Floor Broker Job Description Sample

Overview

PPL Overview:

At Public Partnerships, LLC (PPL), a subsidiary of Public Consulting Group, we are passionate about our mission to be the provider of choice of comprehensive financial management for participant-directed services in the public sector. Our vision is people exercising choice and control of publicly-funded long term services and supports. Established in 1999, PPL partners with state and local agencies in 24 states to provide financial management services for participant-directed programs. Our organizational culture attracts and rewards people who are results-oriented and strive to exceed client expectations. We desire motivated candidates who are excited to join our fast-paced, entrepreneurial environment, and who want to make a difference by supporting an innovative service model (learn more at www.publicpartnerships.com).

Position Overview:

The core purpose of this role is to provide information, assistance and support to senior citizens and adults with physical disabilities participating in the consumer direction within CHOICES, (the self-directed service option within Tennessee's Home and Community Based Medicaid Service Waiver) to assist them with the responsibilities of self-direction, including the responsibilities of being an employer.

Responsibilities

• Marketing and Outreach:

• Assist state agency representatives in marketing CHOICES to prospective Participants, family members, representatives, service providers, others through development, revision and distribution of program materials, and through individual and group presentations, home visits and telephone contacts.

• Explain the roles and responsibilities of self-direction in CHOICES to members and their appointed representatives, including the responsibilities of being an employer, hiring and supervising workers.

• Explain the roles and responsibilities of PPL in providing Financial Management services to members/representatives, including the responsibility for payroll processing and payment, and the responsibility for tax withholding and reporting.

• Explain the roles and responsibilities of PPL in providing Support Broker services to members/representatives, including the responsibility of assisting with the enrollment process and interfacing with the member's care coordinator to meet the needs of the member related to Consumer Direction.

Participant Enrollment, Orientation and Training:

• Assist interested and eligible participants to enroll in CHOICES consumer direction, including completion and submission of enrollment packets, employer packets and employee packets.

• Enter member/representative information into PPL portal used for project management and reporting and forward enrollment packets for member/representative and workers to PPL financial operations center for processing.

• Provide members/representatives with practical skills training as needed in areas such as: developing a job description for workers, recruiting, selecting, hiring, training and supervising employees; and communication with support brokers and care coordinators.

• Communicate with member's care coordinator upon initial receipt of referral and throughout the enrollment process so as to keep them informed of any issues and/or potential enrollment delays.

Assist Participants to Recruit and Retain Employees:

• Assist member/representatives as needed to identify, recruit, select, hire, train, schedule, manage/supervise, and terminate employees. Collaborate with PPL staff to ensure that all employees have completed required background and registry checks prior to provision/payment for services.

• Assist members/representatives as needed to provide mandatory training required of all employees/employers prior to providing paid services. Collaborate with PPL staff to verify that all employees/employers have completed required training prior to the provision/payment of services.

• Assist members/representatives as needed to provide ongoing annual training/certification required of all employees. Collaborate with PPL staff to verify that all employees have completed required ongoing annual trainings.

• Assist PPL management and staff to identify workers interested in being included on the internal registry/directory of potential workers.

Monitoring and Reporting:

• Monitor member health, safety and welfare through enrollment and initial planning process.

• Monitor worker adherence to member schedule and prescribed clock in to the Electronic Verification System (EVV)

• Report member's inability to follow schedule as written in the POC and worker's failure to clock into the EVV system according to the prescribed schedule to the Care Coordinator.

• Assist care coordinator to reeducate member and workers in prescribed schedule, proper clock in procedures and the impact on payroll/member services if POC is not followed and worker fails to clock into the EVV system correctly.

• Maintain member and employee files and records according to prescribed HIPAA standards.

• Maintain member/worker communication by creating and updating support tickets in the PPL web portal.

• Document and report evidence and observation of member or representative inability to self direct.

• Report and respond to all member/representative complaints regarding PPL services using required reporting processes and systems.

• Report and respond to all member/representative grievances using required reporting processes and systems.

• Report and respond to all critical incidents, including any and all allegations or reports of suspected abuse, neglect, fraud and exploitation.

• Report and respond to all incidents involving members/workers to all required agencies.

