Desk Officer Job Description Sample
JOC Desk Officer
Individual should have experience with domestic operations of the National Guard or US Military and have worked in an operations center supporting the National Guard, Department of Defense, State or Federal Emergency Management Agency, or other government or private operations center. Individual is required to report critical and routine information, and to convey changes to the domestic environment.
The individual should understand the operational concept, policies, procedures and information requirement of the Joint Operations Center (JOC) of the fifty-four Joint Force Headquarters-State (JFHQ-State), Chief, National Guard Bureau, and the National Guard Coordination Center (NGCC). The individual provides and incorporates reports and assessments on state Defenses Support of Civil Authorities (DSCA) missions for the JOC in daily, weekly, monthly and annual reports and briefings, and integrates information from the Operations Briefings, Situation Reports (SITREPs), Executive Summaries (EXSUMs) and other reports provided by the States and Territories as required. Duties and Responsibilities will include: • Monitor Priority Information Requirements (PIRs) and Commander’s Critical Information • Requirements (CCIRs) triggers and provide proper notifications. • Compile reports on State operations, other NG and regional State operations, federal military operations, state and federal interagency partner operations. • Facilitate situational awareness (SA) of the JFHQ-State JOC, state mission partners, and the NGCC, and provide to CNGB, DOD and other mission partners utilizing best available common practices, standards, and systems. • Assist with State JOC Command and Control (C2) of State NG assets including order creation, mission tracking, and communications functions of the JFHQ-State JOC. • Comply with DoD, National Guard Bureau, and State Joint Force Headquarter policy and procedures. • Support the creation, maintenance and use of interoperable communications utilizing NG common, standardized critical information and formats, for command and control, SSA and unity of effort. • Support development and execution of State, regional and national level domestic preparedness planning, training and exercises • Act as an information liaison to NGCC, facilitating national SSA through the daily communication of critical information and development of broader organizational channels of communication. • Establish and implement standardized communications templates and procedures in conjunction with the State Emergency Management Agency, JFHQ, NGCC, and US Northern Command (NORTHCOM). • Monitor communications, including local and national media, and provide information to mission partners through NIPRNET, SIPRNET, information portals or other mechanisms as required. • Provide assistance through planning, integration, implementation, and tracking of systems and resources to include personnel, equipment, and communications. • Support operations planning and execution with Plans, OPORDs, WARNORDs, and FRAGOs publication. • Participate in Continuity of Operations planning and execution. • Facilitate, coordinate, create, assemble, and distribute presentations for senior leaders, to include analysis and assembly of data collected on multiple levels. • Facilitate smooth and efficient shift changes. • Assist in the management of the JFHQ’s Common Operating Picture (COP) for internal use and external sharing of information. • Provide appropriate reporting telephonically to JFHQ leadership, The Adjutant General, State military departments, and State Emergency Operations Center. Additionally, Desk Officers must be able to utilize a variety of systems to include: • Joint Information Exchange Environment (JIEE) data coordination • NG Shared SA (SSA) DOMOPS Tracker coordination • Defense Connect Online (DCO) • Geospatial systems data coordination, to include creation, consumption and sharing of geospatial data • Mission Tracker(s) • Battle Update Briefs
• Must be a United States Citizen • Three years military and/or Operations Center experience preferred • Familiarity with NG domestic operations, to include the authorities and guidance governing such operations. • Highly proficient in internet and intranet communications and Microsoft Office tools, to include MS Word, Excel and PowerPoint • Knowledgeable in physical and communications security • Able to interpret status of forces information (unit and mission readiness). • Knowledgeable in the operation of Operations Centers, logistical centers, and emergency operations centers or their equivalents. • Experienced in the development, implementation, and monitoring of operations plans, contingency plans, and civil support operations. • Able to establish a battle rhythm and assist in an increase in JFHQ JOC tasking and staffing from minimum requirements through ramp up and mission termination. • Knowledge of Army National Guard and Air National Guard personnel, operations, and security programs Education Requirement Associates degree or higher preferred or equivalent military education/ experience Security Clearance Requirement Active Secret Credence Management Solutions, LLC is an Equal Opportunity Employer.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or national origin. CJ Requisition ID: National Guard
Closing Desk Officer -Brooklyn
A well established, well connected Title Insurance Agency based in Brooklyn and Midtown NYC is currently recruiting for an experienced Closing Desk Officer. Knowledge of Title Bills and Title Policies required. If you have at least 2 years experience within the Title Industry in one or more of these roles, we'd like to hear from you.
