Dispatcher Chief Ii Job Description Sample
Police Dispatcher II
CSU Job Listing Details
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Job ID: 9600
Police Dispatcher II
September 8, 2017
Open until filled
Link to Apply Online:
Campus Employment Homepage:
Police Dispatcher II
SF State University
San Francisco State University is an urban university granting bachelor's and master's degrees and serving a diverse student body of approximately 30,000 students and 4,000 faculty and staff employees. SF State is one of the largest campuses in the California State University (CSU) -- the largest system of higher education composed of 23 member campuses.
San Francisco State is a 100% Smoke/Vapor-Free Campus. Smoking or Vaping of any tobacco/plant-based substance is not permitted on any University properties.
University Police Department
The SF State University Police Department (UPD) is a law enforcement agency that provides comprehensive service and protection to the campus and its surrounding community 24 hours per day, year-round. UPD serves a diverse community that recognizes the importance of cultural and ethnic diversity. UPD is committed to protection of life, property, and equity in upholding the law and safeguarding individual rights. Student Affairs & Enrollment Management's (SAEM) vision is to inspire and develop leaders who will promote social justice and transform communities. SAEM supports educational equity by facilitating innovative programs, services and strategies designed to positively impact all students' success and progression toward personal and academic goals.
This is a one year probationary position.
Irregular Schedule. Days and times to be arranged.
Anticipated Hiring Range*
$4,000.00 - $5,704.00 monthly ($48,000.00 - $68,448.00 annually)
Salary is commensurate with experience.
The Police Dispatcher II is a specialized classification within police departments that provides essential dispatch communications and records maintenance. Incumbent is responsible for maintaining effective and efficient communications between campus law enforcement headquarters, campus police officers in the field, outside emergency and law enforcement agencies, and the public. Incumbent receives, records and dispatches general and emergency information quickly, clearly and accurately.
Incumbents at the Police Dispatcher II level have a higher degree of accountability for the dispatch and records functions. Their assignments typically involve providing lead work direction to other dispatchers, other public safety support staff and/or performing more complex and diverse functions in support of public safety programs. They often participate in the development of operational procedures and protocols related to dispatch functions.
The person holding this position is considered a 'mandated reporter' under the California Child Abuse and Neglect Reporting Act and is required to comply with the requirements set forth in CSU Executive Order 1083 as a condition of employment.
Entry to the first level within this classification typically requires one year of verifiable experience using a switchboard and two-way radio communication system in a law enforcement or comparable agency within the last ten years and a high school diploma or equivalent. Essential entry qualifications require the ability to effectively use a phonetic alphabet, speak clearly and concisely, follow oral and written instructions, transfer information accurately, handle a wide range of interpersonal interactions effectively, and learn the use of applicable automated dispatch and law enforcement systems and databases.
Working knowledge of legal codes, requirements, procedures and techniques for receiving complaints and calls for service and for dispatching and communicating with campus officers in the field.
Ability to effectively converse using police radio systems.
Working knowledge of public safety-related agencies and the respective communication protocols.
Achievement of the P.O.S.T. Dispatcher certificate.
Working knowledge of and ability to use applicable computerized and automated dispatch and law enforcement systems and data bases to enter, research and retrieve data as necessary.
Ability to independently respond and act quickly, accurately evaluate information and situations, and make appropriate decisions in routine, non-routine and emergency situations.
Working knowledge of geographical layout and ability to read maps and floor plans to provide directions to officers in the field.
Ability to accurately interpret written policies, follow oral and written instructions, and transfer information.
Ability to provide clear and concise verbal directions quickly and accurately.
Ability to present and summarize information in a variety of written formats, using clear and concise language.
Ability to establish and maintain effective working relationships, interact with all members of the campus community and general public, and maintain composure in highly stressful situations or when dealing with difficult individuals.
Ability to maintain the confidentiality of sensitive information
Thorough knowledge of record keeping laws and regulations for police departments.
Ability to provide lead work direction and train new staff
Ability to handle multiple priorities and manage multiple situations while under duress.
Ability to analyze and address operational and procedural problems and recommend solutions.
May be required to complete more advanced training.
Ability to remain calm, act quickly and use good judgment in emergencies.
Ability to interact courteously with all contacts.
Incumbents must have completed or be able to attend and successfully complete the Police Officers Standards and Training (P.O.S.T.) Dispatcher Course. Incumbents who, upon hire, do not possess a P.O.S.T. Dispatcher Certificate also will be required to pass a written test related to essential dispatching skills. Additionally, incumbents must successfully pass supplemental P.O.S.T. requirements for dispatchers such as a background check, physical and psychological examinations, drug testing, and related requirements. Incumbent must possess a valid California Drivers' License.
The dispatch position is primarily an indoor operation. Incumbent will remain at or near the dispatch console at all times. Must be willing to work any shift assigned, including holidays, nights and weekends. Must be able to competently interact with a culturally and ethnically diverse population of students, faculty and staff.
This position requires successful completion of a background check and/or Livescan fingerprinting.
Threaded through our Total Compensation package is a commitment to Bridging Life's Transitions. SF State is committed to providing our employees with a comprehensive program that rewards efforts that are appreciated by your colleagues, students and the customers we serve.
We offer a competitive compensation package that includes Medical, Dental, Vision, Pension, 401k, Healthcare Savings Account, Life Insurance, Disability Insurance, Vacation and Sick Leave as well as State Holidays and a dynamic Fee Waiver program, all geared towards the University's commitment to attract, motivate and retain our employees.
Eligible and qualified on-campus applicants, currently in bargaining units 2, 5, 7, and 9 are given hiring preference.
How To Apply
Submit an online application and upload in one file attachment your resume and cover letter (optional), describing your specific qualifications for each position. The online recruitment system will allow one file attachment for each submission.
