Direct Mail Clerk Job Description Sample
Direct Mail Postal Statement Clerk (39209)
RMS Marketing Solutions Chicago (RR Donnelley - 5501 W. Grand Ave, Chicago) seeks an experienced Mail Statement Clerk to handle the following duties and responsibilities:
Prepare and process necessary paperwork related to mail services; maintaining records of jobs, quantities, class of mail in online database (Mail List)
Validate mailpiece to ensure adherence to proper size, weight, postage and other postal regulations for mail compliance
Verify client postage, CRIDs, Ghost# and CAP reference per job prior to mail statement generation
Input, update and maintain mail.dat records with required postal informtion prior to uploading into PostalOne. Print postal statement after completion of upload.
Analyze and resolve data error, file inconsistencies and escalate postal updates issues on Monticello MailDB and PostageDB
Attend daily Mail meeting to obtain final mailing status and communicate changes to Shipping personnel in time to meet mail dates
Monitor status of jobs in production to ensure pallet counts match mail statements at time of completion
Other related duties as deemed necessary.
High School diploma or GED required
Excellent mathematical skills, ability to add, subtract, divide, multiply and calculate percentages
Must have strong analytical, communication and problem solving skills
Well versed with Microsoft Word, Microsoft Excel and GMail
Must be able to work overtime hours when needed
Three or more years of experience processing mail statements in the direct mail/print industry
Familiarity with USPS regulations related to First Class and Standard mail.
Knowledge of USPS 'Report Card' required
Logistic department experience a plus
RRD is an EEO/AA including Vets and Disabled Employer
Direct Mail Service Logistics Coordinator (38211)
Performs freight analysis, planning and coordination for mailings presorted by the plant. Facilitates interaction with Freight Service Providers. Maintains freight tariff tables for various freight service providers. Acts as first point of contact for all DynaMail and all third party DSMS systems. Investigate USPS Scorecard errors and dispute any job related back charges.
ESSENTIAL DUTIES AND RESPONSIBILITIES include the following:
Perform freight analysis and planning for mailings presorted by the plant for best optimization of postal rates and shipping methods. Prepare final freight estimate using Dynamail and/or Monticello tools. Evaluate best processing methods for each mailing, considering Commingle vs. Drop SHip/CoPal. Develop routine for hybrid processing consistent with plant and customer goals.
Assure proper carrier is engaged to meet client delivery and in-home expectations based on RRD/RMS objectives and familiarity with all carriers.
Act as primary liaison with all freight service providers: DLS, Fairrington, Choice, ALG. Assist CS and Mail Dept with requests for other and new carriers.
Maintain freight tariff tables for various freight service providers. Monitor and facilitate all updates to tariffs and software.
Manage communication between postal and logistic entities to ensure client's requirements are being met (i.e., Fairrington, Choice Logistics, RR Donnelly, Harte Hanks and ALG). Provide support and assistance to Mail Planning Clerks when necessary.
Attend meetings regarding processes and procedures pertaining to logistics and freight planning as necessary.
Tracking of critical in-home date driven projects.
Provide backend reporting for clients on special requests, such as: drop ship, IMB scans, etc.
Keep track of monthly USPS Scorecard errors and investigate their cause. Provide information to department managers if corrective action is needed, when approaching USPS Scorecard error limits.
Dispute and then eliminate or reduce USPS Scorecard fees.
Act as primary contact for local Dynamail issue resolution. Support Fairrington , ALG and Choice DSMS systems' for issue resolution.
Provide support to Mail Department for PostalOne errors they are unable to resolve. Escalate to PostalOne helpdesk or RRD Helpdesk if necessary. Maintain records of errors and open issues.
Adhere to client confidentiality and data security procedures, as expressed in agreements or guidelines.
Meet or exceed quality, productivity and service levels to ensure client satisfaction and retention.
Other duties or projects as assigned.