Qualifications

• Minimum Qualifications:
  

• Bachelor's Degree in human services field from an accredited institution AND at least one year professional experience working with persons who are elderly or disabled

OR

• Bachelor's Degree in any field from an accredited institution AND at least two years professional experience working with persons who are elderly or disabled

OR

• Associate's degree in human services field AND at least 5 years professional experience working with persons who are elderly or disabled. Duties and Responsibilities

Additional Details:

Reporting Relationships

The Support Broker will report to the Senior Program Administrator - Resource Consultants.

Location:

This is a remote position in the Memphis area as well as Middle TN especially the Upper Cumberland area (Cookeville, Jamestown, Crossville).

PCG is an equal opportunity employer. All qualified applicants receive consideration for employment without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity, protected veteran status, or status as am qualified individual with a disability. VEVRAA Federal Contractor.

#LI-KG2

Broker Sales Representative

About BenefitMall:

BenefitMall is a national provider of employee benefits, payroll, HR and employer services. Working with a network of more than 20,000 Trusted Advisors, we enable small and medium sized businesses easy access to affordable quality workforce solutions including employee benefits, payroll, compliance, and HR Solutions. Our employees enjoy an inclusive company culture that helps them exceed their income by providing career growth opportunities while maximizing their talents and contributions to the organization. We also offer standard medical, dental, and vision benefits along with a casual work environment, tuition reimbursement and pet insurance.

The Role:

Part of our team, you will market and generates sales of insurance products through existing agents/brokers and by developing relationships with new clients.

Responsibilities:

• Represents Company services in a positive and professional manner to ensure continued sales and Company growth by developing positive business relationships with agents/brokers.

• Maintains a good understanding of the Company's products and processes and how agents/brokers interact with these products and processes.

• Develops increasing knowledge of insurance industry markets, products, and legal environments to provide a value-added service to agents/brokers.

• Works in tandem with Broker Sales Executive and Sr. Broker Sales Executives to effectively service agents/brokers and to encourage them to place their clients' business with the Company by:

• Providing information on carrier administrative procedures and product availability, and direction in selection of appropriate group products.

• Placing outbound sales calls to Brokers; following up on requests for proposals as well as placing Broker recruitment calls to secure new relationships.

• Conducting group seminars/webinars to further educate our Customer base on the services we provide.

• Providing routine follow-up in coordination with BSE on quoting activity associated with assigned sales team.

• Providing assistance to agents/brokers in obtaining sales materials and supplies, including creating enrollment kits upon request.

• Conducting regular in-office and occasional on-site follow-up calls with brokers and prospective agents/brokers to market Company services.

• Listening to agents/brokers ideas, resolving conflicts, solving problems, and providing feedback to Company management.

• 15 to 20% face-time with Brokers in coordination with assigned BSE.

Required Qualifications:

• Associates degree preferred, along with a minimum of two (2) years' experience in a related selling or telemarketing environment.

• Good knowledge of carrier plan features, benefits, and underwriting guidelines.

• Understanding of insurance products preferably attained through working in an insurance marketing or selling program.

• Insurance Producer's License preferred.

• Strong knowledge of Microsoft Office, specifically Word, Excel, and Outlook Exchange; proficient in Internet Explorer.

• Communicate with all levels of internal and external personnel, both verbally and in writing.

• Read and comprehend carrier plan features, benefits and underwriting guidelines, and Company guidelines.

We are an EOE F/M/D/V

BenefitMall provides equal employment opportunities to all employees and applicants for employment without regard to race, color creed, religion, sex, national origin, age, citizenship, disability, veteran status or any other protected status. Those applicants requiring reasonable accommodation to the application and/or interview process should notify a representative of the Human Resources Department.

This team based position requires a desire for success in sales with new prospects and ability to handle complex conversations with property owners, C-Suite and physicians, and healthcare real estate decision makers. Clients and prospects include local companies with single and multiple locations as well as global corporations with many diverse geographic locations. A working knowledge of healthcare and life science vertical industry will be very helpful. This position will report directly to the Healthcare Team Lead and in addition to sales, the candidate will be involved in all aspects of the evaluation, negotiation, and successful delivery of real estate services. A successful candidate must be articulate, detail oriented, possess strong organizational skills and be a team player.

Primary Responsibilities

New Business Development

• Participate in business development and cold-calling program with the brokerage team.

• Work on existing client calling and marketing campaigns.

• Convert call to meetings and new business wins.

• Participate in client meetings and new business presentations, as required.