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below represent the knowledge, skill, and/or ability required.
- Good reading and comprehension skills
- Good organizational and multi- tasking skills
- Proven customer service skills
- Proficiency with personal computers
- Must have problem solving capabilities and a sense of urgency
Education and/or Experience:
- High School diploma or equivalent
- Practical work experience within real estate industry or vendor management service company
- Working knowledge of real estate titles
Pay is commensurate w/ experience. Full benefits. Drop us a line if interested!
Font Desk Security Officer
Security Guard Officer
As a Customer Service Oriented Security Professional, your duties as a Security Officer include observing and reporting activities and incidents at an assigned high-profile client site. This includes providing for the security and safety of client property and personnel, making periodic tours to check for irregularities and inspecting protection devices and fire control equipment. Additionally you are responsible for preserving order and making sure that regulations and directives for the site pertaining to personnel, visitors, and premises are followed. This position is ideal for those who have a flexible schedule, are comfortable writing detailed reports and enjoy working with others.
Controls access to client site or facility through the admittance process; assists visitors with a legitimate need to gain entry to the facility; screens visitors and client employees in an efficient manner in order to expedite their admittance to the site or facility.
•Provides an atmosphere in which all client employees and visitors know that the client responds to and cares about their needs; provides a courteous, respectful and pleasant interaction with each client employee and visitor as perceived from their point of view; presents a good image of the client and its security department.
•Communicates in a manner that is open, honest and responsive in all situations; to the extent authorized, provides information regarding the site and surrounding area as requested by visitors.
•Monitors entrances and exits; acts to prevent unapproved or unlawful entry; controls entrances, the movement of people and vehicles, and parking; operates a gate and examines vehicle contents; monitors remote entrances using closed-circuit television; operates remote access devices; in a calm manner directs persons who cause a disturbance to leave the property.
•Prepares logs or reports as required for site; writes or types reports or enters information in a computer using standard grammar; inspects security control logs and takes action as required.
•Observes and reports incidents or suspicious activity to client representatives, company management, life/safety personnel or public safety authorities as appropriate for the circumstances and/or as required by the site.
*High School Diploma or GED * Flexible Work Schedule *Related experience preferred.
•Must be able to meet and continue to meet any applicable state, county and municipal licensing requirements for Security Officers.
•Knowledge of or ability to learn security operations and procedures.
•Ability to be an effective team member.
•Ability to maintain professional composure when dealing with unusual circumstances.
•Ability to provide high quality customer service.
PPO #14827Job Type:
Salary: $10.50 to $14.00 /hour
Required license or certification:
Guard Card - a plus or we will train
High school or equivalent
Security Officer - Desk Duty - Part-Time
Credo Services LLC is accepting applications for the position of full-time and part-time of Security Officers, all shifts.
Protecting company’s property and staff by maintaining a safe and secure environment
Secures premises and personnel by patrolling property;
Monitoring surveillance equipment;
Inspecting buildings, equipment, and access points;
Responding to emergencies;
Proven work experience as a security guard or relevant position;
Integrity and professionalism;
High School Degree or equivalent;
Successful background a must;
Ability to learn security operations and procedures;
Must adhere to uniform dress code;
Successful candidates will be required to submit to a background investigation and drug screen.
All applicants may email their resumes to: email@example.com
Description: Great opportunity to join us here at Leidos on a great team! We are seeking a Desk Officer who will support our customer in the coordination and de-confliction of activities, to include preparing background papers, staffing packages, interagency coordination, standard operating procedures, support for executive-level supply chain meetings and events, and analysis of alternatives for decision support. Expected Work Hours: 9am-5pm
Qualifications:* BASIC QUALIFICATIONS: * Currently possess an active TS/SCI with polygraph clearance.
