Customer Service Representative Supervisor Job Description Sample
Full Time Customer Service Representative Supervisor
Our values define us and our culture inspires us to change lives for the better. Our employees are the heart and soul of our company and every success we experience begins with them.
We hire team members who raise the bar, who are collaborative and inclusive, who build relationships, and who are looking for a long-term career with Fulton. We strive to promote a culture of work-life balance, to unplug and recharge to be your best self, at work and at home.
This is a F/T position that requires travel for training.
Responsible for the sales of products and services at the branch as well as providing excellent customer service. Operates in a decentralized decision making environment and may exercise assigned lending authority to decision consumer loans.
Responsible for all or part of small business loan process from interview to closing. Is proficient in Federal Banking Regulations and bank products. Supervises branch personnel.
Incumbent works closely with a designated manager, however the Customer Service Representative Supervisor is responsible for day to day supervisory responsibilities of Teller and Platform staff members. Provides sales support and training for less experienced team members in conjunction with the Branch Management team in order to maximize sales opportunities. Assists in the coordination of branch direct mail and telemarketing initiatives.
Responsibilities Essential Duties
Responsible for the sales of products and services at the branch by using consultative sales methods to identify and qualify new and existing customers for various products and services, thus consistently achieving individual sales goals. Establishes rapport, defines needs, explains solutions, handles resistance and recommends action.
Opens and completes the appropriate processes on new accounts. Provides the customer with detailed information regarding the accounts and will cross sell other bank products as appropriate.
Provides ongoing support to customers regarding products and services. Provides solutions to difficult situations, errors, or obstacles to achieving customer satisfaction. Builds and maintains relationships with customers by frequent follow up to ensure their satisfaction.
Responsible for supervising other branch personnel as directed. Participates in a branch team environment within which employees perform individually and collectively to achieve branch goals.
Provides input regarding staffing decisions, work schedules, promotions, hiring, and assignments of responsibilities to ensure the right people are available to meet customers' needs. Participates in cross training of staff. Assists in monitoring and managing individuals' performance to standards or goals, providing timely informal, day to day performance feedback to employees.
Responsible for entire consumer loan process and residential mortgage process from interview to close by accepting, analyzing, and passing judgment on loan applications up to individual lending authority. Counsels applicants on bank lending policies and repayment terms.
Calculates and prepares loan applications by determining the loan amount, interest rate, collateral, and cross sell and up sell opportunities. Contacts customer references and credit reporting agencies to gather pertinent credit information. Completes all related documents necessary to complete the loan application process.
High School Diploma or the Equivalent Experience. Specialty: Does not apply at this level of education. (Preferred)
3 or more years Banking or related experience. (Required)
2 or more years Supervision. (Preferred)
This role may perform other job duties as assigned by the manager. Each employee of the Organization, regardless of position, is accountable for reading, understanding and acting on the contents of all Company-assigned and/or job related Compliance Programs, regulations and policies and procedures, as well as ensure that all Compliance Training assignments are completed by established due dates.
This includes but is not limited to, understanding and identifying compliance risks impacting their department(s), ensuring compliance with applicable laws or regulations, and escalating compliance risks to the appropriate level of management. Sponsorship Statement As a condition of employment, individuals must be authorized to work in the United States without sponsorship for a work visa by Fulton Financial Corporation currently or in the future. EEO Statement Fulton Financial Corporation ("Fulton") is an equal opportunity employer and is committed to providing equal employment opportunity for all qualified persons.
Fulton will recruit, hire, train and promote persons in all job titles, and ensure that all other personnel actions are administered, without regard to race, color, religion, creed, sexual orientation, national origin, citizenship, gender, gender identity, age, genetic information, marital status, disability, covered veteran status, or any other legally protected status. NMLS
This position may require incumbent to be registered in the Nationwide Mortgage Licensing System and Registry. Incumbents who are required to register will be notified in writing.
Guest Experience Representative - Customer Service Representative
Ashley Furniture HomeStore, the #1 Mattress and Furniture retailer in North America, has an immediate opening for a Guest Experience Representative. The ideal candidate is responsible for providing exceptional customer service to ensure positive guest experiences.
