Floor Attendant Job Description Sample

Overview

Maintains cleanliness in all public areas of the Casino, guest and team member restrooms and team member restaurant as well as responds to guest requests while working on the Casino floor. Works closely with the EVS Manager, and/or EVS Supervisor on duty. Follows the basic quality and cleanliness standards for Ameristar Casino, Resort, and Spa.

Responsibilities

• Clean restrooms, mirrors, sinks, counter tops, cigarette urns and toilets.

• Empty trash bins and picks up loose papers from floors, sinks and counter tops as well as sweeps and mops floors.

• Replace toilet tissue and refills paper towel dispensers.

• Clean and polish all furniture, marble, brass, brass floor plates, and entrance door brass and kick door brass plates.

• Clean all escalator and elevators, brass, lighting, walls and carpeting.

• Clean and dust all Casino lighting and lampshades.

• Know where all facilities in the Casino are located.

• Vacuum Casino flooring as required.

• Clean windows as required.

• Clean Casino window ledges as needed.

• Clean Team member Restaurant carpets as needed to remove trash and paper.

• Perform other duties assigned by the Department Manager, Lead Supervisor and Shift Supervisor on duty.

• Clean and sanitize all public telephones within the Casino areas.

• Clean slots, straighten chairs

• Clean and straighten smoking area.

• Remove glasses, cups, debris from all assigned areas, per procedure.

• This is a uniformed position, which requires that team member's are in compliance with uniformed appearance standards while on duty.

Qualifications

• Willingness to learn and follow direction.

• Ability to sustain a high level of confidentiality and professionalism.

• Ability to maintain a high level of energy and take a proactive and strategic approach to issues.

• Ability to work collaboratively and communicate effectively with team members at all levels of the organization.

• Highly organized and detail-oriented.

• High School Diploma or Equivalent.

• Must be physically strong, honest, self-motivated, dependable, and able to work alone, willing to learn, eagerly follows directions, and always clean and neat in appearance.

• Must be able to communicate effectively.

• Must be of the age of 21.

Property Details

Stepping into Ameristar Casino Resort Spa Black Hawk is like entering a landmark mountain lodge in one of the West's best-loved National Parks. Set in the Rocky Mountains, this modern casino hotel is 1.4 miles from Central City Opera, 8 miles from the tours at Argo Gold Mine and Mill, and 10 miles from I-70. With its soaring ceilings, timber beams and massive floor-to-ceiling stone fireplaces, this two-story casino has a rustic elegance. Ameristar Black Hawk also boasts a luxury full-service hotel with 536 well-appointed rooms including 64 luxurious suites, a roof-top pool and full-service ARA Day Spa.

Ameristar Black Hawk
111 Richman Street, PO Box 45

Black Hawk, CO 80422

Be the Best YouPinnacle Entertainment (PNK) is a dynamic and growing casino entertainment company with more than 15,000 team members working at 16 casinos and racetracks located in Colorado, Indiana, Iowa, Louisiana, Mississippi, Missouri, Pennsylvania, Nevada and Ohio - and PNK has a management contract for Retama Park Racetrack outside of San Antonio, Texas. At PNK, we are guided by our team member promise - Be the Best You. Through this promise we strive to support our team members in living their best lives by offering them challenging and rewarding work, a competitive benefits package and opportunities to build lasting relationships.

Our Purpose: We each have a job title, but that is our function not our Purpose. Our Purpose is much bigger. It is not bound by an organizational chart or department lines. Our Purpose acts as our communal north star, guiding us collectively towards a common goal, Whatever it Takes to Deliver The Ibis Experience.

Our Values: Our story of success begins with an internal cultural of lateral service and acceptance. We have many voices, many faces, and many backgrounds, which are united by a shared vision. Our different perspectives and unique talents are balanced by our common Purpose, our Core Values (the Core4), and a bold commitment to service excellence.

Integrity

Belonging

Innovation

Shared Vision

Summary

Meets and greets all members and guests of the Fitness Center with the upmost attentiveness and courtesy. The member or guest must feel they are greeted and noticed as a VIP throughout their entire Fitness experience.

Work Schedule

• Must be able to work a flexible schedule, incuding weekends, some evenings, and holidays

• Minimum of 20 hours per week

Essential Duties and Responsibilities

• Provides outstanding service to our members and their guests in a professional and courteous manner.

• Must be knowledgeable of Fitness activities and equipment in order to adequately explain them to members and guests.

• Follows opening and closing procedures for Fitness Center.

• Quickly learns member's names and greets members and guests by name as they enter Fitness facility.

