Flatwork Tier Job Description Sample
Tier 1 Support In Custom Software Environment
Our healthcare technology client is seeking a desktop computer support professional. Great personality comes precedent to having the skills and knowledge of entry-level server and network support. Working hours are flexible between 8am-5pm in Madison, WI.
Duties & Responsibilities:
- Provide in-person technical support to internal PC users
- Manage Active Directory computers, groups, and users
- Provide PC, server, printer, and telephone hardware and software support
- Setup and deploy computers to end users
- Periodically install updates onto servers and network equipment
- Troubleshoot and resolve network connectivity issues
- In-depth knowledge of Windows 7 and/or Windows 10
- Demonstrated understanding of troubleshooting computer hardware issues
- Solid understanding of networking including DHCP and static IP addressing
- Basic understanding of server virtualization
- Basic understanding of Windows Servers
- Basic understanding of Managing Active Directory objects
Technician 1 Experienced W/ Tier 2 Support
TO BE CONSIDERED FOR THIS POSITION YOU MUST HAVE AN ACTIVE TS/SCI w/FS POLYGRAPH
(U.S. CITIZENSHIP REQUIRED)
Perform Remote Monitoring and remote tier 2 support of the customers IT environment
Troubleshoots, repairs, and tests computer workstations, servers, printers, peripherals, and teleconferencing equipment.
Installs and configures computer workstations, servers, printers, peripherals, and teleconferencing equipment and associated cabling. Conducts sites surveys; assesses and documents current site configuration and user requirements.
Minimum education and experience level: High school/GED and a minimum of four (4) years of experience. Equivalent education and experience: Associate’s degree and two (2) years of experience.
Engineer 2: Remote Network Monitoring And Tier 2 Work
TO BE CONSIDERED FOR THIS POSITION YOU MUST HAVE AN ACTIVE TS/SCI w/FS POLYGRAPH
(U.S. CITIZENSHIP REQUIRED)
Remote network monitoring and tier 2 work.
Provides engineering expertise to analyze hardware systems, hardware design, architecture, network design.
Procures and performs acceptance testing on equipment.
Prepares specifications for hardware by analyzing documented and derived system requirements.
Conducts site surveys.
Prepares engineering plans and site Technical Design Packages.
Configures (and documents configuration of) computers, networking devices, and various peripheral equipment.
Prepares site installations and test reports.
Ensures that problems have been properly identified and solutions will satisfy the user’s requirements.
Qualifications: Fourteen (14) years of related experience is required. Bachelor’s degree in Communications Engineering, Computer Engineering, Computer Science, Electrical Engineering, Information Systems, Mathematics, or related discipline from an accredited college or university is required. Five (5) years of additional engineering experience may be substituted for a Bachelor’s degree.
Desktop Support Tier II
- Learn all deployed technologies and provide full service/first contact resolution of technical problems in a fast-paced, team-orientated environment
- Provide desktop and software troubleshooting/administration working closely with senior members of the department to learn and build their software, hardware and troubleshooting skills and knowledge
- Troubleshoot, upgrade and repair desktop PCs
- Provide after hours and weekend support on an as needed basis outside of general working hours
- Maintain Standard Operating Procedures for all relevant processes and technologies
- Document all support and maintenance activity with incident tracking software.
- Diligently and consistently follow departmental and organizational policies and procedures
- Maintains an accurate inventory of all desktop and printing equipment as assigned
- Troubleshoot, upgrade and support common mobile device platforms
- Implement projects as assigned. Provide status reports and problem summaries
- Respond to emergency system outages as required
- Additional duties as assigned
- A minimum of 2+ years’ experience providing tier 2 end user support in an enterprise IT environment (prefer banking experience)
- Provide excellent customer service via the call center helpdesk both onsite and remote, will include email and onsite assistance requests
- Create incident tickets, update incident tickets and close incident tickets using Service Desk Express system
- Recent certifications as specified and equivalent experience required
- MCTS Windows 7 or 10
- MCSE or MCSA
- MCTS Windows Server
- College degree a plus
- Strong working technical knowledge of TCP/IP
- A professional attitude, excellent customer service and neat appearance are essential
- Good written and verbal communication skills
- Able to work independently and with others
- Able to master and support a large and diverse base of hardware and software technologies
- Analytical and problem solving abilities
- Ability to effectively prioritize and execute tasks in a high pressure environment
- Ability to lift and transport moderately heavy objects, such as computers and peripherals
- Travel may be required
Retail Regional Branch Manager Tier 2
As a Regional Manager (RM) you are a pivotal role in achieving business results through people by bridging retail strategic objectives to branch behaviors and deliverables. The RM is the primary coach and advisor to the branch manager (BM) to ensure that business processes and a branded customer experience are being implemented consistently.
