Credit Card Clerk Job Description Sample

Job Description:

Responsible for supporting projects and initiatives within US Consumer Card Credit Strategies. Role entails performing complex analysis and modeling that maximizes profits and asset growth and minimizes credit and operating losses and other risk exposures. This position entails managing multiple projects and developing analyses for the purpose of making recommendations to optimize new account underwriting with a specialized focus on credit abuse, intentional mis-use, and bust-out credit strategies. Reviews and analyzes trends, population distributions, and recommends strategy enhancements.

The position requires being able to utilize sophisticated database analysis tools for data identification, preparation, collection and extraction for the purpose of implementing strategies that meet or exceed performance expectations.

Immigration visa sponsorship / visa transfer is not available for this position.

Required Skills:

• Intermediate SAS skills

• Strong analytical, logical reasoning and problem solving skills required.

• Strong knowledge of statistics and data mining techniques.

• Proven capabilities with SQL, Decision Tree, and Excel software.

• Proficient in MS Office including Word, Excel, and PowerPoint.

• Strong working knowledge of the process and tools used for the development, validation, implementation, and documentation of credit risk strategies and/or scoring models.

• Previous credit experience and knowledge of credit policies and procedures.

• Strong financial acumen and understanding of P&L business drivers.

• Ability to communicate effectively and influence others to drive results.

• Effective project management and organizational skills with the ability to prioritize workloads.

Desired Skills:

Bachelors degree in business, math, statistics, economics or related quantitative discipline.

• 3+ years prior experience in developing strategies and/or credit criteria.

Enterprise DescriptionResponsible for performing more complex analysis and modeling for multiple products with the goal of maximizing profits and asset growth and minimizing risk and operating losses and/or other financial and marketing exposures. Develops complex program models to extract data and uses multiple databases to acquire statistical and financial data. Utilizes portfolio trends to propose policy/procedural changes within segmentation structure to produce optimal results. Excels at risk/reward trade off. Build relationships with external agencies. Participates in the rollout of company-wide pilot programs developed as a result of programmed models. Duties primarily include the regular use of discretion, independent judgment, the ability to communicate with multiple levels of management and the utilization of core leadership behaviors. SAS and/or MicroStrategy experience preferred; 2-5 years experience preferred.

Posting Date: 03/27/2018

Location: Wilmington, DE, BRACEBRIDGE I, 1100 N King St, Jacksonville, FL, BANK OF AMERICA OFFICE PARK, 9000 SOUTHSIDE BLVD BLDG 400, Charlotte, NC, ONE BANK OF AMERICA CENTER, 150 N COLLEGE ST, Plano, TX, 6400 LEGACY DR (TX2972), - United States

Travel: Yes, 5% of the time

Full / Part-time: Full time

Hours Per Week: 40

Shift: 1st shift

Job Description:

Responsible for supporting projects and initiatives within US Consumer Card Credit Strategies. Role entails performing complex analysis and modeling that maximizes profits and asset growth and minimizes credit and operating losses and other risk exposures. This position entails managing multiple projects and developing analyses for the purpose of making recommendations to optimize new account underwriting with a specialized focus on credit abuse, intentional mis-use, and bust-out credit strategies. Reviews and analyzes trends, population distributions, and recommends strategy enhancements.

The position requires being able to utilize sophisticated database analysis tools for data identification, preparation, collection and extraction for the purpose of implementing strategies that meet or exceed performance expectations.

Immigration visa sponsorship / visa transfer is not available for this position.

Required Skills:

• Intermediate SAS skills

• Strong analytical, logical reasoning and problem solving skills required.

• Strong knowledge of statistics and data mining techniques.

• Proven capabilities with SQL, Decision Tree, and Excel software.

• Proficient in MS Office including Word, Excel, and PowerPoint.

• Strong working knowledge of the process and tools used for the development, validation, implementation, and documentation of credit risk strategies and/or scoring models.

• Previous credit experience and knowledge of credit policies and procedures.

• Strong financial acumen and understanding of P&L business drivers.

• Ability to communicate effectively and influence others to drive results.

• Effective project management and organizational skills with the ability to prioritize workloads.

Desired Skills:

Bachelors degree in business, math, statistics, economics or related quantitative discipline.

• 3+ years prior experience in developing strategies and/or credit criteria.

