Customer Complaint Clerk Job Description Sample
Customer Complaint Coordinator
Job ID :
US - Michigan - Kalamazoo
The Anatomical Pathology Division (APD) provides laboratories with the broadest portfolio of instrument and consumable solutions, from specimen collection and grossing to advanced staining and cover slipping. The Division generates $400MM in annual revenue and has 1,500 employees in 13 countries. The anatomical pathology product line includes Richard Allan Scientific, Erie Scientific, Microm, Shandon, and Lab Vision.
The Complaint Coordinator coordinates the customer complaint intake and handling process, providing a key interface between Customer/Technical Services and the QA/Operations/Engineering complaint investigation teams. This position takes responsibility for the tracking & trending of customer complaints and the provision of data, charts and reports for management review.
Responsible for the initial QA review of a customer complaint and requesting initial follow up information/facts from Customer/Technical Services or the Distributor as required.
Responsible for the customer complaint handling process, including logging complaints and performing initial assessments to determine potential reportability, and assignment of investigation to the appropriate APD locations.
Responsible for the maintenance of data in the electronic complaint handling system.
Responsible for training appropriate individuals in the proper use of the electronic complaint management system.
Responsible for monitoring the progress of complaint handling and investigation, and working with applicable individuals and departments to ensure complaint handling time requirements are met.
Responsible for tracking and trending complaints and preparing complaint analysis reports, highlighting any adverse trends.
Responsible for highlighting any potential reportable events to QA and/or RA Management as soon as possible as per the Medical Device Reporting/Vigilance procedures.
Responsible for preparing & presenting data/reports regarding complaint metrics for submission to Site, Divisional and Corporate Management Review.
Responsible for planning & performing nonconformance investigations when required. This may include the coordination of return parts and instruments involved in investigations back to the factory for further investigation.
Responsible for contributing to the continual quality & reliability improvement of APD products and services.
Ensuring policies, procedures and practices are in compliance with global quality & regulatory requirements and meet the needs of our customers & Quality Policy.
Responsible for performing tasks to support the quality system and quality policy as directed by QA/RA management.
High School Diploma or equivalent required, Associate or Bachelors Degree preferred
Experience working with FDA regulated products (Medical Device/IVD preferred)(pharmaceutical or dietary supplement experience is acceptable)
Knowledge of ISO13485 / FDA QSR Part 820 / 803 requirements preferred
Experience working with complaint handling and/or CAPA & management review
Knowledge of statistical data analysis tools and techniques
Excellent interpersonal skills
Ability to work in a timeline driven environment
Excellent communication skills both written & oral
Excellent computer skills, particularly spreadsheets/graphical software tools (e.g. Excel)
Less than 5% travel (US, European & International)
If you are an individual with a disability who requires reasonable accommodation to complete any part of our application process, click here for further assistance.
Thermo Fisher Scientific is an EEO/Affirmative Action Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other legally protected status.
Complaint Associate, Quality Assurance
Insmed understands that its most valuable resource is its employees. We place great value on the unique skills, talents and qualities that each of our employees brings to our company. We are building a world-class team with a focus on innovation, teamwork and the desire and ability to change the way our patients live.
Insmed is a fast-paced, high-energy organization that seeks talented individuals who are leaders in their respective functional areas of expertise, who are creative problem solvers and who have the desire to make a difference.
Reporting to the Associate Director, Quality Assurance - GMP, the QA Complaint Associate, will play a key role in the complaint process and related customer interactions. This role has a critical interface with the commercial Patient Support Program and will work directly with the team on a daily basis to manage product complaints, device inquiries and support. Specific areas of responsibility include: Complaint intake/entry into Veeva, ensuring accurate and thorough complaint intake information, Preliminary assessment of all complaints within 24 hours for regulatory escalation and replacement need, trouble-shooting with complainant, maintaining work instructions, patient follow-ups as needed, etc.
In conjunction with Patient Support Program Team, accurately enter complaints into the internal software system.
Assess new complaints within 24 hours of receipt for accurate/missing information, complaint details, further regulatory compliance actions, replacement needs, or unreported adverse events.
Act as technical product subject matter expert and trouble shoot complaints with customers
Maintain complaint process work instructions
Contact costumers for complaint follow up information, trouble shooting, and device returns.
