Feeder Switchboard Operator Job Description Sample
Switchboard Operator - Switchboard (Soch)
- Switchboard Operator – Switchboard (Sisters of Charity Hospital):
Under the supervision of the Lead Switchboard Operator, and according to specified procedures, operates a console telephone switchboard in order to relay incoming, outgoing and inter-office calls. Performs various hospital communications and clerical duties
REPORTS TO: Lead Switchboard Operator
SKILL AND EDUCATIONAL REQUIREMENTS (MINIMUM):
- High School diploma or GED
EXPERIENCE: · One (1) year switchboard experience, preferably in a hospital setting.
KNOWLEDGE, SKILL AND ABILITY:
Must be able to understand English and comprehend oral instruction.
Must be able to deal with the public, medical staff and hospital personnel in a courteous and professional manner.
Must be able to work under stressful conditions.
Ability to exercise good judgment in decision making.
ACTIVITY & STRENGTH: (SEDENTARY)
Low Lift (floor to knuckle): Occasional 0 to 2.6 hours/day (1-10 lbs.); Frequent 2.7 to 5.3 hours/day (negligible); Constant 5.4 to 8 hours/day (negligible)
Mid Lift (knuckle to shoulder): Occasional 0 to 2.6 hours/day (1-10 lbs.); Frequent 2.7 to 5.3 hours/day (negligible); Constant 5.4 to 8 hours/day (negligible)
High Lift (shoulder and above): Occasional 0 to 2.6 hours/day (1-10 lbs.); Frequent 2.7 to 5.3 hours/day (negligible); Constant 5.4 to 8 hours/day (negligible)
Full Lift (floor to shoulder): Occasional 0 to 2.6 hours/day (1-10 lbs.); Frequent 2.7 to 5.3 hours/day (negligible); Constant 5.4 to 8 hours/day (negligible)
Carry: Occasional 0 to 2.6 hours/day (1-10 lbs.); Frequent 2.7 to 5.3 hours/day (negligible); Constant 5.4 to 8 hours/day (negligible)
Push: Occasional 0 to 2.6 hours/day (1-10 lbs.); Frequent 2.7 to 5.3 hours/day (negligible); Constant 5.4 to 8 hours/day (negligible)
Pull: Occasional 0 to 2.6 hours/day (1-10 lbs.); Frequent 2.7 to 5.3 hours/day (negligible); Constant 5.4 to 8 hours/day (negligible)
Overall Strength Category: Occasional 0 to 2.6 hours/day (1-10 lbs.); Frequent 2.7 to 5.3 hours/day (negligible); Constant 5.4 to 8 hours/day (negligible)
Dictionary Of Occupational Titles
Constant (C) 67-100% Workday
Frequent (F) 34-66% Workday
Occasional (O) 0-33% Workday
Not Present (N)
- Job Demand
Walk – Occasional
Climb Stairs – Occasional
Stoop – Occasional
Kneel – Occasional
Crouch – Occasional
Reach (immediate) – Frequent
Reach (overhead) – Occasional
Handling – Frequent
Sitting – Frequent
Standing – Occasional
HR Use Only: NYS DOL HR Use Only: WW HR Use Only: HH
Corporate Switchboard Operator (Administrative Assistant 2)
The Corporate Switchboard Operator (Administrative Assistant 2) follows established procedures and guidelines to provide timely and effective secretarial support to an office, business unit, department, or other organization. Answers telephones, screens calls, and routes them appropriately to ensure callers are attended to promptly, courteously, and accurately.
The Administrative Assistant 2 will:
Manage incoming phone lines
Answer incoming calls, greet callers, provide information, answer routine questions, forward calls to the appropriate area for assistance
Update contact lists as appropriate
Maintain and update the corporate phonebook
Support HR by performing duties, such as typing, proofreading and filing
Other duties assigned
High School Diploma or equivalent
Proficient in Microsoft Office applications including Word & Excel
Excellent communication & customer service skills
Strong attention to detail
Capacity to maintain confidentiality
Strong organizational skills
Ability to balance multiple initiatives and prioritize workload
Associates or Bachelor's Degree
Previous inbound call center experience
Ability to type 30 WPM
Scheduled Weekly Hours
Switchboard Operator (Registry)
JOB SUMMARY: Responsible for efficient and effective patient and telephone reception within the Hospital.
