Gold Reclaimer Job Description Sample

Fairmont Gold Manager

At Fairmont Hotels & Resorts, unparalleled service and luxury await guests of Fairmont Gold, our exclusive "hotel within a hotel" experience. As Fairmont Gold Manager, your leadership will foster an engaged team of service professionals who bring our exceptional "Fairmont Gold standards" to life – and turn moments into memories for our guests.

Hotel Overview:
Picture a shimmering oasis overlooking the Sonoran Desert and the McDowell mountains - Fairmont Scottsdale Princess offers luxury and world class hospitality with over 200,000 square feet of meeting space. This award-winning meetings resort has 750 guest rooms, five award-winning restaurants, six sparkling heated pools, and a luxurious Well & Being Spa. The Fairmont Scottsdale Princess was recently recognized with the AAA Five Diamond rating for its 28th year, making it one of the longest running AAA Five Diamond Resorts in the America's. The only thing missing is you!

Summary of Responsibilities:

Reporting to the Assistant Director of Rooms, responsibilities and essential job functions include but are not limited to the following:

• Consistently offer professional, friendly and engaging service

• Lead and manage the Fairmont Gold team to ensure all Fairmont Gold standards and operating procedures are adhered to

• Ensure the highest possible revenues are generated for Fairmont Gold with a minimum of associated expenses. Work with the Sales & Front Office teams to ensure strategies are in place to maximize revenue opportunities

• Track and forecast daily, weekly and monthly Fairmont Gold occupancy levels and plan the department accordingly

• Develop and maintain contacts with business partners, concessionaires and counterparts of Fairmont Gold throughout Fairmont Hotels & Resorts

• Handle guest concerns and react quickly, logging and notifying proper areas

• Work with the Executive Chef to determine the Fairmont Gold Lounge menu, food cost, ordering and presentation

• Balance operational, administrative and Colleague needs

• Follow department policies, procedures and service standards

• Follow all safety policies

• Other duties as assigned

Qualifications:

• 3-4 years of leadership experience in a luxury environment capacity required.

• Previous experience within hotel operations and Food & Beverage required

• Entrepreneurial skills and attributes preferred

• Previous Property Management System experience required

• University/College degree in a related discipline preferred

• Must possess a professional presentation

• Ability to focus attention on guest needs, remaining calm and courteous at all times

• Adhere to Fairmont Scottsdale Princess Grooming Guidelines. Click here to view: http://www.scottsdaleprincess.com/Meet/Grooming-Guidelines

Visa Requirements:
Proof of eligibility to work in the United States is required.

APPLY TODAY: Whether you're launching your career or seeking meaningful employment, we invite you to visit http://www.fairmontcareers.com/ to learn more about Fairmont Hotels & Resorts—and the extraordinary opportunities that exist!

ABOUT FAIRMONT HOTELS & RESORTS

At Fairmont Hotels & Resorts we offer our guests the finest hospitality experience in each of our destinations. And we know that, to offer our guests the best, we first need to offer our employees the best. That's why you'll find exceptional work opportunities—throughout North America and the Caribbean, Europe and Africa, the Middle East and Asia Pacific—as well as industry-leading training, career development, recognition and rewards. Fairmont Hotels & Resorts is a celebrated collection of hotels that includes landmark locations like London's The Savoy, New York's The Plaza, and Shanghai's Fairmont Peace Hotel. Our teams are guided by values of Respect, Integrity, Teamwork and Empowerment; we employ the highest ethical and quality standards, treating all colleagues with fairness and dignity. A community and environmental leader, Fairmont is also regarded for its responsible tourism practices and award-winning Green Partnership program. An exciting future awaits!

Fairmont Scottsdale Princess is an Equal Opportunity Employer and Drug Free Workplace. F/M/D/V

General Responsibilities

The Gold Choice Counter Sales Representative is an essential member of the airport location team and is the brand ambassador, providing the fastest, easiest, and most valued experience to our customers. This team member provides world class customer service to Hertz customers throughout the car rental process to understand the customer's travel needs, promote Hertz's products and services and resolve issues.

