moderate.
Tax Redemption Assistant - Lake County Clerk's Office (Rv.27017)
Are you looking for a challenging role within an organization that provides flexible hours, rewarding compensation and an excellent benefit package? If so, Lake County Government is the place for you. Comprised of nearly 3,000 employees, it is our goal to positively serve the residents of Lake County while working with a purpose. We believe our employees should take pride in the work they accomplish while truly respecting a collaborative work environment. Do you have a background in cashiering or office work? If so, this position could very well be for you:
Position: Tax Redemption Assistant
Location: Waukegan, IL
Salary: $39,000 - $45,000
Responsible for facilitating the payment of property tax liens (a/k/a tax redemption). This involves maintaining records on sold property tax liens, processing payments, distributing monies received, and answering inquiries regarding the above. This position requires a high degree of accuracy, excellent organization, good oral and written communication, quality customer service skills, and strict adherence to legal controls, office policies and accounting principles.
Job duties include:
Post charges to open tax liens.
Process tax redemption payments submitted in person or by mail, including refunding overpayment amounts.
Send bi-weekly reports of redeemed liens to lienholders and cut disbursement checks upon request.
Extend the last date to redeem per lienholder direction.
Prepare tax foreclosure cases for County-held tax liens. E-file necessary documents with the Circuit Court Clerk's office.
Process tax deeds for foreclosed properties.
Receive, track and perform initial review of bids for properties acquired by the County through tax foreclosure.
Assign tax liens from one lienholder to another upon lienholder request.
Receive and receipt filings from local units of government, including levies, budgets, bond issuances, levy abatements and financial statements. Scan, index and archive older filings annually.
Process and track demand letters for payment on bounced checks.
Map out real estate legal descriptions to verify properties to be annexed to or disconnected from local units of government, utilizing GIS software.
Answer customer questions regarding any of the above.
Assist the Vital Records department in issuing marriage licenses and performing cashiering duties as needed.
Assist the Voter Services department in processing voter registrations.
Support Elections department during the busy parts of the election cycle. This will involve extensive travel throughout the county; prepping, testing and transporting elections equipment and supplies; preparing ballot packets; assisting with training of election judges; and serving at voting sites during early voting and on Election Day. Early morning, late evening, and weekend hours are to be expected.
Fluency in Spanish is a plus.
In order to be successful in this role you should have a high school degree or equivalent. Experience in cashiering is preferred. Individuals should have a working knowledge of Microsoft Office and be comfortable enough with using PC- and browser-based software to learn industry-specific computer processes quickly. Applicants should also possess the ability to effectively problem solve and have the ability to work both individually and in a team atmosphere.
Lake County offers a competitive salary and benefit package with performance-based incentive plans. We also offer flexible working hours, and a comprehensive wellness and training program. Visit our Prospective Employee page to get additional information on why you should work for Lake County!
To learn more about the department you will be working for, visit www.lakecountyclerk.info. To learn more about other services Lake County provides and to see some of our employees in action, visit our website to view videos.
If you need assistance writing your resume, we have some tools to help you at our Human Resources website.
Any offer of employment is conditioned on the successful completion of a background screening, drug and alcohol testing and may include a pre-employment medical exam.
Lake County is an Equal Opportunity Employer
The Coupon Manager is primarily responsible for managing the Retail organizations coupon strategy, implementation, management, and reporting. The Coupon Manager is the point person for all coupon promotions in all retail stores. Partnering with Retail Management, the Coupon Manager sets coupon strategy, implements coupon promotions, provides training and communication for all coupon promotions, and follows up on all coupon results. The Coupon Manager reports directly to the Chief Dispensing Officer.
Essential Duties and Responsibilities
Responsible for development and management of all aspects of all retail coupon promotions
Create coupon designs
Print/produce all coupons
Distribute coupons to all retail locations
Partner with Marketing and Retail Management to develop coupon implementation strategies
Test all coupon promotions and communicate the results
Troubleshoot coupon-related issues, partnering with IT as necessary, implement and communicate solutions to involved parties
Manage all coupon promotions in Motaworks and all digital/social platforms, partnering with Marketing and IT as needed
Develop reporting tools for measuring and monitoring coupon promotions.
Report coupon results to the Executive Team regularly and upon request
Communicate coupon-related updates and new promotions
Identify and communicate potential risks related to coupons and coupon promotions
Provide customer service as needed for patrons and team members/management
All other duties as assigned
Required Skills & Experience
Experience with Magento
Experience developing and managing coupon promotions in a retail environment
Experience working in a retail environment
Experience in customer service and problem solving
Excellent computer, mathematical, language, and reasoning skills
Excellent influential, collaborative, and relationship-building skills
Experience with relational databases and catalog management
Proficient in Microsoft Office
High-level attention to detail
Preferred Skills & Experience
Ability to prioritize tasks and meet deadlines with a shifting workload in a fast-paced environment
Knowledge of Colorado marijuana laws, MED regulations, and CDPHE requirements; Previous marijuana industry experience preferred with priority given to candidates with experience in CO licensed facilities
Cannabis industry experience preferred
Minimum of High School Diploma or GED required
Bachelors/Masters degree in a related field preferred
- Must maintain current knowledge of and adhere to all policy and regulations of the Colorado Marijuana Enforcement Division (MED); Colorado Department of Public Health and Environment (CDPHE), and Health Insurance Portability and Accountability Act (HIPAA), and TGS Management
Must be able to individually lift up to 25 lbs.
