Credit Card Control Clerk Job Description Sample
Dispute & Credit Control Clerk With Italian
Accenture is a leading global professional services company, providing a broad range of services and solutions in strategy, consulting, digital, technology and operations. Combining unmatched experience and specialized skills across more than 40 industries and all business functions—underpinned by the world's largest delivery network—Accenture works at the intersection of business and technology to help clients improve their performance and create sustainable value for their stakeholders. With more than 435,000 people serving clients in more than 120 countries, Accenture drives innovation to improve the way the world works and lives. Visit us at www.accenture.com.
Accenture Operations helps clients achieve new value and productivity from their business processes by applying analytics, process acumen and industry expertise to the transactional data and processes we manage and operate on our clients' behalf.
Contacting customers regarding overdueaccounts and determine reasons for non-payment
Timely handling of incoming customercomplaints and queries via phone and e-mail
Communicating internally between departmentsto ensure the correctness of invoices and customer satisfaction
Delivering a consistent and professional levelof service and maintaining good customer relations
Achieving set revenue targets and call qualityobjectives
Expense And Company Credit Card Administrator (9404)
Make your mark in Broadcasting and Digital Media. Sinclair Broadcast Group and Sinclair Digital Solutions are dedicated to making Sinclair a communications powerhouse! We are the largest and most diversified television broadcasting company in the country. Sinclair owns and operates, programs or provides services to more television stations than anyone and has affiliations with all major networks. Sinclair Digital group is focused on bringing the most engaging content to web, mobile and over-the-top broadcasting to audiences all over the country! Our success is the result of extraordinary employees and an exemplary management team who believe in a vision and are dedicated ensuring a great future for our employees. Whether you are an industry veteran or a just starting out, you can find it at Sinclair! We are advancing the world of Broadcasting and we want YOU to join our winning team!
Sinclair Broadcast Group has a new and exciting opportunity available as an Expense Report Administrator. This position will be based out of corporate office in Hunt Valley, MD.
Manage the Company Purchase and Travel and Expense card program
Ensure employee agreements are maintained, appropriately approved and updated to reflect company growth and changes.
Maintain company card limits.
Obtain, distribute and revoke cards as necessary
Work with Management to set and meet goals to grow the credit card program
Develop, Maintain and Disseminate key reporting metrics to stakeholders
Maintain policies and training material to reflect the company's growth and industry changes
Systems Administrator for Concur
Ensure the Travel and Entertainment system controls reflect the current Travel Policy
Manage the expense report and company card audit processes
Develop and manage employee training material
Provide world class customer service through trouble shooting, trend recognition and training
Work with Management to consistently and proactively improve the programs, policies and processes
Position Skill Sets:
High level of customer service
Ability to prioritize in a fast-paced environment
Ability to work individually as well as with a team
Strong analytical mind
Ability to adjust to an ever-changing work environment
Three years Concur Administration experience
Three years Corporate Credit Card program administration experience
Strong Excel and PowerPoint experience
Bachelor Degree or equivalent experience
Ability to travel as needed
Experience training both online and in person
Sinclair Broadcast Group, Inc. is proud to be an Equal Opportunity Employer and Drug Free Workplace!
Short Hour: Customer Advocate - Retail Credit Card Services
For over a century, Neiman Marcus Group has served the unique needs of our discerning customers by staying true to the principles of our founders: to be the premier omni-channel retailer of luxury and fashion merchandise dedicated to providing superior service and a distinctive shopping experience in our stores and on our websites. Neiman Marcus Group is comprised of the Specialty Retail Stores division, which includes Neiman Marcus and Bergdorf Goodman, and our international brand, mytheresa.com.
Our portfolio of brands offers the finest luxury and fashion apparel, accessories, jewelry, beauty, and home décor. The Company operates more than 40 Neiman Marcus full-line stores in the most affluent markets across the United States, including U.S. gateway cities that draw an international clientele. In addition, we operate 2 Bergdorf Goodman stores in landmark locations on Fifth Avenue in New York City.
We also operate more than 40 Last Call by Neiman Marcus off-price stores that cater to a value oriented, yet fashion minded customer. Our upscale eCommerce and direct-to-consumer division includes NeimanMarcus.com, BergdorfGoodman.com Horchow.com, LastCall.com, and CUSP.com. Every day each of our 15,000 NMG associates works towards the goal of enabling our customer to shop any of our brands "anytime, anywhere, and on any device." Whether the merchandise we sell, the customer service we offer, or our investments in technology, everything we do is to enhance the customer experience across all channels and brands.
