Guide Plant Job Description Sample

Job Description: Role Mandate:

Beauty Expert representing all Cosmetics and Fragrancebrands. Provide service by listening to the client, giving them skin careadvice they can trust. Offer unbiased recommendations of products from anybrand that is a best fit for their individual needs and requests. Increase the numberof new customers in Cosmetics and Fragrances shopping all brands versusshopping a single brand. Build and maintain strong relationships with allcosmetics associates and other associates in other high profile merchandisedepartments to develop new clients. Initiate and participate in total store andcosmetics department out reach programs to increase new customer acquisitionsand develop new clientele. Collaborate with the cosmetics Sales Manager and

Counter Managers to identify opportunities to achieve sales goal through eventsand promotions.

Responsibilities:
1.Emulate HBC Core Valuesand Winning Ways of surprising and delighting the customer beyond expectation

• Beauty and Skin CareConsultations

• Listening and giving theclient advice she wants and needs

• Sell with integrity

• Positive and professionaldemeanor

• Product knowledge

• Passion for working withpeople
  2.Social Media

• Possess a great affinityfor and be inspired by Social Media

• Understand and fullyutilize Social Media sites advertising the latest beauty trends

• Act as a HBC social media facilitator
  3.Client Development

• Develop and add 10 newclients to the Client file system each week

• Contact 10 existingcustomers for follow up each week.

• Achieve new customer base equal to 50% oftotal transactions
  4.Execute eventssuccessfully

• Develop two in – storeevent activities each week

• Develop two out reach activities specific toCosmetics and Fragrances each season

• Collaborate with the SalesManager, Counter Managers and Beauty Advisors to identify opportunities to growthe

• Cosmetics and Fragrancesbusiness through upcoming events on specific brands.

• Be flexible to support thechanging requirements of the events scheduled
  5.Meet productivityexpectations

• Achieve 100% of salestarget $9,000.00 per week

• Achieve productivity goalof $240/ hour

• Achieve IPT goal of 2.2

• Achieve DPT goal of 110.00
  6.New Credit Accounts,Email Capture, Auto Locate

• Open 2 new creditaccounts each week

• Capture 60% customeremail address each week

• Complete 1x20 AutoLocate transactions each week

Qualifications:

Experience/Skills/Requirements:

• Proven track record of cosmetics salessuccesses and goal achievement

• Portray a professional attitude andfollow HBC image guidelines

• Excellent organizational,follow-through, interpersonal and presentation skills

• Ability to prioritize multiple tasks ina fast pace environment

• Competent in make-up application andskin care techniques

• Comfortable in engaging clients,applying fragrance products and providing consultations

• Flexible availability, including evenings,weekends and holidays is essential

• High School Graduate or equivalent

Key characteristics/ Personality

• Enthusiastic and passionate about thecosmetics industry

• The desire to make customers extremelyhappy

• Ability to lead by example

• Positive, confident and self motivated

• Sell with integrity

• Solution oriented

• High level of ownership, accountabilityand initiative

• Ability to create activity andanimation

• Strives to perform to the higheststandards

Merchandise and Operations

• Ensure safety and tidiness standardsare respected and maintained at all times

• Communicate inventory issues/concernsto Cosmetics Sales Manager or Store Manager

• Ensure compliance with samplingpolicies and procedures

• Participate in inventory control

Note: Only applications submitted online will be accepted. HBC welcomes all applicants for this position; however only those selected for an interview will be contacted.

As part of the application process, you are required to create a candidate account to log back in and view your application(s). Check your email regularly for information regarding our employment process.

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This position's primary purpose is to provide excellent guest service and educational information to all guests visiting Siegfried and Roy's Secret Garden and Dolphin Habitat. All duties are to be performed in accordance with departmental and Mirage policies, practices and procedures.

• Engage, entertain and inspire all who visit The Mirage.

• Lead and consistently demonstrate a complete understanding of The Mirage service standards.

• Exemplify effective communication, teamwork and guest interactive skills in all aspects of duties.

• Provide educational information and presentations throughout the Dolphin Habitat and the Secret Garden in one-on-one and group situations.

• Give safety instructions to all guests and monitor guest and animal safety throughout the habitat.

• Memorize information pertaining to animals and the facility.

• Perform all duties deemed necessary for the success of the department.

• Perform all other job related duties as requested.

Required:

• At least 6 months of customer service experience.

• Ability to work in extreme weather conditions including cold and very hot temperatures necessary.

• Excellent customer service skills.

• Have interpersonal skills to deal effectively with all business contacts.

• Professional appearance and demeanor.

• Work varied shifts, including weekends and holidays.

• High school diploma or equivalent.

