Credit Card Clerk Job Description Sample

POSITION SUMMARY

The position of Bank Card Associate is responsible for performing daily, weekly and monthly functions necessary to accelerate growth, operational support and servicing for all credit and debit card products and associated entities (rewards, prepaid/gift cards). Associate will support all related credit and debit card services within the bank.

ESSENTIAL FUNCTIONS

• Responsible for establishing and servicing MasterCard Credit and Debit Card accounts;

• Assists management in achieving debit and credit card growth and operational efficiency goals.

• Acts as the primary contact between the company and bank card customers and refers customers to other officers or departments for additional financial services.

• Performs maintenance and provides research results for card related matters.

• Provide customer service by supporting Customer Contact Center, Branches, and other internal departments in resolution of bankcard customer inquiries.

• Support special projects and additional tasks or responsibilities management deems necessary, including but not limited to data and report generation, providing support/back up to Bankcard management

• Act as liaison with vendor(s) for collections and fraud management, after hours servicing and rewards.

• Completes annual compliance courses.

ADDITIONAL RESPONSIBILITIES

• Adheres specifically to all corporate policies and procedures. Also adheres to Federal and State regulations and laws including the Bank Secrecy Act.

• Performs additional duties and responsibilities as directed.

GENERAL QUALIFICATIONS

Knowledge & Experience: These specifications are general guidelines based on the minimum experience normally considered essential to the satisfactory performance of this position. The requirements listed below are representative of the knowledge, skill and/or ability required to perform the position in a satisfactory manner. Individual abilities may result in some deviation from these guidelines.

• Skills in specialized area, or technical or Associates Degree or equivalent education or the equivalent combination of education and experience. Work related experience should consist of duties in a business environment. Educational experience, through in-house training sessions, formal school or financial industry related curriculum, should be business or financial industry related.

• Intermediate knowledge of Bank operations, products and services; related state and federal laws and regulations, and other Bank operational policies and procedures.

• Excellent organizational and time management skills – ability to work with minimal supervision.

• Intermediate skills in computer terminal and personal computer operation; mainframe computer system; word processing, spreadsheet and specialty software programs.

• Exceptional verbal, written and interpersonal communication skills with the ability to apply common sense to carry out instructions.

Make banking a Fifth Third better®

We connect great people to great opportunities. Are you ready to take the next step? Discover a career in banking at Fifth Third Bank.

GENERAL FUNCTION:

This role can be located in Charlotte, Chicago or Cincinnati.

Our mission with the rewards programs is to develop deep relationships with our customers by recognizing and rewarding them for using our credit card products. As the Rewards Product Manager, you will be responsible for driving customer loyalty and engagement for the entire suite of Consumer credit cards. In this role, you will be responsible for program management, strategic planning, P&L forecasting, and vendor relationship management. You will work cross-functionally with internal and external partners to plan and execute various reward initiatives in support of the organization's goals and market needs. Additionally, you will be tasked with understanding and communicating trends and changes to the competitive landscape.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Provides though leadership and strategic direction for rewards program.

• Manages and prioritizes new products, product enhancements and functionalities.

• Monitors, manages and reports on program KPIs.

• Provides oversight on operations including cross-functional team members and vendors. Acts as primary contact and point of escalation for any issues.

• Analyzes historical financial reporting, projections of financial results for future periods and annual budgeting.

• Conducts annual review of forms, disclosures and processes and work with internal partners to obtain necessary approvals

• Ensures products meet all regulatory requirements.

• Establishes annual goals and objectives for each product and develop management reports to track progress on a monthly basis.

• Develops and maintains product descriptions that describe each product offering, including how the products work from start to finish. Where appropriate, include flowcharts in the product description document.

• Develops training materials and aids. Coordinate training sessions for business partners.

• Develops and maintains relationships with key internal and external business partners.

• Understand/maintain network rules and regulations associated with assigned products.

• Effectively manages cross-functional teams on complex issues related to development, implementation, and ongoing servicing.

• Researches competitor practices and pricing to ensure that bankcard products are competitive in features and pricing and that quality service is being provided.

• Develops bankcard product pricing guidelines.

• Monitors industry trends, including reading industry periodicals, web sites and other means necessary to develop industry expertise.

