Documentation Engineer Job Description Sample
Job Description: :
This position is for a Documentation Control group member within the Program Planning and Documentation organization of Lockheed Martin (LM) located at the Strategic Weapons Facility, Atlantic (SWFLANT), Kings Bay GA, serving as the central point of contact for the receipt, distribution and disposition of proposed and released Trident II (D5) Fleet Ballistic Missile, support equipment and associated handling and transportation documentation.
Team member performs technical review and evaluation of proposed procedural changes to ensure completeness and compliance within existing parameters and requirements; serves as liaison between multiple LM organizations and the Navy Customer to ensure configuration management and control over contractor and government processing documents. Applies self-assessment and improvement techniques to streamline and refine existing documentation control processes and procedures. Incumbent serves on the SWFLANT Documentation Control Board (DCB) and as representative to the Document Change Control Committee (DCCC) at Eastern Range (ER) by representing and upholding the facility's collaborative position on proposed changes, including those that may be controversial or challenging in nature. Receives, incorporates and coordinates release of documentation to SWFLANT Document Custodians to support fleet, missile and support equipment processing schedules and contract deliverables.
This position requires an Interim Secret clearance prior to starting. U.S. Citizenship required
Aerospace hardware and/or fleet processing and documentation experience.
Strong written and verbal communication skills.
Proficiency in Microsoft Office applications.
Must be able to acquire and maintain a Secret security clearance.
Working knowledge of Trident II D5 missile and/or fleet processing documentation requirements
Demonstrated ability to work independently in a collaborative, team-based environment
Clear, concise and effective written and verbal communication and interpersonal skills
Experience interacting with internal and external customers
Conscientious, detail-oriented with good organization skills
Ability to multi-task and work under pressure to meet deadlines
Self-directed and highly motivated with strong closure skills. High-quality, error-free output.
Microsoft Office and SharePoint experience.
Ability to develop and implement creative, executable solutions to emergent problems.
As a leading technology innovation company, Lockheed Martin's vast team works with partners around the world to bring proven performance to our customers' toughest challenges. Lockheed Martin has employees based in many states throughout the U.S., and Internationally, with business locations in many nations and territories.
Join us at Lockheed Martin, where we're engineering a better tomorrow.
Lockheed Martin is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.
Job Location(s): Kings Bay Georgia
Security Clearance :
Business Unit :
ESS4400 SPACE SYSTEMS COMPANY
Job Class :
Job Category :
Relocation Available :
Work Schedule :
9x80A-9,9,9,9,8 hrs/d in wk1, /9,9,9,9,off in wk2
Req Type :
Additional Posting Locations :
Quality Systems Documentation Engineer
Ensure processes and procedures satisfy ISO14001 and IATF16949 requirements. Review/revise/issue/control quality documentation including procedures, work instructions, forms. Assume ultimate responsibility for document and record control within the organization. Oversee and manage document changes to ensure accuracy and adequacy per the requirements of ISO14001 and IATF16949. Participate in the Change Management process and ensure requirements are addressed. Monitor and satisfy customer Quality online and offline system requirements. Ensure the availability and dissemination of current customer specific requirements. Manage and perform Internal System, Process, and Product Audits as required by ISO14001, IATF 16949 and customer specific requirements. Ensure accurate record keeping of business system documentation per ISO14001, IATF16949 and customer specific requirements. Accountable to ensure that the integrity of the business management system is maintained when changes to the management system are planned and implemented.
Ability to review and analyze detailed data and information
Ability to handle multiple projects, prioritize & meet deadlines
Knowledge of Word, Excel, PowerPoint and ability to learn software applications(internal/customer)
Usage of Technical and Functional Expertise – Knowledge of Automotive Systems – ISO/IATF 16949 and ISO 14001, AIAG APQP, FMEA, MSA, SPC and PPAP.
