Dispatcher Chief Service Or Work Job Description Sample
Dispatcher - Rotating Work Schedule
Performs all tasks in a safe and responsible manner
Adheres to company safety policies and procedures
Complies with all quality policies, specifications, regulations and instructions
Maintains working ship sheet including getting updates on estimate transits from agents and/or terminals, referencing data from the USCG Clear to Enter list, noting pilot orders
Receives pilot orders from agent and/or terminal
Determines safest most efficient vessel movement order based on predetermined algorithms and updates this information in the Dispatch program, posts pilot orders and ship sheet
updates in dropbox.
Dispatches pilot(s) and pilot boat operator for all pilot orders
Notifies agent, terminal, USCG of anticipated pilot boarding times and updates with any delays or change in orders
Based on real time weather conditions dispatcher will communicate with port users of port closures due to weather, visibility or sea conditions Communicates via VHF radio with vessels
advising of anticipated pilot boarding time
- In the event of an emergency, will disseminate the information to all users Records data on vessel log of information provided from Pilot boat ship logs including any cancellations and/or
detentions and provides to Office Manager for invoicing
- Receives waiver requests for special operations from agents, provides to pilot for review/approval, completes appropriate response & distributes to requesting agency,
tug company (if required); documents on ship sheet
- Other duties as required
WORK REQUIREMENT: (work requirements for mental, physical, or other important issues which relate to the job)
Language skills; must be able to effectively communicate, convey and understand job instructions both verbally and written
Interpret; ability to effectively and accurately interpret, convey and express oneself in the exchange ideas in a respectful and professional manner Mathematical skills; ability to perform
Reasoning ability; ability to define problems, collect data, establish facts and draw valid conclusions based on facts and data
Ability to work alone and self-motivate to stay on task to perform duties without direct supervision
Ability to multitask & complete tasks at specified times as needed
Ability to work overtime when required
Ability to work shift work
Minimum Education: High School Diploma or equivalent required
Minimum Experience Qualifications:
3+ years work experience preferred, maritime industry knowledge a plus, previous dispatch experience a plus.
Computer Proficiencies: MS Office preferred, some computer knowledge mandatory
SPECIAL POSITION REQUIREMENTS
Must be available to work flexible schedule including shift work, weekends and holidays
Attendance is required
Must be self-motivated with initiative to perform all job functions without supervision present
- ROTATING SHIFT required
AS A KELLY EMPLOYEE, YOU-LL HAVE ACCESS TO WORLD-CLASS PERKS, INCLUDING:
Kelly-sponsored Affordable Care Act health care coverage available to eligible employees
Group insurance options*
Service bonus plan
Holiday pay plan
Weekly electronic pay options
Online training campus that provides more than 3,000 free courses to help improve and develop skills
Exclusive online employee community
Employee assistance program available at no cost
Transportation Spending Accounts
Offered and administered by Leslie & Associates. These plans are not sponsored by Kelly Services.
At Kelly Services®, we work with the best. Our clients include 95 of the Fortune 100™ companies, and more than 70,000 hiring managers rely on Kelly annually to access the best talent to drive their business forward. If you only make one career connection today, connect with Kelly.
About Kelly Services®
As a workforce advocate for over 70 years, we are proud to directly employ nearly 500,000 people around the world and have a role in connecting thousands more with work through our global network of talent suppliers and partners. Revenue in 2017 was $5.4 billion. Visit kellyservices.com and connect with us on Facebook, LinkedIn and Twitter.
Kelly Services is an equal opportunity employer including, but not limited to, Minorities, Females, Individuals with Disabilities, Protected Veterans, Sexual Orientation, Gender Identity and is committed to employing a diverse workforce. Equal Employment Opportunity is The Law.