SFSU IS NOT A SPONSORING AGENCY FOR STAFF OR MANAGEMENT POSITIONS. (i.e. H1-B VISAS).
The Human Resources office is open Mondays through Fridays from 8 a.m. to 5 p.m., and can be reached at (415) 338-1872.
SF State is Equal Opportunity/Americans with Disabilities Act employer and has a strong commitment to the principles of diversity.
Open Until Filled
Please note that this position, position requirements, application deadline and/or any other component of this position is subject to change or cancellation at any time.
Dispatches tribal law enforcement, fire, EMS, and other tribal service units to emergency and non-emergency scenes/calls; provides responders with complete and accurate information to ensure officer safety and prompt response. Communicates with other outside agencies both by radio and telephone as needed.
Reports to the Dispatch Supervisor
Major Duties and Responsibilities
Answer multi-line phones administrative and 911; records incoming calls via land line and radio transmissions.
Dispatches emergency units in response to emergency calls for service; determines the nature and location of emergency; prioritizes response and dispatches appropriate agency.
Dispatches tribal support units in response to non-emergency calls for service.
Communicates with police officers, EMS personnel, Fire personnel, and outside agencies via radio.
Provides general information as requested by the public; creates and categorizes all calls for service from the public.
Provides concise and accurate information to appropriate emergency/non-emergency units.
Maintains accurate records of the location and status of all field units; documents all calls, phone and radio.
Assists callers in emergency first aid as prescribed in state-recognized emergency medical dispatch procedures.
Accesses and disseminates information maintained in available data bases such as: National Crime Information Center (NCIC), National Law Enforcement Telecommunications System (NMLETS), New Mexico Crime Information Center (NMCIC), Computer Aided Dispatching and (CAD), New Mexico Department of Motor Vehicles files.
Maintains updated files of current warrants, criminal complaints, civil complaints, restraining orders and probation paperwork.
Updates and maintains lists of contacts of various emergencies.
Maintains adequate copies of all forms necessary to complete assigned tasks.
Prepares reports upon request for supervisor or Chief of Police.
Reports any malfunctions of equipment to supervisor.
Maintains current NCIC certification; trains dispatch and police officers on use of NCIC.
Researches the proper procedure to request confidential information that field units need, e.g. who a cell phone is registered to.
Notifies chain of command to any major incidents; reports any NCIC security violations.
Performs other duties as assigned.
Knowledge, Skills and Abilities
Knowledge of the scope, landmarks and geological locations within the Sandia Indian Reservation.
Knowledge of principles and practices of radio dispatch and communication.
Skill in the operation of computers and office equipment that includes copier, telephone and audio equipment.
Skill in preparing clear, concise, accurate, and complete written reports.
Ability to operate radio communication equipment, enhanced 911 telephone equipment, digital recording equipment, computer printers and TTD (Deaf/Hearing Impaired) telephone, facsimile machine and photocopy machine.
Ability to remain calm and handle emergency situations.
Ability to perform duties under stress, maintain composure and professionalism under stressful conditions and in the face of provocation.
Ability to maintain confidentiality of information as directed by tribal and police policies.
Ability to learn equipment used in performing duties.
Ability to establish and maintain effective working relationships with the public, tribal government and other law enforcement and Public Safety agencies.
Ability to refer to and use manuals regarding the use of equipment and emergency procedures.
Ability to communicate effectively both verbally and in writing.
Minimum Qualifications, Education and Experience
High School Diploma, GED Certification or equivalent.
Two (2) years related experience in data entry, computer applications, telephone communications or emergency communications/radio dispatching.
Must possess and maintain the following current licenses and/or certifications:
New Mexico Department of Public Safety Telecommunicator Certification
NCIC Certification (National Crime Information Center)
EMD Certification (Emergency Medical Dispatch)
First Aid/CPR Certification
Must be able to successfully pass a stringent background and character investigation in compliance with PL 101.630.
Will require a post-offer, pre-employment and random drug screening.
Public Safety Dispatcher I/Public Safety Dispatcher II
Description / Position Overview
CSPD (Colorado Springs Police Department) will be reviewing applications as needed to fill positions during the duration of this job posting. Applicants chosen to move forward in the selection process will be contacted by CSPD.
Depending on the qualifications of the candidate selected, this position will be filled at either the Public Safety Dispatcher I or Public Safety Dispatcher II level. The monthly salary range for the Public Safety Dispatcher I is $3,477 to $4,870 and it is $3,790 to $5,309 for the Public Safety Dispatcher II.
The hiring salary for the Public Safety Dispatcher I position is between $3,477 and $4,174 per month.
The hiring salary for the Public Safety Dispatcher II position is between $3,790 and $5,309 per month.
Public Safety Dispatcher
Public Safety Dispatchers (dispatchers) receive calls for service on the computer, radio, or telephone and dispatch a variety of emergency equipment. They serve as a communication link in emergency situations until the situation is resolved; answer overflow emergency and non-emergency calls; provide emergency dispatch self-help; and make notification calls to police and fire staff, City departments, and other agencies on incidents as needed. Dispatchers provide on-the-job training for new communications personnel on radio dispatching, notify ambulances and dual fire responders where they are needed, continually evaluate calls for service and identify tasks and objectives then dispatch appropriate rescue, and follow-up on the safety status of police and fire personnel. Dispatchers process requests for wants/warrants through the CCIC (Colorado Crime Information Center) and the CBI (Colorado Bureau of Investigations) network, monitor robbery alarm controls in areas with crime patterns, perform duties of an Emergency Response Technician as deemed necessary by the Public Safety Communications Supervisor, notify fire stations of street closures and sprinkler systems that are out-of-service, monitor the weather screen, and handle paging requests for administrative units. Dispatchers may perform supervisory duties during the absence of the Public Safety Communications Supervisor.
