Director Of Counseling Job Description Sample
Director Of Counseling
DIRECTOR OF COUNSELING
LOCATION: Student Services
EFFECTIVE DATE: Immediately
QUALIFICATIONS: Possess NJ Director of School Counseling Services Certificate or a Director of Student Personnel Services Certificate in accordance with the requirements of N.J.A.C. Title 6A:9-13.7; Experience as a high school counselor; Experience as a supervisor; Strong organizational skills.
SALARY AND BENEFITS: Determined by Board
WORK YEAR: 12-month position
Assistant Director Career Counseling
The University of North Carolina Pembroke seeks an energetic professional for the Assistant Director of Career Counseling position with a keen understanding of career development and student learning, a strong commitment to helping diverse student populations and extensive skills in engaging stakeholders through effective career counseling, project management and student programming. This position will be part of a high performing career services team where all are encouraged to create, innovate, develop future goals/initiatives and lead from within their role while overseeing the career counseling program. This position reports to the Career Center Director. •* Oversee career counseling services including counseling and coaching students and alumni in one-on-one and group sessions to gain self-awareness, choose academic majors and careers, identify graduate school options and develop internship and job search skills for achieving their career goals. •* Provide career planning assistance including conduct client intake assessments; implement client intervention strategies; conduct career assessment interpretations and evaluate client’s progress. •* Provide internship and job search assistance including critique resumes and cover letters, conduct mock interviews, and teach internship and job search strategies (e.g. conducting networking, developing online brand & LinkedIn profile and attending recruitment events). •* Provide graduate school application assistance including critique personal statements and conduct mock interviews. •* Conduct student needs and program assessments, design surveys, collect and compute learning outcome, satisfaction and usage data, analyze outcomes and write reports to improve services, resources and programs •* Manage career programs and presentation including coordinating, scheduling, organizing and conducting innovative career programs in collaboration with academic and student affairs colleagues to help students achieve their academic and career goals •* Develop and present informational, interactive and engaging workshops to classes and student group including, but not limited to career planning, major selection, resume and cover letter writing, interviewing, LinkedIn Profile and networking, graduate school applications, internship and job search strategies. •* Provide student programming about the internship search process, educate students on internship opportunities and communicate the value of an internship in collaboration with faculty and employers •* Create and present workshops to parents, prospective students, and transfer students during orientation sessions and admission events educating them on the career development process and employment trends. •* Track, analyze and report number of workshops, learning outcomes and satisfaction survey results to evaluate the quality and effectiveness of the programming outcomes. •* Teach career planning classes including current career development concepts and skills that assist undeclared students with selecting or confirming a major and career through career exploration activities. •* Promote internships through programming and marketing efforts to students and faculty resulting in increased junior year participation. •* Supervise career counseling staff including training, coaching and supervising interns and graduate assistants through individual meetings and client observations to ensure that professional and departmental standards and procedures are practiced, career counseling clients are served and appropriate documentation is completed. •* Research, prepare and facilitate counselor training activities and disseminate materials to ensure consistent service delivery to students and alumni, to promote understanding of office and university procedures, and to maintain high quality career counselor skills.
Global OGC Assurance Counseling Director
PwC is a network of firms committed to delivering quality in assurance, tax and advisory services.
We help resolve complex issues for our clients and identify opportunities. Learn more about us at www.pwc.com/us.
At PwC, we develop leaders at all levels. The distinctive leadership framework we call the PwC Professional (http://pwc.to/pwcpro) provides our people with a road map to grow their skills and build their careers. Our approach to ongoing development shapes employees into leaders, no matter the role or job title.
Are you ready to build a career in a rapidly changing world? Developing as a PwC Professional means that you will be ready
- to create and capture opportunities to advance your career and fulfill your potential. To learn more, visit us at www.pwc.com/careers.
It takes talented people to support the US firm of the largest professional services organization in the world. Not all of us work directly with external clients. Some of our best people choose to apply their talents inside PwC.
As part of Internal Firm Services, you're serving an organization on par with many of our external clients. Our Internal Firm Services team consists of first-rate marketers, human resource professionals, computer technologists, knowledge managers, accountants, financial planners, administrators and leaders. Internal Firm Services staff are the people who make it work for the people who make it work for our clients.
The Office of the Global General Counsel (Global OGC) serves the Network Leadership and the Global Network of Firms (the Network), providing dedicated legal support in the following areas: Litigation and Regulatory Matters, Counselling, Corporate/Commercial matters, Technology, IP and Data Protection.
Minimum Year(s) of Experience: 8
Minimum Degree Required: Juris Doctorate
Demonstrates thought leader-level knowledge with, and/or a proven record of success directing efforts in the following areas:
International matters and dealing with colleagues in foreign jurisdictions;
Professional malpractice defense; and,
Regulatory enforcement defense.
