Dispatcher Tugboat Job Description Sample
Dispatcher - Harley Marine New York
Schedule and coordinate workflow for Harley Marine New York (HMNY) vessels. Schedule and coordinate flow of work based on customer orders, establish priorities and availability of personnel, equipment, and resources. Select and schedule marine personnel for tugs and barges. Maintain records, process paperwork to ensure proper billing for services to customers. Maintain communications with vessel Captains and barge PICs regarding change of orders via computer or cell communications. Assist in developing and monitor procedures and programs to track company and crew activities. Dispatch personnel in response to incidents and emergency requests from vessels.
Dispatch East Coast vessels Monday through Friday days or night coverage.
Regularly meet with terminals, agents, and inspection companies to build relationship and maintain customer satisfaction.
Implement customer barge operations schedules as specified.
Provide vessel position and status reports daily.
Assist in management of crew including hours, timecards, Dispatch payroll approvals, and logistics for crew changes.
Source competitive rate fleeting for Harley Marine Services equipment in NY harbor and other East Coast operating areas.
Maintain streamlined communication with the Contracting Officer Representative or the Customers Barge Lead Scheduler.
Acquire, document, and execute moorage and ship services for equipment on/off hire with Company as well as preparing relative bills for services.
Track, monitor, and report on daily operations.
Equal distribution of work among marine personnel.
Special attention and execution of accuracy of prepared paperwork.
Employee feedback on scheduling courtesy and communications.
Adherence and understanding of Harley Marine Services operating policies and procedures.
Deal with customers with good judgement, discretion, and tact.
Monitor and ensure managed vessels are in accordance with contract regulations.
Perform related duties as assigned by the Dispatch Manager and Operations Department.
Perform in Harley Marine Services Incident Command System as assigned.
Extensive knowledge of the local (East & Gulf Coasts and Harbors) operating area.
Four (4) year college education in Maritime or related studies; or equivalent experience.
Three (3) years of increasingly responsible fleet management in the maritime industry.
Knowledge of local East Coast terminal requirements and guidelines.
Extensive knowledge of tugboat and oil transportation industry.
Knowledge of tug and barge maintenance systems and equipment.
USCG license and Tankerman PIC endorsement preferred.
Previous experience working directly with government agencies preferred.
Strong working knowledge of Microsoft Word and Excel applications.
Maintain the confidentiality of all sensitive materials and communications.
Ability to work independently with minimal or no guidance.
Must be capable of calculating barge load and discharge plans.
Ability to understand and execute complex oral and written instructions.
Ability to interface with others using courtesy, tact, and good judgment.
Valid State Driver's License.
Valid TWIC or obtain upon hire.
Job Condition and Environment
Required to sit for long periods of time.
Infrequent light physical effort required.
Work with computers, fax machines, copiers, telephones.
Expected Hours of Work
- Normal working hours are 8:00 am to 5:00 pm, additional hours and schedule may be required based on operational demands and directed by your supervisor.
Harley Marine Services, Inc. is a leading provider of marine transportation services in the United States. Harley Marine operates on the United States West Coast (including Alaska), New York Harbor, the U.S. Gulf Coast and the Mississippi River System. Services provided include the transportation and storage of petroleum products, tanker escort, ship assist, the transportation of general cargo and rescue towing. Harley Marine is the parent company of eight businesses specializing in marine services and a bulk liquids terminal business. Harley Marine provides accounting, administrative, human resources, quality, safety and environmental services, as well as operational oversight to the subsidiary companies.
Harley Marine Services offers competitive benefit and compensation packages. We are an Equal Employment Opportunity and Drug Free Work place. Pre-employment drug testing is required.