Must be able to sit, stand, stoop, crouch, reach, and lift for long periods of time
Reasonable accommodation(s) may be made to enable individuals with disabilities to perform the essential functions
Must be able to work in an office environment with moderate to loud noise level
Must be able to acquire MED Key badge ($250 Fee to State of CO) prior to beginning employment
- Occasionally requires local travel, as needed.
- This job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
TGS Management provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics
Friendly, Customer Service Driven Coupon Distributor
Reports to: DELIcious Management Co., Inc (Corporate Office for East Bay DeliHours: NON-EXEMPT Full-time or Part-time, including mornings, afternoons, weekends, and holidays
Provides customers with outstanding service in a timely manner.Work Environment:
Outdoors; seasonal temperatures and weather conditions
Experience: Some experience in a retail or customer service
Basic knowledge of streets in Downtown Charleston
Ability to read company materials (e.g., training materials, menus, coupons,etc.)
Successfully completed East Bay Deli training program
Proven customer service skills
Abilty to stand and walk on roads and sidewalks for up to 5 hours a day
Carry up to 25lbs
Ability to work in outdoor temperatures during all seasons
Essential Job Functions:
Distributing coupons to customers in Downtown Charleston
Promoting East Bay Deli in a positive and professional manner.
Talking to others to conval information effectively
Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interupting at inappropriate times
Understanding written sentences and paragraphs in work related documents
knowledge of all brands that we offer, including which items are gluten free
Communicate with corporate office about customer comments
Follow all Federal and State mandates in regards to peddling
Job Responsibilities and Duties:
Respond to customer inquiries relating to vehicles and titles.
Prepare titles, contracts, pre-sale and post-sale reports, bill of sale and post charges incurred. Process paperwork and checks following the sale, provide necessary paperwork to customers.
Provide quality service to customers for vehicle pick-up's and disposition; schedule vehicles for pick up location.
Verify that vehicle information is accurately recorded and numbered for sale.
Schedule sale for accounts after completion of necessary pre-sale reconditioning and required paperwork.
Verify title, bill of sale and VIN number are accurately recorded. May assist in preparation of titles, contracts, bill of sale, pre-sale and post-sale reports and post reconditioning charges incurred.
Communicate with the Mechanical Services Shop, Body Shop and Detail Shop for vehicle repairs and post charges to vehicle account in a timely manner.
Assist in scheduling vehicles on line for review. Assist in preparation and processing of post-sale information to managers and customers.
Assist in maintaining vehicle inventory for vehicle aging and first-in\first-out process.
Stock in/Check in Vehicles into V-Trace.
Set the order of the sale and ensure accurate preparation of contracts.
Enter condition reports into AMS.
Represent vehicles on the block or attend block with sales representative on sale day.
Review CR/vehicle and set work orders in V-Trace for Mechanical and Body Shop.
Verify the correct repair charges are submitted.
Call in orders for Windshield, Dent Demon and other outside vendors.
Print stickers for sale per PRIDE guidelines.
Review, monitor and ensures compliance with contractual customer, contractor and supplier agreements in conjunction with the accounting department.
Communicate with customer for failed post sale inspections or arbitration.
Maintain knowledge of DMV laws and regulations pertaining to titles.
Any other duties assigned by the General Manager or designated manager.
General Employee Responsibilities:
Standards of Conduct:Provide prompt and courteous service at all times.
Perform customer service transactions as described in the account contract.
Be familiar with procedures for handling all aspects of customer service.
Make sure customers receive prompt, efficient and courteous attention from all employees.
Resolve any customer complaints in a friendly, courteous manner and advise the General Manager or designated manager of all serious complaints or incidences.
Maintain a professional appearance and a neat work environment consistent with the Employee Handbook.
Practice and promote teamwork at all times. Set a good personal example of attitude and performance.
Advise the designated manager and Facilities of all breakdowns and maintenance needs immediately to ensure a safe work environment.
Make sure all Department area conditions do not threaten employee or customer safety. Respond to and follow proper procedures on employee and customer accidents, injuries, and loss or damage to any property.
Report all incidents to the Manager immediately. Practice proper loss prevention and reaction procedures.
Educational Requirements and
High School Diploma or GED with at least one (1) year of office experience in one of the auction shops or the auction office preferred.
Proficiency with Microsoft Office Products preferred. Must be qualified to operate a motor vehicle and possess and maintain a valid driver's license.
The physical activity requirements of the position are from Sedentary to Light Physical Work.
Visual acuity requirements include color, depth perception and field of vision comparable to definitions for Clerical, Administrative, Machine Operators (including inspection) positions.
