Credit Card Clerk Job Description Sample

Description: The Credit Card Processing Representative is responsible for timely and accurate processing of credit card payments and pro forma estimates as well as following up with customers concerning credit card declines. Core hours are 9am-6pm M-F however additional or changes in hours may be occasionally required to meet work requirements.

Reports to: Accounts Receivable and Collections Supervisor

Accountabilities:

• Notify and assist customers with credit card billing issues that can prevent prompt payment.

• Initiate refunds for duplicate payments.

• Process credit card prepayments for new accounts.

• Prepare day end report for credit card transaction.

• Prepare/sent proforma invoices to customers.

• Update customer's accounts/order with credit card information.

• Provides phone and task coverage as needed to assist the team in maintain service levels and productions goals.

• Assists with other duties and projects as assigned and deemed necessary to meet the business need.

• Interact professionally with various departments such as customer care, shipping, operations, sales and accounting.

• High school diploma, some college or college degree is a plus.

• Minimum of 2 years' experience in a B2B customer care department or preferably in a wholesale/distribution environment.

• Previous credit card processing experience is a plus.

• Demonstrates excellent attention to detail and follow through.

• Demonstrates cognitive skills, able to explain and resolve complex problems.

• Demonstrates ability to accurately explain and train on complex processes.

• Exhibits superior customer service skills.

• Exceptional verbal and written communication skills.

• Demonstrates a willingness to frequently and productively interact with others.

• Demonstrates initiative to identify process improvement opportunities and recommend solutions to management.

• Proficient in Excel and Outlook.

• Demonstrates flexibility and ability to productively manage stress.

Job Description:

Role Summary/Purpose:

The AVP Technology Project Manager – Credit Card Processing/Client Interfacing position is an individual contributor role working in the Synchrony Technology organization. The Technology Project Manager will be responsible for driving Technology solutions to meet client growth, productivity and compliance objectives for our retail partners.

Essential Responsibilities:

• Provide Technology support, client relationship, project management, vendor management, and functional expertise for retail partners

• Work with client teams to define business requirements for new projects and provide input on how to address systematically.

• Function independently in a Project Management capacity and address issues proactively to ensure that projects are completed on time and within budget.

• Manage projects and Technology resources through the following Technology project phases: Estimation, Funding, Scheduling, Requirements, Design, Construction, Testing and Release.

• Experience and Knowledge of Mobile and Web technology and development approaches

• Experience implementing consumer facing Digital Channels

• Experience with both Waterfall and Agile methodologies

• Plan and communicate the project status, milestones and critical issues with key stakeholders (business, client, Technology).

• Responsible for financials and controllership for assigned projects.

• Support resolution for recent releases and provide production support for assigned client(s).

• Gain knowledge of the retailer's technical environment and processes, coordinate changes between the retailer and Synchrony Technology teams.

• Ensures process rigor and adherence to project methodology standards, including ensuring all required project and client documentation is updated accordingly.

• Perform other duties and/or special projects as assigned

Qualifications/Requirements:

• Bachelor's degree and 2 years of Technology experience OR 2) in lieu of degree High School Diploma/GED and 5 years of Project Management experience in Technology environment

• Minimum 4 years Project Management experience including working on gathering business requirements, planning and defining enhancements, and managing projects through the Software Development Life Cycle (SDLC)

• Credit card processing experience

Desired Characteristics:

• Experience managing Technology relationships with external clients

• Experience in a Retail Bank or Financial Services

• Experience working as a liaison across various business functions on Technology projects

• Possesses analytical and negotiation skills

• Superior oral, written, and client communication skills, as well as the ability to manage expectations of the business, clients, team members, management and external groups

• Strong business acumen including a broad understanding of Synchrony Financial business processes and practices

• Demonstrated ability to drive change and work effectively across business boundaries

• Technical depth – ability to understand technical requirements of projects and effectively manage resources, vendors and clients

• Demonstrated effectiveness in driving change

• Demonstrated competency with linking business strategy with IT technology initiatives

• Strong customer focus and ability to manage customer expectations

Eligibility Requirements:

• You must be 18 years or older

• You must have a high school diploma or equivalent

• You must be willing to take a drug test, submit to a background investigation and submit fingerprints as part of the selection process

• You must be able to satisfy the requirements of Section 19 of the Federal Deposit Insurance Act.

