Dispatcher Maintenance Service Job Description Sample
Hvac Air Conditioning Commercial Maintenance Dispatcher
Our rapidly growing Commercial HVAC Construction and Service company currently has an opening for a very experienced Customer Service Dispatcher role. Our fast growth is directly related to our positive culture and focus on teamwork. A successful candidate must have excellent interpersonal skills, a positive attitude, have a strong comprehension of the San Diego areas and a desire to learn. We place a significant emphasis on strong work ethics, dedication, integrity, and team unity. Teletrac and/or CRM experience is a plus! Monday thru Friday position with possible exceptions during our busy season.
We are seeking a well-rounded, highly motivated professional with outstanding customer service skills and experience in a fast-paced engaging service environment. The candidate must be able to communicate effectively and be organized and detail-oriented.
We will provide you the opportunity to work with a great team of people who recognize value and personal contribution while focusing on both team and individual growth.
General overview of duties;
· Customer Service
· Managing calendars in Outlook
· Answering incoming phone calls
· Performing general administrative duties
· Dispatching field technicians
· Decision making for proper technicians for the best outcome
· Must have a working knowledge of Microsoft Outlook & Word
· Utilization of GPS/Teletrac system
· Coordinating schedules and updating the service calendar
· High school diploma
· Have a desire to learn technology and support functions
· Minimum of two years' experience working in a dispatch position
· Excellent verbal and written communications skills.
· Working knowledge of Microsoft Office (Word, Excel, Outlook)
· Must be friendly, confident, assertive and highly organized
· Must be detail oriented and able to multitask in a fast-paced environment
· The ability to exercise discretion when handling confidential matters
Previous experience working in the HVAC or Plumbing industry is a plus!
Eligibility for excellent benefits after 3 months' employment.
Please respond with a current copy of your resume, desired pay rate, and why you consider yourself to be the perfect candidate for the role. Requests for interviews will not be considered without these (3) aspects included.
Preventative Maintenance detect early signs of deterioration and potential system failure. Corrective actions can be taken in advance of costly repairs and service interruptions.
Air Filters have a significant effect on a building’s operating energy costs. They prevent contamination and assure the quality of air delivered to the occupants.
GSDAC provides our technician with everything they need to maintain your system such as lubricants, cleaning supplies or anything else they may need to prevent costly interruptions in service.
With a planned HVAC preventative maintenance agreement from GSDAC our customers get the peace of mind that comes from a fixed maintenance budget while we take care of the rest!
Maintenance Dispatcher - Mnaa
MNAA Print Maintenance Dispatcher
MNAA Salary $32,032.00 - $40,040.00 Annually Location Nashville, TN Job Type Full-Time Non Civil Service Department Metropolitan Nashville Airport Authority Job Number NCS02710
Benefits Position Description The Maintenance Dispatch position is a non-Civil Service position located with the Metropolitan Nashville Airport Authority. The Maintenance Dispatcher is responsible for answering calls, creating work orders, and coordinating repairs with maintenance department. Other responsibilities include following up with contractors and staff regarding maintenance, coordinating fire system operations with contractors and maintenance teams when a system is impaired, distributing hot work permits and fire system red tags, and monitoring the lift-net system to identify elevator and escalator failures.. Application Deadline: Accepting applications until filled. Salary Range: $32,032 - $40,040 Work Schedule: Sunday – Thursday, 11 p.m. – 7:30 a.m. ------------------------------ For more information and to apply, visit: http://flynashville.com/careers. A kiosk is available in the MNAA-Human Resources Department located on the fourth floor of the terminal or on baggage claim. The Metropolitan Nashville Airport Authority is an Equal Opportunity Employer and Drug Free Workplace. MNAA Human Resources, One Terminal Drive, Suite 501, Nashville, TN 37214 - (615) 275-1622 Employment with the Metropolitan Nashville Airport Authority is contingent upon the ability to be granted a security badge as mandated by the FAA. Post job offer background checks include an education/experience check, a medical physical exam, a drug screen, a motor vehicle report, a credit report and a fingerprint-based criminal history records check. Typical Duties
Responds to phone calls, records information, and creates work orders requests.
