Dispatcher Service Or Work Job Description Sample
Work Control Dispatcher
United States of America - Virginia, Springfield
AECOM has an opportunity for a Work Control Dispatcher at our Springfield, VA project location.
The selected candidate will:
Receive work orders for repairs, routes work orders for services, and prepares work schedules and reports as requested by supervisor.
Receive, record and distribute work orders to service crews upon customer's requests for service on facilities and equipment. Perform reconciliation of inventories.
Record information, such as name, address, location, equipment to be repaired, or service to be rendered.
Prepare work order and distribute to customer, service crew and/or craft supervisor.
Schedule service call and dispatch service crew via telephone or radio.
As function of Customer Service, notify customer of actions being taken and follow up to ensure satisfactory performance of services.
Maintain detailed records of service calls, work orders, and metric data.
Dispatch orders; coordinate with other dispatchers, departments and customers to relay messages and special instructions to mobile crews, using telephone and radio.
Identify emergency issues and notify customers and management in timely manner.
Coordinate timely response to alarms and emergency calls. Assist customers in dealing with emergency situations.
Conduct daily Quality Control checks on all work order entries.
Maintain, coordinate and annotate all updates, delays, progress notes and reschedules using computerized Maintenance Management System..
Provide monthly reports on work order statistical issues as requested by management.
May provide IDIQ support and assistance.
Maintain data quality and maintain Technical Reference Library.
Perform all other position related duties as assigned or requested.
High school diploma or equivalent; at least one year of job-related experience including experience operating software programs.
Must have computer, reading, writing, verbal and comprehension skills.
Requires an active TS/SCI security clearance.
Must be able to speak, read, write and understand English.
CMMS experience preferred (ARCHIBUS).
Microsoft Office experience preferred.
What We Offer
When you join AECOM, you become part of a company that is
pioneering the future . Our teams around the world are involved in some of the most cutting-edge and innovative projects and programs of our time, addressing the big challenges of today and shaping the built environment for generations to come. We ensure a workplace that encourages growth, flexibility and creativity, as well as a company culture that champions
inclusion, diversity and overall
employee well-being through programs supported by company leadership. Our
core values define who we are, how we act and what we aspire to, which comes down to not only
delivering a better world , but working to "make amazing happen" in each neighborhood, community and city we touch. As an Equal Opportunity Employer, we believe in each person's potential, and we'll help you reach yours.
Job Category Maintenance
Business Line Management Services
Business Group Management Services Group (MS)
Country United States of America
Position Status Full-Time
Requisition/Vacancy No. 210124BR
Clearance Required Yes
Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status.
Service Order Dispatcher
Position Objective: Support a customer service center operation by performing regular inspections of facilities in and around Capitol Hill in order to identify deficiencies.
Duties and Responsibilities:
Performs daily inspections of OSP facilities located on and around Capitol Hill to identify deficiencies such as lighting out, damaged walls/carpets, etc. and enters work requests into the CMMS for resolution.
Immediately informs the COTR, the Assistant Director of Facilities Management or the Facility Manager of critical problems or failures of shops to take timely corrective action.
Acts as liaison on behalf of the OSP to follow up on issues building occupants may encounter in their assigned buildings. Surveys building occupants electronically and written regularly to gain feedback on the quality of services and areas for improvement.
Must be tactful and diplomatic in responding to unusual service requests from building occupants and their staffs. Updates building occupants via email, phone and in-person contact on work progress and completion.
Tasks require mild physical exertion such as extended periods of bending, reaching, standing and walking throughout the Capitol Complex to perform inspections and ensure maintenance issues are corrected.
Will participate in daily, weekly and monthly planned inspections of building areas including offices, conference rooms, hallways, stairwells, entrances, exists, rest rooms, subways, parking garages, and public areas for cleanliness and proper maintenance. The inspector will create work request tickets via mobile device provided by the AOC for any issues found.
May require use of a government vehicle to access offsite building locations. The building inspector must have and maintain a valid government issued driver's license, as well as a clean driving record.
Track all work request activities and be prepared to provide the customers and client with the current work order status.
Provide work order information to the customer for tracking purposes, including the work order number, issue date current status, estimated schedule for completion.
Receive work requests via web requestor, email, phone call, or as directly requested form the Operations and Maintenance contractor or other staff.
Create work orders using the CMMS system.
Maintain current status updates on all work orders and inform customers of work order status changes, updates, etc., as well as follow up for customer satisfaction at closing of work requests.