Enterprise DescriptionResponsible for performing more complex analysis and modeling for multiple products with the goal of maximizing profits and asset growth and minimizing risk and operating losses and/or other financial and marketing exposures. Develops complex program models to extract data and uses multiple databases to acquire statistical and financial data. Utilizes portfolio trends to propose policy/procedural changes within segmentation structure to produce optimal results. Excels at risk/reward trade off. Build relationships with external agencies. Participates in the rollout of company-wide pilot programs developed as a result of programmed models. Duties primarily include the regular use of discretion, independent judgment, the ability to communicate with multiple levels of management and the utilization of core leadership behaviors. SAS and/or MicroStrategy experience preferred; 2-5 years experience preferred.

Posting Date: 03/27/2018

Location: Wilmington, DE, BRACEBRIDGE I, 1100 N King St, Jacksonville, FL, BANK OF AMERICA OFFICE PARK, 9000 SOUTHSIDE BLVD BLDG 400, Charlotte, NC, ONE BANK OF AMERICA CENTER, 150 N COLLEGE ST, Plano, TX, 6400 LEGACY DR (TX2972), - United States

Travel: Yes, 5% of the time

Full / Part-time: Full time

Hours Per Week: 40

Shift: 1st shift

If you are looking for a position with work-life balance and no weekends, then this role is for you!

Our Case Processing team is looking for dedicated, motivated, and detail oriented individuals. The shift that we are hiring for is 8:00 a.m

• 4:30 p.m.

• Monday- Friday. Training for this role will be 8:00 a.m. to 4:30 p.m. Monday

• Friday for 7 weeks starting on 6/4/2018.

We are seeking individuals to join U.S. Bank who possess a strong work ethic and a passionate drive for success. U.S. Bank was recognized as a 2017 World's Most Ethical Company® by the Ethisphere Institute, and has been a #1 Most Admired Superregional Bank by Fortune magazine for the past six years.

The Claim Representative's responsibilities include:

• Providing high quality customer service by responding to and researching and resolving problems and errors, telephone inquiries, customer requests related to credit products.

• Managing a large caseload by researching, investigating and resolving disputed credit card charges.

• Interacting with customers via telephone and correspondence to determine the source of the issues and correcting errors. Claim Representatives can expect to be on the telephone for up to 10% of the day on average.

We'll teach you what you'll need to know to ensure your success! You will attend a paid classroom training followed by comprehensive on-the-job training.

We offer the opportunity for career growth and development in a supportive, professional and pleasant work environment, with a competitive salary and an outstanding benefits package including:

• Health

• Dental

• Vision

• Life insurance programs for the employee and family

• Short and long term disability

• Paid time off, including the opportunity to purchase additional vacation time as well as paid time off to volunteer in the community

• Generous tuition reimbursement program

• Banking discounts

• 401K with company match and pension programs

• Business casual attire

• On-site cafeteria

Explore your career possibilities at U.S. Bank and join a company that's as passionate as you are about helping our customers meet their goals and making a difference in the communities we live and work. Our industry-leading financial performance, innovative spirit and best-in-class reputation empower employees to succeed. U.S. Bank is an equal opportunity employer committed to creating a diverse workforce. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, among other factors.

Basic Qualifications

• High school diploma or equivalent

• Three to four years of experience in clerical and customer service activities

• Proficient computer skills, especially Microsoft Office applications

Preferred Skills/Experience

• In-depth knowledge of products, services, terminology, procedures and systems related

to assigned area

• Strong customer service skills

• Ability to manage multiple projects and deadlines simultaneously while maintaining a high level of

customer service

• Ability to identify and resolve/escalate complex problems

• Excellent verbal and written communication skills

Job Description:

Role Summary/Purpose:

In this role, you will lead a small team in overall Credit Management efforts for the Amazon portfolio at Synchrony Financial. This includes credit and operational risk evaluation, delinquency/loss mitigation, enforcement of risk policies and portfolio monitoring. This role acts as the key credit interface for the retailer and will work directly with the client and client team leadership.

