Credit Card Clerk Job Description Sample

General Summary & Scope

• Highly analytical role focusing on Advertising effectiveness, marketing mix optimization, marketing promotion reporting and analytics, test & learn analytics and total Marketing budget management.

• Finance partner to the Marketing team, including Brand, CRM and Loyalty teams.

• Routinely provide key insights to drive accountability and financial improvement as well as influence marketing decisions

• Prepare and improve regular promotion and performance dashboard reporting

• Provide forecast variance reporting and analysis

• Supervised by the Director of Marketing FP&A

Principal Duties and Responsibilities (*Essential Functions)

• Maintain the short and long-term planning financial model

• Heavy Excel modeling

• Manage the monthly forecasting and annual budgeting processes for the total marketing budget

• Provide timely and accurate insight on business trends and key performance indicators

• Perform ad-hoc reporting and analyses (including ROI modeling and test & learn analytics) as required

Requirements

Job Specifications

• 4-7 years of professional financial analysis experience.

• Experience in a financial support role in a retail environment helpful

• P& L experience required for the SFA Credit Card role.

• Undergraduate degree in finance, business, or related field

• Strong analytical skills coupled with an ability to interpret and communicate findings.

• Strong financial modeling and forecasting abilities and experience

• Ability to influence decision makers and team members to drive results

• Innate inquisitiveness relative to process workings and financial results

• Must be a highly motivated, self-starter with desire to see personal and organizational effort lead to bottom line results

• Knowledge of financial processes and internal controls

• Comfortable working independently and in collaborative manner in a cross-functional environment

• Excellent interpersonal and written communication skills

• Demonstrated ability to meet deadlines in a fast-paced environment

• Advanced Excel Skills and proficient in MS Office

• SAP or Business Intelligence systems knowledge preferred

LIJF1

Under general guidance and supervision, this position typically handles investigations involving credit card fraud allegations and provides recommendations to a Principal Investigator or Team Lead for determination of case disposition. Following the investigation, case development and regulatory filing, may identify weaknesses / risks and recommend solutions to management.

Essential Functions:

• Conducts thorough research and analysis of fraudulent activity related to credit card accounts referred by other departments.

• Reviews case documentation and obtains additional information as necessary.

• Maintains thorough and accurate case notes.

• Understands and adheres to suspicious activity filing requirements and processes, as required for this position.

• Prepares suspicious activity reports in accordance with established guidelines, processes and procedures.

• Maintains files in conjunction with record keeping/legal records hold policies to comply with retention schedules or records.

• Provides confidential reports to management as required.

• May prepare cases for criminal and civil prosecution and attend court to pursue restitution and testify on behalf of the bank.

• Refers matters to law enforcement as appropriate.

• Responds to law enforcement inquiries as assigned.

• Actively ensures compliance with the U.S. Bank Code of Ethics and all Anti-Money Laundering, Bank Secrecy Act, information security and suspicious activity reporting requirements, policies and procedures.

• Actively participates in all required corporate and business line training.

• May include minimal travel.

Basic Qualifications

• Bachelor's degree, or equivalent work experience

• Two to three years of experience in an applicable risk management environment

Preferred Skills/Experience

• Prior experience in fraud investigations, financial/banking sector, accounting/auditing or law enforcement

• Comprehensive knowledge of bank systems, rules of evidence and banking documents

• Knowledge of various credit card platforms such as ICS, Hogan and Total Systems

• Knowledge of or experience with Prepaid Cards is preferred

• Strong interpersonal, written and oral communication skills

• Ability to adhere to high levels of confidentiality and data security standards

• Strong analytical and organizational skills as well as a high degree of initiative

• Demonstrates positive, results orientated attitude

• Proven track record of meeting tight deadlines

• SAR form preparation and narrative writing

• Professional licenses and certifications (e.g., CFE, CFCS, CFCI)

Under general guidance and supervision, this position typically handles investigations involving credit card fraud allegations and provides recommendations to a Principal Investigator or Team Lead for determination of case disposition. Following the investigation, case development and regulatory filing, may identify weaknesses / risks and recommend solutions to management.

Essential Functions:

• Conducts thorough research and analysis of fraudulent activity related to credit card accounts referred by other departments.

• Reviews case documentation and obtains additional information as necessary.

• Maintains thorough and accurate case notes.

• Understands and adheres to suspicious activity filing requirements and processes, as required for this position.

