Credit Card Clerk Job Description Sample

Job Description:

We're looking for an Accounts Payable Clerk to work in our corporate office located in Draper, UT. The Accounts Payable Clerk is to manage our corporate credit card process. The position requires strong attention to detail and working knowledge of accounting policies and procedures. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

What You'll Do:

• Add and Remove employees from the Concur system

• Request, replace, and/or cancel company credit cards timely

• Review and process expense reports for approx. 500 employees to ensure adherence to our Travel Policy

• Respond to high volume of questions related to the corporate credit card program

• Monthly reconciliation of Credit Card Statement

• Create Journal Entry to record over 5,000 transactions monthly

• Create reports on demand and

• Correlate with vendors to obtain receipts/invoices for travel expenses when necessary

• Other duties as needed

You are:

• Must have excellent written and oral communication skills

• Self-driven. You have superior organizational skills, integrity, and great follow-through on tasks

• You understand the impact of a results-driven, highly successful team

• Collaborative and Committed. You have a "can do" attitude and believe that anything is possible with the right focus and the right team

• Associates degree or 2 yrs of college or equivalent combination of education and experience.

• High volume of data entry experience preferred

• Attention to detail and great organization skills are a must

• Concur and Great Plains Software experience preferred but not required

• Strong working knowledge of Microsoft Office Suite, especially Excel, Word, and Outlook.

Compensation, Perks & Benefits:

• Competitive Compensation with Bonus Potential

• Full Health Benefits - Medical/Dental/Vision

• 401k, Paid Time Off and Tuition Reimbursement

• Full Service Gym, Game and Lounge Area, Basketball Court

• Free Healthy Snacks and Refreshments

• Subsidized Public Transit

• Fun and Relaxed Work Environment

WHO IS PROGRESSIVE LEASING?

Founded in 1999, Progressive Leasing, a wholly-owned subsidiary of Aaron's Inc. [NYSE: AAN], is a steadily growing company, already surpassing $1B in revenue. Our scalable customer payment software products provides lease-purchase technology solutions through 22,600+ retail locations in 45 states.

Progressive Leasing does not discriminate in any aspect of employment on the basis of race, color, religion, national origin, ancestry, gender, sexual orientation, gender identity and/or expression, age, veteran status, disability, or any other characteristic protected by federal, state, or local employment discrimination laws where Progressive Leasing does business. All new hires must pass a pre-employment criminal background check and drug test

" Return to Search Results Title Sr Director

• Credit Strategy Credit Card Req ID S01570 Description

Sallie Mae is proud to help Americans aspiring to create the life they want--whether that means helping them make college happen, or something more. Our colleagues across departments and across the country are united in our passion and our customer-first approach. Whether you want to join a growing company, be part of an agile workforce, or gain new skills--you're in the right place.

Over the last 40 years, Sallie Mae has helped more than 34 million Americans pay for college. The same passion we have for helping customers is applied to helping our employees achieve professional and personal growth. With a wide range of opportunities available, we invite you to join our growing team and help students make their dreams of higher education a reality.

Position Summary:

Sallie Mae is looking for an experienced credit risk management professional to fill our Senior Director of Acquisition Credit Strategy position to ensure the successful launch and sustainable growth of Sallie Mae credit card product.

The individual will be the acquisition credit strategy owner for the Sallie Mae Credit Card product. He/She will work closely with marketing and other business partners to:

• Establish state of the art acquisition strategy: underwriting, pricing, line assignment, and fraud strategy

• Achieve new account KPIs: origination volume; approval rate; booking FICO; vintage loss rate; pricing distribution; fraud loss; ROA & ROE; etc

• Design proper tests to accumulate data for credit strategy continuous improvement

• Improve strategy and model performance by researching new credit bureau attributes and other alternative data sources

• Define key functional requirements for credit card onboarding/processing platform

The preferred candidate will have:

• Extensive credit risk management experiences in credit card, and/or unsecured consumer lending;

• Up-to-date expertizes in credit card acquisition management (underwriting, pricing, credit line assignment, and fraud) is required;

• Working knowledge of credit card process platform;

• Superior analytical capability and problem solving skills;

• Track record of lead and develop strong analytical teams;

• Strong project management skill;

• Result oriented and business savvy

This is a highly visible position and requires great communications skills to present analysis, reporting and recommendations to senior executives and leadership teams.