OUR COMPANY OFFERS GREAT BENEFITS, INCLUDING:
Generous Paid Time Off (PTO)
Opportunity for advancement
Medical, Dental, Vision, & Retirement Benefits
Employee Purchase Discounts of 30% or more
Commissions earned from selling add-on products
KEY JOB RESPONSIBILITIES:
Providing exceptional customer service.
Acknowledging and engaging customers that approach the customer service desk.
Managing customer purchase paperwork.
Entering sales transactions into the computer system with accuracy.
Handling cash, credit card, check, and other financial transactions.
Processing credit applications while maintaining confidentiality of customer records.
Effectively explaining financing plans and other terms of sale to the customer.
Effectively explaining the terms for customer pickup or delivery.
Recalling customer information (pas sales, order status, etc.) from the computer system.
Conducting customer follow-up phone calls.
Working with other employees to attain company goals.
Participating in focus group, safety, and other location meetings.
Interacting with customers and coworkers in an upbeat, friendly manner.
Reporting violations of company policies and the misappropriation of company assets.
Other duties as assigned, essential or otherwise.
High school diploma or equivalent.
Basic cash-handling/accounting skills.
Previous customer service experience in a retail environment is a plus.
Experience with Microsoft Office (Excel, Word, etc.).
Experience using various computer systems and programs.
Strong communication skills.
Must have a friendly, helpful demeanor and professional appearance.
Bilingual skills are a plus.
Ashley Furniture HomeStore is an Equal Opportunity Employer. Ashley Furniture HomeStore does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, national origin, veteran status or any other basis covered by appropriate law.
Healthcare Customer Service Representative (Bilingual-Spanish)
Req ID: 51889
At NTT DATA Services, we know that with the right people on board, anything is possible. The quality, integrity, and commitment of our employees are key factors in our company's growth, market presence and our ability to help our clients stay a step ahead of the competition. By hiring the best people and helping them grow both professionally and personally, we ensure a bright future for NTT DATA Services and for the people who work here.
NTT DATA Services currently seeks a Bilingual Customer Service Representative to join our team in Wayne, PA, USA.
Responsible to provide quality, professional service in all customer interactions
Accurately provide benefit information and claim status to callers
Sending address updates to Accounting Representative by email
Completing Tracer forms to void/reissue checks as requested by providers or insured members. Completed Tracers are given to Customer Service Supervisor for review.
When caller gives verbal appeal of claim, checking with the Customer Service Supervisor to verify claim was processed correctly. If it was not, emailing Claims Examiner to pull claim and review and possible re-processing. Then, following up with caller.
Responsible to maintain a working knowledge of account information
Responsible to identify and escalate customer issues when appropriate to the Customer Service Supervisor
Ensuring that correct information is being given by asking Supervisor or Claims Examiner when necessary.
If information needs to be updated, email the appropriate Claims Examiner, carbon copy Customer Service Supervisor. Take caller's contact information to give call back once updated information is received via email.
If caller insists on speaking with Supervisor, verify that Customer Service Supervisor is available, and escalate the call.
Responsible to attend all training sessions as required for this position
Responsible to attend all Customer Service staff meetings as required
This position is only available to those interested in direct staff employment opportunities with NTT DATA, Inc. or its subsidiaries. Please note, 1099 or corp-2-corp contractors or the equivalent will NOT be considered. We offer a full comprehensive benefits package that starts from your first day of employment.
About NTT DATA Services
NTT DATA Services partners with clients to navigate and simplify the modern complexities of business and technology, delivering the insights, solutions and outcomes that matter most. We deliver tangible business results by combining deep industry expertise with applied innovations in digital, cloud and automation across a comprehensive portfolio of consulting, applications, infrastructure and business process services.
NTT DATA Services, headquartered in Plano, Texas, is a division of NTT DATA Corporation, a top 10 global business and IT services provider with 118,000+ professionals in more than 50 countries, and NTT Group, a partner to 88 percent of the Fortune 100. Visit nttdataservices.com to learn more.
NTT DATA, Inc. (the "Company") is an equal opportunity employer and makes employment decisions on the basis of merit and business needs. The Company will consider all qualified applicants for employment without regard to race, color, religious creed, citizenship, national origin, ancestry, age, sex, sexual orientation, gender identity, genetic information, physical or mental disability, veteran or marital status, or any other class protected by law. To comply with applicable laws ensuring equal employment opportunities to qualified individuals with a disability, the Company will make reasonable accommodations for the known physical or mental limitations of an otherwise qualified individual with a disability who is an applicant or an employee unless undue hardship to the Company would result.
