Edgerton Job Description Sample
Assistant Food Service Leader #675
Location: Kwik Trip #675 505 N Main St Edgerton, WI 53534
Range Min: $13.00
Already a Kwik Trip Co-worker? Follow this link to apply: myapps.kwiktrip.com
Assistant Food Service Leader
Kwik Trip is seeking energetic, outgoing and positive people to make a difference in the communities we serve. Our Assistant Food Service Leaders are responsible for our food program. They prepare foods, delegate tasks, train co-workers, resolve customer complaints, set the example for excellent customer service, ensure the team focuses on achieving daily goals, assist with merchandising, and most importantly ensure that the highest quality of customer service is being met on a daily basis
Great people skills
Enjoy a fast paced work environment
Ability to problem solve challenges and shift priorities quickly
Desire to help others
Maintain a clean and inviting store
6 months food experience including customer service and food prep
Ability to get others motivated to complete tasks and meet goals
Knowledgeable on food safety and sanitation
Lift up to 50lbs, walk/stand up to 8-10 hours per day
Available to work full-time (40 hours per week) primarily 2nd shift
Kwik Trip has rated as a Top Workplace several years running, both nationally and in the states that we operate. We live by our mission, treating others how we would like to be treated and we strive to make a difference in people's lives. Our mission drives how we operate as a business as well as how we approach staffing our stores. We are a family owned company and share 40% of pre-tax profits with all their co-workers. Our teams are loaded with fun, ambitious and energetic people that make work enjoyable and brighten the days of our guests.
Kwik Trip is an innovative company that offers a variety of careers paths, from Retail Leadership to our Support Center and Production and Distribution Facilities. Many Assistant Food Service Leaders throughout the company have developed the skills to take on new challenges and other leadership roles within the company.
Kwik Trip, Inc. OVERVIEW:
For over 50 years, Kwik Trip, Inc. has operated friendly, clean, trusted, family-owned, local convenience stores in communities throughout Wisconsin, Minnesota, and Iowa. With a commitment to generosity, Kwik Trip, Inc. is dedicated to treating co-workers and guests like family. We continue to look for ways to improve our guest shopping experience and product offerings, as well as to ensure we provide a safe and fun work environment for our co-workers. We offer competitive wage and benefits and continue to invest in our family of co-workers and provide them with career advancement and growth opportunities.
Kwik Trip, Inc. is an Equal Employment Opportunity Employer.
Function: Customer Service; Restaurant - Food Service; Retail
Nearest Major Market: Madison
Job Segment: Food Service, Merchandising, Food Safety, 2nd Shift, Hospitality, Retail, Customer Service, Quality, Night
JOB SUMMARYProvides personalized, exceptional guest service ensuring that every guest who chooses Culver's® leaves happy.
Consistently provides excellent guest service and hospitality.
Demonstrates proper personal hygiene and food safety practices consistently.
Maintains a neat, well-groomed uniformed appearance.
Follows restaurant policy on attendance, respectful conduct of team members and all other policies consistently.
Assists guests with product knowledge and promotional information upon request accurately.
Follows company safety standards at all times and looks out for the safety of other team members and guests.
Demonstrates proper food safety practices by accurately completing the Quality Control/Safe Food Checklist.
Handles guest comments promptly and courteously.
Performs primary position responsibilities timely and accurately.
Performs secondary position responsibilities timely and accurately, after the primary duties are accomplished.
Performs back-up support accurately and timely after secondary responsibilities are accomplished.
Assists with odd job responsibilities timely, upon manager on duty (M.O.D.) request.
Answers the telephone courteously and professionally, within three rings.
Prepares quality products while maintaining: portion control and presentation within service goal times.
Attends all team member meetings.
Reading and writing skills required
Communicates with guests, team and management
Maintains a sense of urgency
Demonstrates trained food safety knowledge
Lift / carry 10 lbs or less Constantly
Lift / carry 11-20 lbs Constantly
Lift / carry 21-50 lbs Frequently
Lift / carry 51-100 lbs Occasionally
TEAM MEMBER PERFORMANCE SUCCESS FACTORS
- COMMUNICATION: Verbal and written communication is timely, clear, concise; delivers ideas for solutions with problems; communicates well with team members and guests.