• Effective 1-1-18, new hires (Level 4-7) must have 9 months of continuous service with the company before they are eligible to post on other roles. Once this new hire time in position requirement is met, the associate will have a minimum 6 months' time in position before they can post for future non-exempt roles. Employees, level 8 or greater, must have at least 24 months' time in position before they can post. All internal employees must have at least a "consistently meets expectations" performance rating and have approval from your manager to post (or the approval of your manager and HR if you don't meet the time in position or performance requirement).

Legal authorization to work in the U.S. is required. We will not sponsor individuals for employment visas, now or in the future, for this job opening.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.

Reasonable Accommodation Notice:

• Federal law requires employers to provide reasonable accommodation to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job or to perform your job. Examples of reasonable accommodation include making a change to the application process or work procedures, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment.

• If you need special accommodations, please call our Career Support Line so that we can discuss your specific situation. We can be reached at 1-866-301-5627. Representatives are available from 8am – 5pm Monday to Friday, Central Standard Time.

The salary range for this position is 70,000.00 - 150,000.00 USD Annual

Salaries are adjusted according to market in CA and Metro NY and some positions are bonus eligible.

Grade/Level: 11

Job Family Group:

Information Technology

Job Description:

Role Summary/Purpose:

The AVP Technology Project Manager – Credit Card Processing/Client Interfacing position is an individual contributor role working in the Synchrony Technology organization. The Technology Project Manager will be responsible for driving Technology solutions to meet client growth, productivity and compliance objectives for our retail partners.

Essential Responsibilities:

• Provide Technology support, client relationship, project management, vendor management, and functional expertise for retail partners

• Work with client teams to define business requirements for new projects and provide input on how to address systematically.

• Function independently in a Project Management capacity and address issues proactively to ensure that projects are completed on time and within budget.

• Manage projects and Technology resources through the following Technology project phases: Estimation, Funding, Scheduling, Requirements, Design, Construction, Testing and Release.

• Experience and Knowledge of Mobile and Web technology and development approaches

• Experience implementing consumer facing Digital Channels

• Experience with both Waterfall and Agile methodologies

• Plan and communicate the project status, milestones and critical issues with key stakeholders (business, client, Technology).

• Responsible for financials and controllership for assigned projects.

• Support resolution for recent releases and provide production support for assigned client(s).

• Gain knowledge of the retailer's technical environment and processes, coordinate changes between the retailer and Synchrony Technology teams.

• Ensures process rigor and adherence to project methodology standards, including ensuring all required project and client documentation is updated accordingly.

• Perform other duties and/or special projects as assigned

Qualifications/Requirements:

• Bachelor's degree and 2 years of Technology experience OR 2) in lieu of degree High School Diploma/GED and 5 years of Project Management experience in Technology environment

• Minimum 4 years Project Management experience including working on gathering business requirements, planning and defining enhancements, and managing projects through the Software Development Life Cycle (SDLC)

• Credit card processing experience

Desired Characteristics:

• Experience managing Technology relationships with external clients

• Experience in a Retail Bank or Financial Services

• Experience working as a liaison across various business functions on Technology projects

• Possesses analytical and negotiation skills

• Superior oral, written, and client communication skills, as well as the ability to manage expectations of the business, clients, team members, management and external groups

• Strong business acumen including a broad understanding of Synchrony Financial business processes and practices

• Demonstrated ability to drive change and work effectively across business boundaries

• Technical depth – ability to understand technical requirements of projects and effectively manage resources, vendors and clients

• Demonstrated effectiveness in driving change

• Demonstrated competency with linking business strategy with IT technology initiatives

• Strong customer focus and ability to manage customer expectations

Eligibility Requirements:

• You must be 18 years or older

• You must have a high school diploma or equivalent

• You must be willing to take a drug test, submit to a background investigation and submit fingerprints as part of the selection process

• You must be able to satisfy the requirements of Section 19 of the Federal Deposit Insurance Act.