Customer Service Call Center Representative - Incentive Plan Eligible
Get a load of this, here at Medcor, we value your opinion. Crazy, right? You know what else? Our leadership team likes to recognize your contributions and offer you something called compliments. Turns out people feel valued because of it. Now combine that work environment with good pay, a bunch of great benefits, some perks like a strong focus on your health and wellness, and before you know it, you're working with coworkers that are pleasant and caring. It's not rocket science. It's Medcor. We sincerely hope this is the last job application you'll ever have to fill out.
Here's the top five reasons why this job is different than any other you're looking for:
Medcor focuses on every advocate's personal well-being, known as our Better Me Wellness program. How many corporate jobs around here give you that? You get things like:
Access to wellness coaches who support you as you work toward your health and wellness goals
Health insurance discount for participation
Gym reimbursement for full-time employees and their spouse/partner
On-site fitness center with daily fitness classes
There's an on-site garden, volleyball court, bicycles, and more
You get a daily 20 minute wellness break
Free fruit in our on-site cafeteria
Activities to engage employee interaction (BBQ's in the summer, contests, wellness walks), which helps create and maintain a fun and interactive corporate culture. You should enjoy your time at work.
Medcor believes and supports a fun and inviting atmosphere as part of our Better@Medcor program. Advocates complement each other, are happy at work, and there's even time for play. I know, crazy concept, huh? But it works!
Coffee! We have the best coffee machine around. Maybe this should be number 1.
Support and an open-door policy. As part of the Medcor family, we know life happens and it can be crazy at times. We support you and work with you through all the challenging times. We believe in a work/life balance. We want good, healthy advocates who can, in turn, advocate for others and make this place a whole lot better.
Medcor is looking for full-time (40 hours per week) Call Center Representative to assist our Injury Triage Team by answering telephone calls, utilizing technology to determine workplace and location of the caller and routing the calls to the correct queue. Typical shifts will work anywhere from 7:00am to 7:00pm Monday through Friday, 8 hours per day, 40 hours per week. The work would either take place at Medcor's offices in Itasca, IL or McHenry, IL.
Call Center Representatives will process calls from supervisors or injured workers that require company placement and employee verification, followed by transfer to the appropriate queue determined by call specific data.
- This position is eligible for additional compensation of $500 at the 6 month mark*
- This position is also eligible for a POTENTIAL WORK FROM HOME following 15 months of employment (1 year of production)*
A typical day in the life of a Medcor Call Center Representative:
Answer inbound employee and/or supervisor injury report calls in a fast-paced remote call center environment. Engage with supervisors or injured employees.
Follow standard operating procedure and client specific directives in order to correctly enter calls into the appropriate company location and confirm accurate placement utilizing Medcor Injury Triage call processing software. Gather and enter accurate caller/employee information into the call record.
Use professional phone etiquette to deliver excellent customer service to help ensure client satisfaction.
Responsible for personal schedule adherence and accurately reflecting all shift activities using the phone system.
Comply with HIPAA Compliance Policies and other privacy rules to protect the confidentiality of information.
Responsible for timely completion of monthly assignments in MedcorU, such as Compliance Modules, Training Bulletins, and Staff meeting newsletters.
Responsible for other projects and duties as delegated by the Operations Manager or Director.
Have a high school degree or GED
Have excellent customer service skills
Possess excellent verbal/written communication skills
Be able to multitask, be flexible and adaptable
Be proficient in technology, with the ability to listen and enter data into software accurately
Be able to follow a variety of instructions in written, oral, diagram, and other forms
You have electronic medical record, telephone system and/or call center experience
You are comfortable working in a call center environment, with minimal oversight or direct interaction with co-workers
You are fluent in Spanish
While performing the duties of this job, the Associate is regularly required to talk and/or hear. The Associate frequently is required to sit and use hands. Specific vision abilities required by this job include close vision for computer and written work with the ability to adjust focus. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions
Call Center Office Environment
Paid time off, health and dental insurance, 401K with match, education reimbursement and more. Supportive environment. To learn more about Medcor's Culture click here.
