Editor Greeting Card Job Description Sample
Copywriter, Greeting Cards
As a Contract Greeting Card Copywriter at Minted you will serve as a key resource to the Greeting Card team during periods of card development. In this capacity, you embody the Minted brand and your focus is on execution of copy development supporting the greeting card strategy. This is an exciting opportunity to be part of a fast growing brand carving out a fresh look and voice in the market.
Understand the Minted consumer and create messaging that is both engaging and on-brand.
Produce copy and conceptual input for Minted's line of greeting cards. This includes the full range of everyday occasions (adult birthday, feminine birthday, masculine birthday, wedding, anniversary, thank you, congrats, new baby, sympathy, children's birthday) as well as specific holidays (Valentine's Day, Mother's Day, Father's Day, Graduation).
Provide multiple copy options for greeting card designs, as well as inspirational copy for design development.
Employ a range of styles to deliver innovative and successful copy solutions that demonstrate mastery of language and richness of ideas.
Apply and share your knowledge of the greeting card industry and of social expressions to play a key role in influencing the copy strategy.
Work closely with existing card designs and merchants to make strong designs into must have greeting cards.
Based on data, hone and test copy over time for improved consumer response.
Partner on setting up processes that influence copywriting for the Minted greeting cards
Document greeting card copywriting best practices for the Minted brand.
A self-starter who enjoys working in a fast-paced collaborative environment.
Engaged in the consumer zeitgeist and aware of what is happening culturally.
Curious and informed about emerging trends in values and language, especially around key lifestage events.
Passionate about managing small details to perfection and you understand that they are the foundation of a design-centric, premium brand.
An effective communicator and collaborator.
3+ years of copywriting experience.
In-house copywriting experience at a greeting card company is a plus.
Ability to work on multiple assignments/deadlines while maintaining a high standard of quality.
High level of craftsmanship grounded in consumer understanding, combined with a proven ability to deliver commercially viable, engaging copy.
Experience and a passion writing for an art-focused, lifestyle brand are key.
Ability to recognize and attend to important details with accuracy and efficiency.
Positive attitude and team orientation.
Strong time management skills.
Minted is a design platform that brings unique, best-selling design to market at scale. Using its tech-enabled crowdsourcing model, consumers are empowered to vote for the designs they love and want to see sold, ensuring that Minted always sells continuously fresh and trend-forward product. The winning designs are manufactured and fulfilled through Minted's production and distribution capabilities, enabling artists from around the world to share and sell their work, while letting Minted do the rest. Since launch in 2007, the company has expanded to serve consumers in new categories including wall art, textiles, digital content and home decor, as well as serve major retailers with design through licensing and wholesale partnerships. Follow us on Facebook, Instagram or Twitter to learn more.
Minted is an Equal Opportunity Employer that is committed to inclusion and diversity. We welcome people of different backgrounds, experiences, abilities and perspectives and will consider for employment all qualified applicants with arrest and conviction records. Minted participates in the E-verify program.
Database Editor / Content Editor - ( Part-Time )
Job Title: Database Editor / Content Editor - ( Part-time )
Location: Durham, NC
Duration: 12+ Months
- It is part-time position ( 20 hrs a week/ 4 hrs per day )
- Basic computer knowledge ( as user ) is enough for this role, where candidate can use different software and applications. Additional IT background including SQL can be plus, but not mandatory
- Any editorial or content research background is plus
- Experience with movies and entertainment metadata is plus
- The Entertainment Identifier Registry Association (EIDR) is a not-for-profit industry association that was founded by Movielabs, Cablelabs, Comcast and Client’s to meet a crucial need across the entertainment supply chain for universal identifiers for a broad array of audio visual objects. Client’s provides operations admin support for EIDR to ensure data integrity and adherence to EIDR best practices.
- Operations support staff maintains member credentials, responds to member requests, is responsible for preventing and removing duplicate entries in the EIDR database and handles assigned tasks and projects as required.
