Director Dental Services Job Description Sample
Director Of Marketing (Medical Family Practice & Dental Clinic)
is a parent company for multiple healthcare entities. We are seeking to identify talent for our various healthcare entities, composed of the following service lines:
Director of Marketing
(Medical Family Practice & Dental Clinic)
REPORTS TO: Chief Operating Officer
QUALIFICATIONS: College degree required. Concentration in Marketing, Business, or Communications preferred. At least five years in marketing director role within professional services environment. Strong leadership and consensus building skills; marketing management and strategic planning experience; a proven track record in developing and administering a marketing program. Must be a self-starter, highly organized, and able to work well with professionals and executives at all levels in the organization. Polished presentation and interpersonal skills. Must possess top level business management, interpersonal, innovation, persuasiveness, adaptability, good judgment, decision-making, stress tolerance, collaboration and facilitation skills. Needs good knowledge of Microsoft Office and Windows-based computer applications. Background in healthcare marketing a plus.
1. Design, implement, and facilitate annual marketing plan for the firm. Support and facilitate development and implementation of section business/marketing plans.
2. Plan and administer the firm’s Marketing Operations budget; support development of each company’s marketing budgets.Provide the planning and leadership to the Marketing Department by ensuring that the appropriate structures, systems, competencies and values are developed in order to meet and exceed the goals of the Marketing plan.
3. Manage the productivity of the marketing plans and projects. Assume overall responsibility for developing the annual marketing plan for the organization; for strategic market planning; market research programs; field force activities, and control of the marketing budget
4. Monitor, review and report on all marketing activity and results. Organize and direct marketing and strategy meetings on a regular basis whereby the strategy and promotion programs are reviewed.
5.Conduct market research to determine market requirements for existing and future products.
6. Develop and implement marketing plans and projects for new and existing products.
7. Establish a system of reports and communications for all information from the marketing team to the sales team and for feedback and request from the sales team to the marketing team.
8. Organize and implement client relations including:
- client satisfaction surveys
- client development activities
- client skills training
- special events
10.Oversee business development activities including:
- efforts through Business Development Specialists
- offer coaching for prospective client meetings, presentations, etc.
- work with branch offices on designing and implementing prospecting and client contact systems.
- external communications and systems
- internal communications and systems
- public relations efforts
- external vendors and consultants
- liaison with media and advertising
13. Assist with and support company’s involvement in various healthcare networks including coordinating business development and marketing activities via these relationships.
14. Design and plan quarterly marketing training seminars for Senior Managers, Middle Managers, and Business Development Specialists/Branch Marketers.
15. Oversee firm’s electronic marketing efforts including supervision of Web site design and maintenance.
16. Supervise Branch Marketers, Business Development Specialists, and Nurse Liaisons. Make staffing and hiring decisions within marketing department.
17. Other special assignments as requested by the Executive Staff
Description: Position Purpose\: Administer, maintain and implement utilization and quality management activities, which include the review of prior authorizations, clinical appeals and potential quality issues. Provide dental advice and counsel to internal and external customers as needed.
- Responsible for reviewing, administering, and maintaining prior and retrospective authorizations and clinical appeals.
- Resolve grievances related to dental quality of care under the dental plan.
- Actively participates in the functioning of the plan grievance procedures under the dental plan.
- Directs involvement in the implementation of quality improvement activities under the dental plan, including tracking and trending quality care issues.
- Evaluates clinical decisions to ensure they are not influenced by fiscal or administrative management considerations.
- Evaluates dental care provided to ensure meets state clinical criteria and standards for acceptable dental care and ensures dental protocols are followed.
- Assists in the design, development and implementation of appropriate dental policies, protocols and procedures which are in compliance with the most current accepted professional standards
- Actively participates in the functioning of the plan fraud, waste and abuse protocols of the dental plan.
- Responsible for Dental Consultant training and calibration.
- Primary clinical contact for UM, Claims, and Professional Relations personnel.
