Customer Service Clerk Job Description Sample
Customer Service Clerk - Service Center LTL Trucking
Job Description Old Dominion Freight Line is currently recruiting for a Customer Service Representative to join our OD Family Culture. This role will successfully provide customer service duties in the service center and corporate office, as well as support to other members of Old Dominion in a fast paced high call volume environment. A customer service representative is organized, has excellent communication skills, knowledgeable, task oriented, and has the ability to multi task. The positions assists customers by giving rate quotes, status of shipments, tracing shipments, and provides assistance with scheduling customer pickups and completing forms, such as, bill of lading, etc. The Customer Service Representative responds promptly to customers and coworker’s inquiries through AS400, SAP, telephone, email, and any other computer/internal freight monitoring systems used within the company, etc. in order to achieve the highest level of customer satisfaction.
Job Summary This Customer Service Representative provides customer service duties in the service center and corporate office, as well support to other members of Old Dominion in a fast paced high call volume environment. A customer service representative is organized, has excellent communication skills, knowledgeable, task oriented, and has the ability to multi task. The positions assists customers by giving rate quotes, status of shipments, tracing shipments, and provides assistance with scheduling customer pickups and completing forms, such as, bill of lading, etc. The Customer Service Representative responds promptly to customers and coworker’s inquiries through AS400, SAP, telephone, email, and any other computer/internal freight monitoring systems used within the company, etc. in order to achieve the highest level of customer satisfaction
Perform general customer service by responding to emails, scheduling delivery appointments, giving rate quotes, sales bids, status of shipments, helping customers correctly fill out bills of lading.
Respond to customer issues, may include but not limited to looking up information, completing reports and updating websites, recording necessary information and responding to emails.
Handle inquiries from members of Old Dominion by responding to emails, completing reports, etc.
Perform computer functions using SAP/AS400 and Microsoft Office to complete reports, spreadsheets, emails, memos, look up information, etc.
Must communicate well through many forms such as phone, email, face to face, etc.
Files bills of ladings and delivery receipts.
Operates office equipment such as fax machines, copiers and phone systems.
Creates, maintains and enters information into databases such as SAP or AS400 or other company/internal freight monitoring system used within the company.
Completes forms and reports in accordance with company procedures.
Responsible for maintaining open and concise communications to ensure a satisfactory customer service experience.
High School Degree or Equivalent preferred.
Office experience preferred. Microsoft Office Skills using Word, Excel, PowerPoint, and Outlook required.
Some Service Centers may require Spanish Bi-lingual Join the OD Family Today! As a Full Time member of our Family, you are eligible to receive:
Health, Dental & Vision Benefits
Short Term & Long Term Disability
Flex Spending Accounts + 401(k) retirement Plan
Employee credit Union, Vacation & Holiday + “Birthday Holiday” who doesn’t love some extra attention on their Birthday?
Part Time Employees are eligible for some benefits until Full Time employment is available Old Dominion Freight Line, Inc. is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, gender identity, and/or gender expression, sexual orientation, age, disability, pregnancy, genetic information, military status, Vietnam Era and/or veteran status, or any other characteristic protected by applicable law(s).
LocationKCY - KANSAS CITY - KS
Position TypeRegular Full-Time
Acme Customer Service Clerk
Celebrating over 120 years as your neighborhood grocer. ACME Markets Inc. got its beginning in 1891 when two friends, Samuel Robinson and Robert Crawford, opened a small neighborhood grocery store at Second and Fernon Streets in South Philadelphia that emphasized quality products, low prices and friendly service.
Over 120 years later, ACME remains dedicated to providing a high-quality grocery experience that our customers have come to expect. Today, ACME operates 107 stores in Pennsylvania, New Jersey, Delaware and Maryland, employing more than 10,000 associates. We continue to offer consumers fresh and convenient supermarket solutions, in addition to services such as Sav-on® Pharmacies – all tailored to the specific needs of the neighborhoods we serve.
