Customer Service Manager Job Description Sample
Customer Service Manager
Help Duties Summary
This position is located at the New Orleans Passport Agency where the incumbent serves as a Customer Service Manager responsible for coordinating a comprehensive customer service program and, in conjunction with the other regional Customer Service Managers and the Customer Service National Program Manager, plans, designs, and develops customer service programs, policies, and operating methods and procedures for the Passport Services Directorate.
Learn more about this agency
Coordinate region-wide customer service programs designed to ensure that the services provided to passport applicants and their representatives consistently meet expectations.
Collects and analyzes customer suggestions and complaints, and implements the findings where appropriate.
Develop and implement tailored public relations campaigns to gain the support and cooperation of citizens in achieving goals.
Identifies shortages and deficiencies and recommends strategically located acceptance facilities.
Provides guidance to passport specialists as needed to assure that accurate and authoritative advice, assistance, and instruction is provided to acceptance agents.
Occasional travel - Some travel may be required.
Job family (Series)
0301 Miscellaneous Administration And Program
Help Requirements Conditions of Employment
U.S. Citizenship is required.
Incumbent will be subject to random drug testing.
Mobility agreement required.
Must be able to obtain and maintain a Top Secret security clearance.
Applicants must meet all the required qualification requirements, including education, and any selective placement factors described below by the closing date of this announcement.
If you are qualifying based on education OR if there are mandatory education requirements listed below, you MUST submit a copy of your college transcript with your application.
NOTE: Applicants must meet time-in-grade and time after competitive appointment requirements, by the closing date of this announcement.
Federal applicants must have served 52 weeks at the next lower grade to satisfy time-in-grade restrictions, per 5CFR 300, Subpart F.
Applicants must have 1 year of specialized experience equivalent to the GS-11 level in the Federal service which provided the applicant with the particular knowledge, skills and abilities to perform the duties of the position. Qualifying specialized experience must demonstrate the following:
Experience participating in public outreach and public relations initiatives;
Experience assessing the quality of service provided by an organization, and recommending new procedures when appropriate;
Experience drafting correspondence on behalf of an office;
Experience conducting training and giving oral presentations to large groups; and
Experience explaining U.S. citizenship laws and regulations, U.S. passport procedures, and/or services for U.S. citizens.
There is no substitute of education for specialized experience for the GS-12 position.
Applicants must have 1 year of specialized experience equivalent to the GS-12 level in the Federal service which provided the applicant with the particular knowledge, skills and abilities to perform the duties of the position. Qualifying specialized experience must demonstrate the following:
Experience designing and directing public outreach and public relations initiatives;
Experience assessing the quality of service provided by an organization, and implementing new procedures when appropriate;
Experience corresponding with senior officials, congressional offices, government agencies, and/or the media;
Experience developing and conducting training programs and giving oral presentations to large groups; and
Experience explaining U.S. citizenship laws and regulations, U.S. passport procedures, and/or consular services for U.S. citizens.
There is no substitute of education for specialized experience for the GS-13 position.
See the qualifications section of this vacancy announcement for education requirements, if applicable.
Customer Service Manager
Company Name: Smith's Food and Drug
Position Type: Employee
FLSA Status: Non-Exempt
Create an outstanding customer experience through exceptional service and direct and supervise all functions, duties, and activities of the front-end. Establish and maintain a safe and clean environment that encourages our customers to return. Embrace the Customer 1st strategy and encourage associates to deliver excellent customer service. Demonstrate the company's core values of respect, honesty, integrity, diversity, inclusion and safety of others.
Communicate company, department, and job specific information to associates.
Create an environment that enables customers to feel welcome, important and appreciated by answering questions regarding products sold within the store and make suggestions about products.
Stay current with present, future, seasonal and special ads.
Understand inventory/stocking and Computer Assisted Ordering.
Observe scheduled shift operating hours.
Lead front end team by supporting service expectations such as, but not limited to, QueVision, money services, self-checkout goals.
