Credit Reporting Clerk Job Description Sample
Credit Reporting Analyst
Provides credit risk management support for a specified line of business/loan portfolio. Identifies and analyzes emerging and key risk trends. Reviews macroeconomic data and market conditions within the context of portfolio performance based on monthly and quarterly reports to identify emerging risks. Writes computer programming code (SAS) for reports, aggregating data across multiple databases to discover source and cause of the risks identified. Conducts in-depth research and extensive analyses and makes recommendations to all levels of management based on results of analysis to mitigate identified risks. Develops, builds and maintains the risk management reporting framework for assigned portfolio(s). Reviews credit policy changes and new product proposals and makes recommendations regarding proposals.
- Bachelor's degree in business, accounting, computer science, economics, finance or statistics, or equivalent work experience
- 1-2 years of experience in credit analysis activities
Thorough knowledge of credit risk, financial and statistical analysis
Thorough knowledge of credit administration, policies and procedures, and regulatory compliance
Well-developed customer service/relations skills
Effective verbal, written and presentation communication skills
Effective technical report writing skills
Ability to work independently with minimal guidance from manager
Senior Credit Risk Reporting Analyst
Serves as a key member of the credit risk analytics team that is responsible for a wide range of reporting processes including data extraction, aggregation, and report creation for senior and executive management use.
Responsible for assisting in the portfolio analytics processes and reviews used for all loan reporting related items including concentrations of credit, asset quality trends, exception reporting and peer analysis.
Essential Position Responsibilities:
Creates, maintains and improves on various credit risk reports for senior management including asset quality metrics, delinquency reporting, concentration reporting, risk rating trends and migration and peer analysis
Helps in building out the Qlikview report writing function and process for the Credit division. Responsible for the creation and maintenance of credit reports used by the bank.
Analyze portfolio trends to deliver strategic business insight from internal and external data
Actively identifies new or additional credit risk reporting required for regulatory, financial and management reporting requirements as well as identifies any process improvements needed
Works closely with Finance, Loan Operations and other areas of the bank to ensure all loan portfolio related reporting is accurate for both internal and external purposes
Ability to communicate concise and actionable findings from vast amounts of data to senior management
Creates various ad hoc reporting for executive management decision making
Collaborates with other departments and lines of business on an ad hoc basis to address credit reporting needs or requests for the bank
Degree in Finance, Business, Economics or related field
One or more years of experience in credit risk management, underwriting or reporting
Must have attention to detail, initiative and ability to work under tight deadlines
Intermediate Microsoft Excel skills required; proficiency in Access and PowerPoint preferred
Preferred to have experience with database, maintenance, and extraction of data for reporting
The above statements are intended to describe the general nature and level of the work being performed by people assigned to this work. This is not an exhaustive list of all duties and responsibilities. Cadence Management reserves the right to amend and change responsibilities to meet business and organizational needs as necessary.
Cadence Bank is an affirmative action/equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, age, status as a protected veteran, among other things, or status as a qualified individual with disability.
Credit Services Regulatory Reporting Portfolio Manager 2 - Charlotte
At Wells Fargo, we have one goal: to satisfy our customers' financial needs and help them achieve their dreams. We're looking for talented people who will put our customers at the center of everything we do. Join our diverse and inclusive team where you'll feel valued and inspired to contribute your unique skills and experience.
Help us build a better Wells Fargo. It all begins with outstanding talent. It all begins with you.
Wholesale Banking provides financial solutions to businesses across the United States and globally, with annual sales generally in excess of $5 million. Our 10 major business lines include Business Banking, Middle Market Banking, Government and Institutional Banking, Corporate Banking, Commercial Real Estate, Financial Institutions Group, Wells Fargo Commercial Capital, Wells Fargo Insurance, Wells Fargo Securities, and Principal Investments. We also have groups in credit risk, group risk, finance, marketing, human relations, and the Wholesale Chief Operating Office that support our businesses.
