Dispatcher Chief Service Or Work Job Description Sample
Work Control Dispatcher
Business Line Government
Position Title Work Control Dispatcher
United States of America - Virginia
AECOM has an opportunity for a Work Control Dispatcher at our facility in Springfield, VA.
Receives work orders for repairs, routes work orders for services, and prepares work schedules and reports as requested by supervisor.
Receive, record and distribute work orders to service crews upon customer's requests for service on facilities and equipment. Perform reconciliation of inventories.
Record information, such as name, address, location, equipment to be repaired, or service to be rendered.
Prepare work order and distribute to customer, service crew and/or craft supervisor.
Schedule service call and dispatch service crew via telephone or radio.
As function of Customer Service, notify customer of actions being taken and follow up to ensure satisfactory performance of services.
Maintain detailed records of service calls, work orders, and metric data.
Dispatch orders; coordinate with other dispatchers, departments and customers to relay messages and special instructions to mobile crews, using telephone and radio.
Identify emergency issues and notify customers and management in timely manner.
Coordinate timely response to alarms and emergency calls. Assist customers in dealing with emergency situations.
Conduct daily Quality Control checks on all work order entries.
Maintain, coordinate and annotate all updates, delays, progress notes and reschedules using computerized Maintenance Management System..
Provide monthly reports on work order statistical issues as requested by management.
May provide IDIQ support and assistance.
Maintain data quality and maintain Technical Reference Library.
Perform all other position related duties as assigned or requested.
High school diploma or equivalent.
One or more year of job-related experience including experience operating software programs.
Must have computer, reading, writing, verbal and comprehension skills.
Requires an active TS/SCI security clearance.
Must be able to speak, read, write and understand English.
- CMMS experience preferred (ARCHIBUS).
What We Offer
AECOM is a place where you can put your innovative thinking and business skills into high gear and work alongside other highly intelligent and motivated people. It's a place where you can apply your skills to some of the world's most challenging, interesting, and meaningful projects worldwide. It's a place that values the diversity of our areas of practice and our people. It's what makes AECOM a great place to work and grow.
AECOM is an equal opportunity employer and Minorities, Females, Veterans, and Disabled persons are encouraged to apply. For further information, please click here to view the EEO Is The Law poster.
Job Category Craft/Trade
Business Group Management Services Group (MS)
Country United States of America
Position Status Full-Time
Requisition/Vacancy No. 180838BR
Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status.
Field Service Dispatcher
Duties and Responsibilities:
Act as part of a team to provide O&M services to developers, and Construction (EPC) partners who are designing, purchasing, and installing commercial PV systems ranging from 100 kW through 10 MW in size
Work with customers and NA HQ teams to plan successful team deployment projects including scheduling with customers, determining needed materials in coordination with the team and insuring that materials and resources arrive on site in a coordinated fashion to support field work.
Work with other field service organizations including Commercial Project Managers, Field Service Technicians, and Field Service Engineers.
Secure, identify, manage parts and materials and manage schedule to arrive at customer site ahead of schedule ensuring we are ready for work
Occasional travel to meet with customers and customer planners only on the most complex projects.
Report weekly on progress for projects and needs from other teams to support successful field deployments. Complete post mortems on project completed and what could have been worked better to avoid problems in deployment
Communicate through effective, concise written the progress of problem resolutions.
Document all work and parts used within our case management and inventory management system
Report monthly on inventory status for field teams and needed restocking of consumable parts
Manage the monitoring database of customer installations
Assist the product management teams to define and improve customer experience
Required Skills and Qualifications:
BA/BS degree required. Being licensed in a program management methodology preferred.
Minimum 5+ years' experience in O&M dispatch
Preferred dispatch in a Solar PV environment or commercial electrical environment
Ability to interface with many different parties and communicate effectively (EPC, landowners, project financiers, local building inspectors, etc.
Strong ability to work within a team but also be able to drive needs proactively to avoid last minute requests to supporting teams. Ability to drive others including delivery of necessary resources.
