Filler Room Attendant Job Description Sample

Job Summary

For some, traveling and being away is fun; however, many travelers miss being home. Our Housekeeping team makes our hotels feel like home. As a Room Attendant, your contribution helps ensure guests an enjoyable and comfortable stay.

As Housekeeper, you will

• Clean, dust, polish and vacuum to make sure guest rooms and bathrooms meet hotel standards.

• Change linens, make beds, and leave the bathroom sparkling.

• Restock all guest room supplies, like soap and shampoo.

• Organize your linen closet, restock your cart, and get ready for the next day, before your shift ends each day.

• Greet guests that you encounter during your shift with a friendly smile.

Fundamentals

To be successful in this role, you need basic English communication skills. This job requires continuous movement, regularly bending, lifting, pushing, pulling, carrying, and moving up to 25-30 pounds.

You will also lift or move up to 50 pounds occasionally. You must also be able to stand and walk for an entire shift and perform repetitive motions.

Para algunos, viajar y estar lejos es divertido; Sin embargo, muchos viajeros extrañan estar en casa. Nuestro equipo de limpieza hace que nuestros hoteles se sientan como en casa.

Como asistente de habitación, su contribución ayuda a garantizar a los huéspedes una estancia agradable y confortable. Como Ama de llaves, lo harás Limpie, quite el polvo, pule y aspire para asegurarse de que las habitaciones y los baños cumplan con los estándares del hotel. Cambie las sábanas, haga las camas y deje el baño brillante.

Reponga todos los suministros de la habitación, como jabón y champú. Organice su armario de ropa, reabastezca su carrito y prepárese para el día siguiente, antes de que su turno finalice cada día. Salude a los invitados que encuentre durante su turno con una sonrisa amistosa.

Fundamentos Para tener éxito en este rol, necesitas habilidades básicas de comunicación en inglés. Este trabajo requiere un movimiento continuo, doblar, levantar, empujar, tirar, cargar y mover regularmente hasta 25-30 libras. También levantará o moverá hasta 50 libras de vez en cuando. También debe ser capaz de pararse y caminar durante todo un turno y realizar movimientos repetitivos

Location:

Mesquite Texas

Interstate Hotels & Resorts is an EEO/AA/Minorities/Female/Disabled/Veterans Employer. Click here and here to navigate to the "EEO is the Law" poster and supplement.

If you need accommodation for any part of the employment process because of a medical condition or disability, please call (703) 387-3830 or email ADA.Assistance@interstatehotels.com with the nature of your accommodation request and include the Hotel location and title of the job opening. Please allow one (1) business day for a reply.

The Orchard Hotel and the Orchard Garden Hotel are San Francisco's Most Elegant and Eco-Friendly Boutique Hotels. Our hotels feature beautifully appointed accommodations suited for the casual or business travelers.

Reports To: Housekeeping Supervisor

Starting Pay: $17/hour

Status: Full Time (with Benefits) or Part-Time (without Benefits)

Job Objective: Performs daily housekeeping services in public areas of the hotel. Is familiar with and comply with the Orchard Hotels, mission standards and philosophy in performing all key areas of accountability and other essential duties and responsibilities.

Key Areas of Accountability:

Responds to guest requests quickly and courteously as reported by the front desk or room attendants, supervisor, or Assistant Director of Housekeeping.
Maintain the cleanliness of all hotel public areas.
Act as a team player and liaison between housekeeping, front desk and the guest.
Perform all duties in a safe manner and reports all accidents to supervisor immediately regardless of severity.
Maintain safety and security of guests at all times.
Adhere to key control policy and procedure according to set standards.
Adhere to and promotes the Portfolio Mission/Standards.
Promote and maintain good working relationships with your Portfolio Hotel & Resorts counterparts.
Reliable self-starter who is on-time and able to work independently
Ability to work in a fast-paced setting and take on multiple tasks
Flexible schedule and willing to step forward and cover/swap shifts with other employees needing time off
Must be able to weekends
Able to lift up to 50 lbs.

