Dispatcher Tugboat Job Description Sample
Dispatcher - Emergency Communications Center (24 Hours/2 Weeks, 1St & 2Nd Shifts)
Lancaster General Hospital
4527 Communication Center
Emergency Communications Center
Position will work 24 hours/2 weeks with a combination of day and evening shifts (7a-3p and 3p-11p)Week 1: Monday 3:00pm-11:00pm (8 hours)
Week 2: Wednesday 3:00pm-11:00pm & Thursday 7:00am-3:00pm (16 hours)
No scheduled weekends
Holiday work does apply if holiday is on a regularly scheduled work shift mentioned above.
If you are an external applicant, you may need to complete an online assessment as part of the hiring process. We will send the assessment to the e-mail address that you included on your application. Please also check your junk/spam e-mail folder and complete the assessment within 5 days of receiving it. For more information, please click https://www.lghealthjobs.org/FAQS
POSITION SUMMARY: Coordinates and dispatches emergency and routine services for internal and external customers. Patient care/customer service includes care/service to patients/customers in the following age groups: neonatal (birth to 30 days), pediatric (30 days through 12 years), adolescent (13 through 18 years), adult (19 through 64 years), and geriatric (65 years and above).
ESSENTIAL FUNCTIONS: Qualified individuals must have the ability (with or without reasonable accommodation) to perform the following duties:
Receive emergency calls from internal emergency numbers at LGH and LGH Health Pavilion (7911, 3911)as well as panic alarms within LGH . Dispatchers must take appropriate actions to coordinate Security, Fire, Haz Mat, and EMS.
Dispatch and track Hospital Security Officers on Emergent and non emergent Events.
Monitor and maintain recorders for Closed Circuit Security and Trauma Cameras.
Coordinate Helicopter Transfer requests and Landings at LGH.
Coordination center for all hospital related transports with EMS.
Coordinate Medical Command and EMS Medical Reports.
Dispatching and Re-dispatching and Tone testing responsibilities for EMS and Fire.
Severe weather monitoring / Coordination with Emergency Management Supervisor.
Responsible for hospital divert notifications.
Responsible for daily statistical information.
Information system management with Computer Aided Dispatch, database and statistical information management.
Performance Improvement activities.
Provides EMS Coordination for WBH Perinatal Response Teams.
Follow Emergency Procedures Guidelines (Code; Amber, Blue. Condition; 8, red, yellow, green. And Bomb Threats)
Provides close communication with Nursing Supervisor on numerous events.
High school diploma or equivalent (GED) required.
Customer Service Skills / Communication Skills
Computer Experience (Windows Word, Excel / Lotus Approach / Computer Aided Dispatch (CAD)/ Database management )
Ability to multitask (Operate phones/radio and type simultaneously)
Previous experience in the field or office operation of EMS/Fire/Police/HazMat operations is recommended.
Recognized Telecommunicator Course or Emergency Medical Technician preferred.
A health care provider in good standing with Medicare, Medicaid, and other federal and state health insurance programs, i.e. not excluded from participation in Medicare, Medicaid or any other federal or state health insurance program preferred.
Call Center Dispatcher / Field Resources Coordinator
Cubic Transportation Systems
Cubic offers an opportunity to provide innovative technology for government and commercial customers around the globe, helping to solve their future problems today. We're the leading integrator of payment and information technology and services for intelligent travel solutions worldwide, and the leading provider of realistic combat training systems, secure communications and networking and highly specialized support services for military and security forces of the U.S. and allied nations. If you have an entrepreneurial spirit and thrive in an innovative environment, we want to talk to you about your next role at Cubic! We are seeking employees inspired by technology, and motivated by the rewards of hard work, commitment, teamwork, quality, integrity, and respect. We invite you to explore opportunities with Cubic.
Plans field technician service calls, directs responses to field and customer service calls. This position typically works under close supervision and direction.
Essential Job Duties and
Serves as first point of contact, answering telephones and directing them to the proper resource.
Monitors and Maintain the UFS system.
