Dispatcher Maintenance Service Job Description Sample
Are you an experienced Service Dispatcher looking for a reputable, stable company with supportive management who will value what you bring to the organization? Come work for the premier heating and cooling specialists in the Salt Lake City and surrounding areas! Due to growth, Just Right Air is immediately seeking an exceptional Service Dispatcher to deliver the most efficient, highest quality experiences in customer service. This position is ideal for someone who is immediately seeking long-term employment. If you enjoy challenging work and great pay and benefits, then we would love to get to know you!
About Just Right Air
Just Right Air is a customer-focused heating and air-conditioning company that was formally started in 2004. But our founder, Dan Dearden, started in the business in 1977.
Our mission: "To connect people to the honest, qualified & reputable heating and air conditioning service they deserve. We provide a customer experience that goes beyond the ordinary and the expected."
Our core values: Service, Honesty, Integrity, Family, Teamwork, Work Hard/Have Fun, Strive for Excellence, Respect
With locations in Bountiful, Salt Lake City, and Sandy, we employ highly trained people whose goal is to make our company the best service company in Salt Lake County, south Davis County, and Park City areas.
A Day in the Life of a Service Dispatcher
The Service Dispatcher serves as the front-line liaison between customers and prospective customers and the company. He or she answers incoming telephone calls from customers and prospective customers, assesses their needs and works with dispatch and sales to schedule the appropriate appointments. Primary duties of the Service Dispatcher include but are not limited to the following specific tasks and responsibilities:
Answer incoming telephone calls from customers and prospects
Schedule service and sales appointments with customers and prospects
Dispatch service technicians to each appointment in an efficient and timely manner
Forecast workload 2-3 days in advance
Works web leads from the company website and third-party lead providers (such as Home Advisor and Porch)
Builds our maintenance customer base by making outbound calls to customers to schedule maintenance service, making outbound calls to customers to offer Customer Rewards Program (CRP), making outbound calls to CRP customers to schedule their annual maintenance, and works with the marketing manager to create direct mail and email campaigns to market maintenance and CRP
Correspondence with customers and prospects as needed to increase customer satisfaction
Manage customer satisfaction survey program
Backs up the Customer Service Representative when he/she is on vacation or medical leave
Backs up the Sales and Installation Coordinator when he/she is on vacation or medical leave
Cross train other members of the team on job responsibilities
Other duties as needed to further the company's mission to provide customer experience that goes beyond the ordinary and expected
What you Need to be Qualified for the Service Dispatcher Position
In order to be qualified for the Service Dispatcher position, 2+ years of office experience is preferred. Some college with a two-year degree or higher preferred. General understanding of the residential HVAC industry a plus. Experience working with the public and Business to Consumer sales preferred. Required skills: high-energy multitasker with exceptional organizational skills, excellent customer relations skills, comfortable working in periodic stressful conditions, keyboard speed of 60 wpm, knowledge of Salt Lake County & surrounding areas by cities and zip codes and proficient with MS Word and Excel. Soft skills: excellent people skills, teamwork, willingness to learn, ability to prioritize and coordinate tasks and assignments, friendly, confident adaptability, team leadership roles, meet deadlines, creative problem solver. This is not required however, the ideal candidate will also be bilingual (English and Spanish), and have some experience in project management.
Benefits for the Service Dispatcher Position
As part of our company, we believe in all our employees and offer the opportunity for advancement. We are happy to offer our Service Dispatcher between $12-$20 per hour DOE, paid training, excellent health benefits, paid vacation and personal leave.
We understand your time is valuable and that is why we have a very quick and easy application process. If you feel that you meet the qualifications and have the desire to work with the best in the business, please fill out our 3-minute mobile-friendly application so that we can review your information. We look forward to meeting you!
Background and Drug Screening will be done before an offer is made.
Air Systems Inc. is a wholly owned subsidiary of EMCOR Group, Inc. EMCOR is the world's leading provider of mechanical and electrical construction and facilities services, including planning, consulting, and operations and maintenance. Air Systems Inc. is a TOTAL FACILITIES SOLUTION for HVAC, Architectural Sheet Metal, Preventive Maintenance & Service, Electrical, High Purity Process Piping, Plumbing, Building Automation Systems and Energy Solutions.
