Greaser Job Description Sample

Customer Service Manager - Mallet

Location: Pittsburgh, PA

Company Overview:
Mallet, a subsidiary of Vantage Specialty Chemicals, is a global supplier of processing aids for the food industry and recognized as a leading supplier of: bread and cake release compounds, edible oils and specialty blends, emulsions and icing stylizers, bread pan oilers, cake pan greasers and target spray equipment.

Summary:
The Customer Service Manager is responsible for leading an outstanding customer service team that supports both internal and external customers, processes customer orders and contributes to the growth of the Company. Incumbent must ensure that new and existing processes and procedures are implemented and used effectively and consistently by customer service representatives; will be the first point of customer contact for general inquiries including pricing, contract renewals, quoting, and resolution of customer inquiries. An important aspect of this role is to build and maintain strong business relationships with customers by providing prompt and accurate service, resulting in customer loyalty and sales growth. Significant interaction with other internal departments such as Sales, R&D, Production, Traffic, Equipment, Operations and QC is required.

Essential Duties and Responsibilities:

• Manage order receipt, processing and resolution of all related matters and issues

• Ensure orders are processed in a timely manner

• Manage and develop customer relationships via routine contact; receive and respond to sales inquiries from existing customers

• Work closely with VP Global Sales and Marketing and the Sales team to support execution of strategic plans; refer new sales opportunities that arise through customer interactions

• Oversee requests for price quotations, order and shipping verification and changes or cancellations from customers

• Review and investigate customer discrepancies and RMAs

• Coordinate with internal and external warehouses and plant personnel to ensure timely delivery and prompt handling of sales orders

• Forward requests for technical information to appropriate company representatives for further response

• Ensure each CSR is cross-trained to provide backup during vacations, sick leave, etc.

• Oversee the training of CSRs on ERP system (Microsoft NAV) functionality and ensure it is being utilized to its fullest extent for maximum efficiency; suggest needed improvements

• Provide guidance and coaching to CSRs as needed to resolve daily issues or problems that occur that impact external customers; administer performance reviews to all direct reports

• Serve as a Super User for CRM system

• Conduct monthly one-on-ones and team huddles

Qualifications/Competencies:

To perform this job successfully, the incumbent must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills, and/or abilities required.

Education/Experience:

• BA/BS degree in Business or related field from an accredited university
• 10 years of experience in Customer Service with a minimum of 5 in a supervisory role

Knowledge, Skills and Talents:

• Knowledge of principles and processes of providing outstanding customer service, including, but not limited to, customer needs assessments, meeting/exceeding quality standards for services, and evaluation of customer satisfaction

• Well-developed business acumen

• Strong leadership and coaching skills

• Strong track record of responding effectively to sensitive inquiries or complaints

• History of dealing with customer relations issues/information discretely and maintaining confidentiality

• Success in diffusing highly charged situations and dealing patiently and courteously with hostile or rude customers

• Demonstrated strong oral and written communication skills

• Proficiency with MS Office and ERP systems; experience with Microsoft Dynamics NAV and CRM is a plus

• Excellent organizational skills and strong attention to detail

• Ability to work effectively as part of, and leading, a team

OVERVIEW OF VULCAN MATERIALS COMPANY

Vulcan Materials Company is the nation's largest producer of construction aggregates and a major producer of aggregates-based construction materials including asphalt and ready-mixed concrete. We run our business with great discipline and integrity.

At Vulcan, our people share a competitive drive for excellence, in an environment of trust, teamwork, positive reinforcement, open-mindedness and communication.

Ours is a culture of mutual respect, integrity and committed spirit. Opportunity, community and unity is our way of doing business. We call it The Vulcan Way.

Summary Operates many pieces of equipment on anasphalt paving crew in order to construct roads by performing the followingduties.

Essential Duties and Responsibilities include thefollowing. Other duties may be assigned.

Operates screed, shuttle buggy, and/or other types of paving equipment.

Operates broom inorder to clear road of debris and/or preparation for laying asphalt.

Able tocompetently operate equipment listed below:

• MillingMachine

• Spreader

• Chip Spreader

• Road widener

• Screws on the Screed

• Shuttle Buggy

Operates asphaltroller in order to compact asphalt.

Drives the aboveequipment in successive passes over terrain and/or asphalt to specified gradefollowing markings on grade stakes or hand signals.

Greases, oils,and performs minor repairs on equipment.

A. Operates skidloader and milling head:
1.Knows how to hook-up bucket,milling head, and hydraulic lines to machine.
2.Keeps equipment clean.

B. OperatesBroom:
1.Understands purpose of broom toensure quality and cleanliness of area.
2.Understands hydro-static pedalsand how it operates equipment
3.Keeps equipment and filters cleanof debris.

