Floor Attendant Job Description Sample

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Job Description Summary:

The House Attendant is responsible to ensure that standards of cleanliness in assigned areas are achieved and maintained on a consistent basis to provide the highest level of guest satisfaction in cleanliness and service, within the established time limitations.

Job Description:

QUALIFICATIONS: EDUCATION, KNOWLEDGE, TRAINING, & WORK EXPERIENCE

Housekeeping experience desirable. Neat, pleasant personality.

Ability to work on feet for an extended period of time. Ability to communicate effectively. Ability to read room numbers, dates and basic instructions.

ESSENTIAL FUNCTIONS:

Maintain the cleanliness of assigned guests floors by high dusting of walls, vacuuming, refilling, cleaning and stamping of sand urns. Clean and polish guest and service elevator door tracks.

Mark removal of hallway wallpaper. Dust and wash hallway lights. Wash hallway windows.

Clean vending machine rooms. Assist Room Attendants with heavy lifting and trash removal. Ensure that linen closets are stocked with all guest room supplies and collateral.

Maintain proper allotment of linens in linen closet. Responsible for removing trash and soiled linens from Room Attendants carts throughout the day. Responsible for cleanliness of linen closets in assigned areas, including sweeping and mopping.

Clean emergency stairways, including sweeping and mopping and cleaning of light fixtures. Responsible care of equipment and machines. Constant awareness of safety hazards (i.e. broken glass, frayed electrical cords, leaks, broken locks and suspicious persons) and report to Floor Supervisor or the Housekeeping Office.

Follow all training procedures set forth in the "Bloodborne Pathogens Program". Practice safety standards at all times. Remain alert, courteous and helpful to guests and co-workers at all times.

MARGINAL FUNCTIONS:

Perform other related duties as requested by supervisors. Make improvement recommendations to supervisors.

Equal Opportunity Employer M/F/D/V

Description

Responsible for providing exceptional customer service to members and guests and ensures the fitness floor is organized, clean and free of clutter to provide a positive and safe member experience. Responsible for completing daily tasks in a timely and efficient manner.

Major Duties and Responsibilities

Member Experience

• Sets up and maintains organization of equipment

• Provides basic instruction on equipment usage

• Ensures equipment and surrounding areas are clean

• Continually uses the €œfivesense€ model throughout the club

Sales & Promotion

• Responds to member inquiries regarding Life Time Fitness products, services, policies and procedures

• Promotes all Life Time Fitness programs, products, and services

Financial & Budgetary

• Ensures the usage of consumables, cleaning products, and chemicals follow the amount prearranged by the department budget

Managerial & Supervisory

• Adheres to safety, security, and OSHA standards and requirements

• Adheres to Facility Operations department rules and regulations

• Attends department, and all club meetings

Responsibilities of All Positions

• Supports and articulates the Life Time Fitness mission statement

• Adheres to company policies and procedures

• Ensures cleanliness of the club using all 5 senses:

• Sight to ensure club is neat and orderly

• Sound to ensure music/sound levels are appropriate

• Touch to ensure floors, countertops, etc are clean and dry

• Taste to ensure food & beverages in the cafe© are up-to-standards

• Smell to ensure the club is fresh and odor free

Customer Service:

• Demonstrates positive attitude and actions through a display of courtesy, service, cooperation, hospitality, sensitivity, and professionalism to internal and external customers.

Safety

Safety responsibilities

• Complies with all company safety rules

• Uses all required safety devices and personal protection equipment

• Reports accidents and injuries to supervisor as soon as possible

• Notifies department head of any unsafe acts or conditions as soon as possible

• Participates in safety training and safety inspections

• Suggests methods of preventing hazards to safety committee

Qualifications

Education:

• High School diploma or GED preferred

Experience:

• Six-months to one-year customer service experience

Licenses / Certifications / Registrations:

• CPR/AED certification required within the first 30 days of hire

Knowledge, Skills, Abilities and Other Characteristics:

• Ability to multi-task and learn quickly

• Excellent communication and interpersonal skills

• Awareness of potential injuries and ability to handle emergencies

• Excellent time management and organizational skills

• Excellent customer service skills

• Ability to work independently

• Ability to operate simple machinery and tools

Language Ability:

• Ability to communicate effectively to members and team members.