Medcor embraces a set of simple, interconnected practices that everyone can tailor to their own life and work. To preserve our pioneering, entrepreneurial spirit, we impart our values through the ongoing Better@Medcor campaign: encouraging our advocates to make a conscious choice to practice our values, to celebrate and recognize each other via our peer recognition program, and to support one another during tough times.
The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions
Medcor is a tobacco free and smoke free workplace!
Customer Service Representative
Responsible for delivering high quality service on all calls answered in the billing queue.
Requires ability to multi-task in a high stress environment. Provides accurate and timely information to supporting CPL departments, clients, and patients. Adheres to departmental policies and procedures to include departmental programs such as call quality monitors and incentive call volume.
Utilizes billing resources and customer service skills to effectively and efficiently handle telephone calls
Follows billing procedures for processing claims, analyzing accounts, and documenting action performed
Ability to accurately complete the necessary paperwork for appropriate action by the Account Receivable department.
Understands and operates computer resources proficiently
Ability to positively meet the needs of cpl patients and clients through professional communication
Utilizes job knowledge, judgment, and problem solving skills to ensure quality
Follows established policies and procedures for billing, documentation, and customer service.
Identifies problems which may adversely affect the billing process or customer service and takes appropriate action, including supervisor notification.
Understands and follows all cpl policies.
Understands and follows all HIPAA guidelines.
Participates in departmental Customer Service Meetings.
Follows Compliance procedures and participates in Compliance training.
Effectively utilizes departmental resources
Demonstrates efficiency by handling calls promptly and determining priority based on the situation.
Utilizes appropriate supplies with minimal waste.
Utilizes slow times constructively.
Utilizes personal and professional skills to promote excellent customer service.
Communicates with cpl staff and its customers to ensure quality.
Maintains and supports a service oriented relationship with customers.
Respects and protects the confidentiality of information relative to patients and clients.
Strives to preserve a positive work environment.
Scope: Promotes quality client/patient relations and creates a supportive climate by serving as a role model for other employees.
Respects and maintains the confidentiality of laboratory and financial information. Practices and adheres to all company policies and regulations.
Minimum – High School diploma or equivalent (GED)
Preferred – Associates degree or Medical Assistant training
Minimum – 1 year of Call Center experience and/or experience in other department(s) as cpl or another laboratory.
Preferred – 1 year or more of Call Center experience and Medical or Billing experience.
Excellent customer service and communication skills.
Analytical and problem-solving skills.
Ability to cope with varied levels of workload and multiple tasks. Ability to adapt to changing work environment. Able to type at least 35 wpm.
Reporting Relationships: Reports to the Customer Service Supervisor, Assistant Supervisor or other designated person.
Physical Demands: Requires sitting for long periods of time in a small cubicle.
Requires manipulation of tools, objects, and equipment using the following physical motions: pushing, pulling, lifting, reaching above shoulder height, grasping with one hand or both, extensive typing, twisting and reaching. Routinely requires coordination of two or more physical operations. Requires ability to hear audible sounds via headset or telephone handset.
Environmental Demands: Works in a temperature controlled environment.
Works in a small, noisy environment. May be required to operate fire and safety equipment or follow other safety procedures in an emergency situation. May be required to work with time constraints and crisis situations.
Scheduled Weekly Hours:
Clinical Pathology Laboratories, Inc.
Sonic Healthcare USA provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
Customer Service Supervisor
As a Customer Service Supervisor, you will interact directly with Sales Support Representatives, members of the Origination teams, Regional Leadership, as well as Farmer Customers.
This role will be directly interacting with the Regional Customer Service Leader on overall leadership of customer service activities within the Region to ensure consistency within the Customer Service teams.
Within Customer Service – we are driving for consistent, repeatable processes that create value for our customer – this is an evolution and will require strong change leadership skills and analytical capabilities to uncover value measures as we consider influences on service such as our changing farmer demographic, e-commerce, technology and continued drive for cost efficiencies.
This individual will be a key leader in the evolution of customer service for our business. On a day to day basis, this individual will be required to provide superior customer service coaching, onboarding and training to the overall Customer Service Team, while directly supervising a sub-set of Sales Support Representatives in direct coordination with the Regional Customer Service Leader.
This role will work closely with the Regional Customer Service Leader and multiple departments to ensure continued alignment with the CS&S functional plans, Regional business plan & Cargill Values and Vision.
