Dispatcher Street Department Job Description Sample
Dispatcher I - Transportation Department
License and Certification Qualifications: Commercial Driver's License (CDL) preferred.
High school diploma or equivalent required.
Two years of experience as a bus driver required. Experience within the district preferred.
Ability to speak clearly and effectively using a two-way radio system; knowledge of Gwinnett County Public Schools (GCPS) and Transportation Department policies and procedures; knowledge of district locations, roads, and support facilities; ability to work under pressure to analyze and prioritize situations, meet deadlines, resolve problems, and address emergencies; knowledge of general office practices; and ability to utilize Microsoft Office systems. Can work well under pressure and can coordinate information with 911 personnel in emergency situations.
Provide communications support and services to bus manager and department personnel assigned to channel, including individuals and agencies not on the bus, and documenting all of the activity that occurs on the radio channel for the Transportation Department. Relay information to 911 agencies and provide information to help emergency services respond faster on the scene.
1.Provide communications support for radio network.
a. Assist with ensuring drivers are compliant with Federal Communications Commission (FCC) regulations and district guidelines.
b. Report radio network infractions to appropriate personnel.
c. Report radio network mechanical problems to appropriate personnel.
d. Assist driver with problems, within scope of responsibility.
e. Communicate with calmness, patience, empathy, and understanding, as the situation dictates.
f. Display flexibility when appreciating different and opposing perspectives concerning an issue, adapting varying approaches as the requirements of a situation change, and changing easily as needs arise.
2.Provide assistance during emergency actions.
a. Verify appropriate information during bus breakdowns, emergency medical, and crisis situations.
b. Assist with the problem from beginning to end while continuing to service other drivers as necessary.
c. Provide solutions, within the scope of responsibility, as situations occur.
3.Provide 911 support during emergencies.
a. Communicate with appropriate 911 operators to relay an appropriate action plan for the situation.
4.Communicate necessary route adjustments as directed.
a. Process route changes made by supervisors.
5.Provide assistance to local schools with route issues.
a. Assist with searches for lost students, tracking late or "no show" buses, reporting routine bus problems as they occur, and other issues that may occur.
6.Perform administrative functions for the Transportation Department.
a. Daily sort, review, and enter all data collected via the radio.
b. Maintain the dispatch log.
c. Complete various assigned projects.
7.Work irregular schedules as needed.
a. When called upon, work past scheduled hours and report for duty as needed.
b. Work nights and weekend duty as assigned.
8.Demonstrate teamwork within the department.
a. Act in a cooperative, supportive manner with team members within the department, division, and district.
b. Assist team members during emergency routing situations.
c. Support supervisors and managers to ensure that drivers who are assigned sub routes are notified in a timely manner.
9.Perform other duties as assigned.
While performing the duties of this job, the employee is frequently required to sit for extended periods of time. Employee is also required to talk, hear, stand, and walk.
The employee may be required to use hands to touch, handle, feel, and/or reach. Employee is occasionally required to stoop, kneel, or crouch. The employee must occasionally lift and/or move up to 25 pounds.
Specific vision abilities required by this job include close vision, distance vision, color vision, depth perception, and ability to adjust focus. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Administrative Assistant - Street Department
Purpose of Position
Incumbent serves as Administrative Assistant for the Street Department, responsible for providing clerical support to department personnel.
Essential Job Functions
Greets office visitors, monitors gate entrances, and answers telephone, receiving/providing information, taking messages, or directing/ transferring to appropriate individual or department. Logs complaints and forwards to appropriate personnel. Monitors two-way radio and receives information and/or provides assistance as requested, including emergency requests from Police and Fire dispatchers.
Performs various clerical duties in assisting department personnel, such as maintaining appointment schedules and department calendar with daily meeting and trainings; drafting, typing, filing, proofreading correspondence and other documents, copying forms/documents, registering employees for classes and seminars. Sorts and distributes incoming mail daily, and prepares outgoing mail as assigned and going to post office as needed.
Assists in preparing and processing various claims/vouchers, including assigning appropriation numbers, preparing forms, verifying documentation and costs, verify funding availability for department purchases, communicating with contractors/vendors as needed, entering in ledger, obtaining signatures, and forwarding to the Office of Finance and Accounting.
Processes encroachment permit applications, collects fees, and receipts money.
Maintains various databases, including data entry and creating/printing specialized reports using a variety of computer software programs, such programs include City Works and On-Base.
Serves as a liaison between the trash contractor and department/City residents.
Assists with the Adopt-A-Street program. Assists volunteers with scheduling clean-up times, maintains database of current streets and volunteers.
Monitors inventory of office supplies and other supplies as requested, obtains cost comparisons, and orders as needed. Calls appropriate vendors for maintenance and repair of office equipment.
Enters information into the Web Ticket program for locating underground utilities.
Maintains department website page and city/department service fliers, including regularly updating information regarding department and events. Monitors the Street department general email account, responds and/or forwards emails as appropriate.
High school diploma or GED required. Associates Degree in business administration or related area, or equivalent combination of education and experience preferred.
Working knowledge of standard office policies and procedures, and ability to apply such knowledge to a variety of interrelated processes, tasks and operations.
Working knowledge of standard English grammar, spelling and punctuation, and ability to type with speed and accuracy, and properly operate a variety of standard office equipment, including computer, printer, telephone, fax machine, copier, calculator, two-way radio, digital camera, and scanner. Advanced knowledge of Microsoft Office Programs, such as Word, Excel, Outlook, and Publisher.
Ability to learn new software packages being used by department as needed.