Provide courteous greeting and information to all callers. Record messages for medical staff and ensure prompt delivery of message. Be the point of contact for all hospital code and miscellaneous announcements.
Greet clients in the reception area. Monitors lobby and exits
JOB SPECIFICATIONS: To perform this job successfully, an individual must be able to demonstrate competency in the criteria listed in this job description. The specifications listed below are representative of the knowledge, skill and ability to meet the minimum requirements for this position.
Education: High School Diploma
Experience: Minimum of one year administrative experience preferred.
Experience in customer service or healthcare also preferred. Strong computer skills and experience with software applications. Solid communication and customer service skills.
Licensure/Certification: None required
Working knowledge of Hospital safety policy and procedures. Excellent communications skills
Supervision Received: Communications Coordinator
Supervision Exercised: None
Working Conditions: Works in Hospital lobby.
Possible exposure to psychiatric patients who may exhibit violent/aggressive behavior. Potential for exposure to communicable diseases, blood/body fluids and other hazardous waste. General hospital environment.
Ability to communicate verbally in clear concise manner.
Push, pull and lift up to 40 pounds. Intermittent sitting, standing, walking, bending and stooping.
The physical requirements described here are representative of those which must be met by an employee to successfully perform the functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the primary functions.
Job Classification: Non-Exempt
This job classification in no way states or implies that these are the only duties to be performed by this employee. The Switchboard Receptionist will be required to follow any other instructions and to perform any other duties requested by the Human Resources Assistant.
Job ID REQ_84064 FACILITY Unity Hospital LOCATION Rochester, New York
As a Switchboard Operator, your superior interpersonal and organizational skills, along with your dedication to customer service is vital to ensuring overall customer satisfaction.
STATUS: Per Diem
LOCATION: Unity Hospital
SCHEDULE: Availability needed for all shifts
Two (2) years customer service experience, preferably in a fast pace environment setting
Demonstrated compassion, empathy and customer service skills
Strong verbal and written communication skills, including excellent diction and articulation
Ability to multitask and work under rigorous pressure
Proficient in use of computers; must be able to type a minimum of 35 wpm
Bilingual preferred; able to pass a language proficiency assessment within 30 days of hire
- Call Management. Answer incoming/outgoing/internal calls to the switchboard, promptly and courteously giving priority to STAT and/or emergency calls; connect calls to appropriate personnel; monitor emergency radio, fire panel and other alarm panels; provide over-head page for all internal and external disaster situations (code calls and drills)
- General Assistance. Provide patient information to customers via computer access and printed reports; enter department schedules, updating as needed; miscellaneous duties as requested by the manager
Rochester Regional Health is an Equal Opportunity / Affirmative Action Employer. Minority/Female/Disability/Veteran
Switchboard Operator / Service Desk Lead
Provides high level customer service in a large corporate environment for a global professional services firm client. The preferred candidate for the position must have excellent organization, communication and multitasking skills, and should be poised and professional in a fast-paced environment.
ESSENTIAL JOB FUNCTIONS AND RESPONSIBILITIES:
First level of escalation for staff inquiries and concerns regarding operational processes and procedures.
Coordinate daily staff schedules and coverage in absence of supervisor.
Run daily reports to review staff work orders in various ticketing systems.
Responsible for updating vendor logs and follow-up on open tickets.
Generate internal ticketing system reports.
Answer 200-300 Switchboard calls per day. Most calls require some information to be extracted from the caller in order to determine call placement.
Utilize internal applications and follow up with callers regarding requested information.
Create conference room signage for next day scheduled meetings.
Receive all visitors in a courteous and professional manner, and ensure all inquiries are handled appropriately.
Enter guest names into building's visitor application.
Coordinate scheduling for conference rooms in reservation system, including audio visual equipment, catering (via email), room layout, signage, etc. Enter associated work orders into internal ticketing systems.
