Edge Setter Job Description Sample
Marketing Associate - Campus Edge
The Marketing Associate on a property plays a key role in the Aspen Heights team by delivering a world-class customer experience to clients through marketing outreach, advertising, leasing, resident outreach, administrative duties, and resident loyalty events.
Required Job Skills:
Marketing and Advertising – Responsible for conducting property tours to prospects and parents.
Recruiting – Recruit, coordinate, and lead focus groups.
Customer Loyalty Management– Create loyalty programs that go above and beyond resident needs and improve resident retention through service
Prospect Management – Leverage key contacts within specific arenas to promote Aspen Heights.
Lease Management –Assist in the lease signing process, includes preparing lease paperwork.
Campus Networking – Develop relationships with university community and engage in various events, clubs and meetings in order to network and brand company. Present at key events, clubs, meetings, etc. within designated arenas (i.e. Greek Life, Business fraternities, and student organizations). Serve as an on-campus representative for Aspen Heights.
Social Media – Use social media tools to increase exposure and gain brand awareness
Key Characteristics for a successful Marketing Associate:
Customer Service – Provides "World Class Customer Service" to those that they interact with and serve on a daily basis.
- Shows imagination. Generates new ideas to problems or innovates around already established approaches.
Organized – Plans and organizes tasks in an efficient productive manner. Focuses on key priorities. Can juggle multiple projects. Pays attention to detail.
- Understanding of others needs
Quality – Demonstrated accuracy and thoroughness; Looks for ways to improve and promote quality performance
Adaptable – Adjusts quickly to changing priorities. Copes effectively with complexity. Flexes around new ideas, processes or environments.
- Committed to collaboration, play, healthy relationships.
- Committed to continuous learning, imagination, curiosity.
- Committed to excellence, accountability, and responsibility.
- Committed to self-awareness, integrity, and compassion.
Must be a full-time student
Familiarity with social media in the workplace
Experienced in Google docs and Microsoft Office
High energy and a strong desire to be innovative in the student housing industry
Excellent written and verbal skills
Strong customer service skills
Product Manager - Edge Connectivity
Product Manager, Edge Connectivity
At Cloudflare, we have our eyes set on an ambitious goal: to help build a better Internet. Today, Cloudflare runs one of the world's largest distributed networks that powers more than 1.5 trillion pageviews each month across 5 million Internet properties. More than 10 percent of all global Internet requests flow through Cloudflare's network. Cloudflare protects and accelerates any Internet application online without adding hardware, installing software, or changing a line of code.
Our customers range from Fortune 500 companies and nonprofits to small businesses and budding entrepreneurs. Every day, about 12,000 new customers sign up. We're working to create a faster, more secure, and more reliable experience for anyone online and given the scale at which we operate, our mission is big. Our team is hard at work shaping the future of the Internet by solving some of its toughest challenges. Come join us.
About the Department
As a Product Manager at Cloudflare, you are responsible for building products that improve the way that the Internet works. Product Managers at Cloudflare sit at the intersection of software development, design, and business strategy. We shape high-level product goals but also get our hands dirty. On an average day, you might pitch a concept to senior leadership, execute a launch plan with marketing, conduct user research with designers, prototype a new feature, iterate on a spec, analyze usage data, and pair with an engineer on implementation. We have ultimate responsibility for understanding our client needs, influencing business strategy, defining feature specification, and working with engineering to develop our software.
You'll be focused on building products to better connect our customers with their users — origins to eyeballs. Our customers are always looking for new and interesting ways to use the global reach of the Cloudflare network to make their applications faster, more reliable, and more secure. You'll be responsible for charting the path for us to transport any bit, whatever the protocol, from point A to point B.
As a member of the growing team of product managers your responsibilities include:
Own the product vision for your area. Ensure that it aligns with the overall product and company vision.
Be an expert on the domain, the market, the trends. Evangelize the vision constantly so all stakeholders are aligned, have context and understand where we are going.
Represent the customer. Be the champion and voice of customers. Build intimate, personal customer relationships. Bring the customer's voice into the creation process.
Manage the roadmap. Make tough tactical prioritization decisions while helping the company think long-term. Build trust with stakeholders by maintaining an understandable, accurate roadmap.