Provide product training and complaint training to commercial stake holders.
Ensure Adverse Events reported through the complaint system or at patient follow up are reported within 24 hours.
Assist with complaint closures, complaint review board, and other related QA activities as necessary.
Partner with colleagues in other departments to increase the overall effectiveness of the Quality Assurance department.
Manage workload and call volume within pre-defined KPIs and SLAs
Recognizes and identifies opportunities for improvement around product complaints and device support processes; shares best practices with the Patient Support & Quality teams
BS Degree in Engineering, Life Science or related discipline and a minimum of 1-2 years of relevant Quality Assurance experience. Additional related work experience may be substituted for educational preparation.
Experience with a call center/complaint intake in a regulated industry
Must be thoroughly knowledgeable on relevant cGMP's and Good Documentation Practices
Must have excellent communication skills (verbal and written).
Demonstrate ability to manage projects and variable workloads.
Highly organized with a strong attention to detail, clarity, accuracy and conciseness.
Highly proficient in Microsoft Office (Word, Excel, PowerPoint, Outlook).
Must successfully exhibit Insmed's five (5) values: Collaboration, Accountability, Passion, Respect, Integrity.
Individuals must demonstrate the ability to interact successfully in a dynamic and culturally diverse workplace.
Insmed is an Equal Opportunity Employer and will judge all applicants based on their qualifications for the job, without regard to race, color, sex, religion, national origin, age, disability or any other characteristics protected by applicable federal, state or local law.
Unsolicited resumes from agencies should not be forwarded to Insmed. Insmed will not be responsible for any fees arising from the use of resumes through this source. Insmed will only pay a fee to agencies if a formal agreement between Insmed and the agency has been established. The Human Resources department is responsible for all recruitment activities; please contact us directly to be considered for a formal agreement.
Please note that we review every submission and we will keep all submissions on file for six months. Insmed is an Equal Opportunity Employer.
Complaint Management Program Manager
SUPERVISORY RESPONSIBILITIES: Responsible for providing employees and contractors timely, candid and constructive feedback; developing employees to their full potential and providing challenging opportunities that enhanceemployeecareergrowth;developingthe appropriate talent pool to ensure adequate bench strength and succession planning; recognizing and rewarding employees for accomplishments.
The successful candidate will be able to advocate and facilitate the development, implementation, communication, and maintenance of the corporate-wide Bancorp complaint management program.
This person will be responsible for the Bancorp complaint management policy, framework and the associated Line of Business compliance with complaint capture and resolution activities to ensure the Bank is in compliancewithregulatoryrequirements.Thisperson will partner with Customer Experience team members, leadership from various businesses, and internal and operational stakeholders to identify systemic issues and initiate projects to reduce complaints improvingthecustomerexperience at Fifth Third.
Responsible and accountable for risk by openly exchanging ideas and opinions, elevating concerns, and personally following policies and procedures as defined. This position acts as the liaison between the Risk, Audit and Analytic teams and the DirectorofFinancial Centers. Accountable for always doing the right thing for customers and colleagues, and ensures that actions and behaviors drive a positive customer experience. While operating within the Bank's risk appetite, achieves results byconsistentlyidentifying, assessing, managing, monitoring, and reporting risks of all types.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
Responsible for developing, strengthening, and implementing the Complaint Management Program in compliance with existing laws and regulations, including governance, policies and procedures, monitoring, reporting, communications, and education.
Plays lead role in managing and coordinating major changes to the complaint management system providing tactical and strategic input.
Ownership of the complaint management system of record and assurance it stays within regulatory expectations.
Identifies opportunities, establishes action plans, and drives solutions to continuously improve the complaint management program and increase efficiency.
Owns the reporting components for the complaint management program including daily/monthly operating reports, executive summaries, audit and exam requests, etc.
Direct management and expansion of our contractors who support the complaint program, including offshore resources
Analyzes data by numerous delivery channels, geographic area, product types, and issue categories to identify risks and systemic issues.
Provide input to a vision for customer experience that focuses on opportunities for increased organizational effectiveness and is directly connected to the direction and strategy.
Provide expertise and execute projects for customer experience initiatives, problem prevention/resolution initiatives and strategic initiatives to make measureable improvements to the customer experience index.
