Dispatcher Tugboat Job Description Sample
Seabulk Towing is one of the leading tugboat operators in the United States. Seabulk Towing operates along the Gulf Coast and Southeastern Seaboard. We are currently seeking a Dispatcher for our Port Mobile, AL team.
Dispatcher for marine transportation company/harbor assist (Tugs). Will perform varied clerical and administrative functions to support Harbor Operations of Seabulk Towing Services, Inc. operating in Port Movile, AL. Position will offer on the job training with a work schedule of day, night and weekend (rotating shift) work; this requires the candidate to be capable of working the schedule as dictated by the job.
Schedule will require overtime and holiday work as needed. The successful candidate will have knowledge of the harbor and local geographic area.
For more information about Seabulk Towing, visit www.seabulktowing.com
Job Requirements :
High School degree.
Basic office experience as it relates to communication, typing, filing and computer knowledge. The practical use of Word and Excel with a keyboard ability of 35 wpm is required.
Desired traits: cooperative, team player, friendly, outgoing, assertive
Duties of the job are (but not limited to):
Answer office telephone and distribute information as needed.
Prepare daily work sheet for scheduled vessel movements.
Phone agents to check on traffic daily.
Phone pilot office to check VTS board daily.
Dispatch jobs according to VTS (Vessel Traffic System).
Document jobs in posting book
Work closely with Operations Manager and Operation Coordinator to effect timely/most advantageous use of company equipment/crews.
Maintain friendly/cooperative-working relationship with competitor for purpose of subcontracting work according to VTS. Strive to keep competitive edge in our favor.
Call Operations Manager after hours when important decision has to be made on company's behalf that is beyond scope of dispatcher's responsibility.
Report any and all accidents/emergencies to relevant management
Assist with other office duties as needed
Marine and/or dispatch experience a plus.
Equal Opportunity Employer/Vet/Disability
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Corporate Social Responsibility
Board of Directors
Inland River Services
Dispatcher - Hmny
Schedule and coordinate workflow for Harley Marine New York (HMNY) vessels and other Gulf/East Coast operational areas. Schedule and coordinate flow of work based on customer orders, establish priorities and availability of personnel, equipment, and resources. Select and schedule marine personnel for tugs and barges. Maintain records, process paperwork to ensure proper billing for services to customers. Maintain communications with vessel Captains and barge PICs regarding change of orders via computer or cell communications. Assist in developing and monitor procedures and programs to track company and crew activities. Dispatch personnel in response to incidents and emergency requests from vessels.
Dispatch HMNY and East Coast coastal vessels Monday through Friday with occasional evening coverage.
Regularly meet with terminals, agents, and inspection companies to build relationship and maintain customer satisfaction.
Implement customer barge operations schedules as specified.
Provide vessel position and status reports daily.
Assist in management of crew including hours, timecards, Dispatch payroll approvals, and logistics for crew changes.
Source competitive rate fleeting for Harley Marine Services equipment in NY harbor and other East Coast operating areas.
Maintain streamlined communication with the Contracting Officer Representative or the Customers Barge Lead Scheduler.
Acquire, document, and execute moorage and ship services for equipment on/off hire with Company as well as preparing relative bills for services.
Track, monitor, and report on daily operations.
Equal distribution of work among marine personnel.
Special attention and execution of accuracy of prepared paperwork.
Employee feedback on scheduling courtesy and communications.
Adherence and understanding of Harley Marine Services operating policies and procedures.
Deal with customers with good judgement, discretion, and tact.
Monitor and ensure managed vessels are in accordance with contract regulations.
Perform related duties as assigned by the Dispatch Manager and Operations Department.
Perform in Harley Marine Services Incident Command System as assigned.
Extensive knowledge of the local (East & Gulf Coasts and Harbors) operating area.
Four (4) year college education in Maritime or related studies; or equivalent experience.
Three (3) years of increasingly responsible fleet management in the maritime industry.
Knowledge of local East Coast terminal requirements and guidelines.
Extensive knowledge of tugboat and oil transportation industry.
Knowledge of tug and barge maintenance systems and equipment.
USCG license and Tankerman PIC endorsement preferred.
Previous experience working directly with government agencies.
Strong working knowledge of Microsoft Word and Excel applications.
Maintain the confidentiality of all sensitive materials and communications.
Ability to work independently with minimal or no guidance.
