Dispatcher Service Or Work Job Description Sample
Work Control Dispatcher
Business Line Government
Position Title Work Control Dispatcher
United States of America - Virginia
AECOM has an opportunity for a Work Control Dispatcher at our facility in Springfield, VA.
Receives work orders for repairs, routes work orders for services, and prepares work schedules and reports as requested by supervisor.
Receive, record and distribute work orders to service crews upon customer's requests for service on facilities and equipment. Perform reconciliation of inventories.
Record information, such as name, address, location, equipment to be repaired, or service to be rendered.
Prepare work order and distribute to customer, service crew and/or craft supervisor.
Schedule service call and dispatch service crew via telephone or radio.
As function of Customer Service, notify customer of actions being taken and follow up to ensure satisfactory performance of services.
Maintain detailed records of service calls, work orders, and metric data.
Dispatch orders; coordinate with other dispatchers, departments and customers to relay messages and special instructions to mobile crews, using telephone and radio.
Identify emergency issues and notify customers and management in timely manner.
Coordinate timely response to alarms and emergency calls. Assist customers in dealing with emergency situations.
Conduct daily Quality Control checks on all work order entries.
Maintain, coordinate and annotate all updates, delays, progress notes and reschedules using computerized Maintenance Management System..
Provide monthly reports on work order statistical issues as requested by management.
May provide IDIQ support and assistance.
Maintain data quality and maintain Technical Reference Library.
Perform all other position related duties as assigned or requested.
High school diploma or equivalent.
One or more year of job-related experience including experience operating software programs.
Must have computer, reading, writing, verbal and comprehension skills.
Requires an active TS/SCI security clearance.
Must be able to speak, read, write and understand English.
- CMMS experience preferred (ARCHIBUS).
What We Offer
AECOM is a place where you can put your innovative thinking and business skills into high gear and work alongside other highly intelligent and motivated people. It's a place where you can apply your skills to some of the world's most challenging, interesting, and meaningful projects worldwide. It's a place that values the diversity of our areas of practice and our people. It's what makes AECOM a great place to work and grow.
AECOM is an equal opportunity employer and Minorities, Females, Veterans, and Disabled persons are encouraged to apply. For further information, please click here to view the EEO Is The Law poster.
Job Category Craft/Trade
Business Group Management Services Group (MS)
Country United States of America
Position Status Full-Time
Requisition/Vacancy No. 180838BR
Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status.
Hvac Service Dispatcher
Air Heads HVAC is currently seeking a highly motivated and talented Service Dispatcher to join our team. The candidate we are looking for must be an excellent communicator, have a positive attitude, and be self-motivated. Must be flexible, able to multi-task and have the capacity to work calmly in a fast- paced environment. We offer excellent benefits and competitive wages.
Job Title: HVAC Service Dispatcher
Pay Scale: $12.00 - $15.00 Per/Hr. DOE
Work Hours: 8:00am to 5:00pm, Monday through Friday with one hour for lunch
Primary Job Function: Maintain the Service Technicians daily schedules and dispatch the technicians as service calls are completed. Schedule return trips with customers when parts are in. Maintain the on-call schedule for service technicians. Maintain customer database with current information. Clear and concise communications with department managers, employees and company customers, including keeping customers appraised as to company schedule and requested lead-times. Provide accounting with maintenance contract billing information. Prepare service invoices and timecards for processing.
Advanced customer service skills
Ability to multi-task
Geographical knowledge of service area or map reading skills
Knowledge of industry is recommended but not required
High school diploma or general education degree (GED)
Two years related experience and/or training in customer service, dispatching or project management or equivalent combination of education and experience
Sense of Urgency
Ability to remain calm under pressure
- Working knowledge of HVAC industry
- 1+ years HVAC Dispatcher experience
Dispatching of HVAC Service Technicians to customer locations. This position will also grow to include additional business functions such as: perform moderately complex accounting activities associated with maintaining a complete and accurate general ledger for financial reporting to management. Works under general supervision following clearly defined procedures and policies.
Answer phone lines and respond to customer request.
Schedule calls and dispatch service technicians.
Keep the customer informed of the status of the service technician's arrival.
