Dispatcher Street Department Job Description Sample
Part Time Dispatcher - Transportation Department
MONTVILLE BOARD OF EDUCATION
Office of the Superintendent
September 25, 2017
NOTICE OF VACANCY 17-18 #12
POSITIONS AVAILABLE: Part Time Dispatcher - Transportation
Two positions, a.m. and p.m.
The succesful candidate will possess excellent communication skills and a customer service mindset.
answering phones and questions, addressing problems and concerns, communication with district personnel, parents and bus drivers.
Candidate should be detail oriented and prepared to work in a fast paced dynamic environment. Apply via AppliTrack at www.montvilleschools.org (Apply Here Link). Call 860-848-3878 with questions.
Denver Police Department 16Th Street Mall Kiosk – Volunteer Opportunity
The Denver Police Department (DPD) – Volunteers In Police Services (VIPS) program -- is now accepting applications for unpaid volunteers who wish to serve at the Police Kiosk on the 16th Street Mall. This Kiosk is located at 16th Street and Glenarm.
Volunteering at the Denver Police Department 16th Street Mall Kiosk is an incredibly rewarding way to spend your time while providing support to the Denver Police Department, helping the City of Denver, and enriching the lives of those you encounter while in this position.
About Our Job
The DPD 16th Street Mall Kiosk is open year round (weather permitting), 7 days a week and applicants would be expected to work one shift (generally 4 hours) a week.
Under limited supervision, applicants will be the eyes and ears of the department, alerting the proper authorities when a situation arises that warrants police contact, provide information and direction to local citizens and tourists that inquire of the Kiosk; regardless of race, creed or economic circumstances and maintain statistical data regarding occurrences at the Kiosk.
Applicants must have good customer service skills and a calm demeanor. Good communication skills are a must as there is constant interaction with locals, police and employees from other agencies.
Must be at least 18 years of age and have a minimum of a High School Diploma or GED
Volunteers must be able to commit to a minimum 30 hours of service in one calendar year.
Volunteers must meet specific VIPS requirements in terms of prior behavior, driving record, and criminal record.
About Everything Else
Application Instructions: All interested interns and volunteers should apply to this position and MUST attach the following:
Copy of your driver's license
Signed Certification, Authorization and Waiver regarding Background Check and Completed "New Volunteer Identification Card Request" Form (click here to download. Fill out all 3 pages, upload, and attach)
In addition to attaching the required documents noted above, when completing the online application, please include three (3) personal references and at least seven (7) years of employment history. If you have not been employed for seven years, please provide your complete employment history.
Pre-employment Screening: An offer of employment is contingent on the verification of credentials and other information required by law and City and County of Denver policies, including the successful completion of a background check. Candidates must pass a criminal background check and other verifications required for the position which may include, but are not limited to, employment and/or education verification, motor vehicle record check, drug test, and/or physical. The existence of a conviction does not automatically disqualify an individual from employment except where federal or state law or regulations prohibit employment of an individual with certain convictions. For more information about the selection and employment screening process, click here.
The City and County of Denver provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, national origin, disability, genetic information, age, or any other status protected under federal, state, and/or local law.
Department Manager - State Street
Forget what you know about old-school industry rules. When you work at Old Navy, you're choosing a different path. From day one, we've been on a mission to democratize fashion and make shopping fun again. Our teams make style accessible to everyone, creating high-quality, must-have fashion essentials for the whole family, with love, season after season.
We opened our first store in 1994 in San Francisco and have been on a roll ever since. Today, customers can find fabulous fashion at affordable prices online and in one of our 1,000+ stores globally. Old Navy celebrates a workplace that's just as diverse as our customers. Fun, fashion, family and value are at the heart of everything we do. We cultivate a community of playful personalities that thrive in a fast-paced environment where our employees can be their most authentic selves. Here, we're family.
Old Navy – a brand for everyone a place for you!
Old Navy makes current American fashion essentials accessible to every family. From day one, Old Navy was a revolution. We were something the world had never seen - fabulous, affordable fashion. We didn't take ourselves too seriously, and we broke the industry's rules. What we believe in today is exactly what we believed in when we started: we're on a mission to democratize fashion and make shopping fun again. We opened our first store in 1994 in San Francisco and have been on a roll ever since. Today, customers can find their must-have fashion essentials online as well as in one of our 1,000+ stores located globally.