Excellent interpersonal verbal and written communication skills
Solid and verifiable track record of meeting deadlines a plus
Strong knowledge of field working environments
Experience working for an international organization is preferred
A hungry go-getter with a strong can-do and hands-on attitude
An energetic, highly motivated and driven person who is willing to roll up his/her sleeves and do whatever is personally necessary to guarantee the success of the company
Customer Service Dispatcher
Job Number: 1938659BR
Employment Type: Regular Full-Time
Job Category: Operations
Region: 056 : OPS-Transportation PUD
Address Line 1: 7900 Legacy Drive
Zip Code: 75024
The Customer Service Dispatcher provides customer service related to pick-up and delivery (PUD) requests from the FedEx Office Print Centers and FedEx Office Automated Document Factories across the nation. The Customer Service Dispatcher primarily acts as a liaison with the internal and external customer and dispatch team to resolve any service issues and provides back-up dispatch duties on occasion.
General Duties and Responsibilities
(This is a representative list of the general duties the position may be asked to perform, and is not intended to be all-inclusive)
Handle customer concerns in an expeditious and professional manner and coordinate with dispatch team
Escalate unresolved customer issues to management, as appropriate
Communicate with the customer to ensure awareness of all pick-up and/or delivery times and special instructions
Provide back-up support to Dispatchers as needed
Coordinate the pick-up and delivery using a third party vendor when the situation deems necessary
Monitor attendance of field couriers and work with field managers to help address performance issues
All other duties as needed or required
Minimum Qualifications and Requirements
High School Diploma or equivalent education
1+ year experience in customer service, preferably in call center environment
Experience compiling and interpreting data
Proficient in Microsoft Outlook and Excel
Experience working in a Windows-based technical environment
Must be willing to work in different shifts, as needed, to cover hours of normal operation
For new hires, must meet all FedEx Office employment qualifications in force at time of hiring, including successful passing of background check
For current FedEx Office team members, must meet hiring criteria for the position and transfer requirements as outlined in the Team Member Handbook
Ability to travel as required in order to meet with customers, vendors, other team members, and/or other business necessities
Ability, on a consistent basis, to maintain attention and concentration for extended periods of time
Ability, on a consistent basis, to read and interpret documents and instructions from customers, vendors, and other team members
Ability, on a consistent basis, to communicate effectively with customers, vendors, and other team members
Ability, on a consistent basis, to perform work activities requiring cooperation and instruction
Ability, on a consistent basis, to function in a fast-paced environment, under substantial pressure
Ability, on a consistent basis, to work within the appropriate level of independence
Ability, on a consistent basis, to report regularly to work and maintain established business hours in order to support the FedEx Office business; regular attendance and/or reporting could include regular attendance at a physical location and/or maintaining established business hours depending on the scope and nature of the position
Quality Driven Management (QDM)
(Quality Driven Management strives to deliver market-leading customer experience, business excellence, and financial return through a Quality-oriented culture and day-to-day application of Quality science.)
Suggests areas for improvement in internal processes along with possible solutions
Works with management to reduce company costs/wastes, and to optimize profitability in areas of responsibility
Applies Quality concepts presented at training during daily activities
Supports FedEx Office Quality initiatives
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.
All offers of employment made by FedEx Office are contingent upon the successful completion of a background investigation and a pre-employment drug screen (which must be completed within 2 business days of any conditional offer of employment). The existence of a criminal record is not an automatic or absolute bar to employment and a candidate's criminal record will be considered individually based on factors such as the relationship between the job sought and the criminal offense, the timing of the offense, the nature of the offense, and any other relevant information. FedEx Office will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws, including the San Francisco Fair Chance Ordinance and the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance.
America's Military Veterans and individuals with disabilities are strongly encouraged to apply. If you have a disability and you need assistance in order to apply for a position with FedEx Office, please email us at HR.BrassRingHelp@FedEx.com.
Room Service Dispatcher (Luxor)
Become one of the stars behind the show and become part of the world's most powerful entertainment brands. Our Company has one exciting mission: To entertain the human race.
Take guests' food and beverage orders, utilizing suggestive selling techniques and following all departmental standards. Consistently follow sequence of service utilizing all proper procedures standardized by the room management.
Answer Room Service phone within two rings, using correct salutations and telephone etiquette.
Take guests' food and beverage orders, utilizing suggestive selling techniques and following all departmental standards.
Anticipate the guests' needs and respond appropriately with a sense of urgency. Input orders into system and distribute to Servers; ensure authorization for room charges.
Authorize all payment methods in accordance with Accounting procedures and policies for amenities and hospitality functions.
Greet guests in a positive, friendly manner and make them feel welcome. Consistently follow sequence of service utilizing all proper procedures standardized by the room management.