In connection with Middle Market Credit Administration's mission of supporting risk management activities, Middle Market Credit Services, (fka Centralized Underwriting), has an immediate opportunity for a Portfolio Manager 2 Team Lead in Charlotte, NC to manage the Centralized Regulatory Reporting Team. Nationally, Credit Services currently manages 2,300 relationships with direct and operating exposure of up to $20 million; total credit exposure underwriting responsibilities exceed $3.4 billion. Our selected candidate will lead and grow a team in Charlotte that provides regulatory reporting and credit underwriting support for aligned Regional Commercial Banking Offices (RCBO's) across the Middle Market Banking footprint.
The Portfolio Manager 2 Team Lead will be focused on managing a large credit portfolio of middle market account relationships within the Credit Services Group. General responsibilities include working with senior management, relationship managers and credit to originate, monitor and grow middle market relationships. Specifically accountable for credit underwriting and origination, portfolio monitoring, renewals and annual reviews, and coordination of pricing. Manages and promotes the maintenance of a portfolio that adheres to all applicable credit policies and compliance requirements. Works directly with Relationship Managers and other RCBO team members to understand credit needs and represents the bank in developing and maintaining client relationships. In support of Centralized Regulatory Reporting, works with the RCBOs and Risk Administration to manage the team's quarterly updating of records in the Loan Validator Tool. May or may not have revenue generation goals. nder the direction of a CU Site Manager/LTM, this position would have direct reports. This position is generally assigned credit authority (DCAA).
Team members support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit's risk appetite and all risk and compliance program requirements.
As a Team Member Manager, you are expected to achieve success by leading yourself, your team, and the business. Specifically you will:
Lead your team with integrity and create an environment where your team members feel included, valued, and supported to do work that energizes them.
Accomplish management responsibilities which include sourcing and hiring talented team members, providing ongoing coaching and feedback, recognizing and developing team members, identifying and managing risks, and completing daily management tasks.
- 5+ years of account relationship management experience, credit underwriting management experience, or a combination of both
Experience negotiating interest rates, price, terms, and collateral requirements
Underwriting experience including advanced commercial or specialty group relationship portfolio credit
Knowledge and understanding of commercial and specialty group banking products and services
Solid knowledge and understanding of credit policy, loan servicing, risk management, and group underwriting requirements
Other Desired Qualifications
Specific knowledge of Commercial Real Estate and Leveraged Lending
Graduate of a Commercial Credit Training Program
Experience with recruiting new team members, including financial analysts and other junior credit support
Experience with credit training
Experience in reviewing the work of others
Proactive customer service skills
Has or has previously been delegated credit approval authority
Proficiency with the following systems applications
Microsoft Office Suite
Moody's Risk Analysis (MRA) Statement Spreading
Loan Validator Tool (LVT)
All offers for employment with Wells Fargo are contingent upon the candidate having successfully completed a criminal background check. Wells Fargo will consider qualified candidates with criminal histories in a manner consistent with the requirements of applicable local, state and Federal law, including Section 19 of the Federal Deposit Insurance Act.
Relevant military experience is considered for veterans and transitioning service men and women.
Wells Fargo is an Affirmative Action and Equal Opportunity Employer, Minority/Female/Disabled/Veteran/Gender Identity/Sexual Orientation.
0062782 WHOLESALE BANKING
Group Credit Risk Reporting Analyst
BNP Paribas is one of the euro zone's leading banks, strongly positioned in its two core businesses
- Retail Banking, Corporate & Institutional Banking - and present worldwide with nearly 192.500 employees in 74 countries. BNP Paribas has completed 32 years of presence in Portugal, has today more than 4000 employees in Portugal, and is one of the largest foreign institutions in the country.
Recently BNP Paribas established a European finance operations center in Lisbon, with 235 positions, and part of the Group Finance function. Group Finance Services (GFS) is responsible for compiling and processing accounting and financial information in order to ensure the publication of financial information and to provide Executive Management with the necessary information for the entire Group's financial management. It is also responsible for the design, deployment and evolution of financial information systems.
Within GFS, Credit Risk Reporting covers the production and analysis of credit risk regulatory reporting for the Group, as well as sub-groups such as BNP Paribas Personal Finance, BNP Paribas Fortis and BGL BNP Paribas.