Provide customer service support for our service operations team.
Provide customer with product and service information.
Transfer customer calls to appropriate staff.
Work with our customer database to resolve customer inquiries.
Become familiar with cross functional efficiencies such as regional dispatching duties.
Dispatch techs to various jobs.
Issue purchase orders to the techs.
Compile weekly timesheets for the techs.
Customer CARE calls.
Perform other duties as assigned.
- Job duties may be modified at any time.
High School Diploma or GED is required.
Must have a minimum of three (3) years of experience dispatching and/or a service capacity, preferably in the HVAC industry.
Mechanical aptitude to ask questions and anticipate the next step in the process.
Working knowledge of geography, ability to read maps.
Ability to multi-task and detail oriented.
Strong organizational skills.
Ability to use discretion and judgment to make timely decisions.
Strong computer skills.
Excellent communication skills.
Available as necessary for after-hours dispatching.
Sacramento, CA 95828 US (Primary)
ABM is an EOE (M/F/Vet/Disability/Gender Identity/Sexual Orientation)
Dispatcher (IT Service Coordinator) Full Time
See changes in RED
Outsource My IT, is looking for a long-term team member to grow and develop within an administrative capacity. This role will be a direct support position working daily with the CEO of the company. An understanding of business administration and task management is more important than technical skills to be successful in this role.
The Service Desk Dispatcher is responsible for attaining maximum utilization of internal and field technical resources through daily dispatch of service requests. Perform service request intake from clients; assign, schedule and dispatch service engineers for remote or onsite service according to urgency, and contractual service level agreement (SLA). Strong client relations are a must. This role is not a technician role.
- Qualifying Candidates will be offered a one-way video interview opportunity during the early stages of the selection process. We highly recommend you complete this step to help you stand out from the crowd.
- Outsource My IT, LLC uses www.Hires2nc.com for the video interview because they are a neutral third-party facilitator that uses a respectful and supportive hiring process.
- In our 2nd stage of selections, hiring managers will review candidates who have completed the video interview or have communicated their willingness to complete it.
- Act as the single point of contact to the client for all types of service requests
- Coordination of all IT support groups to ensure maximum utilization of billable resources
- Pre-process service requests as they arrive through email, manual entry, or direct client input
- Schedule internal and field technical resources on the ConnectWise dispatch portal
- Monitor resource schedules to ensure prompt time entry on service requests
- Communication with clients as required: keeping them informed of incident progress, notifying them of impending changes or agreed outages
- Improve client service, perception, and satisfaction
- Fast turnaround of client requests
- Ability to work in a team and communicate effectively
- Improve usage and increase the productivity of IT support resources
- Escalate service requests that cannot be scheduled within agreed service levels
- Report the utilization of IT Support resources and successful completion of service requests to the Service Manager
- Understand processes in ConnectWise by completing assigned training materials and blueprints on the ConnectWise University
- Enter all work as service tickets into ConnectWise
- Basic computer and operating system knowledge
- Interpersonal skills: such as telephony skills, communication skills, active listening and client-care
- Ability to multi-task and adapt to changes quickly
- Technical awareness: the ability to match resources to technical issues appropriately
- Service awareness of all organization’s key IT services for which support is being provided
- Understanding of support tools, techniques, and how technology is used to provide IT services
- Typing skills to ensure quick and accurate entry of service request details
- Self-motivated with the ability to work in a fast-moving environment
Pay: Base + Bonuses + 401k
Base 35k to 45k DOE
- Strong positive client feedback
- Strong positive engineer feedback
- High utilization of engineering team’s time
Dispatcher / Customer Service
Company: American Residential Services
ARS-Rescue Rooter® - Beutler Air Conditioning & Plumbing. Unique to our field, we provide plumbing, heating, and air conditioning expertise through 70+ locations nationwide united by a commitment to professional excellence.
DISPATCHER / CUSTOMER SERVICE
The strong multitasker we select will answer customer calls within a busy office setting and schedule technician appointments for jobs. In addition to entering customer data into a computer, this professional will provide response and feedback to customers regarding service queries, and make outbound calls to customers to schedule appointments for maintenance agreements.