Monitor building automation system for fire, HVAC and power operations.
Perform other duties as required.
High School Diploma
Familiarity with facilities maintenance and upkeep
Outstanding customer service and support
Two years of related experience
Strong oral communications skills.
Must be detail oriented with good organizational skills.
Flexible and adaptable
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed above are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required by this position.
GAP Solutions is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, disability, or protected Veteran status.
Hvac Service Dispatcher - Customer Service
What we're looking for in you
- High School diploma or equivalent required
- 2+ years of Customer Service experience
- 1+ years of prior HVAC dispatching or related experience preferred
- 1+ years of knowledge of basic accounting principles and practices
- 1+ years of basic understanding of mechanical systems what they do and how they operate - preferred
Your role as a Service Dispatcher
This role is responsible for effectively maintaining service technicians weekly work schedules and dispatching the technicians according to the schedule. Clear and concise communications with department managers, employees, and customers is required to ensure customer commitments are met. This role will provide basic accounting and administrative support to other members of the service team.
What our team is saying
" Working under the Harris umbrella has really been a familial experience, one in which everyone wants everyone else to succeed. We have a lot of knowledgeable people here, and they are ready and willing to share that knowledge. All you need to do is ask."
Your life at Harris
As one of the country's leading mechanical contractors, Harris offers you the best of both worlds: the stability, resources and opportunities of a national company, and the team culture, creative spirit and customer loyalty of a local business. If you thrive on variety and new challenges, we want to meet you!
From stadiums to manufacturing facilities, power plants to hospitals, concert halls to classrooms, we handle projects of all sizes and complexity from multiple regional locations across the country.
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information.
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities. For additional information, please refer to the links below:
EEO is the Law and Supplemental Poster
Family Medical Leave Act
Service Order Dispatcher – Pensacola (4421)
IAP – Ingenuity and Purpose
As a leading international services company for more than 65 years, IAP provides a broad spectrum of services and solutions to U.S. and international government agencies, and organizations. A world-class leader in providing seasoned program management, IAP leverages and integrates its capabilities – IT & Communications, Aviation & Engineering Solutions, Power Solutions, Infrastructure & Logistics - to provide safe, innovative, and reliable solutions to meet customers' diverse and complex challenges. With 2,500 team members, IAP operates in more than 110 locations in 27 countries worldwide and maintains offices in the Washington D.C. area, Florida, Maryland, Oklahoma, the United Kingdom, and the Middle East.
Pensacola Bay Support Services, a Joint Venture of IAP Worldwide Services and EMCOR Government Services, has been awarded the Pensacola Base Operations Support Contract.
The Service Order Dispatcher uses database software to create service work orders from customer-provided information (name, address, building to be repaired, service to be rendered, etc.).
Essential Job Functions:
Receives inquiries/requests for service work order by phone, fax, or email.
Extracts necessary information from the customer in order to produce an accurate description of the required work.
Determines if requested service call is valid and by contract guidelines.
Determines if service call request involves safety or health issues requiring an immediate response.
Performs computer-based data entry requirements.
Prints and finishes service work order processing in accordance with standard operating procedures.
Distributes work orders to craftsman, through their supervisor, upon customer's request for service calls.
Relays messages and special instructions to craftsman and other departments using radio or telephone equipment.
Provides status of service calls to the customer to ensure satisfactory customer service and logs appropriately in database.
Enters labor hours and material cost data from completed service and preventive maintenance work orders into database.
Prints and distributes preventive maintenance work orders to shop supervisors.
Researches service and preventive maintenance work orders status in databases or by contacting the appropriate supervisor(s).
Maintains records of service calls and preventive maintenance work orders via database entry.
Completes time sheets daily and accurately.
Complies with all OSHA safety regulations and adheres to proper codes and standards with a thorough understanding of safety procedures.
Work also involves other duties as assigned, including compliance with the provisions of the Collective Bargaining Agreement and Company policies.
Scans completed service and preventive maintenance work orders into the digital sender and verifies that all scanned tickets are in the digital sender folder on the network, when required.
Work also involves other duties as assigned, including compliance with the provisions of the Collective Bargaining Agreement and Company Policies.
Education & Experience:
Must have three (3) years of experience in a variety of computer software applications to include: word processing, spreadsheets, databases and email software.
Continual attention to detail and accurate data entry skills required.
Excellent customer service skills required.
Experience with Maximo software desired.