High School Diploma or general education degree (GED), college coursework preferred
Two to Five years experience in Direct Mail
Familiarity with Satori products or equivalent postal presort software, logistics planning experience,
Supervisory experience preferred and familiarity with USPS regulations related to First Class and Marketing(Standard) mail.
Must have strong analytical, communication, problem solving and project management skills.
RR Donnelley is an EEO/AA including Vets and Disabled Employer
Account Manager, Direct Mail (38361)
Serves as a direct liaison between the client, sales and division, ensuring timely and accurate production of the client's direct mail product for high profile accounts or accounts which require special expertise. Coordinates all phases of creative, production, manufacturing and distribution of the client's direct mail product while ensuring adherence to the specifications supplied to RRD by the client. Provides guidance, mentoring, training and leadership to other members of the Client Services team.
Receives direct mail campaigns from existing clients and executes all phases of production including communication and details necessary to successfully process orders through the appropriate production facility in a timely and efficient manner, without disruption, from inception through delivery.
Responsible for creating all production-related materials or documents such as part / plate matrices, production specs, imaging & order processing instructions, quality guidelines, communicating daily status and production schedules.
Conduct general proof reviews to ensure that all client and Response Marketing Solutions (RMS) standards are met.
Coordinate delivery schedules with customers on in-coming components for use in the direct mail package. Coordinate delivery schedules with other RRD facilities to ensure that all components are available for timely production at the finishing RMS facility.
Troubleshoot and traffic all production-related tasks. Identify production-related problems and solutions associated with client projects and participate in decision making with Client Services team. Expected to initiate solutions to complex or unusual issues, coordinating with sales as appropriate.
Attend client pre-planning, debrief, creative strategy, and any other production-related meetings as needed. Travel to client site, production facility or other sites as required. Attend press checks on behalf of customer or sales, if necessary.
Review all invoicing and dispute charges when discrepancies are discovered.
May be responsible for inputting, updating and maintaining forecast system for assigned accounts.
Manage and develop relationships with assigned accounts to further penetrate the business in a production capacity. Support sales initiatives by identifying additional opportunities within assigned accounts.
Support sales staff with procurement of new business. Maintain knowledge and understanding of company product lines, capabilities, market conditions, price and competitive activity within assigned accounts.
Facilitates the rollout of customer specifications for jobs and provides training that is specific to customer requirements for particular jobs to other employees as necessary.
Determine and document departmental best practices, special projects and SOP's.
Assist Sales and perform other duties as required or requested.
College degree in graphic communications, printing technologies or business related field or equivalent.
Three or more years of experience in direct mail and / or printing and service related field.
Exposure to managing direct mail creative strategy, design & execution a plus.
Demonstrated effective interpersonal skills and strong written and oral communication skills.
May provide oversight of work conducted by junior level staff and/or review/audit work for accuracy.
Must have advanced knowledge of technology to include computers and software programs such as MS Office or MAC word processing, spreadsheets or other programs specific to the job in order to complete job duties successfully.
Must have excellent oral and written communication skills to communicate effectively across departments when completing assignments.
Must have strong organizational skills with ability to manage deadlines and prioritize workload and make adjustment to meet business needs. Strong project management, multi-tasking and attention to detail.
Manager, Customer Growth - Direct Mail Channel
Wayfair is looking for a strategic, analytical leader to aggressively drive our strategy and execution for Wayfair's Direct Mail Marketing channel. Direct mail is one of Wayfair's largest customer growth channels and we have an aggressive growth plan outlined for 2018, which the Manager will be instrumental in driving.
Qualified candidates should be analytically savvy and comfortable drawing conclusions from data in Excel, and have experience making decisions based on imperfect information. They should be intellectually curious, and eager to work in a fast-paced, highly dynamic culture. We're always thinking about what's next and how to drive the channel, so the Manager should feel comfortable owning and driving their own roadmap, and thrive in a "test and learn" environment. Candidates should also be strong communicators, as they'll be working cross-functionally with many different teams inside and outside of Customer Growth, and will need to effectively communicate test results and learnings to different departments and negotiate with vendors.