One or more years of experience as a dispatcher.
Excellent organizational skills and the ability to coordinate multiple appointments.
Experience gathering customer information and keying it into a computer.
High school diploma or GED equivalent, or a combination of related experience and/or advanced training/education.
Computer proficiency, including working knowledge of Microsoft Office products, including Excel and Word.
The ability to use general office machines.
Knowledge of the local geographic territory.
Willingness and ability to work evenings and weekends.
- Experience in the area of customer service and/or a related service line.
How We Reward Your Professionalism
Full-time employees receive competitive pay; comprehensive paid training; medical, dental, vision, and prescription plans; paid time off and holidays; and 401(k) with company match; and healthcare flexible spending account (HFSA). Part-time employees receive competitive pay, comprehensive paid training, and 401(k) with company match.
We conduct pre-employment screening.
ARS is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.
Retail Security Customer Service / Dispatcher
Allied Universal, a leading facility services company and the largest security force in North America with over 150,000 employees, provides unparalleled security services and solutions. With headquarters in Santa Ana, Calif., and Conshohocken, Pa., Allied Universal combines people and technology to deliver evolving, tailored solutions that allow our clients to focus on their core business. An unrelenting focus on clients' success creates partnerships rooted in quality and value, and is supported by experience gained from being in business for over 50 years. Through our people and leading services, systems and solutions…Allied Universal is there for you.
Currently, we are hiring Operational Intelligence Specialists to work in the Operational Intelligence Center. This position is responsible for providing customer service and monitoring video surveillance for multiple retail centers throughout the enterprise from a centralized location. In addition, this position is responsible for supporting several levels of retail centers operations, including but not limited to security services, maintenance assistance, tenant and customer assistance, monitoring closed-circuit television, responsible for reviewing video alerts, dispatching security personnel, assisting with real-time emergency situation management, and responding appropriately to the assigned retail centers or corporate management. These Operational Intelligence Specialists work various shifts as needed to cover staffing shortfalls
Additional responsibilities of the OIC Specialist position include, but not limited to the following:
Answer, evaluate, and prioritize incoming telephone and radio calls
Communicate effectively with various callers to obtain complete information to determine necessary level of service to include the need to dispatch police, fire, medical, security or local property management
Communicate effectively with on-site security personnel to properly resolve incidents
Provide pre-arrival emergency or medical instructions to local law enforcement or fire personnel
Monitor fire/life/safety alarms to determine necessary level of response
Escalate and coordinate incidents to the Operational Intelligence Center Supervisor
Effectively interpret multiple retail center leases, site maps, and computer aided design maps
To be conversant with the layout of multiple retail centers and be aware of the current threats and challenges the centers are facing
Maintain the confidentiality of policy and procedure documentation, emergency response and notification information, and administrative and database materials
Become proficient with several computer applications to properly log data, navigate information, and best support customers and security personnel
To be conversant with emergency procedures and evacuation procedures for multiple assigned retail centers
To identify suspicious criminal activity and ensure an effective response from local law enforcement, retail center personnel, and/or corporate management
Operate and monitor internal and external surveillance cameras and state of the art surveillance programs for multiple retail centers
Ensure all components of the Operational Intelligence Center surveillance equipment are operating according to expected standards and protocols
Support and assist in record management and data collection for multiple retail centers or corporate management which involves recorded video
Maintain an effective video management system in accordance with expected standards and protocols. Effectively maneuver multiple surveillance cameras to obtain a better understanding of a situation, document events and assist with investigation regarding suspicious activity, property damage, acts of violence, etc.
Must complete required monthly training in a timely fashion
Must successfully pass the new hire training program
Qualified applicants for the OIC Specialist position will meet the minimum requirements, as described below:
Must have the ability to various shifts as needed
High school diploma (or equivalent) required. College degree preferred
Minimum 2 years of experience in a public or private safety organization; minimum two years in a video surveillance environment or any combination of experience and/or training which demonstrates the ability to perform the essential functions of this position
Demonstrated ability to take initiative, successfully handle, and prioritize multiple competing assignments and effectively manage deadlines. Must be highly organized
Self-motivated to work independently and in a team environment
Must be highly proficient and fully functional in Microsoft Office Suite
Must have the ability to perform regular equipment checks and report all equipment failures to Operational Intelligence Center Supervisor
Must have the ability to effectively operate highly technical monitoring equipment as well as the ability to manage information and technical security programs
Professional, articulate and able to use good independent judgment and discretion. Must have proven ability to maintain correspondence, discussions, and materials in strictest confidence.