Math Ability:

• None

Reasoning Ability:

• Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form.

Technical Skills:

• None

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is frequently required to stand; walk; use hands to finger, handle, or feel objects, tools, or controls; reach with hands and arms; ability to climb ladders. The employee is occasionally required to sit.

The employee must frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 50 pounds. This position requires handling hazardous chemicals and disposing of chemical waste.

Work Environment:

• The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. The work is performed in an athletic club environment. The noise level is usually moderate to high.

Reports to

EGD Shift Supervisor

Scope of Position

The Floor Attendant ensures guest satisfaction and assists in fulfilling objectives and goals within the EGD (Electronic Gaming Device) Department.

DUTIES AND RESPONSIBILITIES:

The following are examples only and are not intended to be all inclusive or restrictive; other duties may be assigned as necessary.

Essential Functions

An individual must be able to successfully perform each essential function of this position listed below with or without reasonable accommodation.

Responsibilities

• Performs all functions in accordance with applicable Tribal, Federal and other laws and gaming regulations and Kickapoo Lucky Eagle policies and procedures.

• Ensures the highest possible standards of guest service are provided and listens and responds to guest and employee concerns and questions.

• Provides excellent guest service by being hospitable and friendly to all casino guests and fellow employees.

• Acts as a host and answers guest concerns and questions. Knows all promotions and can effectively communicate them to all guests.

• Communicates through radio with supervisors and team members.

• Assists with removals, installs, and relocation of EGD machines, when required.

• Removes and clear jams, refills tickets, and provides preventative maintenance to EGD machines.

• Maintains working relationship and assists the EGD Technician

• Covers assigned casino floor sections.

• Completes jackpot pay outs and processes cancelled credit, short pays, malfunctions, accumulated credits, etc.

• Recognizes and uses EGD codes and pay out combinations.

• Attends, and satisfactorily completes all required training as assigned and required.

• Manages and maintains security of confidential information entrusted to position.

Marginal Functions

• Other duties as assigned.

Essential Competencies

An individual must be proficient in each of the competencies listed below to successfully perform the responsibilities of this position.

Skills and Abilities

• Mathematical Skills:
  Ability to count and verify large sums of money: coin/cash by adding, subtracting, dividing and multiplying.

• Ability to use a standard PC with basic Microsoft Office skills.

• Language Skills:
  Must be able to communicate in English. Spanish or other language skills a plus.

• Must pass EGD Skills assessment test.

Physical Activities

The physical activities described here are representative of those that must be met and are encountered by an employee to successfully perform the essential functions of this job.

• While performing the duties of this position, the employee is regularly required to stand, sit, walk, bend for extended periods; reach with hands and arms; talk and listen on a regular basis.

• The employee must be able to concentrate for a prolonged periods.

• Specific vision abilities required by this job include close vision, distance vision, peripheral vision and depth perception.

• The employee must be able to communicate effectively in person or using telecommunications equipment.

• The employee must have the hand-eye coordination and manual dexterity to operate a keyboard, touch-screen display, telephone and calculator.

• Lift, push and pull up to 25 lbs.

Work Environment

The work environments described here are representative of those that must be met and are encountered by an employee to successfully perform the essential functions of this job.

• Ability to work for extended periods in an office under artificial fluorescent lighting with varying noise levels and in a smoke filled environment.

• The employee must be able to perform under pressure, concentrate for a prolonged periods and able to work long hours under stressful conditions.

• The employee may be exposed to the risks associated in attempting to resolve issues with difficult guests and extremely irate staff members.