Ability to understand and follow oral and written instructions, and work alone and with others in a team environment with minimum supervision.
Ability to work on several tasks at the same time and complete assignments effectively amidst frequent distractions and interruptions.
Ability to effectively communicate orally and in writing with co-workers, other City departments, and the public, including being sensitive to professional ethics, gender, cultural diversities and disabilities.
Possession of a valid Indiana driver license and demonstrate a safe driving record, and must remain insurable through the City's liability insurance carrier. (Refer to the Civilian Personnel Policy for additional information.)
Incumbent maintains frequent contact with co-workers, other City departments, and the public for the purpose of exchanging information.
Incumbent reports directly to Office Manager.
Incumbent performs duties in a standard office environment involving sitting for long periods, sitting and walking at will, hearing sounds/communication, and handling/grasping/fingering objects, lifting objects weighing less than 25 pounds, and close vision. Incumbent occasionally works extended, weekend and/or evening hours.
Public Safety Dispatcher
PUBLIC SAFETY DISPATCHER
Regular Full Time Employment Opportunity
A complete application packet will consist of a City of Sunnyvale employment application, responses to the required supplemental questions and a current (dated within one year of application) typing certificate verifying 35 or more net words per minute (online typing certificates will not be accepted).
Under general supervision of the Senior Public Safety Dispatcher, processes emergency and non-emergency calls for service; dispatches police, fire-fighting, medical, rescue, animal control or other emergency equipment, by telephone or radio, utilizing complex technical aids, such as computer aided dispatch systems (CAD); and performs related work as required.
The position of Public Safety Dispatcher is a fully qualified journey-level technical classification. This classification differs from the lower-level classification of Public Safety Dispatcher-In-Training in that the Public Safety Dispatcher-In-Training is the entry level classification whereby incumbents are learning to perform the duties of the classification. It is further distinguished from the higher-level classification of Senior Public Safety Dispatcher in that the Senior Public Safety Dispatcher has supervisory responsibility.
Essential Job Functions
(May include, but are not limited to, the following):
Answers the telephone and receives 9-1-1, emergency and non-emergency requests for assistance, evaluates the information provided and creates CAD system event; relays information to other jurisdictions or provides pre-arrival and post-dispatch instructions to the caller; processes and prioritizes incoming calls.
Dispatches fire, police, medical and animal control personnel and equipment on both routine and emergency calls utilizing a computer aided dispatch system, multiple video display terminals, radio dispatching consoles and related equipment.
Monitors and maintains status of public safety personnel and equipment; analyzes situations accurately and takes effective action to help ensure officer safety; may participate in the reassignment of fire equipment to ensure adequate city-wide fire protection.
Provides operational support for police, fire, and medical operations including warrant checks and confirmations, tow requests, and facilitation of outside agency assistance and mutual aid request.
Provides Emergency Medical, Fire and/or Police Dispatching Services, including pre-arrival and post-dispatch instructions.
Maintains familiarity with major roads, streets, areas, and industrial and public facilities within the city limits.
Maintains records of all calls received and prepares reports of critical incidents; performs routine clerical work associated with the assignment.
May provide one-on-one dispatcher operational training.
Work is performed in a structured and often stressful work environment that includes structured breaks and lunch schedules. Position requires prolonged sitting, standing, walking, reaching, twisting, turning, kneeling, bending, squatting and stooping in the performance of daily activities. The position also requires grasping, repetitive hand movement and fine coordination in using a computer keyboard. Additionally, the position requires near and far vision in reading documents and computer screens, and the ability to distinguish and interpret the meaning of colors on video display terminals. The position requires the ability to view multiple video display terminals for extended periods of time in low light. Acute hearing sufficient to distinguish and comprehend simultaneous communications from several sources is required, as is the ability to speak in a clear and distinct manner and carry on multiple conversations while distinguishing background radio communications. The need to lift, drag and push files, paper, books and documents weighing up to 10 pounds is also required. Work is performed in a confined area and incumbents wear a headset, which restricts physical movement about the work area. Some of these requirements may be accommodated for otherwise qualified individuals requiring and requesting such accommodations.
Education and Experience:
The minimum qualifications for education and experience can be met in the following way:
Graduation from high school or tested equivalent; AND
Two years of experience within the last five years dispatching police and/or fire services for a public safety agency utilizing contemporary dispatching technical tools, including computer aided dispatching systems; OR
Successful completion of probation as a Public Safety Dispatcher-in-Training with the City of Sunnyvale.
Police, fire, medical and/or animal control call processing protocols, dispatching and emergency procedures.
Contemporary dispatching technical tools and equipment, including computer aided dispatching systems.
Primary roads, streets, highways, major buildings and public facilities within the city limits.
Methods and techniques for responding to calls for emergency service.
Office methods, procedures, software and equipment.
Police and fire codes, including California Penal Code, Vehicle Code and Sunnyvale Municipal Code.
Proper record-keeping techniques.
Principles of customer service.
Operate a computer-aided dispatch system with sufficient speed and accuracy to document field activity and create calls for dispatch within response criteria guidelines.
Analyze situations quickly and accurately and take effective action to assure officer and citizen safety.
Accurately enter information into the computer aided dispatch system while simultaneously receiving information by phone or radio.
Extract information or data from multiple video terminal displays which dynamically update.
Apply Department of Public Safety telephone answering techniques, policies and procedures.
Memorize street names and locations. Type at a rate of 35 net words per minute.
Work in a highly structured environment where all communications and work are recorded or documented as public record.
