Guide Establishment Job Description Sample
Ft/Security Professional W/Great Customer Service Skills/Professional Ettiquette For Prime Downtown Orlando Establishment
Allied Universal provides unparalleled service, systems and solutions to the people and business of our communities, and is North America's leading security services provider. Allied Universal, North America's leading security services provider, is experiencing tremendous growth. For all full-time positions, we offer medical, dental, vision, flex spending, 401K, an anniversary bonus, and an on-the-spot recognition program. We promote from within our company! You can start with little, to no, security experience and become one of Allied Universal's many success stories.
Apply to join the LARGEST SECURITY COMPANY in the United States!
Allied Universal Services is currently searching for a Professional Security Officer.
The Professional Security Officer is the heart of Allied Universal Services. Our officers allow us to accomplish our company's core purpose which is "to serve, secure and care for the people and businesses in our communities". The Professional Security Officer is responsible for the safety and security of the facilities they protect. Our security officers act as a visible deterrent to crime and client rule infractions; they detect and report suspicious, unsafe or criminal acts at or near their assigned posts which may be a threat to the property, clients, guests or employees at the site. Although essential activities may differ based on the facility at which they work, below are some of the standards:
Ensure the facility is provided with high quality security services to protect people and property
Report safety concerns, security breaches and unusual circumstances both verbally and in writing
Build, improve and maintain effective relationships with both client employees and guests
Answer questions and assist guests and employees
Answer phones or greet guests / employees in a professional, welcoming manner
Physical and Mental Functions:
Stand or walk constantly (for up to an entire shift) on various surfaces (tile, concrete, carpet)
Climb stairs, ramps, or ladders occasionally during shift
Occasionally bend/twist at waist/knees/neck to perform various duties
Occasionally lift or carry up to 40 pounds
Run as needed
Constant use of both hands and arms in reaching/handling/grasping/fingering while using phone, notepad, writing reports, and other administrative tasks
Constant use of eyes (correctable vision to normal level required) to observe, read, interact with public and co-workers, view security monitors; includes hand/eye coordination
Work in various environments including adverse outdoor conditions such as cold, rain or heat;
Constant mental alertness and attention to detail required while setting priorities and following up on assignments
Qualified applicants for the Professional Security Officer position will meet the minimum requirements, as described below:
High school diploma or equivalent required
At least 18 years of age
Must possess effective written and oral communication and interpersonal skills with ability to deal with all levels of personnel and the general public in a professional and effective manner; must be able to use initiative and independent judgment within established guidelines
Must be able to frequently prepare written reports and logs in neat, legible handwriting; may require computer skills
Must be able to read and understand all operating procedures and instructions
Must be able to obtain a valid Guard License as required in the state for which you are applying
As a condition of employment, employee must successfully complete a background investigation and a post-offer/pre-employment drug/alcohol test
As a condition of continued employment, employee must maintain current active status of all required License at all times, and must carry the license at all times while on duty
Must display exceptional customer service and communication skills
Remain flexible to ever changing environments; adapt well to different situations
Intermediate computer skills to utilize innovative, wireless technology at client specific sites
Ability to maintain satisfactory attendance and punctuality standard;
Neat and professional appearance
Ability to provide quality customer service
Ability to handle both common and crisis situations at the client site, calmly and efficiently
Read, understand and clearly speak English; constantly use speech and hearing (correctable to normal level required) in communicating with public/co-workers, giving and receiving instructions, using phones
Must be able to handle pressure of working with high volume general public (constantly to occasionally depending on assignment)
Allied Universal provides unparalleled service, systems and solutions to the people and business of our communities, and is North America's leading security services provider. With over 140,000 employees, Allied Universal delivers high-quality, tailored solutions, which allows clients to focus on their core business. For more information: 866.825.5433 or www.AUS.com.
We proudly support the Veteran Jobs Mission, a group of over 200 companies that have committed to collectively hiring a total of one million military veterans.
EOE/Minorities/Females/Vet/Disability Allied Universal Services is an Equal Opportunity Employer committed to hiring a diverse workforce.
Agency Establishment Coordinator
Where good people build rewarding careers.
Think that working in the insurance field can't be exciting, rewarding and challenging? Think again. You'll help us reinvent protection and retirement to improve customers' lives. We'll help you make an impact with our training and mentoring offerings. Here, you'll have the opportunity to expand and apply your skills in ways you never thought possible. And you'll have fun doing it. Join a company of individuals with hopes, plans and passions, all using and developing our talents for good, at work and in life.
