Dealer Compliance Representative Job Description Sample
Project Coordinator, Dealer Compliance
Assists the Dealer Compliance and Projects team with implementation of process improvement initiatives including: process design, training, and process control. Collaborate with other corporate departments such as Legal, Asset Management, Vehicle Supply, IT & Fleet Services-Tax and Titles. This developmental role is designed to assist in the extensive research and analysis of state and federal statutes for dealer compliance and Remarketing project initiatives. This role will be instrumental with process implementation and procedural & operational compliance.
Research and provide an overview of state and federal requirements for dealers by state. Summarize and organize findings to report-out to Project Management team including:
Dealer Required Services
Federal Trade Commissions' Used Car Rule: Buyers Guide
Implied Warranty Requirements
Federal Record Keeping Requirements
Sales Reps Licenses
Bill of Sale Verbiage Requirements
New Dealer Set-up and Application Requirements/Signage
Responsible for the formalization of a project plan, complete with milestones, dependencies, tasks, proactive monitoring, and a recovery plan.
Will ensure regular communication with the Project Manager to convey progress, inhibitors or roadblocks to the successful completion of events.
Assists with the project planning and the coordination of all project activities to ensure that tasks assigned are accomplished on schedule.
Continuous collection and prioritization of enhancement ideas from users of various sales channels.
Conduct regularly scheduled work out and collaboration sessions with process owners for development of IT requirements.
Develop and conduct regularly scheduled procedural trainings.
Other assignments and tasks as assigned.
-High School Diploma or equivalent required
Experience working with researching and analyzing data.
Bachelors' degree strongly preferred
Demonstrated versatility, conviction and commitment to outstanding customer service
Excellent project management skills
Strong analytical and influencing skills
Effective presentation skills with the ability to present project information to, and field questions from Sr. Management
Excellent time management, organizational skills and follow-up with the ability to switch gears as required based on changing priorities without losing attention to detail
Excellent written and oral communication skills with the ability to communicate internally and externally at all levels and to all personalities
Strong interpersonal skills enabling associate to be a valuable team player
Advanced research, analytical and problem solving skills
Adept at meeting facilitation and follow-up
Computer skills: Excel, Word, MS Project, PowerPoint, Visio, Access, Outlook
Regular, predictable, full attendance is an essential function of the job
Willingness to travel as necessary, work the required schedule, work at the specific location required, complete Penske employment application, submit to a background investigation (to include past employment, education, and criminal history) and drug screening are required.
The physical and mental demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
The associate will be required to: read; communicate verbally and/or in written form; remember and analyze certain information; and remember and understand certain instructions or guidelines.
While performing the duties of this job, the associate may be required to stand, walk, and sit. The associate is frequently required to use hands to touch, handle, and feel, and to reach with hands and arms. The associate must be able to occasionally lift and/or move up to 25lbs/12kg.
Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception and the ability to adjust focus. Penske is an Equal Opportunity Employer, including individuals with disabilities and protected veterans.
About Penske Truck Leasing Penske Truck Leasing Co., L.P., headquartered in Reading, Pennsylvania, is a partnership of Penske Corporation, Penske Automotive Group, and Mitsui & Co., Ltd. A leading global transportation services provider, Penske operates more than 260,000 vehicles, employs more than 29,000 people, and serves customers from more than 1,000 locations in North America, South America, Europe, Australia, and Asia. Product lines include full-service truck leasing, contract maintenance, commercial and consumer truck rentals, used truck sales, transportation and warehousing management and supply chain management solutions. Visit http://www.GoPenske.com to learn more.