- CHANGE MANAGEMENT: Supportive of change; reacts quickly and appropriately; accepts direction and constructive feedback.
- DECISION MAKING & PROBLEM SOLVING: Uses judgment, common sense and sensitivity in addressing issues and seeking solutions to problems and challenges; gathers appropriate information.
- INNOVATION &CREATIVITY: Seeks new ways to improve efficiency, effectiveness, quality; offers suggestions and solutions to obstacles and challenges.
- PLANNING: Organized and able to establish priorities; delivers the desired results; manages multiple deadlines and priorities with a professional attitude. Recognizes priorities and responds with a sense of urgency. Follows procedures and policies in planning and executing job responsibilities.
- COOPERATION: Supports fellow team members and is cooperative in providing excellent guest service.
- QUALITY OF WORK: Delivers quality work on time at the desired standards. Performs work duties in support of safety and security policies.
- ACCOUNTABILITY: Delivers results on time and at the quality level promised. Is punctual and ready to bgin work assignments. Delivers quality work product using resources and time allocated.
Equity LifeStyle Properties (ELS) is the leading operator of Manufactured Home Communities, RV Resorts, and Campgrounds in North America. ELS consists of nearly 400 resorts in 32 states and British Columbia and a team of over 4,000 employees. Our beautiful communities and parks are located in the most desirable regions of the country and we offer a variety of homes and camping options to meet a wide range of customers' needs. Our guests and residents enjoy rich vacation and lifestyle experiences in our various resorts.
We are currently seeking qualified candidates for a Maintenance for our property in Milton, Wisconsin. The Maintenance Technician performs various maintenance duties requiring technical labor skills, including but not limited to, HVAC repairs and adjustments, electrical installations, plumbing, light carpentry/construction, and appliance repair. Works as a team participant along with the maintenance engineer to ensure the community meets the quality maintenance standards set by els.
Job Duties include:
Report any maintenance concerns for repairs to the Resort Manager
Assist Resort Manager with special maintenance projects as necessary
Assist in maintaining grounds and common areas and keeping them free from trash and debris
May assist in monitoring and/or controlling maintenance inventory and/or supplies
Move heavy objects as requested
Work closely with management and the maintenance engineer in developing an integral team at the property site
Maintain open communication with Resort Manager and Staff
Remain professional in attitude at all times
Perform other duties as assigned
High School diploma or equivalent
1-3 years hands-on technical work experience in areas such as plumbing, electrical, carpentry, HVAC, etc
Must be able to lift up to 50 lbs and work with heavy equipment
Valid driver's license and good driving record along with auto insurance
Must be able to pass a background check
As an Equal Opportunity Employer, we welcome and thank all applicants.
Apply: Maintenance Worker
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JOB SUMMARY ##### Individual who act as the central point of communication among patients, partners and providers; responsible for providing front line activities to include scheduling, registration, cash handling and overall support services to patients and guests. ESSENTIAL DUTIES AND RESPONSIBILITIES # Clerical Answers incoming telephone calls, determines purpose of callers, and forwards calls to appropriate personnel and routes Epic Messages to nursing and provider as appropriate.
Retrieves messages from voice mail and forwards to appropriate personnel. Answers questions about organization, physicians, and available services, providing callers with address, directions, and other information as appropriate. Welcomes on-site visitors, determines nature of business, and announces visitors to appropriate personnel.
Monitors visitor access and issues passes when required. Receives, sorts, and routes mail, and maintains and routes publications. Orders, receives, and maintains office supplies.
Maintains fax machines, assists users, sends faxes, and retrieves and routes incoming faxes. Creates and prints fax cover sheets, memos, correspondence, reports, and other documents when necessary. Performs other clerical duties as needed. # Epic Scheduling and Registration Schedules patient appointments Responsible for EMR (Electronic Medical Records) registration /check-in processes in Epic.