Demonstrates thought leader-level abilities with, and/or a proven record of success directing efforts in the following areas:
Providing legal advice as a specialist in US litigation and/or regulatory enforcement;
Handling highly complex legal issues involving significant risk and requiring the application of seasoned judgment;
Identifying and analyzing complex legal/regulatory/business issues and providing appropriate legal advice regarding applicable legal and professional standards, often on a time-sensitive basis;
Managing outside counsel to obtain optimal outcome and contain costs;
Negotiating with respect to legal issues;
Identifying when support is needed from other experienced professionals within the organization or from outside counsel;
Managing multiple cases/matters/projects and/or teams of internal and/or external resources;
Building consensus, even for difficult or unpopular courses of action, necessitated by legal or regulatory requirements;
Assessing how to use technology and other processes to most effectively provide support;
Advising and interacting at the senior leadership level;
Managing varied and significant segments of a business or business function; and,
Leveraging proficiency of the Spanish language.
The Assurance counseling group provides legal advice to the Firm's client-facing professionals, leadership, risk management and other groups within the Assurance practice, which includes audit, attest and consulting services. This role is distinct from a litigation attorney, as counselors provide legal advice in real time to assist with professional practice issues, securities laws matters, regulatory and legislative matters, and developing policies and procedures designed to enhance quality and manage risk, support the Firm's business initiatives and respond to legal and regulatory trends and issues. Counselors also review and advise on engagement letters and other agreements related to client work. Strong litigation and/or regulatory enforcement experience necessary.
Director Of Counseling And Health Services
Position Title: Director of Counseling and Health Services
Department: Counseling and Health Services / Student Affairs Division
Position Number: 000046
Immediate Supervisor/Title: VP for Student Life / Dean of Students
FLSA Status: Exempt
The Director of Counseling and Health Services has the overall administrative and clinical responsibility for student counseling services and mental health outreach programs. The Director provides directly and oversees the delivery of clinical supervision, psychotherapy, crisis intervention, professional consultation, outreach programming, and administration. The Director also acts as the College's principle liaison with the contracted health services provider.
Provide leadership for Eckerd College Counseling Services to ensure the implementation of clinical counseling services which adhere to the highest professional standards and best practices for college counseling services. These services include, but are not limited to, prevention, consultation, treatment, referral, and outreach programming.
Ensure the delivery of individual and group clinical supervision of doctoral-level externs.
Provide and coordinate on-call emergency coverage and crisis intervention for students in acute emotional distress.
Maintain an active caseload of student therapy clients. (6 to 8 hours weekly)
Promote and provide consultation and training to Student Affairs professional staff, resident advisors, faculty, and administrators about issues that pertain to student academic adjustment, psychological wellness, and crisis management.
Develop and maintain a dynamic network of outreach services and programming in collaboration with faculty and Student Affairs staff, especially staff in Outreach & Health Promotion, to enhance student psychological development and adjustment to college.
Act as the principle liaison with the College's contracted health services provider; maintain an interdisciplinary relationship with the health care staff to design and implement wellness outreach programs.
Establish and maintain effective systems for assessing, monitoring, and updating the quality of counseling services in response to the psychological needs of an ever changing campus environment.
Manage the budget and Counseling Services resources to ensure appropriate fiscal controls that conform to Eckerd College policies and divisional guidelines.
Other duties as assigned.
Position Directly Supervises
Therapy Practicum Trainees
Knowledge of mental health resources and providers in the Tampa Bay area.
The ability to maintain confidentiality, professionalism, and maturity in handling sensitive information, student interactions, and community relations.
A commitment to student development within the context of a population inclusive of racial, ethnic, cultural, and sexual difference.
A commitment to a church-related liberal arts education and to student development through an integrated approach to student life.
Excellent written and oral communication skills.
Excellent interpersonal skills; a collaborative, team-oriented approach.
Excellent computer and organizational skills.
Current licensure from the State of Florida as a Psychologist.
5 years + experience working with young adults in college counseling center, community mental health agency, or comparable setting.
2 years + experience in clinical supervision and certification by the State of Florida as a clinical supervisor when applicable.
Experience in handling difficult psychological issues is required.
Experience in treating alcohol/other drug abuse, eating disorders, sexual assault and violence, anxiety, depression, and school adjustment issues is preferred.
Associate Director For Counseling Services
UAF Student Health and Counseling Center serves students with physical and mental health needs. We are recruiting an Associate Director for Counseling services to work a 40-hour week from mid-August to mid-May and to provide occasional offsite supervision during the summer months.
A degree in a counseling-related field is required along with a minimum of 5 years of relevant clinical experience. Applicant must be licensed or license-eligible in Alaska. This is a regular, benefited position through the UA system.
