Dispatcher Chief Service Or Work Job Description Sample
Work Control Dispatcher
Position Title Work Control Dispatcher United States of America - Virginia Springfield
Job Summary AECOM has an opportunity for a
Work Control Dispatcher supporting our program in Springfield, VA. The Customer Service Representative will have the following duties and responsibilities:
Receives work orders for repairs, routes work orders for services, and prepares work schedules and reports as requested by supervisor.
Receive, record and distribute work orders to service crews upon customer's requests for service on facilities and equipment. Perform reconciliation of inventories.
Record information, such as name, address, location, equipment to be repaired, or service to be rendered.
Prepare work order and distribute to customer, service crew and/or craft supervisor.
Schedule service call and dispatch service crew via telephone or radio.
As function of Customer Service, notify customer of actions being taken and follow up to ensure satisfactory performance of services.
Maintain detailed records of service calls, work orders, and metric data.
Generate charts, graphs, and/or reporting documents.
May dispatch orders; coordinate with other dispatchers, departments and customers to relay messages and special instructions to mobile crews, using telephone and radio.
Identify emergency issues to customers and management in timely manner.
Coordinate timely response to alarms and emergency calls. Assist customers in dealing with emergency situations.
Conduct daily Quality Control checks on all work order entries.
Maintain, coordinate and annotate all updates, delays, progress notes and reschedules using computerized Maintenance Management System.
May train new workers in all aspects of work control.
Maintain Preventive Maintenance work sheets, throughout the closing process.
Provide monthly reports on work order statistical issues as requested by management.
May provide IDIQ support and assistance.
Control and maintain data quality and maintain Technical Reference Library.
Perform all other position related duties as assigned or requested.
High school diploma or equivalent; at least one year of job-related experience including experience operating software programs.
Must have computer, reading, writing, verbal and comprehension skills.
Position may require travel.
Requires an active TS/SCI security clearance.
Must be able to speak, read, write and understand English
- Work scheduling and material requisitioning capabilities preferred or have related experience in similar field.
What We Offer AECOM is a place where you can put your innovative thinking and business skills into high gear and work alongside other highly intelligent and motivated people. It's a place where you can apply your skills to some of the world's most challenging, interesting, and meaningful projects worldwide. It's a place that values the diversity of our areas of practice and our people. It's what makes AECOM a great place to work and grow. AECOM is an equal opportunity employer and Minorities, Females, Veterans, and Disabled persons are encouraged to apply. For further information, please click here to view the EEO Is The Law poster.
Job Category Administrative Support / Secretarial
United States of America
Position Status Full-Time Requisition/Vacancy No. 171619BR
Dispatcher - Service Department - Service Truck Fleet
Growing company is seeking to fill a position for Dispatcher. The Dispatcher is responsible to:
- Assit in taking all incoming client calls if necessary, recognizing that this is where the client will form their first impression of the company. Good communication with the client is essential! Make sure that taking care of the client takes higher priority than any other task, and that the clients are enthused about how they are treated! Have a courteous and pleasant demeanor whether on a phone call or not. Know that courteousness affects other team members' spirits.
- Orchestrate the dispatching of all service calls to ensure maximum efficiency of scheduling, without compromising client satisfaction. Work closely with the Inventory Manager for the most efficient delivery of parts to the technicians. Note: every effort should be made to keep the tech on the job.
- Make absolutely sure that a client is notified ahead of time if the technician is not going to arrive at their home in the scheduled time window, and re-schedule the time to the client's satisfaction.
- Make sure each technician is achieving the recommended number of service calls per day. Notify the Service Manager immediately if we don't have the number of service calls required to keep all technicians busy.
- Make sure that Club Membership clients are continually called. Extra scheduled service calls should be run to make up for any shortfall of repair calls. Performing the budgeted number of service and repair calls each day is critical to achieve the budgeted goal.
- Obey all
Commision: Various spiffs when consistently accomplishing goals offered
Part of shared bonus pool
Service Dispatcher / Commercial Hvac / Service Coordinator
Position: Commercial HVAC Service Dispatcher / Coordinator
Location: Tampa FL
Job number: 1441441
Pay: DOE Salary or Hourly
About Caspers Service Company:
Caspers Service Company's qualified technicians can service all aspects of your restaurant, including HVAC/refrigeration, building and equipment. We offer a wide variety of integrated programs and services tailor-made to keep your facility maintained and running smoothly. From equipment repairs to professional consulting services, we can help you increase efficiency while saving you time and money.
