Dialer Job Description Sample
System Administrator, Dialer Integration Housecalls Contact Center - Telecommute
Combine two of the fastest-growing fields on the planet with a culture of performance, collaboration and opportunity and this is what you get. Leading edge technology in an industry that's improving the lives of millions. Here, innovation isn't about another gadget, it's about making health care data available wherever and whenever people need it, safely and reliably. There's no room for error. Join us and start doing your life's best work.(sm)
Positions in this function coordinate the processes and activities that focus on restoring service after an incident occurs for day to day operations of the I3 Dialer System for the HouseCalls Contact Center. Monitors environment health and the facilitation of high severity incidents to improve the state of service availability and continuity. This function also includes those who operate and monitor computer and peripheral equipment. Coordinates the efforts of all functions to complete scheduled jobs in a timely manner. Documents all problems (hardware, application, facility, etc.) and takes corrective action as required. Interfaces with other departments as required.
You'll enjoy the flexibility to telecommute* from anywhere within the U.S. as you take on some tough challenges.
Systems Administration of Dialer Integration for HouseCall Program
Coordinates, supervises and is accountable for the daily activities of business support, technical or production team or unit
Impact of work is most often at the team level
Call center system and agent support
IP PBX/Dialer administration
Moves, adds and changes
Voice infrastructure monitoring and maintenance
Voice quality troubleshooting
Provide support to both on-site and remote agents
Functional Subject Matter Expert
Forecasts and plans resource requirements
Assesses and interprets customer needs and requirements
Identifies solutions to non-standard requests and problems
Solves moderately complex problems and/or conducts moderately complex analyses
Works with minimal guidance; seeks guidance on only the most complex tasks
Translates concepts into practice
Provides explanations and information to others on difficult issues
Coaches, provides feedback, and guides others
Acts as a resource for others with less experience
Assist with the design, control and analysis of inbound and outbound campaigns to optimize right party connects and meet service levels of inbound demands
Assist internal customers to keep the production environment running at optimum efficiency
At least 2 years managing technical projects required
Understanding of VoIP
Ability to work with call centers in varied time zones
BS degree in Information Systems, Computer Science or related fields required
At least 2 years troubleshooting network related issues
At least 1 years of experience or using with Interaction Intelligence software 3.0 or above
At least 1 year of previous leadership experience
SQL expertise and data analysis
Excellent interpersonal communication skills and the ability to multi-task
Previous experience in a rapid growth environment
Health Care experience
Some travel may be required
Careers with Optum. Here's the idea. We built an entire organization around one giant objective; make health care work better for everyone. So when it comes to how we use the world's large accumulation of health-related information, or guide health and lifestyle choices or manage pharmacy benefits for millions, our first goal is to leap beyond the status quo and uncover new ways to serve. Optum, part of the UnitedHealth Group family of businesses, brings together some of the greatest minds and most advanced ideas on where health care has to go in order to reach its fullest potential. For you, that means working on high performance teams against sophisticated challenges that matter. Optum, incredible ideas in one incredible company and a singular opportunity to do your life's best work.(sm)
- All Telecommuters will be required to adhere to UnitedHealth Group's Telecommuter Policy
Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.
UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.
Job Keywords: VoIP, Call Center, SQL, Health Care, network, PBX, Columbia, Maryland, MD, Telecommute, Telecommuter
Aggressively pursue past-due accounts according to the Company's Standard Operating Procedures and government regulations in order to achieve regional delinquency objectives without sacrificing customer service standards or causing unwarranted repossessions.
Persuade delinquent customers to become current while using professionalism, tact and adhering to all applicable collection laws.
Achieve numeric standards for servicing delinquent accounts without sacrificing quality of service.
Thorough knowledge of the Company's Standard Operating Procedures, retail finance programs, as well as state and federal legal requirements with regard to collections procedures, bankruptcies, and repossessions, keeping abreast of current requirements and changing legislation
Regularly update Collection Supervisor on status of accounts and special situations.
Education: Post high school education preferred
0-2 years collection experience
Computer experience required
Persuasive and professional communicator
Organized with ability to multitask
Effectively and efficiently work under pressure
- Exemplary attendance history
Conditions of Work:
- No travel
Dialer Performance Analyst - Call Center - Navigant Cymetrix - Birmingham, AL
Navigant Cymetrix unites the strengths of four category-leading companies to address the complexities of today's healthcare system. We design, develop and implement integrated, patient-centered solutions for sustained improvements in performance and profitability, working collaboratively across a spectrum of customers that encompasses hospitals, health systems, physician practice groups and payers.
