Gold Reclaimer Job Description Sample

At Westin, we are committed to empowering the well-being of our guests by providing a refreshing environment, thoughtful amenities, and revitalizing programming to help ensure that they leave feeling better than when they arrived. We recognize that travel can be disruptive to our guests' well-being, and we're energized to assist as partners in helping them maintain control and soaring above it all while on the road. Everything we do is designed to help guests be at their best, and they appreciate our supportive attitude, anticipatory service and extensive knowledge on how to best assist them throughout their stay. We are looking for dynamic people who are excited to join the team and ready to jump into any situation to give a helping hand. If you're someone who has is positive, adaptable and intuitive, and has a genuine interest in the well-being of others around you, we invite you to discover how at Westin, together we can rise.

JOB SUMMARY

Accountable for the quality, consistency and production of the specialty restaurant kitchen. Exhibits culinary talents by personally performing tasks while leading the staff and managing all food related functions. Coordinates menus, purchasing, staffing and food preparation for the property's specialty restaurant. Works with team to improve guest and employee satisfaction while maintaining the operating budget. Must ensure sanitation and food standards are achieved. Develops and trains team to improve results.

CANDIDATE PROFILE

Education and Experience

• High school diploma or GED; 4 years experience in the culinary, food and beverage, or related professional area.

OR

• 2-year degree from an accredited university in Culinary Arts, Hotel and Restaurant Management, or related major; 2 years experience in the culinary, food and beverage, or related professional area.

CORE WORK ACTIVITIES

Setting and Ensuring Culinary Standards and Responsibilities are Met for Specialty Restaurant

• Develops, designs, or creates new applications, ideas, relationships, systems, or products, including artistic contributions for specialty restaurant.

• Supervises specialty restaurant kitchen shift operations and ensures compliance with all Food & Beverage policies, standards and procedures.

• Maintains food preparation handling and correct storage standards.

• Recognizes superior quality products, presentations and flavor.

• Plans and manages food quantities and plating requirements for the specialty restaurant.

• Communications production needs to key personnel.

• Assists in developing daily and seasonal menu items for the specialty restaurant.

• Ensures compliance with all applicable laws and regulations.

• Follows proper handling and right temperature of all food products.

• Estimates daily specialty restaurant production needs.

• Prepares and cooks foods of all types, either on a regular basis or for special guests or functions.

• Checks the quality of raw and cooked food products to ensure that standards are met.

• Determines how food should be presented and creates decorative food displays.

Leading Kitchen Team

• Supervises and coordinates activities of cooks and workers engaged in food preparation.

• Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example.

• Leads shift teams while personally preparing food items and executing requests based on required specifications.

• Supervises and manages specialty restaurant kitchen employees. Managing all day-to-day operations. Understanding employee positions well enough to perform duties in employees' absence.

• Encourages and builds mutual trust, respect, and cooperation among team members.

• Serving as a role model to demonstrate appropriate behaviors.

• Ensuring and maintaining the productivity level of employees.

• Ensures employees are cross-trained to support successful daily operations.

• Ensures employees understand expectations and parameters.

• Establishes and maintains open, collaborative relationships with employees and ensures employees do the same within the team.

Establishing and Maintaining Specialty Restaurant Kitchen Goals

• Sets and supports achievement of kitchen goals including performance goals, budget goals, team goals, etc.

• Developing specific guidance and plans to prioritize, organize, and accomplish daily kitchen operations work.

• Understands the impact of kitchen operation on the overall property financial goals and objectives and manages to achieve or exceed budgeted goals.

• Effectively investigates, reports and follows-up on employee accidents.

• Knows and implements company safety standards.

Ensuring Exceptional Customer Service

• Provides services that are above and beyond for customer satisfaction and retention.

• Manages day-to-day operations, ensuring the quality, standards and meeting the expectations of the customers on a daily basis.

• Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed.

• Sets a positive example for guest relations.

• Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement.

• Empowers employees to provide excellent customer service.

• Handles guest problems and complaints.

• Interacts with guests to obtain feedback on product quality and service levels.

Managing and Conducting Human Resource Activities

• Identifies the developmental needs of others and coaching, mentoring, or otherwise helping others to improve their knowledge or skills.