DispatcherWORK REQUIREMENT: (work requirements for mental, physical, or other important issues which relate to the job) Language skills; must be able to effectively communicate, convey and understand job instructions both verbally and written Interpret; ability to effectively and accurately interpret, convey and express oneself in the exchange ideas in a respectful and professional manner Mathematical skills; ability to perform basic math Reasoning ability; ability to define problems, collect data, establish facts and draw valid conclusions based on facts and data Ability to work alone and self-motivate to stay on task to perform duties without direct supervision Ability to multitask & complete tasks at specified times as needed Ability to work overtime when required Ability to work shift workQUALIFICATIONS Minimum Education: High School Diploma or equivalent required Minimum Experience
3+ years work experience preferred, maritime industry knowledge a plus, previous dispatch experience a plus. Computer Proficiencies: MS Office preferred, some computer knowledge mandatorySPECIAL POSITION REQUIREMENTSMust be available to work flexible schedule including shift work, weekends and holidays
Attendance is required Must be self-motivated with initiative to perform all job functions without supervision presentLONG-TERM Assignment
- ROTATING SHIFT required
Police Communication Dispatcher (Revised Work Schedule)
Job Posting Title Police Communication Dispatcher (Revised Work Schedule) Location Los Rios Community College District (District Office) Department Location Police Posting Number C00223P The Institution
The Los Rios Community College District is the second largest, two-year public college district in California, serving approximately 75,000 students in the greater Sacramento region. The district's 2,400 square mile service area includes Sacramento and El Dorado counties and parts of Yolo, Placer, and Solano counties and is comprised of four uniquely diverse colleges – American River, Cosumnes River, Folsom Lake and Sacramento City colleges. In addition to each college's main campus, the district offers educational centers in Placerville, Davis, West Sacramento, Elk Grove, Natomas and Rancho Cordova.
The Los Rios district office is centrally located in the heart of the Sacramento valley. The growing Capital Region has strong communities and emergent arts and dining scenes, and is nearby some of the most celebrated tourist destinations in the country – Lake Tahoe, Napa Valley and San Francisco. The Sacramento area is a great place to live and work!
The district has approximately 4,000 employees through our four colleges and district office in dozens of different departments that support students at our four colleges and provide welcoming, inclusive, and equitable environments for Los Rios students, employees and our community partners. Each and every district and college department strives for the highest quality in all programs, services, and activities, and is focused on improving educational outcomes for the students we serve.
Our colleges offer equity-minded, academically rigorous, student success centered education. Our objective is to help our students successfully achieve their academic goals, whether they want to transfer to a four-year college or university, earn an associates degree, or obtain one of more than 100 certificates in high demand career fields.
Under the direction of the appropriate supervisor, operates computer, telephone and radio communications equipment to receive emergency calls and routine calls for service; provides information, dispatches police and emergency personnel; types, files and performs a wide variety of clerical support duties in the police department and/or other departments. [For a detailed job description for this Los Rios Classified Employees Association (White Collar) posting Job Descriptions click here.]
This position is assigned to the Los Rios Community College District Police Department.
This position is open continuously and screening of applications will be begin April 17, 2017.
Los Rios Community College District offers competitive salaries and a very comprehensive employee benefits package to include medical insurance, CalPERS retirement, and opportunities for additional insurance and financial investments.
Full-time, twelve-month employees receive 17 days of annual paid holidays, 15 days' vacation yearly (with increases after 5 & 10 years) and 8 hours of sick leave per month. Los Rios also offers extensive professional development opportunities with the district and financial support and/or paid time off to complete external academic studies. (See full LRCEA contract agreement details)
● Operates a variety of communications equipment, including telephone, two-way radio, and Computer Aided Dispatch system.
● Handles, complaints, and answers inquiries requiring knowledge of the campus and surrounding areas, services available, and appropriate procedures to use for any given situation such as parking permits, disabled person parking, 24 hour calls, restraining orders, sex offenders, college facility use lists, etc; and gives CPR and First Aid instructions to callers as needed.
● Receives emergency calls for service; and dispatches police, emergency personnel, and/or maintenance personnel.
● Alerts/requests assistance as needed from local public safety agencies.
● Contacts agencies involved with major emergency operations such as the fire department, neighboring police agencies, and various state agencies that deal with emergency and disaster operations.
