Delano Job Description Sample
Bilingual Customer Service Representative
Advance America is a respected leader in the consumer financial and loan services industry. Helping people advance in life – with fast access to cash transfers, pre-paid debit cards, loans and tax services – is what we're all about. We are currently seeking bilingual candidates with excellent verbal and written communication skills in English and Spanish for our fast paced center location!We offer:
Uncapped Bonus Potential
401(k) Savings Plan
To learn more about Advance America visit https://www.advanceamerica.jobsThe Customer Service Representative (CSR) position is a performance based, hands-on, customer-focused role that is responsible for completing tasks associated with the center's daily operation. Job responsibilities are expected to be completed in a manner that complies with all federal and state regulations and adheres to company policies, procedures, and practices.
This position is responsible to perform an active role in meeting all performance goals and metrics for the center as defined by management. In order to do so, this position requires attention to detail, excellent customer service skills, and a passion for sales. This position is responsible to develop, assist, and participate in all marketing and collection efforts, both internally and externally.
Customer Service, Sales, & Marketing: Actively assist in meeting the center's performance metrics as defined by management.
Understand, recommend, and sell financial products and services to customers. Build strong relationships with current and prospective customers, in person and over the phone. Manage customer concerns, and actively participate in customer transactions.
Deploy marketing efforts in the community to generate sales and customer growth, and complete marketing tracking sheets as required.Operations, Compliance, & Collections: Assist in managing the P&L to meet all budgeted numbers and in meeting management's expectations related to center performance. Adhere to the Company's policies, procedures, Creed, and to all applicable state and federal regulations.
Maintain accurate cash controls and ensure that security procedures are in line with Company and Loss Prevention (LP) Standards. Enter customer and transaction information accurately into the point of sales system, and create and maintain accurate customer files with all required documentation. Perform and document collection calls, field visits, and any other approved collection activities.
Complete other duties as assigned.Team & Leadership: Work closely with and support others in a positive, team environment to enhance the customer experience.
Equivalent Education Level Required: High School Diploma or equivalent required; some college preferred.Experience Required:
Sales and/or customer service experience required, or equivalent experience. One year of experience in one or more of the following areas preferred: sales, retail, banking, or collections.Knowledge Required:
Strong math skills, including the ability to count cash; professional verbal communication by phone and in person; ability to read, write, evaluate, and apply complex and detailed information; may work alone; ability to interact professionally and exhibit appropriate social skills; ability to negotiate payment terms and effectively communicate loan requirements; ability to understand and ensure compliance with policies, procedures, and laws governing our industry/business and employees; ability to use computer programs required to process customer transactions; ability to maintain composure in stressful situations; ability to follow procedures in the normal course of business and in stressful situations; ability to develop and maintain business relationships.Physical
Standing for long periods of time; sitting occasionally; walking, including extended distances; bending; squatting; kneeling; pushing/pulling; reaching; twisting; frequent lifting of less than 10 lbs., occasional lifting of up to 20 lbs.; driving and having access during the workday to an insured and reliable transportation in order to complete tasks including, but not limited to, banking, marketing, and providing staffing coverage within the division; exposure to outdoors limited to elements that the ordinary person would be exposed to at that time; typing; data entry; grasping; transferring items between hands and/or to another person or receptacle; housekeeping/cleaning (vacuuming, dusting, cleaning windows, bathroom, etc., including exposure to cleaning chemicals); use of office equipment to include computers; able to be physically present Monday through Saturday from 8am – 8pm; ability to travel to, be physically present at, and complete the physical requirements of the position at any center within the division (distance varies by division)Travel: Must have a valid driver's license and access to insured, reliable transportation. Ability to travel within division for marketing, collections, staffing, special events, and banking responsibilities.Attire: Professional business attire or Advance America logo apparel required.
Salary: Starting at $13.00/HR + uncapped bonus potential Other:
Must be 18 (except in AL where the age requirement is 19), eligible to work in the USA, and able to successfully complete all post offer screens, including a criminal background check, MVR, credit check if required by state law, reference check, and drug test. Regular and punctual attendance is required. Schedules may be changed as needed to accommodate business needs.