Must be able to work overtime as needed.
Must be able to define problems, establish facts, and able to determine the appropriate persons in a decision making process. Must be able to maintain a calm, professional, and courteous composure when dealing with unusual and stressful circumstances.
Outstanding verbal and written communication skills required with the ability to successfully interact at all levels of the organization while functioning as a team player.
Must have excellent verbal and written command of the English language including grammar, spelling, and punctuation.
Must be able to proficiently type a minimum of 40 words per minute.
Ability to work specified shifts in a command center environment in order to maintain 24 hours and 7 days a week operations.
Ability to pass CritiCall pre-employment assessment.
Ability to pass Emergency Telecommunication Course.
Ability to pass a post-offer/pre-employment background check and drug and alcohol screening.
Allied Universal provides unparalleled service, systems and solutions to the people and business of our communities, and is North America's leading security services provider. With over 140,000 employees, Allied Universal delivers high-quality, tailored solutions, which allows clients to focus on their core business. For more information: www.AUS.com.
We proudly support the Veteran Jobs Mission, a group of over 200 companies that have committed to collectively hiring a total of one million military veterans. EOE/Minorities/Females/Vet/Disability Allied Universal Services is an Equal Opportunity Employer committed to hiring a diverse workforce.
Field Service Dispatcher
Duties and Responsibilities:
Act as part of a team to provide O&M services to developers, and Construction (EPC) partners who are designing, purchasing, and installing commercial PV systems ranging from 100 kW through 10 MW in size
Work with customers and NA HQ teams to plan successful team deployment projects including scheduling with customers, determining needed materials in coordination with the team and insuring that materials and resources arrive on site in a coordinated fashion to support field work.
Work with other field service organizations including Commercial Project Managers, Field Service Technicians, and Field Service Engineers.
Secure, identify, manage parts and materials and manage schedule to arrive at customer site ahead of schedule ensuring we are ready for work
Occasional travel to meet with customers and customer planners only on the most complex projects.
Report weekly on progress for projects and needs from other teams to support successful field deployments. Complete post mortems on project completed and what could have been worked better to avoid problems in deployment
Communicate through effective, concise written the progress of problem resolutions.
Document all work and parts used within our case management and inventory management system
Report monthly on inventory status for field teams and needed restocking of consumable parts
Manage the monitoring database of customer installations
Assist the product management teams to define and improve customer experience
Required Skills and Qualifications:
BA/BS degree required. Being licensed in a program management methodology preferred.
Minimum 5+ years' experience in O&M dispatch
Preferred dispatch in a Solar PV environment or commercial electrical environment
Ability to interface with many different parties and communicate effectively (EPC, landowners, project financiers, local building inspectors, etc.
Strong ability to work within a team but also be able to drive needs proactively to avoid last minute requests to supporting teams. Ability to drive others including delivery of necessary resources.
Excellent interpersonal verbal and written communication skills
Solid and verifiable track record of meeting deadlines a plus
Strong knowledge of field working environments
Experience working for an international organization is preferred
A hungry go-getter with a strong can-do and hands-on attitude
An energetic, highly motivated and driven person who is willing to roll up his/her sleeves and do whatever is personally necessary to guarantee the success of the company
Customer Service Dispatcher
Job Number: 1938659BR
Employment Type: Regular Full-Time
Job Category: Operations
Region: 056 : OPS-Transportation PUD
Address Line 1: 7900 Legacy Drive
Zip Code: 75024
The Customer Service Dispatcher provides customer service related to pick-up and delivery (PUD) requests from the FedEx Office Print Centers and FedEx Office Automated Document Factories across the nation. The Customer Service Dispatcher primarily acts as a liaison with the internal and external customer and dispatch team to resolve any service issues and provides back-up dispatch duties on occasion.