Customer Advocate (Short Hour) – RetailCredit Card Services
As a Customer Advocate
- Working short hours(20 hours per week) you will be responsible for providing an unparalleled levelof superior customer service to our existing and potential Neiman Marcus and
Bergdorf Goodman Private Label Credit Card account holders. This position isnot seasonal.
Key Performance Requirements
Ability to analyze credit worthiness based oncredit profile and structured lending models
Ability to communicate decisions that mosteffectively mitigate credit risk while applying sound understanding ofestablished compliance and regulatory requirements
Ability to balance strong analytical andcritical thinking methodology while maintaining the customer relationship andtheir loyalty to the organization
Must possess an extremely positive demeanor,be gracious, exceptional, and inspiring for our customers and co-associates
Must have strong working knowledge ofcomputer software applications and operating systems with the ability to learnquickly and navigate through multiple systems simultaneously
Must have exceptional multi-tasking abilities
Must have the ability and desire to be theexpert who masters their role by exceeding required productivity, customerservice, and performance measurements
Must be an exceptional listener with agenuinely friendly telephone demeanor, while being able to quickly developrapport with all customers
Ability to thrive in a fast paced, highpressure environment while still providing superior service and accuracy duringevery contact
Ability to meet strict work schedule, andhave excellent time management skills and exceptional punctuality
Inbound contact center, open 7 days per week,includes weekends, evenings, and holidays
Downtown Dallas location
Sitting for long periods of time in a cubical
Wearing headset for long periods of time
Highly time sensitive, fast paced environmentwhich commits to meeting customer and retail store demand by being on task andat work when scheduled
Heavy keyboard/mouse usage required withrepetitive movement
Mustsuccessfully complete on the job and classroom training as required for thisposition from 8:30am
Mustdemonstrate the skills and knowledge trained in the classroom in a liveproduction environment
Education and Experience
Two years of relatable experience orcombination of college education and experience preferred
Three consecutive years of successful highend luxury customer servicing experience in a call center environment preferred
Credit Card Srvcng Spec
This position provides operational and product support to the Credit Card Servicing department and internal & external customers using extensive system and product knowledge along with strong procedural understanding. This position also reviews and inputs data, service and product requests while ensuring completeness and accuracy. In addition, this position assists internal and external customers with training, gathering information, or resolving product or system related issues.
Reviews new account and product applications and supporting documentation from branches, loan officers, and customers for completeness and appropriateness prior to set up. Detects and suggests potential feature enhancements for the customer during this process.
Processes monetary and non-monetary transactions generated from various functions within the department on multiple systems. Ensures the daily "product" produced by the department is maintained at a high level.
Assists department personnel with system or product questions related to the sales process and/or issues. Provides procedural solutions to resolve problems and enhance operations/efficiencies. Stays current on operational, products, industry requirements, changes, updates, etc., and acts as the resident product expert
Works with various vendors to resolve operation and/or product issues and enhancements as well as implementing new features/functionality.
Provides backup and assistance for various tasks and projects as needed.
Adheres to compliance procedures and internal/operational risk controls in accordance with any and all applicable regulatory standards, requirements, and policies.
High School diploma or equivalency required.
3-4 years relevant experience.
Preferred knowledge skills and experience:
Experience within the credit card industry helpful.
Experience with the processes/procedures related to underwriting helpful.
Experience with learning/understanding detailed system/products.
Ability to find practical resolutions to operations/systems related issues in a timely and organized manner.
Strong customer service skills including training and problem resolution.
Ability to identify areas in need of improvement and to make viable recommendations for system and operational/procedural changes.
Ability to work effectively with department staff and management Strong interpersonal and communication skills are needed to communicate effectively with staff, management and outside contacts.
Credit Card Processing/Reconciler II
The position of Credit Card Processing/Reconciler II for Credit Cards is a key role focused on the credit card functions supporting the Treasury organization for G6 Hospitality. This position is responsible for training team members on new processes, cross-training fellow team members as directed, the review and submission of the daily credit / debit card files, payment card trend analysis, perform general ledger reconciliations on the credit card receivable accounts, and assisting the Sr. Manager of Secured Programs of the Treasury Department with delegated tasks. The role of Credit Card Processing/Reconciler II for Credit Cards maintains several key internal and external customers which include G6 Hospitality Field Operations, IT System Development, G6 General Accounting, and Bank of America Merchant Services / First Data along with other key subject matter experts as needed.