Overtime may be required. Must meet all applicable state and local regulatory requirements. In some states, you may be required to become a notary upon request (at the Company's expense).
Store Number: 613
Drive your Future!
Pilot Flying J is seeking an efficient and flexible Restaurant General Manager who will handle our high-volume, quick service restaurants. You will be accountable for the financial and operational performance of the restaurant.
The Restaurant General Manager will also be:
Ensuring excellent hospitality and customer service
Creating a positive work environment for team members
Implementing Human Resource decisions
As a Restaurant General Manager, you will build, coach, manage and develop teams from a staffing, interviewing, hiring and training standpoint. You will also ensure that the restaurant is in compliance with all local, state and federal regulations.
Additional responsibilities for the Restaurant General Manager include:
Ensuring customer satisfaction
Compiling work schedules
Performing P&L analysis
What Are We Looking For?
As a Restaurant General Manager, you must have excellent team leadership and customer service skills. You must also exemplify integrity and accountability at the managerial level.
Additional requirements of the Restaurant General Manager include:
Minimum 2-3 years of management experience in the retail, restaurant, grocery or other service industry with responsibility for financial results
Previous management proficiency in high volume retail with P&L accountability
Ability to work a flexible schedule of nights, days, weekends and holidays
Nation-wide Medical Plan/Dental/Vision
Flexible Spending Accounts
Please click on the link below to apply for this position. A new window will open and direct you to apply at our corporate careers page. We look forward to hearing from you!
Senior Psychiatrist (Supervisor) Correctional And Rehabilitative Services
Department Name: California Correctional Health Care ServicesRegion:
Central CaliforniaTime Base/FT/PT: Full TimeClosing Date/FFD: Until Filled
Senior Psychiatrist (Supervisor), Correctional and Rehabilitative Services (Safety)
$279,936- $333,492 Annual Range (Board Certified)
$274,044 - $325,680 Annual Range (Non Board Certified)
A Senior Psychiatrist (Supervisor), Correctional and Rehabilitative Services (Safety), under general direction, in a State correctional facility or outpatient clinic in the California Department of Corrections and Rehabilitation or where Department of Mental Health is used as a contractor to provide diagnostic and treatment services, to supervise physicians and other health care providers giving psychiatric care to mentally ill patients; give psychiatric services to such patients; to maintain order and supervise the conduct of inmates or youthful offenders; to protect and maintain the safety of persons and property; and does other related work.
Please review the appropriate bulletin/assessment on the Bulletin Page for the Minimum Qualifications and, if qualified, complete the Assessment according to the instructions.
Apply for this position by clicking Apply Now at the top or bottom of this job posting. Contact Joraver Singh at 559.221.3261 for your questions regarding the application process, and/or status of your application. EOE.
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Funeral Services Assistant
Overview & Responsibilities
SCI is certified as a Great Place to Work® by the Great Place to Work Institute. In a recent survey, our associates said that their work has special meaning and is not "just a job". We currently have a part time opening for a Funeral Services Assistant at Delano Mortuary in Delano, CA. This is the opportunity to be part of the Dignity Memorial® provider network and grow your career in the funeral, cremation and cemetery services business. For us, there is no greater responsibility than celebrating each life like no other and making a difference in the lives of people we serve.
This position interacts directly with client families during their time of need and is responsible for creating and maintaining a premier level of client family satisfaction. The Funeral Attendant will set-up and assist with viewings, funeral services, memorial services, etc.
Performs a variety of tasks during funerals and visitations to assist funeral directors and ensures that services run smoothly as planned
Directs calls to appropriate team members
Greets and receives client families and/or other persons entering the office for information and assistance
Maintains a friendly attitude while offering assistance and guidance to all persons entering the location
Assists passengers in and out of limousine with special emphasis and patience given to the handicapped and elderly
Assists the Funeral Director in the movement of the casketed deceased and other related paraphernalia in and out of the visitation area, funeral home chapel, church or other place of service
Drives the hearse, family limousine or other vehicle in the funeral cortege and/or other funeral related activities
Requirements & Qualifications
Applicants must have a flexible schedule, professional appearance, good attitude, and be a team player. The candidate must share in the idea of growing market and maintaining a premier level of customer satisfaction.