Conduct a.m. /p.m. walkthrough and submit checklist for conference center, pantry and Café seating area.
Cross-train to cover main and executive reception areas.
Answer all Service Desk phone calls and emails.
Respond to all building maintenance, conference room, floor and pantry issues reported, and dispatch appropriate resources in a timely manner.
Enter work orders into various ticketing systems as appropriate.
Work closely with internal clients to ensure timely and appropriate action is taken for requests.
Coordinate room setups for next day meetings.
Other duties, as assigned.
JOB REQUIREMENTS & QUALIFICATIONS:
High School diploma or equivalent (GED).
Always maintain a friendly, customer-service oriented demeanor.
Strong follow-up skills.
Minimum of 1-3 years switchboard or help desk experience preferred.
Experience with reservation and ticketing application tools a plus.
Ability and motivation to learn new technologies quickly and with minimal support and guidance.
Excellent communication / interpersonal skills.
Excellent organizational and administrative skills.
Proficient in Microsoft Office Suite.
Excellent written and verbal communications skills.
Must be attentive to detail, accurate, and able to prioritize multiple tasks in a high pressure, fast-paced environment.
Highly motivated and able to work independently with minimum direction as well as in a team environment.
A leader in facilities services with 65 years of experience. C&W Services is one of the largest facility services companies in the USA & Canada with a 65-year history of helping clients drive down operating expenses, increase facility efficiency and up-time, enable strategic business decisions and create positive experiences for the people who work, shop, learn, live and play in the facilities we maintain. We're building the best team in the industry – our people are the heart and vitality of C&W Services. In joining C&W Services, you're joining a firm with a rich history, blue-chip client list, and the backing of sister company Cushman & Wakefield, one of the world's largest property advisory firms and the reason for our success is simple - talented people. Visit our website at https://cwservices.com.
Learn why C&W Services is an ideal place for veterans to continue their careers: https://cwservices.com/veterans/
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.
Switchboard Operator Per Diem
Lawnwood Regional Medical Center
Fort Pierce, FL
Lawnwood Regional Medical Center & Heart Institute is a380-bed acute-care hospital offering a full range of services. Lawnwood is home to the most experienced Heart Institute on the Treasure Coast and offers diagnostic, interventional and therapeutic care, including open-heart surgery. Other hospital services include a 24/7 emergency department, pediatric emergency department, labor/delivery and birthing, pediatrics, orthopedics, oncology, nuclear medicine, diagnostic services, and a full range of inpatient and
outpatient general surgical services. Lawnwood provides the area's only Level III Neonatal Intensive Care Unit, Level II Trauma Center, Pediatric Intensive Care Unit and Compressive Stroke Center.
Lawnwood is accredited by The Joint Commission and designated as Certified Primary Stroke Center. Lawnwood's Physical Rehabilitation Center is CARF accredited and, for 11 years in a row, the hospital is a Five-Star Recipient for the Treatment of Heart Attack by Healthgrades. At Lawnwood Regional Medical Center & Heart Institute, patients come first – no matter what!
Lawnwood Regional Medical Center is a member of the nation's leading provider of healthcare services, Hospital Corporation of America. HCA has been named one of Ethisphere's World's Most Ethical Companies for eight consecutive years. Join our tradition of excellence!
We offer a generous compensation package for Full-time and Part-time including: vacation, 401k, and Medical Insurance.
The PBX Operator responds to incoming calls in a timely manner and directs caller to appropriate destination providing a smooth, clear and professionally courteous communication practice. Duties Include but are not limited to:
Answers multiple incoming telephone lines
Obtains necessary information and transfers calls to correct extensions
Provides information to callers as appropriate
Performs overhead paging
Monitors all alarms located in PBX and notifies appropriate personnel, as required
Responds quickly and accurately to emergency situations as required, remaining calm.
Corrects and updates posted information as needed. Assists with the maintenance of directories on-call list, etc.
Accurately utilizes the features of the PBX consoles, headsets, telephones and other related equipment.
