Dispatcher Service Chief Job Description Sample
Technician Scheduling Coordinator / Hvac Service Dispatcher
Hammond Services in Griffin GA has an immediate opening for a technician dispatcher. This position requires someone who can self-manage, spot problems and find solutions, and hold themselves accountable for a high quality work product. Good time management, strong communication skills, and process management skills are essential for success in this position.
The position: As the single point of contact you will perform a variety of duties such as scheduling and coordinating service calls, ensuring technicians have the appropriate tools, parts, and equipment to complete the job in a timely manner, maintain accurate records, and provide updates as needed and ensure all parties are kept up to date on any changes.
Must pass drug and background screens
2 years administrative, process or project management experience, preferably in the HVAC or similar trade industry
Able to communicate clearly in English both verbally and in writing
Proficient in Word, Excel, and Outlook
Prior dispatching experience in HVAC, plumbing, electrical, or pool trades
Experience using a dispatching software such as ESC, Desco, or Service Titan
Project or process management experience
Work Hours: Mon - Fri, 7:00a to 4:00p with some overtime during peak seasons.
Compensation: Hourly pay starting at $13 p/hr. Pay will increase with skills and professional development
Benefits: Medical, dental, vision, paid vacation, paid holidays, 401K with a company match
NO PHONE CALLS OR IN OFFICE INQUIRIES ABOUT THIS POSITION. ALL CANDIDATES MUST APPLY ON LINE.*
Blaine - Customer Service Representative/ Dispatcher
Have you considered being a Professional Customer Service Representative/ Dispatcher? Now is your chance!
We need full-time Customer Service Representatives/ Dispatchers in Blaine, MN to act as a liaison for our internal/ external customers, providers, and client. We are seeking compassionate, driven, team-oriented people to serve our elderly and disabled customers by supporting them with transportation solutions. If you are ambitious, good with people, and enjoy a diverse community, then you will enjoy this role working with our friendly cross-functional team.
Our Customer Service Representatives enjoy:
Paid Training Provided!
Friendly Office Environment
Vast Opportunities for Advancement
No Working Nights
Our Customer Service Representatives are responsible for:
Effectively communicate with internal/external customers, providers, and client as needed in order to provide exceptional client service
Use programs to research and analyze complaints, incidents, and concerns
Trapeze bookings for inbound reservation calls
Dispatch inquiry support
Supporting operators by carrying out dispatcher duties
To qualify as a Customer Service Representative, you'll need:
A minimum of a High School diploma or GED
Exceptional customer service skills with professional, customer-focused telephone etiquette
Excellent communication and negotiation skills, with the ability to promote teamwork and cooperation
Proficient in time management and multi-tasking
Must be able to work flexible hours
To excel at client service
Proficient in Microsoft Word, Excel and Outlook.
Ability to learn dispatch and scheduling applications
Ability to sit for extended hours in an office environment
First Transit carries approximately 350 million passengers a year. As a call center representative, you will play an integral role in our mission to provide solutions for an increasingly congested world by keeping people moving and communities prospering. APPLY TODAY!
First Transit is an Equal Employment Opportunity (EEO) employer and welcomes all qualified applicants. Applicants will receive fair and impartial consideration without regard to race, sex, color, religion, national origin, age, disability, veteran status, genetic data, gender identity, sexual orientation, religion or other legally protected status.
Dispatcher - Hvac Service Dispatcher
HVAC Service Dispatcher
Signature Heating & Air Conditioning - West Chester PA 19382
$18 Per Hour + Performance Bonus
Signature is a growing residential heating and air conditioning company looking for a service dispatcher with a positive attitude and great people skills. As the dispatcher you will be responsible for working with our CSR's to coordinate the schedules for all field service technicians in a high paced environment as the technicians perform tune-ups, service repairs and demand service calls on a daily basis. You will be in constant contact with our customers throughout the day with the progress of the service technicians schedule. The position acts as a liaison between the office and all field service technicians.
Creativity & Problem Solving Skills Strong Phone Skills
Proficient Technology Skills Team Oriented But Can Work Independently If Required
Valid Driver's License w/ A Clean Driving Record
Clean Background & Drug Test
Weekly Pay (Including Commissions w/ Detailed Report)
Monthly Performance Bonus Plan
Medical, Dental & Vision Insurance
Paid Vacation & Holidays
401K w/ Employer Match
Continuing Education & Professional Development Opportunities
Job Type: Full Time
Salary: $18.00 Per Hour + Commission
General Service Dispatcher
The dispatcher is responsible for the timely processing of all incoming requests to the Dispatch centers. Dispatchers monitor and direct all requests involving the transport/transfer of patients, specimens, and intra-clinic mail items; and acts as a resource for Transporters, Escorts, Door Attendants, Information Desk Attendants, Airport Attendants, and Couriers.
