Gold Reclaimer Job Description Sample

Description

$12.50/hr

Duties: Represent Prairie Meadows as first person to make guest contact.

Maintains thorough knowledge of Racetrack and Casino operations. Provides exemplary customer service to all Prairie Meadows' guests to ensure overall satisfaction. Ensures that all Racetrack and Casino guests are greeted, identified and provided with Prairie Meadows' promotion/event details and brochures along with Prairie Gold Club membership information.

Responsible for the presentation of merchandise, operating the cash register and assisting guests in the Gift Shop. Responsible for promoting the Prairie Gold Club program and benefits to all guests to generate Club memberships. Provides Club members with account information and available Club benefits.

Assists with the execution of Prairie Meadows' promotions and special events. Processes Prairie Meadows' jackpot photos and advertising release forms.

Minimum Requirements

Requirements:
No experience required, but must be able to communicate professionally.

Strong guest service & communication skills. Basic knowledge of cash register, ring up sales, balance register, handle cash accurately and dispense change. Highly motivated and comfortable working with the public.

Basic knowledge of Microsoft Excel and ability to learn computer programs. Typing ability. Smoking environment. Ability to lift up to 25 lbs.

Primary Purpose of Position

To enhance the overall experience of our Gold Club guests by ensuring all aspects of their stay are organized, to anticipate potential issues and come up with solutions, and to obtain and profile their various preferences.

Essential Duties and Responsibilities

Reservations

• Organize weekly call lists based off of historical booking patterns

Pre- Arrival

• Review details of upcoming stays and profile notes

• Review guest itineraries

• Gold Club Transportation

• Actively promote in-haus outlets

• Provide guest with town/hotel events that may be going on during stay.

• Arrival times

Guest Arrival

• Anticipate any potential travel issues and work with guest accordingly to modify arrangements

• Do everything possible to ensure room is clean upon arrival time or make guest aware

• Make sure items in long term storage, and pre-shipped items are in room when appropriate/skis to ski haus/tune ups if needed

• Ensure tailored gold club amenity is in room

• Greet upon arrival

• Escort to room and find out if they have everything they need

• Have updated itinerary with all dinner, spa, activities prepared and make changes accordingly

• Review profile notes as necessary and if none, gather some quick info such as turndown times, cleaning times, allergies etc.

During Stay

• Multiple touch points, phone, in-person. this is in part to check on their stay but more to create a connection with the guest.

• Facilitate changes to guest itinerary as needed in coordination with concierge.

• Build on profile notes to make future stays even better.

• Own any issues that come up during stay and coordinate with other departments to provide a seamless resolution to guest. Actively monitor hotsos and promptly resolve all issues

• Anticipate potential travel issues leading into their departure date and address as necessary

Departure

• Ensure Folios are accurate and proper gold club benefits have been posted

• Encourage feedback/ increase use of survey and social media postings

• Ensure items going back into long term storage are logged/stored in an accurate and timely manner

Gold Club Size maintenance/growth when necessary

• Identify soon to be gold and actively promote gold club

• Increase usage of vertical membership

Gold club activities/promotions/events/marketing

• Coordinate and lead new gold club events

• Gold Club Parties

Employee Awareness

• Training classes to employees on gold club recognition/benefits

• Maintain Gold Club Directory

• ICU

Education/Experience

• 4 Years of Hospitality Experience or Guest Service Experience

Special Skills/Equipment

• Experience with the following software is preferred

• Hotsos

• Alice

• HMS

• OpenTable

Employee Conduct

• It is the responsibility of every employee to contribute to a positive work environment through cooperative and professional interactions with co-workers, guests and vendors.

General Responsibilities

The Gold Choice Counter Sales Representative is an essential member of the airport location team and is the brand ambassador, providing the fastest, easiest, and most valued experience to our customers. This team member provides world class customer service to Hertz customers throughout the car rental process to understand the customer's travel needs, promote Hertz's products and services and resolve issues.

