Customer Service Representative Instructor Job Description Sample
Customer Service Representative - Customer Service Center
Customer Service Representative
- Customer Service Center
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Customer Service Representative
- Customer Service Center
SITEC - Porterville, CA
Porterville (Sitec) - 40 Hours
Responsibilities include handling incoming calls to appropriate departments or individuals. Assisting customers with account inquiries and general bank information/bank products, etc.
Reordering of checks, stop payment requests, assisting customers with Internet banking. Enjoy working with the public via telephone. Must have a minimum of two years bank branch experience.
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Job Overview: The Customer Service Representative is responsible for performing customer relations activities for an assigned territory. This candidate must perform all activities in a timely and accurate professional manner, and must be well organized and able to prioritize multiple projects.
This position requires the ability to translate between the customers and internal departments and systems, while recognizing the requirements and nuances of each. The candidate is expected to provide the following services under limited supervision and acting on their own initiative: Research and respond to customer inquiries via telephone, e-mail, fax, or in person Customer education, proposal generation, contract review, and order processing Assist in solving customer problems until resolved Maintain Customer Management system Obtain signatures and documentation when necessary Routinely provide preliminary product and application information to customers Review, analyze, and interpret requests for pricing and sales orders for both domestic and international products Prepare and process necessary documentation to assure customer orders are accurately processed Provide feedback to management on issues and opportunities to reduce redundancy, improve efficiencies, and improve accuracy internally and externally
Associate’s Degree from a two-year college or technical school, or comparable experience Intermediate computer/technical skills in MS Word, MS Outlook, BPCS, Pivotal, and Big-Machines; basic skills in MS Excel, APS, and Micro-Strategies 5+ years of relevant experience Demonstrated technical aptitude and positive disposition Prior management experience a plus Equal opportunity employer. This company considers candidates regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status. Applicants can learn more about their rights regarding equal opportunity in employment by viewing the federal "EEO is the Law" poster and the “EEO is the Law” poster supplement at http://www.dol.gov/ofccp/regs/compliance/posters/ofccpost.htm
Digital Customer Service Representative II - Customer Connect Call Center
Company Name: Kroger General Office
Position Type: Employee
FLSA Status: Non -exempt
Line of Business: Shared Technology Services
See what life is like at Kroger Technology
Additional Technology Information:
May require evenings and weekends as part of a standard work schedule.
Provide remote customer support for various enterprise programs and promotions, web services, store feedback/escalation and product questions for our external customers. This is accomplished by addressing questions and solving problems submitted by customers via telephone calls, emails, letters, faxes and comment cards. Provide support as a mentor for the customer service representative role. Demonstrate the company's core values of respect, honesty, integrity, diversity, inclusion and safety.
Essential Job Functions:
Answer and respond to customer inquiries, received through the Kroger toll-free number and other points of contact
Protect customer information in accordance with state and federal pharmacy laws, including HIPAA law and corporation standards
Input accurate customer data into the customer relationship management tool while speaking on the phone
Assist with the training and development of customer service center team members
Perform select advanced level functions under the direction of a customer service specialist
Act as a backup to the customer service specialist role as business needs require
Ensure that all tasks are conducted with accuracy and in a Customer 1st manner consistent with corporate policies
Respond to customer reply card correspondence
Resolve and manage difficult customer situations in a professional manner
Maintain and sustain established call center metrics
Serve as a liaison between The Kroger Co. and the customer
Problem-solve with a goal of first contact resolution
Keep managers and supervisors updated on consumer concerns and trends in product complaints
Maintain frequent contact with divisions, Corporate Technology, Procurement and Marketing departments, manufacturing plants, and store personnel
Maintain flexibility to work weekends, evenings, and holidays as part of a standard work schedule
Must be able to perform the essential functions of this position with or without reasonable accommodation
Minimum Position Qualifications/Education:
High school diploma or GED
1 year of technical or customer service center experience
Ability to troubleshoot basic technical issues
Ability to type 35-40 words per minute
Strong customer service background
Intermediate Microsoft Office skills
Ability to guide customers through online shopping experience
Ability to identify trends, accurately communicate, and escalate issues
Strong written and o communication skills with the ability to effectively communicate information to customers and all levels of the organization
Ability to organize and prioritize a variety of tasks/projects
Ability to work independently
Strong attention to detail
Ability to maintain composure during stressful situations
Work in a changing environment
Desired Previous Job Experience:
Call center experience
Education Level: High School Diploma/ GED Required
Required Certifications/Licenses: None
Position Type: Full-Time
States: Indiana; Kentucky; Ohio
Jobs at Kroger: At Kroger, we hire people who have a passion for helping others and who want to build a relationship with our Customers. No matter what stage of your career, you can build your future at Kroger. We look for people who want more, aspire to be more and work hard to achieve their goals. Our focus on keeping the Customer first is what makes us successful. As the largest traditional grocery chain in the U.S. and one of the world's largest retailers, we employee more than 443,000 Associates across 35 states and the District of Columbia. We offer many opportunities not only in our stores, but in Manufacturing, Logistics, Marketing, Finance, Human Resources, and many other fields.