• Effective 1-1-18, new hires (Level 4-7) must have 9 months of continuous service with the company before they are eligible to post on other roles. Once this new hire time in position requirement is met, the associate will have a minimum 6 months' time in position before they can post for future non-exempt roles. Employees, level 8 or greater, must have at least 24 months' time in position before they can post. All internal employees must have at least a "consistently meets expectations" performance rating and have approval from your manager to post (or the approval of your manager and HR if you don't meet the time in position or performance requirement).

Legal authorization to work in the U.S. is required. We will not sponsor individuals for employment visas, now or in the future, for this job opening.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.

Reasonable Accommodation Notice:

• Federal law requires employers to provide reasonable accommodation to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job or to perform your job. Examples of reasonable accommodation include making a change to the application process or work procedures, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment.

• If you need special accommodations, please call our Career Support Line so that we can discuss your specific situation. We can be reached at 1-866-301-5627. Representatives are available from 8am – 5pm Monday to Friday, Central Standard Time.

The salary range for this position is 70,000.00 - 150,000.00 USD Annual

Salaries are adjusted according to market in CA and Metro NY and some positions are bonus eligible.

Grade/Level: 11

Job Family Group:

Information Technology

Job Description:

Role Summary/Purpose:

The AVP Technology Project Manager – Credit Card Processing/Client Interfacing position is an individual contributor role working in the Synchrony Technology organization. The Technology Project Manager will be responsible for driving Technology solutions to meet client growth, productivity and compliance objectives for our retail partners.

Essential Responsibilities:

• Provide Technology support, client relationship, project management, vendor management, and functional expertise for retail partners

• Work with client teams to define business requirements for new projects and provide input on how to address systematically.

• Function independently in a Project Management capacity and address issues proactively to ensure that projects are completed on time and within budget.

• Manage projects and Technology resources through the following Technology project phases: Estimation, Funding, Scheduling, Requirements, Design, Construction, Testing and Release.

• Experience and Knowledge of Mobile and Web technology and development approaches

• Experience implementing consumer facing Digital Channels

• Experience with both Waterfall and Agile methodologies

• Plan and communicate the project status, milestones and critical issues with key stakeholders (business, client, Technology).

• Responsible for financials and controllership for assigned projects.

• Support resolution for recent releases and provide production support for assigned client(s).

• Gain knowledge of the retailer's technical environment and processes, coordinate changes between the retailer and Synchrony Technology teams.

• Ensures process rigor and adherence to project methodology standards, including ensuring all required project and client documentation is updated accordingly.

• Perform other duties and/or special projects as assigned

Qualifications/Requirements:

• Bachelor's degree and 2 years of Technology experience OR 2) in lieu of degree High School Diploma/GED and 5 years of Project Management experience in Technology environment

• Minimum 4 years Project Management experience including working on gathering business requirements, planning and defining enhancements, and managing projects through the Software Development Life Cycle (SDLC)

• Credit card processing experience

Desired Characteristics:

• Experience managing Technology relationships with external clients

• Experience in a Retail Bank or Financial Services

• Experience working as a liaison across various business functions on Technology projects

• Possesses analytical and negotiation skills

• Superior oral, written, and client communication skills, as well as the ability to manage expectations of the business, clients, team members, management and external groups

• Strong business acumen including a broad understanding of Synchrony Financial business processes and practices

• Demonstrated ability to drive change and work effectively across business boundaries

• Technical depth – ability to understand technical requirements of projects and effectively manage resources, vendors and clients

• Demonstrated effectiveness in driving change

• Demonstrated competency with linking business strategy with IT technology initiatives

• Strong customer focus and ability to manage customer expectations

Eligibility Requirements:

• You must be 18 years or older

• You must have a high school diploma or equivalent

• You must be willing to take a drug test, submit to a background investigation and submit fingerprints as part of the selection process

• You must be able to satisfy the requirements of Section 19 of the Federal Deposit Insurance Act.

