Customer Services Coordinator Job Description Sample
Customer Services Coordinator
At 3M, we apply science in collaborative ways to improve lives daily. With $30 billion in sales, our 90,000 employees connect with customers all around the world.
3M has a long-standing reputation as a company committed to innovation. We provide the freedom to explore and encourage curiosity and creativity. We gain new insight from diverse thinking, and take risks on new ideas.
Here, you can apply your talent in bold ways that matter.
- Receives and executes customer orders, queries and claims related to ordered units or products received electronically or via phone call,
- Maintains relationships with assigned customers by understanding, anticipating, and identifying their product and service needs,
- Maintains relationships with the sales representatives of assigned commodities,
- Identifies problems to improve customer service and customer satisfaction level,
- Responsible for request recording and chronological registration of events and procedures,
- Works with internal database system and performs general administration tasks.
Experience in SAP environment, OTC/ordering module = big advantage
Secondary with school-leaving examination/University education
Minimum 4 years of professional experience at similar position is necessary
Active knowledge of English language is a must
Fluent knowledge of czech language is necessity
MS Office user
Customer oriented approach,Very good communication skills
Ability to organize priorities and workload
Ability to handle difficult & stressful situations
Flexibility to adapt to new situations, Willingness to learn
Team player, but able to work independently
Learn more about 3M's creative solutions to the world's problems at www.3M.com or on Twitter @3M.
Please note: your application may not be considered if you do not provide your education and work history, either by: 1) uploading a resume, or 2) entering the information into the application fields directly.
Please access the linked document by clicking here, select the country where you are applying for employment, and review. Before submitting your application you will be asked to confirm your agreement with the terms.
Customer Services Coordinator
Bio Clean, a Forterra Company, an industry leader in stormwater solutions with thousands of installations nationwide, is seeking a full-time Customer Coordinator at the Oceanside, CA office.
Forterra is a leading manufacturer of pipe and products in the U.S. and Eastern Canada for a variety of water-related infrastructure applications, including water transmission, distribution and drainage. The company generated pro forma net sales of $1.5 billion in 2017. Forterra employs more than 5,000 people and operates more than 88 facilities, with products available throughout the U.S. and Eastern Canada.
The Customer Services Coordinator is responsible for managing Bio Clean stormwater filter insert/screen projects and serve our customers through all phases of a filter insert/screen project. The Customer Services Coordinator is also responsible for all customer and project related communications and coordination with the Bio Clean internal field services team and the filter insert product production team, as well as distributors of Bio Clean's filter insert product lines.
This position requires project tracking, managing customer service requests and submitting estimates or quotes for project bid requests. In addition, this position works with the engineering team with submittal of shop drawings and product technical details, as needed.
Verbal, electronic and written communication with customers and co-workers
Coordination with outside sales and distributors of Bio Clean products
Review of plans and specifications
Initiating the engineering process
Preparing submittals to customers
Ensuring receipt/accuracy of job sheets and tax certificates
Ensuring correct use of product codes with production prior to scheduling
Entering and tracking product orders from product production through invoice
Communication of order information with production and delivery departments
Maintaining strong relationships with customers
Work to resolve customer complaints
Work closely with the Bio Clean/Forterra credit department
Attend weekly project and production meetings
Work closely within Standard Operating Procedures (SOP) written for this position.
Customer Services Coordinator should possess the following:
Works as an effective and proactive team player; understands the importance of supporting our customers, sales and engineering teams.
Adapts to changes in the work environment, including managing competing demands to deal with frequent change, delays or unexpected events.
Communicates clearly and effectively both orally and in writing to all levels of people inside and outside the organization.
Ability to apply effective time management and self-management skills. Ability to be flexible and productive in an environment with regular interruptions.
Superior organization, prioritization and proactive problem solving skills.
Self-directed and motivated to continually evaluate and improve processes and procedures.
Demonstrated success in balancing multiple priorities and deadlines in a fast-paced, evolving environment.
Strong written and verbal communications skills and ability to present oneself and communicate in a professional, positive, and courteous manner at all times with both customers and all Bio Clean employees.
Proficient computer skills, including Microsoft Office, database systems and related design software.
Demonstrated pattern of positive attitude, strong work ethic and dedication.