Essential Responsibilities:

• Work closely with retail clients to minimize both Synchrony Financial's and the retailer's risk, while continuing to grow the portfolio

• Work effectively cross-functionally to drive smart growth and client satisfaction delivering safety and soundness in the portfolio

• Prepare and deliver client facing and leadership team presentations to facilitate informed decisions

• Be a leader in driving enhanced strategies, using champion/challenger leanings to manage credit and fraud risk

• Provide analytics and input for deal and promotional pricing activities Coordinate multisite/country resources to ensure delivery and accuracy of monthly MIS and reporting needs to meet internal and external requirements

• Coordinate planning cycle with client teams to ensure consistency in business plans

• Responsible for providing clear guidance to the organization on risk appetite and prudent growth

• Maintain effective and credible challenge of critical decisions and business processes

• Insure portfolio deal structure and contract(s) are consistent with risk appetite

• Perform other duties and/or special projects as assigned

Qualifications/Requirements:

• Bachelor's Degree and 7+ years in consumer risk management, credit management, or similar role, or in lieu of a bachelor's degree, 11+ years in consumer risk management, credit management, or similar role
• 3+ years leadership experience in enterprise portfolio management

Desired Characteristics:

• Use of advanced technical & analytical competencies in driving effective strategic goals within a significant functional area

• Familiarity with consumer and commercial lending products and practices Experience operating at a strategic level as part of a senior leadership team

• Master's Degree or MBA with advanced analytic focus, or equivalent

• Experience with SAS or SQL or similar analytical tools

Eligibility Requirements:

• You must be 18 years or older

• You must have a high school diploma or equivalent

• You must be willing to take a drug test, submit to a background investigation and submit fingerprints as part of the selection process

• You must be able to satisfy the requirements of Section 19 of the Federal Deposit Insurance Act.

• Effective 1-1-18, new hires (Level 4-7) must have 9 months of continuous service with the company before they are eligible to post on other roles. Once this new hire time in position requirement is met, the associate will have a minimum 6 months' time in position before they can post for future non-exempt roles. Employees, level 8 or greater, must have at least 24 months' time in position before they can post. All internal employees must have at least a "consistently meets expectations" performance rating and have approval from your manager to post (or the approval of your manager and HR if you don't meet the time in position or performance requirement).

Legal authorization to work in the U.S. is required. We will not sponsor individuals for employment visas, now or in the future, for this job opening.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.

Reasonable Accommodation Notice:

• Federal law requires employers to provide reasonable accommodation to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job or to perform your job. Examples of reasonable accommodation include making a change to the application process or work procedures, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment.

• If you need special accommodations, please call our Career Support Line so that we can discuss your specific situation. We can be reached at 1-866-301-5627. Representatives are available from 8am – 5pm Monday to Friday, Central Standard Time.

The salary range for this position is 115,000.00 - 230,000.00 USD Annual

Salaries are adjusted according to market in CA and Metro NY and some positions are bonus eligible.

Grade/Level: 14

Job Family Group:

Risk Management

Job Description:

Role Summary/Purpose:

In this role, you will lead a small team in overall Credit Management efforts for the Amazon portfolio at Synchrony Financial. This includes credit and operational risk evaluation, delinquency/loss mitigation, enforcement of risk policies and portfolio monitoring. This role acts as the key credit interface for the retailer and will work directly with the client and client team leadership.

Essential Responsibilities:

• Work closely with retail clients to minimize both Synchrony Financial's and the retailer's risk, while continuing to grow the portfolio

• Work effectively cross-functionally to drive smart growth and client satisfaction delivering safety and soundness in the portfolio

• Prepare and deliver client facing and leadership team presentations to facilitate informed decisions

• Be a leader in driving enhanced strategies, using champion/challenger leanings to manage credit and fraud risk

• Provide analytics and input for deal and promotional pricing activities Coordinate multisite/country resources to ensure delivery and accuracy of monthly MIS and reporting needs to meet internal and external requirements

• Coordinate planning cycle with client teams to ensure consistency in business plans

• Responsible for providing clear guidance to the organization on risk appetite and prudent growth

• Maintain effective and credible challenge of critical decisions and business processes

• Insure portfolio deal structure and contract(s) are consistent with risk appetite

• Perform other duties and/or special projects as assigned

Qualifications/Requirements:

• Bachelor's Degree and 7+ years in consumer risk management, credit management, or similar role, or in lieu of a bachelor's degree, 11+ years in consumer risk management, credit management, or similar role
• 3+ years leadership experience in enterprise portfolio management

Desired Characteristics:

• Use of advanced technical & analytical competencies in driving effective strategic goals within a significant functional area

• Familiarity with consumer and commercial lending products and practices Experience operating at a strategic level as part of a senior leadership team

• Master's Degree or MBA with advanced analytic focus, or equivalent

• Experience with SAS or SQL or similar analytical tools

Eligibility Requirements:

• You must be 18 years or older

• You must have a high school diploma or equivalent

• You must be willing to take a drug test, submit to a background investigation and submit fingerprints as part of the selection process

• You must be able to satisfy the requirements of Section 19 of the Federal Deposit Insurance Act.