Controls distribution of building keys to contractors and staff, and follows up regarding keys not returned in a timely manner.
Distributes hot work permits and red tag impairments and coordinates fire system operations with contractors and maintenance teams as required.
Answers emergency calls and coordinates repairs when necessary.
Coordinates and controls maintenance functions and service to call-in requests to assure prompt response.
Notifies proper authorities regarding fire system impairments.
Notifies state inspector if injuries occur on an escalator, and coordinates authorization to get the escalator back in service.
Performs inspection of Airport Operations Area (AOA) ramps and checks for debris.
Reminds contractors of safety and security requirements.
Dispatches maintenance personnel during emergencies.
Inspects airport facilities and creates work orders to correct deficiencies. Minimum Qualifications High school diploma or equivalent required. Driver's license, Security Identification Display Area (SIDA) clearance, and secure ramp driving certification required. Postsecondary training in computers, customer service, and/or building operations preferred. One to three years of dispatch, radio communication, customer service or related experience preferred. Candidates with accreditations earned in a foreign institute are encouraged to apply. Metro offers a generous core benefit package to eligible employees who are regularly and consistently working 20 or more hours per week. Insurance and benefit coverage is effective the first of the month after the employee has worked 30 days. Employees can change their benefits within 60 days of an eligible change in status or during Annual Enrollment. Metro also offers optional benefits from which the employee may choose. Family members, including eligible spouses, domestic partners and children, are covered under most of our benefits programs. CORE BENEFITS Medical: Choice of two plans; Metro pays 75% of premium Dental: Choice of two plans; Metro pays for single coverage Basic Life: $50,000 basic term life coverage; Metro pays 100% of premium Pension: Formula-driven pension; 100% Metro funded; 10 year vesting for new employees Paid Family Leave: Runs concurrently with time designated as FMLA leave (up to 30 days) Longevity: Annual bonus beginning after 5 years of service; increases annually up to 20 years Work Life/ Employee Assistance Program: Wide variety of counseling, referral and consultation services provided free Other*: In-line-of-duty injury benefits, AD&D insurance, and Medical Disability eligibility after 10 years with Metro Paid leave: (Full-time employees)
Vacation: 10 vacation days a year; increasing after 5 years of service
Holidays: 11 holidays per year (Courts may be different)
Sick leave: 12 days of sick leave per year
Other leaves: Judicial leave, military leave, bereavement leave
- See the Human Resources webpage for more details and optional benefits at nashville.gov/hr Agency Metropolitan Government of Nashville & Davidson County Address Human Resources Department 404 James Robertson Parkway, Suite 1000 Nashville, Tennessee, 37219. Phone (615) 862-6640 Website http://www.nashville.gov/Human-Resources/Employment-Opportunities.aspx Your browser does not support the IFRAME feature, which is required by this web page.
Service Order Dispatcher
Service Order Dispatcher Email Tweet Location: Lorton, VA Technica LLC is recruiting for a Service Order Dispatcher to provide support on a Government contract with a place of performance in Lorton, VA. Job duties include, but are not limited to:
Receives facilities maintenance work orders via email or telephone.
Inputs work order into database tracking system.
Schedules Technicians based on their availability and area of expertise.
Communicates with requestors, landlords, technicians and management throughout the life of the request, sending updates and completion notifications.
Updates and monitors database to ensure all tasks are completed in a timely manner.
- Provides back up support to the receptionist by answering phones, receiving visitors and accepting deliveries.
Must have a high school diploma or equivalent
Must be able to communicate the English language effectively, both orally and written
Must submit to a pass a DHS Position of Public Trust Background Investigation
Minimum of 1 year customer service experience required
Working knowledge of Microsoft Office products required
Working knowledge of Commercial maintenance and repairs preferred
General proficiency in administrative duties such as typing, filing, and telephone etiquette required. Technica is an Equal Opportunity/Affirmative Action (EO/AA) Employer and does not discriminate on the basis of race, gender, religion, nationality, age, disability, veteran status, gender identity, or sexual orientation. We offer health, dental, vision, short-term, long-term and life insurance benefits as well as 401K options to all full-time personnel. To be considered for employment, complete Technica's online application in full.
