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Ellerbe Job Description Sample
Call Center Representative
Customer Service Representatives will provide service to members of our clients
The programs we are hiring for offer many exciting incentives!
Feel rewarded in making a difference for members we speak to on a daily basis!
Position Purpose:
The Customer Service Representative will provide outstanding service acting as the primary point of contact for customers regarding products and services related to the client. Associates will provide callers with thorough service that builds relationships, resolves issues, provides them with additional services where appropriate and increases overall trust and satisfaction in the client's products and services.+
Job Responsibilities:
- Professionally handle high volume incoming customer inquiries regarding products and services
- Thoroughly and efficiently gather customer information, assess and fulfill customer needs, educate customer and sell addition services- when doing so will enhance the customer’s overall product satisfaction.
- Resolve customer issues accurately and efficiently including billing inquires, adding additional services and providing routine technical support.
- Handle back office work including responding to email inquiries accurately and effectively
- Meet or exceed company and client performance metrics
- Maintain a balance between company policy and customer benefit in decision making.
- Continuously evaluate and identify opportunities to drive process improvements that positively impact the client and its customers
- Responsible for call and email disposition and compiling and generating reports as require
Requirements
- Considerable previous experience as a Customer Service Representative
- Excellent high-level organization skills
- Professional communication skills
- Able to adapt quickly without conflict
Customer Service Associate I
Job Description:
Position DescriptionResponsible for assisting customers with all of their shopping needs including assisting customers in the selection, demonstration, preparation and loading of merchandise. Also responsible for responding to customer inquiries throughout their shopping experience including promoting customer loyalty plans and/or extended protection/replacement plans where appropriate.Job RequirementsCSA Sales Floor:
Requires morning, afternoon and evening availability any day of the week. Weekend/Holiday Team:
Requires morning, afternoon, and evening availability on Friday, Saturday, Sunday, and holidays.Weekday Team:
Requires morning and afternoon availability Monday through Friday during peak day hours.Physical ability to move large, bulky and/or heavy merchandise. Physical ability to perform tasks that may require prolonged standing, sitting, and other activities necessary to perform job duties.Minimum Qualifications6 months experience using a computer, including inputting, accessing, modifying, or outputting information.6 months experience using a handheld device (e.g., mobile phone, LRT gun, palm pilot, tablet, iPod) to enter, access, and output information.Preferred QualificationsAssociate's Degree in Business, Retail Management, Specialty related to department (e.g., design, appliances) or related field OR Certification in trade related to department (e.g., kitchen, plumbing, electrical, lawn and garden).1 year retail experience identifying and selling products based on customer needs, including credit cards, installations, add-on sales, and explaining warranties, product features, and benefits.1 year retail experience providing customer service, including identifying and resolving customer issues, assisting customers in locating product, greeting customers, answering phones, building relationships with customers, and thanking customers for their business.1 year retail experience in related department (e.g., kitchen, plumbing, electrical, lawn and garden).1 year experience working in any department at a Lowe's retail store.
Sales Floor Dept Supervisor
Job Description:
Position SummaryThe Sales Floor Dept Supervisor is primarily responsible for leading and enabling a team of associates to deliver the best possible customer experience in the store.
This includes coaching and training associates, managing performance, and ensuring adequate department coverage at all times.
The Sales Floor Dept Supervisor has responsibility for both customer facing activities (e.g., greeting customer, clarifying needs and identifying solutions, closing sales) and non-facing activities (e.g., downstocking, inventory management, area recovery). The individual in this role ensures his/her area of the store is in-stock and customer ready at all times while inspiring engaging, customer-focused behavior and driving his/her team to achieve sales and margin goals. The Sales Floor Dept Supervisor must keep management informed, delegate and follow-up on daily tasks, and maintain a clean, safe and secure work environment. In addition to supervising associates in his/her own area, the Sales Floor Dept Supervisor must lead associates in other departments, as needed, to meet the demands of the store.
This requires broad product knowledge and the ability to engage associates and customers across departments.In addition to the responsibilities summarized above, individuals in this role may occasionally open or close the store, or serve as manager-on-duty (MOD).NOTE: The Pro Department Supervisor is responsible for all that is described above while supporting the unique service and merchandising needs of Pro customers. This includes driving execution of Pro sales and service strategy throughout the store, taking lead on the store s top Pro accounts, and coaching/training Pro associates in the store to effectively drive Pro sales and ensure the desired Pro customer experience is delivered.