● Maintains blotter and documents all incoming calls, and unusual incidents.
● Maintains contact with all field units; prepares reports; and issues parking permits.
● Checks for outstanding warrants or prior offenses on suspects.
● Reviews files, records, and other documents to respond to requests and conducts Internet searches upon request.
● Maintains and updates files for the department; types police reports, dispatch incident logs, and other materials, and assigns report numbers; maintains crime statistics for Cleary ACT and monthly campus crime statistics report; and enters, updates and retrieves information on stolen property, vehicle registration, and other information from statewide computer networks.
● Types, files, and performs a wide variety of clerical support duties in the police department and/or other department.
● Operates standard office machines; answers telephone, responds to requests, delivers messages, and runs errands.
● Creates and maintains field forms for officers; and carries out broadcasts.
● Opens and routes incoming mail.
● Prepares and processes time reports of temporary officers and student help.
● Prepares and submits purchase orders and requisitions.
● Maintains lost and found.
● Performs related duties as required.
Work Year 12 month Work Schedule
Work days vary from Monday – Sunday
6:00 a.m. – 2:00 p.m.
2:00 p.m. – 10:00 p.m.
10:00 p.m. – 6:00 a.m.
Total Hrs per Week/Day 40 hours per week Special Requirements
Any offer of employment is contingent upon the successful completion of a medical evaluation and a complete background investigation.
Type 40 nwpm. Typing test/certificate required.
EXPERIENCE: Two years of general clerical experience including one year equivalent to a Clerk II with the District.
EDUCATION: Possession of currently valid P.O.S.T.
Public Safety Dispatch certificate; OR successful completion of the P.O.S.T.
Public Safety Dispatcher's course within one year of the date of hire. NOTE: One year of college level business and clerical course work may be substituted for one year of required experience.
Have an equity-minded focus, responsiveness, and sensitivity to and understanding of the diverse academic, socioeconomic, cultural, disability, gender identity, sexual orientation, and ethnic backgrounds of community college students, including those with physical or learning disabilities as it relates to differences in learning styles; and successfully foster and support an inclusive educational and employment environment.
(Experience Requirement: One year of experience is equal to 12 months of experience at a maximum of 40 hours per week. Applicable part-time experience will be converted to the full-time equivalent for purposes of meeting the experience requirement. Education Requirement: 15 units are equal to six months of education; 30 units are equal to one year of education.)
1.A completed Los Rios Community College District Classified Application (required).
2.A completed Typing Certificate (40) Net Words Per Minute) (required).
This position has typing requirements that should be reviewed prior to applying to the job posting. To review the typing requirements Typing Requirements click here.
Failure to have a typing certificate submitted with the application will automatically disqualify the applicant from consideration for the job posting. The typing certificate must be attached to the application by the final closing date of the job posting.
- IMPORTANT: All typing certificates must show total gross words per minute and the number of errors. Los Rios Community College District calculates Net Words Per Minute by subtracting one point for each error. (Typing certificates that list percentages only will not be accepted). Typing tests taken through an online service/agency WILL NOT be accepted. Typing certificates must be signed and dated from a recognized school or agency.
4.Unofficial transcripts of college/university work (required if using education to meet the Minimum Qualifications of this position).
5.Two (2) letters of recommendation (recommended).
6.Letter of Interest (recommended).
Do not submit additional materials that are not requested.
NOTE: Applications submitted without all required documents, listed above, will be disqualified. Applicants indicating "see resume" on the online application will be disqualified.
Also, Individuals who have completed college or university course work at an institution in a country other than the United States must obtain a complete evaluation of foreign transcripts, degrees and other relevant documents. A foreign transcript evaluation is required any time foreign course work is used to meet minimum qualifications and/or salary placement even if the foreign transcript has been accepted by a college or university in the United States.
Foreign transcript evaluations are ONLY accepted from AICE (Association of International Credential Evaluations, Inc.) or NACES (The National Association of Credential Evaluation Services) agencies or evaluators. Foreign Degree Transcript Evaluations click here
Within 60 days of the time of hire, employees are required to submit official transcripts, if required in the minimum qualification for the position.
