Dispatcher Service Job Description Sample
Customer Service Dispatcher
Our warehouse design and improvement consultants can comprehensively review and develop modern warehouses and distribution center facilities and the associated business processes to provide maximum service to customers at the lowest cost. Whether Establish is improving an existing facility or designing a new facility, we apply our considerable design experience and proven ?best-practices? of warehouse operations to develop the optimal layout and flow within a short period of time.
Must be able to read maps, answer multi-line phones, take orders, enter data. Good customer service & computer skills. Full time, M/F with benefits.
Management of the warehouse environment is a crucial part of most companies? survival, recovery and growth. The modern warehouse/distribution center is the central operation in most logistics networks. Whether connected to a plant or as a stand-alone facility, cross-dock operation or single-line or multiple-line mixing facility, the warehouse must not only efficiently perform the classic storage and shipping functions, but often also handle final assembly, kitting, samples, returns, pricing and other special value-added services.
Dispatcher – Operations/Shipping Customer Service Representative
Service Center Dispatcher
Our Business Analytics consulting services is uses a suite of proprietary Analytics tools that are precise and detailed. The tools can be used as a stand alone solution or connected to ERP systems. The approach is to use our operational experience, gained from our supply chain management consulting, to create the right questions and structure while transactional data mixed with supplementary information and mathematical algorithms provides the input to user-friendly dashboards of your business performance.
DUTIES AND RESPONSIBILITIES:
? Plan and direct pickup and delivery of freight in line with our intent of always servicing the customer first.? Use the WEIMS Inbound Planning System in harmony with Computerized Dispatch System to prepare routes and dispatch local P & D drivers.?
? Ensure all freight is out for delivery according to service standards and customer requirements.?
? Effectively manage P & D drivers and communicate with them about pickup and delivery status of freight, existing capacity on their trailer, delivery problems/?concerns, etc.? using appropriate communication devices as provided by the company.?
? Coordinate amount of manpower hours and staffing required to run an efficient P & D operation in order to meet service center goals in the areas of MPI Performance, missed pickups and on-time service.?
? Oversee the proper completion of driver delivery manifest, shipper bill of lading and Ward delivery receipt paperwork.?
? Responsible for claim free handling of freight and training P & D drivers on the same.? This includes training on how to load/?unload trailers ensuring freight is properly positioned and balanced to achieve PCIR goals.?
? Handle phone calls from customers in accordance with Ward?s telephone etiquette and customer service standards.? Assist service center office staff with customer service phone calls regarding scheduling appointment freight, tracing, customer problem resolution, etc.?
? Support both Operations and Sales efforts within the service center as well as across service center lines.?
? Responsible for holding effective weekly driver meetings.?
? Responsible for training, coaching, motivating and monitoring P & D drivers.? This includes the selection process for new hires, administering discipline and determination in terminating employees.? Works closely with Service Center Manager or Operation Manager and Human Resources to ensure compliance with company policy and external regulations.?
? Responsible for driver safety and ensuring training is provided to drivers on safety standards and compliance to federal HAZMAT regulations as well as DER, EPA and OSHA compliance.? Work closely with Safety Department maintaining adequate scores on Safety audit.?
? Responsible for ensuring training is provided for new drivers in a timely manner.?
? Prepare for and adhere to the dispatch section of the Operations audit.?
? Perform an equipment check daily.?
? Communicate with Sales team members providing them with important customer information.? Use Problem Log and CPIS to better service customers.?
? Work closely with Safety Department and Human Resources Department to ensure compliance with company policy and external regulations.?
? Ensure the work environment within the service center is customer focused, positive and based on trust and respect thus ensuring we maintain at a non-union status at the service center.?
? One to five years working experience in the motor carrier industry preferred, including knowledge of operations, clerical procedures, and DOT and HAZMAT regulations.?
? Must have basic understanding of customer service and desire to support Ward?s quest to always service the customer first.?
? Must be physically able to walk the dock and in trailers on surfaces that may be slippery and wet at times, be able to move freight with or without aid of freight handling equipment, be able to bend, twist, climb and move about in small spaces, and able to lift and reach objects.?
? Must have previous management experience and ability to work well with and direct others.?
? Must possess strong communication and leadership skills with the ability to foster open, honest two-way communication both internally and externally.? Must be organized and able to work with PC.?