As a leader, you will drive regional and branch performance, sales growth, and customer satisfaction through visible leadership, performance management, key partnerships, prioritization, planning, and problem resolution. As an ambassador for Citizens Bank, the RM is a visible representative in the community cultivating referral and prospecting opportunities. Identifying a pipeline of diverse talent for current needs as well as developing future leaders is a critical component to the RM role.
This person utilizes their strong interpersonal and communication skills, credibility and presence to inspire others, build critical partnerships and cultivate relationships both inside and outside the business. In a P&L environment understanding the financials, key business drivers, and using that understanding to influence sound decision making will be critical to overall success. This role is responsible for regional compliance with bank policies, procedures, and operational integrity.
Tier 2 Service Desk Technician - Supreme Court Of Appeals
Administrative Office of the WV Supreme Court of Appeals, Technology Services Division - Tier 2 Service Desk Analyst: The Administrative Office of the Supreme Court of Appeals of West Virginia is announcing a professional opportunity within its Technology Services Division, headquartered in Charleston, West Virginia.
The Technology Services Division is responsible for all technology-related matters for the Court System of the State of West Virginia, including the Administrative Offices of the Supreme Court of Appeals. The Tier 2 Service Desk Technician position is the second point of contact through the service desk for enterprise users. Preferred knowledge, skills and abilities include, but are not limited to: intermediate knowledge of LAN/WAN environments and telecommunications; intermediate knowledge of Microsoft Active Directory and Exchange; intermediate knowledge of remote access tools; use/knowledge of Microsoft Office applications; use/knowledge of ticketing systems; knowledge of computer hardware architecture; strong interpersonal/customer service skills, detail oriented and able to coordinate and manage multiple tasks; ability to work in a dynamic environment.
Primary duties include, but are not limited to: responds to service requests via telephone, email, instant messaging, and other communication mechanisms which overflow from Tier 1 Service Desk Technicians; recommend changes to maximize the efficient and timely resolution of issues; provides local and remote system administration support, maintenance, and configuration; triages and resolves problems at the Tier 2 level (account creation, network support, etc.); assesses and determines if issues need to be escalated further; tracks issue resolution to closure. All successful candidates must submit to a criminal background check. Performs other duties as assigned.
How to Apply: Interested persons must submit the following application materials to: Joan.Mullins@courtswv.gov
Professional References (at least three, including current contact information)
Signed Court Employment Application (available on Court website)
Signed, Notarized Release for Criminal/Background Check (available on Court website)
Agency Website: http://www.courtswv.gov
Insert TIER 2 SERVICE DESK TECHNICIAN in the email Subject line.
This job opportunity is not in the classified service and not covered under the Administrative Rule of the WV Division of Personnel. Therefore, online applications are not accepted for this position.
Interested persons must apply directly to the hiring agency as indicated above. MINIMUM QUALIFICATIONS
Training: HS diploma
Experience: Four years of experience in a related technical area
Substitution: An Associate's degree in technology and two years of related experience will substitute for the required experience on a year-for-year basis.
Audiovisual Lead Technician - Tier II
Logo Posting Number STA01387PO18 Classification Title Broadcast/Engineer Maintenance Technician III Internal Title Audiovisual Lead Technician - Tier II Campus Columbia 01 College/Division Division of Information Technology Department DOIT Infrastructure Services Band 5 Advertised Minimum Salary $36,204 Advertised Salary Range $36,204- $60,760 Location of Vacancy Part/Full Time Full Time Hours per week 37.5 Work Schedule
This position is required to work a non-traditional work schedule that may include 5:00 am to 12:30 pm, 7:00 pm to 4:00 am or 1:00 pm to 8:30 pm.
Type of Staff Position Full-time Equivalent (FTE) Basis 12 months Job Search Category Information Technology
The University of South Carolina System is comprised of the state's flagship university in Columbia (founded in 1801 and currently one of the top 50 "Best Colleges" according to U.S. News and World Report), three regional comprehensive universities (USC Aiken, USC Beaufort and USC Upstate), and Palmetto College consisting of four two-year campuses (USC Lancaster, USC Salkehatchie, USC Sumter, USC Union and Fort Jackson/Extended University). Together, the USC System institutions offer more than 450 degree programs on campus and online and are uniquely positioned to meet the state's educational, cultural, health and research needs.
The System employs nearly 14,000 people who work daily to improve the lives of students, fellow South Carolinians and the world. Our diverse engaged faculty and staff enjoy a dynamic and intellectually stimulating work environment.