Establish and maintain effective working relationships with multiple business partners (includes CE champions, LOBs, Ops and Bancorp) and external vendors that manage execution at customer touch points; share relevant informationwiththem,participateinstrategy and team sessions as appropriate.
Partner with training to effectively roll out change initiatives across affiliates, lines of business and operations, including the annual training assessment
Support brand teamwork in customer communication, messaging and by encouraging employee alignment to embody and reinforce the brand at all touch points.
Facilitates all complaint requests in support of Audits and Exams for the bank, including interactions with bank examiners and internal auditors during reviews/exams.
KNOWLEDGE & SKILLS REQUIRED:
Bachelor's degree and minimum of 5 yrs experience in analytical or complaint management based role
Able to create and lead cross functional teams (initiating action, facilitation, planning and organizing, conflict management, etc.).
Proven track record of being able to collaborate with key stakeholders across functions and levels.
Be a customer champion by representing the customers interests in all forums and always maintaining a customer-centric orientation
Ability to operate in matrix-managed environment (directing and coordinating others that do and do not directly report to position).
Strong executive presence with excellent communication skills, both verbal and written; ability to articulate and present vision or concepts that educate and influence senior level thinking.
Provide well-structured written and impactful verbal communications for clear understandings of insights being provided
Be able to take initiative and work independently on our CX strategy to deliver on both expectations and new ways of thinking
Leverage robust problem solving skills through fact based analytics and getting to the "heart of the matter"
Strong business acumen where you can link back to business value while staying linked to the strategy and operating priorities
Operate collaboratively across the organization and be able to influence others with a vision of the "end game"
Ability to navigate in a complex, rapidly changing environment while adhering to tight schedules
Demonstrated project management skills and ability to balance multiple projects with varying complexities
Attention for detail and quality in all our work that represents both you and the team
Compliance Consultant 2 - CRG Complaint Intake And Coding
At Wells Fargo, we want to satisfy our customers' financial needs and help them succeed financially. We're looking for talented people who will put our customers at the center of everything we do. Join our diverse and inclusive team where you'll feel valued and inspired to contribute your unique skills and experience.
Help us build a better Wells Fargo. It all begins with outstanding talent. It all begins with you.
Wealth and Investment Management (WIM) businesses build enduring client relationships through sound, thoughtful and objective advice. We help our clients by developing individualized plans for everything from retirement goals to business succession planning, to family legacy intentions. Services include comprehensive planning and advice, investment management, brokerage, private banking, estate planning strategies, trust, insurance and both individual and institutional retirement.
Within the Control Executive organization for Wealth & Investment Management, Wells Fargo Advisors (WFA) Business Control includes responsibility for the Complaint Resolutions Group (CRG). CRG evaluates, researches and responds to customer complaints and ensures appropriate filing with the Enterprise and FINRA. CRG also works with the field, the back office and other enterprise teams to resolve customer complaints appropriately while capturing necessary data elements for the regulatory filings and to provide business intelligence back to the business for consideration of enhancements/coaching.
The Compliance Consultant 2 (CC2) on the CRG Intake Team is responsible for reviewing, analyzing and addressing correspondence and client complaints from various sources including the Wells Fargo Advisors (WFA) Office of the President, WFA Branches, and clients. Under general supervision, the CC2 will be the initial point of contact for correspondence coming into CRG, with responsibility for analyzing specific complaint language, entering the complaint into the system of record and properly recording per regulatory requirements. This position requires flexibility and adaptation as day to day responsibilities may fluctuate as complaint volumes fluctuate.
Responsible for the initial review of complaint correspondence as defined by FINRA and the Enterprise.
Responsible for the proper recording of complaints into the system of record from various sources across the Enterprise.
Properly assess and record complaints with product and problem codes per established Enterprise and FINRA standards.
Respond to various complaint reporting inquiries across the Enterprise.