The key responsibilities and accountabilities are:

• Provide world class customer service to valued Gold Rewards customers by managing the rentals and returns process, in compliance with Hertz's policies and procedures

• Personally welcome customers using with a pleasant greeting and answer questions in a friendly manner.

• Resolve customer issues and concerns tactfully, using effective customer service techniques

• Effectively communicate and offer ancillary products and services to enhance customer's travel experience

• Achieve personal sales goals while supporting the goals of the team

• Answer questions and provide directions in a courteous and expeditious manner.

• Operate within the areas of rental counter, gold choice, and exit gate at the location

• Aid in vehicle selection and upgrade

• Accurately record the customer's information to complete the rental record and maintain all paperwork associated with the rental

• Qualify and process customer rentals with accuracy and attention to detail

• Drive continuous improvement by communicating customer feedback to team and engaging in action planning to improve operational performance and customer satisfaction

• Maintain appearance appropriate for providing best in class customer service in accordance with established guidelines

• Keep work area organized and free of clutter.

Mandatory Requirements

Educational Background:

High School Diploma or equivalent

Professional Experience:
1- 2 years customer service and/or sales experience required.

Basic Qualifications:

Passion for customer service and attention to detail – Goes the extra mile

Proven strong sales and closing skills and the ability to sell in a friendly, engaging manner

A minimum of one year of sales or customer experience in a high volume or service oriented environment

Strong computer proficiency, including typing skills and the ability to navigate through multiple computer systems

Must be able to:

• Good communication skills both written and oral. Communicate in English clearly and proficiently. Candidates fluent in other languages are encouraged to apply.

• Work in a fast pacedenvironment with a variety of tasks. Excellent organizational and time management skills

• Demonstrate professionalism and interpersonal skills

• Proven experience of working well within a team.

• 100% customer focus, with proven experience within a customer facing environment

• Work flexible shifts including weekends and holidays; and work overtime as required

• Work outdoors during all weather conditions

• Lift up to 25 pounds

• Stand or sit for long periods of time

EEO StatementHertz is an equal opportunity affirmative action employer and administers all personnel practices without regard to race, color, religion, sex, age, national origin, sexual orientation, gender identity or expression, marital status or domestic partnership status, disability, protected veteran status or military status, genetic information, or any other category protected under applicable law. Hertz is committed to taking affirmative steps to promote the employment and advancement of minorities, women, persons with disabilities and protected veterans.

The Global Commercial Services U.S.Small Business Gold & Green Cards (Core Charge Products) Product Management team's goal is to profitably grow our portfolios while continuing to be innovative in how we acquire, communicate, and engage our customers. The Senior Analyst; U.S. Small Business Gold & Green Cards (Core Charge Products) will play a critical role in supporting our four Card portfolios – the Business Purchase Account, Executive Business Card, Business Green and most importantly our lead acquisition product and largest customer portfolio, Business Gold.

A successful candidate in this role will be a curious, customer-first analytical thinker with strong project management skills, clear communication, and strong attention to detail.

This is a unique opportunity to join one of GCS's most influential and critical Product teams, playing a key supporting role in all aspects of Product Management.

Core Expectations Include:

• Serve as primary support system for Core Charge's two Senior Product Managers.

• Produce and manage a monthly team insights scorecard to help identify P&L, marketplace, and customer trends to inform business strategies.

• Manage all communication platforms (claims, disclosure, guidelines) to ensure compliance and control.

• Support capabilities enhancements to drive demand and best-in-class customer experiences.

• Manage team budget and complete ad-hoc review of marketing and servicing strategies and communications for all managed Core Charge products.

• Be a product champion and subject matter expert for all managed Core Charge portfolios.

• Assist on special projects as needed.

• Minimum 1-2 years working experience.

• Customer-focused and desire to understand and relate to business owner needs.

• Excellent oral and written communications skills and proven ability to communicate effectively to audiences at various levels.

• Ability to collect and analyze data/insights to drive winning strategies.

• Strong organizational, prioritization, and project management skills.

• Strong MS PowerPoint/Excel/Word skills required.

• Proactive and solutions oriented.