Author use cases and prioritize requirements. Translate market observations and customer feedback into a prioritized product backlog. Author use cases based on specific real-world product applications and extrapolate detailed product requirements for the scenarios.
Collaborate across teams. We win or lose as a team. Product managers play a critical role in creating alignment between engineering teams and stakeholders. A collaborative attitude is essential to the job.
Measure success. Own the measures used to define success for your product. Success measures must be defined at the inception of a product and tracked throughout its lifecycle. Make measures visible to all stakeholders and interpret them into actionable conclusions and new hypotheses.
Develop new opportunities. With your finger on the pulse of the market, the customers and the engineering teams, you are uniquely positioned to discover and develop new opportunities.
The ideal candidate is entrepreneurial-minded and thrives in a fast-paced and goal-driven environment. You have outstanding communication and collaboration skills and are able to work with a diverse group, get consensus, and drive the product forward. You are execution focused and emphasize getting things done while paying attention to important details. You have several years of experience working with enterprise, SaaS, or security technologies. You have a passion for building SaaS products and want to solve the problems of performance, security, and reliability of the Internet.
BS/MS in a technology- or business-related field.
Experience in building, configuring or using IaaS products.
5+ years of product management or equivalent experience with demonstrated ability to discover opportunities, and then define and deliver products.
Exceptional communication, presentation, organizational and analytical skills.
Demonstrated ability to lead, drive consensus and deliver in a matrix organization with multiple stakeholders.
Must be able to define and manage complex process and/or product issues of a broad scope using independent judgment.
Experience balancing execution, agility, and culture at a fast growing business.
Strong technical abilities. You are intimately familiar with modern software development practices used to build and deploy applications. You've preferably been working full time on a software delivery team.
Strong customer and stakeholder empathy. You must be not only the voice of the customer, but at various times the voice of marketing, finance, engineering, support and ops. You must be able to channel many points of view.
Deep theoretical and practical knowledge of how the Internet works at layers 2 through 7.
Experience working with data analysis at scale. An understanding of how to make big data small.
Hands-on experience with command-line tools used for interacting with APIs, debugging and testing (e.g. curl, dig, etc.)
Ability to validate early ideas through quantitative and qualitative methods (A/B and multivariate testing, user testing, etc). Experience in user experience (UX) design a plus.
Scripting/programming experience (Python, Go, etc.).
An understanding of the CAP theorem and how it affects user experience and feature feasibility.
A solid understanding of RESTful API design & documentation.
Experience shipping on-prem and client software.
Domain expertise (e.g. as a practitioner or technology provider) in several of: content delivery, network performance (incl. WAN optimization), routing algorithms, browser technologies, and Internet security.
Pricing strategy and revenue forecasting experience.
What Makes Us Special
We're not just a highly ambitious, large-scale technology company. We're a highly ambitious, large-scale technology company with a soul. Fundamental to our mission to help build a better Internet is protecting the free and open Internet. In 2014, we launched Project Galileo, an initiative through which we partner with global NGOs to identify websites at risk of attack and provide the same state-of-the-art mitigation technology already used by Cloudflare's enterprise customers--at no cost. Project Galileo equips politically and artistically important organizations and journalists with powerful tools to defend themselves against attacks that would otherwise censor their work.
Additionally, in 2016, we announced our partnership with Path Forward, a nonprofit organization that works with companies to create 18-week positions for mid-career professionals who want to get back to the workplace after taking time off to care for a child, parent, or loved one. With the lofty goal of shaping the future of the Internet, we're focused on recruiting the best and the brightest, no matter what.
Cloudflare is a security company. A successful background check is required for employment.
Cloudflare hires the best people based on an evaluation of their abilities and effectiveness. We don't discriminate against employees on the basis of any other personal characteristic or any classification protected by federal, state or local law.
Retail Cashier - River Edge
1001 Main St., River Edge, NJ 07661 USA
Cashier (Front End Team Member)
As a Cashier specialist, you play a critical role in the customer service experience by providing customers with fast, friendly, and accurate service. You will process transactions, answer questions, and ensure customers leave feeling positive about their visit. While both part-time and full-time positions generally focus on front end cashier support, you may also be assigned at times to merchandiser/stock associate and sales associate duties as necessary.
