Foreign Student Adviser Job Description Sample
Student Success Specialist/Multicultural Academic And Career Adviser
Student Success Specialist/Multicultural Academic and Career Adviser Date Posted 04/20/2018 Hiring Status Accepting Applications Location Winona Campus Position Responsibilities
The Student Success Specialist/Multicultural Academic and Career Adviser directly and programmatically provides assistance to a diverse body of undergraduate students striving to reach their academic and career goals. Situated within the Student Success Center, this position develops and provides multicultural student planning services that supports an inclusive and equitable social and learning environment for students. Such planning services will use diverse learning methods so all students can meet the University's academic requirements. The Student Success Specialist's efforts will help create inclusion for diverse populations of students from all races, ethnicities, genders, religions, sexual orientations, ages, and abilities.
Help create a welcoming, diverse, respectful and safe learning environment for all students.
Assist in the implementation of leadership development, cultural enrichment, academic and socio-emotional programs for participants to enhance student academic and personal career development and extended learning opportunities.
Work with an academic and career advising team using a whole student approach to identify student interests, abilities, and academic goals, leading to decisions regarding their academic pursuit and professional career.
Advise students about academic and graduation requirements, departmental, collegiate and University policies and procedures, and selection and registration of courses.
Assist with the development and implementation of academic and career adviser training and materials, workshops, presentations, fairs, NSOR and events.
Enhance and/or develop collaborative programs and opportunities with faculty, staff and students that contribute to the education of each student's cultural perspective.
Essential Skills and Abilities
Creative problem solving skills, attention to detail and follow-through
Ability to communicate effectively, verbally and in writing, and with required confidentiality and discretion
Ability to effectively prioritize, meet deadlines, and execute tasks in fast-paced, dynamic environment
Have high attention to detail and strong organizational skills
Be able to adapt to frequent changes in the work day and shifting priorities
Have the ability to monitor own work and quality and have proactive approach towards improving processes and systems
Ability to respectfully engage with others of diverse backgrounds in cross-cultural learning
Ability to understand issues that specifically impact retention and matriculation of students from underrepresented populations.
The successful candidate must support, respect, and advance the mission of Saint Mary's University as a Lasallian Catholic institution. Education and Experience
Bachelor's degree and minimum of 3 years' experience in student services, academic advising, career advising, retention in an academic setting, preferably in higher education; combined graduate work and years of working with diverse populations may be substituted. Master's degree preferred.
All job offers are contingent upon the successful completion of a criminal background check.
Additional Required Materials Cover letter, vita or resume, list of five professional references with contact information, and a 1-2 page statement of how the Multicultural and Career Adviser role contributes to inclusion and retention. Application Review Date 05/07/2018 Starting Date 06/04/2018 Contact Karla Baer Contact Email firstname.lastname@example.org Position Full-time Contract Length 12 Month Other Details / Information Benefits Full Work Sponsorship This position is not eligible for work sponsorship We encourage members of the protected classes as defined by the federal, state, and municipal law and those persons attracted to a university with a Lasallian Catholic identity to apply.
Foreign Student Advisor Trainee
CSU Job Listing Details
E-Mail this listing
Job ID: 7518
Foreign Student Advisor Trainee
April 25, 2018
Open until filled
Link to Apply Online:
Campus Employment Homepage:
Foreign Student Advisor Trainee (JID 7518)
Student Services Professional IB
International Student Exchange Center
Full Time / $3578 /mo.
CSUN's Commitment to You
CSUN is committed to achieving excellence through teaching, scholarship, learning and inclusion. Our values include a respect for all people, building partnerships with the community and the encouragement of innovation, experimentation and creativity.
CSUN strives to cultivate a community in which a diverse population can learn and work in an atmosphere of civility and respect. CSUN is especially interested in candidates who make contributions to equity and inclusion in the pursuit of excellence for all members of the university community.
About the University
One of the largest universities in the country, California State University, Northridge (CSUN) is an urban, comprehensive university that delivers award-winning undergraduate and graduate programs to nearly 40,000 students annually and counts more than 330,000 alumni who elevate Southern California and beyond. Since its founding in 1958, CSUN has made a significant and long-term economic impact on California, generating nearly $1.9 billion in economic impact and more than 11,700 jobs each year.