At Caspers Service Company, we are looking to build strong and lasting relationships with our customers through professionalism and honesty. We take pride in being reliable, dependable and trustworthy while giving you quality service you can count on. Our staff is always willing to help, and we have unbeatable customer service.
Maintain and assign the Service Technicians daily schedules and dispatch the technicians as service calls are completed.
Schedule return trips with customers and technicians when parts are in.
Provide excellent customer service to clients.
Maintain customer database with current information.
Clear and concise communications with department co-workers, managers, employees and company customers, including keeping customers appraised as to company schedule and requested lead-times.
Advanced customer service skills.
Ability to multi-task
Geographical knowledge of service area
Knowledge of industry is recommended
Computer skills ( 50-60 WPM )
High school diploma or (GED)
Two years related experience in dispatching
Large volume inbound call in service dispatch environment
- Able to handle multiple lines of high volume calls ( multi task )
Experience Strongly Preferred:
- Knowledge of Commercial HVAC and Cooking Equipment Repair
- Knowledge of Construction Electrical / remodeling
- General Maintenance repairs.
- Bilingual ( Spanish )
- Competitive Pay
- Paid Time Off
- Medical, Dental, Life, Short-term Disability Insurance
- 401 (k) Program
- Tuition Assistance
- Retail, Service & Fitness Club Discounts
- Continuing Education
- Employee Assistance Program
- Fun Company Events!
At Caspers Service Company, we are looking to build strong and lasting relationships with our customers through professionalism and honesty. We take pride in being reliable, dependable and trustworthy while giving you quality service you can count on. Our staff is always willing to help, and we have unbeatable customer service.
Service Order Dispatcher
Announcement PRIDE Industries is a fast-paced company with a mission: To Create Jobs for People with Disabilities while providing high quality, value-added solutions to our nationwide customers. We are currently recruiting to fill the following position:
Job Description JOB TITLE: Service Order Dispatcher SCA OCCUP: 01320 Service Order Dispatcher SALARY GRADE:
Federal Wage Determination, Davis-Bacon or Collective Bargaining Agreement FLSA STATUS: Nonexempt APPROVAL DATE: January 2012 SUPERVISES:
N/A POSITION SUMMARY: Under general supervision a Service Order Dispatcher receives, records, and distributes work orders to service crews upon customers' requests for service. The dispatcher records information, prepares work orders, schedules service, dispatches service crews, keeps a record of work orders and service calls, relays information to other departments, and communicates with the customer to insure satisfactory service.
TYPICAL DUTIES: 1. *Observe, receive, obtain, and document information from multiple sources, with focus on customer service; 2. *Research complaints and recommend resolutions; 3. *Translate oral information from the client accurately into work order software; 4. *Identify, organize, plan, and prioritize requirements of maintenance and repairs; 5. *Relay work orders, messages, and information to others by phone, 2-way radio, written form, e-mail, and in person; 6. *Create, coordinate and track service orders to ensure work is authorized and meets time requirements; 7. *Audit and maintain documents for accuracy and completeness; 8. *Represent PRIDE to customers, public and other external sources; 9. *Follow all safety rules; 10. May schedule maintenance service; 11. Performs other duties and projects as required. TYPICAL QUALIFICATIONS:
Computer literacy including skill to operate word processing, spreadsheet, Internet, and service order applications;
Ability to communicate effectively orally and in writing, and to respond to questions from vendors, customers, management, and others;
Ability to build effective working relationships with staff, customers, and others;
Follow organized, structured procedures to provide services to serve customer and identify best alternative solutions to problems;
Ability to compile, code, categorize, calculate and verify information with attention to accuracy and detail.
Ability to manage and accurately track resources and time, and adapt to changing work priorities; CERTIFICATES REQUIRED: Valid driver’s license required for this position at most locations.
