Fly Tier Job Description Sample
Customer Service Representative (Specialty Fly Fishing)
Customer Service Representative
(Specialty Fly Fishing)
We are proud of our staff; diverse in talent, interests and backgrounds. Job seekers can find unique, one of a kind job opportunities in our fishing and cycling divisions, including national and regional sales, marketing, retail services and distribution. We offer an exceptional array of employee benefits and we are proud of a workforce that takes advantage of the health and wellness benefits we offer.
If you feel you can bring talent, innovation and enthusiasm to our workforce then please consider the opportunities we have available.
The Customer Service Representative is responsible for providing effective customer service for all internal and external customers by using excellent, in-depth knowledge of the company products and programs as well as communicating effectively with team members within the customer service department. This position may require travel. The Customer Service Representative may also be required to attend Shows/In store Events as requested.
Create and maintain customer loyalty by providing unforgettable service.
Answer a high volume of phone calls.
Responds to email inquiries.
B2B set-up/Dealer Training
Review EDI/Credit Holds status
Process product orders and answer questions regarding availability and pricing.
Assist customers with comprehensive technical support of their product.
Provide recommendations on product purchases.
Process and respond to incoming mail.
Work with other departments such as marketing, accounting and distribution.
Work with team to achieve department goals.
Any other duties as assigned by supervisor.
Must have 1-2 years' experience working in the sports retailer industry.
Fly fishing experience a plus.
3+ years of Customer Service Experience
Data Entry skills
Proficient in Excel, Word and Outlook
AS400 – database management (JD Edwards) preferred
Fishing Knowledge and Shimano products a plus
Excellent interpersonal skills
Demonstrate sound decision making abilities
Ability to anticipate problems and create solutions for them
Strong attention to detail
Accept and adapt well to corporate or departmental change
Able to begin tasks with limited supervision
Understand and process new information quickly
Understand the value of creating customer loyalty
Maintain stable performance and poise in high stress situations
High School or GED Equivalent
NOTE: This job description is not intended to be an exhaustive list of all duties, responsibilities, or qualifications associated with the job. Shimano North America Fishing reserves the right to modify and change responsibilities and duties herein without notice.
Shimano North America Fishing is an equal opportunity employer and will not discriminate against any employee or applicant on the basis of age, color, disability, gender, national origin, race, religion, sexual orientation, veteran status or any classification protected by federal, state, or local law.
Managing Editor, Fly Fishing & Workwear
Job Title: Managing Editor: Fly Fishing and Workwear Product Categories
Reports To: Copy Director
Location: Ventura, CA
The Patagonia Creative Group is a full service in-house studio providing design, editorial, photographic, print, and electronic creative services to develop and maintain Patagonia's global brand expression.
The Managing Editor for the Fly Fishing and Workwear categories will be responsible for the Patagonia voice and all copy in both categories, across all channels and media. S/he will be a member of the Fly Fishing and Workwear creative teams and will effectively communicate the research and technology behind every associated product. S/he will be responsible for both conceptual and executional excellence. The ideal candidate will have a strong background in writing and a deep knowledge of both the Fly Fishing and Workwear markets.
Essential Job Functions:
Ensure that all copy is clear, accurate, intelligent and on-brand.
Collaborate with the Category Creative Team and cross-functional partners, including: Product Line Directors and Product Marketing, to develop strategies, concepts and stories to support both categories.
Collaborate with the sales channels and category marketing teams.
Work with freelance writers on assignments for editorial and other content needs.
Work with contract editing and proofreading to cover assigned project needs.
Go to Market development
- Collaborate with the category creative teams to develop campaign copy for executing marketing briefs across all consumer touchpoints, including: digital, film, social media, retail-marketing materials, flyers, workbooks, mailers, ads, emails, hang tags, packaging and catalogs.
- Manage all copy and editorial content needs for all Fly Fishing and Workwear catalogs.
Minimum Job Requirements
Strong advocate of Patagonia's mission.
Bachelor's Degree or advanced degree in Journalism or other related areas from an accredited institution with an emphasis on writing; and/or a combined 7 years of on the job experience as a Managing Editor or equivalent.
Knowledge and deep experience of Patagonia's products.
Experience of marketing campaign development.