Agency Establishment handles the on-boarding of new agents (start-up and outside buyers) as well existing agent transactions which includes book sales, relocations and terminations.
Delivers and effectively supports the success of new appointees (Exclusive Agents and Independent Agents) through the execution of all new agent appointment and establishment services. Also supports other agency transactions such as the Outside Buyer process, Satellite establishment, Book of Business Sales and Mergers, Relocations and Terminations.
Builds and maintains relationship with internal clients and partners:
Assists with coordinating the quality implementation of new agency establishment processes, both start-up and outside buyers.
Under the direction of AE leadership, partners with regional resources and sales leadership to assist in the coordination of agency establishment including office set-up, signage and education.
Gathers and coordinates information relevant to education classes
Assists in coordinating the quality implementation of satellite establishment and facilitates agent book of business sales and mergers.
With direction, builds and maintains a collaborative working relationship across functional areas (Sales Leadership, Sales Support Department, Recruiting, and Controllers Department)
Supports field sales leaders and AE team members with troubleshooting basic post-establishment agency operational issues (start-up, outside buyer, satellite, relocation, and termination).
Troubleshoots and solves basic agent book of business sale or merger issues
Performs basic administrative functions and utilizes technology to achieve performance effectiveness:
With direction, creates, completes, and maintains agent appointment file to support field support field sales leadership with the appointment approval process
Complete accurately all necessary forms and checklists to process agent transaction
Utilizes basic technology resources to provide timely and accurate reports on the progress of candidates in the establishment process
Prepares and distributes basic communication regarding important updates and changes relevant to new agent's establishment
Coordinates agency signage for new agents, relocations, and rebranding project working with the agent/ agent candidates and the national sign vendor (Philadelphia Sign Company)
Takes personal responsibility for ongoing growth and professional development by identifying and acting on appropriate training and development opportunities
Leverages opportunities to apply basic knowledge learned on the job
2 years experience in the insurance field
High school diploma or equivalent
General knowledge of agent contracts, compliance requirements, Agency Standards, and other Allstate policies and procedures
Experience in at least one or more of the following: Sales / Sales Support / Human Resources
Experience using basic Allstate technology, Microsoft Office products (Word, Excel, PowerPoint) and the Internet
The candidate(s) offered this position will be required to submit to a background investigation, which includes a drug screen.
Good Work. Good Life. Good Hands®.
As a Fortune 100 company and industry leader, we provide a competitive salary – but that's just the beginning. Our Total Rewards package also offers benefits like tuition assistance, medical and dental insurance, as well as a robust pension and 401(k). Plus, you'll have access to a wide variety of programs to help you balance your work and personal life -- including a generous paid time off policy.
Learn more about life at Allstate. Connect with us on Twitter, Facebook, Instagram and LinkedIn or watch a video.
Allstate generally does not sponsor individuals for employment-based visas for this position.
Effective July 1, 2014, under Indiana House Enrolled Act (HEA) 1242, it is against public policy of the State of Indiana and a discriminatory practice for an employer to discriminate against a prospective employee on the basis of status as a veteran by refusing to employ an applicant on the basis that they are a veteran of the armed forces of the United States, a member of the Indiana National Guard or a member of a reserve component.
For jobs in San Francisco, please see the notice regarding the San Francisco Fair Chance Ordinance.
For jobs in Los Angeles, please seethe notice regarding the Los Angeles Ordinance.
It is the policy of Allstate to employ the best qualified individuals available for all jobs without regard to race, color, religion, sex, age, national origin, sexual orientation, gender identity/gender expression, disability, and citizenship status as a veteran with a disability or veteran of the Vietnam Era.
Primary responsibilities: The goal of the position is to provide visitors an educational, insightful, and fun experience as they learn about the historical importance of the Battleship Missouri Memorial, a world class museum.
Conduct assigned tours of the Battleship Missouri Memorial to visitors, including proper pre-tour briefing, staying within the time limit, following the tour route, accurately relaying the established script, and utilizing appropriate customer service skills to answer questions and provide additional information
Serve at an assigned set position to answer visitor questions and provide historical information, including taking initiative to interact with guests and answer questions
As scheduled, promptly attend morning and evening muster for daily briefing and assignment of duties
Follow established guidelines to conduct opening and closing procedures thoroughly and in a timely manner
Perform the duties of the Brow as assigned
Lead special tours for the Special Events and Education departments, when assigned
Other tasks which relate to a positive guest experience that may be assigned by a Supervisor or Manager, for example but not limited to, fixing signage, picking up dropped brochures or other garbage, fixing items made out of place by guests, wiping down mirrors in a rest room, helping with promotional events and activities, cleaning up a guest spill, or dumping a garbage can.