• Ensures only members with Fitness privileges are permitted access to the Fitness Center and instructs guests to register at the Front Desk. Must know and recognize all membership categories and guest credentials.

• Performs equipment orientations, body fat analysis, and fitness assessments per schedule.

• Maintains cleanliness and safety of Fitness Center. Wipes down equipment and mats twice per shift. Reports to supervisor any equipment needing repair.

• Replenishes supplies such as towels, water cups, and disinfecting wipes.

• Enforces Club Rules & Regulations, such as dress code.

• Schedules services as requested (on JAM or Ibis Website class, event, or lecture) and charges services rendered on Jonas POS.

Other Functions

• Attends scheduled staff meetings.

• Ability to personally train members during the times not scheduled as Fitness Attendant.

• This position guide does not state or imply that the above are the only duties and responsibilities assigned to this position. Employees holding this position will be required to perform any other job related duties as requested.

Competencies

To perform the job successfully, an individual should demonstrate the following competencies:

• Problem Solving

• Identifies and resolves problems in a timely manner; Gathers and analyzes information skillfully; Develops alternative solutions; Works well in group problem solving situations; Uses reason even when dealing with emotional topics.

• Customer Service

• Manages difficult or emotional customer situations; Responds promptly to customer needs; Solicits customer feedback to improve service; Responds to requests for service and assistance; Meets commitments.

• Professionalism

• Approaches others in a tactful manner; Reacts well under pressure; Treats others with respect and consideration regardless of their status or position; Accepts responsibility for own actions; Follows through on commitments.

• Safety and Security

• Observes safety and security procedures; Determines appropriate action beyond guidelines; Reports potentially unsafe conditions; Uses equipment and materials properly.

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education and/or Experience

One year certificate from college or technical school; or three to six months related experience and/or training; or equivalent combination of education and experience. One year experience in a Fitness related field.

Language Skills

Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. Ability to write reports, business correspondence, and procedure manuals. Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.

Mathematical Skills

Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume. Ability to apply concepts of basic algebra and geometry.

Reasoning Ability

Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.

Computer Skills

• Microsoft Office Suite: Word, Excel, and Outlook proficiency

Certificates, Licenses, Registrations

• Certified Personal Trainer preferred, but not required.
• CPR/AED and First Aid; or ability to obtain upon hire

Other Skills and Abilities

• Familiar with cardiovascular equipment and strength training equipment.

• English language fluency to be able to communicate effectively with members and guests, as well as read safety, training, and other work related materials.

Other Qualifications

• Individual should have an outgoing personality.

• Professional demeanor and appearance.

• Fitness experience preferred.

• Highly motivated individual with positive outlook.

• Team player.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is frequently required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms and talk or hear. The employee is occasionally required to sit; climb or balance and stoop, kneel, crouch, or crawl. The employee must regularly lift and /or move up to 25 pounds, frequently lift and/or move up to 50 pounds and occasionally lift and/or move up to 100 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision and depth perception.

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this Job, the employee is regularly exposed to moving mechanical parts. The employee is occasionally exposed to high, precarious places. The noise level in the work environment is usually moderate.

Job Description:

Troubleshoots and repairs minor problems at the machine. Documents those repairs unable to fix at machine level.

Circulates throughout assigned area, maintaining visibility for guests within that area. Exchanges large denomination bills into requested denomination bills and coins. Provides information to guests, such as how to play various gaming machines, and general information about the casino and games offered.

Initiates jackpot/fill documentation, either manual or automated and retrieves amount of cash or coin necessary to complete transaction. Witness/verify both at the gaming machine and on manual documents, Jackpots and coin hopper fills. Summons restaurant service as requested.

Notifies manager of positive and negative feedback from customers. Assists in resolving guest complaints. Assists in maintaining cleanliness and safety within the gaming area.

Knows and completely understands the day-to-day operation of all computer systems in his/her department. Perform drop procedures in accordance with gaming and company regulations and departmental policies. Knows and follows safety guidelines and is alert to and reports potentially unsafe situations caused by employees and guests. Assists managers in training other employees.Willingly helps other employees when needed.

Job number: 318749

Category: Slot Floor Attendant

Location: NV, Sparks, 1950 East Greg St

Job Description:

Troubleshoots and repairs minor problems at the machine. Documents those repairs unable to fix at machine level.

Circulates throughout assigned area, maintaining visibility for guests within that area. Exchanges large denomination bills into requested denomination bills and coins. Provides information to guests, such as how to play various gaming machines, and general information about the casino and games offered.

Initiates jackpot/fill documentation, either manual or automated and retrieves amount of cash or coin necessary to complete transaction. Witness/verify both at the gaming machine and on manual documents, Jackpots and coin hopper fills. Summons restaurant service as requested.