Experience collaborating with creative and marketing roles.
Experience presenting work in a meeting environment to top-level executives and peers.
Creative thinker who can provide a solid portfolio of creative ideas.
Diverse knowledge of the outdoor industry competitive landscape.
Detail oriented and meticulous proofreader.
Ability to take responsibility for all copy management and delegation on complex projects concurrently.
Comfortable in a collaborative, team-oriented environment.
Intermediate level knowledge of Word, InCopy, Outlook, and Excel programs on a Mac platform.
Strong organizational skills and ability to set and meet quick deadlines.
Capable of streamlining and improving processes.
Able to work well under pressure and deadlines.
Demonstrates initiative, is conscientious and provides complete follow-through on areas of responsibility.
Must be able to sit for extended periods of time.
Must be able to stand for extended periods of time.
Ability to look at a computer screen for extended periods of time.
Ability to maintain a composed and professional demeanor within a flexible and (at times noisy) work environment.
Must be able to travel utilizing various transportation methods.
It is the responsibility of every employee to contribute to a positive work environment through cooperative and professional interactions with co-workers, customers and vendors.
Outdoor Discovery School Instructor (Archery And/Or Fly Casting)
Outdoor Discovery School Instructor (Archery and/or Fly Casting)
L.L.Bean, Inc. has been a trusted source for quality apparel, reliable outdoor equipment and expert advice for over 100 years. Since we opened for business in 1912, the principles of innovation, integrity, service and respect have fueled our success.
We are looking for talented, Fly Casting instructors who are eager to share their love and knowledge of fly casting for this seasonal part time position. Our ODS Instructors and Guides are confident self-aware leaders who are passionate about the outdoors and the environment.
They maintain highly technical expertise and possess the ability to lead and inspire others to participate in Outdoor Discovery School activities. Our season runs from April through October. Candidates must be available to work a minimum of 30 days over the course of the season as well as attend pre-season training.
Outdoor Discovery Schools Goals
Promote and retain new customers with our dynamic, creative classes and new activities
Inspire people to engage in new outdoor activities
Increase participation by providing exemplary service
Increase sales conversion rate of ODS customers especially in equipment, outer and active wear categories
Demonstrates ability to create a safe and inclusive environment for all participants
Understand and consistently perform all responsibilities associated with our safety protocols and program procedures
Confirms all equipment used is in appropriate working condition
Report any unsafe acts or conditions to the appropriate person
Ensures compliance with the L.L.Bean comprehensive Health and Safety program by knowing and following all safety guidelines, policies, procedures and expectations
Takes immediate and appropriate action to rectify any unsafe conditions
Conducts self at all times according to the highest ethical and moral standards.
Represents the teaching profession at its highest level at all times
Communicates and lives our company core values of Outdoor Heritage, Service, Respect, Integrity, Perseverance, Safe and Healthy Living
Provide professional and timely feedback to peers and colleagues when the need arises
Knows and maintains expertise of equipment and products utilized in the courses you teach
Knows specifications of relevant L.L.Bean equipment and apparel and effectively shares information with customers to encourage product sales
Participates in promotional events when equipment expertise is needed
Is knowledgeable about regional ODS programs, and promotional offerings
Has a firm understanding of course content.
Possess the ability to teach in a relaxed, clear and confident manner to a variety of participants
Effectively delivers all components of the curriculum in the allotted time
Delivers all key points required for course openings and closings
Perform daily administrative duties associated with instructing classes
Accurate and daily completion of the Daily Activity Reports
Facilities Inspection log
Other as assigned
Solid Fly Fishing Experience
Ability to explain and demonstrate basic fly casting methods
Ability to identify common casting errors, and provide helpful corrections
Knowledge of fresh water knots and rigging
Knowledge of entomology and proper fly selection
Ability to teach others and provide great service to the participants
Have a keen awareness of safety
Good group management skills
Ability to exercise sound judgment
Previous teaching experience is a plus
Certification or specialized training in relevant outdoor related activities
Basic First Aid and Adult/Child CPR certifications
Proven leadership skills with the ability to develop and motivate participants
Ability to maintain a high level of enthusiasm, motivation and a positive attitude Established time management and organization skills
Demonstrated interpersonal, written and verbal communication skills
Ability to work a flexible schedule including nights, weekends and holidays
L.L.Bean offers competitive wages, additional pay if working on a holiday, access to 401(k) program, as well as a significant (25-40%) employee discount. For more details, please refer to the benefits section on our website at www.llbeancareers.com
We recognize the importance of diversity in creating a better world and a stronger organization.