Dispatchers are expected to communicate effectively with the public and fire and police personnel using tact and good judgment especially during periods of extreme stress and time constraints; possess high memory retention and quick recall; possess the ability to type while talking on both the radio and telephone; make decisions under pressure; and effectively multi-task.
Successful candidate will:
Have a high school diploma or GED supplemented by specialized training in dispatch communications or a related field
Have one year of fulltime experience as an independent dispatcher or call taker in a public safety or emergency communication center
Possess, or obtain within three months of hire the following certifications: CPR (cardiopulmonary resuscitation), CBI CCIC/NCIC (National Crime Information Center), CJIS (Criminal Justice Information Services), Incident Command System 100, 700, and NCMEC (National Center for Missing and Exploited Children)
Demonstrate the ability to accurately type 40 net words per minute
NOTE: To be selected as a Public Safety Dispatcher II, you must possess, or obtain within twelve months of hire, and maintain EMD (Emergency Medical Dispatch), EPD (Emergency Police Dispatch), and EFD (Emergency Fire Dispatch) certifications.
Ideal candidates will also demonstrate:
Experience working in a public safety setting, including public safety dispatch
Experience using CJIS, CCIC/NCIC, and computer-aided dispatch systems
Current CPR, EMD, EPD, and EFD certifications
Bilingual in Spanish
Machines, Tools, Equipment, and Work Aids: Fax, scanner, telephone, headset, workstation with moveable decks, ergonomic adjustable chairs, computer, and printer.
Specialized Computer Equipment and Software: Quick Response, CAD, CCIS/NCIC, CJIS, LERMS, ProQA, MS Office, Contact Map, twitter, Facebook, Citizen Observer, 3si, CSU database, and BOSS3.
This is a shift position that requires the ability to work varied hours and days in a closed, secure environment.
This position requires the successful completion of a polygraph examination, an extensive background check, and other pre-employment assessments.
Applicants that have used marijuana within 18 months from the date of their application submission will not be eligible for hire. More information about the Colorado Springs Police Department's Marijuana Use Policy can be found at http://www.springsgov.com/Page.aspx?NavID=4887.
Physical Demands: This position requires the ability to lift up to 20 pounds occasionally and 10 pounds frequently.
Primary Work Environment
- Office environment
Wetness and Humidity
Noise and Vibrations
- Moderate noise level from several sources
Mechanical and/or Electrical Hazards
Exposure to Communicable Diseases
This job announcement is not intended to include a complete listing of all responsibilities, knowledge, skills, and abilities associated with the position.
Please visit www.coloradosprings.gov and click on 'Apply for a City Job' > 'City of Colorado Springs Job Openings – Apply Now' button to complete an online application. All job applicants will need to create a new login and online application (unless you already have a NEOGOV/governmentjobs.com user ID and password).
Completing your application in full, including the entire work experience section, will assist Human Resources (HR) in the applicant screening process. Your application may not be considered if all of the information requested for each employer you list is not provided.
Our NEOGOV application system does not allow you to edit your application after it has been submitted for a position. If you want to make changes, you may submit another application prior to the position's closing date and time listed in the job posting. HR will review the last application you submit for a position.
To view the status of your application, go to http://agency.governmentjobs.com/cosprings/default.cfm.
To be notified of future career opportunities, go to http://coloradosprings.gov/jic
If hired, you will be required to provide proof of your eligibility to work in the United States.
Equal Opportunity Employer
Emergency Services Dispatcher II (Lateral)
FILING DEADLINE: Continuous/Open until Filled (City of Fresno will accept applications until a sufficient amount of applications have been received, or selection has been made; therefore the recruitment may close at anytime.)
The Fresno Police Department strives at providing the citizens of Fresno a safe and protected community. Fresno PD is currently seeking experienced dispatchers to provide excellent and prompt customer service.
Journey level dispatchers shall answer and evaluate emergency police and emergency medical service calls; operate a multi-channel Computer-Assisted Dispatch (CAD) system console and related equipment to dispatch appropriate public safety units; and prepare police and fire reports and records. Incumbents are expected to perform emergency dispatch duties using a considerable amount of independent judgment. Must receive certification by the Police Department verifying that the incumbent is capable of performing solo radio duty within 12 months of appointment.
Employees may be assigned to work any eight or ten hour shift and may be required to work weekends and holidays.
Shift pay is $1.00 to $1.50 per hour depending upon assigned shift.
These are entrance requirements to the competitive examination and do not assure a place on the eligible list. Applicants must meet the minimum qualifications at the time of application in order to qualify.
TO QUALIFY, an applicant must have the following:
- Possession of a HS Diploma or equivalent GED completion;
- Two years of experience equivalent to that gained as an Emergency Services Dispatcher II with the City of Fresno, which included operation of a multi-channel Computer-Assisted Dispatch (CAD) system console and related equipment to dispatch public safety units;
- Must submit a typing certificate from an employment agency or school of the ability to type 40 net words per minute. Certificates must be on business letterhead, issued no later than one month prior to date of employment application. Certificate must indicate the total number of words typed, per minute, number of errors and net correct words per minute.
Please upload your typing certificate in the Cover Letters and Attachments section in Career Tools.
Applicants that meet the minimum qualifications must read and sign an Applicant Statement. This statement indicates your understanding that as part of the qualifying process for Emergency Services Dispatcher with the City of Fresno, you will be required to complete a detailed pre-employment personal history form, followed by a thorough background investigation which will include a polygraph examination. If your application is deemed qualifying, the Personnel Services Department will send via electronic mail.
Applicants will not be invited/admitted to the examination without the above documentation.
The examination process may consist of the following: PANEL INTERVIEW - 100%: A panel of subject matter experts may conduct a job-related oral exam to evaluate a candidate's training, experience, and personal traits for the position.
Candidates must achieve a passing score to qualify for the eligible list.