• Effective 1-1-18, new hires (Level 4-7) must have 9 months of continuous service with the company before they are eligible to post on other roles. Once this new hire time in position requirement is met, the associate will have a minimum 6 months' time in position before they can post for future non-exempt roles. Employees, level 8 or greater, must have at least 24 months' time in position before they can post. All internal employees must have at least a "consistently meets expectations" performance rating and have approval from your manager to post (or the approval of your manager and HR if you don't meet the time in position or performance requirement).

Legal authorization to work in the U.S. is required. We will not sponsor individuals for employment visas, now or in the future, for this job opening.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.

Reasonable Accommodation Notice:

• Federal law requires employers to provide reasonable accommodation to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job or to perform your job. Examples of reasonable accommodation include making a change to the application process or work procedures, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment.

• If you need special accommodations, please call our Career Support Line so that we can discuss your specific situation. We can be reached at 1-866-301-5627. Representatives are available from 8am – 5pm Monday to Friday, Central Standard Time.

The salary range for this position is 115,000.00 - 230,000.00 USD Annual

Salaries are adjusted according to market in CA and Metro NY and some positions are bonus eligible.

Grade/Level: 14

Job Family Group:

Risk Management

Job Description:

Role Summary/Purpose:

In this role, you will lead a small team in overall Credit Management efforts for the Amazon portfolio at Synchrony Financial. This includes credit and operational risk evaluation, delinquency/loss mitigation, enforcement of risk policies and portfolio monitoring. This role acts as the key credit interface for the retailer and will work directly with the client and client team leadership.

Essential Responsibilities:

• Work closely with retail clients to minimize both Synchrony Financial's and the retailer's risk, while continuing to grow the portfolio

• Work effectively cross-functionally to drive smart growth and client satisfaction delivering safety and soundness in the portfolio

• Prepare and deliver client facing and leadership team presentations to facilitate informed decisions

• Be a leader in driving enhanced strategies, using champion/challenger leanings to manage credit and fraud risk

• Provide analytics and input for deal and promotional pricing activities Coordinate multisite/country resources to ensure delivery and accuracy of monthly MIS and reporting needs to meet internal and external requirements

• Coordinate planning cycle with client teams to ensure consistency in business plans

• Responsible for providing clear guidance to the organization on risk appetite and prudent growth

• Maintain effective and credible challenge of critical decisions and business processes

• Insure portfolio deal structure and contract(s) are consistent with risk appetite

• Perform other duties and/or special projects as assigned

Qualifications/Requirements:

• Bachelor's Degree and 7+ years in consumer risk management, credit management, or similar role, or in lieu of a bachelor's degree, 11+ years in consumer risk management, credit management, or similar role
• 3+ years leadership experience in enterprise portfolio management

Desired Characteristics:

• Use of advanced technical & analytical competencies in driving effective strategic goals within a significant functional area

• Familiarity with consumer and commercial lending products and practices Experience operating at a strategic level as part of a senior leadership team

• Master's Degree or MBA with advanced analytic focus, or equivalent

• Experience with SAS or SQL or similar analytical tools

Eligibility Requirements:

• You must be 18 years or older

• You must have a high school diploma or equivalent

• You must be willing to take a drug test, submit to a background investigation and submit fingerprints as part of the selection process

• You must be able to satisfy the requirements of Section 19 of the Federal Deposit Insurance Act.

• Effective 1-1-18, new hires (Level 4-7) must have 9 months of continuous service with the company before they are eligible to post on other roles. Once this new hire time in position requirement is met, the associate will have a minimum 6 months' time in position before they can post for future non-exempt roles. Employees, level 8 or greater, must have at least 24 months' time in position before they can post. All internal employees must have at least a "consistently meets expectations" performance rating and have approval from your manager to post (or the approval of your manager and HR if you don't meet the time in position or performance requirement).

