Dispatcher Service Or Work Job Description Sample
Facilities Customer Service Dispatcher
Posting Detail Information
Working Title Facilities Customer Service Dispatcher Position Location Fort Collins, CO 80523 Classification Title State Service Trainee V Posting Number 201900102P Position Type State Classified Open Date 05/16/2019 Close Date 05/30/2019 Salary $2,768 (monthly) + Full Benefits Full/Part Time Full-time State Classified Hourly No Overtime Eligible Yes Description of Work Unit
This work unit exists to provide customer support services to departmental staff in order to properly maintain, renovate, improve, and construct physical facilities at Colorado State University. In addition, this work unit provides support services to University and non-University customers in order to uphld the University's goals of academic, research and public outreach missions. These services include: Maintenance dispatching services, utility outage and closure notfications; issuance/tracking of University keys and access devices; customer relations-work request follow up, status, complaint resolution, etc.; purchasing materials for work unit; University Scheduling Office-coordination of special events, short-term rental of University facilities, non-academic uses of all campus facilities.
This Facilities Customer Service Dispatcher position is in training to serve as the data and communication link between vendors, contractors, skilled trades employees, and the campus population. The position will receive training in the areas of customer service as well as administrative support and assistance to Operations Management. The position will learn how to maintain data for daily work orders, ongoing projects, new projects and equipment. Additionally, the position will learn to use databases to perform different tasks for various work units as well as learning the assigned responsibilities for keyless entry access device orders, access requests and troubleshooting access denials.
The State Services Trainee does not outline minimum qualifications for the position, as the successful candidate receives on-the-job-training.
This recruitment process will evaluate candidates based on the Knowledge, Skills, Abilities, and other personal characteristics directly related to the job duties – outlined further in Preferred Qualifications.
The ideal candidate will possess the following experience, knowledge, skills, and abilities identified as critical for the success in the position:
Two or more years of customer service experience in high volume environments (30 or more daily contacts)
Demonstrated critical thinking/problem-solving and decision-making skills.
Demonstrated ability to effectively collaborate with others using clear verbal communication and strong interpersonal skills.
Strong prioritization and organizational skills with demonstrated ability to manage multiple priorities simultaneously while paying critical attention to detail
Demonstrated ability to recall then apply specialized training to multiple complex systems.
Ability to navigate work order information systems proficiently in order to work with skilled trades employees.
Proficiency in Excel and Outlook
Service Order Dispatcher
Position Objective: To support a customer service center operation.
Duties and Responsibilities:
Track all work request activities and be prepared to provide the customers and client with the current work order status.
Responsible for notifying the client when service requests are not completed within the required time frames.
Provide work order information to the customer for tracking purposes, including the work order number, issue date current status, estimated schedule for completion.
Receive all customer calls communicate, coordinate, and interact with the client personnel and other contractors as necessary.
Receive work requests via web requestor, email, phone call, or as directly requested form the Operations and Maintenance contractor or other staff.
Create work orders using the CMMS system.
Report work order status via staff meetings and weekly reports to the client to include graphical data and spreadsheets.
Download monthly prevention maintenance tasking from the CMMS queue and assign to the facilities management contractor for timely execution.
Maintain current status updates on all work orders and inform customers of work order status changes, updates, etc., as well as follow up for customer satisfaction at closing of work requests.
Forward work request and work orders to other respective jurisdictions; i.e. the government printing office.
Dispatch emergency and/or other work requests by means of telephone
Dispatch emergency and/or other request by radio.
Monitor building automation system for fire, HVAC and power operations.
Perform other duties as required.
High School Diploma
Two years of customer service experience
Eligible to receive a Public Trust
Strong oral communications skills.
Must be detail oriented with good organizational skills.
Outstanding customer service skills; able to maintain a professional demeanor during stressful encounters with customers or amid crisis situations.
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed above are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required by this position.
GAP Solutions is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, disability, or protected Veteran status.
Job Title: Service Dispatcher
Pay Scale: $13.00 - $18.00/hr DOE
FLSA Status: Non-Exempt
Work Hours: 7:30am to 4:30pm, Monday through Friday, some overtime
Primary Job Function: Maintain the Service Technicians daily schedules and dispatch the technicians as service calls are completed. Schedule return trips with customers when parts are in. Maintain the on call schedule for service technicians. Maintain customer database with current information. Clear and concise communications with department managers, employees and company customers, including keeping customers appraised as to company schedule and requested lead-times
Reports to: Service Manager
Advanced customer service skills.
