Dialer Job Description Sample
Contact Center Outbound Dialer Analyst
Location: Navy Yard – Washington DC
Full/Part Time: Full-Time
What You’ll Be Doing:
- Analyze and support outbound dialing operations for the Coverage Improvement Campaign
- Support the design, development, and implementation of the CI and RI outbound campaigns
- Define requirements, design, build and implement standard and ad-hoc reporting capabilities to audit dialer call treatments and behaviors for each campaign
- Research and explain prospective data or dialer execution anomalies
- Correlate variables and analyze dialing statistics to support Operations’ effort to improve dialing productivity, list penetration, and completed interview efficiency
- Respond to ad hoc data analysis requests from the client and operations team
- Bachelor's Degree in Computer Science, Business Administration, or commensurate working experience
- Minimum of three years of experience managing large projects and collaborating with multiple teams in a matrixed project environment
- Minimum of three years of experience delivering projects within a contact center environment, with an advanced understanding of contact center technologies and how they support operational objectives and processes
- Significant experience working with diverse stakeholders throughout the SDLC lifecycle to develop requirements, design, test, implement and maintain contact center functionality
- Minimum of three years of experience working on large government programs
- Advanced ability to present and clearly communicate information to the client, across workstreams, and with various stakeholders in the program
Founded in 2007, VIATEQ Corporation is a Small Business Administration (SBA) Certified 8(a) company that provides business solutions for federal and state government agencies. VIATEQ’s past performance and business model provides a framework and flexibility for employees, clients and business partners to work together to meet our client’s business needs. Previous and current clients of VIATEQ include but are not limited to the Department of Labor, Department of Defense, Department of Homeland Security, and Department of Commerce.
Equal Opportunity Employment:
VIATEQ Corporation provides equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, VIATEQ will provide reasonable accommodations for qualified individuals with disabilities.
Dialer Channel Support Associate I (3416)
Ready to be a Cooper too? This might just be right up your alley!
ESSENTIAL JOB FUNCTIONS
Develop dialer calling strategies, jobs, and selections setup, testing, monitoring, and verification
Review and analyze campaign results and adjust to provide maximum performance
Manage daily dialer campaigns to ensure business strategies are implemented as designed
Provide feedback and recommendations on dialer/campaign changes to support contact rates and other performance indicators
Assist in the planning, implementation, maintenance, and monitoring of all Avaya Dialer systems
Provide support to Dialer management with analyzing collection trends. This includes the ability to produce, understand, and analyze efficiency or gap reports to recommend process changes/updates
Track key performance indicators, generate and distribute dialer reports to operations
Maintain/updates dialer settings as needed to maximize scheduling in order to cover all operating hours
FUNCTIONAL JOB COMPETENCIES
Integrity and Trust
Customer, Team, and Leadership Focus
EDUCATION / EXPERIENCE REQUIREMENTS
Bachelor's degree preferred; Equivalent combination of education and experience may be substituted in lieu of degree
Understanding of government and collections FDCPA laws and regulations
Call center experience, call analysis, and call strategy
Strong knowledge of predictive, blend, text, and email dialer systems
Technical Background highly recommended
Demonstrated knowledge of Avaya Proactive Contact
Knowledge of Avaya CMS
Demonstrated knowledge of SQL
Demonstrated knowledge of Microsoft Office Suite
Job Requisition ID:
Primary Location City:
Primary Location Region:
Primary Location Postal Code:
Primary Location Country:
United States of America
Line of Business:
Additional Posting Location(s):
Aspect UIP Dialer Engineer
Aspect UIP Dialer Engineer who can design, implement and monitor Aspect UIP dialer.
Global Consulting Company
Green Card holder or US Citizens ONLY
DO not apply unless you are a Green Card holder or a US Citizen
- 3 or more years of experience with Aspect Unified IP 7.3 configuration
- Experience with configuring the following Aspect UIP components :*
- AOD Feed,
- System Alerts
- DCP, TMS or UMS
- Aspect CS Adapter *
- Understand voice communication concepts and protocols including, TDM, SIP, H.323 and RTP
- 3 or more years of experience developing & troubleshooting Aspect M3 scripts
- Outbound & Inbound call center configuration
- Proficient in running SQL queries
- Working knowledge of scripting language such as Python or PowerShell
- Configuring SSL/TLS certificates
- Apache Tomcat (Windows & Linux)
- Microsoft IIS
- Noble Call Tech / OnQ list management experience is a plus
- Knowledge of Genesys contact center products
Target State Desired
- Proficient in Java programming
- Experience with secure coding processes
- Experience with Agile development methods
- Knowledge centralized code management using GIT or SVN
- Ensures business requirements are fully understood and that technical design meets all requirements.