Since this recruitment is open on a continuous basis, the examination process may be repeated periodically, depending on the number of applicants. As these processes are completed, new candidates will be merged with the current eligible list. Although your score will remain the same through this process, your placement on the eligible list may change.
Eligibles certified to the Police Department for consideration must successfully complete a polygraph test, an extensive background investigation, and a department interview before receiving conditional offers of employment. Individuals receiving a conditional offer of employment must successfully complete a medical examination before receiving a final offer of employment.
Veteran Preference Regulations
Qualified veterans who pass the examination may obtain five (5) additional points.
Candidates applying for veteran's preference are required to submit a copy of their DD214 with their application during the specified filing period. Evidence must be presented to indicate that the candidate was discharged honorably from the military service. Veterans, including City employees, must resubmit proof of honorable service for every examination for which veteran's preference credit is requested.
Online applications must be submitted before the recruitment closes or they will not be accepted for any reason. Interested applicants are encouraged to apply immediately as this recruitment may close at any time.
All correspondence regarding this recruitment and exam process will be sent via email, applicants are responsible for ensuring they note a valid email address in their profile at time of application. It is an applicant's responsibility to check their email on a regular basis to ensure they review such correspondence in a timely manner.
All applicants will acknowledge such understanding when they complete their on-line application. Applicants will receive an automatically generated confirmation e-mail upon a successful application submittal. The e-mail is the only proof of submittal.
For information on how to complete an on-line application, please view "Instruction Guide" on the City's website, www.fresno/jobs, or call (559) 621-6950 for assistance. Resumes will not be accepted in lieu of a completed employment application.
Immediate and future vacancies will be filled from this eligible list for a period of six (6) months from the date the eligible list is created.
Should you need a special accommodation due to a qualifying disability, please contact the City of Fresno Personnel Department prior to the date of the applicable examination.
Equal Opportunity Employer
We welcome applicants of any race, gender, religion, ancestry or disability. For more information please refer to our Career Opportunities web page on the City of Fresno web site.
The Dispatch Level II functions primarily as a telecommunicator and is responsible for receiving, recording and effectively managing requests for ambulance assistance/transport from various sources. The Dispatch Intermediate will offer pre-arrival instructions as indicated. The Dispatch Associate will coordinate dispatch and communications activities to ensure the most appropriate EMS response.
Essential Duties and Responsibilities –
The Dispatch Intermediate will adhere to the respective job description of the Dispatch Associate when functioning in that assignment.
Understands and adequately implements the concepts of Emergency Medical Dispatch as published in Principles of Emergency Medical Dispatch (and as customized by AMR) as a minimum standard of care.
Must keep current with knowledge of the EMS services available in the area, their capabilities, limitation, locations and accessibility. Specifically, knowledge pertaining to first responder and other public safety response and inter-facility patient transports.
Allocates EMS resources properly as the need arises by application of appropriate decision making rules and approved protocols.
Handles radio communications in a prompt, accurate, courteous and professional manner.
Selects and dispatches appropriate vehicle(s) including ALS, BLS, First Responder, Fire Rescue and any other ancillary support units to emergency/non-emergency requests for assistance.
Responsible and accountable for completeness and accuracy of paperwork related to his/her position prior to completion of shift.
Responsible for accurate and complete data entry for the shift. This will also include State Run
Report data entry as assigned.
Responsible for generating applicable reports and checking for accuracy.
Assists in locating scene of incidents and selecting the safest, fastest route to such scene using all available locator aids.
Keeps track of locations, status and condition of each unit at all times.
Relays instructions from supervisors, messages and emergency information.
Maintains a current working knowledge of all company policies, procedures, rules, regulations, and memorandums.
Responsible and accountable for updating management and operations personnel on any changes effecting the company and/or extraordinary situations.
Follows established parameters/formats in receiving requests for service.
Responsible for knowledge and use of equipment, including but not limited to the computer, printers, 911 equipment, recording devices and telephones.
Assists in the development of SSC locator aids.
Provides input for the development and implementation of the System Status Plan (SSP).
Other duties as assigned by superiors.
Non-Essential Duties and Responsibilities-
- Perform other duties as assigned.
Public Response Dispatcher II
FIRST DAY OF FILING
February 2, 2018 at 8:00 a.m. (PST)
THE FILING PERIOD MAY BE SUSPENDED AT ANY TIME WITHOUT PRIOR NOTICE. THIS EXAMINATION MAY REOPEN AS THE NEEDS OF THE SERVICE REQUIRE.
TYPE OF RECRUITMENT
DEPARTMENTAL PROMOTIONAL JOB OPPORTUNITY
RESTRICTED TO PERMANENT EMPLOYEES OF THE LOS ANGELES COUNTY SHERIFF'S DEPARTMENT WHO HAVE SUCCESSFULLY COMPLETED THEIR INITIAL PROBATIONARY PERIOD WITH LOS ANGELES COUNTY AND MEET THE QUALIFYING REQUIREMENTS.
NO OUT-OF-CLASS EXPERIENCE OR VERIFICATION OF EXPERIENCE LETTERS WILL BE ACCEPTED.
Current employees in the unclassified service who meet the following criteria also qualify to participate in this exam:
- Unclassified employees who have attained permanent County status on a classified position by successful completion of the initial probationary period, with no break in service since leaving the classified service. OR Full-time employees in the unclassified service with at least six months of full-time experience in the unclassified service by the last day of filing.
Permanent employees who have completed their initial probationary period and hold a qualifying payroll title may file for this examination if they are within six months of meeting the experience requirements by the last day of filing. However, the names of such employees will be WITHHELD from the certification list until the required experience is fully met.
Receives requests for assistance and coordinates the dispatching of law enforcement, fire fighting, or rescue units via the operation of the Computer Assisted Dispatch (CAD) system.