Job RequirementsThis is an hourly full time role generally scheduled 39 to 40 hours; more hours may be required based on the needs of the store. Requires morning, afternoon, and evening availability any day of the week. Requires physical ability to move large, bulky and/or heavy merchandise with or without a reasonable accommodation. Also requires physical ability to perform tasks that may require prolonged standing, sitting, and/or walking with or without a reasonable accommodation.Minimum Qualifications High School Diploma and 3 years of experience in a retail environment OR 5 years of experience in a retail environment 1 year of experience in customer service 1 year of experience supporting the unique needs of Pro customers (for Pro Department Supervisor) Experience providing direction or supervision to teams (with or without direct report responsibility) Experience supporting or participating in the process of training, mentoring and developing associates Experience working cross-functionally Strong working knowledge of Microsoft OfficePreferred Qualifications 3 years of retail customer service experience 3 years of experience supporting the unique needs of Pro customers (for Pro Department Supervisor) Experience in a leadership role with direct report responsibility Experience working in the home improvement retail sector Experience working in a fast paced, dynamic retail environment Experience in key carrying role with manager-on-duty responsibilities
Store Associate
Posting Job Description
Spectrum is America's fastest-growing TV, internet and voice provider. Our organization is one filled with a diverse group of hardworking people. They're committed to helping us grow, and we're committed to growing with them. Because making sure everyone reaches their full potential is a key part of our mission.
Our extensive training program, competitive base salary and generous commission structure provide the foundation you need to be a successful salesperson. Meeting and exceeding sales goals while delivering service solutions to our customers - it's a win-win.
BENEFITS INCLUDE:
Base salary plus a generous commission structure
Comprehensive benefits package, including medical, dental and vision
401(k) with company match
Paid training
Free and discounted Spectrum cable services
Career advancement opportunities
Fun and competitive work environment
An opportunity to grow your career at one of America's top corporations
RESPONSIBILITIES:
Meet or exceed monthly sales goals, including mobile (where applicable)
Ensure a great customer experience
Educate and engage customers through product demonstrations
Be a team player (because we spend way too much time together)
Know your stuff - maintain strong knowledge of all products, pricing plans, promotions and service features for Spectrum, as well as our competitors
PREFERRED EXPERIENCE:
Sales Experience: 1-3 years
Knowledge of latest technology and devices
Commissioned sales experience
Telecommunication experience
Valid driver's license
REQUIREMENTS:
Thrive in a fast-paced team environment
Read, write and speak the English language to effectively communicate with employees, customers, and suppliers in person, on the phone and by written communications
Lifting up to 35 lbs.
Standing for prolonged periods of time
Wearing a required uniform
High School Diploma or equivalent
Sales Lead
You get it. It is all about the in-store Customer experience. You love to talk about athletic sneakers and apparel as much as you love to collect them. It's easy for you to start up natural, friendly conversations, adapt to different types of Customers, and resolve issues with a smile. You also like to teach others to do the same. Leading the team, you will be expected to drive sales to maximize profits following division standards. Your performance will be measured by your ability to achieve personal and productivity goals. You will assume leadership and managerial responsibilities when the Store Manager and Assistant Manager are absent.
Inspire, and motivate your team to drive sales that deliver exceptional customer service
Ensuring high levels of customer satisfaction by being knowledgeable on all products offered, and teaming up with co-workers to provide excellent sales service
Delivering sales, customer experience, merchandising, visual, and operational expectations
Maintaining personal and productivity goals
Uphold the quality and productivity of every aspect of your store
Act as a partner between customers, sales associates, Assistant Manager and the Store Manager
Ability to learn and share expertise of products and trends to fit customer's needs
Maintains an awareness of all product knowledge, and current or upcoming product / trends
Contributes to a positive and inclusive work environment
At least 1 year of retail experience
Confident and comfortable engaging customers to deliver an elevated experience
Motivated to achieve great results because of one's enthusiasm from interacting with customers and athletic products
Initiates completion of tasks or activities without necessary supervision
Flexible availability – including nights, weekends, and holidays
Assistant Manager
You can't think of anywhere else you'd rather be. You enjoy coaching and teaching your team to continually improve how they deliver a great in-store Customer Experience, and you're now ready to start leading the team with all aspects of the Customer Experience, including: store operations, training, employee management, visual merchandising, and asset protection. In the absence of the Store Manager, you will assume all managerial duties. Your performance will be measured by your ability to drive sales and maximize profit goals for a specific store.