Director Of The Counseling Center
Gustavus Adolphus College invites applications for a full-time Director of the Counseling Center. This is an 11-month position. Review of applications will begin on March 23rd and will stay open until the position is filled.
Gustavus Adolphus College is a private liberal arts college in Saint Peter, Minn., that prepares 2,400 undergraduates for lives of leadership, service, and lifelong learning. Fully accredited and known for its strong science, writing, music, athletics, study-away, and service-learning programs, Gustavus hosts a chapter of Phi Beta Kappa and is internationally recognized for its annual Nobel Conference.
The primary purpose of this position is to have a positive impact on the mental health, wellbeing, and academic success of all out students by providing an array of high quality services. To effectively manage and supervise the Counseling Center staff, clinical operations (e.g., staff caseload, outreach/consultation programs, referral processes and procedures, clinical records, etc.), budgets and daily operations.
Duties and Responsibilities:
Provide short-term, solution-oriented counseling for students experiencing developmental difficulties, mental health concerns, relational issues, academic challenges, and/or behavioral problems.
Consult with staff, administrators, faculty, parents, and students as necessary to facilitate the coordination of care for our students.
Contribute and collaborate with professionals within and outside of the Student Life Division in developing programs that promote resilience, strengths and skills that optimize healthy student development.
Conduct client intake appointments and determine appropriate disposition planning.
Conduct individual, group (couples and conjoint) counseling with students to address mental health needs.
Administer and interpret psychological inventories and tests as necessary.
Provide crisis intervention and emergency response (including on-call responsibilities) and to facilitate the hospitalization, as well as the medical leave of absence of students when appropriate.
Train student leaders, campus groups, faculty, and departments on mental health topics and intervention strategies.
Coordinate and manage Counseling Center staff participation in educational programs on topics that promote the strengths and capacities to facilitate optimal student growth and developmental as time and resources permit. Educational topics could include: stress management, reducing anxiety, assertiveness and self-esteem, managing interpersonal conflict, overcoming test anxiety, learned optimism, resilience, leveraging personal strengths, and developing healthy relationships.
Supervise staff psychologists and psychology practicum students. Conduct regular case consultation and clinical staff meetings.
Provide individual clinical supervision to staff psychologists and practicum students.
Consult with the Dean of Students office professionals in emergency situations, including assessing students in crisis, and assisting in the development and coordination of plans for students with complex psychological and behavioral issues.
Provide leadership and vision for the Counseling Center, including the ongoing development of departmental strategic plans, annual goals, and assessment of clinical operations and all services. Manage the performance of all Counseling Center staff, including annual performance reviews.
Manage and oversee the Counseling Center's budget.
All other duties as assigned.
Counseling And Psychological Services Director
â?¢Manage and direct CAPS which includes counseling/psychotherapy, psychological assessment, testing and consultation training and services. â?¢Manage and direct ISLA which includes psychological assessment, testing and consultation training and services, interprofessional consultation, and supervision of a screening and referral graduate assistant who coordinates with the Office of Disability Services (ODS). â?¢Coordinate closely with ODS regarding student needs â?¢Provide leadership, develop, plan, and oversee the implementation of training and research opportunities for new and continuing students. â?¢Explore and develop community partnerships that enhance interprofessional training opportunities. â?¢Provide leadership to the development and expansion of integrated primary and behavioral health training opportunities for graduate students. â?¢Provide clinical supervision for Graduate Psychology students through the director position and the Department of Graduate Psychologyâ??s course structure (e.g. practica, internship) according to oneâ??s professional license. â?¢Teach within oneâ??s area of expertise. â?¢Assist in the development and implementation of policies and procedures; identify opportunities for improvement in delivery models, for applicability to our child, student and adult populations, and efficiency in maximizing the impact of the resources devoted to these services. â?¢Assist the Dean, Associate Dean and Academic Unit Head with strategic planning and assessment to advance department and college mission. â?¢Develop and administer CAPS/ISLA protocols and procedures in keeping with current best-practices for clinical and counseling training centers. â?¢Monitor counseling and clinical assignments and communicate with program directors to ensure students are receiving adequate training hours. â?¢Participate in budget preparation and administration; prepare cost estimates for budget recommendations; monitor and control expenditures. â?¢Ensure all areas supervised comply with federal and state regulations. â?¢Perform personnel management functions in accordance with university policies and procedures, including oversight of personnel selection, training, and evaluation; ensuring clinic practices are in compliance with college policy; and analyzing and recommending appropriate staffing levels. â?¢Collaborate and coordinate with the IIHHS Associate Director for Clinical and Interprofessional Programs on clinical and community program partnerships, program developmental and interprofessional practice opportunities.