• Prepares suspicious activity reports in accordance with established guidelines, processes and procedures.

• Maintains files in conjunction with record keeping/legal records hold policies to comply with retention schedules or records.

• Provides confidential reports to management as required.

• May prepare cases for criminal and civil prosecution and attend court to pursue restitution and testify on behalf of the bank.

• Refers matters to law enforcement as appropriate.

• Responds to law enforcement inquiries as assigned.

• Actively ensures compliance with the U.S. Bank Code of Ethics and all Anti-Money Laundering, Bank Secrecy Act, information security and suspicious activity reporting requirements, policies and procedures.

• Actively participates in all required corporate and business line training.

• May include minimal travel.

Basic Qualifications

• Bachelor's degree, or equivalent work experience

• Two to three years of experience in an applicable risk management environment

Preferred Skills/Experience

• Prior experience in fraud investigations, financial/banking sector, accounting/auditing or law enforcement

• Comprehensive knowledge of bank systems, rules of evidence and banking documents

• Knowledge of various credit card platforms such as ICS, Hogan and Total Systems

• Knowledge of or experience with Prepaid Cards is preferred

• Strong interpersonal, written and oral communication skills

• Ability to adhere to high levels of confidentiality and data security standards

• Strong analytical and organizational skills as well as a high degree of initiative

• Demonstrates positive, results orientated attitude

• Proven track record of meeting tight deadlines

• SAR form preparation and narrative writing

• Professional licenses and certifications (e.g., CFE, CFCS, CFCI)

Purpose of JobThe Credit Card Executive will primarily be responsible for managing the P&L for an individual product(s), ensuring business plan expectations are achieved with additional focus on expense management and end-to-end customer experience. This position is directly responsible for leading significant growth in one of USAA's most important portfolios. This Executive will work collaboratively with Marketing, Finance, Risk Management, Compliance, Legal, Information Technology, Operations and the Distribution Sales and Services groups to deliver an industry leading product offering that meets Member needs and drives profitability.

Job Requirements

• Manage the P&L ensuring business plan expectations are achieved with a focus on growing Membership and driving profitability.

• Regularly review and manage the product set (feature/functionality) for appropriateness of financials, marketing strategy, market competitiveness, Member Experience, regulatory compliance, risk management, as well as efficiency of operation and technology delivery. Document the results and develop a plan for closing gaps.

• Provide product performance reporting to senior management that is inclusive of USAA's performance as well as industry benchmark data; be an expert with respect to the competitive landscape.

• Work collaboratively across Product, Marketing, Finance, Credit Risk Management, Legal, Information Technology, Operations, and the Distribution Sales and Services groups to deliver an industry leading product offering that drives strong profitability growth across USAA.

• Optimize product mix, leveraging segmentation to drive profit, Member satisfaction, and retention. Directly accountable for executing product and emerging payment strategy (Build, Buy, Ally), working with marketing partners to create customer demand and increase cross-sell capabilities across the distribution network.

• Manage plan for growing products through the creation and implementation of an effective segmentation strategy, including product profitability, service standards, and lifecycle management.

• Responsible for communicating the product value proposition to Distribution organization. Ensure product team delivers sales support to all distribution channels (e.g., .com, mobile, contact center) so that the product is properly positioned to customers (sales tool and collateral development, sales training, etc.).

• Manage 3rd Party Relationships (IT, 3rd products, and alliances).

Required:

• Bachelor's degree in Business, Marketing, Supply Chain Management, Statistics, or related discipline OR 4 additional years of related experience beyond the minimum required may be substituted in lieu of a degree

• 10+ years of progressive related experience developing strategies, managing major initiatives and delivering results within a complex matrix environment

• 4+ years of people leadership experience in building, managing and/or developing high-performing teams

• Experience collaborating with key resources and stakeholders, influencing decisions and managing work to achieve strategic goals

• Executive-level business acumen in the areas of business operations, industry practices and emerging trends

Preferred Qualifications:

• 5+ years' experience in managing a Credit Card product lines or businesses

• Strong business and financial analytic capabilities around product P&L's, marketing programs, business development/partnership programs and risk management

• Experience in marketing, finance, analytics, operations, compliance, digital or IT teams in partnership with card teams

• Demonstrated expertise in technology solutions, especially with respect to product features (e.g. rewards platforms), product acquisition (retail delivery platforms – e.g. internet, mobile) and product life cycle management

• Experience in the development of new and on-going management of existing 3rd party alliances