Loads, verifies and updates patient demographics. Scans, loads and verifies insurance coverage. Collects signed HIPAA and Consent for Treatment documents, updates the interactive face sheet and sends documents to Medical Records for scanning.
Reviews all #Alerts# in Epic and refers patient to a PFC when necessary. Collects co-payments and other self-pay obligations when required and post in Epic when registering patient. Provides patient with an estimated self-pay obligation when appropriate.
Performs cashiering functions/online payment posting within Epic. Processes payments and deposits by adhering to the system#s Cash Handling Policy. Completes daily closing report and balances their individual cash drawer at the end of each day.# Performs petty cash count in and out daily and records appropriately.
Assist patients with MyChart signup and activation. Replies to MyChart messages in a timely manner, closing messages when complete. Safeguards patient privacy and confidentiality per MHS policies.
Preps Routes daily for upcoming appointments for frontline registration. Reviews daily work queues and corrects identified patient registration errors. Utilizes Epic waitlists based on provider preference. Reviews and updates no-shows and cancellations for the day. # OTHER DUTIES AND RESPONSIBILITIES Understands and demonstrates Critical Moments of Service techniques and standards Ensures reception # lobby areas are well maintained and clean May be required to work flexible hours and overtime during peak hours.
Preforms all other duties as assigned
. May be responsible for working in alternate locations # CULTURE OF EXCELLENCE BEHAVIOR EXPECTATIONS To perform the job successfully, an individual should demonstrate the following behavior expectations: # Quality
Follows policies and procedures; adapts to and manages changes in the environment; Demonstrates accuracy and thoroughness giving attention to details; Looks for ways to improve and promote quality; Applies feedback to improve performance; Manages time and prioritizes effectively to achieve organizational goals. # Service
Responds promptly to requests for service and assistance; Follows the Mercyhealth Critical Moments of service; Meets commitments; Abides by MH confidentiality and security agreement; Shows respect and sensitivity for cultural differences; and effectively communicates information to partners; Thinks system wide regarding processes and functions. # Partnering
Shows commitment to the# Mission of Mercyhealth and Culture of Excellence through all words and actions; Exhibits objectivity and openness to other#s views; Demonstrates a high level of participation and engagement in day-to-day work; Gives and welcomes feedback; Generates suggestions for improving work: Embraces teamwork, supports and encourages positive change while giving value to individuals. # Cost
Conserves organization resources; Understands fiscal responsibility; Works within approved budget; Develops and implements cost saving measures; contributes to profits and revenue. # EDUCATION # EXPERIENCE # High School diploma or equivalent Previous medical reception experience preferred. # ADDITIONAL REQUIREMENTS Passing the Driver#s License Check and/or Credit Check (for those positions requiring). Passing the WI Caregiver Background Check and/or IL Health Care Workers Background Check. Must be able to follow written/oral instructions. # OTHER SKILLS AND ABILITIES ################################################ Basic knowledge of keyboard skills and medical terminology preferred.
Good interpersonal # written communication skills. Basic knowledge of Epic preferred. # WORK ENVIRONMENT The noise level in the work environment is usually moderate. Occupational Exposure:
Category C - No partners in the specified job classification have occupational exposure. # AGE OF PATIENTS SERVED Neonate (birth # 28 days) Infant (29 days # less than 1 year) Pediatric (1 year # 12 years) Adolescents (13 years # 17 years) Adult (18 years # 64 years) Geriatric (65 years and older) Non-Specific Task (N/A) # INFORMATION ACCESS Partner may access patient care information needed to perform their job duties. # WORK CONTACT GROUP ### Partners, physicians, patients/family, visitors, vendors. # SPECIAL PHYSICAL DEMANDS The Special Physical Demands are considered Essential Job Functions of the position with or without reasonable accommodations. Medium work exerting 10 to 25 lbs of force or lifting occasionally. While performing the duties of this job, the employee is frequently required to sit, handle, finger, feel, reach, talk and hear.
The employee is occasionally required to stand, walk, stoop, kneel, crouch and crawl. Specific vision abilities required by this job include frequent close vision and ability to adjust focus and occasional distance vision. Prolonged sitting. Manual dexterity needed to operate telephone and keyboard.