- Review and resolve potential duplicate entries between internal database and member-registered records using proprietary software UI
- Resolve identified duplicates according to EIDR best practices
- Respond to customer tickets involving data quality, member credentials and UI issues
- Research and resolve data quality issues for registered programs
- Verify data integrity using database reports and customer-provided feedback
- Perform special projects and additional responsibilities, as assigned or requested
Card Services Representative
Card Service Representative
$14 per hour
Start Date: 3/18/2019
Schedule: 10:00am to 6:30pm *Off Days are Tuesday and Wednesday
Training: 10:00am to 6:30pm *Off Days are Saturday and Sunday
About the Role:
This position will be in the Card Services Office area. This position will be responsible for providing communications and support for customers/clients and problem solving between the client/FI and assigned customers. The Card Services Associate will process daily refunds and chargeback's via various ATM/Credit Card processor websites and respond to and research fraud/non-fraud inquiries through phone, email, or fax under general supervision. This position is responsible for following standard scripts and procedures to resolve basic customer questions and using a computer system to track information, questions, answers, and product orders. The Card Services Associate will promote and maintain position customer relation utilizing service excellence techniques and document problems and corrective procedures per established guidelines.
The above statements are intended only to describe the general nature of the job, and should not be construed as an all-inclusive list of position responsibilities.
About our Business:
Electronic Payments provides solutions for electronic billing and payments, online funds transfer, person-to-person payments and personal financial account aggregation services to the financial services industry. Our award-winning solutions are developed based on extensive user testing and are offered in multiple delivery models to serve more than 3,500 financial institutions from community banks to credit unions to the largest U.S. banks.
As a global leader in financial services technology, Fiserv is driving innovation and changing the way financial services are delivered to businesses and consumers. Our Contact Center provides front-line support for bank and biller clients and their customers who use our bill payment products and card services. Comprehensive, paid training is included.
Reports To: Business Line Supervisor
Must be detailed oriented
Ability to prioritize workload according to shifting demands
Strong Clerical and analytical skills
Demonstrated performance in customer satisfaction and efficiency
Experience using computers and familiar with Windows, MS Office Suite, and Internet Explorer
Strong verbal and written communication skills
Must be able to work in a team environment
- High School Diploma or GED preferred
Job Related Experience:
Experience entering and managing chargeback data
Experience researching bank rules and regulations to identify chargeback rights
Experience in handling fraud and non-fraud disputes, charge back experience preferred
Demonstrated proficiency with call center applications preferred
Digital - User Experience Design Lead - Card Services
User Experience Design Lead
Req #: 180117478
Location: Wilmington, DE,US
Job Category: Digital
Chase is undertaking an aggressive digital transformation agenda, which builds on the success of the current mobile and online service offerings. Chase is investing in innovative ways to deepen customer engagement and profitability through the use of digital channels. The ambition is to position Chase as the undisputed leader in digital financial services and payments to enable Chase to deliver the highly personalized, real time experiences that customers increasingly expect.
UI/UX designers, business developers, graphics designers, user experience research, user strategy, project managers, copywriters and other creative professionals comprise the teams within the Digital Customer Experience Organization (dCE). These professionals are responsible for delivering unique and innovative designs and experiences across organizations, applications, products and offerings. Diverse backgrounds range across design agencies, mobile handset manufacturers, financial institutions, mobile carriers, startups and content providers.
The Design Lead will help set the direction, vision, and methodology for a growing team in our NY studio and set the bar for quality by example, with energy and passion. This will require a strong point of view on design, hands-on creation of experiences, developing strategies for implementation within a complex ecosystem and building meaningful relationships within the organization.
A user-centric view is paramount for the role, while providing simple, fun and innovatively enriching mobile experiences for our customers. You will be working in a fast-paced environment alongside our design systems, graphics, architecture, product and engineering teams to deliver new experiences through effective artifacts (from Customer Journeys & Ecosystem Maps to Participatory Design Prototypes & Wireframes). A balanced understanding of strategy, research, interaction and visual design is a must for the role.
This leadership role requires a deep understanding of experience design for digital products and services of all kinds, sizes, shapes and contexts.
Finally, you are a customer experience advocate and leader, excited about our customer's lives through simple, intelligent and enriching products and experiences.