Title:ACME Customer Service Clerk
Location:New Jersey-Ocean View
Customer Service Clerk
West Coast Arborists, Inc.
Now Hiring- Customer Service Clerk
Provide customer relations and support for a growing municipal contractor. Acts as liaison between customers and tree care crews. Provide general support to designated Area Manager and assistance to the Customer Service Representative/Office Manager.
6am-5pm Monday through Friday.
· Health Insurance
· Dental Insurance - shared cost (50/50)
· Vacation/Holiday Pay
· Paid Sick Time
· Credit Union
To qualify for benefits must be a full time employee
Education to include High School diploma with some college courses. High level of organizational skills, along with basic clerical aptitude. Working knowledge of MS Excel, Word and Outlook.
REGULAR JOB DUTIES
· Reception – Answers phone by providing customer service.
· Maintain, organize and update Contract Filing Systems.
· Facilitate contracting functions: Mapping,
· Underground Alert, Data Entry, Field book preparation, list preparation, filing, service alerts, public relations, errands, etc.
· Performs other clerical duties such as: sorting, copying, posting, addressing and stuffing enve- lopes, etc.
· May perform other routine duties such as typing of labels, forms, and simple correspondence, per form other duties as required.
Submit your resume via email
Must complete an employment application to be considered for employment opportunities.
Applications are available online at
or in person
WCA, Inc. Corporate Office
2200 E. Via Burton Street
Anaheim, CA 92806
Our reputation as professionals has allowed our company to grow each year, in turn creating a future of opportunity in the urban forestry industry.
Our employees are important to us which is why we joined LiUNA (Laborers International Union of North America) in 2015. Our goal is to create an environment that encourages and supports the growth of each individual working with us because your success is our business.
Key Achievement Incentives
On the Job Training
Senior Customer Service Clerk
SENIOR CUSTOMER SERVICE CLERK Print Apply SENIOR CUSTOMER SERVICE CLERK Salary $15.87 - $18.75 Hourly Location 8000 N. Stadium, TX Job Type Full-Time Department Health and Human Services Job Number 18879 Closing 1/25/2018 11:59 PM Central
Questions POSITION OVERVIEW Applications Accepted From: Division Employees Only Division/Section: Community Health Services/Sunnyside Health Center Workdays & Hours:
- Varied (hours within Mon
Sun, 8:00 am
8:15 pm / Rotating Shift)
- Subject To Change DESCRIPTION OF DUTIES / ESSENTIAL FUNCTIONS The Houston Health Department is seeking energetic, flexible, team-oriented people with a passion for customer service to work as Senior Customer Service Clerk at the Sunnyside Health Center. The Senior Customer Service Clerk will:
Perform basic research and gathers necessary information to resolve customer problems; responds to inquiries
Train and provide assistance to less experienced employees
Resolve moderately complex problems, complaints and/or requests
Gather or collect information to generate reports, activity logs, etc.
May act as a backup to a customer service section and/or administrative support services
Perform other duties as assigned Working Conditions There are no major sources of discomfort, i.e., essentially normal office environment with acceptable lighting, temperature and air conditions. Requires the ability to make simple gross motor responses within large tolerances. MINIMUM REQUIREMENTS EDUCATIONAL REQUIREMENTS Requires a high school diploma or a GED. EXPERIENCE REQUIREMENTS One (1) year of clerical/customer service experience is required. LICENSE REQUIREMENTS None PREFERENCES Preference shall be given to eligible veteran applicants provided such persons possess the qualifications necessary for competent discharge of the duties involved in the position applied for, such persons are among the most qualified candidates for the position, and all other factors in accordance with Executive Order 1-6.