Availability

An individual must have the following job availability to perform one or more essential functions of this position.

• Location: 794 Lucky Eagle Drive, Eagle Pass, TX 78852
• Flexibility: The employee may need to work nights, weekends, holidays and/or extended hours if required.

REQUIRED ENTRY CRITERIA

Education and Experience

• Must have a high school diploma or GED certificate.

Other Criteria

• Must be at least 18 years of age.

• Required to provide one of the two prior years adjusted gross income amounts listed on the Federal tax return which can be confirmed by IRS to properly complete IRS TIN Matching Program registration.

• Must participate in tip reporting program administered as a condition of employment.

• KTTT Gaming Commission Gaming License, including successful completion of background check necessary to obtain and maintain License. Responsible to keep all documents current and valid at all times.

• Must be able to provide authorization to work in the United States.

• Must have access to reliable transportation to commute to and from work.

PREFERRED ENTRY CRITERIA

• Native American preference is observed.

Our Purpose: We each have a job title, but that is our function not our Purpose. Our Purpose is much bigger. It is not bound by an organizational chart or department lines. Our Purpose acts as our communal north star, guiding us collectively towards a common goal, Whatever it Takes to Deliver The Ibis Experience.

Our Values: Our story of success begins with an internal cultural of lateral service and acceptance. We have many voices, many faces, and many backgrounds, which are united by a shared vision. Our different perspectives and unique talents are balanced by our common Purpose, our Core Values (the Core4), and a bold commitment to service excellence.

Integrity

Belonging

Innovation

Shared Vision

Summary

Meets and greets all members and guests of the Fitness Center with the upmost attentiveness and courtesy. The member or guest must feel they are greeted and noticed as a VIP throughout their entire Fitness experience.

Work Schedule

• Must be able to work a flexible schedule, incuding weekends, some evenings, and holidays

• Minimum of 20 hours per week

Essential Duties and Responsibilities

• Provides outstanding service to our members and their guests in a professional and courteous manner.

• Must be knowledgeable of Fitness activities and equipment in order to adequately explain them to members and guests.

• Follows opening and closing procedures for Fitness Center.

• Quickly learns member's names and greets members and guests by name as they enter Fitness facility.

• Ensures only members with Fitness privileges are permitted access to the Fitness Center and instructs guests to register at the Front Desk. Must know and recognize all membership categories and guest credentials.

• Performs equipment orientations, body fat analysis, and fitness assessments per schedule.

• Maintains cleanliness and safety of Fitness Center. Wipes down equipment and mats twice per shift. Reports to supervisor any equipment needing repair.

• Replenishes supplies such as towels, water cups, and disinfecting wipes.

• Enforces Club Rules & Regulations, such as dress code.

• Schedules services as requested (on JAM or Ibis Website class, event, or lecture) and charges services rendered on Jonas POS.

Other Functions

• Attends scheduled staff meetings.

• Ability to personally train members during the times not scheduled as Fitness Attendant.

• This position guide does not state or imply that the above are the only duties and responsibilities assigned to this position. Employees holding this position will be required to perform any other job related duties as requested.

Competencies

To perform the job successfully, an individual should demonstrate the following competencies:

• Problem Solving

• Identifies and resolves problems in a timely manner; Gathers and analyzes information skillfully; Develops alternative solutions; Works well in group problem solving situations; Uses reason even when dealing with emotional topics.

• Customer Service

• Manages difficult or emotional customer situations; Responds promptly to customer needs; Solicits customer feedback to improve service; Responds to requests for service and assistance; Meets commitments.

• Professionalism

• Approaches others in a tactful manner; Reacts well under pressure; Treats others with respect and consideration regardless of their status or position; Accepts responsibility for own actions; Follows through on commitments.

• Safety and Security

• Observes safety and security procedures; Determines appropriate action beyond guidelines; Reports potentially unsafe conditions; Uses equipment and materials properly.

