Guide Plant Job Description Sample

Job Description:

$12.80

Essential Job Duties:
1.May be assigned to check in cores using the computer program.
2.Responsible to tear down cores and remove all parts using hand and power tools.
3.Sort parts to get them ready for cleaning.
4.Follow all approved Standardized Work Instructions for the teardown area.
5.Disassembler may be assigned to use computer to verify cores and parts.
6.Assure safety standards are used at all times and comply with all OSHA and L&I regulations.
7.Follow established company policies that are outlined in the employee handbook.
8.All other tasks that are assigned in your work area or another work area.

Company Overview:

LKQ Corporation (NYSE: LKQ), an S&P 500 and Fortune 500 company, is a leading global value-added distributor of vehicle repair parts and accessories. The Company is the leading North American provider of recycled automotive and aftermarket collision parts as well as specialty accessories for automobiles, trucks, recreational and performance vehicles.

LKQ Europe, with operations located in 15 countries, collectively is the largest distributor of automotive aftermarket mechanical repair parts and related products in Europe, holding leading market positions in the United Kingdom, Italy, The Netherlands, The Czech Republic and Slovakia. Globally, the Company has more than 1,100 operating locations and 40,000 employees.

LKQ has an entrepreneurial, growth orientated culture and since 2005 consolidated revenue has grown at a compound annual rate of 28%. Come join the family and be LKQ Proud!

We offer:

• Competitive Pay 401k Plan with generous employer match

• Insurance Plans for (Medical, Dental, Vision, Life and Disability)

• Paid Holiday leave days and a Paid Time Off Program

• Tuition Reimbursement

• A top-notch leadership team with the experience needed to grow and develop your career Job Requirements

Basic Qualifications

Education & Experience: Complete Engine Assembly training boot camp. Complete all training from Teardown Standardized Work Instructions.

Knowledge/Skills/Abilities: Competent in following all Teardown Standardized Work Instructions and can read specifications and verify pictures from the computer program.

Essential Physical Demands/Work Environment: Lifting 5-50 pounds using the proper lifting techniques or equipment, bending, and twisting.

Standing for entire shift. Loud work environment. Personal Protective Equipment is required at all times including Safety Glasses, Steel toed boots, and Hearing Protection. Some cleaning jobs will also require use of Face Shield.

Preferred Qualifications:
Engine Disassembly, Remanufacturing and Engine Experience

Do you share Hornblower's passion for providing amazing experiences? If you're all about customer service and thrive on teams where communication, creativity and cooperation are encouraged, this may be the place for you. As we say at Hornblower, why work when you can cruise?

Hornblower New York is seeking a Cruise Ambassador. This role is responsible to deliver premier quality Customer Service in a role as a host of the Sightseeing Cruise. Work includes, but is not limited to playing the designated recording tour along the sightseeing route, with interactive parts to create a fun and entertaining atmosphere for guests, from boarding to disembark.

Successful candidates will have strong attention to detail and thrive in a fast paced environment. Must be self-motivated, friendly and a team player.

Qualifications:

• 1 year customer service experience preferred

• Knowledge of Ticketing Preferred

• Ability to move about a boat or other limited space

• Ability to travel up and down stairs

• Ability to lift up to 50 pounds

• Excellent verbal and written communication skills, including conflict resolution skills

• Must be able to work a flexible schedule including weekends and holidays.

• Your clothing and appearance needs to reflect the Hornblower culture and philosophy.

• Must be able to market all of the various Hornblower products and protect the Hornblower brand.

• Knowledge of another language in addition to English preferred

• (Chinese Mandarin, Spanish, German, French, Italian, Portuguese, Japanese)

• Demonstrated accurate various payment method handling skill

Job Responsiblities:

• Uniform ready greets guests with a smile ready to share information and answers guests questions.

• Daily set up, microphone, Ipod and sound check then placing buoys at appropriate position for guests to take pictures and setup of the Gift Shop merchandise for sale and giveaways.

• Starts the tour during boarding by welcoming and introducing yourself to guests and giving a quick run-down of the cruise

• Keeps audience alert of the upcoming sights

• Engages in at least two interactive parts during cruise, offering a quiz and giving winners a Hornblower souvenir

• Closely follows the route and plays appropriate attractions during the route

• Picks songs from the playlist, making sure it is the right tempo at the right time

• Offers Concessions, Gift Shop sales to guest onboard

• Offers description of Hornblower public cruises

• All job duties must be efficient and completed in a timely manner.