LEVEL OF SUPERVISION Some independent judgment is required
, but alternatives are limited by standard practices or procedures.
Reception partner to provide clinic support at call center (located in Beloit) to receive and manage all incoming calls.
Temporary Customer Service Representative Janesvill Wisconsin
As part of Family Dollar's New/Remodel Staff, you will be responsible for providing exceptional service to our customers. Under the direction of the Store Manager or Remodel Staff Team Lead, you will participate in the store set up, execution and timely completion of the remodel and/or renovation. This is a temporary assignment.
Principle Duties & Responsibilities:
Provides great customer engagement in positive and approachable manner.
Assists in maintaining a clean, well-stocked store for customers during their shopping experience.
At the direction of the Store Manager or Remodel Staff Team Lead, builds fixtures and stocks merchandise.
Assists in unloading of merchandise from delivery truck, organizes merchandise, and transports merchandise from stockroom to sales floor.
Independently stocks shelves and recovers merchandise in the store.
At the direction of the Store Manager or Remodel Staff Team Lead, assists in building a clean, well-stocked store for customers.
Remains constantly aware of customer activity to ensure a safe and secure shopping environment.
Performs all other duties as assigned in order to maintain an effective and profitable store operation.
Education: Prefer completion of high school or equivalent. Ability to follow directives and interpret retail operational documents as assigned.
Experience: Prefer some experience working with people and general public; Work in retail, hotel, restaurant, grocery or drug store environment is preferred.
Ability to regularly lift up to 40 lbs. (and occasionally, up to 55 lbs.) from floor level to above shoulder height; must be able to meet demands of frequent walking, standing, stooping, kneeling, climbing, pushing, pulling, and repetitive lifting, with or without reasonable accommodation.
Availability: Ability to work a flexible schedule to include days, evenings, weekends and holidays.
Skill & Competencies: Customer Focus, Developing Potential, Strong Organizational Skills,Communication Skills, Problem Solving/Decision Making, Job Knowledge and Relationship Management.
La Petite Academy in Stoughton is Hiring!
We are currently looking for Part/Full Time Lead Teachers
for our child care center located at 635 Lincoln Ave
Our Lead Teachers:
Create fun and interactive learning experiences while serving as mentors to fellow Teachers.
Are caring, compassionate and love what they do!
Ensure the daily care of every child by following all licensing guidelines and implementing all company standards.
Communicate directly with parents and prospective parents to achieve success for the child.
Maintain a fun and interactive classroom that is clean and organized.
Have countless advancement opportunities through our on-going training and expansive network of centers and brands.
Are rewarded with hugs from children and praise from parents every day!
We are most interested in talking to applicants that have:
Experience leading a classroom and creating educational lesson plans
Experience working in a licensed childcare facility
Coursework or a degree in early childhood education or child development or a CDA
The ability to meet state and/or accreditation requirements for education and experience
Flexibility as to the hours and schedule of work
Must be at least 18 years of age
Clinical Manager - Registered Nurse (Rn)
Join our Team - Be part of something greater than ourselves
Recover Health's Home Health Care program focuses on the unique needs of our clients, their families and care professionals. We are looking for a RN Clinical Manager that leads by example to create and maintain a highly ethical environment by attracting staff who deal honestly in every interaction. At Recover Health, our goal is to make everyday living easier and more comfortable for our clients. The RN Clinical Manager leads the care team by bringing leadership to home care and integrity to business in the community.
"We Love What We Do"
"Recover Health has allowed me to build lasting relationships with clients while making an ongoing difference in their lives. In so many other aspects of health care, ongoing relationships with patients does not exist."
Corinne T., Registered Nurse
The RN Clinical Manager ensures that services provided are in accordance to the Plan of Care, licensing guidelines, professional medical standards and agency policies and procedures. This position requires the use of clinical excellence while supporting client safety protocols, caregiver training, and care collaboration.
