Dispatcher Job Description Sample
- This position is responsible for the assignment of motor vehicles and drivers for conveyance passengers, and compiles lists of available vehicles.
- The assignment of vehicles is determined by factors such as length and purpose of trip, freight or passenger requirements, and preference of user.
- Additional responsibilities include the issuance of keys, record sheets, and driver credentials.
- The Dispatcher records time of departure, destination, cargo, passengers, expected time of return and investigates overdue vehicles.
- The Dispatcher may confer with customers to expedite or locate missing, misrouted, delayed or damaged merchandise, maintain record of mileage, fuel used, repairs made, and other expenses.
- The Dispatcher may modify daily route schedules to meet the requirements of missions.
- The Dispatcher may direct activities of drivers, assign helpers to drivers, and assign vehicles per request.
- The dispatcher is responsible for the distribution of vehicles to customers and the movement of equipment to vendors for repairs and maintenance.
- The Dispatcher shall be required to contact personnel for assignments and/or required information per the TMP Supervisor.
- Valid State Issued Driver’s License. Class B Commercial Driver’s License is desired.
- High School Diploma or equivalent.
- Must have a minimum of 1 year experience.
- Experience with Microsoft Office (Excel, PowerPoint, Word).
- Must be able to read, write, and speak English.
- Must Pass a National Agency Background Check.
- Strong Communication and Customer Service Skills.
- Professional Telephone Etiquette.
- Familiarity with the Greater Fort Bliss Military Installation (to include East Fort Bliss, McGregor Range, Dona Anna Base Camp, Oro Grande, Tobin Wells, and White Sands Missile Range).
Technica recognizes the value of diversity in our workplace and are committed to equal opportunity. Technica provides fair and equal employment opportunity for all employees and job applicants without regard to race, color, religion, gender, age, national origin, ancestry, sexual orientation, sexual preference, partnership status, gender identity, disability, genetic information, and protected veteran status, status of participation in the U.S. Armed Services, or other status protected by federal, state or local law. Technica hires and promotes individuals solely on the basis of their qualifications for the job to be filled.
Technica reasonably accommodates qualified individuals with disabilities to enable them to receive equal employment opportunity and/or perform the essential functions of the job, unless the accommodation would impose an undue hardship to the Company. This applies to all applicants and employees. Please tell us if you require a reasonable accommodation to apply for a job or to perform your job. Examples of reasonable accommodation include making a change to the application process or work procedures, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment.
Technica encourages women, minorities, individuals with disabilities, and members or veterans of the U.S. Armed Services to apply.
Technica offers paid time off, health, dental, vision, short-term disability, long-term disability, life insurance benefits, and 401(k) options to all full-time employees.
This position description is subject to change at any time. Only persons submitting applications through Technica’s on-line application process will be considered for employment.
The University of Texas MD Anderson Cancer Center is ranked the nation's top hospital for cancer care by U.S. News & World Report's "Best Hospitals." MD Anderson's mission is to eliminate cancer in Texas, the nation and the world through exceptional programs that integrate patient care, research and prevention. Our mission also includes education for undergraduate and graduate students, trainees, professionals, employees and the public.
Dispatcher opportunity in Patient Transportation. The ideal candidate will have a high school diploma and two years phone dispatch/operations supervision experience or two years patient transportation/driving experience May substitute required experience with equivalent related college on a one to one basis.
Must be able to work from 2:00pm – 10:30pm with rotating weekend & holiday and on-call duties
Salary range: min - $26,400 mid - $33,000 max - $39,600
The primary purpose of the Transportation Dispatcher position is responsible for assigning escorts to transport patients and specimens both safely and efficiently to designate areas throughout the Institution and is responsible for monitoring transports, answering the phone, providing customer service and communicating with the supervisors and the staff of the requesting areas.
