Customer Service Representative Instructor Job Description Sample
Customer Service Representative
Under the general supervision of the Customer Service Supervisor, and/or the Utility Customer Service Manager, performs responsible office work in assisting the general public. The Customer Service Representative is responsible for a number of customer-oriented tasks in a call center and/or face to face environment. These responsibilities include: responding to customer account open/close requests, customer inquiries, and requests for account information; taking and processing payments for services, negotiating collections arrangements; coordinating service requests; determining the most effective resolution to customer issues, and maintaining customer accounts. Responsible for providing effective customer service for all City of Cocoa customers by utilizing excellent, in-depth knowledge of products, services and programs.
ESSENTIAL JOB FUNCTIONS
Receives and helps general public by answering inquires, processing payments, providing routine information to customers and answering telephone calls.
Performs credit negotiations (payment extensions, arrangements, turn-ons and turn-offs).
Responds to billing inquiries and assists with customers' high bill complaints.
Provides information about programs, products and services for all the municipalities the City of Cocoa bills services for.
Report water emergencies and outages to appropriate departments.
Provides data to customers requesting new services and/or construction.
Seek resolution of customer complaints.
Open, close, or transfer accounts at the request of customer.
Receives and processes payments against accounts.
Prepares appropriate work and job orders related to field work for connections, disconnections, transfers, re-reads, meter repairs/maintenance, etc.
Receives and maintains routine records of cash and non-cash receipts for payment of bills, deposits, new meter installations, temporary meters, bacteriological tests, etc.
Maintains simple bookkeeping records of work transactions by validating payments on a receipting machine, counts monies received and verifies transactions for bank deposit.
Handles all correspondence such as deposits and inquiries sent from Data Processing (on a daily basis).
Checks bad debt accounts with address references in order to locate customers who have left outstanding balances for utility services at last address with the city.
Files receipt books, work orders, reports and miscellaneous paper work.
Explains departmental policy, rules and regulations to the general public via personal contact, telephone inquiry or email/fax and explains rates and types of services offered/billed.
Operates cash register, validating machine, adding machine, telephone, computer, copier, scanner and other office machines which do not require previous training or experience.
Provides back-up coverage for receptionist.
Essential Employees may be required to work during a declared or undeclared emergency.
Performs other related job duties as assigned.
KNOWLEDGE, SKILLS AND ABILITIES
Knowledge, Skills and Abilities:
Knowledge of service records, customer accounting and collection procedures of the department.
Knowledge of modern office procedures, practices and equipment.
Skill in the use of a variety of computer programs, including Microsoft Office, Outlook and various office equipment.
Ability to learn quickly and retain information on a wide variety of subjects.
Ability to exercise good judgment in the making of minor decisions in accordance with rules, policies and procedures and follow simple oral and written instructions.
Ability to establish and maintain cooperative working relationships with city officials, a variety of staff, the general public and representatives of other agencies toward the accomplishment of assigned projects.
Ability to gain the trust and cooperation of others to effectively communicate concepts and ideas.
Ability to interact tactfully and courteously with the public and maintain composure in difficult and/or stressful situations.
Bilingual, Spanish speaking preferred.
EDUCATION AND EXPERIENCE
Education and Experience:
High school diploma or GED certificate with one (1) year of experience encompassing public contact work; or an equivalent combination of education, training and experience
Must possess a valid current Florida driver's license, or be able to acquire one within 45 days of hire.
ESSENTIAL PHYSICAL SKILLS
The work is generally light and may require exerting up to 20 pounds of force occasionally, and up to 10 pounds frequently to move objects. Additionally, the following physical abilities are required:
Lifting: Ability to lift and move objects
Crouching: Bending the body downward and forward by bending leg and spine.
Fingering: Dexterity, primarily with fingers, as in picking, pinching, or typing.
Handling: Picking, holding, or otherwise working with the whole hand.
Hearing: Ability to hear and understand at normal speaking levels with or without correction.
Mental Acuity: Ability to make rational decisions.
Reaching: Extending hand(s) and arm(s) in any direction.