About G6 Hospitality
Whether you're working at our headquarters in Carrollton or at one of our Motel 6 or Studio 6 locations, you have the unique opportunity to connect and leave a positive impact on those who visit us every day, in a real and meaningful way.
As an iconic brand in economy lodging, we live to serve both our guest and our team members, equally. We seek out those who have a Heart for Service and a desire to grow with our organization. We provide our team members competitive benefits, in addition to leadership coaching and development opportunities through robust training and forums. Plus, with our Operation Next Step program we are committed to honoring and supporting our veterans and military spouses by creating opportunities to take that next step in their career with us.
At G6, we work hard but we make sure to show our appreciation for our team members' contributions during our CEO Awards, Team Member Appreciation Month, Veterans Day events, in addition to providing incentives for our frontline team members.
If you have a service attitude, a desire to transform your career and have an entrepreneurial spirit, we look forward to having you join our team!
Assist in training of fellow team members on new processes or new delegated tasks
Assist in cross-training fellow team members as directed
Review and submission of the daily credit / debit card files
Prepare payment trend analysis
Perform general ledger reconciliations on the credit card receivable accounts
All other duties as business needs arise
Maintain attention and concentration for extended periods of time
Read and interpret documents and instructions from customers, vendors, and other employees
Communicate effectively with customers, vendors, and other employees
Multi-task and prioritize workload
Work within the appropriate level of independence
Function in a fast-paced environment
If applicable, ability to travel for meetings with customers, vendors, other employees, and/or other business necessities
Education – business degree preferred but not required
Experience – 2 years of work experience in credit / debit card processing, corporate banking or treasury field
Enhanced communication skills, both verbal and written
Well organized and detail oriented
Possess a high degree of urgency in task management
Ability to work effectively in Microsoft Excel and Word
To apply, please click on the application link, or send resumes to firstname.lastname@example.org
Accounts Payable Credit Card Administrator
Since 1928, ASPLUNDH TREE EXPERT, LLC. has been dedicated to safe, efficient and innovative clearance services to the line clearance industry. A family-owned and operated corporation headquartered near Philadelphia, Pennsylvania, Asplundh has grown to employ over 34,000 diverse, energetic professionals throughout the U.S., Canada, New Zealand and Australia.
At Asplundh, our mission is to be the recognized world leader in providing professional, safe, cost-effective and environmentally sustainable vegetation management and other utility-related services. We challenge our people to consistently exceed the expectations of the customers for whom we work and the people they serve.
Our mission drives us. Our people inspire us.
Asplundh values your skills, education and experiences. Join us on our mission to becoming the world leader in utility-related services!
JOB SUMMARY (This section should be a brief general statement, typically one to two sentences that summarize the overall purpose of the position.)
Under the direction of the Accounts Payable Manager and Supervisor, the Credit Card Administrator position is responsible for credit card program maintenance, the monthly audit of regional P Card transactions and customer service support to regional cardholders.
DUTIES AND RESPONSIBILITIES (List the major job duties/responsibilities in order of importance, beginning with the most important.)
Credit Card Program Maintenance – assist with program maintenance including new P card orders, cancelled P cards, declined transactions for both P Card & WEX Fuel card, P Card credit limit changes, issuance & recording of WEX Fuel Card PINS and 24/7 storm support.
P Card Audit – reviews P Card transactions and receipts for specified regions to ensure proper documentation is on file, including full vendor information, a description of the goods/services provided and whether any sales tax has been charged. If tax was not charged and needs to be accrued, they will prepare and submit a Use Tax GL journal to properly accrue the tax. In addition, they review the transaction to ensure a valid business purpose has been met, all IRS requirements are in place, and the transaction is compliant with corporate policy and whether or not the cardholder chose the appropriate Expense Type (GL Account). If a transaction violates corporate policy, i.e. money meeting, they will forward this information to their Group Leader for further investigation.
Reporting - sends a bi-weekly "Missing Receipts" report to each regional manager and credit card administrator. This report will include any missing or insufficient receipts and/or reports.
Should the cardholder be unable to provide a receipt within a specified time period, they will reach out to the vendor to obtain the proper documentation. They maintain their audit results in the P Card Access database.