Graduate advising documents and grade reports will not be accepted as official transcripts.
It is the responsibility of Los Rios Community College District employees to also provide official transcripts, if required in the minimum qualification for the position.
Foreign Degree Transcript Evaluations click here
After hours inquiries should be emailed to email@example.com. Submission of applications are by 11:59 p.m., of the posting closing date.
Physical Demands Salary $3,298.09 per month Additional Salary Information No additional salary information to note
Chief Of Social Work
Department Name: California Correctional Health Care ServicesRegion:
Bay AreaTime Base/FT/PT: Full TimeClosing Date/FFD: 1/28/2019
Chief of Social Work
$99,072 - $112,488 Annual Range
Under the direct supervision of the Clinical Administrator, the Program Director- Chief of Social Work assists in the conducting an ongoing evaluation of the effectiveness of clinical administrative programs as they relate to Social Work Services provided within the Salinas Valley Psychiatric Inpatient Program (SV-PIP). The Program Director Chief of Social Work serves as a consultant in Social Work Services and develops treatment standards, reviews for compliance with applicable statutory, regulatory and Joint Commission standards, monitors quality improvement plans and provides immediate clinical supervision of the social work staff.
Apply for this position by selecting the following link
- Chief of Social Work.
Salinas Valley State Prison
- Psychiatric Inpatient Program
Selection Services Unit
Attn: Jose U. Gonzalez, Staff Services Analyst
P.O. Box 1080
Soledad, CA 93960
We are partnered with a phenomenal distributor in the Minneapolis area in search of a Service Dispatcher. The Service Dispatcher will handle dispatching functions in order to provide prompt and efficient service to the customers.
There will be frequent contact with employees and constant contact with customers and other outside personnel, requiring more than ordinary courtesy and tact to establish and maintain good customer relations. Our client offers a competitive compensation structure, fantastic working culture, and room for advancement.
Responsibilities of Service Dispatcher:
·Answer all incoming telephone service requests and log customer service calls with all pertinent information in system.
·Schedule service calls to techs and supply information needed by Service Tech and determine priorities to be assigned to service calls.
·Maintain follow up system for parts ordered by Service Techs to ensure complete customer satisfaction per company policies and guidelines.
·Maintain Inspection List, Automatic Scale. Wrapper and General Line.
·Maintain File of Equipment.
This could include calling customers concerning estimates for overhauls, prices for new equipment, and completion of services.
·Perform clerical functions, as necessary, such as assisting with tracking of consignment, assisting walk-in customers, shipping/receiving, handling phone calls for supervisor, etc.
·Train or cross train other employees as requested.
·Follow up on completed service calls to verify customer satisfaction and promote service contracts.
·Print out and mail invoices
Minimum Qualifications of Service Dispatcher:
·Accredited High School diploma, Business or trade school or GED
·2+ years of experience
·Handle competing/multiple priorities
Microsoft Office products excel, Word, Outlook
·Excellent verbal, written and interpersonal communication skills
Dispatcher / Customer Service
Are you an energetic, experienced HVAC Dispatcher / Customer Service Representative looking for a reputable, stable company with supportive management who will value what you bring to the organization? Come work for the premier heating and cooling specialists in the Dallas Fort Worth Metroplex!
Due to growth Metro Energy Savers is immediately seeking exceptional HVAC Dispatchers to deliver the most efficient, highest quality customer experiences in residential and light commercial HVAC customer service. We are looking for candidates with knowledge of the HVAC industry. Only those with knowledge of the HVAC industry need apply. If you are a self-motivated individual with great work ethic and have the personality to help with customer satisfaction, then we would love to get to know you!
Metro Energy Savers:
Founded in 1987, Metro Energy Savers is proud to serve North Texas as one of the largest residential and light commercial heating and air conditioning service companies in the Dallas Fort Worth Metroplex. Metro Energy Savers' dedication to industry research enables us to provide the latest technology, diagnostics, and equipment available on the market. Indoor air quality is very important to Metro Energy Savers, and our products and services provide optimal energy savings.