Bachelor's degree in Liberal Arts/Sciences (or related field), and/or equivalent formal military training, and 6-10 years of related experience.
Intergovernmental experience, familiarity with interagency coordination from the working level to the principal decision maker, and proven staff officer skills.
Knowledge of program management processes
Knowledge of current counterintelligence issues and priorities.
Self-starter who is able to plan, organize and respond to critical aspects of IC support to supply chain requirements.
Outstanding communication skills – both oral and in writing (clear, concise and with technical accuracy).
Ability to work effectively under time constraints and changing priorities, while maintaining a high level of attention to detail.
Ability to work in a collaborative, team environment. PREFERRED QUALIFICATIONS: * CIO or Acquisition experience
Understands technology/tools (does not have to be an expert) * PMP DESIRED QUALIFICATIONS * Minimum of 3 years in all-source analysis with specific experience in identifying threats to the supply chain, to include life cycle process, innovative procurement methods or strategic analysis and risk mitigation. Leidos
Leidos is a global science and technology solutions leader working to solve the world’s toughest challenges in the defense, intelligence, homeland security, civil, and health markets. The company’s 33,000 employees support vital missions for government and commercial customers. Headquartered in Reston, Virginia, Leidos reported pro forma annual revenues of approximately $10 billion for the fiscal year ended January 1, 2016 after giving effect to the recently completed combination of Leidos with Lockheed Martin's Information Systems & Global Solutions business (IS&GS). For more information, visit www.Leidos.com. The company’s diverse employees support vital missions for government and commercial customers. Qualified women, minorities, individuals with disabilities and protected veterans are encouraged to apply. Leidos will consider qualified applicants with criminal histories for employment in accordance with relevant Laws. Leidos is an Equal Opportunity Employer.
Concierge/Front Desk Officer For Medical Learning Center In Ft Lauderdale, Bilingual (Spanish)
Overview Allied Universal provides unparalleled service, systems and solutions to the people and business of our communities, and is North America's leading security services provider. Allied Universal, North America's leading security services provider, is experiencing tremendous growth.
For all full-time positions, we offer medical, dental, vision, flex spending, 401K, an anniversary bonus, and an on-the-spot recognition program. We promote from within our company You can start with little, to no, security experience and become one of Allied Universal's many success stories. Apply to join the LARGEST SECURITY COMPANY in the United States Job Description Allied Universal Services is currently searching for a Professional Security Officer.
The Professional Security Officer is the heart of Allied Universal Services. Our officers allow us to accomplish our company's core purpose which is "to serve, secure and care for the people and businesses in our communities". The Professional Security Officer is responsible for the safety and security of the facilities they protect. Our security officers act as a visible deterrent to crime and client rule infractions; they detect and report suspicious, unsafe or criminal acts at or near their assigned posts which may be a threat to the property, clients, guests or employees at the site.
Although essential activities may differ based on the facility at which they work, below are some of the standards: Ensure the facility is provided with high quality security services to protect people and property Report safety concerns, security breaches and unusual circumstances both verbally and in writing Build, improve and maintain effective relationships with both client employees and guests Answer questions and assist guests and employees Answer phones or greet guests / employees in a professional, welcoming manner Physical and Mental Functions: Stand or walk constantly (for up to an entire shift) on various surfaces (tile, concrete, carpet) Climb stairs, ramps, or ladders occasionally during shift Occasionally bend/twist at waist/knees/neck to perform various duties Occasionally lift or carry up to 40 pounds Run as needed Constant use of both hands and arms in reaching/handling/grasping/fingering while using phone, notepad, writing reports, and other administrative tasks Constant use of eyes (correctable vision to normal level required) to observe, read, interact with public and co-workers, view security monitors; includes hand/eye coordination Work in various environments including adverse outdoor conditions such as cold, rain or heat; Constant mental alertness and attention to detail required while setting priorities and following up on assignments Qualifications/
Qualified applicants for the Professional Security Officer position will meet the minimum requirements, as described below: High school diploma or equivalent required At least 18 years of age Must possess effective written and oral communication and interpersonal skills with ability to deal with all levels of personnel and the general public in a professional and effective manner; must be able to use initiative and independent judgment within established guidelines Must be able to frequently prepare written reports and logs in neat, legible handwriting; may require computer skills Must be able to read and understand all operating procedures and instructions Must be able to obtain a valid Guard License as required in the state for which you are applying As a condition of employment, employee must successfully complete a background investigation and a post-offer/pre-employment drug/alcohol test As a condition of continued employment, employee must maintain current active status of all required License at all times, and must carry the license at all times while on duty Must display exceptional customer service and communication skills Remain flexible to ever changing environments; adapt well to different situations Intermediate computer skills to utilize innovative, wireless technology at client specific sites Ability to maintain satisfactory attendance and punctuality standard; Neat and professional appearance Ability to provide quality customer service Ability to handle both common and crisis situations at the client site, calmly and efficiently Read, understand and clearly speak English; constantly use speech and hearing (correctable to normal level required) in communicating with public/co-workers, giving and receiving instructions, using phones Must be able to handle pressure of working with high volume general public (constantly to occasionally depending on assignment) Closing Allied Universal provides unparalleled service, systems and solutions to the people and business of our communities, and is North America's leading security services provider. With over 140,000 employees, Allied Universal delivers high-quality, tailored solutions, which allows clients to focus on their core business.