Job Title: Service Dispatcher
The Service Dispatcher position dispatches the service technicians in response to customer calls for service. Responsibilities to include: Customer Service, Invoicing and Data Entry. The Service Dispatcher position allows an excellent chance for a recent graduate as an entry level employee the opportunity to gain hands-on experience in career advancing skills.
Essential Duties and Responsibilities:
Answering customer calls for service
Dispatching technicians for service
Processing the service call paperwork
Maintaining timely communication and responding to all customers
Maintaining direct communication with field personnel
Ordering parts for service calls and issuing purchase orders, completing required data entry
Closing out service call paperwork and verifying all charges and costs, and accurately completing the final billing
High School Diploma or GED Required
3+ years hands on customer service experience
Proficient on MS Office Suite
Attention to Detail
Be able to multi-task
Ability to problem solve
Excellent oral and written communication
Able to work in a fast-paced environment
Previous experience in dispatch role or construction industry a +
Air Systems, Inc. Standards of Success
Attitude of Safety First
Work Ethic of loyalty, integrity, pride, perseverance, accountability, respect and teamwork
Strong ambition to succeed
Adheres to company policies and procedures
Represents company in a positive and professional manner
Available to work for extended hours in order to meet deadlines
Handles oneself with professionalism during stressful situations
Maintains positive attitude and morale
Interacts effectively with all members of the organization and all outside associates
Completes responsibilities diligently
Thinks strategically and takes into account long-term implications of one's actions
Works independently, exercises discretion, applies common sense and makes competent decisions.
Complies with designated work schedule
Uses company resources wisely
Constantly analyzes for ways to improve individual and/or company performance.
We offer our employees a competitive salary and comprehensive benefits package and are always looking for individuals with the talent and skills required to contribute to our continued growth and success. EOE M/F/Vet/Disabled
Service Administrator / Dispatcher
BMCC has an immediate need for an experienced Service Administator/Dispatcher. This position requires a motivated person who is detail oriented and able to work as a team member to ensure superior service to all our customers.
Responsible for knowing and understanding technician's skill set to properly dispatch technician to jobs to insure total customer satisfaction while being cost effective.
Maintain a schedule that shows where technicians are and where they are going next.
Open T&M work orders and set up all quoted jobs in VISTA
Dispatch service calls that come in daily.
Dispatch preventive maintenance work.
Coordinate quoted jobs with management and technicians.
Keep customers informed changes to committed schedules
Maintain a working knowledge of geographical layout of service area served to make logical decisions concerning the routing of technicians.
Perform accounting duties
Issue purchase orders to technicians
Resolve purchase order discrepancies
Reconcile and distribute payroll weekly
Generate and issue PM agreement invoices
Support and/or assist service personnel with administrative processes
Provide information to technicians (service tasking sheets, job information, etc.)
Provide information to key personnel (technician whereabouts, job information contract log, etc.)
Develop a working knowledge of service products offered and have a working knowledge of what is covered under each type of maintenance agreement offered.
Keep Operations supervisors informed of any problems associated with customers or technicians.
Maintain and protect company image and culture, and coach others in "The Bernhard MCC Way."
Minimum of 2 years' experience as a Service Administator
Reliable with excellent attendance
Work well with others in difficult situations to solve customer issues and achieve positive results
Possess strong time management skills and ability to work under time constraints
Excellent phone skills and written communication skills
Consistently demonstrate a positive attitude and strong work ethic
Experience in MS office, including Word, Excel, & Outlook
Vista software experience is preferred but not required
BMCC is an EOE M / F / Vet / Disabled Employer.
Hvac Service Dispatcher
Want to be part of a well-established, family-oriented company? Now is your chance. Our company needs a High Energy, multi-tasker with great customer skills to dispatch our team of technicians. This position requires a motivated person that is detail-oriented and can work as a team member to ensure superior service to our customers.
Job Title: HVAC Service Dispatcher
Reports to: Service Manager
Work start and end time: Mon
4:30pm with one hr lunch, some overtime as needed
Pay Scale: $14.00 - $18.00 per hour, dep on experience + Spiffs + Benefits
Benefits: Medical, Paid Time Off
Maintain the service technicians' daily schedules and dispatch the technicians as service calls are scheduled/completed. Schedule return trips with customers when parts are in. Maintain the on-call schedule for service technicians. Maintain customer database with current information. Clear and concise communications with department managers, employees and company customers including keeping customers appraised as to company schedule and requested lead-times. Provide accounting with maintenance contract billing information. Prepare service invoices and time cards for processing. Complete purchasing needs.