Reports are provided to external bodies, including the ECB (European Central Bank), ACPR (French banking regulator), BIS (Bank of International Settlements), Bank of France as well as internal stakeholders (Top Management, Management Control, Risk Functions, Business Lines).
Activities performed by the Credit Risk Reporting team are mainly related to:
- Solvency reporting (COREP, Basel II & III, Pillar III, Large Exposures)
- Regulatory reporting: International commitments, SREP (Supervisory Review and Evaluation Process)
- Collective provisions calculation and analysis
Reports are created based on the collection of detailed information provided by the entities and business lines of BNP Paribas using Group reporting tools. Results are controlled, analysed and completed with accounting data in order to ensure that the reports are exhaustive.
The analyst will potentially contribute to the following activities:
Collection and control of credit risk data (ensure the quality and integrity of the data used or enriched by the team)
Calculations and analysis of RWA (Risk-Weighted Assets) and collective provisions
Reconciliation of Accounting and Risk exposures
Coordination with related businesses (Risk, Finance, Capital Management)
Data quality reporting
Process control, planning of production, internal audits, process improvement
Involvement in IT development projects & sourcing projects (User request, Testing)
Bachelor's Degree in Accounting, Business or related field
Professional experience: Between 0 and 3 years of experience in audit, risk or a finance department in a banking environment
Knowledge of prudential and regulatory environments (Basel III, COREP, FINREP) is a plus
Knowledge of international accounting framework (IFRS standards) is a plus
Knowledge of banking environment and products
Experience in IT development projects (business requirements, testing) is a plus
Experience with Microsoft tools (Excel, Power Point, Word and Access), Business Objects tools is a plus
Fluent in English (minimum B2 Level, CECRL certificate)
Knowledge of French is a plus / Willing to learn, to explore new languages (French)
Strong analytical and problem solving skills
Relationship & communication skills
Ability to adapt to changing regulatory and IFRS environments
Ability to work under tight deadlines
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Credit Balance Senior Clerk - Oak Brook, IL
Energizeyour career with one of Healthcare's fastest growing companies.
Youdream of a great career with a great company – where you can make an impact andhelp people. We dream of giving you theopportunity to do just this. And withthe incredible growth of our business, it's a dream that definitely can cometrue. Already one of the world's leading Healthcare companies, UnitedHealthGroup is restlessly pursuing new ways to operate our service centers, improveour service levels and help people lead healthier lives. We live for the opportunity to make adifference and right now, we are living it up.
Thisopportunity is with one of our most exciting business areas: Optum –a growingpart of our family of companies that make UnitedHealth Group a Fortune 6 leader.
Optum helps nearly 60million Americans live their lives to the fullest by educating them about theirsymptoms, conditions and treatments; helping them to navigate the system,finance their healthcare needs and stay on track with their health goals. Noother business touches so many lives in such a positive way. And we do it allwith every action focused on our shared values of Integrity, Compassion,Relationships, Innovation & Performance.
Are you looking to be on the forefront of reducing the cost of healthcare through cost containment and compliance? Do you consider yourself a critical thinker, problem solver, and process improver? Do you have the ability to analyze numbers and identify trends while being able to build lasting relationships? Do you want to work for one of the leading revolutionary healthcare companies that affect every aspect of the healthcare system?
Our claims operations are the focal point of handling information about services patients receive and the way those services get paid. It's complex, detailed work. It's also fast paced and challenging. It's a job that calls on you to be thoughtful, resourceful, team-driven and customer-focused. To put it mildly, there is never a dull moment.