General Duties and Responsibilities
(This is a representative list of the general duties the position may be asked to perform, and is not intended to be all-inclusive)
Handle customer concerns in an expeditious and professional manner and coordinate with dispatch team
Escalate unresolved customer issues to management, as appropriate
Communicate with the customer to ensure awareness of all pick-up and/or delivery times and special instructions
Provide back-up support to Dispatchers as needed
Coordinate the pick-up and delivery using a third party vendor when the situation deems necessary
Monitor attendance of field couriers and work with field managers to help address performance issues
All other duties as needed or required
Minimum Qualifications and Requirements
High School Diploma or equivalent education
1+ year experience in customer service, preferably in call center environment
Experience compiling and interpreting data
Proficient in Microsoft Outlook and Excel
Experience working in a Windows-based technical environment
Must be willing to work in different shifts, as needed, to cover hours of normal operation
For new hires, must meet all FedEx Office employment qualifications in force at time of hiring, including successful passing of background check
For current FedEx Office team members, must meet hiring criteria for the position and transfer requirements as outlined in the Team Member Handbook
Ability to travel as required in order to meet with customers, vendors, other team members, and/or other business necessities
Ability, on a consistent basis, to maintain attention and concentration for extended periods of time
Ability, on a consistent basis, to read and interpret documents and instructions from customers, vendors, and other team members
Ability, on a consistent basis, to communicate effectively with customers, vendors, and other team members
Ability, on a consistent basis, to perform work activities requiring cooperation and instruction
Ability, on a consistent basis, to function in a fast-paced environment, under substantial pressure
Ability, on a consistent basis, to work within the appropriate level of independence
Ability, on a consistent basis, to report regularly to work and maintain established business hours in order to support the FedEx Office business; regular attendance and/or reporting could include regular attendance at a physical location and/or maintaining established business hours depending on the scope and nature of the position
Quality Driven Management (QDM)
(Quality Driven Management strives to deliver market-leading customer experience, business excellence, and financial return through a Quality-oriented culture and day-to-day application of Quality science.)
Suggests areas for improvement in internal processes along with possible solutions
Works with management to reduce company costs/wastes, and to optimize profitability in areas of responsibility
Applies Quality concepts presented at training during daily activities
Supports FedEx Office Quality initiatives
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.
All offers of employment made by FedEx Office are contingent upon the successful completion of a background investigation and a pre-employment drug screen (which must be completed within 2 business days of any conditional offer of employment). The existence of a criminal record is not an automatic or absolute bar to employment and a candidate's criminal record will be considered individually based on factors such as the relationship between the job sought and the criminal offense, the timing of the offense, the nature of the offense, and any other relevant information. FedEx Office will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws, including the San Francisco Fair Chance Ordinance and the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance.
America's Military Veterans and individuals with disabilities are strongly encouraged to apply. If you have a disability and you need assistance in order to apply for a position with FedEx Office, please email us at HR.BrassRingHelp@FedEx.com.
Room Service Dispatcher (Luxor)
Become one of the stars behind the show and become part of the world's most powerful entertainment brands. Our Company has one exciting mission: To entertain the human race.
Take guests' food and beverage orders, utilizing suggestive selling techniques and following all departmental standards. Consistently follow sequence of service utilizing all proper procedures standardized by the room management.
Answer Room Service phone within two rings, using correct salutations and telephone etiquette.
Take guests' food and beverage orders, utilizing suggestive selling techniques and following all departmental standards.
Anticipate the guests' needs and respond appropriately with a sense of urgency. Input orders into system and distribute to Servers; ensure authorization for room charges.
Authorize all payment methods in accordance with Accounting procedures and policies for amenities and hospitality functions.
Greet guests in a positive, friendly manner and make them feel welcome. Consistently follow sequence of service utilizing all proper procedures standardized by the room management.
Work as a team, assist all guests' and employees' needs and inquiries.
Effectively communicate with management, chefs and culinary staff in order to fulfill and address any issues or needs requested by guests and or other employees.
Maintain complete knowledge of and comply with all departmental policies, procedures, and standards.