• Able to effectively communicate in English, in both written and oral forms.

Preferred:

• Dive certified.

• Bilingual.

• At least 1 year of public speaking and guest service job.

• Previous experience working in a similar resort setting.

Service Delivery Guide Developer

Job Description:

Responsible for the overall management of a service segment of significant scope and complexity at the country, region or worldwide level. Includes but is not limited to development, implementation and governance of product service or solution portfolio lifecycle management, revenue growth programs through the appropriate routes to market. Includes but is not limited to achieving revenue, profit and/or TCE goals for that segment/entity.

Responsibilities:

• Leads and develops product support or solution(s) planning over entire lifecycle, including conformance to pricing strategies, end-to-end service delivery and sales readiness and associated processes Represents services on product or solution core teams and provides service requirements into product development stages/phases, e.g., Product warranty support and cost analysis, and Service Product Marketing content/collateral.

• Performs business analysis, identifies root cause, and develops recommendations/ solutions to drive business improvements.

• Works across regions/geographies and WW teams to develop and/or implement new/enhanced services, solutions, or programs and associated processes to meet emerging customer/market needs and fuel profitable growth.

• Responsible for revenue and margin contribution for a set of (more than one) solutions or services.

• Utilizes in-depth understanding of customer business and complex requirements to develop business case, validate the solution, and demonstrate services added value.

• Utilizes technical and business skills to lead complex cross- functional activities that drive continuous growth of the services business.

• Provides mentoring and guidance to peers and lower level employees .

Education and Experience Required:

• Typically 8+ years to establish proven track record in Service Business Management.

• Basic experience in one of the related disciplines of delivery, solution architecting or business planning prior to taking business management role .

Knowledge and Skills:

• Medium to high knowledge of IT and services industry.

• In-depth knowledge of the company's organization and policies, services offerings, end to end processes, tools, and routes to market.

• Problem detection and analysis of root cause.

• Proven ability to lead teams to achieve results, exercise independent judgment and handle unique situations to accomplish goals in tight time frames.

• Demonstrated skills in planning and financial analysis.

• Medium level of planning, project management and change management skills. Project and change management training and certification as appropriate.

• Good presentation skills. Ability to influence different functions, geographies, and the ability to build strong consensus. Impacts internal and external clients on WW basis.

Job:

Services

Job Level:

Expert

Hewlett Packard Enterprise is EEO F/M/Protected Veteran/ Individual with Disabilities.

HPE will comply with all applicable laws related to the use of arrest and conviction records, including the San Francisco Fair Chance Ordinance and similar laws and will consider for employment qualified applicants with criminal histories.

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TitleLead Naturalist GuideJob Reference18-0101Post Date4/19/2018CARCYesCity/LocationDenali National ParkStateAKPoint of HireFairbanks, AKCompanyKRH - Kantishna Roadhouse, IncReports ToOperations DirectorStarting Pay DOEType of PositionSeasonal Full-TimeFLSA StatusNon-ExemptHours40+ hours a week

ScheduleVariesDescriptionKantishna Roadhouse (KRH) is a full-service, backcountry lodge located 90 miles into the pristine natural wonder of Denali National Park in a remote area where few are lucky enough to travel. Employees at the Roadhouse will find adventure, tranquility and an escape from every-day modern life. The season at Kantishna Roadhouse is from June 4th- September 12th and KRH is seeking candidates willing to stay the entire season.

JOB SUMMARY: The Lead Naturalist/Interpretive Guide is responsible for leading the guide staff as a resource to assist guests in planning their daily activities; responsible for scheduling duty times for guide staff and working closely with the other Kantishna lodges to schedule trail usage.

ESSENTIAL FUNCTIONS:

• Work closely with the General Manager to ensure top quality guest/guide services

• Uphold National Park Service rules and regulations concerning the KRH concessions permit for hiking and vehicle travel/parking within the Park

• Train and lead guide staff on how to keep guests safe in inclement weather and wildlife habitat

• Lead and coordinate guide staff activities

• Coordinate and oversee the greenhouse and gardens—planting, daily maintenance, etc.

• Prepare weekly duty schedules for guide staff

• Prepare daily schedules and reports as necessary

• Coordinate with other Kantishna lodges regarding trail usage

• Compile orders for guide department supplies and equipment and submit to the manager

• Work with the maintenance department to ensure that vehicles are cleaned and pre-tripped

• Knowledge base must include, but is not limited to:

o North American wildlife biology

o North American plant identification

o North American bird and bird song identification

o Alaska history: early humans, today's native peoples, subsistence, the economy, the Alaska Native Land Claims Settlement Act, and thorough knowledge of Doyon Limited Native Corporation

o Denali National Park History: including the establishment of the National Park Service

o Knowledge and experience in the use of maps and compass and GPS

• Knowledge of Leave No Trace principles appropriate to the sub-arctic

• Other duties as assigned

DOYON CORE COMPETENCIES:

• Commitment to Excellence – Identifies what needs to be done and takes action to achieve a standard of excellence beyond job expectations.