Work as a team, assist all guests' and employees' needs and inquiries.
Effectively communicate with management, chefs and culinary staff in order to fulfill and address any issues or needs requested by guests and or other employees.
Maintain complete knowledge of and comply with all departmental policies, procedures, and standards.
Maintain positive guest relations at all times.
Be familiar with all Hotel services, features and local attractions and activities to respond to guest inquiries accurately.
Resolve guest complaints, ensuring guest satisfaction.
Monitor and maintain cleanliness, sanitation and organization of assigned work areas.
Ensure accuracy of guest name and room number of each order for delivery. Access all functions of the POS system in accordance to specifications.
Ensure timely set up and delivery of orders.
Accommodate guest requests for change courteously.
Input charges for amenity orders and coordinate delivery of such with Servers; following departmental procedures.
Perform all other job related duties as requested. effectively communicate in English, in both written and oral forms. Preferred: Previous experience working in a similar resort setting.
Perform all other job related duties as requested.
At least 3 years of guest service experience.
At least 2 years of experience in similar position.
Ability to follow directions well makes quick decisions, and keep organized while under pressure.
Ability to speak other languages.
Working knowledge of different types of tendering guest checks.
Working knowledge about food and wine and ability to confidently speak on and properly sell such items.
Working knowledge about health and safety regulations.
Basic math skills and the ability to use a calculator.
Excellent customer service skills.
Professional appearance & demeanor.
High school diploma or equivalent.
Basic computer skills and experience with POS systems.
Able to effectively communicate in English, in both written and oral forms.
Previous experience working in a similar resort setting.
This is not an official job description for this position and is not intended to include every duty or responsibility of the job nor is it intended to be an all-inclusive list of the skills and abilities required to do this job.
Service Dispatcher - Huntsville AL
H&M Mechanical is a leader in the mechanical systems and services industry, providing our commercial, industrial and institutional customers with engineering, fabrication, piping, plumbing, electrical, refrigeration, controls, design, maintenance, repair, and building automation for facility operations. Being part of the largest Mechanical/Plumbing contractor in the United States, we have an unlimited amount of resources we can utilize when necessary. Also, the financial stability of Comfort Systems USA is unparalleled in the industry, which is reassuring in this time of economic uncertainty. However, our most important asset is our employees. Most of our key field and office personnel have over 30 years of experience in their respective trades, most of that time with H&M Mechanical, Inc. Their wealth of experience combined with the desire to provide the highest possible quality of work safely, honestly and with integrity for our customers is key to our success.
We are proud to offer our Team Members:
Health Savings Account
Dependent Savings Account
Short Term Disability
Long Term Disability
401K Company Match
Paid Time Off
This individual is responsible for scheduling, assigning, and dispatching Field Technicians to meet customer service requirements. This person administers customer inquiry responses, tracks work, departmental issues and parts procurement, and utilizes database technology to generate reports.
Job functions and duties (other duties may be assigned)
Dispatches, schedules and coordinates the work of Field Technicians.
Prioritizes service calls.
Completes various reports, including work in progress, labor analysis, monthly labor hours, year-to-date labor hours, and other specialized reports.
Coordinates equipment start-ups, customer service requests and Sales Dept. requests.
Works the front switchboard to consistently provide a customer contact for incoming calls.
Organizes required information and responds to customers in a timely manner.
Arranges follow-up calls to ensure complete customer satisfaction.
Functions as a constant contact between the field and the office.
Coordinates monthly service contract scheduling and set-up.
Keeps Field Technicians informed of the status for needed parts.
Contacts and provides information to the sales department, vendors and technicians so that all functions are aware of customer requirements and changes.
Keeps managers and supervisors informed in a brief, organized manner.
Tracks work orders.
Provides purchase order numbers.
Completes daily work tickets, customer requests, and inter-department requests.
Communicates with customers in a friendly, professional and patient manner.
To perform this job successfully, the individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and ability required of a Service Dispatcher. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Education and Experience
Associate's degree or equivalent from two-year college or technical school.
Three to 5 years of related experience and/or training.
An equivalent combination of education and experience.
Strong Microsoft Office skills.
Ability to type at least 40 words per minute.
Ability to read, analyze, and interpret general business periodicals and professional journals, as well as technical procedures or governmental regulations.
Ability to write reports, business correspondence, and procedure manuals.
Ability to effectively present information and respond to questions from customers, field technicians, and supervisors.