The key responsibilities and accountabilities are:

• Provide world class customer service to valued Gold Rewards customers by managing the rentals and returns process, in compliance with Hertz's policies and procedures

• Personally welcome customers using with a pleasant greeting and answer questions in a friendly manner.

• Resolve customer issues and concerns tactfully, using effective customer service techniques

• Effectively communicate and offer ancillary products and services to enhance customer's travel experience

• Achieve personal sales goals while supporting the goals of the team

• Answer questions and provide directions in a courteous and expeditious manner.

• Operate within the areas of rental counter, gold choice, and exit gate at the location

• Aid in vehicle selection and upgrade

• Accurately record the customer's information to complete the rental record and maintain all paperwork associated with the rental

• Qualify and process customer rentals with accuracy and attention to detail

• Drive continuous improvement by communicating customer feedback to team and engaging in action planning to improve operational performance and customer satisfaction

• Maintain appearance appropriate for providing best in class customer service in accordance with established guidelines

• Keep work area organized and free of clutter.

Mandatory Requirements

Educational Background:

High School Diploma or equivalent

Professional Experience:
1- 2 years customer service and/or sales experience required.

Basic Qualifications:

• Passion for customer service and attention to detail – Goes the extra mile

• Proven strong sales and closing skills and the ability to sell in a friendly, engaging manner

• A minimum of one year of sales or customer experience in a high volume or service oriented environment

• Strong computer proficiency, including typing skills and the ability to navigate through multiple computer systems

Must be able to:

• Good communication skills both written and oral. Communicate in English clearly and proficiently. Candidates fluent in other languages are encouraged to apply.

• Work in a fast pacedenvironment with a variety of tasks. Excellent organizational and time management skills

• Demonstrate professionalism and interpersonal skills

• Proven experience of working well within a team.

• 100% customer focus, with proven experience within a customer facing environment

• Work flexible shifts including weekends and holidays; and work overtime as required

• Work outdoors during all weather conditions

• Lift up to 25 pounds

• Stand or sit for long periods of time

EEO StatementHertz is a Drug-Free Workplace. All employment is contingent on successful completion of drug and background screening. Hertz is an equal opportunity affirmative action employer and administers all personnel practices without regard to race, color, religion, sex, age, national origin, sexual orientation, gender identity or expression, marital status or domestic partnership status, disability, protected veteran status or military status, genetic information, or any other category protected under applicable law. Hertz is committed to taking affirmative steps to promote the employment and advancement of minorities, women, persons with disabilities and protected veterans.

COMPANY: Gold Star FS

HIRING MANAGER: Lauren Johnson

LOCATION: Cambridge, IL

PURPOSE AND SUMMARY STATEMENT

Responsible for the efficient delivery of refined fuels and lubricants throughout an assigned territory, providing a premium level of customer service.

ESSENTIAL JOB FUNCTIONS

Establish and manage a delivery route system in assigned territory, delivering petroleum products according to customer needs and requirements.

Record sales and delivery information on wEBS (web Enabled Billing System)

Maintain and update customer information database.

Work with Energy Sales Specialist to communicate marketing programs and distribute sales and promotion materials to customers and prospects.

Adheres to and supports the company credit policy.

Collect payments on accounts as needed.

Follow up on customer complaints and help resolve in a timely manner.

Submit required reports promptly as requested by supervisor and communicate competitive activities with in trade territory on a regular basis.

Attend and participate in training classes and meetings as required.

Maintain company vehicle, and perform basic maintenance as needed.

Assist with customer service and energy plant operations.

Work with facility team to build unity and help accomplish company goals.

Assist with inventory control and team safety.

Performs all other duties as assigned.

JOB QUALIFICATIONS

Normally requires a high school diploma or equivalent and demonstrated reasoning ability to solve practical problems and handle customer inquiries and concerns as well as possess a mechanical aptitude.

Must be able to obtain and maintain a Commercial Driver's License (CDL) with hazmat, tanker and air brake endorsements and maintain a satisfactory driving record.

Must be willing to work hours beyond those considered "normal" in order to meet seasonal demand.