60% Leadership, coaching & training:
Provide direction to 10-14 Sales Support Representative, including people selection, training inclusive of My Performance management, cross-regional training, development, technical direction, coaching and retention.
Ensure training is delivered and maintained for the Regional Customer Service team, including customer experience training and specific technical training materials.
Develop, monitor and manage productivity measurements, service levels and customer satisfaction.
Work proactively to create engagement between the Sales Support Representatives, US Service Center teams and Origination teams.
30% Planning, compliance & execution:
Assist Regional Customer Service Leader with daily planning, direction and leadership of the Sales Support Representatives within and across regions aligned with business goals.
In conjunction with the Regional Customer Service Leader, develop & deliver training, support processes and monitoring metrics to enable workload balance sharing between multiple locations or across regions for the customer service teams.
Generate & review reports to ensure accuracy of grain delivery & settlements, product invoicing and returns.
Identify and participate in business process evolution & improvement projects
Working with the other Regions to support cross regional activities and initiatives.
Identify and participate in business process evolution & improvement projects
Provide ongoing support for the business in customer service. Helping to manage the regional work load and being involved in day to day activities to support the team when necessary.
10% Internal Control and Compliance
Supports the internal control environment through monitoring of compliance activities, and working directly with internal and external teams to support audits, financial inquiries and ensuring adherence to Cargill guiding principles and policies.
Relocation will not be provided for this position.Required Qualifications
Bachelor's degree OR 4 years of equivalent experience.
3 years inside sales or customer service experience.
Experience in multiple business applications: MS Office, Word, Excel, PowerPoint & Outlook.
Experience in developing and implementing new processes or recommend changes.
Able and willing to work extended or flexible hours as seasonal workloads require.
Able and willing to travel up to 30%.
Production agriculture and grain merchandising experience.
Grain origination/ag producer services and/or Crop Inputs experience.
SAP and SalesForce.com experience.
High levels of interpersonal communication, written and verbal communication, and documentation skills.
Ability to execute complex and detailed processes and procedures timely, accurately and consistently.
Ability to multi-task, prioritize work flow and complete tasks with a high level of organization, responsibility, and efficiency.
Ability to adapt in a fast-paced, changing environment.
Ability to accept accountability and to work individually and as part of a team.
Team oriented leadership and influencing skills.
Problem solving and resolution skills.
Strong customer service skills with ability to build and maintain lasting relationships.
Able to perform basic calculations and mathematical figures.
Ability to influence peers and effectively provide feedback.
Passion for Individual and Team development.
Customer Service Representative
Basic Function: Ensures highest quality customer service and assists the maintenance team with keeping all common areas by the entrances and exits clean.
Assists customers in making payment to fully automated revenue control equipment
Helps customers with parking services and facilitates the expedient flow of traffic through the facility
Leads programs to improve client and customer satisfaction
Assists in the management of the day-to-day activities of the assigned location.
Monitors parkers in pay-in lanes
Interacts with customers in a friendly and professional manner
Provides assistance to customers that have forgotten where they parked their vehicle.
Performs other necessary functions as assigned.
Conducts garage and facility audits as required by management.
Counts "bank" of revenue (if required) at beginning of shift to ensure starting total is correct.
Makes change (if required) for customers before transactions.
Quotes rates for parking services.
Gives directions to customers to various locations in the city.
Resolves customer complaints independently or with the aid of a supervisor.
Answers telephone in a prompt and courteous manner (if required).
Maintains cleanliness of facility and picks up trash in the surrounding area.
Presents themselves professionally (neat appearance and in uniform) at all times while at work.
Arrives to work on time for scheduled shifts.
Completes any other duties that may be assigned by the supervisor.
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Education Required: High School Diploma or an equivalent combination of experience and education
Experience Required: Experience with automated parking access control hardware and software or a high aptitude for technology.
Availability to Work: Special shift requirements, if any, will vary depending on a location's hiring needs. If applicable, availability to work 2nd shift, 3rd shift and/or week-ends may be required.
License Requirement: The individual will only be required to have and maintain a valid state-issued driver's license, with a current address and acceptable driving record, if the individual is expected to be able to drive a company vehicle or drive on company business.
Ability to add, subtract, multiply and divide in all units of measure, using whole numbers, common fractions and decimals. Ability to make change.
Ability to read, write and interpret the English language. Ability to effectively present information in one-on-one and small group situations to customers, clients, supervisors and other employees of the organization.