"We look forward to learning more about you and sharing how we can make a meaningful difference together in our families' lives." Recover Health Team
MORE QUESTIONS: Call Megan, 651-802-5438
As a full time employee you will enjoy:
Paid Time Off – Vacation, Sick, Float and Holidays
Scholarship Opportunities for continuing education
Unlimited free CEUs from Relias Learning
Medical, Dental, Vision, H S A, F S A, Life, LTD, STD and supplemental products
Competitive pay based on experience
Current Registered Nurse (RN) license in good standing in the state of employment
1 year experience in Home Healthcare, Acute or public health services
Prior Management experience
OASIS and/or coding experience a plus
Part-Time Retail Sales Associate
Job Description: Summary
Creates a friendly and welcoming environment by greeting and offering assistance to customers. You are the face to the customer ensuring they remain the top priority while balancing tasks and routines. Work with the latest technology and innovative solutions. Kohl's offers flexible scheduling and we train and develop the most talented, motivated teams around.
"Smiles and Says Hi!" Greets all customers and associates, assists in a friendly, courteous manner and adheres to the "Yes We Can" policy efficiently resolving customer's questions and requests
Consistently uses the 5 step GREAT program while interacting with customers: Greets and Engages Customer, Requests Credit, Explains Savings, Asks to Complete the Survey and Thanks the Customer
Able to learn and adapt to current technology to assist customer needs
Delivers the highest level of customer service through effective problem solving
Solicits, opens and activates Kohl's Charge applications and loyalty programs
Ensures that all cash handling procedures are done in accordance to policy and procedure
Complete transactions accurately and efficiently while engaging customers
Flexible and willing to cross-train and work in other areas of the store, as needed
Ability to lift 50 pounds on an occasional to frequent basis
Ability to spend up to 100% of work time standing or moving about the departments. Physical activities include bending, stooping, lifting, climbing, carrying, walking and/or reaching on a frequent basis
Adherence to Kohl's policy and procedures
Effective verbal and written communication skills
Basic math and reading skills, legible handwriting and attention to detail
Ability to work as part of a team and interact effectively with others
Prior retail experience
Comfortable with the use of technology consistently while performing the required tasks
Diesel Technician Assistant - Janesville, WI
Equal Opportunity Employer: Minority/Female/Disability/Veteran
Waste Management (WM), a Fortune 250 company, is the leading provider of comprehensive waste and environmental services in North America. We are strongly committed to a foundation of operating excellence, professionalism and financial strength. WM serves nearly 25 million customers in residential, commercial, industrial and municipal markets throughout North America through a network of collection operations, transfer stations, landfills, recycling facilities and waste-based energy production projects.
Tired of just doing preventative maintenance or working only on engines? Are you ready to take the next step and work on equipment that requires a high level of skill - hydraulics, electrical, diagnostics - using modern maintenance practices and technologies? Are you looking for that right opportunity which will allow you to use and be rewarded for your skills and ability, and provide opportunity for growth? Our Mechanics are trained to provide superior maintenance on both diesel equipment and, at some locations, on our growing fleet of CNG trucks. We care about our Mechanic's safety and show it by demanding solid safety practices of all our Mechanics and managers. Pride, safety, training, growth, opportunity, great benefits, rewards – check us out, we may be the company for you.
Why work for Waste Management?
Industry leading health insurance
Yearly tool allowance, boot allowance, uniforms, safety vests and protective eyewear
Paid vacation after 90 days of continuous active service
Two weeks of off-site professional training
Non flat-rate shops
Employee Stock Purchase Program
Education Savings Plan
Employee Discount programs
An opportunity to work with an empowering workforce and career advancement
I. Job Summary
Works under direct supervision and follows established procedures to accomplish assigned tasks. Performs minor repairs and limited preventive maintenance (PM) on assigned equipment.
II. Essential Duties and Responsibilities
To perform this job successfully, an individual must be able to perform the following tasks.
Performs all work in accordance with established safety procedures.
Performs minor repairs and assigned preventive maintenance services.
Completes required paperwork utilizing fleet maintenance software program associated with repairing vehicles, documenting parts usage, and accounting for repair times.