• Participates in training specialty restaurant staff on menu items including ingredients, preparation methods and unique tastes.

• Manages employee progressive discipline procedures.

• Participates in the employee performance appraisal process, providing feedback as needed.

• Uses all available on the job training tools for employees.

• Assists as needed in the interviewing and hiring of employee team members with appropriate skills.

Additional Responsibilities

• Provides information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.

• Analyzes information and evaluating results to choose the best solution and solve problems.

• Attends and participates in all pertinent meetings.

Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Marriott International does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws.

General Responsibilities

The Gold Choice Counter Sales Representative Lead is an essential member of the airport location team and is the brand ambassador, providing the fastest, easiest, and most valued experience to our customers. This sales commissioned team member provides world class customer service and professionally and effectively sells Hertz products and services to meet our Gold Plus Rewards customer's travel needs.

The key responsibilities and accountabilities are:

• Effectively communicate and offer ancillary products, services and upgrades to enhance our Gold Plus Rewards customer's travel experience.

• Strong emphasis on selling and revenue maximization on core products such as, but not limited to, options to waive customer's responsibility of damage, fuel options and vehicle upsells.

• Achieve personal sales goals while supporting the goals of the team.

• Personally welcome Gold Plus Rewards customers with a pleasant greeting and answer questions in a friendly manner.

• Provide world class customer service to valued Gold Plus Rewards customers by managing the rentals and the exit process, in compliance with Hertz's policies and procedures, with accuracy and attention to detail.

• Resolve customer issues and concerns tactfully, using effective customer service techniques.

• Drive continuous improvement by communicating customer feedback to team and engaging in action planning to improve operational performance and customer satisfaction.

• Operate within the areas of rental counter, Gold Choice, and exit gate at the location.

• Maintain appearance appropriate for providing best in class customer service in accordance with established guidelines.

• Keep work area organized and free of clutter.

Mandatory Requirements

Educational Background:

High School Diploma or equivalent

Professional Experience:
1- 2 years customer service and/or sales experience required.

Basic Qualifications:

Proven strong sales and closing skills and the ability to sell in a friendly, engaging manner

Passion for customer service and attention to detail – Goes the extra mile

A minimum of one year of sales or customer experience in a high volume or service oriented environment

Strong computer proficiency, including typing skills and the ability to navigate through multiple computer systems

Must be able to:

• Demonstrate good communication skills both written and oral. Communicate in English clearly and proficiently. Candidates fluent in other languages are encouraged to apply.

• Have the competitive drive and confidence to succeed in a commission-based environment

• Work in a fast pacedenvironment with a variety of tasks. Excellent organizational and time management skills

• Demonstrate sales, professionalism and interpersonal skills

• Show a high level of ownership, accountability and initiative.

• Proven experience of working well within a team.

• 100% customer focus, with proven experience within a customer facing environment

• Work flexible shifts including weekends and holidays; and work overtime as required

• Work outdoors during all weather conditions

• Lift up to 25 pounds

• Stand or sit for long periods of time

Physical Requirements:

Applicant must possess all hearing, speaking and communicating capabilities necessary to complete the responsibilities detailed above. The essential functions of this position include, but are not limited to, the following such as sitting, standing, speaking, hearing, writing, typing, filing, seeing, and reading. Knowledge of equipment operation such as computer terminal, telephone, calculator, and fax machine is required.

EEO StatementHertz is an equal opportunity affirmative action employer and administers all personnel practices without regard to race, color, religion, sex, age, national origin, sexual orientation, gender identity or expression, marital status or domestic partnership status, disability, protected veteran status or military status, genetic information, or any other category protected under applicable law. Hertz is committed to taking affirmative steps to promote the employment and advancement of minorities, women, persons with disabilities and protected veterans.

Operations Associate

• Black Gold Mall

Location: Hazard, KY, United States

• Black Gold Mall 278 Black Gold Blvd

Job ID: 1044106

Date: Yesterday

Job Description

General Description

At JCPenney, we share a passion for serving customers, supporting our communities and being the best retailer for all families. As a company founded on the Golden Rule, our success is rooted in the belief that we treat everyone the way we would want to be treated. At every touchpoint, customers will discover stylish merchandise at incredible value from an extensive portfolio of private, exclusive and national brands. Reinforcing this shopping experience is the customer service and warrior spirit of approximately 98,000 associates across the globe, all driving toward helping customers find what they love for less time, money and effort.