Responsible for enabling the Call Centers to operate according to established processes.
Responsible for Dialer performance research and analysis.
Responsible for communicating Dialer performance to Call Center leaders.
Responsible for ensuring daily TCS call table extracts are updated daily and to ensure those extracts are loading into LiveVox on a daily basis.
Responsible for updating the dialer schedule daily/weekly, as the need arises, to ensure accounts are dialing per Operational expectations.
Responsible for analyzing various dialing reports to determine effective dialing penetration and best time to call for right party contacts (RPCs), promise to pays, verification of demographics and patient liability payments.
Responsible for not only creating IVR platforms, but analyzing current platforms for optimum performance
Duties and Responsibilities
Include the following. Others may be assigned.
Design, build and track daily dialer campaigns, including inbound, outbound, and automated messaging.
Monitor real-time dialer statistics and make adjustments to tune performance throughout the day; pacing, line adjustment.
Communicates inbound/outbound dialing outcomes to Call Center leaders through weekly/monthly reports and/or conference calls.
Works closely with BI to ensure high integrity of data between Metrix/CUBS & LiveVox
Works closely with BI to resolve any issue within LiveVox platform
Consults and collaborates with WFM Analyst and Operation Managers on creating staffing models to satisfy demand needs, reporting on schedule adherence, and unplanned absences as they affect process performance.
Consults with Call Center leaders and BI to ensure data upload and inbound/outbound campaigns are effective
Works closely with Call Center leaders/Process and Analytics to create Excel/.txt upload files when the ACE/TCS call table extract process is not available
College degree or equivalent industry experience.
4+ years' experience and excellent working knowledge of Predictive Dialers, Telephony servers, IVRs.
Excellent decision making and detail oriented skills a must
Ability to multi-task - monitor multiple concurrent call campaigns & projects
Advanced knowledge of Microsoft Office Suite skills (Excel, Access, Word, etc.)
Adaptability to learn the LiveVox call table extract program and the predictive dialer application
Excellent oral and written communication skills
Ability to analyze data among multiple reports to determine dialer effectiveness
Strong conceptual, as well as quantitative and qualitative analytical skills
Work as a member of a team as well as be a self-motivator with ability to work independently
Constantly operates a computer and other office equipment to coordinate work
Frequently travels by airplane, train or car as necessary to perform work at another location
Regularly uses close visual acuity and operates computer equipment to prepare and analyze and transmit data
Generally works in an office environment
Navigant Cymetrix is an Equal Employment Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, national origin, ancestry, citizenship status, military status, protected veteran status, religion, creed, physical or mental disability, medical condition, marital status, sex, sexual orientation, gender, gender identity or expression, age, genetic information or any other basis protected by law, ordinance, or regulation.
Navigant will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of applicable law or ordinance including the Fair Chance Ordinance of Los Angeles and San Francisco.
Navigant Consulting, Inc. (NYSE: NCI) is a specialized, global professional services firm that helps clients take control of their future. Navigant's professionals apply deep industry knowledge, substantive technical expertise, and an enterprising approach to help clients build, manage and/or protect their business interests. With a focus on markets and clients facing transformational change and significant regulatory or legal pressures, the Firm primarily serves clients in the healthcare, energy and financial services industries. Across a range of advisory, consulting, outsourcing, and technology/analytics services, Navigant's practitioners bring sharp insight that pinpoints opportunities and delivers powerful results. More information about Navigant can be found at navigant.com.
Customer Solution Center Dialer Administrator
The Dialer Administrator will develop, schedule, and maintain a dialer calendar to ensure that performance needs align technology usage with the business strategy plan. The Dialer Administrator will provide support for all outbound technology, Noble Campaign Management, Outbound Campaign Design, Campaign Manager, Outbound Import and Outbound Option Dialer. They will coordinate dialer work and provide reports to the executive management team for tracking dialer utilization.
QUALIFICATIONS AND REQUIREMENTS
High School Diploma
Bilingual in one of LA Care Health Plan's threshold languages is highly desirable.