8-10 years of experience in experience design required
Team management experience
Ability to synthesize complex, interdependent, and sometimes competing needs
Effective communication of design solutions across roles & levels
Awareness and practical understanding of current technologies and their application and relevance to digital experiences
Proven understanding of responsive web & mobile application design and wireframe development
Prototyping skills across a variety of mediums and needs: on paper, in Keynote, Axure, and other digital methods
Solid communication and interpersonal skills
Thrives in a fast-paced, collaborative, team-oriented, cross-functional environment
Ability to influence others and provide thought leadership on design
Actively listens, hears and understands what is said and not said, and with nuanced comprehension of meaning and intent
Team work: Develops and sustains effective and cooperative working relationships with direct reports, peers, managers and other internal or external stakeholders
Flexibility/adaptability (ability to change direction based upon team and stakeholder consensus)
Banking and/or Finance experience preferred
BFA or BA in related field, graduate design degree preferred
Co-Procurement Card Administrator (D99380)
Job Title CO-Procurement Card Administrator (D99380) Posting Number 2191 Position Number D99380 Minimum Salary $40,619 annually Employee Group Professional Full/Part Time Full Time Temporary/Continuing Continuing 52 or 36 weeks 52 FLSA Status Exempt Suggested Starting Date Usual Hours of Work 8a-5p Department Controller's Office - DW - DEP
Position Duties and Responsibilities
Performs duties necessary to administer day-to-day activities of the procurement card (P-Card) program.
PRIMARY DUTIES PERFORMED:
Administers purchasing card (P-Card) contract with vendor and P-card usage by authorized card holders.
Serves as primary liaison between the College, card holders and the purchasing card provider; troubleshoots College user issues as they arise.
Works in conjunction with IT to ensure a seamless upload of procurement data transaction details to the general ledger system.
Monitors P-Card activity, compliance with policies and procedures and usage patterns; investigates unusual patterns and analyzes expenditures; provides statistical data upon request.
Develops and facilitates P-Card training programs. Performs follow-up review and services as help desk with cardholders. Performs research to implement the most recent advances in card technology.
Analyzes College's total business requirements in various commodities to determine optimal method for procurement and project time lines and related schedules to insure needs are met in a timely manner.
Analyzes consumption patterns and identifies probable needs in order to develop optimum strategies for acquisition. Identifies and evaluates viable alternatives, comparing/considering risks and benefits, to insure optimum use of College resources.
Executes business transactions in compliance with all governing policies and procedures, as well as conditions set by external funding agencies.
Performs other job related duties as assigned.
Bachelor's degree or equivalent and three (3)years of relevant full-time experience.
Experience in higher education preferred.
Knowledge of organizational structure, workflow and operating procedures.
Knowledge of purchasing card best practices.
Knowledge of purchasing contracts.
Strong interpersonal and communication skills and the ability to work effectively with a wide range of constituencies in a diverse community.
Organizing and coordinating skills.
Ability to problem solve in a complex environment.
Special Instructions to Applicants Open Date
(mm/dd/yyyy) 01/15/2019 Closing Date
(mm/dd/yyyy) 01/29/2019 Open Until Filled No Quick Link http://jobs.stlcc.edu/postings/7652 Affirmative Action Statement
St. Louis Community College is an Affirmative Action /Equal Opportunity Employer and welcomes individuals with diverse backgrounds, experiences, and ideas who embrace and value diversity and inclusivity.
Special Instructions Summary
If the position requires transcripts, licenses, certificates, etc., please upload this information in order for your application to be considered further.
Card Services Product Manager Sr., VP - Wilmington, DE
Card Services Product Manager Sr., VP - Wilmington, DE
Req #: 180111081
Location: Wilmington, DE,US
Job Category: Marketing/Communications
Chase Ink is the largest Small Business Visa/MC issuer in the US offering a suite of credit card products to meet the diverse needs of Small Business owners. This position offers the opportunity to work on a growth business in a dynamic environment with exposure to product, marketing, and business strategy, P&L management, customer experience, and foundational process optimization
The Marketing Manager - Ink Products role will lead new product development and product innovation projects for the in-market and legacy Ink products. Specific goals and measures of success will include at a product level: successful execution, ability to innovate and drive change/deliver new news, market share, new accounts, sales active rates, sales per sales active, net sales, revenue, and pre-tax profit.