Customer Service – The Credit Card Admin acts as the liaison between the Field region and corporate office. They provide cardholder assistance and training as required.
They communicate any program updates or changes. They provide 24/7 storm support.
EDUCATIONAL & EXPERIENCE REQUIREMENTS (Minimum formal education, if any, required to perform this job (e.g., High School, Bachelor's Degree. Minimum job content knowledge required to perform this job, e.g., previous supervisory experience, basic accounting skills, and computer skills.)
High School Diploma or Equivalent
Some College is a plus
Minimum 3 years Accounting Clerical Experience
Proficient in Microsoft Office applications including Excel, Word & Outlook
Experience in Microsoft Access and PeopleSoft Financials is a plus
Must be able to operate basic office equipment, i.e. copier, scanner, calculator
Good Keyboarding skills
Must be detail oriented
Professional and positive demeanor
Thrive in a team environment
Ability to work independently
Strong verbal and written communication skills
FINANCIAL RESPONSIBILITY (Specify the measure and size of this position's financial responsibility, e.g., $100,000 payroll budget, $8,000,000 sales volume, $20,000,000 inventory.)
Responsible for the audit of approximately 1,500 monthly P Card transactions equating to approximately $500K. Provide maintenance for 4,000+ cardholder program with an average monthly spend of $18M.
COMMUNICATION SKILLS (List the most frequent INTERNAL and EXTERNAL contacts. Also indicate the type of communication that regularly occurs (e.g., verbal vs. written, brief conversations or exchange of information, counseling, negotiating, conducting meetings or leading discussions, written proposals, reports or contracts, etc.)
Ability to effectively communicate with all levels of management whether corporate or field. Ability to communicate well with their group leader and other team members
Ability to write a professional email
WORKING CONDITIONS AND PHYSICAL REQUIREMENTS: (The physical demands are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform essential functions.)
Must be able to sit for extended periods.
Must be able to work a standard 38.5 hours per week
May need to stand from time to time
May need to work after hours to provide storm support
Activity:ROFCActivity:ROFCStanding X Seeing XWalking X Reading X Sitting X Reaching X Stooping X Range of Motion X KneelingX Hearing - Speech Range X Squatting X Depth PerceptionX Body Twisting X Color Vision X CrawlingX LiftingX Sense of Touch X Carrying X Manual Dexterity X Pushing X Speaking Clearly X Pulling X Seeing Distant X Climbing Ladders X Climbing On/Off Truck X Climbing Stairs X Climbing X Balancing X Gripping X Lifting up to 10 lbs X Lifting over 10 lbs to 50 lbs X Lifting up to 50 lbs X
Rarely = less than 10%Occasionally = up to 33%Frequently = up to 66%Continuously = 67% to 100%
Individuals must be able to perform the essential functions of the position with or without a reasonable accommodation. Individuals with a disability who desire a reasonable accommodation should contact the ADA Coordinator at 1-800-248-8733, ext 1339.
An Equal Opportunity Employer, including disabled and vets.
Equal Opportunity Employer, including disabled and veterans.
If you want to view the EEO is the Law poster, please choose your language:
Compliance Officer - Credit Card
Compliance Officer - Credit Card-1708426
Ensures day-to-day operations for credit card line of business are conducted in compliance with regulatory and legal requirements and the company's policies and procedures by conducting ongoing testing of the business operations and procedures. Performs risk assessments on assigned businesses and reports identified risks.
Works with Card business on enhancing or implementing controls to address deficiencies and implementing corrective actions.
Provides support to Compliance Director on projects.
Assists business in addressing exceptions from audits, both internal and external.
Coordinates the review and interpretation of new and pending laws and regulations that potentially affect credit card business operations.
Monitors and tests ongoing activities of assigned business to ensure compliance with regulatory requirements and business procedures. Monitoring may include testing, periodic monitoring, and risk assessments. Escalates deficiencies identified.
Serves as liaison between Compliance and the assigned business on identifying and addressing compliance concerns as changes are made to business processes, new initiatives are undertaken, or new regulations are issued.
Bachelor's Degree or equivalent.
Six or more years of bank regulatory, compliance, preferably with experience in credit card and consumer lending products.
Ability to develop and maintain close working relationships with assigned businesses.
Excellent verbal and written communication skills.
PC skills; knowledge of Microsoft Office.
Strong organizational skills, including ability to prioritize several projects at a time.