Efficient and effective usage of electronic based system to assign transports to escorts throughout the institution; efficient in multi-tasking
Ensures the requestor has identified appropriate equipment to the escort for transporting
Maintains knowledge and efficiency in available resources to reduce the level of delays to customers; implements and communicates contingency plan with management, when volume is heavy or delays are inevitable
Rapid response and dispatch of code blue stretcher request to the next available escort; adjust the priorities to ensure expediency
Provide directions to escorts in prioritizing assignments
Efficiently and effectively handle oxygen related request; maintain knowledge of standards and criteria for properly handling oxygen
Assists, verbally and manually with gathering statistical information as required
Seeks to ensure that productivity standards are met and immediately informs management when escorts are not meeting standards
Communicates all outstanding issues and concerns to incoming dispatchers or escorts appropriately; document all related issues during the transition as needed
III. Customer Service
Verbally answers and responds to incoming calls in a clear, professional, courteous and timely manner
Assures nursing or requesting units are aware of the delays. Visually review assignment logs for completeness and accuracy; contact appropriate supervisor if needed
Assists management in dealing with problematic issues and investigates of complaints / concerns
Develops strong peer relationships with customers and provides input to leadership for improving services
Required: High school diploma or equivalent.
Preferred: Bachelor's degree in Business, Health Sciences, Hospitality or related field.
Required: Two years phone dispatch/operations supervision experience or two years patient transportation and or driving experience. May substitute required experience with equivalent related college on a one to one basis.
It is the policy of The University of Texas MD Anderson Cancer Center to provide equal employment opportunity without regard to race, color, religion, age, national origin, sex, gender, sexual orientation, gender identity/expression, disability, protected veteran status, genetic information, or any other basis protected by institutional policy or by federal, state or local laws unless such distinction is required by law. http://www.mdanderson.org/about-us/legal-and-policy/legal-statements/eeo-affirmative-action.html
The dispatcher is responsible for the timely and accurate dispatch of sub-haulers for vehicle pick-up and delivery while providing excellent service to customers.
Outbound calls to pick-up locations.
Dispatch sub-haulers for vehicle pick-up and delivery within company timelines.
Ensure sub-haulers meet company requirements prior to dispatching.
Outbound calls to sellers.
Utilize cost effective vendors to meet company budget objectives.
Educate sub-haulers on company policies and procedures.
Maintain and archive documents.
Answer phone calls.
Collect payments on member deliveries.
Comply with Safety and enforce regulations.
Monitor incoming documents on the fax machine.
Print reports as needed.
Manage vendor relationships.
Other duties as assigned.
Two years dispatch experience.
One year customer service skills experience.
High School Diploma or GED preferred.
Excellent customer service skills and attitude.
Excellent Communication Skills --verbal and written.
Excellent organizational skills.
Excellent time management skills.
Typing speed 45 words per minute.
Basic Ten key proficiency.
Basic Math skills.
Computer proficiency (MS Suite experience).
Ability to operate office equipment.
Ability to work in fast paced/diverse environment.
Strong attention to detail.
Know geographical area as well as ability to read maps.
Work with minimal supervision.
Occasional Overtime as needed.
Bilingual Skill a plus.
DISPATCHERS NEEDED IMMEDIATELY! 3RD SHIFT PAYS $15-17 an hour CALL TODAY! Officeteam is currently seeking 3rd Shift Dispatch personnel.
A local company is looking to add successful Full Time Dispatch candidates to their team. The schedule for this opportunity would be third shifts. This is a temporary opportunity that we are seeking candidates for immediately.
For the right person this could be a long term opportunity because they are looking for someone they can ultimately bring into their company. Responsibilities Include: Dispatch Customer Service Being comfortable with Microsoft Office Suite Conflict resolution Logistics Dispatch Experience is required.
Dispatch Personnel should have a good listening skills, very strong communication skills, and comfortable multi-tasking in a fast paced environment. Contact OfficeTeam today if you are interested in being considered for this opportunity. Use your customer service and dispatch skills for this local company who is looking to expand their department.