Knowledge & Skills:
Must have basic knowledge of maintenance and repair crafts such as electrical, HVAC, plumbing, carpentry, masonry, mechanical, or structural, in order to create service call requests in the computer database and be able to quickly diagnose and respond to emergency situations.
Reading of electrical drawings/schematics is required.
Familiarization with standard operating systems including email and word processing is required.
Work requires accurate computerized data base entry skills.
Use and operation of standard office equipment is required.
Physical Demands/Working Environment:
The work is primarily sedentary, although some slight physical effort may be required. Assignment regularly involves long periods of sitting and using a computer.
Work is typically performed in an adequately lighted and climate controlled office. The work involves minimal risks and observance of safety precaution typical of an office setting. May be required to work the second shift on occasion.
Must be able to obtain a Common Access Card.
Trucking And Service Dispatcher
Trucking and Rental Coordinator
Eastern Lift Truck Co., Inc., a leader in forklift sales and service for over 47 years, was built on the motto "We're Known For Good Service." We provide sales and service in all areas of the Lift Truck, Material Handling, and Allied Product Business. We are currently seeking a motivated Trucking and Rental Coordinator at our Allentown, PA branch.
- Will work to dispatch truck drivers in an efficient & productive manner
- Will frequently coordinate with haulers
- Individual will be hands on. Example: wiping down units before delivery, swap forks on trucks, helping haulers load trucks
- Individual will handle all the transfers from branches, delivery of new equipment, rentals and coordinating with the shop for customer repairs
- Responsible for keeping daily trucking log and inventory updated as any piece of equipment moves
- Will make outbound calls to customers and reps to schedule hauling
- Will assist with answering incoming phone call(s) from customers and responding in a timely manner
- Will work to locate equipment required to fill customer orders
- Individual will support the Rental Manager and will help with various duties to assist the rental department as needed
- Individual will work with field sales representatives to rent lift trucks and material handling equipment to our customer base
- Individual will be responsible for approving & accurately processing vendor invoices
- Person will work diligently to keep an accurate in-house rental truck inventory.
- Individual will work to make certain rental truck inventory is well maintained mechanically, labeled, and all trucks/equipment are accounted for either on contract or at customer location.
- Will input machine information into our internal computer system-NDS
- Individual must be customer service focused
- Meticulous attention to detail is a must
- Knowledge of Material Handling Equipment Specifications – Specific experience & knowledge of fork lift specs a major plus!!
- Ability to multi-task and work in a fast paced environment, Being highly organized is a must
- Must be a team player
- Ability to think ‘Outside the Box’
- Stable work history with record of excellent attendance
- Proficient using a computer
- Has experience working within stringent deadlines
- Technical Aptitude, a plus
- Quick learner and capable decision maker
- Exceptional follow-up a must
- Positive Attitude and high energy level a must
- Medical, Dental, and Prescription Plan.
- 401k with company matches
- Short & Long Term Disability
- Basic and Supplemental life insurance policies
Assistant Field Service Dispatcher
Ziegler CAT has an opening for a full-time Assistant Field Service Dispatcher to direct and control the Field Service Technicians to ensure an efficient, safe, and profitable operation by maintaining the highest quality of service to the customer. We are looking for a leader to help us continue to grow our business and continue to provide superior service for our customers.
Document incoming calls and assign (dispatch) jobs to field service technicians for external and internal customers
Serve as back up to dispatch supervisor
Receive and document all field service requests
Open/close work orders
Respond quickly and with urgency to emergency field service issues
Promotes a culture of safety within Ziegler and ensures policies and procedures are followed and understood for work performed on customer work sites
Monitor and organize all work-in-process
Follow up with customers on the course of action and status of their repairs
Monitor vehicle maintenance, inspections, and DOT requirements
Provide constant support within the department whenever needed
Keep accurate records of preventative maintenance for rental and customer machines
Provide support for customers through phone calls, emails, or in person
Able to listen to customer needs and help resolve issues; directs customers where to go if needed to escalate beyond field service department
Work in a cooperative manner with team and superiors
High School Diploma or GED required; 2-year technical degree preferred
4+ years experience repairing and/or servicing equipment (heavy, ag, mining, etc)
2-4 years of lead or dispatch experience
Personal Attributes: Commitment/Dependability, Conflict Management, Customer Focus, Attention to Detail, Efficiency, Teamwork
Strong communication and organizational skills
Basic computer skills
Committed to serving our customers and developing a team with similar values
Must demonstrate proven ability to provide outstanding, professional customer service
Up to 10% travel
Minimum Physical Requirements:
Standing, walking, using hands, talking, hearing
Working Conditions are indoors. Noise level may be moderate at times.