Ability to multi-task
Geographical knowledge of service area or map reading skills
Knowledge of industry is recommended but not required
High school diploma or general education degree (GED)
Five years related experience and/or training in customer service, dispatching or project management or equivalent combination of education and experience
Working knowledge of HVAC industry
3+ years HVAC Dispatcher experience
5+ years dispatching experience
Advanced level knowledge of software technologies, such as iOS, Android and Windows OS.
Automotive Service Estimator / Dispatcher - Alliance
Essential Duties and Responsibilities
Include the following. Other duties may be assigned.
Maintain a positive attitude and team atmosphere at all times.
Distribute work to technicians considering workload, difficulty, and customer needs.
Review all courtesy inspections presented by technicians.
Quickly and accurately build estimates at appropriate margins determined by leadership.
Build relationships with parts supplies and shop effectively.
Prioritize work with part availability.
Insure that all work is performed to proper specifications and within time promised.
Assist other employees as needed.
Master part supply processes including pricing, returns, warranty claims, etc.
We're looking for someone that can manage the repair order and parts supply process from start to finish. This will include the actions described above, as well as other required tasks. We also enjoy a great work environment, and so we are looking for someone that will enjoy a fun, hard working team. If this sounds like you, apply today!
Field Service Dispatcher
Wagner Equipment Co., the Caterpillar dealer for Colorado, New Mexico and far west Texas, is seeking applications for a Field Service Dispatcher in Colorado Springs, CO.
The Field Service Dispatcher is responsible for job control, changes, and scheduling for field-related repairs as required by customers. Provides daily direction to technicians in determining, assigning and coordinating their work.
ESSENTIAL FUNCTIONS AND BASIC DUTIES
Maintains written record of communication to insure the customers are aware of scope of work to be performed
Preorders parts and tooling as necessary
Reviews problem work orders
Initiates work order opening and assigns estimates value
Updates work orders as the scope of the job changes
Follows up with technicians on status of the assigned work order
Provides communication to customer on schedules, warranty, etc.
Provides communication to other cost centers for the purpose of scheduling component repairs and machine scheduling
Communicates the new estimate to the customer via fax or e mail when the scope of work changes
Prior to rework being completed, communicates with service manager the nature of the rework required
Handles all incoming customer calls and inquiries pertaining to field service work
Provides input to the Field Service Manager for truck and tool purchases
Assists in identification and development of new market opportunities as they relate to Wagner Equipment Co.
Serves as secondary contact for resident field servicemen
Serves as initial contact for customers requiring field service repairs
Adds segments to jobs as scope of job changes and changes job estimates at that time
Establishes internal priority system for field manager to pick up workflow
Communicates to the service clerk, information on problem jobs for resolution prior to invoicing (via the computer system or phone mail as a flagging system)
Assigns work orders to technicians as appropriate
Provides input to the field service manager on employee performance and provides recommendations on employee appraisal and training needs
Reports to the field manager any rework or non-productive activity on the part of technicians that occurs in the field operation
ESSENTIAL JOB REQUIREMENTS
Minimum Education Required: High School Diploma or GED
Minimum Experience Required: Five + years in a position requiring strong communication skills
Required Skills and Competencies:
Reading / Writing Skills
Other relevant information: Other duties as assigned by Manager
Wagner offers great benefits including medical/dental/vision insurance, 401K, tuition reimbursement and more.
Wagner Equipment Co. is an EEO/AA/Veterans/Disabled employer.
Service Order Dispatcher
Operations Control Division –Service Order Dispatcher
Position is full-time non-exempt (hourly) working in support of the National Training Center Training Support Contract (NTCTSC) at the National Training Center (NTC). NTCTSC brings to bear the full capabilities of many of the world's best systems integration and engineering companies in the technical integration of live, virtual and constructive (LVC) training support. The NTCTSC is located at Fort Irwin, CA, in the Mojave Desert, approximately forty miles northeast of Barstow, CA. NTCTSC operations support the NTC mission: To provide realistic joint and combined arms training focused on developing soldiers, leaders, and units of the United States military.