Deliver exceptional customer service by greeting and establishing a rapport with customers while informing them of our products and services
Direct customers to and through checkout lanes to minimize register lines
Process transactions efficiently, including unloading carts, placing product on the belt, and bagging/boxing/loading packages
Verify customer identification and adhere to all minor policies
Accurately handle cash, checks, credit cards, travelers checks, gift cards, and coupons
Balance a register drawer
Proactively approach customers to identify their needs, providing recommendations that connect them to the right product
Become familiar with and sharing Total Wine & More's product portfolio
Assist with stocking and maintaining inventory levels; communicate any inventory issues/concerns to leadership
Maintain store safety standards
Ownership of store cleanliness and assist in maintaining standards on the sales floor, stock room, lockers, kitchen, bathroom, etc.
Minimum Experience, Skills and Education:
21 years of age or older
Ability to work a flexible schedule as business requires, which may also depend on your preference for part-time or full-time hours
Ability to use technology applicable to the position and access information necessary to complete daily responsibilities
Preferred Experience, Skills and Education:
1-year specialist or customer service experience (including greeting customers, assisting in front end register transactions, and identifying/resolving customer issues)
1-year cash handling/cashier experience
Prior experience in a team environment requiring professional and effective communication skills
Strong interpersonal skills necessary for establishing customer relationships
Ability to demonstrate a positive and engaging attitude and demeanor
Ability to handle multiple projects/tasks at a time and meet deadlines
Desire to continually develop knowledge of products and services
High School Diploma or equivalent
PHYSICAL REQUIREMENTS (with or without accommodations):
Ability to walk, bend down repeatedly, and be on feet for 10-12 hours a day
Ability to climb ladders and lift 50 lbs. overhead and repeatedly
About Total Wine & More
Total Wine & More is America's Wine Superstore®—the country's largest independent retailer of fine wine. We started in 1991 when brothers David and Robert Trone opened two wine stores in Delaware. Today, our typical store carries more than 8,000 wines from every wine-producing region in the world. In addition, Total Wine & More carries more than 2,500 beers, from America's most popular beers to hard-to-find microbrews and imports, and more than 3,000 different spirits from every price range and category.
Our strength is our people. We are always looking for motivated, talented part-time and full-time team members who are interested in working for a company with entrepreneurial spirit and a passion for providing best-in-class customer service. Our retail stores and corporate office (called the Store Support Center) provide retail jobs with opportunity for career growth and advancement. Offering competitive compensation and comprehensive benefits for qualifying positions, we strive to ensure that all Team Members feel that they are a part of the business, as they are valuable resources to our customers, co-workers, and communities.
Drug Free Workplace
Appointment Setter - Lead Generator - 1099 (1206)
Part time, work from home appointment setter for cutting edge digital marketing services. Bonus for appointments that lead to proposal presentations.
Celebrating 20 years! Trinet Internet Solutions Inc. is a full-service web firm with expert capabilities in web strategy consulting, interactive marketing, creative and design services, web development, and web campaign management services. Basically, we are all about developing great websites and applications that allow our clients to breather new life into their communication efforts online and increase revenue or contributions.
We not only work to help businesses achieve success online, but we also help many non-profits and faith based ministries as they work to meet the physical and spiritual needs of people both around the world and here at home. Some of the organizations we have done work for include:
Toyota Racing Development (TRD)
Focus on the Family
Red Cross, and many more...
This is a request for services from a 1099 independent contractor to work from their home to provide ad-hoc sales appointment setting services, and other service items as may be requested in writing by Trinet.
Business to business calling, setting appointments for services related to websites, digital marketing, SEO, SEM, mobile apps, and other Trinet digital marketing services offered.
Cold calling prospects and setting appointments from lists provided daily in web-based Customer Relationship Management (CRM) system and/or other lead sources provided by Trinet.
Calling on the following titles: CEOs, VP of Marketing, Director of Marketing, Executive Director, VP of Communications, and other related titles.
Contractor to record calling activity in CRM system daily.
Contractor to update CRMS records to record any updates or changes in prospect address, phone, and contacts as appropriate.
Request for discovery appointment for company sales executive(s) to be completed via template email.