This job description is intended to describe the general nature and level of work being performed; it is not intended to be construed as an exhaustive list of all responsibilities, duties and skills required for the position. Ziegler Inc. will reasonably accommodate the known disabilities of qualified disabled individuals.
Ziegler Inc. is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color or creed, religion, ancestry, national origin, sex, sexual orientation, gender identity, pregnancy, affectional preference, disability, age, marital status, familial status, protected veteran status, status with regard to public assistance, membership or activity in a local commission dealing with discrimination, or any other protected class status.
For more information about your equal employment opportunity rights and protections, click here and here.
For information about your Family and Medical Leave Act rights, click here, and for information about the Employee Polygraph Protection Act, click here.
For information about Pay Transparency Nondiscrimination
Special Assistance and Accommodation for Applicants with Disabilities
Logistics Service Specialist/ Dispatcher
Build Your Career. Build America's Future.
Vulcan Materials Company is the nation's largest producer of construction aggregates and a major producer of aggregates-based construction materials including asphalt and ready-mixed concrete. When you join Vulcan, it's more than starting an exciting career – you get to make a difference for millions of people every day across the country.
When you join Vulcan, you join a dynamic culture in which career development is encouraged, excellence is rewarded and diversity is valued. No matter the role or the location across the country, every member of the Vulcan team lives through the Vulcan Way: doing the right thing, the right way, at the right time.
What You'll Do:
Know Business Demands. Become thoroughly familiar with the day's business demands by reviewing schedule and individual customer orders and the beginning of and continuously during shifts.
Direct Loading and Delivery. Direct Plant Operators, Loader Operators, Drivers, or Batch Plant Operators regarding which material to load on trucks. Direct Drivers regarding which customer job site to receive delivery.
Follow Loading Procedures. Weigh Company and non-company trucks on truck scale before and after being loaded with aggregate products. Write or print delivery tickets for all loads of material leaving the yard.
Report Issues. Immediately report any delivery problems to service or sales representatives for quick resolution or mitigation.
Receive Customer Orders. Receive customer orders, mostly by telephone, but also from drivers on Company radio, service or sales representatives over radio or in person, and occasionally by customers in person.
Assist customers in identifying proper products needed for specific end uses. Advise customers on Company order confirmation and delivery policies. Record customer orders on order form and in schedule book as received.
Determine Schedules. Tactfully balance cost effective delivery times and rates for Company with customer demands. Make schedule for drivers for next business day in correspondence with customer order requirements.
Complete Daily Reports. Complete reports daily on product sales, product allowances and adjustments, delivery problems, and other matters.
Skills You'll Need:
Interpersonal Skills. Must have ability to maintain satisfactory customer relations.
Must be able to work independently and make decisions while providing excellent customer service by phone and in person. Must be able to communicate effectively with both customers and truckers.
Time Management Skills. Must have ability to plan ahead to effect timely product delivery according to schedule, work at a fast pace, and prioritize work. Must be able to handle multiple tasks concurrently and work well under pressure.
Product Knowledge. Must have knowledge of paving, concrete, and construction materials and trucks. Must also have knowledge of transportation requirements and regulations.
Technology Skills. Must be skilled in using computers to record information and create reports.
Scheduling Skills. Must be able to schedule and organize large numbers of people and equipment efficiently and quickly.
Driving Skills. Valid driver's license is required.
What You'll Like About Us:
Great Company Culture. Our people share a competitive drive for excellence in an environment of trust, teamwork, open-mindedness and communication.
Safe. Industry leader in health and safety standards. We are committed to creating a safe work environment and protecting all employees and customers.
Meaningful Work. What sets up apart is the work we do impacts daily lives – and every employee contributes. Our aggregates produced are used to build roads, schools, hospitals, airports, and housing throughout the United States.
Health Benefits. Medical, Dental, Vision programs, plus much more.
Rest and Relaxation. Paid vacation, personal floating days, and paid holidays.
Prepare for the Future. 401(k) with company match and contribution.
Training and Development. We see our development programs and helping our employees meet their goals as a key part of our business.
Vulcan Materials Company is committed to employing a diverse workforce. Qualified applicants will receive consideration without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity, gender expression, veteran status, or disability.