Maintain composure and work effectively under pressure.
Carry on multiple conversations while distinguishing background radio communication.
Operate a computer using word processing and business software and other office equipment.
Understand and follow written and oral instructions.
Communicate effectively, both orally and in writing.
Establish and maintain and promote positive and effective working relationships with employees, other agencies and the public.
Demonstrate initiative and exercise good judgment in the performance of duties.
Work independently and as a team member; recognize and set priorities and meet deadlines.
Observe safety principles and work in a safe manner.
Work any shift, on any day, including irregular hours on short notice.
Complete both Fire and Police Dispatch certification courses, approved by the National Academy of Emergency Dispatch, within one year of appointment or in accordance with an extended time-line as approved by management.
Wear a uniform.
Possession and continued maintenance of a valid class C California driver's license or the ability to provide alternative transportation as approved by the appointing authority and a safe driving record.
Completion of a Basic Police Dispatcher certification course approved by the California Peace Officers Standards and Training organization (POST) within one year of appointment.
Possession of a POST Public Safety Dispatcher certificate within 18 months of appointment.
Completion of Emergency Medical Dispatch certification courses, approved by the National Academy of Emergency Dispatch, within one year of appointment, and subsequent continued maintenance of Emergency Medical Dispatch certification.
- Completion of Emergency Fire Dispatch and Emergency Police Dispatch certification course at hire.
Application and Selection Process
If you are interested in this opportunity, please submit a complete City of Sunnyvale application with responses to the supplemental questions and a current (dated within one year) typing certificate verifying at least 35 net words per minute (online typing tests are not accepted) to the Department of Human Resources (postmarks or faxes are not accepted).
Candidates are asked to fully describe any training, education, experience or skills relevant to this position. Electronic applications may be submitted on-line through the City's employment page at www.sunnyvale.ca.gov and click on 'CITY JOBS' or application materials may be submitted to: Department of Human Resources, 505 West Olive Avenue, Suite 200, Sunnyvale, CA 94086. Applications will be accepted on a continuous basis. This recruitment may close at any time without notice.
For more information on how to obtain and submit a typing certificate, please click here or follow the link to https://sunnyvale.ca.gov/civicax/filebank/blobdload.aspx?BlobID=25130.
Please note: On-line typing tests are not accepted. You must complete an in-person typing test given and signed by a proctor.
Applications will be screened based on the minimum qualifications of this position. Based upon a review of the application materials, qualified candidates will be invited to participate in the next stage of the recruitment process, which will consist of a CritiCall examination, at a future date to be determined. Those candidates that receive a passing score on the examination will be placed on an eligibility list for up to one year, in accordance with the City's Civil Service Rules and Administrative Policies. (Note: The examination process may be changed as deemed necessary by the Director of Human Resources).
Any candidate selected by the hiring department will be required to successfully complete a pre-employment process, which may consist of a background history check, psychological exam, as well as medical exam(s) including an alcohol/drug screening administered by a City selected physician(s) before hire. Prior to starting work, all newly-hired employees will be fingerprinted to check conviction history. A conviction history will not necessarily disqualify an applicant from appointment; however, failure to disclose conviction history will result in refusal of employment or termination. Positions which are covered by the Department of Transportation regulations are required to submit to a pre-employment drug test and to random drug and alcohol testing.
To be considered for this opportunity, eligible current employees must have an overall rating of competent on the most recent performance evaluation.
This position is represented by the Communications Officers Association (COA)
The information contained within this announcement may be modified or revoked without notice and does not constitute either an expressed or implied contract.
The City of Sunnyvale is an Equal Opportunity Employer. It is the policy of the City of Sunnyvale not to discriminate against all qualified applicants or employees on the basis of actual or perceived race, religion (including religious dress or grooming practice), religious creed, color, sex (includes gender, gender identity, gender expression, transgender, pregnancy, childbirth, medical conditions related to pregnancy or childbirth, breastfeeding or medical conditions related to breastfeeding), sexual orientation (including heterosexuality, homosexuality and bisexuality), ethnicity, national origin, ancestry, citizenship status, military and veteran status, marital status, family relationship, age, medical condition, genetic characteristics and/or genetic information, and physical or mental disability. Applicants needing special accommodations for testing should submit a request to the Department of Human Resources at time of application.
Police Communications Dispatcher
Under general supervision, receives, evaluates severity and prioritizes emergency and non-emergency calls for service; dispatches appropriate first responders or transfers calls to appropriate agency; monitors surveillance and alarm systems; coordinates with officers and other agencies during in-progress calls and regional incidents; provides front-counter and general clerical support; and performs related duties as assigned.
Essential Duties & Responsibilities
The duties listed below are intended only as illustrations of the various types of work that may be performed. The omission of specific statements of duties does not exclude them from the position if the work is similar, related or a logical assignment to this class.
Operates radio and automated telephone and computer-aided dispatch (CAD) systems to receive and transmit routine and emergency calls from the public; evaluates, prioritizes and sequences incoming information and determines nature and priority of calls and/or transfers calls to the appropriate agency; dispatches police personnel and equipment to incidents according to established procedures.
Maintains radio contact with police units on assignments; notifies other departments of needed support services; monitors radio frequencies for mutual aid; notifies other jurisdictions when coordination is needed; responds to field unit requests via radio or telephone for information; receives, enters and relays to field units situational information such as suspect descriptions, location updates and location of other responders.
Performs vehicle, record and warrant checks and operates the California Law Enforcement Telecommunications System (CLETS) and accesses National Crime Information Service and Stolen Vehicle Systems.
