Dispatcher Street Department Job Description Sample
Assistant Fire Dispatcher - Detroit Fire Department
DETROIT FIRE DEPARTMENT
ASSISTANT FIRE DISPATCHERS
The mission of the Detroit Fire Department is to provide a safe environment for our customers through public education, enforcement of fire codes, and deployment of efficient emergency response resources.
This Communication Division is responsible for the receipt and transmission of all alarms of fire, as well as those for emergency medical service. In addition, this division is responsible and accountable for the operation, testing, and maintenance of the dispatch, telephone and radio communication systems.
Under immediate supervision, dispatches Fire and EMS emergency response vehicles for public safety emergency services.
Examples of Duties
Dispatches emergency response vehicles to calls for service.
Initiates requests for assistance from other agencies for emergency scene situations.
Relays information to appropriate field supervisors and management personnel.
Notifies hospitals of emergency transports to their facilities.
Makes telephone notifications of major emergency situations.
Engages in routine contacts with other divisions or sections of the department.
Routes medical units' calls directly into hospital emergency rooms.
Maintains log sheets.
Operates standard office equipment.
Receives and processes calls from employees of the department calling off duty.
Enters emergency responses into the system.
Checks on prior calls for service when requested.
High School Diploma or GED.
One year of responsible work experience in emergency dispatching and/or performing other work in an emergency response capacity.
LICENSE, CERTIFICATION AND OTHER SPECIAL REQUIREMENTS:
Emergency Medical Dispatcher (EMD) Certification is preferred.
Emergency Medical Technician (EMT) Certification is preferred.
CPR Certification is preferred.
Employees in this class will be required to operate a motor vehicle. Valid State of Michigan Driver License required.
SUBJECTS & WEIGHTS
- Computerized Exam / Written Exam 20%
- Typing Demonstration Exam 20%
- Audio Demonstration: 20%
Evaluation of T.E.P: 20% Oral Appraisal 20% Domicile Credit: Up to 15 points (City of Detroit Residents must verify residency for the 12 months prior to application) Veterans' Preference Up to 15 points
Office work, terms and equipment.
Detroit Streets and other City Locations.
Utilizing keyboarding devices, data and voice communication devices.
The use of Smartsheets.
Write legibly, speak in a clear and distinct voice.
Enter information using a keyboard, speak and listen simultaneously.
Accurately transcribe brief written and verbal radio communication.
Gather information related to medical or fire emergencies.
Effectively and efficiently communicate orally and in writing.
Accept responsibility and to work any assigned shift and overtime when required.
Interact effectively with co-workers.
Work various shift including Days, Afternoons & Midnights.
Learn public safety emergency codes and priorities.
Work in an emergency response environment.
Required to have a hearing test at a City authorized medical facility.
Work is performed in an open office environment at a designated work station.
Work involves receiving a high volume of emergency requests for service.
Employees in this class have frequent contact with Emergency Service Operators (911), police dispatchers, the news media, and alarm companies.
Employees in this classification often work under stressful conditions.
Employees must be able to perform multiple functions simultaneously which includes reading and writing standard English text and to effectively orally communicate in stressful situations in the English language as well as to repeat the exact emergency message received.
PLEASE ATTACH AN UPDATED RESUME AND ANY CERTIFICATIONS
WITH YOUR APPLICATION
INCOMPLETE APPLICATIONS WILL NOT BE CONSIDERED
Candidates considered for placement in this classification may be subject to a Criminal Background Investigation based on the requirements of the position.
The above statements describe the general nature and level of work performed by employees assigned to the class. Incumbents may be required to perform job-related responsibilities and tasks other than those stated in this specification. Specific job duties may vary from position to position.