Confers with department supervisors to determine status of assigned dispatchers and field technicians.
Maintains constant visibility to and tracking of all technicians throughout each shift.
Maintains contact with customers and outside vendors, including issue resolution.
Expedites operations that delay response or repair times.
Directs work activities of field technicians and stock clerks.
Determines priority of trouble calls received and ensure that available personnel are assigned accordingly.
Schedules available times for equipment repairs between field service and the customer.
Resolves customer concerns. Example: irate customers and scheduling conflicts.
Performs other related duties as assigned.
Minimum Job Requirements:
High school plus a minimum of three years related experience in a dispatch environment. Requires the ability to effectively communicate (oral and written) with supervisors and managers at all levels. Must have good working knowledge of MS Office applications. Able to prioritize work, complete multiple tasks and work under deadlines. Ability to sit for extended periods.
The description provided above is not intended to be an exhaustive list of all job duties, responsibilities and requirements. Duties, responsibilities and requirements may change over time and according to business need.
Public Safety Dispatcher - Radio Communications Operator
Job Class: Radio Communications OperatorWorking Title: Public Safety Dispatcher
Who May Apply: Open to all qualified job seekers
Date Posted: 05/22/2019
Closing Date: 06/03/2019
Hiring Agency/Seniority Unit: Department of Public Safety
Division/Unit: Minnesota State Patrol
Work Address: 2900 48th Street NW, Rochester, MN
Work Shift/Work Hours: Rotating Shift
Days of Work: Schedule for this position varies, days of work vary
Travel Required: No
Salary Range: $21.93 - $29.99/hourly; $45,789 - $62,619/annually
Classified Status: Classified
Employment Condition: Permanent, Full-Time
Connect 700 Program Eligible: Yes
This announcement is being used to fill multiple identical vacancies. All applicants to this job announcement will be considered for all positions.
Minnesota State Patrol Radio Communications Operators (RCO's) work in a team environment and make a positive impact on a daily basis. RCO's provide daily support on behalf of the Minnesota Department of Public Safety, primarily to the Minnesota State Patrol, Minnesota Bureau of Criminal Apprehension, Minnesota Department of Natural Resources, Minnesota Department of Transportation as well as all allied public safety agencies within the State of Minnesota.
The RCO serves as the initial point of contact for the Minnesota State Patrol and provides the following core functions for the agency: Receive, prioritize and process emergency and non-emergency calls for service by utilizing call taking and dispatching skills as well as managing a computer aided dispatch system.
Dispatching field personnel to incidents requiring state asset response. The RCO can serve in a variety of roles including training and development, Incident Dispatching Team and field training of new employees.
The foundation of this position is to provide assistance for motorists, residents and visitors of the State of Minnesota. This position operates in a 24/7/365 environment including nights, weekends and holidays.
RCOs have the opportunity to work a variety of shifts, which are bid every six (6) months. Competitive salary and excellent benefits.
Successful applicant will have:
One (1) year experience as a dispatcher for a public safety or military entity, OR
One (1) year experience using decision-making ability and the exercise of judgment for anxious customers, in high stress situations and multiple work environment distractions such as: ER triage clerks, hospital unit clerks, admitting clerks, call center reps in the credit card or public utility industries, EMT, etc., OR
911 Telecommunications Certification or equivalent AND six (6) months of customer service or law enforcement related experience OR
Three (3) years of experience as a full time licensed police officer
Basic computer skills.
The ability to keyboard/type a variety of documents accurately at 30 words per minute, with 10 errors or less. Applicants invited to an interview will be required to provide proof of passing a 5-minute typing test. The test must have been completed in the last 12-months.
Effective listening skills
Excellent written and oral communication skills
NOTE: Applicants who meet the above minimum qualifications may be contacted to complete a behavior based pre-screening assessment. Applicants who successfully pass the pre-screening assessment will be invited to interview.