Lead in-market delivery of new products / features / benefits
Work with organizational partners to develop and execute a detailed vision for implementation of product and feature innovations that optimizes across customer experience, P&L implications and executional effectiveness
Work with key partners to ensure product innovations integrate well with other existing and emerging strategies, and are executed in a way that positions the broader organization for long term success
Manage internal approval and resourcing processes
Manage an innovation roadmap
Build effective cross-functional relationships with internal partners including Market Research, Competitive Intelligence, Finance, Ultimate Rewards, Legal/Compliance, Risk Management, and others as required to accomplish the above.
Develop market and customer insights based on syndicated and commissioned research
Innovate new features and benefits to enhance existing products.
Bachelor's degree required
5-10+ years relevant experience. Credit card product development experience preferred.
Demonstrated leadership, partnership, influencing, and creative problem solving skills
Experience successfully developing and deploying marketing strategies/leading projects that impact diverse stakeholders
Thorough understanding of internal resourcing and build processes and procedures
Results focused self-starter effective at prioritizing and managing multiple initiatives concurrently
Strategic thinker with ability to work in a fast-paced, deadline-oriented environment
Customer focused with ability to turn insights into action
Product development and market research experience required
Excellent oral, written communication, and presentation skills
Strong working knowledge of credit card infrastructure
Foundational controls orientation
Purchaser III (Credit Card Administrator/Purchaser)
Under the direction of the Purchasing Team Lead, this position acts as the agency credit card coordinator for all agency credit cards and performs complex (journey-level) purchasing and procurement work. Assists divisions to ensure they are compliant with purchase policies, procedures, and statutes as related to the credit card program. Work involves purchasing and procuring commodities, equipment and services using guidelines, rules, policies, and laws. Works under general supervision with, moderate latitude for the use of initiative and independent judgment. Performs additional duties as assigned. Complies with all Agency, Division and Branch rules, regulations and procedures.
POSTING NUMBER: 19-00163
- Graduation from High School or GED.
- Experience in the purchasing and procurement of goods and services.
If driving is required, applicant must possess a valid State driver's license;
Must possess or be able to obtain within 3 months one of following current professional procurement certification: Certified Texas Purchaser (CTP), Certified Texas Contract Developer (CTCD), Certified Public Purchasing Officer (CPPO), Certified Professional Public Buyer (CPPB) or Certified Purchasing Manager (CPM);
Must currently possess or be able to obtain, within one year of employment Certified Texas Contract Developer (CTCD) issued by the Texas Comptroller Office of Public Accounts.
NOTE: Retention of position is contingent on obtaining and maintaining required license and certifications.
- Graduation from an accredited college or university with a Bachelor's degree in Business or Public Administration or closely related field.
Three years experience in public sector contracts or procurement;
Experience with State of Texas Credit Card Program;
Experience in using statewide Term Contracts, TXMAS contracts, Open Market processes, the CMBL, and familiarity with the Texas statewide purchasing system;
Experience with State of Texas policies and procedures related to purchasing and contracting;
Experience in purchasing and/or contracting goods and services at a Texas state agency, college or university, or local unit of government;
Experience in an Oracle Financial system.
- Current Certified Texas Contract Developer (CTCD) or current Certified Texas Contract Manager (CTPM).
Knowledge, Skills and Abilities
Knowledge of purchasing and procurement methods and procedures, of State procurement principles and practices;
Knowledge of the State contracting, purchasing and procurement policies and procedures as published in the Texas Contract Management Guide;
Knowledge of laws governing state purchasing and contracting regulations;
Knowledge of developing specifications, solicitation and negotiating and awarding contracts;
Knowledge of applicable local, state, or federal rules, regulations, and policies, as well as related legislative and legal practices and procedures, relating to procurement and contract administration HUB program rules and regulations;
Knowledge of office practices and general administrative procedures;
Knowledge of record keeping and records management;
Skill in using MS Word, Excel, and Outlook;
Skill in effective verbal and written communication;
Skill in using personal computers;
Skill in providing quality customer service in a courteous and professional manner;
Skill in effectively managing daily work load responsibilities to timely meet division and agency goals;
Skill in establishing and maintaining effective work relationships with co-workers and work-related contacts;
Skill in writing, editing and report writing techniques;
Skill in record keeping, records management, and accurate data entry into relational databases or spreadsheets;
Skill in meeting deadlines;
Ability to establish priorities and organize effectively;
Ability to communicate effectively, both verbally and in writing;
Ability to maintain working relationships with co-workers, agency staff and management to achieve common goals;
Ability to act in the best interest of the agency;
Ability to maintain strict confidentiality;
Ability to demonstrate a high level of integrity, strong work ethic, and commitment to meet deadlines;
Ability to convey information in a clear and concise manner;
Ability to analyze data and use ad-hoc database query tools;
Ability to maintain flexibility and work with frequent interruptions and multiple changing priorities;
Ability to effectively manage a fast paced work environment without compromising accuracy;
Ability to prepare complex written correspondence, reports, studies, forms and documents;
Ability to gather, assemble, correlate and analyze facts in order to devise solutions to problems and present them in concise reports;
Ability to exercise sound judgment when making critical decisions;
Ability to analyze complex information and develop plans to address identified issues;
Ability to effectively demonstrate negotiation and facilitation skills;
Ability to demonstrate a high level of integrity, strong work ethic, and commitment to meeting deadlines;
Ability to effectively coordinate and allocate resources;
Ability to use SAS as a tool for data gathering and analysis;
Ability to conduct work activities in accordance with TPWD safety program.