• Participate in property tours, as required.

• Contact and meet regularly with other real estate professionals including developers, appraisers, landlords and brokers.

• Work with senior brokers to develop follow-up materials for clients (e.g., lease comparisons, market overviews, prospect or client presentations, coordinate information with other departments and brokers as needed).

• Provide clients with industry and market specific information as it relates to their business and maintain contact information on prospects.

• Work with senior brokers on new business proposals, prepare available property summary books and create new business presentations.

• Maintain and update the Brokerage Team's market research database (ACT or similar project tracking database) and activities with JLL's CRM system (Spider).

• Effectively utilize all internal JLL support groups and internal JLL databases to support business.

Client Transaction Process

• Review and analyze client's quantitative office location data, legal documents and other materials as part of project due diligence process.

• Work with research and other team members to compile market information and statistics on the local commercial real estate market. Conducting research and collect information and assemble materials on market fundamentals, ownership, tenants, and economic analysis.

• Conduct research at a designated level to support presentation materials, publications, reports and deliverables to the brokerage team. Assist brokerage professionals through the completion of market surveys, data analysis and other deliverables.

• Work with sophisticated Excel-based analytical tools including macro-enabled financial models and financial analysis with supervision, including cash flow projections, valuation models, and sensitivity analysis.

• Contribute to designated local market research requests: market snapshots, market overviews, quarterly market decks, topic specific research to support pitches and brokerage opportunities.

• Participate in Brokerage Team meetings and weekly sales meetings to update colleagues on leasing activity, market information, new business generating efforts, prospects and market knowledge and trends.

Job Requirements

• Demonstrable success in high level sales production.

• Prefer a Bachelor's Degree in Business, Finance or Real Estate and excellent academic credentials preferred.

• 1-3 years of work experience in Real Estate brokerage or in the medical sales industry.

• Ability to analyze qualitative and quantitative information and translate into strategic deliverables.

• Excellent interpersonal and customer service skills.

• Excellent time management and organizational skills.

• Ability to adapt and prioritize, meeting deadlines, in a fast-paced work environment.

• Strong computer orientation and proficiency with Excel, PowerPoint and Word.

• Excellent written and oral communication skills.

• Work independently and within a team to build relationships and interact effectively with business partners.

• Multi-task, work successfully under pressure and effectively manage time and workload

• Understanding of real estate fundamentals.

• Real Estate Texas Broker's License required

• A desire to work within a diverse, collaborative, and driven professional environment:

• Positive, professional attitude

• Detail oriented with strong analytical skills

• Professionalism at all times

• Work independently with an ability to work collaboratively with others

• Proactive and take initiative

• Maintain confidentiality, utilize judgment, and work with minimal supervision

#LI

JLL Is an Equal Opportunity Employer

JLL is committed to developing and maintaining a diverse workforce. JLL strongly believes in equal opportunity extended to all individuals in all aspects of the employment relationship, including recruitment, hiring, training, promotion, transfer, discipline, layoff, recall and termination without regard to race, color, religion, belief, creed, age, sex, pregnancy or maternity (including childbirth and related conditions), family responsibility (e.g. child care, elder care), nationality, ethnic or national origin or ancestry, citizenship, marital status, civil partner status, sexual orientation, gender identity or expression, transgender status, veteran's status, genetic information, trade union membership, social position, political view or status as a qualified individual with a disability, protected leave status or any other protected characteristic in accordance with applicable law. The company also endeavors to make reasonable accommodations for known physical or mental limitations of otherwise qualified employees and applicants with disabilities unless the accommodations would impose an undue hardship on the operation of our business and ensures that employment decisions are based only on valid job requirements.

For employees in the United States, please see a fully copy of our Equal Employment Opportunity and Affirmative Action policy at https://jll2.sharepoint.com/CorporatePolicies/HR%20Policies/Equal%20Employment%20Opportunity%20and%20Affirmative%20Action.pdf.

If you have questions about careers at JLL or are disabled and require further assistance in applying for a position, please contact us at careers@am.jll.com

HCA, a Fortune 100 company with more than 200,000 employees, is one of the nation's leading providers of healthcare services, operating over 170 locally managed hospitals and over 100 freestanding surgery centers in 20 states and the United Kingdom. With its founding in 1968, HCA created a new model for hospital care in the United States, using combined resources to strengthen hospitals, deliver patient-focused care and improve the practice of medicine. HCA is a learning healthcare system that uses more than 27 million annual patient encounters to advance science, improve patient care and save lives. HCA has been named one of the world's most ethical companies for eight years in a row. At HCA, we are driven by a single goal: the care and improvement of human life.