Ensure that customers' needs are addressed quickly and professionally.
Conduct daily huddles with front end associates to discuss service standard and results.
Perform cash loans and pick-ups from all store registers as needed through their shift using the VeriBalance system and safe procedures; verify safe counts at the beginning of the shift and balance safe at the end of shift.
Manage breaks and lunches for all front end associates including cashiers, baggers, service booth clerks, fuel clerks, and relief help.
Observe, coach, praises all front end associates on a daily basis on all front end expectations such as, but not limited to proper checking techniques, engagement, Que-Vision, self-checkout lead behaviors, proper bagging.
Follow procedures to limit shrink such as, but not limited to checking for bottom of basket, scanning all items, avoid manual hand rings, proper use of gold slips, close the loop and follow up with all register operators.
Ensure that all current customer service, cash control, labor control, expense and supply controls, loss prevention, maintenance, safety, food safety, associate and customer engagement rules are being followed.
Reinforce safety programs by complying with safety procedures and identify unsafe conditions and notify store management.
Practice preventive maintenance by properly inspecting equipment and notify appropriate department or store manager of any items in need of repair.
Notify management of customer or employee accidents.
Report all safety risks or issues, and illegal activity, including: robbery, theft or fraud.
Oversee and manage the efficient operations of all functions and activities of the front-end.
Adhere to all local, state and federal laws, and company guidelines.
Must be able to perform the essential functions of this position with or without reasonable accommodation.
Minimum Position Qualifications:
Having successfully completed checker, U-scan, service booth, and bagger training
Effective communication skills
Knowledge of basic math: counting, addition, and subtraction
Ability to handle stressful situations
Must be able to meet the minimum physical demands of the position
Must be 21 or older
Current alcohol sellers permit once employed
Desired Previous Job Experience:
High school diploma or equivalent
Cashier, retail, or management experience
Second language: speaking, reading and/or writing
Education Level: None
Required Certifications/Licenses: None
Position Type: Part-Time
Shift(s): Day; Evening; Overnight
Jobs at Smith's: A division of the Kroger Co. (NYSE:KR) one of the nation's largest grocery retailers, Smith's currently operates 139 stores and 95 fuel stations throughout seven western states. Smith's charitable giving, in partnership with 18,000+ associates, generous customers and suppliers, totaled $13.8 million in cash and food products to local organizations in 2015. For more information visit: www.smithsfoodanddrug.com or https://www.facebook.com/careerarsmiths.
Kroger Family of Companies employs nearly half a million associates who serve customers in 2,782 retail food stores under a variety of local banner names in 35 states. Our Family of Companies also operates 2,268 pharmacies, 274 fine jewelry stores, 1,489 supermarket fuel centers and 38 food production plants in the United States. Kroger is dedicated to our Purpose: to Feed the Human Spirit™ by serving America through food inspiration and uplift and creating #ZeroHungerZeroWaste communities by 2025. Careers with The Kroger Co. and our family of companies offer competitive wages, flexible schedules, benefits and room for advancement.
Posting Notes: UT || West Jordan || 4080 W 9000 S || 84088 || Smith's Food and Drug || [[mfield2]] || Customer Service; Store Management; Store Operations || Employee || Non-Exempt || Part-Time || None
Nearest Major Market: Salt Lake City
Job Segment: Service Manager, Social Media, Manager, Customer Service, Marketing, Part Time, Management
Customer Service Manager
Growth. Opportunity. Excellence.
Canteensets the national standard forexcellencein automated retail, andEVERYsegment of our business is thriving.We employ the best team in the industry and their dedication, collaboration and passion fuels ourgrowth.YOUbring the enthusiasm, customer service and commitment; we'll supply theopportunityand innovation.TOGETHERwe'll continue to transform the micro-market, dining, coffee and vending industry.
Come grow with us. We are Canteen.