Dispatcher - Allegheny General - EVS
Aramark (NYSE: ARMK) proudly serves Fortune 500 companies, world champion sports teams, state-of-the-art healthcare providers, the world's leading educational institutions, iconic destinations and cultural attractions, and numerous municipalities in 19 countries around the world. Our 270,000 team members deliver experiences that enrich and nourish millions of lives every day through innovative services in food, facilities management and uniforms. We operate our business with social responsibility, focusing on initiatives that support our diverse workforce, advance consumer health and wellness, protect our environment, and strengthen our communities. Aramark is recognized as one of the World's Most Admired Companies by FORTUNE, as well as an employer of choice by the Human Rights Campaign and DiversityInc. Learn more at www.aramark.com or connect with us on Facebook and Twitter.
The Dispatcher is responsible for responding to inbound calls and requests for service needs by allocating the proper resources to facilitate the transport of goods and services. Essential functions and responsibilities of the position may vary by Aramark location based on client requirements and business needs.
Performs and coordinates a variety of duties related to dispatch and scheduling
Responsible for receiving calls for service; prioritizes and coordinates the service requests
Works closely with management and the dispatch team to communicate needs and ensure timely guest service
Manages and maintains of all records and documentation of service requests; utilizes software to log activity
Provides customer service and maintains a friendly and effective attitude toward customers, guests, clients, and co-workers
Other duties and tasks as assigned by manager
Previous experience in transportation dispatch or related field preferred
Must have a working knowledge of software applications
Demonstrates strong organizational skills, accuracy, and attentional to detail
Proven interpersonal and communication skills, both written and verbal
Must be available to work flexible hours including evenings and weekends
Aramark is an EQUAL EMPLOYMENT OPPORTUNITY/AFFIRMATIVE ACTION employer – Minority/Female/Disability/Veteran
Dispatcher Back Up Driver
This is a driver position responsible for the transport and delivery of freight on time in a professional manner by driving diesel-powered tractor trailer combinations short and long distances, while complying with Department of Transportation rules and regulations, maintaining a safe work environment, and adhering to Tyson policies and procedures.
Work flexible hours, weekends, holidays and different shifts as needed. Sit, stand, reach, grasp, push, pull, bend, and stoop.
Lift up to 40 lbs. Must be able to read to follow directions and write to prepare documentation. Wash trailers and assist Cage Repair Attendant.
Use small hand tools stick welding ability a plus. Operate forklift Moffett. Run errands. Work in dusty environment, extreme hot cold temperatures, and area with unpleasant odors.
Must possess valid Alabama Class A CDL and be at least 21 years of age. Must have 1 year of verifiable tractor trailer driving experience or 9 months or more verifiable experience within the last 12 months (top heavy load experience preferred). No DUI DWI conviction in past 8 years in personal vehicle--never in CMV.
No DOT Drug or Alcohol Violation in past 3 years. Pass Road Test. Pass mandatory DOT drug tests.
Meet Tyson Driver Evaluations System requirements. Must have 6 months continuous work history with 1 employer in last 24 months. Must not have terminated from Tyson facility in last 2 years and cannot be hired more than 3 times.
Rehires discharged from Tyson for Job Abandonment, Unsatisfactory Probationary Period, Rules of Conduct, Walked Off Job, Attendance, and Insubordination will not be considered. Applicants from Marshall, DeKalb, Etowah, Blount, Cullman, and Calhoun counties in AL will be considered.
Tyson Foods, Inc. voluntarily participates in the E-Verify system and uses all tools made available by the federal government to confirm the employment eligibility of all team members. Persons offered employment with Tyson Foods are required to provide documentation proving their employment eligibility, and all offers of employment are contingent upon successful completion of the E-Verify process.
What is E-Verify (English) (Español) EEO is the Law (English) (Español) Right to Work (English) (Español) EEO is the Law Supplemental (English) (Español) Pay Transparency Policy Statement (English) (Español)
All Tyson Team Members are responsible for safety. This includes but is not limited to personal safety and food safety.
Service Order Dispatcher
Position Objective: Support a customer service center operation by performing regular inspections of facilities in and around Capitol Hill in order to identify deficiencies.