For more information: 866.825.5433 or www.AUS.com. We proudly support the Veteran Jobs Mission, a group of over 200 companies that have committed to collectively hiring a total of one million military veterans. EOE/Minorities/Females/Vet/Disability Allied Universal Services is an Equal Opportunity Employer committed to hiring a diverse workforce. Requisition ID2017-161932 SDL2017
Service Desk Specialist, Officer
Takes ownership of issues and follow though issues until completed. Installs approved applications on laptops/desktops.
Follows proper escalation procedures. Updates all assigned tickets on a daily basis. Creates a daily task list in order to manage time.
Helps maintain documentation on desktop procedures. Assists the Service Desk Manager in projects as assigned. Communicates with management on the progress of assigned tasks.
Performs tasks assigned by the Service Desk Manager in a timely and professional manner. Supports and maintains desktop equipment and applications for remote offices. Strong communication skills must clearly communicate technical issues with customers and management.
Understanding of desktop operating systems. 3 years of Information Technology experience in the area of trade floor desktop/helpdesk support. Skilled in troubleshooting in fast paced environment. Must be able to think quickly and outside the box.
Develops customer relationships by communicating effectively. Plans work in advance by thinking though actions necessary to complete tasks though to deadline. Skill Set:
Dell Desktops Series Apple iMac Apple laptops and all iPhone and iPad devices. MiFi devices. Active Directory Administration / Users and Computers.
Microsoft Office 2010. Other: Must be punctual based on team schedule. Establishes a professional working relationship with other team members.
Management may assign other duties not listed here. SDL2017
Clear Title Company is looking for an experienced controller to join our team. Applicants must be able to provide exceptional customer service while focusing on ensuring use of the industry’s best business practices. Must be able to work within a high energy, high paced, office environment while maintaining professionalism at all times. This is not an entry level position. Some escrow experience is preferred. You will report directly to the Director of Operations.
Roles and Responsibilities for the Controller/Accountant Include:
*Monitor and manage the cash flow of the Operating Account and the Recording Account for Clear Title. Reconcile each of these accounts on a monthly basis and balance the accounts each day to match the accounting records.
*Receive and pay vendors invoices. Make the corresponding entries into the accounting system. Make all appropriate journal entries in the accounting ledger to balance any invoices that are paid by direct debit or paid by Clear Title Company.
*Create all financial statements (Income Statement and Balance Sheet, Revenue Source Report)
*Make the required accrual entries for both expenses and liabilities for the month end and maintain the trial balance, the general ledger, and all of the individual account ledgers to make sure the financial statements have consistency.
*Analyze revenue and determine when the revenue has been earned and properly classify it in the correct period, and break it down into the various portions of revenue (Settlement & Escrow)
*Maintain the benefits payments, including health plan payments, HR payroll entries in the accounting books, manage the retirement plans and contributions.
*Make sure all of the employer taxes are paid monthly and submit the correct documentation to the state for Unemployment Insurance, Medicare Expenses, and Social Security payments.