Assist with maintaining cleanliness, safety and security of the PBX area.
Maintains confidentiality, security and integrity of patient and organizational data.
Ensures release of information is consistent with all privacy policies.
Orients and mentors new staff members.
High school diploma, GED or related experience strongly preferred
Experience in customer service position
Previous PBX experience in a medical setting is desirable
Ability to perform calmly, competently and quickly in emergency situations
Customer service abilities
Ability to perform work that requires frequent standing, bending, reaching and some lifting
Offset Press Feeder Operator (2Nd & 3Rd Shifts) (1364-413)
With a decade of high performance, solid business growth and over 400,000 square feet of office and production space across the continent, we're equipped to handle any print job at any time.
Our success in fast processing helps our high volume of orders to be completed even faster and more accurately, in turn giving our customers quicker turnarounds and deliveries.
We Offer a great teamwork environment, development/growth opportunities, competitive pay, paid time off, medical insurance, dental insurance, vision insurance, life insurance, 401K, short term disability, AFLAC plans, and employee incentive program.
To continue our success, we're investing further in our Dayton, OH operation and are looking to hire additional Offset Print Assistant Operators for 2nd & 3rd shifts.
The Assistant Press Operator is responsible for ensuring that all presses are supplied and fed with required quantities of paper and other consumables.
Essential Job Duties/Responsibilities include the following. Other duties may be assigned as needed:
Assists both the Press Operator/Lead Press Operator in the basic set-up of the Presses.
Checks paper sheet size/type etc…, and verify materials required.
Support with the preparation of next job to be printed (press make ready).
Complete any other tasks as directed by Lead Press Pperator to keep Printing Press running.
Lend a hand with Press maintenance tasks and cleaning.
Remove waste items for recycling.
Complete and maintain all required paperwork, records, documents, etc…
Ensure all equipment, tools, and work station are in good working order and is free of safety hazards.
Report any and all workplace hazards, all work related injuries, illnesses, and/or near misses to management immediately.
Wear all assigned Personal Protective Equipment (PPE) when required.
Keep all work area/work station in compliance with our housekeeping guidelines.
Follow and comply with all safety and work rules and regulations.
Maintain departmental housekeeping standards, such as keeping floors swept and absent of debris that may be a work hazard
1 year's experience of working within a fast paced production or manufacturing environment.
Able to read and comprehend job tickets and customer specifications.
Able to communicate effectively with other employees.
Mechanically inclined and production oriented.
Excellent attention to detail.
The employee is regularly required to stand and use hands to finger, handle, or feel. The employee frequently is required to walk; use foot/feet to operate machines, and talk or hear.
The employee is regularly required to reach with hands and arms; stoop, kneel, or crouch.
The employee must frequently lift and/or move up to 40 lbs.
About WestRock (NYSE: WRK) partners with our customers to provide differentiated paper and packaging solutions that help them win in the marketplace. WestRock's 45,000 team members support customers around the world from more than 300 operating and business locations spanning North America, South America, Europe, Asia and Australia. Learn more at www.westrock.com.
Feeder Operator - Hendersonville, NC - copy
200 Tabor Rd
East Flat Rock, North Carolina, 28726
The Hendersonville plant is seeking a Printing Feeder Operator who will be an integral part of the Printing team operating the mechanical sheet feeder. This position also assists the press operator with the setup, repair, and maintenance of the press.
How you will impact WestRock
Clears machine before and after each run and picks up and destroys all foreign material. Empties all waste receptacles located within the blue line area.
Reviews job ticket and selects the proper type and quantity of paper. Loads and unloads paper. Inspects paper for defects or damage.
Obtains proper ink from ink room and fills ink fountains. Maintains proper levels of ink at all times.
Mixes water fountain solution and sets up dampening system. Maintains proper levels of water. Checks PH balance and conductivity reading of water.
Sets up and operates the mechanical press feeder.
Assists the press operator in the mounting of plates, blankets, and packing.
Moves loads of printed and unprinted stock when necessary.
Performs routine adjustments during the press run.