C. OperatesAsphalt Roller:
1.Able to use different methods ofrolling and various rollers to assure a quality finished product and enhance the outcome of the job.Must know the following on all projects: mix type, target mix temperature, and depth of mix to be laid;compaction and profilograph requirements; width of mat and speed of paver; slope and/or crown in the road; rollingpatterns including compactionamplitude and frequency.
2.Maintains continual contact withthe paver and screed operators, paving foreman, and quality control/profilograph operator.
3.Assists the foreman in trainingcrew members and identifies potential candidates for training to advance on the crew.
4.Checks the water system: nozzles,covers for tanks, screens for the nozzles, and cleans the tips for the water spray. Checks for slack or looseness in steering andcheck the brakes to make sure theywill hold. When using a rubber-tire roller, checks tires for cuts, bulges, and irregularities and excessive or abnormalwear. Checks for proper inflation.
5.Safely parks equipment and assistswith other duties, such as shoveling or raking, to help with work flow.
6.At end of workday, parks equipmentin safe, secure location or accessible position for lowboy transport.
7.Carries or has access to toolsthat enable him to check tire pressure on pneumatic rollers, repair and replace water system nozzles, andgrease the machine; or tighten or adjust loose parts that do not require repair by maintenancepersonnel and grease machine as standards require.
8.Before operating, carefullyinspects equipment for evidence of physicaldamage or wear, leaks, looseplates or welds, and cracking or flaking of paint, specifically checkingrollers, pads and scrapers. Also checks tamper cover oncontrols for damage.
9.Checks all fluid levels and fillsas required in equipment maintenance manual. Checks for leaks and repairs them if possible, or callsfor maintenance personnel.
10.Checks rollers for debris, damageor excessive wear.
11.Completes and forwards operatorreports.
12.Helps maintain clean and orderlyjob site.
13.Acts as member of a team.
14.Performs other duties as assigned.

D. OperatesSpreader:
1.Select a paving speed thatbalances delivery, paver capacity and the compaction process and pave with few if any extended stops.
2.Works with screed operator inestablishing and maintaining the head of material.
3.Steers the paver holding to apre-determined reference.
4.Directs the truck driver to raisebed and exit when empty.
5.Utilize rapid, but smooth startand stops to help prevent end-of-load roughness. (If you have to stop)
6.Observe HMA being discharged intopaver hopper or insert for changes in characteristics of the mix.
7.Monitor paver for unusual noise orvibration. (Notify the proper person to take corrective actions).
8.Work with dump person to make suretruck does not bump paver, or let hopper run low.
9.Work as a team member.
10.Keeps equipment clean.

E. OperatesMilling Machine:
1.Understands purpose of machine andall safety requirements.
2.Observes machine for replacementof wear parts, conveyor belts, and cutting head.
3.Has knowledge at all times wherefellow employees are around machine.
4.Cleans machine after each use
5.Determines speed of machine toensure quality cut.

F. Operates ChipSpreader:
1.Understands purpose of machine toensure correct applications
2.Observes machine for replacementof wear parts
3.Stays in contact with foreman anddistributor operator at all times.

G. Operates RoadWidener:
1.Understands purpose of machine andall parts
2.Monitors spread rates of material.
3.Cleans equipment after each use.
4.Monitors and tracks belt daily.

H. OperatesScrews on Spreader:
1.Assists the foreman and paveroperator to thoroughly inspect thepaver and screed and to accuratelyfill out the weekly equipment operator inspection report, including hour meter readings.
2.Checks the screed with astring-line and straightedge before and during paving.
3.Erects the ski pole and installsthe electronics daily on the Paver.
4.Possesses total working knowledgeof operation and setup of the screed in manual or automatic setting. Makes sure that electronics are functioningproperly. Operates grade and cross slopeand calibrates the system.
5.Directs throughout the day, withthe paver operator, the daily paving pulls based on the paving plan. Communicates with the paveroperator to avoid stop and go paving and to ensure smooth transitions on stopping and taking offjoints. Works with the paver operator to establish and maintain the head of material within a plus or minusone-inch tolerance.
6.Assists the foreman in training ofcrew members and identifies potential candidates for training to advance on the crew.
7.Checks mat throughout the day toensure quality, appropriate depth and yield.
8.Assists paver operator inmaintaining the paver and screed.
9.With the paver operator, performsa daily detailed walk-around of the paver. Checks the push rollers and undercarriage (examiningconveyor chains); checks fluids; looks for hydraulic leaks, and checks the track and roller fordamage. Checks and greases machine, and fill the automatic greaser for every 4 days. Visuallychecks the screed condition, both the main screed and the extensions, for wear, indentions or holes.Cleans the deck and screed of debris every day.

Supervisory Responsibilities

This job has nosupervisory responsibilities.

Competencies

To perform thejob successfully, an individual should demonstrate the following competencies:

Quality

• Demonstrates accuracy and thoroughness; Looks for ways to improve and promotequality; Applies feedback to improve performance; Monitors own work to ensurequality.