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education and/or Experience

One year certificate from college or technical school; or three to six months related experience and/or training; or equivalent combination of education and experience. One year experience in a Fitness related field.

Language Skills

Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. Ability to write reports, business correspondence, and procedure manuals. Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.

Mathematical Skills

Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume. Ability to apply concepts of basic algebra and geometry.

Reasoning Ability

Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.

Computer Skills

• Microsoft Office Suite: Word, Excel, and Outlook proficiency

Certificates, Licenses, Registrations

• Certified Personal Trainer preferred, but not required.
• CPR/AED and First Aid; or ability to obtain upon hire

Other Skills and Abilities

• Familiar with cardiovascular equipment and strength training equipment.

• English language fluency to be able to communicate effectively with members and guests, as well as read safety, training, and other work related materials.

Other Qualifications

• Individual should have an outgoing personality.

• Professional demeanor and appearance.

• Fitness experience preferred.

• Highly motivated individual with positive outlook.

• Team player.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is frequently required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms and talk or hear. The employee is occasionally required to sit; climb or balance and stoop, kneel, crouch, or crawl. The employee must regularly lift and /or move up to 25 pounds, frequently lift and/or move up to 50 pounds and occasionally lift and/or move up to 100 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision and depth perception.

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this Job, the employee is regularly exposed to moving mechanical parts. The employee is occasionally exposed to high, precarious places. The noise level in the work environment is usually moderate.

Job Description:

Troubleshoots and repairs minor problems at the machine. Documents those repairs unable to fix at machine level.

Circulates throughout assigned area, maintaining visibility for guests within that area. Exchanges large denomination bills into requested denomination bills and coins. Provides information to guests, such as how to play various gaming machines, and general information about the casino and games offered.

Initiates jackpot/fill documentation, either manual or automated and retrieves amount of cash or coin necessary to complete transaction. Witness/verify both at the gaming machine and on manual documents, Jackpots and coin hopper fills. Summons restaurant service as requested.

Notifies manager of positive and negative feedback from customers. Assists in resolving guest complaints. Assists in maintaining cleanliness and safety within the gaming area.

Knows and completely understands the day-to-day operation of all computer systems in his/her department. Perform drop procedures in accordance with gaming and company regulations and departmental policies. Knows and follows safety guidelines and is alert to and reports potentially unsafe situations caused by employees and guests. Assists managers in training other employees.Willingly helps other employees when needed.

Job number: 318753

Category: Slot Floor Attendant

Location: NV, Wells, 174 North Highway 93

Job Description:

Troubleshoots and repairs minor problems at the machine. Documents those repairs unable to fix at machine level.

Circulates throughout assigned area, maintaining visibility for guests within that area. Exchanges large denomination bills into requested denomination bills and coins. Provides information to guests, such as how to play various gaming machines, and general information about the casino and games offered.

Initiates jackpot/fill documentation, either manual or automated and retrieves amount of cash or coin necessary to complete transaction. Witness/verify both at the gaming machine and on manual documents, Jackpots and coin hopper fills. Summons restaurant service as requested.

Notifies manager of positive and negative feedback from customers. Assists in resolving guest complaints. Assists in maintaining cleanliness and safety within the gaming area.

Knows and completely understands the day-to-day operation of all computer systems in his/her department. Perform drop procedures in accordance with gaming and company regulations and departmental policies. Knows and follows safety guidelines and is alert to and reports potentially unsafe situations caused by employees and guests. Assists managers in training other employees.Willingly helps other employees when needed.

Job number: 318749

Category: Slot Floor Attendant

Location: NV, Sparks, 1950 East Greg St

In a nutshell...

VASA Floor Attendants are responsible for creating an UPLIFTing environment while cleaning equipment and keeping the facility looking sharp! They are accountable for maintaining the safety, cleanliness, and general upkeep of the gym floor.