Minimum Qualifications Required:
Minimum 2 years' university or college
Experience in construction related field with emphasis on customer service
Excellent project management skills with attention to detail
Understanding of project plans and specifications
Understanding of construction related products. Production experience a plus
Excellent communication skills and phone etiquette
Must be proficient in MS Word, MS Excel, and database software applications
Must be dependable, friendly with a positive attitude
Our employees are critical to the organization's overall success. We are dedicated to investing in the future of our employees to maintain long-term relationships for lasting commitments. We offer an excellent compensation package that includes: competitive pay, vacation, ten paid holidays, 401k plan with 4% contribution, medical, health reimbursement account (HRA) and health saving account (HSA), flex plan, dental, vision, short and long-term disability and life insurance.
Forterra is proud to be an Equal Opportunity Employer, committed to workplace diversity. M/F/D/V - Forterra is a Drug Free Workplace.
Student Services Program Coordinator I / Student Customer Services Representative
Job Responsibilities Benefits Supplemental QuestionsAdditional
Position is responsible for: offering quality service, primarily via phone, to internal and external customers of the Bursar's Office by providing assistance and accurate information regarding account details, payments/payment options and processes, tax information, deadlines, course registration activity, outstanding debt/collection activity and other customer needs as they arise; communicating with other areas of the Bursar's Office and other university departments and campuses, researching and providing receipt information; serving as an information resource for other university offices/departments/campuses as needed; advising and directing customers to appropriate university offices as needed.
Minimum and Additional
Excellent interpersonal skills; excellent verbal and written communication skills; listening skills – ability to ask probing questions, understand concerns, and overcome objections; problem analysis and problem solving; customer service orientation; organizational skills; attention to detail; judgment; adaptability and patience; team work, stress tolerance, resilience; persuasiveness, problem solving; tenacious; high energy level; strong work ethic and self-starter; able to effectively manage multiple priorities and adapt to change within a fast-paced business environment; must possess a professional and friendly attitude and be able to quickly develop a rapport with customers over the phone.
Additional Comments:Apply: Your application must be submitted online at https://uscjobs.sc.edu/. Google Chrome must be used as the preferred internet browser to enter the applicant portal.
QuickLink (Place in Browser): http://uscjobs.sc.edu/postings/27902
Department Name: University of South Carolina Office of Talent Acquisition
Address: Division of Human Resources, Columbia, SC 29208
Agency Specific Application Procedures: To Apply: Your application must be submitted online at https://uscjobs.sc.edu/.Follow the directions and enter Posting Number STA00330PO18 to apply for this position.
Provider Services Coordinator (Credentialing) / 40 Hours / Day/ BWH - Provider Services
The Provider Services Coordinator's primary responsibilities support the credentialing process of Medical Staff and Advanced Practice Providers at BWH and BWFH. In addition, this role assists departmental leadership in coordinating department activities among the group as well as the multiple Committees that relate to credentialing and privileging at BWH. This position will communicate with individuals at all levels of the organization. This position also provides critical interfacing between the operations of the department and all other departments for which services are provided.
PRINCIPAL DUTIES AND RESPONSIBILITIES:
CREDENTIALING AND ENROLLMENT SUPPORT
Respond to hospital verification requests, via phone, fax, email and external mailings. Maintain Provider Services verification website and user access. Validate hospital affiliation for physicians, residents, fellows, and Advanced Practice Providers who are currently and were previously on staff at Brigham and Women's Hospital or BWFH.
Email notifications to BWH/BWFH Physicians and APPs when their MA licenses, DEA certificates, MA controlled substance certificates, ACLS cards, and select hospital privileges are due to expire. Run weekly expirables reports, and distribute those reports to the credentialing administrators. Review the weekly master lists for licensures and certifications to make sure that all of the BWH/BWFH physician/APP licensure remains current at all times. Work with the Credentialing Administrators to insure expirables do not lapse, and renewal documents are received and are entered in a timely fashion. Reference the Mass Board of Registration in Medicine and the DEA office of Diversion Control website and others, as appropriate, to verify current credentials and board certification status of BWH/BWFH Physicians and APPs, then update the information in the MSO database, when necessary.