• Effective 1-1-18, new hires (Level 4-7) must have 9 months of continuous service with the company before they are eligible to post on other roles. Once this new hire time in position requirement is met, the associate will have a minimum 6 months' time in position before they can post for future non-exempt roles. Employees, level 8 or greater, must have at least 24 months' time in position before they can post. All internal employees must have at least a "consistently meets expectations" performance rating and have approval from your manager to post (or the approval of your manager and HR if you don't meet the time in position or performance requirement).

Legal authorization to work in the U.S. is required. We will not sponsor individuals for employment visas, now or in the future, for this job opening.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.

Reasonable Accommodation Notice:

• Federal law requires employers to provide reasonable accommodation to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job or to perform your job. Examples of reasonable accommodation include making a change to the application process or work procedures, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment.

• If you need special accommodations, please call our Career Support Line so that we can discuss your specific situation. We can be reached at 1-866-301-5627. Representatives are available from 8am – 5pm Monday to Friday, Central Standard Time.

The salary range for this position is 70,000.00 - 150,000.00 USD Annual

Salaries are adjusted according to market in CA and Metro NY and some positions are bonus eligible.

Grade/Level: 11

Job Family Group:

Information Technology

Apply Now

CCB Risk Credit Forecasting Card CECL Implementation-Associate

Req #: 180090247

Location: Wilmington, DE,US

Job Category: Accounting/Finance/Audit/Risk

Job Description:

Chase & Co. (NYSE: JPM) is a leading global financial services firm with operations worldwide. The firm is a leader in investment banking, financial services for consumers and small business, commercial banking, financial transaction processing, and asset management. A component of the Dow Jones Industrial Average, JPMorgan Chase & Co. serves millions of consumers in the United States and many of the world's most prominent corporate, institutional and government clients under its J.P. Morgan and Chase brands. Information about JPMorgan Chase & Co. is available athttp://www.jpmorganchase.com/.

Our Firmwide Risk Function is focused on cultivating a stronger, unified culture that embraces a sense of personal accountability for developing the highest corporate standards in governance and controls across the firm. Business priorities are built around the need to strengthen and guard the firm from the many risks we face, financial rigor, risk discipline, fostering a transparent culture and doing the right thing in every situation. We are equally focused on nurturing talent, respecting the diverse experiences that our team of Risk professionals bring and embracing an inclusive environment.

Chase Consumer & Community Banking (CCB) serves consumers and small businesses with a broad range of financial services, including personal banking, small business banking and lending, mortgages, credit cards, payments, auto finance and investment advice. Consumer & Community Banking Risk Management partners with each CCB sub-line of business to identify, assess, prioritize and remediate risk. Types of risk that occur in consumer businesses include fraud, reputation, operational, credit, market and regulatory, among others

The CCB credit forecasting function is responsible for reporting and forecasting of loan losses, allowances, margin and capital. The function uses multiple approved models for predicting the future performance of the credit portfolio for BAU planning & reporting. In addition the team is also responsible for production, reporting and analytics for stress losses under CCAR, ICAAP and Risk Appetite scenarios.

We are seeking an Associate to join the CCB Card Credit Forecasting team focused on implementation of the new allowance standards Current Expected Credit Loss "CECL". The incumbent will work on several initiatives and work streams in order to get Card business ready for CECL adoption in Q1 2020 and implementation of CECL in CCAR for the 2020 cycle. This is a very high visibility role and will include substantial interaction and senior officers in the business. The candidate will collaborate closely with various key stakeholders across the Firm, including Credit Risk Management, Risk Modeling, Model Validation, Finance, Controllership, Corporate Accounting Policy, Technology, Program Management as well as colleagues within the Forecasting teams.

Key Responsibilities:

• Define forecasting and modeling requirements to ensure the CECL models are compliant with accounting policy.