- Assists in the design, development and implementation of appropriate dental policies, protocols and procedures which are in compliance with the most current accepted professional standards.
Education/Experience\: Doctor of Dental Surgery (DDS) or Dental Medicine (DMD) degree from a university-based dental education program accredited by the American Dental Association Commission on Dental Accreditation. 7+ years of clinical dental practice, including 3+ years of experience in insurance or benefits administration setting.
License/Certification\: Hold an active, unrestricted license or certification to practice medicine or a health profession in a state or territory of the United States. Current state license as a Doctor of Dental Surgery (DDS) or Doctor of Dental Medicine (DDM) without limitations or sanctions from government programs. Unless expressly allowed by state or federal law or regulation, are located in a state or territory of the United States when conducting a peer clinical review.
Centene is an equal opportunity employer that is committed to diversity, and values the ways in which we are different. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or other characteristic protected by applicable law.
Dental Assisting Program Director
Carrington College’s Boise, Idaho campus is seeking a dental educator to serve as Program Director of our Dental Assisting program. The Dental Assisting Program Director is responsible for academic and administrative oversight of the program including activities related to the student experience and student success. This includes managing active students, students on leave of absences and students on externship. This position is also responsible for meeting all CODA programmatic accreditation regulations, developing and implementing retention strategies, and reviewing externship site quality and volume. In addition, the Dental Assisting Program Director oversees and supports the Dental Assisting Instructors with classroom observations, training and teaching in the classroom as needed.
Teach courses in a Term or Terms
Develop, implement, and conduct assessments on program and course student learning outcomes.
Coordinate faculty activities and trainings
Coordinate faculty scheduling within the program
Assist with selection and the interview process of faculty within the program
Develop and evaluate sites for clinical education, externship and preceptor ship as applicable
Maintain faculty substitute listings and current contact information for the program
Coordinate new faculty orientation and program-specific orientations for students in their program
Conduct assessments of all class sessions of the program as required by policy
Maintain and manage a sufficient inventory of program equipment and supplies in an excel spreadsheet
Prepare requests for equipment & supplies for the program
Coordinate textbook orders for the program
Facilitate monthly programmatic faculty meetings, advisory committee meetings, curriculum review meetings. This includes a published agenda and minutes of the meetings
Maintain copies of current curriculum for the program, including course objectives, syllabi and daily lesson plans for each course
Coordinate renewals and maintain copies of current licensure, certifications, etc. as required for faculty in the program
The position possesses direct responsibility for meeting all programmatic accreditation regulations and submitting required accreditation documentation accurately and on time and to the appropriate personnel.
Prepare accreditation reports, reviews, etc. as required by the program.
Maintain records, reports, examinations, data, fees, and other program specific items as required by the college, accreditation, or governmental agencies
Participates as assigned in related admissions and employment services activities
Monitor and maintain compliance with applicable institutional, governmental and accreditation standards.
Monitor and maintain compliance with applicable governmental and accreditation standards. Completes other duties as assigned. + + Must be CODA certified as a Dental Assistant
Bachelors Degree Required
Educational experience required; previous experience teaching adults is a plus.
Prior supervisory experience indicating the ability to provide flexible leadership, coaching and development to faculty members who have a variety of experiences, personal attributes and backgrounds is required.
Prior experience implementing institutional or program effectiveness plans is preferred.
Experience in programmatic accreditation and regulatory compliance is preferred.
Experience writing program self-evaluation reports and responding to agency findings is preferred.
Must have clear and effective written and verbal communication skills.