Must maintain an acceptable driving record while in this position. TYPICAL PHYSICAL REQUIREMENTS:
Interfacing with others
Sitting, standing and/or walking
Talking on the phone WORK ENVIRONMENT: Work is performed at a customer’s location in an office or shop environment with moderate noise level, utilizing multi-line telephone systems, internet, and e-mail to interact with customers, co-workers, and management.
DISCLAIMER: The above information on this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees to this job. Employees are expected to follow their supervisor’s instructions and to perform the tasks requested by their supervisors.
- Denotes Essential Job Function
How to Apply If you are interested in working for this unique organization that blends business with a social mission, please apply online at.PRIDE Industries is a VEVRAA federal contractor committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity or expression, sexual orientation, national origin, marital status, genetics, disability, age, or veteran status.
Visit our website to learn more! PRIDE will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c) PRIDE will consider for employment all qualified applicants with criminal histories in a manner consistent with the requirements of all federal, state, and local laws.
TypeFull Time Regular
Additional InformationThis position is on a federal AbilityOne contract that requires that most of the work hours are performed by employees with disabilities. Due to program requirements, this particular position needs to be filled by a person with a disability
Service Dispatcher (Ipl)
At AES, we raise the quality of life around the world by changing the way energy works. Everyone makes an impact every day in our small, global teams. Apply here to start an extraordinary career today.
THIS POSITION IS AVAILABLE TO INTERNAL APPLICANTS (
CURRENT IPL EMPLOYEES
PLEASE DO NOT APPLY OR SUBMIT YOUR RESUME
FOR THIS POSITION IF:
You are a current employee of AES Corporation, Dayton Power & Light Company, or another AES affiliate or subsidiary company except IPL.
You are NOT a current employee of any of the AES organizations listed above.
IF THIS POSITION OPENS TO THE PUBLIC, then you will need to submit your application and resume during the external candidate application process. ============================================================== POSITION:
SERVICE DISPATCHER REQUISITION #:
R1038068 UNION: IBEW PHYSICAL UNION IPL COMPANY-WIDE POSTING: (BEGIN DATE) 11/20/2017 to
11/30/2017 LOCATION: MORRIS STREET ORGANIZATION: CUSTOMER OPERATIONS ================================================================ How to Apply
: 1. You must contact the Internal Job Application Line (317-261-5031) between the dates listed above to apply/bid for this position. 2. You also must complete the Job Bid Questionnaire/Applicant Data Sheet (“JBQ”) and email to: email@example.com ================================================================Current JBQ’s are available on the IPL Intranet under “HR Info.” *
The due date for submitting your Job Bid Questionnaire/Applicant Data Sheet is:
MONDAY, DECEMBER 4, 2017
. =============================================================== QUALIFICATIONS
: Applicant must be able to read and comprehend routine system information, write legibly, make basic arithmetic calculations and communicate on the telephone, computer, radio and in person in a positive and meaningful manner; must be able to read, interpret, correct and update distribution and street lighting maps in both paper and digital format; knowledge of city streets is essential; must be able to work safely and effectively in demanding stressful situations during emergency conditions; and must be willing to work shift work. All other qualifications such as physical fitness, attendance, safety and performance records will be considered. Additional consideration will be given for the following job-related training or experience: 1.
Operational and working knowledge of overhead and underground electric distribution systems, and electric system outage restoration processes; 2. Prior customer contact and electric troubleshooting experience; 3. Familiarity and/or experience in two-way radio operations in accordance with FCC regulations; and 4. Any other qualifications contributing to the applicant’s ability to do the job.
: Furnishes directives for the safe, efficient and continuous operation of the distribution system through the use of the Outage Management System (OMS), company 800Mhz. radio system, telephone and supporting computer information systems. Performs duties such as: 1.
Receive, analyze, schedule, route, direct and assign emergency and routine work to maintain continuity of electric service to customers; determine capabilities of substations and circuits so as not to overload conductors, distribution transformers, underground risers, breaker current transformers, substation transformers, voltage regulators and line reclosers, including tabulating connected KVA to be transferred, calculating connected amperes, and applying proper load factors for day and night peak loads; 2. Initiates and issues the necessary switching orders and operations to repair and restore electric service continuity on the overhead and underground distribution systems, including customer switchgear and breakers served at distribution voltage levels, and requires knowledge of transformers, voltage regulators, circuit breakers, capacitors, switchgear and reclosers; directs work on underground distribution areas and complexes, the operation of single and three phase underground feeds and pad mounted transformers; 3. Issues follow-up orders to other departments concerned; 4.