Own and drive the roadmap and growth of Wayfair's solo mail program (catalogs and smaller format mail)
Identify new opportunities to reach out to new customers, including new formats, creative concepts, life stages to target (e.g. movers, renovators, millennials), and others
Test new ways to keep existing customers engaged through direct mail, driving repeat orders from both highly engaged and lapsed customers
Partner with Buying, Creative, Finance, Data Science, Customer Growth, and Engineering functions to achieve shared goals
Perpetually prioritize competing interests to focus on highest-impact activities
BA/BS degree, with strong academic record (a plus if in an analytical major)
3-5 years of work experience
Exceptional communication skills, both verbal and written
Strong quantitative skills and proficiency performing analyses in Excel (experience with SQL is a plus); comfortable in a data-driven environment
Ability to think and perform both tactically and strategically
Excellent interpersonal and team building skills, including experience managing high-performing teams
Capacity to multi-task and work well within a dynamic, fast-paced organization
Proven track record of leadership, taking ownership, and driving results
Experience in project and/or people management a plus
Great attitude and sense of humor – we are a hardworking team in an open seating environment!
About Wayfair Inc.
Wayfair believes everyone should live in a home they love. Through technology and innovation, Wayfair makes it possible for shoppers to quickly and easily find exactly what they want from a selection of more than 10 million items across home furnishings, décor, home improvement, housewares and more. Committed to delighting its customers every step of the way, Wayfair is reinventing the way people shop for their homes - from product discovery to final delivery.
The Wayfair family of sites includes:
Wayfair, an online destination for all things home
Joss & Main, where beautiful furniture and finds meet irresistible savings
AllModern, unbelievable prices on everything modern
Birch Lane, a collection of classic furnishings and timeless home décor
Perigold, unparalleled access to the finest home décor and furnishings
Wayfair generated $5.2 billion in net revenue for the twelve months ended March 31, 2018. Headquartered in Boston, Massachusetts with operations throughout North America and Europe, the company employs more than 8,700 people.
Sales Representative, Direct Mail (38856)
RRD (NYSE:RRD) is a global, integrated communications provider enabling organizations to create, manage, deliver and optimize their multichannel marketing and business communications.
In this position, the Direct Mail Sales Representative will take a strategic, integrated approach to creating and selling effective direct mail. This position is responsible for prospecting and selling to new customers, as well as growing and retaining existing business.
Responsible for new business development
Must be comfortable prospecting and making prospecting calls
Understand and sell all services that apply to specific customer's needs
Prepare client presentations and contract negotiations
Manage, renew and present new offerings to existing clients
Will work as part of a team to develop and maintain clients
Ensure customer satisfaction before, during and after sales campaigns
Strategically sell by focusing on multi-level relationships at the client in order to understand the internal activities
Prior experience in the direct mail and /or direct marketing industry
Bachelor's degree required with 5 or more years of experience
Strong organizational and problem solving skills
Excellent communication and presentation skills
High level of industry knowledge
Proficient in MS Word and Excel
Customer Service Representative - Direct Mail
Job Number: 1936659BR
Employment Type: Regular Full-Time
Job Category: Operations
Region: 034 : NFC and PUD
Address Line 1: 7900 Legacy Drive
Zip Code: 75024
The Customer Service Representative (CSR) position is a customer-focused position responsible for customer satisfaction by providing responsive service that enhances the overall FXO products and services offering. The role encompasses interaction with customers over the phone, email and if required face-to-face by gathering project specifications to support order processing from quotation through order delivery. This position requires minimal instruction and supervision and interacts on a daily basis with customers and business partners (internal and external) to ensure customer's projects are completed on time.
General Duties and Responsibilities
Support sales team by collaborating with key customer accounts and own the account relationship from quote through project execution
Receives artwork, distribution list and obtains production and delivery specifications from customers and/or sales representative.