Working at JCPenney means joining a dedicated team of associates who are encouraged to be uniquely themselves in a safe, caring and welcoming environment. It is a place where careers prosper, accomplishments are celebrated and diversity flourishes. It's a place that's meant for you.

The Operations Associate's role is to create an outstanding customer experience by performing operations functions within the store. The Operations Associate role is an early morning position and you will work with the a team to perform functions prior to store opening.

Responsibilities

• Customer Service – You're maneuvering around the store at a fast pace, working with all the latest merchandise, but when a customer stops to ask you a question or request assistance, there's no one they'd rather be talking to other than you.

• Executes pricing and signing – You can change ticket prices and signing on merchandise across the store better and faster than anyone!

• Replenish and restock the store: You understand the needs of the customer. When merchandise is getting low, you assist your sales floor peers and leaders by pulling and preparing merchandise to go the floor in order to ensure all of our customers have the styles and sizes they need.

• Receive and unload merchandise: You work with your co-workers to unload a truck and prepare the merchandise in the backroom.

• Backroom standards: You keep the stockroom safe, clean, and organized .

• Omnichannel: You will contribute to Omichannel efforts including Buy Online Pickup in Store, Ship from Store, Order Delivery and Returns, Shipping Online Orders, and Merchandise Receiving.

• Merchandise strategy: You take the plans that have been communicated by leadership on where to place merchandise throughout the store and execute the plan with efficiency and detail. You understand the merchandising standards and work to deliver an outstanding customer experience by maintaining these standards as you flow goods to the sales floor.

• Participates in a learning environment: You absorb new information from your peers or training materials on our merchandise, shrink, safety, productivity, and other business processes.

Skills and Characteristics:

• Results: Solve problems and make smart decisions that drive sales, profit or customer service; execute your work efficiently and effectively; inspire strong performance in yourself and others

• Ownership: Provide great customer service; cooperate and build positive, inclusive and respectful relationships; take accountability for your actions and outcomes

• Intensity: Proactively find ways to improve the customer experience; show the confidence and courage to do what's right; take action with energy and urgency

• Work experience- 1-2 years retail experience

Job Title: Operations Associate

• Black Gold Mall

Location: Hazard, KY, United States

• Black Gold Mall 278 Black Gold Blvd

Job ID: 1044106

J.C. Penney Company Inc.

Plano, Texas

Cashier

• Black Gold Mall

Location: Hazard, KY, United States

• Black Gold Mall 278 Black Gold Blvd

Job ID: 1042851

Date: Yesterday

Job Description

General Description

At JCPenney, we share a passion for serving customers, supporting our communities and being the best retailer for all families. As a company founded on the Golden Rule, our success is rooted in the belief that we treat everyone the way we would want to be treated. At every touchpoint, customers will discover stylish merchandise at incredible value from an extensive portfolio of private, exclusive and national brands. Reinforcing this shopping experience is the customer service and warrior spirit of approximately 98,000 associates across the globe, all driving toward helping customers find what they love for less time, money and effort.

Working at JCPenney means joining a dedicated team of associates who are encouraged to be uniquely themselves in a safe, caring and welcoming environment. It is a place where careers prosper, accomplishments are celebrated and diversity flourishes. It's a place that's meant for you.

As a Cashier you are accountable for the customer service and sales experience including: maintaining checkout standards; assisting with general operations such as Omnichannel, recovery and inventory; and upholding performance standards relative to shrink/safety and meeting performance standards associated with the role.

Responsibilities

• Customer Service & Sales – Greets and assists customers while providing excellent customer service. Demonstrates WORTH behaviors consistently. Partners where needed for additional support. Actively and enthusiastic engages customer while working to resolve problems and assist with credit, rewards and gift card programs. Promotes Findmore and other programs intended to drive sales and enhance customer service.