Duties and Responsibilities:
Performs daily inspections of OSP facilities located on and around Capitol Hill to identify deficiencies such as lighting out, damaged walls/carpets, etc. and enters work requests into the CMMS for resolution.
Immediately informs the COTR, the Assistant Director of Facilities Management or the Facility Manager of critical problems or failures of shops to take timely corrective action.
Acts as liaison on behalf of the OSP to follow up on issues building occupants may encounter in their assigned buildings. Surveys building occupants electronically and written regularly to gain feedback on the quality of services and areas for improvement.
Must be tactful and diplomatic in responding to unusual service requests from building occupants and their staffs. Updates building occupants via email, phone and in-person contact on work progress and completion.
Tasks require mild physical exertion such as extended periods of bending, reaching, standing and walking throughout the Capitol Complex to perform inspections and ensure maintenance issues are corrected.
Will participate in daily, weekly and monthly planned inspections of building areas including offices, conference rooms, hallways, stairwells, entrances, exists, rest rooms, subways, parking garages, and public areas for cleanliness and proper maintenance. The inspector will create work request tickets via mobile device provided by the AOC for any issues found.
May require use of a government vehicle to access offsite building locations. The building inspector must have and maintain a valid government issued driver's license, as well as a clean driving record.
Track all work request activities and be prepared to provide the customers and client with the current work order status.
Provide work order information to the customer for tracking purposes, including the work order number, issue date current status, estimated schedule for completion.
Receive work requests via web requestor, email, phone call, or as directly requested form the Operations and Maintenance contractor or other staff.
Create work orders using the CMMS system.
Maintain current status updates on all work orders and inform customers of work order status changes, updates, etc., as well as follow up for customer satisfaction at closing of work requests.
Monitor building automation system for fire, HVAC and power operations.
Perform other duties as required.
High School Diploma
Familiarity with facilities maintenance and upkeep
Outstanding customer service and support
Two years of related experience
Strong oral communications skills.
Must be detail oriented with good organizational skills.
Flexible and adaptable
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed above are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required by this position.
GAP Solutions is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, disability, or protected Veteran status.
Radiology Transport Dispatcher
Rated as one of the Top 25 Best Hospitals to Work for in the U.S., the heart of LMC is our 438-bed modern state-of-the-art facility. Winning the prestigious, "Summit Award" from Press Ganey for outstanding patient satisfaction, "Consumer Choice Award" from the National Research Corporation, all contributing to our reputation for giving our patients the highest quality care.
We are located in heart of the Midlands, right outside of Columbia, SC, and one of the most successful integrated healthcare systems in the Southeast. As the third largest employer in the Midlands, we invite you to be a part of our ongoing success and join our LMC Family.
Responsible for taking requests for patient transport via phone/fax. Responsible for logging, updating and maintaining transport requests on the transport board.
Dispatching of Radiology Tech Assistants to/from units on a timely basis to include: Assigning individual transport to RTA¿s. Responsible for reporting any vacancies in staffing to the Radiology Support Supervisor/or Radiology Supervisor on duty and assisting with finding replacement staffing support or personally working to fill any voids in staffing as needed.
Assists the Radiology Support Supervisor with the schedule of the Radiology Tech Assistants. Tracking RTA's time out and time back to ensure efficient use of employee resources. Communicating with the RTA's on patient issues or delays and relaying pertinent information to the specific department.
Ensure that a Patient Care Pass form is filled out for every patient transport. Responsible for dispatching Radiology Tech Assistants in a prompt manner as to maintain a consistent workflow. Communicates in a friendly, positive and professional manner to all persons at all times.
Understands and helps in satisfying customer needs. Customers include patients and their families, guests, medical staff, and coworkers who represent developmentally, socioeconomic and culturally.