Hours: 8:00am

• 1:00pm Monday

• Friday

The day-to-day

• Creating an UPLIFTing environment while out on the gym floor, smiling and assisting members

• Uphold all VASA Fitness core values, mission and purpose

• Cleaning equipment in the facility: cardio, weights and pin selector

• Cleaning the facility i.e. walls, mirrors, taking out trash, cleaning floor cubbies, etc.

• Re-racking plates and dumbbells

• Putting equipment back where it belongs and organizing equipment

• Enforcing VASA policies for racking, cleaning and gym etiquette

• Helping at the front desk as needed, i.e. greeting members, checking members in, etc.

• Performing routine locker room checks

• Other duties as assigned by supervisor

Do you have the whole package?

• Must be able to lift at least 75 lbs.

VASA Fitness is an Equal Opportunity Employer

Scope and Responsibility:

Fitness Attendants are primarily responsible for providing a clean, safe and helpful workout environment for the users of the Hilton Head Island Recreation Fitness Center while also providing assistance to those working out. Additionally, Fitness Attendants will be responsible for cleaning assigned areas.

Duties

• Ensure a safe workout environment through constant circulation of the floor
• Be able to answer basic fitness questions and have extensive knowledge of the equipment and proper workout technique

• Be available to set up any user on any piece of equipment or weight machine and properly provide spots to users

• Keep the fitness floor clean and make sure all weights are in their proper place
• Ensure Fitness Studios are clean and neat while not in use

• Respond to member questions and concerns in a timely and professional manner
• Assist staff with administrative tasks when needed
• Greet members and guests, providing exceptional customer service
• Enforce all building policies and procedures
• Report any incident of injury, theft, or broken equipment to the Supervisor on duty
• Communicate effectively with and complete tasks assigned by the Building Manager/ Supervisor on duty
• Complete special assigned tasks by Fitness Supervisor and/or Recreation Director
• Follow all policies and procedures outlined in the Hilton Head Island Recreation Association Personnel Manual

Requirements

• Current American Red Cross CPR/AED and First Aid certifications or must obtain within thirty days of employment

• Maintain a clean and safe workout environment
• Team oriented ideals, willingness to work hard, and a desire to learn
• Effective communication and organizational skills

JOB SUMMARY

Housekeepers provide guest services in a professional and courteous manner while providing guests a clean and comfortable stay. As a housekeeper your responsibilities include, but are not limited to the following:

• Enter guest rooms following procedures for gaining access and ensuring vacancy before entering. Replace guest amenities and supplies in rooms.
• Replace dirty linens with clean items.
• Make beds and fold terry.
• Clean bathrooms.
• Remove trash, dirty linen, and room service items.
• Check that all appliances are present in the room and in working order.
• Dust, polish, and remove marks from walls and furnishings.
• Vacuum carpets and perform floor care duties (e.g., in guest rooms and hallway).
• Follow all company and safety and security policies and procedures;
• Report any maintenance problems, safety hazards, accidents, or injuries; complete safety training and certifications; properly store flammable materials.
• Move, lift, carry, push, pull, and place objects weighing less than or equal to 25 pounds without assistance.
• Reach overhead and below the knees, including bending, twisting, pulling, and stooping. Stand, sit, or walk for an extended period of time.
• Perform other reasonable job duties as requested by Supervisors.

QUALIFICATIONS

Previous hotel or housekeeping experience preferred.

Requirements

LANGUAGE SKILLS

Must be able to communicate effectively with all departments, supervisors, co-workers, team members, management, and guests; housekeepers will need to respond to common inquiries or complaints from guests, supervisors, co-workers, and community members.

MATHEMATICAL SKILLS

Must have the ability to perform basic math skills.

COMPUTER SKILLS

Basic computer knowledge (Windows operating system)

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential duties of this job.

Walking 65% of the time

Standing 35% of the time

Must be able to lift up to 50 lbs on occasion, and 30 lbs routinely and frequently. Position also requires bending over to clean and inspect floors, bathrooms, and public areas