Required to work from 8:00 a.m. to 5:00 p.m., Monday through Friday;
Required to work overtime as necessary;
Required to travel 5%;
May be required to operate a State vehicle;
Non-smoking environment in State buildings and vehicles.
In order to be considered for this position, the following information is required:
Submittal of a completed online application;
Work history experience MUST be completed in the online application;
A scanned copy of official college transcript(s) issued from the registrar must be attached to the online application (if applicable);
Applicants must attach a DD214 or other supporting documentation to the online application to claim Veterans Preference.
NOTE: Resume and professional references may be attached to the online application, but not in place of the completed application. A skills test may be conducted at time of interview.
Army 51, 90, 92
Navy LS, 310, 651, 751
Coast Guard SK, 420, 020, 38, 33, 35, F&S, FIN10, MGT16
Marine Corps 04, 30, 41, 66, 80
Air Force 2G, 2S, 6C, 20, 21, 63
Red Card Representative Encore Boston Harbor
ABOUT ENCORE BOSTON HARBOR
Encore Boston Harbor is a luxury global destination gaming resort that will feature 671 hotel rooms with sweeping views of the Boston skyline and Boston Harbor, ultra-premium spa, luxury retail, high-end dining, and state-of-the-art ballroom and meeting spaces. At a total cost of $2.5 billion, it is the largest private single-phase development in the history of the Commonwealth. Situated on the waterfront along the Mystic River and connected to Boston Harbor, Encore Boston Harbor will include a six-acre park along the water that will feature a harborwalk, an events lawn, public viewing areas, ornate floral displays and retail and dining experiences that overlook the Encore Harbor Walk.
Encore Boston Harbor is currently under construction with resort opening anticipated June 2019. Once open, Encore Boston Harbor will employ over 4,000 team members. We invite you to apply to be a member of the founding Encore Boston Harbor team.
The Encore Boston Harbor Representative – Red Card is responsible for new enrollments in the Red Card Program through on-property activities, special events, and other customer engagement. Responsibilities include, but are not limited to: maintaining all Encore Standards; and ensuring excellent guest and team member experience.
Ensures all Encore Boston Harbor core values and property and department standards are implemented and applied.
Participate in the execution of short-and long-term departmental goals, objectives, policies, and operating procedures; monitors and evaluates operational effectiveness; effects changes required for improvement. Identifies key drivers of success.
Actively contributes to departmental performance, and the accuracy, confidentiality, and thoroughness of departmental policies and procedures; records and reports.
Verifies that all applicable internal policies, federal and state laws, rules, regulations and property-wide controls are enforced within the department.
Delivers and maintains a maximum level of service.
Contributes to company-wide communication and best practices.
Keeps informed of all new developments within the department.
Manages multiple priorities simultaneously and meets deadlines, often in stressful and high-pressure situations.
Manage and meet the enrollment expectations for Red Card.
Assists the slot marketing representatives and marketing hosts as needed.
Works with safety as a priority, and follows department and company safety standards.
Maintains relevant knowledge of industry through continuing education and training.
Performs any other job-related duties as assigned.