Performs duties as the receptionist under the supervision of the OCD manager for the Commander, Operations Group to greet visitors, determine nature of visits and directing visitors to appropriate persons. Receptionist duties include:
Inventory of Escort Required Badges (yellow badges) upon assumption of receptionist's duties,
Ensure both visitor and escort sign the DA Form 1999, Visitor Access Control Log, prior to issuing an Escort Required Badge (yellow badge).
Ensure temporary Escort Required Badges (yellow badge) are accounted for upon the departure of the visitor.
Screen visitors for proper access to the command and control center,
Ensure no unauthorized multi-media devices are taken into secure areas,
Receive and transfer phone calls,
Record and transmit all messages to appropriate individuals,
Keeping records of calls placed,
Providing information to callers and visitors.
Accountability and control of all keys, PKI cards, radios, NVGs, and/or any additional OCC sensitive items,
May also perform duties as the Service Order Dispatchers in the Operations Control Center consisting of:
Operation of the Symmetry Professional system to verify authorized access to buildings and rooms, and/or issue Temporary Unescorted Access Badges,
Process and print Unescorted Access Badges (permanent badges) for appropriate building access,
Issue badges appropriate to clearance for building, room, and/or area access,
Maintaining the Range Operations Log for all NTCTSC personnel traveling into, around, and out of the NTC Maneuver Area,
Maintain the Flight Operations Log for all personnel utilizing Ridge Runner helicopter for access to remote mountain tops,
Receive and record all trouble tickets and work request on the OCC Daily Operations Log,
Create, review, edit, and conduct search for MAXIMO work orders,
Contact maintenance or technical personnel for all trouble tickets and work requests, and
Perform routine clerical work, such as:
Draft documentations in MS Word,
Produce and maintain MS Excel Spreadsheets,
Produce MS PowerPoint presentations.
Responsible for interacting with government representatives and customers, site management, and sub-contractors to ensure compliant operations of:
Physical and personnel security (badging),
Access control and emergency operations center functions,
Facility requests for installation, activation, service, repair or de-installation of contractor equipment or government furnished equipment (GFE),
Schedules service calls,
Dispatches service crews,
Follow-up with customers to insure satisfactory performance of services,
Maintain records of service calls and work orders,
Relay special instructions to mobile crews and other departments, using radio telephone equipment, and
Maintain visibility on the overall activities of various separate and unique teams in order to meet mission requirements at NTC.
Adhere to the directives, memoranda, policies, procedures and practices implemented by the company, site manager, division manager, section, team leader. Support quality/ISO, security and safety training programs and directives.
This position is for second and/or third shift.
Required Education: HS diploma or equivalent
Desired Education:Some undergraduate studies in business or education
Required Experience:One year experience as a receptionist or equivalent position handling multiple phones, directing incoming and outgoing calls.
Desired Experience: Previous administrative or secretarial experience is desired. Military experience in the processing of work orders.Experience in the use of MAXIMO and Microsoft Office software products is desired.
Desired Physical Abilities: Able to work long hours on a 7-day a week scheduled days, nights, and swing shifts. Must be able work in extreme weather conditions (heat, cold, wind), and climbing in or on military or commercial equipment.Special
Possess and maintain a valid California Driver's License, and maintain Post driving privileges.Must be fluent in English, with ability to read, write, and speak.Must be a U. S. citizen and able to obtain and maintain a SECRET security clearance. Must be able to lift a maximum of 50lbs and wear appropriate personal protective equipment.May be required to travel CONUS/ OCONUS to support unit training. Must be deployable within CONUS for up to 180 days.
- This position requires either a U.S. Person or a Non-U.S. Person who is eligible to obtain any required Export Authorization.
140265 Business Unit Profile
Raytheon Intelligence, Information and Services delivers innovative technology to make the world a safer place. Our expertise in cyber, analytics and automation allow us to reach beyond what others think is possible to underpin national security and give our global customers unique solutions to solve the most pressing modern challenges -- from the cyber domain to automated operations, and from intelligent transportation and training solutions to creating clear insight from large volumes of data. IIS operates at nearly 550 sites in 80 countries, and is headquartered in Dulles, Virginia. The business area generated $6.2 billion in 2018 revenues. As a global business, our leaders must have the ability to understand, embrace and operate in a multicultural world -- in the marketplace and the workplace. We strive to hire people who reflect our communities and embrace diversity and inclusion to advance our culture, develop our employees, and grow our business.