If you are interested in being considered for these opportunities please apply with Officeteam today by calling ! These positions get filled very quickly. Do not miss out on This Opportunity. Contact OfficeTeam today!
Dispatch, Problem Solvers, Tech Savvy, data entry
Employment Type: Temporary
Education and Experience
High school diploma or G.E.D and a minimum of 6 months of related work experience required.
Experience within the Waste industry, transportation, or logistics is preferred.
Previous customer service experience in a call center environment preferred.
Good telephone and 2-way radio skills; ability to deal with internal and external customers in a courteous and professional manner
Computer proficiency- MS Office and Typing Skills,
Ability to react well under pressure and treat others with respect
Ability to identify and resolve problems in a timely manner
Ability to prioritize and plan work activities;
Ability to work efficiently and effectively, both independently and as a team
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job.
Required to use motor coordination with finger dexterity (such as keyboarding, machine operation, driving, etc.)- most of the work day;
Required to exert physical effort in tasks that involve the ability to exert light physical effort in sedentary to light work, but which may involve some lifting, carrying, pushing and/or pulling of objects and materials of light weight handling objects less than 25 pounds- rarely;
Dispatcher in Capitol Heights, MD
Republic Services is an industry leader in U.S. recycling and non-hazardous solid waste. Through our subsidiaries, Republic's collection companies, recycling centers, transfer stations, and landfills focus on providing effective solutions to make proper waste disposal effortless for our 14 million customers. We'll handle it from here., our brand promise, lets customers know they can count on Republic to provide a superior experience while fostering a sustainable Blue Planet for future generations to enjoy a cleaner, safer and healthier world. Why Work with Us Our Company cannot thrive without great people devoted to serving customers, the community and the planet. We hire the best people to make Republic a great place to work. We are focused on attracting talented individuals across professions who are as committed to serving customers and the planet as we are. We strive to create a workplace that's meaningful and rewarding to our 33,000 employees. That's why we are proud to be recognized as Best Large Employer by Forbes, World's Most Ethical Companies by Ethisphere, and Human Rights Campaign Foundation's 2018 Corporate Equality Index.
A Dispatcher responsible for the coordination of the utilization of drivers, trucks and containers to create capacity, maximize productivity and ensure prompt, courteous and efficient service to all customers.
Knowledge, Skills & Abilities
Good customer services skills to meet and exceed customer expectations; acts in a professional, courteous and cooperative manner toward customers and co-workers; works with a sense of honesty and trustworthiness.
Good time management skills to ensure assigned responsibilities are completed in an efficient and safe manner.
Good follow through ability; adheres to work schedule and follows through on challenges as they arise.
Ability to adhere to Company policies and rules set forth; promotes the Company's safety standards; does not take inappropriate risks.
Maintains a feeling of pride in work; strives to achieve all goals.
Two years of prior experience driving heavy commercial trucks.
Experience in a customer-facing position.
Create and maximize capacity by ensuring productive use of all assets, equipment and drivers.
Ensure maximum productivity by achieving or exceeding Company-established goals by successfully routing vehicles.
Assign loads to drivers based on designated routes and driver location.
Prepare, update and dispense the daily route schedule.
Gather and maintain route sheet documentation for pick-ups (scheduled, missed, extra pick ups), route completions and driver locations.
Ensure route completion via the driver check-in process.
Courteously interact with customers, as required.
Report driver performance issues or concerns to appropriate management for resolution.
Follow all required safety policies and procedures.
Actively participate in the Company's ReSOP program.
Perform other job-related duties as assigned. The statements used herein are intended to describe the general nature and level of the work being performed by an employee in this position, and are not intended to be construed as an exhaustive list of responsibilities, duties and skills required by an incumbent so classified. Furthermore, they do not establish a contract for employment and are subject to change at the discretion of the Company.
- High School Diploma or GED.