Trinet will assign appointment(s) to specific Trinet Account Executive at the discretion of Trinet management and notify contractor of the Account Executive assigned to the appointment via email.
Contractor shall then send the assigned Trinet Sales account executive an email calendar invitation to schedule the calendar appointment on that executive's calendar.
First week of contract – 1-2 days of online training
Participation in weekly one-hour Trinet sales training and review meeting via phone if scheduled and requested.
Occasional on site half day visit for training purposes (monthly) if requested at Trinet management discretion.
Contractor provides: computer, internet connection, quiet office for calling activity.
Trinet provides: soft phone number (via internet), access to CRM system, access to digital marketing materials.
Service contract contingent upon satisfactory completion of background checks.
Appointment Setting, B2B Marketing, Cold Calling, English, Lead Generation Outbound Sales, Telemarketing, Telephone Handling, Freelancers Only.
English level: Native-Has complete command of this language with no discernible accent
Program Assistant For Staff Development - The Edge
Program Assistant for Staff Development - The EDGE
The George Mason University, Mason Recreation, Center for Outdoor Experiential Learning (The EDGE), located at the Freedom Aquatic & Fitness Center on the Science and Technology Campus, is seeking applicants for the position of Program Assistant for Staff Development.
The Program Assistant for Staff Development assists the EDGE Assistant Director with staff hiring, training, development, and risk management.
* Assist Assistant Director with the development, planning, delivery, and evaluation of seasonal staff training sessions, local and standard operating procedures, and other staff qualifications.
Assist with the development of new staff, including facilitator-in-training packets, observations, and co-facilitations.
Assist with the continued development of staff, including in-services and other development opportunities.
Assist with editing and writing of manuals, as needed.
Assist in the recruitment and hiring of new staff.
Coordinate staff apparel and other key items for onboarding new staff.
Coordinate first aid supplies.
Monitor and record staff qualifications, including 1st aid, CPR, other required trainings, and ACCT or other industry certifications.
Serve as lead program staff in the absence of the Assistant Director or Associate Director.
Current Red Cross CPR/AED for the Professional Rescuer and First Aid or more advanced certifications or ability to obtain these certifications 30 days after hire.
One or more years of experience working at a challenge course or similar program.
Significant demonstrated experience leading and developing challenge course programming.
Background in outdoor recreation, education, or similar field.
Strong familiarity with challenge course programming in a university setting.
Position timeframe: This position officially starts May 14. It is a year-round, part-time position. As a part-time wages position the job holder cannot exceed 1450 work hours total across all positions at Mason.
This position is subject to a criminal background investigation. Employment is contingent upon the successful completion of this process.
For more information on The EDGE, please visit our Web site at www.edgeatmason.com
LPN - ACT -Baldwin - River Edge
River Edge provides state-of-the-art prevention, treatment and support services for children, youth, families and adults who experience mental illness, addiction, co-occurring disorders or developmental disabilities across a widening swath of Georgia since 1950.
Our work saves lives and money. Our mantra is: "We make life better." A dynamic, ever-improving and growing organization, we are committed to making life better for the people and communities we serve, for the people who choose to join our team - staff, partners and donors.
ACT (Assertive Community Treatment) is a highly intensive, outreached based, out of clinic, service provided by a multidisciplinary team of professionals. Population targeted is individuals who have serious and persistent mental illness and some have a co-occurring diagnosis of substance abuse. These are individuals who do not typically come into a clinic setting for traditional treatment.
The ACT Team takes the treatment services to them in their homes, shelters, sidewalks, etc. ACT is available 24 hours/7days a week to individuals through an on-call rotation among ACT team members. Services will be provided afterhours and on weekends. Services provided to Baldwin and Bibb counties.
Duties & Responsibilities:
Provides a broad range of paraprofessional social services to patients/clients/consumers and their families, participates in treatment team planning, and performs crisis intervention.
Assists in dealing with personal and social problems. May provide supportive counseling to consumers and families and/or serve as a liaison for social services. May perform case management duties, care for ill, injured, convalescent, or disabled persons.
Duties & Responsibilities:
administering injections, collecting samples for labs, educating clients on medications, side effects, physical health and wellness issues, etc.