Ability to perform document control functions. Knowledge of customer quality systems. Internal Auditor (quality and environmental)
Perform root cause analysis
- Bachelor's Degree
- 5 years of Technical/Audit Experience
Experience with Automotive Certification Audits
Ability to lead
Work with minimum supervision
Interface well with all disciplines internally and with customers
Software Engineer - Documentation Technologies
For 40 years, NationalInstruments has worked with engineers and scientists to provide answers tothe most challenging questions. Through these pursuits, NI customers havebrought hundreds of thousands of products to market, overcome innumerabletechnological roadblocks, and engineered a better life for us all. Historically, National Instruments has beena top 100 employer of choice as ranked by several different sources, includingthe Just 100 from Forbes Magazine. If you want to work on cool stuff at a coolcompany, you're in the right place! Here's a snippet of some of our core industry leadership.
Watch Video: 40 Years of NI Success
5 G – Setting world records in spectral efficiency using MIMO
Internet of Things (IoT) - With NI's technology providing unmatched capabilities in measurement, control, ruggedness, and connectivity, along with our expert ecosystem, you can realize the benefits of the Industrial Internet of Things (IIoT) today.
- NI semiconductor test customers report 10X improvement in test times while maintaining measurement and performance requirements.
- Autonomous Automotive
- As vehicles advance towards autonomous operation, test engineers face drastically increasing system complexity while dealing with ever present cost and time pressure.
- Aerospace & Defense
- NI provides industry-leading performance and accuracy with best-in-class synchronization for large systems, so you can get to the right decision faster.
More @: www.ni.com | Facebook | LinkedIn | Twitter | YouTube
The Research & Development team at NI is seeking an outstanding Software Engineer
- Documentation Technologies to do full life-cycle development projects in support of the Documentation Technology group. These tools will primarily be used by the Tech Writing team for content management and publishing tools, for a variety of targets such as: NI.com, help documents for the flagship NI software, LabVIEW, and other delivery targets.
Work and interact with a wide variety of NI staff in global R&D organizations, as well as employees from other business groups
Perform research as required to specify and develop or enhance your product, or to define new products
Specify, design, implement, and test software features and capabilities for new and existing products
Develop CMS solutions using C#.NET, Java, XML, and the DITA standards
Gather requirements from the Tech Writing team and turn into designs
Perform initial quality assurance and validity tests, as well as on-going debugging
Integrate programs with other NI products and teams, such as R&D
Provide technical expertise and training to Applications Engineers, Product Support Engineers, Technical Writers, customers, or other persons who use and/or support your product \
- BS degree in STEM or BA degree in Computer Science field
- 3 years' experience programming in high-level programming languages (C#, Java)
- Experience developing in XML with sophisticated tagging
XML development skills (XSLT, XPath, DTD/XSD Schema, DOM/SAX Parsers) are a plus
Existing knowledge of DITA, XSL-FO and LiveContent/KnowledgeCenter CMS is a plus
Thorough understanding of the following concepts and principles:
Operating system components and design
Computer system architecture and organization
Development methodologies including object-oriented analysis and design
Understanding of good software design and architecture principles
Experience Working in a group development environment
Experience owning projects end to end:
Problem-solve effectively - diagnose technical issues and propose reasonable solutions
Take initiative, be a self-starter, and work independently
Persistently drive tasks and projects to successful completion
Take ownership of goals, project schedules
Listen attentively and grasp fast-paced technical conversations
Quickly learn applicable technology, systems, and products
English Language Competency and effective communication skills
Lead Fiber Documentation Engineer
Lead Fiber Documentation Engineer- Lead training,documentation of fiber assignments, audit documentation, QC of data entry, andcommunication with the fiber documentation vendor. This person will beresponsible for training new fiber documentation eng's that will rebuild thefiber documentation team. They need a strong knowledge of Uniti Processes,3-GIS and ESRI.
QA Engineer - Documentation Framework
Do you have a unique combination of collaborative, technical, and customer service skills? Our fast-paced team designs, builds, and maintains a modern and effective web experience that provides users of ArcGIS the answers they need, when they need them. Our mission is to deliver great online and offline content centered on our cutting-edge software products and their users.