English, Spanish, Chinese, Armenian, Arabic, Farsi, Khmer, Korean, Russian, Tagalog, Vietnamese, Korean
With High School Diploma: 5+ years of analysis experience with 2 years of technical or certification training and 2 year experience administering dialer, IVR, Noble Systems Campaign Managment or other phone system technology
Knowledgeable with importing data for use in report software, spreadsheets, graphs, and flow charts.
Ability to understand and interpret statistical and business modeling.
Proven written, oral and collaboration skills
Knowledgeable with Predictive Dialing, Preview Dialing, Direct Preview, Dialing and Progressive Dialing
Working knowledge of automated dialers including hardware and software.
Proficient personal computer skills including Microsoft Office.
Ability to handle multiple projects and communicate results.
Ability to work independently, take initiative, and respond to rapidly changing priorities in a multi-tasked environment.
Excellent interpersonal, written, and oral communication skills.
Ability to work in a team fostered environment.
Ability to prioritize and organize work.
With Bachelor's Degree: 2-3 years of analysis experience and experience in administering dialer, IVR, Noble Systems Campaign Managment or other phone system technology
With Associates Degree: 4 years of analysis experience with 2 years experience in administering dialer, IVR, Noble Systems Campaign Managment or other phone system technology
Programming experience and/or knowledge of visual basic scripts and file formats preferred.
Senior Dialer Infrastructure Tech Specialist Aspect UIP / Aspect ALM
The role of the Dialer Senior Technical Analyst is to provide technical and operational assistance for the Aspect predictive dialers. This includes both production support (resolving trouble tickets to support daily business operations) and minor system enhancement requests (automation scripting changes, messages, etc.). The Dialer Support Analyst will partner with Operations, other IT groups, and the dialer vendor to troubleshoot, diagnose and resolve production problems. Work efforts must comply with Service Level Agreements (SLAs) and Citi standards for incident management, change control and documentation.
Provide on-call coverage (24/7) for dialer trouble tickets
Gather necessary data / examples to diagnose problem
When appropriate, open and manage vendor support requests
Develop or determine problem resolution
Test resolution on development system
Obtain operational approval of test results and implementation plan
Follow Citi IT change implementation requirements
Participate in required conference calls for severity 1/2 issues
Ensure prompt resolution and SLA compliance
Implement minor system enhancement requests
Assess deliverables, identify critical paths and dependencies
Estimate time and cost requirements
Establish development plan, schedule, and risk / contingency plans
Test any system changes in development environment prior to implementation
Coordinate scheduling and implementation of request solution
Follow Citi IT change implementation requirements
Communicate request status to the internal Citi customers
Document timely status updates on assigned trouble tickets and maintenance requests
Citi, the leading global bank, has approximately 200 million customer accounts and does business in more than 160 countries and jurisdictions. Citi provides consumers, corporations, governments and institutions with a broad range of financial products and services, including consumer banking and credit, corporate and investment banking, securities brokerage, transaction services, and wealth management. Our core activities are safeguarding assets, lending money, making payments and accessing the capital markets on behalf of our clients.
Citi's Mission and Value Proposition explains what we do and Citi Leadership Standards explain how we do it. Our mission is to serve as a trusted partner to our clients by responsibly providing financial services that enable growth and economic progress.
We strive to earn and maintain our clients' and the public's trust by constantly adhering to the highest ethical standards and making a positive impact on the communities we serve. Our Leadership Standards is a common set of skills and expected behaviors that illustrate how our employees should work every day to be successful and strengthens our ability to execute against our strategic priorities.
Diversity is a key business imperative and a source of strength at Citi. We serve clients from every walk of life, every background and every origin.
Our goal is to have our workforce reflect this same diversity at all levels. Citi has made it a priority to foster a culture where the best people want to work, where individuals are promoted based on merit, where we value and demand respect for others and where opportunities to develop to are widely available to all.