Minimum Qualifications â?¢Doctoral degree in Counseling or Clinical Psychology â?¢Current and valid Clinical Psychologist Licensure in Virginia (or license-eligible); or LCPC or LPC licensure (or license-eligible). Must maintain licensure during entire employment as Director of CAPS/ISLA â?¢Demonstrated record of supporting research development, grants or other record of own research productivity â?¢Familiarity with clinical, higher education, and legal issues pertaining to ADA, FERPA, and HIPPA â?¢Evidence of sensitivity to and understanding of diverse academic, socioeconomic, cultural, physically challenged, and ethnic backgrounds of community members and college students â?¢Demonstrated ability to work as part of a team; excellent written and oral communications skills Preferred Qualifications â?¢Experience within a clinical training setting â?¢Experience with graduate level teaching â?¢Three (3) years of progressively responsible leadership in higher education or a clinical setting, including staff supervision and budget management.
Employment is contingent upon the successful completion of a criminal background check. E-Verify Notice:
After accepting employment, new hires are required to complete an I-9 form and present documentation of their identity and eligibility to work in the United States. James Madison University uses the E-Verify system to confirm identity and work authorization.
Assistant Director Of Counseling
The AssistantDirector of Counseling position for the Office of Financial Aid, StudentEmployment & Scholarshipsis a full-time professional exempt position that providesprofessional services and expertise to the Office of FinancialAid and reports to the Associate Director of Client Services. Thisposition supports the delivery and accountability for more than $100 million dollars offederal, state, institutional and private financial aid funds toover 8,800 undergraduate and graduate students.
Theprimary responsibility of thisposition is to supervise and train the staff of 4 Financial Aid Counselors and
Financial Aid Advisors as they assist students and families in receiving financialaid. The position willoversee the operation of the front lobby, the phone bank and the daily email responsesto the general financial aid email address. It will also be one of a hands-on counselor to assist with coverage whenneeded to provide quality customer service to families at all times of the yearas they seek assistance with the financial aid process. The position will beresponsible for the training, scheduling and reviews of the counseling and peercounseling staff and ensure proper coverage of all front-line operations of theoffice. In addition, this position willorganize requested speakers for all outreach events that require counselingassistance, including orientations, high school nights, Mountain LionExperience, tours and general outreach requests.
The Assistant Director of Counseling will alsobe a crucial part of quality assurance of the financial aid delivery atUniversity of Colorado Colorado Springs, and will be an integral part oftroubleshooting financial aid issues and assist in communications review anddevelopment. As part of the counselingteam, the Assistant Director of Counseling will also be responsible to provide direct assistance to students andtheir families by examining financial aid applications for completeness,evaluating incoming documents for accuracy, resolving discrepancies ininformation, ensuring proper payments of awards, and giving studentsalternatives to Federal and State financial aid to meet their educationalcosts. The position is also responsiblefor reviewing the accuracy of numerous federal and state reports required bythe office to complete. This position isalso an advocate on the local, state, and national level for students and theirfamilies regarding financial aid.
Supervising counselingstaff and overseeing daily operations of front-line lobby, phone bank and emailresponses to ensure top-notch customer service of the financial aidprograms. Daily advising and counseling students and families onall aspects' of the financial aid process for example: how toapply for need based and non-need based federal, state, institutional and private aid. Also advises them as toother community resources that are available to them. The position also acts as an advocate and liaison between students and UCCS and other outside agencies.
This advising will include:
A student or their parents' financial situation has had a negative change since applying for financial aid. This could be from loss of job, divorce, death or other changes in the student's or family's situation. Federal, state and institutional guidelines are applied and an appraisal is made to adjust the student's eligibility. The student's file is updated and annotated to justify the decision.
Determine if a student's financial stop can be lifted in order for a student to register by analyzing their financial aid for the academic year.
Approve short term loans from institutional funds for books & emergencies for students.
Increase the student budgets and, therefore, increase the eligibility for federal, state and institutional aid because of extraordinary expenses. Review the students' documentation and request for the increase and approve or disapprove the adjustment
Adjust financial aid awards to student (increase/decrease) after new information is received. This could be from a change in enrollment status, family income, housing status, third party payments, assets, size of family or number enrolled in college. Adjustments to aid could include grants, loans, and/or work study.
Be a resource for the peer counselors and be available for specific student requests to see a counselor in a more private setting.
Deals with the highly technical field of "Need Analysis" and must apply state, federal, and institutional statues and regulations to determine eligibility and award students' appropriate aid. Counsels students on additional resource possibilities.
Audit and verify application materials for completeness and accuracy. Contact students and parents by mail or phone to clear up any inconsistencies. Make final award decisions for the University, which include appeals to general rules and regulations by interpreting federal, state and institutional guidelines. Adjust students' budgets and/or need using "professional judgment." Update and annotate the student's file justifying decision
Counsel and advise students regarding satisfactory academic progress requirements to receive and retain their financial aid. Refer students who are having academic and/or personal problems to the Student Success Center, Wellness Center, or the Excel Centers.