Type Of Job
CA - Ft. Irwin
Raytheon is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, creed, sex, sexual orientation, gender identity, national origin, disability, or protected Veteran status.
Customer Service Dispatcher
Delivering a world-class customer service experience.
At XPO Logistics, exceptional customer service is at the heart of our success. As a Customer Service Dispatcher, you will ensure that we deliver on our promise of outstanding service. You'll work with customers, business partners and drivers to make sure we are meeting our commitments and delighting our customers at every step of the experience. To succeed in this role, you'll need to be extraordinary at multitasking and delivering solutions that move multiple projects forward toward completion. As a part of the XPO team, you'll have a starring role in helping us continue to provide daily freight solutions for our global customers.
Pay, benefits and more.
We are eager to attract the best, so we offer competitive compensation and a generous benefits package, including full health insurance (medical, dental and vision), 401(k), life insurance, disability and more.
What you'll do on a typical day:
Provide assistance to customers and business partners via telephone and email
Handle customer complaints in a calm, professional manner
Diagnose, assess and resolve problems or issues
Monitor progress of delivery routes
Scan haul-away pods and verify stamps
Process changes or cancellations to delivery orders
What you need to succeed at XPO:
At a minimum, you'll need:
High school diploma or equivalent
1 year of experience in a customer service role
Proficiency in Microsoft Office and other business-related applications
It'd be great if you also have:
Experience in a call center environment
Strong customer service skills and the ability to satisfactorily resolve issues
Solid ability to multitask, with exceptional organizational skills
Ability to thrive under pressure while delivering solutions that exceed customer expectations
Be part of something big.
XPO provides cutting-edge supply chain solutions to the world's most successful companies, including Disney, Pepsi, L'Oréal, Toyota and many others. We're the fastest-growing transportation company on the Fortune 500 list and we're just getting started.
We are proud to be an Equal Opportunity/Affirmative Action employer. Qualified applicants will receive consideration for employment without regard to race, sex, disability, veteran or other protected status.
The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified. All employees may be required to perform duties outside of their normal responsibilities from time to time, as needed.
Nearest Major Market: New York City
Apply now "
Military Work At Home- Customer Service
Customer Service Representative (Military Work at Home)- MID Shift
At Discover, be part of a culture where diversity, teamwork and collaboration reign. Join a company that is just as employee-focused as it is on its customers and is consistently awarded for both. Were all about people, and our employees are why Discover is a great place to work. Be the reason we help millions of consumers build a brighter financial future and achieve yours along the way with a rewarding career.
As part of our Military Outreach program, this work at home opportunity is available only for veterans, military personnel and their immediate family. Training will be conducted in Dover, Delaware. Once the training program is successfully completed, this role will be remote and employees will work from home.
Class Start Date: June 17, 2019
YOU MUST BE ABLE TO TRAIN IN DOVER, DELAWARE FOR 10 WEEKS
Full-time 40 hours per week available
- 12:00 PM - 9:30 PM Monday
- Friday (Rotating weekend days)
- 12:00 PM - 9:30 PM Sunday
- 12:00 PM - 9:30 PM Tuesday
Weekend and holiday scheduling is required to meet business needs
Starting Wage: $16.50/hour
- Remote workers are responsible for securing a Company-acceptable broadband service: Required minimum of
5 Mbps Broadband Internet Connection download speed and minimum of a 5 Mbps Broadband Internet
Connection upload speed. Latency (any delay in internet transactions) must be less than 100ms.
- Remote workers are eligible to receive a monthly gross payment of $60 (Internet Reimbursement). The first
Internet Reimbursement will be on employees' April 26 paychecks.
- The Company securing and paying for IS will be eliminated; employees currently under this plan will have 90
days to secure their own IS from the date the employee receives this communication.