High school diploma or equivalent
Excellent people and customer/patient service skills
Excellent organizational skills and ability to multi-tasking
Computer skills must be able to demonstrate proficiency using Microsoft Office products such as word processing and spread sheets
Current CPR certification
Prior experience as a patient dispatcher and/or experience as a patient transporter with a minimum of two years
Prior experience as a dispatcher of patient transport staff in a hospital setting and working as a patient transport staff member
LMC is committed to offering quality, cost-effective benefits choices for its employees and their families. LMC offers day ONE medical, dental and life insurance benefits, as well as health care and dependent care flexible spending accounts (FSAs). Eligible employees may also enroll in LMC's retirement plans on their date of hire, including the South Carolina State Retirement System (SCRS), and supplemental 401(k) and 457(b) retirement plans.
LMC provides its full-time employees short-term disability and long-term disability coverage after 90 days of eligible employment. In addition to these great offerings, LMC offers 529 College Savings, educational assistance, employee assistance programs and more.
Our mission is the same as it was when we opened our doors in 1971: to provide quality health services that meet the needs of our community. We believe that commitment to the health of our community really makes a difference -- and we show it every day.
Receives telephone calls from other departments relative to customer safety problems.
ESSENTIAL JOB FUNCTIONS:
Receives telephone calls from other departments relative to customer safety problems.
Dispatches customer safety calls according to procedure via two-way radios.
Responsible for documenting in a timely manner, all calls received and dispatched, including any follow-ups.
Presents oneself as a credit to Harrah's and encourages others to do the same.
High School diploma or GED required.
Personable telephone manner required.
Previous FCC or telephone related experience preferred.
PHYSICAL, MENTAL, AND ENVIRONMENTAL DEMANDS:
Must be able to maneuver throughout all areas of casino.
Must be able to lift up to 10 pounds and carry up to 10 pounds.
Must be able to bend, reach, kneel, twist and grip items while working.
Must be able to work indoors as well as outdoors.
Must be able to work at a fast pace and in stressful situations.
Must be able to read, write, speak and understand English.
Must be able to respond to visual and aural cues.
Lateral 9-1-1 Police Communications Dispatcher Supervisor
Position Description Benefits Supplemental Questions
The Seattle Police Department is seeking qualified and experienced Lateral Emergency 9-1-1 Communication Dispatcher Supervisor. This position is charged with supervising subordinate staff; plans, organizes, and schedules work; develops work procedures, researches and completes special projects, resolve complex or unusual problems.
Prioritizes and assigns work to subordinates.
Prepares staffing schedules.
Participates in and recommends staff transfers, training, corrective action plans and disciplinary actions.
Researches and responds to complaints and inquiries from the public and customer agencies.
Participates in the development of and recommends Communications Center policies and procedures.
May perform Call Taker or Dispatcher duties in the absence of adequate staff.
Answers emergency and non-emergency calls for service and simultaneously enters this information into the computer using a Computer Aided Dispatch (CAD) System.
Calms, negotiates, advises and provides instructions to callers to obtain accurate and essential information necessary to establish priority and initiate a timely response to emergency calls while providing excellent customer service.
Experience handling multiple calls at a time and prioritizing them as a 911 Dispatcher Supervisor.
Requires a minimum of five years increasingly responsible communication center dispatching experience, including three years supervisory experience and a high school diploma (or a combination of education and/or training and/or experience which provides an equivalent background required to perform the work of the class).
Associate's Degree, certification or college credits in communications, computer technology, public relations or other related fields.
Three to five years of supervisory experience in a moderately sized Emergency Communication's Center.
Stable work history that involves communicating with the public in fast-paced surroundings and under difficult conditions.
Ability to successfully demonstrate techniques in conflict resolution, mediation and negotiation, working in a high-pressured and structured environment.
Exemplary oral and written communication skills, and deal tactfully and courteously with callers.
Must work rotating shifts (day, swing, and graveyard), weekends and holidays.
Must be available to work mandatory overtime assignments as required.
Candidates must pass a hearing and vision screening by a City approved doctor.
Must pass a Seattle Police Department Background Investigation, including a psychological evaluation.
The most competitive candidates will be required to pass a 40 WPM typing test in order to be considered for an interview.