Monitors fire alarms, surveillance and other alarms for all District facilities and notifies appropriate District personnel.
Provides front counter and general clerical support, including purchase requisitions and travel expense forms; processes live scan fingerprints and assigns key fobs to employees; maintains a variety of statistical logs, records and reports; data enters citations, police reports and calls for service; assists with department payroll processes and submission of human resources documents.
Demonstrates sensitivity to and understanding of historically minoritized groups and participates in professional development activities to increase cultural competency to enhance equity-minded practices within the District.
Provides day-to-day guidance to student aides; monitors work for completeness and conformance with all legal/regulatory requirements/standards; provides information, instruction and training on work procedures and requirements.
Provides assistance in the operation of the District's parking permit system; answers questions regarding the parking citation program and may collect payments.
Performs related duties as assigned.
Employment Standards / Minimum Qualifications
KNOWLEDGE, SKILLS AND ABILITIES
Computer-aided dispatch terminal, two-way radio, computerized mapping system and other computer programs used to research and obtain information.
Proper operation and care of radio and telephone equipment and operational characteristics of emergency communication system equipment.
Law enforcement codes, terminology, phonetic alphabet, procedures and practices.
District campuses and regional geography, street names, locales and map usage.
Operations, services and activities of a police department within a multi-campus community college district.
Methods and procedures used in police records management activities and systems.
Common student needs, issues and concerns applicable to area of assignment.
Federal, state and local laws, policies and directives applicable to areas of responsibility including the Family Educational Right to Privacy Act (FERPA), Sexual Registrant, National Institute Management System (NIMS), and DOJ and FCC requirements.
Standard office practices and procedures, including recordkeeping and filing.
Customer service practices and telephone etiquette.
Practices and techniques of sound business communication; correct English usage, including spelling, grammar and punctuation.
Safety policies and safe work practices applicable to the assignment.
Uses and operations of scanners, phone systems, computers and standard business software.
Basic practices and procedures for providing work guidance to student aides.
Skills and Abilities to:
Receive calls for emergency and non-emergency services, elicit information to assess situations from callers, many of whom are upset, distressed and not communicating clearly, and determine appropriate equipment and personnel to dispatch.
Analyze situations as they occur and respond appropriately to ensure the protection of District employees, students, the public and police personnel.
Operate and monitor a variety of communications equipment, including radio consoles, telephones and computer systems and related software.
Broadcast clear, concise and specific instructions over the radio in a distinct, well-modulated voice.
Simultaneously listen, enter key information quickly and accurately, and respond during difficult or traumatic situations.
Sit for long periods of time, work rapidly under stress and exercise good judgment in emergency situations.
Administer and explain the administration of emergency first aid.
Effectively engage and support historically minoritized groups by addressing issues of equity and improving culturally responsive service-oriented practices.
Communicate effectively, both orally and in writing.
Understand and follow written and oral instructions.
Operate a computer and use standard business software.
Establish and maintain effective working relationships with all those encountered in the course of work.
EDUCATION AND EXPERIENCE
Graduation from high school or GED equivalent, at least 18 years of age, and one year of clerical experience; or an equivalent combination of training and experience. Experience in law enforcement, emergency services or public safety dispatching is preferred.
LICENSES, CERTIFICATES AND OTHER REQUIREMENTS
A valid California driver's license and the ability to maintain insurability under the District's vehicle insurance program.
Enrollment in and successful completion of the California P.O.S.T Basic Public Safety
Dispatcher Course during the probationary period. P.O.S.T Certificate must be maintained as a condition of continued employment.
Successful completion of a POST-approved comprehensive background investigation is required, including a review of employment history, criminal conviction record, credit history, use of intoxicants and/or other controlled substances.
PHYSICAL AND MENTAL DEMANDS
The physical and mental demands described here are representative of those that must be met by employees to successfully perform the essential functions of this class. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly required to walk and stand; use hands to finger, handle, feel and operate objects, tools and controls; reach with hands and arms; perform repetitive movements of hands and wrists; and sit for extended periods in a restricted area. The employee is required to talk and hear in person and by telephone and radio. The employee is frequently required to lift up to 10 pounds.
Specific vision abilities required for this job include close vision, distance vision, use of both eyes, depth perception, color vision and the ability to adjust focus..
While performing the duties of this class, an employee uses written and oral communication skills; reads and interprets data, information and documents; analyzes and solves problems; deals with constant interruptions and multiple concurrent tasks in high-stress situations; responds to life-threatening, emergency situations; carefully observes and interprets people, conditions and situations; and interacts with others encountered in the course of work, including frequent contact with District employees, students, the public and dissatisfied/abusive individuals.
The work environment characteristics described here are representative of those an employee encounters while performing the essential duties of this class. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
The employee works under typical office conditions subject to frequent interruptions and contact from outside the department; and intermittent exposure to individuals acting in a disagreeable fashion.
The employee may be required to travel to locations other than assigned work site and to adjust to work schedule changes and requirements to work overtime. Assessment Process
To move forward in the selection process, you must complete an online application through our web site at http://www.schooljobs.com/careers/scccd. Please attach to your application a copy of your degree or transcripts (including when degree was awarded) or your application may be considered incomplete. Resumes may also be uploaded but cannot be used in lieu of a completed application.
ONCE YOU HAVE SUBMITTED YOUR APPLICATION YOU WILL NOT BE ABLE TO MAKE REVISIONS TO YOUR APPLICATION MATERIALS.