Kroger Family of Companies employs nearly 443,000 associates who serve customers in 2,796 retail food stores under a variety of local banner names in 35 states and the District of Columbia. Kroger and its subsidiaries operate an expanding ClickList offering – a personalized, order online, pick up at the store service – in addition to 2,253 pharmacies, 787 convenience stores, 324 fine jewelry stores, 1,439 supermarket fuel centers and 38 food production plants in the United States. Kroger is recognized as one of America's most generous companies for its support of more than 100 Feeding America food bank partners, breast cancer research and awareness, the military and their families, and more than 145,000 community organizations including schools. Careers with The Kroger Co. and our family of companies offer competitive wages, flexible schedules, benefits and room for advancement.
Posting Notes: OH || Blue Ash || 11310 Cornell Park Drive || 45242 || Kroger General Office || [[mfield2]] || Corporate Call Center; Customer Service; Digital/e-Commerce || Employee || Non-Exempt || Full-Time || None
PBX Operator / Communications Operator / Telephone Operator / Call Center Representative / Receptionist / Customer Service Representative PRN
Medical City McKinney
PBX Operator / Communications Operator / Telephone Operator / Call Center Representative / Receptionist / Customer Service Representative
PBX Operator / Communications Operator / Telephone Operator / Call Center Representative / Receptionist / Customer Service Representative processes calls and pages. The Operator takes an active role in communication for emergency codes, conditions, and drills. The Operator also monitors security alarms.
High school diploma/GED preferred
PBX experience preferred
Minimum of two years of heavy multiline phone experience is required
Real Estate Customer Service And Sales Representative
A Real Estate Customer Service and Sales Representative is a real estate agent who clients depend on to get them through the purchase and sale of a property. Real estate transactions are daunting and complicated so clients need Real Estate Customer Service and Sales Representatives to help them work through how to price their home, get it ready for showings and then find a new home to call their own. In this position, you will advise clients on how to make their home marketable and will provide advice during the home search process to help them find their dream home.
Provide amazing customer service to every customer in your portfolio and communicate with them on a regular basis
Advise clients on ways to make their home stand out in the real estate market and provide resources for details such as home improvements, repairs and staging
Work with other Real Estate Customer Service and Sales Representatives when offers are submitted and represent your clients' needs
Keep track of current home sales and listings
Advertise your Real Estate Customer Service and Sales Representative services to the local market
About Berkshire Hathaway HomeServices Fox & Roach
Berkshire Hathaway HomeServices Fox & Roach, REALTORS, is a part of HomeServices of America, the nation's second largest provider of total home services. The company, which has 4,000 Sales Associates in more than 60 sales offices across the Tri-State area, recently received the Elite Circle Award, ranking number one in Residential Units and number two in Gross Commission Income (GCI) throughout the entire Berkshire Hathaway HomeServices Network.