Assists credentialing administrators with the distributing, processing and tracking of appointment files for advanced practice providers and physician applicants/reapplicants. This includes communicating with staff and providers at all levels of the organization.
Submit CORI requests to hospital security and distribute those results to credentialing administrators once they are received back from the security office. Submit HireRight requests and distribute those results to credentialing administrators once they are received back.
Assists Administrator for the hospital's account with the National Practitioner Databank, run physician and advanced practice professionals NPDB/HIPDB inquiries as requested, coordinate NPDB/HIPDB enrollment of new physicians and APPs, and receive and follow up on reports received from the NPDB related to BWH/BWFH providers during their appointment cycle.
Provide coverage for credentialing administrators, as needed. Coverage may include processing of appointment applications and related tasks.
Assists privileging administrator with projects as needed.
Maintain monthly hospital roster files and format incoming rosters from outside hospitals. Create and distribute the BWH and BWFH monthly provider roster to external facilities.
Scanning and/or filing credentialing documents
Answer main department phone line; assist in answering director and other phone lines, as needed.
Order and distribute office supplies throughout the department of Provider Services.
Schedule meetings, distribute incoming faxes throughout department, book conference rooms, order catering, filing, make photocopies when necessary and coordinate travel arrangements and other departmental purchases (such as webinars) for department. Pay invoices and create purchase orders when required for bill payments. Place work orders for department and follow-up on work orders until completed.
Manage a variety of additional projects throughout the department, as needed. Follow-up on action items involved with projects until successful completion has been reached.
Manage Director and Assistant Director calendars for meetings and appointments as needed. Assist in calendar management for other staff members as needed.
Meet with other members of department to establish meeting agendas.
Act as timekeeper, manage and approve timecards weekly, as needed.
Assess completion of departmental mandatory education Requirements/HealthStream, TB, etc. as needed.
Revise and update department forms for hospital-wide use.
Monitors building access as well as general department phone lines and email boxes
Track collection of payment for credentialing fees including but not limited to the annual appointment fees and additional fees associated with the credentialing process.
Invoice all providers on an annual basis, notify non-responders., and track receipt of payment.
Develop reports for Executive Director related to the collections.
3-5 years experience as an Administrative Assistant or similar role, preferably in a healthcare setting.
Bachelor of Arts or Science Degree preferred. Experience with credentialing and/or enrollment a plus.
SKILLS/ ABILITIES/ COMPETENCIES REQUIRED:
Skilled in Microsoft Word, Excel.
Takes steps to ensure that all requests and projects are completed on schedule.
Identifies problems or issues that need to be addressed and brings to the attention of the appropriate individual for action.
Proposes changes or solutions to issues.
Accepts accountability for the consequences of own decisions and actions.
Personally exhibits high standards for professional conduct.
Treats other employees or departments as customers.
Continuously strives to improve customer satisfaction with services.
Responds quickly and flexibly to internal and external customer needs.
Recognizes critical issues or problems that need to be investigated or understood.
Emergency Medical Services Nurse Coordinator - Emergency Medical Services - Mount Carmel Health - Full Time
OH1MH_68030_001 Mchs Emergency Medical Svcs
Expected Weekly Hours:
At Mount Carmel, we're committed to making a meaningful difference in the lives of our patients and communities. Our colleagues – people like you – share our passion for always going above and beyond to provide the highest standards of care.
Job Description Details:
Our professional nurses are truly the heart and soul of Mount Carmel. It is their resilience, humility and determination that drive positive patient outcomes. To support you, Mount Carmel provides continuous opportunities for personal balance, professional opportunity and clinical growth. Our culture of shared governance and collaboration creates an environment that puts the focus on what's truly important – our patients and the communities we serve.
The Emergency Medical Services Nurse Coordinator, Emergency Medical Services will develop, coordinate, and promote efforts to strengthen relations between Mount Carmel Health System and community Emergency Medical Services (EMS). This is done in an atmosphere that is patient focused optimizing quality of care and patient outcomes. The EMS Outreach Coordinator, functioning in the spirit of teamwork, is accountable for collaborating with Emergency Department (ED) Directors and physicians, Service Line Administrators, and Nurse Managers as it relates to relationships with our EMS providers and their patients.