• Understanding of current and changing regulatory environment, with an emphasis on impact to current and new product development

• Advanced degree or studies in the area of Business Administration

CCB Risk Credit Forecasting Card CECL Implementation-Associate

Req #: 180090247_1

Location:Brooklyn,NY,US

Job Category: Accounting/Finance/Audit/Risk

Job Description:

Chase & Co. (NYSE: JPM) is a leading global financial services firm with operations worldwide. The firm is a leader in investment banking, financial services for consumers and small business, commercial banking, financial transaction processing, and asset management. A component of the Dow Jones Industrial Average, JPMorgan Chase & Co. serves millions of consumers in the United States and many of the world's most prominent corporate, institutional and government clients under its J.P. Morgan and Chase brands. Information about JPMorgan Chase & Co. is available athttp://www.jpmorganchase.com/.

Our Firmwide Risk Function is focused on cultivating a stronger, unified culture that embraces a sense of personal accountability for developing the highest corporate standards in governance and controls across the firm. Business priorities are built around the need to strengthen and guard the firm from the many risks we face, financial rigor, risk discipline, fostering a transparent culture and doing the right thing in every situation. We are equally focused on nurturing talent, respecting the diverse experiences that our team of Risk professionals bring and embracing an inclusive environment.

Chase Consumer & Community Banking (CCB) serves consumers and small businesses with a broad range of financial services, including personal banking, small business banking and lending, mortgages, credit cards, payments, auto finance and investment advice. Consumer & Community Banking Risk Management partners with each CCB sub-line of business to identify, assess, prioritize and remediate risk. Types of risk that occur in consumer businesses include fraud, reputation, operational, credit, market and regulatory, among others

The CCB credit forecasting function is responsible for reporting and forecasting of loan losses, allowances, margin and capital. The function uses multiple approved models for predicting the future performance of the credit portfolio for BAU planning & reporting. In addition the team is also responsible for production, reporting and analytics for stress losses under CCAR, ICAAP and Risk Appetite scenarios.

We are seeking an Associate to join the CCB Card Credit Forecasting team focused on implementation of the new allowance standards Current Expected Credit Loss "CECL". The incumbent will work on several initiatives and work streams in order to get Card business ready for CECL adoption in Q1 2020 and implementation of CECL in CCAR for the 2020 cycle. This is a very high visibility role and will include substantial interaction and senior officers in the business. The candidate will collaborate closely with various key stakeholders across the Firm, including Credit Risk Management, Risk Modeling, Model Validation, Finance, Controllership, Corporate Accounting Policy, Technology, Program Management as well as colleagues within the Forecasting teams.

Key Responsibilities:

• Define forecasting and modeling requirements to ensure the CECL models are compliant with accounting policy.

• Establish, define, and implement the business operating CECL model for Card business, which entails a thorough understanding of the end-to-end allowance process and associated infrastructure;

• Engage stakeholders and senior management in a 'dry run' of the CECL operating model prior to go-live

• Support the Card business in implementation of CECL through extensive testing

• Perform various ad-hoc analytics to inform decision making

• Partner with technology to develop reporting and analytics tools by providing business requirements

• Develop SOX controls for CECL in compliance with requirements, incorporating insight from auditors

• Prepare presentations for senior management and other key stakeholders

• Create and maintain comprehensive documentation and standard operating procedures related to the allowance process

• Act as subject matter expert on allowance and serve as primary point of contact for internal and external stakeholders

• Represent the firm in industry conferences

• Minimum 3-5 years of relevant experience, preferably within credit risk and analytics. Credit forecasting experience, including allowances and CCAR within consumer businesses is a big plus

• Proven track record of delivering high quality results within tight deadlines; ability to manage multiple priorities

• Strong analytical, problem solving, and process re-engineering skills

• Investigative mindset, able to see issues at both a high level and in detail

• Very strong verbal and written communication skills as there will be substantial exposure and update to C-level officers, regulators and external auditor

• Energetic self-starter who takes ownership

• Strong team player, comfortable working with all levels of the organization

• Interest and ability to work in a fast-paced and dynamic environment

• Preference will be given to candidates with card experience

CCB Risk Credit Forecasting Card Associate

Req #: 180095202_1

Location:Plano,TX,US

Job Category: Accounting/Finance/Audit/Risk

Job Description:

JPMorgan Chase & Co. (NYSE: JPM) is a leading global financial services firm with operations worldwide. The firm is a leader in investment banking, financial services for consumers and small business, commercial banking, financial transaction processing, and asset management. A component of the Dow Jones Industrial Average, JPMorgan Chase & Co. serves millions of consumers in the United States and many of the world's most prominent corporate, institutional and government clients under its J.P. Morgan and Chase brands. Information about JPMorgan Chase & Co. is available athttp://www.jpmorganchase.com/.