Repetitive Motion: Substantial movements (motions) of the wrist, hands, and/or fingers.
Speaking / Talking: Ability to communicate clearly, accurately and concisely through speech.
Standing: Ability to stand for extended periods of time.
Visual Acuity: Ability to perform activities such as: preparing and analyzing data and figures; transcribing; viewing a computer terminal; and/or extensive reading, operating motor vehicles; including color, depth perception, and field vision.
Work is generally performed in a safe and secure environment that may periodically have unpredicted requirements or demands.
Customer Service Representative I - PT
The Customer Service Representative (CSR) position provides superior service to customers while processing daily transactions, addressing inquiries, and resolving problems in accordance with Peoples Bank policies. Through interacting face to face with customers, the CSR will be responsible for referring sales opportunities uncovered through transactions to platform associates. Associates in this position must handle financial transactions for both consumer and business customers accurately and efficiently, while multi-tasking other daily job responsibilities. Direct contribution to the success of the branch team, including team engagement is required.
Deliver superior customer service by providing customer satisfaction with a friendly and professional demeanor at all times.
Initiate conversations to uncover customer needs, referring customers to platform associates within the branch meeting established referral goals.
Maintain a well-developed working knowledge of the complete line of products and services offered in retail banking.
Operate with a balancing and error record that is in line with bank expectations.
Follow operational standards regarding security, risk management, and compliance.
Ability to perform various job duties such as maintaining vault controls and ATM controls.
Develop and retain the branch's customer base, being responsive and timely with correspondence and problem resolution.
Continuously expand knowledge and develop skills through self-motivation and internal training.
Education, Experience and Job Skills
High School Diploma, GED, or the foreign equivalent
Customer service and cash-handling experience
Ability to coach and develop others
Work well in team environments
Years Of Experience: Less than 1 Year
Level of Education: High School/Equivalent
Please carefully review the company application and fill out all relevant fields. This will allow us to properly review your application. Please note that incomplete applications cannot be processed. Click above to apply.
Customer Service Representative Broadway Plaza
This job is a great fit for someone who is customer obsessed and loves to solve problems.
A day in the life…
Assist customers with a variety of transactions through a seamless and friendly experience
Demonstrate expertise in all technologies used in the store environment
Inspire trust, teamwork and positive team relationships
Defuse customer situations and provide resolution in a timely and effective manner
Ensure the security and privacy of customer information through education, compliance and resolution of issues
Motivate and inspire others to adopt initiatives such as our Nordstrom Rewards program
The hours and schedule for this position will vary by week depending on business needs
You own this if you have…
The ability to effectively build relationships with your customers, peers and leadership
Proficiency in multiple operating systems such as MS Windows, iOS and Android
Clear, effective communication with strong interpersonal skills
The ability to prioritize multiple tasks in a fast paced environment
Accountability, initiative and a high level of ownership
The ability to work a flexible schedule based on department needs
We've got you covered…
Our employees are our most important asset and that's reflected in our benefits. Nordstrom is proud to offer a variety of benefits to support employees and their families, including:
Lifework / EAP resources
A few more important points...
The job posting highlights the most critical responsibilities and requirements of the job. It's not all-inclusive. There may be additional duties, responsibilities and qualifications for this job.
Nordstrom will consider qualified applicants with criminal histories in a manner consistent with all legal requirements.
Applicants with disabilities who require assistance or accommodation should contact the nearest Nordstrom location, which can be identified at www.nordstrom.com.
© 2018 Nordstrom, Inc.
Current Nordstrom employees: To apply, log into Workday, click the Careers button and then click Find Jobs.
Customer Service Representative
This position is responsible for effective handling of requests and inquiries from customers and sales force pertaining to customer orders, claims, stock availability, shipping specifications, and product information to ensure customer satisfaction.
Responsible for the handling of customer orders, returns, requests, suggestions, complaints and credit support processing.
Processes invoices, enters orders and confirms orders via fax, email or phone.
Responsible for ensuring accurate daily shipment processing, product scheduling and shipment Confirmations.
Responsible for investigating and responding to customer requests concerning stock availability, order expediting, pricing, special items, as well as preferred carriers, special packaging and shipping criteria.