L.L.Bean is an equal opportunity employer
Manager - Fly Fishing/Hunting Footwear/Work-Wear - Full Time
OUR GREATEST RESOURCE IS OUR PEOPLE!
SCHEELS associates have a passion for sports, fashion, and most importantly, providing exceptional customer service! We are driven to attract and retain the best people in sports and fashion retail that thrive in a fast-paced environment and have a desire to become a SCHEELS expert. Our associates are experts in sports apparel, fashion, footwear, hunting, fishing, golf, and sports of all kinds. Offering the most thorough interactive training in retail, our associates have succeeded in making SCHEELS a shopping destination and world class experience for our customers. Whether you excel at sales, cashiering, buying, display, customer service, or leadership, we have a career opportunity for you!
SCHEELS is currently seeking a Manager in Fly Fishing/Hunting Footwear and Workwear on a full time basis for our Lincoln, NE location. While committing to a professional team environment; the Manager of the Specialty Shop will provide superior customer service, along with managing shop needs through display, inventory and sales goals. This position will represent SCHEELS as a friendly, courteous and knowledgeable professional to all customers and fellow team associates. Candidates must be outgoing with a great personality and enjoy working with people. A high energy level, good communication and organizational skills and willingness to provide uncompromising customer service is critical. Our Managers of individual Specialty Shops are experts in their field, and are required to study and learn all aspects of the shop they manage. This includes selecting the merchandise for their shop, sales and buying, and assisting customers in a variety of areas.
Provide world class customer service by smiling, greeting and assisting all customers
Be knowledgeable to answer questions concerning location, price and use of merchandise
Set up advertising displays and arrange merchandise on table to promote sales
Stock shelves, counters and tables with merchandise
With knowledge and sales judgment, develop sales, margin and profit in the Specialty Shops
Attend weekly evening training meetings
Execute project work plans to complete tasks on time, and make revisions to meet changing needs and requirements
Maintain orderly appearance of personal work space and surrounding areas. General cleaning and organization around the store and back stock area
Contribute to a work environment that fosters pride in being part of a winning team and promotes personal growth
Leadership and management experience
Excellent customer service and communication skills
Demonstrate strong organization, attention to detail, ability to multi-task, work with multiple customers at once and problem solving skills
Embrace project visions and respond with urgency to address project needs
Exercise judgment and tact and be able to effectively work with all levels within the organization
Ability to perform basic math; perform operations using units of currency, measurements and understanding percentages
Be professional in appearance and attitude, contribute to a positive team atmosphere and treat others with respect and consideration while following SCHEELS' policies and procedures
Ability to work assigned scheduled which may include varied hours, evening, weekends, and holidays
Medium Work: Exerting up to 50 pounds of force occasionally, and/or up to 20 pounds of force frequently, and/or up to 10 pounds of force constantly to move objects.
This associate is frequently required to do the following with or without accommodations
Prolonged standing and/or walking
Repetitive motions requiring use of both wrists and hands as well as fingers
Able to hold normal conversations and receive ordinary information
Able to work for extended periods of time
Able to reach, balance, bend, walk and climb stairs
Education and Experience:
Ideal candidate will have a minimum of a high school diploma, or general education degree (GED), one to three months of related experience or training; or equivalent combination of education and experience
Must be flexible to work assigned schedule between 8 am and 9 pm, Monday through Sunday. Schedule may include varied hours, evenings, weekends, and holidays. Average hours per week are 40.
SCHEELS provides attractive benefits that add value to your compensation package
Employee Stock Ownership Program
Health & Dental Insurance
Health Savings Account
Short and Long Term Disability Insurance
Employee Assistance Program
Paid Time Off
401(k) / Roth(k)
Community Volunteer Incentive
Equal Opportunity Employer
SCHEELS complies fully with all federal, state and local employment laws and shall provide equal employment and advancement opportunities for all persons regardless of race, color, creed, religion, national origin, sex, sexual orientation, age, the presence of any mental or physical disability, status with regard to public assistance or marriage, or any other category protected by local, state or federal law.