Professional certification(s) from APCO (Association of Public Safety Communications Officials, Intl) and/or NENA (National Emergency Number Association) or (NAED) National Academies of Emergency Dispatch
Post Secondary certificate or degree
Ability to remain calm during stressful situations
Movement to use several computers, keyboards, and mice
Ability to remain aware of surroundings while receiving information from telephone, radio or person
Must stay at workstation for long periods
Must be able to wear a headset
VISION: corrected to 20/20
HEARING REQUIREMENTS: Must not have more than a 35 DB loss in either ear when averaging the loss at 500, 1000, 2000 and 3000 HZ.
Requires occasionally moving and/or transporting such articles as file boxes or heavier materials with help from others and moving and transporting light objects frequently. Even though the weights being moved and transported may be a negligible amount, a job in this category may require positioning self to move to a significant degree or may involve maintaining a stationary position for extended periods.
It is the policy of the Department of Public Safety that all employees submit to a background investigation prior to employment, which includes the following components:
Vision and hearing assessment
Why Work For Us
GREAT BENEFITS PACKAGE! The State of Minnesota offers a comprehensive benefits package including low cost medical and dental insurance, employer paid life insurance, short and long term disability, pre-tax flexible spending accounts, retirement plan, tax-deferred compensation, generous vacation and sick leave, and 11 paid holidays each year.
How to Apply
Click "Apply" at the bottom of this page. If you are unable to apply online, please contact the job information line at 651.259.3637.
For additional information about the application process, go to http://www.mn.gov/careers.
If you have questions about the position, contact Julie Bever at email@example.com or 651.201.7374.
AN EQUAL OPPORTUNITY EMPLOYER
The State of Minnesota is an equal opportunity, affirmative action, and veteran-friendly employer. We are committed to providing culturally responsive services to all Minnesotans. The State of Minnesota recognizes that a diverse workforce is essential and strongly encourages qualified women, minorities, individuals with disabilities, and veterans to apply.
We will make reasonable accommodations to all qualified applicants with disabilities. If you are an individual with a disability who needs assistance or cannot access the online job application system, please contact the job information line at 651.259.3637 or email firstname.lastname@example.org. Please indicate what assistance you need.
Return to Previous Page
The Dispatcher will perform the following duties:
Monitors and maintains driver daily log files
Monitors and maintains drivers' status and update files accordingly
Updates and performs data entry into department and company database
Responds to incoming calls
Reviews, researches and resolves discrepancies on weekly reports
Ensures compliance with DOT regulations and company policy
Responsible for sending out all deliveries needed by customers on a daily basis
Communicates with customers, vendors and company personnel in a positive and proactive manner
Schedules and assigns drivers and helpers to loads
Issues equipment to drivers
Reports all accidents
Has knowledge of warehouse distribution
Understands DOT regulations
High School Diploma or Equivalent
1 - 2 years dispatch experience
Fluent with Microsoft Office
- Word, Excel, Outlook
Strong written and verbal communication skills, problem solving, and critical thinking
2 - 4 years dispatch experience
Previous transportation office experience
Essential Job Duties:
1.Set routes with drivers
2.Set up paperwork for incoming vendors
3.Communicate with Sales on delivery and route problems
4.Communicate with warehouse and delivery staff
5.Pass out work orders to be done
6.Handle UPS orders
7.Customer pick-ups get handled ASAP
8.Set positive attitude by example
9.Must display a positive and friendly attitude as well as appropriate behavior during work hours
10. Must provide superior customer service
To perform this job successfully, an individual must be able to perform each duty satisfactorily. Must have good written and verbal communication skills and the ability to work well with others. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
LKQ Corporation (NYSE: LKQ), an S&P 500 and Fortune 500 company, is a leading global value-added distributor of vehicle repair parts and accessories. The Company is the leading North American provider of recycled automotive and aftermarket collision parts as well as specialty accessories for automobiles, trucks, recreational and performance vehicles.
LKQ Europe, with operations located in 15 countries, collectively is the largest distributor of automotive aftermarket mechanical repair parts and related products in Europe, holding leading market positions in the United Kingdom, Italy, The Netherlands, The Czech Republic and Slovakia. Globally, the Company has more than 1,100 operating locations and 40,000 employees.