Conn's was founded over 125 years ago and is currently operating 100+ stores and expanding into new markets. Conn's is publicly owned and offers a comprehensive benefits program including: Medical, Dental & Vision Benefits, Flexible Spending Accounts, Paid Vacation, Basic Life Insurance, 401(k) Retirement Savings Plan, Employee Stock Purchase Plan, Tuition Reimbursement and Employee Discounts.
The Service dispatcher's role is to dispatch all Service Calls to the Field Technicians
Call the customer and schedule Service calls
Works Service Reports
Must be able to multitask and assist the front counter customer
Must have computer skills and able to work with Access, excel word etc…
Minimum one year of dispatching experience
Must be proficient in Access, excel etc…
Experience using a personal computer or CRT is required
Ability to work Monday – Saturday, 40 hour work week between the hours of 730-530
Must have excellent phone skills
High school diploma or GED is required
Conn's is PROUD to be an equal opportunity employer.
Dispatcher - Customer Service
If you are an individual who takes pride in your work, wants to work with a team of like-minded employees and enjoys making customers smile, you are a match for KC's 23 Hour Plumbing. The opportunity for Dispatcher/CSR is now available at our main office in Palm Springs, California.
About KC's 23 Hour Plumbing
KC's 23 Hour Plumbing is growing. Our compensation and benefits plan is very competitive.
We provide training and development to ensure your success. At KC's 23 Hour Plumbing, we value our customers loyalty and work to build relationships with our family-based values and professional efficient work ethic. We apply our 100% guarantee to all our work and our friendly and knowledgeable team is continuously working on the latest training, process improvements, and upgrading our technology to state of the art tools that allows our customers a cost-efficient plumbing process that gets them back to their routine with the least disruption possible.
A Day in the Life of a Dispatcher
As a Dispatcher, this individual will provide fast and friendly customer service to both internal and external customers.
They will manage day-to-day work flow efficiently while providing best in class service to our customers.
The Dispatcher will spend their time organizing, prioritizing, and equally diving the incoming customer orders to available Field Technicians and communicate with technicians and other departments via email, text message and phone. The Dispatcher will utilize their customer service skills to answer incoming calls related to service, billing and other departments and educate customers in choosing services and products. In addition, they will make outbound calls to schedule, confirm, and survey upcoming or completed appointments.
Ensure all customer calls are positively, cheerfully and professionally handled. Ensure communications between the office, techs and the customer are flowing smoothly with minimum confusion
Ensure 100% of all service calls are assigned and dispatched to the proper technician in a timely manner
Proactively research client files (computer and paper) to schedule annual club member maintenance calls and identify new business
What you Need to be Qualified for the Dispatcher
- CSR Position
In order to be qualified for this position, a minimum of 2 years' experience including hands-on training and/or work in telephone sales and/or dispatch is required. Working with a residential service company.
A high school diploma or equivalent is needed. Excellent phone and communication skills are needed for this position. In addition, the Dispatcher needs computer skills with Quickbooks, Microsoft Office Suite, including good data entry skills.
Experience with ServiceTitan is a plus. Superior organizational skills and detail-oriented is a must for this position. The ability to multi-task in an ever-changing environment and with minimal supervision is imperative. In addition, the ability to articulate company product lines with accuracy and a proven ability to handle a wide variety of communication scenarios is required.
Benefits for the Dispatcher
- CSR Position
You're still reading! We're excited you're still interested!
As part of our company, we believe in all our employees and offer the opportunity for advancement. We are happy to offer our CSR's $14 - $17 per hour depending on experience. We also offer medical insurance, dental assistance plan, paid holidays, voluntary life insurance, voluntary short-term disability, workers compensation, company discounts and automatic payroll deposit.
We understand your time is valuable and that is why we have a very quick and easy application process. If you feel that you meet the qualifications and have the desire to work with the best in the business, please fill out our 3-minute mobile friendly application so that we can review your information. We look forward to meeting you!
Background and Drug Screening will be done before an offer is made.
Field Service Dispatcher - Heavy Equipment
Wagner Equipment Co., the Caterpillar dealer for Colorado, New Mexico and far west Texas, is seeking applications for a Field Service Dispatcher in El Paso, Texas.
The Field Service Dispatcher is responsible for job control, changes, and scheduling for field-related repairs as required by customers. Provides daily direction to technicians in determining, assigning and coordinating their work.