Work Locations: 100 Gundy Drive Reading, PA
Primary Location: United States-Pennsylvania-Reading
Other Corporate Penske (Oracle) Job Name:
Req ID: 1713733
VP Compliance Officer For Swaps Dealer
Responsibilities will include:
- Assist with the development and implementation of the global Swap Dealer Manual currently being drafted and ensure that the Manual is reasonably designed to ensure compliance with the requirements of Title VII of the Dodd-Frank Act (DFA)
- Assist with a gap analysis to identify and update all impacted bank policies globally based on new regulations implementing the DFA
- Provide ongoing support to the designated CCO of each Swap Dealer entity, including:
- Recommend and implement changes to the compliance program and the Swap Dealer Manual and related policies/procedures as needed on an ongoing basis
- Draft and coordinate the dissemination of regular Compliance Alerts/Reminders globally to ensure that the front office and infrastructure groups are aware of new rules/regulations and policies/procedures relating to each Swap Dealer
- Work with surveillance staff on the development of second-level controls/surveillance needed for each Swap Dealer
- Work with Compliance inspection teams and/or Audit staff on the development and ongoing testing/monitoring of the effectiveness of the policies and procedures for each Swap Dealer
- Work with Compliance Advisory staff covering product lines and other relevant areas on annual risk assessments needed for each Swap Dealer
- Work with Compliance Training staff on the development and coordination of initial and ongoing training to employees on requirements impacting the Swap Dealer(s)
- Prepare the Annual CCO Report for each Swap Dealer, and any other required periodic reports that the CCO will be required to make, either to the Swap Dealer's governing body or relevant regulatory authorities
- 5 - 7 years of compliance or regulatory experience, preferably with a federal regulator or self-regulatory organization, or in a trading environment, risk management function, or law firm.
- Bachelor's degree; JD a plus.
- Strong knowledge of Federal and NY State laws, rules and regulations pertaining to banks or bank holding companies participating in capital markets.
- Working understanding of Title VII of the Dodd-Frank Act as pertains to the obligations of Swap Dealers
- Excellent oral and written communication skills.
- Ability to project confidence and professionalism in all dealings with business personnel.
- Ability to make, support and defend difficult and complex regulatory/compliance decisions in a fast-paced trading floor environment.
- Familiarity with trading deal capture systems, a strong plus.
- Securities and/or futures licenses, a plus.
- Experience in an investment banking environment, a plus.
Compliance Officer - ICG Swap Dealer Regulation
Primary Location: United States,New York,New York
Education: Bachelor's Degree
Job Function: Compliance and Control
Shift: Day Job
Employee Status: Regular
Travel Time: No
Job ID: 18003479
Description Citi, the leading global bank, has approximately 200 million customer accounts and does business in more than 160 countries and jurisdictions. Citi provides consumers, corporations, governments and institutions with a broad range of financial products and services, including consumer banking and credit, corporate and investment banking, securities brokerage, transaction services, and wealth management. Our core activities are safeguarding assets, lending money, making payments and accessing the capital markets on behalf of our clients. Citi’s Mission and Value Proposition at http://www.citigroup.com/citi/about/mission-and-value-proposition.html explain what we do and Citi Leadership Standards at http://www.citigroup.com/citi/about/leadership-standards.html explain how we do it. Our mission is to serve as a trusted partner to our clients by responsibly providing financial services that enable growth and economic progress. We strive to earn and maintain our clients’ and the public’s trust by constantly adhering to the highest ethical standards and making a positive impact on the communities we serve. Our Leadership Standards is a common set of skills and expected behaviors that illustrate how our employees should work every day to be successful and strengthens our ability to execute against our strategic priorities. Diversity is a key business imperative and a source of strength at Citi. We serve clients from every walk of life, every background and every origin. Our goal is to have our workforce reflect this same diversity at all levels. Citi has made it a priority to foster a culture where the best people want to work, where individuals are promoted based on merit, where we value and demand respect for others and where opportunities to develop are widely available to all. The Institutional Clients Group is seeking a candidate to join the Markets Regulatory Implementation team in Independent Compliance Risk Management (ICRM). This position will primarily work with the team to provide subject matter expertise and advisory support for CFTC Swap Dealer regulations such as governance and annual compliance report; risk management program; external business conduct; swap execution, clearing and processing; margin requirements; swap data reporting; and recordkeeping, among other things. This position will support the Global Markets and Securities Services businesses as well as the overall Swap Dealer Program. More specifically, the position will:
Provide guidance on CFTC Swap Dealer regulations on a real-time basis to manage compliance risk in a sales and trading environment;
Monitor and identify CFTC and NFA regulatory developments, including enforcement actions, and new laws, regulations, rules, and interpretations or guidance relating to Markets businesses (across asset classes including equities, futures, fixed income, rates, credit, FX, and commodities);
Analyze and scope the impact of new and complex regulatory developments across businesses, including cross-border impact;
Advise ICRM and Business management and personnel on regulatory and compliance issues and provide credible challenge;
Participate in high-impact special project workstreams with a results-driven focus to deliver solutions, including coordinating the implementation of new regulatory requirements;
Prepare responses to regulatory examinations, reviews and inquiries and internal and external investigations, as well as testing and audit;
Draft and implement policies and procedures to set consistent standards across businesses and regions;
Proactively review, design, and enhance processes and/or controls and monitoring;
Perform compliance and control reviews;
Monitor progress of remediation efforts and other corrective action; and,
Partner with other ICRM teams and global functions, including Legal, Middle Office, Risk, Operations and Technology, and Finance to prevent and detect non-compliance issues and promote a culture of compliance.