- 1+ year of experience in compliance, operational risk management (includes audit, legal, credit risk, market risk, or the management of a process or business with accountability for compliance or operational risk), or a combination of both
- 1+ year of experience in one or a combination of the following: additional compliance, additional operational risk management, IT systems security, business process management or financial services industry experience; or a BS/BA degree or higher in business or a related field
Intermediate Microsoft Office skills
Excellent verbal, written, and interpersonal communication skills
Strong analytical skills with high attention to detail and accuracy
Ability to interact with all levels of an organization
3+ years of brokerage industry experience
Other Desired Qualifications
Organization skills are a must
Ability to work in a fast-paced environment with a high level of accuracy
Working knowledge of basic WFA systems
- BETA, SmartStation, CIV, Image Access
- 1+ year
- Strong troubleshooting, resolution and reporting skills
- Experience working in a fluid, ever-changing environment
- FINRA licensing to include Series 7
All offers for employment with Wells Fargo are contingent upon the candidate having successfully completed a criminal background check. Wells Fargo will consider qualified candidates with criminal histories in a manner consistent with the requirements of applicable local, state and Federal law, including Section 19 of the Federal Deposit Insurance Act.
Relevant military experience is considered for veterans and transitioning service men and women.
Wells Fargo is an Affirmative Action and Equal Opportunity Employer, Minority/Female/Disabled/Veteran/Gender Identity/Sexual Orientation.
WEALTH INV MGMT/WIM PSI 0052543 WEALTH INV MGMT/WIM PSI
Auditor 4 – Real Estate Program, Audit Unit Supervisor/Investigations & Complaint Intake
This recruitment has been reopened or extended to expand the candidate pool. If you have already applied, you do not need to reapply.
Skilled Auditor? Experienced Leader? Ready for a new challenge?
The Department of Licensing has an opportunity for you to manage our Real Estate Audit Team, supervising staff and overseeing all projects to ensure the safekeeping of public funds held in trust in accordance with state law and department policy by providing the enforcement and compliance functions. This statewide audit team engages licensees in the field to ensure compliance with statute/rule through education and regulation to enhance and promote public safety and consumer protection.
We are looking for a skilled auditor/investigator and experienced leader who enjoys supervising, training, and evaluating operating practices, maintaining quality control, overseeing fieldwork performing audits/investigations, communicating findings, and making recommendations to staff and management. Our ideal candidate is ready to supervise a team and is equipped to lead, train, mentor, and develop others. They have superior research, analysis, and report writing skills. And they are astute at identifying, evaluating, and resolving customer concerns, and have strong communication skills with experience using plain-talk principles to explain complex laws, rules, and policies to diverse audiences in a regulatory environment.
Prior to a new hire, a background check including criminal record history will be conducted. Information from the background check will not necessarily preclude employment but will be considered in determining the applicant's suitability and competence to perform in the position.
What our Real Estate Audit Supervisor does:
Reporting to the Investigator Manager within the Real Estate Investigation unit in the Business Profession Division (BPD), this position will:
Direct and delegate BPD Auditors in teams or as individual assignments, conducting complex audits and investigations dealing with fraud, theft and conversion of trust funds, and unlicensed practice for the Real Estate licensees, Bail Bonds, Sellers of Travel, Camping Resorts, Auctioneers, Collection Agencies and Cosmetology when audit support is requested and using the guidelines of an established profession.
Supervise, manage and lead a team of Auditors with initial authority for approval/disapproval of audit and investigation reports submitted by the audit team.
Assist staff with technical requirements during the course of their audits/investigations from inception to closure and/or hearing testimony.
Responsible for workload prioritizing and assigning auditors to assist with investigations in order to maximize unit performance in production timelines and audit quality.
Establish priorities, monitor workflow, modify work processes to maximize efficiency, schedule work shifts, time and attendance, approve leave, work schedules, available and responsive to staff and management, ensure adequate staffing levels, manage and ensure accountability and training are a part of the overall supervision provided to the audit unit by the Audit Supervisor.
Perform all functions for the team: making hiring recommendations, teaching, training, monitoring and coaching, evaluating performance, and delegating to and supporting a staff full range of audit skills and experience necessary to fully plan and conduct multi-facet complex financial audits and investigations.
Assist in developing audit unit policies, procedures, and best practices and implementing unit, division, and agency policies.
Develop, implement, conduct and evaluate training opportunities for auditors to assist the team in achieving the highest professional standards.
Provide assistance to management staff, assistant attorney general staff in preparing cases for administrative hearings.