As part of the Field organization, you make the brand come to life for our customers. Our stores are fast paced, fun, diverse and full of passionate people who love fashion. The Field offers endless opportunities to grow your career and be a leader – of your peers, of teams, of a business, and in the community.
Old Navy – a brand for everyone, a place for you!
As the Department Manager, you drive profitable sales growth by planning and executing company merchandising direction to drive sales and deliver standard operating procedure execution in your department (i.e. markdowns, signage, replenishment, and marketing). As the subject matter expert for all brand merchandising training, product standard operating procedures, tools and resources, you are also responsible for holding others accountable for meeting merchandising standards and productivity expectations. Your department consistently represents brand standards and company strategies. You are responsible for flexing to drive profitability based on our brand's merchandising principles and financial analysis. You are responsible for knowing and executing all company product knowledge and strategies. You play a critical leadership role within your store, leading both direct and indirect reports to positively impact the team, operations and profitability of the store. You own the development of those that report to you.
As an Old Navy leader, your first priority is to contribute to the success of your store. This means that you not only deliver in your role as the Department Manager, but you also model leadership behaviors and deliver as a manager on duty. As the Manager on Duty, you deliver results during your assigned time, drive key performance indicators and brand loyalty by leading through your team. You make decisions and collaborate with other members of your store leadership team to prioritize work based on business needs and company direction.
Drive for Results
Managing and Measuring Work
Note: This position description indicates the general nature and levels of work, knowledge, skills, abilities and other essential functions expected for the aforementioned position. It is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities required.
Must be at least 18 years of age
College degree or equivalent work experience preferred
2-3 years of soft lines and visual merchandising experience preferred
Ability to effectively communicate with customers and employees
Ability to maneuver around sales floor, stock room, work with and around cleaning chemicals, and lift/carry up to 50 lbs.
Ability to work a flexible schedule (including travel) to meet the needs of the business, including evenings, overnight and weekend shifts
Merchandise discount for our brands: 50% off regular-priced merchandise at Gap, Banana Republic and Old Navy, 30% off at Outlet and 25% off at Athleta.
One of the most competitive Paid Time Off plans in the industry.*
Employees can take up to five "on the clock" hours each month to volunteer at a charity of their choice.*
Extensive 401(k) plan with company matching for contributions up to four percent of an employee's base pay.*
Employee stock purchase plan.*
Employees receive medical, dental, vision and life insurance.*
Employees can apply for tuition reimbursement.*
Family care programs.
Pet Discount Program.
For eligible employees
Gap Inc. is an equal-opportunity employer and is committed to providing a workplace free from harassment and discrimination. We are committed to recruiting, hiring, training and promoting qualified people of all backgrounds, and make all employment decisions without regard to any protected status. In 2016, Gap Inc. was named one of the Best Places to Work by the Human Rights Campaign for the thirteenth consecutive year and was the sole winner of the Catalyst award for equality in the workplace in 2016.
Temporary Laborer - Street Department
Purpose of Position
Incumbent serves as a Temporary Laborer for the Street Department, responsible for driving/operating various trucks and equipment in clearing and maintaining city streets and right-of-way.
Essential Job Functions
Operates various equipment and maintaining city streets and rights-of-way as assigned.
Operates riding and push mowers, trimmers and weed-eaters in removing weeds, brush and storm-damaged trees from city properties, rights-of-way and catch basins. Walks along road sides and picks up trash. Assist with leaf pick up service.
NON-ESSENTIAL JOB FUNCTIONS:
Occasionally, shovels and spreads road patching materials and sealing cracks. Periodically cleans and repairs inlets, installing castings and filling sink holes.
Periodically assists with flagging/traffic control at work sites as assigned.
Periodically assists in pick up supplies or deliver/pick up equipment for repairs.
Performs related duties as assigned.
Working knowledge of and ability to properly operate mowers and weed-eaters.
Ability of physically perform assigned duties, including driving/sitting for long periods, standing/walking for long periods, walking on uneven terrain, lifting/carrying objects weighing more than 50 pounds, shoveling, raking, pushing/pulling objects, reaching, bending, handling/grasping/fingering objects.
Ability to work with others in a team environment, work rapidly for long periods and understand and follow written and oral instructions.
Ability to effectively communicate with co-workers and the public, including being sensitive to professional ethics, gender, cultural diversities and disabilities.