LKQ has an entrepreneurial, growth orientated culture and since 2005 consolidated revenue has grown at a compound annual rate of 28%. Come join the family and be LKQ Proud!
Competitive Pay 401k Plan with generous employer match
Insurance Plans for (Medical, Dental, Vision, Life and Disability)
Paid Holiday leave days and a Paid Time Off Program
A top-notch leadership team with the experience needed to grow and develop your career Job Requirements
Basic Qualifications (Minimum Required Experience, Education, Knowledge/Skills/Abilities, Essential Physical Demands):
Education & Experience: High School diploma
Knowledge/Skills/Abilities: Basic computer skills (Microsoft office)/ability to multi task and assign work as needed
Essential Physical Demands/Work Environment: sitting most of the day
previous dispatching and area knowledge (Northeastern Ohio)
Retail Security Dispatcher
We are North America's leading security services provider with over 200,000 phenomenal employees. At Allied Universal, we pride ourselves on fostering a promote from within culture. There are countless examples of individuals who began their career as Security Professionals and today hold positions on our senior leadership team. In fact, over 65% of our managerial positions are filled by internal candidates.
For all full-time positions, we offer medical, dental and vision coverage, life insurance, 401K, employee assistance programs, company discounts, perks and more! We also offer part-time and flexible schedules!
Start your phenomenal career with Allied Universal today!
Retail Security Dispatcher
Shopping Center Security Dispatch
(1) Day Shift: 7am-3pm, Mon-Sun
(1) Swing Shift: 3pm-11pm, Mon-Sun
We provide free guard cards upon hire!
The ideal candidate for the Security Dispatcher position is excellent with customers and has an impressive ability to communicate. The Security Dispatcher is responsible for providing security services at the assigned locations. Duties include, but are not limited to:
Execute security services as outlined in site-specific Post orders and directed by Security Management.
Answer customer/tenant calls for service over the phone, or by radio from employees in the field.
Designate and assign response to calls for security services.
Communicate with civil authorities.
Maintain written record of all incoming and outgoing transmissions, incident reports, and follow up documentation.
Maintain lost and found records and contractor sign-in logs.
Monitor CCTV systems to observe public activity.
Ensure all related equipment is in proper working order and notify superiors of equipment defects and/or malfunctions.
Provide daily briefing to following shift personnel.
Allied Universal Services is currently searching for Professional Retail Security Officer positions.
At Allied Universal, quality starts and ends with our Professional Security Officer. It's the professionalism, competence and commitment that make the difference. At Allied Universal, the Retail Security Officer serves and secures the merchants, patrons, and employees of the centers they serve.
Patrol facility and/or perform fixed-post duties as instructed
Serve as a general security presence and visible deterrent to crime and client rule infractions
Detect suspicious activities and watch for criminal acts or client rule infractions at or near assigned post which may be a threat to the property, client or employees at the site
Report all incidents, accidents and/or medical emergencies
Follows procedures to respond to emergencies and alarms, such as medical incident or bomb threats, or fire alarms or intrusion
Retail Security Officer Quality Standards:
Comes to work well rested and alert; is on time and completes shift assignments (including overtime, if assigned)
Has a neat, professional appearance and arrives at work dressed in complete and clean assigned uniform
Has a friendly and professional demeanor and provides quality customer service
Is a good communicator (both verbal and written) and is capable of handling typical and crisis situations both efficiently and effectively
Must be assertive verbally and not shy away from intervention with large groups of juveniles or young adults. Must be able to detain individuals if necessary
Understands and successfully executes his/her post orders including enforcement of client and company policies, rules and regulations
Is physically able to undergo training and certification in pepper foam/spray and handcuffing and can carry out duties related to the same
Must be able to successfully complete CPR, First Aid and AED training and certification
Capable of physically detaining, restraining aggressive person(s) and/or performing self-defense
May require a valid driver's license (without restrictions or medical conditions)
May require operation of a Segway (Segway's have a 250 pound weight limit)
Physical and Mental Functions:
Stand or walk constantly (for up to an entire shift) on various surfaces (tile, concrete, carpet);
Climb stairs, ramps, or ladders occasionally during shift;
Occasionally bend/twist at waist/knees/neck to perform various duties;
Occasionally lift or carry up to 40 pounds;
Run as needed;
Constant use of both hands and arms in reaching/handling/grasping/fingering while using phone, notepad, writing reports, and other administrative tasks;
Constant use of eyes (correctable vision to normal level required) to observe, read, interact with public and co-workers, view security monitors; includes hand/eye coordination;
Work in various environments including adverse outdoor conditions such as cold, rain or heat;
Constant mental alertness and attention to detail required while setting priorities and following up on assignments.