• Establish, define, and implement the business operating CECL model for Card business, which entails a thorough understanding of the end-to-end allowance process and associated infrastructure;

• Engage stakeholders and senior management in a 'dry run' of the CECL operating model prior to go-live

• Support the Card business in implementation of CECL through extensive testing

• Perform various ad-hoc analytics to inform decision making

• Partner with technology to develop reporting and analytics tools by providing business requirements

• Develop SOX controls for CECL in compliance with requirements, incorporating insight from auditors

• Prepare presentations for senior management and other key stakeholders

• Create and maintain comprehensive documentation and standard operating procedures related to the allowance process

• Act as subject matter expert on allowance and serve as primary point of contact for internal and external stakeholders

• Represent the firm in industry conferences

• Minimum 3-5 years of relevant experience, preferably within credit risk and analytics. Credit forecasting experience, including allowances and CCAR within consumer businesses is a big plus

• Proven track record of delivering high quality results within tight deadlines; ability to manage multiple priorities

• Strong analytical, problem solving, and process re-engineering skills

• Investigative mindset, able to see issues at both a high level and in detail

• Very strong verbal and written communication skills as there will be substantial exposure and update to C-level officers, regulators and external auditor

• Energetic self-starter who takes ownership

• Strong team player, comfortable working with all levels of the organization

• Interest and ability to work in a fast-paced and dynamic environment

• Preference will be given to candidates with card experience

Job Description:

Responsible for supporting projects and initiatives within US Consumer Card Credit Strategies supporting the student and emerging credit portfolio. Role entails performing complex analysis and modeling that maximizes profits and asset growth and minimizes credit and operating losses and other risk exposures. This position entails managing multiple projects and developing analyses for the purpose of making recommendations to optimize card portfolio management strategies. Reviews and analyzes trends, population distributions, and recommends strategy enhancements.

The position requires being able to utilize sophisticated database analysis tools for data identification, preparation, collection and extraction for the purpose of implementing strategies that meet or exceed performance expectations.

Additionally, this position requires building strong relationships and partnerships with other stakeholders including Credit Risk, Finance, Product & other areas of USCC Account Management.

Note: Role may also be filled with highly qualified Cons Prod Strategic Analyst IV

Required Skills:
"Must" have these skills to be minimally qualified.

• Bachelor's degree in mathematics, statistics, computer science, engineering, economics, related quantitative discipline, or sufficient credit experience.

• Proven analytical ability and problem solving skills as demonstrated through 5+ years related professional work experience

• 3+ years experience using database software and analytical/reporting tools, such as SAS, SQL to access large databases

• Proficient in MS Office including Word, Excel, and PowerPoint.

• Strong working knowledge of the process and tools used for the development, validation, implementation, and documentation of credit risk strategies and/or scoring models.

• Previous credit experience and knowledge of credit policies and procedures.

• Strong financial acumen and understanding of P&L business drivers.

• Ability to communicate effectively and influence others to drive results.

• Effective project management and organizational skills with the ability to prioritize workloads.

Desired Skills:

• Experience leading analytical associates a plus

• Experience with direct business responsibility a plus

• Master's degree in mathematics, statistics, computer science, engineering,

Posting Date: 12/10/2018

Location: Newark, DE, Christiana II, 1000 Samoset Dr, Charlotte, NC, ONE BANK OF AMERICA CENTER, 150 N COLLEGE ST, - United States

Travel: Yes, 5% of the time

Full / Part-time: Full time

Hours Per Week: 40

Shift: 1st shift

Job Description:

Responsible for supporting projects and initiatives within US Consumer Card Credit Strategies supporting the student and emerging credit portfolio. Role entails performing complex analysis and modeling that maximizes profits and asset growth and minimizes credit and operating losses and other risk exposures. This position entails managing multiple projects and developing analyses for the purpose of making recommendations to optimize card portfolio management strategies. Reviews and analyzes trends, population distributions, and recommends strategy enhancements.

The position requires being able to utilize sophisticated database analysis tools for data identification, preparation, collection and extraction for the purpose of implementing strategies that meet or exceed performance expectations.

Additionally, this position requires building strong relationships and partnerships with other stakeholders including Credit Risk, Finance, Product & other areas of USCC Account Management.

Note: Role may also be filled with highly qualified Cons Prod Strategic Analyst IV

Required Skills:
"Must" have these skills to be minimally qualified.

• Bachelor's degree in mathematics, statistics, computer science, engineering, economics, related quantitative discipline, or sufficient credit experience.

• Proven analytical ability and problem solving skills as demonstrated through 5+ years related professional work experience

• 3+ years experience using database software and analytical/reporting tools, such as SAS, SQL to access large databases

• Proficient in MS Office including Word, Excel, and PowerPoint.