Possession of a valid driver's license, a demonstrated safe driving record, and must remain insurable through the City of Noblesville's liability insurance carrier. (Refer to the Civilian Personnel Policy for additional information.)
This position starts on May 1, 2018 through October 31, 2018, up to 40 hours per week.
Promotes a positive experience through friendly, courteous, compassionate and effective patient and visitor communications. Receives and dispatches requests, making sure to prioritize and align requests with available resources, then records requests in the designated system(s).
Conducts friendly, courteous, compassionate and helpful communications with customers.
Dispatches requests in a timely manner and communicate status updates/delays to customers.
Receives and logs requests through applicable software/tracking.
Other duties as assigned.
- High School Diploma or equivalent required.
Complexity of Work:
Requires ability to interpret verbal directions to achieve intent and communicate in a clear, compassionate, informative and concise manner.
Proficient in MS Excel and MS Word.
Ability to effectively and efficiently manage, organize and record high volumes of data; phone interruptions and radio calls.
Must have 1-2 years customer service experience in a role that requires exemplary interpersonal skills and ability to interact with customers over the phone for the majority of the day.
Previous experience in a high volume call center or dispatch facility preferred.
Typical physical demands include a high degree of dexterity to produce materials on a PC, normal or corrected vision, extensive sitting and frequent walking inside and outside in all types of weather conditions.
Occasional lifting or carrying five to twenty-five pounds.
Personal Protective Equipment:
- Follows Standard Precautions using personal protective equipment as required for procedures.
The policy of Cleveland Clinic and its system hospitals (Cleveland Clinic) is to provide equal opportunity to all of our employees and applicants for employment in our tobacco free and drug free environment. All offers of employment are followed by testing for controlled substance and nicotine. Job offers will be rescinded for candidates for employment who test positive for nicotine. Candidates for employment who are impacted by Cleveland Clinic's Smoking Policy will be permitted to reapply for open positions after 90 days. Decisions concerning employment, transfers and promotions are made upon the basis of the best qualified candidate without regard to color, race, religion, national origin, age, sex, sexual orientation, marital status, ancestry, status as a disabled or Vietnam era veteran or any other characteristic protected by law. Information provided on this application may be shared with any Cleveland Clinic facility.
Cleveland Clinic is pleased to be an equal employment employer: Women/Minorities/Veterans/Individuals with Disabilities
ABOUT US: - We believe that everyone deserves a home!
Breaking Ground is a nonprofit social services organization in New York City. Our goal is to create high-quality permanent and transitional housing for the homeless.
Since 1990, we have been providing permanent affordable housing for individuals and families who are homeless or at risk of becoming homeless. Beginning with a single building, we are now New York City’s largest provider of supportive housing. We own and/or operate 19 properties with a total of 3,530 transitional and permanent apartments in New York City and beyond. We also run the City’s around-the-clock street outreach efforts in all of Brooklyn and Queens, along with nearly one-third of Manhattan.
Our work has enabled more than 13,000 people to overcome or avoid homelessness since 1990, and we increase that number every single day. As of 2017, we have more than 1,500 units of housing in various stages of development in the Bronx, Brooklyn and Queens, and are expanding our outreach and transitional housing programs so that we can offer help to every single homeless person we meet.
311 Dispatcher in Brooklyn/Queens
The 311 Dispatcher in the Street to Home Brooklyn/Queens program will work in a 24/7 street outreach program that addresses homelessness and related activity in all of Brooklyn and Queens. The 311 Dispatcher reports to the Program Analysis & Report Manager. She/he will work in the main program office located in Brooklyn and will be receiving incoming 311 calls that are routed to the program from the City’s main 311 system. The 311 dispatch position is a 24/7/365 position and the incumbent will be assigned shifts that are generally broken down as follows 12am-8am, 8am-4pm, and 4pm-12am. The 311 dispatcher will receive calls, document call information, and deploy appropriate outreach response teams. The 311 dispatcher will interact with callers, the City’s 311 personnel, employees from the Mayor’s Office and the Department of Homeless Services, and program staff. The incumbent must respond to each call with urgency, professionalism, and compassion. In an effort to meet program performance targets, the 311 dispatcher must be agile and have excellent oral and written communication skills and she/he must be highly organized.