SUPERVISORY RESPONSIBILITIES: None

MINIMUM KNOWLEDGE & SKILLS REQUIRED:

• Bachelor's degree or equivalent experience

• Minimum of 5 years of product management experience in rewards, preferably supporting credit card, banking or other financial services.

• In-depth understanding of product features, benefits, pricing, positioning, design and advertising

• Well developed communication, organization, and analytical skills

• Proficiency in Excel, Word, and PowerPoint

Product Manager - Credit Card Rewards Program

LOCATION -- Cincinnati, Ohio 45202

Fifth Third Bank is proud to have an engaged and inclusive culture and to promote and ensure equal employment opportunity in all employment decisions regardless of race, color, gender, national origin, religion, age, disability, sexual orientation, gender identity, military status, veteran status or any other legally protected status.

Job Description:

At Wells Fargo, we want to satisfy our customers' financial needs and help them succeed financially. We're looking for talented people who will put our customers at the center of everything we do. Join our diverse and inclusive team where you'll feel valued and inspired to contribute your unique skills and experience.

Help us build a better Wells Fargo. It all begins with outstanding talent. It all begins with you.

The Payments, Virtual Solutions, and Innovation (PVSI) team includes Operations, Consumer Credit Card, Retail Services, Consumer Deposits, the Innovation Group, Treasury Management, Merchant Services and Wells Fargo Virtual Channels and the professional services teams that partner with these businesses. PVSI's focus is on delivering the next generation of payments and deposit capabilities and advancing our digital and online offerings to design new customer experiences and products. Our guiding principles are to start with the customer, move faster, and partner effectively.

The Cards & Retail Services team helps customers achieve their financial dreams by providing a variety of products across the credit spectrum. We deliver industry-leading rewards, offers and benefits that recognize and celebrate our customers' relationship with Wells Fargo. Our customers all have unique goals and dreams whether preparing for a home improvement project, shopping for a new sofa or kitchen table or meeting healthcare and dental needs. Others just want a financial tool that allows them to make everyday purchases while earning rewards. Our team works together with groups across the company, including the bankers in our 6,200 banking stores, to provide financing in the form of general-purpose cards, co-branded cards and private-label and industry cards. Our team is 6,700 strong, working in communities across the nation, and focused on doing our very best to help our customers succeed financially.

Join PVSI as a senior Product Management Manager 4 within Card & Retail Services team (CRS), leading the management and strategic direction of Wells Fargo's American Express Card portfolio. This role will be responsible for managing the P&L as well as providing strategic direction to accelerate spend, balance growth and profitability. This leader will work closely with the Head of the General Purpose Credit Card Product Management on the strategic plan for the American Express network partner as well as align with Wells Fargo Emerging Affluent and Affluent consumer segments. Additionally, this leader will service as the point of contact for a number of critical strategic leadership initiatives. In addition, strategic leadership of critical cross business initiatives and partnership with the New Product Development and Operations Risk Control teams are key component of this role.

Specifically this leader will:

• Serve as the credit card product champion for the American Express card portfolio, Emerging Affluent and Affluent segments, which include strategy development and ownership of the P&L.

• Serve as the "thought leader" surrounding the trends, issues and opportunities associated with credit card products.

• Lead with an Operational Risk focus and be able to identify and provide solutions that mitigate Operational Risk to the portfolio and the bank, while uplifting the overall Customer Experience.

• Demonstrate ability to lead a multi-faceted growth strategy for a complex business. Build out strategies to diversity our American Express product mix; frame the overall Product Line Strategy across American Express Cards, while focusing on long-range strategic plan linked to financial metrics.

• Develop the long-range growth strategy of product, channel, segment mix to ensure diversified revenue and profit mix for the business. Must have a keen understanding of the credit card P&L, to ensure the right balance of strategic business and customer insights.

• Drive strategies to ensure appropriate focus to support volume, return and market share targets while consistently improving profitability.

• Create a structured approach to leading a diverse set of responsibilities based on changing business needs while maintaining focus/insights into customer needs.

• Ability to lead, prioritize, delegate authority to ensure effective utilization of staff as the business needs change. Focus on staff leadership and development.

• Partner with new product development team on strategic product development and ensure product design and features evolve to meet the customer and business need.

• Serve as focal point on pricing and distribution strategies for the American Express products. This includes, end-to-end technical/systems and customer requirements and performance measurement.