Full-Time Laborer - Street Department
Requires High School graduation or GED equivalent.Requires some experience as a manual laborer or closely related experience.Must be able to work flexible hours with some weekend, evening, and holiday work required.Special Certifications and Licenses:Must possess a driver's license valid in the State of Tennessee with a Commercial Driver's License (CDL), Class B endorsement, or be able to obtain this endorsement within six (6) months after being hired, and the ability to safely operate a motor vehicle. Failure to obtain the CDL Class B endorsement before the end of the twelve (12) month probationary period will result in termination.Note: Some positions in this classification may require that candidates pass a Physical Ability Test designed to verify specific strength/endurance requirements.Americans with Disabilities Act ComplianceThe City of Murfreesboro is an Equal Opportunity Employer. ADA requires the City of Murfreesboro to provide reasonable accommodations to qualified persons with disabilities. Prospective and current employees are encouraged to discuss ADA accommodations with management.ESSENTIAL FUNCTIONS ADDENDUMSTREET DEPARTMENTLABOREREmployees in this area work five (5) days a week, eight (8) hours a day with a thirty (30) minute lunch break. Laborers are full-time and seasonal are part-time. The Laborer reports to the Street Department. A Laborer is a semi-skilled position requiring heavy manual labor in the repair, construction, and maintenance of streets, right-of-ways, easements, and other City-owned property (this includes the repair, maintenance, and construction of street signs). This job requires digging, lifting, and breaking of pavement under varying weather conditions while exposed to dampness, fumes, odors, dust, dirt, rain, sleet, snow, heat, chemicals, and foul odors. The employees are also responsible for the maintenance of landscaping associated with the roadways. This includes, but is not limited to, mowing, weed eating, running a leaf vacuum, using tractors, etc. The Street Department is responsible for problems associated with inclement weather including: salting roads during cold weather, cutting down trees that have fallen into a street, fixing roads from floods, etc. The Laborer is responsible for operating and maintaining light duty vehicles, dump trucks, tractors, riding mowers, back-hoes, chain saws, shovels, and other hand tools. This position requires physical endurance during periods of extreme weather conditions.Physical DemandsRarely – suggests the employee is required to perform tasks less than 8 repetitions per hour, or less than 33% of the day.Occasional – suggests the employee is required to perform tasks 8-15 repetitions per hour, or 33% of the day.Frequent – suggests the employee is required to perform tasks 16-32 repetitions per hour, or 34-65% of the workday.Constant – suggests the employee is required to perform tasks 33 or more repetitions per hour, or 66% or higher of a workday.Lift Occasional Frequent Constant
20-50# X50-75# X75-100# XPush/Pull Occasional Frequent Constant 50-100# X100-150# X >150# XDepending on the job duties for the day, the Laborer may have to perform lifting, pushing, or pulling on a more or less frequent basis. However, job duties may change throughout the week depending on the needs of the Street Department.Bending/Squatting/Twisting – Is required constantly throughout the day repairing, maintaining, and constructing streets, right-of-ways, and easements. When working equipment to maintain landscaping, it also requires constant bending, squatting, twisting, or a combination of all three (3) components.Pushing/Pulling – Is required constantly while working on jobs for landscaping including weed eating, and on jobs that require patching streets using a lute. Required constantly while manipulating concrete drainpipes. Also used occasionally moving manhole covers, storm drains, and pulling signposts out of the ground.Lifting/Carrying – Is required constantly in lifting hand tools, carrying a weed eater, carrying a leaf blower, shoveling of materials, and using a chain saw on certain jobs. Also required occasionally; lifting jack hammers, pavement breakers, storm drains, post driver, sledge hammer and other materials used in the repairing, maintaining, and construction of streets, right-of-ways, and easements.The following items were weighed and can be lifted, carried, pushed, pulled, or manipulated in a fashion using all four (4) components:Item WeightShovel with asphalt 16#Street sign 11#Street sign post 40#Jack hammer 75#Storm drain frame 285#Storm drain grate 220#Storm drain curb box 250#Bag of cement 80#Chain saw 20#Weed eater 15#Post driver 35#Sledge hammer 15#Road barrels 20#Road cones 12#Tractor tire 62#The jack hammer was weighed as above, however, this does not account for friction force that is caused when breaking up pavement or when it may jam in the pavement. The signpost was also weighed but does not account for friction force pulling the post out of the ground.Employees are able to get help with lifting heavy objects and are encouraged to if an object weighs over one-hundred (100) pounds.Standing/Walking – Can be required constantly throughout the day depending on the job.Sitting – Can be required constantly through the day depending on the job.Reaching – Is required constantly using landscaping equipment, manipulating tools and using material in the repair, maintenance, and construction of streets, right-of-ways, and easements.Manual Dexterity/Gripping – Performed constantly.Fine Motor Control – Can be performed frequently cutting out letters and fabricating street signs, and using small hand tools.Climbing Ladders – Required occasionally ascending/descending ladders in manholes and putting up signs up to twenty-four (24) feet high.Overhead Activity – Required occasionally when lifting items overhead such as a jack hammer, post driver, and sledge hammer.Driving – Can be performed constantly depending on the job for the day. Includes driving a truck, tractor, backhoe, pneumatic rollers, salt truck, graters, bulldozers, and dump trucks.Tools handled: Work Conditions Exposed to:Shovel Hot TemperaturesJack Hammers Cold TemperaturesTamp Bar Sudden Changes in TemperaturesHammer NoiseWrenches Slippery SurfacesLute RainWeed eater SnowManhole Hook Dust/DirtSledge Hammer FumesPost DriverChain SawPavement BreakerNeed physical ability for:Squatting Pushing/PullingBending/Crouching Lifting/CarryingStooping ReachingHand Gripping Overhead ActivityFine Motor Control ClimbingTwisting DrivingHand/Eye Coordination Foot ControlAddendumFebruary 19, 2002
Security Department Dispatcher
Receives requests for Security and in park personnel, evaluates and dispatches personnel; coordinates units in the field; responsible for checking out radio and sets of park keys to employees. Record department activity on radio logs.
Answering incoming phone calls.
Evaluate requests for security park personnel. Coordinate, dispatch and notify appropriate units when required.
Monitor all radio communications and maintain a log of important information as it relates to a call.
Issue and receive radios, keys, flashlights, handcuffs and designated equipment.
Assist clerical staff and receive office walk-ins.
Assist with hourly park attendance counts and reporting.