Promotes and maintains improved relations with Central Ohio EMS agencies through customer satisfaction efforts, provider education, marketing, quality outcomes, and problem resolutions.
Develops and/or assists in conducting educational programs related to EMS interests to include: nurses riding with medics, on-site clinical experience (ED, Cath Lab, OB, ICU, Surgery), web based education, hands on education, case reviews, and other avenues as identified by MCHS and EMS agencies.
Rounds at each Central Ohio EMS agency in MCHS primary market for which you are assigned. Examples of rounding include: riding with individual Medic crews to establish relations and educational needs as well as social needs identified by the community as it relates to pre-hospital care.
Assists in and organizes annual EMS conferences.
Collaborates with ED Directors and MCHS in planning and coordinating activities during EMS week.
Responsibility includes multi-site locations and requires travel to each of the facilities.
Facilitates process / system improvement across departments and/or multiple service areas.
Provides patient feedback to EMS agencies to optimize continuum of care with respect to HIPAA regulations.
Serves as a role model to demonstrate openness to new ways of thinking.
Recommends cost-effective and/or revenue generating strategies.
Tailors implementation approaches to different sites and processes.
Assists managers in identifying solutions to challenging issues as it relates to EMS.
Serves as a resource and communication link to referring facilities.
Participates in activities which promote own professional growth and development.
Implements key EMS projects across all MCHS sites.
Graduate from accredited school of nursing; BSN preferred. State of OH EMT required within 12 months of hire. State of OH Paramedic preferred.
Current license to practice as a Registered Nurse in the State of Ohio. State of OH Paramedic with education and experience in pre-hospital and hospital setting may be considered in lieu of RN.
CE/EMS Instructor required within 6 months of employment.
EMS Instructor preferred.
Minimum of three years paramedic experience. Previous experience in Emergency Department, critical care or mobile ICU. Minimum of one year Emergency Department experience preferred.
BLS healthcare provider; ACLS provider/instructor required; ASLS provider/instructor required. Required instructor courses must be obtained within 12 months of employment.
ITLS instructor preferred; required within 24 months.
PHTLS instructor preferred; required within 24 months.
At Mount Carmel, we invest in your success. You'll work alongside talented colleagues to advance patient-centered care every day. Join us in our mission to transform the lives of those we serve.
Mount Carmel and all its affiliates are proud to be equal opportunity employers. We do not discriminate on the basis of race, gender, religion, sexual orientation or physical ability.
Trinity Health's Commitment to Diversity and Inclusion
Trinity Health employs more than 120,000 colleagues at dozens of hospitals and hundreds of health centers in 21 states. Because we serve diverse populations, our colleagues are trained to recognize the cultural beliefs, values, traditions, language preferences, and health practices of the communities tha
Outpatient Services Coordinator For Richmond Shared Services
Outpatient Services Coordinator – Richmond Shared Service Center – Full Time
Monday – Friday from 8:30am – 5:00pm
Parallon is an affiliate of Hospital Corporation of America (HCA Holdings, Inc.) and is a leading provider of healthcare business and operational services. Parallon supports healthcare providers in the area of revenue cycle (billing, collections, denial management), technology, patient registration, insurance verification and health information management.
As an Outpatient Service Coordinator you will contact patients who have been referred and schedules the diagnostic testing ordered at the facility / imaging center of their choice and completes the pre-registration process.
Collects the necessary clinical data to obtain precert/authorization from the patient's insurance company.
Communicates patient appointment and authorization information back to the Physician office.
Contacts patients via telephone in a timely and professional manner based on referrals received from Physician office(s)
Schedules patients for the services ordered through the Meditech scheduling module
Inform the physician office staff or patient of any testing requirements according to the instructions and queries in the scheduling module
Select the correct patient medical record number consistently
High school diploma or GED required
Prior medical scheduling experience is highly preferred
We offer free parking, training support, competitive salary and excellent benefits to include several insurance package options for Medical, Dental and Vision; Paid Time Off for vacation, sick leave and holidays, Employer-paid Short Term Disability, Company matching 401K and more!
Parallon is an Equal Opportunity Employer (EOE), minority/ female/ veteran/ disabled, offering a great work environment, challenging career opportunities, and competitive compensation.