• Strong working knowledge of the process and tools used for the development, validation, implementation, and documentation of credit risk strategies and/or scoring models.

• Previous credit experience and knowledge of credit policies and procedures.

• Strong financial acumen and understanding of P&L business drivers.

• Ability to communicate effectively and influence others to drive results.

• Effective project management and organizational skills with the ability to prioritize workloads.

Desired Skills:

• Experience leading analytical associates a plus

• Experience with direct business responsibility a plus

• Master's degree in mathematics, statistics, computer science, engineering,

Posting Date: 12/10/2018

Location: Newark, DE, Christiana II, 1000 Samoset Dr, Charlotte, NC, ONE BANK OF AMERICA CENTER, 150 N COLLEGE ST, - United States

Travel: Yes, 5% of the time

Full / Part-time: Full time

Hours Per Week: 40

Shift: 1st shift

Purpose of Job

• The Development Product Owner Senior will be leading matrixed teams to develop and implement variety of analytical data solutions to drive technology and data transformation in Enterprise Complaints organization. The person will also be responsible to establish governance process related to data and reporting management to deliver compliance needs. Can consider lead position for extreme strong candidate. Flexible locations in San Antonio or Plano office.*

We are currently seeking talented Senior Development Product Owner for our San Antonio, TX or Plano, TX facility.

Represents business stakeholders to elicit, understand, analyze, document, refine and communicate business needs, so that business and/or technical delivery teams can build effective solutions. Utilizes an advanced understanding of customer needs, as well as business vision and strategy, to prioritize investment, business value and delivery. Works within multiple evolving development methodologies including iterative Agile and sequential Waterfall programs and projects, and variations thereof. Serves as the business requirements expert, engaging and managing the work of subject matter specialists from the business. Serves as the day to day decision maker and provides continual business guidance for the execution team. Prioritizes the execution team's work so that it aligns with the sponsor's/business executive's strategies. Leads, manages or orchestrates activities for completion and proper documentation of business requirements and validating metrics as appropriate for methodology and Enterprise controls. Works with the business and IT delivery teams to identify and mitigate risks to include business operational risks. Escalates issues and develops and recommends appropriate solutions.

Job Requirements

• Works under minimal supervision on complex efforts that can span a year or more.

• Works with multiple teams within a program, and occasionally may lead and provide oversight to other DPOs on larger efforts.

• Works with the Enterprise platform and/or multiple systems integration for major elements of technical infrastructure.

• Works Epic-level efforts that coordinate distribution to, and release across multiple scrum teams, within scaled Agile organizations as necessary.

• Serve as an expert in more than one particular business or system domain capable of leading development across multiple teams at the program level.

• Identifies, engages, influences and leads business stakeholders and Subject Matter Experts.

• Works with business and Enterprise stakeholders to understand, validate and help shape business strategy and vision, and customer needs.

• Partners with sponsors, stakeholders, and IT to facilitate, define and document relevant business processes, gaining an advanced understanding of the needs, measures, and risks & controls for the improvement area.

• Serves as direct representative of the business with delivery teams, representing/reinforcing the customers' perspective throughout the product

• realization cycle.

• Works with the business process owners to develop metrics to manage and track benefits, adoption, and risks to operations.

• Assists with program and project level plans related to schedule, scope and resources.

• Leads, collaborates with, and motivates cross-functional teams of user experience partners, designers, business analysts, developers, testers and others to develop, execute and release in alignment with program and/or product roadmaps.

• Manages, prioritizes, and assesses the impact of all work items, such as new features, defects, etc., including providing the decision to create, fix or defer at the project and program level.

• Reviews, and when appropriate, accepts and prioritizes feedback and new requirements from stakeholders.

• Reviews and accepts or declines output of development to ensure specified acceptance criteria have been completed.

• Prepares the business for the change and arm them with tactics and metrics for benefits, adoption, and risk.

• Coaches less experienced DPOs and team members. Serves as an expert in the business development/execution discipline, regularly seeking out opportunities to enhance, improve and advance the function.

Minimum Requirements

• Bachelor's degree or 4 additional years of related experience beyond the minimum experience required.