Qualified applicants for the Professional Retail Security Officer position will meet the minimum requirements, as described below:
High school diploma or equivalent required;
At least 21 years of age;
Must possess effective written and oral communication skills;
Effectual interpersonal skills across all levels of personnel and the general public in a professional manner; must be able to use initiative and independent judgment within established guidelines;
Must be able to frequently prepare written reports and logs in neat, legible handwriting; may require computer skills;
Must be able to read and understand all operating procedures and instructions;
Must be able to obtain a valid Guard License as required in the state for which you are applying;
As a condition of employment, employee must successfully complete a background investigation and a post-offer/pre-employment drug/alcohol test;
As a condition of continued employment, employee must maintain current active status of all required License at all times, and must carry the license at all times while on duty;
Must display exceptional customer service and communication skills;
Remain flexible to ever changing environments; adapt well to different situations;
Intermediate computer skills to utilize innovative, wireless technology at client specific sites;
Ability to maintain satisfactory attendance and punctuality standard;
Neat and professional appearance;
Ability to provide quality customer service;
Ability to handle both common and crisis situations at the client site, calmly and efficiently;
Read, understand and clearly speak English; constantly use speech and hearing (correctable to normal level required) in communicating with public/co-workers, giving and receiving instructions, using phones;
Must be able to handle pressure of working with high volume general public (constantly to occasionally depending on assignment);
Allied Universal provides unparalleled service, systems and solutions to the people and business of our communities, and is North America's leading security services provider. With over 200,000 employees, Allied Universal delivers high-quality, tailored solutions, which allows clients to focus on their core business. For more information: www.AUS.com.
We proudly support the Veteran Jobs Mission, a group of over 200 companies that have committed to collectively hiring a total of one million military veterans. EOE/Minorities/Females/Vet/Disability Allied Universal Services is an Equal Opportunity Employer committed to hiring a diverse workforce.
Night Shift Trucking Dispatcher Terminal #901 Charlotte
Refuel your career with Pope Transport! The Dispatcher has the opportunity to use and refine their skills in management, customer service, DOT regulations, petroleum transportation, and general trucking. This position includes the ability to work nights and weekends depending on the needs of the terminal.
The Dispatcher is one of the most important customer service roles because this position connects the truck to the customer. The Dispatcher is responsible for dispatching petroleum products safely and efficiently. The Dispatcher helps ensure we are compliant with State and Federal laws and has an understanding of DOT regulations.
Why choose us?
Locally owned and growing in the Carolinas and Virginia.
We provide the necessary training to help you be successful.
Great benefits including, BCBS Health, Dental, Vision, 401(k) with Company Match, Life, Paid Time Off, and much more!
1.The Trucking Dispatcher must be friendly, organized, and must have excellent written and verbal communication skills.
2.Must possess a valid drivers’ license.
3.Must be able to read, write, speak and understand the English language sufficiently enough to perform the designated duties of a Dispatcher. Must have the ability to perform simple mathematical calculations with mental ability to read maps, schedules, and road signs and maintain reports.
4.Must be able to effectively communicate both orally and in writing with company personnel and customers.
5.Must have a basic knowledge of the trucking industry to include the Federal Motor Carrier Safety Regulations.