Notifies manager of positive and negative feedback from customers. Assists in resolving guest complaints. Assists in maintaining cleanliness and safety within the gaming area.

Knows and completely understands the day-to-day operation of all computer systems in his/her department. Perform drop procedures in accordance with gaming and company regulations and departmental policies. Knows and follows safety guidelines and is alert to and reports potentially unsafe situations caused by employees and guests. Assists managers in training other employees.Willingly helps other employees when needed.

Job number: 318753

Category: Slot Floor Attendant

Location: NV, Wells, 174 North Highway 93

Coordinates and executes the cleaning of offices, rooms, and public areas to standard. Works with various departments, especially Engineering. Responsible for completing special projects that maintain and create a product that exceeds guest expectations. Extensive use of cleaning equipment such as carpet, floor polishing, pressure washing machines etc…. Ensures adherence to Loews Hotels Star Service standards.

" Handles assignments in a timely manner and follows up with leadership team.

" Follows and ensures compliance to all hotel key control procedures by staff

" Follows and ensures compliance with lost and found procedures

" Conducts regular inspections of Housekeeping items including specific chemicals, and cleaning equipment and reports back any deficiencies.

" Prepares work orders for repair, renovation or replacement with Director approval

" Coordinates restocking of storage areas

" Maintains proper condition of inventories

" Handles complaints in accordance with Loews Hotels "Handle Guest Complaint" standards, ensuring guest satisfaction

" Provides employees an outstanding model of professional conduct, high morale, and guest service.

" Consistently demonstrates excellent guest service skills.

" Interacts daily in a positive manner with guests and staff.

" Maintains a positive & constructive workplace that values diversity & uncompromising standards of excellence

" Performs multiple activities to meet time critical deadlines

" Able to operate floor and carpet care equipment

" Knowledgeable of Loews Hotels training guidelines and procedures

" Ensures compliance with established cleaning procedures

" Reports needed office and public area repairs immediately to Engineering department

" Examines carpets, drapes, & furniture for stains, damage, & wear – reports needs to appropriate Manager, informs Director of redecorating needs

" Prepares Engineering work orders as needed

" Comply with OSHA regulations & ensure hotel life safety

" Participates in daily/weekly/monthly department meetings and training sessions

" Answers Housekeeping phones according to Loews Hotels standards

" Other duties as assigned which may include cleaning of guest rooms as a Guest Room Attendant. Performing duties of a Houseman or any task needed in the administration of housekeeping services as directed by the Director of Housekeeping

General

• Promotes and applies teamwork skills at all times

• Notifies appropriate individual promptly and fully of problems and/or unusual matters of significance

• Is polite, friendly, and helpful to guests, management and fellow employees

• Executes emergency procedures in accordance with hotel standards

• Complies with required safety regulations and procedures

• Attends appropriate hotel meetings and training sessions

• Maintains cleanliness and excellent condition of equipment and work area

• Complies with hotel standards, policies and rules

• Recycles whenever possible

• Remains current with hotel information and changes

• Complies with hotel uniform and grooming standards

Required Skills & Experience:

" Dedicated professional working at the highest standards of quality service and staff development.

" Minimum two years Housekeeping or related experience with cleaning equipment.

" Outstanding communication skills – oral and written.

" Excellent organizational and leadership abilities.

• Ability to stand, stoop, bend, walk during entire shift and to lift and/or move up to 150 lbs.

• Good visual acuity.

• Must be a self-starter and have good organizational skills.

• Knowledge of and ability to use Resilient Floor cleaning/polishing and carpet shampoo equipment.

• Knowledge of and ability to use Pressure washers, Street sweepers, Scrubber machines.

• Requires extensive standing, walking, lifting and bending.

" Able to work a flexible schedule, including nights, weekends and holidays.

Preferred Skills and Abilities

" Able to communicate well in conversational English.

Must the Applicants Supply Their own Work Permit? Yes Bonus? No Accommodation Provided? No Position Categories: Housekeeper Click to REPLY ONLINE

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Overview

PROPERTY PROFILE

Immokalee means 'my home"… there is no better place to work!

Our Immokalee is open 24 hours a day, seven days a week, 365 days a year. Seminole Casino Hotel Immokalee is the largest, most exciting attraction in the five-county region and Southwest Florida's premier gaming & hotel destination. We offer our guests 75,600 square feet of high-paying progressive gaming, over 1,300 of the industry's newest slots, 38 live table games and a WPT poker room.