Also responsible to maintain and update automated work-log databases. Responsibilities and tasks can be repetitive and persistent; but must be supportive in a courteous manner throughout duration of full shift. Assist in the orientation and training of new employees. Work varied hours, which may include days, evenings, holidays, and weekends; with rotating days off.
High school education or equivalent is required.
Prior General Service experience is preferred. Some heavy lifting required (up to 50 pounds). Must be able to work independently; display exceptional initiative; and demonstrate effective problem-solving skills.
Must have good knowledge of computers - able to utilize word processing, spreadsheet, and database management programs. Must be able to demonstrate a proven ability to quickly and accurately process and route incoming transport requests. Must have excellent command of English language; and an exceptional ability to communicate quickly and effectively with others.
Requires previous customer service experience, and must have outstanding telephone and human relations skills.
Must be able to adapt to unpredictable and stressful situations, while maintaining a calm and pleasant manner. Must also be able to demonstrate an ability to quickly develop plans to accomplish unexpected and time sensitive requirements; and must display sound judgment when given conflicting information.
Education, experience and tenure may be considered along with internal equity when job offers are extended. The minimum pay rate is $16.26 per hour.
Hours / Pay period
The current schedule is a 2:00pm to 6:00pm shift and a 3:00pm-9:00pm shift Monday- Friday. Occasional shifts could vary between 6:00am to 4:30pm depending on the business need. This position would work two rotating holidays a year, with rotating hours of either 7:00am-3:00pm or 1:00pm-9:00pm.
Weekend schedule is 3:00pm-9:00pm every other weekend.
Mayo Clinic is located in the heart of downtown Rochester, Minnesota, a vibrant, friendly city that provides a highly livable environment for more than 34,000 Mayo staff and students. The city is consistently ranked among the best places to live in the United States because of its affordable cost of living, healthy lifestyle, excellent school systems and exceptionally high quality of life.
Job posting number
Equal opportunity employer
Mayo Clinic is an equal opportunity educator and employer (including veterans and persons with disabilities).
Office Assistant / Service Dispatcher
Mountain Sheet Metal located in Bozeman, MT, formally known as Mountain Sheet Metal has been in the air condition and heating installation / repair business for more than 40 years. We pride ourselves on providing high quality heating and cooling services to each customer we work with; customer service and high-quality work are our priorities! We are currently in need of an Office Assistant / Service Dispatcher. This candidate should have high energy be a multi-tasker with great customer skills, high attention to detail to assist the office manager and schedule our team of technicians, installers and sales appointments. This position requires a motivated person that is detail oriented and can work as a team member to ensure superior service to all our customers. This position will start out as part time and will lead into full time after 2 - 3 months.
Pay Scale: $14.00 - $19.00 per/Hr. DOE
Benefits: 100% paid Medical for employee, Paid Holidays, Paid Vacation, IRA w/company match - for full time employees.
Work Hours: 8:00am to 5:00pm, Monday through Friday
Primary Job Function: Maintain customer database with current information. Assist Sales with appointments and the maintenance plans, permitting, and project paperwork. Clear and concise communications with employees and company customers, including keeping customers appraised as to company schedule and requested lead-times. Assist with office function and other responsibilities assigned as needed. Assist to Maintain the Service Technicians, Installers and Sales person's daily schedules and dispatch the technicians as service calls are completed. Schedule return trips with customers when parts are in. Maintain the on call schedule for service technicians.
High school diploma or equivalent
Pass background and drug screen
Advanced customer service skills.
Ability to multi-task
Geographical knowledge of service area or map reading skills
Knowledge of industry is recommended but not required
Two years related experience and/or training in customer service, dispatching or project management or equivalent combination of education and experience
Excellent verbal skills
Professional phone skills
Strong interpersonal skills
Well organized and able to work independently
With an 85% internal promotion rate and rapidcompany growth, build your next career with the world's largest pool supplyretailer!
TheLeslie's Customer Support Center (Corporate Office) is located in Phoenix,Arizona. The Customer Support Center assists all of Leslie's internal andexternal customers around the nation. The once warehouse, now office, includesan on-site gym and wellness center, along with covered parking. As the leadingpool supply retailer in the nation, we work hard to maintain a supportive andfriendly atmosphere that results in innovation and quality service.