Electronic records database
Customer Service Face to Face GENERAL INFORMATION SELECTION / SKILLS TESTS REQUIRED Department may administer skills assessment test SAFETY IMPACT POSITION NO If yes, this position is subject to random drug testing and if a promotional position, candidate must pass an assignment drug test. SALARY INFORMATION: General Fund Factors used in determining the salary offered include the candidate's qualifications as well as the pay rates of other employees in this classification. PAY GRADE: 12 APPLICATION PROCEDURES Only online applications will be accepted for this City of Houston job and must be received by the Human Resources Department during posting opening and closing dates shown. Applications must be submitted online at: www.houstontx.gov.To view your detailed application status, please log-in to your online profile by visiting: http://agency.governmentjobs.com/houston/default.cfm For application status inquires please contact 832-393-4897. Due to the high volume of applications received, the Hiring Department will contact you directly, should you be selected to advance in our recruitment process. All new and rehires must pass a pre-employment drug test and are subject to a physical examination and verification of information provided. If you need special services or accommodations, please call TTY 7-1-1. EEO Equal Employment Opportunity The City of Houston is committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, genetic information, veteran status, gender identity, or pregnancy. The city offers a competitive benefits program, including competitively priced health coverage and a defined contribution pension plan. Benefits include: • Medical • Dental • Vision • Wellness • Life insurance • Long-term disability • Retirement pension • 457 deferred compensation plan • Employee Assistance Program • 10 days of vacation each year • 10 city holidays, plus one floating holiday • Flexible schedules • Professional development opportunities • Transportation/parking plan • Section 125 pretax deductions • Dependent Care Reimbursement Plan • Healthcare Flexible Spending Account For plan details, visit http://www.houstontx.gov/hr/benefits.html 01 Are you a veteran who served on active duty in the Armed Forces (United States Army, Navy, Air Force, Marine Corps, or Coast Guard) for more than 90 consecutive days and received either an honorable discharge or a general discharge under honorable conditions?
No 02 Please indicate the highest level of education listed that you have successfully completed and received a diploma/degree: (select one)
Bachelor's degree (or higher)
None of these 03 Please indicate the amount of verifiable customer service experience you have: (select one)
Less than 1 year + 1 year, but less than 2 years + 2 years, but less than 3 years
More than 3 years 04 Briefly describe your customer service work experience. 05 Which of the following customer service interactions do you have the most experience with? (Check all that apply)
Over the phone
Face to Face
Online chat assistance
No customer interaction 06 Please indicate your proficiency level in Microsoft Word & Excel, and Internet Research:
Beginner (ex: create basic documents and/or spreadsheets with limited experience with other functionalities)
Intermediate (ex: insert page breaks, header/footer, and/or generate auto-calculating and basic cell formatting)
Advanced (ex: insert table of contents, generate tables, create mail merge and/or conditional formatting, table formatting, sort/filter cells, cell data validation/consolidation)
No experience 07 Are you currently in the Community Health Services Division?
No Required Question
Customer Service Clerk (Part-Time)
BioFilm seeks a Part-Time Customer Service Clerk to join our team! The Customer Service Clerk performs general clerical and administrative duties such as organizing, copying, scanning and filing documentation, as well as other office procedures.
ESSENTIAL DUTIES AND RESPONSIBILITIES INCLUDE THE FOLLOWING. OTHER DUTIES MAY BE ASSIGNED.
- Filing of Purchase Orders (PO's), Invoices and International paperwork.
- Scanning of invoices.
- Preparation and mailing of sample requests for Brokers and/or Marketing.
- Downloads for Consumer Mailers.
- Online filing of Freight Claims.
- Update logins for vendor portals.
- Data entry in ERP system Navision.
- Phone coverage backup for the front desk Receptionist.
Desired Skills and Abilities
- Minimum two (2) years general office experience preferred.
- High school diploma or equivalent preferred.
- Ability to read, write and speak fluent English.
- Professional telephone skills.
- Strong interpersonal skills with the ability to use tact and diplomacy.
- Ability to organize and manage multiple priorities.
- Good oral & written communication abilities.