Plan, prioritize, organize and complete work to meet established production goals or quotas in a fast pace and ever changing environment
Establish professional working relationships to ensure operational efficiency
Anticipates customer needs and proactively identifies solutions
Analyze and identify trends and provide reporting as necessary
Administrative tasks including but not limited to
Auto-Filing--Scan images to the providers imaging system
Processing Refund packets and printing images
Compiling and submitting refund packets to the provider contact for review and approval
Resubmitting aged manual refunds (AR)
Preparing documents requiring provider contact signatures, scanning, and updating the disposition in the hospital system
Locating images and distributing to Regional Account Managers
Reviewing letters for grammatical errors
Printing and mailing letters
Review and help resolve various accounts
High School Diploma / GED (or higher)
Intermediate level of proficiency with Microsoft Excel (sorting, summing, creating bar graphs, formulas)
Experience with Microsoft Word (creating documents and mail merges), Microsoft Outlook (managing email, calendar, task lists, etc.), and Microsoft PowerPoint (creating presentation with images, words, charts / graphs - merging data from excel)
Previous experience in an administrative or clerical or customer service role
Ability to travel to support 2 different locations on a weekly basis (Bolingbrook, IL and Oak Brook, IL)
Associate's Degree (or higher)
3 years of experience in an administrative or clerical role
Previous experience working in a client facing role and / or working onsite at a client site
Healthcare experience with a focus in administrative tasks
Previous work within the community giving back or volunteering time and resources
- Ability to work in a dynamic environment both independently and in a group setting
Physical Requirements and Work Environment:
Extended periods of sitting at a computer and use of hands/fingers across keyboard or mouse, speaking, listening using a headset.
Business office environment with moderate noise level due to Representatives talking, computers, printers, and floor activity
Careers with Optum. Here's the idea. We built an entire organizationaround one giant objective; make the health system work better for everyone. Sowhen it comes to how we use the world's large accumulation of health-relatedinformation, or guide health and lifestyle choices or manage pharmacy benefitsfor millions, our first goal is to leap beyond the status quo and uncover newways to serve. Optum, part of the UnitedHealth Group family of businesses,brings together some of the greatest minds and most advanced ideas on wherehealth care has to go in order to reach its fullest potential. For you, thatmeans working on high performance teams against sophisticated challenges thatmatter. Optum, incredible ideas in one incredible company and a singularopportunity to do your life's best work.
Diversity creates a healthier atmosphere:UnitedHealth Group is an Equal Employment Opportunity / Affirmative Action employerand all qualified applicants will receive consideration for employment withoutregard to race, color, religion, sex, age, national origin, protected veteranstatus, disability status, sexual orientation, gender identity or expression,marital status, genetic information, or any other characteristic protected bylaw.
UnitedHealth Group is a drug-free workplace.Candidates are required to pass a drug test before beginning employment.
Keywords: Bolingbrook, IL, Oak Brook, IL, Credit Balance Senior Clerk, Optum Operations, Optum Ops-Transactions
Credit Reporting Specialist
Credit Reporting Specialist
Why Work For Credit Acceptance?
Credit Acceptance is a rapidly-expanding company with extensive growth opportunities. We are proud to say, for the 4th year in a row, we have been named one of Fortune Magazine's 100 Best Companies to Work For. Our team members and culture create a positive workplace that drives us to succeed, making Credit Acceptance one of the largest used car finance companies nationally.
We offer a great work environment, awesome team members, competitive benefits, progressive career opportunities, a casual dress code and we work hard to ensure every team member is empowered to work to their fullest potential.
Credit Acceptance offers team members:
Extensive growth opportunities as demonstrated by our track record of promoting internally.
An atmosphere that is collaborative, challenging, and filled with forward thinking team members.
Ongoing business training and career development opportunities.
Strong work-life balance with generous PTO beginning on day 1.
Competitive market-based salary with quarterly profit sharing and annual merit bonuses.
Excellent benefits package that includes 401(K) match, adoption assistance, tuition reimbursement, comprehensive. medical/dental/vision along with additional benefits that make us a great place to work.
We are hiring a Specialist, Credit Reporting in our Compliance Department.
Responsibilities in your area will include:
Through the use of internal and external systems, investigate and accurately respond to disputes in a manner that complies with the FCRA. These disputes are received directly from consumers and indirectly by the Company through eOscar (Online Solution for Complete and Accurate Reporting).
Respond to customer validation requests.
Investigate and manage in a timely manner accounts where a consumer alleges identity theft or fraud.
Where appropriate, engage consumers in telephone discussions to further assess their dispute.
Who Are We Looking for?
Our ideal candidate for this role needs to:
Be organized, with ability to multi-task and prioritize multiple requests with strong attention to detail.
Be able to speak clearly, professionally and articulately on the telephone.
Be able to apply analytical skills to solve problems.
Be organized and capable of meeting all deadlines.