Respond to incoming 311 calls
Ensure deployment of outreach response team
Close out 311 calls with the caller and appropriate City agency(ies)
Record 311 call data
Filing, paper work, data entry as needed
As part of a team, achieve performance targets with regards to 311 response
Performs other related duties as assigned
Bachelor’s Degree or equivalent experience
Experience in customer service
Excellent interpersonal, problem solving, verbal and written skills
Ability to communicate and work with diverse populations
Detailed oriented and highly organize
Bilingual Spanish/English is preferred
Excellent computer skills, including proficiency in Microsoft Word and Excel. Familiarity with Access-based databases and the ability to learn new programs are preferred
Must be able to work in a 24/7/365 program where shifts are subject to change to ensure continuity of operations.
Public Safety Dispatcher II - Lateral Only (2018)
Until filled or until 200 applicants
The City of Ceres is located in the Central San Joaquin Valley, 80 miles south of Sacramento and 95 miles east of San Francisco, in the heart of Stanislaus County. Ceres is in one of the Central Valley's richest and most diverse agricultural areas and is the home of the new $14 million County Agriculture Center.
Even the name "Ceres" originates from the Roman goddess of agriculture. The City enjoys a comfortable climate, with 12 inches of rainfall annually. The average low winter temperature is 38 degrees Fahrenheit, the average high temperature in spring and fall is 85 degrees Fahrenheit, and the average high in the Summer is 90 degrees.
The Tuolumne River forms part of the northern boundary. Ceres is a growing community with a heartfelt commitment to retaining its small neighborhood personality. Businesses, organizations, and nonprofit community service groups band together for a number of activities throughout the year.
Events such as the annual Downtown Street Fair in May, summertime concerts in the park, Halloween Fun Festival, and the Christmas Tree Lane opening are well attended by the community. City government: City Manager's Office/Administration (City Clerk, City Attorney, Economic Development), Finance, Human Resources/Risk Management, Public Safety (Police, Fire), Engineering, Community Development (Planning, Building/Permits), Recreation, Public Works, Water, and Wastewater Utilities.
View all openings
Please review the special instructions before applying for this job opportunity.
Apply for Job Interested
2727 3rd Street Ceres, 95307
Public Safety Dispatcher II
$3,314 — $4,027 Monthly
Open Date: Friday, March 9, 2018
Open until filled - first review of applications on March 16, 2018 after 5:00pm
SUBMIT YOUR VALID P.O.S.T. DISPATCHER CERTIFICATE WITH YOUR APPLICATION
- The City of Ceres is accepting applications for experienced Public Safety Dispatchers. Under general supervision, Public Safety Dispatcher II, performs a variety of duties involved in receiving, evaluating, prioritizing, and relaying calls for emergency and non-emergency public safety assistance; dispatches appropriate units and coordinates response of emergency personnel; operates a variety of telecommunications equipment including radio, telephone, and computer aided dispatch systems; and performs a wide variety of specialized clerical duties involved in the preparation, maintenance, and release of materials related to law enforcement activities.
This is the journey level class within the Public Safety Dispatcher series performing the full range of dispatcher duties. Positions at this level are distinguished from the Public Safety Dispatcher I level by independent performance of the range of duties, applying well developed program area knowledge, training new employees and implementing new procedures.
Positions at this level are fully aware of the operating procedures and policies of the work unit. Work is normally reviewed only on completion and for overall results. Positions in this class series are flexibly staffed and are generally filled by advancement from the "I" level or when filled from the outside, require prior experience.
Job Description URL:
The following generally describes the knowledge and ability required to enter the job and/or be learned within a short period of time in order to successfully perform the assigned duties.
Operations, services, and activities of a public safety telecommunications and dispatch center.
Operational characteristics of modern public safety telecommunications equipment including computer aided dispatch systems and multi-channel radio systems.
Law enforcement and emergency service procedures for responding to and handling reported incidents.
Techniques of questioning for both emergency and non-emergency calls.
Methods and techniques of receiving, prioritizing, and dispatching emergency and non-emergency calls for service.
Functions of the Public Safety Department and other City departments.
Geographic features and locations within the area served.
English usage, spelling, grammar, and punctuation.
Modern office procedures, methods, and computer equipment.
Pertinent federal, state, and local laws, codes, and regulations.
Methods and techniques of telephone etiquette.
Methods and techniques of conflict resolution.
Principles and procedures of record keeping.
Respond to and resolve difficult and sensitive citizen inquiries and complaints.
Effectively communicate and elicit information from upset and irate callers.