- Good writing skills, including grammar & spelling.
- Type 45 WPM
- Computer literate in a Windows environment; Excel, Word, Access, Internet, e-mail.
- 10-key calculator, sight or touch.
- Office machines (copiers, FAX, postage meter, etc.)
- General math skills.
- Legible handwriting a must.
- Must be self-motivated with ability to use own initiative.
- Good organizational skills.
- Ability to be a team player.
- Able to sit at desk and use/view computer for prolonged periods of time, up to 9.5 hours daily.
- Able to speak into and use a telephone for prolonged periods, up to 9.5 hours daily.
BioFilm, Inc. is an equal opportunity employer committed to recruit, hire, train, and promote in all job categories without regard to race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, veteran status or any other status protected by applicable law.
Headquartered in Vista, CA, our manufacturing facility is home to sales, marketing, research & development, quality control, regulatory affairs, and distribution.
Customer Service Clerk
Retail Description: This entry-level position assists store personnel during the store's busy times. Joining our team as a Customer Service Clerk is a great way to gain convenience store experience and learn the responsibilities of the Customer Service Associate position at a comfortable pace.
Responsibilities include: Customer Service All physical aspects of store operations related to stocking, cleaning, and maintenance of interior and exterior store areas. Secondary responsibilities include cash register operations.
Customer Service Clerk - Part Time
Non-Exempt Department: Grocery Revision Date: 05/2015 General Function: As a Customer Service Clerk, this position will be responsible for processing mail, Western Union orders, utility bills, and dry cleaning orders for customers.
You will checks and sell money orders. Additionally you will ensure a positive company image by providing courteous, friendly, and efficient customer service to customers and team members. Reporting Relations:
Accountable and Reports to: Store Director, Assistant Store Director, Managers, Assistant Managers, Assistant Managers, Customer Service Manager Direct Reports: None Primary Duties and
Provides prompt, efficient and friendly customer service by exhibiting caring, concern and patience in all customer interactions and treating customers as the most important people in the store. 2. Smiles and greets customers in a friendly manner, whether the encounter takes place in the employee's designated department or elsewhere in the store. 3. Makes an effort to learn customers' names and to address them by name whenever possible. 4.
Assists customers by: (examples include) · escorting them to the products they're looking for · securing products that are out of reach · loading or unloading heavy items · making note of and passing along customer suggestions or requests · performing other tasks in every way possible to enhance the shopping experience. 5. Answers the telephone promptly and provides friendly, helpful service to customers who call. 6. Works with co-workers as a team to ensure customer satisfaction and a pleasant work environment. 7.
Weighs postal packages, runs mail through meters, processes certified, express, UPS, registered, and insured mail. 8. Processes Western Union orders. 9. Processes Western Union orders. 10.
Sells money orders, cashes payroll, personal, ADC, and social security checks. 11.
Sells hunting and fishing licenses. 12. Breaks down and puts money in utility drawers. 13.
Signs on postal department, breaks down, and turns off postal register. 14. Processes paid outs. 15. Sends faxes for customers. 16.
Counts the days' coupons. 17.
Processes refunds for customers and department approved refunds. 18. Answers the telephone for the store using appropriate telephone techniques. 19.
Utilizes the intercom system for paging, etc. using appropriate procedures. 20. Removes trash in a timely manner. 21. Maintains strict adherence to department and company guidelines related to personal hygiene and dress 22.
Adheres to company policies and individual store guidelines. 23. Reports to work when scheduled and on time. Secondary Duties and
Signs on and off lottery machines. 2. Assists customers with dry cleaning where applicable. 3. Assists customers at the registers where necessary. 4.
Sells and redeems lottery tickets. 5. Processes bottle refunds. 6. Assists in other areas of store as needed. 7.
Performs other job related duties and special projects as required. Education and Experience: High school or equivalent experience and over six months up to one year of similar or related work experience. Physical
Must be able to physically perform medium work exerting up to 50 pounds of force occasionally and up to 20 pounds of force frequently.