Reasoning Ability: Ability to apply common sense understanding to carry out detailed but standard written or oral instructions. Ability to deal with problems involving a few concrete variables in standardized situations.
Adaptability: Adapts to changes in the work environment; Able to deal with change, delays, or unexpected events.
Judgment: Exhibits sound and accurate judgment.
Other Skills and Abilities: Ability to use clock (standard/military time), calculator (optional) or credit card machine to handle transactions. Ability to maintain a pleasant and mannerly demeanor when speaking on the telephone and with the public. Ability to effectively respond to customer problems or complaints. Must be proactive with strong personal drive and proven customer service skills and must be willing to lead by example. Must be willing to work a flexible schedule.
Work Environment: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
The noise level in the work environment is usually moderate to loud.
The exposure level in the work environment to vehicle emissions is moderate to high
The exposure level in the work environment to extreme hot/cold temperatures is moderate to high.
The work environment is subject to all weather conditions including, but not limited to, precipitation and wind.
The exposure level in the work environment to bright sunlight and nighttime working conditions is high.
Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is frequently required to stand, walk, use hands to finger, handle, or feel objects, tools, or controls and reach with hands and arms. Specific vision abilities required by this job include close vision.
SP+ is an equal opportunity employer committed in policy and practice to recruit, hire, train, and promote, in all job classifications, without regard to race, color, religion, sex, age, national origin, citizenship status, marital status, sexual orientation, veteran status, disability or other classes protected by federal or state law. SP+ does not tolerate harassment of or retaliation against any employee or applicant on the basis of these characteristics, or because the individual exercised his or her EEO rights.
Additional InformationHourly Rate: $11.85
Customer Service Representative (Bilingual)
Customer Service Representative
Lewisville, Texas 75067
As a Customer Service Representative ("CSR"), you will use your love for business, people, and the community coupled with your passion for customer service to build relationships. You will serve as a vital contributor to our Store Operations team and demonstrate your motivation by seizing learning and trainings opportunities to help launch your career. We'll be an advocate in your growth by providing you resources to help develop your skillset, turning your passion into a rewarding career.
Essential Duties and Responsibilities
Provide an exceptional customer experience throughout the full cycle of the loan or pawn process by educating consumers and making recommendations based on their financial needs.
Assist in customer account management by accepting payments, monitoring and managing customer appointments.
Work to meet company set performance standards by leveraging business-to-business partnership opportunities, obtaining referrals, participating in and hosting in-store and community events.
Develop customer relationships to build new business, maintain store profitability, and further brand loyalty and recognition.
Conduct vehicle appraisals accurately using the assessment tool.
Enter and maintain customer information in the Point of Sale system with accuracy and integrity.
Uphold compliance with Company policies and procedures, as well as local, state, and federal laws and regulations.
Utilize personal vehicle to complete bank deposits and other Company business throughout the work day.
Work efficiently in a rapidly-changing and fast-paced environment and handle multiple challenging tasks with ease to meet individual and team performance standards.
Utilize strong interpersonal skills to communication and interact with customers and team members at all levels.
Ability to maintain a full-time work schedule with regular in-person attendance, including limited Saturday hours, is required for this position. A full-time work schedule for this position includes, at a minimum, 38-hours per week.
D79, R23, Lewisville-1-TM-15189, 15189, CSR15189-Customer Service Representative
High School Diploma or equivalent required
Excellent verbal and written communication skills
Ability to work phone, Point of Sale, Microsoft Office, and other systems
Valid driver's license, auto insurance, and personal vehicle to use throughout the work day (mileage compensated)
Must be at least 19 years of age
Ability to successfully pass a criminal background check required, including motor vehicle report, and other background checks as required, (certain state and local applicant exemptions may apply)
Physical demands for this position frequently include: the ability to remain in a stationary position, move about freely inside and outside of the store, and the operation of mechanical controls, such as a keyboard
Associate's Degree or higher
Bilingual English/Spanish is a plus and may be required for certain locations
Learn More About Us
The TMX Finance® Family of Companies ("the Company") is one of the largest consumer specialty finance organizations in the United States. With companies that include TitleMax®, TitleBucks®, and InstaLoan®, the Company provides a diversified product offering. These companies are represented nationwide and their growth has created a wealth of career opportunities in both our stores and our corporate offices. If you are looking for a dynamic career with significant earning potential and advancement opportunities, you've come to the right place.