Must be capable of calculating barge load and discharge plans.
Ability to understand and execute complex oral and written instructions.
Ability to interface with others using courtesy, tact, and good judgment.
Valid State Driver's License.
Valid TWIC or obtain upon hire.
Job Condition and Environment
Required to sit for long periods of time.
Infrequent light physical effort required.
Work with computers, fax machines, copiers, telephones.
Expected Hours of Work
- Normal working hours are 8:00 am to 5:00 pm, additional hours may be required based on operational demands and directed by your supervisor.
Harley Marine Services, Inc. is a leading provider of marine transportation services in the United States. Harley Marine operates on the United States West Coast (including Alaska), New York Harbor, the U.S. Gulf Coast and the Mississippi River System. Services provided include the transportation and storage of petroleum products, tanker escort, ship assist, the transportation of general cargo and rescue towing. Harley Marine is the parent company of eight businesses specializing in marine services and a bulk liquids terminal business. Harley Marine provides accounting, administrative, human resources, quality, safety and environmental services, as well as operational oversight to the subsidiary companies.
Harley Marine Services offers competitive benefit and compensation packages. We are an Equal Employment Opportunity and Drug Free Work place. Pre-employment drug testing and background checks are required for all employees.
Wildland Fire Dispatcher II, Initial Attack Dispatcher (Pcn 10-9465)
Hiring Restriction Exemption
This individual position is EXEMPT from the hiring restrictions. Qualified applicants are encouraged to apply.
This position is open to Alaska Residents only
Gen Dispatcher - Gen Dispatcher Sr.
This position will be posted at a range from Generation Dispatcher to Generation Dispatcher Sr.
Note: Education and/or experience will be used to determine the appropriate salary and salary grade level.
Generation Dispatchers dispatch AEP's generation assets into a specific market, ISO and/or control area and/or remotely operate AEP's hydro units. The duties include communication with power plant operators and RTO/RRO/Market personnel to ensure AEP's unit's capabilities/equipment are correctly represented in all associated computer systems for reliability and financial purposes. Along with unit capabilities, Generation Dispatchers also monitor, records and reports on emission information.
Generation Dispatchers assigned to hydro operation also coordinate maintenance schedules and the production schedules for all AEP's Hydro units including obtaining and maintaining specific water levels in river systems in accordance with local and governmental requirements. Dispatchers are required to be or obtain NERC Certification and are required to accomplish all job tasks in accordance to NERC/RRO Standards.
The Generation Dispatcher has the responsibility and authority in directing power plant control room operators to take appropriate action ensuring that units are operated in such a manner as to support reliable operation of the Bulk Electric System. They are also responsible for optimizing AEP's unit operation in relationship to market conditions and requirements by minimizing dispatch costs while adhering to economic market instructions.
Generation Dispatchers should also assist in maintaining financial and operational positions, as well as ensuring an accurate flow of information to settlements regarding the production of energy in the areas. Hydro Dispatchers also work closely with government organizations like the Corp of Engineers to maintain proper water levels to promote river transportation.
Generation Dispatchers have the responsibility and authority to perform whatever tasks they deem necessary to maintain the reliability of the grid under normal or emergency conditions without consulting upper management.
Generation Dispatchers shall comply with NERC Reliability Coordinator, Transmission Operations and/or RTO Market Operator directives (day ahead or real-time) unless such actions would violate safety, equipment, or regulatory or statutory requirements. Under these circumstances, the Generation shall immediately inform the NERC Reliability Coordinator or TOPS of the inability to perform the directive so that the NERC Reliability Coordinator may implement alternate remedial actions.
Unless agreed to otherwise, each Generation Dispatcher shall use English as the language for all communications between and among operating personnel responsible for the real-time generation control and operation of the interconnected Bulk Electric System. Generation Dispatchers may use an alternate language for internal operations.
Should operating limits violations arise unexpectedly due to system conditions, the AEP Generation Dispatcher shall immediately take whatever actions are necessary and directed by NERC Reliability Coordinator and/or the transmission Operator to mitigate the problem unless such actions would violate safety, equipment, or regulatory or statutory requirements. Assist NERC reliability entities in maintaining Bulk Electric System (BES) stability.