Visual requirements include clarity of vision at distance of less than 20 inches and more than 20 feet with or without correction, depth perception, color vision, and field of vision.
The following physical activities are necessary to perform this job: Stooping, reaching, lifting, pushing, pulling, standing, walking, talking, and hearing. Knowledge, Skills, Abilities and Worker Characteristics:
Must have the ability to solve practical problems; variety of variables with limited standardization; interpret instructions.
Must have the ability to do arithmetic calculations involving fractions, decimals, and percentages.
Must be able to file, post, and mail materials; copy data from one record to another; interview to obtain basic information; guide people and provide basic direction Working Conditions: This position is continuously exposed to dirt and noise.
This is a fast paced work environment with significant pressure. Equipment Used to Perform Job: Fax, telephone, equipment used in the postal area, lottery and money order machines, Western Union equipment, computer, and cash register, intercom. Contacts: Has daily contact with customers, weekly contact with suppliers/vendors, and monthly contact with federal/state governmental or regulatory agencies.
Customer Service Clerk - Part Time
United States-Rhode Island-Newport Job Number: 170004LM
Performs a variety of duties in connection with NEX internal and external customer services operations. Works as part of a sales team to provide service which anticipates and exceeds customer expectations.
This position will be customer service focused with the ability to multi-task. Store hours are Monday
- Friday 9AM-7PM and Sunday 9AM-5PM (holiday hours may differ). Duties and
Greets and provides specialized services to customers.
Performs transactions quickly, efficiently and professionally. Provides the following representative services: Provides layaway services.
Explains layaway policies and requirements. Provides refunds, merchandise exchanges, and price adjustments, in accordance with NEX policy. Takes and places customer special orders, as required.
Computes cost and takes required deposit. Places orders promptly and follows up regularly with applicable Buyer/Vendor. Advises customer of delivery and updates status of order, as necessary.
Monitors status of rain checks issued to customers. Tracks orders and delivery.
Advises customers of receipt of merchandise and arranges for pickup/delivery.
Adjusts selling price and computes necessary accounting documentation. Assists customers in opening NEXCARD accounts. Provides applications and basic program information.
Assists customers with questions regarding their accounts, such as available balances, credit limits, etc. Accepts NEXCARD payments. Becomes knowledgeable in NEX store policies including Richter Merchandising System functions and operation, merchandise returns, price matching, check cashing, rain checks, etc.
Is empowered and responsible for resolving customer problems and complaints consistently, tactfully and intelligently, ensuring customer satisfaction as the end result. Nonroutine issues are immediately referred to a higher level associate having authority to resolve the matter. Interacts with customers and coworkers in a friendly and professional manner, which includes adhering to NEX dress codes/uniform standards, and assisting/supporting sales team members to the maximum extent possible.
Communicates information to customers knowledgeably and legibly. Follows up on commitments, and handles all details necessary to successfully complete the sales encounter. Thanks customers for their patronage.
Reviews stock assortments and communicates regularly with supervisor, store manager, etc. regarding additions, deletions customer preferences, needs, and problems, etc. Participates in department meetings and actively seeks to exchange ideas regarding improvements in customer service, job performance, achievement of store/department sales goals, etc. As required, performs cash register transactions. Performs all types of cash register transactions (cash, charge, check, layaway, gift certificate, etc.) in an accurate and procedurally correct manner.
- Shops the competition to become familiar with commercial sector retail store sales events, policies, best practices, etc. Advises customers of upcoming sales events, and services available throughout the Navy Exchange; such as gift wrapping, engraving, delivery, gift certificates, etc.
Maintains a high level of awareness in assigned areas and offers excellent customer service to all patrons (internal and external) in order to deter theft. Completes paperwork associated with merchandise/inventory movement, price adjustments, customer returns, cash register operation, etc. accurately and completely. Assists in training new associates in store programs and policies, as assigned.