Coaching, and motivating your team to drive sales that deliver exceptional customer service
Ensuring high levels of customer satisfaction by being knowledgeable on all products offered, and teaming up with co-workers to provide excellent sales service
Delivering sales, customer experience, merchandising, visual, and operational expectations
Act as a partner between customers, sales associates and store leadership
Ability to learn and share expertise of products and trends to fit customer's needs
Maintains an awareness of all product knowledge, and current or upcoming product / trends
Contributes to a positive and inclusive work environment
Demonstrated leadership ability with at least 1 year of experience in a customer-facing sales setting
Confident and comfortable engaging customers to deliver an elevated experience
Motivated to achieve great results because of one's enthusiasm from interacting with customers and athletic products
Is resourceful and versatile in responding to changing demands and opportunities in a rapidly changing omni-channel retail environment
Initiates completion of tasks or activities without necessary supervision
Strong cognitive and mathematical skills, including problem analysis, decision making and financial analysis
High level of ethics, values, integrity, and trust
Flexible availability – including nights, weekends, and holidays
Production Supervisor
CASCADES
Founded in 1964, Cascades produces, converts and markets packaging and tissue products that are composed mainly of recycled fibers. The Company employs 11,000 employees, who work in more than 90 production units located in North America and Europe. With its management philosophy, half a century of experience in recycling, and continuous efforts in research and development as driving forces, Cascades continues to deliver the innovative products that customers have come to rely on.
SPECIALTY PRODUCTS GROUP (SPG) is a leader in the 3 main following activities sectors: Industrial Packaging, Consumer Products Packaging and Recovery and Recycling. The Group has 38 units spread across North America and Europe and employs over 2,200 people.
Your challenge!
Job Responsibilities
Business Objectives Alignment
Help develop and roll out an operational strategy in line with his sector's business strategy
Operational Excellence
Effectively manage human and material resources to ensure sound financial performance and the achievement of manufacturing efficiency targets
Maximize production efficiency and optimize the resources under his responsibility
Maximize synergy and foster collaboration among Cascades' groups, units and business units
Maximize the return on assets under his responsibility
Make sure operational efficiency targets are met
Ensure compliance with standardized manufacturing practices and procedures to deliver on the sector's objectives
Support the sector's continuous improvement initiatives
Human Resources
Build a team of competent and dedicated people whose skills complement one another
Ensure that the work flow and job structure are tailored to his sector's needs
Manage and engage his staff based on Cascades' values and business strategy
Implement the talent development and succession strategy in his sector in collaboration with Human Resources
Health & Safety
Accept the full responsibility that comes with his position in line with Cascades' OSH requirements
Help set OSH priorities for his sector in line with corporate objectives and follow up on them
Insist on and create a safe and healthy work environment for all employees in his sector
Promote sound occupational health and safety management
Personally commit to and display strong leadership in health and safety
Corporate Responsibility and Governance
Make sure governance rules are followed and responsibilities are carried out
Ensure the sustainable and responsible development of his sector
Insist on ethical conduct and uphold the values underlying Cascades' corporate culture
Client Focused and Innovation
Help his unit achieve its innovation objectives
Participate in technical support for clients
Additional responsibilities
Core competencies defined for this job
- Health and safety
Action-based focus
Active listening
Flexibility and ability to adapt
Managerial courage
Team leadership
Education
Desired experience
Technical competencies
Additional information
Assistant Manager
" You are applying for work with a franchisee of Taco Bell, not Taco Bell Corp. or any of its affiliates. If hired, the franchisee will be your only employer. Franchisees are independent business owners who set their own wage and benefit programs that can vary among franchisees."
You support the Restaurant General Manager (RGM) by managing great work shifts and completing administrative duties. In the absence of the RGM, you provide the leadership necessary to make sure the restaurant consistently operates to Taco Bell standards. Key responsibilities include seeing that Team Members, Team Member Trainers and Shift Leads complete all assigned duties and serve safe, quality food in a friendly manner. You also assist the RGM with facility maintenance, finding, hiring and developing great Team Members and Shift Leads and making sure health and safety standards are met.
Job Requirements:
High School Degree or GED preferred.