Reviews pricing and creates quote for submission to customer / sales
Preflight and proof files in timely fashion for production
Manage the routing of print jobs from the commercial customers for production
Create, maintain, track and update production schedule and billing using scheduling software tools
Follows up with calls to customer / sales at regular intervals throughout the process
Provide outstanding customer service via phone and email to customers, commercial sales and internal teams
All other duties as needed or required
Minimum Qualifications and Requirements
Bachelor's degree or equivalent experience
3+ years print production experience required
4+ years customer service experience
Proficient in Microsoft desktop applications and Adobe Creative Services
Must be willing to work in different shifts, as needed, to cover hours of normal operation
Ability to quickly become accustomed to changing technologies and adapt work-in progress to changing conditions and information
Excellent oral and written communication skills
For new hires, must meet all FedEx Office employment qualifications in force at time of hiring
For current FedEx Office team members, must meet hiring criteria for the position and transfer requirements as outlined in the Team Member Handbook
Ability to travel as required in order to meet with customers, vendors, other team members, and/or other business necessities
Ability, on a consistent basis, to maintain attention and concentration for extended periods of time
Ability, on a consistent basis, to read and interpret documents and instructions from customers, vendors, and other team members
Ability, on a consistent basis, to communicate effectively with customers, vendors, and other team members
Ability, on a consistent basis, to perform work activities requiring cooperation and instruction
Ability, on a consistent basis, to function in a fast-paced environment, under substantial pressure
Ability, on a consistent basis, to work within the appropriate level of independence
Ability, on a consistent basis, to report regularly to work and maintain established business hours in order to support the FedEx Office business; regular attendance and/or reporting could include regular attendance at a physical location and/or maintaining established business hours depending on the scope and nature of the position
Quality Driven Management (QDM)
(Quality Driven Management strives to deliver market-leading customer experience, business excellence, and financial return through a Quality-oriented culture and day-to-day application of Quality science.)
Suggests areas for improvement in internal processes along with possible solutions
Works with management to reduce company costs/wastes, and to optimize profitability in areas of responsibility
Applies Quality concepts presented at training during daily activities
Supports FedEx Office Quality initiatives
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.
All offers of employment made by FedEx Office are contingent upon the successful completion of a background investigation and a pre-employment drug screen (which must be completed within 2 business days of any conditional offer of employment). The existence of a criminal record is not an automatic or absolute bar to employment and a candidate's criminal record will be considered individually based on factors such as the relationship between the job sought and the criminal offense, the timing of the offense, the nature of the offense, and any other relevant information. FedEx Office will consider for employment qualified applicants with criminal histories consistent with the requirements of the San Francisco Fair Chance Ordinance.
If you have a disability and you need assistance in order to apply for a position with FedEx Office, please email us at HR.BrassRingHelp@FedEx.com.
Direct Mail Coordinator - DHQ
Direct and coordinate the direct mail efforts of The Salvation Army Wisconsin/Upper Michigan Division; accurately maintain and utilize the donor file in an efficient productive and cost-effective manner; ensure the proper acknowledgment of all contribution received through direct mail.
Reviews all new campaign material proposed by direct mail vendor.
Provides ad hoc detailed current and historical reports for all command units to the Divisional Director of Development.
Makes annual visits to the direct mail vendor processing facility to learn process updates and maintain proper perspective on processing procedures and how they affect mailings.
Coordinate and supervise the handling of remit slips for accurate posting into The Salvation Army's computer data base as a reliable maintenance of TSA files, and provide receipts when requested.
Ensure that all deadlines are met for list maintenance updates, data processing requests and text or package changes.
Forward address changes for addresses outside the Wisconsin/ Upper Michigan Division to the appropriate division and subsequently code "undeliverable", "no forwarding address", etc.
Prepare acknowledgements and write customized letters as directed by Divisional Director of Development.
Sort donor requests for information/complaints according to policy.