A Day in the Life of a Dispatcher / Customer Service Rep:
We are looking for individuals who are experienced (at least one year) in HVAC customer service and dispatching, have strong communication skills, a positive attitude, dependable and who can handle a fast-paced environment. Candidates must have knowledge of Microsoft Office and strong typing skills. Due to the nature of this position, it is expected that our employees arrive for work on time and maintains exceptional attendance.
We provide 24-hour emergency service to our customers. To accommodate our customers, our Customer Service Representative / Dispatchers are assigned to either a day shift from 7:00 am 3:00 pm or an evening shift from 10:00 am 7:00 pm, and alternating Saturdays.
You will have one hour for lunch each day. We also rotate employees for the after-hours on-call phone. Additional compensation is provided for after-hours on-call duty.
What you Need to be Qualified for the Dispatcher / Customer Service Representative Position:
In order to be qualified for the HVAC Dispatcher position you must have:
A minimum of one-year customer service and/or dispatch experience is required in the HVAC industry.
Strong communication skills and strong data entry skills with attention to detail.
Ability to handle heavy customer call volume with a courteous and positive attitude and will have the ability to handle scheduling technicians in a busy environment with a courteous and positive attitude as well.
Must be punctual and handle a flexible work schedule in addition to being able to pass a background check and drug test.
Bi-lingual is a plus.
Benefits for the Dispatcher / Customer Service Rep Position:
As part of our company, we believe in all our employees and offer the opportunity for advancement. We are happy to offer our HVAC Dispatchers / Customer service Reps a competitive hourly rate, flexible schedules, health insurance, dental insurance, vision insurance, and life insurance. In addition, we provide accident insurance, disability insurance, prepaid legal, and continuing education and training.
We understand your time is valuable and that is why we have a very quick and easy application process. If you feel that you meet the qualifications and have the desire to work with the best in the business, please fill out our 3-minute mobile-friendly application so that we can review your information. We look forward to meeting you!
Background and Drug Screening will be done before an offer is made.
Chief Of Staff, Corporate Risk & Broking- Flexible Work Location
The Chief of Staff for Corporate Risk & Broking (CRB) provides support to the segment leader & CRB leadership team with the development and implementation of the segment's strategy and operations, as well as project management and planning assistance. This is intended as a 2-to-4 year rotational role.
Employment-based non-immigrant visa sponsorship and/or assistance is not offered for this specific job opportunity.
The Chief of Staff for Corporate Risk & Broking (CRB) supports the segment leader & CRB leadership team with the development and implementation of the segment's strategy and operations, as well as project management and planning assistance. This is intended as a 2-to-4 year rotational role. Duties and responsibilities will include but not be limited to:
Support Head of CRB segment to enable an external focus on carriers, clients etc
Work closely with the CRB Leadership Team and other corporate function partners to support and provide project management for the segment's strategic initiatives and operations.
Partner with CRB Marketing, PR and internal communications to continue to guide the CRB segment strategy in this area
Support the preparation of the CRB business plan and performance scorecard, including the collection and analysis of key information and determination of metrics.
Support leadership to achieve business plan priorities and monitoring execution against these plans, including ad hoc assistance for various Leadership team members
Facilitate regular meetings for CRB Business and Corporate Function Leads including agenda setting, content development and soliciting material/feedback where necessary
Support agenda management and organization of CRB leadership in-person meetings
Assist with development of presentations, speeches and materials for external meetings, WTW conferences and internal meetings
Prepare materials to support the Head of CRB with presentations to various groups, including the WTW Operating Committee and Board of Directors
Collaborate effectively on cross-functional teams, often working virtually, demonstrating effectiveness when dealing with colleagues at all levels.
Oversee project governance, provide strategic input and manage progress reports for CRB segment strategic investments
Continuously develop an in-depth knowledge of CRB's businesses, internally and externally.
Represent the segment at corporate level forums and meetings when required
Participate in special projects as needed.