• Keen understanding of the underlying business driver, with the ability to drive business strategy in partnership with Credit Risk, Finance, Marketing, Systems, Customer Experience, Training, Customer Service, etc.

• Partner closely with Complaints, on Operational Risk controls needed to de-risk the business and drive operational excellence.

This individual will report to the Senior Vice President/Head of General Purpose Credit Card Product Management. The role will have two direct reports.

As a Team Member Manager, you are expected to achieve success by leading yourself, your team, and the business. Specifically you will:

• Lead your team with integrity and create an environment where your team members feel included, valued, and supported to do work that energizes them.

• Accomplish management responsibilities which include sourcing and hiring talented team members, providing ongoing coaching and feedback, recognizing and developing team members, identifying and managing risks, and completing daily management tasks.

Required Qualifications

• 8+ years of product development and product management experience
• 8+ years of management experience
• 8+ years of credit card industry experience

Other Desired Qualifications

• 8+ years of product management experience in the Consumer Lending industry with national consumer credit card experience highly preferred

• A seasoned executive with increasing leadership and management responsibility in the Consumer Lending industry with national consumer credit card experience

• Leader with demonstrated aptitude to quickly comprehend key financial leverage points to develop opportunities to expand product lines and increase market penetration

• Proven experience in establishing a large-scale vision, developing the strategy to support the vision, gaining consensus across key functional leadership through effective communication and driving vision through to achievement of goals and objectives

• Demonstrated ability to manage effectively in a matrixed organization, develop partnerships with many business functional areas, provide insight into the economic climate and related market developments and identify trends, which may present opportunities or reflect gaps in the business

• Demonstrated Individual with demonstrated strategic agility with ability to lead a diverse set of initiatives focused on card growth

• Quantitative business leader with strong P&L acumen tied to building long-term business strategy

• Analytic capabilities utilized to identify root cause issues/improvement opportunities, and designing approaches/programs/ to address customer issues

• Demonstrated customer centric orientation, both with external customers as well as internal company clients

• Demonstrated ability to discover and mitigate Operational Risk for the business with implementation of customer centric solutions

• Superior facilitation and presentation skills with the ability to anticipate business challenges and proactively develop and action plan

• Relationship building at senior levels and ability to drive decision making through a consensus building approach

• Demonstrated ability to effectively drive and lead organizational change as well as led a complex business with changing needs while focusing on decreasing operational risk

• Ability to synthesize information to identify key risks, customer impact, financial implications, delays that could impact delivery, and issues that pose material risk to the product or business

• A Masters of Business Administration (MBA)

Job Expectations

• Ability to travel up to 25% of the time

Street Address

DE-Wilmington: 2200 Concord Pike

• Wilmington, DE

NC-Charlotte: 301 S Tryon St

• Charlotte, NC

Disclaimer

All offers for employment with Wells Fargo are contingent upon the candidate having successfully completed a criminal background check. Wells Fargo will consider qualified candidates with criminal histories in a manner consistent with the requirements of applicable local, state and Federal law, including Section 19 of the Federal Deposit Insurance Act.

Relevant military experience is considered for veterans and transitioning service men and women.

Wells Fargo is an Affirmative Action and Equal Opportunity Employer, Minority/Female/Disabled/Veteran/Gender Identity/Sexual Orientation.

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1. Responsible for practicing, supporting, and promoting Station Casinos' "Beyond the Best" Company-wide culture
   2.Support the overarching business strategy for Station Casinos my | Rewards Mastercard by:

a. Developing deep working knowledge of the product

b. Engaging and educating Guests on the product while maximizing customer service

c. Answering Guest questions about the product
3.Responsibly measure and report the impact of sales efforts in routine meetings.
4.Maintain an ongoing relationship with Rewards Center Managers and Supervisors
1.Minimum of two (2) years in sales, customer service, or promotions experience.
2.High School Diploma Preferred .
3.Must be able to use judgement and discretion regarding customer transactions and confidential information
4.Outgoing, motivated, and can work independently. Exceptional leadership, customer service, analytic, forward-thinking, interpersonal, written and verbal communication, and motivational skills required.
5.Ability to communicate effectively with Guests and Team Members
6.Knowledge of mobile and tablet devices
7.Intermediate skills in Microsoft Word, Excel, PowerPoint, and Outlook preferred.
8.Ability to apply sound reason and judgment to a variety of situations; as well as the ability to work in a fast-paced, multi-project environment on an independent basis with minimal supervision.