Key Responsibilities:
1.Acquisition Management

• 30%

• Develop and refine the underwriting, line, pricing, and fraud strategies to achieve credit risk and financial return targets for credit card, or existing Sallie Mae consumer lending products.

• Establish and optimize acquisition strategies for multiple acquisition channels.

• Collaborate with various business partners balancing multiple competing goals: growth, credit risk, and profitability.

• Design and execute experiment designs for future strategy refinements.

• Ensure accurate and timely strategy implementations
  2.Acquisition System/Infrastructure Design

• 20%

• Work closely with credit card processing platform vender outline and design the system requirements for key acquisition functionalities: application processing, underwriting, product features, issuing, onboarding, and etc

• Assist in the design of a highly accessible relationship database for credit card acquisition management to support consistent, automated, flexible business analytics and reporting

• Ensure proper documentation and timely implementation
  3.People Management

• 15%

• Build a strong credit strategy team

• Prioritize and support team projects and initiatives

• Manage and support the professional development of team members
  4.Internal Controls

• 15%

• Ensure all compliance, audit and other internal risk partner requirements are completed.

• Oversee research, responses and meet SLA requirements for Customer complaints.
  5.Manage Ad Hoc Analysis as necessary

• 20%

Requirements

Education:

• Master's Degree, Business, Economics or related field, or equivalent work experience

Experience:

• 10+ years of experience in credit risk management experience with a major credit card/personal loan company

• 7+ years of experience performing statistical/business analysis with SAS and SQL

• 5+ years of experience in managing, developing, and recruiting talents

• Experience managing acquisition credit strategy (underwriting, line assignment, and pricing)

• Experience managing internal & external control requirements

• Experience with financial forecasting, modeling processes

• Experience with statistical model/scorecard for acquisition management

• Experience with credit card processing platform

• Experience with credit bureau attributes and alternative data sources

• Strong communication skills and proven ability to explain technical information effectively to all audience levels in a concise manner

• Excellent interpersonal skills with the ability to build relationships across business units

• Ability to operate in a fast- paced, time-sensitive environment effectively managing multiple and changing priorities

• Self-motivated, problem solver, result oriented, and business savvy

EEO Employer Minority/Female/Disability/Veteran/Sexual Orientation/Gender Identity. SLM Corporation and its subsidiaries are not sponsored by or agencies of the United States of America. Sallie Mae is a drug free workplace. Type Full-time Location Newark, DE Date Posted Jun 18, 2018 Apply Now

Sallie Mae is proud to be an equal opportunity (EEO) employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, sexual orientation, national origin, age, genetic information, gender identity, disability, Veteran status or any other characteristic protected by federal, state or local law. If you'd like more information about your EEO rights as an applicant, please click here. EEO is the Law Supplement

Reasonable Accommodations are available for applicants with disabilities in all phases of the application and employment process. To request an accommodation please call (855) 756-2007 and choose option 4. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations

Sallie Mae

© 2000-2018 ADP, LLC. All Rights Reserved.

Job Description:

At Wells Fargo, we have one goal: to satisfy our customers' financial needs and help them achieve their dreams. We're looking for talented people who will put our customers at the center of everything we do. Join our diverse and inclusive team where you'll feel valued and inspired to contribute your unique skills and experience.

Help us build a better Wells Fargo. It all begins with outstanding talent. It all begins with you.

Corporate Risk helps all Wells Fargo businesses identify and manage risk. We focus on three key risk areas: credit risk, operational risk and market risk. We help our management and Board of Directors identify and monitor risks that may affect multiple lines of business, and take appropriate action when business activities exceed the risk tolerance of the company.