Benefits for FTE, Research Grant or Time-Limited Positions Are Indicated Below
The University of South Carolina (UofSC), through the State of SC and Public Employee Benefit Authority (PEBA), offers employees a valuable benefits package, including health and life insurance, generous paid leave and retirement programs. To learn more about UofSC benefits, access the About Benefits section on the Applicant Portal at uscjobs.sc.edu.Research Grant or Time-limited positions may be eligible for all, some, or no benefits, based on the grant or project funding.
Benefit Eligibility Type Full-Time Equivalent (FTE) South Carolina Retirement Yes State Insurance Programs Yes Annual Leave Yes Sick Leave Yes
Advertised Job Summary
Under general supervision is responsible for the integration, repair and preventative maintenance of classroom audiovisual technologies throughout the Columbia campus. Working as a tier II technician, will work in identifying, troubleshooting and repairing of classroom technology issues while following all Division of Information Technology's processes and procedures for documentation and accountability.
Works closely with engineering team in developing and/or upgrading of new teaching and learning spaces and assisting in the installation of those facilities. Other than normal work hours may apply.
Minimum Qualifications (Classified and Unclassified positions)
Associates degree in related field and 4 years experience in repair and maintenance of electronic equipment, or high school diploma and 6 years related experience.
Must have a valid driver's license.
Avixa Certified Technology Specialist (CTS)
Crestron Digital Media Certified – Technician 4K (DMC-T 4K)
Crestron Toolbox Course
Above average electrical and mechanical skills needed to troubleshoot complex electronic problems. Working knowledge of electronic test equipment.
Soldering skills are a must. Ability to read and comprehend operations manuals and electronics schematics and drawings. Good organizational skills and work ethic is a must. Daily use of computers for communication and design is a must.
Responsible for performing assembly and installation of electronic equipment and system wiring as directed and specified in the project documentation which may include, but not limited to, rack assembly; pulling, labeling, terminating and testing structured cabling of cat5/6, video, RGB, HDMI, DVI and audio cables; and installing audio/video conferencing equipment, distributed audio, digital signage, sound reinforcement, video projection, control systems, and flat panel and projection screen mounting.
You must have a general understanding of, or experience with one or more of these areas of expertise:
Structured cabling, grounding, equipment rack fabrications, termination and calibration of audio video equipment
Commercial construction environments
Soldering and mechanical terminations
Responsible for reading and understanding assigned project documentation and determine if additional information is required. Informing the Project Manager of any problems and concerns with assigned projects; maintain updated as-built drawings and documentation for assigned projects, maintaining accurate inventory of parts and responsible for reporting daily time and activity to the Project Manager.
May be required to work a variable schedule based on the needs of classroom support. Variable shifts might include 5:00 am. to 12:30 pm, 7:00 pm to 4:00 am or a 1:00 pm to 8:30 pm
Hazardous weather category Non-Essential Safety Sensitive or Security Sensitive No
Posting Detail Information
Number of Vacancies 2 Desired Start Date 01/16/2019 If Research Grant/Time Limited, give end date Job Open Date 12/04/2018 Job Close Date 01/18/2019 Open Until Filled No Special Instructions to Applicant
Positions are advertised for a minimum of five (5) business days on our job website. After five (5) business days, positions can be closed at the discretion of the department at any time.
This employment site is updated on a regular basis. The length of the recruitment and screening process may vary from position to position, depending upon a variety of factors. Should review of your qualifications result in a decision to pursue your candidacy, you will be contacted by phone or email.
We are only accepting applications submitted by January 18, 2019.
Quicklink for Posting http://uscjobs.sc.edu/postings/46349 EEO Statement
The University of South Carolina does not discriminate in educational or employment opportunities on the basis of race, color, religion, national origin, sex, sexual orientation, gender, age, disability, protected veteran status or genetics.
Required fields are indicated with an asterisk (*).
Do you have at least an Associates degree in related field and 4 years experience in repair and maintenance of electronic equipment, or high school diploma and 6 years related experience?
Do you have a valid Driver's License?
Bilingual Tech Support Tier 1 Specialist (Spanish)
The Technical Support Specialist (Bilingual Spanish) will manage technical communications between Tesla and our customers. This includes troubleshooting monitoring issues, system failures, and handling customer inquiries regarding performance concerns. This person should have strong phone, writing, follow up and problem solving skills and should be results oriented to deliver the customers' expectations.
Answer incoming customer calls and proactively reaching out to customers
Troubleshoot monitoring communication issues
Troubleshoot system failures
Discuss system performance issues and concerns with customers
Correct monitoring registration issues
Communicate with the Tier 2 team and field operations to coordinate site visits
Maintain both a direct and community email inbox
Evidence of exceptional ability
Ability to accurately type 45 words/minute
Ability to adapt in a fast pace changing environment
Ability to thrive in a busy call center environment
Strong computer skills (Excel, Word, Outlook and other Microsoft and related applications)
Knowledge of the construction/solar industry is strongly preferred
Computer networking knowledge preferred
Ability to recall, retrieve and communicate detailed or technical information clearly, accurately, and concisely to non-technical audience/customers
Excellent written and verbal communication skills required
Excellent customer service skills required
Ability to independently make decisions and solve problems
Ability to stay cool under pressure
Regular, reliable, and predictable attendance required
Team player attitude a MUST!