Bachelor's degree required, J.D. highly preferred.
Regulatory practice work experience, swap dealer compliance role, or equivalent, minimum 4 years; experience at top financial institution, law firm, consulting firm or regulatory agency, a plus.
Strong knowledge and relevant experience with swaps and derivatives regulation under Dodd-Frank Title VII (including CFTC swap dealer regulation) required.
Excellent oral and written communication skills, including the ability to articulate complex regulations and rules.
Self-starter that demonstrates initiative, creativity, and resourcefulness to manage projects and can work independently.
Ability to think critically and strategically.
Ability to work collaboratively, meets deadlines, and performs tasks in a timely manner.
Chief Compliance Officer For A Broker Dealer
Vigilant is seeking a Chief Compliance Officer for a Broker Dealer. The CCO will be responsible for supporting Vigilant’s in the administration of Compliance for Vigilant’s clients. The duties of the CCO will include the following:
-Assist with the implementation, execution, and management of the Compliance Department's activities, specifically monitoring and oversight.
-Conduct compliance testing and reviews, and produce detailed reports ensuring all findings are clearly documented with supporting evidence.
-Ensure that business areas meet and maintain compliance requirements by preparing and reviewing new policies, procedures, and training materials.
-Lead ongoing risk assessments of compliance policies and procedures.
-Review and approve marketing materials ensuring they meet regulatory requirements.
-Assess the adequacy of service providers' compliance policies and procedures, and summarize.
-Track service providers' compliance policies and procedures and summarize.
-Support the preparation of quarterly and annual compliance reports.
-Coordinate annual and periodic regulatory filings.
-Support regulatory and/or internal examinations and respond as necessary to client inquiries.
-Establish and maintain effective relationships with business partners and service providers.
-Performs other duties as required.
-Some travel involved.
Character: Exhibits integrity, professionalism, practical judgment, positive attitude at all times; exhibits perseverance, mental toughness and initiative in the face of problems and challenges; must be able to take direction and accept constructive criticism.
-Bachelor's degree required
-Must have experience in the Investment Management/Financial Services & Broker Dealer ( 3+ years. Please do not apply if you do not have experience in the Financial Services Industry)
- Series 7 & 24
-CPA and/or MBA a plus
-Strong written and oral communication skills, detail oriented
-Working knowledge of Microsoft Office Word, Excel, and PowerPoint
Direct To Dealer Representative - Outside Sales
The Outside Sales Representative is a key member of the Sales Fleet team, responsible for selling Avis Budget Group cars directly to franchised and independent dealers. This seller will have the opportunity to build strong relationships with dealers being the main point of contact to sell cars on-demand in assigned market area. A successful Outside Sales Representative is measured by the vehicles sold online to meet specific sales targets, and also by building an effective relationship with current and new dealers within the territory assigned. The representative will generate sustainable sales growth by the interaction with the network, promoting a solid understanding of our fleet and the advantages offered by Avis Budget Group. The role reports to the Director, Avis Direct Car Sales and works with Supply Chain, Fleet Administration, and Operations to support our sales. Essential Responsibilities
Sells cars slated to automotive dealers by cultivating and maintaining new dealer sales leads and relationships within a specified territory.