Speak clearly and concisely in an understandable voice via radio and telephone and in person.
Hear and distinguish radio voice traffic within normal levels and over background noise.
Make independent decisions that affect the safety of public safety personnel, citizens, and property such as those involved in determining the urgency of requests received and the appropriate action to take.
Dispatch police units quickly and effectively.
Think quickly, calmly, and clearly in emergency situations.
Perform multiple tasks simultaneously.
Operate a variety of telecommunications receiving and transmitting equipment including radio transmitting communication equipment, teletype equipment, and computer equipment.
Operate specialized public safety computer systems and applications.
Read and interpret maps and other navigational resources and give directions.
Type and enter data accurately at a speed necessary for successful job performance.
Work under pressure, exercise good judgment, and make sound decisions in emergency situations.
Understand and follow oral and written instructions.
Interpret, apply, and explain applicable federal, state and local policies, procedures, laws, codes and regulations including police records retention and dissemination policies and procedures.
Maintain composure, alertness and concentration while working for extended periods of time.
Compile, maintain, process, and prepare a variety of records and reports.
Deal tactfully and courteously with the public reporting emergencies and seeking information or filing a report.
Communicate clearly and concisely, both orally and in writing.
Establish and maintain effective working relationships with those contacted in the course of work.
Type at least 35 WPM.
Education and Experience Guidelines
- Any combination of education and experience that would likely provide the required knowledge and abilities is qualifying. A typical way to obtain the knowledge and abilities would be:
Equivalent to the completion of the twelfth grade supplemented by successful completion of the basic dispatcher course within the specified time period.
Two years of experience comparable to that of a City of Ceres Public Safety Dispatcher I.
License or Certificate:
Possession of a valid P.O.S.T. Dispatcher Certificate. Must be submitted with application.
Excellent benefits and compensation for this job classification are administered under the Miscellaneous Bargaining Unit Agreement.
RETIREMENT/Pension: The City offers a generous defined benefit plan pension (membership required) in the Stanislaus County Employees' Retirement Association (StanCERA), as governed by County Employees' Retirement Law of 1937 and Public Employees' Pension Reform Act (PEPRA). "Classic members" (currently or within the last six (6) months a member of StanCERA or subject to reciprocity with another eligible retirement plan, eg.
CalPERS) are enrolled in the City's 2% @ 55 plan; final compensation at retirement is based on the single highest year. Non-classic or "new members" are enrolled in the 2% @ 62 plan, and employees are required to pay 50% of the normal contribution rate as prescribed by PEPRA, currently 7.7%, on a pre-tax basis; final compensation at retirement is based on the average of the three highest salary years.
Health: The City contributes toward the combined monthly premiums for medical, dental and vision a maximum of $710, $1,470 or $2,090, dependent on level of medical coverage enrollment.
Some of the monthly plan premium options are currently at NO COST to the employee! Any employee contributions to health premiums are taken as pre-tax deductions. Employees eligible to waive medical coverage receive $200 per month in additional taxable compensation.
Carriers include: Blue Shield HMO, Blue Shield PPO, Kaiser HMO; Stanislaus Foundation Dental and Blue Shield MES Vision.
Volunteer Benefits: The City contributes an additional $100 per month through a qualified Section 125 plan for the purchase of voluntary benefits (e.g.
Life/AD&D, long-term disability, and FSA for daycare and unreimbursed medical expenses). Employee contributions to certain voluntary benefits are taken as pre-tax deductions. If the employee does not utilize the entire allowance for benefits, the City shall contribute the remaining balance to the employee's deferred compensation (457) supplemental retirement account, Retiree Health Savings or Health Savings Account, as applicable.
Other Benefits & Leave: The City provides an Employee Assistance Program; voluntary options for Deferred Compensation Plan (457); 13 paid Holidays (including one personal day); up to 12 sick days per year and annual vacation leave.
The City also participates in Social Security, which has a mandatory 7.65% contribution for Social Security and Medicare.
Complete and submit a calopps.org employment application form by Friday, March 9, 2018 no later than 5:00 p.m. for a first review. Incomplete, late, or applications not on calopps.org employment application may not be considered.
A P.O.S.T. Dispatcher Certificate must be submitted by upload with the CalOpps application.
The City of Ceres complies with the Americans with Disabilities Act and will make all reasonable accommodations for disabled applicants to participate in employment, program and facilities.