Customer Service Coordinator (Administrative Support Coordinator
CSU Job Listing Details
E-Mail this listing
Job ID: 6449
Customer Service Coordinator (Administrative Support Coordinator
May 23, 2018
Open until filled
Link to Apply Online:
Campus Employment Homepage:
Customer Service Coordinator
SF State University
San Francisco State is an Equal Opportunity Employer and does not discriminate against persons on the basis of race, religion, color, ancestry, age, disability, genetic information, gender, gender identity, gender expression, marital status, medical condition, National origin, sex, sexual orientation, covered veteran status, or any other protected status. Reasonable accommodations will be provided for qualified applicants with disabilities who self-disclose by contacting the Senior Human Resources Manager.
San Francisco State is a 100% Smoke/Vapor-Free Campus. Smoking or Vaping of any tobacco/plant-based substance is not permitted on any University properties.
The person holding this position may be considered a "mandated reporter" under the California Child Abuse and Neglect Reporting Act and is required to comply with the requirements set forth in CSU Executive Order 1083 as a condition of employment.
This position may be a "designated position" in the California State University's Conflict of Interest Code. The successful candidate accepting this position may be required to file Conflict of Interest forms subject to the regulations of the Fair Political Practices Commission.
The Facilities Services (FS) Division works within the Administration & Finance Cabinet and consists of four main functional areas: Facilities Operations (Campus & Housing), Central Support Services, Grounds and Custodial Operations. FS maintains and manages all facilities, utilities, grounds and property owned, leased or controlled by the University, in support of strategic plans and initiatives, in a manner ensuring that facilities, grounds and operations are appropriately and safely maintained, managed and operated.
This is a one year probationary position.
Sunday through Thursday - 3pm to 12am
Anticipated Hiring Range*
$3,200.00 per month ($38,400.00 annually)
Salary is commensurate with experience.
The Customer Service Coordinator provides a wide variety of services and operational support to the campus community. Responsible for receiving, dispatching, and coordinating routine and emergency service requests from campus wide community, for skilled trades, custodial, grounds and contractors in a multi-campus environment.
This position is required to independently assess the request/problem/emergency and take immediate appropriate action. An extensive working knowledge of the physical plant and utilities infrastructure, operational responsibilities, and expected response and service levels is required in order to make rapid and accurate assessments which involve life safety conditions or the operational readiness of the campus.
The Customer Service Coordinator is responsible for:
Resolving access control issues when discrepancies exist and making the final determination if a key issue is warranted.
Participating in the Service Center's daily workflow to ensure that all daily processes are completed at the close of each business day.
Acting as dispatcher during all operational emergencies.
Interpreting service requests when required as to need, priority, requester, policy and procedures, and making "service based" decisions for handling of requests.
Working a schedule to support the 24/7 operational needs of the department. Work schedule varies to include days, evenings, nights, weekends and holidays 365 days/year.
Processes requests / analyzes problems / emergency response:
Receives and dispatches requests from the university community, internal staff, and contract personnel. Makes independent evaluation/analysis regarding urgency priority, operational responsibility, financial responsibility, and method of resolution.
Initiates appropriate action/response. Thorough knowledge of, and ability to interpret/apply department and university policies and procedures. Makes and documents decisions, where specific procedures do not exist.
Based on this complex and hierarchical assessment, directs resolution responsibility to the appropriate Staff within Facilities Services, HDCS, Parking and Transportation, Capital Planning and Construction, or other appropriate university departments through radio dispatch, work order, e-mail, facsimile, telephone, or written memorandum. Must be able to receive and direct concurrent activities, which may be of an emergency nature.
Coordinate communications for emergency response / disaster recovery/ event coordination:
Acts as central information dispatcher and coordinator during campus-wide events such as commencement, power outages, storms and other emergency conditions. For these situations, incumbent acts as coordinator and control point to verify critical operations such as sub-station switching and powering up/down of central plant and buildings.
Security/ access control:
Responsible for verifying key/card requestor status, proof of identification, and signature verification of the approving individual, and for approving and granting access through key and key card issuance. Has the responsibility to verify the reason for access and is responsjble for granting access to all campus buildings and spaces, as approved by the department/college.