• All inventory and gadgets have to be received at opening and returned at closing to Pier 15 Office.

• Presents and maintains a clean, well organized indoor and outdoor area together with Marine and Concessions staff

• Follows company policies such as uniform and cell phone policies.

• Follows all Standard Operating Procedures issued for the position

• Wears/utilizes all required Personal Protective Equipment (PPE) when performing work duties that have the potential of risk to your health or safety.

• Perform other duties as assigned; Ticket Agent or Concessions as needed

This is a great opportunity for those interested in organization and building management. Day, evening, weekend, and holiday shifts may be needed from time to time. We are a quality hospitality organization that serves the public year round.

Hornblower Cruises & Events has been the leading yacht and public dining cruise company in the United States for more than 37 years. The San Francisco-based organization operates more than 60 vessels in northern California, southern California, and New York. In addition, Hornblower operates two ferry service concessions for the National Park Service: Alcatraz Cruises and Statue Cruises, as well as boat service to the Niagara Falls Gorge in Canada.

Pre-employment and random drug testing is required as mandated by the U.S. Coast Guard.

Equal Opportunity Employer Minorities/ Women/ Veterans/ Disabled

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, or protected veteran status and will not be discriminated against on a basis of disability.

The Virginia Museum of Fine Arts (VMFA) is seeking a flexible, exceptionally organized, visitor-centric individual with great communication skills to join the Tour Services Department as a Tour Guide Recruitment and Training Assistant. This is a temporary position with funding from July 2019 ? February 2020 and it reports to the Docent and Tour Services Coordinator.

Work hours are primarily daytime hours, Monday ? Friday with occasional evenings and weekends. This position is non-exempt and without benefits, scheduled to work up to approximately 28 hours per week on average and up to 1,450 hours annually (May 1 ? April 30). The Tour Guide Recruitment and Training Assistant provides support to the Tour Services Department with docent recruitment planning, operations and logistics. Duties include:

Assist with the selection of tour guide candidates, which may involve developing a rubric to score applications. Setting up and planning interviews by phone and email. Assisting with developing interview questions and the candidate selection process.

Communicating acceptance or rejection for Tour Guide program. Assisting with organizing meetings with accepted recruits. Assist in developing training sessions including content and logistics.

Assisting with observations and evaluation of docent recruits throughout the training process. Assisting with and ability to facilitate reflection exercises. Assisting with training exercise in lecture and gallery settings. Other duties as assigned.

Minimum Qualifications

Knowledge of museum education and its practical application. Strong organization and problem-solving skills.

Ability to work independently in completing assigned project tasks and to collaborate with teams on multiple, simultaneous, diverse tasks. Ability to learn quickly and meet deadlines. Strong customer service, oral and written communication skills.

Excellent time management and coordination skills.

Ability follow basic instructions. Excellent attention to detail with a high degree of accuracy. Demonstrated ability to prioritize duties and workload in a fast-paced environment.

Preferred Qualifications

Degree / coursework in museum education, museum studies, art or art history or related field or equivalent work experience. Experience with volunteer management and customer service.

Special Requirements

Selected candidates must pass a criminal history background check.

Overview

Assists in the navigation of healthcare and community services on behalf of identified patients. Works within the clinic as a member of the care delivery team to address barriers in care, access to education on healthcare issues, participates in development of care plan and provides additional support as appropriate.

Demonstrates and applies knowledge of the philosophy and principles of comprehensive, community-based, family-centered, developmentally appropriate, culturally sensitive care.

This position will require:

• Successful completion of a Community Health Worker Program within 18 months of hire

• Community Health Worker (CHW) through the MN Department of Human Services (DHS)

Responsibilities/Job Description

• Facilitates patient and family access to Health Care Home providers, staff, and resources, including navigation through health care continuum

• Serves as contact point, advocate and informational resource for family and community partners and payers

• Identifies patient and family needs, builds care relationships and creates ongoing processes for families to determine and request the level of care coordination needed

• Researches, locates, and links resources, services and support with/for the family; helps complete forms and provide resource information

• Facilitates development of a care plan (emergency plan, medical summary, and action plan as appropriate) with patient/family/team