Good written and verbal communication skills
Attention to detail
Self-starter and team player
Compassionate towards others
Ability to lift 75lbs+
Who we are. What we do.
We're more than North America's largest provider of funeral, cremation and cemetery services. We are mothers, fathers, sisters, brothers, sons and daughters who are devoted to the communities where we live and work. We are more than 20,000 dedicated individuals who provide caring assistance to families in need, honor veterans and public servants and deliver lifesaving programs to help keep children and seniors safe.
We operate under the umbrella of the Dignity Memorial network of 1,800 funeral homes and cemeteries. Dignity Memorial providers care for more than 300,000 families each year and understand the importance of thoughtful, personalized arrangements. We believe creating meaningful ways to pay tribute to a loved one begins with compassion and is shaped by the understanding that each life is truly unique. For us, there is no greater responsibility than honoring and preserving the story of one's life.
SCI offers advanced on-line training resources, career advancement opportunities in the largest organization in the industry, attractive benefits, and a wonderful community to serve with plenty of culture and personality. For additional information regarding our company, please visit our corporate site at www.sci-corp.com.
As used herein, "SCI" refers to Service Corporation International and its affiliated companies.
Equal Opportunity Employer, M/F/D/V
Customer Service/Sales associates provide fast, friendly service by actively seeking out customers to assess their needs and provide assistance. These associates learn about products using our tools, and provide information to customers in order to sell an entire project.
Associates in this position will learn how to greet, qualify, recommend and close every customer in their department, and know how to handle basics in adjacent departments. Customer Service/Sales associates maintain the in-stock condition of assigned areas, and ensure it is clean, shop-able, and safe. Each associate has the responsibility of providing a safe working and shopping environment by following all safety policies & standards, completing specified safety training, immediately correcting hazards & unsafe conditions or reporting conditions to the Manager on Duty, and working safely as not to endanger themselves, co-workers, vendors, or customers.
These associates work in cooperation with their Department Supervisor and other associates in their department as well as other departments. Specific store departments may include Building Materials, Décor, Electrical, Flooring, Garden, Hardware, Kitchen & Bath, Lumber, Millwork, Paint, Plumbing and Tool Rental. The Customer Service/Sales position types may include Department Sales, Lead Generator, Pro Account Sales, Sales Specialist, Special Services, and Customer Order Specialist.
Recreation Therapist, CF
Department Name: California Correctional Health Care ServicesRegion:
Central CaliforniaTime Base/FT/PT: Full TimeClosing Date/FFD: Until Filled Recreation Therapist, CF
$77,088 - $90,732 Annual Range
Under general direction, in a State correctional facility a Recreation Therapist leads, instructs, and encourages inmate patients in a program of individual and group activities of a physical, social, and cultural nature; with the therapeutic team, plans treatment goals for specific patients; assists in coordinating recreation therapy with other therapeutic programs; observes patients reactions and progress and records clinical notes to be included in medical files and prepares reports.
Per Business and Professions Code Section 17505.2 (a)(1) and (a)(2):
(a) It is unlawful for a person to represent himself or herself as a recreation therapist, to represent the services he or she performs as recreation therapy, or to use terms set forth in subdivision (c) in connection with his or her services, name, or place of business, unless he or she meets all of the following requirements:
(1) Graduation from an accredited college or university with a minimum of a baccalaureate degree in recreation therapy or in recreation and leisure studies with a specialization in recreation therapy. Alternatively, a person who does not have one of the preceding degrees may qualify if he or she has a baccalaureate degree in a specialization acceptable for certification or eligible for certification by any accrediting body specified in paragraph (2).
(2) Current certification or eligibility for certification as a recreation therapist by the California Board of Recreation and Park Certification or by the National Council for Therapeutic Recreation Certification, Inc.