- Reviews and document technical specifications and development requirements.
- Updates stories in JIRA and adhere to Scrum/Kanban Practices. - provided by Dice Aspect UIP, Windows, SQL DB
Dialer System Tech/Analyst Administrator Call Center
PURPOSE AND SCOPE:
The Dialer System Tech/Analyst is responsible for maintaining a high performance blended calling environment for the Customer Service/ Collections / Call Center. Facilitate the effective use of Dialer functionality to maximize operational efficiency. Effectively collaborate with business leaders to execute dialer campaigns that achieve program objectives in a cost effective manner. Will work with workforce management to balance optimal utilization. Maintain and administer changes to the dialer, IVR, telephony system and other associated systems
PRINCIPAL DUTIES AND RESPONSIBILITIES:
Responsible for day to day execution and monitoring of the outbound dialer job performance
Deliver ad-hoc data analysis, production of daily reports, troubleshooting of production issues, and operations support of multiple contact centers
Ensure strategic goals are met through forecast modeling, collaborative planning and effective communication while aligning the forecast with strategic and tactical goals
Perform system configuration for multiple applications
Provide help desk support for specific dialer software
Assist IT with technical support and diagnostics with call servicing technologies
Create and manage predictive outbound or blended dialing services for the divisions with respect to applications, priorities, table definitions, import/export raw files, filters, dial orders, call data definitions, disposition plans, schedules, and time zone groups
Documentation of system configurations and historical tracking of changes to strategies
Ensure compliance with FDCPA and privacy requirements for customer contact
Establish and manage dialer strategies
Executes policies at the direction of the Supervisors, Sr. Manager, or Sr. Director and making recommendations for change
Manage and maintain department key performance indicators as it pertains to Dialer Operations
Management, administration, real-time monitoring and adjustment of dialer inbound queues, agent availability, agent skill sets and outbound dialer campaign results
Responsible for reviewing the system reporting results for soundness of judgment and overall accuracy
Troubleshoot and resolve issues related to products as a result of alerts or customer complaints
Deploy appropriate pacing concepts and apply the correct logic to produce efficient campaigns with low abandons and high connect rates
Provide feedback and recommendations on dialer/campaign changes to support contact rates and other performance indicators
Track key performance indicators, generate and distribute dialer reports as necessary
Maintain/updates dialer settings as needed to maximize scheduling in order to cover all operating hours, maximize production (total dials) and efficiency (slot utilization).
Real time monitoring / scheduling adjustments based on contact center performance and staffing schedule adherence to assure service levels are consistently met.
All other duties as assigned
Additional responsibilities may include focus on one or more departments or locations. See applicable addendum for department or location specific functions.
PHYSICAL DEMANDS AND WORKING CONDITIONS:
The physical demands and work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Bachelor's Degree required
EXPERIENCE AND REQUIRED SKILLS:
Minimum 2-3 years' related experience working with InContact / Nice / Uptivity or other related Dialer solutions / software
Strong analytical and organizational skills
Ability to meet strict deadlines
High level of comfort working will all Microsoft office tools
Ability to work on diverse projects simultaneously
High level of problem solving, time management, and sound judgment skills
Excellent verbal, interpersonal, written skills
Ability to self-motivate
Work effectively in a team-oriented and collaborative environment
EO/AA Employer: Minorities/Females/Veterans/Disability/Sexual Orientation/Gender Identity
Dialer Analyst/Mis Analyst
Headquartered in Atlanta, GreenSky is among the top 3 most valuable U.S. financial technology companies established since 2000, and our $1.0 billion Initial Public Offering marked the largest U.S. Technology IPO of 2018. Our mission is simple. We power commerce. Our highly scalable, proprietary technology platform enables over 12,000 merchants to offer frictionless promotional payment options to consumers at the point-of-sale, driving increased sales volume and accelerated cash flow. Our bank partners leverage GreenSky's technology to provide loans to super-prime and prime consumers nationwide. Since our inception, over 1.7 million consumers have financed over $12 billion of commerce using our paperless, real time "apply and buy" technology. For more information, please visit https://www.greensky.com.