• Reviews and monitors care plan, obtains timely feedback regarding effectiveness and suggests changes as needed

• Cultivates and supports primacy care and subspecialty co-management into the care plan

• Documents information in the patient's medical record to ensure communication with care team members

• Serves as health care home quality improvement team member to measure quality and refine and implement practice improvements

• Gathers and communicates patient information at all levels with clinical staff, physicians, psychologists, and social workers

• Develops relationships with key community programs, referral resources and community members

• Maintains knowledge of, and complies with, all relevant laws, regulations, policies, procedures and standards

• Actively participates in creating and implementing improvements

• Performs other responsibilities as needed/assigned

Qualifications

Required

Education:

• High school graduate or equivalent

License/Certification:

• Successful completion of a Community Health Worker Program within 18 months of hire through the MN Department of Human Services (DHS)
• Active certification as a community health worker per Minnesota Statute within 18 months of date of hire

Preferred

Experience:

• Previous experience in a Community Health Worker role preferred

• Experience working in a healthcare setting combined with emphasis on customer service duties preferred

Additional skills & abilities:

• Basic knowledge of health insurance and previous experience with interacting with patient care teams

• Computer Skills Basic: Ability to use a computer and applications that are associated with performing basic work tasks (navigate in Windows, Outlook, etc)

• Coordination: Integration of activities, structures, and responsibilities so that resources are used most effectively to meet objectives

• Critical Thinking: Gathers and integrates critical information, recognizing and addressing underlying assumptions of others, to arrive at effective solutions; breaks down problems into simple tasks or activities; analyzes relationships among several parts of a situation

• Influencing: Uses appropriate interpersonal skills and techniques to gain acceptance for ideas or solutions

• Uses influencing strategies to gain genuine agreements; seeks to persuade rather than force solutions or impose decisions or regulations

• Interpersonal Communication: Skilled in developing effective rapport with customers, co-workers, or families, actively listening to develop a positive connection

• Medical Staff Relations: Builds effective partnerships with medical staff, physicians, fostering open lines of communication and establishing trust

• Ability to interact effectively, listen actively and develop positive working relationships with diverse customers and staff honoring different world views

It's fun to work in a company where people truly BELIEVE in what they are doing!

We're committed to bringing passion and customer focus to the business.

Work Schedule: Mon-Fri 10:30am-7:00pm CST/EST

Please note: Work at Home is only offered to internals who are already WAH.

The Personal Advocate position is responsible for representing Cigna Behavioral Health (CBH) to all inbound callers within a call center environment and assuring caller's contact with CBH is positive. Advocates are many times the first encounter customers have with Cigna and thus are responsible for giving a positive first impression. The Advocacy tasks of this position are varied and often complex in nature requiring flexibility and multi-tasking capabilities. Responsibilities may include but are not limited to: educating customers on benefits, eligibility, referrals, non-clinical resources and assessing for potential risk of harm or substance abuse concerns.

This position services calls in a warm and empathetic manner as many of the calls are sensitive in nature. Independent problem solving skills are critical to success within the role along with intelligent judgment of assessing the caller's needs. Based upon the call type and requests advocates should be able to use customer service skills, knowledge of the mental health/substance abuse field and Cigna training to effectively address callers needs in an educational manner. This position is an entry level role with opportunity for growth within the company. Incumbents will utilize telephonic communication the majority of the time with some web, and internal CBH materials to achieve first time resolution for callers.

Responsibilities:

The primary responsibility of the Advocate role is answering calls from customers. The majority of the day will be answering inbound calls from customers looking to access, understand, or utilize services.

Within a call an advocate may:

• Register participants in the intake system and opens case files

• Educate participants on their benefits based upon individual plan design and other clinical or non-clinical resources available

• Conduct an intake as needed to assess for presenting concern and risk of harm or substance abuse concerns

• Provide participants with names and phone numbers of nearest providers

• Multi-task by maneuvering through various computer programs and screens

As needed an advocate may also:

• Write authorizations to ensure claims are paid correctly.