• Corporate Values- Understand, embraces, and integrates Doyon corporate values into everyday duties and responsibilities.

• Customer Service – Identifies and responds to current and future client needs by providing excellent service to internal and external clients.

• Safety and Security – Promotes a safe work environment for co-workers and customers.

• Teamwork – Resourceful team player that builds, strengthens, and maintains collaborative relationships with others inside or outside the organization

JOB SPECIFIC COMPETENCIES:

• Adaptability-Adapts to changing conditions and work assignments, sets priorities and manages multiple assignments, and tasks.

• Administrative Skills- Performs a variety of responsible and confidential office, clerical and professional administrative duties.

• Communication Skills- Listens, writes, and speaks effectively, and positively relates and interacts with co-workers and others.

• Decision Making- Makes choices or reaches conclusions by establishing objectives, gathering relevant information, identifying alternatives, setting criteria for the decision, and selecting the best option.

• Dependability- Consistently adheres to operational standards, ensures smooth operations and positive customer experiences, builds a productive workplace, is reliable, and improves team morale.

• Supervisory Skills – Oversees, guides, and evaluates activities of immediate subordinates.

SUPERVISION:

• This position supervises multiple positions.

RequirementsQUALIFICATIONS:

• Three (3) years of outdoor education and/or experience

• Current Wilderness First Responder (WFR) or Wilderness EMT certification required

• Must possess a valid Driver's license and be able to perform routine vehicle safety checks

• Must be able to pass pre-employment and random drug screening tests

• BS (BA) in one of the natural sciences (will consider majors in other disciplines) preferred

WORKING ENVIRONMENT: Kantishna Roadhouse is remotely located within Denali National Park. The majority of the work is performed in an outdoor environment. The job is both physically and mentally demanding. Problems may arise and leaders must maintain a smooth operation while satisfying the needs and demands of all guests.

PHYSICAL DEMANDS: An individual will need to be able to quickly respond to a change in work demands. Because of these demands and the amount of walking required, stamina and a high energy level are essential. Regular lifting (1-50+ lbs) is required. [Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions].

REASONABLE ACCOMMODATION: It is Doyon's business philosophy and practice to provide reasonable accommodations, according to applicable state and federal laws, to all qualified individuals with physical or mental disabilities.

PREFERENCE STATEMENT: Doyon grants preference to qualified Doyon Shareholders first, and second to qualified shareholders of other Alaska Native corporations that grant a similar preference in all phases of employment and training, which include, but are not limited to hiring, promotion, layoff, transfer, and training.

This job description in no way states or implies that these are the only duties to be performed by the employee(s) incumbent in this position. Employee(s) will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments.

A review of this position has excluded marginal functions of the position that are incidental to the performance of fundamental job duties. All duties and responsibilities are essential job functions and requirements and are subject to possible modification to reasonably accommodate individuals with disabilities. To perform this job successfully, the incumbent(s) will possess the skills, aptitudes and abilities to perform each duty proficiently. Some requirements may exclude individuals who pose a direct threat or significant risk to the health or safety of themselves or others. The requirements listed in this document are the minimum levels of knowledge, skills or abilities.

This job description is not an employment agreement or contract, implied or otherwise, other than an "at will" relationship. Management has the exclusive right to alter the scope of work within the framework of this job description at any time without prior notice.

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Job Description:

Role Mandate:

The Beauty Advisor represents Lord & Taylor and its ideals of service and quality to the customer. Beauty Advisors must always be ready to assist customers with product selection and ensure that the customer's Lord & Taylor experience is a positive one. Professionalism and product knowledge are essential qualities for a successful Beauty Advisor. Beauty Advisors must have strong people skills and be comfortable with developing and fostering client relationships. Beauty Advisors are responsible for generating sales by accurately determining customers' needs and completing sales in a friendly efficient manner. Full Time and Part Time Beauty Advisors report to an Area Sales Manager.

Key Accountabilities:

• Work in front of the counter and approach all customers immediately. Intersell when necessary.

• Achieve daily sales and clientelling plans.

• Develop comprehensive product knowledge of own line and key products in neighboring bays.

• Treatment BAs must perform 5 skincare consultations/make-overs daily. Fragrance BAs must perform 5 fragrance-layering consultations daily.