Establishes and maintains cordial customer relations through telephone contact.
Interacts with various departments such as Supply Chain Planning, Quality Assurance, Distribution, Marketing, Logistics, etc., to ensure customer requirements are met.
Issues, monitors and researches service level reports (i.e. turn-around time and fill rates).
Maintains pricing agreements for the designated business unit.
Must have good oral and written communication skills
Must be computer literate
Must have strong organizational skills
Must have the ability to handle large volume of inbound calls
Must have the ability to maintain cordial customer relations
High School Diploma required, college degree preferred
Customer Service experience preferred
Shift Hours: 9 am - 5 pm
Leviton is an EEO/AA Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability or protected veteran status.
Melville, NY 11747 US (Primary)
Customer Service Representative
Job Description: Arconic (formally Alcoa) Rancho Cucamonga, CA facility has an immediate opening for a Customer Service Representative in our Inside Sales Department.
Our passionate commitment to Operations provides the successful candidate with an excellent environment in which to work and the leadership commitment and support to deliver results. This position is a key member of the location's Operations team and is highly visible position in the plant and Business Unit. The position provides an excellent platform for potential future growth to the successful candidate.
Arconic Engines, a business unit of Arconic, is a world-class producer of aero engine and industrial gas turbine components, including airfoils, rings, disks and forgings. We excel in vacuum melted superalloys, machining, performance coatings and hot isostatic pressing for high performance parts that enable the next-generation of quieter, more fuel-efficient aero engines and cleaner power generation.
Arconic (NYSE: ARNC) was included on FORTUNE magazine's World's Most Admired list topping the Metals category. The company has been included on the FORTUNE World's Most Admired List since the publication began the annual ranking more than 30 years ago; prior years' rankings are listed as Alcoa Inc.
Under general direction, is responsible for positive customer relationships and customer satisfaction. Primary activities are related to contract review, order processing, customer relations and sales support.
Insures accuracy of orders and on time delivery. Responsible for maintenance of customer order files, relationship with each customer, internal communications between sales, purchasing, planning, engineering, metallurgy, and operations.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
Duties and responsibilities include (but are not limited to and may be changed, contracted or expanded at any time) the following:
Develop and maintain positive customer relations. Must possess excellent communication skills, both via telephone, in written format, and in face-to-face communications. The application of these skills is critical both with the customer, and on an internal level
Research and respond to customer inquiries regarding status of order, will investigate and resolve production status issues, will address shipping and scheduling issues, will proactively communicate with customer regarding changes in product availability or delivery schedules, and will work closely with purchasing, planning, engineering and metallurgy in the initial contract review phase to ensure timely launch of customer orders. Work through OTD and customer scorecards to achieve optimum rating
Processes customer purchase order and reviews quote for accuracy to insure original quote meets purchase order requirements. Responsible for the timely and accurate entry of order, delivery of contract review to engineering and planning, generation of all appropriate documentation, ability to lead effort to launch product on time (critical job element)
Must maintain order book with accuracy and timeliness. Ability to review current orders against expected engine build quantities, understanding of end user applications, ability to interface with customers when order activity doesn't keep pace with end user forecasts, ability to interface with outside sales representatives to resolve discrepancies, basic understanding of drawings, prints, and customer specifications is required
Must possess exceptional computer skills, especially in Excel, Word, and ability to learn ERP systems. A working acquaintance with MRP, purchasing, and fulfillment software is preferred
Pursues open non-conforming submittals for disposition with customer.
Must have understanding and knowledge of company procedures and work instructions. Maintains a safe, organized workstation and follows all company policy, safety and procedures
Ability to maintain export licensing with international customers. Understanding of product both import/export and working with customs brokers
Some travel may be required
This job has no supervisory responsibilities.
6 months to one year related experience and/or training
Strong communication skills at all levels.
Problem Solving Abilities
Customer Service Representative
Working at Pizza Hut® is about making hungry people happy. It's about being independent and having fun, making new friends and earning extra cash.