This individual in this key role will operate within the Application Fraud Strategy domain in the Cards & Retail Services business; and will be responsible for various predictive analytics and innovation initiatives including the following:

• Leverage predictive analytics, and expert knowledge of fraud mitigation tools and techniques to detect and mitigate first party and third party application fraud risk

• Partner with Product, Technology, Compliance and Operations to enable the implementation of rapid cycle system enhancements.

• Partner with the transaction fraud, payment fraud and portfolio risk management teams to enable a seamless view into early life credit and fraud risk management, while balancing customer experience and business value

• Stay at the leading edge of emerging trends and capabilities in the domains of consumer, device and location fraud detection and prevention, with emphasis on digital.

• Ensure compliance with regulatory requirements and business policy and standards (CIP, model risk governance, etc.)

• Generate robust descriptive reporting on various credit, vintage, product, offer, channel, mix, delinquency, loss rate and performance information informing fraud strategy decisions

• Influence key stakeholders through impactful written and oral communication

Required Qualifications

• 8+ years of risk experience

Desired Qualifications

• Excellent verbal, written, and interpersonal communication skills

• Credit card industry experience

Other Desired Qualifications

• A strong track record and business knowledge in the financial services sector with a deep understanding of credit card credit or fraud risk from a full-cycle perspective, including testing and control within a large financial institution.

• Experience working horizontally across the organization.

• Strong operational and execution skills, with keen attention to detail and experience working horizontally across the organization

• Strong critical thinking and creative problem solving orientation

• Master's degree in a Quantitative or Advanced Analytics discipline

• Proficient with SAS or SQL

Disclaimer

All offers for employment with Wells Fargo are contingent upon the candidate having successfully completed a criminal background check. Wells Fargo will consider qualified candidates with criminal histories in a manner consistent with the requirements of applicable local, state and Federal law, including Section 19 of the Federal Deposit Insurance Act.

Relevant military experience is considered for veterans and transitioning service men and women.

Wells Fargo is an Affirmative Action and Equal Opportunity Employer, Minority/Female/Disabled/Veteran/Gender Identity/Sexual Orientation.

CORP RISK/CORPORATE RISK 0112559 CORP RISK/CORPORATE RISK

Benjamin Franklin (18052), United States of America, Wilmington, Delaware

At Capital One, we're building a leading information-based technology company. Still founder-led by Chairman and Chief Executive Officer Richard Fairbank, Capital One is on a mission to help our customers succeed by bringing ingenuity, simplicity, and humanity to banking. We measure our efforts by the success our customers enjoy and the advocacy they exhibit. We are succeeding because they are succeeding.

Guided by our shared values, we thrive in an environment where collaboration and openness are valued. We believe that innovation is powered by perspective and that teamwork and respect for each other lead to superior results. We elevate each other and obsess about doing the right thing. Our associates serve with humility and a deep respect for their responsibility in helping our customers achieve their goals and realize their dreams. Together, we are on a quest to change banking for good.

Sr. Manager

• Consumer Credit Review

• Credit Card / Small Business

The Senior Consumer Credit Review Manager is responsible for executing an independent, risk-based assurance review of assigned platforms within Capital One's Consumer credit portfolio, including assessment of credit risk, lending practices, effectiveness of policy implementation and risk rating accuracy. The associate would be focused on supporting the Consumer/Small Business Card Portfolio. The Senior Manager will contribute towards the execution of the annual Credit Review operating plan and provide training, coaching and coordination of cross-functional teams within Credit Review in the process. This associate will also be responsible for building and maintaining working relationships with line of business management and key associates within Risk Management.