Assists in the repair and adjustment of equipment.
Washes vehicles and equipment.
Conducts safety checks on vehicles.
Assists senior Mechanics in the completion of project work.
Assists with service calls for breakdowns.
Performs other maintenance related work as required.
Maintains a clean, safe work area in compliance with Corporate / OSHA Standards.
III. Supervisory Responsibilities
This job has no supervisory duties.
The requirements listed below are representative of the qualifications necessary to perform the job.
A. Education and Experience
Education: Not required.
Experience: No prior work experience required.
B. Certificates, Licenses, Registrations or Other Requirements
Valid driver's license and must have a clean driving record.
Must be at least 18 years of age
Legally eligible to work in the United States.
Ability to perform physical requirements of the position with or without reasonable accommodations.
Successfully complete pre-employment drug screen, physical, and background check, which will include previous employment check, criminal history and motor vehicle record review.
C. Other Knowledge, Skills or Abilities Required
- None required.
V. Work Environment
Listed below are key points regarding environmental demands and work environment of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job.
Required to use motor coordination with finger dexterity (such as keyboarding, machine operation, etc.) most of the work day;
Required to exert physical effort in handling objects less than __ pounds most of the work day;
Required to be exposed to physical occupational risks (such as cuts, burns, exposure to toxic chemicals, etc.) often;
Required to be exposed to physical environment which involves dirt, odors, noise, weather extremes or similar elements often;
Normal setting for this job is: repair/maintenance shop.
Note: The level of physical effort may vary from site to site and in some cases be greater or lesser than documented here.
At Waste Management, each eligible employee receives a competitive total compensation package including Medical, Dental, Vision, Life Insurance and Short Term Disability. As well as a Stock Purchase Plan, Company match on 401K, and more! Our employees also receive Paid Vacation, Holidays, and Personal Days. Please note that benefits may vary by site.
If this sounds like the opportunity that you have been looking for, please click "Apply."
Related Search Terms: Clutch, Transmission, Cummings, Diesel, Diesel Mechanic, Diesel Technician, Technician, Electrical, Fleet, Fleet Mechanic, Fleet Supervisor, Journeyman, Hydraulics, Mack, PeterBilt, Disposal, Waste, Diesel Repair, Fleet Jobs, Foreman, Computer Diagnostics, Equipment Maintenance
I understand that applying to this job indicates that I have the legal right to work in the United States. I agree to perform physical duties of this position as outlined in the job with or without reasonable accommodations. I understand that if offered the position, I will be required to pass a drug screen.
Call Center Operations Coordinator
JOB SUMMARY ##### Responsible for Call Center and Answering Service day to day operations. Maintains that efficient, effective, and customer sensitive service is provided to all callers.# Assures database/telephone system maintained and functions to fullest capacity.
Coordinates services between call center and Marketing, physicians and system wide services and events.
Supports customer relation functions of service recovery-complaint management and patient survey system. Interviews, selects and trains partners as well and evaluates their progress for career ladder advancements. #Assesses call volumes and work demands on the department to coordinate staffing schedule.# Creates and maintains all reporting and functionality of the department#s computer programming and database.
Monitors the work of all customer services representatives to make sure the output meets legal and regulatory compliance as well as Mercyhealth#s quality standards. # ESSENTIAL DUTIES AND RESPONSIBILITIES # # Supports preparation for and monitors budget. Adjusts scheduling and purchases to stay within budget allotment. Negotiates contracts with vendors.
Schedule, train, supervise and evaluate staff. Works as staff in call center/role model for CSR staff. Hires staff with the approval of director as needed.
Prepares and utilizes database, maintaining needed updates/customizations to better support department needs, physician needs, Marketing needs and other departments within the System. Reviews phone system reports to manage/supervise call center activities troubleshooting with communications and physicians. Works with marketing to support call center development as a response point via phone and website as well as supporting marketing plans for call center and Mercy Health System.
Supports marketing department endeavors for call center and Mercy Health System. Offers after hours support for call center staff as needed 24/7. Insures compliance with contract standards for call center operations (software, phone system, outsource). Interfaces with outsource agency (nurse triage) for operations.