Police Dispatcher (Lateral)
This recruitment is for LATERAL candidates only. This is not an entry level position. Please review the Police Dispatcher (Lateral) qualifications noted below before completing an application.
LATERAL INCENTIVE PAY!!
Come join our team! Lateral Police Dispatchers who are hired by the City receive a lump sum payment of $1,000 upon successful completion of one month of work as a Pasadena Police Dispatcher, $1,000 upon the successful completion of nine months of work as a Pasadena Police Dispatcher, and $1,000 upon the successful completion of the 18-month probationary period.
The Pasadena Police Department is accepting applications for experienced Police Dispatchers to join our team of professionals. The successful candidate must be currently employed as a non-probationary Public Safety Dispatcher with a California law enforcement agency with at least two consecutive years of experience and have completed the California POST-certified Public Safety Dispatchers' Basic Course. Police Dispatchers currently work a (3) 12 hour shift that include nights, weekends and holidays. This is an excellent and rewarding career opportunity to join a World Class law enforcement agency.
About the Communications Team
Our communications team is committed to providing timely and professional service to every call for help for the safety and security of the public. We are motivated, dedicated, and trained professionals whom provide the vital link between citizens and public safety personnel. We embrace and infuse the values of pride, professionalism and integrity into all aspects of our operations. We work in a newly remodeled Communications Center with mountain views and new state of the art ergonomic work stations. We work behind the scenes on the Tournament of Roses Parade and on many Rose Bowl events. We offer progressive work schedules for around the clock coverage.
Visit the communications center team to learn more about us and to view an informational video on the communications team.
Must type 40 net words per minute, evidenced by a typing certificate. Please note that you must attach a valid typing certificate as a document to your application. Applications without a valid typing certificate attached will be deemed incomplete. Click here to review detailed information regarding the typing certificate requirements.
The major responsibilities of this position are listed below. For more detailed information, please review the job description.
Operates radio, automated telephone and computer-aided dispatch (CAD) systems to receive and transmit non-emergency and emergency 9-1-1 calls from the public; evaluates, prioritizes and sequences incoming information and determines number and type of units to send to an incident.
Dispatches police personnel and equipment to incidents according to established procedures; maintains radio contact with police units on assignments; monitors the status of police units and their locations; monitors radio frequencies for mutual aid; notifies other jurisdictions when necessary; gives station identification as required by the FCC.
Responds to field unit requests via radio or telephone for information, tow truck, paramedics, animal control and notification of hospitals or other law enforcement agencies; performs inquires via California Law Enforcement Telecommunications Systems (CLETS).
Testifies in court as necessary.
Enters, maintains, retrieves, and interprets data in police department computer systems (e.g., Computer Aided Dispatch and Records Management System).
May train new Police Dispatchers and provide daily and weekly input on progress and performance to supervisors as needed.
The following list represents the core competencies needed for success in this position.
Computer-aided dispatch terminal, two-way radio, computerized mapping system and other computer programs used to research and obtain information;
Law enforcement codes, terminology, phonetic alphabet, procedures and practices;
City and regional geography, street names, neighborhood locales and map usage.
Basic CPR and first-aid procedures;
City ordinances, codes, procedures and practices regarding law; enforcement radio communications, including FCC requirements;
Computer and paper mapping systems.
Pressure Management Skills in receiving calls for emergency and non-emergency services, elicit information to assess situations from callers, many of whom are upset, distressed and not communicating clearly, and determine appropriate equipment and personnel to dispatch.Analytical Skills to analyze situations as they occur and respond appropriately to ensure the protection of the public and police personnel.Organization/Planning Skills to determine dispatch priorities during peak workloads, use judgment in the application of policies, rules, regulations and standard operating procedures.Communication Skills to broadcast clear, concise and specific instructions over the radio in a distinct, well-modulated voice.Multi-tasking skills to monitor several complex public safety radio frequencies simultaneously.Attention to Detail to simultaneously listen, enter key information quickly and clearly and respond during traumatic or emotional situations.Interpersonal skills to establish and maintain effective working relationships with all those encountered in the course of work.Type 40 net words per minute. Click here to review detailed information regarding the typing certificate requirements.
EDUCATION AND EXPERIENCE
- Must be currently employed as a non-probationary Public Safety Dispatcher with a California law enforcement agency with at least two consecutive years of experience AND have completed the California POST-certified Public Safety Dispatchers' Basic Course. (A copy of the course completion certificate must be attached to the online application.)