Working Conditions: Works indoors and outdoors and on and off the ship.
Schedule: Full time/Part Time/Casual
Education, Experience and Skill requirements: High school diploma or general education degree (GED); or one to three months related experience and/or training; or equivalent combination of education and experience.
Physical requirements: Must be able to walk up and down steep stairs between decks inside the ship and give one-hour plus walking tours. Must be able to lift 25 pounds.
Must be personable, approachable and have excellent people skills. Must be able to speak clearly, effectively, and have good listening skills and be able to communicate in English with customers regarding questions and information requests.
Machinist - 3Rd Shift - Guide Value Stream
Responsible for the operation of multiple machines within the Punching Division's- GAC Department.
PRIMARY DUTIES AND RESPONSIBILITIES
Operates machines according to the following process:
- Inspect and set up machines manually or using small hand tools
- Inspect and change fixtures as necessary
- Place piece/part into fixture/machine
- Set dials, switches and programs to begin process
- Monitor machine and make preparations for next piece/part
- Remove part from machine when done and inspect part for errors
- Repeat above steps until job is finished, or on another machine
- Other duties as assigned by supervisor
- Diploma or AAS degree in the machine trades
- G/M Code, CAD/CAM, Machinist Math, GD&T, Inspection methods
- Minimum of two years of relevant machining experience
- Strong mechanical and technical abilities/experience
- Demonstrated success using technical math skills such as Algebra, Geometry, and Trigonometry in practical applications
- Ability to edit programs and set up multiple styles of machines, along with an understanding of G&M Codes
- Be willing to freely move amongst all cell machines as workload demands
- Be able to read technical data such as blueprints and routings
- Demonstrated ability to accurately use advanced measuring tools
- Basic computer skills including Microsoft office, typing, 10 key, and internet navigation
The physical demands and work environment described here are representative of those that must be met by the employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Continuously lift, carry, push or pull up to 10 lbs.
- Rarely lift, carry, push, pull, move up to 20lbs
- Continuous exposure to indoor manufacturing environment
- Continuous exposure to moderate noise
- Continuously stand and walk throughout the workday
- Frequently performs cervical bends when checking progress or programming
- Frequently reach with hands and arms unilaterally and bilaterally; use hands to manipulate, handle, or feel material
- Continuous requirement of specific vision abilities including close vision, distance vision, color vision, depth perception, and ability to focus
- Continuously wear eye protection (Industry standard safety equipment is provided by the Company, and specific notice is posted in areas where safety equipment is required)
Continuous Frequent Occasional Rarely
(5-8 hrs./shift) (2-5 hrs./shift) (Up to 2 hrs./shift) (Up to 48 minutes/shift)
- Honesty / Integrity- Ability to be truthful and be seen as credible in the workplace.
- Accountability- Ability to accept responsibility and account for his/her actions.
- Adaptability- Ability to adapt to change in the workplace.
- Motivation- Ability to inspire oneself and others to reach a goal and/or perform to the best of their ability.
- Communication- Ability to communicate effectively with others using the spoken word and writing clearly and concisely.
- Team Player- Ability to get along well with a variety of personalities and individuals and work well in a team environment. Ability to recognize and show consideration for others.
- Problem Solving/Innovative- Ability to find a creative solution for or to deal proactively with work-related problems.
- Reliability- The trait of being dependable and trustworthy.
- Time Management- Ability to utilize the available time to organize and complete work within given deadlines.
Inside, manufacturing environment (well-lit and temperature control)
Full-time; 3rd shift (11:00pm – 7:00am)
Machinist pay scale + 3rd Shift Premium
ELIGIBILITY & SELECTION
Current employees with an interest in this position are encouraged to apply. Wilson Tool International supports promotion from within, whenever possible, to fill vacant positions. The company will establish job requirements/qualifications for all open positions. In addition, other factors such as time in current position (basic guideline is 2 years), department workload, and general business conditions will also determine eligibility.