Thorough knowledge of consumer banking laws and regulations required, including TILA, UDAAP, FCRA and SCRA. Should also have an understanding of the financial services regulatory and compliance environment.
At Santander, we value and respect differences in our workforce and strive to increase the diversity of our teams. We actively encourage everyone to apply.
Job Posting:Dec 7, 2017, 10:51:16 AM
AN EQUAL OPPORTUNITY EMPLOYER M/F/Vet/Disabled/SO
Senior Manager, Credit Card Loyalty Marketing - Pottery Barn Brands
Requisition Number: PB-12540
Area of Interest: Marketing
Brand/Division: Pottery Barn
Position Type: Full-time
About the Role:
As the Senior Manager, Credit Card Loyalty Marketing, you will be responsible for helping to lead the development, implementation and management of loyalty programs for the Pottery Barn Brands (Pottery Barn, PBteen, and Pottery Barn Kids). You will develop, execute, and manage cross-functional and cross-brand efforts to drive growth and retention primarily for the private label credit card and The Key loyalty programs. This role will serve as a key liaison between the brands, marketing, and external partners.
You're excited about this opportunity because you will...
Manage the cross-functional effort to drive growth through a private label credit card program, and integrate loyalty initiatives into all marketing programs
Assist in managing the integration of the Pottery Barn credit card program into The Key, WSI's cross brand loyalty program
Partner closely with The Key team to ensure a seamless customer experience across tenders and to help develop and guide longer-term loyalty strategies for the program
Help develop a strategy to drive acquisition in both the direct to consumer and retail channels as well as improve the retention and reactivation rates of current cardholders
Drive innovation in the loyalty program, suggesting and executing new tests to drive KPI's towards goals; execute on a fast cycle of test, learn, roll out
Partner with finance team to manage credit card marketing budget
Act as the key liaison between the Pottery Barn family of brands and Alliance Data Services, the credit card banking partner
Develop a deep understanding of the brand's identity including product, editorial and marketing initiatives in order to create loyalty initiatives that meet both financial and brand-building goals
Keep abreast of loyalty market and competition; bring insights to the broader brand and Key team and use to inform strategy
Assist in managing the creative process for loyalty by writing creative briefs and routing collateral to key stakeholders
Collaborate regularly with merchants, marketing, creative, finance, external partner and cross-channel representatives to ensure alignment of goals and responsibilities
Partner with email and emarketing teams to ensure a best in class, always-on digital marketing program to support the credit card acquisition and retention goals
Oversee and conduct analysis and insight to manage the success of each program; partner with Customer Analytics team as needed to gather data and inform future programs
Communicate results regularly through informal and formal presentations; provide insights and recommendations to brand partners and Executive Leadership and influence them to take action where needed
Why you will love working at Williams-Sonoma, Inc.
We're a successful, fast-growing company with an entrepreneurial vibe
A technologically and data-driven business
Competitive salaries and comprehensive health benefits
We're at the forefront of tech and retail, redefining technology for the next generation
We're passionate about our internal and external clients and live/breathe the client experience
We get to be creative on a daily basis
A smart, experienced leadership team that wants to do it right and is open to new ideas
We believe in autonomy and reward taking initiative
We have fun!
REQUIREMENTS AND QUALIFICATIONS
We're excited about you because you have the following qualifications...
BA required (Marketing/Business/Finance preferred)
6+ years of retention marketing experience, including credit card marketing experience, in a fast-paced multi-channel retail environment
Proven track record in launching and managing private label or co-branded credit card programs, other tender-related loyalty programs is a must
Strong understanding of direct marketing principles, Internet-based consumer behavior and online to offline consumer behavior
Project management experience
Proven ability to translate analytic data into strategic idea
Excellent written, verbal, problem-solving and decision-making skills
Demonstrated ability to successfully drive business results
Self-motivated and detail-oriented
Effective interpersonal skills with the ability to establish strong relationships with cross-functional teams at all levels
About Williams-Sonoma, Inc.
Founded in 1956, Williams-Sonoma, Inc. is the premier specialty retailer of high-quality products for the kitchen and home in the United States. Our family of brands are Williams-Sonoma, Pottery Barn, Pottery Barn Kids, PBteen, West Elm, Williams-Sonoma Home, Rejuvenation, and Mark and Graham. These brands are among the best known and most respected in the industry. We offer beautifully-designed, stylish and functional products for every area of the home, including the kitchen, living room, bedroom, home office, closet, laundry room and even outdoor spaces. We've seen some big changes since our first brick-and-mortar store opened more than half of a century ago. What hasn't changed is our passion for high-quality products, functional design, outstanding customer service, and enhancing the lives of our customers and the communities where we operate. Today, we're a multi-brand, multi-channel, global enterprise supported by state-of-the-art technology and some of the most talented teams in retailing - and we're always looking for new energy and ideas.