Responsible for site visits and client retention
Assist branches with grand openings
Ensure we are compliant with local and national account standards; review corporate compliance reporting
Ensure action plans are developed and implemented to improve SSS/control V-9 (food waste, o/s, etc)
Develop an account level incremental sales plan with local management; track performance and increase profitability (Owners Business Plan)
Coordinate efforts to improve the customer retention and client experience at the point of sale
Build retail pricing opportunities and encourage repeat sales (Best Practices), and introduce new products to increase revenue
Drive compliance to merchandising standards
Assess performance by location through audit reports (Quarterly District Evaluations)
- A Bachelor's degree is preferred; two year
Collegedegree or the equivalent combination of education and experience is acceptable
Route management, retail and merchandising experience is preferred
Food & beverage experience
Excellent communication skills required
Must be able to travel to client sites
Must be passionate about providing world class service to our clients and customers
Apply to Canteen today!
Canteen is a member of Compass Group USA
Click here to Learn More about the Compass Story
Compass Group is an equal opportunity employer. At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.
Req ID: 296274
JOANNA L GAMMON
Customer Service Manager
Accountable for managing one or more teams responsible for customer service. Manages the day-to-day operations and workload issues for staff.
40% Organizes and manages customer service staff and/or customer service teams for a line of business or department. Assigns work to associates within the team(s). Assists staff by providing guidance and assistance with questions and problems encountered. Handles escalated or sensitive customer matters.
20% Manages performance to ensure that individual productivity, quality and timeliness standards are met. Monitors individual and team performance to ensure all customer requirements are met or exceeded. Monitors and analyzes reports/statistics, processes, and resources to provide maximum efficiency and effectiveness for all functions.
20% Ensures appropriate training for all associates to ensure that the most current guidelines are always being followed. Conducts coaching sessions to ensure development of staff within team. Conducts team meetings and communications to ensure consistency.
10% Encourages, facilitates, and initiates process improvements. Ensures that the department is in compliance with all company and government regulations.
10% Monitors expenses and prepares annual budget for team.
- Bachelor's degree OR
- Four years of job related work experience OR
- Four years of combined education and job related work experience.
Two years of health insurance related or health insurance customer service work experience.
One year of supervisory experience OR
One year of equivalent military experience in grade E4 or above.
Required Skills and Abilities:
Excellent communication, decision making, analytical, and problem solving skills.
Excellent interpersonal, time management, and leadership skills.
Superior customer service orientation.
We participate in E-Verify and comply with the Pay Transparency Nondiscrimination Provision. We are an Equal Opportunity Employer.
Equal Employment Opportunity Statement
BlueCross BlueShield of South Carolina and our subsidiary companies maintain a continuing policy of nondiscrimination in employment to promote employment opportunities for persons regardless of age, race, color, national origin, sex, religion, veteran status, disability, weight, sexual orientation, gender identity, genetic information or any other legally protected status. Additionally, as a federal contractor, the company maintains Affirmative Action programs to promote employment opportunities for minorities, females, disabled individuals and veterans. It is our policy to provide equal opportunities in all phases of the employment process and to comply with applicable federal, state and local laws and regulations.
We are committed to working with and providing reasonable accommodations to individuals with physical and mental disabilities.
If you need special assistance or an accommodation while seeking employment, please e-mail email@example.com or call 1-800-288-2227, ext. 43172 with the nature of your request. We will make a determination regarding your request for reasonable accommodation on a case-by-case basis.
Customer Service Manager
The Customer Solutions Manager will be responsible to manage a regional Customer Solutions team and provide strategic leadership and direction as the customer interface throughout the entire order process. This position manages all facets of customer retention, including participating in the resolution of major customer concerns and escalations. This position coordinates customer order timelines and provides service delivery improvements. This position supports the development of customer service consistent procedures as well as customer specific Job Aids. This role interfaces with manufacturing, sales, field service, and accounting to support production, delivery and billing inquiries. This role coordinates the order process flow to meet and exceed customer's expectations. This position reports to the Director, Global Customer Solutions but has extensive cross functional interface.