Positions allocable to this class receive technical and administrative supervision from a Supervising Public Response Dispatcher and are responsible for the operation of communications equipment in dispatching the proper unit to the scene of an emergency. Incumbents are distinguished from Public Response Dispatcher I by their responsibility for acting as lead dispatcher, providing one-on-one training to new dispatchers, and executing a high degree of discretion, initiative, and independent judgment as to a course of action in accordance with established policies, procedures, and guidelines.
In addition to the knowledge and skills required to operate communications equipment, incumbents are required to exercise a thorough knowledge of the department's response procedures and exercise sound judgment in initiating and coordinating responses to 911 calls and other emergency situations that may affect the lives and safety of the public, law enforcement, and other emergency personnel. Essential Job Functions
Transmits and receives coded and conventional messages, including 911 calls, to and from Sheriff or Fire stations and administrative, investigative, and patrol units via voice, digital, and video, communication links.
Receives and responds to requests for emergency services from the public via 911, electronically relayed from the Public Safety Answering Point (PSAP) centers or standard telephone system, and from other safety agencies.
Uses the CAD system to determine the identity and availability of the nearest and appropriate law enforcement, fire, or rescue unit.
Upon request of field units, selects and interrogates nationwide criminal justice data banks using a keyboard and video screen to obtain information on warrants, driver history, missing persons, vehicles, firearms, and miscellaneous property.
Monitors, by radio, all emergency responses in progress and dispatches additional personnel and/or equipment as requested.
Monitors automatic selection of transmitter and receiver sites and overrides as necessary.
Operates keyboard-controlled telephone equipment that enables dispatchers to maintain cold line communications with public safety agencies, private safety agencies, and non-emergent agencies.
Operates an encoder, which activates the Countywide paging system.
Operates communications equipment in a mobile command post during emergency operations such as natural disasters or civil disorders, as required.
Assists other police or fire departments by operating communications equipment during emergencies or at special functions, as required.
Trains dispatcher personnel, as well as dispatchers from other agencies, in the operation of the communications console, as required.
One year of experience as a Communication Operator I, Sheriff, Fire Dispatcher I , or Public Response Dispatcher I in the service of the County of Los Angeles*.
Ability to type at the rate of 30 net words per minute.
A valid California Class C Driver License or the ability to utilize an alternative method of transportation when needed to carry out job-related essential functions.
Physical Class II -Light: Light physical effort which may include occasional light lifting to a 10 pound limit, and some bending, stooping or squatting. Considerable walking may be involved.
SPECIAL REQUIREMENTS INFORMATION
- To qualify, applicants must have held status as a Communication Operator I, Sheriff, Fire Dispatcher I, or Public Response Dispatcher I as evidenced by holding such payroll title. NO OUT-OF-CLASS EXPERIENCE WILL BE ACCEPTED.
In order to receive credit for the required degree, you MUST include a legible copy of the official degree, official transcripts, or official letter from the accredited institution which shows the area of specialization with your online application at the time of filing or within 15 calendar days from the date of filing the application.
Credit will be given to applicants who possess DESIRABLE qualifications and indicate so on their employment application at the time of filing.
An Associate's degree or a Bachelor's degree from an accredited college or university.
This examination will consist of two (2) parts:
An evaluation of training and experience based on application information and desirable qualifications weighted 60%.
An Appraisal of Promotability weighted 40%. The Appraisal of Promotability will evaluate work knowledge and skills, customer service, computer skills and attention to detail, dependability, and oral communication skills.
CANDIDATES MUST ACHIEVE A PASSING SCORE OF 70% OR HIGHER ON EACH WEIGHTED PART OF THE EXAMINATION IN ORDER TO BE PLACED ON THE ELIGIBLE REGISTER.
Notice of Non-Acceptance and Final Result letter will be mailed via USPS. Test scores cannot be given over the phone.
The names of candidates receiving a passing grade in the examination will be placed on the eligible register in the order of their score group for a period of six (6) months from the date of promulgation. Applications will processed on an as-received basis and promulgated to the eligible register accordingly.
No persons may compete for this examination more than once every six (6) months.
The eligible register resulting for this examination will be used to fill vacancies within the Los Angeles County Sheriff's Department, Communications and Fleet Management Bureau.
AVAILABLE SHIFT Any Shift
APPOINTEES MUST BE WILLING TO WORK ANY SHIFT, INCLUDING EVENINGS, NIGHTS WEEKENDS, AND HOLIDAYS.
APPLICATION AND FILING INFORMATION
APPLICATIONS MUST BE FILED ONLINE ONLY. APPLICATIONS SUBMITTED BY U.S. MAIL, FAX, OR IN PERSON WILL NOT BE ACCEPTED.
All applicants are required to submit a Standard County of Los Angeles Employment application and supplemental questionnaire ONLINE only. Resumes cannot be accepted in lieu of applications, although resumes and supporting documents may be uploaded as attachments to the online application.
Fill out your application completely. Provide any relevant education, training, and experience in the spaces provided so we may evaluate your qualifications for the job. All information is subject to verification and applications may be rejected at any time during the selection process.
The acceptance of your application depends on whether you have clearly shown that you meet the SELECTION REQUIREMENTS and you have completely filled out your application.
Apply online by clicking on the green "Apply" button at the top right of this posting. You can also track the status of your application using this website. Your application and supplemental questionnaire must be submitted electronically by 5:00 p.m., PST, on the last day of filing.
Please note that ALL information included in the application materials is subject to VERIFICATION at any point during the examination and hiring process, including after an appointment has been made.
FALSIFICATION of any information may result in DISQUALIFICATION or RESCISSION OF APPOINTMENT.
Utilizing VERBIAGE from Class Specification and Minimum Requirements serving as your description of duties WILL NOT be sufficient to demonstrate that you meet the requirements. Doing so may result in an INCOMPLETE APPLICATION and you may be DISQUALIFIED.
NOTE: Candidates who apply online must upload any required documents as attachments during application submission.