High school diploma or its equivalent
Advanced customer service skills
Ability to multi-task
Strong organizational skills
Geographical knowledge of service area or map reading skills
Knowledge of construction-related or service-oriented industry is preferred
Intermediate or Advanced computer skills
2+ years dispatching, scheduling and / or project management
Previous purchasing experience
Working knowledge of construction or service-related industry, HVAC a HUGE plus!
Excellent verbal skills
Professional phone skills
Strong interpersonal skills
Well organized and ability to work independently
Advanced level knowledge of software technologies, such as iOS, Android and Windows OS
Customer Service / Dispatcher (Ready Mix) - Ft Myers, FL
Customer Service / Dispatcher (Ready Mix) - Ft Myers, FL
Location: Ft Myers, FL, US, 33967
Company: Preferred Materials - Concrete
Job ID: 127967
Preferred Materials – Concrete Division, part of Oldcastle Materials Southeast Division, is a leading supplier of ready mix concrete, concrete block, rebar and building materials in the state of Florida, providing the highest product quality and service in the construction industry.
With headquarters in Bonita Springs, Florida, and operations in five key Florida markets, Preferred Materials provides municipalities, developers, architects, engineers, contractors, builders and suppliers a wide variety of construction materials and products.
Our employees make Preferred Materials a great place to work. We promote a strong safety culture, where employees take responsibility for their own safety.
Established in 2007, Preferred Materials is a supplier of ready mix concrete, concrete block, aggregates and other building materials in Florida. While we may be new to the neighborhood, our employees have extensive experience in the industry.
We operate with an intense local focus. For our customers this means doing business how you prefer – with local leadership making local decisions. This also means better service, better quality products and a lot less bureaucracy.
Are you a Ready Mix Dispatch professional looking for a change?
The Dispatcher is responsible for managing the daily customer service and dispatch functions for the ready-mix plants.
The focus in this role is to exceed the customer and company requirements for Customer Service, Quality, and Efficiency. Manages and oversees the activities of the Customer Service and Dispatch functions with respect to servicing and scheduling delivery to meet customer demands and optimize capabilities.
Qualifications (Education/Experience) and
Bachelor's degree or the equivalent experience in engineering, management or plant operations required, in addition, 3 to 5 years prior experience managing people in customer service, dispatch, production, equipment, maintenance and/or quality control.
Ready Mix experience highly desirable and preferred.
Demonstrated ability to train, motivate and lead employees.
Ability to present facts and recommendations effectively in oral and written form.
Strong interpersonal and organizational skills
Good communication and motivational skills
Must be able to work well under pressure.
Experience using Command software, preferred
Microsoft Word and Excel applications experience and use
Shift differential may apply
What Oldcastle Offers You
Highly competitive base pay
Comprehensive medical, dental and disability benefits programs
Group retirement savings program
Health and wellness programs
A culture that values opportunity for growth, development, and internal promotion
Oldcastle has a long and proud heritage as one of North America's largest corporations. We are a proud reflection of the hundreds of family businesses, local and regional companies and mid to large sized enterprises that together form the Oldcastle family. Oldcastle operates with a decentralized, diversified structure, letting you work in a small company environment while having the career opportunities of a large enterprise.
Oldcastle Materials South Division is a part of Oldcastle Materials, Inc., the third-largest aggregates and ready mixed concrete producer, and the number one asphalt producer in the United States. The South Division consists of three regions:
Appalachian Materials, Midsouth Materials & Preferred Materials. Companies operate in the states of Alabama, Florida, Kentucky, Mississippi, North Carolina, Tennessee, Virginia, and West Virginia, with limited operations in Georgia and South Carolina.
Oldcastle is a great place to grow! If you're up for a rewarding challenge, we invite you to take the first step and apply today!
Please complete your online application and profile which will be sent directly to the appropriate Hiring Manager. Thank you for your interest in the Oldcastle family!
Follow Oldcastle Careers on LinkedIn and WordPress (Career Blog), Pinterest, Google+, Instagram, Twitter, Facebook!
Oldcastle Materials, Southeast Division is an Affirmative Action and Equal Opportunity Employer.