If you want to work with the best brands, receive the best training, and share your passion with other people, then this is the career for you. To take advantage of this excellent opportunity, please complete our online application and attach your resume at www.scheels.com or stop by our store at South Point Pavilions, 2960 Pine Lake Rd, Suite B, Lincoln, NE 68516 to complete a paper application and speak with a hiring leader.
Research Technician – Fly Optogenetics, Behavior And Anatomy (582-908)
Howard Hughes Medical Institute (HHMI) is a science philanthropy whose mission is to advance biomedical research and science education for the benefit of humanity. We empower exceptional scientists and students to pursue fundamental questions about living systems, and work to share scientific discoveries with researchers, students, and science-curious individuals around the world.
Founded in 1953 by aviator and industrialist Howard R. Hughes, HHMI is headquartered in Chevy Chase, Maryland, and employs more than 2,500 people across the U.S. Visit hhmi.org/careers to learn more about working at HHMI.
Janelia Research Campus is a pioneering research center in Ashburn, Virginia, where scientists pursue fundamental questions in neuroscience and imaging. The Howard Hughes Medical Institute (HHMI) launched Janelia in 2006, establishing an intellectually distinctive environment for scientists to do creative, collaborative, hands-on work. To learn more about working at Janelia, visit janelia.org/careers.
The Huston Lab at the Janelia Research Campus (https://www.janelia.org/lab/huston-lab) seeks a talented researcher to help conduct experiments related to understanding the neural circuits responsible for visual behaviors in the fly. The Huston lab uses electrophysiology, behavioral, and genetic techniques to crack the neural circuits that transform visual inputs into the motor outputs underlying the Drosophila gaze stabilization behavior. You would apply the latest optogentic tools to map the behavioral functions of the neurons in this circuit. This position is ideal for someone who is interested in being part of a team to apply the latest tools to a fundamental question in neuroscience.
B.S., M.S., or Ph.D. in a relevant scientific or engineering field required.
Hands-on experience in at least two of the following areas preferable:
Animal behavior research
Fly brain dissections or similar
Computer programming (especially Matlab)
Applicants with previous experience working with insect neuroanatomy, sensory or motor systems, or an interest in quantitative animal behavior are especially encouraged to apply. Applicants who do not meet these requirements, but possess related interests and talents should inquire further by email. Janelia is an exciting research environment (near Washington, D.C.), with abundant opportunities for collaboration. Interested applicants should apply by email; please include your curriculum vitae and research interests, and arrange for three letters of reference to be sent to:
Stephen Huston (firstname.lastname@example.org)
Janelia Research Campus / Howard Hughes Medical Institute
19700 Helix Drive
Ashburn, VA 20147
If you have specific salary requirements, please include them in your e-mail; all information is confidential.
HHMI is an Equal Opportunity Employer.
Advanced Supervisor - Breeze/Gore Creek Fly Fisherman - Avon, CO
Reach Your Peak at Vail Resorts. You're someone who pushes boundaries and challenges the status quo. You're brave, ambitious and passionate in everything you do. And we want you on our team. Pursue your fullest potential and never settle in the quest to deliver extraordinary guest service. Join one of the world's most innovative companies and re-imagine a mountain resort experience with us. Welcome to Vail Resorts. Reach Your Peak.
Breeze/Gore Creek Fly Fisherman is a retail, rental, and guide service shop located in the heart of Avon, just minutes away from world-class skiing in Beaver Creek and steps away from the world-class waters of the Eagle River. We serve traveling and local guests alike in building an experience of a lifetime.
The ideal candidate is self-motivated and possesses the passion and personality to drive sales, build a clientele, provide exclusive luxury collections of après ski fashion, casual wear and logo items in meticulous quality, unrivaled distinction, elegant simplicity and visual sophistication.