Make necessary emergency contacts to outside agencies.
Assist in developing security rotation grids and officer placements.
Ideal Candidate Should Possess:
Good written and verbal communication skills.
Good organizational skills.
One year experience as a Security Officer, park employee or dispatch experience is preferred.
Must be at least 18 years old.
Part-Time Laborer - Street Department
20-50# X50-75# X75-100# X >100# XPush/Pull Occasional Frequent Constant50-100# X100-150# X >150# XDepending on the job duties for the day the Laborer may have to perform lifting, pushing or pulling on a more or less frequent basis. However, job duties may change throughout the week depending on the needs of the Street Department.Bending/Squatting/Twisting – Is required constantly throughout the day repairing, maintaining, and constructing streets, right-of-ways, and easements. When working equipment to maintain landscaping, it also requires constant bending, squatting, twisting or a combination of all three (3) components.Pushing/Pulling – Is required constantly while working on jobs for landscaping including weed eating, and on jobs that require patching streets using a lute. Required constantly while manipulating concrete drainpipes. Also used occasionally moving manhole covers, storm drains, and pulling signposts out of the ground.Lifting/Carrying – Is required constantly in lifting hand tools, carrying a weed eater, carrying a leaf blower, shoveling of materials, and using a chain saw on certain jobs. Also required occasionally lifting jack hammers, pavement breakers, storm drains, post driver, sledge hammer, and other material used in the repairing, maintaining, and construction of streets, right-of-ways, and easements.The following items were weighed and can be lifted, carried, pushed, pulled, or manipulated in a fashion using all four (4) components:Item WeightShovel with asphalt 16#Street sign 11#Street sign post 40#Jack hammer 75#Storm drain frame 285#Storm drain grate 220#Storm drain curb box 250#Bag of cement 80#Chain saw 20#Weed eater 15#Post driver 35#Sledge hammer 15#Road barrels 20#Road cones 12#Tractor tire 62#The jack hammer was weighed as above, however, this does not account for friction force that is caused when breaking up pavement or when it may jam in the pavement. The signpost was also weighed but does not account for friction force pulling the post out of the ground.Employees are able to get help with lifting heavy objects and are encouraged to if an object weighs over one hundred (100) pounds.Standing/Walking – Can be required constantly throughout the day depending on the job.Sitting – Can be required constantly through the day depending on the job.Reaching – Is required constantly using landscaping equipment, manipulating tools and using material in the repair, maintenance, and construction of streets, right-of-ways, and easements.Manual Dexterity/Gripping – Performed constantly.Fine Motor Control – Can be performed frequently cutting out letters and fabricating street signs, and using small hand tools.Climbing Ladders – Required occasionally ascending/descending ladders in manholes, and putting up signs up to twenty-four (24) feet high.Overhead Activity – Required occasionally when lifting items overhead such as a jack hammer, post driver, and sledge hammer.Driving – Can be performed constantly depending on the job for the day. Includes driving a truck, tractor, backhoe, pneumatic rollers, salt truck, graters, bulldozers, and dump trucks.Tools handled:ShovelJack hammersTamp barHammerWrenchesLuteWeed eaterManhole hookSledge hammerPost driverChain sawPavement breakerWork Conditions Exposed To:Hot temperaturesCold temperaturesSudden changes in temperaturesNoiseSlippery surfacesRainSnowDust/DirtFumesNeed physical ability for:Squatting Pushing/PullingBending/Crouching Lifting/CarryingStooping ReachingHand gripping Overhead ActivityFine motor control ClimbingTwisting DrivingHand/Eye coordination Foot ControlAddendum April 15, 2014
ARIZONA DEPARTMENT OF TRANSPORTATION (ADOT)
Driving the future of transportation with a diverse and innovative team
All Arizona state employees operate within the Arizona Management System (AMS), an intentional, results-driven approach for doing the work of state government whereby every employee reflects on performance, reduces waste, and commits to continuous improvement with sustainable progress. Through AMS, every state employee seeks to understand customer needs, identify problems, improve processes, and measure results. State employees are highly engaged, collaborative and embrace a culture of public service.
To learn more about the ADOT team CLICK HERE
Enforcement and Compliance Division
3838 N. Central Avenue, Phoenix, AZ 85012
The Dispatcher 2 primary responsibilities are to answer emergency and non-emergency calls statewide in support of the Enforcement and Compliance Bureau, Office of Inspector General, Attorney Generals Office, and the Arizona Department of Agriculture, Livestock Division using a multi-line telephone system and Computer Aided Dispatch (CAD) System. Dispatchers are responsible for fast, efficient and accurate receiving of dispatching and processing of calls and messages from and to personnel on an assigned shift. Conduct research, enters, updates and retrieves information from computerized databases relating to wanted persons, stolen property, vehicle registration, stolen vehicles, and other related information in accordance with policy and procedure.
The Operational Communication Office is a 24/7 operation. Dispatchers are subject to shift work and must be able to work nights, weekends, and holidays as required.
Dispatchers are to adhere to the rules, policies, procedures, and statutes that govern their conduct and performance within the Department.