1. Responsible for practicing, supporting, and promoting Station Casinos' "Beyond the Best" Company-wide culture
   2.Support the overarching business strategy for Station Casinos my | Rewards Mastercard by:

a. Developing deep working knowledge of the product

b. Engaging and educating Guests on the product while maximizing customer service

c. Answering Guest questions about the product
3.Responsibly measure and report the impact of sales efforts in routine meetings.
4.Maintain an ongoing relationship with Rewards Center Managers and Supervisors
1.Minimum of two (2) years in sales, customer service, or promotions experience.
2.High School Diploma Preferred .
3.Must be able to use judgement and discretion regarding customer transactions and confidential information
4.Outgoing, motivated, and can work independently. Exceptional leadership, customer service, analytic, forward-thinking, interpersonal, written and verbal communication, and motivational skills required.
5.Ability to communicate effectively with Guests and Team Members
6.Knowledge of mobile and tablet devices
7.Intermediate skills in Microsoft Word, Excel, PowerPoint, and Outlook preferred.
8.Ability to apply sound reason and judgment to a variety of situations; as well as the ability to work in a fast-paced, multi-project environment on an independent basis with minimal supervision.

Self Lender helps consumers establish credit history. We are a venture-backed, financial services startup based in Austin, TX. Self Lender is disrupting financial services through democratizing access to establish credit. We welcome candidates who are innovative, dependable and hardworking and seek an open opportunity to rise to whatever level fits their abilities and drive. We only seek the best. We're incredibly passionate about building financial products that help consumers. If you are too, we'd love to chat with you.

Position Description: Director of Credit Card Compliance

You will join our Compliance team as the Director of Credit Card Compliance. Additionally you will manage and lead the development and implementation of an effective compliance risk management program to protect and minimize compliance risk to Self Lender. You will work closely with the VP of Operations + Compliance Officer. The Director of Compliance will provide on-going compliance oversight for the secured card product offered by Self Lender.

Requirements

Candidate Description:

You are smart, organized, friendly, and dependable. You appreciate working in a fast paced, collaborative environment that rewards ability and results. You are concise, and direct -- without getting flustered by tough questions. You have an ability to relate to people.The Director of Credit Card Compliance has responsibility for all aspects of compliance including but not limited to employee training programs, transaction monitoring, updating policies and procedures, working directly with our bank partners and review metrics . You have experience managing secured card card compliance at a large financial institution. This position will build a close working relationship with all internal teams.

Activities and

Responsibilities:

• Provides compliance oversight and drives change for the Self Lender credit card.
• Collaborates closely with Bank leadership to develop policies, procedures and controls designed to effectively manage regulatory compliance risk for the Self Lender credit card.
• Monitor, identify, determine business impact and applicability, and provide oversight of regulatory change management processes for all applicable laws and regulations through implementation and validation.
• Evaluate trends, support root cause analysis, and provide oversight of actions and responses for compliance-related complaints impacting the Self Lender credit card.
• Proactively identifies strategic and tactical regulatory solutions by providing compliance subject matter expertise specific to credit cards. Identifies compliance action plans that have regulatory impact on the company's business.
• Directs research and feasibility studies to assess regulatory compliance impacts and recommended actions.
• Directs the implementation of appropriate strategic/tactical solutions for compliance business requirements. Identify compliance-related issues and provide oversight of first-line identified issues, including the assessment of risk severity, tactical and strategic action plan development, identification of impacted members and potential remediation, and validation.
• Directs the monitoring and managing of regulatory requirements and reporting.
• Provides oversight for compliance adherence through self-assessment programs and examinations.

Determines action(s) required to best allocate resources. Develops, monitors, and analyzes budgetary and/or operation performance of department resources

Qualifications and

Skills:

• Bachelor's degree required.
• 8 or more years of industry experience managing compliance risk associated with credit cards.
• Strong knowledge of laws and regulations that govern credit cards.

• Strong written and oral communication skills.