The LAEDC recognized CSUN as its 2015 Eddy Award winner for its positive economic impact. Serving more students on Pell Grants than any other institution in California, CSUN is also a social elevator and one of the most diverse universities in the country. CSUN ranks 13th in awarding bachelor's degrees to underrepresented minority students and seventh in bachelor's degrees to Latino students, serves the 13th largest Jewish student population, and enrolls the largest number of students who are Deaf and hard-of-hearing students of any U.S. state university.
The journal Nature recently named CSUN a Rising Star for scientific research, and the NSF ranks CSUN in the top five nationally among similar institutions for graduates who go on to earn doctorates in the sciences. CSUN is where individuals rise. And through them, so does Greater Los Angeles and beyond.
Under direct supervision, the Foreign Student Advisor Trainee assists with and acquires knowledge in the areas of immigration advisement processes with a special emphasis on the impact of federal non-immigrant regulations affecting international students. The incumbent acquires knowledge regarding the federal regulations pertaining to F-1 students; assists in the utilization of the Department of Homeland Security database Student and Exchange Visitor Information System (SEVIS) to perform duties associated with Designated School Official (DSO) responsibilities; acquires knowledge regarding the duties of a DSO and assists in the implementation of such responsibilities when advising students; serves as a liaison with the Social Security Administration office to help international students with obtaining required documents for work authorization; examines documents to determine lawful status of each student and clears student registration holds; assists students in resolving visa/status issues for out of status students; helps with the processes within the International and Exchange Student Center as relevant to CSUN's international student population; and performs other duties as assigned.
Equivalent to graduation from a four-year college or university in one of the behavioral sciences, public or business administration, or a job-related field. Equivalent to one year of experience in professional Student Services work at the entry trainee level.
Master's degree in a job-related field may be substituted for the required experience. The incumbent must be a U.S. permanent Resident or a U.S. citizen.
Knowledge, Skills, & Abilities
General knowledge of the methods and problems of organization and program management; working knowledge of research and interviewing techniques; working knowledge of the principles of individual and group behavior; ability to rapidly acquire such knowledge of the organization, procedures and activities of the specific campus to which the position is assigned; and working knowledge of the basic principles, practices and major trends in the Student Services field to which assigned. Ability and specialized skills to: rapidly acquire a working knowledge of the specific objectives of the campus Student Services program and its relationship to the total campus operation; interpret and apply program rules and regulations; gather and analyze data; ability to reason logically, draw valid conclusions and make appropriate recommendations; present clear and concise information orally and in written reports; establish and maintain cooperative working relationships with faculty, CSU administrators, student organizations and other private and public agencies.
Pay, Benefits, & Work Schedule
The university offers an excellent benefits package.
The salary range for this classification is: $3578 - $5061 per month.
The anticipated HIRING RATE: $3578.
HOURS: Full Time; 40 hours per week; 8:00am - 5:00pm, Monday through Friday.
TEMP: The SSP IB trainee position is based on satisfactory progress and successful completion of the training program, the incumbent will be progressively promoted from SSP IB to SSP II.
This position is a sensitive position as designated by the CSU
A background check (including a criminal records check) must be completed satisfactorily. Failure to satisfactorily complete the background check may affect the application status of applicants or continued employment of current CSU employees who apply for the position.
The person holding this position may be considered a 'mandated reporter' under the California Child Abuse and Neglect Reporting Act and is required to comply with the requirements set forth in CSU Executive Order 1083 as a condition of employment.
How To Apply
Candidates should apply by completing the CSUN on-line application utilizing: http://bit.ly/HRCSUN link. NOTE: Internal candidates should apply through the portal by accessing the View Job Openings/Apply link on the Human Resources/Employee pagelet.
Applications received through May 7, 2018, will be considered in the initial review and review of applications will continue until position is filled.
In order to be considered in the initial review, applications must be submitted prior to the date listed above. Application submissions received after the initial review date will be reviewed at the discretion of the University.