• Provide follow-up calls to participants to ensure correct information is given

• Send eligibility requests to determine effective coverage dates or to verify correct benefits are loaded

• Send complaints to initiate grievance process for customers

On all calls an advocate is responsible for:

• Providing high quality customer service as identified by Advocacy department quality standards

• Using independent problem solving skills to make sound decisions in assessing the needs of the callers by giving accurate information and providing first call resolution

• Understanding the business needs of the role, while balancing the needs of the customer

• Taking an educational approach to ensure callers are able to understand the complexities of accessing care

• Demonstrating a complete awareness and understanding of the responsibilities and workflows of the various departments within Cigna

QUALIFICATIONS:

• Master's degree in mental health field or psychology/social work related field (can also include: family communications, health coaching, community/public health or other related major). NOTE: This is a non-clinical role and does not require a license

• Previous customer service experience or related position

• Superb interpersonal communication

• Effective listening and organizational skills

• Ability to manage multiple tasks, setting priorities where needed

• Independently problem solve, with ability to function without constant supervision

• A demonstrated ability to type effectively; with strong PC skills/word processing experience and ability to learn new computer software systems

• Ability to learn new workflows and tasks quickly

• Ability to work independently and be a team player

• Previous call center environment experience preferred

Qualified applicants will be considered without regard to race, color, age, disability, sex (including pregnancy), childbirth or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws.

If you require an accommodation based on your physical or mental disability please email: SeeYourself@cigna.com. Do not email SeeYourself@cigna.com for an update on your application or to provide your resume as you will not receive a response.

It's fun to work in a company where people truly BELIEVE in what they are doing!

We're committed to bringing passion and customer focus to the business.

Work Schedule: Mon-Fri 10:30am-7:00pm CST/EST

Please note: Work at Home is only offered to internals who are already WAH.

The Personal Advocate position is responsible for representing Cigna Behavioral Health (CBH) to all inbound callers within a call center environment and assuring caller's contact with CBH is positive. Advocates are many times the first encounter customers have with Cigna and thus are responsible for giving a positive first impression. The Advocacy tasks of this position are varied and often complex in nature requiring flexibility and multi-tasking capabilities. Responsibilities may include but are not limited to: educating customers on benefits, eligibility, referrals, non-clinical resources and assessing for potential risk of harm or substance abuse concerns.

This position services calls in a warm and empathetic manner as many of the calls are sensitive in nature. Independent problem solving skills are critical to success within the role along with intelligent judgment of assessing the caller's needs. Based upon the call type and requests advocates should be able to use customer service skills, knowledge of the mental health/substance abuse field and Cigna training to effectively address callers needs in an educational manner. This position is an entry level role with opportunity for growth within the company. Incumbents will utilize telephonic communication the majority of the time with some web, and internal CBH materials to achieve first time resolution for callers.

Responsibilities:

The primary responsibility of the Advocate role is answering calls from customers. The majority of the day will be answering inbound calls from customers looking to access, understand, or utilize services.

Within a call an advocate may:

• Register participants in the intake system and opens case files

• Educate participants on their benefits based upon individual plan design and other clinical or non-clinical resources available

• Conduct an intake as needed to assess for presenting concern and risk of harm or substance abuse concerns

• Provide participants with names and phone numbers of nearest providers

• Multi-task by maneuvering through various computer programs and screens

As needed an advocate may also:

• Write authorizations to ensure claims are paid correctly.

• Provide follow-up calls to participants to ensure correct information is given

• Send eligibility requests to determine effective coverage dates or to verify correct benefits are loaded

• Send complaints to initiate grievance process for customers

On all calls an advocate is responsible for:

• Providing high quality customer service as identified by Advocacy department quality standards

• Using independent problem solving skills to make sound decisions in assessing the needs of the callers by giving accurate information and providing first call resolution

• Understanding the business needs of the role, while balancing the needs of the customer

• Taking an educational approach to ensure callers are able to understand the complexities of accessing care

• Demonstrating a complete awareness and understanding of the responsibilities and workflows of the various departments within Cigna

QUALIFICATIONS:

• Master's degree in mental health field or psychology/social work related field (can also include: family communications, health coaching, community/public health or other related major). NOTE: This is a non-clinical role and does not require a license

• Previous customer service experience or related position

• Superb interpersonal communication

• Effective listening and organizational skills

• Ability to manage multiple tasks, setting priorities where needed

• Independently problem solve, with ability to function without constant supervision

• A demonstrated ability to type effectively; with strong PC skills/word processing experience and ability to learn new computer software systems

• Ability to learn new workflows and tasks quickly

• Ability to work independently and be a team player

• Previous call center environment experience preferred

Qualified applicants will be considered without regard to race, color, age, disability, sex (including pregnancy), childbirth or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws.