IT Service Desk Escalations Work Director, Analyst (Non-Exempt)
Discover your opportunity with Mitsubishi UFJ Financial Group (MUFG), the 5th largest financial group in the world with total assets of over $2.4 trillion (as ranked by SNL Financial, April 2016) and 140,000 colleagues in nearly 50 countries. In the U.S., we're 13,000 strong, working together to positively impact every customer, organization, and community we serve. We achieve this by delivering on our values, putting people first, fostering long-term relationships built on honesty and mutual understanding, and inspiring the best in each other. This is all part of our inclusive, high-performing culture supported by Total Rewards that include our cash balance pension plan. Join a team that's working to fulfill its vision to be the world's most trusted financial group.
Reporting to the Service Desk Supervisor, responsible for the day to day work direction of the staff providing customer service, technical advice and training to employees.
Also responsible for assigned initiatives or assignments as designated by management
Provides Tier 1 and Tier 2 support of medium to high complexity.
Works in a team as a team member.
Work Direction and Customer Service Provides day to day work direction to assigned staff.
Resolves, troubleshoot and restore complex technical service and equipment problems that may have been escalated by staff for resolution.
This may include all levels of severity.
Perform root cause analysis.
Resolve more complex incidents by exercising advanced skill sets within the service desk of applications, software, hardware and network incidents.
Recommend procedures and controls for problem prevention.
Documents fixes and procedures.
Manages the coordination, dispatch and implementation of simple to multi-tier Client Requests (involving multiple business units/responsibility centers)
Manage the Special Request -SLA partnership with various Vendors and Dispatch to mitigate scheduling and implementation delays.
Liaison to interdepartmental staff and IT Support Groups for On-boarding, Access to various systems, training and station requirements to ensure that Agents have the appropriate tools to perform job functions.
Coordinates changes to Retail Branch Environments.
Coordinate add/modify/remove IP assignments with Network Engineering Support.
Documentation and Reporting:
Ensures resolution of department issues, validates accurate and timely documentation of daily incidents managed by the department.
Responsible for preparing designated reports and assist management in monitoring daily staff performance.
Response to executive management request or issues questions as it relates to hardware, software , cell phones, connectivity etc.
Training and coaching to assigned staff.
Provides guidance and formal (and informal) training, technical advice to customers using UB's hardware and software programs.
Responsible for working with onshore/offshore staff to provide procedures, guidance on UB practices and feedback on QA of outsourced staff.
Provides Bank-wide, end-user system training to facilitate CCR's UARs' UBuy, Telecom request and other support activity request processing.
Other Assignments or Initiatives: Assist management in Change Process Management.
Attend project meetings as required to ensure an awareness of constant changes occurring in the network, systems and applications areas.
Reviews and recommend to management changes impacting department/ systems.
Identifies appropriate documentation to be updated and ensures the proper level of validation has been addressed.
Assist management in crisis coordination.
Ensure the necessary support have been engaged, communications and documentation have been addressed while ensuring appropriate resources have been assigned.
Reviews and assesses recommendations of procedural improvements and/or enhanced diagnostic tools.
Reviews and validates long-term solutions will mitigate future occurrences of a problem.
Application or Schedule management and validation:
Assist management in assigning resources to review exceptions of system logs, WAN/LAN, WEB applications and run schedules to ensure active issues are actively being addressed.
Provides oversight and guidance to department staff, Operations and Help Desk for application, system or network exceptions.
Assist management in reviewing system environment to ensure appropriate documentation and operational procedures are identified and current.
Responsible for translating requests into technical specifications for support groups to enhance existing diagnostic tools, or create new tools.
4 to 6 years of IT Service/troubleshooting work experience with demonstrated an advanced working knowledge of basic to moderately complex hardware and software products and problem solving/troubleshooting skills.
Ability to direct staff
Ability to resolve complex technical issues, skills and abilities to project coordinate technical change.
Bachelor's Degree in Computer Science, Information Systems, or other related field or equivalent work experience.
We are proud to be an Equal Opportunity / Affirmative Action Employer and committed to leveraging the diverse backgrounds, perspectives, and experience of our workforce to create opportunities for our colleagues and our business. We do not discriminate in employment decisions on the basis of any protected category.
A conviction is not an absolute bar to employment. Factors such as the age of the offense, evidence of rehabilitation, seriousness of violation, and job relatedness are considered in all employment decisions. Additionally, it's the bank's policy to only inquire into a candidate's criminal history after an offer has been made. Federal law prohibits banks from employing individuals who have been convicted of, or received a pretrial diversion for, certain offenses.