Must be able to work in extreme weather and dusty conditions.

Attend and participate in required training and meetings, including but not limited to product and industry knowledge as well as policies and procedures.

Be able to lift a minimum of 70 pounds.

OTHER SKILLS & ABILITIES

Basic computer skills, and the ability to utilize technology to enhance job performance.

Candidate must have the ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals, must also have the ability to compute rates, ratios and percentages

Must have the ability to read, analyze and interpret technical procedures, and government regulations. Requires the ability to carry out written and oral instructions, and follow technical diagrams. Should be able to effectively present technical information as well as respond to questions from managers, customers and the general public

Ability to balance a demanding work schedule with personal life.

Good communication, persuasion and team work skills.

Strong mechanical aptitude and problem solving skills

Nearest Major Market: Davenport

Nearest Secondary Market: Moline

Job Segment: Logistics, Database, Facilities, Operations, Customer Service, Technology

Description

Purpose:

UPMC Community Medicine is currently hiring for a regular Full-Time Licensed Practical Nurse, OP (LPN) to help support the Gordon Gold & Associates outpatient Internal Medicine office located in Cranberry, PA.

This position will work a varying full time daylight schedule Monday through Friday from 8:00 am to 4:30 pm.

Provide professional nursing care to office patients under supervision of patient care providers.

Responsibilities:

• EMR/Triage and rooming patients

• Rooming patients, obtaining accurate history and medication reconciliation, work the in baskets for the practice, RX authorizations, prior authorizations for testing and medication, work to close the open gaps within our patient population, schedule appointments for radiology testing as ordered, return follow ups and specialist appointments as needed; return calls on patient results including pending future orders and giving direction to the patients on behalf of the providers.

• Outreach to patients with Patient Population Chronic Health Conditions

• Assess patient's general condition and take vital signs and weight.

• Assist physicians with examinations, diagnostic procedures and treatments.

• Comply with all policies and procedures.

• Comply with requirements of appropriate regulatory agencies (i.e. OSHA, CLIA, PA Department of Health).

• Document all activities/interventions, patient/family responses, medication dispensed/prescribed, etc., in the medical record.

Qualifications

• Graduate of an approved LPN school of nursing.

• One (1) year clinical experience preferred.

• Outpatient experience preferred

• EMR/Triage experience preferred

Licensure, Certifications, and Clearances:

CPR required based on AHA standards that include both a didactic and skills demonstration component within 30 days of hire

• Act 34 Criminal Clearance

• Advanced Cardiac Life Support or Basic Life Support or Cardio Pulmonary Resuscitation

• Licensed Practical Nurse

UPMC is an equal opportunity employer. Minority/Females/Veterans/Individuals with Disabilities

General Responsibilities

The Customer Care Representative is an essential member of our team at our airport locations. Often the first face our travelers see upon arriving to do business with us, our CCRs serve as brand ambassadors with a welcoming smile. Exhibiting a genuine interest in the needs of our travelers will help you to build rapport while providing the fastest, easiest and most valued experience to our customers.

As a CCR with Hertz, you will become a subject matter expert in providing the vehicle our travelers want and need, in a timely and efficient manner. You will be empowered to provide each customer with the best vehicle for their needs and to create memorable experiences. You will fully understand your role in building loyalty to our Hertz brand.

Responsibilities

• Provide world class customer service by managing the rental (and occasionally return) process, in compliance with Hertz's policies and procedures.

• Welcome each customer with a smile.

• Proudly represent Hertz with your professional appearance, language and behavior.

• Focus on providing a clean and safe vehicle, to every customer, every time.

• Take ownership of each customer's service experience by immediately owning and resolving issues.

• Be proud of our brand and the role you play in our success.

• Play an active role in our environment of teamwork and collaboration; know how your role contributes and do your part.

• Thoroughly enjoy Going for the WOW! Desire to Surprise and Delight.

• Build brand loyalty.

• Utilize company approved sales and service techniques when determining customer wants and needs.

• Offer optional products to meet customer wants and needs.

• Prepare all rental and return documents accurately and completely.