As a Pizza Hut team member, you can be the smiling face that greets and serves the customers or a cook who make things happen in the kitchen. Working with us will give you the financial rewards and flexibility to suit your lifestyle. You'll learn new things, get recognized for your efforts and learn skills that last a lifetime.
What are we looking for? The good news is that your training will teach you everything you need to know to succeed on the job.
But there are a few skills you should have from the get-go: You're a fun and friendly person who values customers and takes absolute pride in everything you do. Communication skills are key – you're not going to be able to text message customers back and forth.
In other words, you should be comfortable talking to strangers. You've got attitude - the right kind of course - and understand the need to be on time, all the time. With loads of energy, you understand that work is easier – and more fun – with some teamwork. And you're at least 16 years old
Temporary Customer Service Representative
Do you deliver great results as part of a team? Us too.
Temporary Customer Service Representative
801 Adlai Stevenson Drive, Springfield, IL 62703
We are currently looking for a Temporary Customer Service Representative in our Springfield, IL office. As a Customer Service Representative, you will work in a challenging, fast-paced environment with our corporation, financial, law firm and small business customers to provide them with solutions to fulfill their business needs.
As a business to business service provider, you are encouraged and empowered to take initiative to solve problems, build relationships, and collaborate with team members to make a difference to our customers. CSC is an industry leader and the unwavering partner to many of the world's most successful organizations. Our success is built on trust, tenacity, passion, and a commitment to customer service. We work as a team. We always find a way. We are never complacent. If this sounds like you, read on to learn more.
This position is full-time, 6-7 month temporary position with the potential to convert to full-time.
Some of the things you will be doing:
Research and analysis documents
Provide training to customers on our various solutions
Provide excellent customer service to both internal and external clients
Take and fulfill orders
Become a trusted partner for large corporations, law firms and financial institutions
These technical skills, experience, and qualifications will provide a successful foundation for this position
2-3 years of customer service experience
The ability to multitask with a strong attention to detail
The ability to work independently and function as part of a team
Strong time management skills
Problem solving skills
Strong computer skills
Ability to communicate effectively verbally and via email
Why join us?
At CSC®, we're always looking ahead, finding ways to improve and anticipate the future needs of our customers. Curiosity fuels our innovation and productivity drives our results. This proactive mindset has helped us adapt and create solutions that have enabled businesses to run smoother and smarter for more than 115 years.
CSC is committed to attracting, developing, and retaining talented people whose personal values align with ours. We empower our employees to bring the right solutions to market to meet customer demand. That is why we are the premier provider of global solutions for more than 180,000 businesses.
CSC is a great place to work with smart and dedicated people. We have been voted a Top Workplace for 12 consecutive years.
We offer challenging work and career opportunities. Most positions are filled with internal moves and employee referrals.
Employees are eligible for an annual success sharing bonus recognizing individual performance and a profit sharing bonus based on company performance.
CSC offers excellent benefits for you and your family, including 401(k) with employer match, medical/dental/life insurance, spouse and dependent life insurance, paid time off, tuition reimbursement, and more.
CSC is the world's leading provider of business, legal, tax, and digital brand services to companies around the globe. From keeping your business in compliance and streamlining operations, to protecting and promoting your brand online, we use our expertise and personal approach to help your business run smoother. We are the business behind business. We are the trusted partner for 90% of the Fortune 500®, more than half of the Best Global Brands (Interbrand®), nearly 10,000 law firms, and more than 3,000 financial organizations. Headquartered in Wilmington, Delaware, USA since 1899, we have offices throughout the United States, Canada, Europe, and the Asia-Pacific region. We are a global company capable of doing business wherever our clients are—and we accomplish that by employing experts in every business we serve. CSC is an equal opportunity employer.
Disclaimer: The information above describes the general nature and level of work performed by employees in this role. It is not intended to be a description of all duties, responsibilities, and qualifications.
Customer Service Representative
Purpose: Provide coverage for absent branch customer service employees. Process cash and account transactions, maintain proper records, and assist customers with related services. Recognize cross-sell opportunities and refer customers to appropriate products and services.