Develop and manage tools and processes for efficient authoring, publishing, and translation of product content
Collaborate with developers and content owners to design, test, and validate enhancements to websites, content publishers, and supporting utilities
Create and execute robust test workflows across multiple browsers and platforms including Chrome, Firefox, IE, Windows, Linux, Android, and iOS
Establish and maintain baseline performance and quality bar for site deployments
Monitor health, performance, and usability of sites using web metrics and other tools
Support colleagues in their use of various technologies in our authoring/publishing stack, including GitHub, CSS frameworks, content management systems (CMS), XML editing tools, and QA tools
Troubleshoot and resolve content authoring and publishing issues
Manage and maintain GitHub repo workflows, including review and merge of changes, branch management, and builds
Ability to decompose complex problems and performing root cause analyses
Proven record of delivering quality customer service and solving problems
Experience working with and testing websites on multiple platforms and devices
Knowledge of Python or other comparable scripting language
Excellent written and verbal communication skills
Self-motivated and have an interest in continuous learning
Bachelor's in GIS, computer science, or a relevant field, depending on position level
Experience with Git, Jenkins, Selenium, or comparable technologies
Familiarity with search technologies such as Google Search Appliance, Lucene, and Elasticsearch
Familiarity with web metric tools such as Google and Adobe Analytics
Our passion for improving quality of life through geography is at the heart of everything we do. Esri's geographic information system (GIS) technology inspires and enables governments, universities, and businesses worldwide to save money, lives, and our environment through a deeper understanding of the changing world around them.
Carefully managed growth and zero debt give Esri stability that is uncommon in today's volatile business world. Privately held, we offer exceptional benefits, competitive salaries, 401(k) and profit-sharing programs, opportunities for personal and professional growth, and much more.
Esri is an equal opportunity employer (EOE) and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.
Technical Support Documentation Specialist ","Value":" Technical Support Documentation Specialist
This position is responsible for the ongoing development of self-service delivered technical support documentation for Badger Meter’s utility products, including water meters, meter reading technology and Utility software solutions. Working directly with customers, with the rest of the Technical Support team, software engineering team, product marketing team and through direct customer contact, in addition to the use of existing product and engineering specifications, the Technical Support Documentation Specialist will develop a thorough understanding of product functionality and customer needs and create customer and internal facing documentation to address ongoing updates and customer questions. Travel required up to 20%. This position offers the potential for working remotely.
It acts as a bridge between Milwaukee Technical Support and SVIC, likely spending at least one week per month in both Milwaukee and Los Gatos. Technical Support – Provide technical support to customers primarily through the development of written product updates with the release of new product features and FAQ-type responses to specific customer questions. Develop an understanding of customer needs through direct interaction and response to customer product inquiries and issues.
Mine resolved Case records in SFDC CRM and Jira for common product questions and solutions, to develop online help posts to address common questions. Maintain BEACON Help page and populate internal and external knowledgebase. Work with Technical Support manager and Marketing Services team to ensure self-service support channels are being used, promoted and optimized.
Work with Engineering and Product Marketing subject matter experts as resources. Document all customer issues in CRM in a timely and accurate manner. Work flexible schedule hours to meet the technical resource demands of the group.
Participate in product development meetings with software engineering and product marketing to understand and provide proactive support documentation, prior to releases of new functionality. Work with manager and team to ensure customer facing support personnel are aware and capable of explaining new product functionality. Use the tools and standard methods provided for technical support specialists to provide consistent technical support to our customers.
Attend appropriate training and skill enhancement courses when provided. Provide product support for released products, including responding to customer and sales department requests for assistance related to product performance issues. Supports ongoing product development by recommending changes to product hardware and software.
Participate in support process improvement initiatives. If needed, work in conjunction with the Manager — Technical Support, to request and coordinate assistance from Marketing, Engineering, Quality, Manufacturing and Sales in resolving product performance issues. Communicate all suggested and/or required literature, procedure and policy updates to the Manager — Technical Support to assure the highest level of technical support success.