• Qualify each customer using our company rental requirement guidelines.

• Provide customers assistance with directions, maps, local area information, appropriate service information, etc.

• Review rental parameters with all customers to ensure a complete understanding of our rates and service charges.

• Ensure that the return date and time on the rental agreement is accurate.

• Review all charges at the time of vehicle return.

• Prepare the Rental Agreement Folder with all required information.

• Answer the phones to assist customers in a friendly, helpful and prompt manner.

• Assist customers by effectively resolving all customer service issues.

• Assist and coordinate customers within the queue to minimize any wait time and promote the most efficient service method as required.

Mandatory Requirements

Educational Background

• High School diploma or equivalent

Professional Experience

• A minimum of one year of sales or customer experience in a high volume or service oriented environment

Skills

• Passion for customer service and attention to detail - Goes the extra mile

• Self-motivated to achieve and exceed targeted goals

• Strong computer proficiency, including typing skills and the ability to navigate through multiple computer systems. Ability to multi-task on these systems while engaging with the customer in person and/or over the phone.

• Proficiency in English

• Good communication skills both written and oral. Communicate in English clearly and proficiently. Candidates fluent in other languages are encouraged to apply

• Work in a fast paced environment with a variety of tasks.

• Excellent organizational and time management skills

• Demonstrate professionalism and interpersonal skills

• Proven experience of working well within a team

• 100% customer focus, with proven experience within a customer facing environment

Additional Requirements

• Work flexible shifts including weekends and holidays; and work overtime as required

• Work outdoors during all weather conditions

• Stand for long periods of time

EEO StatementHertz is a Drug-Free Workplace. All employment is contingent on successful completion of drug and background screening. Hertz is an equal opportunity affirmative action employer and administers all personnel practices without regard to race, color, religion, sex, age, national origin, sexual orientation, gender identity or expression, marital status or domestic partnership status, disability, protected veteran status or military status, genetic information, or any other category protected under applicable law. Hertz is committed to taking affirmative steps to promote the employment and advancement of minorities, women, persons with disabilities and protected veterans.

General Responsibilities

The Gold Choice Counter Sales Representative Lead is an essential member of the airport location team and is the brand ambassador, providing the fastest, easiest, and most valued experience to our customers. This sales commissioned team member provides world class customer service and professionally and effectively sells Hertz products and services to meet our Gold Plus Rewards customer's travel needs.

The key responsibilities and accountabilities are:

• Effectively communicate and offer ancillary products, services and upgrades to enhance our Gold Plus Rewards customer's travel experience.

• Strong emphasis on selling and revenue maximization on core products such as, but not limited to, options to waive customer's responsibility of damage, fuel options and vehicle upsells.

• Achieve personal sales goals while supporting the goals of the team.

• Personally welcome Gold Plus Rewards customers with a pleasant greeting and answer questions in a friendly manner.

• Provide world class customer service to valued Gold Plus Rewards customers by managing the rentals and the exit process, in compliance with Hertz's policies and procedures, with accuracy and attention to detail.

• Resolve customer issues and concerns tactfully, using effective customer service techniques.

• Drive continuous improvement by communicating customer feedback to team and engaging in action planning to improve operational performance and customer satisfaction.

• Operate within the areas of rental counter, Gold Choice, and exit gate at the location.

• Maintain appearance appropriate for providing best in class customer service in accordance with established guidelines.

• Keep work area organized and free of clutter.

Mandatory Requirements

Educational Background:

High School Diploma or equivalent

Professional Experience:
1- 2 years customer service and/or sales experience required.

Basic Qualifications:

Proven strong sales and closing skills and the ability to sell in a friendly, engaging manner

Passion for customer service and attention to detail – Goes the extra mile

A minimum of one year of sales or customer experience in a high volume or service oriented environment

Strong computer proficiency, including typing skills and the ability to navigate through multiple computer systems

Must be able to:

• Demonstrate good communication skills both written and oral. Communicate in English clearly and proficiently. Candidates fluent in other languages are encouraged to apply.