Help the University's recruiting effort by participating in Mountain Lion Experience orientations by providing general financial aid information to prospective students.
Conduct workshops and presentations in high schools, community colleges and other community forums to educate and inform the public about the process and application for state, federal, and institutional aid, as well as the availability of private funding. Also, to provide other information about the University.
Written and telephone contact with students and parents in a recruiting effort based on referrals from the various campus offices such as Admission Office, the athletic department, and, student success center.
Maintain expertise in areas of financial aid by attending staff meetings, conferences and workshops, and by studying federal, state, institutional and outside reading sources. These would include the Federal Regulations, Colorado Commission on Higher Education Handbook, our national and state financial aid association newsletters and miscellaneous trade magazines and newsletters
Collaborate and confers with other campus offices and individuals on how changes in our or their policies will affect each other, the students and other offices. These offices include Admission and Records, University Connection, University Learning Center, Student Success Center, Bursars and Academic Advising.
Trouble-shoot why a student's aid was not paid and determine path to rectify the situation (e.g. packaging problem, disbursement error, SAP issue, residency issue, etc.).
Other examples of work performed:
Research why a student aid report was not processed and if a student might have made priority date. Decide whether to repackage the student's aid accordingly.
Cancel financial aid awards for students who fail to meet eligibility requirements as set forth by institutional policies.
Make changes in policies and procedures to reflect changes in the financial aid process.
Assesses the need for and the eligibility amount of institutional short term loans to cover emergency situations.
Determine if a student is eligible to apply for a dependency override by assessing student's individual circumstances and collecting documentation for the committee members to vote on.
Determine specialties for each counselor position so that there is an equitable work process and sense of fairness within the counseling staff. For example, assigning Consortium Agreements to one counselor, Financial Aid Satisfactory Academic Progress issue to another, Policies and Procedures Manual maintenance to another, etc., and then following up to ensure that duties are being carried out.
Communicates with students and parents to facilitate receipt of required documents to complete the student's financial aid file. Checks current students' satisfactory progress toward their degrees according to institutional policy. This process ascertains their continued eligibility to receive financial aid. Explains the appeal process to students who have not maintained satisfactory progress and what they must do to reinstate their eligibility for financial aid. Performs verification process, checking tax returns and verification worksheet against the FAFSA information, correcting when necessary and changing aid appropriately.
Interprets Federal and State regulation concerning the administration of financial aid program for student and parents. Provides direction in form completion, explaining the need analysis process and the funding sources used to offer financial aid.
Counsels student about the loan programs which are available to help meet educational expenses. Explains the difference between need based and non-need based loans, interest rates and repayment options. Emphasizes the need to properly manage the loans debt, the obligation to repay the loan and conductions exit interviews to offer deferment options for students leaving school. Explains a refund and repayment procedure for students who withdraw from school during a refund period.
Attend training sessions conducted by the Federal Department of Education (DOE) in order to stay abreast of changes in regulation dealing with the application for and disbursement of financial aid. Receives training material thru the DOE site and from NAFSAA pertaining to changes in rules dealing with financial aid regulations. Shares knowledge with other financial aid professionals through participation in state, regional and national association conferences.
Supervises all financial aid counselors as to the quality of information disseminated to students pertaining to the complete financial aid application process to insure that all current and prospective students are treated in a fair and expeditions manner. Conducts ongoing training in order to maintain the highest level of expertise in the area of forms completion and verification of the information supplied by the students/parents. Updates office policies and procedures manual yearly to reflect changes in the Federal, State and institutional guidelines. Is responsible for all PPP (Yearly planning, coaching, and evaluation) for financial aid counselors. Utilizes effective management approaches and techniques for enhancing and increasing job satisfaction of counseling staff.
Advise, counsel, or guide to solve problems or complaints and influence or correct action and behaviors. (i.e. Counsel students who are contemplating withdrawing from school due to academic problems. Offer alternative solutions such as dropping a class, taking an incomplete, and referring the student to the Learning Center to upgrade skills.)
Mediate problems with irate student and/or parents who feel they are not being understood by counseling staff. (i.e. If a student meets with a counselor and then files a complaint with higher administration because they feel they were misunderstand, they are referred to the Assistant Director of Counseling who has to mediate the situation and clarify the results to all parties involved.)
Excellent supervisory skills and experience
Outstanding knowledge of financial aid programs, eligibility requirements, needs analysis, and delivery of financial aid to students and families.
Excellent interpersonal communication skills
Excellent written communication ability
Outstanding public speaking experience and ability
Strong customer service skills and experience workingwith diverse populations and excellent oral and written communication skills.