• Open new charge accounts, minimum 1 per week.

• Continually build and utilize clientele file:

• Must add a minimum of 3 clients a day to their clientele file.

• Must contact 5 clients a day, 10 clients a day during GWP time.

• Work with Counter Managers to plan and implement special events and daily "at counter" events.

• Provide intersell training on key products for neighboring bays.

• Demonstrate flexibility to meet the staffing needs of the business.

• Ensure counter is adequately stocked, cleaned and properly merchandised.

• Wear vendor supplied uniforms and maintain Lord & Taylor dress code standards.

• Enforce loss prevention and shortage control procedures and maintain all safety standards.

• Maintain all specific cosmetic line standards, policies and procedures.

Job Requirements:

• Selling experience is preferred and helpful.

• Engaging personality.

• Strong phone skills/etiquette

Job Description:

Role Mandate:

The Beauty Advisor represents Lord & Taylor and its ideals of service and quality to the customer. Beauty Advisors must always be ready to assist customers with product selection and ensure that the customer's Lord & Taylor experience is a positive one. Professionalism and product knowledge are essential qualities for a successful Beauty Advisor. Beauty Advisors must have strong people skills and be comfortable with developing and fostering client relationships. Beauty Advisors are responsible for generating sales by accurately determining customers' needs and completing sales in a friendly efficient manner. Full Time and Part Time Beauty Advisors report to an Area Sales Manager.

Key Accountabilities:

• Work in front of the counter and approach all customers immediately. Intersell when necessary.

• Achieve daily sales and clientelling plans.

• Develop comprehensive product knowledge of own line and key products in neighboring bays.

• Treatment BAs must perform 5 skincare consultations/make-overs daily. Fragrance BAs must perform 5 fragrance-layering consultations daily.

• Open new charge accounts, minimum 1 per week.

• Continually build and utilize clientele file:

• Must add a minimum of 3 clients a day to their clientele file.

• Must contact 5 clients a day, 10 clients a day during GWP time.

• Work with Counter Managers to plan and implement special events and daily "at counter" events.

• Provide intersell training on key products for neighboring bays.

• Demonstrate flexibility to meet the staffing needs of the business.

• Ensure counter is adequately stocked, cleaned and properly merchandised.

• Wear vendor supplied uniforms and maintain Lord & Taylor dress code standards.

• Enforce loss prevention and shortage control procedures and maintain all safety standards.

• Maintain all specific cosmetic line standards, policies and procedures.

Job Requirements:

• Selling experience is preferred and helpful.

• Engaging personality.

• Strong phone skills/etiquette

Position: Tour Guide and Beer Educator

Reports to: Tour and Retail Supervisor

Updated: March 4, 2016

Status: Part-time, Non-Exempt

Primary Responsibilities:
The Tour Guide and Beer Educator is a brand ambassador of Schlafly Beer, giving our consumers a glance inside the inner workings of our breweries and providing an excellent educational experience in all things Schlafly Beer. These employees are responsible for ensuring customers have a positive experience during their tour and/or beer school and engaging customers to create a lasting positive connection to the Schlafly Beer brand. This position is also responsible for the all opening and closing duties and making sure the tours follow all safety protocol. Employees in this position must have a passion for public speaking, be excellent communicators, highly organized, and possess a strong understanding of all Schlafly Beer products. All employees in this position must be at least 21 years old.

Opening job duties:

• Count and separate tour tickets for the day

• Set-up the Crown Room Bar

• Put out tour sign and safety glasses

• Set up samples and entry table

Daily job duties

• Hand out tour tickets

• Answer customer questions

• Give tours and lead beer school classes following all Schlafly guidelines

• Track tour beer usage/visitor attendance

• Work the entrance tasting table (greet customers, hand out beer samples, talk about beer samples and answer customer questions, about beer, the brewery, etc)

• Assist with maintaining retail area during down time

Closing job duties

• Clean Crown Room Bar and seating area

• Put away tour signs and safety glasses

• Break down sampling table

Physical/Visual Activities or Demands:

Work requires constant standing and walking, occasional bending, reaching and squatting. Moderate physical demands requiring occasional manual lifting/moving of materials weighing up to 25 lbs. regularly. Must be able to move up to 50 lbs. occasionally. Position requires standing on concrete for six to eight hours per day.

Position Qualification Requirements

Education: High school diploma or equivalent required.