For more detailed information on the application and hiring process, please visit the link below:
Equal Employment Opportunity
CSUN is an Equal Opportunity Employer and prohibits discrimination on the basis of race, color, ethnicity, religion, national origin, age, gender, gender identity/expression, sexual orientation, genetic information, medical condition, marital status, veteran status, and disability. Our nondiscrimination policy is set forth in CSU Executive Order 1096. Reasonable accommodations will be provided for applicants with disabilities who self-disclose by contacting Recruitment Services at ext. 2101.
6535 Evaluator/Academic Adviser Trainee (Student Services Profes
CSU Job Listing Details
E-Mail this listing
Job ID: 6535
6535 Evaluator/Academic Adviser Trainee (Student Services Profes
February 7, 2018
Open until filled
Link to Apply Online:
Campus Employment Homepage:
San Diego State University is seeking applicants with demonstrated experience and/or commitment to teaching and working effectively with individuals from diverse backgrounds and members of historically underrepresented groups.
Initial review of applications will begin on February 21, 2018.
To receive full consideration, apply by February 20, 2018.
The position will remain open until filled. The online application should be completed in detail. Completion of the online application is required for consideration; a resume alone will not suffice.
For more information on San Diego State University, please click here.
This is a full-time (1.0 time-base), benefits eligible, permanent (probationary) position. This position is designated non-exempt under FLSA and is eligible for overtime compensation. Standard SDSU work hours are Monday – Friday, 8:00 a.m. to 4:30 p.m., but may vary based on operational needs.
Under general direction of the Associate Director of Advising and Evaluations, the primary responsibilities of the Evaluator/Academic Adviser trainee position are to learn Title V, CSU and SDSU policies and procedures, understand admission, evaluation and graduation processes and apply this knowledge toward the performance of the primary responsibilities of an Academic Adviser in the Office of Advising and Evaluations.
The person holding this position will be classified as a Student Services Professional 1 B for a period of twelve months, during which time they will undergo an internal training program with the expectation that at the conclusion of the twelve-month training program, he/she will independently perform the following responsibilities: 1) determine eligibility for undergraduate admission to the university; 2) evaluate records towards bachelor degree requirements including articulation, determination of transferability and exam credit awards; and 3) deliver academic advice on readmission to the university and the completion of graduation requirements for those pursuing a bachelor's degree. Upon successful completion of the training program, the incumbent will be eligible for classification as a Student Services Professional II.
For more information regarding Enrollment Services, please click here.
Compensation and Benefits
Starting salary upon appointment not expected to exceed $3,644 per month. CSU Classification Salary Range: $3,470 - $4,908 per month. Salary placement is determined by the education, experience, and qualifications the candidate brings to the position, internal equity, and the hiring department's fiscal resources.
San Diego State University offers a rich benefits package that constitutes a major portion of total compensation. For more information regarding SDSU benefits, please click here.
Equivalent to graduation from a four-year college or university in one of the behavioral sciences, public or business administration, or a job related field.
Additional specialized experience during which the applicant has acquired and successfully applied the knowledge and abilities shown above may be substituted for the required education on a year for year basis.
Possession of these knowledge and abilities is typically demonstrated through the equivalent of one year of experience in professional Student Services work at the entry trainee level. Equivalent amounts of graduate level job related education may be substituted for the required experience.
Preferred Qualifications and Specialized Skills
Proficiency with Microsoft Office Suite.
One year experience in interpreting and explaining academic policies governing public or private university admissions.
One year experience working in a college or university's admissions, advising, evaluations, registrar or other student service related office.
Knowledge of certification policies of the CSU and California community college systems.
Experience with student information and/or degree audit systems.
Experience reviewing college transcript information.
Ability to calculate grade point averages
To apply for this position, please click on the "Apply Now" button on this page. You must submit your application by clicking on the "Submit" button. If you need assistance completing your application, please click here.
Applicants with disabilities requiring assistance may call (619) 594-7099.
The person holding this position is considered a 'mandated reporter' under the California Child Abuse and Neglect Reporting Act and is required to comply with the requirements set forth in CSU Executive Order 1083 as a condition of employment.