JOB SUMMARY

This positions works in Denver, CO and is under the direction of the SVP of Physician & Provider Relations and in conjunction with the Vice President of Payer Contracting & Alignment and the Division Leadership. The position is responsible for employer networking, insurance broker and consultant relations, and supporting the ability of insurance partners to market Continental Division facilities.

GENERAL RESPONSIBILITIES

• Responsible for supporting sales/marketing activities of partner insurance plans, networking with employers, and establishing broker relationships.

• Accountable for development of new business through local target employers, insurance brokers, and partner insurance plans.

• Conduct presentations, hospital site visits, and prepare and distribute marketing materials.

• Ability to lead sales presentations, including both development of material and polished presentation skills.

• Works with HCA Continental Division leadership to develop appropriate messages for all internal and external audiences.

• Distributes hospital and managed care communications to target audiences (external and internal).

• Communicates and updates objectives, issues, and strategies with division leadership on a regular basis.

• Maintains positive relationship with hospital leadership and supports facility's annual growth objectives.

• Supports joint marketing activities with partner insurance plans in association with open enrollment periods, sales, issue management, etc.

• Tracks sales and membership results of insurance plans and reports trends to Division and hospital administration.

• Represents facilites in marketing/sales presentations to health plans, brokers, and local employers.

• Maintains target employer list, including tracking health plan selections, enrollment, and broker affiliation via centralized database.

• Maintains a positive working relationship and image for facilites with brokers, all insurance plans, and employers in the community and surrounding areas.

• Works independently with a minimum of supervision.

• Ability to coordinate and manage complex projects and multiple tasks.

• Knowledge of healthcare industry and related issues.

• Ability to write and communicate verbally in a concise and convincing manner; excellent proof-reading skills

• Maintains warm, sensitive and cooperative relationships with brokers, insurance plans, co-workers, other employees, administration, medical staff, etc.

• Completes continuing education, in-service training, technical updates and other activities to assure continued competency.

• Performs other duties as may be assigned.

EDUCATION

College Graduate Required Undergrad

Bachelor's degree in either business, marketing, public relations, health administration or a related field required

EXPERIENCE
5 Plus Years of Experience

Five years previous experience in business development, marketing or sales of healthcare benefits or benefit consulting services preferred. Experience in working with large employers and an understanding of the healthcare industry preferred

SPECIAL QUALIFICATIONS

Proficient in Microsoft Word, Microsoft Excel, and Microsoft PowerPoint.

Health Insurance Broker's License preferred

Must be willing to travel as minimal travel is required

#LI-PT1

INDKD

#CB

This role will support brokerage activities by providing financial analysis, financial reporting, tactical implementation and completing special projects as assigned in order to support quality decision making by clients and brokerage team. The ideal candidate will execute on the below job functions with a high level of quality and accuracy.

• Perform complex financial analyses, including cash flow projections with complex lease and financing structures, and sensitivity analyses.

• Create sophisticated Excel-based analytical tools including macro-enabled financial models.

• Prepare offering materials for new or existing assignments and pursuits utilizing effective work planning capabilities.

• Assist with the preparations of presentation and pitch materials for new business pursuits.

• Assist with preparation of client deliverables and presentations which influence and provide impact for the client.

• Manage the due diligence and closing process for complex financing transactions.

• Gather and evaluate economic, demographic and real estate market data for input into client deliverables and valuation models

• Read and review real estate documents (i.e. leases, environmental and engineering reports, appraisals, etc.) and prepare abstract reports for clients and prospective clients.

• Organize historical client contact/activity

• Point of contact for tracking, management, reporting.

• Review and analyze client's quantitative portfolio data, legal documents, and other material as part of project due diligence process

• Any and all other duties and tasks assigned.