Essential Duties & Responsibilities:
With or without reasonable accommodation must be able to perform all essential job functions as described below.
Greet customers and determine what services or assistance they require.
Receive, verify and process routine cash, check and deposit account transactions within authorized limits.
Monitor, maintain custody of, and balance drawer cash and coin.
Process customer requests for service related transactions, e.g. foreign currency.
Scan transaction documents into branch capture system.
Complete required reports to document cash or negotiable instruments pursuant to regulatory requirements.
Perform assigned tasks associated with monthly certifications.
Knowledge, Skills and Abilities:
Basic math skills (addition, subtraction, multiplication and division).
Professional and service-oriented demeanor and communication skills.
Ability to identify denominations and count currency.
Proficiency at speaking, reading and writing English.
Aptitude for detail and organization.
Proficiency at using personal computers, including keyboarding.
Proficiency in non-English languages, preferred.
Experience and/or Education:
Prior bank teller experience or cash handling in a retail service environment, preferred.
Professional communication, public speaking and presentation skills, preferred.
Proficiency at navigating Windows-based computer applications, preferred.
Call Center Customer Service Representative
The Customer Service Representative is responsible for processing and handling customer menu orders and concerns via the telephone.
What are we looking for?
The good news is that your training will teach you everything you need to know to succeed on the job. But there are a few skills you should have from the get-go:
You're a friendly person who is comfortable talking on the phone. You'll need to communicate to our customers that their orders and concerns are your number one priority. Helping to solve customers' problems is an essential part of your job.
You're enthusiastic about our products and have a desire to share your enthusiasm with customers. Explaining special offers and making suggestions helps our customers place the orders they want and get the most value from our menu. You understand the importance of order accuracy.
You've got attitude - the right kind of course - and understand the need to be on time, all the time. With loads of energy, you understand that work is easier – and more fun – with some teamwork.
You must be at least 16 years of age.
Respond to customer service requests for restaurant food orders by entering and verifying customer and menu data
Ability to achieve and maintain performance standards
A Customer Maniac who can work independently
Support marketing of products
Able to interact with all levels of management and customers in a professional manner
Assist and mentor new call center representatives
Adhere to company processes and guidelines
Customer Relations and interpersonal skills
Personal Computer skills
Communication (verbal and written) skills
Work both independently and within a team environment
Call center experience preferred
Strong work ethic
Flexibility with schedule
Customer Service Representative
The Customer Service Representative is responsible for managing orders received from field locations to the product center, provides and maintains updated information to customers.
Successful candidates can demonstrate principled leadership with sound business ethics and consistency with principles, values, and behavior. Strong Interpersonal skills including: High collaboration with others; Managing Change; Negotiating; Presentation; Professional communications. Ability to demonstrate principled leadership with sound business ethics and consistency with principles, values, and behavior
Essential Responsibilities and Duties:
Manages orders received from customers (entering, shipping, invoicing)
Maintains the catalog of parts available to purchase
Manage email request from customers (expedites, cancellations, etc.
Tracks and reports to customer delivery dates, any anticipated delays, or issues with their purchase order
Maintains proper due dates in business system (Oracle)
Coordinates with procurement, planning and production on active orders
Coordinates shipping quotes for some of the orders
Maintains and improves the integrity of the data in the Oracle database
Manages customs requirements for the different countries that we ship to
Provides monthly status of open orders and follows up with both customers and production
Maintains monthly KPIs that track center objectives
Create and transfer birth records for assets sold to customers
Active participate in Segment and Center meetings as required
Qualifications and Experience
Bachelor's degree in BA or related field preferred
3-5 years of professional experience in Oil and Gas company
Strong communication skills required
Ability to multitask
Intermediate knowledge of MS-Office (Advanced knowledge in Excel is preferred)
Oracle and/or SAP knowledge will be a plus
Candidates must be able to legally work and reside in the US, without sponsorship
Schlumberger is an equal employment opportunity employer. Qualified applicants are considered without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, status as a protected veteran or other characteristics protected by law.
Schlumberger is a VEVRAA Federal Contractor—priority referral Protected Veterans requested.
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