? Must be able to work hours as required and travel if necessary.?
The databases and the tools are designed for handling of Big Data, which enables analysis on a detailed level. The user friendliness is essential and the most challenging issue is the data fed into the analytical models. This is why the models are designed to use data that already exists in most companies and why the data input is made easy and intuitive.
Customer Service Dispatcher
Our Company Group is an advisor to business leaders on the next generation of global services with a worldwide reputation for helping Global 1000 firms dramatically improve their performance by optimizing their front-, mid-, and back-office business services. With a fact-based approach driving outcomes, we counsel organizations with complex challenges related to the use and delivery of the next generation of global services in their pursuits to balance short-term needs with long-term goals. Established in 1991, we serve enterprises, providers of business services, country organizations and private equity firms in six continents across all industry categories.
Must be able to read maps, answer multi-line phones, take orders, enter data. Good customer service & computer skills. Full time, M/F with benefits.
How do we deliver on our promise of leading clients from insight to action?
An unwavering focus on five key principles:
A focus on shareholder return. This is our ?true north.? Our solutions are designed to balance efficiency with effectiveness, to maximize savings and mitigate risk.
A truly open mind. If all you have is a hammer, everything looks like a nail. Our portfolio is broad enough to approach every project without presumptions, preconceptions or predetermined agendas.
An arsenal of original research. We generate original research based on real data and fresh insights that leads to better answers. It?s so good, the industry relies on it.
A ten-year view. For our clients. For our industry. Yes, short-term success is important, but identifying, understanding and preparing for future opportunities is the path to long-term growth.
The right first step. No matter where you are in the process, a sound strategic approach is necessary for success. Because the first step always determines your destination.
Service Dispatcher - Quirk Chevy MA
Quirk Chevrolet, Braintree, MA 02184
The Service Dispatcher has the ever important task of assisting in a smooth operation in the Service Department. Quirk Chevrolet is searching for inspired, positive, motivated individuals who have the desire and passion to succeed. This is an exciting opportunity to begin a career at the best dealership group in New England!
Management of shop workload by dispatching work to qualified technicians.
Maintaining customer satisfaction by creating quick shop turnover
Administering weekly shop meetings to achieve the highest level of shop efficiency
Excellent communication skills
Mechanical knowledge/work experience and service department experience recommended
Ability to multitask
Medical and Dental/Vision insurance
Paid vacation & Sick time
Company Paid Life and LTD Insurance
Voluntary Employee, Spousal & Child Life Insurance
Short Term Disability
Critical Illness Insurance
Flexible Spending Accounts
Employee Assistance Program
Opportunities to advance within the organization
All employees must pass Quirk's pre-employment background check, drug test, physical and motor vehicle record check (when applicable to position)
Room Service Dispatcher
La Mansion del Rio
The Omni La Mansion del Rio is ideally nestled along the historic Riverwalk among the banks of the Paseo del Rio in downtown San Antonio. It is within easy walking distance of the famous Alamo, El Mercado, La Villita District, Spanish governor's Palace, San Antonio Convention Center and other well-known landmarks.
Omni La Mansion del Rio's associates enjoy a dynamic and exciting work environment, comprehensive training and mentoring, along with the pride that comes from working for a company with a reputation for exceptional service. We embody a culture of respect, gratitude and empowerment day in and day out. If you are a friendly, motivated person, with a passion to serve others, the Omni La Mansion del Rio may be your perfect match.
To properly take all guests' R/S orders, communicate them to other servers and work to expedite their service. To properly perform all control and revenue related paperwork.
Must follow all MOS or Forbes standards
Responsible for answering the phone within three rings
Take orders for guests and using last names at least three times during interaction
Knowledge on ways to upsell/suggestive sell
Inform the guest about specials in restaurant
Give the approximate time of delivery for the order
Prepare payment of checks
Knowledge of food menu and wine list and daily specials
Know and adhere to al liability laws
Print and distribute hotel reports
Charge all amenities and coffee orders according to SOP
Complete other duties assigned
Attend all designated staff meetings and training sessions
Assist server with set up and breakdown of trays when available
Communicate amenity issues to manager/concierge when necessary
Must have previous food and beverage experience in fine dining or hotel
Room Service experience is preferred
Must be able to work a flexible schedule including weekends and holidays
TABC and Food Handler certifications are required
Cash handling experience preferred
Field Service Dispatcher
Schneider Electric™creates connected technologies that reshape industries, transform cities and enrich lives. Our 144,000 employees thrive in more than 100 countries. From the simplest of switches to complex operational systems, our technology, software and services improve the way our customers manage and automate their operations.Help us deliver solutions that ensure Life Is On everywhere, for everyone and at every moment:https://youtu.be/NlLJMv1Y7Hk.