Move and arrange furniture. Turn mattresses. Hang shower curtains.
Maintain storage areas neat and organized.
Polish metalwork.
Clean elevator tracks (Night House Person)
Clean all scuff marks off doors.
Collect soiled linens for laundering, and receive and store linen supplies in linen closet.
Check all rooms and reports damages, lost items, or anything unusual or suspicious.
All supplies to be distributed to all closets
Clean rooms, hallways, lobbies, lounges, restrooms, corridors, elevators, stairways, and locker rooms, offices, and other work areas.
Sweep and scrub designated floors.
Clean rugs, carpets (includes regular hosting of room and hallway carpets), upholstered furniture, and draperies.
Wash walls, ceiling, and woodwork. Wash windows, door panels.

• Other duties assigned by Housekeeping supervisor or Executive Housekeeper.

Empty wastebaskets.
Transport trash and waste to disposal area.
Replenish bathroom supplies. Replace light bulbs.
Deliver ironing boards, baby cribs, and rollaway beds to guests' rooms.
Clean and removes debris from driveway and garage areas.
Clean any rooms, as needed.
Assist in training new/other employees.
Other duties, as assigned.

While performing the duties of this job, the employee is regularly required to stand, walk, and reach with hands and arms. The employee frequently is required to use hands, finger, handle, or feet; stoop, kneel, crouch, or crawl; and talk or hear.

The employee is occasionally required to climb or balance. The employee must regularly lift and/or move up to 25 pounds, frequently lift and/or move up to 50 pounds, and occasionally lift and/or move up to 100 pounds. Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception, and ability to adjust focus.

Work Environment: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly exposed to outside weather conditions. The employee is occasionally exposed to toxic or caustic chemicals. The noise level in the work environment is usually moderate.

Join our team!

Basic Purpose: Cleans guest rooms to exacting standards.

Essential Duties and Responsibilities:

• Has a set number of rooms to clean during a shift. Removes dirty towels and sheets and replaces them with clean ones. Cleans, dusts, and sanitizes all areas of the Guest Room (bedroom, living room, dining room and bathroom) according to procedure. Makes bed. Vacuums carpet and cleans marble and tile areas. Removes Rooms service trays, dishes and carts to service landings.

• Restocks used amenities such as shampoo, lotions, cotton balls, stationery and pens.

• Comply with Stonebridge Work Rules and Standards of Conduct.

• Work harmoniously and professionally with co-workers and supervisors.

• Other housekeeping duties as assigned.

Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential duties.

Education/Experience

• High school education is not required.

• Up to one month related experience or training; or equivalent combination of education and experience.

Minimum Requirement

• Be able to work in a standing position for long periods of time up to 8 hours a day.

• Ability to perform assigned duties with attention to detail, speed accuracy, follow through, and work with a minimum supervision.

• Ability to exert physical effort consistent with cleaning assigned rooms as per the hotel standards.

• Ability to grasp, bend, and stoop; push or pull heavy loads weighing up to 30 lbs.

What to Expect

• Be part of a cohesive team with opportunities to build a successful career.

• Have the opportunity to engage in diverse and challenging work.

• Derive a sense of pride in work well done.

• Be recognized for excellence.

Our company does not discriminate against its associates or applicants because of race, color, religion, sex, pregnancy, national origin, ancestry, age, marital status, sexual orientation, veteran status, physical or mental disability or medical condition. Equal employment opportunity will be extended to all persons in all aspects of the employer-associate relationships, including recruitment, hiring, advancement, compensation, benefits, training, promotion, transfer, discipline, layoff, recall and termination. Every reasonable accommodation will be made for disabled associates.

Resumes and applications for employment will be evaluated on the basis of qualifications to meet the requirements of the position and ability to perform the requirements of the position.

Full Service property looking for fast paced Room Attendant to join their dynamic Housekeeping Team.

The purpose of a ROOM ATTENDANT is to fully clean guest rooms for stay-overs and check outs, ensuring that brand standards and guest expectations are met or exceeded.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Replace linens on beds and replenish guest room supplies.

• Empties and cleans wastebaskets, dishwasher, refrigerator and ashtrays as appropriate for room type.

• Clean bathrooms and replenish bathroom amenities.

• Provide necessary linen and room amenities to guests in accordance with brand standards.

• Leave the guest room in uniform arrangement as determined by management and make sure the door is closed and the room is locked.

• Report any damage, hazards, and/or needed repairs to management immediately.