Looking for great talent to help us continue our rapid growth!
The Predictive Dialer Analyst/MIS Analyst is responsible for implementing and maintaining dialer strategies designed for Collection's, Sales and Merchant Management calling campaigns, as well as any other department that may require enhanced outbound dialing. Is responsible for working with the predictive dialer system and maintaining Service Levels, abandon rates, connects per hour, RPC's penetration rates and list performance. Is responsible for real time monitoring of all outbound dialing campaigns, inbound blend, manual phone efforts and to monitor agent performance and maximizing campaign results and agent productivity. Also responsible for maintaining strict FCC mandated service levels for outbound dials and FCC/FTC mandated laws and regulations surrounding outbound telephony including, but not limited to, strict compliance with the Telephone Consumer Protection Act(TCPA). Assure that all dialer campaigns adhere to strict FDCPA guidelines for time of day, number of calls, left messages and valid numbers.
Duties & Responsibilities:
Implement, manage and maintain daily operation of the dialer campaigns, and other systems as required while maintaining a broad range of hours of operations which typically are; Monday through Thursday 8am-11pm, Friday 8am-7pm, and Saturday 9am-6pm, including most CEC holidays. These hours of operation are subject to change and will be expanded in the future.
Maintain strict compliance with FCC and FDCPA mandated service levels on outbound dialing campaigns by monitoring and tracking data on an active real time, daily, weekly, monthly and yearly basis by campus or brand platform for millions of outbound dials placed each year by the dialer system.
Build and maintain all daily campaigns based on business rules & strategic dialing attributes and load it into the dialing system for the dialer system
Build, model and maintain and follow our extraction strategies and Call Selection Lists(CSL's) based on projected inquiry volumes, projected staffing levels and hours of operations or legally mandated calling restrictions based upon state licensing requirements
Responsible for building and operating dialing campaigns to appropriately contact delinquent accounts broken out accordingly by the collection's strategy.
Build and follow sales, lead and merchant call lists as appropriate.
Create, maintain and analyze reports on an intra-day/hourly, daily, weekly, monthly and yearly basis to monitor performance of strategies, agents, lists, campaigns and health of system performance and uptime
Monitor key performance indicators in real time to access performance of associated systems, agents, and campaigns
Monitor all agents/staff logged into dialer system to assure staff logged into appropriate campaigns for each department group and to maximize utilization of agent productivity while logged into campaigns.
Report on and communicate daily campaign strategy
Report all issues pertaining to the dialer's functionality to the appropriate people
Proactively communicate and engage with support resources both internally and with vendor as required
Maintain a positive and professional demeanor towards all internal and external customers
Proactively look for more streamlined processes in dialing processes.
Maintain department history and event logs of system changes, system outages, upgrades, or other significant factors that impacted dialer production or availability.
Maintain department dialing history database of all outbound dials and associated data points to be made available upon request for time sensitive for reports and requests.
Develop and maintain dialing reporting including new and current reports.
Other duties as assigned
Location: 1797 Northeast Expressway, Atlanta, GA 30329 (Little if any travel required)
Shift: Collections hours are Monday and Thursday 8:00am-9:00pm, Tuesday and Wednesday 8:00am-11:00pm, Friday 8:00am-5:00pm, and Saturday 9:00am-6:00pm, including CEC holidays. Hours can change depending on coverage. You will have to work tow late nights during the week and two Saturdays a month 9:00am-6:00pm.
Organizational: This position is a member of the Collections Team.