Keep abreast of Post Office regulations and zip code changes and share immediately with Development Director.
Maintain zip code assignments of Corps, DHQ and Service Extension.
Provide statistical analysis as required for various fund raising studies.
Monitor and coordinate day-to-day operations of direct mail tasks.
Initiate and establish direct mail policies and procedures (with the approval of the Divisional Director of Development) including but not limited to list maintenance, return mail, disaster returns, etc. Communicate these with Corps Officers and personnel.
Participate in direct mail campaign planning, creative sessions and strategic planning.
Participate with budgeting, projection of income, and participate in the evaluation of the direct mail program.
Keep abreast of industry changes and trends through professional associations and current publications.
Provide training for direct mail assistant, volunteers and corps personnel as needed.
Organize and conduct Divisional Round Tables for information sharing on Direct Mail Campaigns.
Associates degree preferred, with two years experience working with direct mail.
Understanding of and experience with Salesforce preferred.
Knowledge of techniques in the field of funding raising.
Have experience and working knowledge of data processing, and ability to learn current donor base management software.
Must be able to work well with other people, and demonstrate skills in coordinating team work.
Must be self-motivated.
Working knowledge of computers and Microsoft Office software
Strong organizational skills, with the ability to prioritize tasks.
Strong written communication skills.
Good oral communication skills.
Must maintain confidentiality.
Direct Mail Analyst/Coordinator (11808)
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Direct Mail Analyst/Coordinator
Tracking Code11808 Job DescriptionJob Description
Globe Life And Accident Insurance
Job Title: Campaign Design Analyst/Coordinator
Department: Marketing – Campaign Design
Research and development of data processing instructions for direct mailing and inter-company lead generation campaigns.
Verification of the data processing for the campaigns above.
Development of programming specifications for newly developed and on-going processes for the campaigns above.
Maintain and analyze weekly/monthly response analysis reporting for management.
Attend meetings and occasionally lead meetings to assist management on topics relating to assigned campaigns.
Logically and critically think through job flows and processes to ensure the most efficiency and accuracy, while keeping in mind the effect on other marketing efforts.
Primary Duties & Responsibilities
Writing data processing and programming instruction and help rationalize/problem solve errors, anomalies or discrepancies found in reporting.
Write processing & programming change instructions in Microsoft Word and Excel.
Analyze and check processing reports generated by the Data Center.
Run and analyze summary jobs on the mainframe.
Generate tracking reports with Word and Excel for assigned campaigns.
Facilitate movement of data files from outside vendors to the Data Center.
Analyze the feasibility of proposed direct mail projects from management.
Organize, check and distribute direct mail sample packages.
Lead meetings to inform management and other departments of processes within mailing campaigns.
Knowledge, Skills, & Abilities
Excellent written and verbal communication skills.
Good math skills.
Attention to detail and analytical thinking.
Proficiency in Microsoft Excel, Outlook & Word.
Ability to identify questionable deviations in trends within processing counts and root causes to these deviations.
Ability to work within timelines by completed tasks correctly and on time.
Education & Work Experience required
- College Degree preferred and/or OJT required.
- 1-3 years in a job requiring similar skill sets (i.e. attention to detail, procedure analysis, and communication).
Within an 8 hour work day, a person may have to:
Lift to waist/overhead, from floor/waist, carry or push no more than 25lbs.
Sit at a computer for a majority of the day (90%) with allowance to get up and stretch/walk. Standing (5%), Walking (5%)
Heavy visual use looking at computer monitors for the majority of the day.
Rarely will have to bend/stoop, squat, reach above shoulder level, crouch, kneel, push/pull.
Should never have to crawl, climb, and balance.
This document reflects only the general details considered necessary to describe the principal functions of the job identified, and shall not be construed as a complete or final description of the work requirements that may actually be inherent in the job.
Job LocationMcKinney, Texas, United StatesPosition TypeFull-Time/Regular
Direct Mail Analyst
This position will be located in Wausau, WI.