LICENSE, CERTIFICATION AND OTHER REQUIREMENTS:
Must satisfactorily pass a visual and hearing exam; keyboarding test, a Criticall examination, and a police background check. Successful completion of Call Taker and Dispatcher Training or demonstrate equivalent proficiency. Must demonstrate proficiency in Microsoft Outlook, Word and Excel. Must satisfactorily maintain National Incident Management System/Incident Command System training after hire. Access Level 1 certification at hire or must satisfy certification requirements within 60 days of hire.
The Seattle Police Department is comprised of approximately 2,100 dedicated law enforcement professionals all committed to creating and fostering a work environment that is collaborative, innovative and leading the way in law enforcement principles and practices. Ours is a culture that encourages top performers to adhere to a standard of excellence in the identification of and resolution to complex challenges. At SPD we acknowledge and honor the fundamental value and dignity of all individuals and pledge ourselves to creating and maintaining an environment that respects diverse traditions, heritages, and experiences.
How to Apply: Apply online at: http://www.seattle.gov/jobs/
(JOB # 2019-00469)
Seacom Public Safety Dispatcher Trainee
Definition & Essential Functions Benefits Supplemental Questions
UPON SUCCESSFUL COMPLETION OF TRAINING PERIOD, PAY RATE WILL INCREASE TO DISPATCH I HOURLY RATE - $18.02
Job Summary & Essential Functions:
Essential job functions include, but are not limited to the tasks, responsibilities, skills and abilities that are listed in the job description. This is not a comprehensive listing of all functions and tasks performed. Individuals may perform other duties as assigned needed to support the assigned functional area.
Under general supervision, answers emergency 911 and non-emergency telephone calls, determines nature and urgency of call and dispatches appropriate personnel and equipment. This position is required to work on a rotating shift schedule (day, mid-shift and nights) covering 24/7 operation which will include working holidays and weekends.
Answers emergency and non-emergency phone lines, determines the nature and urgency of the call, obtains the necessary information and details regarding requests; refers to appropriate agency or dispatches appropriate police, fire, and medical personnel and equipment; records time and nature of call as well as time and nature of response; directs concerns or calls for service to proper channels, including other law enforcement agencies to confirm or locate stolen vehicles, missing or wanted persons; continually evaluate pending and new calls for service to assure they are being assigned in order of priority; performs registration and driver's license checks.
Determines appropriate response necessary based upon questioning of the caller; maintains status and location of law enforcement and fire personnel; handles lobby traffic during non-business hours and in instances where the caller is at the station; performs monthly warrant updates and validations; responds to public requests for general information; answers TDD calls and tests daily; maintains a variety of logs relating to public safety, including radio logs, tow company request, on-call duty officer request, and wanted persons "hit" file.
Enters and validates data on warrants and stolen items; accesses Criminal Justice Information System databases to enter and retrieve law enforcement information; monitors and operates two-way radio to provide information and monitor status of first responders; knows location of all working units on calls for service; operates computerized radio system while monitoring, transmitting, and paging on sight radio channel; monitors alarms at the Police Department.
When necessary: monitors video surveillance points by utilizing camera system located at console, answers calls made from external call boxes and ability to open back access gate for emergency personnel.
Knowledges, Skills & Other Characteristics: Knowledge of the following after the training period has ended:
Emergency dispatch practices and procedures
The road, location, and addresses of buildings and landmarks in Cochise County
The Cochise County and Cochise County's municipalities organization and services
Skill in or Ability to:
Communicating, using telephone and two-way radio equipment.
Evaluating emergency calls and determining appropriate level of response needed.
Remain calm and function appropriately during emergency situations and communicating with persons in varying degrees of hysteria.
Establishing and maintaining effective working relationships with emergency personnel, other government personnel, outside law enforcement agencies, and the general public.
Working in a multi-tasking environment, subject to quick-changing priorities.
Speaking clearly and in listening.