The information contained herein is not intended to be an all-inclusive list of the duties and responsibilities of the job, nor is it intended to be an all-inclusive list of the skills and abilities required to do the job. The Company may, at its discretion, revise the job description at any time, and additional functions and requirements may be assigned by supervisors as deemed appropriate. Requirements, skills and abilities included have been determined to illustrate the minimal standards required to successfully perform the position.
All TMX Finance® Family of Companies Are Equal Opportunity Employers.
Customer Service Representative
Are you motivated by helping others? Do you like to feel rewarded with your work?
The Outpatient Customer Service team is seeking motivated individuals to help make a difference with our patients.
We are starting a Customer Service Class to start on Monday, March 18, 2019.
Answering, forwarding and logging incoming calls in the manner specified by the CBO supervisor.
Sorting, stamping, scanning, linking and forwarding incoming mail according to department protocols.
Comprehending insurance and patient responsibilities in relation to account balances and billing.
Resolving patient, center, and internal account inquiries, both verbal and written. Forwarding the inquiries to the Lead and members of the A/R team or appropriate supervisors as necessary if unable to resolve inquiry.
Documenting the billing system concerning all verbal and written communication relative to the specific patient accounts.
Assisting and supporting other departments and appropriate staff members as needed to successfully resolve patients account inquiries.
Providing feedback to the appropriate CBO staff when informed of changes in payers, plans, contracts, addresses, or other vital account billing information.
Performing other duties and projects as assigned.
Following all HIPAA requirements as defined by Compliance Department.
Working in RT to assist patients on calls and in downtime working reports/projects to assist PARS.
Good interpersonal, oral and written communication skills.
Excellent problem solving skills.
Ability to work independently.
Knowledge of indemnity insurance practices, contracts and managed care preferred.
Proficiency in Windows based office technologies.
High school diploma or GED required.
Minimum one year of computer experience preferred.
Minimum six months to one year of customer service experience preferred.
Meet the CBO team!
Select Medical began operations in 1997 and has grown to be one of the largest operators of specialty hospitals, outpatient rehabilitation centers and occupational health centers in the United States based on the number of facilities. As of September 30, 2017, Select Medical operated 101 long-term acute care hospitals and 22 acute medical rehabilitation hospitals in 28 states and 1,604 outpatient rehabilitation centers in 37 states and the District of Columbia. Select Medical's joint venture subsidiary Concentra operated 312 centers in 38 states. Concentra also provides contract services at employer worksites and Department of Veterans Affairs community-based outpatient center. At September 30, 2017, Select Medical had operations in 46 states and the District of Columbia. Information about Select Medical is available at selectmedical.com
Customer Service Representative Part-Time (Bilingual)
GOAL: The Customer Service Representative will be responsible for the accurate processing of all transactions, while providing courteous, timely and informative service to ensure customers feel completely satisfied.
PRINCIPLE DUTIES/ RESPONSIBILITIES:
1. Answer the phone with a smile and treat all customers with courtesy and respect
2. Ensure workstations are organized and equipped for the start of the business day
3. Process all transactions quickly and efficiently while providing exceptional customer service
4. Interact and work closely with supervisors to perform all functions as directed/required
5. Maintain confidentiality of customer information, branch policies and procedure
6. Comply with The Sigue Branch AML/BSA Compliance Program
7. Travel locally to assist with collections, marketing or banking as required
8. Assist in keeping the store clean and presentable as required
9. Be proactive in identifying fraudulent or forged documentation and/or activity and reporting them to the respective supervisors
10. Perform all other miscellaneous responsibilities and duties as assigned
11. Participate in marketing activities as needed including flyer distribution and banner display
1. Ability to work effectively with diverse populations
2. Ability to identify when specialized skills/resources are needed to address unique activities and work assignments
3. High School Diploma or equivalent
4. 3-6 months related experience
5. Spanish (required)/ English (Basic communication)
6. Must have reliable transportation
7. Ability to work flexible schedules including week-ends
8. Ability to work at various locations depending on company's goals and business decisions
Making better hires starts with building better job descriptions
- Browse 100s of templates across 40+ industries
- Customize your template with your company info & job requirements
- Post it to 20+ job boards in seconds – for FREE!