Selection will be based on job requirements and the candidate’s qualifications. Key selection criteria are seniority, special knowledge, skills, and abilities, past performance, and supervisory recommendation. Interviews may be utilized in order to determine the top candidate. Interviews cannot be guaranteed for all applicants.
Wilson Tool is an EEO/AA employer: women, minorities, the disabled, and veterans are encouraged to apply.
EEO is the Law: http://www1.eeoc.gov/employers/upload/eeoc_self_print_poster.pdf
TitleNaturalist GuideJob Reference18-0015Post Date1/17/2018CARCYesCity/LocationDenali National ParkStateAKPoint of HireFairbanks, AKCompanyKRH - Kantishna Roadhouse, IncReports ToLead Guide/MODStarting Pay $13.50/hrType of PositionSeasonal Full-TimeFLSA StatusNon-ExemptHours48+ hours a week
ScheduleVariesDescriptionKantishna Roadhouse (KRH) is a full-service, backcountry lodge located 90 miles into the pristine natural wonder of Denali National Park in a remote area where few are lucky enough to travel. Employees at the Roadhouse will find adventure, tranquility and an escape from every-day modern life. The season at Kantishna Roadhouse is from June 4th- September 12th and KRH is seeking candidates willing to stay the entire season.
JOB SUMMARY: The Naturalist Guide staff is responsible for providing safe and educational guided hiking and other interpretive experiences and activities for guests at Kantishna Roadhouse (KRH).
Exercise good judgment as to trail conditions, weather, large animal behavior and the physical limitations of individual guests when leading and/or assisting guests on hikes and in other activities.
Facilitate in-camp activities for guests with the highest level of professionalism and respect; communicating times and locations of all lodge activities and events to guests.
Responsible for the general maintenance, cleaning and repair of all guest equipment to include bicycles, fishing gear, rain gear, waders, boots, etc. to ensure all equipment is safe and functional.
Use interpretive techniques to facilitate guests learning about Alaska and Denali's unique heritage, and to appreciate the complexities of all ecosystems.
Provide formal and informal educational programs involving various aspects of Alaska and Denali National Park. Each Naturalist Guide is required to create an evening program for the guests and present that program on a regular basis.
Uphold National Park Service rules and regulations concerning the KRH concessions permit (training is provided).
Safely transport guests in vans on the Denali Park Road to and from the trail heads, the Fannie Quigley Cabin, and on some occasions, to and from the Park Entrance.
Responsible for doing a pre-trip and post-trip inspection of the vans to include checking oil and other fluids, tire pressure and condition, etc.; and reporting any necessary maintenance to the Facilities Manager for immediate attention.
Responsible for cleaning (inside and out) of the KRH vans; and for the cleaning (inside and out) of the buses.
Move guest luggage to and from the bus.
Grounds and greenhouse maintenance as assigned.
Knowledge base should include, but is not limited to:
o North American wildlife biology
o North American plant identification
o North American bird and bird song identification
o Alaska history: early humans, today's native peoples, subsistence, the economy, the Alaska Native Land Claims Settlement Act, and Doyon Limited Native Corporation
o Denali National Park History: including the establishment of the National Park Service
o Knowledge and experience in the use of maps and compass
o Knowledge of Leave No Trace principles appropriate to the sub-arctic.
- Other duties as assigned
DOYON CORE COMPETENCIES:
Commitment to Excellence – Identifies what needs to be done and takes action to achieve a standard of excellence beyond job expectations.
Corporate Values- Understand, embraces, and integrates Doyon corporate values into everyday duties and responsibilities.
Customer Service – Identifies and responds to current and future client needs by providing excellent service to internal and external clients.
Safety and Security – Promotes a safe work environment for co-workers and customers.
Teamwork – Resourceful team player that builds, strengthens, and maintains collaborative relationships with others inside or outside the organization.
JOB SPECIFIC COMPETENCIES:
Communication Skills- Listens, writes, and speaks effectively, and positively relates and interacts with co-workers and others.
Decision Making- Makes choices or reaches conclusions by establishing objectives, gathering relevant information, identifying alternatives, setting criteria for the decision, and selecting the best option.
Dependability- Consistently adheres to operational standards, ensures smooth operations and positive customer experiences, builds a productive workplace, is reliable, and improves team morale.
Independence-Works with minimal supervision.
- This position has no supervisory responsibilities.