Please review the appropriate bulletin/assessment on the Bulletin Page for the Minimum Qualifications on the Bulletin and, if qualified, complete the Assessment according the instructions.
Apply for this position by clicking Apply Now at the top or bottom of this job posting. The Human Resources Contact is available to answer questions regarding the position or application process - Sheila Costello at 559.221.3248. EOE.
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Associates in Store Support positions are responsible for a variety of non-sales functions. This may include ensuring an outstanding customer order fulfillment experience, assisting customers in the lot or providing administrative services.
Direct customer or vendor interaction is sometimes required for these positions. Whether directing customers to store departments or merchandise, answering customer questions on product order status, handling cash management or program compliance, these positions play a critical role in ensuring the highest level of customer satisfaction. Individuals in these positions must work cooperatively with other Associates, vendors, carriers, and productively with little/some supervision, be detail-oriented, and have proven time management skills.
They must demonstrate a high level of integrity at all times, respond to operational concerns of all associates and remain focused on store specific business objectives while supporting key operational responsibilities. Specific positions may include: Office Associate, Order Fulfillment Associate, Lot Associate, Customer Service Representative, Door Monitor Associate and Associate Coordinator.
Asset Protection Specialist
The Asset Protection Specialist is primarily responsible for preventing financial loss caused by theft and fraud and supporting safety and environmental program compliance in their assigned store/multiple stores. They utilize tools to minimize loss to the Company, including but not limited to identifying incidents of theft and fraud, reviewing CCTV and exception reports, monitoring the store's physical security, auditing the Electronic Article Surveillance and driving a shrink elimination culture in the store.
Other responsibilities include: preparing accurate and detailed case reports documenting your apprehensions and recoveries, preserving evidence, interacting with law enforcement and testifying in criminal and civil court actions. The Asset Protection Specialist must report any hazardous or unsafe condition to the Manager on Duty and carry out job responsibilities in a manner that minimizes the risk of injury to themselves, other associates, vendors, customers, and the Company. They must demonstrate integrity at all times, respond to asset protection and operational concerns of all associates and remain focused on store specific business objectives while supporting key asset protection and operational responsibilities.
Cashiers play a critical customer service role by providing customers with fast, friendly, accurate and safe service. They process Checkout and/or Return transactions, as well as monitor and maintain the Self-Checkout area.
They proactively seek product/project knowledge to provide customers with information and identify selling opportunities. They follow all policies and procedures to ensure that shrink is minimized. A Head Cashier will position Cashiers and support them by expediting price checks, approving Point of Sale transactions and markdowns for mainline registers, Self-Checkout, Returns, Pro Desk, Special Services, and Tool Rental.
They provide first level escalation for customer issues and assist in the supervision, coaching and training of other Front End Associates by participating in the training of new Cashiers and utilizing all available tools to coach and develop other Cashiers. The preferred qualification for a Head Cashier is 1+ years of Cashier experience.
Sales Floor Associate
Summary of Position
Responsible for assisting with the complete operations of assigned store, in conjunction with assigned tasks and duties.
Assist in the merchandising of the store.
Fully cross-trained to assist with cash register operations, customer service and stock replenishment.
Principal Duties and Responsibilities
Handle all sales transactions while operating assigned cash register.
Maintains security of all cash.
Protects all company assets.
Maintains a high level of good customer service.
Maintains a pleasant, friendly, cooperative attitude with customers, co-workers and supervisors.
Assist with unloading trucks.
Works in a safe manner.
Adheres to and upholds policies and procedures.
General math skills to allow for cash accounting.
Strong verbal communication skills to allow for proper interaction with customers.
High level of integrity and honesty; will be responsible for handling cash.
This job specification should not construed to imply that these requirements are the exclusive standards of the position. This is not to be considered a complete list of job duties, which appear in the job description for this position, and which may be amended from time to time at the discretion of Dollar Tree. Incumbents will follow any other instructions and perform any other related duties as may be required by their supervisor. Dollar Tree is an equal opportunity employer.
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