Must have effective computer skills including proficiency with Microsoft Office Suite - Word, Excel and Power Point to prepare reports and communications. We are proud to be an EEO employer M/F/D/V. We maintain a drug-free workplace and perform pre-employment substance abuse testing. Thank you for applying for this outstanding opportunity today. INDEED1 Carrington College is The Starting Point for Health Care Careers. When you join our team of qualified instructors, you’re choosing an institution that truly cares about its students. If you have a passion for health care and want to be part of an organization focused on providing high-quality education to help students reach their career goals, you’re in the right place! At Carrington College we care about our colleagues too. We know our students’ success depends on having great faculty and instructors to help guide them on their journey, and we want top-notch talent to be part of our team. We want to help you find your way toward a bright future, both personally and professionally. Carrington College provides postsecondary education in the western region of the United States. With more than 100,000 graduates, we’re committed to giving our students the tools they need to succeed. We offer high-quality, career-oriented health care programs with both online and on ground education options. Carrington College’s broad range of specialized Certificate of Achievement and Associate Degree programs combine clinical training, theoretical classroom exercises, technology-based simulations and real patient interaction to prepare students for success in the real world. Our programs are delivered in a focused, professional and progressive environment by supportive faculty who serve not only as educators, but as coaches and mentors. For decades, Carrington College has been a source of qualified graduates for the health care industry. We believe in taking care of those who take care of others. We offer our colleagues a wide range of benefits. Whether it’s advancing your career, maintaining a healthy lifestyle or saving for retirement, our comprehensive benefit offerings can help you reach your goals for the future. If you’re ready to join an institution like ours, we’d love you to apply! Req Number: 2017-89059 Department: Faculty FLSA Status: Exempt External Company Name: Adtalem Global Education External Company URL: www.atalem.com
Executive Director – Government Dental Programs - Houston, TX
If you want to achieve more in your mission of health care, you have to be really smart about the business of health care. Challenge yourself, your peers and our industry by shaping what health care looks like and doing your life's best work.(sm) Executive Director – Government Dental Programs The Executive Director role is a key leadership position focused on ensuring the organization delivers patient-centered, high quality and efficient care for its dental Medicaid membership.
The Executive Director will act as liaison between UHC and Texas Health and Human Services (HHS) to ensure contract compliance. Additionally, this position is also responsible for oversight of our overall clinical strategy and operational model. This role will serve as stewardship of external local relationships including our State Partner and providers, improvement in quality and health outcomes metrics, affordability and cost savings initiatives.
The position will be based in Houston, TX. The Executive Director will be responsible for: Ensuring compliance with HHS regulatory contract requirements and implementing timely solutions as needed Receiving and responding to all inquiries and requests made by HHS, in the timeframes and formats specified by HHS Attending and participating in regular meetings or conference calls with HHS to review performance and resolve issues Driving timelines and deliverables for all operational components including those performed by our subcontractors Oversight for the development and growth of our statewide dental network to insure access and adequacy Leads the organization in identifying health care cost drivers and cost reduction opportunities, by leveraging data analysis and health care economics resources and tools Partners with local health services teams to ensure local clinical programs are executed appropriately, efficiently, effectively and within State compliance guidelines Identify community and local partnerships for program innovation, development and improvement Leverages understanding of State contract and State program objectives to ensure health plan is pro-actively advancing the State relationship, and positioning UHC as an innovative, thought leader Partners with community organizations and the provider community, as well as with colleague MCOs, to advance the State agenda and our overall clinical model 10+ years’ experience as an executive leader with responsibility for operations, clinical standards, quality management, and in a health plan organization 5+ years of operational focus with demonstrated data analysis / interpretation acumen, project management, change management, and execution skills Self-motivated and able to work with little direct supervision and drive results with disciplined follow-though Strong strategic thinking and business acumen with the ability to align clinical and operational related strategies and recommendations with business objectives Adaptable and flexible style of collaborating with key stakeholders in setting direction Proven ability to quickly gain credibility, influence and partner with employees, business leaders, state partners and the clinical community High integrity with a reputation of a trusted confidential advisor and partner Visibility and involvement in community outreach effort Ability to develop relationships with network and community physicians and other providers Demonstrated leadership ability and outcomes in a complex or large organizational setting Excellent presentation skills for both clinical and nonclinical audiences Experience working for FQHC, dental insurance carrier, academic institution, or organized dentistry desirable Ability to drive change, influence individuals at all levels of the organization and to take appropriate risks and consensus building Position based in Houston, TX Preferred Qualifications 5+ years’ experience in Medicaid / Medicare government programs Undergraduate Degree or advanced degree
Careers at UnitedHealthcare Employer & Individual. We all want to make a difference with the work we do. Sometimes we're presented with an opportunity to make a difference on a scale we couldn't imagine. Here, you get that opportunity every day. As a member of one of our elite teams, you'll provide the ideas and solutions that help nearly 25 million customers live healthier lives. You'll help write the next chapter in the history of health care. And you'll find a wealth of open doors and career paths that will take you as far as you want to go. Go further. This is your life's best work.SM Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law. UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment. 9e000263-41a6-4754-aa74-f2b034436d1c Executive Director – Government Dental Programs - Houston, TXTexas-Houston732061
Director OF Communications AND Outreach, School Of Dental Medicine, Office Of The Dean
Tracking Code 9134/K1717 Job Description The Director of Communications and Outreach is responsible to lead the development and creation of a broad strategic communications and media outreach plan for the Henry M. Goldman School of Dental Medicine.