Possess and express a positive and enthusiastic attitude.
Be customer focused.
Be able to work independently and in a team environment.
High school diploma.
Previous experience in a customer service or complaint escalation role where the primary function is dispute resolution.
Knowledge of Microsoft suite office products.
FCRA or CDIA Certification (within 90 days of hire).
Work onsite at the required Credit Acceptance work location.
Familiarity with Credit Reporting Agencies and Bureau Reporting.
Experience in e-OSCAR and Artiva.
Company Core Values:
To be successful in this role, Team Members need to demonstrate the characteristics of PRIDE in their work:
Positive: Maintain a positive attitude by focusing on solutions and promoting a collaborative and enjoyable environment.
Respectful: Value teamwork, share successes, appreciates others and communicates in a way that promotes trust.
Insightful: Make timely well-considered decisions, create innovative solutions and continuously learn.
Direct: Communicate clearly and objectively; don't be afraid of difficult conversations. Raise concerns through the proper channels.
Earnest: Be honest, sincere and consistent. Work hard and pursue our goals together relentlessly.
Required degrees must have been earned at institutions of Higher Education which are accredited by the Council for Higher Education Accreditation or equivalent
Credit Acceptance is an equal opportunity employer.
Regulatory Reporting - Credit Administration
This position is responsible for developing, implementing, and managing business level retail FR Y-14 M (schedules A, B, & C) and Q (schedules A7, H1, H2) submissions. Directly responsible for developing the reporting framework and supporting the coordination and timely submissions of reports. Execute on all controls and provide results/documentation to RBC CCAR team for review and consolidation. This includes data tie-outs, data profiling, edit checks reviews, period over period change explanation, etc. Manage and support the business level attestation process including coordination with data owners and timely CCO/CFO approvals prior to submission to RBC CCAR team. Develops portfolio analysis and works on gap remediation plans by partnering with risk, operations and technology.
- *Bachelor's Degree required
- *Minimum 2 years of CCAR reporting experience
- *Minimum 5 years banking experience
Job Skills and Knowledge:
Master's Degree preferred
Prefer 5 years of experience working for a bank, preferably in regulatory reporting.
Must have experience working on the FR Y-14M and FR Y-14Q and have in-depth understanding of CCAR reporting.
Experience with CCAR reporting and/or credit risk analytics.
Experience working and effectively collaborating with finance, risk, operations and technology teams.
Background and experience with credit risk and/or operational risk.
Must be operationally savvy, action-oriented who continually strives for improvement
Must have excellent written and verbal communication and interpersonal skills
Some travel may be required
Represents basic qualifications for the position. To be considered for this position you must at least meet the basic qualifications.
City National Bank is an Equal Opportunity Employer - Affirmative Action Employer, Minorities/Females/Individuals with Disabilities/Veterans
Note: This preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.
Note: Candidates should be advised that City National Bank does not pay interviewee travel expenses or relocation expenses for candidates who are hired unless previously agreed.
Equal Opportunity Empl
Manager Of Credit Bureau Reporting
Summary of Responsibilities:
The Manager of Credit Bureau Reporting maintains the operations of the Credit Bureau Department and is responsible for employee training and ensuring production metrics or met in order to resolve escalated issues and create conflict resolution. This includes but is not limited to the following; analyzing, interpreting, and evaluating account information and listening to call recordings to resolve customer issues and/or escalated feedback.
Supports corporate vision and direction in matters of existing and potential operational changes to optimize the efficiency and effectiveness of all resources.
Maintains ongoing communication with the business regarding escalated issues and trends
Develops and fosters internal relationships to build points of contacts to quickly resolve escalated and unresolved customer issues and conflicts.
Consistently solicits feedback from internal and external customers ensuring best in industry Customer Service while building and improving the Company's reputation
Analyzes Advocacy departmental data to suggest potential changes in systems, procedures, and training.
Oversees associates to ensure coaching and development are in line with departmental goals, as well as corporate objectives.
Maintains a comprehensive working knowledge of all tools that are available to each associate, continually coaching and training associates to perform at peak capacity.
Maintains associate time cards.
Administers associate-related disciplinary actions.