Establish criteria for case referrals, criminal and administrative by identifying proper agency for referral. Evaluate case files on an as needed basis for referral. Coordinate and assist in auditors in facilitating case referral.
Remain knowledgeable and current regarding the content, interpretation and application of applicable statutes and federal statutes and directive. Keep abreast of evolving policies, guidelines, civil court decisions and legal interpretations related to government policies.
Maintain liaison with regulatory officials in other jurisdictions and enforcement agencies, private businesses, professional associations and industry trade associations.
Interact with internal and external groups and organizations, including customers, stakeholders, licensees, consumers, assistant attorney general, law enforcement, and management throughout division and agency.
Applicants who possess the following qualifications may be referred to the hiring manager:
Five years of experience supervising, coaching, and leading groups.
Five years of experience interpreting and applying Washington State Statutes, Rules, or Federal Regulations.
Five years of experience in gathering, preserving, and presenting financial audit findings in a complete comprehensive report to allow program, division, or department management to proceed with appropriate adjudication.
Five years of experience using sound human resource principles to effect timely resolve concerns, issues, or problems within a work unit.
Applicants who also possess the following may receive additional consideration by the hiring manager:
One (1) year of working experience in the following areas:
Knowledgeable of the statutes, rules, practices and principles of Real Estate Brokers, Managing Brokers, and Firms.
Effectively organizing multiple assignments, sometimes of a complex nature or involving competing priorities, to produce work products that are accurate, thorough, and on time.
Proven management experience over financial audit caseloads, and managing staff.
Knowledge and understanding of the practices, principles, and standards of care for real estate firms, managing brokers, and requirements for effective consumer trust account compliance.
Willing and able to be self-sufficient and work independently.
Bachelor's degree involving major study in business, accounting, or closely aligned field or completed education requirements and been licensed as a real estate broker or managing broker.
Ability to work a flexible schedule and adjust daily work hours as needed.
Ability to work beyond 40 hours as required, including some evening and weekend work.
Ability to travel statewide and locally including overnight travel using a state or personal vehicle.
Work in an office setting and outdoors.
Why work at DOL?
We impact more citizens directly than any other state agency and have a strong mission, vision, values, goals and agency culture. We are focused on our commitment to great service, advancing public safety and consumer protection through licensing, regulation and education and collecting revenue that supports our state's transportation system. We are a diverse organization that values integrity, inclusion, respect, results and service excellence. And we have a positive agency culture where employees are engaged, empowered, and appreciated. Find out what our own employees have to say about DOL's Culture and Diversity!
We also value wellness and promote a family-friendly culture where a healthy work life balance is supported. And, in addition to our State's excellent benefits package, we offer an outstanding tuition assistance program! Come enjoy life in Olympia, Washington! Olympia was named one of 2018's Top 100 Best Places To Live by Livability.com. Learn more about life in the capital city!
This position is included in a bargaining unit represented by the Washington Federation of State Employees (WFSE). For membership questions, contact the local Union Representative.
How to Apply
To be considered for this position, the following steps are required:
Select the large Apply button at the top of this job announcement. If you haven't already done so, you will need to create an applicant profile.
Ensure the work history section of your applicant profile is current and thorough, clearly stating any and all qualifications you possess related to this specific position, as well as your current salary information.
Upload and attach your cover letter specific to this position and your current resume. Your materials must also include three professional references with name, title, and current contact information. References may be listed in your applicant profile, included on your resume, or uploaded as a separate attachment. Additional references are accepted.
You are welcome to include the name and pronoun you would like to be referred to in your materials and we will honor this as you interact with our award-winning diverse and inclusive organization.
If you have any questions or need assistance completing the application process, contact the recruiter listed below prior to when this job posting closes AND before you submit your application.
Veteran's Preference Notice
To take advantage of veteran's preference, please do the following:
Email a copy of your DD214 (Member 4 copy), NGB 22 or USDVA signed verification of service letter to HRRecruit@dol.wa.gov
Use a subject line of "VET for BPD AUD 4 –Real Estate 19-024"
Include your name as it appears on your application in careers.wa.gov
The candidate pool certified from this recruitment may be used to fill future similar vacancies for up to six months.