Performs other related duties as assigned
GENERAL EXPERIENCE: 1 year responsible experience in clerical, office or retail sales store work of any kind in which the applicant has demonstrated the ability to perform satisfactorily in the position to be filled. SUBSTITUTION OF EDUCATION FOR EXPERIENCE Study completed in a college, university, or junior college above the high school level may be substituted on the basis of one-half academic year of study for 6 months of experience.
Admin. Support & Customer Service Clerk
The City of Belgrade is one of the fastest growing communities in Montana, and is committed to hiring and developing a high quality workforce to serve our citizens and visitors. We offer competitive pay and excellent benefits, including MT Public Employees Retirement Plan, Medical/Dental/Vision insurance with 100% of premium paid for the employee, life insurance, a Flex plan for uninsured medical and child care expenses, paid vacation, holiday and sick leave. If you are service oriented and willing, check us out!Administrative Support and Customer Service ClerkStarting at $15.50/hr
Full Time, generally Monday
Friday, 8 to 5 (skills test required)We are seeking a qualified, dynamic individual to serve on our finance team as the Administrative Support and Customer Service Clerk. This position is supervised by the Director of Finance and Administration.
This person will act as the secondary customer service contact for utility customers and will staff the Finance service counter which involves daily contact with the public in person, via telephone, electronic and written correspondence.Duties include accepting and processing a variety of payments for water & sewer utility accounts, various City permits and licenses, maintaining accurate fiscal records and databases for customer billing, preparing daily bank deposits, providing general customer service, and providing administrative support to the Finance department. Preferred qualifications include experience in accounts receivable, automated accounting applications and customer service. Requires a high school diploma or equivalent, successful work-related experience and demonstrated office skills including proficiency with MSWord/Excel.
Additional education or experience in accounting, bookkeeping or related fields is preferred. PC publishing skills are desirable.
Customer Service Clerk -Amtrak - NYC Sunnyside Yard
About Aramark Aramark (NYSE: ARMK) is in the customer service business across food, facilities and uniforms, wherever people work, learn, recover, and play. United by a passion to serve, our more than 270,000 employees deliver experiences that enrich and nourish the lives of millions of people in 22 countries around the world every day. Aramark is recognized among the Most Admired Companies by FORTUNE and the World’s Most Ethical Companies by the Ethisphere Institute. Learn more at www.aramark.com or connect with us on Facebook and Twitter.
Core responsibilities include
Answers all incoming calls and dispatch requests
Dispatches and assigns service requests
Performs duties as a member of a team where the following duties and responsibilities will be shared and adjusted to the customer’s and/or leader’s needs:
Supports the leaders in support services and should be Customer oriented. Relates to all customers in a friendly, accommodating, and respectful manner that creates good will.
Sets high personal standards of performance and accepts responsibility and accountability of all actions.
Committed to performance improvement and positive change and adheres to department dress code and proper hygiene when reporting to work and performing job duties
Must be able to read, write, comprehend, and communicate the English language.
High school diploma or GED required.
Six months to one year of previous related experience and delegation skills is desired.
One year working with computers and data entry is required as well as the ability to type 40 wpm.
Ability to remain calm in less than calm circumstances.
Strong Verbal and Written Communication Skills.
Flexibility, versatility, and reliability as a team player.
Must be able to sit at desk for long periods.
May occasionally require walking, bending, or stretching.
Occasionally lifts, carries, pushes, and/or pulls equipment, materials, and supplies weighing 20 pounds or less.
The potential for eyestrain exists with long-term exposure to the computer monitor. Must have adequate or corrected vision, hearing, and speech in order to communicate effectively via telephone, radio, and face to face. Aramark is an EQUAL EMPLOYMENT OPPORTUNITY/AFFIRMATIVE ACTION employer – Minority/Female/Disability/Veteran
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