Clinical Documentation Specialist / HIM Coding Documentation / Health Park / FT Days, 8 Am - 4:30 Pm, M - F
Job ID: 242437Clinical Documentation Specialist / HIM Coding Documentation / Health Park / FT Days, 8 am
- 4:30 pm, M - FGrand Blanc, MichiganRegular / Day
Additional Job Information
- Clin Documentation
City, State: Grand Blanc, MI
Location: Health Park
Department: HIM Coding Documentation 001
Additional Job Details: Full-Time Days, 40 Hours Weekly
As the leading healthcare provider in mid-Michigan, Genesys has been improving our community's health for more than 95 years, and part of Ascension since 1999. As a group of affiliated medical campuses, outpatient centers, primary care locations including a network of 160 primary care physicians and ancillary healthcare organizations, we share a philosophy of providing personalized care to every person we serve.
Reviews and collaboratively corrects clinical documentation to ensure that level of patient services provided is accurately and completely documented.
Performs ongoing medical record review using documentation improvement guidelines to evaluate overall quality and completeness of clinical documentation. Conducts follow-up reviews of clinical documentation to ensure issues discussed and clarified with clinical staff have been recorded in patient's chart.
Works with physicians and medical staff to improve clinical documentation for more accurate code assignments and a more accurate case mix.
Establishes and maintains a system to track and analyze outcomes of documentation improvement program. Prepares regular outcomes progress reports and presents as designated to administrative staff and committees.
Uses performance improvement methodologies and education strategies to develop formal training and improvement programs for staff concerning clinical documentation opportunities, coding and reimbursement issues. Provides ongoing updates as regulations change.
The above is intended to describe the general nature and level of work performed by people assigned to this classification; it is not to be construed as an exhaustive statement of duties, responsibilities or qualifications for people so classified, and it is not intended to limit or modify in any way, the right of any supervisor to assign, direct and control the work of employees under his/her supervision
- Required Credential(s):
- Licensed Registered Nurse obtained prior to hire date or job transfer date.
Bachelor's Level Degree
Bachelor's degree in a related field, or combination of High School degree and related experience required and three years of technical experience preferred.
How To Apply
Please browse our Career Opportunities page to find the job that fits your career choice and become a member of our dedicated healthcare team.
For questions or assistance with completing the online application, please contact Ascension candidate care at 855-778-6037.
Equal Employment Opportunity
Genesys Health System will provide equal employment opportunities (EEO) to all associates and applicants for employment regardless of race, color, religion, national origin, gender, sexual orientation, gender identification or expression, age, disability, marital status, amnesty, genetic information, carrier status or any other legally protected status or status as a covered veteran in accordance with applicable federal, state and local laws.
Please note that Ascension will make an offer of employment only to individuals who have applied for a position using our official application. Be on alert for possible fraudulent offers of employment. Ascension will not solicit money or banking information from applicants.
Manufacturing Documentation Specialist (Electronics)
DURA AUTOMOTIVE SYSTEMS, LLC
Manufacturing Documentation Specialist
1 of 3
DURA is searching for an electronics manufacturing quality engineer to develop and implement quality plans, standards and procedures within the electronics manufacturing plant by measuring and assessing process, product and equipment reliability, efficiency and repeatability. The ideal candidate will apply complex methods including statistical principles, applications and will also drive continuous improvement activities. This position will also require the candidate to directly engage in all aspects of electronic manufacturing activities.
Addresses, investigates and resolves all customer quality issues as well as coordinates scheduled visits to customer sites.
Ensures quality process are meeting or exceeding customer expectations.
Develops teams to identify quality improvement opportunities and implement creative solutions.
Assist with the implementation of ISO / ITAF, AOE and DOS 2.0 per requirements.
Coordinates with the quality assurance and engineering department in the development of data collection and analysis techniques including measurement system analysis, and computerization of all systems and studies directed at improving overall plant quality, reliability and productivity.