Experience and Skills:
Required Skills &
Education and Experience (Minimum):
One year or more previous experience with analytic responsibilities
One year or more previous experience with predictive dialer systems and associated systems
Education and Experience (Preferred):
Bachelors Degree preferred
Previous experience with running predictive dialer systems and associated systems
Strong analytics skills
Knowledge, Skills and Abilities, Competencies:
Advanced level experience with utilizing Microsoft Excel
Experience with utilizing Microsoft Access (intermediate to advanced level) or other database systems (Microsoft SQL, Oracle, etc)
Some knowledge of SQL
Experience with utilizing Microsoft Word
Experience with utilizing Microsoft Outlook
Experience in automating manual tasks
Advanced level experience with predictive dialer systems
Efficient work style and sense of urgency
Strategic thinking and problem solving abilities
Strong organization and interpersonal skills
Strong communication skills including email, chat, and verbal
Strong time management skills and scheduling skills
Excellent analytical and problem solving skills
Ability to work independently
Ability to work as part of team
Ability to develop and prepare business analysis and recommendations
Ability to present a professional image and demeanor to internal and external customers
Ability to setup dialing processes in morning or implement mid-day changes as necessary
GreenSky is an equal opportunity employer and will not discriminate against any employee or applicant on the basis of age, color, disability, gender, national origin, race, religion, sexual orientation, veteran status, or any classification protected by federal, state, or local law.
We strongly encourage Armed Forces Veterans to apply
Dialer Administrator - Capacity Planning
The Dialer Administrator will be responsible for analytics surrounding dialer management and reporting.
Your future duties and responsibilities:
1.Deliver dialer metrics reporting for clients in timely manner.
2.Create outbound dialer campaigns (including any ad hoc campaigns) to meet business goals and objectives
3.Monitor dialer campaigns for efficiency and effectiveness
4.Create dialer profiles for new employees
5.Assist, and participate in the training of collections supervisors and managers on call monitoring/recording software, dialer performance management, and quality reviews
Required qualifications to be successful in this role:
ESSENTIAL SKILLS REQUIRED
1.1 year collections experience, will accept call center, telemarketing, customer service experience in lieu of collections.
2.Excellent skills in Microsoft Office applications, Internet, and E mail
3.Previous experience managing Predictive Dialer
4.Analytical and problem solving skills
5.Excellent verbal and written communication skills
NONESSENTIAL SKILLS DESIRED
1.Previous successful supervisory experience
2.Previous IVR, ACD, telephony management experience
3.Understanding of Business Intelligence Tool
1.High School Diploma, College Preferred
What you can expect from us: Build your career with us.
It is an extraordinary time to be in business. As digital transformation continues to accelerate, CGI is at the center of this change—supporting our clients' digital journeys and offering our professionals exciting career opportunities.
At CGI, our success comes from the talent and commitment of our professionals. As one team, we share the challenges and rewards that come from growing our company, which reinforces our culture of ownership. All of our professionals benefit from the value we collectively create.
Be part of building one of the largest independent technology and business services firms in the world.
Learn more about CGI at www.cgi.com.
No unsolicited agency referrals please.
CGI is an equal opportunity employer.
Qualified applicants will receive consideration for employment without regard to their race, ethnicity, ancestry, color, sex, religion, creed, age, national origin, citizenship status, disability, medical condition, military and veteran status, marital status, sexual orientation or perceived sexual orientation, gender, gender identity, and gender expression, familial status, political affiliation, genetic information, or any other legally protected status or characteristics.
CGI provides reasonable accommodations to qualified individuals with disabilities. If you need an accommodation to apply for a job in the U.S., please email the CGI U.S.
Employment Compliance mailbox at US_Employment_Compliance@cgi.com. You will need to reference the requisition number of the position in which you are interested. Your message will be routed to the appropriate recruiter who will assist you.
Please note, this email address is only to be used for those individuals who need an accommodation to apply for a job. Emails for any other reason or those that do not include a requisition number will not be returned.
We make it easy to translate military experience and skills! Click here to be directed to our site that is dedicated to veterans and transitioning service members.
All CGI offers of employment in the U.S. are contingent upon the ability to successfully complete a background investigation. Background investigation components can vary dependent upon specific assignment and/or level of US government security clearance held.
CGI will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with CGI's legal duty to furnish information.