General Responsibilities

Execute the Credit Review function by:

• Developing, managing and executing a risk-based review plan covering consumer line(s) of businesses at the both portfolio and transactional level testing

• Assessing the accuracy of overall portfolio asset quality

• Identifying credit process weaknesses

• Identifying emerging credit risk trends and issues

• Identifying gaps in credit policy

• Aggregation and tracking of identified issues to resolution

• Provide credible challenge on all aspects of credit risk management

• Communication of Credit Review assurance results with exceptional verbal and written communication skills, demonstrating strong clear thinking and succinct delivery of message

• Report results and issues verbally and in writing to executive management and internal credit and risk senior executives.

• Build and maintain high trust relationships with senior credit risk management and senior lending associates

• Ability to provide business leadership and partnering skills to help drive the organization towards critical decisions and deliverable results.

This role can be based in either Wilmington, DE or Richmond, VA

Basic Qualifications:

• Bachelor's degree or military experience

• At least 5 years of experience in consumer credit risk management, at least 5 years of experience in a Credit Review assurance role, or a combination

Preferred Qualifications:

• Formal Credit Training from a large national or regional bank or equivalent training in a regulatory office (e.g. OCC, Federal Reserve)

• At least 10 years of experience in consumer credit risk management or at least 10 years of experience in consumer credit analysis or at least 10 years of a Credit Review assurance role

• At least 3 years of experience influencing senior level executives

• CFA, CPA

• Master's Degree

At this time, Capital One will not sponsor a new applicant for employment authorization for this position.

Job Description:

Responsible for supporting projects and initiatives within US Consumer Card Credit Acquisition Strategies including, but not limited to, Initial Line Strategies, cash credit line strategies, Lender Guidance Strategy, etc. Role entails performing complex analysis and modeling that maximizes profits and asset growth and minimizes credit and operating losses and other risk exposures. This position entails managing multiple projects and developing analyses for the purpose of making recommendations to the risk based pricing strategy. Reviews and analyzes trends, population distributions, and recommends strategy enhancements.

The position requires being able to utilize sophisticated database analysis tools for data identification, preparation, collection and extraction for the purpose of implementing strategies that meet or exceed performance expectations.

Required Skills:

• 3+ years prior experience in developing strategies and/or credit criteria.

• Strong analytical, logical reasoning and problem solving skills required.

• Strong knowledge of statistics and data mining techniques.

• Proven capabilities with SAS, SQL, CHAID, and Excel software.

• Proficient in MS Office including Word, Excel, and PowerPoint.

• Strong working knowledge of the process and tools used for the development, validation, implementation, and documentation of credit risk strategies and/or scoring models.

• Previous credit experience and knowledge of credit policies and procedures.

• Strong financial acumen and understanding of P&L business drivers.

• Ability to communicate effectively and influence others to drive results

Enterprise Description:

Responsible for performing more complex analysis and modeling for multiple products with the goal of maximizing profits and asset growth and minimizing risk and operating losses and/or other financial and marketing exposures. Develops complex program models to extract data and uses multiple databases to acquire statistical and financial data. Utilizes portfolio trends to propose policy/procedural changes within segmentation structure to produce optimal results. Excels at risk/reward trade off. Build relationships with external agencies. Participates in the rollout of company-wide pilot programs developed as a result of programmed models. Duties primarily include the regular use of discretion, independent judgment, the ability to communicate with multiple levels of management and the utilization of core leadership behaviors. SAS and/or MicroStrategy experience preferred; 2-5 years experience preferred

Posting Date: 08/02/2018

Location: Phoenix, AZ, CAMELBACK BLDG, 1825 E BUCKEYE RD, Wilmington, DE, BRACEBRIDGE I, 1100 N King St, Jacksonville, FL, BANK OF AMERICA OFFICE PARK, 9000 SOUTHSIDE BLVD BLDG 400, Belfast, ME, BELFAST VIII, 21 SCHOODIC DR, Charlotte, NC, ONE BANK OF AMERICA CENTER, 150 N COLLEGE ST, Plano, TX, 6400 LEGACY DR (TX2972), - United States