Personality Traits:

• Excellent problem solving skills
• Excellent communication skills
• Ability to work both independently and on a small team
• Dependable and dedicated
• Love a challenge
• Positive & energetic attitude

Benefits

Our compensation and benefits are competitive, but there's one thing that Self Lender can offer that many startups cannot: we can positively change the world, while making a profit. Over 64 million adults in the U.S. do not have a credit score due to a lack of credit history. Self Lender is solving this problem with innovative technology and partnerships.

• Highly Competitive Pay
• Free drinks & snacks
• Free lunch on Wednesdays
• Free breakfast on Mondays
• Health Insurance
• Golds Gym Membership

We're seeking a creative product manager to help define the strategy and build the product for SoFi's new Credit Card business. SoFi is in the business of rethinking existing financial products and finding new ways to help our members get their money right. You'll build an innovative and differentiated new take on a Credit Card.

The role will own strategy, product planning and team management and leadership throughout the product life-cycle, including: defining the product vision, gathering and prioritizing product requirements, and working closely with engineering, design, marketing, member services and operations to productize revenue and customer satisfaction goals, as well as ensure that the product supports the company's overall strategy and goals.

At SoFi, you'll become part of a new kind of finance company whose ambition is to help our members achieve financial independence and reach their goals. We aim to be at the center of our members' financial lives, and to help every member get their money right. We created student loan refinancing, addressing the biggest financial challenge of a new generation through a modern approach to lending and personal finance. Next we expanded our products and services across loans, wealth management, and insurance. SoFi Money—a modern take on a checking or savings account--is our newest innovation and disruption to the financial services industry. SoFi has achieved significant growth, with ambitious plans ahead, but to continue this growth we need great talent. And that starts with you.

Responsibilities

• Lead and inspire a team of Product Managers

• Define product strategy for Credit card and work with internal project stakeholders from marketing, sales, operations and executive management to translate business needs into a product strategy for the Credit Card experience, driving consensus, including developing success metrics.

• Work with designers, developers (both locally and remotely), and subject matter experts to get project requirements well scoped, designed and built for both mobile and web.

• Create deep and meaningful collaboration with marketing, business unit, capital markets, operations and business development stakeholders to meet overall goals and strategy.

• Work with engineering and data science to analyze data and conduct experiments (i.e. A/B tests) in order to optimize the product in pursuit of an improved customer experience and business metrics.

• Design processes, workflows and functional components to improve efficiencies.

• Monitor and understand the key metrics for the Credit Card product, with an eye toward continuously improving them through ongoing product innovation.

• Establish product delivery timelines in close collaboration with the engineering team.

• Responsible for keeping on top of competitive landscapes and strategies.

Basic Qualifications

• Bachelor's degree or higher with a technical discipline, or equivalent experience

• Track record of Customer obsession and innovation

• 10+ years of leading high performance product teams

• Demonstrated experience defining and shipping commercially successful consumer- facing products on mobile and web to global market segments

• Superior communication skills, written and verbal. Experience presenting to C-level leadership

• Experience in end to end ownership of a product and P&L

• Experience managing complex product development cycles and highly technical solutions

• Ability to work with remote teams

Preferred Qualifications

• MBA with BS or higher in Computer Science

• 10+ years product management

• Demonstrated ability to understand and discuss technical concepts, manage tradeoffs and evaluate opportunistic new ideas with internal and external partners

• Ability to think strategically and execute methodically

• Proven track record of taking ownership and successfully delivering results in a fast-paced, dynamic environment

Benefits

• 100% of health, vision, and dental premiums paid by SoFI for employees and their dependents.

• Inspiring company mission

• Competitive salary packages and bonuses.

• Lunch, a fully stocked kitchen, and subsidized gym membership.

• A flexible vacation policy allows you to truly relax and reboot.

• Comprehensive benefits including life insurance as well as disability benefits.

• 401(k) and education on retirement planning.

• Tuition reimbursement on approved programs, up to $5,250 a year.

• Monthly contribution to help you pay off your student loans

Overview

SEIU (Service Employees International Union)

Job Title: Credit Card Program Specialist Grade: PS-1 Annual Pay : $60,992.13/YR

Location: Washington, DC

Purpose:

This position is responsible for the administration of the system-wide corporate travel and expense program. This includes oversight, training, reconciliation and reporting of activities associated with the existing travel platform, including Concur. This position heavily involves collaborating, communicating, and driving system compliance of Accounts Payable policies, procedures and initiatives related to Corporate Travel and Expense reimbursement and reporting. This role functions at a high level of Accounts Payable and system administration knowledge, coupled with the ability to provide guidance to others while offering superior customer service on a daily basis.