Performs housekeeping duties as directed. Keeps sufficient supply of chemicals and clean rags at the press. Responsible for keeping the press area clean at all times.
Responsible for timely and accurate completion of all ISO forms and quality checks for each job.
Marks up printed sheet for coating knockouts. Checks the sheet against the mylar.
Performs job duties in accordance with all federal, state, local, and company safety rules.
Performs other job duties as assigned.
What you need to succeed
Must be able to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
Must be able to perform basic arithmetic including addition, subtraction, multiplication, and division.
Must be able to meet and/or pass the minimum requirement on a mechanical test or have demonstrated mechanical aptitude through prior work experience.
Must be able to pass color vision test.
Must be able to pass color hue test.
Must be able to obtain a forklift truck license.
Must be able to maintain good attendance.
Must be willing to work overtime as needed; significant overtime may be required during busy periods.
Must be able to perform all essential functions of this job with or without reasonable accommodation.
What we offer
Corporate culture based on integrity, respect, accountability and excellence
Comprehensive training with numerous learning and development opportunities
An attractive salary reflecting skills, competencies and potential
A career with a global packaging company where Sustainability, Safety and Inclusion are business drivers and foundational elements of the daily work.
WestRock Company is an Equal Opportunity Employer committed to creating and maintaining a diverse workforce: Minorities/Females/ Disabled/Veterans.
Switchboard Operator - Friday - Tuesday
Virginia Mason is an internationally recognized leader in the continuous improvement of health care. With an extensive list of awards and distinctions that includes recognition as Top Hospital of the Decade by The Leapfrog Group, Virginia Mason offers you the opportunity to partner with exceptionally talented peers at every level.
You will contribute to the strength of our Team Medicine approach to collaborative medicine and benefit from the changes enacted through our Virginia Mason Production System, a model that has transformed health care by providing patients with easier access to care, reducing errors, and continuously innovating patient safety and quality that has been adopted by other organizations here and abroad. Join us, and find out how many ways Virginia Mason offers you the chance to focus on what really matters - our patients.
This position provides prompt courteous service using increasingly complex and varied communications skills with internal and external customers.
Some responsibilities include but are not limited to: Acts as a general switchboard operator; answers, places and connects calls; answers VMMC related questions; Acts as an answering service, triages calls and relays messages to a variety of populations; Performs clerical duties; and Dispatches services as needed.
A working knowledge of basic medical terminology.
Excellent communication skills.
Excellent customer service skills.
The ability to work efficiently and multi-task in a fast-paced, high pressured environment.
The ability to use a computer.
The ability to learn quickly.
Excellent interpersonal skills.
Excellent memory skills.
Just as Virginia Mason is dedicated to improving the lives of our patients and our community, we are equally dedicated to your professional and personal success. With a wide range of perks that includes comprehensive compensation and benefits, continuing education and support, and the opportunity to live in one of the most livable cities in the country, you will find that an opportunity with Team Medicine is one worth taking.
We are an equal opportunity/affirmative action employer.
Title: Switchboard Operator
Location: Advocate Lutheran General Hospital, Park Ridge
Hours: PRN/Registry as needed
Shift: Day/PM, occasional Night shifts for coverage
High School Diploma or equivalent.
1~2 years Customer Service experience.
Ability to speak, read, write, and understand
English clearly, as related to job activities.
Computer and typing skills.
High School Diploma or equivalent.
Ability to communicate with a high volume of callers in s courteous and professional manner.
Ability to be flexible with work hours, including nights, weekends and holidays.
1~2 yrs. Hospital or Healthcare experience preferred.
To receive and process incoming calls from the switchboard and route to proper places. Responds to emergencies and alarms according to policies and procedures. Provides assistance with the use and distribution of pagers for hospital and medical staff and supports the paging system. Supports the hospital and system philosophies as well as maintain an exemplary guest relations attitude.
Receives and processes incoming and outgoing calls for the Communications department.
Follows proper protocol for all emergency procedures.
Follows proper procedure for all aspects of supporting the paging operations.
Maintains exceptional guest relations and promotes the hospital/system philosophy.
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