Seminole Casino Hotel also offers 19 suites and 80 deluxe rooms, each offering an upscale retreat experience equipped with plenty of amenities inside of the room and outside of the room. Our guests can enjoy our refreshing pool including our authentic Seminole chickee huts, 24-hour fitness studio, event space that can accommodate up to 400 people, 24 hour business center, not to mention all of our amazing restaurants.

Our staff spends their time making sure that every single one of our guests gets the royal treatment, but the Seminole family also rolls out the red carpet for our team members with competitive pay, benefits, free meals, recognition, free parking and a great work environment. If you're ready to join a stellar team that stands out from all of the rest, apply today.

OUR COMMITMENT TO SERVICE:We don't have customers, we have Guests. Each visitor is our Guest, just as you have a Guest in your home.

You take a certain level of pride when you have an invited Guest in your home.

You should take the same pride with every Guest who visits one of our properties. Unparalleled Service isn't just a part of our mission statement at Seminole Gaming; it's a commitment to each and every one of our current and future Guests.

Responsibilities

• Under the supervision of the Public Space Supervisor, the incumbent performs general housekeeping duties in all areas of the Casino property.

• Duties include, but are not limited to dusting, vacuuming, cleaning, window washing, sweeping, restroom cleaning and sanitizing, trash removal and grounds maintenance.

Qualifications

• High School diploma or GED required with previous housekeeping experience preferred; or an equivalent combination of education and/or work experience.

• Must be able to communicate effectively with guests in English, specific to position duties and responsibilities. Bilingual in Spanish or Creole is preferred.
  
  While performing the duties of this job, the employee is regularly required to stand or walk, use hands to handle or feel; reach with hands and arms; and talk or hear. Specific vision abilities required by this job include close, distance, color, peripheral vision and depth perception. Position required bending, lifting and carrying supplies and equipment up to 50 pounds. With assistance, required to lift or carry items in excess of 50 pounds, push or pull carts and/or furniture weighing several hundred pounds.

The Tribal Council gives preference in all of its employment practices to Native Americans. First preference in hiring, training, promoting and in all other aspects of employment is given to members of the Seminole Tribe who meet the job requirements. Second preference is given to members of other federally recognized Native American Tribes who meet the job requirements.

As part of Seminole Gaming's employment process, final candidates will be required to obtain gaming licensure by completing a background check with Seminole Gaming Compliance and Regulations, prior to an offer being extended. These background checks may include, but are not limited to:

• Credit Check

• Criminal Background Check

• Drug Screen

#profjobs

Responsible for providing exceptional customer service to members and guests and ensures the fitness floor is organized, clean and free of clutter to provide a positive and safe member experience. Responsible for completing daily tasks in a timely and efficient manner.

Major Duties and Responsibilities

Member Experience

• Sets up and maintains organization of equipment

• Provides basic instruction on equipment usage

• Ensures equipment and surrounding areas are clean

• Continually uses the "five- sense" model throughout the club

Sales & Promotion

• Responds to member inquiries regarding Life Time Fitness products, services, policies and procedures

• Promotes all Life Time Fitness programs, products, and services

Financial & Budgetary

• Ensures the usage of consumables, cleaning products, and chemicals follow the amount prearranged by the department budget

Managerial & Supervisory

• Adheres to safety, security, and OSHA standards and requirements

• Adheres to Facility Operations department rules and regulations

• Attends department, and "all club" meetings

Responsibilities of All Positions

• Supports and articulates the Life Time Fitness mission statement

• Adheres to company policies and procedures

• Ensures cleanliness of the club using all 5 senses:

• Sight to ensure club is neat and orderly

• Sound to ensure music/sound levels are appropriate

• Touch to ensure floors, countertops, etc are clean and dry

• Taste to ensure food & beverages in the café are up-to-standards

• Smell to ensure the club is fresh and odor free

Customer Service:

• Demonstrates positive attitude and actions through a display of courtesy, service, cooperation, hospitality, sensitivity, and professionalism to internal and external customers.

Safety:

Safety responsibilities

• Complies with all company safety rules

• Uses all required safety devices and personal protection equipment

• Reports accidents and injuries to supervisor as soon as possible

• Notifies department head of any unsafe acts or conditions as soon as possible

• Participates in safety training and safety inspections

• Suggests methods of preventing hazards to safety committee

Education:

• High School diploma or GED preferred

Experience:

• Six-months to one-year customer service experience

Licenses / Certifications / Registrations:

• CPR/AED certification required within the first 30 days of hire

Knowledge, Skills, Abilities and Other Characteristics:

• Ability to multi-task and learn quickly

• Excellent communication and interpersonal skills

• Awareness of potential injuries and ability to handle emergencies

• Excellent time management and organizational skills

• Excellent customer service skills

• Ability to work independently

• Ability to operate simple machinery and tools

Language Ability:

• Ability to communicate effectively to members and team members.