Physical Working Condition:
This position is subject to both inside and outside environmental working conditions, including temperature changes, outside weather conditions, slightly elevated ambient noise levels, and minor atmospheric conditions affecting skin or respiratory systems, such as fumes, odors and dusts associated with internal and external service station/convenience food and petroleum dispensing operations.
Note: Refer to the Handbook and Policy Manuals for important addendum requirements to all job descriptions.
This job description in no way states or implies that these are the only duties to be performed by the employee(s) incumbent in this position. Employee(s) will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments. The requirements listed in this document are the minimum levels of knowledge, skills or abilities.
Redemption Specialist (Start Date 2/11/2019)
Credit Acceptance is quickly growing and we have a variety of opportunities. Working directly with consumers and contractors, our team members specialize in various segments of the contract life cycle to achieve the highest levels of performance. Leadership is committed to providing career growth opportunities to our team members and we are proud of our record of promoting from within. Our flexible schedule, relaxed work environment and culture of having fun make this a Great Place to Work.
About this Position:
Professionally and respectfully persuade customers to pay in an effort to redeem the repossessed vehicle or reinstate the contract
Analyze the customer's payment history and the circumstances of the repossession, and then make redemption payment arrangements within the guidelines of the department policy
Have phone and written contact with customers, repossession contractors and auction vendors
Support additional customer service requests
Outcomes & Activities:
Collect Money: Use our call model to handle each call in a manner that persuades customers to pay
Redeem Vehicles: Persuade customers to pay and redeem the repossessed vehicles. We will measure you on the number of accounts redeemed
Handle Phone Calls: Spend up to 85% of your time handling customer phone calls using an automatic dialer
Provide Support: Support customer requests, including processing one-time payment request over the phone
Adhere to Policies/Processes: Remain compliant with our policies, processes and legal guidelines
Receive and Act Upon Feedback: Be open to ongoing coaching and feedback aimed at improving performance
All other duties as assigned
Attendance as outlined in the department attendance policy
- High school diploma or GED
Previous customer service, sales and/or collection experience
Previous experience working in a call center environment
Experience in the finance or automotive industry
Experience in any position where you had to demonstrate persuasive skills and negotiation skills
Previous experience with working on a dialer
Training and Schedule Requirements:
- Two weeks of in classroom mandatory training Monday through Friday 8am-5pm
Monday - Friday: 12pm-9pm
Once a month on a Saturday: 8am-12pm
Knowledge and Skills:
Communicate in a confident professional tone and ask open –ended probing questions
Take ownership in your performance while being receptive and acting upon feedback as you actively participate in training and coaching sessions
Use your listening skills to aid you in gaining an understanding of the customer's situation and identify the issues preventing them from making a payment
Use logic to understand the account situation and history, then use problem solving skills to find a solution
Use negotiation skills and be assertive as you encourage customers to pay while creating a sense of urgency to get the payment today
Control the call by setting clear expectations with the customer as you create accountability with them and keep them focused on redeeming the vehicle
Build trust with the customer as you show empathy for their situation and take a positive collaborative approach in creating solutions for them the redeem the vehicle
To be successful in this role, Team Members need to demonstrate the characteristics of PRIDE in their work:
Positive: Maintain a positive attitude by focusing on solutions and promoting a collaborative and enjoyable environment.
Respectful: Value teamwork, share successes, appreciates others and communicates in a way that promotes trust.
Insightful: Make timely well considered decisions, create innovative solutions and continuously learn.
Direct: Communicate clearly and objectively; don't be afraid of difficult conversations. Raise concerns through the proper channels.
Earnest: Be honest, sincere and consistent. Work hard and pursue our goals together relentlessly.
Targeted Compensation: $15.50/hour
Required degrees must have been earned at institutions of Higher Education which are accredited by the Council for Higher Education Accreditation or equivalent.
Credit Acceptance is an equal opportunity employer.
What Drives You?
- Succeeding and making major contributions?
- The opportunity and support to maximize your potential?
- Working with an organization that makes you proud?
- Collaborating and thriving as part of a team?
We Share Your DriveDriveTime is more than a company. We're a true team of strong, highly motivated performers that is committed to ensuring the success of each customer—and of each professional. If you have a real passion for continual learning and growth, are flexible enough to handle various roles, and feel compelled to do what you know is right, we may have an excellent opportunity for you.
This position calls for a motivated individual looking to contribute to a results-oriented and high performance team. The main focus of this position is to create solutions for our customers to reinstate their loan while providing excellent levels of customer service.
Provide excellent customer service to customers who need assistance in reinstating their vehicle and loan
Contact or attempt contact with customers with repossessed vehicles.
Determines customer's ability and desire to reinstate their vehicle
Advises customer of any & all required stipulations, past due amounts inclusive of payments, late charges and all other related fees to complete the reinstatement
Maintain positive working relationships and communication with the operations team during the reinstatement process
Presents customer with solutions, options and programs to promote repeat business
Performs other related duties as assigned
College Degree preferred.
Between 3 to 10 years of experience in collections, customer service, sales or retail industry
Must be self-motivated with strong decision making and problem solving abilities
Professional and persuasive communication and negotiation skills
Value and embrace diversity
Required to work a flexible schedule includ
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