Essential Duties and Responsibilities:
Manages Customer Solutions staff, including all organizational and HR management duties
Trains or supervises training of new hires
Engages with customers for escalation and critical requirements
Manages staff to ensure orders are processed timely and accurately
Works closely with Sales to align on customer requirements
Works closely with Operations to meet customer volume demands
Develop reports that measure trends and reports performance for customer programs
Ability to develop and use metrics to drive employee productivity and performance
Works with Management to prepare annual Customer Solutions budget and estimate personnel requirements
Provides ongoing work load evaluation to ensure sufficient support
Develops staff scheduling and planning for weekend, emergencies, vacations and unscheduled absences.
Directs the quotation process to ensure timely and accurate quotes are provided to customers
Bachelor's degree or equivalent experience
Minimum 5 years Customer Service experience
Minimum 5 years of Supervisory experience
Knowledge of customer service procedures and systems
Managing a customer supply chain in the semiconductor manufacturing industry
Managing customer account teams across multiple locations
Ability to document work standards and Job Aids
Ability to create operating instructions and document work processes
Proven leadership experience
Ability to participate on cross-regional, cross-functional, cross-business teams
Experience in coaching, training and development of customer service staff
Change Champion and ability to drive change
Ability to develop and use metrics to drive productivity and performance
Excellent written and verbal communication skills
Proven strong problem-solving abilities
Ability to influence others and motivate teams
Other duties as assigned.
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.
Customer Service Manager
The purpose of the Customer Service function is to serve as the face to the customer providing value added services that grow our business. In accordance with PolyOne's Mission, Vision and customer segmentation guidelines, maintain and grow existing customer base by providing fast, right, cost-efficient and hassle-free customer service. This position will also provide knowledge and ongoing support to CSRs by maintaining the "expert user" role for the customer service department. The Customer Service Manager has management responsibility for all customer service personnel, as well as all day-to-day activities within the Customer Service group. Essential Functions:
Human Resource responsibility for direct reports: Includes performance evaluations, management of personnel related issues, implementation of performance plans, and coordination of personnel changes, mentoring and coaching.
Provide input for budget.
Management of several customer accounts.
Management of all exceptions related to order processing and fulfillment.
Responsible for setting and achieving goals for the group and its individuals with support from Supply Chain Manager and other functions.
Responsible to drive continuous improvement for the group, as well as for the order fulfillment process.
Direct interface with leadership and overall PolyOne businesses.
Close working relationship with Planning and Commercial organizations.
Customer visits to support commercial teams.
Execution of day-to-day customer service in the event of a labor shortage.
Oversee daily operations of the customer service department.
Become an "expert user" in SAP Processes.
Provide knowledge and support to CSRs.
Certify CSRs in their performance of SAP and other customer support processes.
Participate in monthly review with other CSR supervisors.
Conduct semi and annual reviews to CSRs.
Participate in interviewing and hiring process for new CSRs.
Maintain CSR role for specified area and act as backup for other CSRs.
Schedule and lead training sessions as needed.
Manage workload of team and alignment with the territory and/or business
Support and execute intercompany sales programs and promotions
Support pricing/product manager campaigns initiatives relating to order processing
Support intercompany pricing as required as indicated by the business
Supports as needed on SAP Go Live events
Other duties as assigned
Education and Experience
- Bachelor's Degree required or equivalent work experience
- 5 years' experience managing direct reports
- 5 years' experience with product knowledge, order management, customer service leadership and account management
- 7 years' experience in customer service
SAP experience required
Esker experience required
SalesForce.Com experience required
Microsoft suite experience (Outlook, Word, PPT, Excel, etc.) required
Time Management skills
Experience Training/Mentoring others
Attention to detail
We offer a competitive salary, incentive and benefit plan to eligible employees. Benefits include medical, dental, vision, life insurance, disability, spending accounts and 401(k). PolyOne Corporation maintains a policy of non-discrimination in providing equal employment to all qualified employees and candidates regardless of race, sex, sexual orientation, gender identity, age, color, religion, national origin, disability, genetic information, protected veteran's status, or other legally protected classification in the state or locality in which a person is employed.