Customer service / interactions / communications:
The Customer Service Coordinator interacts frequently and informally with all members of the university community and contract support staff. In this capacity, provides scheduling information on support services.
As Customer Service Coordinator, makes independent decisions regarding the urgency of support services. Is frequently required to negotiate response dates with the previously listed personnel/offices, and is then responsible to coordinate within the Department to assure that commitments made are met.
Operating systems / reporting requirements:
Uses proprietary software systems, office production software and operating systems to produce both established and ad-hoc reports. Based on operational or managerial need, produces production reports needed to analyze specific issues and problems.
Other duties as assigned.
Entry to this classification requires fundamental written and oral communication skills, including a sound foundation in English grammar, spelling, and punctuation; an ability to understand standard office procedures; an ability to operate standard office equipment; an ability to learn office technology systems; an ability to perform basic mathematical calculations; and typing and keyboard skills.
These entry qualifications would normally be obtained through completion of a high school program or its equivalent and some experience in an office environment.
Thorough knowledge of English grammar, spelling, and punctuation.
Ability to learn, interpret, and apply a wide variety of university and departmental policies using independent judgment.
Thorough knowledge of word processing, e-mail, data entry, spreadsheets, and data management software applications. Working knowledge of Computerized maintenance management system (CMMS).
Ability to interact with all levels of the university community and external contacts in a professional manner.
Minimum of three years of customer service/public contact exposure. Ability to learn and utilize propriety software systems.
Minimum of three years' experience working in a construction building maintenance or facilities operations industry.
Ability to communicate effectively with all levels of organizational hierarchy.
Minimum of three years of customer service/public contact experience
including the ability to learn and utilize proprietary software systems.
Minimum of three years experience working in construction or building maintenance industry.
Working knowledge of computerized maintenance management.
Ability to handle multiple situations under demanding conditions.
Ability to interpret a broad variety of university/departmental policies and procedures, and apply these to operational/service situations often occurring simultaneously. Communicate decisions and direction clearly and effectively.
Knowledge of construction and maintenance terminology, practices and procedures. Ability to translate service requests into skilled trade terminology.
Ability to make analytical database queries and effectively use the resulting data for making informed decisions.
Possess a Valid unrestricted California Driver's License; comply with the Defensive Driver's Training program requirements if a vehicle is used on official business. Position requires the use of state vehicle to attend events and visit off campus locations during work hours.
Some work on weekends and holidays may be required, and the work week will be adjusted accordingly. Moving boxes of paper weighing up to 50 pounds, is required. Working in an open office environment.
This position requires the successful completion of a background check.
Threaded through our Total Compensation package is a commitment to Bridging Life's Transitions. SF State is committed to providing our employees with a comprehensive program that rewards efforts that are appreciated by your colleagues, students and the customers we serve.
We offer a competitive compensation package that includes Medical, Dental, Vision, Pension, 401k, Healthcare Savings Account, Life Insurance, Disability Insurance, Vacation and Sick Leave as well as State Holidays and a dynamic Fee Waiver program, all geared towards the University's commitment to attract, motivate and retain our employees.
Merchant Services Customer Services Support Representative
Join our team. Make a difference - for us and for your future. nPosition Title: Merchant Services Customer Services Support Representative Business Unit:
Treasury Management Reports To: Manager of Merchant Services Position
This position is primarily responsible for performing duties necessary to bring on and retain Merchant Service customers.
The incumbent serves as a liaison between the company and merchants, maintains records, performs customer service functions, assists in the installation of equipment, conducts customer training over the phone and in person, maintains the general ledger, manages and maintains branch cash advance machines and participates in department projects as needed. Primary
Assists in the administration of merchant services by writing and maintaining the department policy and procedure manual, providing services, answering inquiries researching problems and explaining procedures accurately, timely and professionally to maintain the program and to service the needs of the customer.
Determines needs of business customers, calls on new and existing customers to determine services to offer and assists in resolving problems according to strategic objectives, established policy and budget limitations to create and maintain the merchant and electronic business services program and achieve profit objectives Serves as liaison between the corporation and merchant customers. Prepares applications necessary to bring on new merchants including running credit, preparation, submission, monitoring and working with underwriting to get the application approved. Responds to questions from merchant customers, performs follow-up calls to resolve problems and coordinates efforts to maintain good customer relations that contribute to the growth of the department.