When completing the application, please make sure you include ALL current and previous employment in the Work Experience section of the application and complete ALL fields, including the name and contact information for your supervisors. Experience that is included in the resume but not in the Work Experience section of the application may not be considered for the purpose of determining whether you meet the minimum qualifications.
All required documents must be submitted by the applicant. Personnel Commission staff will not upload your documents for you. The State Center Community College District does not accept letters of recommendation for classified positions. Please do not attempt to attach letters of recommendation to your application.
APPLICATION REVIEW AND ASSESSMENTS
The assessment process will also include an online competency assessment (50% weight) and an oral interview assessment (50% weight). Of those achieving a passing score on the competency assessment, only the 20 highest scoring candidates, plus ties, will be invited to the oral interview assessment. Passing score is 75% out of 100% on each assessment section.
INITIAL ASSESSMENT TENTATIVELY SCHEDULED FOR AUGUST 23, 2019
To move forward in the selection process, you must complete an online application through our web site at http://www.schooljobs.com/careers/scccd. Please attach to your application a copy of your degree or transcripts (including when degree was awarded) and your POST Academy Certificate or your application may be considered incomplete. Resumes may also be uploaded but cannot be used in lieu of a completed application.
The assessment process / assessment date is subject to change as needs dictate. All communication regarding this process will be delivered via email to the address listed on your application.
Those applicants who pass the assessment will be placed on a district-wide continuous eligibility list within ranks 1-3. Unless otherwise indicated, the eligibility list will be used to fill current vacancies at the District Office for at least six months. The current vacancy is a part time position.
PASSING THE ASSESSMENTS AND BEING PLACED ON THE ELIGIBILITY LIST DO NOT GUARANTEE AN OFFER OF EMPLOYMENT.
Candidates hired in this position are required to work various shifts (day shift, swing shift, midnight shift) as well as weekends and holidays. Schedule changes may occur based on seniority and department coverage. The SCCCD Police Department is staffed on a 24-hour basis.
Individuals with disabilities requiring reasonable accommodation in the selection process must inform the State Center Community College District Personnel Commission Department in writing no later than the filing date stated on the announcement. Those applicants needing such accommodations should document this request including an explanation as to the type and extent of accommodation needed to participate in the selection process.
State Center Community College District is an Equal Opportunity Employer. It is the policy of State Center Community College District to provide all persons with equal employment and educational opportunities without regard to race, ethnicity, national origin, gender, age, disability, medical condition, marital status, religion or similar factors as defined by law. We are a Title V employer.
To receive emergency and non-emergency calls and act as a liaison between the members of the community, other agencies, department personnel and field units in support of organizational goals and objectives. This position requires a thorough background investigation, polygraph, and a pre-employment medical exam to be completed on each final candidate, prior to appointment.
Note: Salary posted does not reflect 2.5% shift differential for shift work. This recruitment is open and continuous and may close, without notice, at any time once a sufficient number of applications have been received.
This position is represented by Fairfield Employees' Association (FEA) and receives an excellent benefits package, including:
Scheduled salary increase of 4% in the first full pay period of July 2020.
CalPERS pension eligibility
Generous contributions to medical, dental and vision plans.
3 medical carriers to choose from: Kaiser, Sutter Health or Western Health
Monthly employee premium as low as $93 for Kaiser family plan
In addition to vacation and sick leave accruals, 32 hours of personal leave annually, which is 100% cashable. City paid life insurance, deferred compensation and retirement health savings contributionsWORKING CONDITIONS:
Work is performed in the Communications Center in the Police Department. The environment includes exposure to stressful situations; work will involve pressure generated by the necessity for appropriate and timely response and follow-up required by emergency and routine events that often occur simultaneously.
Dispatchers are assigned to shifts on a rotating basis including day, swing or graveyard, depending upon department needs. Work will include shift assignments on weekends and holidays.
Primarily sedentary work requiring the ability to sit for long periods of time and manual dexterity to sufficiently operate computer keyboards. Requires good vision, the ability to hear well enough to receive information over the telephone and radio amid background noise, and verbal clarity.
Work will also involve bending, twisting, turning and reaching. Minimum Qualifications
One (1) year customer service related experience, including significant contact with the public, or performing work that includes multi-line telephone systems is preferred.
Education equivalent to completion of the twelfth grade is required.
LICENSE AND / OR CERTIFICATE:
Must possess, or be able to obtain a P.O.S.T. Safety Dispatch Certificate and Emergency Medical Dispatch Certificate within one year of hire.
A typing certificate indicating 40 net words per minute, dated within the last twelve (12) months, must be attached to your application. Self-administered exams will not be accepted; the certificate must be from an outside agency (i.e. employment agency or school).
Employees hired as Dispatcher I are required to meet the requirements of and promote to Dispatcher II by the end of the 12-month probationary period.
Must be at least 18 years of age at time of hire.
Candidates will be required to pass a thorough background investigation.
Must be able to maintain the same level of security as when first hired. Failure to maintain this level of security clearance is grounds for dismissal.
Examples of Duties
Duties may include, but are not limited to, the following:
Answer non- emergency and emergency telephone calls; evaluate requests for validity, priority and type of response required; determine the location and nature of non- emergency and emergency calls for service.
Learns and operate a computer aided dispatch system, records system, mobile data system, and make inquiries and entries into the external law enforcement computer system.
Dispatch fire and ambulance emergency services when appropriate; provide emergency medical pre-arrival instruction over the telephone.
Operate a multi-channel radio console that supports fire and other emergency services; provide information and coordinate response for fire, medical and public works equipment. Monitor equipment including alarm equipment.