The selection process will consist of a training and experience evaluation, interview panel, and/or department-level interviews. Probationary work period is (18) eighteen months.
There are currently several vacancies in the Police Department which may be filled as a result of this selection process. Special Requirements
Successful completion of a comprehensive background investigation is required which may include a review of employment history, criminal conviction record, credit history, use of intoxicants and/or other controlled substances, and psychological evaluation.
Must type 40 net words per minute, evidenced by a typing certificate. Please note that you must attach a valid typing certificate as a document your application. Applications without a valid typing certificate attached will be deemed incomplete. Click here to review detailed information regarding the typing certificate requirements.
A Police Dispatcher must be available to work a flexible schedule, including weekends, holidays, day, swing or graveyard shifts.
Police Services Dispatcher
The City of Santa Ana is looking for individuals who are results-oriented, possess great attitudes, demonstrate creativity and innovation, work efficiently, show a record of success and have a PASSION for public service. Having the best employees provides the best service to the community.
The position is assigned to the Communications Unit, which is a 24-hour, seven-days-per-week operation.
Under general supervision on an assigned shift, receives emergency and other calls for service and dispatches appropriate personnel and equipment utilizing computer aided dispatch, telephone and/or alarm signal communications equipment.
Essential Functions Include But Are Not Limited To
Receives 911 emergency calls and major emergency disaster calls from the public for police or other emergency services
Evaluates information to determine location of the emergency and the appropriate personnel and equipment needed
Dispatches emergency units on the computer aided dispatch
Maintains contact with all units on assignment to determine status and location
Provides assistance and explains response procedures
May coordinate with state, county and other local agencies to provide information and coordinate call responses
Answers non-emergency calls for assistance, screens calls and routes calls to appropriate person or office
Inputs data into calls for service for police response
Coordinates with local, state and federal agencies for related information; performs entries into the California Law Enforcement Telecommunications System
Tests communications equipment and reports malfunctions
Performs other functions as assigned
One year of clerical or other work experience involving public contact. Graduation from high school or G.E.D. equivalent may be used in combination with experience to provide the knowledge and abilities listed below.
Ability to learn: principles, practices, and procedures involved in public safety communications work; operation of radio/telephone receiving and transmitting equipment; some of the geography of the City and the location of streets and important buildings.
Ability to: type 35 words per minute; differentiate basic colors; speak clearly in a well modulated voice using good diction; work under stress and exercise good judgment in emergency situations; adjust quickly to changing situations; keep records and prepare reports; hear accurately; effectively read and interpret maps; and establish and maintain effective working relationships with other employees and the public.
Candidates who wish to be considered for the bilingual position must be fluent in both English and Spanish.
All applicants are required to complete and submit a City application form online, as well as complete the supplemental questionnaire. Please note that resumes will not be accepted in lieu of an online application. To apply, click on the "Apply" link located at the top of this page. New users must create an account first. Click on this link for instructions on how to set up your account and apply for the first time: Online Employment Application Guide.
1.ECOMM National Examination (Weighted 50%): includes multiple-choice video simulations and computer administered tests in which candidates must listen, multitask, analyze dynamic information, illustrate good judgment in controlling callers, determine the accurate response to callers, and perform accurate data entry. The examination is administered by the National Testing Network (www.nationaltestingnetwork.com).
2.Performance Examination (Qualifying): candidates are required to submit a typing certificate demonstrating a minimum net typing speed ability of at least 35 words per minute. Acceptable typing certificates must be from a government, employment or training agency and must have been obtained within the last 6 months. Certificates from online self-proctored examinations will not be accepted. Candidates are encouraged to submit typing certificates at the time of filing the online application, but will be able to submit prior to placement on the eligible list.
3.Oral Interview Examination (Weighted 50%): will evaluate each candidate's training, experience, education, and personal qualifications for the position.
NOTE: Following the completion of the aforementioned civil service recruitment process, the Police Department will receive the names of candidates eligible for hiring consideration and will contact candidates directly to schedule departmental selection interviews with the Police Communications Manager.
Candidates who pass the departmental selection interview will be referred to the background unit for a thorough police background investigation. Contents of the background file and results of the background investigation may also be reviewed by the Police Chief prior to selection. The review of suitability for employment will include an examination by a licensed psychologist, a polygraph examination, and a medical examination.