Legal right to work in the United States.
(1 to 2) years of supervisory experience within the food service/retail/customer service
Industry, including Profit & Loss responsibility.
Ability to calculate/analyze data. Basic business math and accounting skills.
Strong customer service skills required.
Valid Driver's License and reliable transportation.
Personal Computer operations preferred.
Regular access to personal vehicle
Able to lift up to 25 lbs. and carry up to 30 feet
Able to push/pull up to 90 lbs. up to 30 feet
Able to stand and walk for majority of the work shift
Able to work 50 hours a week.
Additional Information:
Solving customer complaints quickly and with a smile.
Providing feedback to restaurant team members in a positive manner.
Following cash, security, inventory and labor policies and procedures.
Reading and understanding reports and responding appropriately to solve problems.
Night (3Rd) Shift Machine Operator
Internal candidates will be considered first.
This requisition is for 1 position on 3nd shift Dark Meat Debone.
The overall purpose of the Machine Operator is to support plant production by operating the assigned machinery and performing basic maintenance on the assigned plant processing equipment.
Generally 9:00A.M.
5:30 P.M. /12:30A.M.
9:00 A.M. as scheduled by management with 2-10 minute breaks; 1-30 minute lunch. Overtime may be scheduled as needed and directed by management. Hours may be modified to ensure coverage during all hours of operation.
Perdue offers competitive pay, medical, dental, prescription drugs and vision; life and disability insurance; 401(K) with a company paid match; convenient access to primary health care through our on-site Wellness Centers; and paid vacation and holiday time.
Perform daily machine set-up and break down. Make any necessary initial machine calibrations.
Monitor machine performance using assigned machine check schedule. Make necessary adjustments to meet quality and production standards. These activities could include: machine checks, machine clean outs, minor adjustments and corrective maintenance.
Perform scheduled lubrication of equipment. Grease and lube machine as needed.
Clean out machines on an as needed basis.
Perform weekend PMs - currently four (4) hours every Saturday.
Monitor and perform LOTO operations.
Adhere to all safety requirements including the wearing of personal protective equipment. Prevent and report unsafe acts and conditions.
Any other duties assigned by the Supervisor.
Reading, writing, math and analytical skill required.
Must score at least 70% on Mechanical Aptitude test. The test will be given at the plant.
Specialized or technical knowledge, credentials or licensing required for the position.
- LOTO
- Fork lift driver training and license
High school diploma or equivalent preferred.
Basic maintenance/mechanical skill preferred.
Perdue family of companies is an equal opportunity, affirmative action employer committed to hiring a diverse workforce.
Perdue offers competitive pay, medical, dental, prescription drugs and vision; life and disability insurance; 401(K) with a company paid match; convenient access to primary health care through our on-site Wellness Centers; and paid vacation and holiday time.
Spectrum Retail Sales Associate
Spectrum is America's fastest-growing TV, internet and voice provider. Our organization is one filled with a diverse group of hardworking people. They're committed to helping us grow, and we're committed to growing with them. Because making sure everyone reaches their full potential is a key part of our mission.
Our extensive training program, competitive base salary and generous commission structure provide the foundation you need to be a successful salesperson. Meeting and exceeding sales goals while delivering service solutions to our customers - it's a win-win.
BENEFITS INCLUDE:
Base salary plus a generous commission structure
Comprehensive benefits package, including medical, dental and vision
401(k) with company match
Paid training
Free and discounted Spectrum cable services
Career advancement opportunities
Fun and competitive work environment
An opportunity to grow your career at one of America's top corporations
RESPONSIBILITIES:
Meet or exceed monthly sales goals, including mobile (where applicable)
Ensure a great customer experience
Educate and engage customers through product demonstrations
Be a team player (because we spend way too much time together)
Know your stuff - maintain strong knowledge of all products, pricing plans, promotions and service features for Spectrum, as well as our competitors
PREFERRED EXPERIENCE:
Sales Experience: 1-3 years
Knowledge of latest technology and devices
Commissioned sales experience
Telecommunication experience
Valid driver's license
REQUIREMENTS:
Thrive in a fast-paced team environment
Read, write and speak the English language to effectively communicate with employees, customers, and suppliers in person, on the phone and by written communications
Lifting up to 35 lbs.
Standing for prolonged periods of time
Wearing a required uniform
High School Diploma or equivalent
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