Responsibilities will include developing and executing a comprehensive communications strategy; overseeing the creation of all creative content and its distribution through print, digital, video and social media outlets. The Director is responsible to develop and implement marketing and communications strategies to promote and enhance the Schools visibility and reputation, and to advance efforts to reach external and internal audiences including prospective and current students and patients, alumni, corporate partners, faculty and staff.
The Director will manage a communications calendar for the Dental School, the production and dissemination of all print media, a weekly digital newsletter, continuous social media outreach and other digital communications.
S/he will be charged with developing press and outreach strategies around specific events and programs; creating press releases, briefing materials, digital content, collateral, and other material necessary to maximize strategic impact; overseeing development of the Schools marketing materials; ensuring consistency and quality of brand management in accordance with Boston University standards for all Dental School marketing and communication vehicles; supporting major events and presentations of the Schools work; and developing strong working relationships with the faculty and staff to enhance programs and projects within the School by providing strategic and operational communications support for them as required. S/he will collaborate with and act as the liaison between the Dental School and other principal communications outlets of the Boston University Medical Campus and Boston University. The Director will oversee and manage the daily operations of the Office of Communication, including direct supervision and development of Office of Communications staff.
The position will report to the Executive Director of Finance & Administration in the Office of the Dean. Required Skills Bachelor's degree and eight plus years of related experience, or a combination of education and relevant experience in communications, journalism, public relations, or advertising is required Prior experience as a content writer creating compelling and persuasive copy for publication in print, digital, and social media platforms is required Copy editing and proofing experience is required Previous supervisory experience developing, directing and mentoring a team required Prior experience developing and managing the production of in-house publications preferred Experience with HTML, WordPress, CSS and Search Engine Algorithms (SEO) preferred Proficiency with Microsoft Office, Adobe products, publishing software and online media methods preferred. We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.
We are a VEVRAA Federal Contractor. Job Location BOSTON, Massachusetts, United States Position Type Full-Time/Regular
Program Director - Dental Assisting
Description Would you like to work for one of the most progressive companies in the career education industry? Are you excited about giving committed students the skills they need to be successful? Then consider joining us at Brightwood College as a Dental Assistant (DA) Program Director. Do you have the ability to motivate and inspire others around you? Are you an assertive and self-confident person who enjoys making things happen? Do you possess a strong desire to mentor students and faculty towards success? If these statements sound like you, then we want you to exercise your unique skill sets and make a major impact as a DA Program Director! Expectations for our Program Directors include: developing and maintaining a strong instructor bench, supervising and mentoring instructors, advising students, teaching classes (as needed) and supporting program enrollment and retention. You will lead the program with professionalism and integrity, while fostering an enthusiastic atmosphere that motivates the students. Our programs must maintain a 70% benchmark or greater in both student placement and retention. This position will report to the Academic Dean.