Coordinate pool equipment service requests through the use ofscheduling software
Responsible for maintaining superior customer service levels inassigned districts
Interact with Service Managers, Service Technicians, and stores toresolve scheduling and customer issues
Interface with customers and Service Technicians to analyzeproblem types and schedule to maximize efficiency and minimize cost
Ability to advise necessary personnel of scheduled service thatrequires rescheduling or when committed schedule is running past committed timegiven to the customer
2 years of retail or call center customer service experience
Must have excellent verbal and written communication skills andexceptional phone etiquette
Microsoft Word, Excel, and Internet Explorer proficiency withabove average keyboarding skills
Consistently positive and professional attitudein interaction with contacts at all levels
History of good attendance and work habits
Ability to learn the "technical" aspect of the swimmingpool industry
Ability to work flexible work schedule and weekends
Stop treading water; your careeris here!
Pyramid Heating & Cooling is looking for a high energy, charismatic Dispatcher to join our company in the Portland area! Qualified candidates will have superior customer service skills and thrive in a fast paced work environment.
Primary Job Function: Answer a multi line telephone system and provide excellent customer service. Maintain the Service Technicians daily schedules and dispatch the technicians as service calls are completed. Schedule return trips with customers when parts are in. Maintain the on call schedule for service technicians. Maintain customer database with current information. Clear and concise communications with department managers, employees and company customers, including keeping customers appraised as to company schedule and requested lead-times. Provide accounting with maintenance contract billing information. Prepare service invoices and timecards for processing.
Pay: $17-21/hr DOE
Benefits: Medical, Dental, Vision, Life Insurance, 401K Company Match, Profit Sharing, Paid Holidays, Paid Vacation
Work Hours: Monday - Friday; 8:00am 5:00pm
High School diploma or equivalent
2+ years relevant work experience
Ability to pass a pre-employment drug and background check
Prior dispatch experience required
Experience using ESC/dESCO is a plus
Advanced customer service skills
Highly proficient computer skills
Works successfully in a fast paced environment
Prioritization and organizational skills
Ability to multi-task
Experience answering a multi-line telephone system
Geographical knowledge of service area and map reading skills
Room Service Dispatcher (Luxor)
Las Vegas, Nevada
Become one of the stars behind the show and become part of the world's most powerful entertainment brands. Our Company has one exciting mission: To entertain the human race.
Take guests' food and beverage orders, utilizing suggestive selling techniques and following all departmental standards. Consistently follow sequence of service utilizing all proper procedures standardized by the room management.
Answer Room Service phone within two rings, using correct salutations and telephone etiquette.
Take guests' food and beverage orders, utilizing suggestive selling techniques and following all departmental standards.
Anticipate the guests' needs and respond appropriately with a sense of urgency. Input orders into system and distribute to Servers; ensure authorization for room charges.
Authorize all payment methods in accordance with Accounting procedures and policies for amenities and hospitality functions.
Greet guests in a positive, friendly manner and make them feel welcome. Consistently follow sequence of service utilizing all proper procedures standardized by the room management.
Work as a team, assist all guests' and employees' needs and inquiries.
Effectively communicate with management, chefs and culinary staff in order to fulfill and address any issues or needs requested by guests and or other employees.
Maintain complete knowledge of and comply with all departmental policies, procedures, and standards.
Maintain positive guest relations at all times.
Be familiar with all Hotel services, features and local attractions and activities to respond to guest inquiries accurately.
Resolve guest complaints, ensuring guest satisfaction.
Monitor and maintain cleanliness, sanitation and organization of assigned work areas.
Ensure accuracy of guest name and room number of each order for delivery. Access all functions of the POS system in accordance to specifications.
Ensure timely set up and delivery of orders.
Accommodate guest requests for change courteously.
Input charges for amenity orders and coordinate delivery of such with Servers; following departmental procedures.
Perform all other job related duties as requested.
At least 3 years of guest service experience.
At least 2 years of experience in similar position.
Ability to follow directions well makes quick decisions, and keep organized while under pressure.
Ability to speak other languages.
Working knowledge of different types of tendering guest checks.
Working knowledge about food and wine and ability to confidently speak on and properly sell such items.
Working knowledge about health and safety regulations.
Basic math skills and the ability to use a calculator.
Excellent customer service skills.
Professional appearance & demeanor.
High school diploma or equivalent.
Basic computer skills and experience with POS systems.
Able to effectively communicate in English, in both written and oral forms.
Previous experience working in a similar resort setting.
This is not an official job description for this position and is not intended to include every duty or responsibility of the job nor is it intended to be an all-inclusive list of the skills and abilities required to do this job.
Vogel Heating and Cooling has an opening for a dispatcher with strong customer care skills. Prior dispatching experience in a service related industry is highly preferred. Confidence, a clear phone voice, and problem solving abilities are key to being successful in this position.