Negotiates the organization’s sales pricing within specified guidelines and contract terms with customers.
Conducts relevant administrative work associated with closing sales.
Developing expertise in ABG fleet and the used car market.
Serves as the resident expert about all things related to the car sales market in you assigned territory.
Coordinates activities with and provides updates to management. Required Experience
Bachelor’s Degree in Marketing, Business, or a related discipline preferred
Minimum of 2 years’ experience in Business to Business Sales + 2 years plus experience in automobile sales or auction related business preferred. Required Knowledge, Skills and Abilities
Goal oriented, professional, dependable, and inspired by building a book of business to grow sales.
Excellent communications and interpersonal skills.
Knowledge of outside sales processes.
Strong project management skills.
Must be proficient in Microsoft Office applications with a focus on Excel.
Requires excellent analytical ability, attention to detail, and ability to work independently and in teams.
Ability to solve problems quickly and overcome obstacles. Travel Requirements
Travel within assigned territory required Avis Budget is an EO employer – M/F/Vets/Disabled The information listed in this advertisement describes the general nature and level of this position only. Essential functions and responsibilities may change as business needs require. Your response to this ad may result in your being considered for employment with an affiliated company of Avis Budget Group, the publicly traded parent company of Avis Budget Car Rental, LLC and its subsidiaries. This advertisement does not constitute a promise or guarantee of employment.
Dealer Compliance Administrator
The primary objective of this position is the satisfactory resolution of potential loss situations resulting from dealership non-performance, including demand for reimbursement, repurchase or other restitution; negotiation of settlements within acceptable guidelines; initiation of claims against a dealership bond; and preparation and referral of a case for legal action. Additional duties include following up on demands for repurchase; collection of settlement funds and judgments; and facilitating resolution of the customer issues associated with dealership defaults.
This individual will primarily interact with dealerships and impacted customers, but will also have broad interaction with external entities such as motor vehicle departments, attorneys, and vendors as a service-recipient. This position entails substantial lines of communication with other internal departments, including Legal, Collections, Marketing, and Operations.
The successful candidate is self-directed in work prioritization and demonstrates superior judgment-making ability within the scope of the position’s areas of responsibility. The associate will perform all duties in accordance with Westlake policies and procedures and all state and federal regulations.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
- Receives and assesses new cases involving dealership non-compliance with company standards for customer account quality, including first payment defaults; title defaults; fraud or contractual violations; and other circumstances involving dealerships which warrant financial restitution.
- Prepares and processes demands for repurchase and/or payoff.
- Makes outbound contacts with dealerships regarding resolution of pending repurchase demands.
- Follows for status and action steps on open and pending litigation or bond claim cases.
- Coordinates all resolution efforts with appropriate internal participants, including Marketing, Legal, Accounting, Operations, and Servicing.
- Assigns or releases a funds-hold status on dealerships with outstanding repurchase demands.
- Accurately tracks and documents progress and actions taken during the course of problem resolution for individual cases.
- Promptly communicates potential risk situations to the department Manager.
ESSENTIAL KNOWLEDGE, SKILL & LICENSES:
- Excellent communication and negotiating skills.
- Familiarity with specialty or legal collections requirements and processes.
- Superior data entry skills.
- Detail-oriented with excellent organizational skills.
- Ability to work under time constraints and daily deadlines.
- Versatility in job functionality and quick to assimilate procedural changes.
- Good interpersonal skills and teamwork awareness.
EDUCATION AND/OR EXPERIENCE:
- Minimum of a High School diploma or equivalent.
- Previous work experience in collections or specialized debt servicing required.
- Previous work experience in the automotive finance industry preferred.
MACHINES, OFFICE EQUIPMENT & SOFTWARE:
- Daybreak or other retail consumer servicing systems.