Our Firmwide Risk Function is focused on cultivating a stronger, unified culture that embraces a sense of personal accountability for developing the highest corporate standards in governance and controls across the firm. Business priorities are built around the need to strengthen and guard the firm from the many risks we face, financial rigor, risk discipline, fostering a transparent culture and doing the right thing in every situation. We are equally focused on nurturing talent, respecting the diverse experiences that our team of Risk professionals bring and embracing an inclusive environment.

Chase Consumer & Community Banking (CCB) serves consumers and small businesses with a broad range of financial services, including personal banking, small business banking and lending, mortgages, credit cards, payments, auto finance and investment advice. Consumer & Community Banking Risk Management partners with each CCB sub-line of business to identify, assess, prioritize and remediate risk. Types of risk that occur in consumer businesses include fraud, reputation, operational, credit, market and regulatory, among others

As an Associate in the Loss Forecast and Portfolio Analytics team you will be working to provide oversight and drive production of the Credit loss forecast and loan loss reserve(LLR) for all JP Morgan Chase Credit Cards

Responsibilities

In this highly visible role, the successful candidate will actively help determine the loss forecasting results and drivers. This information will be presented to executive management and other internal clients.

Participate in cross functional communications with Risk Management, Finance, Marketing and Collections to inform the forecast on current learnings and incorporate strategic initiatives

Lead advanced analyses to assess relationships and patterns driving loss performance

Produce the loss forecast and maintenance of associated loss models

Help spearhead best in class documentation and operational risk and audit controls surrounding the loss forecasting and LLR

• A bachelor's degree in a quantitative discipline (Finance/Stats/Econ/Math/Engineering) or equivalent work/training is required. Advanced degree preferred.

• 3+ years of Credit risk Management, Marketing Analytics and/or Consulting experience

• Strong knowledge of SAS, SQL and MS Office required

• Strong P&L knowledge and understanding of drivers of profitability

• Ability to efficiently compress large amounts of data into short and concise presentations with sound business conclusions

• Strong analytical, interpretive and problem solving skills with the ability to interpret large amounts of data and its impact in both operational and financial areas

• Transferable Skills:
  

• Excellent oral and written communication skills

• Ability to develop elegant and common-sense solutions to complex business challenges

• Ability to structure analyses to solve business questions and problems

CCB Risk Credit Forecasting Card CECL Implementation-Associate

Req #: 180090247

Location:Wilmington,DE,US

Job Category: Accounting/Finance/Audit/Risk

Job Description:

Chase & Co. (NYSE: JPM) is a leading global financial services firm with operations worldwide. The firm is a leader in investment banking, financial services for consumers and small business, commercial banking, financial transaction processing, and asset management. A component of the Dow Jones Industrial Average, JPMorgan Chase & Co. serves millions of consumers in the United States and many of the world's most prominent corporate, institutional and government clients under its J.P. Morgan and Chase brands. Information about JPMorgan Chase & Co. is available athttp://www.jpmorganchase.com/.

Our Firmwide Risk Function is focused on cultivating a stronger, unified culture that embraces a sense of personal accountability for developing the highest corporate standards in governance and controls across the firm. Business priorities are built around the need to strengthen and guard the firm from the many risks we face, financial rigor, risk discipline, fostering a transparent culture and doing the right thing in every situation. We are equally focused on nurturing talent, respecting the diverse experiences that our team of Risk professionals bring and embracing an inclusive environment.

Chase Consumer & Community Banking (CCB) serves consumers and small businesses with a broad range of financial services, including personal banking, small business banking and lending, mortgages, credit cards, payments, auto finance and investment advice. Consumer & Community Banking Risk Management partners with each CCB sub-line of business to identify, assess, prioritize and remediate risk. Types of risk that occur in consumer businesses include fraud, reputation, operational, credit, market and regulatory, among others

The CCB credit forecasting function is responsible for reporting and forecasting of loan losses, allowances, margin and capital. The function uses multiple approved models for predicting the future performance of the credit portfolio for BAU planning & reporting. In addition the team is also responsible for production, reporting and analytics for stress losses under CCAR, ICAAP and Risk Appetite scenarios.