A background check (including a criminal records check) must be completed satisfactorily before any candidate can be offered a position with the CSU. Failure to satisfactorily complete the background check may affect the application status of applicants or continued employment of current CSU employees who apply for the position.
SDSU is a smoke free campus. For more information, please click here.
SDSU is an equal opportunity employer and does not discriminate against persons on the basis of race, religion, national origin, sexual orientation, gender, gender identity and expression, marital status, age, disability, pregnancy, medical condition, or covered veteran status.
Academic Adviser 3
Campus/Location:University Park CampusDate Announced:01/05/2018Date Closing:open until filled
Job Number:76184Level/Salary Band:03 – H – Exempt Work Unit: General and Academic Officers - College of the Liberal ArtsDepartment:Liberal Arts Undergraduate AdvisingFull/Part Time:Full–Time
As a unit of the College of the Liberal Arts, Liberal Arts Undergraduate Advising collaborates with students to design academic plans that incorporate their academic career and personal goals while meeting the standards of the undergraduate degree and providing a framework upon which students can develop intellectually, socially, and professionally. Liberal Arts advisers approach their work with students holistically by acknowledging the diverse backgrounds from which students come, considering students' co-curricular interests, fostering creativity and citizenship.
We believe in supporting students in defining success for themselves and making meaning of their experiences. We are seeking someone who is committed to the values of The College of the Liberal Arts: communication, critical thinking, ethical leadership, and global awareness. The Pennsylvania State University is committed to ensuring that diversity, equity, and inclusion are central to the success of a world-class research institution, and The College of the Liberal Arts strives to increase and support diversity and fully include members of underrepresented groups among students, staff, and faculty.
We seek a candidate who will provide academic advising to undergraduate Liberal Arts students and students in other Colleges interested in entering the College of the Liberal Arts. Responsibilities include: advising students on academic policies and procedures; resolving procedural academic problems; monitoring progress of student advisees; maintaining confidentiality of student records; serving as first point of contact regarding your major(s) for assigned academic department(s), other Penn State locations, and student services offices; consulting with Department Heads and Undergraduate Officers on departmental initiatives in undergraduate education as assigned; assisting with the development of strategies to meet goals; participating in undergraduate orientation, registration activities, and presentations to students and families; coordinating a project or program, related to student success, advising strategies, diversity and inclusion, or data analysis, for the unit or the College and acting as a liaison to units in the University affiliated with that project or program; assisting in student recruitment through formal presentations, meetings with prospective students and families, and participation in programs for prospective students; and representing the College at on-campus and off-campus events and programs that may require occasional weekend and evening hours. Competencies critical to success include: attention to detail; excellent written and verbal communication skills, including public speaking; experience working with a diverse body of students; demonstrated time management skills, which includes ability to manage multiple responsibilities and to support College events and programs; ability to work independently and as a member of a team; adaptability to change, and ability to adapt to new technology and utilize it extensively in daily functions.
Applicants with a background in social science are encouraged to apply. Typically requires a Master's degree or higher plus two years of related experience, or an equivalent combination of education and experience. A Master's degree in higher education, student affairs, or counseling and/or academic advising experience is preferred.
For more information on the College please visit: http://www.la.psu.edu/current-students/undergraduate-students/about. Review of applications will begin on February 5, 2018. This is a fixed-term appointment funded for one year from date of hire with excellent possibility of re-funding.
Sub Adviser Analyst (1716-732)
The Sub-adviser Analyst (SAA) will assist the Chief Administrative Officer with the overall responsibility for overseeing third-party/unaffiliated investment adviser acting as sub-advisers to our '40 Act mutual funds. This position will participate in selecting, monitoring and managing relationships with the underlying Sub-advisers and developing due diligence standards. Incumbent will present to our Sub-adviser Oversight Committee ("SAOC"). The incumbent's value added is based on identifying the best managers and continuously confirming that they remain high quality managers.
The SAA will be responsible all of our diverse funds/products. Nine sub-advisors managing 22 accounts spanning active and passive management, equities and fixed income in both domestic and international markets, fund-of-funds, volatility overlays programs, sleeves within multi-manager funds, and funds that use derivatives extensively. Three of the sub-advisers are located in foreign countries where '40 Act funds are not their primary focus.