Primary Responsibilities:

(Any one position may not include all of the specific duties and responsibilities listed. Examples provide a general summary of the work required and should not be treated as a total and complete list of expected duties to be performed by employees in the classification.)

• Manages SEIU's corporate purchasing card program including: issuance, renewal, modification, cancellation, records retention, distribution lists, compliance issues, and customer service (credit limit increases, policy interpretation, exception transaction processing, etc.) while maintaining audit controls

• Execute detailed reviews of employee corporate and purchasing card transactions, identifying violations to the corporate T&E Policy, analyzing spending trends, consulting with employees on transactions, and generating detailed reporting of spending patterns and policy exceptions

• Day to day liaison with credit card company, regarding accounts and product updates

• Provide initial and ongoing cardholder training, including quarterly presentations and assist with developing training aids

• Provide daily support to cardholders and other groups, including Data & Technology, Human Resources, and credit card administrators, to assist with questions and problems related to corporate and purchasing card transactions, and related policies

• Corporate Account Reconciliation administration (monthly reconciliation, add new users, etc.) This includes working with the other members of the AP team regarding the overall CAR process

• Perform random transaction audits to ensure policy compliance

• Develop, track, and report program progress against goals and metrics, on a monthly basis

• Prepares and executes all transactions in a way that ensures that Generally Accepted Accounting Practices, SEIU's policies, IRS regulations and Department of Labor requirements are met.

Direction and Decision Making:

This position reports to the Accounts Payable Manager.

Education and Experience:

Bachelor's degree in accounting; and three (3) years of experience in financial reporting, budgeting or accounting.

Equivalency:

H.S. diploma or GED; and five (5) years of work experience in Accounts Payable functions.

Applicants must be able to demonstrate the following knowledge, skills and abilities:

• Knowledge of US generally accepted accounting principles (GAAP)

• Ability to communicate clearly and effectively with SEIU managers and administrative staff in both written and oral presentation

• Ability to multi-task, establish priorities and effectively organize work in a changing environment

• Ability to balance multiple projects and priorities

• Ability to communicate sensitive information to principals

• Proficiency in Microsoft Office software – Excel, Word

• Ability to analyze basic financial reports

• General customer service skills and ability to build relationships easily

• Ability to review large amounts of transaction data and analyze for problems

• Ability to think critically and analytically to troubleshoot problems and build processes

• Ability to communicate clearly and effectively with SEIU managers and administrative staff in both written and oral presentation

Tests:

Microsoft Excel (intermediate level required; expert preferred)

Physical Requirements:

Work is generally performed in an office setting.

Application Requirements:

A resume is required for all applications and a cover letter is highly suggested. Your cover letter should explain your reason for wanting to work for SEIU, an example of how you demonstrated success in a similar position and a description of how this position fits into your long-term career plan.

Benefits:

SEIU staff enjoy top notch benefits including comprehensive health benefits, major medical, dental and vision for employee and eligible dependents, domestic partner benefits, competitive salaries, generous holidays and vacation policies, and both a pension plan and a 401(K) Plan.

This position is part of a Collective Bargaining Agreement (CBA) and as such the incumbent is bound by the language of said agreement and party to all benefits, dues and requirements associated with being a member of a union and the (CBA).

SEIU is an Equal Opportunity Employer.

Relocation costs are not covered by SEIU.

Job Description:

At Wells Fargo, we want to satisfy our customers' financial needs and help them succeed financially. We're looking for talented people who will put our customers at the center of everything we do. Join our diverse and inclusive team where you'll feel valued and inspired to contribute your unique skills and experience.

Help us build a better Wells Fargo. It all begins with outstanding talent. It all begins with you.

The Payments, Virtual Solutions, and Innovation (PVSI) team includes Operations, Consumer Credit Card, Retail Services, Consumer Deposits, the Innovation Group, Treasury Management, Merchant Services and Wells Fargo Virtual Channels and the professional services teams that partner with these businesses. PVSI's focus is on delivering the next generation of payments and deposit capabilities and advancing our digital and online offerings to design new customer experiences and products. Our guiding principles are to start with the customer, move faster, and partner effectively.