Verbally communicate real-time changes of AEP generation fleet's capability to RTO Market Operators, Regional Reliability Coordinators and AEP Transmission Operation. Maintain a thorough understanding of NERC Generation Operator and AEP Dispatch responsibilities and how generation activities impact the BES. Maintain a thorough understanding of the steps listed in AEP's Emergency Operation Plan and be able to execute the steps in an emergency. Maintain a thorough working knowledge of all Generation Dispatch systems and their associated support teams especially Generation Marketing Control System (GMCS) and Plant Information System (PI). Maintain a thorough understanding of real-time power market operations, its effect on AEP generation and on Bulk Electric System stability.
Generation Dispatchers must also be aware of the effect of the production of energy and ancillary services on their financial position; therefore, knowledge of financial markets is necessary. Maintain a thorough understanding of power plant operations and routinely assess the risk potential of those operations on plant reliability and capability; and the potential impacts of those operations on Bulk Electric System. Maintain a thorough understanding of the basic functions of protective relays, Special Protective Systems, and associated equipment.
Generation Dispatchers assigned to hydro operations shall maintain a thorough understanding of all FERC license agreement stipulations and operate AEP's hydro units within specified limits. Generation Dispatchers assigned to hydro operations shall maintain a thorough understanding of all AEP hydro facility Emergency Action Plans and be able to execute the steps listed in those plans in the event of an emergency. Ensure the accurate flow of generation information to settlements.
Police Dispatcher (Police Dispatcher I)
CSU Job Listing Details
E-Mail this listing
Job ID: 2018-1322
Police Dispatcher (Police Dispatcher I)
January 3, 2018
Open until filled
Link to Apply Online:
Campus Employment Homepage:
Police Dispatcher (Police Dispatcher I), University Police Department
The University Police Department is responsible for maintaining a safe and secure environment for the university community of Cal State San Marcos. The department provides a 24-hour communication center staffed by Police Dispatchers.
Police Dispatcher performs initial caller interrogation to determine the appropriate level of service needed in emergency situation and allocates appropriate personnel and resources to incidents. The dispatcher initiates fire, medical emergency, and non-emergency responses and response is provided by allied agencies. The dispatcher reports to the Lieutenant and will be under the lead direction of the Police Sergeant.
CALIFORNIA STATE UNIVERSITY SAN MARCOS: AN OVERVIEW
Come join our campus located in North San Diego County just 10 miles east of the beautiful Pacific coast and less than 40 miles north of downtown San Diego. California State University San Marcos (CSUSM) is a modern, forward-thinking university, fueled by the collective innovation and determination of a transformational team.
CSUSM is one of the largest employers in North San Diego County, where people are proud to come to work and be a part of something great. Our unwavering commitment to a "People First" philosophy supports a culture in which every employee is a leader, "empowered to decide, change and shape our future."
We offer an excellent benefits package which includes medical, dental, vision, long term health care, retirement plans, educational assistance, life insurance, paid holidays, and generous vacation and sick leave benefits.
Minimum Qualifications include:
a. High school diploma or equivalent and one-year verifiable experience using a switchboard, multi-line phone system or two-way radio communication system in a law enforcement or comparable agency within the last ten years.
b. Possess a valid California Driver's License.
c. Must successfully pass a pre-employment written test related to essential dispatching skills, medical examination, drug screen and 10 year background investigation.
d. Must successfully complete the Police Officers Standards and Training (P.O.S.T.) Dispatcher Course and test battery within one year of employment. Exemption : Any candidate who has: (1) successfully completed the Public Safety Dispatcher's Basic Course or passed the POST Basic Dispatcher Training Equivalency Examination during previous employment shall be exempt from the requirements
e. Current work experience in a public safety agency preferred
f. Possession of a current P.O.S.T. Public Safety Dispatcher certificate preferred.
Salary and Position Status:
Full-time (1.00 Time Base), probationary position
Salary Range: $3,096 - $5,056 per month
Anticipated Hiring Salary: $3,640 per month
Opening Date: January 3, 2018
This position is open with a first review of applications beginning Thursday, January 18, 2018. For assurance of full consideration, applications and supporting materials should be submitted by 11:59 p.m. on Wednesday, January 17, 2018.
This position is subject to a background check including, but not limited to, employment verification, education verification, reference checks and criminal record checks. Failure to satisfactorily complete the background check may affect the application status of applicants or continued employment of current CSU employees who apply for the position.