*Provide the 941 Quarterly Tax documents to the State to show our employer taxes have been maintained and paid in a timely fashion.
*Keep up to date the Bond Issuance Payments that are issued by Nevada.
*Make the needed filings for the Modified Use Tax Filing. Make the filings for the state requirements for quarterly tax filings.
*Keep the Department of Insurance up to date on filings for Escrow and Settlement Fees. Create the filing paperwork and work with the Department of Insurance on the approval process for amended filings or new filings.
*Complete all underwriter audits (completed 1 time per year for each underwriter)
*Complete the Department of Insurance Audit working with the CPA Firm and providing all of the needed documents to the CPA to produce the audit documentation. Create the Management Discussion & Analysis for the company to be placed in the Audit write up
*Maintain administration on all accounts and establish the Third Party Reconciliations relationships. Review the reconciliations monthly for all of the escrow accounts and perform a spot audit on any files that show missing funds or overages on a monthly basis.
*Back up the positive pay function for checks that are issued by Clear Title Company, researching check information and making pay/return decisions if needed.
*Quarterly perform an audit on each escrow file to determine the escrow balance is accurate and that there are not any errors that have been hardcoded in the system that would bypass the 3rd party reconciliation company review. Check the payees on all checks to make sure there is no theft or fraud taking place.
*Receive the monthly remittance report from the underwriters, audit each policy and make sure the splits are accurate, the check amount is correct, verify the recording information has been entered correctly, and that the policy has been completed and marked correctly. Verify the endorsements are correct, make sure there is a lender’s policy and an owner’s policy on policies with a mortgage. Make sure a Closing Protection Letter is pulled on any policies that have a loan. Work with the underwriter each month to verify the correct amount owed and reconcile the underwriter accounts.
Roles & Responsibilities for the Disbursement Desk:
The disbursement desk employee will receive the file once the Escrow Officer get the approval from the lender to disburse the file and record. This employee will handle the recording if you choose, as well as perform a file audit to check the work of the Escrow Officer and make sure things were not missed: taxes, hoa demands, payoffs, etc. The disbursement desk employee will confirm the incoming funds match the CD and the outgoing funds in the system are accurate and that all funds have been received and are accounted for. This employee will then cut all the checks to send out to third-parties, real estate agents, and the Clear Title checks. This person would make the deposits for the revenue checks into the operating account and simplifile recording fees deposited into the recording account. Payoff wires, seller proceed wires, any other necessary wires will be entered by this person into the Escrow Bank website. The file will be then re-examined to determine that all funds have been properly issued, the file balance has been zeroed out, and that no funding issues exist. At this point the Disbursement Desk employee will turn the file over to the Escrow Officer who will review the file and the Trust Ledger to confirm the file is zeroed out after funding. The Escrow Officer will also review the wiring instructions and any initiated wires within the Escrow Bank website and will approve all wires or have the disbursement employee correct if needed. Once the wires are accurate and the instructions have been verified, the Escrow Officer will be the secondary approver of the wires to confirm that they were sent out.
If you feel you meet the requirements and would like to apply for this position, please include a cover letter and resume as part of your application. NO PHONE CALLS or WALK-INS, please. EQUAL EMPLOYMENT OPPORTUNITY: Clear Title Company (“Clear Title Company”) is an Equal Opportunity Employer and does not discriminate on the basis of race, color, religion, sex, age, sexual orientation, gender identity and/or expression, national origin, veteran status or disability in relation to recruiting, hiring, and promoting practices. The statements contained in this position description are not necessarily all-inclusive, additional duties and responsibilities may be assigned and requirements may vary from time to time.
Full-time Required education: Bachelor’s Degree Required experience: Escrow Officer: 2 years.
Support Desk Manager
Tired of your current dreary job working for an IT solution provider that doesn't get it? Then check us out! We're an established Denver MSP looking for a dynamic leader to join our Remote Operations Center as a Support Desk Manager. The Support Desk Manager is responsible for overseeing the activities and responsibilities of the support desk team while ensuring world-class service is provided to clients at agreed upon service levels. As a Support Desk Manager, you should have solid understanding of technology combined with customer service experience. A problem solver with an ability to motivate a team to achieve the company’s goals and mission are essential skills to be successful in this position.