Assists in the development and participates in plant wide quality assurance programs in conjunction with quality assurance and engineering departments and recommends corrective action when necessary.
Maintains customer approved statistical process control program and evaluates and applies metrology and statistical methods used to diagnose and correct quality deficiencies.
Monitors and tracks customer quality ratings.
Maintains and coordinates testing procedures used in production to ensure acceptable quality levels in conjunction with engineering specification requirements to include development of technique, frequency, and proper documentation and reporting of the results.
May conduct customer and supplier quality surveys at various manufacturing facilities, which maintains a standard of quality in raw materials and finished goods.
Researches and recommends techniques for solving quality related engineering problems, which may include identifying cost causes, instituting corrective action and monitoring the results.
Tests product samples documenting results for ISIR/PSW submission and approval, coordinates with suppliers for similar submission and approval, and maintains necessary documentation and files for customer quality rating programs.
Assist in determining the deposition of rework and rejected products from customers and suppliers, and prepares the necessary documentation.
Assists engineering by providing technical support in the development and standardization of quality assurance aspects of new products, gauging inspection procedures, supplier quality assurance, supplier audits, and problem solving and at the customer plant level.
Proficient with electronic manufacturing equipment and processes. The ability to operate, program and maintain various manufacturing equipment is considered a huge plus.
Strong knowledge of engineering core tools and manufacturing processes including APQP, PFMEA, FMEA, six sigma & manufacturing specifications
Fluent with IPC-A-610 acceptance criteria
Strong process knowledge of engineering change
Must be able to apply root cause problem solving techniques using 5y's, 8d's or similar approaches
Continuous Improvement Team involvement
Must understand the art of handling customer inquiries, concerns and complaints in a professional and tactful manner
Be willing to travel, as required by customers and suppliers
Prior Automotive Tier I/II experience is considered an asset
Ability to work in a team environment
Strong written and verbal communication skills
Proficient with Microsoft Office tools (Excel, Word, PowerPoint, Outlook, Project)
- Bachelor's Degree in a related field or equivalent.
- Minimum 5 years of proven success as an electronics manufacturing quality engineer with automotive experience. Additional experience may be substituted for education and vice versa.
Superior communication skills and can present his/her ideas in a clear, concise manner
Unquestioned integrity and values that the organization can trust without reservation
Consensus builder with strong persuasion skills
A highly motivated team player who contributes to an atmosphere in which people collaboratively, enthusiastically and effectively produce results
A good listener with a strong sense of self
Must be flexible with the ability to change, adapt and grow
Exhibits passion for the mission of the company and the needs of our clients
ABOUT DURA AUTOMOTIVE SYSTEMS
DURA Automotive Systems is a global automotive supplier specializing in the design, engineering and manufacturing of innovative solutions that propel the vehicle development initiatives of automakers. DURA is focused on advancing global sustainability technology in three core areas:
Driving fuel economy improvement through vehicle light weighting and intelligent mechatronics
Advancing safety through innovative structural vehicle architectures and advanced driver control solutions
Preserving our environment through sustainable manufacturing practices
The company's products include mechatronic control systems, including shift-by-wire systems; electronic systems, including actuators and Advanced Driver Assist Systems (ADAS); lightweight structural body systems, including aluminum closures; and exterior systems, including window systems and exterior trim.
DURA is headquartered in Auburn Hills, Michigan, USA; with global sales of $1.7 billion. The company has 12,000 employees worldwide and operates 40 facilities in 15 countries.
DURA'S CORE FOUR GUIDING PRINCIPLES INCLUDE:
Performance Driven Culture
Excellence in Quality, sustainability and customer experience
Leading-edge technology and innovation
Sustained financial health and profitable growth
The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and requirements of personnel as classified. DURA Automotive Systems is an Equal Opportunities Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.
Join a winning culture of inclusion and opportunity….