Provides a safe and secure work space. # CULTURE OF EXCELLENCE BEHAVIOR EXPECTATIONS To perform the job successfully, an individual should demonstrate the following behavior expectations: # Quality- Follows policies and procedures; adapts to and manages changes in the environment; Demonstrates accuracy and thoroughness giving attention to details; Looks for ways to improve and promote quality; Applies feedback to improve performance; Manages time and prioritizes effectively to achieve organizational goals. # Service- Responds promptly to requests for service and assistance; Follows the Mercyhealth Critical Moments of service; Meets commitments; Abides by MH confidentiality and security agreement; Shows respect and sensitivity for cultural differences; and effectively communicates information to partners; Thinks system wide regarding processes and functions. # Partnering- Shows commitment to the# Mission of Mercyhealth and Culture of Excellence through all words and actions; Exhibits objectivity and openness to other#s views; Demonstrates a high level of participation and engagement in day-to-day work; Gives and welcomes feedback; Generates suggestions for improving work: Embraces teamwork, supports and encourages positive change while giving value to individuals. # Cost- Conserves organization resources; Understands fiscal responsibility; Works within approved budget; Develops and implements cost saving measures; contributes to profits and revenue. # EDUCATION # EXPERIENCE # Bachelor#s Degree (B.A.) from four-year college or university; or one to two years# related experience and/or training; or equivalent combination of education and experience. # ADDITIONAL REQUIREMENTS Passing the Driver#s License Check and/or Credit Check (for those positions requiring). Passing the WI Caregiver Background Check and/or IL Health Care Workers Background Check. Must be able to follow written/oral instructions. # OTHER SKILLS AND ABILITIES Excellent interpersonal/communication skills and telephone skills.
Good interpretive and analytical skills. # LANGUAGE SKILLS Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees of organization. # MATHEMATICAL SKILLS Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference and volume.
Ability to apply concepts of basic algebra and geometry. # REASONING ABILITY Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form. # COMPUTER SKILLS To perform this job successfully, an individual should have knowledge of database software, human resource systems, payroll systems, spreadsheet software and word processing software. # WORK ENVIRONMENT The noise level in the work environment is usuallymoderate. Occupational Exposure:
Category C - No partners in the specified job classification have occupational exposure. # AGE OF PATIENTS SERVED Adolescents (13 years # 17 years) Adult (18 years # 64 years) Geriatric (65 years and older) # INFORMATION ACCESS Partner may access patient care information, financial data, human resource data and strategic and planning data needed to perform their job duties as directed by the director. # WORK CONTACT GROUP ### Public, physicians, patient/families and other health system personnel. # SPECIAL PHYSICAL DEMANDS The Special Physical Demands are considered Essential Job Functions of the position with or without reasonable accommodations. While performing the duties of this job, the employee is regularly required to sit, use hands to finger, handle, or feel and talk or hear. The employee is occasionally required to walk and reach with hands and arms.
The employee must regularly lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision and ability to adjust focus.
LEVEL OF SUPV
/SUPERVISES Directly supervises 14 employees in the Mercy Health Line Call Center. Carries out supervisory responsibilities in accordance with the organization#s policies and applicable laws.
Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems. Provide 24/7 supervisory support for schedule changes, computer and phone troubleshooting and call handling/paging guidance. #
Responsible for Call Center and Answering Service day to day operations Maintains that efficient, effective, and customer sensitive service is provided to all callers.. Assures database/telephone system maintained and functions to fullest capacity.
Coordinates services between call center and Marketing, physicians and system wide services and events.
Supports customer relation functions of service recovery-complaint management and patient survey system. Interviews, selects and trains employees partners as well and evaluates their progress for career ladder advancements. Assesses call volumes and work demands on the department to coordinate staffing schedule.
Creates and maintains all reporting and functionality of the department's computer programming and database.
Monitors the work of all customer services representatives to make sure the output meets legal and regulatory compliance as well as Mercyhealth's quality standards.
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