The Washington State Department of Licensing is an equal opportunity employer and does not discriminate on the basis of age, sex (including gender identity), marital status, sexual orientation, race, creed, color, national origin, honorably discharged veteran or military status, or the presence of any sensory, mental, or physical disability or the use of a trained dog guide or service animal by a person with a disability. Persons requiring accommodation in the application process, during the recruitment process, or who need this job announcement in an alternative format, may contact the Human Resources Office at 360-902-4000 or may email HRRecruit@dol.wa.gov. Applicants who are deaf or hard of hearing may call our ASL interpreter via Video Phone at 360.339.7344.
For inquiries about this position, please contact Anu Rao at 360.902.4061 or email HRRecruit@dol.wa.gov. Please use a subject line that includes "BPD AUD 4 19-024 Real Estate"
Insurance Complaint Analyst
The Iowa Insurance Division is now recruiting for a highly motivated analyst interested in insurance regulatory compliance in our Market Regulation Bureau.
The Market Regulation Bureau enforces Iowa insurance statutes and regulations, providing consumer protection to the public against unlawful, incompetent, or dishonest market conduct. The Market Regulation Bureau also assists consumers in finding answers to their insurance questions.
An insurance complaint analyst within the Market Regulation Bureau reviews and investigates consumer complaints, analyzes insurance company and producer conduct, and leads regulatory inquiries into violations of insurance laws, including the Insurance Trade Practices Act, Iowa Code Chapter 507B and the Insurance Producers Law, Iowa Code Chapter 522B. Analysts in the Market Regulation Bureau investigate complaints to identify unfair, deceptive, or unlawful conduct by insurance companies, agents, adjusters, or administrators. An analyst may pursue market conduct examinations or make formal referrals for administrative enforcement as well as informal resolution with consumer restitution depending on the findings.
This analyst will work on a team of investigators and analysts reviewing consumer complaints and devoting attention to investigation and enforcement of consumer protection statutes and regulations in the insurance markets.
Minimum Qualification Requirements
Graduation from an accredited school of law;
graduation from an accredited college or university with a Bachelor's degree and three years of full time experience in multi line insurance adjusting or underwriting;
graduation from an accredited college or university with a Bachelor's degree and three years of full time experience in investigating and recognizing violations of state laws or regulations and preparing cases proving such violations for presentation at administrative hearings;
an equivalent combination of education and experience substituting one year of the required full time experience for each year (30 semester hours) of the required education to a maximum of four years.
For additional information, please click on this link to view the job description.
Associate, Global Complaint Management
The primary purpose of this position is to provide business support for the Global Complaint Organization. The Infusion Systems Global Complaint Organization has offices/employees/customers in various parts of the globe. This position will be responsible for working directly with global GCM employees and customers on a regular basis specific to the Global Complaint Handling process.
Essential Duties & Responsibilities
Provides business support and data entry role to all Global Complaints Management teams as needed.
Performs customer service support functions responding to incoming requests and inquires.
Assists with metric reports, statistical reviews, and quality checks as assigned.
Assists with storage/retention of records associated with complaint/reporting functions, operating procedures, audit documents, and other documents as assigned by manager.
Works on special assignments as they arise
Knowledge, Skills & Qualifications
Good interpersonal skills
Good oral and written communications skills
Developing negotiating skills
Developing understanding of business needs
High level of attention to detail
Ability to prioritize key business objectives and respond quickly to changing priorities
Ability to work independently with minimal daily instruction
Able to multitask and work in a fast-paced environment
Education and Experience
- High School diploma; Bachelor's degree from an accredited college or university is preferred
- 1-3 years of customer service / complaint handling experience preferred
Must be at least 18 years of age
Must pass pre-employment drug screen and background check
Physical Requirements and Work Environment
This is largely a sedentary role
This job operates in a professional office environment and routinely uses standard office equipment.
Work is performed in a clean room environment
While performing the duties of this job, the employee may be required to sit or stand for long periods of time; depending on the machine they are operating
We are an Equal Employment Opportunity Employer, Female/Minority/Veterans/Disabled/Sexual Orientation/Gender Identity.
Customer Information File Clerk I
GENERAL DESCRIPTION OF POSITION
Under general supervision, but following established policies and procedures, as well as all applicable banking laws and regulations, including BSA and AML, is responsible for ensuring all CIF records are set-up and maintained in an accurate and timely manner. Assists customers and employees with inquiries regarding account set-up.