- BS (BA) in one of the natural sciences (will consider majors in other disciplines)
o Equivalent work experience or combination thereof will be considered
Must possess a valid Driver's license and be able to perform routine vehicle safety checks
Must have current First Aid and CPR certifications; Wilderness First Responder or Wilderness EMT preferred
Must be able to pass pre-employment and random drug screening tests
WORKING ENVIRONMENT: Kantishna Roadhouse is remotely located within Denali National Park. The majority of the work is performed in an outdoor environment. The job is both physically and mentally demanding. Problems may arise and leaders must maintain a smooth operation while satisfying the needs and demands of all guests.
PHYSICAL DEMANDS: An individual will need to be able to quickly respond to a change in work demands. Daily and weekly work schedules tend to be long and intense and because of these demands and the amount of walking required, the ability to work long shifts (stamina), maintain high energy, and a high fitness level are essential. Daily lifting and moving of luggage is required (1 to 50+ pounds). [Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions].
REASONABLE ACCOMMODATION: It is Doyon's business philosophy and practice to provide reasonable accommodations, according to applicable state and federal laws, to all qualified individuals with physical or mental disabilities.
PREFERENCE STATEMENT: Doyon grants preference to qualified Doyon Shareholders first, and second to qualified shareholders of other Alaska Native corporations that grant a similar preference in all phases of employment and training, which include, but are not limited to hiring, promotion, layoff, transfer, and training.
This job description in no way states or implies that these are the only duties to be performed by the employee(s) incumbent in this position. Employee(s) will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments.
A review of this position has excluded marginal functions of the position that are incidental to the performance of fundamental job duties. All duties and responsibilities are essential job functions and requirements and are subject to possible modification to reasonably accommodate individuals with disabilities. To perform this job successfully, the incumbent(s) will possess the skills, aptitudes and abilities to perform each duty proficiently. Some requirements may exclude individuals who pose a direct threat or significant risk to the health or safety of themselves or others. The requirements listed in this document are the minimum levels of knowledge, skills or abilities.
This job description is not an employment agreement or contract, implied or otherwise, other than an "at will" relationship. Management has the exclusive right to alter the scope of work within the framework of this job description at any time without prior notice.
Apply On-lineSend This Job to a Friend
© Doyon Limited.
Financial Guide - Tamc
GENERAL DESCRIPTION/MISSION STATEMENT: The Financial Guide must have a good understanding of patient bills and respond to inquiries related to bills correctly. Must also be able to provide counseling to patients and others involved with the payment of patient bills and other sources that may be available to assist with their bills.
1.Review self pay pre-admissions, day surgery and inpatient.
2.Advise patients of required deposits, payment plans and other options that may be available to them to resolve their bills.
3.Do account follow-up via their work lists by telephone calls and collection letters.
4.Understand Free Care guidelines and assist patients with the preparation of these and ensure that all necessary financial information and a DHS denial is attached.
5.Monitor all credits on self pay accounts with the appropriate disposition; i.e. transfer, adjustment or refund.
6.Review pre bad debt list weekly with appropriate action.
7.Adhere to Service Excellence Initiative.
8.Assist with special projects.
9.Assist with PDCA/Performance Improvement.
10. Know and understand safety guidelines.
11. Update Healthstream classes annually.
EDUCATION, SKILLS, EXPERIENCE REQUIREMENTS:
1.High school or GED diploma.
2.Computer, typing, accounting and general office equipment skills.
3.Excellent verbal, numerical and interpersonal skills.
4.Ability to organize work and meet deadlines.
5.Related work experience up to two years.
Winter Activities Guide - Adventure Ridge - Winter Seasonal - Vail Mountain
Reach Your Peak at Vail Resorts. You're someone who pushes boundaries and challenges the status quo.
You're brave, ambitious and passionate in everything you do. And we want you on our team. Pursue your fullest potential and never settle in the quest to deliver extraordinary guest service.
Join one of the world's most innovative companies and re-imagine a mountain resort experience with us. Welcome to Vail Resorts. Reach Your Peak.
Located at 10,350 feet, Adventure Ridge is packed with high altitude fun! We work hard so our guests can play hard. From Kid's Snowmobiling and rip roaring Tubing to the Forest Flyer Mountain Coaster, we offer a family experience Like Nothing on Earth.
Is living in a beautiful mountain setting on your bucket list? Do you dream about taking fresh turns in fresh powder?