Reads, interprets, analyzes and corrects distribution and street lighting maps; uses a basic understanding of line fuse coordination while monitoring and reporting incorrect applications and a full understanding of distribution circuit and street lighting operations in order to use the Outage Management System, office maps and descriptive data received from the field to analyze various trouble information to help determine the probable point of trouble where a circuit is faulted or open; 5. Interprets and relays maps and operating record information to assist field personnel and provide shared safety responsibilities; 6. Represents the Company to customers when the telephone call center is closed; 7.
Compiles and prepares reports incident to Distribution Operations; 8. Maintains a Distribution Operations log, recording abnormal conditions, outages on the distribution system and their causes; authorizes and records “hold cards” for safety of workers when taking out or putting into service distribution and street lighting circuits or equipment; 9. Receives, relays and records intra-company, inter-company, police and fire department communications; 10.
Performs timekeeping and payroll work and processes case jobs and damage claims; and 11. Operates two-way radio in accordance with FCC regulations and IPL Distribution Operations working rules. In addition to the primary duties listed above, the employee may be called upon to perform other work as circumstances require. Must know and comply with all Company safety and health policies and procedures applicable to work performance.
: Outdoor work required in various types of weather. Indianapolis Power & Light Company (IPL), an AES Company, provides retail electric service to more than 480,000 residential, commercial and industrial customers in Indianapolis, as well as portions of other Central Indiana communities surrounding Marion County.
During its long history, IPL has supplied its customers with some of the lowest-cost, most reliable power in the country. IPL is an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, genetic information, disability or protected veteran status.
E-Verify Notice: IPL will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS), with information from each new employee's I-9 to confirm work authorization. Create an extraordinary future. AES people raise the quality of life in communities around the world – from bringing electricity to rural communities in El Salvador for the first time, to engineering battery storage that makes a clean energy future possible. That’s a 24/7 responsibility, so we work like a 19,000-person start-up – all in, full-on, in small, hyper-connected teams of people from different divisions, specialties and cultures.
We recognize and reward contribution from anyone, anywhere. The only limit to our influence and impact is our own commitment. We measure our careers by the difference we make to our communities, colleagues and families.
So we care as much about how we act as what we do, at work and in life. We don’t just work at AES.
We work for AES.
We are AES. Global Opportunities: www.aes.com/careers
Hvac Service Dispatcher
Rapidly growing and fast pace Heating & Air Conditioning Company seeking to fill a HVAC Service Dispatcher position. The Dispatcher will communicate directly with customers, vendors, suppliers and other team staff members. Schedule all field service technicians daily. the position acts as a liaison between the office and all assigned service technicians.
ESSENTIAL FUNCTIONS WILL INCLUDE:
-Handle all incoming calls from customers (distribute accordingly)
-Identify the problem by asking series of question (use term "tell me more")
-Respond to all customer inquiries, questions and complaints
-Maintain the daily dispatch board (company operating system)
-Perform happy calls to customers daily and confirmation calls for prior appointments
-Schedule all maintenance agreement customers daily, weekly and monthly
-Dispatch and mange the work load of assigned service technicians
-Provide customers with recommendation repair estimates
-Provide customers with maintenance agreements
-Process COD payments (via credit card processor)
-Prepare purchase orders for service related service calls
-Maintain all service related paperwork inclusive of maintenance agreement via scanning procedure
-General administrative duties to maintain and distribute standard and requested reports & reconcile service tickets and time sheets with dispatching system daily
-Provide status reporting for the following: open calls, open estimates & follow ups
POSITION REQUIREMENTS :
-Willing to take on challenges
-Proven written and verbal skills to complete all assigned tasks
-Ability to write routine correspondence (via outlook & Microsoft Word)
-Ability to speak effectively
-Able to work 7:30am - 5:00pm
-Ability to perform overtime work if necessary during peak seasons
-Ability to work independently
-Ability to react to constant changes with customers and management staff
-Ability to multi task
THIS IS A FULL TIME PERMANENT POSITION. TRAINING ON COMPANY OPERATING PROGRAM WILL BE PROVIDED. SALARY WILL BE DISCUSSED AT TIME OF INTERVIEW AND COMMENSURATE WITH EXPERIENCE. PLEASE SUBMIT YOUR RESUME FOR CONSIDERATION OR CONTACT US AT 800-734-8367
Dispatcher - Service Coordinator
Aire Rite Airconditioning & Refrigeration, Inc. has an opportunity within our service support team for an experienced Dispatcher/ Service Coordinator.