To perform this job successfully, an individual must be able to perform each job responsibility satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Age, Gaming and Certifications:
21 years of age or above.
Will be required to obtain and maintain registration or a license issued by the Massachusetts Gaming Commission.
Education and/or Experience:
High school degree or equivalent preferred. Hospitality, Casino or Loyalty Program experience preferred.
Computer skills and knowledge of Microsoft Office, a plus.
Outstanding organizational and interpersonal skills, as well as excellent attention to detail.
Ability to read, analyze, and interpret documents, such as policy and procedure manuals, maintenance instructions, and other related documents. Ability to respond to common inquiries from other employees or guests. Conversational English required. Ability to write instructions. Ability to effectively present information.
Mathematical Skills & Reasoning Ability:
Ability to compute basic mathematical calculations. Ability to decipher various reports and maintain reports upon request.
The physical demands described here are representative of those that must be met by the Team Member to successfully perform the essential functions of this job.
While performing the duties of this job, the employee is regularly required to talk and hear. The employee is also regularly required to stand, walk, sit, and use hands to finger, handle, or feel objects, tools or controls. The employee is regularly required to reach with hands and arms, and to sit, climb or balance, and stoop, stretch, bend, kneel, crouch, or crawl.
Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. Essential responsibilities include moderate physical ability such as lift or maneuver at least fifty (50) pounds, and varied instances of standing/walking.
The work environment characteristics described here are representative of those that exists while Team Members are performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
The noise level in the work environment is typically moderate. When on the casino floor or some back of house areas, the noise level increases to loud. Must be able to interact with internal and external guests in a professional manner.
Due to the unpredictable nature of the hospitality/entertainment industry, Team Members must be able to work varying-schedules to reflect the business needs of the property.
Reliable, consistent, and punctual attendance is required.
In accordance with our host and surrounding community agreements, we will give preference to properly qualified residents of the cities of (1) Everett, (2) Malden, and (3) Boston, Cambridge, Chelsea, Medford, and Somerville.
TTS NA Commercial Card Account Manager
Primary Location: United States,New York,New York
Other Location: United States,Delaware,New Castle
Education: Bachelor's Degree
Job Function: Institutional Sales
Shift: Day Job
Employee Status: Regular
Travel Time: Yes, 50 % of the Time
Job ID: 18068727
Citi, the leading global bank, has approximately 200 million customer accounts and does business in more than 160 countries and jurisdictions. Citi provides consumers, corporations, governments and institutions with a broad range of financial products and services, including consumer banking and credit, corporate and investment banking, securities brokerage, transaction services, and wealth management. Our core activities are safeguarding assets, lending money, making payments and accessing the capital markets on behalf of our clients.
Citi's Mission and Value Proposition explain what we do and Citi Leadership Standards explain how we do it. Our mission is to serve as a trusted partner to our clients by responsibly providing financial services that enable growth and economic progress. We strive to earn and maintain our clients' and the public's trust by constantly adhering to the highest ethical standards and making a positive impact on the communities we serve. Our Leadership Standards is a common set of skills and expected behaviors that illustrate how our employees should work every day to be successful and strengthens our ability to execute against our strategic priorities.
Diversity is a key business imperative and a source of strength at Citi. We serve clients from every walk of life, every background and every origin. Our goal is to have our workforce reflect this same diversity at all levels. Citi has made it a priority to foster a culture where the best people want to work, where individuals are promoted based on merit, where we value and demand respect for others and where opportunities to develop are widely available to all.
The core function of the role is to service and expand the key multi-national corporate Travel and Purchase card relationship. The job reports into the Head of Corporate Sector Account Management within the NA Commercial Card Business.
The core of the role is to maintain client satisfaction, support and drive program growth initiatives, while at the same time working to create a more efficient program and reduce the cost of service delivery.
The role will require proactive monitoring and management of program metrics to achieve objectives.
Work will include regular client meetings to identify new cardable solutions, solve problems, maintain service levels and address strategic issues.
Work includes on-site engagement at multiple client locations.
This role requires the engagement and leadership of a diverse set of internal partners to deliver services and solutions and will require leadership of internal partners in a coordinated fashion.
This account management role provides a significant opportunity to further develop client facing skills in leading issue resolution, driving company objectives, and project management. The account manager role develops relationship management skills that can be used in broader coverage and relationship management roles within TTS.