In conjunction with the CAO, formulate a plan to further formalize and further standardize SA oversight processes. This plan shall be sensitive to the existing process that has been in place for over a dozen years.
Gain a fulsome understanding of the SA's investment process
Monitor day-to-day trading activity in the portfolios.
Monitor various quantitative reports sent by the sub-advisers monthly.
Monitor performance measurement and performance attribution in detail.
Utilize our investment management systems, especially Factset and Charles River.
This includes disseminating internal reports on a monthly basis and using the systems on an ad hoc basis as needs arise.
These concise reports will be designed for executive management
With the CAO, attend periodic on-site due diligence meeting with sub-advisers, including their PMs, compliance personnel, traders to discuss their portfolios and all the resources behind the firms sub-advising. In time, the SAA should have a working understanding of the portfolio construction process of each portfolio manager and be able to discuss issues at their level.
Draft internal communications after each on-site due diligence meeting.
Escalate issues (i.e., problems influencing portfolios) at any time with the CAO, and the CIO as needed.
Utilize and synthesize reports from other departments, such as those related to risk management.
Collaborate on new regulatory requirements, such as the SEC new disclosure requirements on liquidity.
Draft IICO's annual requests for information ("RFI"), in preparation of the 15c process, and review the SA's responses.
Review the SA's responses to the Fund Board's annual RFI.
Meet with Investment Management Compliance to review the SA's responses to their quarterly compliance questionnaires.
Participate in responding to the Fund Board's annual 15c questionnaire addressed to us.
Monitor the fees paid to the SA
Attend "Morning Meetings" from time to time, to stay abreast of market trends
Participate in any search process for a new sub-adviser
Maintain a dashboard that scores each fund/account, for executive management
Ability to Attract Top Talent
Investment Philosophy & Culture
Investment Style Process
Parent Resources for Research and Trading Infrastructure
While the scope of the position is limited to analysis of sub-advisers and the related portfolios, the position requires a high degree of flexibility to follow the directives of the CAO.
The SAA will interface with many different constituents:
The Chief Administrative Officer, on a day-to-day basis
The Chief Investment Officer, on an adhoc basis
The SAOC, especially in the quarterly meetings
The Product Department, especially in communicating to them the events at the Sub-adviser and the investment strategies that they are employing.
The Investment Management Compliance Department, especially as it relates to understanding portfolio activity and compliance considerations
The Mutual Fund Accounting Department, especially as it relates to understanding portfolio activity and operational considerations, especially during on-boarding a new fund.
The Investment Risk Management Department, especially as is relates to assessing risk levels inherent in the portfolio
The Performance Analysis Department, on an ad hoc basis to explain investment strategy.
The Production Support, within Investment Management Operations, to ensure proper modeling of securities
In general the SAA will be the company's subject matter expert on everything related to Sub-advisers. He or she will be expected to support anyone in the company that needs information about sub-advised accounts/funds.
5-7 years of experience directly in investment management or as an investment management consultant
Mastery of investment management at a level high enough to understand the sub-adviser's investment portfolio strategy
Capability to independently utilize Factset and Charles River
Bachelors of Science required, preferably in accounting, finance, math or science
- MBA or Masters in finance preferred
Academic Adviser 5 (Cognitive Skills Instructor)
Campus/Location:College of Medicine at the Milton S. Hershey Medical CenterDate Announced:08/30/2016Date Closing:open until filled
Job Number:66216Level/Salary Band:05 – J – Exempt Work Unit: Penn State College of MedicineDepartment:Educational AffairsFull/Part Time:Full–Time
The purpose of the Cognitive Skills Program (CSP) is to provide comprehensive cognitive skills development and remediation programs to medical, graduate, and PA students on the Hershey Campus of the Penn State College of Medicine. The CSP serves all students in the College of Medicine by providing programs to help promote effective and efficient life-long learning.
In addition, remediation services will be provided for students who are struggling academically. Reporting Relationship: The Cognitive Skills Instructor reports to the Director of the Cognitive Skills Program.