Job Responsibilities include (but are not limited to):
Generate sales, and demonstrate and maintain a professional standard of guest service
Responsible for opening and closing store
Evaluate sales trends and create methods for sales growth
Manage retail and rental inventory control and meet or exceed inventory goals
Role model and administer company policies and guidelines
Enforce company cash handling policies and procedures, and other loss prevention policies
Provide training resources in POS, product knowledge, guest service, resort information, and sales
Communicate ideas or issues with the Store Manager
Manage sales floor team and rental process
Remain current on new industry products and trends, and demonstrate knowledge of products
Be energetic, motivated, and possess the ability to multi-task
A minimum of 3 years of retail/rental sales experience - strongly preferred
Management/Supervisory experience in a retail or rental environment - strongly preferred
High school diploma or equivalent - required
Previous snowsport industry experience - required
Proficient in Microsoft Office applications - required
Ability to communicate with peers and guests in accurate spoken and written English - required
Excellent communication skills both written and verbal - required
Self-motivated with the ability to multi-task - required
Familiarity with retail POS system – preferred
Must be able to maintain a high quality of customer service - required
Must be able to maintain a positive attitude - required
Must be able to maintain a clean cut and professional appearance at all times – required
Fly Fishing/Fishing experience – strongly preferred
Our Breeze Eagle County locations (Vail and Avon) offer the ability to work for one of North America's most recognized retail providers and for the largest ski resort company in the nation – Vail Resorts.
Enjoy an authentic group of people that love the outdoors and want to bring this passion to every customer that walks through the doors. Join our team and be on the cutting edge of what's trending right now in outside adventure sports.
Vail Resorts is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status or any other status protected by applicable law.
Requisition ID 146552
Fly Shop Sales Associate Part Time
Performs various Selling / Customer Service activities, to include greeting and acknowledging all customers in a prompt and friendly manner, handling merchandise with care, providing information, assistance and direction to customers.
- Supports a strong commitment to world class customer service and ensures a pleasant and productive shopping experience for all customers
- Insure a pleasant and productive shopping experience for all customers
- Demonstrate product to customers
- Replenish product on shelves as required per Merchandising guidelines
- Remains Product "expert" through ongoing product knowledge training
- Knowledgeable of advertised sales; maintain pricing and signing
- Assist with "Seasonal" floor merchandise moves
- Restock merchandise as required
- Keeps work area clean, neat and well stocked with supplies
- Follows all Company Policies and Procedures
Education and/or Experience
High School education or equivalent experience
Mathematical Skills / Reasoning Ability
Ability to calculate figures such as discounts and make change to customers
Ability to communicate in a friendly and professional manner to our customers and other associates
Able to lift up to 50 pounds
Able to stand for extended periods
Other Knowledge, Skills and Abilities
Ability to establish and maintain effective working relationships with Management, coworkers and customers.
Ability to operate computerized Point of Sale register system
Part-Time Fly Fishing Outfitter
Become a part of the World's Foremost Outfitter team! At Cabela's we passionately serve people who enjoy the outdoor lifestyle by delivering innovation, quality and value in our products and service. Live...Dream... Work the Adventure! Cabela's has an opening for a Part-Time Fly Fishing Sales Outfitter at our Fort Worth, TX retail location.
Provide legendary customer service experience to for every customer by greeting and assisting customers in finding merchandise and making buying decisions. This position supports visual merchandising standards by taking ownership of the sales floor presentation. This position requires experience and/or knowledge of the outdoor lifestyle. Resolves and enhance customer loyalty by ensuring customers enjoy a positive shopping experience throughout the store.
Essential Job Functions:
Provide legendary customer service every time by assisting customers in making buying decisions by identifying and evaluating customers' needs, and making product recommendations based off of this analysis, by providing a legendary customer experience for every customer and promoting Cabela's programs including, but limited to CLUB Membership, Kiosk, VOC and In-Store Pick-up.
Assure visual presentation standards are met by up-keep and maintenance to include, but not limited to restock, remerchandising, dusting, and vacuuming sales floor as needed.
Respond and handle customer issues by using good judgment and logic in solving problems and making decisions within the job scope.
Assist in other areas of the store when business needs dictates, which may include, but not limited to: hunting, fishing, camping, footwear, clothing, gifts, general store, archery, marine, backend, cashier, and deli or bargain cave.
Other Duties as Assigned by Management.