• Return any items found in guest rooms, hallways, or back of the house to the Housekeeping department as a lost and found item and writing: the date, where it was found, description of the item, and the name of the person who found it.

• Responsible for keys signed out for the shift.

• Complete any projects or requests developed by the management team.

• Replaces light bulbs (if necessary).

• Restock cart at end of shift and organize the linen closet to prepare for the next day.

• Other housekeeping duties as assigned.

• Performs all duties in accordance with brand standards and with emphasis on meeting or exceeding guest expectations.

• Maintains regular attendance, is consistently on time, and observes prescribed work, break and meal periods in compliance with standards.

• Maintains high standards of personal appearance and grooming, which include compliance with the dress code.

• Performs any other duties as requested by supervisor.

Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential duties.

REQUIRED COMPETENCIES:

To perform the job successfully, an individual should demonstrate the following competencies. Other competencies may be required.

Associate demonstrates a high QUALITY of work:

• Demonstrates accuracy and thoroughness.

• Monitors own work to ensure quality.

• Provides the best possible service to clients and customers.

Associate demonstrates acceptable PRODUCTIVITY standards

• Meets or exceeds productivity standards.

• Produces adequate volume of work efficiently in a specific time.

Associate demonstrates excellent CUSTOMER SERVICE SKILLS

• Responds to requests for service and assistance.

• Demonstrates the desire and ability to provide high quality service to both internal and external customers.

• Solicits customer feedback to improve service.

Associate demonstrates INITIATIVE

• Asks for and offers help when needed.

• Includes appropriate people in decision-making.

Associate demonstrates ACCOUNTABILITY for their job performance

• Takes responsibility for own actions.

• Performs work with little or no supervision; works independently.

• Can be relied upon regarding task completion and follow up.

QUALIFICATIONS AND REQUIREMENTS:

The requirements listed below are representative of the knowledge, skills, and/or abilities required.

EDUCATION/EXPERIENCE

High school education is not required; or up to one month related experience or training; or equivalent combination of education and experience.

WORK ENVIRONMENT:

The work environment normally entails the following:

• Indoor work environment

• Exposed to and use of cleaning chemicals throughout the shift

• Minimal to moderate noise levels consistent with hotel environment

PHYSICAL DEMANDS:

During the course of performing the physical demands of this position, associates are expected to observes and adhere to safety and security procedures, promoting a safe work environment.

The physical activity normally entails the following attributes. The Position is expected to:

• Stand more than 2/3 of the time

• Walk more than 2/3 of the time

• Sit less than 1/3 of the time

• Use hands to finger, handle, or feel more than 2/3 of the time

• Reach with hands and arms more than 2/3 of the time

• Climb or balance less than 1/3 percentage of the time

• Stoop, kneel, crouch, or crawl less than 1/3 of the time

• Talk or hear percentage more than 2/3 of the time

• Lift up to 50 lbs.

• Push / pull up to 50 lbs.

Our company does not discriminate against its associates or applicants because of race, color, religion, sex, pregnancy, national origin, ancestry, age, marital status, sexual orientation, veteran status, physical or mental disability or medical condition. Equal employment opportunity will be extended to all persons in all aspects of the employer-associate relationships, including recruitment, hiring, advancement, compensation, benefits, training, promotion, transfer, discipline, layoff, recall and termination. Every reasonable accommodation will be made for disabled associates.

Resumes and applications for employment will be evaluated on the basis of qualifications to meet the requirements of the position and ability to perform the requirements of the position.

General Summary of Duties:

Responsible for the efficient and orderly cleaning and servicing of all guest rooms as assigned. Must be flexible to work a varied shift, including overnight, weekends, and holidays based on the business demands.

Typical Physical/Mental Demands:

Requires mobility. Cleaning and reaching at floor level or to a height of eight (8) feet off the floor; pushing or pulling a fully loaded cart weighing twenty-five (25) to thirty (30) pounds on carpet; and cleaning floors and items at floor level. Normal sense of smell, touch, and sound.

Typical Working Conditions:

Work is performed in an assigned area of the hotel. Use and exposure to cleaning solvents and chemicals.

Exposure to fume, odor, and dust hazards. Ability to tolerate varying conditions of noise level, temperature, illumination, and air quality.