If you are unable to attach required documents, you may fax the documents to (323) 415-2580 at the time of filing or within 15 calendar days from the date of filing the application. Please include your Name, the Exam Number, and the Exam Title on the faxed documents.
SOCIAL SECURITY NUMBER: Please include your Social Security Number for record control purposes. Federal law requires that all employed persons have a Social Security Number.
COMPUTER AND INTERNET ACCESS AT LIBRARIES: For candidates who may not have regular access to a computer or the internet, applications can be completed on computers at public libraries throughout Los Angeles County.
NO SHARING OF USER ID AND PASSWORD: All applicants must file their application online using their OWN user ID and password. Using a family member or friend's user ID and password may erase a candidate's original application record.
California Relay Services Phone: (800) 735-2922
ADA Coordinator Phone: (213) 229-1621
Teletype Phone: (213) 626-0251
Department Contact Name: Professional Examinations Unit
Department Contact Phone: (323) 526-5611
Department Contact Email: firstname.lastname@example.org
Lateral Police Communications Dispatcher II
Position Description Benefits Supplemental Questions
The Seattle Police Department is seeking qualified and experienced Lateral Emergency 9-1-1 Communication Dispatchers (Ordinance Title: Police Communication Dispatcher II).
Answers emergency and non-emergency calls for service and simultaneously enters this information into the computer using a Computer Aided Dispatch (CAD) System
Calms, negotiates, advises and provides instructions to callers to obtain accurate and essential information necessary to establish priority and initiate a timely response to emergency calls while providing excellent customer service
Dispatch police units as appropriate via a trunked radio system; anticipate problems and respond to units as necessary
Continually updates information as it is received, enters into computer and updates units as to new information or instructions including follow up and updated status of calls
Experience handling multiple calls at a time and prioritizing them as a 911 Dispatcher
Requires a minimum of two years police communications dispatching experience (or a combination of education, training and/or experience which provides an equivalent background).
Associate's Degree, certification or college credits in communications, computer technology, public relations or other related fields.
Equivalent of one-year of customer service, call center communications, dispatching or related background.
Stable work history that involves communicating with the public in fast-paced surroundings and under difficult conditions.
Ability to successfully demonstrate techniques in conflict resolution, mediation and negotiation, working in a high-pressured and structured environment.
Exemplary oral and written communication skills, and deal tactfully and courteously with callers.
Must work rotating shifts (day, swing, and graveyard), weekends and holidays.
Must be available to work mandatory overtime assignments as required.
Applicants must pass a Seattle Police Department keyboarding test at 40 words per minute, and a work related multi-media performance test.
Candidates must pass a hearing and vision screening by a City approved doctor.
Must pass a Seattle Police Department Background Investigation, including a psychological evaluation.
The most competitive candidates will be required to pass a 40 WPM typing test in order to be considered for an interview.
LICENSE, CERTIFICATION AND OTHER REQUIREMENTS:
Completion of training requirements to handle emergency and non-emergency calls, and proficiency in operating both primary and secondary telephones as assigned.
Additional Information:The Seattle Police Department is comprised of approximately 2,000 dedicated law enforcement professionals all committed to creating and fostering a work environment that is collaborative, innovative and leading the way in law enforcement principles and practices. Ours is a culture that encourages top performers to adhere to a standard of excellence in the identification of and resolution to complex challenges. At SPD we acknowledge and honor the fundamental value and dignity of all individuals and pledge ourselves to creating and maintaining an environment that respects diverse traditions, heritages, and experiences.
How to Apply: Apply online at: http://www.seattle.gov/jobs/
(JOB # 2018-00352)
DB Schenker is the world's leading global logistics provider - we support industry and trade in the global exchange of goods through land transport, worldwide air and ocean freight, contract logistics and supply chain management. Integrated logistics resides at the world's most important intersections, where the flow of goods creates an effective link between carriers. Our value-added services ensure the flow of goods continues seamlessly and supply chains stay lean and optimized for success. Our business holds top positions in automotive, technology, consumer goods, trade fair logistics, special transports, and special events logistics.Position Description
Responsible for routing of vehicles to pick up outbound and deliver inbound freight. Vehicles are usually owned by independent contractors.
Principal Accountabilities (The following is intended to describe the general nature and level of work being performed. It is not an exhaustive list of all expectations.):
Coordinate driver pick up routes and deliveries with operations and drivers to most effectively service customers
Relay customer pick up requests to the appropriate driver. May serve as liaison between customer and driver
Reroute drivers as necessary to accommodate special requests
Compile, review, and transmit service performance reports
Log and bill vehicle sublease mileage rental agreements
Audit driver weekly billings
Prepare reports to document as requested
The individual in this position must be capable of performing all of the essential functions with or without a reasonable accommodation.Knowledge and Skills (The following minimum requirements are normal guidelines and should not constrain the advancement of otherwise qualified personnel):
This is a senior level position. Good interpersonal skills required. High school diploma or equivalent required. Generally prefer 4+ years of experience.
Join a diverse and dynamic team that makes and delivers the most valuable services in the world: electricity and natural gas. At Consumers Energy, our customers are at the heart of everything we do.
Our employees work around the clock to provide service to our customers in honor of our history and to fulfill our promise to Michigan - Count on Us! Consumers Energy, the principal subsidiary of CMS Energy and headquartered in Jackson, Michigan, provides natural gas and electricity to nearly 6.8 million of the Michigan's 10 million residents in all 68 Lower Peninsula counties.
The Electric Dispatch and Scheduling Department is responsible for the Consumers Energy's 24/7 Low Voltage Distribution (LVD) electric dispatch operations. The department consists of approximately 40 employees and operates out of 3 Work Management Centers located in Saginaw, Jackson and Grand Rapids.
Grand Rapids is responsible for 24/7 operations, while Saginaw and Jackson operate on a 16/5 schedule Monday through Friday. The department is responsible for emergency response during storm and normal day operations. In addition, the department is responsible for running Electric Meter Operations during afterhours, weekends and holidays.