Legal authorization to work in the U.S. is required. We will not sponsor individuals for employment visas, now or in the future, for this job opening.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.

Reasonable Accommodation Notice:

• Federal law requires employers to provide reasonable accommodation to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job or to perform your job. Examples of reasonable accommodation include making a change to the application process or work procedures, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment.

• If you need special accommodations, please call our Career Support Line so that we can discuss your specific situation. We can be reached at 1-866-301-5627. Representatives are available from 8am – 5pm Monday to Friday, Central Standard Time.

The salary range for this position is 115,000.00 - 230,000.00 USD Annual

Salaries are adjusted according to market in CA and Metro NY and some positions are bonus eligible.

Grade/Level: 14

Job Family Group:

Risk Management

Job Description:

Responsible for supporting projects and initiatives within US Consumer Card Credit Strategies. Role entails performing complex analysis and modeling that maximizes profits and asset growth and minimizes credit and operating losses and other risk exposures. This position entails managing multiple projects and developing analyses for the purpose of making recommendations to optimize new account underwriting with a specialized focus on credit abuse, intentional mis-use, and bust-out credit strategies. Reviews and analyzes trends, population distributions, and recommends strategy enhancements.

The position requires being able to utilize sophisticated database analysis tools for data identification, preparation, collection and extraction for the purpose of implementing strategies that meet or exceed performance expectations.

Immigration visa sponsorship / visa transfer is not available for this position.

Required Skills:

• Intermediate SAS skills

• Strong analytical, logical reasoning and problem solving skills required.

• Strong knowledge of statistics and data mining techniques.

• Proven capabilities with SQL, Decision Tree, and Excel software.

• Proficient in MS Office including Word, Excel, and PowerPoint.

• Strong working knowledge of the process and tools used for the development, validation, implementation, and documentation of credit risk strategies and/or scoring models.

• Previous credit experience and knowledge of credit policies and procedures.

• Strong financial acumen and understanding of P&L business drivers.

• Ability to communicate effectively and influence others to drive results.

• Effective project management and organizational skills with the ability to prioritize workloads.

Desired Skills:

Bachelors degree in business, math, statistics, economics or related quantitative discipline.

• 3+ years prior experience in developing strategies and/or credit criteria.

Enterprise DescriptionResponsible for performing more complex analysis and modeling for multiple products with the goal of maximizing profits and asset growth and minimizing risk and operating losses and/or other financial and marketing exposures. Develops complex program models to extract data and uses multiple databases to acquire statistical and financial data. Utilizes portfolio trends to propose policy/procedural changes within segmentation structure to produce optimal results. Excels at risk/reward trade off. Build relationships with external agencies. Participates in the rollout of company-wide pilot programs developed as a result of programmed models. Duties primarily include the regular use of discretion, independent judgment, the ability to communicate with multiple levels of management and the utilization of core leadership behaviors. SAS and/or MicroStrategy experience preferred; 2-5 years experience preferred.

Posting Date: 03/27/2018

Location: Wilmington, DE, BRACEBRIDGE I, 1100 N King St, Jacksonville, FL, BANK OF AMERICA OFFICE PARK, 9000 SOUTHSIDE BLVD BLDG 400, Charlotte, NC, ONE BANK OF AMERICA CENTER, 150 N COLLEGE ST, Plano, TX, 6400 LEGACY DR (TX2972), - United States

Travel: Yes, 5% of the time

Full / Part-time: Full time

Hours Per Week: 40

Shift: 1st shift

Booking.com, part of Booking Holdings listed in NASDAQ, is a market leader in online hotel reservations in Europe. Since 1996 our Finance Team has expanded to more than 900+ financial professionals, mostly based in Amsterdam, the company's global headquarters. We believe that the passion and talent of our employees is our strength and is what drives us towards outstanding performance. If you have experience in credit cards and are excited to take on a new challenge to support us to become best in class, then we are looking for you!

As a Credit Cards Specialist you will be working in the Travel & Expense Department.

This enthusiastic team is responsible for 58 entities, handling 60,000+ employee expense claims on an annual basis and deals with all internal business travel arrangements for Booking.com headquarters in Amsterdam.