Thisposition requires a strong working knowledge of federal financial aid rules andregulations and full knowledge of financial aid programs, eligibilityrequirements, needs analysis, and delivery of financial aid to students andfamilies.
For the purposes of FLSA, this position has been determined to be exempt from (not eligible for) overtime under FLSA.
Salary Range: $60,000 - $70,000.
The University of Colorado, Colorado Springs offers a full benefits package. Information on University benefits, including eligibility, is located at http://www.cu.edu/employee-services.
The University of Colorado is committed to providing a safe and productive learning, living and working community. To assist in achieving this goal, we conduct background investigations for all prospective applicants being considered for employment. Background investigations include a criminal history record check, and when appropriate, a financial and/or motor vehicle history check.
Atleast seven years experience in positions that require detailed application offinancial aid rules and regulations.
Minimum of 3 years supervisory experiencein a multi-faceted customer service operation required.
- Master's degreepreferred but can substitute with matching years of experience.
Associate Director Of Financial Counseling And Student Services
Associate Director of Financial Counseling and Student Services
For the purpose of ACUs Background Check and Self-Reporting Policy, this position is classified as security sensitive.
The key principles of this job are:
1.Support ACUs Mission to educate students for Christian service and leadership throughout the world
2.Advance a Vision for ACU student services through the implementation of innovative customer service strategies that create an excellent student service experience
Scope: Responsible to the Director of Advising and Orientation for supporting customer service initiatives and Responsible to the Director of Student Financial Services for financial aid counseling of ACU students and their families.
I. Basic Responsibilities:
A. Manage full-time and part-time employees in student services.
B. Manage the daily operations of Student Services Staff including staffing and facility maintenance.
C. Supervise the Campus Center operations ensuring initiatives outlined in the strategic plan are executed.
D. Maintain and grow partnerships with offices currently served by Wildcat Central.
E. Lead ACU in discussion and implementation of customer service innovations for students and families, maintaining ACUs status as a national leader in student services.
F. Manage and execute the financial counseling of ACU students, including financial communication efforts of the University in partnership with the Student Financial Services and Billing offices.
II. Essential duties include the following:
Other duties may be assigned by supervisor. Reasonable accommodations may be made to enable individuals to perform the essential functions.
A. Manage full-time and part-time Student Services employees
1.Prepare work schedules for all employees, ensuring appropriate staffing is in place for both the Wildcat Central front desk and phones lines.
2.Complete hiring process for full-time and part-time employees as needed.
3.Ensure that employees are properly trained on all aspects of their jobs; including, regular communication regarding activities or processes in departments supported by Student Services: Student Financial Services, Billing, Registrars Office and The Campus Center.
4.Initiate appropriate remediation for underperforming employees, including the creation and implementation of performance improvement plans, and termination if necessary.
5.Conduct annual appraisals and determine appropriate salaries accordingly for all full-time and part-time employees.
6.Conduct regular team meetings and training related to customer service and financial aid counseling.
7.Offer regular professional development opportunities.
8.Co-manage all aspects of student employees with the Associate Director of Advising and Student Services
B. Manage the daily operations of Student Services Staff including staffing and facility maintenance.
1.Direct daily operations.
2.Develop, maintain, analyze, and disseminate appropriate performance metrics for the Student Services phone lines.
3.Ensure that facilities are properly maintained and well-kept in appearance
C. Supervise the Campus Center operations ensuring initiatives outlined in the strategic plan are executed
1.Investigate opportunities to improve service, efficiency and productivity in Campus Center operation (e.g., minimizing and/or streamlining processes)
2.Ensure that facilities are properly maintained and well-kept in appearance
3.Oversee reservation processes for multi-use spaces in the Campus Center
4.Competently utilize various softwares to ensure smooth execution of Campus Center operations
D. Maintain and grow partnerships with offices currently served by Wildcat Central.
1.Serve as the contact to all departments served by Student Services and meet regularly with the director of each area, including the Director of Wildcat Central and Orientation.
2.Establish campus-wide relationships to increase utilization of Wildcat Central by campus partners.
3.Serve as an advocate for students and families with regard to policies, communications, and financial aid counseling.
4.Lead the effort to update the supporting technologies used by Student Services (8X8 phone systems, myACU, Banner, TouchNet, CS Gold, Campus, etc.)
5.Seek out opportunities to serve as the campus resource person for customer service issues.