Examples of Duties (includes but is not limited to the following):
1.Clean assigned rooms daily.
2.Service all stay over rooms by changing sheets and pillow covers daily and replenishing towels and amenities as needed.
3.Clean all check out (vacant, dirty) rooms thoroughly by changing sheets, pillow covers, bath rugs, and towels and replenishing amenities as needed.
4.Provide guests with extra towels, soap, shampoo, lotion, note pads, etc., when requested.
5.Fold linen daily.
6.Load cart per specifications.
7.Transport caddie containing supplies, brushes, and rags daily.
8.Use correct cleaning chemicals for designated surfaces, according to OSHA regulations.
9.Must be able to clean at least 14 rooms everyday.
10. Perform other related duties as assigned.

Performance Requirements (knowledge, skills and abilities:

Ability to communicate effectively in English and establish and maintain effective working relationships with staff. Knowledge, understanding, and compliance of policies and procedures, job descriptions, daily memorandums, chemical labels, and other instructions.

Education:

No specific requirement.

Experience:

Must have a minimum of 2 years experience in a large resort. ALL OTHERS PLEASE DO NOT APPLY.

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Previous Applicants:

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Our Tasting Room Attendants create wonderful experiences and education for our Guests in our Napa-Style Tasting Rooms. A unique and varied role, Tasting Room Attendants are responsible for providing wine tastings, handling retail sales, assisting with Wine Club Member activities, answering calls, and overseeing carry-out and catering orders. From the wine education and company training they will receive from us, the Tasting Room Attendant will share with our guests a their knowledge of our wines, products and company. Teamwork is essential and is what we’re all about at Cooper’s Hawk!
Requirements

• Must represent Cooper’s Hawk Vision and Values

• At least 21 years of age

• Passion for people, wine, food and service!

• Outgoing personality with excellent interpersonal skills

• Hard-working, team player

• Ability to stand and walk for up to 10 hours per day

• Ability to lift and carry up to 40 pounds

• Ability to exert fast-paced mobility for periods of up to 6 hours in length

• Must be able to read, write and understand English

• Ability to perform basic mathematical calculations; basic reading, listening and speaking skills

• Ability to perform essential functions to Cooper’s Hawk standards with reasonable accommodation

• Certified in responsible alcohol service (where required by state, city, or municipality), Cooper’s Hawk will help provide if needed

• Ability to work flexible shifts and schedules, inclusive of weekends and some holidays

• Ability to communicate clearly with Guests, managers and team members

• Ability to work calmly and effectively under pressure

• Experience in a casual dining or upscale dining environment or retail sales preferred

• Experience in a wine environment or equivalent preferred

• College degree a plus

Our Tasting Room Attendants create wonderful experiences and education for our Guests in our Napa-Style Tasting Rooms. A unique and varied role, Tasting Room Attendants are responsible for providing wine tastings, handling retail sales, assisting with Wine Club Member activities, answering calls, and overseeing carry-out and catering orders. From the wine education and company training they will receive from us, the Tasting Room Attendant will share with our guests a their knowledge of our wines, products and company. Teamwork is essential and is what we’re all about at Cooper’s Hawk!
Requirements

• Must represent Cooper’s Hawk Vision and Values

• At least 21 years of age

• Passion for people, wine, food and service!

• Outgoing personality with excellent interpersonal skills

• Hard-working, team player

• Ability to stand and walk for up to 10 hours per day

• Ability to lift and carry up to 40 pounds

• Ability to exert fast-paced mobility for periods of up to 6 hours in length

• Must be able to read, write and understand English

• Ability to perform basic mathematical calculations; basic reading, listening and speaking skills

• Ability to perform essential functions to Cooper’s Hawk standards with reasonable accommodation

• Certified in responsible alcohol service (where required by state, city, or municipality), Cooper’s Hawk will help provide if needed

• Ability to work flexible shifts and schedules, inclusive of weekends and some holidays

• Ability to communicate clearly with Guests, managers and team members

• Ability to work calmly and effectively under pressure

• Experience in a casual dining or upscale dining environment or retail sales preferred

• Experience in a wine environment or equivalent preferred

• College degree a plus

Your day-to-day:

• Clean, dust, wax, scrub, polish and service guest rooms daily in accordance with hotel procedures.