Rewarding Compensation and Benefits
Eligible employees can elect to participate in:
Comprehensive medical benefits coverage, dental plans and vision coverage.
Health care and dependent care spending accounts.
Short- and long-term disability.
Life insurance and accidental death & dismemberment insurance.
Employee and Family Assistance Program (EAP).
Employee discount programs.
401(k) plan with a generous company match.
Employee Stock Purchase Plan (ESPP).
Republic Services is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, protected veteran status, genetic information, or any other characteristic protected by applicable law.
Posted Date:10/16/2018 8:01:34 PM
Job Type: Non-exempt
Req #: 49169BR
Location: 24203: Capitol Heights-300 Ritchie R,
Job Category: Administrative Support
This position is responsible for customer anddriver satisfaction within the assigned location while meeting company goalsfor Safety & Compliance, Customer Service, and annual objectives. TheDispatcher position requires excellent customer relation and communicationskills.
The Dispatcher is responsible for but not limited to schedulingdrivers, administrative tasks such as payroll, PO issuance, schedulingequipment maintenance. Monitor driver performance ensuring companypolicies including state, federal and DOT laws and regulations are incompliance.
Focus on Safety, Service, Cost, Professionalism and Respect.Ensure that all loads are delivered on time. Investigate and resolve allcomplaints, questions and problems.
Enforce rules and apply policiesfairly and consistently. Build a strong work relationship with employees andcustomers. Dispatchers are the point of contact for our professional drivers. Dispatchers ensure our drivers have all the necessary tools to performtheir job safely and on-time.
Ensure all company safety policies are understood andenforced. Assist with safety training through safety bulletins and monthlytailgate meetings.
Assist with Monthly IIPP Yard and Office Safety Checklistsand report them to the Site Manager. Ensure that all Hours of Serviceregulations, DOT / State regulations, and company safety policies are adheredto. Ensure DOT Paper-logs and/or E-Logs are audited and correct.
Ensure allassigned tractor and trailers are PM/BIT inspected with in time lines. Ensurethat all assigned equipment are current on preventative maintenance. Report andrecord all collisions, injuries, and equipment damages on the safety registerin a timely manner.
Ensure all preventable damages are charged to theresponsible party. Daily audit of all fuel purchases.
Experience with Data entry,dispatch, answering phones and addressing maintenance issues with drivers asneeded.
Ability tohandle high phone call volumes, processing and troubleshooting issues andmulti-tasking effectively.
Assign driver'sroutes, destinations, and timelines, as well as keep in touch with drivers whoare on the road. Process payroll and billing accurately in a timely manner forsite location employees.
Ensuresdrivers clock their times accurately daily and reviews meal period records
salary:$15 - $16 per hour
date posted:Monday, October 15, 2018
job type:Temp to Perm
The primary responsibility of the Transportation Coordinator is the coordination of transportation of client's vehicles in accordance with client-specific Service Level Agreements (SLAs.) This is a temp to hire opportunity in the Folsom area. It is Monday through Friday 8 pm to 5 pm paying $15/hr. If you have the necessary requirements please reach out to me directly with a copy of your resume .
Work collaboratively with Assistant Coordinators to ensure new clients orders are processed.
Responsible for coordinating schedules and following up with vendors, ensuring adherence to client SLA requirements
Update systems of record accurately with concise and relevant details
Follow up on all orders within designated portfolio ensuring positive resolution
Communicate with clients as needed/requested to provide updates on current accounts, issues, and ETAs assignments
Manage assigned accounts within approved 3 rd party load board sites
Intake client quote requests, provide estimates to the Team Lead, and with approval, provide quotes to the client
Report any operational issues, providing details to the Team Leader for review
Intake load board calls and notify applicable teams/individuals
Email clients as necessary to verify status for requested Hold accounts
Negotiate vendor fees targeting stated profitability margins.