• Ability to multi-task, operate autonomously, and prioritize effectively.

• Self-starter who thrives in a rapidly changing, dynamic environment

• Passion for learning with a creative and growth mindset

Other:

• Prior Product Management, New Product Development, Marketing or history of P&L management experience is preferred.
• NY based location with the occasional ability to travel domestically required.

Fairmont Gold Manager

At Fairmont Hotels & Resorts, unparalleled service and luxury await guests of Fairmont Gold, our exclusive "hotel within a hotel" experience. As Fairmont Gold Manager, your leadership will foster an engaged team of service professionals who bring our exceptional "Fairmont Gold standards" to life – and turn moments into memories for our guests.

The Fairmont Gold Manager is responsible for overseeing the day to day operation of the 131 Fairmont Gold guest rooms and suites and 121 seat private Fairmont Gold lounge. Under the guidance of the Director of Guest Experience, the Fairmont Gold Manager will oversee the effectiveness of guest service, financial performance, colleague relations, and reputation management. The leader will strive to find new ways to enhance and improve performance to achieve operational excellence on all levels. The successful individual must have a strong level of ownership and be driven by producing best in class results.

Hotel Overview:
Fairmont Gold is our exclusive 131 guest room "hotel within a hotel" that brings a new level of product and service to Austin's luxury market. Our Fairmont Gold luxury boutique hotel is consistently ranked among the best luxury experiences in the city. In addition, Fairmont Austin offers 1048 guestrooms and suites, along with 140,000 square feet of meeting and event space. This is your opportunity to be part of the best luxury service team in Texas.

Summary of Responsibilities:

Reporting to the Director of Guest Experience, responsibilities and essential job functions include but are not limited to the following:

• Consistently offer professional, friendly and engaging service in luxury environment

• Lead and coordinate all aspects of the Fairmont Gold Experience to ensure Fairmont Gold Standards are adhered to

• Maintain communication with all departments within the hotel to ensure that Fairmont Gold standards are delivered on a consistent basis

• Lead the recruitment and training of new Colleagues and Supervisors

• Ensure proper scheduling in accordance to productivity guidelines

• Develop and maintain strong guest relationships to ensure Fairmont Gold loyalty

• Handle guest concerns and react quickly, logging and notifying appropriate areas

• Work with the culinary team to determine the daily Fairmont Gold Lounge menu

• Lead Fairmont Gold team to deliver four daily culinary presentations

• Assist with setting up culinary presentations and managing stewarding needs of department as required

• Balance operational, administrative and Colleague needs

• Follow department policies, procedures and service standards

• Follow all safety policies

• Train Fairmont Gold team to provide highest level of service at all times

• Work cohesively in collaboration with the housekeeping and engineering management team to ensure a defect free stay experience.

• Review and respond to guest feedback channels, handle guest opportunities and take/review corrective action. Ensure closure and follow-up with guests and colleagues involved. Communicated successes throughout division.

• Serve as a Service Ambassador throughout property at all times

• Ensure through personal review on a random basis that guest rooms are in perfect order for guest's arrival and all special requests have been actioned

• To develop and maintain contracts within the city which will ensure first class service to Fairmont Gold and other hotels guests (i.e. restaurants, entertainment, air/ground transportation, etc.)

• Ensure the highest level of revenues are generated for Fairmont Gold and work with sales and revenue team to maximize revenue opportunities.

• Maintain a professional, neat and impeccably well-groomed appearance adhering to hotel grooming standards

• Audit service levels to ensure Forbes Five star standards are being consistently achieved

• Responsible for monitoring and controlling food and beverage costs and par levels.

• Oversee Fairmont Gold upsell program driving increases in ADR and REVPAR to be leader in luxury competitive set

• Other duties as assigned

Qualifications:

• Previous leadership experience in related luxury service environment required

• Minimum of two years, as a key rooms division department head in a luxury property

• Bachelor's Degree in Hospitality or Hotel Administration preferred

• Previous leadership experience in AAA Five Diamond/Forbes Four or Five Star rated property

• Previous Property Management System experience required

• Candidate must have strong knowledge of luxury service standards and hotel operations

• Passion for delivering best in class luxury service experience

• Computer literate in Microsoft Window applications required

• Must possess a professional presentation

• Strong interpersonal and problem solving abilities

• Highly responsible & reliable

• Ability to work well under pressure in a fast paced environment

• Ability to work cohesively as part of a team

• Ability to focus attention on guest needs, remaining calm and courteous at all times

Visa Requirements:
Candidates must be legally eligible to work in The United States.