FULL TIME Benefits
Our comprehensive benefits package starts day one and features insurance, financial planning support and excellent perks designed to help you reach your goals and live a rich, healthy life. These include:
Paid time off (20 personal days + 7 holidays per year)
Tuition Reimbursement for eligible US based employees
401K with company match and fixed contribution
Employee Stock Purchase Plan
Full service cafeteria featuring subsidized Mindful options
Access to fitness center
Opportunities to volunteer in the community
Development groups and training
On-site health clinic
Onsite mental health counselors
Discover Care@Work Family Assistance Program (Discounted childcare at participating centers, free care.com membership, and subsidized Backup Care Services)
Perks at Work (access discounts from over 30,000 merchants, earning WOWPoints while you shop)
Documents customer files.
Utilizes effective verbal communication and problem-solving skills to handle customer service inquiries. Multi-tasking may be required based on function type.
Navigates a computerized system for responding to and/or troubleshooting customer questions, which includes using standard screens, scripts, and procedures.
Uses discretionary authority to satisfy the customer within reasonable limits including, but not limited to, adjustments or credit limit increases.
Handles routine customer service inquiries and problems for one to three call-type functions via telephone, digital, or chat channels; these routine customer service inquiries require the use of standard screens, scripts, and procedures.
If we had our say, wed look for:
- H.S. Diploma or GED
- In lieu of a degree, 1+ years of experience in Customer Service
Discover Financial Services is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran status, among other things, or as a qualified individual with a disability.
Work From Home Bilingual Healthcare Customer Service
$10 an hour ($11 for Spanish/English Bilinguals)
About the position
Work with confidential customer information
Problem solve to help customers resolve issues on first call
Enters data from customers into various software programs
Appropriately communicate with upset customers to resolve their inquiries
Thrives as a team player in a fast-paced, high-energy, change-oriented environment
Participates in additional training courses when needed
Performs other related duties and assignments as required
Responsible for all customer inquiries and questions
Provide excellent customer service at all times
Follow up to customer inquiries by taking specific action in a timely manner
Exercise retention efforts when appropriate
Identify customers who are comparison-shopping and inquiring about contract terms
6 months Call Center experience preferred
Must be 18 years old with High School Diploma or GED
Type 25 wpm
Ability to use desktop computer system and hardware,
Logical problem solving skills and ability to multi-task
Proven oral and written communication skills
Ability to use Windows operating systems and navigate between various windows
Provide a positive, professional, empathetic and customer-focused manner
Good organization and work prioritization skills
Must be able to pass a Federal Background Check and Drug testing
Must live in in the state of Florida
Work At Home Customer Service Agent
DOING BUSINESS WITH PEOPLE, FOR PEOPLE.
Teleperformance is a global leader in providing exceptional omnichannel customer experiences since 1978. Our impacts are far-reaching, spanning over 62 countries and interacting with over 38% of the world's population. This kind of growth wouldn't have been possible without the dedication of our people who continue to provide outstanding customer service in every opportunity. Here, your success is our success.
Our call center representatives are a very important part of our family. You will be the eyes and ears for our team, fielding customer inquiries and finding innovative ways to respond. Working in a collaborative and engaging environment, you will have the chance to interact with people from all walks of life and no two days will be the same. As you continue to grow and challenge yourself, you will discover your potential can take you anywhere you want to go.
Handle and carefully respond to all customer inquiries
Provide excellent customer service through active listening
Work with confidential customer information and treat it sensitively
Follow up to customer inquiries by taking specific action in a timely manner
Aim to resolve issues on the first call by being proactive
Appropriately communicate with customers via phone and email
What We're Looking for
6 months of prior customer service experience
Over 18 years of age
Ability to type 25 wpm
High School Graduate or GED
Availability to work various shifts
Proficiency with desktop computer system and Internet skills
Proven oral & written communication skills
What We Prefer
Logical problem-solving skills and ability to multi-task
Organization and work prioritization skills
Being One of Our People
It is our mission to always provide an environment for our employees that promotes happiness from the inside out. When you work with us, you are valued and inspired to learn, to teach, and to grow. We want you to come to work motivated to and proud to be on our team. That's why we continually invest in creating outstanding work experiences and endless development opportunities. We want you to be and feel at your best, always.
To apply, please email your resume to Makaylyn.Schultz@teleperformance.com.
Teleperformance is an Equal Opportunity Employer
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