Arizona Criminal Justice Information System (ACJIS) certification is required and authorized through the Arizona Department of Public Safety.
WATCH A VIDEO ABOUT ADOT-ECD: CLICK HERE
KNOWLEDGE, SKILLS, AND ABILITIES
Department policies and procedures
Federal, State, and department rules and regulations, policies, and procedures governing security and privacy of record information
Customer service procedures and techniques
Telephone call-handling techniques
Radio transmission procedures to produce effective communication between two parties
Federal Communication Commission (FCC), City, Department, and other applicable rules and regulations
City streets and surrounding areas, including geographical layout of operating districts
Police emergency dispatch procedures; Computer-aided dispatch (CAD) operating systems
Federal OSHA and State and County regulations and City policies regarding safe work practices
Operate standard office equipment including a personal computer and related software and demonstrate proficiency to prepare e-mail and time sheets
Operate specialized dispatch communications equipment required to carry out job assignments
Prepare accurate and grammatically correct written reports
Respond to citizen requests in a courteous and effective manner
Maintain confidentiality of information processed or prepared
Retrieve and verify information from computerized records
Perform a wide variety of duties and responsibilities with accuracy and speed under stress and the pressure of time-sensitive deadlines
Demonstrate integrity, ingenuity and inventiveness in the performance of assigned tasks
Follow oral and written instructions
Remain calm and make logical decisions when in high stress situations
Complete work accurately, maintain composure and respond to calls in an often stressful environment
Operate radio transmitting equipment in a fast and efficient manner, under stress
Follow departmental guidelines and procedures relating to response to emergency situations
Exercise good judgment in the handling and prioritizing of calls within the department
Effectively communicate and make decisions related to dispatching emergency vehicles under stressful work
Listen and retain information communicated in emergency calls
Establish and maintain effective working relationships with other employees and the general public
Communicate clearly and concisely, orally and in writing
The ideal candidate for this position will have:
High school diploma or GED equivalency.
Two (2) years experience in a high volume data entry and customer service environment.
Any combination of training and experience that meet the above Knowledge, Skills and Abilities.
Obtain and maintain the Terminal Operator Certification level B by the Department of Pubic Safety within six (6) months of hire or promotion date.
This position requires possession of a valid Arizona Class D Driver License. Candidates for this position must complete and sign PART 1 and PART 2 of the State of Arizona Application for Employment at the time of interview, which will allow ADOT to obtain the candidate's motor vehicle record (MVR). The most recent 39-month period shown on the MVR will be reviewed in accordance with A.A.C. R2-10-207.12 (H) and (I). The review must show an acceptable driving record prior to any offer of employment being made by ADOT. Employment is contingent upon an acceptable MVR.
The State of Arizona provides an excellent comprehensive benefits package including:
Affordable medical, dental, life, and short-term disability insurance plans
Top-ranked retirement and long-term disability plans
10 paid holidays per year
Vacation time accrued at 4.00 hours bi-weekly for the first 3 years
Sick time accrued at 3.70 hours bi-weekly
Deferred compensation plan
Please visit http://www.azdot.gov/Inside_ADOT/HR/Employment.asp to learn more about benefits given to ADOT employees.
All newly hired employees will be subject to the E-Verify Employment Eligibility Verification Program.
ADOT supports a diverse multi-cultural workforce that reflects the community, promotes equal opportunity at all levels of the Agency, and creates an inclusive work environment that enables all individuals to perform to their fullest potential free from discrimination.
To submit your resume click the "APPLY NOW" button below
Having trouble applying for this position?
Email [email protected] or call (602) 542-4700 for assistance.
Part Time Fire Dispatcher II
The City of Anaheim is seeking a Part Time Fire Dispatcher II to experience the challenging and rewarding work of a joint powers authority fire dispatch center. The dispatch center serves eight agencies in Orange County.
Employees of the dispatch center pride themselves on providing excellent customer service in screening and responding to incoming emergency and non-emergency calls for fire assistance and medical aid. The Fire Dispatcher will utilize a Computer Aided Dispatch system to receive, screen and respond to incoming emergency and non-emergency calls for fire assistance and medical aid for the joint powers fire communications center; dispatch appropriate units and maintain necessary communication with units during their response to calls; and perform a variety of clerical, record keeping and general support duties related to communications activities.
Possess experience in public safety dispatching using computer-aided dispatch equipment.
Demonstrate the ability to type at a net corrected speed of 35 words per minute (WPM).
Be able to work assigned shifts, including nights, weekends, holidays and overtime when needed.
Emergency Medical Dispatcher (EMD) certification highly desirable and required by completion of probation.
This is a part time position usually averaging 30 hours per week. A minimum number of hours is not guaranteed.
The following functions are typical for this classification. Incumbents may not perform all of the listed functions and/or may be required to perform additional or different functions from those set forth below to address business needs and changing business practices.
Using a CAD system and a computerized emergency telephone system, receive emergency calls from the public requesting fire services; determine nature and location of emergency, determine priority and dispatch fire units as necessary and in accordance with established procedures.