We are seeking an Associate to join the CCB Card Credit Forecasting team focused on implementation of the new allowance standards Current Expected Credit Loss "CECL". The incumbent will work on several initiatives and work streams in order to get Card business ready for CECL adoption in Q1 2020 and implementation of CECL in CCAR for the 2020 cycle. This is a very high visibility role and will include substantial interaction and senior officers in the business. The candidate will collaborate closely with various key stakeholders across the Firm, including Credit Risk Management, Risk Modeling, Model Validation, Finance, Controllership, Corporate Accounting Policy, Technology, Program Management as well as colleagues within the Forecasting teams.

Key Responsibilities:

• Define forecasting and modeling requirements to ensure the CECL models are compliant with accounting policy.

• Establish, define, and implement the business operating CECL model for Card business, which entails a thorough understanding of the end-to-end allowance process and associated infrastructure;

• Engage stakeholders and senior management in a 'dry run' of the CECL operating model prior to go-live

• Support the Card business in implementation of CECL through extensive testing

• Perform various ad-hoc analytics to inform decision making

• Partner with technology to develop reporting and analytics tools by providing business requirements

• Develop SOX controls for CECL in compliance with requirements, incorporating insight from auditors

• Prepare presentations for senior management and other key stakeholders

• Create and maintain comprehensive documentation and standard operating procedures related to the allowance process

• Act as subject matter expert on allowance and serve as primary point of contact for internal and external stakeholders

• Represent the firm in industry conferences

• Minimum 3-5 years of relevant experience, preferably within credit risk and analytics. Credit forecasting experience, including allowances and CCAR within consumer businesses is a big plus

• Proven track record of delivering high quality results within tight deadlines; ability to manage multiple priorities

• Strong analytical, problem solving, and process re-engineering skills

• Investigative mindset, able to see issues at both a high level and in detail

• Very strong verbal and written communication skills as there will be substantial exposure and update to C-level officers, regulators and external auditor

• Energetic self-starter who takes ownership

• Strong team player, comfortable working with all levels of the organization

• Interest and ability to work in a fast-paced and dynamic environment

• Preference will be given to candidates with card experience

Job Description:

Responsible for supporting projects and initiatives within US Consumer Card Credit Strategies supporting all areas of Account Management. Role entails performing complex analysis and modeling that maximizes profits and asset growth and minimizes credit and operating losses and other risk exposures.

This position entails managing multiple projects and developing analyses for the purpose of making recommendations to optimize card portfolio management strategies. Reviews and analyzes trends, population distributions, and recommends strategy enhancements.

The position requires being able to utilize sophisticated database analysis tools for data identification, preparation, collection and extraction for the purpose of implementing strategies that meet or exceed performance expectations.

Additionally, this position requires building strong relationships and partnerships with other stakeholders including Credit Risk, Finance, Product & other areas of USCC Account Management.

Posting Date: 02/17/2019

Location: Newark, DE, Christiana II, 1000 Samoset Dr, Charlotte, NC, ONE BANK OF AMERICA CENTER, 150 N COLLEGE ST, - United States

Travel: Yes, 5% of the time

Full / Part-time: Full time

Hours Per Week: 40

Shift: 1st shift

Job Description:

Responsible for supporting projects and initiatives within US Consumer Card Credit Strategies supporting all areas of Account Management. Role entails performing complex analysis and modeling that maximizes profits and asset growth and minimizes credit and operating losses and other risk exposures.

This position entails managing multiple projects and developing analyses for the purpose of making recommendations to optimize card portfolio management strategies. Reviews and analyzes trends, population distributions, and recommends strategy enhancements.

The position requires being able to utilize sophisticated database analysis tools for data identification, preparation, collection and extraction for the purpose of implementing strategies that meet or exceed performance expectations.

Additionally, this position requires building strong relationships and partnerships with other stakeholders including Credit Risk, Finance, Product & other areas of USCC Account Management.

Posting Date: 02/17/2019

Location: Newark, DE, Christiana II, 1000 Samoset Dr, Charlotte, NC, ONE BANK OF AMERICA CENTER, 150 N COLLEGE ST, - United States

Travel: Yes, 5% of the time

Full / Part-time: Full time

Hours Per Week: 40

Shift: 1st shift