Minimum Training & Experience: : A Current Georgia license to practice as a licensed practical nurse.
Previous behavioral health experience preferred. Applicant must be computer literate.
Due to the volume of applications received, we are unable to provide information on application status by phone or e-mail. All qualified applicants will be considered; however, only those selected for an interview will be contacted by the hiring agency. Applicants who are not selected will not receive notification.
This position is subject to close at any time once a satisfactory applicant pool has been identified.
All selected applicants must pass a satisfactory background clearance and pre-employment drug test.
Customer Service Specialist I- NFS Edge
Aon Is Looking For A Customer Service Specialist l. As part of an industry-leading team, you will help empower results for our clients by delivering innovative and effective solutions as part of our NFS Edge Private Products business group within Aon Affinity, in Kalispell, MT.
Under moderate supervision the Customer Service Specialist will be responsible for underwriting and processing private flood insurance documents in accordance with our carrier agreements, surplus lines rules and state regulations. Contact may be necessary with agents, other departments or carrier partners via telephone, email, or fax in order to obtain the necessary information needed to process the transaction.
Bring Knowledge and Expertise
Duties and Responsibilities:
Understand and apply pricing and underwriting rules and regulations to individual private flood insurance applications & policies with coordination as needed with the federal National Flood Insurance Program
Process all insurance agent inquiries which may include:
Applications, endorsements, cancellations, quotes, renewals, and written inquiries.
Handle policies using knowledge of underwriting components including but not limited to:
Elevation certificates; zone determinations; refunds; agent commissions; community numbers and discounts; emergency programs; severe repetitive loss; preferred risk properties; grandfathering; pre-firm; post-firm; rollovers; map revisions; policy date rules; disaster assistance.
Process flood insurance policies using technical systems such as the IMS, FloodChoice, EZ Flood, Nautilus, FloodPro, Access Flood, FEMA website and public records.
Determine the credibility of certain legal documents, loan closing documents, replacement cost documents, National Flood Insurance Program maps, and elevation data.
Verify property eligibility based on line of business
Communicate complex technical information to agents
Meet minimum performance standards determined by Key Performance Indicators.
Exhibit superior telephone service skills to control the call, build customer rapport, and address questions regarding Private Products as well as the NFIP rules and regulations.
Work independently with moderate supervision as well as within a team environment.
Communicate with other team members.
Maintain an established level of productivity using time management techniques.
Able to shift between priorities as needed throughout the workday.
1+ year of office and/or administrative background.
Customer Service experience including verbal/telephone skills.
Insurance industry experience helpful.
Skills and Abilities:
Strong organizational and interpersonal skills with attention to detail.
Ability to maintain and display a positive attitude at all times, supporting business needs and changes.
Ability to work with frequent and multiple policy, procedure, and regulation changes.
Proficiency at keying alpha and numeric information with accuracy and speed.
Knowledge of basic equipment functions, such as how to create and maintain files, printing, copying, faxing, phone messaging and voicemail.
HS Diploma required.
We offer you
A competitive total rewards package, continuing education & training, and tremendous potential with a growing worldwide organization.
Our Colleague Experience:
From helping clients gain access to capital after natural disasters, to creating access to health care and retirement for millions, Aon colleagues empower results for our clients, communities, and each other every day. They make a difference, work with the best, own their potential, and value one another. This is the Aon Colleague Experience, defining what it means to work at Aon and realizing our vision of empowering human and economic possibility. To learn more visit Aon Colleague Experience.
Aon plc (NYSE:AON) is a leading global professional services firm providing a broad range of risk, retirement and health solutions. Our 50,000 colleagues in 120 countries empower results for clients by using proprietary data and analytics to deliver insights that reduce volatility and improve performance.
By applying for a position with Aon, you understand that, should you be made an offer, it will be contingent on your undergoing and successfully completing a background check consistent with Aon's employment policies. Background checks may include some or all of the following based on the nature of the position: SSN/SIN validation, education verification, employment verification, and criminal check, search against global sanctions and government watch lists, fingerprint verification, credit check, and/or drug test. You will be notified during the hiring process which checks are required by the position.