• Greet any and all guests with a "Good Morning" (or afternoon, evening).

• Replace linens on beds and replenish guest room supplies.

• Empties wastebaskets.

• Rearrange furnishings, drapes and room accessories.

• Provide necessary linen and amenities to guests in accordance with the guest room legend.

• Leave the guest room in uniform arrangement as determined by the Executive Housekeeper and make sure the door is closed and the room is locked.

• Report any damage, hazards, repairs, and strangers in assigned areas.

• Return any items found in guest rooms, hallways, or back of the house to the Housekeeping department as a lost and Found item and writing: the date, where it was found, description of the item, and the name of the person who found it.

• Clean all corridors and service areas.

• Respond to any projects or requests developed by the Housekeeping management team.

• Restock cart at end of shift and organize the linen closet to prepare for the next day.

• Other housekeeping duties as assigned.

Specific experience we're seeking:

• To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.

• Less than high school education; or up to six months related experience or training; or equivalent combination of education and experience.

• Ability to read a limited number of two-and three-syllable words and to recognize similarities and differences between words and between series of numbers. Ability to print and speak simple sentences.

• Must be able to speak English to communicate with guests. Must be able to recognize situations which may involve guests that require immediate supervisory attention. Must know and use reasonable care for the safety and security of the guests.

• The employee must regularly lift and/or move up to 25-30 pounds and frequently lift and/or move up to 50 pounds.

Requirements:

QUALIFICATION REQUIREMENTS:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION and/or EXPERIENCE: Prior experience not required.

LANGUAGE SKILLS: Ability to read, write, and verbally communicate effectively and professionally with other business departments, guests, and vendors. Ability to diplomatically deal with difficult situations and people, while exhibiting a consistent level of professionalism.

PHYSICAL DEMANDS: While performing the duties of this job, the employee is regularly required to stand, walk, and talk or hear. The employee frequently is required to use hands to finger, handle, or feel objects, or telephone. The employee must regularly lift and/or move up to 10-25 pounds and frequently lift and/or move up to 50 pounds.

(Please note: management reserves the right to change, modify, and/or alter any of the duties listed above to meet business demands.)

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Who We Are...

Since 1973, BPR has developed and managed unique hotels that were designed to create lasting memories. We strive to bring real passion and creativity into every project. As a family owned company, our team and hotels are a reflection of our core values: To be scrappy and hardworking, to be authentic and humble, to always seek to understand and be committed to growth.

The BPR team is a group of self-starters and outside the box thinkers. We are scrappy individuals who are committed to team growth. To us, every interaction and project is a chance to create a unique experience. It's a chance to roll up our sleeves and work with the resources we have. That's how we got our start.

Today, BPR is a company of 600 employees, with thirteen lifestyle and branded hotels, all unique to the communities they serve. Although we have grown tremendously since the beginning, the same core principles passed down from our founder remain intact. That's why we are committed to finding creative individuals who have what it takes to get the job done.

Help us build something unique.

Managed by BPR Properties, Hotel Keen is a 42-room hotel located right in the heart of bustling Downtown Palo Alto, less than a few minute walk from the Stanford Campus and Shopping Center. Hotel Keen is on the cutting edge of innovative hospitality with personalized services that caters to tech savvy travelers on the go. Just like it's guest Hotel Keen is fresh, stylish, and functional.

What We Look For...

We are in search for an independent, but team oriented Room Attendant who will be responsible for thoroughly cleaning to Hotel's established cleaning standards the assigned guest rooms and work within a flexible schedule based on Hotel occupancy.

The Key Responsibilities:

• Change all linen in check out rooms and in stay over rooms as indicated by guests.

• Clean bathrooms, replace all used supplies and amenities as directed.

• Dust and vacuum all assigned rooms.

• Maintain linen and storage rooms in an orderly conditions.

• Providing guest services & accommodating guest needs.

• Restocking supply for guest rooms.

• Ensuring guest rooms are up to company standards.

• Any other duties that may be assigned.

The Model Qualifications:

• Previous experience in hospitality preferred.

• Must be available to work weekends.

Be Bold. Apply Now.

Like what you see? If interested, please apply now to be considered for this position.

BPR Properties is an EOE M/F/D/V