Depending of the candidate's academic qualifications and interests, there may be an opportunity for an academic appointment in a clinical or basic science department. Supervision: n/a Essential Functions: Conduct individual diagnostic interviews and consultative activities for students served by the CSP in the areas of learning and test taking strategies, time management, and preparation for licensure examinations and board certification.
Plan and lead group sessions in time management, study strategies, learning theory, test taking skills, requesting feedback, and strategies for effective learning in the hospital, ambulatory settings, or other settings. Participate in orientation and board review programs as needed. Attend classes, seminars, tutorials, and other educational activities to gain thorough exposure to current educational content and methodology.
Review course and clerkship materials, including textbooks, websites, practice examinations, and other media for effective student assistance. Meet individually with students who fail an exam or course to assess the student's current learning strategies and level of academic functioning, and provide services/interventions as appropriate. Maintain files for each student who receives services from the CSP.
Maintain current knowledge of medical education and institutional curricular demands. Participate in continuous quality improvement and evaluation of the CSP. Collaborate with the Director of the CSP to develop program offerings and services.
Liaison: Maintain contact and be a resource to basic science and clinical faculty on learning issues and maintaining an optimal environment for learning.
Interact regularly with others offering student support, e.g., Student Affairs and Medical Education. Serve as a consultant to the Academic Progress Committee.
Professional Activity:Participate in professional activities consistent with academic rank. Collaborate in research efforts regarding student performance and retention. Attend medical education conferences.
Participate in medical school activities, including service on committees. Typically requires a Master's degree or higher (Ph.D. preferred) or higher plus six years of related experience, or an equivalent combination of education and experience. Qualifications of the Director:
The Instructor for CSP is a 1.0 FTE position. A Master's degree in educational or cognitive psychology with specialization in learning and remediation is required; advanced training is encouraged. Previous experience working with students in program development and individual remediation in health sciences education is required. Strong interpersonal and communication skills (both oral and written) are essential.
Peer Career Adviser
Campus/Location:Penn State AbingtonDate Announced:04/12/2018Date Closing:open until filled
Job Number:78346Work Unit: Penn State AbingtonDepartment:Career & Professional DevelopmentFull/Part Time:Part–Time
The Career and Professional Development Center is seeking students for an exciting leadership position with our office! Gain professional and leadership experience while assisting fellow students and engaging with employers recruiting Penn State students.
Peer Career Advisers assist fellow students with career information, resources and referrals, including but not limited to marketing programs and resources, critiquing resumes and cover letters, assisting with special events such as career fairs and professional development workshops, advise students on online tools and resources such as the Nittany Lion Career Network, and participate in weekly staff meetings and other duties as assigned. Qualified applicants must possess excellent communication, presentation, writing, and technical skills. Must be creative and have an ability to employ multiple forms of marketing strategies, including social media.
A strong customer service orientation is required. Applicants must be currently enrolled Abington students.
Academic Adviser 4
Campus/Location:University Park CampusDate Announced:04/04/2018Date Closing:open until filled
Job Number:78123Level/Salary Band:04 – I – Exempt Work Unit: College of the Liberal ArtsDepartment:Undergraduate StudiesFull/Part Time:Full–Time
Provide academic advising to undergraduate Liberal Arts students and students in other Colleges interested in entering the College of the Liberal Arts. Advise students on academic policies and procedures, resolve procedural academic problems, monitor progress of student advisees, and maintain confidentiality of student records.
Participate in undergraduate orientation and registration activities and presentations to students and families. Within assigned department, consult with Department Heads and Undergraduate Officers on departmental initiatives in undergraduate education. Supervise other advisers within region.
In collaboration with the other Lead Advisers and Director of Academic Advising, participate in developing strategies to meet unit goals and to operate the advising unit. Lead initiatives within the College, which may include developing new targeted College-wide undergraduate programming; developing new advising interventions; overseeing existing programs; developing and implementing advising-related assessment and retention programs, etc. Operate as point of contact regarding assigned majors for other Penn State locations and student services offices.
Represent the College at on-campus and off-campus events and programs that may require occasional weekend and evening hours. Assist in student recruitment through formal presentations, meetings with prospective students and families, and promotion of degree programs in assigned departments. Typically requires a Master's degree or higher plus four years of related experience, or an equivalent combination of education and experience.