Using an 800 megahertz (MHz) radio system, maintain contact with all units on assignment; maintain status and location of additional fire units and dispatch as appropriate.
Monitor emergency alarm systems.
Answer non-emergency calls for assistance; dispatch units as required.
Test and inspect equipment as required.
Perform a variety of record keeping, filing, indexing and other general clerical work.
Perform duties and responsibilities as required. Qualifications
Experience: Responsible experience in public safety dispatching using computer-aided dispatch equipment.
Knowledge of: General geographic features and streets of the service area; operations of a computer - aided public safety dispatch system; standard radio or telephone communications receiving and transmitting equipment; standard broadcasting procedures and rules; public safety classification codes and computer commands.
Ability to: Effectively operate a CAD system; exercise independent judgment with a minimum of supervision; effectively understand and apply department procedures and policies. Learn to effectively operate a radio, telephone and computer-aided dispatch system; speak clearly and precisely; exercise good judgment; make sound decisions in emergency situations; effectively communicate with and elicit information from callers; identify geographic features and streets through the use of maps; learn department procedures and policies; operate keyboard and other office equipment quickly, accurately and, at times, concurrently; keyboard at a net-corrected minimum speed of 35 words per minute; understand and follow oral and written instructions; learn a wide variety of classification codes and computer commands; spell accurately; maintain accurate and complete files and records, establish and maintain effective working relationships with those contacted in the course of work.
Certification: Possession of an Emergency Medical Dispatcher (EMD) certification is highly desirable and required by completion of probation. Supplemental Information
This is a part-time position usually averaging 30 hours per week. A minimum number of hours is not guaranteed.
IMPORTANT APPLICATION INFORMATION AND INSTRUCTION
Applications will be accepted on a continuous basis until a sufficient number of qualified applications have been received. The deadline for the first review of applications is on Sunday, April 21, 2019.
Applicants are encouraged to apply early. Applicants that apply after the first review are not guaranteed to be considered for this recruitment. This recruitment may close at any time without notice after the first review date.
The selection process will consist of a minimum of skills examination and oral interview.
The eligibility list established from this recruitment may also be used to fill the current and/or additional vacancies throughout the City.
Candidates must be specific and complete in describing their qualifications for this position. Failure to state all pertinent information may lead to elimination from consideration. Stating "See Resume" is not an acceptable substitute for a completed application.
The successful candidate will be required to undergo a reference / background check (to include a conviction record) and pass a post-offer pre-employment medical examination (which will include a drug/alcohol screening). The City of Anaheim utilizes E-Verify and new employees must provide documentation to establish both identity and work authorization.
Communication regarding your application and/or status will be sent to the email address listed on your application. Please check your email regularly throughout the recruitment process as you will not receive communications by any other method.
Equal Opportunity Employer
Public Safety Dispatcher I/Public Safety Dispatcher II
Description / Position Overview
Read why COS is '#2 Best Places to Live
?CSPD (Colorado Springs Police Department) will be reviewing applications as needed to fill positions during the duration of this job posting. Applicants chosen to move forward in the selection process will be contacted by CSPD.
Depending on the qualifications of the candidate selected, this position will be filled at either the Public Safety Dispatcher I or Public Safety Dispatcher II level. The hiring salary for the Public Safety Dispatcher I is $3,581 to $4,299 and it is $3,903 to $4,686 for the Public Safety Dispatcher II.
Public Safety Dispatcher
Public Safety Dispatchers (dispatchers) receive calls for service on the computer, radio, or telephone and dispatch a variety of emergency equipment. They serve as a communication link in emergency situations until the situation is resolved; answer overflow emergency and non-emergency calls; provide emergency dispatch self-help; and make notification calls to police and fire staff, City departments, and other agencies on incidents as needed. Dispatchers provide on-the-job training for new communications personnel on radio dispatching, notify ambulances and dual fire responders where they are needed, continually evaluate calls for service and identify tasks and objectives then dispatch appropriate rescue, and follow-up on the safety status of police and fire personnel. Dispatchers process requests for wants/warrants through the CCIC (Colorado Crime Information Center) and the CBI (Colorado Bureau of Investigations) network, monitor robbery alarm controls in areas with crime patterns, perform duties of an Emergency Response Technician as deemed necessary by the Public Safety Communications Supervisor, notify fire stations of street closures and sprinkler systems that are out-of-service, monitor the weather screen, and handle paging requests for administrative units. Dispatchers may perform supervisory duties during the absence of the Public Safety Communications Supervisor.
Dispatchers are expected to communicate effectively with the public and fire and police personnel using tact and good judgment especially during periods of extreme stress and time constraints; possess high memory retention and quick recall; possess the ability to type while talking on both the radio and telephone; make decisions under pressure; and effectively multi-task while maintaining a high degree of emotional self-control.