The person holding this position is considered a 'mandated reporter' under the California Child Abuse and Neglect Reporting Act and is required to comply with the requirements set forth in CSU Executive Order 1083 as a condition of employment.
PROCEDURE FOR CANDIDACY
For position specifications, benefits summary and to apply, please visit our website at http://www.csusm.edu/jobs and under "Staff & Management Opportunities" click on "Job Openings". Hearing & speech impaired call our TDD at 760-750-3238
California State University San Marcos is an Affirmative Action/Equal Opportunity Employer that is strongly committed to promoting diversity in all areas of the campus community. We consider qualified applicants for employment without regard to age, physical or mental disability, gender or sex, genetic information, gender identity, gender expression, marital status, medical condition, nationality, race or ethnicity, religion or religious creed, sexual orientation, and veteran or military status.
Direct your questions to: Human Resources
Public Response Dispatcher II
FIRST DAY OF FILING
February 2, 2018 at 8:00 a.m. (PST)
THE FILING PERIOD MAY BE SUSPENDED AT ANY TIME WITHOUT PRIOR NOTICE. THIS EXAMINATION MAY REOPEN AS THE NEEDS OF THE SERVICE REQUIRE.
TYPE OF RECRUITMENT
DEPARTMENTAL PROMOTIONAL JOB OPPORTUNITY
RESTRICTED TO PERMANENT EMPLOYEES OF THE LOS ANGELES COUNTY SHERIFF'S DEPARTMENT WHO HAVE SUCCESSFULLY COMPLETED THEIR INITIAL PROBATIONARY PERIOD WITH LOS ANGELES COUNTY AND MEET THE QUALIFYING REQUIREMENTS.
NO OUT-OF-CLASS EXPERIENCE OR VERIFICATION OF EXPERIENCE LETTERS WILL BE ACCEPTED.
Current employees in the unclassified service who meet the following criteria also qualify to participate in this exam:
- Unclassified employees who have attained permanent County status on a classified position by successful completion of the initial probationary period, with no break in service since leaving the classified service. OR Full-time employees in the unclassified service with at least six months of full-time experience in the unclassified service by the last day of filing.
Permanent employees who have completed their initial probationary period and hold a qualifying payroll title may file for this examination if they are within six months of meeting the experience requirements by the last day of filing. However, the names of such employees will be WITHHELD from the certification list until the required experience is fully met.
Receives requests for assistance and coordinates the dispatching of law enforcement, fire fighting, or rescue units via the operation of the Computer Assisted Dispatch (CAD) system.
Positions allocable to this class receive technical and administrative supervision from a Supervising Public Response Dispatcher and are responsible for the operation of communications equipment in dispatching the proper unit to the scene of an emergency. Incumbents are distinguished from Public Response Dispatcher I by their responsibility for acting as lead dispatcher, providing one-on-one training to new dispatchers, and executing a high degree of discretion, initiative, and independent judgment as to a course of action in accordance with established policies, procedures, and guidelines.
In addition to the knowledge and skills required to operate communications equipment, incumbents are required to exercise a thorough knowledge of the department's response procedures and exercise sound judgment in initiating and coordinating responses to 911 calls and other emergency situations that may affect the lives and safety of the public, law enforcement, and other emergency personnel. Essential Job Functions
Transmits and receives coded and conventional messages, including 911 calls, to and from Sheriff or Fire stations and administrative, investigative, and patrol units via voice, digital, and video, communication links.
Receives and responds to requests for emergency services from the public via 911, electronically relayed from the Public Safety Answering Point (PSAP) centers or standard telephone system, and from other safety agencies.
Uses the CAD system to determine the identity and availability of the nearest and appropriate law enforcement, fire, or rescue unit.
Upon request of field units, selects and interrogates nationwide criminal justice data banks using a keyboard and video screen to obtain information on warrants, driver history, missing persons, vehicles, firearms, and miscellaneous property.
Monitors, by radio, all emergency responses in progress and dispatches additional personnel and/or equipment as requested.
Monitors automatic selection of transmitter and receiver sites and overrides as necessary.
Operates keyboard-controlled telephone equipment that enables dispatchers to maintain cold line communications with public safety agencies, private safety agencies, and non-emergent agencies.
Operates an encoder, which activates the Countywide paging system.
Operates communications equipment in a mobile command post during emergency operations such as natural disasters or civil disorders, as required.