- Web navigation and/or web-based applications.
- Personal computer: Microsoft Word, Excel, and Outlook.
- 10-key calculator and QWERTY keyboard skills.
- Copier, Faxing & other general office supplies.
Westlake Financial Services is a member of the Hankey Group of Companies and has sister companies and subsidiaries such as: Westlake ALPS, Westlake Flooring, Wilshire Consumer Credit and Western Funding.
Hpfs-Copier Dealer Finance Representative
Come join the HP Financial Services Team. This is an incredible opportunity to be on the ground floor of a 50B market calling on Copier Dealers where the finance attach is 80%. The Channel Account Representative is a member of the HP Financial Services (HPFS) Sales team. This person is responsible for driving HPFS engagement with specific HP channel partner. Engagement includes recruiting and developing partner relationships and supporting daily transactions aligned to the Go To Market programs for the partner, their inside sales team community and end-users buying from those resellers. Responsibilities include, daily transactional support with HP Dealers, face to face meetings, joint business planning, program development, dealer training and HPFS funding and service goal attainment. Ability to travel 50%. PRIMARY DUTIES:
Pro-actively prospect, sell, maintain and grow new dealer relationships with specific HP authorized dealers, end-user customers and HP sales teams.
Engagement includes supporting daily transactions aligned to the go to market programs for the dealer, their inside sales team community and end-users buying from those resellers driving incremental HPFS lease funding and service volume.
Contribute to supporting specific HP authorized partner(s) teams, HP sales teams and end customer accounts to meet assigned volume quota.
Work with internal operations teams to ensure customer satisfaction and service standards are achieved.
Utilize consultative sales approach to identify opportunities with specific HP authorized partner(s) and end-user customer accounts. Educate specific HP authorized partners & HP sales teams and end-user customers on the benefits of leasing and the leasing process, TCO and NPV analysis.
Train HP & Channel sales people about the benefits of leasing and participate in joint sales/phone calls with these sales people.
Provide feedback to business development on competitive data, as well as products needed to support the business.
Contribute to leasing penetration into HP's Channel Market; increase HPFS lease customer base.
- Maintain familiarity with the IT & Lease/Finance marketplace, competitors and their products.
Strong sales proficiency as demonstrated by quantitative achievements in the areas of sales and account management + 3+ years’ experience in selling, leasing, and financing products through a Manufacturer/dealer/distributor network
Four year college business degree required; MBA preferred
Working knowledge of financial statements, tax returns, and credit qualifications and proficiency in use of a financial calculator (HP 17B)
Demonstrated capability in the use of Technology
Excellent communication skills
Professional work manner
Ability to thrive in demanding sales environment; travel to sales offices
Travel requirement: approximately 50%
Working knowledge of financial statements, tax returns, and credit qualifications and proficiency in use of a financial Calculator (HP 17B), provide PV analysis and savings demonstration Education and Experience Required:
University or Bachelor's degree preferred
Typically +3 years of financial services selling experience at end-user account or partner level
Solid experience in selling to partners in a complex environment Knowledge and Skills Required:
Solid understanding of the Copier leasing industry, competing vendors, and the channel. Dimensions include competitive positioning.
Solid understanding of HP's organization & operations, including key business rules, and alignment with HP GBU go- to market strategies, partner segmentation, key programs & initiatives, structure.