• Have the competitive drive and confidence to succeed in a commission-based environment

• Work in a fast pacedenvironment with a variety of tasks. Excellent organizational and time management skills

• Demonstrate sales, professionalism and interpersonal skills

• Show a high level of ownership, accountability and initiative.

• Proven experience of working well within a team.

• 100% customer focus, with proven experience within a customer facing environment

• Work flexible shifts including weekends and holidays; and work overtime as required

• Work outdoors during all weather conditions

• Lift up to 25 pounds

• Stand or sit for long periods of time

Physical Requirements:

Applicant must possess all hearing, speaking and communicating capabilities necessary to complete the responsibilities detailed above. The essential functions of this position include, but are not limited to, the following such as sitting, standing, speaking, hearing, writing, typing, filing, seeing, and reading. Knowledge of equipment operation such as computer terminal, telephone, calculator, and fax machine is required.

EEO StatementHertz is a Drug-Free Workplace. All employment is contingent on successful completion of drug and background screening. Hertz is an equal opportunity affirmative action employer and administers all personnel practices without regard to race, color, religion, sex, age, national origin, sexual orientation, gender identity or expression, marital status or domestic partnership status, disability, protected veteran status or military status, genetic information, or any other category protected under applicable law. Hertz is committed to taking affirmative steps to promote the employment and advancement of minorities, women, persons with disabilities and protected veterans.

General Responsibilities

The Gold Choice Counter Sales Representative Lead is an essential member of the airport location team and is the brand ambassador, providing the fastest, easiest, and most valued experience to our customers. This sales commissioned team member provides world class customer service and professionally and effectively sells Hertz products and services to meet our Gold Plus Rewards customer's travel needs.

The key responsibilities and accountabilities are:

• Effectively communicate and offer ancillary products, services and upgrades to enhance our Gold Plus Rewards customer's travel experience.

• Strong emphasis on selling and revenue maximization on core products such as, but not limited to, options to waive customer's responsibility of damage, fuel options and vehicle upsells.

• Achieve personal sales goals while supporting the goals of the team.

• Personally welcome Gold Plus Rewards customers with a pleasant greeting and answer questions in a friendly manner.

• Provide world class customer service to valued Gold Plus Rewards customers by managing the rentals and the exit process, in compliance with Hertz's policies and procedures, with accuracy and attention to detail.

• Resolve customer issues and concerns tactfully, using effective customer service techniques.

• Drive continuous improvement by communicating customer feedback to team and engaging in action planning to improve operational performance and customer satisfaction.

• Operate within the areas of rental counter, Gold Choice, and exit gate at the location.

• Maintain appearance appropriate for providing best in class customer service in accordance with established guidelines.

• Keep work area organized and free of clutter.

Mandatory Requirements

Educational Background:

High School Diploma or equivalent

Professional Experience:
1- 2 years customer service and/or sales experience required.

Basic Qualifications:

Proven strong sales and closing skills and the ability to sell in a friendly, engaging manner

Passion for customer service and attention to detail – Goes the extra mile

A minimum of one year of sales or customer experience in a high volume or service oriented environment

Strong computer proficiency, including typing skills and the ability to navigate through multiple computer systems

Must be able to:

• Demonstrate good communication skills both written and oral. Communicate in English clearly and proficiently. Candidates fluent in other languages are encouraged to apply.

• Have the competitive drive and confidence to succeed in a commission-based environment

• Work in a fast pacedenvironment with a variety of tasks. Excellent organizational and time management skills

• Demonstrate sales, professionalism and interpersonal skills

• Show a high level of ownership, accountability and initiative.

• Proven experience of working well within a team.

• 100% customer focus, with proven experience within a customer facing environment

• Work flexible shifts including weekends and holidays; and work overtime as required

• Work outdoors during all weather conditions

• Lift up to 25 pounds

• Stand or sit for long periods of time

Physical Requirements:

Applicant must possess all hearing, speaking and communicating capabilities necessary to complete the responsibilities detailed above. The essential functions of this position include, but are not limited to, the following such as sitting, standing, speaking, hearing, writing, typing, filing, seeing, and reading. Knowledge of equipment operation such as computer terminal, telephone, calculator, and fax machine is required.