Central Service Dispatcher
Join Our Team! Sunbelt Rentals strives to be the customer's first choice in the equipment rental industry. From pumps to scaffolding to general construction tools, we aim to be the only call needed to outfit a job site with the proper equipment. Not only do we offer a vast fleet that ranks among the best in the industry, we pair it all with a friendly and knowledgeable staff. Our employees are our greatest asset, and although we present a comprehensive equipment offering, our expertise and service are what truly distinguish us from the competition. We pride ourselves on investing in our workforce and offer competitive benefits, as well as extensive on-the-job training for all eligible employees. As a highly successful national company, we are constantly looking for talented individuals to support our growth. If you are interested in pursuing a rewarding career, we invite you to review our opportunities! If a current Sunbelt Rentals employee has referred you for an employment opportunity please notify them that you are applying for this position. In order for the employee to get a referral bonus they need to contact their regional recruiter. JOB DESCRIPTION SUMMARY As a Central Service Dispatcher, you will ensure prompt receipt and delivery of equipment from/to customers and other Sunbelt stores in accordance with company and DOT standards. Job Description DUTIES AND RESPONSIBILITIES
Assist Central Service Manager in the following:
Coordinating and ensuring the timely and accurate dispatch of Road Mechanics so they can efficiently service equipment
Creating and monitor road mechanic’s schedules.
Creating and monitor receipt and maintenance schedules for company equipment.
Review daily and weekly driver logs in accordance with company and DOT standards.
Perform daily truck inspections in accordance with company and DOT standards.
Work closely with other store locations in order to assist them in meeting their customer’s equipment needs.
Handle customer complaints in a professional manner in order to resolve the complaint to the satisfaction of the customer and Sunbelt Rentals.
Report problems to supervisor in a timely and accurate manner and follow-up to ensure problem resolution
Provide adequate feedback to the Region or District PC’s regarding the timely delivery and receipt of equipment.
Follow Standard Operating Procedures. QUALIFICATIONS
High School Education
Working knowledge of the DOT Federal Motor Carrier Safety Regulations
Customer Service & Dispatch training a plus
At least two years prior knowledge of the applications of various construction/industrial equipment.
Working knowledge of the delivery area.
Able to effectively communicate.
Lift, bend, stoop, squat, reach, crouch and kneel. Sit or stand for long periods of time This description is not an all- inclusive description of all job duties. Job duties and responsibilities may be assigned which are not mentioned above at any time based upon the demands of the company. Essential functions and overtime eligibility may vary based on the specific task assigned to the position. Gear up for an exciting career! Sunbelt Rentals is one of the largest equipment rental companies in North America. Backed by a national network, Sunbelt successfully services a variety of customers - from those in the commercial, residential, industrial, municipal, and specialized service industries, to weekend do-it-yourselfers. Sunbelt’s extensive fleet exceeds $4.0 billion and includes general construction equipment, industrial tools, pumps and power generation equipment, trench shoring, scaffolding, remediation & restoration equipment, and more. Specialty Divisions and Market Segment Focus: Designed to serve distinct customer segments requiring a high level of technical expertise, Sunbelt Rentals offer a highly diversified product mix, as well as trained experts.