Customer Service Manager
Job Title: Customer Service Manager
Reports To: Assistant Store Manager
Job Location: Store Location
FLSA Status: Hourly Non-Exempt
The Customer Service Manager ensures that the front end of the store is running properly with the team of cashiers. This position helps customers and cashiers with any concerns or problems. The Customer Service Manager provides exceptional service through communication, friendliness, and store/product knowledge, as well as maintaining an exceptional store safety, appearance, and cleanliness.
JOB DUTIES AND ESSENTIAL FUNCTIONS
Oversee cashier transactions, train newly hired cashiers, assist in shrink awareness, and supervisor checkout stations
Communicate professionally with all Rural King associates and customers
Ensure that the front end of the store runs smoothly without interruption
Execute cash management, return, and exchange policies accurately
Perform accurate transactions and price dispute resolution
Complete cashier-duties chore list
Redline in front of the registers when not with a customer
Keep popcorn and coffee full and fresh
Must be alert to surroundings at all times for shrink prevention and customer service
Make sure EAS devices are deactivated and a member of management is asked to come to the front for resolution if alarm would sound
Offer load out assistance to customers and call to make sure a loader has responded
File paperwork quickly and accurately
Reconcile with 100% accuracy
Answer incoming calls at the registers with proper phone etiquette
Use general office equipment such as telephone, copy machine, fax machine, calculator, computer
May be required to cross train and perform other duties
Detail oriented with demonstrated math skills for cash handling
2+ years retail cashier or CSM experience preferred
Exceptional Customer Service Skills. Ability to actively listen to customer inquiries and respond with politeness and diplomacy in difficult situations
Willingness to train cashiers.
Ability to access and use the in-store computer, scanning system, and wireless handheld unit
Ability to participate in our online applicant and new hire onboarding process remotely
Ability to complete computer-based training
Good visual acuity
Close vision for computer work
Ability to lift up to 20 pounds repetitively and 21-50 pounds intermittently
Repetitive wrist movements on keyboard
Ability to stand and/or walk for long periods of time
Ability to walk up and down stairs multiple times per day
Ability to verbally communicate effectively and professionally with all audiences (in-person or via handheld transceiver)
Reasonable accommodations may be made to enable individuals with disabilities to perform essential job functions.
Customer Service Manager
We are looking for a Customer Service Manager to join our Operations team. The Customer Service Manager will be responsible for the direction and supervision of all Customer Service staff. They will need to ensure that procedures and processes maximize profitability and efficiency.
College degree preferred
12 months of experience in a truckload environment
Ability to pass pre-employment drug test
Excellent work history with proven track record
Professional, clean, neat appearance
No conviction of felonies, serious crimes or have charges pending. However, a conviction is not an automatic disqualification of employment.
Travel if needed
Strong managerial and leadership skills.
Ability to work independently; initiative; self-starter.
Ability to integrate and analyze data.
Ability to work on confidential matters.
Ability to plan and organize workload; flexibility to handle pressure and work with interruptions; and meet deadlines; attention to details
Ability to handle multiple priorities.
Ability to effectively implement lower costs.
Ability to work flexible hours as needed
Supervises Customer Service Representatives, National Account Representatives and Order Entry Clerks to insure premium customer service to all Customers. Hold accountable for daily responsibilities.
Directs work of Customer Service staff to maximize utilization of trucks within the system with available power and balance.
Directs Customer Service Representative and/or Load Planner for area on commitments, appointments and soliciting freight when needed.
Develop statistical measurements that provide benchmarks to gauge performance.
Ensures service to customer accounts both pickup and delivery is tracked, measured and trends identified for improvement.
Maximizes revenue opportunity with high volume of freight available.
Maintains awareness of customer needs, requests and proactively follows up to ensure that all required Epes personnel are properly informed and involved in the process of providing service.