Education/Experience Needed: * Graduation from a program accredited by an agency recognized by the U.S. Secretary of Education or the Council for Higher Education Accreditation (CHEA) in the specialty field or subject area in which they teach, in the State of Tennessee, the occupational experience must be a minimum of three (3) years of practical experience within the last seven (7) years in the subject area to be taught. -OR- * A minimum of five (5) years of job-related experience, as described above, for those instructors who are not graduates from an accredited program in the field in which they teach. Additionally, must hold a current license, certification or other credential as required by local, state and/or federal laws to work in the field.
Essential Duties and
* Advising Students
- Responsible for developing and sustaining student relationships through participation in student orientations and through providing proper counseling, coaching, mentoring, scheduling, and advisement.
Supervising Instructors – Participate in hiring, training, instructor orientations, mentoring program instructors; provide faculty development and in-services opportunities; and, provide growth opportunities for teaching methodologies.
Supporting Operations – Monitor student attendance, grades, retention, academic metrics, program budget, classroom observations, instructor evaluations, and provide actionable information to the Dean, Campus President, and Corporate Academics.
- Responsible for teaching courses as prescribed by the academic staffing guidelines.
Ensuring Compliance – Responsible for adherence to ACICS criteria, programmatic accreditor criteria, and corporate and college policies and procedures.
- Participates in program and curriculum review and development.
Supporting Program Enrollment – Provide product knowledge to admissions quarterly and interview applicants as requested.
Supporting Graduates – Provide Career Services and the Campus President with the type and number of externship requirements and manage the placement and supervision of students in the externships.
Supporting Campus Events
- Attend campus/corporate events.
Other Duties As Assigned – Complete other duties as assigned. Brightwood College is an institution of higher education dedicated to providing quality programs that integrate curriculum with professional skill development, empowering students to achieve their lifelong personal and professional goals. We keep education relevant by employing staff and instructors with real-world experience in the field, who bring their career backgrounds to the classroom. Our programs are continually assessed by faculty, staff and members of the business and education communities to help ensure students studies align with their career goals. Programs offered by Brightwood College focus on local employment needs, in areas such as allied health, nursing and technical and professional programs. To learn more about us, please visit: www.brightwoodcareer.edu For a listing of our total rewards programs visit: https://www.ecacolleges.com/careers.cfm?subid=4 Requisition Number: 226PRGDA001NAS
Title:* Program Director
- Dental Assisting
Post Date:* 5/23/2016 Location: Brightwood College
Dental Services Review Assistant 2
Knowledge of NYS Medicaid Dental Program policy and procedures. Experience in the review and evaluation of dental prior approval requests and dental claims pended for professional review.
Duties Description With the assistance and direction of a licensed dentist, the incumbent of this position will: evaluate x-rays, charting and treatment plans submitted for dental prior approval requests and make appropriate determinations within the context of the NYS Medicaid Dental Program; review and evaluate claims for payment that have been pended for professional review; interact with providers and clients to provide assistance and guidance on Medicaid policy, procedures and complaints; identify cases of inappropriate payment and request documentation and/or recoupment; provide written responses to requests for administrative fair hearings; provide oral testimony via telephone if requested by an Administrative Law Judge; supervise and provide guidance for Dental Services Review Assistant 1's, consultant hygienists, support staff and others in the Division of Operations and Systems; provide assistance to dental consultants, Public Health Dentists and the Medicaid Dental Director.
Additional Comments Permanent, full-time. Non-competitive.
Forsyth Faculty Associates (Ffa) Dental Director
Job Description: s: Background Forsyth Faculty Associates (FFA) is a multi-specialty dental practice, established in 2012, to provide the highest quality comprehensive oral health treatment available.
The mission of FFA is to offer the expertise of our distinguished dentists, from the world’s leading oral health institute, to the people of the Greater Boston area. For more information, please visit https://forsyth.org/expert-dental-care. FFA is part of the Forsyth Institute located in the hub of biotech discovery in Kendall Square, Cambridge.