Experience managing complex relationships with multiple contacts and senior engagement.
Knowledge of commercial cards and work with multi-national Fortune 500 clients in a relationship capacity.
- PowerPoint and Excel skills are required for preparation of meeting materials (Quarterly Reviews etc.) and well as analytic skills to identify trends in program metrics.
This role requires strong organizational skills and the ability to plan and execute strategic objectives.
Core competencies would include the ability to understand the technical aspects of commercial cards and as well as strong leadership and project management skills.
CPCP Designation preferred but not required
Card Correction Business Analyst II - Wilmington, DE
Card Correction Business Analyst II - Wilmington, DE
Req #: 180101073
Location: Wilmington, DE,US
Job Category: Operations
JPMorgan Chase & Co. (NYSE: JPM) is a leading global financial services firm with assets of $2.6 trillion and operations worldwide. The firm is a leader in investment banking, financial services for consumers and small business, commercial banking, financial transaction processing, and asset management. A component of the Dow Jones Industrial Average, JPMorgan Chase & Co. serves millions of consumers in the United States and many of the worlds most prominent corporate, institutional and government clients under its J.P. Morgan and Chase brands. Information about JPMorgan Chase & Co. is available at http://www.jpmorganchase.com/. Chase Consumer & Community Banking serves nearly 60 million households and 4 million small businesses with a broad range of financial services, including personal banking, small business banking and lending, mortgages, credit cards, payments, auto finance and investment advice.
The Card Corrections team manages the process to triage, fix, correct, and eliminate customer impact caused by a business process or operational break. Within this function, the data analytics team identifies and corrects impacted accounts via recalculating and crediting interest charges and/or fees. These breaks can present complex, multilayered, and data intensive business problems.
Working with the Card Corrections team, the Business Analyst II will analyze the problem, assist in identifying the impacted population, determine the financial impact, and create business requirements documentation and execution plans to facilitate correction of the accounts.
These problems will be of an unstructured nature, whereby the BA will be expected to quickly assess and comprehend the situation, and develop a practical approach/strategy to the correction approach and subsequent documentation.
Typical BA activities include (but are not be limited to), writing business requirements, working with other team members in identifying impacted populations based on defined criteria and mapping out a strategy for correction activities and drafting execution plans.
In addition, The Business Analyst II, must provide guidance and leadership to the Business Analyst team, expedite and solve case issues that the team is facing, mentor and train team members and act as liaison with business stakeholders on all correction cases.
The qualified candidate must possess experience in an operations leadership role (Business or Technology); strong communication skills; be detailed and quality assurance oriented; possess strong process adherence discipline; be skilled at working multiple initiatives simultaneously; and work collaboratively across teams.
Day to day management of case load of correction cases and related activities
Resource allocation within the team
Active Employee coaching and development
At a case level, drive development of the overall correction approach against an approved set of requirements
Possess detailed knowledge of each correction case executing within their team, including requirements, correction approach, execution timeline, risks & issues impacting the case, and progress against plan (i.e. Status)
Understand and influence case level project plans (managed by a separate team)
Understand and influence key risks and issues associated with the case
Assist the teams in removing road blocks, escalation of issues, obtaining key decisions & approvals
Accountable for adherence to policy, procedure, and Controls requirements by the team
Accountable for meeting case correction quality standards, process Service Level Agreements, and overall Key Risk Indicators
Interface with various levels of management to report progress against plans, goals, and forecasts
3 years or more experience in a leadership role within a matrix organization
3 year or more experience in Project Management
Strong written, verbal, and presentation based communication skills
Possess strong process adherence discipline
Ability to manage multiple initiatives simultaneously
Ability to work effectively and collaboratively in a matrixed organization
Strong background in metrics based monitoring and reporting
The exceptional Candidate will also possess;
A background in SQL and/or SAS or equivalent programming language and UNIX operating systems
A background in Enterprise level relational databases such as Terra-Data or Oracle
Experience managing or participating in technology and/or application development environments
Direct working experience and/or expertise with the Chase Card Services Core processing system (or possess equivalent TSYS experience)
Direct working experience and/or expertise with Chase Card Services Data environments (i.e. ICDW)
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