Travel: Yes, 5% of the time

Full / Part-time: Full time

Hours Per Week: 40

Shift: 1st shift

Weekly Schedule: M-F 8-5

Apply Now

Consumer and Community Bank Finance, Credit Card Planning & Analysis Forecasting Associate

Req #: 180059082

Location: Wilmington, DE,US

Job Category: Accounting/Finance/Audit/Risk

Job Description:

JPMorgan Chase & Co. (NYSE: JPM) is a leading global financial services firm with assets of $2.5 trillion and operations worldwide. The firm is a leader in investment banking, financial services for consumers and small business, commercial banking, financial transaction processing, and asset management. A component of the Dow Jones Industrial Average, JPMorgan Chase & Co. serves millions of consumers in the United States and many of the world's most prominent corporate, institutional and government clients under its J.P. Morgan and Chase brands. Information about JPMorgan Chase & Co. is available at http://www.jpmorganchase.com/.

The role will serve as a key member on the Credit Card Planning & Analysis Forecasting team. The Card P&A Forecasting team is responsible for managing the Budget/Mid-Year Forecast process. The team also provides insights and analysis used in decision-making by the CCB Leadership Team. The role will have regular exposure and interaction with the Card Finance P&A Head and other senior leaders. In this role, you will be required to:

• Support the Card Finance annual and mid-year forecasting process

• Analyze financial results, provide variance analysis, and prepare for Budget reviews

• Prepare/consolidate presentations for Budget reviews with Card CFO, Card CEO, and CCB/Firmwide P&A teams

• Support ad hoc analytic projects, financial modeling and requests

• Proactively analyze business financial trends, research issues and respond to inquiries to help provide insight and decision support to senior management

• Work closely with Card CFO and CCB P&A teams to enhance existing forecasting processes

• Ensure data integrity, accuracy and timeliness in all financial reporting

• Effectively communicate with Finance, Risk, and other teams that provide inputs to the forecasting process or require outputs from the process

• Bachelor's degree in Finance, Economics or Accounting (or related discipline)

• 4+ years of financial analysis experience

• Exceptional analytical ability and creative problem solving skills

• Excellent communication skills, both written and oral

• Capable of working in a dynamic environment and delivering exceptional results in a time-sensitive manner while managing competing priorities

• Strong credit card business knowledge and experience required

• Strong attention to detail required

• Expert in Excel, Hyperion Essbase and PowerPoint preferred

• VBA/macro skills are a plus

Apply Now

Specialist I – Auto and Credit Card - Customer Service / Collections – Tampa, FL

Req #: 180075533_1

Location: Tampa, FL,US

Job Category: Customer Service

Job Description:

Working at Chase means making a real difference every day for your customers, your community, and yourself. How? By putting others first, doing what's right, and creating solutions that make lives better. Build your career on our strong foundation and help shape what's next for you and for us. Chase, a leading provider of diverse financial services worldwide, is actively seeking team members to create lifelong engaged relationships with our customers by delivering superior service and quality with every customer interaction. Successful candidates in this vital position are flexible and problem-solvers who enjoy helping customers resolve their questions and concerns.

We have opportunities for Specialist positions in our Collections and Customer Service groups.

Our Collections group creates and delivers the right solutions to our customers to resolve account delinquency, directly impacting the risk of loss to the Bank.

Our Customer Service group provides exceptional customer service to our retail and credit card customers with a broad array of products and services.

See how our telephone specialists make a real difference for our customers:

Video: Launching Your Career as a Call Center Specialist

We are looking for individuals with a passion for Collections and Customer Service with the following skills:

Customer Focus

• Take ownership of each customer while empathizing and prioritizing customer needs

• Resolve conflicts and manage customer expectations

• Determine customer needs and provide appropriate solutions through relationship building

Communication Skills

• Effective verbal and written communication with both external and internal customers

• Document customer account activities thoroughly and concisely

• Engage in interactive dialogue with customers through active listening

Problem Solving Skills

• Approach problems logically and with good judgment to ensure the appropriate customer outcome