Technical Skills Required:
- 3 to 5 OS – Unix, Linux and Wintel Power User
- 5 years of Aspect UIP, Aspect ALM, basic dialer operations and architecture supporting both inbound and outbound
- 1 to 3 years with base knowledge Sybase, Oracle, Sequel build data query, scripting,
- 3 to 5 years Telephony, Networking, SIP, VoIP and TDM is required
Business Expertise: Working knowledge of Collections policies, processes and procedures
Education / Experience: Associates degree from a technical school or equivalent experience
Effective written and oral communications skills
Customer Focus: Attention to details to ensure highest quality of customer satisfaction
Autonomy: Ability to perform independently with some work direction
Analytical/Creative Thinking: Ability to effectively solve problems through analysis and creative thinking skills
Planning: Manages own time efficiently. Strong organizational skills
Dialer Specialist / Sr. Dialer Specialist
ABOUT US: Wheels Financial Group, LLC d/b/a LoanMart is a private equity backed company with leading sponsors, which recently brought in new executive management from major banks. We are 15-years strong in our industry and we continue to evolve and expand into a progressive, technology-centric powerhouse in the industry. Our recent acquisition of $100 million credit facility from Victory Park will support our newest expansion into the personal unsecured credit market (this is where YOU come in)
ABOUT THE DEPARTMENT / POSITION
The Dialer Specialist is responsible for production activity of the dialer system relating to optimizing call center scheduling performance. This position will also ensure that each dialer campaign adheres to corporate standards as well as complying with all State and Federal laws, regulations and compliance requirements and all applicable policies and procedures.
ESSENTIAL DUTIES AND RESPONSIBILITIES
Development, analysis and distribution of performance reporting; to include real-time adjustments and campaign changes to drive peak RPC's and file penetration related to the dialer's performance and strategy objectives as well as agent statistics.
Administration and monitoring of predictive dialer system including design, build and maintenance of campaigns, calling lists, filters, reports and list strategies through real-time monitoring of campaign performance.
Other duties as assigned by the Manager, Production, VP, Corporate Development, and Manager, Servicing.
Critical Thinking - Using logic and reasoning to identify the strengths and weaknesses.
Excellent oral and written communication skills.
Understanding of call center compliance and controls around FDCPA, TCPA, state and federal calling guidelines
Preference given to candidates with experience in Excel, MS Access, SQL.
Prior report development, dialer administration, or analytical roles a strong plus.
EDUCATION AND/OR EXPERIENCE
- High School or GED
- 2 years call center experience
MACHINES, OFFICE EQUIPMENT & SOFTWARE
- Standard computer equipment.
- MS Office Suite, MS Access
- SQL, Microsoft SQL Server Management Studio
WORKING AT LOANMART
Employees enjoy a work environment that is informal, entrepreneurial, fun, exciting, and active. We keep things buzzing on the floor with contests, games and social gatherings. We offer very affordable, top-shelf medical/dental/vision plans, as well as a variety of supplemental benefits to fit your individual needs. We do not tie up good ideas in a bureaucratic maze- good ideas come from everywhere and we want our employees to speak up and be recognized. Career advancement is a matter of turning an idea into an objective. If you're driven and meet the qualifications above, we want to hear from you!
LoanMart will consider qualified applicants with criminal histories in a manner consistent with the Los Angeles Fair Chance Initiative for Hiring.
Notice to third parties: Please do not contact Wheels Financial Group, LLC about this position unless you are a job seeker and potential applicant for this position. Please do not contact Wheels Financial Group, LLC about other services, products or commercial interests. Notice to Agency and Search Firm Representatives: Wheels Financial Group, LLC is not accepting unsolicited resumes from agencies and/or search firms for this or other job postings. Resumes submitted to any Wheels Financial Group, LLC employee by a third party agency and/or search firm without a valid written and signed search agreement, will become the sole property of Wheels Financial Group, LLC. No fee will be paid if a candidate is hired for this position as a result of an unsolicited agency or search firm referral.
100% Remote Work Opportunity - CIC / I3 Dialer Consultant
100% REMOTE WORK Opportunity - CIC/i3 Dialer Consultant
· Bachler degree in Computer/Math/Science/technology
· Interaction Intelligence dialer certification
· Minimum 3 years of CIC system experience with developing and supporting Interactive Intelligence products.
· Minimum 3 years of IP PBX/Dialer Administration experience.
· 3+ years of SQL database tool
· 3+ years within in high-volume (150K/day) telephonic campaign strategy, implementation, measurement and continuous quality.
· Excellent communication skills
· Strong problem solving ability
Preferred to have:
· Experience with Afiniti product will be a plus.