APPLY TODAY: Whether you're launching your career or seeking meaningful employment, we invite you to visit http://www.fairmontcareers.com/ to learn more about Fairmont Hotels & Resorts—and the extraordinary opportunities that exist!

ABOUT FAIRMONT HOTELS & RESORTS

At Fairmont Hotels & Resorts we offer our guests the finest hospitality experience in each of our destinations. And we know that, to offer our guests the best, we first need to offer our employees the best. That's why you'll find exceptional work opportunities—throughout North America and the Caribbean, Europe and Africa, the Middle East and Asia Pacific—as well as industry-leading training, career development, recognition and rewards. Fairmont Hotels & Resorts is a celebrated collection of hotels that includes landmark locations like London's The Savoy, New York's The Plaza, and Shanghai's Fairmont Peace Hotel. Our teams are guided by values of Respect, Integrity, Teamwork and Empowerment; we employ the highest ethical and quality standards, treating all colleagues with fairness and dignity. A community and environmental leader, Fairmont is also regarded for its responsible tourism practices and award-winning Green Partnership program. An exciting future awaits!

General Responsibilities

All candidates MUST be available to work 1st, 2nd, and 3rd shifts, weekends and holidays.

The Gold Choice Counter Sales Representative Lead is an essential member of the airport location team and is the brand ambassador, providing the fastest, easiest, and most valued experience to our customers. This sales commissioned team member provides world class customer service and professionally and effectively sells Hertz products and services to meet our Gold Plus Rewards customer's travel needs.

The key responsibilities and accountabilities are:

• Effectively communicate and offer ancillary products, services and upgrades to enhance our Gold Plus Rewards customer's travel experience.

• Strong emphasis on selling and revenue maximization on core products such as, but not limited to, options to waive customer's responsibility of damage, fuel options and vehicle upsells.

• Achieve personal sales goals while supporting the goals of the team.

• Personally welcome Gold Plus Rewards customers with a pleasant greeting and answer questions in a friendly manner.

• Provide world class customer service to valued Gold Plus Rewards customers by managing the rentals and the exit process, in compliance with Hertz's policies and procedures, with accuracy and attention to detail.

• Resolve customer issues and concerns tactfully, using effective customer service techniques.

• Drive continuous improvement by communicating customer feedback to team and engaging in action planning to improve operational performance and customer satisfaction.

• Operate within the areas of rental counter, Gold Choice, and exit gate at the location.

• Maintain appearance appropriate for providing best in class customer service in accordance with established guidelines.

• Keep work area organized and free of clutter.

Mandatory Requirements

Educational Background:

High School Diploma or equivalent

Professional Experience:
1- 2 years customer service and/or sales experience required.

Basic Qualifications:

Proven strong sales and closing skills and the ability to sell in a friendly, engaging manner

Passion for customer service and attention to detail – Goes the extra mile

A minimum of one year of sales or customer experience in a high volume or service oriented environment

Strong computer proficiency, including typing skills and the ability to navigate through multiple computer systems

Must be able to:

• Demonstrate good communication skills both written and oral. Communicate in English clearly and proficiently. Candidates fluent in other languages are encouraged to apply.

• Have the competitive drive and confidence to succeed in a commission-based environment

• Work in a fast pacedenvironment with a variety of tasks. Excellent organizational and time management skills

• Demonstrate sales, professionalism and interpersonal skills

• Show a high level of ownership, accountability and initiative.

• Proven experience of working well within a team.