Conn's was founded over 125 years ago and is currently operating 100+ stores and expanding into new markets. Conn's is publicly owned and offers a comprehensive benefits program including: Medical, Dental & Vision Benefits, Flexible Spending Accounts, Paid Vacation, Basic Life Insurance, 401(k) Retirement Savings Plan, Employee Stock Purchase Plan, Tuition Reimbursement and Employee Discounts.
The Service dispatcher's role is to dispatch all Service Calls to the Field Technicians
Call the customer and schedule Service calls
Works Service Reports
Must be able to multitask and assist the front counter customer
Must have computer skills and able to work with Access, excel word etc…
Minimum one year of dispatching experience
Must be proficient in Access, excel etc…
Experience using a personal computer or CRT is required
Ability to work Monday – Saturday, 40 hour work week between the hours of 730-530
Must have excellent phone skills
High school diploma or GED is required
Conn's is PROUD to be an equal opportunity employer.
Service Dispatcher Chrysler Dodge Jeep Ram
Do you have a passion for developing relationships, providing exceptional guest experiences, and being an innovator in the automotive industry?
As a Dispatcher at Bill Estes CDJR, you will have the opportunity to make a positive impact on our business and in the lives of our team members and customers every day. We are looking for an energetic, people-focused Service Dispatcher who will help us redefine the car-buying experience. Does this sound like you? Apply now!
Full-Time | FULL Benefits Package | Weekly Pay
745 E 56th St, Brownsburg, IN 46112
Responsibilities and Qualifications
The Service Dispatcher is responsible for the smooth work flow by distributing the service jobs to the appropriate technician according to customer need, time frame, tech skill level and source
Receive the repair orders from the service advisors/consultants, records the RO's in the dispatch route system and dispatch accordingly
Issue the repair orders to the technicians according to the instructions on the RO's, the degree of difficulty of the repair or maintenance, the available technicians' skill levels, customer requests and source of work
Make periodic checks with technicians and team leaders on work progress and advise shop foreman if assistance is necessary
Keep the service advisors up to date with the progress of the work, suggested additional work, parts and sublet delays and expected completion times
Receive notification from the technician when work is completed and sends the repair order to the service advisor
Promote customer satisfaction and retention by working closely and cooperatively with the advisors, technicians and foremen in promoting communication and efficiency
Other duties to be determined by management
Ability to work hard with limited supervision is required
Automotive service or military equivalent experience highly preferred
Must be able to manage independently in a fast paced work environment
Must be at least eighteen years of age
Must have a valid Driver's License
Must be able to pass pre-employment screens (background & drug test)
In order for you to be your best for our customers, you have to be healthy, financially-secure and continue to develop your skills and expand your knowledge. We are committed to helping you achieve these goals through our competitive benefits and perks program!
Competitive weekly pay
401k plans with company matching for most full-time and part-time team members
Health care – medical, dental and vision insurance plans
ZERO-COST medical premium for base HDHP option for team member only coverage (select roles eligible and job tenure applies: A&B Technicians, Body Shop Technicians, Internal Technician, Body Shop Mechanical Tech's, Painters, Shop Foreman, Sales Consultants, Service Advisors and Body Shop Estimators.)
Tax-free flexible spending accounts
Life Insurance ($30,000 complimentary), short-term and long-term disability plans
Paid holidays and PTO (up to 28 days depending on length of employment service and position)
Stock Equity Grant program for high performance (select front-line team members eligible!)
Employee discounts on service and cars
Up to 8 weeks paid pregnancy disability leave program
Career Path tool to assist in career development
Scholarship program for employees, their parents, and their dependents
Opportunities to join our community service initiatives
Recognition program with opportunity to earn credit on Amazon.com
Employee referral program with bonus opportunities
Why Asbury? Asbury offers the advantages only a major dealer group can. With more than 25,000 available vehicles in stock to sell, 500+ cars sold and 4,500+ vehicles serviced daily, 8,000 team members and 8 million customers, we are one of the largest Fortune 500 franchised auto retailers in the United States. Asbury operates more than 80 dealerships across the country-- which means there are plenty of opportunities for career growth and development. Our competitive pay and benefits, training opportunities, and recognition programs make Asbury an industry leader. To find out more, visit us at: www.asburycareers.com.
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