EOE/Vet/Disability--If you want to know more, please click on this link.
Oldcastle Materials, Southeast Divisions is part of the Oldcastlecareers™ network.
Nearest Major Market: Fort Myers
Nearest Secondary Market: Cape Coral
Job Segment: Transportation, Dispatcher, Engineer, Developer, Construction, Operations, Technology, Engineering
Dispatcher - Customer Service
If you are an individual who takes pride in your work, wants to work with a team of like-minded employees and enjoys making customers smile, you are a match for KC's 23 Hour Plumbing. The opportunity for Dispatcher/CSR is now available at our main office in Palm Springs, California.
About KC's 23 Hour Plumbing
KC's 23 Hour Plumbing is growing. Our compensation and benefits plan is very competitive.
We provide training and development to ensure your success. At KC's 23 Hour Plumbing, we value our customers loyalty and work to build relationships with our family-based values and professional efficient work ethic. We apply our 100% guarantee to all our work and our friendly and knowledgeable team is continuously working on the latest training, process improvements, and upgrading our technology to state of the art tools that allows our customers a cost-efficient plumbing process that gets them back to their routine with the least disruption possible.
A Day in the Life of a Dispatcher
As a Dispatcher, this individual will provide fast and friendly customer service to both internal and external customers.
They will manage day-to-day work flow efficiently while providing best in class service to our customers.
The Dispatcher will spend their time organizing, prioritizing, and equally diving the incoming customer orders to available Field Technicians and communicate with technicians and other departments via email, text message and phone. The Dispatcher will utilize their customer service skills to answer incoming calls related to service, billing and other departments and educate customers in choosing services and products. In addition, they will make outbound calls to schedule, confirm, and survey upcoming or completed appointments.
Ensure all customer calls are positively, cheerfully and professionally handled. Ensure communications between the office, techs and the customer are flowing smoothly with minimum confusion
Ensure 100% of all service calls are assigned and dispatched to the proper technician in a timely manner
Proactively research client files (computer and paper) to schedule annual club member maintenance calls and identify new business
What you Need to be Qualified for the Dispatcher
- CSR Position
In order to be qualified for this position, a minimum of 2 years' experience including hands-on training and/or work in telephone sales and/or dispatch is required. Working with a residential service company.
A high school diploma or equivalent is needed. Excellent phone and communication skills are needed for this position. In addition, the Dispatcher needs computer skills with Quickbooks, Microsoft Office Suite, including good data entry skills.
Experience with ServiceTitan is a plus. Superior organizational skills and detail-oriented is a must for this position. The ability to multi-task in an ever-changing environment and with minimal supervision is imperative. In addition, the ability to articulate company product lines with accuracy and a proven ability to handle a wide variety of communication scenarios is required.
Benefits for the Dispatcher
- CSR Position
You're still reading! We're excited you're still interested!
As part of our company, we believe in all our employees and offer the opportunity for advancement. We are happy to offer our CSR's $14 - $17 per hour depending on experience. We also offer medical insurance, dental assistance plan, paid holidays, voluntary life insurance, voluntary short-term disability, workers compensation, company discounts and automatic payroll deposit.
We understand your time is valuable and that is why we have a very quick and easy application process. If you feel that you meet the qualifications and have the desire to work with the best in the business, please fill out our 3-minute mobile friendly application so that we can review your information. We look forward to meeting you!
Background and Drug Screening will be done before an offer is made.
Equipment Maintenance Dispatcher - Model 3 General Assembly
We are looking for a highly responsible person for detailed clerical work within a fast paced maintenance department. Work involves distribution of information and messages by direct personal, written, two-way radio, or telephone contact. Receives and handles verbal and written requests from production requesting maintenance repair work and relays requests to appropriate maintenance personnel. Initiates escalation process based on length of unplanned downtime of equipment via phone, text, and email. Coordinates with spare parts department to ensure part availability and arrange delivery. Assign work orders and preventative maintenance tasks during production breaks and long unplanned downtime events.
PC proficiency with demonstrated skills in MS Office.
Ability to effectively communicate through two-way radio, email, text.
Experience creating & maintaining a positive atmosphere in a collaborative work team.
Must be highly organized and extremely detail-oriented.