Solid understanding of many of HP's products, software, and services. Able to communicate the strengths of HP's offerings, and overcome objections
Effectively sells HPFS offerings by building strategic relationships with partner decision makers; and promoting HP programs and offerings Job: Sales Job Level: Intermediate Hewlett Packard Enterprise is EEO F/M/Protected Veteran/ Individual with Disabilities. HPE will comply with all applicable laws related to the use of arrest and conviction records, including the San Francisco Fair Chance Ordinance and similar laws and will consider for employment qualified applicants with criminal histories. Hewlett Packard Enterprise Technology innovation that fosters business transformation. We Are In the Acceleration Business We help customers use technology to slash the time it takes to turn ideas into value. In turn, they transform industries, markets and lives. Some of our customers run traditional IT environments. Most are transitioning to a secure, cloud-enabled, mobile-friendly infrastructure. Many rely on a combination of both. Wherever they are in that journey, we provide the technology and solutions to help them succeed. Standards of business conduct (SBC): The Hewlett Packard Enterprise Standards of Business Conduct (SBC) embody the fundamental principles that govern our ethical and legal obligations to Hewlett Packard Enterprise. They pertain not only to our conduct within the company but also to conduct involving our customers, channel partners, suppliers and competitors. Read more about how we win the right way. Equal Opportunity Employer (EEO): Hewlett Packard Enterprise provides equal employment opportunity to any employee or applicant without regard to sex, gender, color, race, ethnicity, religion, creed, national origin, ancestry, citizenship, age, marital status, sexual orientation, gender identity and expression, physical or mental disability, medical condition, pregnancy, protected veteran status, uniformed service status, familial status, genetic information, political affiliation, or any other characteristic protected by federal, state, or local law. Please click here: Equal Employment Opportunity. If you’d like more information about your EEO right as an applicant under the law, please click here: Equal Employment Opportunity is the Law Equal Employment Opportunity is the Law - Supplement Accessibility Hewlett Packard Enterprise is committed to working with and providing reasonable accommodation to qualified individuals with physical and mental disabilities. If you need assistance in filling out the employment application or require a reasonable accommodation while seeking employment, please e-mail firstname.lastname@example.org. Note: This option is reserved for applicants needing a reasonable accommodation related to a disability.
Dealer Sales Representative
POSITION PURPOSE: Support Original Equipment(OE) Dealer Sales by providing resolutions to inquiries and problems reported by customers, internal departments and sales force, maintains essential files on pertinent sales information, and functioning as the “point person” for Dealer Sales.
DUTIES, TASKS AND RESPONSIBILITIES:
• Perform phone based sales calls to OE Dealers and National Accounts
• Review the OE Dealer database to review order history in order to identify potential opportunities
• Coordinate Dealer inventory needs with our supporting Distributors
• Develop and communicate promotions
• Negotiates special dealer pricing programs based on established guidelines.
• Produces dealer profit/loss statement according to account information and local market conditions.
• Provides assistance to current and potential customers by maintaining an expert knowledge base of OWI products and pricing structure
• Participate in dealer trade shows and conduct training seminars
SKILLS, KNOWLEDGE AND ABILITIES:
• Bachelor’s degree in Business/Marketing (related field) required or equivalent experience
• 3-5 years sales/customer service experience in a fast paced sales driven environment
• Excellent conflict resolution and negotiation skills are required.
• Must be able to prioritize and perform follow-up inquiries.
• PC skills including: Excel, Access and Word.
• Excellent proactive interpersonal, written, verbal communication and team skills.
• Knowledge of ERP systems and sales software(Salesforce.com)
Our founders, Tom Hurvis and Riaz Waraich, started the Old World Trading Company in November of 1973, trading chemicals during the petrochemical shortage. Their ambition, entrepreneurial spirit and American ingenuity fueled the creation and expansion of Old World Industries and the development of the PEAK, BlueDEF and PEAK Commercial & Industrial product families. In 2014, Founding Partner, Riaz Waraich passed away but left an ever lasting impact on Old World Industries. Riaz determination and ambition were instrumental in the growth of Old World Industries from a small operation to the Global Leader that exists today.
Constant research, development, and challenging traditional thinking has continued to fuel an expansive product lineup for 40 years.
Today, Old World Industries proudly provides automotive and heavy duty products to more than 60 countries around the globe.
Old World Industries has built a strong global relationship with its suppliers, customers and consumers based on decades of trust. With distribution in more than 60 countries and ties to all major retail outlets, business partners trust Old World Industries to deliver. And they do with a 99.3 percent on-time delivery rate.
Kitchen And Bath Dealer Representative
We are looking for Kitchen and Bath Dealer Representatives, to help us increase our markets and sales. The successful candidate will be responsible for establishing contact with our existing clients, identifying new opportunities and following up on potential leads. If you have prior experience in any of our territories, we want to hear from you.