Whether beginning your career journey or joining to expand your career development, DURA offers a working environment rich in entrepreneurism, innovative thinking and teamwork. Our flat organization structure encourages all employees to contribute with fresh ideas that drive opportunity and reward.
Competitive compensation and benefits
Patent reward program
Employee recognition programs
If you are interested in applying for this position, please visit the following link:
If you are a qualified individual with a disability or a disabled veteran, you have the right to request a reasonable accommodation if you are unable or limited in your ability to use or access: http://www.duraauto.com/dura-careers/search-jobs as a result of your disability. You can request a reasonable accommodation by sending an e-mail to email@example.com or via fax to: 248-475-4338. In order to quickly respond to your request, please use the words "Accommodation Request" as your e-mail subject line or fax title.
Documentation Control Lead
Jabil is a $17B diversified electronics manufacturing solutions provider and we are actively recruiting for a [[title]] to join our team. If you thrive in a dynamic, rapidly evolving and demanding environment you will be an excellent fit in our organization.
Chaska, MN or Seattle, WA
The Documentation Control Lead is responsible for maintaining a controlled electronic documentation management system, process and management for record retention, information services function, and the electronic records retention processes. Develops, prepares, and reviews required documentation such as SOPS, quality control plans, engineering documents, manufacturing instructions, and change authorization in accordance with internal and external company policy. This role ensures maintenance of general compliance to regulations and standards. Develops and implements documentation systems. Developed and implements record retention systems. Proposes and implements change control processes. Leads the review and revision of procedures, specifications, and development/engineering forms. Provides input on quality control procedures and quality system documentation.
Essential Duties & Responsibilities
Oversees the maintenance of the Quality Document Control process, including logging and filing of controlled documents, NCRs, and prints and specifications.
Oversees the maintenance of the Quality Record retention process, including logging and filing of Quality Control samples.
Develops, review, and implements new procedures work instructions, quality plans, and other documents.
May process changes to existing procedures, work instructions, quality plans, and other documents using available system tools.
Revises, prints, and distributes controlled copies of quality plans, work instructions, and procedures.
Creates execution, risk, and opportunity reports with realistic schedules for document coordination and release of controlled documents for product development, quality, and business development teams.
Prevents production configuration issues with controlled technology specifications and manufacturing documentation.
Provides active support during internal and external audits.
Partners with relevant functional departments in completing all project and divisional training and documentation requirements.
Ensures that aspects of the quality system that they are responsible for are performing in compliance with requirements.
Oversees control of SOPS, cGMP, EN ISO 13485, EN ISO 9001, 21 CFR 820/201/211, and FDA/Regulatory requirements of the Quality System.
Takes personal accountability for one's own safety.
Supports culture of safety management through compliance with all safety policies, safety observation reporting, and proactive involvement in specific programs.
Supports other quality and other engineering departments in the preparation, coordination, and release of compliance reports.
Provides active support to other departments with the creation of revision controlled quality, qualifications, and manufacturing documentation.
Supports compliance determination activities by witnessing and documenting testing efforts, non-compliant procedures, and findings.
Delegate jobs within document control function.
May perform other duties and responsibilities as assigned.
Education & Experience Requirements
Bachelor's degree in related field.
Minimum 5+ years of professional experience in an engineering environment. Preferably in the medical, aerospace, or automotive industry.
Minimum 5+ years of experience in technical writing.
Or an equivalent combination of education, training or experience.
Ability to read and write English and interpret documents such as safety rules, operating instructions, procedures manuals and ability to maintain records.
Must be able to walk or stand for extended periods of time
May require ability to lift materials of up to 40 pounds.
Pulling, pushing, sitting, reaching, and standing for up to ten hours per day.
Must wear protective equipment as required.
Ability to operate powered industrial trucks.
Successful applicants will have to fulfill all prerequisites for contracts. This position requires U.S. citizenship. Jabil is an equal opportunity employer.