• Checkout Standards – Completes checkout processes including returns and re-ticketing. Assists with the signing and merchandising standards at all checkouts while stocking and merchandising Impulse Fixtures and replenishment. Proactively calls for assistance when additional help is needed in checkout. Utilizes Point of Sale on Mobile Warrior device to support line management.

• General Operations – Assists with Omnichannel efforts as needed. Assists with recovery, put backs and fitting room maintenance as needed. Participates in annual inventory processes

• Performance Standards – Supports company shrink and safety initiatives. Meets established performance standards for the role on a consistent basis, including (but not limited to) the company's iCAP program, product and service sales, customer service, profit, productivity, and attendance.

Skills & Experience

To achieve success at JCPenney, a Cashier will possess the following:

• Solve problems and make smart decisions that drive sales, profit or customer service; execute your work efficiently and effectively; inspire strong performance in yourself and others.

• Provide great customer service; cooperate and build positive, inclusive and respectful relationships; take accountability for your actions and outcomes

• Proactively find ways to improve the customer experience; show the confidence and courage to do what's right; take action with energy and urgency

• Results – Solves problems and makes smart decisions that drive sales, profit and customer service; executes work effectively and efficiently; holds self accountable to a high standards to achieve results; adapts quickly to changing situations with energy and a positive attitude

• Ownership – Provides great customer service; cooperates and builds positive, inclusive and respectful relationships; takes accountability for own actions and outcomes

• Intensity – Proactively finds ways to improve the customer experience; shows the confidence and courage to do what is right; takes action with energy and urgency

Job Title: Cashier

• Black Gold Mall

Location: Hazard, KY, United States

• Black Gold Mall 278 Black Gold Blvd

Job ID: 1042851

J.C. Penney Company Inc.

Plano, Texas

Cashier Assistant

• Black Gold Mall

Location: Hazard, KY, United States

• Black Gold Mall 278 Black Gold Blvd

Job ID: 1074600

Date: December 7, 2018

Job Description

General Description

At JCPenney, we share a passion for serving customers, supporting our communities and being the best retailer for all families. As a company founded on the Golden Rule, our success is rooted in the belief that we treat everyone the way we would want to be treated.

At every touchpoint, customers will discover stylish merchandise at incredible value from an extensive portfolio of private, exclusive and national brands. Reinforcing this shopping experience is the customer service and warrior spirit of approximately 98,000 associates across the globe, all driving toward helping customers find what they love for less time, money and effort.

Working at JCPenney means joining a dedicated team of associates who are encouraged to be uniquely themselves in a safe, caring and welcoming environment. It is a place where careers prosper, accomplishments are celebrated and diversity flourishes. It's a place that's meant for you.

As the Cashier Assistant, you will contribute to profitable sales growth by assisting and training Cashier associates and delivering company checkout experience strategies.

Responsibilities

• Customer Service & Sales – Greets each customer in a friendly and professional manner. Actively listens to customer issues in a calm and agreeable manner to resolve problems.
  
  Assists with credit, rewards and gift card programs throughout the store. Models and holds team accountable for outstanding customer service.

• Cashier Performance – Role model for cashiering performance and efficiencies. Trains and supports all cashier associates on checkout procedures.
  
  Monitors associate productivity by utilizing Point of Sale productivity metrics. Coaches and recognizing team.

• Line Management & Checkout Standards – Supports the line management process by proactively shifting resources to support increased traffic. Monitors checkout standards are being followed and met.
  
  Proficient at Point of Sale processes; including Mobile check out. Oversees cleanliness, signing, supplies and organization of checkout stations.

• General Operations – Assists with the Productivity Standards Program processes. Participates in annual inventory processes. Assists with recovery, put backs and fitting room maintenance as needed.

• Omnichannel – Resolves customer Omnichannel needs in a timely manner and partner with Cashier Supervisor or Manager on Duty for any customer service needs. Assists with Enterprise Fulfillment reporting and metrics and takes action to resolve issues.
  
  Shares reporting and metrics results with team and uses information to motivate or train associates. Assists in processing jcp.com orders, aged and undelivered orders/returns, and supporting systems. Supports binning and pick-and-pack processes for jcp.com orders as needed.

• Performance Standards – Supports company shrink and safety initiatives. Meets established performance standards for the role on a consistent basis, including (but not limited to) the company's credit goals, product and service sales, customer service, profit, productivity and attendance.