Demonstrated potential for leadership and/or evidence of professional development of leadership knowledge and skills is strongly desired. Competencies critical to success include academic advising knowledge and experience; excellent written and oral communication skills, including ability to address challenging topics within the unit using clear and open communication; sensitivity to the needs of multiple stakeholders; experience working with a diverse body of students; demonstrated time management skills, which includes ability to manage multiple responsibilities; ability to work independently and as a member of a team; organizational skills; and working knowledge of computer applications.
Serving as an engaged member of the Business Advising and Student Engagement Team, the position will advise undergraduate students in the College of Business (CoB) using knowledge of CoB programs, policies, and procedures as well as university programs. This position will assist students with understanding academic standards, major/minor options, and course selection opportunities, and will serve as a referral agent to appropriate campus resources to meet the diverse needs of students.
The University of Nebraska-Lincoln seeks to attract and retain a high performing and diverse workforce in which employees’ differences are respected and valued to better meet the varying needs of the diverse populations we serve. The university fosters a diverse and inclusive work environment that promotes collaboration so that all individuals are able to participate and contribute to their full potential.
As an EO/AA employer, qualified applicants are considered for employment without regard to race, color, ethnicity, national origin, sex, pregnancy, sexual orientation, gender identity, religion, disability, age, genetic information, veteran status, marital status, and/or political affiliation. See: http://www.unl.edu/equity/notice-nondiscrimination.
Insurance Adviser Customer Care
Insurance Adviser Customer Care
Sponsorship is not available for this position. ASI generally does not sponsor foreign national candidates for work authorization except for positions that in our determination require highly specialized knowledge and for which candidate sponsorship is appropriate.
Note to current employees: Ensure you coordinate with your team lead prior to applying for this position. We may use additional sources for validating qualifications, (e.g., performance evals, leader input).
American Strategic Insurance is a leading writer of Property and Casualty products. ASI offers Personal Lines Property products in over 40 states, and is currently in the process of expanding nationally.
ASI is ranked a top employer in Florida, and in Tampa Bay, for many years. ASI is an independently-managed insurance company that is a member of the Progressive group of companies.
Prior to accepting a position at ASI, candidates must consent to pre-employment background check. Any offer of employment extended is contingent upon the results of the background check.
ASI Insurance Service
St. Petersburg, FL
Property and Casualty
Monday-Friday 11:00 am to 8:00 pm
Provides policy support and resolves ASI customer inquiries by analyzing policy contracts, making policy changes and provides policy retention.
Essential Job Functions
Assists customers in collecting potential quote information, makes changes to policy information, or cancels existing policy coverage.
Documents all phone conversations with customers for accurate record keeping.
Assists agents in the completion and follow-up document collection of all issued policies.
Processes payments and endorsements as directed.
Handles complaints concerning billing or service rendered. Refers complaints of service failures to designated person for investigation.
Analyzes policy contracts.
Performs other duties as assigned.
High school diploma, GED, or equivalent required. Associates degree preferred.
2044 or 220 license preferred. If not currently licensed, we will assist you in becoming licensed. You must become licensed within 30 days of being hired
Willingness to work in a high-call-volume environment.
Ability to grasp concepts quickly, pay attention to details, think through problems logically, and make appropriate decisions.
Possesses strong English vocabulary, basic grammar skills, and professional decorum. Writing is clear and easy-to-read. Bi-lingual skills helpful.
Strong organizational skills.
The ability to multi-task in a fast-paced environment.
Demonstrates active listening skills through effective use of questions, reflection, and empathy.
Demonstrates the ability to get along with work associates.
The ASI Culture and Benefits
The ASI Culture is like no other. While ASI stands for "American Strategic Insurance," we also believe it stands for "Attitude, Speed and Innovation." It is through these principles we plan our day and measure our success. This can be seen through the way our team members interact with each other, the fan letters from our agents and customers, to our success during a time where other companies have struggled.
ASI offers outstanding benefits, health insurance for employees and dependents, dental, vision, up to 6% matching on our 401(k) retirement plan, earned time off, life insurance, and much more!
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