Thinking of beginning a real estate career? Start with the dominant market leader, Berkshire Hathaway HomeServices Fox & Roach. We'll guide you through the steps needed to get your license. Taught by an instructor who is also a full-time agent, we offer special classes for new licensees that meet weekly at offices throughout the region.
Regulatory Notice. To work as a real estate agent (and be qualified for this position) you must have (or obtain) a real estate license. Like getting a driver's license, state authorized training/testing is required to get certified. Third-party educational institutions provide this fee-based training to the general public.
Customer Service Representative
The Customer Service Representativehandles customer inquiries, complaints, billing questions, and driver cardissues via phone, email and fax. They provide solutions to the customer's fleetneeds by using their knowledge of our products and services.
They proactivelyseek out new business from our current customer base by making proactive callseach month. Customer service reports tothe Customer Service supervisor, and is based in Southern California.
ESSENTIAL DUTIES & RESPONSIBILITIES:
CustomerInquiry Resolution- Responds to inquiries using knowledge of company's productand services via phone, email, or fax.
Daily Average callvolume-40
Adheres to workschedule and break times
Must follow allpolicy's and procedures. Paying strict attention to customer notes andinstructions issued by sales, credit, or management.
Is able to maintain aprofessional and courteous relationship with all departments and customers incontact.
Is able to multitaskthrough multiple computer systems.
Is able to identifyand priorities work based on level of importance.
Communicates withmanagement if any system/customer larger base issues should come up. Has asense of urgency and is able to identify such issues.
Is reliable and agood resource for special project or conversions.
Maintain Customers Card Deck-Cancel/unlock/reissue cards on customer's accounts. Place orders for new cardrequest. Suggest card types based on customers current needs and location.
Accuracy of requestneeds to be at 99.9%
Proactive Calls- Contacts 20 customers on amonthly basis to establish a personal connection and do a review of their carddeck. They also seek to find untapped new customer business by asking customerif we are their only fuel provider.
On Call- The customer service rep is requiredto take On call at minimum once every 3 months. On call will be enforced ifunable to find coverage on a voluntary basis. After hours assistance program isassigned from a Friday to Thursday. 5pm-6am on weekdays including Saturday and
Sundays. They handle calls using a cell phone and Ipad.
Percent of Limit Calls- Calls on a daily listof customers that have reached 70% or more of their card usage and increaseslimits on cards as needed.
Variance Report- Calls on a daily list ofcustomers that have an unusual number of transactions in one day on onespecific card. This can lead to fraud detection internally or duplicate cardfraud.
VoyagerDaily Decline Report- Calls on a daily list of accounts that have had cardslocked due to the driver entering the wrong pin number more then 3 times in arow. This is also used as a tool for potential fraud.
Performsother job-related duties as assigned by direct supervisor
Highschool diploma or equivalent; undergraduate degree preferred
Minimumthree years demonstrated customer service experience, preferably phone based
Able towork various scheduled hours and overtime including evenings, weekends, andholidays as needed
Proficientwith Microsoft Outlook, Excel and ability to learn new computer programsincluding in house systems
Ableto take On call at least once every 3 months and when required
SCFuels is an equal opportunity employer. EOE/AA/M/F/Vets/Disabled
Customer Service Representative - Seasonal (Remote)
Spiraledge is a leading internet retailer and healthy living company. As the parent company of fast growing e‐commerce sites SwimOutlet.com
Customer Service Representative I
Phonak LLC is seeking a Customer Service Associate who will act as a liaison to maintain service excellence and maximum productivity within the department. This allows us to provide the fastest and best quality of customer care in the industry.
This position will be based out of Warrenville Illinois.
Handle customer requests by email and phone
Answer between 60-80 inbound calls on a daily basis
Follow up with customers regarding daily backorders
Work with E-store to release web based orders
Work within multiple databases to place customer orders
Work cross functionally to ensure an effortless customer experience
Act as backup for the Electronic Order Entry team
- High School diploma or equivalent required, some college preferred
General Skills and Attributes:
Minimum one year customer service experience preferred
Ability to use MS Word and Excel
Proficient order entry speed
Ability to converse with customers in a pleasant and professional manner
Strong typing, analytical and computer skills
Customer Service Representative
Apply from inside the Univar IT network
Apply from outside of the Univar IT network
Title: Customer Service Representative
Location: Jacksonville, FL, US, 32254
Company: Univar USA
Requisition ID: 5282
It starts with great chemistry.