Maintains department records by preparing and processing entries, billing updates, invoicing, and adjustments to merchant accounts, prepares monthly and daily reports and manages general ledger to ensure accurate accounting and billing procedures. Assists in the boarding of new customers by coordinating the installation and servicing of merchant terminals to ensure equipment functions properly. Provides training to customers to process transactions, add users and run reports.
Conducts phone and in-person demonstrations of online products and follows up with each new enrolled merchant after the merchant is approved for Merchant Services. For all bank acquisitions, either converts existing cash advance programs or implements a new one and trains new employees on the merchant service referral system. Sets up merchant accounts for seasonal merchants for one time event including the application process, training and coordination of equipment.
Manages the sales portfolio of staff members that are out of the office for an extended period of time. Develops and maintains a personal program for maintaining an adequate level of knowledge in merchant services and other banking matters. Demonstrates personal and interpersonal behavior, attitude, judgment, communication and initiative.
Performs other related duties and projects as assigned. All employees have the responsibility and the accountability to serve as risk managers for their businesses by understanding, reporting, responding to, managing and monitoring the risk they encounter daily as required by F.N.B. Corporation’s risk management program.
F.N.B. Corporation is committed to achieving superior levels of compliance by adhering to regulatory laws and guidelines. Compliance with regulatory laws and company procedures is a required component of all position descriptions.
Minimum Education: High School or GED Minimum Years Experience: 0 Special
Detail-oriented Excellent communication skills, both written and verbal Excellent customer service skills Ability to use general office equipment Ability to use a personal computer and job-related software MS Word
Basic Level MS Excel
Intermediate Level MS PowerPoint
- Basic Level Special Licenses and Certificates: N/A Physical
Member Services - Member Services Coordinator
Title: Member Services Coordinator
Department: Member Services
Reports to: Member Services Manager
Member Services Coordinators are the first point of contact for all acac members and guests. As such, they are responsible for providing exceptional customer service while remaining knowledgeable of ongoing acac programs. Member Service Coordinators set the tone for our valued members and guests by exhibiting a sincerely friendly and professional demeanor at all times and are expected to perform job duties consistent with acac's Employee Engagement Standards.
Essential Functions and Responsibilities (other duties may be assigned):
Greets all members and guests in a friendly and courteous manner routing them expediently to their desired destinations
Checks in every member and guest accurately and quickly
Greets members by name
Manages member and guest enrollment in programs and events
Gathers complete and accurate information from prospects to provide to Membership Team
Answers incoming calls in a clear, friendly, and expedient manner, answering calls within 3 rings
Provides information regarding acac programs and registration and knows when to defer questions to supervisor or Manager on Duty
Consistently reviews and updates knowledge of programs, classes and club operations, acac events, policies, etc.