Eastbay, a leading supplier of athletic footwear and apparel, is searching for a Direct Mail Analyst who will develop, enhance and analyze circulation plans and other reporting to maximize profit for all direct marketing initiatives.
Eastbay's Direct Mail Analyst will:
Develop and enhance circulation plans based on historical data, economic factors, industry trends and house file changes. Analyze results of circulation plans to adjust segment mix and financial factors to optimize profitability.
Update, communicate and audit adjustments to circulation plans.
Produce, distribute, and maintain accuracy of segment reports to reflect correct demand.
Make recommendations to improve demand revenue, demand orders and profit for all direct marketing initiatives.
Plan, monitor and adjust daily catalog requesters to ensure appropriate distribution.
Develop, enhance and maintain circulation databases and applicable SAS code.
Develop, oversee and audit list processing specifications to ensure proper customer selection.
Work with other departments in the company to gather necessary information for the creation of the quarterly sales report. Assist in creating and editing the quarterly sales report.
Assist in creating, editing and distributing the monthly sales report to Finance.
Provide Category Managers with product- and brand-specific demand data to help determine appropriate page count recommendations. Strategize with marketing group to determine effect of direct marketing initiatives.
Qualified applicants will have a Bachelor's degree and 2-5 years of related experience or equivalent combination of education and experience. Other skills needed include:
High attention to detail
Experience working in SAS or similar statistical software packages
Advanced Microsoft Excel experience
A passion for planning
Communications skills to explain and interpret data
Senior Associate Art Director - Print Direct Mail
West Creek 8 (12080), United States of America, Richmond, Virginia
At Capital One, we're building a leading information-based technology company. Still founder-led by Chairman and Chief Executive Officer Richard Fairbank, Capital One is on a mission to help our customers succeed by bringing ingenuity, simplicity, and humanity to banking. We measure our efforts by the success our customers enjoy and the advocacy they exhibit. We are succeeding because they are succeeding.
Guided by our shared values, we thrive in an environment where collaboration and openness are valued. We believe that innovation is powered by perspective and that teamwork and respect for each other lead to superior results. We elevate each other and obsess about doing the right thing. Our associates serve with humility and a deep respect for their responsibility in helping our customers achieve their goals and realize their dreams. Together, we are on a quest to change banking for good.
Senior Associate Art Director - Print Direct Mail
In an era of digital first, we're looking for a talented Senior Associate Art Director who's also a staunch believer in direct mail—and recognizes the value direct mail brings to an acquisitions strategy.
Our ideal candidate is a seasoned creative professional who can bring out the best work in our agency partners by providing them actionable feedback to take work to the next level. And while much of this effort will be providing direction to work in flight, there will be opportunities to build your own creative packages, too.
Here's what you need to be successful….
The ideal candidate is detail oriented Art Direction or graphic design with the ability to shape the work.
Seasoned enough to serve as execution point person in the lane with a job-specific or execution-based focus, who has a strong working knowledge of print production techniques.
Attends routine meetings
Serves as Creative representative for projects, ensuring marketing is on brand, on strategy and able to be executed
Able to deliver real-time, actionable feedback, ensuring that work is on brand (tone and visuals) and on strategy and escalates to Creative Director when necessary.
Stays up-to-date with DM best practices, working lock-step with our partners.
Routinely engages with Creative Director and strategy to ensure channel goals and objectives are being realized
Can come to the table with proven strategies and tactics on what makes a successful DM piece—especially in the financial space
Intimate understanding on how print direct mail works in a digital-rich environment
Must have working knowledge of programs such as InDesign, Photoshop, Sketch, keynote and PPT
At least 3 years' experience in direct mail
At least 3 years in a creative art position
- College degree specializing in Art Direction and/or Graphic Design
- 5 years' experience in direct mail
- 5 years in a creative art position
At this time, Capital One will not sponsor a new applicant for employment authorization for this position.
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