We are looking for candidates who demonstrate:
Knowledge of public safety dispatching and/or call taking protocols
Ability to comprehend critical information to ensure proper resources are dispatched
Ability to make quick and lucid decisions
Ability to accurately type 40 net words per minute
Ability to successfully pass the CritiCall testing series
Successful candidate will:
Have a high school diploma or GED supplemented by specialized training in dispatch communications or a related field
Have one year of full-time experience as an independent dispatcher or call taker in a public safety or emergency communication center
Possess, or obtain within three months of hire the following certifications: CPR (cardiopulmonary resuscitation), CBI CCIC/NCIC (National Crime Information Center), CJIS (Criminal Justice Information Services), Incident Command System 100, 700, and NCMEC (National Center for Missing and Exploited Children)
NOTE: To be selected as a Public Safety Dispatcher II, you must possess, or obtain within twelve months of hire, and maintain EMD (Emergency Medical Dispatch), EPD (Emergency Police Dispatch), and EFD (Emergency Fire Dispatch) certifications.
Ideal candidates will also demonstrate:
Experience working in a public safety setting, including public safety dispatch
Experience using CJIS, CCIC/NCIC, and computer-aided dispatch systems
Current CPR, EMD, EPD, and EFD certifications
Bilingual in Spanish
Machines, Tools, Equipment, and Work Aids: Fax, scanner, telephone, headset, workstation with moveable decks, ergonomic adjustable chairs, computer, and printer.
Specialized Computer Equipment and Software: Quick Response, CAD, CCIS/NCIC, CJIS, LERMS, ProQA, MS Office, Contact Map, twitter, Facebook, Citizen Observer, 3si, CSU database, and BOSS3.
This is a shift position that requires the ability to work varied hours and days in a closed, secure environment.
This position requires the successful completion of a polygraph examination, an extensive background check, and other pre-employment assessments.
Applicants that have used marijuana within 18 months from the date of their application submission will not be eligible for hire. More information about the Colorado Springs Police Department's Marijuana Use Policy can be found at http://www.springsgov.com/Page.aspx?NavID=4887.
Physical Demands: This position requires the ability to lift up to 20 pounds occasionally and 10 pounds frequently.
Primary Work Environment
- Office environment with moderate noise level from several sources creating constant activity.
This job announcement is not intended to include a complete listing of all responsibilities, knowledge, skills, and abilities associated with the position.
Please visit www.coloradosprings.gov and click on 'Apply for a City Job' > 'City of Colorado Springs Job Openings – Apply Now' button to complete an online application. All job applicants will need to create a new login and online application (unless you already have a NEOGOV/governmentjobs.com user ID and password).
Completing your application in full, including the entire work experience section, will assist Human Resources (HR) in the applicant screening process. Your application may not be considered if all of the information requested for each employer you list is not provided.
Our NEOGOV application system does not allow you to edit your application after it has been submitted for a position. If you want to make changes, you may submit another application prior to the position's closing date and time listed in the job posting. HR will review the last application you submit for a position.
To view the status of your application, go to http://agency.governmentjobs.com/cosprings/default.cfm.
To be notified of future career opportunities, go to http://coloradosprings.gov/jic
If hired, you will be required to provide proof of your eligibility to work in the United States.
Equal Opportunity Employer
Public Safety Dispatcher I
- THIS POSITION MAY CLOSE WITHOUT NOTICE AND PRIOR TO THE ADVERTISED CLOSING DATE ONCE A MAXIMUM NUMBER OF APPLICATIONS HAVE BEEN RECEIVED
Under the direction of the Public Safety Dispatch Coordinator, perform a variety of dispatching and clerical duties in support of City-wide emergency and non-emergency police, fire and medical services; operate a telephone to receive routine and emergency requests from City personnel and the public; dispatch police, fire and medical personnel as appropriate.
Example of Duties
Perform a variety of dispatching and clerical duties in support of City-wide emergency and non-emergency police, fire and medical services; coordinate flow of communications between City services to assure appropriate and timely response to City needs and emergencies.
Operate a telephone to receive routine and emergency requests from City personnel and the public; dispatch police, fire and medical personnel utilizing assigned radio equipment according to established guidelines and procedures; maintain call logs.
Respond to informational requests from City personnel and the public; utilize an assigned computer system to input data and extract information related to stolen vehicles, outstanding warrants, driver's licenses, vehicle registration, missing persons and prisoner or civilian information; establish and maintain automated records as directed.
Compile information and prepare and maintain a variety of records and reports related to dispatch activities, incidents, warrants, stolen vehicles and assigned duties.
Operate a variety of office and dispatching equipment including a copier, headset, recorder, computer and assigned software.
Maintain radio communications with City police, fire and medical emergency units to exchange information, coordinate activities and resolve issues or concerns; confer with outside fire, police and medical agencies to request and provide information as needed.
Participate in a variety of other assigned activities such as dispatching animal services, arranging for vehicle towing and monitoring security camera monitors to identify illegal or suspicious activities.
Perform related duties as assigned.
KNOWLEDGE AND ABILITIES:
Modern office practices, procedures and equipment.
Oral and written communication skills.
Interpersonal skills using tact, patience and courtesy.
Correct English usage, grammar, spelling, punctuation and vocabulary.
Operation of a computer and assigned software.
Record-keeping and report preparation techniques.
Telephone techniques and etiquette.