Maintains an orderly and highly functional work area
Maintains an adequate inventory of supplies
Processes POS transactions accurately and in an efficient manner
Understands and follows opening and closing procedures
Collaborates with acac Team Members in the spirit of outstanding customer service, teamwork, and communication
Performs the Essential Functions and Responsibilities as described (other duties may be assigned)
If unable to work, proactively seeks substitutes for shifts and immediately informs supervisor of the substitution
Wears proper uniform at all times while at work and always presents the acac brand and standard anytime and anywhere the acac uniform is worn
Attends departmental meetings and any other meetings as requested
If not already certified, attends CPR and First Aid training provided by acac and maintains current CPR/FA certification for the duration of employment
Attends New Hire Launch within 30 days of employment
Checks acac email daily
Ensures that time worked does not exceed 40 hours during the pay week (Sunday-Saturday); any overtime worked must be pre-approved by the supervisor
Reads, signs, and abides by the policies included in the Team Member Handbook
Parks in team member designated areas
Club cleanliness is an all-team responsibility; helps whenever necessary in any area of the club to keep club neat and clean
Helps with Service Day
Helps with acac programs, special events, or activities outside department
When supervisor or team members call or email, promptly returns contact
Exhibits a positive attitude at all times and upholds acac's values of teamwork, customer service, and engagement
Must be available to work nights and weekends
High school diploma or GED preferred
Exceptionally member service oriented with excellent customer service skills
Prior customer service experience highly desired
Experience handling money and operating cash registers/POS systems
Able to work evenings, weekends and holidays
Able to work well and effectively as part of a team
Excellent communication skills
Current CPR, First Aid, and AED certifications a plus
Highly dependable and prompt
Able to prioritize and manage multiple tasks in a calm and efficient manner
Willing to and take the initiative to learn about acac programs and events
Knowledgeable about ongoing acac programs and able to answer questions pertaining to programs and/or registration
Must be able to stand, move, walk, and bend for the duration of a shift
- Worker's Compensation
- acac Uniform Top Provided
- CPR/AED Training
Field Services Coordinator
Field Services Coordinator Job ID: 2017-15583
Altice USA is one of the largest broadband communications and video services providers in the United States. We are a subsidiary of Altice NV, a convergent global leader in telecom, content, media, entertainment and advertising founded in 2001 by entrepreneur Patrick Drahi. We are driven by a philosophy to always challenge ourselves. We question everything so that we can find the best way forward for our customers. And in a world where continuous innovation is the only way forward, we are redefining the vision we have for our customers, enterprises, advertisers - and our people.
Under limited supervision, performs work of moderate difficulty in office work supporting the system operation management team. Responsible for supporting the administrative functions of the management team to meet system goals and requirements such as, safety, performance, and specialized administrative paperwork while making experienced decisions in a fast-paced environment.
Provides quality internal and external customer service surrounding the Company values
Ability to stay highly organized and maintain accurate records in an efficient manner; as well as make recommendations for process improvements
Proactively monitor and schedule assignments to meet deadlines, including working with Supervisor or Manger to ensure department objectives are met
Maintains critical logs of activities affecting system statistics and advises/assists management team accordingly
Updates and assists management team on require documentation, missing assignments, and unsatisfactory conditions
Provides direction to other customer care personnel, delegates departmental work, and assists with escalated issues
Processes various documentation such as; technician and office equipment forms, service request forms, security works orders, and payment processing
Communicates with other departments to troubleshoot system problems
Other duties as assigned
Services as a developmental resource and mentor for FSSS I by providing instruction, support, direction, and problem solving
Performs all duties of Retail Sales Agents as necessary
Greets and serves customers with the highest degree of courtesy and professionalism
Determines customer needs in order to sell or upgrade Suddenlink services
Demonstrates services and educates customers about products and equipment
Establishes customer accounts using the applicable billing system
Explains bills and Company policies and procedures concerning prices, billing and service
Processes customer payments accurately and balances daily transactions according to established cash management procedures
Accesses customer databases or other electronic files and/or paper reference material to locate customer records and research account history
Enters pertinent information Accurately to customer accounts including credits, payment and billing information
Maintains accurate inventory of customer-premise equipment
Issues, receives and maintains records of customer-premise equipment
Troubleshoots service-related problems with customers; tests customer-premise equipment
May contact customers regarding Company services
Position considered being light in physical intensity; exerting up to 20 pounds of force occasionally in order to life, carry, push or pull different types of objects
Routinely sitting 50% or more of the time
Must be able to work on a PC or computer terminal up to a full work/shift day
Must be able to speak fluently to communicate information to employees, customers, and prospects
Must be able to operate standard office equipment
Must be able to climb stairs
Must be able to stand and/or sit for long periods of time; must be able to bend, stoop, walk, and sit
Qualifications / Requirements
2-years' experience as a Retail Agent, Dispatcher and/or Field Service Support Specialist or equivalent related experience
Ability to prioritize and organize effectively, detail oriented
High School Diploma or GED
Has the ability to retain detailed or important information and instruction
Demonstrated ability in MS programs, especially Excel, Word to include expert knowledge spreadsheets, formulas, and analyzing trends
Experience with other programs such as PeopleSoft and ICOMs
Has the ability to work independently and with others
Ability to multi-task
Demonstrated ability to maintain a high level of confidentiality
Previous knowledge of system operations preferred
Customer service and/or sales experience preferred
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