Univar is more than a distribution company – we're a leading, global partner dedicated to improving quality of life for our customers through the products, expertise, and relationships that serve the world's most essential industries. Founded in 1924, with global headquarters in Downers Grove, IL, Univar generated $8+ billion in sales in 2016 – securing the #1 market position in North America and the #2 market position in Europe.
Creating great chemistry is not just about the innovative products and services we safely deliver to customers around the world. It also takes people – people like you – and today, our worldwide team of more than 8,000 employees is helping build a company where the best people want to work. If you're looking for an experience where your actions will make a positive difference every day, you've come to the right place.
The Customer Service Representative is responsible for leading and ensuring effective sales order management. They serve as a single point of contact to provide consistent, positive customer experience and are responsible for initial order entry, management of order changes, and coordinating order fulfillment. CSR's are empowered to make decisions on behalf of the company in alignment with Univar's strategy, guiding principles and customer satisfaction. They lead the resolution of service issues that directly impact customer order fulfillment. The CSR assists in earning "Customers for Life" through establishing positive customer relationships while enhancing customer satisfaction and confidence. They suggest additions to sales orders based on customer purchase history, knowledge of vertical markets, and commercial strategy. They gather market intelligence for entry into CRM System.
Specific Duties and Responsibilities:
Receives and processes customer purchase orders
Develops solutions to customer needs/opportunities
Builds and sustains long-term customer partnerships
Displays effective interpersonal & communication skills (internal/external)
Demonstrates knowledge of Univar USA Inc.
Teamwork: collaborates with team members
Understands, generally, about competitors and their services
Resolves problems/nonconformance quickly
Effectively uses the UQIP (Quality) process
Completes all paperwork, reports and administrative tasks in a timely, complete and accurate manner
- Customer–facing issues that directly impact order fulfillment
Communication and active listening skills
Knowledge of Univar USA products, services, and the industries we serve
Keyboarding and basic PC skills – UVX /ERP System Skills
General knowledge of gross margin profitability and marketing strategy
2-5 years with a degree and prior customer service, customer solutions and/or sales experience
Minimum 5+ years prior customer service, customer solutions and/or sales experience without a degree
Univar is an equal opportunity employer. All qualified applicants will receive consideration for employment and will not be discriminated against based on their race, gender, sexual orientation, gender identity, religion, national origin, age, disability, veteran status, or other protected classification.
We offer comprehensive benefits to employees including medical, dental, STD, LTD and life insurance, 401k, generous vacation and sick leave and much more.
Customer Service Representative
The CSR provides exceptional customer service to internal and external customers of Copart. Through a thorough understanding of Copart practices, the CSR offers solutions that aid and facilitate a unique customer service experience. The CSR provides general administrative support while multi-tasking in hectic and stressful situations. In addition, the CSR will be the face of the Company through face to face and vocal interactions with all levels of customers which range from the general public to high level managers of organizations.
Receive and process payments.
Update lot (vehicle) notes in the system.
Answer multi-line telephone in a professional manner.
Face to face customer interaction.
Use company resources to gather information and offer solutions to meet customer needs.
Contact clients to obtain vehicle pick-up information.
File documents according to criteria.
Process mail incoming and outgoing per criteria.
Read and interpret various reports and documents.
Proper completion of sale documents.
Other duties as assigned.
One year of office support experience in a customer service role.
High School diploma.
Excellent customer service skills and attitude.
Excellent written and verbal skills.
Proficient with office equipment.
Basic math skills.
Attention to detail.
Computer proficiency - MS Suite.
Typing speed 45WPM.
Basic 10 Key proficiency.
Ability to multi task in a fast paced environment.
Bilingual skills a plus.
Occasional overtime as needed.
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