The Forsyth Institute is an independent non-profit research institute with a 100-year record of cutting edge research and contributions to human health. It is uniquely positioned on the leading edge of biomedical research in oral health and related systemic health studies, and clinical research in disease-specific targets and pathways, with a mission to broadly disseminate discoveries and information to the scientific community and general public. The Forsyth Institute’s mission is pursued through a blend of academic discoveries, the development and distribution of tools and technologies, and direct applications in clinical care and public health services.
Position Summary FFA is seeking an experienced dental professional with solid leadership skills to clinically and financially advance our Practice. The FFA Director will oversee clinical practices, regulatory compliance, safety and standards of care, and is responsible for all administrative practices. In this key position, the Director will administer, maintain, and expand primary care, secondary care (in select instances), and preventive dental care in a Faculty practice setting.
Additionally, the Director will manage clinical and operational staff, as well as represent FFA to Senior Leadership, and the Board of Directors. Required Experience: Requirements
DMD or DDS, plus 5 years minimum, "hands-on" recent dentistry experience.
Current MA dentistry license; as well as ADA member.
Proof of malpractice insurance.
Expert in growing a dental practice, and generating profit.
Proven track record of clinical operational skills, as well as managerial background in a private clinic setting, e.g. director of a community health center, and practicing provider. Preferred mix, e.g. 1/3 public; 2/3 private.
Demonstrated commitment and effectiveness working with diverse cultures, backgrounds, and lifestyles.
Knowledge of required regulations, methods, trends and equipment.
Experience with auditors, CMS, Dept. of Public Health. Interested applicants - please respond with a cover letter (indicating your salary requirements) and resume to:
Paula LaPalme, Director of Human Resources: email@example.com Keyword: Forsyth Faculty Associates (FFA) Dental Director From: The Forsyth Institute
Dental Services Review Assistant 2
Minimum Qualifications Current registration as a licensed Dental Hygienist in New York State and three years of experience in dental hygiene practice OR graduation from a school of dentistry and one year of dental services experience. Individuals completing dental programs outside the United States must have completed a program accredited by the World Health Organization.
Knowledge of NYS Medicaid Dental Program policy and procedures. Experience in the review and evaluation of dental prior approval requests and dental claims pended for professional review.
Duties Description With the assistance and direction of a licensed dentist
, the incumbent of this position will: evaluate x-rays, charting and treatment plans submitted for dental prior approval requests and make appropriate determinations within the context of the NYS Medicaid Dental Program; review and evaluate claims for payment that have been pended for professional review; interact with providers and clients to provide assistance and guidance on Medicaid policy, procedures and complaints; identify cases of inappropriate payment and request documentation and/or recoupment; provide written responses to requests for administrative fair hearings; provide oral testimony via telephone if requested by an Administrative Law Judge; supervise and provide guidance for Dental Services Review Assistant 1’s, consultant hygienists, support staff and others in the Division of Operations and Systems; provide assistance to dental consultants, Public Health Dentists and the Medicaid Dental Director.
Additional Comments Permanent
, full-time. Non-competitive.