The PVSI Fraud and Claims Management (PVSI FCM) team partners with product, channel, risk and technology teams to develop and provide secure, reliable, scalable and customer friendly prevention, investigation and claims services that protect customers and Wells Fargo from fraud losses. The team reviews account activity and high-risk transactions to prevent victim and perpetrator fraud, processes check fraud and Automated Clearing House (ACH) claims, investigates and resolves customer disputes (fraud and non-fraud) on all transaction types and manages all Wells Fargo identity theft cases.

PVSI Fraud and Claims Management is seeking a highly motivated professional with experience in predictive modeling and data analysis to join their Credit Card Fraud Risk Management team as Credit Portfolio Consultant 3. This role is highly dynamic and will require critical thinking and a tactical approach to problem solving. The selected individual will have the following major responsibilities:

Research, develop, evaluate, and execute new and existing fraud mitigation strategies;

Facilitate authorization systems / score migration and monitoring as well as improvement to data infrastructure;

Partner with Card Operations, Product, Fraud Claims, Compromise Management, and Strategy Implementation teams to understand and analyze all fraud mitigation processes including transaction decisioning, post-decision customer contact/analysis, and fraud claims processing;

Establish and review appropriate MIS reports to detect the latest fraud trend / compromise and translate into actionable recommendations;

Stay current with new and developing payment methods in the payment card space, proactively identify the fraud risk that each method may create

Required Qualifications

• 6+ years of risk experience
• 3+ years of statistical modeling experience
• 3+ years of SQL or SAS experience

Desired Qualifications

• A Master's degree or higher in a quantitative discipline

• Experience in gathering, analyzing and interpreting large datasets

• Ability to present to multiple levels of management

• Ability to work in a fast paced deadline driven environment

• Advanced Microsoft Office (Word, Excel, and Outlook) skills

• Excellent verbal, written, and interpersonal communication skills

• Knowledge and understanding of fraud risk and mitigation: strategies to reduce or mitigate loss and fraud exposures

• Outstanding problem solving and analytical skills with ability to turn findings into strategic imperatives

• Experience with predictive analysis software or applications such as Knowledge Studio or Knowledge Seeker

• Predictive modeling experience (including logistic regression)

Other Desired Qualifications

• Credit card risk management experience

• Tableau experience

Job Expectations

• Ability to travel up to 20% of the time

Salary Information

The salary range displayed below is based on a Full-time 40 hour a week schedule.

MN-Minneapolis: Min: $86,100 Mid: $123,000

AZ-PHX-Central Phoenix: Min: $86,100 Mid: $123,000

CA-Concord: Min: $103,300 Mid: $147,600

CA-SF-Financial District: Min: $103,300 Mid: $147,600

CA-Concord: Min: $103,300 Mid: $147,600

NC-Charlotte: Min: $86,100 Mid: $123,000

NC-Charlotte: Min: $86,100 Mid: $123,000

IA-Des Moines: Min: $86,100 Mid: $123,000

Street Address

MN-Minneapolis: 150 S 5th St

• Minneapolis, MN

AZ-PHX-Central Phoenix: 100 W Washington St

• Phoenix, AZ

CA-Concord: 1655 Grant Street

• Concord, CA

CA-SF-Financial District: 525 Market St

• San Francisco, CA

CA-Concord: 1220 Concord Ave

• Concord, CA

NC-Charlotte: 1525 W Wt Harris Blvd

• Charlotte, NC

NC-Charlotte: 401 S Tryon St

• Charlotte, NC

IA-Des Moines: 800 Walnut St

• Des Moines, IA

Disclaimer

All offers for employment with Wells Fargo are contingent upon the candidate having successfully completed a criminal background check. Wells Fargo will consider qualified candidates with criminal histories in a manner consistent with the requirements of applicable local, state and Federal law, including Section 19 of the Federal Deposit Insurance Act.

Relevant military experience is considered for veterans and transitioning service men and women.

Wells Fargo is an Affirmative Action and Equal Opportunity Employer, Minority/Female/Disabled/Veteran/Gender Identity/Sexual Orientation.

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