Stays aware of new customer development (through information provided by Sales/Marketing) and helps coordinate efforts to attract desirable new business.
Maintains knowledge of current balance issues to assist with customer load obtaining as well as directing destination.
Responsible for developing and responding to customer action plans.
Participate and coordinate on-boarding of all new accounts, including transition from Sales to CSR.
Maintains knowledge of rate structure to ensure revenue sufficiency.
Demonstrates support to the Epes Transport System, LLC Quality Management System and its objectives, as applicable.
Any other duties as may be assigned.
Epes Transport is dedicated to providing quality transportation services. Our mission is to continuously improve the quality of our service to meet and exceed the needs of our customers. Continuous improvement in quality is the means we will use to ensure reasonable profits and long term growth.
Epes Transport System, LLC is the largest private trucking company in North Carolina.
Customer Service Manager
Velocity Aerospace Group provides aviation Maintenance, Repair & Overhaul (MRO) services to a global base of commercial air transports, corporate business aircraft, regional airlines, and helicopters, operating FAA-certified repair stations in California and Florida that offer a broad range of test, repair, and overhaul services, including unique capabilities in avionics, accessories, electronic instrumentation, cockpit panel, and system repairs.
Velocity Aerospace - NMB
The customer service manager is responsible for providing effective customer service for all internal and external customers by using excellent, in-depth knowledge of company products and programs as well as communicating effectively with team members within the customer service department.
Develops and implements strategic sales plans to address customer requirements.
Directs sales forecasting activities and sets performance goals accordingly.
Assists sales in reviewing or performing market analyses to determine customer needs, price schedules and discount rates.
Directs staffing, training and performance evaluations to develop and improve the inside sales function.
Provides sales statistics to assist outside sale sand general manager to formulate policy in promoting sales.
Coordinates liaison between sales and materials, quality and manufacturing management and other personnel.
Analyzes and controls expenditures of the department to conform to budgetary requirements.
Assists other departments within the organization to prepare or distribute manuals, product brochures and technical publications.
Assists sales in preparing periodic sales report showing sales volume, potential sales and areas of proposed client base expansion.
Assists sales and engineering with new product research, customer requirements and market trends.
Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws.
Required Education and Experience
At least 4 year of customer service experience in commercial aviation, preferably with an FAA 145 repair station.
Able to build and maintain lasting relationships with customers
Excellent interpersonal, written & verbal communication skills
Strong analytical skills, and the ability to summarize data and trends clearly
Experience with Customer Relationship Management (CRM) software
Competency in Microsoft Office, especially Excel.
Our benefits package includes:
Medical, dental, and vision insurance
Life, AD&D, Short-Term and Long-Term Disability, and Accidental Injury insurance
Paid Time Off
Generous 401(k) plan that matches 3.5 percent of the first 6 percent of eligible compensation you contribute.
Phone calls or faxes will not be accepted. No agencies please.
Velocity Aerospace is an Equal Opportunity Employer
Customer Service Manager
ARIZONA DEPARTMENT OF TRANSPORTATION (ADOT)
Driving the future of transportation with a diverse and innovative team
All Arizona state employees operate within the Arizona Management System (AMS), an intentional, results-driven approach for doing the work of state government whereby every employee reflects on performance, reduces waste, and commits to continuous improvement with sustainable progress. Through AMS, every state employee seeks to understand customer needs, identify problems, improve processes, and measure results. State employees are highly engaged, collaborative and embrace a culture of public service.
To learn more about the ADOT team CLICK HERE
CUSTOMER SERVICE MANAGER
Motor Vehicle Division
1452 N. Eliseo Felix Jr. Way, Avondale, AZ 85323
Provides management over multiple MVD Field Offices that provide various services including driver license, title and registration, authorized presence, fraudulent document identification, dealer services, level 1 vehicle inspections, ignition interlock administration, voter, organ donor, and Selective Service registration. Under direction of the Area Administrator, develops the annual offices budgets, and controls office expenditures; develops and administers a Field
Office Continuous Monitoring System (FOCMS); develops a succession plan. Building/office responsibilities include physical security, facility maintenance, janitorial service performance monitoring and contract compliance, and Risk Management and Enforcement incident reporting. Required to drive a state vehicle for travel. Will be required to undergo a background check.