The working environment at Optimum Networking is a professional services setting. We provide managed services with world class IT support, ongoing maintenance and hosting services for our client’s information systems. We have a fast pace working environment that often requires multi-tasking, problem solving, a high level of detail, execution with quality all while managing in-house and remote staff. We have a family oriented and friendly corporate culture that focuses on our employee’s well being and success.
Key Tasks and Responsibilities
- Manage the support desk team’s daily activities
- Oversee the dispatch process of service requests to ensure full utilization of technical resources
- Improve usage of IT Support resources and increase productivity of the team
- Communicate with all teams in a constructive manner to guarantee customer expectations are met
- Maintain awareness of all outstanding customer pre- and post-delivery issues and provide status to clients as necessary
- Perform customer follow-up to verify final resolution and determine satisfaction level
- Provide accurate reports and metrics to the Chief Executive Officer
- Understand overall support desk objectives, as well as the role and function of each team member
- Drive problem investigations and resolution as required
- Ensuring that risks are identified, communicated, and mitigated and services are delivered successfully
- Work with the Chief Executive Officer to design and maintain process documentation and training programs
- Ensure consistency of existing systems through maintaining and enforcing standards/procedures for implementing technical solutions
- Conduct performance evaluations and mentoring
- Responsible for reviewing and approving time and expenses
Qualifications and Requirements
- Prior management and Support Desk experience required
- College degree preferred
- Strong communication and interpersonal skills
- Skill in leading people and getting results with a strong customer orientation
- Service awareness of all organization’s key IT services for which support is being provided
- Understanding of support tools, techniques, and how technology is used to provide IT services
- Must be detailed oriented
- Ability to understand urgency of customers’ requests
- Reliable, prompt and willing to exceed customer expectations
- Ability to manage multiple assignments and projects simultaneously and according to protocols
- Self-motivated with the ability to multi-task and adapt to change quickly in a fast paced environment
- Must be able to work on-call, after-hours, over-time, and on Holidays as requested
- Must be available to travel outside of Colorado periodically
- Ability to lift 40lbs
- Must have a valid driver’s license, reliable motor vehicle with valid proof of insurance
Front Desk Coordinator/Medical Receptionist
JOB TITLE: FRONT DESK RECEPTIONIST
REPORTS TO: OFFICE MANAGER
· Schedule patient appointments
· Maintain and file medical records. *
· Accept subpoenas for medical records. *
· Sort & distribute incoming mail.
· Stamp and process outgoing mail.
· Contact patients to obtain accurate information.*
· Obtain insurance forms and /or copy of insurance cards.*
· Assist patients when they telephone or come in for office visit.
· Extend a courteous and positive attitude of cooperation while communicating with others.
· Maintain confidentiality regarding patient (employee) information.*
· Assist in maintaining an atmosphere of cooperation.
· Promotes good public relations with the patient’s family and visitors.
· Participate in the Center’s “in services” related to position and to maintain professional competency.
· Adhere to Center policies.
· Awareness of utilization of supplies and equipment.
· Accomplish assigned projects on time.
· Assigning chart numbers. *
· Keeps work area organized to improve efficiency.
· Pulls out closed accounts for proper filing.
· Answers telephone courteously and by second ring.
· Prepare daily surgery schedule
· Maintain and order office supplies
· Performs other duties as necessary or assigned, as required for efficient operations of the Center.
*The job functions that require the use of disclosure of protected health information. If non-routine protected health information becomes necessary the Privacy Officer will have to approve the access.
· All staff, including supervisors and managers, are responsible for:
A. Protecting the center’s hardware, software, information, and data by complying with its security/privacy policies and procedures and correctly using security technologies.
B. Attending required security/privacy training.
C. Using computer terminals and workstations in a manner that protects the security of information they access.
D. Reporting all security/privacy breaches to their supervisors, or to the Privacy Officer when their supervisors are unavailable.
E. Maintaining the confidentiality of their password.
· Demonstrate good inter-personal relations.
· Knowledge of medical terminology, formal, or on the job experience.
· High school diploma.
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