Assists other police or fire departments by operating communications equipment during emergencies or at special functions, as required.
Trains dispatcher personnel, as well as dispatchers from other agencies, in the operation of the communications console, as required.
One year of experience as a Communication Operator I, Sheriff, Fire Dispatcher I , or Public Response Dispatcher I in the service of the County of Los Angeles*.
Ability to type at the rate of 30 net words per minute.
A valid California Class C Driver License or the ability to utilize an alternative method of transportation when needed to carry out job-related essential functions.
Physical Class II -Light: Light physical effort which may include occasional light lifting to a 10 pound limit, and some bending, stooping or squatting. Considerable walking may be involved.
SPECIAL REQUIREMENTS INFORMATION
- To qualify, applicants must have held status as a Communication Operator I, Sheriff, Fire Dispatcher I, or Public Response Dispatcher I as evidenced by holding such payroll title. NO OUT-OF-CLASS EXPERIENCE WILL BE ACCEPTED.
In order to receive credit for the required degree, you MUST include a legible copy of the official degree, official transcripts, or official letter from the accredited institution which shows the area of specialization with your online application at the time of filing or within 15 calendar days from the date of filing the application.
Credit will be given to applicants who possess DESIRABLE qualifications and indicate so on their employment application at the time of filing.
An Associate's degree or a Bachelor's degree from an accredited college or university.
This examination will consist of two (2) parts:
An evaluation of training and experience based on application information and desirable qualifications weighted 60%.
An Appraisal of Promotability weighted 40%. The Appraisal of Promotability will evaluate work knowledge and skills, customer service, computer skills and attention to detail, dependability, and oral communication skills.
CANDIDATES MUST ACHIEVE A PASSING SCORE OF 70% OR HIGHER ON EACH WEIGHTED PART OF THE EXAMINATION IN ORDER TO BE PLACED ON THE ELIGIBLE REGISTER.
Notice of Non-Acceptance and Final Result letter will be mailed via USPS. Test scores cannot be given over the phone.
The names of candidates receiving a passing grade in the examination will be placed on the eligible register in the order of their score group for a period of six (6) months from the date of promulgation. Applications will processed on an as-received basis and promulgated to the eligible register accordingly.
No persons may compete for this examination more than once every six (6) months.
The eligible register resulting for this examination will be used to fill vacancies within the Los Angeles County Sheriff's Department, Communications and Fleet Management Bureau.
AVAILABLE SHIFT Any Shift
APPOINTEES MUST BE WILLING TO WORK ANY SHIFT, INCLUDING EVENINGS, NIGHTS WEEKENDS, AND HOLIDAYS.
APPLICATION AND FILING INFORMATION
APPLICATIONS MUST BE FILED ONLINE ONLY. APPLICATIONS SUBMITTED BY U.S. MAIL, FAX, OR IN PERSON WILL NOT BE ACCEPTED.
All applicants are required to submit a Standard County of Los Angeles Employment application and supplemental questionnaire ONLINE only. Resumes cannot be accepted in lieu of applications, although resumes and supporting documents may be uploaded as attachments to the online application.
Fill out your application completely. Provide any relevant education, training, and experience in the spaces provided so we may evaluate your qualifications for the job. All information is subject to verification and applications may be rejected at any time during the selection process.
The acceptance of your application depends on whether you have clearly shown that you meet the SELECTION REQUIREMENTS and you have completely filled out your application.
Apply online by clicking on the green "Apply" button at the top right of this posting. You can also track the status of your application using this website. Your application and supplemental questionnaire must be submitted electronically by 5:00 p.m., PST, on the last day of filing.
Please note that ALL information included in the application materials is subject to VERIFICATION at any point during the examination and hiring process, including after an appointment has been made.
FALSIFICATION of any information may result in DISQUALIFICATION or RESCISSION OF APPOINTMENT.
Utilizing VERBIAGE from Class Specification and Minimum Requirements serving as your description of duties WILL NOT be sufficient to demonstrate that you meet the requirements. Doing so may result in an INCOMPLETE APPLICATION and you may be DISQUALIFIED.
NOTE: Candidates who apply online must upload any required documents as attachments during application submission.
If you are unable to attach required documents, you may fax the documents to (323) 415-2580 at the time of filing or within 15 calendar days from the date of filing the application. Please include your Name, the Exam Number, and the Exam Title on the faxed documents.