Click here to learn more about MVD!
Essential Duties and Responsibilities include but are not limited to:
Through subordinate supervisors and leads, provide oversight of multiple MVD Field Offices, including responsibility for planning and managing all resources and services, ensuring the quality and integrity of budgets and operational costs
Providing cost effective and efficient operations
Providing high quality public service; and developing a highly-motivated staff, office budget, FOCMS and office succession plan
Develop office training plan and work direction, ensure appropriate staffing and office coverage, interview and select applicants for available positions, document and review performance, administer discipline, approve leave requests, and initiate personnel actions
Handle the more difficult customer service situations elevated by subordinates
Monitor supervisors and leads for succession planning
Lead teams or special projects.
KNOWLEDGE, SKILLS, AND ABILITIES
MVD and ADOT policies and procedures related to Driver Licenses, Title & Registration, Customer Service Operations, and other business areas
ARS, Title 28, transportation laws, AAC
Basic management functions, revenue and expenditures, MVD office budget, Division and Program goals and objectives, personnel management, public relations, customer relations, problem solving, subordinate development, interpersonal relations, motivational principles, processes and practices
Approving or rejecting identity documents from domestic and foreign applicants for DL & ID credentials
Program and other performance metrics, goals/targets, variance reporting
Training, leadership, hiring, disciplinary policies and procedures; and the Continuous Process Improvement
Research and analysis
Oral and written communication
Organization of work space and materials and time management
Interviewing, hiring and training new employees in work processes
Counseling and disciplining employees
Computer operation using Microsoft Office programs and MVD databases
Multitasking and organization to handle and direct simultaneous and sometimes conflicting work priorities and deadlines
Effectively manage a program consisting of multiple work units
Establish standard work processes and procedures and continually evaluate them in order to improve unit performance and satisfy customer needs
Write, review and revise summary reports and transmit information to the appropriate business area
Lead, motivate and inspire a diverse group of people to accomplish unit goals and responsibilities, to create and execute action plans to address office performance gaps
Respond to media contacts as authorized, and respond to contract concerns/disputes in coordination with Procurement management
Understand, analyze, evaluate data and make clearly defined decisions to identify, evaluate, and resolve daily, intermediate and long term operational and customer service questions and issues.
The ideal candidate for this position will have:
Two years of direct supervisory experience.
This position requires possession of a valid Arizona Class D Driver License. Candidates for this position must complete and sign PART 1 and PART 2 of the State of Arizona Application for Employment at the time of interview, which will allow ADOT to obtain the candidate's motor vehicle record (MVR). The most recent 39-month period shown on the MVR will be reviewed in accordance with A.A.C. R2-10-207.12 (H) and (I). The review must show an acceptable driving record prior to any offer of employment being made by ADOT. Employment is contingent upon an acceptable MVR.
The State of Arizona provides an excellent comprehensive benefits package including:
Affordable medical, dental, life, and short-term disability insurance plans
Top-ranked retirement and long-term disability plans
10 paid holidays per year
Vacation time accrued at 4.00 hours bi-weekly for the first 3 years
Sick time accrued at 3.70 hours bi-weekly
Deferred compensation plan
Please visit http://www.azdot.gov/Inside_ADOT/HR/Employment.asp to learn more about benefits given to ADOT employees.
All newly hired employees will be subject to the E-Verify Employment Eligibility Verification Program.
ADOT supports a diverse multi-cultural workforce that reflects the community, promotes equal opportunity at all levels of the Agency, and creates an inclusive work environment that enables all individuals to perform to their fullest potential free from discrimination.
To submit your resume click the "APPLY NOW" button below
Having trouble applying for this position?
Email [email protected] or call (602) 542-4700 for assistance.
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