Using computer terminals and keyboarding at 40 words per minute.
Receiving and applying feedback
Exercise good judgment when direct supervision is not available
Assessing routine and complex problems
Ability to follow verbal and written instruction
Ability to provide instruction to callers/peers/co-workers
QUALIFICATIONS: PUBLIC SAFETY DISPATCHER
High School Diploma or GED equivalent.
Experience equivalent to one (1) year office support work including computer literacy.
A 40 WPM typing certification.
A SEACOM applicant Background Questionnaire required.
All applicants must submit an original 40 net words per minute typing certification to The City of Sierra Vista Human Resources Department, 1011 N. Coronado Drive, Sierra Vista, AZ 85635 on or before their respective test date. Failure to do so will result in not being allowed to test. Certification must not be older than 6 months. The test must be for 5 minutes with one word per minute deducted for each error. The City of Sierra Vista does not accept internet or self administered typing certifications.
In the Sierra Vista area, typing certifications are available through the Arizona @ Work (458-9309), or Cochise College Testing Center (515-5447). You may also obtain a typing test/certification from any other employment service organization that administers in-person timed certified typing exams.
The City will not accept internet or self administered certifications. Typing tests/certifications are available through the Arizona @ Work (458-9309), or Cochise College Testing Center (520-515-5447. You may also obtain a typing test/certification from any other employment service organization that administers in-person timed certified typing exams.
MINIMUM QUALIFICATIONS FOR PUBLIC SAFETY DISPATCHER:
1.Public Safety Dispatcher candidates must be a minimum of 18 years of age.
2.Candidates must possess a high school diploma or GED.
3.Candidates must submit a typing certification (original required) indicating a minimum of 40 net words per minute. Certification must be obtained within the previous six months from submitting an application for employment.
4.Candidates must possess uncorrected hearing with no loss greater than 25db in the 500, 1000, 2000, 3000 hertz frequencies as measured by an audiometer.
5.Candidates must not have been convicted of a felony or any offense that would be a felony if committed in Arizona.
6.Candidates must not have been convicted of a misdemeanor criminal offense involving moral turpitude in Arizona, nor in any state or federal jurisdiction, where the commission of such a criminal offense would be a misdemeanor as defined by the Arizona Revised Statutes.
7.Candidates must not have been dishonorably discharged from the United States Armed Forces.
8.Candidates must not have:
used marijuana within the past three (3) years,
used marijuana other than for experimentation; the use of marijuana is presumed to be greater than experimentation if the use exceeds twenty (20) times total, or exceeds five (5) times since the age of 21 years,
sold, produced, cultivated, or transported marijuana for sale.
9.Candidates must not have:
used drugs other than marijuana within the past seven (7) years,
used such drugs other than for experimentation; the use of drugs is presumed to be greater than experimentation if the use exceeds five (5) times total, or exceeds one (1) time since the age of 21 years,
sold, produced, cultivated or transported for sale any such drugs.
10.Candidates must not have a pattern of abuse of prescription drugs.
In addition to the minimum requirements (1-10), the successful candidate must meet the established requirements of each phase in the testing process to proceed to the next phase:
Oral Board Interview
Voice Stress Analysis Examination
Candidates for Public Safety Dispatcher must demonstrate that they are mentally and emotionally capable of executing the position requirements. Public Safety Dispatchers are expected to possess high moral standards, work well in a team effort setting, and possess functional verbal and written communication skills.
Work Environment/Physical Demands
The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this position or that an employee encounters while performing the essential functions of this position.
Ability to work in a stressful environment and deal effectively with stress.
Sit for extended periods of time. Work in confined/restricted working environment including being unable to immediately vacate position in some circumstances.
Subject to verbal abusive language at times when dealing with callers.
Regularly required to communicate effectively.
May require additional hours beyond regularly scheduled work day.
Works in office setting subject to continuous interruptions, constant noise from phone/radio/in person communications and background noises.