The primary goals of the department include outage response and response to emergency situations involving the public and employee safety. LVD Electric Dispatch Operations is an integral part in serving customers in a safe fashion, while providing quick response to their needs.
We are currently looking for an Electric Distribution Dispatcher located in Grand Rapids. Rotating shifts to maintain a 24 hour/7 day a week operation, as well as overtime assignments are required.
Storm restoration response will require a 24 hour operation and shifts will be adjusted to accommodate that requirement.
During storm restoration, a dispatcher will generally work 16 hours straight, with 8 hours of rest while they work diligently alongside others to restore power to our customers in a safe and timely manner. During the first 10 months in the position, you will be thoroughly trained in all aspects of the Electric Distribution Dispatcher role.
During this time period, you may be asked to travel for required training. This position requires you to obtain your Switching and Tagging certification during your 10 months of training.
Electric Dispatcher responsibilities include, but are not limited to:
Short-cycle scheduling to make and meet customer commitments.
Coordinate activities with outside agencies such as 911, MISS DIG, other utilities, etc.
Prepare, analyze/ approve and issue switching orders.
Assist in training of co-workers as well as support employees from other work groups.
Due to the training involved in getting a new employee fully functional in the Dispatcher role, upon accepting this position, you will be ineligible to apply for another internal job posting outside the Dispatch job family during the first thirty months.
A minimum, 48 technical or business credit hours, preferably an Associate degree in a business or technical field. The 48 credit hours can be obtained through colleges, technical institutes, licensed apprenticeship programs, trade schools or military programs. Less than the 48 technical or business credit hours may be acceptable if accompanied by extensive equivalent experience in positions that demonstrate required abilities and performance.
One or more years of applicable experience.
The following experience / skills may set you apart from others:
Advanced Microsoft office experience.
An understanding of the basic electricity and the ability to analyze and interpret complex prints.
Knowledge of the union working agreement.• Knowledge of SAP, CAD and the ability to learn new software quickly.
Talking on the phone or radio, using a computer and managing multiple applications for up to 8 hours or more per day, follow and provide written and oral work instructions, typing, writing and taking notes, be able to use standard office equipment, be able to multitask (work on multiple tasks at once), communicate clearly with customers, contractors, and employees, staying calm and composed in high pressure situations or emergencies. A Dispatcher is required to maintain on-call support for work management centers. Performs other related duties as required.
Hours and Travel:
This position normally requires the individual work 40 hours per week including rotating shifts to maintain a 24 hour/7 day a week operation including holidays and weekends, as well as overtime assignments are required.
Storm restoration response will require a 24 hour operation and shifts will be adjusted to accommodate that requirement.
During storm restoration, a dispatcher will generally work 16 hours straight, with 8 hours of rest while they work diligently alongside others to restore power to our customers in a safe and timely manner. Employees must be able to work shifts of up to 16 hours or more. Out of town travel required for training.
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to sit; stand; walk; and stoop, kneel, crouch, or crawl for extended periods of time; use hands to finger, handle, or feel.
Position will be filled at the appropriate salary grade based upon the skills, knowledge, and experience of the selected candidate.
All qualified applicants will not be discriminated against and will receive consideration for employment without regard to protected veteran status, disability, race, color, religion, sex, sexual orientation, gender identity or national origin.
Nearest Major Market: Grand Rapids
Job Segment: Dispatcher, Transportation, CAD, Drafting, ERP, Operations, Technology, Engineering
Sheriff's Communications Dispatcher II
The Sheriff's Office seeks experienced, emergency law enforcement dispatchers.
Come to beautiful Sonoma County and become a Communication Dispatcher II!
In addition to starting salary up to $34.81/Hr.* ($72,652/Yr.), approximately $600/Mo., and opportunities for shift differential pay, this position offers a generous benefits package that includes wellness and professional development funds. Candidates with English/Spanish bilingual skills are encouraged to apply!
In the Sonoma County Sheriff's Office, Communications Dispatcher II's receive requests for assistance from law enforcement personnel and the public. They dispatch, coordinate, and direct emergency manpower and equipment as needed, and perform related filing and record keeping duties. In our 24/7 environment, Dispatcher's must have the flexibility to work all shifts (day, swing, grave), and overtime is required.
This full, working-level position in the Dispatcher job series is for individuals who have completed a year of law enforcement, emergency dispatch experience with a city, county, state, or federal agency. Possession of a California Commission of Peace Officer Standards and Training (POST) Public Safety Dispatcher's Certificate is highly desired.
Working in the Sonoma County Sheriff's Office as a Dispatcher
Serving the community since 1850, the Sheriff's Office employs over 650 employees to protect and secure the half-million residents within the 1,768 square miles of Sonoma County. Supporting safety and emergency situations is an exciting and challenging opportunity for the type of person that thrives in a fast paced environment. You can be confident that a career with the Sonoma County Sheriff's Office will be anything but monotonous.
Being a Dispatcher can be demanding, but for those who have the fortitude and passion for this work, you will be rewarded with camaraderie, the ability to help others during the times when they most need the support, and get to have the satisfying feeling that comes from hearing your colleagues confirm, "We have the suspect in custody." To learn more about this assignment, and how we serve the community, please visit the Sonoma County Sheriff's Office website.