Climate Control Services
Tools & Equipment
Oil & Gas Services
Pile Driving Services
Pump & Power Services
Remediation and Restoration
Facility Maintenance Sunbelt Safety & Training: Central to our company’s policies and practices is our focus on the safety of our customers and employees. We offer comprehensive safety programs dedicated to scaffolding, aerial work platforms and forklifts. In addition, all Sunbelt employees undergo mandatory worker safety programs administered by location managers and those who operate company vehicles complete a safe driving program. Learn More Why Work Here? At Sunbelt Rentals, we place enormous value on the welfare and commitment of our employees as well as the superior level of service they provide for our customers. All our employees benefit from extensive on-the-job training which is amongst the best in the industry. Our advancement opportunities are why many of our staff remain with us throughout their careers. A career with Sunbelt Rentals means diversity, teamwork, recognition for exceptional performance, and room to grow! We are proud to offer the following benefits:
Dental/Vision coverage + 401(k) plan
Paid Holidays and Paid Time Off
And many more Sunbelt Rentals is an Equal Opportunity Employer - Minority/Female/Disabled/Veteran
Assistant Field Service Dispatcher
Document incoming calls and assign (dispatch) jobs to field service technicians for external and internal customers
Serve as back up to dispatch supervisor
Receive and document all field service requests
Open/close work orders
Respond quickly and with urgency to emergency field service issues
Promotes a culture of safety within Ziegler and ensures policies and procedures are followed and understood for work performed on customer work sites
Monitor and organize all work-in-processFollow up with customers on the course of action and status of their repairs
Monitor vehicle maintenance, inspections, and DOT requirements
Provide constant support within the department whenever needed
Keep accurate records of preventative maintenance for rental and customer machines
Provide support for customers through phone calls, emails, or in person
Able to listen to customer needs and help resolve issues; directs customers where to go if needed to escalate beyond field service department
Work in a cooperative manner with team and superiors
High School Diploma or GED required; 2-year technical degree preferred4+ years experience repairing and/or servicing equipment (heavy, ag, mining, etc)2-4 years of lead or dispatch experience
Personal Attributes: Commitment/Dependability, Conflict Management, Customer Focus, Attention to Detail, Efficiency, TeamworkStrong communication and organizational skills
Basic computer skills
Committed to serving our customers and developing a team with similar values
Must demonstrate proven ability to provide outstanding, professional customer service
Travel:Up to 10% travel
Minimum Physical Requirements:
Standing, walking, using hands, talking, hearing
Working Conditions are indoors. Noise level may be moderate at times.This job description is intended to describe the general nature and level of work being performed; it is not intended to be construed as an exhaustive list of all responsibilities, duties and skills required for the position.
Ziegler Inc. will reasonably accommodate the known disabilities of qualified disabled individuals.Ziegler Inc. is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color or creed, religion, ancestry, national origin, sex, sexual orientation, gender identity, pregnancy, affectional preference, disability, age, marital status, familial status, protected veteran status, status with regard to public assistance, membership or activity in a local commission dealing with discrimination, or any other protected class status.For more information about your equal employment opportunity rights and protections, click here and here.For information about your Family and Medical Leave Act rights, click here, and for information about the Employee Polygraph Protection Act, click here.For information about Pay Transparency NondiscriminationZiegler Inc. is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, age, status as a protected veteran, status as a qualified individual with a disability, or any other protected class status.
Dispatcher Customer Service
Dispatcher / Customer Service agent wanted. Working on site at customer location managing and dispatching drivers. Candidate must be able to work in a fast paced environment and be able to problem solve, multi-task and remain highly organized. Dispatch experience preferred, excellent customer service skills and solid computer skills required. High School diploma preferred. Will assist with administrative tasks including driver scheduling, compliance file maintenance and report running. Must pass drug and background test. Subject line MUST include "SFS/Cerritos Dispatcher"
Mtech has been serving the central Texas business community for over 25 years. The company designs, installs and services commercial and industrial facilities. Mtech is part of the Comfort Systems USA family of mechanical contractors. Mtech has a position available for a Service Dispatcher. We are looking for an experienced professional who enjoys working with a team but who also takes pride in being responsible for their own book of business. JOB FUNCTIONS & DUTIES:
Maintain the service technicians daily schedules
Dispatch technicians as service calls are completed
Schedule return trips with customer when parts are in
Maintain the on call schedule for technicians
Maintain customer database with current information
Clear and concise communications with department managers, employees and company customers, including keeping customers appraised as to company schedule and requested lead-times
Provide accounting with maintenance contract billing information
Prepare service invoices and time cards for processing JOB QUALIFICATIONS:
Commercial Service industry experience preferred
At least 2 years experience in dispatching and customers service
Advanced customer service skills
Ability to multi-task BENEFITS:
Elective Health, Dental & Vision Insurance
Short & Long-term disability insurance
Company paid Life and AD&D Insurance + 401k Savings plan: Mtech will match a percentage of income
Paid time off
Field Service Dispatcher
Field Service Dispatcher
This position reports directly to the Operations Manager. The Service Dispatcher leads technicians and ensures, in conjunction with the Customer Service Manager, an efficient customer focused profitable department.