Experience and basic understanding of maintenance practices and procedures required
Available to work overtime and weekends as needed
Customer Service Dispatcher
Job Number: 1936701BR
Employment Type: Regular Full-Time
Job Category: Operations
Region: 056 : OPS-Transportation PUD
Address Line 1: 7900 Legacy Drive
Zip Code: 75024
The Customer Service Dispatcher provides customer service related to pick-up and delivery (PUD) requests from the FedEx Office Print Centers and FedEx Office Automated Document Factories across the nation. The Customer Service Dispatcher primarily acts as a liaison with the internal and external customer and dispatch team to resolve any service issues and provides back-up dispatch duties on occasion.
General Duties and Responsibilities
(This is a representative list of the general duties the position may be asked to perform, and is not intended to be all-inclusive)
Handle customer concerns in an expeditious and professional manner and coordinate with dispatch team
Escalate unresolved customer issues to management, as appropriate
Communicate with the customer to ensure awareness of all pick-up and/or delivery times and special instructions
Provide back-up support to Dispatchers as needed
Coordinate the pick-up and delivery using a third party vendor when the situation deems necessary
Monitor attendance of field couriers and work with field managers to help address performance issues
All other duties as needed or required
Minimum Qualifications and Requirements
High School Diploma or equivalent education
1+ year experience in customer service, preferably in call center environment
Experience compiling and interpreting data
Proficient in Microsoft Outlook and Excel
Experience working in a Windows-based technical environment
Must be willing to work in different shifts, as needed, to cover hours of normal operation
For new hires, must meet all FedEx Office employment qualifications in force at time of hiring, including successful passing of background check
For current FedEx Office team members, must meet hiring criteria for the position and transfer requirements as outlined in the Team Member Handbook
Ability to travel as required in order to meet with customers, vendors, other team members, and/or other business necessities
Ability, on a consistent basis, to maintain attention and concentration for extended periods of time
Ability, on a consistent basis, to read and interpret documents and instructions from customers, vendors, and other team members
Ability, on a consistent basis, to communicate effectively with customers, vendors, and other team members
Ability, on a consistent basis, to perform work activities requiring cooperation and instruction
Ability, on a consistent basis, to function in a fast-paced environment, under substantial pressure
Ability, on a consistent basis, to work within the appropriate level of independence
Ability, on a consistent basis, to report regularly to work and maintain established business hours in order to support the FedEx Office business; regular attendance and/or reporting could include regular attendance at a physical location and/or maintaining established business hours depending on the scope and nature of the position
Quality Driven Management (QDM)
(Quality Driven Management strives to deliver market-leading customer experience, business excellence, and financial return through a Quality-oriented culture and day-to-day application of Quality science.)
Suggests areas for improvement in internal processes along with possible solutions
Works with management to reduce company costs/wastes, and to optimize profitability in areas of responsibility
Applies Quality concepts presented at training during daily activities
Supports FedEx Office Quality initiatives
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.
All offers of employment made by FedEx Office are contingent upon the successful completion of a background investigation and a pre-employment drug screen (which must be completed within 2 business days of any conditional offer of employment). The existence of a criminal record is not an automatic or absolute bar to employment and a candidate's criminal record will be considered individually based on factors such as the relationship between the job sought and the criminal offense, the timing of the offense, the nature of the offense, and any other relevant information. FedEx Office will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws, including the San Francisco Fair Chance Ordinance and the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance.
America's Military Veterans and individuals with disabilities are strongly encouraged to apply. If you have a disability and you need assistance in order to apply for a position with FedEx Office, please email us at HR.BrassRingHelp@FedEx.com.
Customer Service / Dispatcher
Responsible for creating work orders, to schedule and dispatch technicians for equipment installation, service, or emergency repairs for customers. Receives customer telephone calls to obtain information on specific problem, type of equipment, model, and office hours.
Answers general questions from customers about equipment and service. Reroutes calls as necessary to the correct departments, and tracks calls appropriately. Schedules service calls with technicians, and maintains frequent communication throughout the day to help plan and organize their time.
Reschedules service calls based on newly posted parts receipts, and coordinates installation with equipment coordinators, technicians, and customers. Determines which calls require troubleshooting, based on predetermined call type selection. Maintain communication with all facets of the center including management.