• 100% customer focus, with proven experience within a customer facing environment

• Work flexible shifts including weekends and holidays; and work overtime as required

• Work outdoors during all weather conditions

• Lift up to 25 pounds

• Stand or sit for long periods of time

Physical Requirements:

Applicant must possess all hearing, speaking and communicating capabilities necessary to complete the responsibilities detailed above. The essential functions of this position include, but are not limited to, the following such as sitting, standing, speaking, hearing, writing, typing, filing, seeing, and reading. Knowledge of equipment operation such as computer terminal, telephone, calculator, and fax machine is required.

EEO StatementHertz is an equal opportunity affirmative action employer and administers all personnel practices without regard to race, color, religion, sex, age, national origin, sexual orientation, gender identity or expression, marital status or domestic partnership status, disability, protected veteran status or military status, genetic information, or any other category protected under applicable law. Hertz is committed to taking affirmative steps to promote the employment and advancement of minorities, women, persons with disabilities and protected veterans.

TheGlobal Commercial Services U.S. small business Core Charge Product Managementteam's goal is to profitably grow our portfolio of products while continuing tobe innovative in how we design, communicate, acquire and engage our customers.The Manager/Sr. Manager; U.S. Core ChargeProducts will have P&L responsibility for four small business Card portfolios– the Business Purchase Account, Executive Business Card, Business Green andmost importantly our lead acquisition product and largest customer portfolio,Business Gold. The Business Gold portfolio plays a critical role in driving GCS'sportfolio and financial growth, representing the brand, and delivering on the needsof small and medium sized businesses across the United States.

Asuccessful candidate in this role will be a strong, influential customer-first partner,who can develop and execute winning strategies and has a strong passion andability to design, build, and manage products with a best-in-class experience.

Expectations Include:

• Serve as the primary pointof contact and product champion for all managed products across all CustomerMarketing and Servicing teams.

• Ownership of productloyalty strategies, marketing claims, and P&Ls.

• Define and drive growth andretention strategies in partnership with Marketing across all Customer Marketingand Servicing channels to increase and retain spend and reduce attrition.

• Identify and definebusiness requirements and partner closely with New Product Development to design,build, test, and launch innovative value proposition capabilities andexperiences to support key loyalty strategic initiatives.

• Define and execute the long-termstrategic vision for our legacy Business Green, Executive, and BusinessPurchase Accounts.

Thisrole will also work closely with the U.S. Core Charge Product Director tosupport other ad-hoc strategic initiatives.

• Minimum 5 years workexperience within Product Management, New Product Development, or Marketing.

• Experienced strategicthinker with a strong customer focus and desire to understand and relate to smallbusiness owner needs.

• Demonstrates a growthmindset that embraces change and is adaptable to a dynamic, fast-pacedenvironment.

• Strong relationship skills,including collaborating with and influencing partners.

• Strong presence andcommunications skills with the ability to present to senior leadership.

• Ability to collect andanalyze data/insights to drive winning strategies.

• Critical thinking with agood level of understanding of product P&L drivers.

• Strong organizational,prioritization, and project management skills.

• Proactive, solutions anddetailed oriented.

Other:

• College degree required,MBA preferred.
• NY based location with theoccasional ability to travel domestically required.

Fairmont Gold Concierge

At Fairmont Hotels & Resorts, unparalleled service and luxury await guests of Fairmont Gold, our exclusive "hotel within a hotel" experience. As a Fairmont Gold Concierge, you will have the opportunity to showcase not only your passion for personalized guest service, but also for the very best attractions, events and venues your community has to offer!

Hotel Overview:
Picture a shimmering oasis overlooking the Sonoran Desert and the McDowell mountains - Fairmont Scottsdale Princess offers luxury and world class hospitality with over 200,000 square feet of meeting space. This award-winning meetings resort has 750 guest rooms, five award-winning restaurants, six sparkling heated pools, and a luxurious Well & Being Spa. The Fairmont Scottsdale Princess was recently recognized with the AAA Five Diamond rating for its 28th year, making it one of the longest running AAA Five Diamond Resorts in the America's. The only thing missing is you!