#LI

JLL Is an Equal Opportunity Employer

JLL is committed to developing and maintaining a diverse workforce. JLL strongly believes in equal opportunity extended to all individuals in all aspects of the employment relationship, including recruitment, hiring, training, promotion, transfer, discipline, layoff, recall and termination without regard to race, color, religion, belief, creed, age, sex, pregnancy or maternity (including childbirth and related conditions), family responsibility (e.g. child care, elder care), nationality, ethnic or national origin or ancestry, citizenship, marital status, civil partner status, sexual orientation, gender identity or expression, transgender status, veteran's status, genetic information, trade union membership, social position, political view or status as a qualified individual with a disability, protected leave status or any other protected characteristic in accordance with applicable law. The company also endeavors to make reasonable accommodations for known physical or mental limitations of otherwise qualified employees and applicants with disabilities unless the accommodations would impose an undue hardship on the operation of our business and ensures that employment decisions are based only on valid job requirements.

For employees in the United States, please see a fully copy of our Equal Employment Opportunity and Affirmative Action policy at https://jll2.sharepoint.com/CorporatePolicies/HR%20Policies/Equal%20Employment%20Opportunity%20and%20Affirmative%20Action.pdf.

If you have questions about careers at JLL or are disabled and require further assistance in applying for a position, please contact us at careers@am.jll.com

HCA, a Fortune 100 company with more than 200,000 employees, is one of the nation's leading providers of healthcare services, operating over 170 locally managed hospitals and over 100 freestanding surgery centers in 20 states and the United Kingdom. With its founding in 1968, HCA created a new model for hospital care in the United States, using combined resources to strengthen hospitals, deliver patient-focused care and improve the practice of medicine. HCA is a learning healthcare system that uses more than 27 million annual patient encounters to advance science, improve patient care and save lives. HCA has been named one of the world's most ethical companies for eight years in a row. At HCA, we are driven by a single goal: the care and improvement of human life.

JOB SUMMARY

This positions works in San Jose, CA and is under the direction of the SVP of Physician & Provider Relations and in conjunction with the Vice President of Payer Contracting & Alignment and the Division Leadership. The position is responsible for employer networking, insurance broker and consultant relations, and supporting the ability of insurance partners to market Far West Division facilities.

GENERAL RESPONSIBILITIES

• Responsible for supporting sales/marketing activities of partner insurance plans, networking with employers, and establishing broker relationships.

• Accountable for development of new business through local target employers, insurance brokers, and partner insurance plans.

• Conduct presentations, hospital site visits, and prepare and distribute marketing materials.

• Ability to lead sales presentations, including both development of material and polished presentation skills.

• Works with HCA Far West Division leadership to develop appropriate messages for all internal and external audiences.

• Distributes hospital and managed care communications to target audiences (external and internal).

• Communicates and updates objectives, issues, and strategies with division leadership on a regular basis.

• Maintains positive relationship with hospital leadership and supports facility's annual growth objectives.

• Supports joint marketing activities with partner insurance plans in association with open enrollment periods, sales, issue management, etc.

• Tracks sales and membership results of insurance plans and reports trends to Division and hospital administration.

• Represents facilites in marketing/sales presentations to health plans, brokers, and local employers.

• Maintains target employer list, including tracking health plan selections, enrollment, and broker affiliation via centralized database.

• Maintains a positive working relationship and image for facilites with brokers, all insurance plans, and employers in the community and surrounding areas.

• Works independently with a minimum of supervision.

• Ability to coordinate and manage complex projects and multiple tasks.

• Knowledge of healthcare industry and related issues.

• Ability to write and communicate verbally in a concise and convincing manner; excellent proof-reading skills

• Maintains warm, sensitive and cooperative relationships with brokers, insurance plans, co-workers, other employees, administration, medical staff, etc.

• Completes continuing education, in-service training, technical updates and other activities to assure continued competency.

• Performs other duties as may be assigned.

EDUCATION

College Graduate Required Undergrad

Bachelor's degree in either business, marketing, public relations, health administration or a related field required

EXPERIENCE
5 Plus Years of Experience

Five years previous experience in business development, marketing or sales of healthcare benefits or benefit consulting services preferred. Experience in working with large employers and an understanding of the healthcare industry preferred

SPECIAL QUALIFICATIONS

Proficient in Microsoft Word, Microsoft Excel, and Microsoft PowerPoint.