Learn and become independently capable to dispatch emergency services including police and other emergency services when appropriate.
Correctly determine departmental resources for varying emergency situations.
Maintain and prepare accurate records and logs of messages received and dispatched.
Assist citizens at the police department front counter.
Perform related duties as assigned.
Knowledge & Abilities
The geography of the City of Fairfield and Solano County.
Modern office equipment and software including fax machines, personal computers, and windows based applications.
During probation the following knowledge must be acquired: codes, practices and procedures used to transmit information to units in the field and locations of streets and buildings.
Use a computer-aided dispatch system to coordinate emergency response for police, fire and emergency medical services.
Learn the operation of multiple channel radio system.
Think clearly, remain attentive, and apply common sense in emergency situations.
Hear and understand telephone and radio communications.
Effectively communicate with people by giving information, directions, and instructions via telephone and radio; speak and enunciate clearly.
Maintain the confidentiality of information exposed to in the work place.
Use courtesy, tact, and firmness when dealing with the public.
Type at a speed of 40 net words per minute (from clear copy and oral communications).
Remain calm under pressure or tense situations.
Learn and remember numerical and alphabetical code systems.
Perform multiple tasks simultaneously.
THE SELECTION PROCESS:
Based on the information provided in the application documents, the best-qualified applicants will be invited for further examination. All applicants meeting the minimum qualifications are not guaranteed advancement through any subsequent phase of the examination.
Depending upon the number of applications received, the examination may consist of an application screening, written and/or practical exam, oral interview, or any combination. This position requires a thorough background investigation, polygraph, and a pre-employment medical exam to be completed on each final candidate, prior to appointment.
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EQUAL OPPORTUNITY EMPLOYER
Part-Time Laborer - Street Department
20-50# X50-75# X75-100# X >100# XPush/Pull Occasional Frequent Constant50-100# X100-150# X >150# XDepending on the job duties for the day the Laborer may have to perform lifting, pushing or pulling on a more or less frequent basis. However, job duties may change throughout the week depending on the needs of the Street Department.Bending/Squatting/Twisting – Is required constantly throughout the day repairing, maintaining, and constructing streets, right-of-ways, and easements. When working equipment to maintain landscaping, it also requires constant bending, squatting, twisting or a combination of all three (3) components.Pushing/Pulling – Is required constantly while working on jobs for landscaping including weed eating, and on jobs that require patching streets using a lute. Required constantly while manipulating concrete drainpipes. Also used occasionally moving manhole covers, storm drains, and pulling signposts out of the ground.Lifting/Carrying – Is required constantly in lifting hand tools, carrying a weed eater, carrying a leaf blower, shoveling of materials, and using a chain saw on certain jobs. Also required occasionally lifting jack hammers, pavement breakers, storm drains, post driver, sledge hammer, and other material used in the repairing, maintaining, and construction of streets, right-of-ways, and easements.The following items were weighed and can be lifted, carried, pushed, pulled, or manipulated in a fashion using all four (4) components:Item WeightShovel with asphalt 16#Street sign 11#Street sign post 40#Jack hammer 75#Storm drain frame 285#Storm drain grate 220#Storm drain curb box 250#Bag of cement 80#Chain saw 20#Weed eater 15#Post driver 35#Sledge hammer 15#Road barrels 20#Road cones 12#Tractor tire 62#The jack hammer was weighed as above, however, this does not account for friction force that is caused when breaking up pavement or when it may jam in the pavement. The signpost was also weighed but does not account for friction force pulling the post out of the ground.Employees are able to get help with lifting heavy objects and are encouraged to if an object weighs over one hundred (100) pounds.Standing/Walking – Can be required constantly throughout the day depending on the job.Sitting – Can be required constantly through the day depending on the job.Reaching – Is required constantly using landscaping equipment, manipulating tools and using material in the repair, maintenance, and construction of streets, right-of-ways, and easements.Manual Dexterity/Gripping – Performed constantly.Fine Motor Control – Can be performed frequently cutting out letters and fabricating street signs, and using small hand tools.Climbing Ladders – Required occasionally ascending/descending ladders in manholes, and putting up signs up to twenty-four (24) feet high.Overhead Activity – Required occasionally when lifting items overhead such as a jack hammer, post driver, and sledge hammer.Driving – Can be performed constantly depending on the job for the day. Includes driving a truck, tractor, backhoe, pneumatic rollers, salt truck, graters, bulldozers, and dump trucks.Tools handled:ShovelJack hammersTamp barHammerWrenchesLuteWeed eaterManhole hookSledge hammerPost driverChain sawPavement breakerWork Conditions Exposed To:Hot temperaturesCold temperaturesSudden changes in temperaturesNoiseSlippery surfacesRainSnowDust/DirtFumesNeed physical ability for:Squatting Pushing/PullingBending/Crouching Lifting/CarryingStooping ReachingHand gripping Overhead ActivityFine motor control ClimbingTwisting DrivingHand/Eye coordination Foot ControlAddendum April 15, 2014
Police Services Dispatcher
The City of Santa Ana is looking for individuals who are results-oriented, possess great attitudes, demonstrate creativity and innovation, work efficiently, show a record of success and have a PASSION for public service. Having the best employees provides the best service to the community.
The position is assigned to the Communications Unit, which is a 24-hour, seven-days-per-week operation.
Under general supervision on an assigned shift, receives emergency and other calls for service and dispatches appropriate personnel and equipment utilizing computer aided dispatch, telephone and/or radio communications equipment.