Skills & Experience

To achieve success at JCPenney, a Cashier Assistant will possess the following:

• Results – Solve problems and make smart decisions that drive sales, profit and customer service; execute work efficiently and effectively; inspire strong performance in yourself and others.

• Ownership – Provide great customer service; cooperate and build positive, inclusive and respectful relationships; take accountability for your actions and outcomes.

• Intensity – Proactively find ways to improve the customer experience; show the confidence and courage to do what's right; take action with energy and urgency.

Job Title: Cashier Assistant

• Black Gold Mall

Location: Hazard, KY, United States

• Black Gold Mall 278 Black Gold Blvd

Job ID: 1074600

J.C. Penney Company Inc.

Plano, Texas

Maintenance Associate

• Black Gold Mall

Location: Hazard, KY, United States

• Black Gold Mall 278 Black Gold Blvd

Job ID: 1052940

Date: December 7, 2018

Job Description

General Description

At JCPenney, we share a passion for serving customers, supporting our communities and being the best retailer for all families. As a company founded on the Golden Rule, our success is rooted in the belief that we treat everyone the way we would want to be treated. At every touchpoint, customers will discover stylish merchandise at incredible value from an extensive portfolio of private, exclusive and national brands. Reinforcing this shopping experience is the customer service and warrior spirit of approximately 98,000 associates across the globe, all driving toward helping customers find what they love for less time, money and effort.

Working at JCPenney means joining a dedicated team of associates who are encouraged to be uniquely themselves in a safe, caring and welcoming environment. It is a place where careers prosper, accomplishments are celebrated and diversity flourishes. It's a place that's meant for you.

Job Description:

In this position, you will perform custodial and other miscellaneous duties in order to maintain the store cleanliness and positively impact the customer's in-store experience.

Responsibilities:

• Cleaning

• Cleans the sales floor, offices, stockrooms, salon, restrooms and other areas of the store in accordance with the company standards for cleanliness and in a manner that is safe for associates and customers and without damage to the building or finishes

• Inventory/Equipment

• Maintains an inventory of cleaning supplies and equipment of operable condition and arranges for repairs when necessary

• Communicates re-ordering needs to General Manager when applicable

• Customer Service & Sales

• Greets and assists customers in finding products and delivers outstanding customer service

• Partners with Sales Associates when customers require a deeper level of product information

• Support

• Performs other support duties as assigned by supervisor

• Follows company trash, recycling and hazardous materials processes

• Performance standards

• Consistently meets established performance standards for the role, including (but not limited to) product and service sales, customer service, productivity, and attendance

Skills & Characteristics:

To achieve success at JCPenney, you will possess the following:

Results Solves problems and makes smart decisions that drive sales, profit or customer service, execute your work efficiently and effectively

Ownership Provide great customer service and take accountability for your actions and outcomes

Intensity Proactively find ways to improve the customer experience, show the confidence and courage to do what's right; take action with energy and urgency

Job Title: Maintenance Associate

• Black Gold Mall

Location: Hazard, KY, United States

• Black Gold Mall 278 Black Gold Blvd

Job ID: 1052940

J.C. Penney Company Inc.

Plano, Texas

Fairmont Gold Attendant

Fairmont Gold is a special place! The personalized service provided to guest in the private lounge, will show them that you truly care. The luxury our Guests experience and the memories you make as a Fairmont Gold Attendant will create a sense of loyalty that will ensure their return.

Hotel Overview:
The Fairmont Dallas, located in the Arts District of downtown Dallas, offers 545 elegant guestrooms and suites, with over 73,000 square feet of banqueting and meeting space. For over forty years, the Fairmont Dallas has been the setting for countless civic, social, cultural, convention and corporate events, but more importantly the setting for thousands of memories.