Adhere to all aspects of regulatory compliance, client specific requirements, and SLAs
Serve as key point of contact for designated clients or markets and help build mutually beneficial relationships with vendors and client partners
Support management in ongoing initiatives as assigned.
Working hours: 8:00 AM - 5:00 PM
Excellent verbal communication
Excellent time-management skills
High school diploma or GED diploma or equivalent required
Bachelors degree or higher, in business related field, preferred
2 years in auto-finance, collections, or call center experience preferred
Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law. San Francisco Fair Chance Ordinance: Qualified applicants in San Francisco with criminal histories will be considered for employment in accordance with the San Francisco Fair Chance Ordinance.
Dispatcher - Lincoln Park, NJ
Eastern Lift Truck Company, Inc., a leader in forklift sales and service for over 40 years, was built on the motto "We're Known for Good Service." We strive to provide excellent sales and service in all areas of the Material Handling Industry including Lift Trucks, Compactors and Balers, Commercial Dock and Doors, and Allied Solutions. Our expanding company is looking for motivated people who wish to contribute and be a part of our growth. Currently, we are seeking an experienced Dispatcher for our Lincoln Park, NJ location.
- As a Dispatcher, you will answer service calls
- Dispatch technicians in an efficient & productive manner
- Prepare daily hauling log for technicians
- Close work orders
- Billing and invoicing
- Set-up and maintain customer profiles in company database
- On-call two weekends per month
- Dispatch experience required
- Must possess unwavering customer service drive and focus
- Ability to multi-task and work in a fast paced environment
- Must be a team player
- Pleasant phone demeanor
- Stable work history
- Proficient with Microsoft Word and Excel
- Medical, Dental, and Prescription Plan.
- 401k with partial company match
- Short & Long Term Disability
- Basic and Supplemental life insurance policies
- Paid vacation and comp days
- Paid holidays
Eastern Lift Truck Company, Inc. is an Equal Opportunity Employer
TITLE: DISPATCHER, TRANSPORTATION
WORK SCHEDULE: 12-month
SALARY CLASSIFICATION: Support Salary Schedule, Grade H
- $13.06 - $13.71 Depending on Experience
GENERAL STATEMENT OF RESPONSIBILITIES:
Dispatches drivers, keeps the automated routing system current and performs related clerical duties in support of departmental operations
Dispatches by radio or in person district buses, cars, and trucks
Keeps routing system up to date
Assists Chief Clerk with the maintenance of records and files, and prepares materials for State and special reports
Maintains CDL and required qualifications to drive buses, as needed
Performs related duties as required
A. EDUCATION, TRAINING & EXPERIENCE
High school diploma or equivalent;
Knowledge of word/data processing and procedures;
Ability to operate a 2-way radio
Possession of an Arizona Class B Commercial Driver's License
Must meet all Arizona School Bus Driver requirements
Must be able to meet requirements of Arizona Department of Public Safety Physical Performance Test
Two years of previous experience driving a school bus is desired
Arizona Class B CDL is required to serve as backup driver
B. PHYSICAL REQUIREMENTS
Must be able to meet requirements of Arizona Department of Public Safety Physical Performance Test
C. COMMITMENT & DEPENDABILITY
Willingness to perform as an integral member of a successful team;
Dedication to providing the highest level of service;
Adherence to policies and procedures.
A. TIME MANAGEMENT: Two to twelve weeks of advanced planning;
B. STRESS MANAGEMENT: Moderate stress;
C: PUBLIC CONTACT: Interacts primarily with other employees
D: LEVEL OF RESPONSIBILITY: Must use sound judgment in performing job; some access to confidential records
EVALUATION PROCEDURE: In accordance with provisions specified in Governing Board policy;
SUPERVISION RECEIVED: Reports to the Director of Transportation
SUPERVISORY RESPONSIBILITY: None.
APPLICATION PROCEDURE: Apply online. To view similar jobs and for more information on our District, please go to: www.susd30.us
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