Great people make Schneider Electric a great company.
Discover the opportunity to join an international, dynamic, and responsible company that fosters the development of all its people around the world. Every day, we empower employees to achieve more and experience exciting careers. Find out how our values and unique position make Schneider Electric the employer of choice.
Schneider Electric has an outstanding opportunity for a passionate, motivated individual to assume the role of Service Coordinator in our West Kingston RI.
Proactively supporting the working relationships with direct APC relational accounts, i.e., Sales– Inside and Outside Personnel, Project Coordination, Order Fulfillment, Technical Support – both single and three phase product lines, and USC Parts Department, Manufacturers Representatives.
Proactively and Reactively Scheduling Field Service Engineers in North America.
Proactively managing open orders for APC accounts
Field incoming inquiries from direct accounts regarding logistics
Work with other departments within APC to facilitate on-time delivery and customer satisfaction
Proactively developing and maintaining a professional working relationship with Service Providers (SP's), Sales Personnel and Manufacturer Representatives, to ensure proper implementation of agreed upon contractual obligations
This job might be for you if:
Strong communication skills
Customer service experience a plus
We seek out and reward people for being straightforward, open, passionate, effective and challenging the status quo. We want our employees to reflect the diversity of the communities in which we operate. We welcome people as they are, creating an inclusive culture where all forms of diversity are seen as a real value for the company. We're looking for people with a passion for success — on the job and beyond. See what our people have to say about working for Schneider Electric: https://youtu.be/6D2Av1uUrzY.
Let us learn about you! Apply today.
You must submit an online application to be considered for any position with us. This position will be posted until filled.
It is the policy of Schneider Electric to provide equal employment and advancement opportunities in the areas of recruiting, hiring, training, transferring, and promoting all qualified individuals regardless of race, religion, color, gender, disability, national origin, ancestry, age, military status, sexual orientation, marital status, or any other legally protected characteristic or conduct.
Concerning agencies: Schneider Electric does not accept unsolicited resumes and will not be responsible for fees related to such.
Schneider Electric is an Equal Opportunity Employer Minorities/Women/Veterans/Disabled.
Crown Roofing, one of the largest roofing contractors in Florida, with 400+ employees and 5 offices across the state, is seeking a qualified Service Dispatcher in their Fort Myers Location. We strive on the ability to provide a better quality roofing service in a timely, professional and cost-effective approach.
- PM Dispatcher Crew Service Dispatcher 9am - 6pm (or as needed)
- 100% billings daily from previous day’s work
- Email out invoices
- Process CC payment and checks
- Review new dispatches; order materials and schedule techs
- Handle all calls from crews for paperwork/collecting payment/customer ?’s
- Review HD/Vendor Po’s and update.
- Review emails and respond accordingly.
- Schedule new work tickets
- Call next day clients – courtesy call for repairs.
- Collect payment for CC prior to job start.
- Have next day paperwork ready for crews.
Candidate should possess extremely good computer skills. Experience in construction field or materials or inventory management a plus. Bi-lingual SPANISH and ENGLISH a very strong asset. Must be extremely organized and have a good attitude and work ethic.
We will train the right candidate who is proficient in computers, math, accounting, or data input and is willing to build a long term career.
Our Service Dispatchers are offered a competitive compensation package and are paid a base salary plus commissions. Benefits include:
- Health/Dental/Vision Insurance
- Paid holidays
- Paid Time Off (PTO) days
If your experience meets the requirements, and you would like to be considered for this position, please submit your resume and contact information.