Quantity

• Meetsproductivity standards; Completes work in timely manner; Strives to increaseproductivity. Works quickly.

Safety and Security- Observes safety and security procedures; Reports potentially unsafeconditions; Uses equipment and materials properly.

Attendance/Punctuality- Is consistently at work and on time; Ensures work responsibilities arecovered when absent; Arrives at meetings and appointments on time.

Dependability

• Follows instructions, responds to management direction; Takes responsibilityfor own actions; Keeps commitments; Commits to long hours of work whennecessary to reach goals. Completes tasks on time or notifies appropriateperson with an alternate plan.

Qualifications

To perform thisjob successfully, an individual must be able to perform each essential dutysatisfactorily. The requirements listed below are representative of theknowledge, skill, and/or ability required. Reasonable accommodations may bemade to enable qualified individuals with disabilities to perform the essentialfunctions.

Education and/or Experience
3 years related experience and/or training from time promoted to semi-skilled.

Language Skills

Ability to readand comprehend simple instructions, short correspondence, and memos. Ability to write simple correspondence. Ability to effectively present information inone-on-one and small group situations to customers, clients, and otheremployees of the organization.

Mathematical Skills

Ability to addand subtract two digit numbers and to multiply and divide with 10's and100's. Ability to perform theseoperations using units of American money and weight measurement, volume, anddistance.

Reasoning Ability

Ability to applycommon sense understanding to carry out detailed but un-involved written ororal instructions. Ability to deal withproblems involving a few concrete variables in standardized situations.

Physical Demands

The physicaldemands described here are representative of those that must be met by anemployee to successfully perform the essential functions of this job.Reasonable accommodations may be made to enable qualified individuals withdisabilities to perform the essential functions.

While performingthe duties of this Job, the employee is regularly required to talk or hear. Theemployee is frequently required to walk and sit.

The employee is occasionallyrequired to stand; use hands to finger, handle, or feel and climb or balance.The employee must occasionally lift and/or move up to 50 pounds. Specificvision abilities required by this job include close vision, distance vision,peripheral vision and depth perception.

Work Environment

The workenvironment characteristics described here are representative of those anemployee encounters while performing the essential functions of this job. Reasonableaccommodations may be made to enable qualified individuals with disabilities toperform the essential functions.

While performingthe duties of this Job, the employee is regularly exposed to moving mechanicalparts, fumes or airborne particles and outside weather conditions. The employeeis frequently exposed to vibration. Thenoise level in the work environment is usually loud.

BENEFITS

• Vulcan Materials Company offers a competitive compensation program and benefits package including: medical/dental/vision, paid holidays and vacations, life insurance, 401(k) with match and flexible spending accounts.

Vulcan is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy), sexual orientation, gender identity, national origin, age, disability or genetics, protected veteran status, or any other characteristic protected by law from discrimination.

CDL Required: Yes
Required Travel: None
Number of Openings: 3
FLSA Status: Non-Exempt
Type of Position: Hourly
Position Status: Full Time
Additional Available Locations:
Position Summary
Train to understand ground duties of rig up, boost pump operations, and safety practices.

Key Accountabilities
Runs ground operations
Rig up/down
Run Boost pump
Hook up hoses
Grease unit while in operation, and monitor greasers on packing
Watches lube pump pressure and is eyes and ears to pump specialist
Maintains unit while operating
Watches for safe being of no- employee personnel in work area
Overseas work space, safety, and environmental responsibilities

Required Knowledge, Skills and Abilities
Understanding of work environment.
Willingness and ability to manage work area, and specific duties on their own.
Pass the company’s “Physical Functions Assessment”

Required Experience and Education
Possession and maintenance of a class A or B CDL with heavy truck experience.
21 years of age.
6 months of previous oilfield experience.

EEO is The Law - click here for more information

Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled

Nearest Major Market: Austin

Position Summary
Train to understand ground duties of rig up, boost pump operations, and safety practices.

Key Accountabilities
Runs ground operations
Rig up/down
Run Boost pump
Hook up hoses
Grease unit while in operation, and monitor greasers on packing
Watches lube pump pressure and is eyes and ears to pump specialist
Maintains unit while operating
Watches for safe being of no- employee personnel in work area
Overseas work space, safety, and environmental responsibilities

Required Knowledge, Skills and Abilities
Understanding of work environment.
Willingness and ability to manage work area, and specific duties on their own.

Required Experience and Education
Possession and maintenance of a class A or B CDL with heavy truck experience.
21 years of age.
6 months of previous oilfield experience.

CDL Required: Yes
Required Travel: 75% - 100%
Number of Openings: 1
FLSA Status: Non-Exempt
Type of Position: Hourly
Position Status: Full Time
Additional Available Locations:

EEO is The Law - click here for more information

Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled

Nearest Major Market: Austin