Aon provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, creed, sex, sexual orientation, gender identity, national origin, age, disability, veteran, marital, or domestic partner status. Aon is committed to a diverse workforce and is an affirmative action employer.
Nothing in this job description restricts management's right to assign or reassign duties and responsibilities to this job at any time.
Job number: 2441917
Category: Customer Service/ Contact Centre
Location: United States, MT, Kalispell
Data Center EC2 Edge Networks Manager
The AWS Network enables the global operation of tens of thousands of applications across hundreds of thousands of servers around the world. The AWS Networking organization develops and operates the network platform for all of Amazon, including its e-commerce products and Cloud Computing solutions.
This platform is industry-leading for its efficiency, throughput, scalability, reliability and intelligence. The network is fundamental to the success of Amazon.com and hundreds of thousands of AWS Customers.
As Manager of the EC2 Edge Services Network Engineering team in AWS Networking, you will own the design, scalability, security, performance and operations of the networks that interconnect AWS and our data centers to our backbone network and to the Internet. From whitebox networking to enabling new AWS services and customer use cases, the opportunities are rich and varied.
Your job is to lead a team of 8+ highly skilled Network Engineers and deliver solutions that are always available, never constrain customers, continually reduce cost and provide low and consistent latency. You will leverage your skills in strategy, network design, project management, recruiting and team development to build a high performing team that delivers an exceptional customer experience.
Your work will delight our customers and disrupt the networking industry.
Amazon is an Equal Opportunity-Affirmative Action Employer – Minority / Female / Disability / Veteran / Gender Identity / Sexual Orientation.
Server Edge Steakhouse
At more than 80 award-winning properties worldwide, The Ritz-Carlton Ladies and Gentlemen create experiences so exceptional that long after a guest stays with us, the experience stays with them. As the premier worldwide provider of luxury experiences, we set the standard for rare and special luxury service the world over. We invite you to explore The Ritz-Carlton.
Explore our very big world
We welcome you to join our global and diverse family. Whether you're new to hospitality or a seasoned professional, you can come to us knowing that you will always be appreciated for your natural talents. Your positive energy and people-pleasing mindset are an important part of why our guests stay with us again and again.
Rewards for work, benefits for life
You'll be supported in and out of the workplace through:
Discounts on hotel rooms, gift shop items, food and beverage
Learning and development opportunities
The impact you'll make
You know the finest details of our menu and can't wait to share your expertise with our guests. When they dine with us, your warm greeting, flawless table settings, and your friendly demeanor do not go unnoticed. No matter the day, you set out to provide each guest with a dining experience that will be remembered long after their stay.
What you'll be doing
Welcome guests and promptly attend to tables
Serve food and beverages to guests making recommendations if needed
Share your menu knowledge to assist guests with questions and special requests
Record transactions in the MICROS system correctly and timely
Check-in with guests to assure satisfaction with each course and beverage
Clean tables, complete closing duties and re-stock tableware and other supplies
What we're looking for
Great conversational skills and teamwork-oriented
Positive outlook and outgoing personality
Previous serving experience is a big plus
This role requires the ability to move and lift up to 25 lbs. Standing, sitting or walking for extended periods of time and ensuring a professional appearance in a clean uniform are also required. Prior to employment, we'll ask you to complete safety training and certification.
Connect your passions with a rewarding opportunity
You're a food and beverage enthusiast who really enjoys making others feel at home. When you work with us, you'll get to entertain and meet people from all over the world as you build your experience. Join us and grow through opportunities to explore the business, opening yourself to various career options. No matter your path, we'll make sure you feel right at home.
The Ritz-Carlton is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. The Ritz-Carlton does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws.
Relationship Manager – Merrill Edge Premium Elite
The Premium Elite Relationship Manager demonstrates knowledge of investments and financial markets and assists clients with their most complex trading, servicing and relationship needs. Responsible for prioritizing and managing an assigned book of clients to enhance client satisfaction, retention and deepening. Own management of client cases, research and communicate resolution to issues. Demonstrate expert knowledge of internal and regulatory policies, procedures and processes. Execute a disciplined approach to achieving business growth goals while focusing on the client experience. Licensing requirements are as follows: Series 7 and 66 or their equivalent.