ESSENTIAL DUTIES AND RESPONSIBILITIES
1.Responsible for processing CIF changes ensuring all changes have supporting documentation. This duty is performed daily, about 25% of the time.
2.Processes new account information, entering information on system and linking related accounts. This duty is performed daily, about 15% of the time.
3.Responsible for monitoring and verifying account captioning to ensure account information is accurate and complete. This duty is performed daily, about 10% of the time.
4.Processes returned mail and distributes to appropriate person or department. This duty is performed daily, about 10% of the time.
5.Reviews signature cards to ensure cards are accurate and complete. This duty is performed daily, about 20% of the time.
6.Knowledgeable of CIF standards and is available to assist customers and employees with questions and inquiries relating to the CIF area. This duty is performed daily, about 10% of the time.
7.Periodically moves boxes to the warehouse for record retention purposes. This duty is performed as needed, about 10% of the time.
8.Perform any other related duties as required or assigned.
EDUCATION AND EXPERIENCE
High school or GED, plus specialized schooling and/or on the job education in a specific skill area; e.g. data processing, clerical/administrative, equipment operation, etc, plus 0 to 6 months related experience or training. Or equivalent combination of education and experience.
The following physical activities described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions and expectations.
Highly repetitive, low physical. Highly repetitive type of work which requires
concentration in the performance of tasks for consistent time cycles as prescribed by the tasks. While performing the functions of this job, the employee is regularly required to sit; frequently required to use hands to finger, handle, or feel, reach with hands and arms; and occasionally required to stand, walk, climb or balance, stoop, kneel, crouch, or crawl, talk or hear.
The employee must occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision; distance vision; and color vision.
Great Southern Bank is proud to be an Equal Opportunity Employer, treating all candidates and employees equitably without regard to race, color, gender, religion, national origin, ancestry, age, disability, protected veteran status, gender identity, sexual orientation or any other basis prohibited by law.
Friday 8:00 am
Total of 40 Hours
Job Grade: 2
Customer Support Case Matching Clerk (629730)
Responsible for assisting customer support representatives in managing and processing cases.
Principal Duties and Responsibilities
Associate incoming images and enter data to cases.
Assist with the verification of data entry.
Assist in maintaining online records and documentation, correspondence, and other study related information.
Problem solving abilities to troubleshoot and follow up on matches or missing images.
Prepare documentation supporting the data entry process.
Assist with written and verbal communications as required by the customer support representative.
Perform general duties and support assigned by customer service representative or management as needed.
Expected Areas of Competence
Good organizational skills are essential.
Must have the ability to produce work under pressure when tight deadlines are imposed.
Must possess excellent oral and written communication skills.
Candidate's work history must reflect his/her ability to interact well with others. Interactions and cooperation with others is necessary to accomplish job tasks in customer support.
Participate in proactive team efforts to achieve departmental and company goals.
Proficient personal computer skills, including electronic mail, record keeping, and routine database activity, word processing, spreadsheet, graphics, etc.
Ability to handle multiple tasks simultaneously.
High School Diploma or equivalent plus 0 to 2 years of clerical experience including typing and data processing, or an equivalent combination of education and experience.
up to 5%
Claims Clerk I - Customer Service Call Center
AmTrust Financial Services, a fast growing commercial insurance company, has an immediate need for a Claims Clerk in our Customer Service Call Center. This position is located in Alpharetta, GA.
The call center customer service claims clerk is responsible to perform various support functions for the claims department that include, but are not limited to, those listed in the essential job functions section below.
Perform research and utilize problem solving skills in order to respond and resolve customer inquiries in a high volume, fast paced inbound claims call center
Provide appropriate contact information from initial call
Enter claim file documentation in reference to call activity
Assist callers by providing highest level of customer service
Consistently meet company call metrics
High school diploma or GED required
1 year experience in a claims department is a plus
Excellent written and verbal communications skills
Proficiently operate computer equipment and programs, displaying accurate typing/data entry skills for file documentation
Bilingual (Spanish) is a plus
Professional phone etiquette
Call de-escalation skills
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