6.Must be able to operate computers, telephones, facsimile machines and other necessary office equipment.
7.Must have an understanding of human relations and methods of obtaining cooperation and support for company policies.
Project Coordinator / Dispatcher
Who are we?
We are a remodel and building maintenance company that prides ourselves on the ability to take on hard to do jobs with as little interference as possible. We work with a variety of homeowners associations and local property management companies; working within our community. We understand the unique concerns of homeowners and property managers, with a range of experience in reshaping an individuals’ home or multi-family properties.
What are we looking for?
We are looking for a Project Coordinator / Dispatcher to join our team in Kirkland, WA!
‘Day in the life’:
- Answer phone calls from clients requiring our services and route to the proper place and address needs and concerns
- Coordinate meetings, including travel arrangements and expense reports
- Develop and maintain detailed project schedules,
- including all administrative tasks and sites involved in the project
- Send the correct technician to cover an assignment, accurately balancing: skills, hours needed, customer requirements, and the job duration (de-conflict with SDO's or future assignments)
- Work with the Project Managers to identify technicians best suited for special assignments
- Receive inbound calls from clients, place outbound calls to clients, and perform at an expert level any task the call requires
- Coordinate new customer and job setup to ensure jobs can be created and technicians can be dispatched with the correct assignment information
- Capture the necessary contact information for new customers
- Work with Management to identify technician skill deficiencies by tech and region so that Management can develop efficient training plans
- Multitask between multiple phone lines, Project Managers giving verbal job information, and tracking information relayed form other sources
- Respond to inbound calls from field technicians calling with questions and requests, or calling to communicate urgent information, including questions about scheduling, directions to a job site, changes to work orders or estimate appointments, or other urgent information relating to the task at hand
- Highly organized with great attention to detail
- Great at problem solving
- Ability to multi-task
- GED or High School Diploma
- Minimum years of experience: None required
- Ideal years of experience: 2+ years of experience in a project coordinating role
Available upon conversion:
- PTO/Sick Leave per Washington State mandated program guidelines
- Vacation plan
- 401K with employer match
- Tool Reimbursement Program
- Mileage compensation
- Six paid holidays
Hotel Dispatcher - Bell & Door (New York New York - Las Vegas)
Las Vegas, Nevada
Become one of the stars behind the show and become part of the world's most powerful entertainment brands. Our Company has one exciting mission: To entertain the human race.
It is the primary responsibility of the Dispatcher Hotel to provide excellent customer service and create a safe and friendly environment for employees and guests by assisting guests with baggage and personal belongings. All duties are to be performed in accordance with departmental and property policies, practices, and procedures.
Welcome guests to the property and provide exceptional service upon arrival/departure and throughout the guests stay.
Provide excellent service with the property's core service standards and brand attributes.
Exhibit a professional demeanor and willingness to assist all guests whenever possible.
Answers incoming phone calls, transaction based phone service.
Answer property questions; provide accurate information regarding rooms, restaurants, M-life, casino events, promotions, entertainment, and directions for guests.
Respond to and resolve guest complaints in a timely manner and creatively solve problems with the ability to anticipate, recognize, evaluate, and resolve potential difficulties.
Meet the demands of a fast-paced environment by using good judgment and the ability to multitask.
Ensure the privacy and confidentiality of guests and limit requests for information pertaining to guests in accordance with hotel policies.
Complete all duties in accordance with property standards and adhere to all company policies and legal requirements regarding safety, health, and welfare of guests, employees, and the property.
Resolve guest complaints within scope of authority, otherwise refers the matter to Front Desk management.
Maintain a clean work area for both guests and employees.
Process - group baggage documents for arrivals and departures, wheelchair and electric scooter rental documents, floral and delivery documents.
Contribute to a positive, empowering work environment by consistently performing assigned day-to-day responsibilities.
Provide information for all citywide events, promotions, general information and directions regarding casinos, hotel and local area.
Meet the demands of a fast-paced environment by using good judgment and the ability to multitask.
Process all guest requests and respond promptly and discreetly to guest inquiries.