Applications are currently being accepted on a continuous basis, however this recruitment can close at any given time and without notice. You are encouraged to apply immediately.
Effective July 1, 2020, the base salary for this classification shall be increased by eight (8) salary rate ranges (approximately 4%).
Essential Functions Include But Are Not Limited To
Receives 911 emergency calls and major emergency disaster calls from the public for police or other emergency services
Evaluates information to determine location of the emergency and the appropriate personnel and equipment needed
Dispatches emergency units on the computer aided dispatch
Maintains contact with all units on assignment to determine status and location
Provides assistance and explains response procedures
May coordinate with state, county and other local agencies to provide information and coordinate call responses
Answers non-emergency calls for assistance, screens calls and routes calls to appropriate person or office
Inputs data into calls for service for police response
Coordinates with local, state and federal agencies for related information; performs entries into the California Law Enforcement Telecommunications System
Tests communications equipment and reports malfunctions
Performs other functions as assigned
One year of clerical or other work experience involving public contact. Graduation from high school or G.E.D. equivalent may be used in combination with experience to provide the knowledge and abilities listed below.
Ability to learn: principles, practices, and procedures involved in public safety communications work; operation of radio/telephone receiving and transmitting equipment; some of the geography of the City and the location of streets and important buildings.
Ability to: type 35 words per minute; differentiate basic colors; speak clearly in a well modulated voice using good diction; work under stress and exercise good judgment in emergency situations; adjust quickly to changing situations; keep records and prepare reports; hear accurately; effectively read and interpret maps; and establish and maintain effective working relationships with other employees and the public.
All applicants are required to complete and submit a City application form online, as well as complete the supplemental questionnaire. Please note that resumes will not be accepted in lieu of an online application. To apply, click on the "Apply" link located at the top of this page. New users must create an account first. Click on this link for instructions on how to set up your account and apply for the first time: Online Employment Application Guide.
Applications and answers to the supplemental questionnaire will be thoroughly reviewed by the City staff. Those candidates who possess the most pertinent education, training, experience, and qualifications, will be invited to participate in the selection process, which will include the following (components 2 through 4 may be administered in different order):
1.ECOMM National Examination (Weighted 50%): includes multiple-choice video simulations and computer administered tests in which candidates must listen, multitask, analyze dynamic information, illustrate good judgment in controlling callers, determine the accurate response to callers, and perform accurate data entry. The examination is administered by the National Testing Network (www.nationaltestingnetwork.com). The examination is administered by the National Testing Network. PLEASE DO NOT TAKE THE FRONTLINE EXAM UNTIL YOU RECEIVE AN E-MAIL STATING THAT YOU MEET THE MINIMUM QUALIFICATIONS.
2.Proof of Typing Ability (Performance Exam): (Qualifying) candidates are required to submit a typing certificate demonstrating a minimum net typing speed ability of at least 35 words per minute. Acceptable typing certificates must be from a government, employment or training agency and must have been obtained within the last 6 months. The test used to issue the typing certificate must be at least 5 minutes in length. Certificates from online self-proctored examinations will not be accepted. Candidates are encouraged to submit typing certificates at the time of filing the online application. Proof of the typing certificate may be required prior to being invited to the other selection process components.
3.Background Orientation: (Qualifying) candidates will prepare a personal statement, receive background packet, and meet with background investigator.
4.Oral Interview Examination: (Weighted 50%) candidates will meet with Police Communications staff, who will evaluate each their training, experience, education, and personal qualifications for the position.
NOTE: Following the completion of the aforementioned civil service recruitment process, the Police Department will receive the names of candidates eligible for hiring consideration and will contact candidates directly to schedule departmental selection interviews with the Police Communications Manager.
Candidates who pass the departmental selection interview will be referred to the background unit for a thorough police background investigation. Contents of the background file and results of the background investigation may also be reviewed by the Police Chief prior to selection. The review of suitability for employment will include an examination by a licensed psychologist, a polygraph examination, and a medical examination.
Bilingual Oral Fluency Examination (If applicable): will evaluate ability to communicate effectively in both English and Spanish. This component may be administered prior to hire date. Bilingual fluency pay is an additional $175 per month, which is not included in the salary listed at the top of this bulletin.
Flooring Department Manager (Hull Street - 102)
GENERAL RESPONSIBILITIES: Discernment of Rug quality and material makeup of the Product. Merchandise and categorize appropriately for optimum visual and assortment selection i.e. Traditional, Transitional and Contemporary. Train direct reports and comprehensive communication with other business partners i.e. Buying. Analyze the floor and determine and adjust and drive dynamic sales performance.
- Receiving Merchandise
- Tagging the product, price and SKU
- Manage inventory – tag and sold at correct specifications
- Processing special orders
- Shop competitors, communicate to stakeholders/corporate for a competitive response
- Educate, coach and train sales staff.
- Comprehensive knowledge of add on and peripheral product, adapt into sales strategy
- Provide an outstanding customer experience for each and every guest
- Must be flexible with work schedules and be available, as needed, to work evenings, holidays, and weekends, with or without advance notices.
- Weekly meetings with corporate and local management staff.
- Manage, personnel and time records for direct reports
- Close open order, constant and regular review on open orders for handling appropriate
- Daily email monitoring for goals and performance comparison and administrative communications.
- Set the floor for promotions and timely removal for standard buy to maintain sales within acceptable margins.
- Maintain safe, clean and neat appearance, ensure rugs are hung properly
- Any other duties and responsibilities as assigned by management.