SOCIAL SECURITY NUMBER: Please include your Social Security Number for record control purposes. Federal law requires that all employed persons have a Social Security Number.
COMPUTER AND INTERNET ACCESS AT LIBRARIES: For candidates who may not have regular access to a computer or the internet, applications can be completed on computers at public libraries throughout Los Angeles County.
NO SHARING OF USER ID AND PASSWORD: All applicants must file their application online using their OWN user ID and password. Using a family member or friend's user ID and password may erase a candidate's original application record.
California Relay Services Phone: (800) 735-2922
ADA Coordinator Phone: (213) 229-1621
Teletype Phone: (213) 626-0251
Department Contact Name: Professional Examinations Unit
Department Contact Phone: (323) 526-5611
Department Contact Email: firstname.lastname@example.org
Dispatcher - Delhaize America
Job Title: Dispatcher
To manage and direct work activities of drivers and coordinate flow of goods to our retail stores while efficiently, safely, and legally for our transportation operation and or hire business. To serve our customers efficiently and consistently while reducing the cost of deliveries through proper driver and equipment assignments and effective routing inbound and outbound loads. Reduce road costs through innovate routing decisions which directly affect transportation revenue lines.
Principle Duties and Responsibilities:
Call stores to notify them of delivery schedule changes, delays, early arrivals, or any conflicts with accurate scheduling of deliveries
Dispatch available grocery/perishables loads and maintain delivery logs for all delivery tickets and outbound/inbound loads as drivers return with delivery tickets to ensure accurate flow of dispatch operations to insure on time arrivals and departures
Assist drivers when needed
Set up salvage pick-ups when needed
Complete any required reports assigned
Use of the Transportation Systems to effective manage all aspects of work
Coordinate with several work units to balance and reach projected daily workloads with contract carriers, including LTL & TL freight. A key contact person for all outside customers, interacting on a daily basis for scheduling pick-ups, deliveries, appointments between retail, for-hire and backhauls.
Coordinate the planning and decision making, impacting the flow of operations of various groups throughout distribution
Assist in coordination receipt of priority loads between merchandisers and warehouse
Assist and help resolve payroll hours through clarification of job assignment
Coordinate work flow with other terminals
Perform and complete all order routing and setup duties and activities to meet all corresponding time for department start-ups and dispatch times
Coordinate and assist in backhauls scheduling and processing by communicating with vendors, perishable, and grocery departments concerning unloading. Communicate with other DC's on backhauls consigned to their facility when applicable
Ensure compliance with Delhaize America standards in the areas of accuracy, safety and productivity.
Ability to reach, stoop, bend and lift up to and including 30 lbs.
Work in a warehouse environment with varying conditions (i.e. cool temperatures, concrete floors, powered industrial trucks)
High School Education
Knowledge of the transportation function along with a working knowledge of DOT regulations and requirements
Excellent customer service, communication, verbal and written skills
Ability to meet production standards set by the company
Able to use personal computer for data entry and research purposes
Highly motivated self-starter and team player with strong attention to detail and the ability to prioritize multiple task in a fast paced environment
Apply On-lineApply On-line
Dispatcher - 2Nd Shift
Dispatcher - 2nd Shift
Pace Runners is looking for a Dispatcher for our Bessemer, AL location.
The Dispatcher position is responsible for providing outstanding customer service for all external customers to Pace Runners as it relates to dispatching drivers by utilizing excellent, in depth knowledge of the company's services and programs, as well as excellent knowledge of the customer and their needs.
Assume the role of first point of contact to our drivers/operations by answering telephone calls/emails for PACE, then directing them to the appropriate person or attempting to resolve the customer's issue
Compile information and issue daily reports, reflective of customer specific requirements
Support Sales and Operations in any way necessary to fulfill complete customer satisfaction
Communicate and distribute information to various personnel within the company
Utilize computer and telephone to dispatch drivers from multiple locations throughout the United States.
Understand the needs of our customers and use the tools provided to make Pace successful.
High school diploma is required, College degree preferred
3-5 years of dispatch and/or customer service experience required.
Experience working in the transportation industry is preferred
Knowledge of and demonstrated proficiency with Microsoft Office Suite and other computer programs
Must possess excellent and accurate organizational skills to ensure all work is completed in a timely fashion
Outstanding communication skills to clearly articulate at all levels is critical
A flexible schedule is desired as the hours for this position may change from week to week. Hours may be AM/PM.