• 6 or more years of experience in business and/or project delivery.

• Advanced knowledge of multiple technical software delivery methodologies (i.e., Agile, Waterfall).

• Advanced working knowledge of Microsoft Office products and applicable databases.

• Advanced knowledge of Change Management practices.

• Advanced knowledge and demonstrated use of Process Engineering methodologies.

• Qualifications may warrant placement in a different job level.*

When you apply for this position, you will be required to answer some initial questions. This will take approximately 5 minutes. Once you begin the questions you will not be able to finish them at a later time and you will not be able to change your responses.

Preferred

• Bachelor's Degree

• Knowledge of Scaled Agile Framework, and Product & Solution Management

• Banking experience in the area of Credit Card Product Ownership

• Master's Degree

• Certification/Designation or relevant training in any of the following areas: SAFe Lean Agile, Scaled Agilest and/or Scaled Agile PM/PO certification and/or Lean Six Sigma (Green Belt or Higher)

• Extensive knowledge in Scrum and Kanban, and understanding of key performance indicators of a Scrum team

• Experience making decisions and represent the priorities of key stakeholders, including value of technical enabler

• Extensive leadership experience, leading and influencing other product owners & leaders

• Experience in "thought leadership" (understanding strategy/vision to execution, and delivering business value)

• Project or Portfolio Management experience

The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job.

At USAA our employees enjoy one of the best benefits packages in the business, including a flexible business casual or casual dress environment, comprehensive medical, dental and vision plans, along with wellness and wealth building programs. Additionally, our career path planning and continuing education will assist you with your professional goals.

Relocation assistance is not available for this position.

For Internal Candidates:

Must complete 12 months in current position (from date of hire or date of placement), or must have manager's approval prior to posting.

Last day for internal candidates to apply to the opening is 12/13/18 by 11:59 pm CST time.

Apply Now

Credit Card Collections Unit Manager - Tampa FL

Req #: 180119251

Location: Tampa, FL,US

Job Category: Collections

Job Description:

Working at Chase means making a real difference every day for your customers, your community and yourself. How? By putting others first, doing what's right and creating solutions that make lives better. Build your career on our strong foundation and help shape what's next−for you and for us. Chase, a leading provider of diverse financial services worldwide, is actively seeking service center team members to create lifelong engaged relationships with our customers by delivering superior service and quality with every customer interaction. Successful candidates in this vital position are flexible and problem-solvers who enjoy helping employees assist customers to resolve their questions and concerns.

Our Collections group creates and delivers the right solutions by partnering with our customers to provide the right solutions for delinquent credit card accounts.

We are looking for individuals with a passion for managing a team and the following skills:

Leadership Skills

• Develop and lead team of Specialists

• Lead by example and coach on key behaviors to drive results

• Responsible for performance management

• Select and retain talent

• Identify ways to support inclusion and diversity

Customer Focus

• Resolve employee and escalated customer problems and inquires

• Operates with urgency and meet deadlines

Communication Skills

• Communicate both verbally and written

• Ability to influence internal and external business partners

• Relationship management

Problem Solving Skills

• Ability to delegate tasks

• Conflict resolution skills

• Prioritize diverse workloads

Analytical Skills

• Participates in execution of strategy

• Specialized functional or technical knowledge that allows for independent thought and action on important department activities

• Required to abide by all applicable regulatory and department practices and procedures

• Drive risk and control initiatives

Computer Skills

• Experience with multiple browsers, multiple tabs, window navigation and instant messenger tools

• Fluency in Windows Operating Systems and Microsoft Office tools

Work schedules vary and could include a schedule that includes working in the evening and on the weekend

Our team members are dynamic. They seek opportunities to take initiative, adjust quickly to change, have a positive attitude, and take responsibility for results. They are able to deliver a great customer experience, even when handling challenging situations by offering customers alternative solutions and enhanced products.

Qualifications

• Minimum of two years management experience strongly preferred

• Must be willing to work in an environment that requires phone-based customer interaction

• Advanced proficiency with computer functions with MS office suite strongly preferred

• High School Diploma or equivalent required, Bachelor's Degree preferred