High school diploma or GED
- Experience: 2 yrs + experience in Retail Flooring/Rug Industry preferred
Skills: Basic computer literate
Getting students to school safely, on time and ready to learn.
Durham School Services has almost a century of experience in providing safe and reliable transportation to student across the US. Durham is also part of a much larger family along with Petermann, Stock Transportation, Septran, The Provider, TransExpress, Safeway and Smith Bus, who come together as National Express LLC (NELLC). NELLC is one of the leading transportation companies in North America, operating 250 branches and employing 30,000 individuals. As a leader in student transportation, National Express, LLC (NELLC) is committed to exceptional safety, outstanding customer service and positive employee relations. We are currently seeking a Dispatcher for our Customer Service Center (CSC) in POSITION LOCATION.
Directs and monitors daily assignments; schedules drivers, bus assistants, and assigns vehicles to ensure daily coverage of all routes, field trips, and charter work.
Ensures direct and indirect daily activities of drivers and bus assistants are assigned and accomplished on-time.
Communicates all relevant details of driving assignments to drivers to ensure proper execution.
Assist drivers with routing directions and directs them to perform special services when required.
Recommends appropriate disciplinary action, up to and including suspensions and/or discharge, for part-time staff for violations of company policies.
Responds to emergency calls, facilitates emergency response network, coordinates mechanical service repair, and assigns replacement buses and drivers when there is a problem on a route.
Notifies District and building personnel of all changes in route assignments, emergency situations, accidents, breakdowns or any other event that will disrupt service.
Maintains route documentation and records (relevant contract requirements, school information, student data, route changes, relevant maps, vehicle details, bus assignments, driver details) for the purpose of providing accurate and reliable information to customers and complies with district and state requirements.
Coordinates vehicle service and mechanical repairs with Maintenance Supervisor to assure uninterrupted service delivery.
Maintains high compliance to dispatch standard operating procedures.
Handles customer concerns and requests for information in an expeditious and professional manner.
Escalates unresolved issues to management as appropriate.
Company name is: Durham School Services
High school diploma or GED
Previous dispatch experience is preferred;
Knowledge of surrounding geographic area to ensure effective and efficient routing. Ability to organize and prioritize time to balance conflicting demands related to customer care and dispatching.
Ability to communicate effectively with colleagues and customers in fast-paced and/or stressful environment (interpersonal & telephone skills).
Ability to read and interpret documents and instructions from customers and other team members
Ability to perform work activities requiring cooperation and instruction
Ability to function in a fast-paced environment, under substantial pressure
Ability to work within the appropriate level of independence
Ability to problem solve
Ability to operate two-way and emergency radio systems
Ability to use office machines (fax, scanner, copier, zip drive, telephone system)
Ability to use Microsoft Office Program and computerized routing software.
Ability to work independently
Ability to read road and street maps
Ability to keep organized and accurate records relating to overall dispatch and routing responsibilities
Bi-lingual abilities a plus
Durham School Services is an Equal Opportunity Employer.
For more information please visit http://www.durhamschoolservices.com or http://www.nellc.com.
Key Words : Dispatch, Dispatcher, Bus Dispatcher, Truck Dispatcher, Delivery Dispatcher, Transportation Dispatcher, Public Safety Dispatcher, Emergency Dispatcher, Radio Dispatcher, Station Dispatcher, Router, Route Writer, Route Planner, Trip Planner, Transportation Route Planner, School Bus Transportation, Student Transpo
Dispatcher I - T10956-201605
- YOU WILL BE REQUIRED TO TAKE AND PASS A COMPUTER-BASED PERFORMANCE TEST TO BE CONSIDERED FOR THIS POSITION.
THIS JOB REQUIRES MULTI-TASKING SKILLS AND THE ABILITY TO MAKE QUICK DECISIONS.
FOR POSITIONS IN THE POLICE DEPARTMENT, SELECTED CANDIDATES WILL UNDERGO A COMPREHENSIVE CHARACTER AND BACKGROUND INVESTIGATION, INCLUDING A POLYGRAPH EXAMINATION AND FINGERPRINT CHECK PRIOR TO HIRE. FELONY CONVICTIONS, DOMESTIC VIOLENCE CONVICTIONS, OR USE OF ANY ILLEGAL DRUGS MAY BE DISQUALIFYING. FOR ADDITIONAL INFORMATION, REFER TO THE FOLLOWING LINK: https://www.sandiego.gov/police/recruiting/opportunities/dispatcher
Dispatcher I positions, under general supervision, receive incoming telephone calls and evaluate requests for Police services, Fire-Rescue services, and the General Services Department. Dispatcher I positions in the Police and Fire-Rescue Departments work on a Computer-Aided Dispatch (CAD) system and are the primary answering point for all 911 and non-emergency phone calls from within the City of San Diego (Fire-Rescue Department has dispatch contracts with Chula Vista, Imperial Beach, National City, and Poway); elicit essential incident information from callers; determine the nature and extent of the request, the priority of the problem and the need for dispatching police, fire or medical field units; enter appropriate information by typing on a computer keyboard into a dispatch format; answer routine inquiries and refer calls not requiring dispatch to the appropriate department or agency.
Dispatcher I positions in the General Services Department receive incoming phone calls and operate radio communications equipment to dispatch and coordinate various City units involved in servicing, maintaining or repairing City property, services or facilities. Positions in this department do NOT respond to 911 emergency calls. The communication centers in these departments operate 24 hours a day, seven days a week, with day, evening, and night shifts. Dispatcher I employees will be rotated to different shifts on a periodic basis; and perform other duties as assigned.
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