Perform a variety of dispatching and clerical duties in support of City-wide emergency and non-emergency police, fire and medical services.
Operate a telephone to receive routine and emergency requests from City personnel and the public.
Dispatch police, fire and medical personnel as appropriate.
Learn, interpret, apply and explain policies, procedures, rules, codes and regulations.
Learn local geography, street locations, important buildings and landmarks of the area.
Learn City organization, operations, radio procedures and dispatch guidelines.
Type or input data at 35 words per minute from clear copy.
Maintain records and prepare reports.
Answer telephones and greet the public courteously.
Understand and follow oral and written instructions.
Communicate effectively both orally and in writing.
Establish and maintain cooperative and effective working relationships with others.
Complete work with many interruptions.
Operate a computer and assigned software.
Meet schedules and time lines.
Report to work every scheduled workday.
EDUCATION AND EXPERIENCE:
Any combination equivalent to: graduation from high school and one year clerical experience involving frequent public contact.
LICENSES AND OTHER REQUIREMENTS:
Must type at a speed of 35 net words per minute.
Valid POST Public Safety Dispatch Certification within 12 months of employment.
Dexterity of hands and fingers to operate a computer keyboard.
Seeing to read a variety of materials.
Hearing and speaking to exchange information in person and on the telephone.
Sitting for extended periods of time.
- THIS POSITION REQUIRES A TYPING CERTIFICATE
For positions that require a Typing Certificate, applicants must submit verification of typing speed in the form of a certificate issued by an agency that performs testing on a regular basis (including address and telephone number of the testing agency for verification purposes), minimum 3 to 5 minute timed test. On-line certification will not be accepted. The certification cannot be dated more than one year previous to the final filing date on the job announcement.
Typing and/or shorthand certificates may be obtained at the following locations or other local employment agency or education center. Call for appointment and bring picture ID. See requirements
BLUE RIBBON PERSONNEL SERVICES
212 W. Pine St., Suite 5 Lodi
(209) 366-1314 APPOINTMENT ONLY.
Fee: $10.00 Cash
6006 N. El Dorado, Stockton
Phone: (209) 957-3030 Call for appointment
Tests available Wed.only 3:30pm
- (fee waived with WorkNet card or county voucher)
Fee: $10 Cash
324 E. 11TH Street, Suite G2, Tracy
(209) 835-2000 Call for appointment.
Tests available Monday – Friday by appt.
Fee: $15.00 Cash
MANTECA ADULT SCHOOL
2271 West Louise Avenue
Phone: (209) 858-7330 Walk-in only.
Tests available M-Th 8AM-11AM or 1PM-5PM
bring photo ID
3421 Brookside Rd., Suite B, Stockton
(209) 477-9884 Call for appointment.
Tests available M-F, 3:00pm-4:30pm.
Fee: $20 Cash
- NOTE: TYPING CERTIFICATES ARE DUE TO THE HUMAN RESOURCES DEPARTMENT NO LATER THAN 5:00PM MAY 6, 2019.
YOU MAY ATTACH TO YOUR APPLICATION, FAX TO 209-923-8970, OR DELIVER IN PERSON TO 302 CHERRY LANE #107 IN MANTECA. FAILURE TO SUBMIT TYPING CERTIFICATION WILL RESULT IN AN AUTOMATIC DISQUALIFICATION. ABSOLUTELY NO EXCEPTIONS WILL BE MADE
Police Communications Dispatcher
ARIZONA DEPARTMENT OF
The Department of Public Safety's mission is to protect human life and property by enforcing state laws, deterring criminal activity and providing vital support to the state of Arizona and its citizens.
Visit our website at www.azdps.gov
POLICE COMMUNICATIONS DISPATCHER
Under direct supervision during training period, and under limited supervision thereafter, is responsible for simultaneously operating a multi-channel radio console and a multi-line telephone, while maintaining computer-aided dispatch systems and other computer systems. Responsible for receiving, coordinating and disseminating critical information from various sources and maintaining radio contact with mobile/field units to monitor response, progress and any needed support.
This position works in the Communications Center which is responsible for answering 9-1-1 calls in a 24/7 operation.
Performs other duties as required. This is a competitive classification
Requires a high school diploma or G.E.D., and two (2) years of clerical, customer service or public contact experience. Must be able to type a minimum of 40 words per minute. Typing certificate must be submitted with application.
ADDITIONAL REQUIREMENTS: Must obtain ACJIS Terminal Operator Certification within six months of hire and maintain certification throughout the course of this assignment with the Department.
Holidays, weekends, irregular hours and shift work may be required with possible extension of shift hours, at times with short notice. Limited travel is necessary.
WORKING CONDITIONS/PHYSICAL REQUIREMENTS: 24 hour/7 day emergency dispatcher center operation setting. Work is performed in a confined area with limited mobility. May be required to sit for extended periods of time with limited or no breaks.
Must successfully complete the examination process.
FLSA Status: Non-Exempt.
The Arizona Department of Public Safety is proud to offer a comprehensive benefits package to benefit-eligible employees in cooperation with the State of Arizona.