E. Lead ACU in discussion and implementation of customer service innovations for students and families, maintaining ACUs status as a national leader in student services
1.Seek out and identify new ways to provide quality service to students and/or families
2.Identify and articulate customer service trends in both higher education and other industries
3.Leverage existing ACU processes and systems to provide customer service synergies
4.Develop operational strategies that:
a. Anticipate student needs
b. Communicate with parents as needed an allowed by FERPA
c. Are proactive (vs. reactive) in nature
d. Focus on preventative measures
e. Meet student or parent needs in escalated situation
5.Capture information/feedback that guides and informs strategy on customer service, student satisfaction, and serve as the informant for needed improvement on communication and/or customer service across campus (e.g., monitoring and reporting on number and type of incoming calls/walk-ins/emails; student satisfaction surveys, etc.)
F. Manage and execute the financial counseling of ACU students, including financial communication efforts of the University in partnership with the Student Financial Services and Billing offices.
1.Ensure that financial settlement e-mail communication is accurate, updated, and sent in a timely manner according to the financial settlement proactive communication calendar.
2.Organize, and oversee completion of call/email campaigns to students and parents before and after financial settlement
3.Maintain a strong working partnership with Student Financial Services
a. Meet regularly with the Director of SFS
b. develop trust with both teams
c. ensure dynamic and consistent communication with staff and customers in regard to financial aid
d. Work closely with the financial aid team to stay apprised of changes to university policies and procedures regarding the financial aid awarding processes
e. Stay up to date with changes in the financial aid environment through subscriptions to relevant associations (TASFA, NASFA, FSA)
4.Serve as a Financial Counselor to a select population of students and ensure all students are assigned a financial aid counselor.
III. Professional Development
2.Knowledge of procedural implementation
3.Proficient in Microsoft Office (Word, Excel, PowerPoint)
B. Training Modules Required
ACU is affiliated with the fellowship of the Church of Christ. This position requires the employee to be a professing Christian and to be willing to support the Christian mission of ACU.
1.Bachelor's degree required
2.Supervisory experience preferred
3.Experience in customer service field
4.Ability to develop and interpret quantitative assessment instruments
5.Ability to create, execute, and see initiatives through to completion
6.Strategic planning experience preferred
7.Ability to handle multiple initiatives at once
8.Ability to organize & manage high call and email volumes
1.Excellent verbal and written communication skills
2.Strong and proven leadership abilities
3.Proven ability to manage multiple priorities simultaneously
4.Desire to work in a fast-paced, unpredictable environment
5.Tremendous interpersonal skills
6.Demonstrated ability to work in a team-based organization
7.Self-motivated and driven
9.Exceptional organizational skills
C. Physical Demands
2.Ability to endure long periods of standing and walking
3.Ability to work irregular and/or extended hours as needed
4.Physical conditioning to maintain peak performance during long days
5.Able to handle stress well
6.Travel as needed (conferences, site visits, professional development events, etc.)
I understand that the mission of Abilene Christian University is to educate students for Christian service and leadership throughout the world. Because of ACUs commitment to this principle and my commitment to God, people and learning, my actions will exemplify integrity, service, stewardship, involvement, and excellence.
Readjustment Counseling Service Deputy District Director
OUR MISSION: To fulfill President Lincoln's promise "To care for him who shall have borne the battle, and for his widow, and his orphan" - by serving and honoring the men and women who are America's Veterans. How would you like to become a part of a team providing compassionate care to Veterans?
Special Employment Consideration: VA encourages persons with disabilities to apply, including those eligible for hiring under 5 CFR 213.3102(u), Schedule A, Appointment of persons with disabilities [i.e., intellectual disabilities, severe physical disabilities, or psychiatric disabilities], and/or Disabled veterans with a compensable service-connected disability of 30% or more. Contact the Agency Contact for information on how to apply under this appointment authority via the Selective Placement Coordinator.
The major duties and responsibilities include but are not limited to:
Formulating and implementing major operating policies and plans for effective governance of an organized and interdependent, but decentralized readjustment counseling service delivery system, in consultation with the RCS District Director;
Implementing a variety of measurable qualitative and quantative actions to solve identified issues;
Solving extremely complicated and multifaceted issues that arise from providing quality readjustment counseling services across an area with differing local Veteran population needs;
Developing annual business plans, supporting long and short range strategies, in consultation with the District Director;
Allocating and adjusting resources, to include personnel, equipment, and funding, within area or responsibility ensuring adequate support for all operating initiatives;
Developing and executing budgets which are based on effective controls and realistic projections;
Developing and utilizing monitors to assess and measure program and system performance;
Identifying and communicating a clear strategy and vision to their respective Vet Centers consistent with their District Director's strategic plan and VA,VHA, RCS policy and guidance;
Analyzes interrelated issues of effectiveness, efficiency and productivity in area of responsibility and developing both short term and long term plans, goals, and objectives to improve service delivery of readjustment counseling and outreach to all eligible individuals; Ensuring continuous improvement relative to the quality, value and access to readjustment counseling and all other VA services;
Ensuring that readjustment counseling and support service goals are attained throughout effective organizational structures, human resource policies, staffing and funding levels, partnership relationships and outcome measurement.