Equal Opportunity/ Affirmative Action Employer/ Drug-Free Workplace
Service Order Dispatcher – Pensacola (2846)
IAP – Ingenuity and Purpose
As a leading international services company for more than 65 years, IAP provides a broad spectrum of services and solutions to U.S. and international government agencies, and organizations. A world-class leader in providing seasoned program management, IAP leverages and integrates its capabilities – IT & Communications, Aviation & Engineering Solutions, Power Solutions, Infrastructure & Logistics - to provide safe, innovative, and reliable solutions to meet customers' diverse and complex challenges. With 2,500 team members, IAP operates in more than 110 locations in 27 countries worldwide and maintains offices in the Washington D.C. area, Florida, Maryland, Oklahoma, the United Kingdom, and the Middle East.
Pensacola Bay Support Services, a Joint Venture of IAP Worldwide Services and EMCOR Government Services, has been awarded the Pensacola Base Operations Support Contract.
The Service Order Dispatcher prepares, transcribes, transfers, systematizes, and preserves both written and computerized communications and records; gathers and distributes information.
Essential Job Functions:
Receives, records, and distributes work orders to service crews, upon customers' requests for service on articles or utilities purchased from wholesale or retail establishment or utility company.
Records information, such as name, address, article to be repaired, or service to be rendered.
Prepares work order and distributes to service crew, schedules service calls, and dispatches service crew.
Calls or writes the customer to ensure satisfactory performance of service. Keeps record of service calls and work orders.
Dispatches orders and relays messages and special instructions to mobile crews and other departments, using radio or cellular telephone equipment.
Operates office machines.
Distributes mail and delivers messages.
Performs other administrative support and clerical duties as assigned.
Education & Experience:
- Must have a High School Diploma or equivalent with three (3) years' experience as a Service Order Dispatcher.
Central Service Dispatcher
Join Our Team!
Sunbelt Rentals strives to be the customer's first choice in the equipment rental industry. From pumps to scaffolding to general construction tools, we aim to be the only call needed to outfit a job site with the proper equipment. Not only do we offer a vast fleet that ranks among the best in the industry, we pair it all with a friendly and knowledgeable staff. Our employees are our greatest asset, and although we present a comprehensive equipment offering, our expertise and service are what truly distinguish us from the competition.
We pride ourselves on investing in our workforce and offer competitive benefits, as well as extensive on-the-job training for all eligible employees.
As a highly successful national company, we are constantly looking for talented individuals to support our growth. If you are interested in pursuing a rewarding career, we invite you to review our opportunities!
If a current Sunbelt Rentals employee has referred you for an employment opportunity please notify them that you are applying for this position. In order for the employee to get a referral bonus they need to contact their regional recruiter.
JOB DESCRIPTION SUMMARY
As a Central Service Dispatcher, you will ensure prompt receipt and delivery of equipment from/to customers and other Sunbelt stores in accordance with company and DOT standards.
DUTIES AND RESPONSIBILITIES
Assist Central Service Manager in the following:
Coordinating and ensuring the timely and accurate dispatch of Road Mechanics so they can efficiently service equipment
Creating and monitor road mechanic's schedules.
Creating and monitor receipt and maintenance schedules for company equipment.
Review daily and weekly driver logs in accordance with company and DOT standards.
Perform daily truck inspections in accordance with company and DOT standards.
Work closely with other store locations in order to assist them in meeting their customer's equipment needs.
Handle customer complaints in a professional manner in order to resolve the complaint to the satisfaction of the customer and Sunbelt Rentals.
Report problems to supervisor in a timely and accurate manner and follow-up to ensure problem resolution
Provide adequate feedback to the Region or District PC's regarding the timely delivery and receipt of equipment.
Follow Standard Operating Procedures.
High School Education
Working knowledge of the DOT Federal Motor Carrier Safety Regulations
Customer Service & Dispatch training a plus
At least two years prior knowledge of the applications of various construction/industrial equipment.
Working knowledge of the delivery area.
Able to effectively communicate.
Lift, bend, stoop, squat, reach, crouch and kneel. Sit or stand for long periods of time
This description is not an all- inclusive description of all job duties. Job duties and responsibilities may be assigned which are not mentioned above at any time based upon the demands of the company. Essential functions and overtime eligibility may vary based on the specific task assigned to the position.
Gear up for an exciting career!
Making better hires starts with building better job descriptions
- Browse 100s of templates across 40+ industries
- Customize your template with your company info & job requirements
- Post it to 20+ job boards in seconds – for FREE!