· Experience on integration of salesforces to autodialing platform (i3, genesys, Avaya,etc)
· Project management skills
Aaron's has a long legacy as an industry leader with continued growth. In business since 1955, we have grown to over 2,000 stores across North America built on a foundation of excellence, customer focus, quality products and services. Personally, and professionally, we hold ourselves to high standards and an unwavering commitment to do what's right; treating every individual with respect, compassion and integrity. We are highly invested in the communities we serve through our community outreach programs, donating time, products and services locally and nationally.
As a potential Aaron's Associate, you'll share our purpose and passion for making a real difference in the lives of others and the rewards that come from creating strong personal connections for life. You'll be a contributing team member in an environment that embraces challenge and has a strong drive to achieve. We like to set the bar high, roll up our sleeves and work together to out-perform the competition. You'll have an opportunity to work in an environment which prides itself on recognizing and rewarding top performers.
As Aaron's Dialer Supervisor, you will be responsible for being ready to operate the primary dialer system and troubleshoot issues. The incumbent will build the campaign to monitor the speed and efficiency of the entire dialer system.
Assist in the development of the Aaron's dialer environment
Manage and maintain the Genysis Interactive Intelligence dialer platform
Help define/improve, then understand and follow calling strategies to meet the business goals for contact rates, idle times, and abandonment rates
Assist in the daily processes that generate the daily campaigns and load the dialer
Identification and troubleshooting of problems and production impediments
Optimize system resources to meet collection objectives
Update and understand system reports and how they relate to dialer strategies
Demonstrative initiative in evaluating automated strategies and provide input
Contribute to effective recovery, maximizing efficiency across all lines of business
Document technical system requirements and provide feedback on strengths and areas in need of improvement
Monitor dialer platform to insure appropriate staffing levels are in place to meet the necessary inbound and outbound call volume
Alert management to capacity issues and makes skill group modifications as necessary
Monitor all campaigns to support dialer initiatives, identify any real-time issues and propose solutions
Use applicable forecasting tools to develop projected call volumes for interval, daily, weekly, monthly, and annual increments
Define and documents all inbound and outbound call flows and ACD configurations
Assist in the development of various dynamic dialing strategies to boost and maintain performance and contact rates
Minimum 1 year as a workforce analyst or a predictive dialer campaign manager in a blended call center environment
Experience with several call center technologies, such as voice communications, ACD, Predictive dialing, unattended dialing
Required Skills and Competencies:
Dialer administrative experience preferably in campaign management
Call Center or Collections background
Ability to work in a team environment
Advanced PC skills with the ability to use MS Office applications
Ability to work in a high paced, multi- tasked environment
Understanding of applicable local, state, and federal regulations
Time management – Demonstrates efficiency and persistence, managing own time and ensuring engagement deadlines and objectives are met
Communication – Understanding of effective communication concepts, tools and techniques; ability to effectively transmit, receive and accurately interpret ideas, information and needs through the application of appropriate communication behaviors. This includes the ability to describe or explain complex processes and issues in a concise manner
At Aaron's, you will have access to a comprehensive benefits package that includes:
Paid time off including vacation days, sick days and holiday
Ongoing training and development
Medical, dental & vision insurance
Employee Purchase Discounts
A drug screen and criminal background investigation are required before beginning employment at Aaron's. A job performance reference check is also required.
Aaron's is an Equal Opportunity Employer.
Dialer Adherence Analyst
The Dialer Adherence Analyst is responsible for the daily dialer campaign performance and efficiency related to dialer operations of the National Marketing Center programs. The Analyst determines make-up of campaign data and drives those variables that impact campaign fulfillment; maintaining a full understanding of the Company's key data and how those fit within the overall business.
ESSENTIAL JOB FUNCTIONS
Responsible for the analysis leveraged to determine past campaign effectiveness and potential opportunities for the special marketing programs.
Performs analysis, documentation, testing, and implementation of campaign activity.
Provides information relating to data performance with web software, databases, and reports.
Ensures efficiency of dialer performance.
Maintains campaigns through maintenance schedules and monitoring.
Develops and prepares data analysis and recommendations.
Monitors agent activity for key performance indicators and adherence.
Utilizes data management systems to maximize workforce productivity.
Presents a professional image and demeanor to internal and external customers.