Bilingual Oral Fluency Examination (If applicable): will evaluate ability to communicate effectively in both English and Spanish. This component may be administered prior to hire date. Bilingual fluency pay is an additional $175 per month, which is not included in the salary listed at the top of this bulletin.
U.S. Concrete, Inc. is an American publicly held corporation that operates and sells its products and services within the United States. We take pride in seeking harmony with the environment while contributing to the building of contemporary societies, infrastructures, and high-profile projects that improve people's lives and connect them together.
The Dispatcher is responsible for directing and managing the mixer truck drivers and for the safe, efficient and timely delivery of our product to our facilities in order to meet our daily operations requirements. The Dispatcher should help create trucking routes that keep costs down but meet customer scheduling needs. The Dispatcher will be responsible for using the latest in routing software to establish daily trucking routes that make required stops outlined in customer contracts. The successful candidate for this position needs to be able to adjust to last minute changes and work with drivers to schedule emergency pick-up or delivery for new or established clients when necessary. This position must maintain a high degree of customer service with daily communication with our field operations.
Essential Job Functions
Develop delivery routes and maintain contact with concrete delivery drivers throughout the day to ensure the safe and efficient product delivery.
Evaluates information to determine facts and what type of action is necessary to satisfy the delivery needs of the concrete customer; uses system tools and software.
Generates accurate delivery tickets to the batchman/plant operator in a timely manner;
Directs the batchman to make proper changes in product mix to meet customer demand.
Directs delivery professionals on clock out times at the end of each day.
Adjusts ticketing time to keep pace with the customers actual unload rate;
Keeps vehicle status and delivery status times accurate on the Command Data System for tracking of orders and utilization of vehicles;
Daily paperwork detailing utilization of materials and total deliveries to achieve 100% on time.
Schedules and directs delivery professionals off for relief and meal periods when time will accommodate.
Work closely with customer service to address same day customer issues.
Coordinates emergency situations with safety, shop, operations management and human resources personnel.
Focus on safety for all team members.
Organize daily efforts to achieve sufficient material levels at all area batch plants.
Coordinate with Area Managers, Batch Men, and Material Handlers to adequately meet the customer's needs for concrete and specialty products.
Manage truck utilization and on hand inventory.
Manage inventory spread sheets.
Track carrier issues and provide data to management at month end.
Constant communication and reprioritization with carriers to supply the needs of our area batch plants.
Work with outside vendors for weekend and night pours to ensure materials are available for the project requirements.
Answer customer service calls for new orders, changes, status updates and cancellations; while maintaining a high level of customer service in frequent high pressure situations in the Customer Service dept.
Assist Scheduling Department with Mixer Driver schedules to optimize start times and truck utilization.
On call with company cell phone for direct access by company employees, vendors and carriers.
Knowledge, Skills, and Abilities
Supervisory skills for the proper directing of team members.
General knowledge of characteristics and production requirements of concrete products;
Working knowledge of the geography and city streets within the plant service area to efficiently direct concrete delivery professionals;
General knowledge of computer programs for data entry and tracking;
Excellent communications skills for radio, telephone and face-to-face interaction.
Ability to direct and motivate concrete delivery professionals and other team members.
Ability to make effective decisions under pressure and to establish and maintain working relationships.
Knowledge of specific concrete materials.
Education and other requirements
High school diploma/GED required; Minimum of AA degree, BA/BS preferred.
Must be able to work a flexible schedule that includes occasional evenings, weekends and holidays
Concrete, Aggregate and Building products training / experience preferred
Experience dispatching and scheduling trucks is desired
Experience in concrete material delivery
Must be able to use fax machines, computers, keyboarding for data entry and internal / external network systems for e-mail communication
Strong written and oral communication skills are essential; must be able to read, write clearly and verbally communicate in English
Must be able to work at other plant locations as needed
Ability to work in a team environment in high pressure situations
Perform other related duties as required
US Concrete is an Equal Opportunity Employer, and does not discriminate on the basis of Sex, Race, Religion, Age (40 and over), Handicap or National Origin. We consider applicants for all positions without regard to race, color, religion, sex, national origin, age, disability, veteran status, creed, marital status, sexual orientation, citizenship status or any other legally protected status.
Making better hires starts with building better job descriptions
- Browse 100s of templates across 40+ industries
- Customize your template with your company info & job requirements
- Post it to 20+ job boards in seconds – for FREE!