Candidates are subject to criminal background, drug and alcohol screenings.
We are committed to providing our customers and team members an excellent experience. We define ourselves by capitalizing on our relationships and striving to improve ourselves and the lives of others through our work. It is our mission and vision that drive us to provide the best service possible to the communities that we serve.
If you feel like you possess the values and skills that it takes to join our team then submit your resume. We look forward to meeting you.
DescriptionJOB PURPOSE: To provide effective and efficient dispatching services which allow for a current and accurate flow of information among all organizational units and with organizations outside the Cooperative.
DUTIES AND RESPONSIBILITIES:
Monitor and validate accuracy of entries into Outage Management System (OMS)
File and maintain paperwork associated with OMS entries
Document system outages to provide detailed information as to the cause of the outage, the equipment involved and the members affected
Receive telephone calls, member concerns, complaints, maintenance items, emergencies, outages
Route incoming phone calls to the appropriate personnel or take and deliver messages to the appropriate person to provide a current and accurate flow of information
Assist in making member contacts for planned outages to provide members adequate time to make arrangements and to maintain good public relations
Dispatch line crews during outages in coordination with the Area Operations Manager (AOM) to direct crews to outage locations
Accept credit card payments (via telephone) for restoration of services that have been disconnected for non-payment within the authority given by Consumer Accounting or CSR or AOM in charge of the disconnect
Inform relief personnel of crew and system status and other pertinent information before leaving duty to familiarize relief personnel of current operating conditions and pending activities
Maintain and communicate to other employees, the Critical Customer list to make them aware of potential problems
Remain knowledgeable about emergency procedures and maintain current emergency phone number listings and communicate this information to other employees to provide quick efficient emergency assistance when needed
Travel to area offices as needed
Perform other duties as assigned
Learn and comply with Cooperative's safety rules and procedures
Maintain confidential information
Ability to hear pertinent conversations and radio traffic in an active environment
Ability to proficiently receive and direct communications with the use of telephone and satellite radio
Ability to communicate with employees and the public and work with people to solve problems
Team player with a high degree of integrity, good personal habits, regular work attendance, courteous and friendly, able to work well with diverse groups of people, and gain and maintain respect of others, both inside and outside the Cooperative
Ability to project a favorable image for the Cooperative
Possess good typing/keyboarding skills accurately and proficiently
Knowledge of Microsoft Office Suite
Ability to learn various software packages
Ability to handle upset members in friendly and courteous manner
Detail-oriented, self-motivated and able to organize work efficiently
Possess a valid Texas drivers' license
Insurable with the Cooperative's auto insurance carrier
Possess excellent oral and written communication skills in the English language
Possess excellent interpersonal skills including the ability to maintain a harmonious working relationship with all Cooperative employees
Must be or become certified in first aid and cardiopulmonary resuscitation
Work station and communication console with multiple distractions
To ensure all employees are provided with drug free and alcohol free working conditions, pre- employment, post-accident, reasonable cause and random drug and alcohol tests are conducted on all employees
*Part-time employees: work weekends, holidays and as needed on weekdays
Subject to irregular hours
Subject to travel
Required to pass a physical examination when employed
Must have sufficient health to perform the essential functions, duties and responsibilities of the job
Sitting for extended periods of time
Requires lifting, pushing, pulling, or carrying of weights
Rio Grande Electric Cooperative, Inc. is an equal opportunity provider and employer.
Location: Brackettville, Texas, 78832, United States |Ft. Stockton, Texas, 79735, United States
Job ID: 38615621
Posted: February 16, 2018
Company Name:Rio Grande Electric Cooperative, Inc.
Min Experience:0-1 Year
Location: Pittsfield, MA
Duration: 1 year
Schedules and Dispatches service department workload as well as coordinates with the Call Center, Collections, Meter Shop, Engineering, Distribution and Marketing for scheduling and support of their internal needs.
The individual will receive workloads and will then distribute to the workers for completion.
Previous Dispatch experience is highly desired
Must have a HS Diploma or Equivalent
Associates Degree in Business is preferred
Familiar with MS Word, Excel and PowerPoint
Strong Customer Service skills
Strong interpersonal, written and verbal communication skills
Ability to work independently and manage multiple tasks during critical situations
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