High School Diploma or Equivalent
0 to 2+ Years' Experience
Must have the ability to sell and evaluate the customers' needs (required)
Ability to use good judgment and logic (required)
Ability to provide superior customer service and exceed customer's expectations (required)
Experience in the related field or outdoor lifestyle (required)
Hiring preference is given to those with solid sales experience and at least one year of related field experience.
Cabela's is an Equal Opportunity Employer (EOE) and we seek to create an inclusive work place that embraces diverse backgrounds, life experiences and perspectives.
Cabela's shows commitment to the men and women who have served in the United States Armed Forces by providing meaningful, challenging career opportunities where military skills and experience may be applied.
Cabela's offers a competitive benefits package to include: 401k, vacation, health and dental coverage for you and your family, and employee discounts.
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Shift Supervisor - Store# 06964, HWY 150 & I-459 FLY
Job Summary and Mission
This position contributes to Starbucks success by assisting the store manager in executing store operations during scheduled shifts.This job deploys partners and delegates tasks so that partners can create and maintain the Starbucks Experience for our customers. Models and acts in accordance with Starbucks guiding principles.
Summary of Key Responsibilities
Responsibilities and essential job functions include but are not limited to the following:
Acts with integrity, honesty and knowledge that promote the culture, values and mission of Starbucks.
Maintains a calm demeanor during periods of high volume or unusual events to keep store operating to standard and to set a positive example for the shift team.
Anticipates customer and store needs by constantly evaluating environment and customers for cues.
Communicates information to manager so that the team can respond as necessary to create the Third Place environment during each shift.
Assists with new partner training by positively reinforcing successful performance and giving respectful and encouraging coaching as needed. Provides feedback to store manager on partner performance during shift.
Contributes to positive team environment by recognizing alarms or changes in partner morale and performance and communicating them to the store manager.
Creates a positive learning environment by providing clear, specific, timely and respectful coaching and feedback to partners on shift to ensure operational excellence and to improve partnerperformance.
Delivers legendary customer service to all customers by acting with a customer comes first attitude and connecting with the customer. Discovers and responds to customer needs.
Develops positive relationships with shift team by understanding and addressing individual motivation, needs and concerns.
Executes store operations during scheduled shifts. Organizes opening and closing duties as assigned. Follows Starbucks operational policies and procedures, including those for cash handling and safety and security, to ensure the safety of all partners during each shift.
Follows all cash management and cash register policies and ensures proper cash management practices are followed by shift team.
Follows up with baristas during the shift to ensure the delivery of legendary customer service for all customers.
Provides quality beverages, whole bean, and food products consistently for all customers by adhering to all recipe and presentation standards. Follows health, safety and sanitation guidelines for all products.
Recognizes and reinforces individual and team accomplishments by using existing organizational tools and by collaborating with store manager to find new, creative, and effective methods of recognition.
Utilizes operational tools to achieve operational excellence during the shift.
Maintains regular and punctual attendance
Summary of Experience
Customer service experience in a retail or restaurant environment - 1 year
Maintain regular and consistent attendance and punctuality, with or without reasonable accommodation
Available to work flexible hours that may include early mornings, evenings, weekends, nights and/or holidays
Meet store operating policies and standards, including providing quality beverages and food products, cash handling and store safety and security, with or without reasonable accommodation
Six (6) months of experience in a position that required constant interacting with and fulfilling the requests of customers
Prepare and coach the preparation of food and beverages to standard recipes or customized for customers, including recipe changes such as temperature, quantity of ingredients or substituted ingredients
At least six (6) months of experience delegating tasks to other employees and/or coordinating the tasks of two (2) or more employees
Required Knowledge, Skills and Abilities
Ability to direct the work of others
Ability to learn quickly
Effective oral communication skills
Knowledge of the retail environment
Strong interpersonal skills
Ability to work as part of a team
Ability to build relationships
Starbucks is an equal opportunity employer of all qualified individuals; including minorities, women, veterans, and individuals with disabilities, and regardless of sexual orientation or gender identity. Starbucks will consider for employment qualified applicants with criminal histories in a manner consistent with all federal, state, and local ordinances.
Sharepoint Administrator Tier II Or Tier III
Path forms development and deployment.
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