This role is not eligible for Visa sponsorship.
Williams-Sonoma, Inc. is an Equal Opportunity Employer.
Williams-Sonoma, Inc. will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of the San Francisco Fair Chance Ordinance, or other applicable state or local laws and ordinances.
Nearest Major Market: San Francisco
Nearest Secondary Market: Oakland
Job Segment: Branding, Manager, Marketing Manager, Direct Marketing, Marketing, Management
Credit Card Operations Analyst
Under the direction of the Assistant Treasurer, responsible for evaluating credit card statements, to identify opportunities to lower transaction fees charged to the Club (currently AAA Northeast pays $5.0 - $7.5 million in fees, based on member transactions in excess of $250 million). This individual will work optimize the efficiency and quality of data being transmitted to financial institutions. A strong background and familiarity with the payment card industry is required.
ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.
Establish new MIDs, set-up associated bank accounts.
Report activity statistics monthly.
Liaison/Contact with First Data, AMEX and Discover.
Coordination of account reconciliations with Accounting.
Coordinate dispute resolution with Accounting.
Order new branch equipment as needed
Coordinate the repair or replacement of defective terminals.
Check monthly statements for compliance to agreed terms or any unusual fluctuations in service delivery, fees, refunds, merchant set-up.
Ensure retail locations as well as eCommerce, Quasi Cash terminals, and MO/TO merchant accounts, process credit card payments correctly with all of the data required by the card associations in order to qualify for the least expensive interchange rate. Determine if existing set-up/structure is appropriate.
Identify inefficient processing methods and operational and technical inefficiencies at the merchant level to avoid costly/incorrect interchange classification and downgrades
B.S. in Accounting preferred.
Minimum of 5 plus years of experience in merchant management required
Excel Pivot Tables
Merchant statements analysis
Experience summarizing results and preparing reports
Strong analytical and interpersonal skills with attention to detail
Demonstrated skills to communicate efficiently and effectively using verbal and written communication methods
Works independently with minimal supervision
Deadline driven, self-directed and organized
Strong time management skills required
AAA Northeast is one of the largest and most innovative membership organizations in North America. It is a multi-business organization comprising more than 60 locations in a six-state area.
We provide valuable roadside service to our 5.1 million members, as well as many specialized services such as Financial Services & Loans, Insurance, Travel, Discounts, Auto Glass, and Driver Training. AAA is a key advocate for issues impacting the traveling public, such as highway safety, road maintenance and related legislation. We have a unique organizational model and many of our businesses are the largest and most sought after in their industries.
AAA Northeast employees help and serve as a way of life. Through a 100-year legacy of service stewardship, our employees make valuable contributions to our workplace and the community that surrounds us.
In order to continue our mission, our organization is expanding and we need talented people to work alongside us in creating our next 100 years.
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Credit Card Specialist
The Credit Card Specialist is responsible for providing assistance to Credit Card Officer.
Essential Duties and Responsibilities include the following:
Daily G/L balancing of credit card and payment accounts
Payment processing and input entries in Quick Remit and reconciliation.
Accounting entries in Block Infra and reconciliation.
Late payment review.
Various reports generation and certification.
Various credit card logs update to sharing folder.
Handling verification calls.
TSYS Analytic Web report generation and data review
Review of disclosure forms and record the documents to sharing folder/Laserfiche.
Handling branch service request.
OFAC checking and CIP review
o Branch and cardholder inquiry assistance – Navigator, Card Manager, TS2
o TSYS Korean interpretation service
o Maintenance request to TSYS
Exhausted file maintenance – Laserfiche, Williams Record Storage
Mail pick up, sorting and distribution
Comply with the Bank's security program, including but not limited to:
o Review and comply with the End-User Computing Agreement
o Acquire good knowledge on functions and usage of computer systems as related to the assigned job functions.
o Be current and knowledgeable in industry's trend in safeguarding the Bank against confidential data leak, identity theft, fraudulent activities, and computer security threats.
o Reports suspicious activities to Manager, BSA or Information Security Officer.
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