Demonstrated experience in professional services, insurance, or consulting; experience in multi-line of business environments or organizations with a matrix orientation strongly preferred
Working knowledge of the WTW Operating Model
Ability to develop strong working relationships with senior colleague and business leaders across businesses and functions and exhibit strong stakeholder management skills
Ability to manage multiple projects simultaneously, often with shifting priorities, ensuring confidentiality, attention to detail and on time delivery
Excellent oral and written communication skills
Excellent Microsoft Office skills
Ability to work independently and virtually
An ability to exercise discretion and handle confidential matters
Strong client service orientation, flexibility, and proven ability to diagnose and resolve issues
Interest and ability to think beyond the task at hand and understand how one's work fits into the broader landscape
Experience in project coordination, planning, and management
Ability to pursue a global segment approach, objectively, without a bias to a particular region or line of business
Willis Towers Watson is a leading global advisory, broking and solutions company that helps clients around the world turn risk into a path for growth. With roots dating to 1828, Willis Towers Watson has 40,000 employees serving more than 140 countries. We design and deliver solutions that manage risk, optimize benefits, cultivate talent, and expand the power of capital to protect and strengthen institutions and individuals. Our unique perspective allows us to see the critical intersections between talent, assets and ideas – the dynamic formula that drives business performance. Together, we unlock potential. Learn more at willistowerswatson.com.
Willis Towers Watson is an equal opportunity employer
Willis Towers Watson is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to, among other things, race, color, religion, sex, sexual orientation, gender identity, national origin, age, status as a protected veteran, or disability.
Equal Employment Opportunity: Know your rights.
Unsolicited Contact: Any unsolicited resumes/candidate profiles submitted through our web site or to personal e-mail accounts of employees of Willis Towers Watson are considered property of Willis Towers Watson and are not subject to payment of agency fees. In order to be an authorized Recruitment Agency/Search Firm for Willis Towers Watson, any such agency must have an existing formal written agreement signed by an authorized Willis Towers Watson recruiter and an active working relationship with the organization. Resumes must be submitted according to our candidate submission process, which includes being actively engaged on the particular search. Likewise, for our authorized Recruitment Agencies/Search Firms, if the candidate submission process is not followed, no agency fees will be paid by Willis Towers Watson. Willis Towers Watson is an equal opportunity employer.
Service Order Dispatcher (Walter Reed)
Receives, records and distributes work orders to service crews upon customers' request for service on articles or utilities purchased from wholesale or retail establishments or utility company.
Essential Duties and Responsibilities:
Records information, such as name, address, article to be repaired, or service to be rendered.
Prepares work order and distributes to service crew
Schedules service call and dispatches service crew.
Calls or writes customer to insure satisfactory performance of service.
Keeps record of service calls and work orders.
May dispatch orders and relay messages and special instructions to mobile crews and other departments, using radio telephone equipment.
Other duties as assigned.
Minimum of one (1) year experience in a dispatch or similar customer service center position.
Strong written and oral communication skills in English.
Ability to learn and master DMLSS-FM program.
Highly developed sense of integrity and commitment to customer satisfaction and passion for excellence with respect to treating and caring for customers.
Strong decision making and analytical skills.
Strong work ethic and team player mentality.
Be able to stand, push, pull, bend, kneel, and stretch for extended period of time.
Be able to lift 25 lbs.
Must be able to pass a local background check and have the ability to obtain and maintain NAC/LAC clearance after hire.
This job description is subject to change by the employer as the needs of the employer and requirements of the job change.
We maintain a drug-free workplace and perform pre-employment substance abuse testing.
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities.
Please view Equal Employment Opportunity Posters provided by OFCCP here.
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)
Customer Service Rep / Dispatcher - Overnights
Slomin's Inc., leading provider of home security, home automation, and heating oil services on the East Coast, is seeking a Full-Time Overnight Customer Service Rep / Dispatcher for our Hicksville, New York location.
Responsibilities include dispatching via radio and phone at a high volume and taking inbound calls from and assisting our customer base. Prior dispatching and customer service experience a plus.