Have you been referred by a CGI Member for this position?*YesNo
Rohq Gwfm Workforce Capacity Analyst Dialer Support
Primary Location: Philippines,Central Luzon,Makati
Education: Bachelor's Degree
Job Function: Operations
Shift: Day Job
Employee Status: Regular
Travel Time: No
Job ID: 18065531
Functions and Responsibilities:
Create and maintain daily outbound and inbound collections and sales dialer operations and consultation with in Country management
Liaise with senior management in creating/developing daily volume forecast and analytical direction via daily MIS and communication
Prepare the dialer technology tools for the supported countries by balancing strategy with execution based on customer requirements
Participate in operational meetings to review performance of the business, identify performance trends, and provide recommendations for improved performance to senior management
Develop, implement and support multiple projects through each of its lifecycle phase
Interact with multiple levels of management in all functional areas of the business to drive performance improvement
Monitor real time operations of the business and provide/perform real-time adjustments (as needed) to meet the performance targets
Provide support in identifying and escalating system related issues
Review call routing variables and provide recommendations for improving customer experience
Provide daily/weekly/monthly updates on department's performance including causes and trends for business misses as well as action taken to prevent loss
Proficient with technology, database and statistics to develop data capture and technical system management
Minimum 2+ years (preferred 3+ years) call center experience
Experience in dialer or collections/sales is a plus
Has proven ability to produce complex reports pulling data from multitude resources
Excellent decision making and problem solving skills
Excellent time management skills
Excellent communication/presentation skills
Workforce analysis and reporting skills
Project Management skills is a key advantage
Basic to intermediate level experience in a related role with previous people management experience is an advantage
Aspect UIPDialer Engineer who can design, implement and monitor Aspect UIP dialer.
Ensuresbusiness requirements are fully understood and that technical design meets allrequirements.
Reviewsand document technical specifications and development requirements.
Updatesstories in JIRA and adhere to Scrum/Kanban Practices. - provided by Dice AspectUIP, Windows, SQL DB
- 3 or more years of experience with
Aspect Unified IP 7.3 configuration
- Experiencing with configuring thefollowing Aspect UIP components
o AOD Feed,
o System Alerts
o DCP, TMS or UMS
o Aspect CS Adapter
Understand voice communicationconcepts and protocols including, TDM, SIP, H.323 and RTP
3 or more years of experiencedeveloping & troubleshooting Aspect M3 scripts
Outbound & Inbound call centerconfiguration
Proficient in running SQL queries
Working knowledge of scriptinglanguage such as Python or PowerShell
Configuring SSL/TLS certificates
Apache Tomcat (Windows & Linux)
Noble Call Tech / OnQ list managementexperience is a plus
Knowledge of Genesys contact centerproducts
Target StateDesired Skills:
Proficient in Java programming
Experience with secure codingprocesses
Experience with Agile developmentmethods
Knowledge centralized code managementusing GIT or SVN
Dialer Strategy Specialist
The Dialer Strategy Specialist is responsible for building, monitoring, and refining strategies to optimize the New Voice Media dial lists and system settings to maximize touch rates, conversion rates and sales productivity. This role will partner with the Campaign Program Manager, Sales, and Marketing in managing dialer campaigns to ensure all operating hours are covered. They will also monitor all campaigns to determine overall strategy and design of calling campaigns are meeting regulatory and operational guidelines while also exceeding established goals including but not limited to Intensity Rate, Contact Rate, Abandon & Abort Rates. The Dialer Strategy Specialist will also be responsible for execution of all agent statistics and reporting all issues to a line of business Supervisors and Managers.
Performing the mechanics required to maximize production within the dialing platforms such as changing the campaign dialing levels based on agent and inbound call activity.
Real-time monitoring of campaigns, dialer agents, calling list penetration, and statistics to ensure agents are fully utilized & dialing plans are executed successfully.
Achieving desired penetration and contact rates necessary to meet sales and renewal goals.
Develop and maintain necessary data to accurately report on performance, forecast workloads, and developed dialing plans to enable agile management of sales and marketing performance.
Communicate effectively with internal stakeholders regarding dialer capabilities and execution of strategies.
Knowledge of what sales system-views and processes will be most effective to maintain or increase sales productivity - in an environment of a high-performing and highly agile inside sales floor.
Evaluate and juggle priorities balancing focus and work with the marketing, training, and sales team members to support their customer engagement objectives.
Create processes to manage and re-assign sales opportunity to improve contact and conversion rates of leads and other call initiatives.
Partner with the Campaign Program Manager, Sales and Marketing leadership to Manage all customer lists, and optimize the quantity of information in customer records in a single location. Collaborate with other product groups to create cross-referenced customer lists, eligibility lists, and ensure that the company optimizes efforts by working with the best and most complete centralized customer information.
Collaborate with Sales, Marketing and Sales Operations to create reports, dashboards and other processes that allow management and sales to track progress on revenue, renewals, collections, cancellations, and sales activities.