In this position you will be responsible for efficiently receiving, relaying, and/or transmitting service call information to our field technicians
Our ideal candidate will have a minimum of 3 years’ experience working with related commercial service repair trades as a dispatcher, scheduling and project planning experience and ordering of parts and materials from suppliers. Warranty processing experience a plus.
PRIMARY TASKS AND RESPONSIBILITIES:
Coordination of Service Calls
· Receive, relay, and/or transmit service call information to technicians
· Monitor all aspects of service calls and customer service to ensure efficient routing
· Initiate and close service calls
· Maintain list of available technicians and efficiently schedule service calls including preventative maintenances within service area
· Constantly track each service call for response time, urgency, etc.
· Receive final work order information, including parts and labor time, and either follow up on call or close call. Close calls thru internet providers as needed.
· Update preventative maintenance and follow up weekly on repair reports.
Customer Service Administration – Internal/External
· Answer and oversee all department inquiries from customers regarding service calls and follow up work
· Follow-up with customer on status of call
· Prepare and transmit written proposals for customers, write and send quotes. Order parts for approved quotes and schedule repairs.
· Maintain accurate and updated customer information in ERP database
· Order parts for technicians as needed.
OTHER REQUIRED SKILLS AND EXPERIENCE:
- Current use of MS Office Suite (Word, Excel) in a proficient manner
- Typing: minimum 35 wpm
- Customer Service - provide helpful, courteous, accessible, responsive and knowledgeable support to staff, clients, and others at all times
- Reliable and consistent in attendance, demeanor and work product
- Problem Solving- Identifies potential issues, find solutions by looking beyond the obvious, and apply effective methods for solving problems to support the business objectives.
- Strong interpersonal/communication skills – ability to work with all levels of co-workers, customers and vendors
- Detailed oriented and demonstrate a high degree of accuracy when performing job duties
- Strong level of organizational skills
- Performs other related duties as assigned or requested by Management
This individual must enjoy working in a fast paced and very fluid work environment. We utilize a fully integrated enterprise level software database. Good verbal and written communication skills are a must! This is a high profile position that warrants excellent phone and customer service skills with both our internal and external customers.
This is a full time position. Our Service Support operates 7 days a week. There is the opportunity for overtime during our peak season.
Aire Rite is an equal opportunity employer- EOE M/F/D/V
H&M Mechanical is a leader in the mechanical systems and services industry, providing our commercial, industrial and institutional customers with engineering, fabrication, piping, plumbing, electrical, refrigeration, controls, design, maintenance, repair, and building automation for facility operations. Being part of the largest Mechanical/Plumbing contractor in the United States, we have an unlimited amount of resources we can utilize when necessary. Also, the financial stability of Comfort Systems USA is unparalleled in the industry, which is reassuring in this time of economic uncertainty. However, our most important asset is our employees. Most of our key field and office personnel have over 30 years of experience in their respective trades, most of that time with H&M Mechanical, Inc. Their wealth of experience combined with the desire to provide the highest possible quality of work safely, honestly and with integrity for our customers is key to our success. We are proud to offer our Team Members:
Health Savings Account
Dependent Savings Account
Short Term Disability
Long Term Disability + 401K Company Match
Paid Time Off
Direct Deposit SERVICE DISPATCHER Summary This individual is responsible for scheduling, assigning, and dispatching Field Technicians to meet customer service requirements. This person administers customer inquiry responses, tracks work, departmental issues and parts procurement, and utilizes database technology to generate reports. Job functions and duties (other duties may be assigned)
Dispatches, schedules and coordinates the work of Field Technicians.
Prioritizes service calls.
Completes various reports, including work in progress, labor analysis, monthly labor hours, year-to-date labor hours, and other specialized reports.