Work may include extended periods of time viewing a computer video monitor and/ or operating a keyboard.Ability to work under stress from contact with public, demanding deadlines and changing priorities and conditions.
Ability to file letters, correspondence, reports, etc. in file cabinet drawers ranging from floor level to 7' from the floor.
Prolonged periods of standing, bending, sitting, kneeling
Operate a variety of standard office equipment including: computer, telephone, calculator, copy and fax machine requiring continuous and repetitive arm, hand and eye movement.
Concentrate on and complete tasks in the presence of distractions.
Subject to artificial lighting.
SELF-SCREENING QUESTIONNAIRE PUBLIC SAFETY DISPATCHER
The following information applies to all candidates for the Public Safety Dispatcher position. It is intended to help you decide if the job of Public Safety Dispatcher, for the SEACOM, is right for you.
1.Public Safety Dispatchers are scheduled for
eight to twelve hour shifts
2.Are you willing to work a rotating shift schedule?
3.Are you willing to work weekends and holidays?
4.Due to heavy workloads or vacations, are you
willing to accept last minute changes to your
work schedule that might require you to work
hours other than your normally assigned shift?
5.Are you willing to undergo a paid training period,
complete with written assignments and tests
in preparation for your new career?
6.Often, the tasks of a Public Safety Dispatcher
are done simultaneously, requiring quick
responses. Are you willing to learn and perform
many tasks such as answering questions and
processing calls for citizens, and receiving and
transmitting messages over a radio frequency
for law enforcement, ambulance and fire?
7.Do you think that you could copy information as
it is being transmitted via telephone or radio,
simultaneously comprehend what you heard and
8.From time to time, you may be subjected to
abusive and profane language on the telephone,
are you prepared to deal with that
9.As a Public Safety Dispatcher you will deal with
crisis calls, could you set aside the emotion of
the crisis, and then deal calmly with an irate
citizen complaining about something
10. Are you interested in a challenging and exciting
career and not just a job?
THANK YOU FOR YOUR INTEREST IN APPLYING FOR THE POSITION OF PUBLIC SAFETY DISPATCHER. WHEN MAKING YOUR DECISION TO APPLY, WE ASK THAT YOU GIVE CAREFUL CONSIDERATION TO THE ABOVE AREAS.
SEACOM and The City of Sierra Vista provide an equal employment opportunity (EEO) for all persons regardless of race, color, sex (to include lesbian, gay, bi-sexual, or transgendered (LGBT)), age, religion, national origin, disability, marital status, or genetic information. SEACOM and The City of Sierra Vista complywith applicable state and local laws governing nondiscrimination in all employment activities.
SEACOM and The City of Sierra Vista comply with the American's with Disabilities Act (ADA) and will provide reasonable accommodation for qualified individuals with disabilities. Requests for reasonable accommodation during the recruitment or hiring process must be sent to the Human Resources Department.
Global, Local, Total
National Express Transit Corporation (NETC) is a rapidly growing provider of transit, paratransit, and shuttle services for transit authorities, municipalities and other clients across the country. NETC is the US-based public transportation division of UK-based National Express Group, providers of nearly one billion safe journeys each year. We are currently seeking a Dispatcher for our Customer Service Center (CSC) in Temple Hills, MD.
Directs and monitors daily assignments; schedules drivers and assigns vehicles to ensure daily coverage of all routes.
Ensures direct and indirect daily activities of drivers are assigned and accomplished on-time.
Communicates all relevant details of driving assignments to drivers to ensure proper execution.
Assist drivers with routing directions and directs them to perform special services when required.
Recommends appropriate disciplinary action, up to and including suspensions and/or discharge, for staff violations of company policies.
Responds to emergency calls, facilitates emergency response network, coordinates mechanical service repair, and assigns replacement buses and drivers when there is a problem on a route.
Notifies stakeholders and location personnel of all changes in route assignments, emergency situations, accidents, breakdowns or any other event that will disrupt service.