Completes closing percentage calculations as outlined by executive team.
Organizes, updated, and plans meetings with management to discuss new campaigns.
Performs exclusion auditing and maintenance to comply with business rules.
Completes lead pulls based on business criteria selection.
Reports creation based on customer specifications.
Maintains Microsoft SQL Job scheduling and hierarchy determination.
Completes all required Company trainings and compliance courses as assigned.
Adheres to Company standards and maintains compliance with all policies and procedures.
Performs other related duties as assigned.
- Technical/Trade school certification or equivalent experience in related field.
A minimum three (3) years of experience in the information technology field required.
No supervisory experience required.
- This position does not include any supervisory responsibilities.
LICENSE & CERTIFICATIONS
- This position does not require licenses or certifications.
SKILLS & ABILITIES
This position requires the capability to understand and follow both oral and written directions as well as knowledge and usage of correct business English and office practices. Must be able to communicate effectively with others, analyze and resolve problems, maintain effective working relationships, and interact successfully with internal and external customers.
Specific skills and abilities include, but are not limited to the following:
Knowledge of timeshare industry.
Strong attention to detail.
Keen level of accuracy.
Proficiency in Microsoft SQL server 2008 and 2012.
Computer proficiency in Microsoft Word, Excel and Outlook.
Understand how to develop and implement business strategies.
Ability to interpret and create policies, procedures and manuals.
Excellent customer service skills.
Proficient in time management; the ability to organize and manage multiple priorities.
Ability to take initiative and effectively adapt to changes.
Recognizes an emergency situation and takes appropriate action.
Able to establish and maintain a cooperative working relation.
Ability to interpret and create spreadsheets.
Able to use sound judgment; work independently, with minimal supervision.
Strong analytical and problem solving skills.
Able to perform a variety of duties, often changing from one task to another of a different nature, with impending deadlines and/or established timeframes.
Competent in public speaking.
Performs well with frequent interruptions and/or distractions.
Basic math skills.
Summary: The Dialer System Analyst is responsible for maintaining a high performance blended calling environment for Collections (Loan Servicing) supporting 4 call centers. Effectively collaborate with Management to execute dialer campaigns that achieve strategic objectives in a cost effective manner. Will work very close with workforce management team to optimize resource utilization. Assisting with maintaining and administering changes to the dialer, IVR, telephony system and other associated systems
Essential Duties and Responsibilities include the following. Other duties may be assigned.
Responsible for day to day execution and monitoring of the outbound dialer jobs and inbound performance
Assist with developing dialer calling strategies, jobs, selections set-up, testing, monitoring and verification to optimize the dialer
Assist with maintain/updates dialer settings as needed to maximize scheduling in order to cover all operating hours, maximize production (total dials) and efficiency.
Scheduling adjustments based on contact center performance and staffing schedule adherence to assure service levels are consistently met.
Management, administration, real-time monitoring and adjustment of dialer inbound queues, agent availability, agent skill sets and outbound dialer campaign results
Deploy appropriate pacing concepts and apply the correct logic to produce efficient campaigns with low abandons and high connect rates
Assist Manager with providing full dialer and logistical support for entire Collection (Loan Servicing) team.
Documentation of system configurations and historical tracking of changes to strategies
Ensure compliance with FDCPA/TCPA and privacy requirements for customer contact
Manage and maintain department key performance indicators as it pertains to dialer operations
Troubleshoot and resolve issues related to products as a result of alerts or customer complaints
Participate in implementation and support expansion and new initiatives
Provide manager with feedback and recommendations on dialer/campaign changes to support contact rates and other performance indicators
Deliver ad-hoc data analysis, production of daily reports, troubleshooting of production issues, and operations support of multiple contact centers
Track key performance indicators, generate and distribute dialer reports as necessary
Coordinates with IT and vendors in troubleshooting to assure full functionality and systems performance during all hours of operation
All other duties as assigned
Experience and Required Skills:
Minimum 1-2 years of dialer management experience
I3 and Noble System CallTech (Best Time To Call) experience a plus
Strong analytical and organizational skills
Ability to meet strict deadlines
High level of comfort working with MS Office and proficient in Excel
High level of problem solving, time management and sound judgment skills
Excellent verbal, interpersonal, written skills
Work Effectively in a team-oriented and collaborative environment
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