Coordinates equipment start-ups, customer service requests and Sales Dept. requests.
Works the front switchboard to consistently provide a customer contact for incoming calls.
Organizes required information and responds to customers in a timely manner.
Arranges follow-up calls to ensure complete customer satisfaction.
Functions as a constant contact between the field and the office.
Coordinates monthly service contract scheduling and set-up.
Keeps Field Technicians informed of the status for needed parts.
Contacts and provides information to the sales department, vendors and technicians so that all functions are aware of customer requirements and changes.
Keeps managers and supervisors informed in a brief, organized manner.
Tracks work orders.
Provides purchase order numbers.
Completes daily work tickets, customer requests, and inter-department requests.
Communicates with customers in a friendly, professional and patient manner. Qualifications To perform this job successfully, the individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and ability required of a Service Dispatcher. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Education and Experience
Associate's degree or equivalent from two-year college or technical school.
Three to 5 years of related experience and/or training.
An equivalent combination of education and experience.
Strong Microsoft Office skills.
Ability to type at least 40 words per minute. Language Skills
Ability to read, analyze, and interpret general business periodicals and professional journals, as well as technical procedures or governmental regulations.
Ability to write reports, business correspondence, and procedure manuals.
Ability to effectively present information and respond to questions from customers, field technicians, and supervisors.
Service Coordinator – Dispatcher
Growing company located in Addison, TX is looking for a Service Coordinator / dispatcher to coordinate service requests and dispatching of technicians all over the country. The Service Coordinator is a key role in the overall Tandem Data support model providing scheduling, and coordination of resources required for on-site work at customer locations. In this role, the Dispatcher will be required to work with a range of Tandem Data and subcontracted staff to make sure the customer is taken care of in a professional and timely manner. Excellent communication (both written and verbal) and collaboration skills will be required.
Essential Duties and Responsibilities:
· Receive telephone, email and/or service order requests for performance of services.
· Work directly with customer for onsite services and scheduling of technicians services.
· Work directly with technicians/contractors to ensure on-time performance is met, in accordance with customer expectations.
· Verify equipment availability and shipment times for necessary parts.
· Follow up with technicians and/or vendors to ensure documentation is received at time of work to allow dispatcher ample time to verify accuracy and any follow up needed for resolution.
· Ensure accurate entry of work log information, time spent, and other details of work performed into ticket management system.
· Work as a team member to ensure all responsibilities are met at the close of the business day.
· Perform other assignments as required in support of customer needs.
Non-Essential Duties and
· Provide recommendations and input for training and development for Technicians to meet emerging trends in observed requests for service.
· Conduct written thank you notes to customers and coordinate marketing activities (online) to existing customer base to encourage loyalty and positive customer experience.
· Assist in quarterly e-mail newsletter including content creation, newsletter design and layout.
· Experience as a Customer Service Representative or as a Dispatcher.
· Telecommunications knowledge a plus.
· High School diploma or equivalent.
· Interest in being customer liaison with excellent written and verbal communications skills.
· Experience with computer and Microsoft office suite.
· Team player – strong collaboration skills are a must.
Service Dispatcher Tyco International Management Company Location:
SIMPLEXGRINNELL Work Location: 1125 East Collins Blvd -- Richardson -- TX 75080 Start Time: 8:00 AM End Time: 5:00 PM Total Reg Hours: 40.00
Qualifications: Experience in extreme multi-tasking, prioritization and very strong excel experience a must. Computer literacy with working knowledge of Windows based computer applications.
Strong oral and written communication skills.Ability to handle a high volume of customer calls. Experience communicating in all formats with field teams. Must pass pre-employment drug screen and back ground check.
Responsibilities: Provide a variety of administrative and dispatching duties to service department. Receive, prioritize and assign customer calls to service technicians.
Coordinate work from start to close with sub contractors. Close and open calls utilizing on-line dispatching system. Coordinate and schedule inspections.
Maintain extensive service filing system. Review and close out of inspector, technician and subcontractor calls and invoicing customers. Create general office purchase orders and maintain tracking.
Provide back up in other departments during employee absences. Available to work in either Richardson or Irving locations. Comments/Special Instructions Candidate must be able to work in either Richardson or Irving - office will be relocating.
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