Manager / Sr. Manager, Technical Documentation
We solve real world problems in the home services industry. We are passionate about bringing innovative and delightful solutions to traditional problems and workflows. Our ambitious team of product managers, designers, and product marketers works closely with our thousands of users to help make their lives easier through technology. We embrace agile development and design thinking to ship hundreds of new features every month. We measure our success based on our customer's success. We strive for real impact.
Manager/ Sr. Manager, Technical Documentation
As Manager/Sr. Manager of Technical Documentation, you will lead and scale a team that produces world class documentation for a rapidly evolving product. You will define a vision for internal and external-facing documentation at ServiceTitan. You will take ownership over our burgeoning Knowledge Base and in-app copy (tooltips, self-help content) in order to streamline the customer experience and facilitate self-learning and self-service. You will own the content strategy and architecture and you'll be accountable for the output of the team, optimizing for efficient, timely delivery of content while upholding industry-leading quality standards. In addition to being accountable for customer-facing content, you will oversee and lead the production of internal technical product documentation geared towards our internal teams, with a focus on engineering, product, and QA, in order to drive more expedient and efficient onboarding and ramp up of internal team members. You will represent the documentation team in cross-functional meetings with other leaders across the company, including the executive team. You'll be responsible for building a hiring model for the team based on company needs and will present the business case and ROI justification on an ongoing basis to support that model as the team grows. Lastly, you will take an active role in the content creation itself, establishing and iterating on best practices for all documentation processes in full alignment with the Product and Engineering orgs.
This role is ideal for someone with a strong background in customer-facing technical writing, experience effectively leading, managing, and scaling a documentation team at a software company, and a passion for making a big impact on the overall customer experience.
Manage team of technical writers and drive career growth and opportunity for the team members maintaining a strong customer focus
Scale and develop the team, while building out a new internal arm of the documentation team
Be accountable for department KPIs and the ROI of the team and its output on an ongoing basis
Deliver top quality, thorough product documentation for both technical and non-technical audiences
Supervise and participate in the timely design, production, and delivery/completion of product documentation
Analyze data to determine, recommend, and plan new processes in the technical writing function to drive quality and efficiencies
Create, maintain, and follow consistent writing style standards and guidelines across documentation materials
Own and maintain a customer-facing Knowledge Base
Establish subject matter expertise across the team for product knowledge, product usage best practices, as well as documentation and writing best practices
Bachelor's degree in English, Journalism, Communications, Technical Writing, Computer Science, or equivalent
4+ years of management experience leading a team of technical writers
7+ years of technical writing experience (software company strongly preferred)
Experience managing a team of diverse individuals – proven ability to manage, motivate, collaborate with, and lead teams through end-to-end document creation in a fast-paced environment.
Proven success in a fast-paced high output working environment
Strong attention to detail, editing skills, analytical skills, and thorough understanding of technical documentation
A drive to learn quickly and constantly adapt to new challenges
Data-driven approach to prioritization of writing efforts and validation of results (ROI)
Maintain in-depth product knowledge, as well as advanced writing and editing skills, in order to help writers evaluate the information needs of customers and employees
Working knowledge of structured authoring and single-source publishing tools (Madcap Flare)
Working knowledge of CSS and HTML
ServiceTitan is a mobile, cloud-based software platform that helps home service companies streamline operations, improve customer service, and grow their business. ServiceTitan's end-to-end solution for the multi-billion dollar residential home service industry includes CRM, intelligent dispatch, comprehensive reporting, Marketing management tools, mobile connectivity for field techs, and Quickbooks integration. ServiceTitan brings a fully operational modern SaaS infrastructure to an industry traditionally underserved by software. ServiceTitan is here to champion the people in home services. ServiceTitan helps them provide a wonderful customer experience, improve sales and more easily manage their business.
This is a great opportunity to be a part of a start-up that is already successful, yet early enough to offer its team members significant growth and equity opportunities. We have a proven product, brand-name customers, significant revenue and growth, and are backed by Bessemer Venture Partners, the leading investors in cloud software.
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