EEO StatementHertz is a Drug-Free Workplace. All employment is contingent on successful completion of drug and background screening. Hertz is an equal opportunity affirmative action employer and administers all personnel practices without regard to race, color, religion, sex, age, national origin, sexual orientation, gender identity or expression, marital status or domestic partnership status, disability, protected veteran status or military status, genetic information, or any other category protected under applicable law. Hertz is committed to taking affirmative steps to promote the employment and advancement of minorities, women, persons with disabilities and protected veterans.

General Responsibilities

The Gold Choice Counter Sales Representative Lead is an essential member of the airport location team and is the brand ambassador, providing the fastest, easiest, and most valued experience to our customers. This sales commissioned team member provides world class customer service and professionally and effectively sells Hertz products and services to meet our Gold Plus Rewards customer's travel needs.

The key responsibilities and accountabilities are:

• Effectively communicate and offer ancillary products, services and upgrades to enhance our Gold Plus Rewards customer's travel experience.

• Strong emphasis on selling and revenue maximization on core products such as, but not limited to, options to waive customer's responsibility of damage, fuel options and vehicle upsells.

• Achieve personal sales goals while supporting the goals of the team.

• Personally welcome Gold Plus Rewards customers with a pleasant greeting and answer questions in a friendly manner.

• Provide world class customer service to valued Gold Plus Rewards customers by managing the rentals and the exit process, in compliance with Hertz's policies and procedures, with accuracy and attention to detail.

• Resolve customer issues and concerns tactfully, using effective customer service techniques.

• Drive continuous improvement by communicating customer feedback to team and engaging in action planning to improve operational performance and customer satisfaction.

• Operate within the areas of rental counter, Gold Choice, and exit gate at the location.

• Maintain appearance appropriate for providing best in class customer service in accordance with established guidelines.

• Keep work area organized and free of clutter.

Mandatory Requirements

Educational Background:

High School Diploma or equivalent

Professional Experience:
1- 2 years customer service and/or sales experience required.

Basic Qualifications:

Proven strong sales and closing skills and the ability to sell in a friendly, engaging manner

Passion for customer service and attention to detail – Goes the extra mile

A minimum of one year of sales or customer experience in a high volume or service oriented environment

Strong computer proficiency, including typing skills and the ability to navigate through multiple computer systems

Must be able to:

• Demonstrate good communication skills both written and oral. Communicate in English clearly and proficiently. Candidates fluent in other languages are encouraged to apply.

• Have the competitive drive and confidence to succeed in a commission-based environment

• Work in a fast pacedenvironment with a variety of tasks. Excellent organizational and time management skills

• Demonstrate sales, professionalism and interpersonal skills

• Show a high level of ownership, accountability and initiative.

• Proven experience of working well within a team.

• 100% customer focus, with proven experience within a customer facing environment

• Work flexible shifts including weekends and holidays; and work overtime as required

• Work outdoors during all weather conditions

• Lift up to 25 pounds

• Stand or sit for long periods of time

Physical Requirements:

Applicant must possess all hearing, speaking and communicating capabilities necessary to complete the responsibilities detailed above. The essential functions of this position include, but are not limited to, the following such as sitting, standing, speaking, hearing, writing, typing, filing, seeing, and reading. Knowledge of equipment operation such as computer terminal, telephone, calculator, and fax machine is required.

EEO StatementHertz is a Drug-Free Workplace. All employment is contingent on successful completion of drug and background screening. Hertz is an equal opportunity affirmative action employer and administers all personnel practices without regard to race, color, religion, sex, age, national origin, sexual orientation, gender identity or expression, marital status or domestic partnership status, disability, protected veteran status or military status, genetic information, or any other category protected under applicable law. Hertz is committed to taking affirmative steps to promote the employment and advancement of minorities, women, persons with disabilities and protected veterans.