• Make appropriate decisions on behalf of the customer quickly and effectively

• Effectively prioritize work to ensure efficiency

• Conduct research as needed

Analytical Skills

• Critical thinker and ability to exercise independent judgment

• Accuracy and attention to detail

• Required to abide by all applicable regulatory and department practices and procedures

Computer Skills

• Familiarity with multiple browsers, multiple tabs, window navigation and instant messenger tools

• Fluency in Windows Operating Systems and Microsoft Office tools

Chase provides a professional and fun environment for employees so they can focus on providing great service to our customers. As part of a diverse and dynamic team, Specialists receive on-going training and development to enrich their skills and build a career at Chase.

Training Schedule:

Formal paid training will take place dependent on the training requirements for the position and days and times of the training may vary. Specific information will be provided by the Recruiter.

Work Schedule:

Work schedules will vary. Candidates must be willing to work schedules during our operating hours, which include evenings and weekends. Specific information will be provided by the Recruiter.

Our team members are dynamic. They seek opportunities to take initiative, adjust quickly to change, have a positive attitude, and take responsibility for results. They are able to deliver a great customer experience, even when handling challenging situations by offering customers alternative solutions and enhanced products.

• High School Diploma or equivalent required

• Minimum of one year of customer interaction or customer support experience strongly preferred, either by phone or face to face

• Must be willing to work in an environment that requires 100% phone-based customer interaction required

• Proficiency with basic computer functions including mouse and keyboard usage, launching applications, conducting searches on the Internet, and maneuvering in a Windows-based environment strongly preferred

Card Processing Solutions, a division within Jack Henry & Associates, is seeking a Credit Card Senior Implementation Business Analyst to join the team. In this role you will be expected to lead client consultation on business and technical requirements, and incorporate the requirements into the overall project plan for implementation of the credit card platform. You will coordinate all phases of operational implementation of technical project deliverables. The ideal candidate will have at least 3 years of experience in credit card platform installations, as well as expert knowledge around network paperwork and documentation, and compliance and regulatory issues in this subject area. We are seeking a very detailed oriented and organized professional looking to step into an exciting opportunity with JHA.

MINIMUM QUALIFICATIONS

• Must have 6 years of experience working in a financial institution or a Fintech company.

• Must have 3 years of experience in credit card platform installations.

• Must be able to travel up to 30%.

PREFERRED QUALIFICATIONS

• Associates or Bachelor's degree.

• Payment processing industry experience.

• Experience completing card processing conversions that require migrating data from one processing platform to another.

• Experience providing client facing project support

• Training in Six Sigma Methodology and project management certification preferred.

• Ability to communicate effectively in both verbal and written formats and give presentations utilizing various audiovisual support aids

ESSENTIAL FUNCTIONS

• Extensive Knowledge and understanding of all JHA Products and Solutions associated with Credit Card Processing and how they are implemented in conjunction with the setup of a new Credit Card Program

• Meet with client to discuss specifications, work with client and vendors to determine project options, and facilitate meeting with key client personnel including IT for network connectivity, file mapping, and project technical specifications

• Manages department processes to ensure compliance and that deadlines are met.

• Defines, documents, and publishes processes. Observes existing practices across multiple departments with similar functions and looks for opportunities to optimize practices and processes.

• Supports collection and interpretation of business information.

• Diagrams and evaluates existing processes.

• Develops metrics that provide data for process measurement, identifying indicators for future improvement opportunities.

• Measures performance against process requirements. Aligns improvement to performance shortfalls.

• Performs Impact Analysis of all recommended changes and standards. Presents and defends recommendations to mid-management and senior level management.

• Interrelates KPIs and adjusts business variables to improve the effectiveness of the measurements used.

• Analyzes trends and provides correlated studies of potential changes and outcomes.

• Provides advanced "what if" analysis and business intelligence.

• Participates in post-project reviews to determine effectiveness, pertinence and timeliness of newly recommended processes. Identifies processes that are effective and works to change processes in need of further refinement.