Requirements to be considered for the Position
Previous experience in the field and especially in the area is preferred
Friendly, outgoing personality
Ability to effectively communicate with others
Self-motivated and comfortable working with little or no direction
Strong Computer Skills
Responsibility of the Position
You will be required to be on the road for 80% of your time.
There will be overnight travel involved.
Will be required to generate sales reports each week and submit them to the management.
Will need to collaborate with the management team to improve marketing materials and improve market presence of the company.
May have to attend trade shows to accumulate new leads and make productive contact with existing clients.
Benefits provided – Full time employee:
Paid Sick time
Reporting to the designated supervisor, the Inside Sales Representative acts as a tactical partner by building and maintaining customer/client relationships in order to grow the business. The Inside Sales Representative is responsible for establishing and maintaining relationships with assigned customers including individual dealers, dealer groups, institutional accounts and others resulting in sales. Assist the Outside Sales Representatives and General Sales Manager (GSM) in servicing dealer relationships, development of new business, retention of existing business and any other duties and responsibilities required. The Inside Sales Representative will educate clients on new and existing services to meet the overall company goals. Perform all duties assigned by the GSM or designated supervisor. Must know, practice, and ensure that company policies, procedures, and applicable state and federal laws are followed at all times.
Responsibilities and Duties:
Make sure customers receive prompt and courteous service both on the phone and in person. Utilize proper email and text etiquette with every customer and maintain a professional appearance.
Be familiar with procedures for handling all aspects of customer service. Deliver excellent customer service which will impact each auction’s monthly CSI score.
Resolve any customer complaints in a friendly, courteous manner. Advise the designated supervisor or GSM of all serious complaints or incidences.
Contact dealers on a daily basis to solicit and develop new buy and sell business via telephone and internet. Maintain current customers and act as liaison for Outside Sales Representatives, consignment dealers and auction personnel. Complete a minimum number calls as set by your supervisor or manager.
Perform sale day duties as set by designated supervisor. This includes, but not limited to, customer service, IF duties, block representation, and post sale reporting.
Properly use and navigation ADESA’s CRM to log calls, run reports, and view dashboards.
Building strong ADESA.com customer relationships through training, education and awareness to match the customer’s needs to the product offerings. Navigate and educate customers on all aspects of ADESA.com and smart phone applications.
Responsible for impacting and achieving overall sales goals. Practice and promote teamwork at all times. Set a good personal example of attitude and performance.
Communicate with all departments to ensure proper marketing of sale inventory and maximize vehicle exposure for sale.
Monitor all local competition and recommend competitive strategies to supervisor.
Make sure all Department area conditions do not threaten employee or customer safety. Respond to and follow proper procedures on employee and customer accidents, injuries, and loss or damage to any property. Report all incidents immediately. Practice and instruct all employees in proper loss prevention and reaction procedures. Report all incidents properly and immediately.
Educational Requirements and
· High School Diploma/GED required.
· A minimum of one (1) to (3) three years of Inside Sales, account management and/or customer service experience preferred. Enthusiastic and persuasive personality is required. Previous auction experience preferred. Prior experience with sales and sales management tracking databases, such as Salesforce.com, with emphasis on accurate documentation is preferred. Automotive background would be helpful.
· Strong computer ability with basic knowledge in Microsoft Office Suite including Word, Excel and Outlook.
· Ability to work independently and exercise good business judgment and discretion to analyze and address opportunities.
· Strong multitasking skills along with the ability to adapt to changing work environments.
· Demonstrated ability to learn, retain and articulate product related information and provide unscripted responses on appropriate subject matter.
· Highly articulate and persuasive verbal, written communication and listening skills.
· Consultative selling and closing skills or the aptitude to learn these skills.
· Must be qualified to operate a motor vehicle and possess a valid driver’s license.
Please apply online at:http://karauctionservices.com/careers/
KAR is an equal opportunity employer. KAR is a drug-free workplac
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