Completes special projects as requested.
Performs other duties as assigned.
Bachelor's degree preferred; Equivalent combination of education and experience may be substituted in lieu of degree
Minimum of five (5) years Auto-finance or Call Center experience strongly required.
Minimum of One (1) to three (3) years of management experience
Credit Bureau Dispute Management Experience preferred
Strong analytical skills with regard to evaluating system and process functionality.
Excellent organizational and time management skills with strong attention to detail.
Demonstrated leadership skills with the ability to motivate team members.
Strong written and verbal communication
Strong Conflict Resolution skills.
Must have advanced understanding of customer servicer policies and procedures and be familiar with the Fair Debt Collection Practices Act (FDCPA.).
Ability to handle multiple tasks simultaneously and meet assigned project deadlines in a timely manner.
Strong computer skills including Microsoft Office.
Ability to maintain confidentiality
Extended working hours may be required as dictated by management and business needs.
Travel to multiple facilities may be required.
May be required to lift, push, or pull materials weighing up to twenty (20) pounds.
May be required to sit and review information on a computer screen for long periods of time.
May require repetitive motions of the hands and wrist related to writing and typing at an electronic keyboard.
Corporate / satellite office role.
Employer's Rights: This job description does not list all the duties of the job. You may be asked by your supervisors or managers to perform other duties. You will be evaluated in part based upon your performance of the tasks listed in this job description. The employer has the right to revise this job description at any time. This job description is not a contract for employment, and either you or the employer may terminate employment at any time, for any reason.
Credit Reporting Team Analyst
Credit funds reporting team position
Centralized reporting team for the Fortress Credit business
Reporting team supports management, investor, and regulatory needs
Investment returns and track records
Fund performance analysis and attribution
Ad hoc management and investor requests
2-10 years of experience
Strong analytic and problem solving skills
Candidate should be comfortable analyzing and compiling data
Comfortable working with technology and willingness to learn new products (Excel, data warehouse, Tableau, etc.)
Able to show initiative and work with others
Distribution Clerk 2 (After Sales Credit Clerk) M-F 6A-2:30P
Requisition ID: 56731
Luxottica is a global leader in the design, manufacture and distribution of fashion, luxury and sports eyewear. Our wholesale network covers more than 150 countries and our retail presence consists of over 7,200 retail stores across the globe.
In North America, our wholesale business is the home to global brands; Ray-ban, Oakley and many of the top fashion house brands. Our leading retail brands include; Lenscrafters, Sunglass Hut, Pearle Vision, Target Optical and Sears Optical. We are also home to EyeMed, the fastest growing vision care company in the United States.
To support our global business, Luxottica operates multiple manufacturing and logistics facilities across North America to support our retail stores and wholesale customers.
The Distribution Clerk 2 handles returned merchandise shipped from customers and records information about the merchandise into the SAP and/or AS/400 information system.
MAJOR DUTIES AND RESPONSIBILITIES
Processes returns (inspects and evaluates frames) in an accurate and timely manner.
Ensures accurate evaluation of the product is keyed into the system.
Codes returns and issues credit in customer files.
Uses the SAP or AS/400 information system to obtain relevant information and research.
Responsible for any additional duties assigned.
High School Diploma or GED
Strong data entry and keyboarding skills
Excellent computer skills
Ability to follow directions, meet production schedules and complete assignments within established instructions
Attention to detail/accuracy
Excellent mathematical aptitude/numerical recognition
Strong verbal and written communication skills
Extraordinary organizational skills
Ability to work flexible hours and overtime as requested by Supervisors/Manager
Ability to work in a stand/walk position for up to 10 hours
- Experience using SAP and/or AS400
Upon request and consistent with applicable laws, Luxottica will provide reasonable accommodations to individuals with disabilities who need assistance in the application and hiring process. To request a reasonable accommodation, please contact the Luxottica HR Solutions Group at 1-866-431-8484.
We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, gender, national origin, religion, age, disability, sexual orientation, gender identity or expression, citizenship, veteran or military status, marital status, pregnancy (including unlawful discrimination on the basis of a legally protected pregnancy or maternity leave), genetic information or any other characteristics protected by law.
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