ESSENTIAL FUNCTIONS AND BASIC DUTIES
Maintains written record of communication to insure the customers are aware of scope of work to be performed
Preorders parts and tooling as necessary
Reviews problem work orders
Initiates work order opening and assigns estimates value
Updates work orders as the scope of the job changes
Follows up with technicians on status of the assigned work order
Provides communication to customer on schedules, warranty, etc.
Provides communication to other cost centers for the purpose of scheduling component repairs and machine scheduling
Communicates the new estimate to the customer via fax or e mail when the scope of work changes
Prior to rework being completed, communicates with service manager the nature of the rework required
Handles all incoming customer calls and inquiries pertaining to field service work
Provides input to the Field Service Manager for truck and tool purchases
Assists in identification and development of new market opportunities as they relate to Wagner Equipment Co.
Serves as secondary contact for resident field servicemen
Serves as initial contact for customers requiring field service repairs
Adds segments to jobs as scope of job changes and changes job estimates at that time
Establishes internal priority system for field manager to pick up workflow
Communicates to the service clerk, information on problem jobs for resolution prior to invoicing (via the computer system or phone mail as a flagging system)
Assigns work orders to technicians as appropriate
Provides input to the field service manager on employee performance and provides recommendations on employee appraisal and training needs
Reports to the field manager any rework or non-productive activity on the part of technicians that occurs in the field operation
ESSENTIAL JOB REQUIREMENTS
Minimum Education Required: High School Diploma or GED
Minimum Experience Required: Five + years in a position requiring strong communication skills
Required Skills and Competencies:
Reading / Writing Skills
Other relevant information: Other duties as assigned by Manager
Wagner offers great benefits including medical/dental/vision insurance, 401K, tuition reimbursement and more.
Wagner Equipment Co. is an EEO/AA/Veterans/Disabled employer.
EMCOR Services New York/New Jersey, a wholly-owned subsidiary of EMCOR Group, Inc., provides facilities services, including design, installation, repair and maintenance. Established in 1966, EMCOR Services New York/New Jersey is one of the area's most respected facility systems and services firms.
Job Title: Service Dispatcher
The position provides excellent customer service while handling requests for service & dispatching technicians to service, repair, and maintain commercial & industrial HVAC systems (heating, ventilation, and air conditioning).
Essential Duties and Responsibilities:
Communicate with customers (email & phone) and create detailed work orders of the service requested.
Coordinate scheduling of work with customers, technicians, and other jobs/projects to maximize customer satisfaction. Also, takes into account customer urgency, parts/materials availability, and available manpower.
Checks in with technicians via phone and email; provides them with hourly/daily updates regarding service call type, location, and scope of work.
Primary contact between the customer and the service department (account managers, service manager, technicians, and billing).
Responsible for taking service calls, quoted jobs, and warranty work from start (initial call) to completion.
Review service jobs, quoted jobs, & service projects to determine time frame for completion, identify necessary tools and material, and hold the necessary manpower.
Review technicians work orders and identifies opportunities to quote additional repairs or new equipment, address warranty issues, and make sure all material is accounted for.
Accurately reviews of all previous day field visits and send updates to customers, account managers, and service manager as needed.
Continuous management of the dispatch board throughout the day. Check all open calls and dispatch accordingly.
Work in progress report - Give status and scheduled completion date for each open and incomplete service order.
Accurately compile payroll data every Monday and verify that each technician has accurately billed labor/materials for the previous week.
Must have 2 or more years dispatching experience within a HVAC service company.
Strong customer service skills
HVAC/Facilities operations experience is a plus.
We offer our employees a competitive salary and comprehensive benefits package and are always looking for individuals with the talent and skills required to contribute to our continued growth and success. EOE M/F/Vet/Disabled
Retail Security Customer Service / Dispatcher
Allied Universal, a leading facility services company and the largest security force in North America with over 150,000 employees, provides unparalleled security services and solutions. With headquarters in Santa Ana, Calif., and Conshohocken, Pa., Allied Universal combines people and technology to deliver evolving, tailored solutions that allow our clients to focus on their core business. An unrelenting focus on clients' success creates partnerships rooted in quality and value, and is supported by experience gained from being in business for over 50 years. Through our people and leading services, systems and solutions…Allied Universal is there for you.