Maintains route documentation and records (relevant contract requirements, customer information, route changes, relevant maps, vehicle details, bus assignments, driver details) for the purpose of providing accurate and reliable information to customers and complies with district and state requirements.
Coordinates vehicle service and mechanical repairs with Maintenance Supervisor to assure uninterrupted service delivery.
Maintains high compliance to dispatch standard operating procedures.
Handles customer concerns and requests for information in an expeditious and professional manner.
Escalates unresolved issues to management as appropriate.
High school diploma or GED
Previous dispatch experience is preferred;
Knowledge of surrounding geographic area to ensure effective and efficient routing.
Ability to organize and prioritize time to balance conflicting demands related to customer care and dispatching.
Ability to communicate effectively with colleagues and customers in fast-paced and/or stressful environment (interpersonal & telephone skills).
Ability to read and interpret documents and instructions from customers and other team members
Ability to perform work activities requiring cooperation and instruction
Ability to function in a fast-paced environment, under substantial pressure
Ability to work within the appropriate level of independence
Ability to problem solve
Ability to operate two-way and emergency radio systems
Ability to use office machines (fax, scanner, copier, zip drive, telephone system)
Ability to use Microsoft Office Program and computerized routing software.
Ability to work independently
Ability to read road and street maps
Ability to keep organized and accurate records relating to overall dispatch and routing responsibilities
Bi-lingual abilities a plus
National Express LLC is an Equal Opportunity Employer.
For more information please visit http://www.nationalexpresstransit.com or http://www.nellc.com.
KeyWords: Dispatch, Dispatcher, Bus Dispatcher, Truck Dispatcher, Delivery Dispatcher, Transportation Dispatcher, Public Safety Dispatcher, Emergency Dispatcher, Radio Dispatcher, Station Dispatcher, Router, Route Writer, Route Planner, Trip Planner, Transportation Route Planner,
Administrative Assistant - Dispatcher
Are you an experienced Administrative Assistant-Dispatcher in the plumbing service industry who is friendly and knows how to provide top-quality customer service? If so, your talents will directly contribute to the services we provide to the residents and businesses in the Davie area and we encourage you to apply for this opportunity. Apply today!
About Joe Hillman Plumbers
Joe has been in the plumbing business since 1987. Even after 30 years, Joe Hillman remains a family-owned business whose personal approach has allowed them to grow and thrive. We treat our employees just as well as we treat our customers and our own family. Creating a positive work environment leads to happy employees, then happy customers, then company growth.
A Day in the Life of an Administrative Assistant-Dispatcher
You serve as the front-line liaison between customers and prospective customers and the company. You will dispatch technicians to jobs, support Dispatch Department and track technicians using GPS. You will enter call/customer date in the computer and handle all customers and staff in a professional manner. In addition you will make outbound calls to customers to schedule appointments and take inbound calls and field and direct to the correct department.
Qualifications for our Dispatcher-CSR
Schedule will be Monday, Tuesday, Thursday and Friday 11:00 am - 5:00 pm (lunch from 3:00 pm-3:30 pm) and Wednesday 8:00 am-5:00 pm (lunch 2:30 pm-3:30 pm)
HS diploma, or GED equivalent, is required
3 years' experience in customer service and/or service line is preferred, preferably in the home services industry (plumbing, HVAC, electrical)
Related experience and/or advanced training or any equivalent combination of education and experience may be substituted
Bilingual a plus
Computer literate and must be able to use general office machines and know the geographical territory
Strong communication and interpersonal skills are required
Ability to work in a fast-paced environment while being self-motivated to provide exceptional customer service
Proven ability to meet/exceed set goals
Receptive to constant coaching and feedback
Experience gathering data information and inputting the information in the computer
Must be available to work on call after hours/weekend on a rotating schedule
We understand your time is valuable and that is why we have a very quick and easy application process. If you feel that you meet the qualifications and have the desire to work with the best in the business, please fill out our 3-minute mobile-friendly application so that we can review your information. We look forward to meeting you!
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