Summary of Responsibilities:

Reporting to the Fairmont Gold Manager, responsibilities and essential job functions include but are not limited to the following:

• Consistently offer professional, friendly and engaging service

• Provide exceptional Concierge information to our guests about local and area attractions, restaurants, theatres, special events, tickets, confirmations and other available services

• Provide arrival and departure assistance for all Fairmont Gold guests.

• Cater to guests during food and beverage periods within Fairmont Gold lounge.

• Develop and maintain strong guest relationships to ensure Fairmont Gold loyalty

• Develop and maintain contacts with business partners, concessionaires, local community and counterparts of Fairmont Gold throughout Fairmont Hotels & Resort

• Assist guests regarding hotel facilities in an informative and helpful way

• Address guest concerns and react quickly, logging and notifying proper departments

• Follow department policies, procedures and service standards

• Follow all safety policies

• Other duties as assigned

Qualifications:

• Previous Property Management System experience preferred

• Previous customer service related experience preferred

• Computer literate in Microsoft Window applications required

• University/College degree in a related discipline an asset

• Must possess a professional presentation

• Must possess outstanding guest services skills and sophisticated verbal & written communication skills

• Strong interpersonal and problem solving abilities

• Highly responsible & reliable

• Ability to work well under pressure in a fast paced environment

• Ability to work cohesively as part of a team

• Ability to focus attention on guest needs, remaining calm and courteous at all times

• Adhere to Fairmont Scottsdale Princess Grooming Guidelines. Click here to view: http://www.scottsdaleprincess.com/careers

Physical Aspects of Position: Physical aspects of the position include but are not limited to the following:

• Frequent standing and walking throughout shift

• Occasional kneeling, pushing, pulling, lifting up to 20lbs

• Occasional ascending or descending ladders, stairs and ramps

Visa Requirements:
Proof of eligibility to work in the United States is required.

APPLY TODAY: Whether you're launching your career or seeking meaningful employment, we invite you to visit http://www.fairmontcareers.com/ to learn more about Fairmont Hotels & Resorts—and the extraordinary opportunities that exist!

ABOUT FAIRMONT HOTELS & RESORTS

At Fairmont Hotels & Resorts we offer our guests the finest hospitality experience in each of our destinations. And we know that, to offer our guests the best, we first need to offer our employees the best. That's why you'll find exceptional work opportunities—throughout North America and the Caribbean, Europe and Africa, the Middle East and Asia Pacific—as well as industry-leading training, career development, recognition and rewards. Fairmont Hotels & Resorts is a celebrated collection of hotels that includes landmark locations like London's The Savoy, New York's The Plaza, and Shanghai's Fairmont Peace Hotel. Our teams are guided by values of Respect, Integrity, Teamwork and Empowerment; we employ the highest ethical and quality standards, treating all colleagues with fairness and dignity. Our Sustainability Partnership program represents our ever-expanding commitment to being a responsible business and to following the principles of sustainability across our operations, the world over. An exciting future awaits!

Fairmont Scottsdale Princess is an Equal Opportunity Employer and Drug Free Workplace. F/M/D/V

#LI-POST

Transfer Request to Gold Ridge Elementary - 4th Grade (FCUSD Internal Only)

Employer:

Folsom Cordova Unified School District

Date Posted:
2/8/2019

Contact:

NO CONTACT PERSON

Number Openings: (At time of posting)
1

Length of Work Year:

per contract

Employment Type:

Full Time

Application Deadline:
2/20/2019 4:00 PM Pacific

Salary:

per contract

Date Posted:2/8/2019 Application Deadline:2/20/2019 4:00 PM Pacific Employment Type:Full Time Length of Work Year:per contract Salary:per contract Number Openings: (At time of posting)1Contact: NO CONTACT PERSON Email: LMAMTOM@FCUSD.ORGPhone:

Location:

Gold Ridge Elementary

Location:Gold Ridge Elementary

Job Description / Essential Elements:Print

Requirements for Applying

• IF YOU HAVE ALREADY APPLIED TO THE GENERAL POOL, AND YOU CHOOSE TO APPLY TO THIS OR ANY OTHER SPECIFIC OPENING YOU WILL NEED TO RETRACT YOUR GENERAL POOL APPLICATION. APPLICATION TO THE GENERAL POOL MEANS YOU ARE WILLING TO ACCEPT ANY OPENING, AND YOU DO NOT NEED TO APPLY TO A SPECIFIC OPENING*