Work schedule: 8:00 am to 4:30 pm which could include periodic work outside normal business hours
Compressed/Flexible Schedule: Not Available
Telework: Not Available
Virtual: This is not a virtual position.
Position Description Title/PD#: Readjustment Counseling Service Deputy District Director/ PD#02350A
Relocation/Recruitment Incentives: Not Authorized
Financial Disclosure Report: Not Required
Application Open Date
Application Close Date
Veterans Affairs, Veterans Health Administration
Who May Apply
- More About VA
- Receiving Service Credit or Earning Annual (Vacation) Leave: Federal Employees earn annual leave at a rate (4, 6 or 8 hours per pay period) which is based on the number of years they have served as a Federal employee. VA may offer newly-appointed Federal employee's credit for their job-related non-federal experience or active duty uniformed military service. This credited service can be used in determining the rate at which they earn annual leave. Such credit must be requested and approved prior to the appointment date and is not guaranteed.
Career Transition Assistance Plan (CTAP) provide eligible displaced VA competitive service employees with selection priority over other candidates for competitive service vacancies. To be qualified you must submit appropriate documentation (a copy of the agency notice, your most recent performance rating, and your most recent SF-50 noting current position, grade level, and duty location) and be found well-qualified (have a final rating of 85 or more) for this vacancy. Information about ICTAP and CTAP eligibility is on OPM's Career Transition Resources website at http://www.opm.gov/policy-data-oversight/workforce-restructuring/employee-guide-to-career-transition/.
Placement Policy: The posting of this announcement does not obligate management to fill a vacancy or vacancies by promotion. The position may be filled by reassignment, change to lower grade, transfer, appointment, or reinstatement. Management may use any one or any combination of these methods to fill the position.
It is the policy of the VA to not deny employment to those that have faced financial hardships or periods of unemployment.
This job opportunity announcement may be used to fill additional vacancies.
Veterans and Transitioning Service Members: Please visit the VA for Vets site for career-search tools for Veterans seeking employment at VA, career development services for our existing Veterans, and coaching and reintegration support for military service members.
For more information on the "Who may apply" eligibility requirements, please refer to the OHRM Status Candidates and Other Candidate Definitions document.
If you are unable to apply online view the following link for information regarding an Alternate Application.
To qualify for this position, applicants must meet all requirements by the closing date of this announcement, 03/23/2018.
Time-In-Grade Requirement: Applicants who are current Federal employees and have held a GS grade any time in the past 52 weeks must also meet time-in-grade requirements by the closing date of this announcement. For a GS-14 position you must have served 52 weeks at the GS-13. The grade may have been in any occupation, but must have been held in the Federal service. An SF-50 that shows your time-in-grade eligibility must be submitted with your application materials. Note: Time-In-Grade requirements also apply to former Federal employees applying for reinstatement as well as current employees applying for Veterans Employment Opportunities Act of 1998 (VEOA) appointment.
Degree: behavioral or social science; or related disciplines appropriate to the position.
Combination of education and experience that provided the applicant with knowledge of one or more of the behavioral or social sciences equivalent to a major in the field.
Four years of appropriate experience that demonstrated that the applicant has acquired knowledge of one or more of the behavioral or social sciences equivalent to a major in the field.
Specialized Experience: In addition to meeting the Basic Qualification Requirement, candidates must possess at least 1 year of specialized experience equivalent to the GS13 level providing mid/upper-level administrative and management guidance in a major health care or benefits delivery system; experience and training that includes combat experience, non-combat military experience, direct readjustment or other psycho-social service provision for combat Veterans, service members and their families; providing overall operations for a readjustment counseling delivery system; program and policy development related to readjustment counseling; counseling practice casework experience; overseeing and approving budget and financial plans; developing short and long term goals for a major health care or benefits delivery system; assessing and analyzing the productivity, effectiveness, and efficiency of program operations; devising solutions to program operations; and providing technical advice and assistance on program operations.
You will be rated on the following Competencies for this position:
Business Process Reengineering
Lead or Supervise
Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religions; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience.
Note: A full year of work is considered to be 35-40 hours of work per week. Part-time experience will be credited on the basis of time actually spent in appropriate activities. Applicants wishing to receive credit for such experience must indicate clearly the nature of their duties and responsibilities in each position and the number of hours a week spent in such employment.
Due to the widespread geographical area of responsibility, the position requires a commitment of up to fifty percent travel. The position requires that the incumbent must possess a valid driver's license. Completing of his/her supervisory and oversight functions involves driving long distances between Vet Centers and other VA or community partner facilities.
Selected applicants will be required to complete an online onboarding process.
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