Choose Sonoma County
We offer expansive opportunities for growth and development, the ability to be a part of a challenging and rewarding work environment that provides continuous training and education, and the satisfaction of knowing that you are working to better our communities. You can also look forward to some excellent benefits*, including:
A cash allowance of approximately $600 per month for full-time positions
An annual Staff Development/Wellness Benefit allowance up to $850
Bilingual premium pay of $0.95 cents per hour in addition to the hourly pay rate for bilingual assignments
Differential pay for evening and night shifts, ranging from 5.0% to 10.0%
Onsite workout facilities
Competitive vacation and sick leave accruals, 11 holidays per year
Significant County paid premium contribution to several health plan options
County contribution to a Health Reimbursement Arrangement to help fund post-retirement employee health insurance/benefits
Retirement is fully integrated with Social Security. With the recent pension reform, new employees as defined and eligible will receive a 2.5% at 67 formula, or for those individuals who meet certain criteria, including establishing reciprocity eligibility pursuant to PEPRA, will receive 3% at 60
Salary is negotiable. Benefits described herein do not represent a contract and may be changed without notice.
Additional information can found in the Sonoma County Law Enforcement Association's Memorandum Of Understanding (SCLEA MOU). Bilingual positions require English and Spanish skills at either the basic (conversational) or fluent (reading, writing, and conversational) level. A bilingual examination will be conducted prior to employment to confirm level of skill. The bilingual premium pay begins upon the assignment of a bilingual caseload.
When you join the County of Sonoma, you'll have the freedom to explore the beauty of our county - its picturesque coastline, majestic redwoods, historic towns, fine dining, award winning wineries, and a wide variety of entertainment and cultural activities. Please visit www.sonomacountyconnections.org and www.santarosachamber.com for additional information about the community.
The Civil Service title for this position is Communications Dispatcher II.
APPLICATION SUBMISSIONS REQUIRE THE SUPPLEMENTAL QUESTIONNAIRE BE COMPLETED.
Education and Experience: Any combination of education, training, and experience which would likely provide the required knowledge and abilities. Normally, this would include graduation from high school or possession of a G.E.D, and one year of dispatch experience in a law enforcement setting comparable to Communications Dispatcher I.
Special requirement: Within one year of employment, and as a condition of probation, employees in this classification must obtain a P.O.S.T. Public Safety Dispatcher's Certificate, as awarded by the State of California, Commission on Police Officers Standards and Training (P.O.S.T.).
Special skill requirement: This classification requires the ability to type at a corrected speed of 45 words per minute.
License: Possession of a valid driver's license at the appropriate level including special endorsements, as required by the State of California, may be required depending upon assignment to perform the essential job functions of the position.
Knowledge, Skills, and Abilities
Working knowledge of: streets, roads, major buildings, and geography of Sonoma County; functions of the Sheriff's Office and other public safety agencies; applicable rules, regulations, and procedures including those of the Federal Communications Commission and their application; communications equipment; data entry techniques and computer operations; techniques for effectively working with members of various ages, ethnicities, and socio-economic groups; standard office practices and procedures, including filing and the operation of standard office equipment.
Ability to: accurately dispatch, coordinate and direct public safety equipment and personnel; speak clearly and concisely in English; operate communications equipment; operate a keyboard; react quickly, efficiently and calmly in an emergency situation, and to adopt an effective course of action; handle inquiries from the public in a courteous and effective manner; interpret rules and regulations to others; understand and follow complex written and oral instructions; keep records; and work shift schedule, including nights, weekends, and holidays.
& SOME HELPFUL TIPS WHEN APPLYING
Your application information and your responses to the supplemental questions are evaluated and taken into consideration throughout the entire selection process.
You should list all employers and positions held within the last ten years in the work history section of your application and should be as thorough as possible when responding to the supplemental questions.
You may include history beyond ten years if related to the position for which you are applying. If you held multiple positions with one employer, list out each position separately.
Failure to follow these instructions may impact your competitiveness in this process or may result in disqualification.
Please visit Getting-a-Job with the County of Sonoma to review more detailed information about the hiring process, including the application process, examination steps, and department selection process.
APPLICATION SUBMISSIONS REQUIRE THE SUPPLEMENTAL QUESTIONNAIRE BE COMPLETED.
The selection procedure will consist of the following examination:
An Application and Supplemental Questionnaire Appraisal (Weight 100%). Each application and supplemental questionnaire will be thoroughly evaluated for satisfaction of minimum qualifications and relevance of educational coursework, training, experience, knowledge, and abilities that relate to this position. Candidates possessing the most appropriate job-related qualifications will be placed on an employment list and referred to the department for selection interviews.
Being part of the Sheriff's Office and being expected to keep the public safe requires a thorough background investigation process. This process includes an assessment of prior work history, verifying educational experiences, court reports, public records searches, understanding past patterns relating to drug usage, financial patterns, etc.
This entails gathering a significant amount of information from job candidates and speaking to former employers, friends, family members, etc. Polygraphs, drug tests, and medical, and physical examinations are also part of this process. Candidates must be honest and forthcoming about information that may arise during the background process.
Deception during any portion of this process is grounds for disqualification, even after employment. This process can take anywhere from 3-5 months. Many factors are taken into consideration and one should not assume a credit issue or prior drug use is automatically disqualifying.
Candidates will be given the opportunity to present mitigating information they feel should be considered. You are encouraged to be as responsive as possible while this process is taking place to help expedite the timeline, and we encourage you to stay patient and interested in this great career opportunity while this process is taking place.
You may also review the Job Classification Screening Schedule to determine the requirements for this position.
Please read the Sheriff's Office Pre-Employment Drug Use Guidelines for further information.
HOW TO APPLY
Applications are accepted on-line at: www.yourpath2sonomacounty.org. Paper applications may be submitted by person, fax (707-565-3770), email, or through the mail.
All applications and appropriate supplemental information as outlined in the job bulletin must be RECEIVED by the time and date specified on the first page of this job announcement. Continuous recruitments may close without notice at any time that a sufficient number of qualified applications have been received. Applications received after the recruitment closes will not be accepted.
The County of Sonoma prioritizes and is committed to continuously providing a workplace where equal employment opportunity is afforded to all people. Please view the County's Equal Employment Opportunity Policy for further information.
HR Analyst: CG
HR Technician: RR
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