Practice teamwork, create a positive work environment, greet fellow employees and thank them when they lend assistance.
Provide excellent service consistent with the property's core service standards and brand attributes.
Proactively greet, interact, and assist resort staff in a professional manner to foster and promote a cooperative and harmonious work environment.
Promote and develop team-oriented philosophy stressing the importance for providing unparalleled commitment to excellence in service.
Keep the Front Services/Hotel Management Team informed of all pertinent information related to the department and reports irregularities and problems as they occur along with recommendations for solutions.
Notify Management Team and Security of all unusual events, circumstances, missing items, or alleged thefts.
Respond to emergency situations as necessary by following departmental procedures, staying calm, and assisting Security as needed.
Perform all other job related duties as requested.
At least 1 year of previous experience working in a similar resort setting.
Ability to work with minimal supervision.
Excellent customer service skills.
Have interpersonal skill to deal effectively with all business contacts.
Professional appearance and demeanor.
Work varied shifts, including weekends and holidays.
High school diploma or equivalent.
Working knowledge of Microsoft Office, Outlook, Word, and Internet.
Able to effectively communicate in English, in both written and oral forms.
Working knowledge of a Property Management System.
This is not an official job description for this position and is not intended to include every duty or responsibility of the job nor is it intended to be an all-inclusive list of the skills and abilities required to do this job.
Dispatcher – San Diego, CA
Due to continued growth, Hobart Service is looking for an experienced Dispatcher to join their team at their San Diego, California location.
This position is based in San Diego, California under close direction of a Branch Manager. The selected candidate will perform a variety of duties associated with the dispatching functions in order to provide prompt and efficient service to our customers. There will be frequent contact with Branch employees and constant contact with customers and other outside personnel, requiring more than ordinary courtesy and tact to establish and maintain good customer relations. You will have occasional work with confidential data where the effect of any disclosure may have an impact on the business.
Answer all incoming telephone service requests and log customer service calls with all pertinent information in system.
Schedule service calls to techs and supply information needed by Service Tech, and determine priorities to be assigned to service calls.
Maintain follow up system for parts ordered by Service Techs to ensure complete customer satisfaction per company policies and guidelines.
Maintain Inspection List, Automatic Scale. Wrapper and General Line.
Maintain File of Equipment.This could include calling customers concerning estimates for overhauls, prices for new equipment, and completion of services.
Perform clerical functions, as necessary, such as assisting with tracking of consignment, assisting walk-in customers, shipping/receiving, handling phone calls for supervisor, etc.
Train or cross train other employees as requested.
Follow up on completed service calls to verify customer satisfaction and promote service contracts.
Print out and mail invoices
Do 3rd party billing
Prepare quotes for repairs.
To be considered for this exceptional career opportunity you must have at least the following:
Accredited High School diploma, Business or trade school or GED
1-2 years of experience
Handle competing/multiple priorities
Microsoft Office products excel, Word, Outlook
Excellent verbal, written and interpersonal communication skills
Required to sit for prolonged periods of time
Extensive periods of time on phone
Lifting 50-75 lbs with or without assistance
Climbing up to 8 ft with ladder
Kneeling, squatting, bending, pushing/pulling
Exposure to noise, heat, cold, slippery, wet conditions
OT as required
Why work for us?
Great insurance options with low premiums
Paid vacation and holidays
401K with company match
Safety-conscious work environment
Hobart Service is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.
ITW and Hobart Service are committed to providing a healthy and safe environment for all employees. To demonstrate this commitment, Hobart Service is tobacco-free (including e-cigarettes) on campuses and within company vehicles and maintains a drug-free workplace.
If you are a qualified individual with a disability and are unable or limited in your ability to use or access the online application system process due to your disability, please contact Human Resources at email@example.com to request assistance. No other requests will be acknowledged.
Making better hires starts with building better job descriptions
- Browse 100s of templates across 40+ industries
- Customize your template with your company info & job requirements
- Post it to 20+ job boards in seconds – for FREE!