Adventure Ridge can help you achieve those goals! We operate Tuesday through Saturday and are open to the public from 1:00 pm to 7:00 pm (actual times may vary depending on business volumes). With hours like that, you can have the most vertical feet of anyone on the mountain!
We are looking for employees who have a passion for the mountains and who want to share that passion with guests, by providing fun and memorable experiences at Adventure Ridge.
The Adventure Ridge Winter Tubing Hill is an eight lane hill that is roughly 890 feet long with a 110 foot vertical drop. Riders are taken to the top of the hill by magic carpet and can reach speeds upwards of 30 miles an hour.
The Adventure Ridge Kid's Snowmobiles operate on a closed track with specially designed mini snowmobiles that run approximately six miles an hour around Blizzard Speedway. Riders travel at their preferred pace.
Forest Flyer™ Mountain Coaster
The Forest Flyer™ winds its way 3,400 feet down the mountain, following the natural contours of the landscape through the forest. Participants control their speed with the manual brakes.
Ski Bike Tours
Just like riding a bike but different, our Ski Bike tours are a unique nighttime activity for intermediate to advanced skiers and snowboarders.
Snow removal from all activities, tubing building, Adventure Bahn carpet lift, coaster track
Constantly monitor the adherence of safety policies to ensure that our guest and staff safety is our highest priority
Perform daily inspections on all activities
Must be at least 18 years old
Must be able to work weekends, evenings, holidays and extended hours during peak times
Must be comfortable working in a high alpine environment (working through inclement weather conditions)
Able to meet Colorado State requirements for all background checks
Able to communicate instruction for and monitor participation in various winter activities
Ability to speak effectively before groups of guests or employees of organization
Be a part of the resort where it all started. Imagine belonging to a team that delivers the life of luxury to its guests while infusing the mountain lifestyle in every experience.
Are you someone that never settles for second best? Take your mountain exploration to the next level and join a passionate group of people who thrive on extraordinary customer service. Come help us deliver unparalleled adventures in a place that is unrivaled and unflinching. Join the team at Vail – a place that's Like Nothing on Earth. www.vailresortscareers.com
Vail Resorts is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status or any other status protected by applicable law.
Requisition ID 144447
Part-Time Senior Tour Guide (Temporary) (8423)
Under general supervision, directs special and technical groups through Authority plants and visitors centers to provide information on the Authority and its energy sources through tours, lectures and/or demonstrations; and represents the Authority at outside events.Will be assigned to perform basic routine maintenance in order to setup and/or disassemble portable exhibitory as needed during off-site presentations. Assists in training tour guides.
Must possess a high school diploma as well as excellent communication and presentation skills; ability to function well under pressure.
Must possess a high school diploma as well as excellent communication and presentation skills; ability to function well under pressure.
The New York Power Authority is an equal opportunity employer.
To present a welcome atmosphere to the public and conduct guided tours of the facility
Tasks are to be completed while maintaining the highest safety, food safety and quality, cost and GMP standards in a high speed manufacturing environment.
Essential Duties and Responsibilities
Organize and conduct tours explaining the brand and manufacturing process.
Prepare teas and assist customers with product samplings and surveys.
Stocking, cleaning, organizing, merchandising and communicating stock needs.
Operate cash register accurately.
Operate ticket counter, answer phone to schedule group tour reservations.
Rinsing, racking, dishwashing and restocking sampling cups.
Operate a steamer to make blended drinks.
Available to work some weekends, nights and holidays.
Communicate with management concerning staff and customer needs.
Responsible for reporting food safety and quality issues and initiate action, as necessary.
Follow all Food Safety guidelines, but not limited to:
Additional duties and various projects as needed.
Minimum one year experience in a tour guide capacity or related role
High school degree or equivalent.
One to three years customer service experience.
Presentation skills -- must be able to make presentations to large groups.
Ability to work in a growing, fast-paced tour environment with a positive attitude.
Must be reliable and flexible, and available to work weekends, holidays.
Excellent customer service and oral communication skills.
Ability to lift 40-60 lbs., carry 20-40 lbs, push/pull 60+ lbs. Ability to be on feet throughout the day.
Ability to meet attendance guidelines.
Ability to maintain an effective working relationship with all contacts both inside and outside the company.
Patient Success Guide / Patient Support Hub
MannKind is currently commercializing Afrezza® (insulin human) Inhalation Powder, the Company's first FDA approved product, in the United States, where it is available by prescription from pharmacies nationwide.