Responsibilities include but are not limited to:
Manage a book of high net worth, active self-directed clients and serve as primary point of contact for all of clients' trading and servicing needs
Deliver on performance goals, such as driving asset growth and expanding the breadth and depth of client relationships through product penetration
Prioritize and manage book of clients, constantly searching for opportunities to enhance client delight and advance our standing as the client's sole financial institution
Take a client-focused approach by being a reliable expert on the client's most complex trading, servicing and relationship needs and elevating to the status of a trusted counterpart, ultimately winning wallet share
Anticipate client dissatisfaction or relationship-risk and immediately work with manager and partners to resolve issues
Work closely with all Enterprise partners, such as Merrill Lynch Financial Advisors to complement and support their client management approaches
Execute a disciplined approach to all business development strategies and goals to achieve business growth, while focusing on the client experience
Requires in-depth knowledge of trading mechanics, fixed income, options, margin and margin regulations
Deliver efficient and responsive resolution for various client situations, owning the management of the case, researching the issue and communicating the solution to the client when appropriate
Exhibit critical thinking / problem solving skills to immediately address escalated client issues notice to deliver a best in class customer experience
Develop an expert knowledge of internal policies, procedures and processes to ensure the most flawless and seamless execution of the most complex trading strategies
Ability to work seamlessly across all Enterprise business lines including GWIM, US Trust, Preferred Banking, as well as internal partners within Merrill Edge to deliver a world-class relationship model and improve processes
Strong risk-management aptitude
This position may be subject to SAFE Act registration requirements. Pursuant to the SAFE Act requirements, all employees engaged in residential loan mortgage originations must register with the federal registry system and remain in good standing. If your position requires SAFE Act registration, you will be required to register and to submit to the required SAFE Act background check and registration process. Failure to obtain and/or maintain SAFE Act registration may result in your immediate termination.
Series 7 and 66 licensing REQUIRED If Series 66 not currently held, Series 66 must be obtained within 90 days
Experience with advanced trading strategies, options, fixed income, and margin required
Ability to use sound judgment when making decisions, identifying solutions, and resolving elevated issues.
Manage risk and the overall client experience
Strong analytical and problem solving skills
Strong organizational skills & time management skills
Strong interpersonal skills and the ability to work in a team environment
Ability to handle multiple tasks in a dynamic environment
Ability to work effectively under pressure and time constraints; adjusts rapidly to changing demands and priorities
Ability to work in team environment in order to meet targets and deadlines
Foster relationships with leadership peers and collaborate to improve processes that impact both the client experience
Ensures complete and efficient business/client interactions; confident and engaging presence
Must be flexible to work hours of operation
Wealth management and private client experience a plus
Knowledge of the Enterprise platforms a plus (US Trust, BAC, Advisory)
PLEASE CLICK ON THE LINK AND WATCH THIS New Merrill Edge Recruiting Video: video prior to applying so you get a great understanding on Merrill Edge!
Enterprise Role Overview
The Premium Elite Relationship Manager demonstrates knowledge of investments and financial markets and assists clients with their most complex trading, servicing and relationship needs. Responsible for prioritizing and managing an assigned book of clients to enhance client satisfaction, retention and deepening. Own management of client cases, research and communicate resolution to issues. Demonstrate expert knowledge of internal and regulatory policies, procedures and processes. Execute a disciplined approach to achieving business growth goals while focusing on the client experience. Licensing requirements are as follows: Series 7 and 66 or their equivalent. This position is subject to SAFE Act registration requirements. Pursuant to the SAFE Act requirements, all employees engaged in residential loan mortgage originations must register with the federal registry system and remain in good standing. Since your position requires SAFE Act registration, you will be required to register and to submit to the required SAFE Act background check and registration process. Failure to obtain and/or maintain SAFE Act registration may result in your immediate termination.
Posting Date: 03/14/2018
Location: Rolling Meadows, IL, 1600 Golf Rd (IL3511), - United States
Full / Part-time: Full time
Hours Per Week: 40
Shift: 1st shift
Weekly Schedule: Monday – Friday 8AM-8PM CST
Making better hires starts with building better job descriptions
- Browse 100s of templates across 40+ industries
- Customize your template with your company info & job requirements
- Post it to 20+ job boards in seconds – for FREE!