Accrued vacation pay and sick days
10 paid holidays per year
Deferred compensation plan
Top-ranked retirement plans
Affordable medical, dental, vision, life, and short & long-term disability insurance plans
Employee Assistance, Peer and Family Support Programs
Bus Cards (Subsidized partially by the State)
Applicants must complete an examination process. A polygraph and background investigation are required for successful applicants. All newly hired employees will be subject to the E-Verify Employment Eligibility Verification Program.
In order to apply, you must go to the DPS website. Click here and follow the instructions to submit your on-line application.
DPS supports a drug-free work environment through pre-employment drug testing.
An Equal Opportunity Agency.
Comm Center Dispatcher (Evening)
GENERAL SUMMARY/ OVERVIEW STATEMENT:
Under the general direction of the Communications Center Manager, incumbent is responsible for the function of all communication center activities, including the operation and maintenance of the central control dispatch center equipment, including telephones, alarm systems, access control systems, CCTV systems, digital video recorders, radio systems and computers; ensuring that all equipment is in good working order and communicates with the Security Systems group on ensuring timely repairs.
Incumbent is also responsible for handles all service and emergency telephone calls and all radio communication transmissions; sending and receiving calls for service and documenting the activities of all security personnel on duty.
PRINCIPAL DUTIES AND RESPONSIBILITIES:
Ability to successfully perform all requirements of the Security Officer position.
Responsible for receiving and responding, in a timely manner, to a high volume of telephone calls for service and requests for emergency assistance and the assignment of personnel/resources to such requests. The Communication Center Operator will interpret all requests for service, prioritize and determine appropriate response using a high level of discretion and judgment and considering prescribed policies and procedures.
Initiates notification of appropriate authorities in the event of emergency and will direct appropriate response of all Police & Security personnel and coordinate radio communications and response among other hospital departments and Partners entities.
Monitor the Boston Area Police Emergency Response Network and other radio frequencies, including, but not limited to, Partners Security Emergency, Buildings and Grounds, Environmental Services, Emergency Department Disaster and Massachusetts Eye and Ear Infirmary Security, for incidents or occurrences that may affect the department and/or hospital operations.
Document the receipt of all telephone calls and/or request for service and the response thereto utilizing Computer Aided Dispatching software and such other systems and/or programs placed into use by the department. Prepare and provide reports of such calls and responses to shift managers and supervisors and Senior Management and assist in the analysis and evaluation of the utilization of department personnel.
Monitor all alarms, CCTV, digital video recorders, access control and computer systems, evaluating and documenting any deficiencies therewith and providing necessary information to effectively rectify any such deficiencies. Perform and document maintenance procedures to insure continued operation of all equipment and systems, including, but not limited to, the troubleshooting, testing and cleaning of all equipment and associated materials.
Perform all Criminal History Systems Board checks using the CJIS terminal in conjunction with Operational Division functions including, but not limited to Board of Probation, Warrant Management System and Registry of Motor Vehicle inquiries upon proper request and document all such activities in accordance with prescribe policies and procedures.
Receives, documents and assumes responsibility for all items turned into the department as lost or found and utilizes due diligence in locating owner and insuring the return or safekeeping of such property. Prepare and provide periodic reports of all such items including the disposition therefore.
Works collaboratively with Systems Division personnel to insure the continued proper operation of all equipment, including the access control and CCTV systems. This will include the assignment, deactivation and overall management of appropriate access control levels for the hospital employees in conjunction with System Division personnel.
Maintains key inventory and dispenses keys.
Other duties as may be assigned.
Access control, computer aided dispatch and intermediate computer skills preferred
Knowledge of closed circuit TV and alarm systems preferred
Excellent customer service skills coupled with the ability to work in a fast paced, high volume environment.
Strong writing skills to provide and maintain documentation to support data
Intermediate computer skills; typing, use of database software, communications equipment and access programming
Strong technical skills and a desire to expand computer and technical skills
Excellent communication skills, including but not limited to, telephone answering techniques positive image, tact and diplomacy, active listener, articulate.
Good organizational skills to handle multiple tasks and prioritize and handle diverse, stressful situations.
Discretion and judgment in handling confidential information.
Ability to work well and effectively under pressure individually as well as in a team.
Ability to follow verbal and written instructions.
Ability to recognize, acknowledge, respect and effectively interact with different ages and cultures.
Strong problem solving: critical and analytical thinking, good judgment, prioritizing, decision making ability, industrious and creative resolutions for positive outcomes.
Professional orientation: attuned to current theory and practices to support performance; pursue personal growth and development
Ability to obtain security, police, EMS certifications and licensures, CJIS Operator certification and other communications center/emergency dispatch center operator certifications as may be offered or appropriate.
- Confined space with no window and constant visual and tactile activity.
LICENSES, CERTIFICATIONS, and/or REGISTRATIONS:
- Drivers license required
- Bachelor's Degree in Criminal Justice or related discipline or technical degree, preferred
Experience in hospital, security/police, emergency medical or customer services required Radio communication experience required
Previous experience in a communications and/or alarm monitoring operation preferred
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