ESSENTIAL RESPONSIBILITIES & ACCOUNTABILITIES:
Responsible for creating work orders, to schedule and dispatch technicians for equipment installation, service, or emergency repairs for customers.
Receives high volume customer telephone calls to obtain information on specific problem, type of equipment, model, and office hours.
Answers general questions from customers about equipment and service. Reroutes calls as necessary to the correct departments, and tracks calls appropriately.
Schedules service calls with technicians, and maintains frequent communication throughout the day to help plan and organize their time.
Reschedules service calls based on newly posted parts receipts, and coordinates installation with equipment coordinators, technicians, and customers.
Determines which calls require troubleshooting, based on predetermined call type selection
Reviews all open work order statuses to ensure the designated technician has received notification of the call.
Notifies Parts Order Reps of parts and equipment ready to be received into the system.
Participates in special projects and performs other duties as required.
Provide accurate information for new account set up and proper follow up.
Provides weekly status report to management via email.
Maintain a manual schedule book daily for back up purposes.
Reviews all open work order statuses to ensure the designated technician has received notification of the call
In addition to the essential duties and responsibilities listed above, all positions are also responsible for:
Meeting company standards pertaining to quantity and quality of work performed on an ongoing basis, performing all work related tasks in a manner that is in compliance with all Company policies and procedures including WorldWide Business Standards.
Adhering to Company policies, procedures, and directives regarding standards of workplace behavior in completing job duties and assignments.
One year experience in Customer Service, or the equivalent required.
Specialized Knowledge and
High School diploma or the equivalent.
Henry Schein, Inc. is an Equal Employment Opportunity Employer and does not discriminate against applicants or employees on the basis of race, color, religion, creed, national origin, ancestry, disability that can be reasonably accommodated without undue hardship, sex, sexual orientation, gender identity, age, citizenship, marital or veteran status, or any other legally protected status.
Dispatcher (IT Service Coordinator) Full Time
See changes in RED
Outsource My IT, is looking for a long-term team member to grow and develop within an administrative capacity. This role will be a direct support position working daily with the CEO of the company. An understanding of business administration and task management is more important than technical skills to be successful in this role.
The Service Desk Dispatcher is responsible for attaining maximum utilization of internal and field technical resources through daily dispatch of service requests. Perform service request intake from clients; assign, schedule and dispatch service engineers for remote or onsite service according to urgency, and contractual service level agreement (SLA). Strong client relations are a must. This role is not a technician role.
- Qualifying Candidates will be offered a one-way video interview opportunity during the early stages of the selection process. We highly recommend you complete this step to help you stand out from the crowd.
- Outsource My IT, LLC uses www.Hires2nc.com for the video interview because they are a neutral third-party facilitator that uses a respectful and supportive hiring process.
- In our 2nd stage of selections, hiring managers will review candidates who have completed the video interview or have communicated their willingness to complete it.
- Act as the single point of contact to the client for all types of service requests
- Coordination of all IT support groups to ensure maximum utilization of billable resources
- Pre-process service requests as they arrive through email, manual entry, or direct client input
- Schedule internal and field technical resources on the ConnectWise dispatch portal
- Monitor resource schedules to ensure prompt time entry on service requests
- Communication with clients as required: keeping them informed of incident progress, notifying them of impending changes or agreed outages
- Improve client service, perception, and satisfaction
- Fast turnaround of client requests
- Ability to work in a team and communicate effectively
- Improve usage and increase the productivity of IT support resources
- Escalate service requests that cannot be scheduled within agreed service levels
- Report the utilization of IT Support resources and successful completion of service requests to the Service Manager
- Understand processes in ConnectWise by completing assigned training materials and blueprints on the ConnectWise University
- Enter all work as service tickets into ConnectWise
- Basic computer and operating system knowledge
- Interpersonal skills: such as telephony skills, communication skills, active listening and client-care
- Ability to multi-task and adapt to changes quickly
- Technical awareness: the ability to match resources to technical issues appropriately
- Service awareness of all organization’s key IT services for which support is being provided
- Understanding of support tools, techniques, and how technology is used to provide IT services
- Typing skills to ensure quick and accurate entry of service request details
- Self-motivated with the ability to work in a fast-moving environment
Pay: Base + Bonuses + 401k
Base 35k to 45k DOE
- Strong positive client feedback
- Strong positive engineer feedback
- High utilization of engineering team’s time
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