Our employees are our number one asset, and we continue to be a tight-knit community where each of us has a critical role in our success. Committed to diversity, at MannKind we depend on a rich blend of ideas, backgrounds, and working styles in our quest to change the world for the better.
We are currently recruiting for a Patient Success Guide within our patient support hub at our Westlake Village office. This role will give you the ability to work directly with patients and their care providers. If this is your passion, we are looking for individuals who meet the requirements below.
People living with diabetes face unique challenges managing their condition. Patients need comprehensive support from their overall care team and a single point of contact that can assist with their Afrezza® journey.
The Patient Success Guide will act as a single point of contact to support the patient from the time their health care provider writes a prescription for Afrezza® through successful, ongoing use.
Please note that this role is focused solely on providing comprehensive customer service to patients and does not involve the provision of medical advice to patients or any work, service or support on behalf of any healthcare provider(s).
The Patient Success Guide will be the single point of contact for the patient, prescriber, and other health care professionals (as appropriate). In delivering this service, the Patient Success Guide will coordinate both externally and internally to ensure the best possible outcome for the patient. This ongoing coordination will require frequent communication and coordination with all parties, including but not limited to; the patient, provider, insurers, pharmacy benefit managers, pharmacists, clinical educators, and others.
The Patient Success Guide will facilitate the Afrezza® journey with the patient from point of enrollment in the patient support hub service through successful use of Afrezza®.
The Patient Success Guide will be responsible for recognizing any potential medical questions/issues and referring the patient to their healthcare professional and/or filing product complaints and adverse event reports in response. This job does not involve the practice of nursing/medicine or the provision of any medical advice to patients.
Assisting patients in understanding their treatment journey, identifying and addressing barriers to access and reimbursement, addressing patient education needs, providing resources.
Focus on creating the best patient experience possible – strong patient / customer service orientation.
Maintain current subject matter expertise of diabetes marketplace dynamics and geographical / region trends- being seen as local patient market expert both externally and internally.
Utilize local subject matter expertise to proactively perform trending and analysis to appropriately plan for patient needs and identify barriers and/or improvements to program including supporting the strategic planning process at MannKind.
Serve as single point of contact for patients throughout the care continuum of enrollment, access, reimbursement, co-pay assistance, education, resource support, addressing any needs throughout.
Responsible for establishing and maintaining positive working relationships with patients and key stake holders in the patient support process (physicians, office staff, practice managers, nurses, educators, pharmacists, insurers, and others).
Independently use judgment and decision making in addressing patient needs across their care continuum.
Maintain a thorough and comprehensive understanding of privacy and information security laws and recognize the critical importance of respecting patient privacy and adhering to applicable laws at all times.
Comply fully with all applicable laws and regulations, as well as Company policies and procedures. MannKind takes its legal, regulatory and ethical responsibilities seriously and expects all employees to follow its comprehensive Healthcare Compliance Program.
Who You Are
Bachelor's degree or equivalent experience in a social service field, health education, patient navigation, or customer support.
A minimum of 1-2 years of healthcare experience is desired. In addition, reimbursement experience also preferred.
Requires problem solving, critical thinking, and decision making with high degree of autonomy and minimal structure.
Ability to take initiative and exercise independent judgment to support program development and success.
Must be able to work in a self-directed environment, with an ability to work with and lead/influence peers, team members, and partners
Apply insight and understanding about emotions and human responses to emotions to create and maintain positive interpersonal interactions.
Demonstrate interpersonal and communication skills that result in the effective exchange of information and collaboration with patients, physicians, and other health professionals while courageously advocating on behalf of the patient's access needs.
Employ active listening and remain solutions-oriented in all interactions with patients, physicians, and other health professionals while delivering messaging.
Demonstrate understanding of health care systems operations and how patients access care and services across their care continuum. Experience in diabetes care and support a plus.
Proficient in all aspects of reimbursement (i.e., benefit investigations, payer reimbursement policies, regulatory and administrative rules) and understands reimbursement/funding resources and how to access these resources.
Requires excellent written, verbal and interpersonal communication skills
Apply On-lineSend This Job to a Friend
- Mannkind Corporation
- © All rights reserved
- Site Map
Making better hires starts with building better job descriptions
- Browse 100s of templates across 40+ industries
- Customize your template with your company info & job requirements
- Post it to 20+ job boards in seconds – for FREE!