Work hours for this position are: 11:00pm to 7:00am. Weekend days required. Must be flexible with work schedule.
Training will be held 8:00am to 5:00pm, Monday through Friday, for approximately 3 weeks.
Must have at least 2 years of customer service and administrative experience. Must be energetic, professional, articulate, responsible and dependable.
Excellent problem solving and communication skills required. Computer skills a plus.
We offer a competitive salary (WEEKLY PAY) and a generous benefits package including medical, dental, vision, prescription, FSA, life insurance, supplemental short term & long term disability insurance and sickness and accident insurance, retirement fund, 401(k), vacation time and more.
Slomin's, Inc., provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, gender, national origin, age, disability, or any other federal, state, or local protected class.
ALL INTERESTED CANDIDATES SHOULD APPLY ON-LINE.
Customer Service Representative / Dispatcher
McLoughlin Plumbing & Heating Co. has been a leader in the plumbing, heating, and air conditioning service and installation industry in the Delaware Valley since 1964. Our Office is located in the Upper Darby Area.
This is a vital role in the customer's experience. Responsible for providing dispatch with great customer service by answering calls, resolving customer concerns and dispatching service technicians. We value our customers and employees. Come grow with us!
This crucial role requires a dynamic individual with great dispatch experience, customer service skills, as well as scheduling experience.
Schedule and dispatch technicians, equipment and/or service vehicles to appropriate locations, according to customer requests.
Monitor technicians locations using GPS to coordinate service and schedules.
Create work orders
Convert incoming customer calls into booked service appointments.
Deliver call scripts with an authentic cadence; be clear, compelling and personable.
Record and maintain files or records of customer requests, work or service performed, charges, or any other dispatch information.
Minimum of 3-5 years experience as a dispatcher with customer service skills.
Excellent computer and phone skills
Highly organized with exceptional verbal and written communication.
Ability to build trust and demonstrate empathy.
Engaging personality that blends well with a fast-paced, goal-driven environment.
Must have the ability to multi-task and solve problems in order to meet customer's needs or issues.
Great starting salary - $21 an hour - DOE
Health/Dental/Vision Insurance (100% paid for employee by company after 90 days)
401K Retirement Plan with Company Match After 1 year with company
Automotive Service Advisor 4 Day Work Week! - Freedom Chevrolet, San Antonio
4-DAY WORK WEEK | SALARY & BONUS OPPORTUNITIES
FREEDOM CHEVROLET is part of the fast growing Group 1 Automotive, a leader in automotive retail sales and service in the San Antonio area.
We are growing and looking for Quality Automotive Service Advisors to work with Quality Dealership representing a Quality Product!
Our Service Advisor should be passionate about customer service and enjoy interacting with people throughout the working day.
A True 4-Day Work Week!
Salary Base Pay Plan, Plus Bonus's
A Great Working Drug Free Environment
A Structured, Self-paced Career Path Leading to Management Opportunities
Service Advisor University – Paid for by Group1 Automotive
Pinnacle Awards Program
Health, Dental & Vision Insurance
Life & Disability Insurance
401(k) with Company Match
Paid Time Off
Employee Vehicle Purchase Program
Employee Stock Purchase Plan
Positive & Friendly Attitude
Interpersonal Communication Skills
Basic Computer Skills
Strong Desire to Provide an Exceptional Client Experience
Ability to Achieve Targeted Goals
High School Diploma or Equivalent
Must have a Valid Driver's License
Group 1 is a Fortune 500 company that owns and operates automotive dealerships and collision centers in the United States, United Kingdom and Brazil. We offer our associates a team environment, great benefits and ongoing training and support. If you are in alignment with our values of integrity, transparency, professionalism and teamwork - now might be the time for you to accelerate your career as part of the best company in automotive retail. Apply today, or refer a qualified friend!
- All applicants must pass pre-employment testing to include: background checks, MVR, and drug testing in order to qualify for employment*
Group 1 Automotive is an Equal Employment Opportunity employer
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