· Manage efficiently daily activities of service technicians
· Dispatch service technicians to service and maintenance calls according to priority/type of work required and location of job site
· Answering customer telephone calls, questions, managing expectations
· Contact clients in order to provide complete information to service technicians
· Constantly communicating with service technicians
· Creating work orders
· Assist technicians when required in locating and ordering parts/equipment
· Maintaining technicians timesheets and forwarding required paperwork
· Constant communication with service department members to ensure complete customer satisfaction
· Help closing work orders (month end)
· All Duties as Assigned.
· 3+ years experience in a similar role is required
· Knowledge of Microsoft Office (Excel) required
· Knowledge of Corrigo software is an asset; or other Field Service software
· Knowledge of QuickBooks Accounting Software is an asset
Abilities and skills
· Strong organizational skills
· Strong priority management skills
· Good communication skills (spoken and written)
We thank all applicants for their interest towards Air Energy Group, LLC. Please be aware that only candidates selected for interviews will be contacted.
In order to satisfy customers, we take care of our employees! We offer interesting career opportunities with very competitive wage and benefits package!
Please visit us at www.airenergy.com
Seeking a dispatcher with two years related experience in dispatching or project management. Ideal candidate will have excellent customer service skills, be able to multitask, be very organized, have the ability to prioritize and think ahead as well as exhibit a strong sense of ownership.
Job duties include but not limited to scheduling and coordinating all demand service calls, dispatching technicians accordingly, locating parts; fast, effective, constant communication with techs in the field; maintenance of the dispatch board and email. This position will also assist in creating proposals for services needed.
Hours are Monday- Friday 7am- 5pm. Rotate on-call afterhours and weekends.
Our company industry is refrigeration, commercial HVAC, restaurant cooking equipment, plumbing, electrical and construction and has been in business for 22+ years. We offer top pay, paid vacations and health insurance. Please E-mail resume or call us direct at (615) 822-2257, option 0, ask for Andy.
Dispatcher - Service Department - Service Truck Fleet
Growing company is seeking to fill a position for Dispatcher. The Dispatcher is responsible to:
- Assit in taking all incoming client calls if necessary, recognizing that this is where the client will form their first impression of the company. Good communication with the client is essential! Make sure that taking care of the client takes higher priority than any other task, and that the clients are enthused about how they are treated! Have a courteous and pleasant demeanor whether on a phone call or not. Know that courteousness affects other team members' spirits.
- Orchestrate the dispatching of all service calls to ensure maximum efficiency of scheduling, without compromising client satisfaction. Work closely with the Inventory Manager for the most efficient delivery of parts to the technicians. Note: every effort should be made to keep the tech on the job.
- Make absolutely sure that a client is notified ahead of time if the technician is not going to arrive at their home in the scheduled time window, and re-schedule the time to the client's satisfaction.
- Make sure each technician is achieving the recommended number of service calls per day. Notify the Service Manager immediately if we don't have the number of service calls required to keep all technicians busy.
- Make sure that Club Membership clients are continually called. Extra scheduled service calls should be run to make up for any shortfall of repair calls. Performing the budgeted number of service and repair calls each day is critical to achieve the budgeted goal.
- Obey all
Commision: Various spiffs when consistently accomplishing goals offered
Part of shared bonus pool
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