You will serve as the liaison between employee cardholders and the issuing bank, act as point of contact to provide assistance with account issues, delinquencies and monitoring of accounts, as well as communicates and coordinates with the bank on behalf of Booking.com. Last but not least you will take ownership of the lodge card setups have the ability to manage multiple processes while providing an outstanding customer experience to your internal stakeholders

You will report to the Travel & Expense Manager and work closely together with other (Finance) departments worldwide.

This is a mid-junior role that would suit a graduate with 1-3 years exposure to a banking or finance related environment. You will be able to demonstrate flawless teamwork, co-ordination and stakeholder management skills in combination with superior organizational skills and a service minded attitude.

Due to the rapid and continuous growth of the organization, the tasks and duties of this role will evolve over time. You will be keen to develop and grow within the role and challenge yourself to take on additional projects and responsibilities as they present themselves.

Key Responsibilities

• Administer and support the development of the continuously evolving global corporate credit card program with key and substitute partners

• Ensure compliance in adherence to the global credit card policy

• Reviewing, reconciling and approving a defined set of corporate cards

• Administer and support the development of a comprehensive gift card program

• Effectively and efficiently deal with all day-to-day corporate credit card related issues and queries

• Fee control, balancing optimal financial value with service delivery

• Liaise with internal and external stakeholders across all levels of seniority

• Identify opportunities to drive value though process automation and the elimination of process waste

• Design and produce a comprehensive suite of KPI reportage

• Engage of ad-hoc projects where required

Key Skills/Profile

• Bachelor's degree in a financial or economics related discipline

• Knowledge of and an interest in financial products and processes

• Experience with online banking platforms (e.g. CitiDirect, Straight2Bank, DBDI etc)

• Experience and an affinity with financial systems (e.g. SAP, Concur etc)

• Knowledge of project management methodologies/frameworks (e.g. Scrum, Kanban, Lean etc)

• Willingness and desire to learn and take on additional responsibilities

• Self-starter able to work with minimal supervision

• Highly organized and able to demonstrate relentless tenacity to drive business objectives to deliver results

• Excellent English speaker with strong communication skills, able to adapt style and approach in order to work effectively with internal and external stakeholders from a variety of different cultures

• Willingness to work flexibly, and undertake global travel if required by the business

The hiring company Booking.com International BV is one of Booking.com BV's and/or BookingSuite BV's support companies in Netherlands. Booking.com International BV is looking for a Credit Card Specialist . Booking.com BV is the company behind Booking.com™, the market leading online accommodation reservation service in the world. BookingSuite BV is the company which operates Booking.com's™ newly established Accommodation Marketing Services division. All references to "Booking.com" refer to Booking.com BV.

As a Credit Card Specialist in the Huntington Phone Bank, you have the opportunity to help customers and build relationships by providing an exceptional service experience. You will work individually and as a team to meet and exceed established service and sales goals and contribute to the overall success of the Phone Bank.

In the Credit Card Specialist role you will:

• Have engaging conversations to promote Huntington brand loyalty - including credit card balance transfers, authorized users, reward redemption, education and product referrals.

• Assist customers by answering balance and transaction inquiries, updating account information and submitting research requests

• Assist customers with their daily banking needs by recognizing cross-sell opportunities like online banking, balance transfers, mobile alerts, overdraft protection, etc.

• Work individually and as a team to meet and exceed established goals, such as sales and referrals, call handle time, availability, quality and customer satisfaction.

• Maintain up to date knowledge on all Huntington products, services, technology, and procedures

• Resolve customer concerns in a timely and efficient manner.

• Manage calls efficiently and adhere to work schedule.

• Earn a competitive base salary with a performance based incentive program and a shift differential for qualified shifts. In addition, our benefits meet a range of individual and family needs.

Basic Qualifications:

• High School Diploma or GED
• 1 year of previous call center and/or credit card experience preferred

Preferred Qualifications:

• High degree of professionalism and passion for serving customers

• Ability to work quickly and accurately in a fast-paced and evolving environment

• Ability to maintain an upbeat and positive attitude during difficult and stressful situations

• Ability to learn quickly, retain learned information and put it into practice

• Punctual and reliable

• Demonstrate professional communication, negotiation, problem solving, and sales skills

• Great attention to detail, critical thinking and problem solving skills

• Understanding of computers; candidate must be able to easily navigate a computer, toggle between multiple screens and applications, and have basic knowledge of Microsoft applications and the internet