Summary of Responsibilities:

Reporting to the Fairmont Gold Manager, responsibilities and essential job functions include but are not limited to the following:

• Consistently offer professional, friendly and engaging service

• Prepare the Fairmont Gold Lounge for breakfast and evening service including food and beverage/bar presentation, breaking down and setting up the daily kitchen set up

• Maintain the Gold Lounge by clearing and resetting tables, as required, and washing all dishes—ensure the cleanliness of the area

• Maintain the food and bar throughout the service periods

• Provide exceptional service to our guests by individualizing offerings based on preferences—and provide table-side service whenever possible

• Daily: keep the pantry area clean, organized, and stocked. Use "clean as you go" work ethics

• Follow department policies, procedures and service standards

• Follow all safety policies

• Other duties as assigned

Qualifications:

• Previous customer related experience preferred

• Must possess a professional presentation

• Strong interpersonal and problem solving abilities

• Highly responsible & reliable

• Ability to work well under pressure in a fast paced environment

• Ability to work cohesively with fellow colleagues as part of a team

• Ability to focus attention on guest needs, remaining calm and courteous at all times

Physical Aspects of Position:

Physical aspects of the position include but are not limited to the following:

• Frequent standing and walking throughout shift

• Occasional kneeling, pushing, pulling, lifting

• Occasional ascending or descending ladders, stairs and ramps

Visa Requirements:
Must be able to provide proof of employment eligibility to work in the United States.

APPLY TODAY: Whether you're launching your career or seeking meaningful employment, we invite you to visit http://www.fairmontcareers.com/ to learn more about Fairmont Hotels & Resorts—and the extraordinary opportunities that exist!

ABOUT FAIRMONT HOTELS & RESORTS

At Fairmont Hotels & Resorts we offer our guests the finest hospitality experience in each of our destinations. And we know that, to offer our guests the best, we first need to offer our employees the best. That's why you'll find exceptional work opportunities—throughout North America and the Caribbean, Europe and Africa, the Middle East and Asia Pacific—as well as industry-leading training, career development, recognition and rewards. Fairmont Hotels & Resorts is a celebrated collection of hotels that includes landmark locations like London's The Savoy, New York's The Plaza, and Shanghai's Fairmont Peace Hotel. Our teams are guided by values of Respect, Integrity, Teamwork and Empowerment; we employ the highest ethical and quality standards, treating all colleagues with fairness and dignity. A community and environmental leader, Fairmont is also regarded for its responsible tourism practices and award-winning Green Partnership program. An exciting future awaits!

Advance your career at Liberty Mutual Insurance - A Fortune 100 Company!

Hiring for 1st Quarter 2019

Our Common Purpose is the guiding principle that exemplifies the way we behave at Liberty Mutual Insurance. It supports us and keeps us on track as we strive to achieve our business goals. It defines how we interact with our customers, agents, and each other to deliver the kind of exceptional customer experience that differentiates us from our competitors. We achieve our Common Purpose by demonstrating our Quality Standards of behaving with integrity, delivering expertise, showing care and compassion, and making things easy.

The Gold Service program contributes to Safeco's position as a leader in the independent agency channel. Through Gold, we provide industry leading expertise to help our independent agents grow and care for their customers 24 hours a day/7 days a week/365 days a year. Our support not only improves customer experiences, but also allows agents to focus on other areas of their business, like promoting quality growth for Safeco.

At the heart of growing our program is you – our valued employee!

Responsibilities:

• Helps customers in their time of need by building rapport, responding to, and resolving inbound phone calls in a fast-paced call center environment. This is done by identifying and providing services and solutions to their questions regarding renewals, coverage, eligibility, billing, and policy changes.

• Delivers expertise by identifying and analyzing customer and agent needs to ensure high satisfaction, growth and retention of business.

• Provides counsel, guidance and suggestions to our customers to adequately cover and protect what they value most. This is done by using upselling and cross-selling sales skills to educate customers and agents on new and existing insurance products & services.

• Upholds our customer care standards by achieving individual goals on call quality, handle time, lead transfer ratio, adherence, first call resolution, and reliability.

• Maintains and tracks accurate data in various computer systems.

Qualifications:

• Associate's degree and/or 6-12+ months' relevant work experience.

• Strong customer service skills using resolve, patience, and empathy; excellent oral and written communication skills.

• Ability to advise and recommend additional insurance products and services.

• Proficiency with computers, knowledge and ability to use Microsoft Office tools.

• Ability to multitask, think-talk-type during customer calls, type 25 WPM.