Tier I Software Support Specialist
WalkMe is looking for a Tier I Software Support Specialist to be the first line of defense for WalkMe's enterprise customers in our San Francisco office. If you are analytical and like solving problems, but are also a great communicator, we'd love to chat. This role is a great opportunity to be exposed to and work with both Professional Services and Development, and work with the Fortune 100 on critical issues (this is not a Desktop Support role).
The position puts you as the front line of the customer technical support - You will be in charge of managing the support work (analyze and prioritize), handle complicated troubleshooting scenarios and escalated tickets.
Serve as the trusted point of contact for WalkMe's portfolio of customers, beginning from the point of sale and extending through onboarding, project success, and renewals.
Constantly engage with customers to ensure that every WalkMe functionality and offering is being leveraged, maximizing the value of each WalkMe subscription
Work cohesively with Professional Services, Customer Success, and Sales to ensure seamless onboarding and deployment
Always be thinking of outside the box ways that WalkMe can increase renewals and drive long-term customer success. A proactive approach is taken for each account were cross-selling and upselling is made a priority.
The Ideal Candidate Will Be/Have
Ability to speak and write clearly and accurately
Effective self-learning skills
Customer service orientation
HTML, jQuery, CSS knowledge – an advantage
Former support experience – an advantage
A problem-solver, looking for the most simple solution to a problem
Independent worker but also a team player
Sets high standards of performance for self; assuming responsibility and accountability for successfully completing assignments or tasks
Identifies and understands issues, problems, and opportunities; compares data from different sources to draw conclusions; uses effective approaches for choosing a course of action or developing appropriate solutions; and takes action that is consistent with available facts, constraints, and probable consequence
Team player with the highest level of integrity. This is a WalkMe core value.
- Benefits package includes healthcare, dental, vision; life insurance, flexible spending, sick leave, and 401k.
Fully stocked kitchen for breakfast
All the snacks you can think of
Free catered lunch daily
Video games, FIFA and Smash competitions all day!
And finally….WalkMe was recently named of the "Best and Brightest Places to Work in San Francisco", and you can really tell how amazing the culture is once you visit the office. We focus on being a collaborative, global startup company consisting of employees with the highest levels of integrity.
Why Join WalkMe?
Ranked #6 in Deloitte's 2016 Technology Fast 500™ [Software Category]
Our product is used by companies like MasterCard, Intuit, Virgin, United States Postal Service, Pandora, SAP and more.
We hire smart, funny, adventurous and fearless people.
CHECK US OUT ON GLASSDOOR.COM
CHECK OUT OUR OFFICE CULTURE
WalkMe™ provides a cloud-based service designed to help professionals – customer service managers, user experience managers, training professionals, SaaS providers and sales managers – to guide and engage prospects, customers, employees and partners through any online experience. We've designed a platform which helps businesses eliminate online confusion, while at the same time raise efficiency and reduce costs.
TO ALL RECRUITMENT AGENCIES:
WalkMe does not accept agency resumes. Please do not forward resumes to WalkMe employees or any other company location. WalkMe is not responsible for any fees related to unsolicited resumes and will not pay fees to any third-party agency or company that does not have a signed agreement with the Company for this specific role.
Registered Nurse Tier III Flex Pool PRN
RN essential functions include, but are not limited to: collaboration with other health professionals, assessment, analyzing assessment data, establishing goals, planning care strategy, establishing priorities of care, implementing care, delegating tasks safely, providing safe direct and indirect nursing care, evaluating responses to interventions, and performing additional nursing functions in accordance with knowledge and skills acquired beyond basic nursing preparation. Assesses or manages the care of patients, or provides direct patient care.
Float Porter Campus: Med/Surg, Oncology, StepDown, Surgical Telemetry
Float HealthPlex Campus: Ortho/Spine, Post Corornary Care, Cardiac Decision
Diploma or Associate’s degree (ADN) required, Bachelor of Science in Nursing (BSN), or Master's of Science in Nursing (MSN) preferred.
RN experience (may accept a combination of RN and LPN) as follows: Tier 3----1 year med/surg.
Current Oklahoma Registered Nurse license or active Multistate RN license. Basic Life Support (BLS) training or retraining is required during orientation prior to providing patient care. Current Basic Life Support (BLS) is required to be maintained thru re-training for duration of employment.
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