Currently, we are hiring Operational Intelligence Specialists to work in the Operational Intelligence Center. This position is responsible for providing customer service and monitoring video surveillance for multiple retail centers throughout the enterprise from a centralized location. In addition, this position is responsible for supporting several levels of retail centers operations, including but not limited to security services, maintenance assistance, tenant and customer assistance, monitoring closed-circuit television, responsible for reviewing video alerts, dispatching security personnel, assisting with real-time emergency situation management, and responding appropriately to the assigned retail centers or corporate management. These Operational Intelligence Specialists work various shifts as needed to cover staffing shortfalls
Additional responsibilities of the OIC Specialist position include, but not limited to the following:
Answer, evaluate, and prioritize incoming telephone and radio calls
Communicate effectively with various callers to obtain complete information to determine necessary level of service to include the need to dispatch police, fire, medical, security or local property management
Communicate effectively with on-site security personnel to properly resolve incidents
Provide pre-arrival emergency or medical instructions to local law enforcement or fire personnel
Monitor fire/life/safety alarms to determine necessary level of response
Escalate and coordinate incidents to the Operational Intelligence Center Supervisor
Effectively interpret multiple retail center leases, site maps, and computer aided design maps
To be conversant with the layout of multiple retail centers and be aware of the current threats and challenges the centers are facing
Maintain the confidentiality of policy and procedure documentation, emergency response and notification information, and administrative and database materials
Become proficient with several computer applications to properly log data, navigate information, and best support customers and security personnel
To be conversant with emergency procedures and evacuation procedures for multiple assigned retail centers
To identify suspicious criminal activity and ensure an effective response from local law enforcement, retail center personnel, and/or corporate management
Operate and monitor internal and external surveillance cameras and state of the art surveillance programs for multiple retail centers
Ensure all components of the Operational Intelligence Center surveillance equipment are operating according to expected standards and protocols
Support and assist in record management and data collection for multiple retail centers or corporate management which involves recorded video
Maintain an effective video management system in accordance with expected standards and protocols. Effectively maneuver multiple surveillance cameras to obtain a better understanding of a situation, document events and assist with investigation regarding suspicious activity, property damage, acts of violence, etc.
Must complete required monthly training in a timely fashion
Must successfully pass the new hire training program
Qualified applicants for the OIC Specialist position will meet the minimum requirements, as described below:
Must have the ability to various shifts as needed
High school diploma (or equivalent) required. College degree preferred
Minimum 2 years of experience in a public or private safety organization; minimum two years in a video surveillance environment or any combination of experience and/or training which demonstrates the ability to perform the essential functions of this position
Demonstrated ability to take initiative, successfully handle, and prioritize multiple competing assignments and effectively manage deadlines. Must be highly organized
Self-motivated to work independently and in a team environment
Must be highly proficient and fully functional in Microsoft Office Suite
Must have the ability to perform regular equipment checks and report all equipment failures to Operational Intelligence Center Supervisor
Must have the ability to effectively operate highly technical monitoring equipment as well as the ability to manage information and technical security programs
Professional, articulate and able to use good independent judgment and discretion. Must have proven ability to maintain correspondence, discussions, and materials in strictest confidence.
Must be able to work overtime as needed.
Must be able to define problems, establish facts, and able to determine the appropriate persons in a decision making process. Must be able to maintain a calm, professional, and courteous composure when dealing with unusual and stressful circumstances.
Outstanding verbal and written communication skills required with the ability to successfully interact at all levels of the organization while functioning as a team player.
Must have excellent verbal and written command of the English language including grammar, spelling, and punctuation.
Must be able to proficiently type a minimum of 40 words per minute.
Ability to work specified shifts in a command center environment in order to maintain 24 hours and 7 days a week operations.
Ability to pass CritiCall pre-employment assessment.
Ability to pass Emergency Telecommunication Course.
Ability to pass a post-offer/pre-employment background check and drug and alcohol screening.
Allied Universal provides unparalleled service, systems and solutions to the people and business of our communities, and is North America's leading security services provider. With over 140,000 employees, Allied Universal delivers high-quality, tailored solutions, which allows clients to focus on their core business. For more information: www.AUS.com.
We proudly support the Veteran Jobs Mission, a group of over 200 companies that have committed to collectively hiring a total of one million military veterans. EOE/Minorities/Females/Vet/Disability Allied Universal Services is an Equal Opportunity Employer committed to hiring a diverse workforce.
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