We are hiring for 1st Quarter 2019. Our hours of operation are from 7:00AM to 8:00PM, 7 Days a week. We support our customers 24 hours a day/7 days a week/365 days a year so our customer service representatives need to be flexible to work within the hours of operation, plus weekends and holidays.

Through our company paid 10 week training program, you will learn about insurance policies, regulations, servicing, and what it takes to demonstrate our Quality Standards and Common Purpose, delighting our customers and agents every step of the way. Training hours are from 9:00AM-5:00PM, Monday through Friday. This includes formal classroom instruction, assessments, and testing to pass the Personal Lines Licensing exam, which is a requirement for this role.

Our Gold team plays an essential role in delivering #peaceofmind to our customers and agents, and we look forward in having you join us to help achieve our goals together.

Benefits:

We value your hard work, integrity and commitment to positive change. In return for your service, it's our privilege to offer you benefits and rewards that support your life and well-being. To learn more about our benefit offerings please visit:

General Responsibilities

The Gold Choice Counter Sales Representative Lead is an essential member of the airport location team and is the brand ambassador, providing the fastest, easiest, and most valued experience to our customers. This sales commissioned team member provides world class customer service and professionally and effectively sells Hertz products and services to meet our Gold Plus Rewards customer's travel needs.

The key responsibilities and accountabilities are:

• Effectively communicate and offer ancillary products, services and upgrades to enhance our Gold Plus Rewards customer's travel experience.

• Strong emphasis on selling and revenue maximization on core products such as, but not limited to, options to waive customer's responsibility of damage, fuel options and vehicle upsells.

• Achieve personal sales goals while supporting the goals of the team.

• Personally welcome Gold Plus Rewards customers with a pleasant greeting and answer questions in a friendly manner.

• Provide world class customer service to valued Gold Plus Rewards customers by managing the rentals and the exit process, in compliance with Hertz's policies and procedures, with accuracy and attention to detail.

• Resolve customer issues and concerns tactfully, using effective customer service techniques.

• Drive continuous improvement by communicating customer feedback to team and engaging in action planning to improve operational performance and customer satisfaction.

• Operate within the areas of rental counter, Gold Choice, and exit gate at the location.

• Maintain appearance appropriate for providing best in class customer service in accordance with established guidelines.

• Keep work area organized and free of clutter.

Mandatory Requirements

Educational Background:

High School Diploma or equivalent

Professional Experience:
1- 2 years customer service and/or sales experience required.

Basic Qualifications:

Proven strong sales and closing skills and the ability to sell in a friendly, engaging manner

Passion for customer service and attention to detail – Goes the extra mile

A minimum of one year of sales or customer experience in a high volume or service oriented environment

Strong computer proficiency, including typing skills and the ability to navigate through multiple computer systems

Must be able to:

• Demonstrate good communication skills both written and oral. Communicate in English clearly and proficiently. Candidates fluent in other languages are encouraged to apply.

• Have the competitive drive and confidence to succeed in a commission-based environment

• Work in a fast pacedenvironment with a variety of tasks. Excellent organizational and time management skills

• Demonstrate sales, professionalism and interpersonal skills

• Show a high level of ownership, accountability and initiative.

• Proven experience of working well within a team.

• 100% customer focus, with proven experience within a customer facing environment

• Work flexible shifts including weekends and holidays; and work overtime as required

• Work outdoors during all weather conditions

• Lift up to 25 pounds

• Stand or sit for long periods of time

Physical Requirements:

Applicant must possess all hearing, speaking and communicating capabilities necessary to complete the responsibilities detailed above. The essential functions of this position include, but are not limited to, the following such as sitting, standing, speaking, hearing, writing, typing, filing, seeing, and reading. Knowledge of equipment operation such as computer terminal, telephone, calculator, and fax machine is required.

EEO StatementHertz is an equal opportunity affirmative action employer and administers all personnel practices without regard to race, color, religion, sex, age, national origin, sexual orientation, gender identity or expression, marital status or domestic partnership status, disability, protected veteran status or military status, genetic information, or any other category protected under applicable law. Hertz is committed to taking affirmative steps to promote the employment and advancement of minorities, women, persons with disabilities and protected veterans.