Health Insurance Broker's License preferred

Must be willing to travel as minimal travel is required

#LI-PT1

INDKD

#CB

• 7 years minimum experience working as a developer with high level of proficiency in WebSphere Message Broker (WMB) / IBM integration Bus (IIB)
• Experienced in developing application using MQ
• Experienced in developing application using DB2, ESQL, Java

The Day & Ross Transportation Group is currently seeking a full-time Broker Payable Analyst for our in Hartland, NB.

With a focus on quality customer service that extends to our valued employees, Day & Ross has been continuously recognized as an honored recipient of Canada's Best Managed Companies since 2005. We offer our full-time employees a generous Benefits package and a company matched Pension plan.

The Broker Pay Analyst will be responsible for the integrity of the Broker Payables system. This position will be responsible for the extraction of strategic broker pay data and the creation of the necessary report to support variance analyst and the decision making process.

To be successful in this role, you will exceptionally complete the following (not an exhaustive list of responsibilities):

• Ensuring data in the Broker Payables system is updated at all times including broker credits and deductions.

• Development and creation of variance reporting to identify issues or errors to ensure broker pay is accurate and complete (exception based analysis)

• Run reports necessary to support broker pay rate changes to understand financial impacts including sensitivity analysis and assisting in the testing of B1 reporting.

• Manage negative pay reporting including the communication of issues to operations

• Communicating with brokers on a daily basis, reviewing and validating broker pay, and answering questions about pay statements.

• Complete period end statement settlements.

• Prepare and send out broker pay statements.

• Reconcile broker accounts ensuring

To be qualified for this role, please ensure your resume clearly displays some or all of the following:

• Post secondary education in accounting or business administration.

• A suitable combination of education and/or experience may be considered

• Minimum of one year experience in accounts payable or another computerized accounting function in a fast paced environment, preferably in the transportation and/or customer service industry.

• A suitable combination of education and/or experience may be considered.

• Experience in AS400 an asset.

• Excellent computer skills including MS Office and the aptitude to learn new software.

• Excellent communication (verbal and written) skills.

• Strong interpersonal and customer service skills.

• Strong analytical and problem solving skills, particularly with numbers

• Detail orientated with the ability to work accurately in a high volume, fast paced environment.

• English (verbal & written), Bi-lingual considered an asset.

Please apply directly on our website at www.dayandrosscareers.com or send your resume to yourcareer@dayandrossinc.ca and note the job title and location in the subject line.

Please note that the successful candidate will be subject to reference and criminal background checks prior to employment.

We thank you for your application, but only those candidates selected for an interview will be contacted.

As a federally regulated employer, The Day & Ross Transportation Group fully supports the principles of employment equity and encourages all qualified members of the designated groups to apply.

Function Accounts Payable Country Canada State/Province/Region New Brunswick City/Town Hartland

As part of the application process, a candidate account is required to log in and view application(s). Please be sure to check email regularly for information regarding our employment process.

Profile Summary:
Supervise assigned Representatives by reviewing and approving account activities including new accounts and daily transactions. Conducts other supervisory or operations functions as assigned.

Profile Description:

• Directly oversees assigned representatives by reviewing and approving customer new accounts, daily transactions, and on-going activity.

• Conduct customer account reviews to detect potential sales abuses.

• Discuss compliance concerns or potential violations with representatives.

• Work with the Compliance Department as needed to address regulatory concerns.

• Provide education and training to Representatives concerning regulatory, corporate and legal requirements, general product offerings, licensing issues as well as internal processes & procedures.

• Assist with the processing of daily transactions.

• Other duties as assigned, including other supervisory and/or operations functions.

Education & Experience:

• Bachelor's Degree in Finance or Business Related Field, or equivalent

• 2-4 years applicable experience

• FINRA Series 7 and Series 24 and 53 required, ; FINRA Series 4 required within 6 months

• Working knowledge of internal, securities & state rules and regulations

• Strong PC Skills

Critical Skills

At Voya, we have identified the following critical skills which are key to success in our culture:

• Customer Focused: Passionate drive to delight our customers and offer unique solutions that deliver on their expectations.

• Critical Thinking: Thoughtful process of analyzing data and problem solving data to reach a well-reasoned solution.

• Team Mentality: Partnering effectively to drive our culture and execute on our common goals.

• Business Acumen: Appreciation and understanding of the financial services industry in order to make sound business decisions.

• Learning Agility: Openness to new ways of thinking and acquiring new skills to retain a competitive advantage.

Learn more about Critical Skills.