Maintain positive guest relations at all times.
Be familiar with all Hotel services, features and local attractions and activities to respond to guest inquiries accurately.
Resolve guest complaints, ensuring guest satisfaction.
Monitor and maintain cleanliness, sanitation and organization of assigned work areas.
Ensure accuracy of guest name and room number of each order for delivery. Access all functions of the POS system in accordance to specifications.
Ensure timely set up and delivery of orders.
Accommodate guest requests for change courteously.
Input charges for amenity orders and coordinate delivery of such with Servers; following departmental procedures.
Perform all other job related duties as requested. effectively communicate in English, in both written and oral forms. Preferred: Previous experience working in a similar resort setting.
Perform all other job related duties as requested.
At least 3 years of guest service experience.
At least 2 years of experience in similar position.
Ability to follow directions well makes quick decisions, and keep organized while under pressure.
Ability to speak other languages.
Working knowledge of different types of tendering guest checks.
Working knowledge about food and wine and ability to confidently speak on and properly sell such items.
Working knowledge about health and safety regulations.
Basic math skills and the ability to use a calculator.
Excellent customer service skills.
Professional appearance & demeanor.
High school diploma or equivalent.
Basic computer skills and experience with POS systems.
Able to effectively communicate in English, in both written and oral forms.
Previous experience working in a similar resort setting.
This is not an official job description for this position and is not intended to include every duty or responsibility of the job nor is it intended to be an all-inclusive list of the skills and abilities required to do this job.
Service Dispatcher - Huntsville AL
H&M Mechanical is a leader in the mechanical systems and services industry, providing our commercial, industrial and institutional customers with engineering, fabrication, piping, plumbing, electrical, refrigeration, controls, design, maintenance, repair, and building automation for facility operations. Being part of the largest Mechanical/Plumbing contractor in the United States, we have an unlimited amount of resources we can utilize when necessary. Also, the financial stability of Comfort Systems USA is unparalleled in the industry, which is reassuring in this time of economic uncertainty. However, our most important asset is our employees. Most of our key field and office personnel have over 30 years of experience in their respective trades, most of that time with H&M Mechanical, Inc. Their wealth of experience combined with the desire to provide the highest possible quality of work safely, honestly and with integrity for our customers is key to our success.
We are proud to offer our Team Members:
Health Savings Account
Dependent Savings Account
Short Term Disability
Long Term Disability
401K Company Match
Paid Time Off
This individual is responsible for scheduling, assigning, and dispatching Field Technicians to meet customer service requirements. This person administers customer inquiry responses, tracks work, departmental issues and parts procurement, and utilizes database technology to generate reports.
Job functions and duties (other duties may be assigned)
Dispatches, schedules and coordinates the work of Field Technicians.
Prioritizes service calls.
Completes various reports, including work in progress, labor analysis, monthly labor hours, year-to-date labor hours, and other specialized reports.
Coordinates equipment start-ups, customer service requests and Sales Dept. requests.
Works the front switchboard to consistently provide a customer contact for incoming calls.
Organizes required information and responds to customers in a timely manner.
Arranges follow-up calls to ensure complete customer satisfaction.
Functions as a constant contact between the field and the office.
Coordinates monthly service contract scheduling and set-up.
Keeps Field Technicians informed of the status for needed parts.
Contacts and provides information to the sales department, vendors and technicians so that all functions are aware of customer requirements and changes.
Keeps managers and supervisors informed in a brief, organized manner.
Tracks work orders.
Provides purchase order numbers.
Completes daily work tickets, customer requests, and inter-department requests.
Communicates with customers in a friendly, professional and patient manner.
To perform this job successfully, the individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and ability required of a Service Dispatcher. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Education and Experience
Associate's degree or equivalent from two-year college or technical school.
Three to 5 years of related experience and/or training.
An equivalent combination of education and experience.
Strong Microsoft Office skills.
Ability to type at least 40 words per minute.
Ability to read, analyze, and interpret general business periodicals and professional journals, as well as technical procedures or governmental regulations.
Ability to write reports, business correspondence, and procedure manuals.
Ability to effectively present information and respond to questions from customers, field technicians, and supervisors.
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