Provide QA support for new projects related to the optimization of the power dialer platform including pre and post launch troubleshooting.
Have a good eye for identifying areas of need, and bugs/process flaws. Be able to properly size these issues and find solutions, or report to the necessary business partners when needed.
Demonstrated ability to build, launch and manage pools/campaigns in New Voice Media or similar power dialing platforms
Experience with Salesforce and the integration between power dialer and telephony systems
Technology oriented including knowledge of basic technical troubleshooting, able to resolve basic front line issues, and provide detailed and clear issue information for escalated troubleshooting
Experience in creating logics and reports for production and analytic review
Previous Lead or technical support experience a plus
Self-motivated, and able to stay focused without supervisor intervention.
Solid attendance record and schedule adherence.
Skilled in Google Suite
Excellent communications skills both written and verbal
The ability to lead by example and keep team members engaged
Dialer Senior Technical Analyst
Primary Location: United States,Texas,Irving
Education: Bachelor's Degree
Job Function: Technology
Shift: Day Job
Employee Status: Regular
Travel Time: No
Job ID: 18050226
The role of the Dialer Senior Technical Analyst is to provide technical and operational assistance for the Aspect predictive dialers. This includes both production support (resolving trouble tickets to support daily business operations) and minor system enhancement requests (automation scripting changes, messages, etc.). The Dialer Support Analyst will partner with Operations, other IT groups, and the dialer vendor to troubleshoot, diagnose and resolve production problems. Work efforts must comply with Service Level Agreements (SLAs) and Citi standards for incident management, change control and documentation.
. Provide on-call coverage (24/7) for dialer trouble tickets
Gather necessary data / examples to diagnose problem
When appropriate, open and manage vendor support requests
Develop or determine problem resolution
Test resolution on development system
Obtain operational approval of test results and implementation plan
Follow Citi IT change implementation requirements
Participate in required conference calls for severity 1/2 issues
Ensure prompt resolution and SLA compliance
. Implement minor system enhancement requests
Assess deliverables, identify critical paths and dependencies
Estimate time and cost requirements
Establish development plan, schedule, and risk / contingency plans
Test any system changes in development environment prior to implementation
Coordinate scheduling and implementation of request solution
Follow Citi IT change implementation requirements
Communicate request status to the internal Citi customers
. Document timely status updates on assigned trouble tickets and maintenance requests.
Citi, the leading global bank, has approximately 200 million customer accounts and does business in more than 160 countries and jurisdictions. Citi provides consumers, corporations, governments and institutions with a broad range of financial products and services, including consumer banking and credit, corporate and investment banking, securities brokerage, transaction services, and wealth management.Our core activities are safeguarding assets, lending money, making payments and accessing the capital markets on behalf of our clients.
Citi'sMission and Value Propositionexplains what we do and Citi Leadership Standardsexplain how we do it. Ourmissionis to serve as a trusted partner to our clients by responsibly providing financial services that enable growth and economic progress. We strive to earn and maintain our clients' and the public's trust by constantly adhering to the highest ethical standards and making a positive impact on the communities we serve. Our Leadership Standards is a common set of skills and expected behaviors that illustrate how our employees should work every day to be successful and strengthens our ability to execute against our strategic priorities.
Diversity is a key business imperative and a source of strength at Citi. We serve clients from every walk of life, every background and every origin. Our goal is to have our workforce reflect this same diversity at all levels. Citi has made it a priority to foster a culture where the best people want to work, where individuals are promoted based on merit, where we value and demand respect for others and where opportunities to develop to are widely available to all
.Bachelors degree in computer science, a related field of study or equivalent work experience
.OS – Unix, Linux and Wintel
- Aspect UIP, Aspect ALM, basic dialer operations and architecture supporting both inbound and outbound
- Sybase, Oracle, Sequel skills preferred
- Telephony, Networking, SIP, VoIP and TDM preferred
Business Expertise: Working knowledge of Collections policies, processes and procedures
Education / Experience: Associates degree from a technical school or equivalent experience
Effective written and oral communications skills
Customer Focus: Attention to details to ensure highest quality of customer satisfaction
Autonomy: Ability to perform independently with some work direction
Analytical/Creative Thinking: Ability to effectively solve problems through analysis and creative thinking skills
Planning: Manages own time efficiently. Strong organizational skills.
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