Requirements for Applying

• IF YOU HAVE ALREADY APPLIED TO THE GENERAL POOL, AND YOU CHOOSE TO APPLY TO THIS OR ANY OTHER SPECIFIC OPENING YOU WILL NEED TO RETRACT YOUR GENERAL POOL APPLICATION. APPLICATION TO THE GENERAL POOL MEANS YOU ARE WILLING TO ACCEPT ANY OPENING, AND YOU DO NOT NEED TO APPLY TO A SPECIFIC OPENING*

Multiple Subject Teaching Credential with English Learner Authorization

APPLY(CURRENT EMPLOYEES ONLY)APPLY

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General Responsibilities

The Gold Choice Counter Sales Representative Lead is an essential member of the airport location team and is the brand ambassador, providing the fastest, easiest, and most valued experience to our customers. This sales commissioned team member provides world class customer service and professionally and effectively sells Hertz products and services to meet our Gold Plus Rewards customer's travel needs.

The key responsibilities and accountabilities are:

• Effectively communicate and offer ancillary products, services and upgrades to enhance our Gold Plus Rewards customer's travel experience.

• Strong emphasis on selling and revenue maximization on core products such as, but not limited to, options to waive customer's responsibility of damage, fuel options and vehicle upsells.

• Achieve personal sales goals while supporting the goals of the team.

• Personally welcome Gold Plus Rewards customers with a pleasant greeting and answer questions in a friendly manner.

• Provide world class customer service to valued Gold Plus Rewards customers by managing the rentals and the exit process, in compliance with Hertz's policies and procedures, with accuracy and attention to detail.

• Resolve customer issues and concerns tactfully, using effective customer service techniques.

• Drive continuous improvement by communicating customer feedback to team and engaging in action planning to improve operational performance and customer satisfaction.

• Operate within the areas of rental counter, Gold Choice, and exit gate at the location.

• Maintain appearance appropriate for providing best in class customer service in accordance with established guidelines.

• Keep work area organized and free of clutter.

Mandatory Requirements

Educational Background:

High School Diploma or equivalent

Professional Experience:
1- 2 years customer service and/or sales experience required.

Basic Qualifications:

Proven strong sales and closing skills and the ability to sell in a friendly, engaging manner

Passion for customer service and attention to detail – Goes the extra mile

A minimum of one year of sales or customer experience in a high volume or service oriented environment

Strong computer proficiency, including typing skills and the ability to navigate through multiple computer systems

Must be able to:

• Demonstrate good communication skills both written and oral. Communicate in English clearly and proficiently. Candidates fluent in other languages are encouraged to apply.

• Have the competitive drive and confidence to succeed in a commission-based environment

• Work in a fast pacedenvironment with a variety of tasks. Excellent organizational and time management skills

• Demonstrate sales, professionalism and interpersonal skills

• Show a high level of ownership, accountability and initiative.

• Proven experience of working well within a team.

• 100% customer focus, with proven experience within a customer facing environment

• Work flexible shifts including weekends and holidays; and work overtime as required

• Work outdoors during all weather conditions

• Lift up to 25 pounds

• Stand or sit for long periods of time

Physical Requirements:

Applicant must possess all hearing, speaking and communicating capabilities necessary to complete the responsibilities detailed above. The essential functions of this position include, but are not limited to, the following such as sitting, standing, speaking, hearing, writing, typing, filing, seeing, and reading. Knowledge of equipment operation such as computer terminal, telephone, calculator, and fax machine is required.

EEO StatementHertz is an equal opportunity affirmative action employer and administers all personnel practices without regard to race, color, religion, sex, age, national origin, sexual orientation, gender identity or expression, marital status or domestic partnership status, disability, protected veteran status or military status, genetic information, or any other category protected under applicable law. Hertz is committed to taking affirmative steps to promote the employment and advancement of minorities, women, persons with disabilities and protected veterans.