Math Ability:

• None

Reasoning Ability:

• Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form.

Technical Skills:

• None

Physical Demands:

• The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is frequently required to stand; walk; use hands to finger, handle, or feel objects, tools, or controls; reach with hands and arms; ability to climb ladders. The employee is occasionally required to sit.

The employee must frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 50 pounds. This position requires handling hazardous chemicals and disposing of chemical waste.

Work Environment:

• The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. The work is performed in an athletic club environment. The noise level is usually moderate to high.

Responsible for providing exceptional customer service to members and guests and ensures the fitness floor is organized, clean and free of clutter to provide a positive and safe member experience. Responsible for completing daily tasks in a timely and efficient manner.

Major Duties and Responsibilities

Member Experience

• Sets up and maintains organization of equipment

• Provides basic instruction on equipment usage

• Ensures equipment and surrounding areas are clean

• Continually uses the "five- sense" model throughout the club

Sales & Promotion

• Responds to member inquiries regarding Life Time Fitness products, services, policies and procedures

• Promotes all Life Time Fitness programs, products, and services

Financial & Budgetary

• Ensures the usage of consumables, cleaning products, and chemicals follow the amount prearranged by the department budget

Managerial & Supervisory

• Adheres to safety, security, and OSHA standards and requirements

• Adheres to Facility Operations department rules and regulations

• Attends department, and "all club" meetings

Responsibilities of All Positions

• Supports and articulates the Life Time Fitness mission statement

• Adheres to company policies and procedures

• Ensures cleanliness of the club using all 5 senses:

• Sight to ensure club is neat and orderly

• Sound to ensure music/sound levels are appropriate

• Touch to ensure floors, countertops, etc are clean and dry

• Taste to ensure food & beverages in the café are up-to-standards

• Smell to ensure the club is fresh and odor free

Customer Service:

• Demonstrates positive attitude and actions through a display of courtesy, service, cooperation, hospitality, sensitivity, and professionalism to internal and external customers.

Safety:

Safety responsibilities

• Complies with all company safety rules

• Uses all required safety devices and personal protection equipment

• Reports accidents and injuries to supervisor as soon as possible

• Notifies department head of any unsafe acts or conditions as soon as possible

• Participates in safety training and safety inspections

• Suggests methods of preventing hazards to safety committee

Education:

• High School diploma or GED preferred

Experience:

• Six-months to one-year customer service experience

Licenses / Certifications / Registrations:

• CPR/AED certification required within the first 30 days of hire

Knowledge, Skills, Abilities and Other Characteristics:

• Ability to multi-task and learn quickly

• Excellent communication and interpersonal skills

• Awareness of potential injuries and ability to handle emergencies

• Excellent time management and organizational skills

• Excellent customer service skills

• Ability to work independently

• Ability to operate simple machinery and tools

Language Ability:

• Ability to communicate effectively to members and team members.

Math Ability:

• None

Reasoning Ability:

• Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form.

Technical Skills:

• None

Physical Demands:

• The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is frequently required to stand; walk; use hands to finger, handle, or feel objects, tools, or controls; reach with hands and arms; ability to climb ladders. The employee is occasionally required to sit.

The employee must frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 50 pounds. This position requires handling hazardous chemicals and disposing of chemical waste.

Work Environment:

• The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. The work is performed in an athletic club environment. The noise level is usually moderate to high.

Job Description:

Troubleshoots and repairs minor problems at the machine. Documents those repairs unable to fix at machine level.

Circulates throughout assigned area, maintaining visibility for guests within that area. Exchanges large denomination bills into requested denomination bills and coins. Provides information to guests, such as how to play various gaming machines, and general information about the casino and games offered.

Initiates jackpot/fill documentation, either manual or automated and retrieves amount of cash or coin necessary to complete transaction. Witness/verify both at the gaming machine and on manual documents, Jackpots and coin hopper fills. Summons restaurant service as requested.

Notifies manager of positive and negative feedback from customers. Assists in resolving guest complaints. Assists in maintaining cleanliness and safety within the gaming area.

Knows and completely understands the day-to-day operation of all computer systems in his/her department. Perform drop procedures in accordance with gaming and company regulations and departmental policies. Knows and follows safety guidelines and is alert to and reports potentially unsafe situations caused by employees and guests. Assists managers in training other employees.Willingly helps other employees when needed.

Job number: 318750

Category: Slot Floor Attendant

Location: NV, Imlay, 6000 E. Frontage Rd