Notes on Applying Submit resume to Human Resources Management Group
, SC/90688/DSRA2, Room 2217, Corning Tower Building, Empire State Plaza, Albany, New York 12237- 0012, or by email to firstname.lastname@example.org or by fax to (518) 473-3395 with a subject line SC/90688/DSRA2. Resumes will be accepted until 12/08/2017 Date Posted: 11/10/17 Applications Due: 12/08/17 Vacancy ID: 45207 Agency: Health, Department of
Title:* Dental Services Review Assistant 2 Occupational Category: Health Care, Human/Social Services
Salary Grade:* 19 Bargaining Unit: ASU - Administrative Services Unit (CSEA)
Salary Range:* From $59211 to $71412 Annually
Employment Type:* Full-Time
Appointment Type:* Permanent
Jurisdictional Class:* Non-competitive Class
Travel Percentage:* 0% Workweek: Mon-Fri
Hours Per Week:* 37.5 From: 8:30 AM
To:* 4:30 PM
Flextime allowed?:* No
Mandatory overtime?:* No
Compressed workweek allowed?:* No
Telecommuting allowed?:* No
Zip Code:* 12237 Name: Human Resources Management Group - SC/90688/DSRA2 Telephone: (518) 486-1812 Fax: (518) 473-3395 Email Address: email@example.com
Street Address:* Office of Health Insurance Programs, Division of Operations and Systems Bureau of Dental Review, 150 Broadway
Street:* Room 2217 Corning Tower, Empire State Plaza
Dental Patient Services Representative
Job Description: s: POSITION SUMMARY: The Dental Patient Service Representative is responsible for performing front office activities pertaining to the Dental department while maintaining a positive, friendly rapport with patients. Front office activities will include reception, scheduling, registration, patient check-out, eligibility, call center and other functions pertaining to patient flow as needed, with an emphasis on team-based care. DUTIES & RESPONSIBILITIES:
Receive all patients and visitors.
Receive incoming telephone calls.
Registers patients: obtains demographic and insurance information, verifies insurance coverage, collects co-pays and previous balances, and updates demographic and insurance information.
Prepare schedules each day.
Help to determine if a patient qualifies for sliding scale, collect, and record the required documentation.
Receive dental lab bills, determine the payment portion for the patient and record appropriately.
Collect and prepare for data, billing and pharmacy purposes: pink procedural code sheets, superbills, etc.
Confirm appointments for following day patients.
Maintain recall system.
Send broken appointment letters in compliance with policies.
Apply payments received to the patient’s share of cost if needed via the Medi-Cal website on the day of visit.
Collect payments from patients for services.
Ensure validity, copy or scan, and record all Indian Verification documentation.
Copy or scan all acceptable forms of ID, required third-party information, i.e., Medi-Cal, Medicare, and private insurance cards.
Obtain the required signatures, i.e., HIPAA, Broken Appointment Policy, and AOB.
Effectively maintain and protect the confidentiality of all medical records and PHI.
Screen for eligibility for Medi-Cal, Medicare, private insurance, auto insurance, workers compensation, and Contract Health Services.
Coordinate daily patient flow, triage of walk-ins, patient emergencies, records flow, laboratory, and referral services.
Communicate with private providers in the community to coordinate dental care and ensure continuity.
Track all in-house and outside patient referrals.
Review patient records on a daily basis for charting accuracy and ADA coding.
Maintain patient waiting list.
Insure appropriate treatment planning according to each patient’s eligibility and payment source.
Assist back office staff in discussing treatment options.
Discuss and arrange fees and payment schedules with patients.
Help enforce clinic rules with patients in the Reception Area.
Perform all other duties as assigned. Required Experience: QUALIFICATIONS:
One year experience in a Dental front office setting.
One year experience medical and/or dental eligibility, including knowledge of Medi-Cal and Private insurance.
High School diploma or equivalent.
Average proficiency using a computer to accomplish work.
Ability to answer multi-line phones.
Ability to communicate effectively with Providers and Dental staff.
Ability to prioritize work and complete it on a timely basis with minimal supervision.
Excellent people skills customer service orientation.
Demonstrated effective communication skills and ability to work effectively with people in stressful situations.
Ability to cope with multiple distractions and interruptions at the same time. Ability to work in a fast-paced and changing environment.
Ability to read, write, understand, and spell English and Medical terminology correctly.
Understanding of HIPAA
Must be able to work at both the Auburn and Grass Valley clinics.
Current and in good standing: CDL, vehicle insurance and DMV printout. Indian Preference: Preference in filling vacancies will be given to qualified Indian applicants in accordance with the Indian Preference Act (Title 25, U.S Code, section 472 & 473). In other than the above, Chapa-De Indian Health Program, Inc. is an Equal Opportunity Employer. Keyword: Dental Reception From: Chapa-De
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