• Provides consultation on the use of re-engineering techniques to improve process performance and product quality. May deliver presentations and training courses including measurement, analysis, improvement and control.

• Tracks the appropriate market space.

• Performs Cost-Benefit and other forms of analyses.

• May assist less experienced peers.

Equal Employment Opportunity

Applicants for U.S. based positions with Jack Henry & Associates must be legally authorized to work in the United States. Verification of employment eligibility will be required at the time of hire. Visa sponsorship is not available for this position.

Jack Henry & Associates, Inc. is an Equal Employment Opportunity/Affirmative Action Employer and maintains a Drug-Free Workplace.

Females, minorities, veterans, and individuals with disabilities are encouraged to apply.

#G

#D

Knolls 3 (12038), United States of America, Glen Allen, Virginia

At Capital One, we're building a leading information-based technology company. Still founder-led by Chairman and Chief Executive Officer Richard Fairbank, Capital One is on a mission to help our customers succeed by bringing ingenuity, simplicity, and humanity to banking. We measure our efforts by the success our customers enjoy and the advocacy they exhibit. We are succeeding because they are succeeding.

Guided by our shared values, we thrive in an environment where collaboration and openness are valued. We believe that innovation is powered by perspective and that teamwork and respect for each other lead to superior results. We elevate each other and obsess about doing the right thing. Our associates serve with humility and a deep respect for their responsibility in helping our customers achieve their goals and realize their dreams. Together, we are on a quest to change banking for good.

US CARD Credit Bureau Disputes- Process Manager

Capital One, a Fortune 500 company and one of the nation's top 10 banks, offers a broad spectrum of financial products and services to consumers, small businesses and commercial clients. Our goal is to create one of the nation's great banks, and we have the necessary ingredients: a strong balance sheet, resilient businesses, a massive customer franchise, strong analytical capabilities, and great people. We nurture a work environment where people with a variety of thoughts, ideas and backgrounds, guided by our shared Values, come together to make Capital One a great company – and a great place to work.

We are seeking a high performing Manager, Process Management that has a bias for action relative to improving back office processes, is experienced in agile methodologies, can bring game changing transformation and has a vision for the future.

The CBD Continuous Improvement Team (CIM) manages an aggressive continuous improvement agenda on behalf of the US CARD Credit Bureau Disputes operations. The Credit Bureau Disputes operation primarily processes credit file disputes that are received from consumers via phone, mail, and indirectly from the credit reporting agencies. The CIM team is responsible for driving resolution of operations performance gaps when process oriented, managing large project, platform, and partner changes for the integration into existing process flows, and triaging voice of the agent/customer inputs in an agile environment.

This role will also have direct people-management responsibility for a team of process managers and process coordinators who will execute on the CIM agenda.

Responsibilities of this role may include:

• Driving process improvements focused on risk reduction & desired customer outcomes

• Leading the daily interaction of a small team of direct reports using agile methodology

• Regularly prioritizing a backlog of BAU process improvement initiatives as business evolves

• Work with various stakeholders to establish roadmaps in ambiguous context

• Helping team to remove impediments using a strong problem-solving approach – knowing when to escalate

• Designing and producing metrics used to measure efficiency and effectiveness of capabilities and features

• Providing subject matter expertise on CBD business processes

Basic Qualifications:

• Bachelor's Degree or Military experience

• At least 2 years of experience in Process management

• At least 2 years of experience in People management

• At least 2 years of experience in Relationship management

Preferred Qualifications:

• Master's Degree in Business Management, Process Management, Project Management, Risk Management, Communications, Computer Science or Information Systems

• Lean certification or Six Sigma certification

• At least 5 years of experience in Process management

• At least 5 years of experience in People management

• At least 5 years of experience in Complex problem solving

• At least 5 years of experience in Relationship management

At this time, Capital One will not sponsor a new applicant for employment authorization for this position.