Experience: Minimum two years' experience in both customer service and public speaking

Skills and Abilities which may be representative but not all inclusive of those commonly associated with this position:

• Excellent interpersonal and communication skills

• A passion for engaging consumers

• Comfort with public speaking

• Outgoing personality

• Customer Service Oriented

• Basic counting accuracy and mathematical skills

• Attention to detail and highly organized

• Knowledge of relevant computer applications

• Effective time management skills

• Strong understanding of brewing process and Schlafly Beer products

• Must be at least 21 years old

As part of the application process, you are required to create a candidate account to log back in and view your application(s). Check your email regularly for information regarding our employment process.

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This position's primary purpose is to provide excellent guest service and educational information to all guests visiting Siegfried and Roy's Secret Garden and Dolphin Habitat. All duties are to be performed in accordance with departmental and Mirage policies, practices and procedures.

• Engage, entertain and inspire all who visit The Mirage.

• Lead and consistently demonstrate a complete understanding of The Mirage service standards.

• Exemplify effective communication, teamwork and guest interactive skills in all aspects of duties.

• Provide educational information and presentations throughout the Dolphin Habitat and the Secret Garden in one-on-one and group situations.

• Give safety instructions to all guests and monitor guest and animal safety throughout the habitat.

• Memorize information pertaining to animals and the facility.

• Perform all duties deemed necessary for the success of the department.

• Perform all other job related duties as requested.

Required:

• At least 6 months of customer service experience.

• Ability to work in extreme weather conditions including cold and very hot temperatures necessary.

• Excellent customer service skills.

• Have interpersonal skill to deal effectively with all business contacts.

• Professional appearance and demeanor.

• Work varied shifts, including weekends and holidays.

• High school diploma or equivalent.

• Able to effectively communicate in English, in both written and oral forms.

Preferred:

• At least 1 year of public speaking and guest service job.

• Dive certified.

• Bilingual.

• Previous experience working in a similar resort setting.

Job Description:

Who We Are:

HBC is a diversified global retailer, focused on driving the performance of high quality stores and their all-channel offerings, growing through acquisitions, and unlocking the value of real estate holdings. Founded in 1670, HBC is the oldest company in North America. Our portfolio today includes formats ranging from luxury to premium department stores to off price fashion shopping destinations, with more than 480 stores and over 66,000 employees around the world.

Our leading banners across North America and Europe include Hudson's Bay, Lord & Taylor, Saks Fifth Avenue, Gilt, Saks OFF 5TH, Galeria Kaufhof, the largest department store group in Germany, and Belgium's only department store group Galeria INNO.

We have significant investments in real estate joint ventures. HBC has partnered with Simon Property Group Inc. in the HBC Global Properties Joint Venture, which owns properties in the United States and Germany. In Canada, HBC has partnered with RioCan Real Estate Investment Trust in the RioCan-HBC Joint Venture

A truly global corporate citizen, HBC is committed to responsible business practices to bring about positive change, and we work hard to shape a sustainable future for people and the planet. Our philanthropic initiatives help create healthy families, strong communities, and sport excellence in the cities and countries in which we operate around the world, while striving to create innovative programs and resources that provide flexibility for work-life balance in order to maintain a positive working environment.

What Is This Position Is All About:

Under the direction of the Area Sales Manager, the Beauty Advisor represents Lord & Taylor and its ideals of service and quality to the customer. The Beauty Advisor must always be ready to assist customers with merchandise selection and ensure that the customer's overall Lord & Taylor experience is a positive one. Professionalism and product knowledge are essential qualities for a successful Beauty Advisor.

Who You Are:

• You are a true influencer – someone who can effectively communicate and build relationships across all levels of the organization

• You are an expert communicator, with the special ability to build strong business relationships beyond your immediate team

• A natural problem-solver, who is also intuitively analytical and creative

• You understand the value of being proactive and solution-oriented

You Also Have:

• An understanding of fashion (preferred)

• Engaging personality

• A can-do attitude and willingness to do what it takes to get the job done

• Phone skills and proper etiquette preferred.

As The Beauty Advisor You Will:

• Work in front of the counter and approach all customers immediately, interselling when necessary.

• Achieve daily sales and clientelling plans.

• Develop comprehensive product knowledge of own line and key products in neighboring bays.

• Treatment Beauty Advisors must perform 5 skincare consultations/make-overs daily. Fragrance Beauty Advisors must perform 5 fragrance-layering consultations daily.

Your Life and Career at HBC:

• Be part of a world-class team; work with an adventurous spirit; think and act like an owner-operator!

• Exposure to rewarding career advancement opportunities, from retail to supply chain, to digital or corporate.

• A culture that promotes a healthy, fulfilling work/life balance

• Benefits package for all eligible full-time employees (including medical, vision and dental).

• An amazing employee discount

Note: Only applications submitted online will be accepted.

HBC welcomes all applicants for this position; however only those selected for an interview will be contacted.