Primary Job Function: Receive inbound calls and create service tickets. Maintain the Service Technicians daily schedules and dispatch the technicians as service calls are completed. Schedule return trips with customers when parts are in. Maintain customer database with current information. Clear and concise communications with department managers, employees and company customers, including keeping customers appraised as to company schedule and requested lead-times. Provide accounting with maintenance contract billing information. Prepare service invoices for processing.
Pay Scale: $16 - $21 p/hr DOE
Benefits: Medical, Dental, Paid Vacation, Paid Holidays, 401K
Work Hours: 7:30am to 4:30pm, Monday through Friday, some overtime
Prior dispatching experience required, preferably in the HVAC industry
Proficient in Word, Outlook, and Excel - must be able to create simple formulas
Experienced in answering multiple line phone system
A pleasant phone demeanor
Comfortable with making outbound calls
Geographical knowledge of service area or map reading skills
Knowledge of industry is recommended but not required
IT Service Desk Coordinator/Imac Dispatcher
For nearly three decades, many of the world's leading firms have relied on Align as a trusted IT solution provider and center of excellence in IT advisory, infrastructure design, build, delivery and managed services. We are actively seeking innovative minds to establish and strengthen our team to deliver high-quality state-of-the-art technology solutions for our enterprise and boutique clients.
If you are seeking to own challenging projects under tight schedules for some of today's most fascinating companies while leveraging an exceptional team and long track record of success, then we want to hear from you today.
Align Managed Services offers comprehensive outsourced IT management to organizations in many different industries and business sectors around the world. Our managed services are built around a structured ITSM solution including ITIL-based network infrastructure operations, collocation and private cloud services, end-user technology support, and IT staff augmentation.
Align seeks an IT Service Coordinator to work within Managed Services. Candidates should have strong organization, scheduling, communication, and customer service skills. This is an entry level role, but is a great opportunity for an administrative assistant or customer service professional that has interest in an IT helpdesk career or IT project management, as we are willing to train the right candidate on IT Operations. This could also be a great fit for an IT Install, Move, Add and Change (IMAC) Coordinator, or IT Service Desk Coordinator. This role will assist with scheduling support work for clients, dispatching desktop support engineers to client sites for field support issues, working with clients, supporting customer services initiatives, and helping to maintain effective relationships with our clients.
The IT Service Desk Coordinator will be based out of our New York City office
This is a full-time position offering full benefits, a competitive salary, paid training and overtime pay
Manage ticket flow in our IT Service Management Platform (ConnectWise & ServiceNow)
Act as the primary point of contact for customer service and issue resolution to assign tasks and tickets to IT Service Desk / Helpdesk (ITSD), NOC and IT Systems Administrators
Dispatch IT support engineers to client sites as needed
Schedule support coverage for shifts within our NOC and ITSD, work to be performed at client sites, white glove / VIP support, and project work
Work with clients and internal Align Managed Services staff to escalate technical issues appropriately and in a timely manner
Own tickets to ensure processes are followed, communication is though, documentation is accurate, and tickets are closed out
Assist with generating reports related to client SLAs and assist with quarterly client Account Business Reviews (ABR)
Maintain excellent rapport as well as client relationships
Drive customer service and client relationship initiatives
Any additional or alternative duties that are reasonably consistent with position as required
Bachelor's degree or equivalent knowledge
1 to 2 years of experience within an Administrative Assistant, Customer Service, IT Support, or IT Project Coordinator role
A client focused mindset with strong customer skills
Strong scheduling, coordination, and follow up skills
Outgoing personality with excellent interpersonal skills and the ability to build rapport with clients
Must have excellent verbal communication and documentation skills
Proficient in Microsoft Visio, Excel, Project and Outlook
Any proficiency using ConnectWise, ServiceNow or similar ITSM-oriented ticketing systems would be a plus
Some basic technical or operations knowledge (help desk, desktop support, server support, NOC, data center operations) would be a plus, but is not required
Strong individual time-management and multitasking skills
Self-starter who takes ownership of all tasks to successful completion
Detail-oriented, ensuring accurate tracking of deliverables
Align is a dynamic and flexible place to work, offering professionals unparalleled opportunities to train in the leading technologies, make an impact within the industry and control their own destinies. We have a flawless track record of delivering technical solutions and have established long-standing relationships with an impressive client list of both Global 1000 and SMB clients.
We work across a diverse list of industries including financial services, life sciences (pharmaceutical and health care), retail, technology, media and telecommunications. We give our professionals the autonomy to pursue opportunities and manage assignments in ways that maximize their creativity and talents, leading to self-fulfillment and financial rewards.
For more details, visit www.align.com.
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