If you require an accommodation based on your physical or mental disability please email: SeeYourself@cigna.com. Do not email SeeYourself@cigna.com for an update on your application or to provide your resume as you will not receive a response.

Job Description:

Position Title: Treatment Guide Coordinator

Department: Intake

Reports to: Regional Director/Administrator

Supervises: Treatment Guides

Entry Level Qualifications:

High School Diploma or GED. College classes preferred. Knowledge of chemical dependency desired. Knowledge of marketing andcustomer service and proficient data entry skills desired. Must be able to interact with the professional community and have reliable transportation. Must be available for 24 hour a day on call schedule. Must be able to overcome obstacles in the admission process and have a working knowledge of payor sources and criteria for inpatient, IOP admissions and outside referrals.

• Must be able to bond in a professional manner with potential patients and families.

• Must be able to see 20/40 corrected in each eye and hear clearly (hearing aide accepted).

• Must have valid driver's license and a safe driving record.

• Must be emotionally and physically capable of functioning under stressful situations.

• Must maintain regular attendance.

• Must be able to work in a cooperative manner with co-workers, managers, patients, families and perspective patients and families.

• Must be able to work in constant state of alertness as to perform the job in a safe manner.

• Other duties as assigned.

• If recovering, two (2) years of continuous verifiable sobriety.

General Responsibilities:

Must be proficient in supervising, educating and motivating Treatment Guides to follow Corporate Intake standards.Must be able to overcome objections in the admission process and assure appropriate documentation of the consult guideline, callbacks, and the Intake retrieval system software. Also responsible for overseeing appropriate referrals are made to entities or agencies outside of Bradford.

Essential Functions:

• Supervises staff respond within 30 minutes or drive time of the initial request for an onsite consultation.

• Supervises staff present nearly dressed and in a professional manner to the referral source for onsite consultation.

• Oversees staff demonstrate the ability to collect screening information from a potential patient and/or family.

• Manages staff and assures they possess a working knowledge of chemical dependency signs and symptoms in adults and adolescents.

• Manages staff possess a working knowledge of appropriate emergency, benevolent and/or self- help referral information.

It's fun to work in a company where people truly BELIEVE in what they are doing!

We're committed to bringing passion and customer focus to the business.

Work Schedule: Mon-Fri 10:30am-7:00pm CST/EST

Please note: Work at Home is only offered to internals who are already WAH.

The Personal Advocate position is responsible for representing Cigna Behavioral Health (CBH) to all inbound callers within a call center environment and assuring caller's contact with CBH is positive. Advocates are many times the first encounter customers have with Cigna and thus are responsible for giving a positive first impression. The Advocacy tasks of this position are varied and often complex in nature requiring flexibility and multi-tasking capabilities. Responsibilities may include but are not limited to: educating customers on benefits, eligibility, referrals, non-clinical resources and assessing for potential risk of harm or substance abuse concerns.

This position services calls in a warm and empathetic manner as many of the calls are sensitive in nature. Independent problem solving skills are critical to success within the role along with intelligent judgment of assessing the caller's needs. Based upon the call type and requests advocates should be able to use customer service skills, knowledge of the mental health/substance abuse field and Cigna training to effectively address callers needs in an educational manner. This position is an entry level role with opportunity for growth within the company. Incumbents will utilize telephonic communication the majority of the time with some web, and internal CBH materials to achieve first time resolution for callers.

Responsibilities:

The primary responsibility of the Advocate role is answering calls from customers. The majority of the day will be answering inbound calls from customers looking to access, understand, or utilize services.

Within a call an advocate may:

• Register participants in the intake system and opens case files

• Educate participants on their benefits based upon individual plan design and other clinical or non-clinical resources available

• Conduct an intake as needed to assess for presenting concern and risk of harm or substance abuse concerns

• Provide participants with names and phone numbers of nearest providers

• Multi-task by maneuvering through various computer programs and screens

As needed an advocate may also:

• Write authorizations to ensure claims are paid correctly.

• Provide follow-up calls to participants to ensure correct information is given

• Send eligibility requests to determine effective coverage dates or to verify correct benefits are loaded

• Send complaints to initiate grievance process for customers

On all calls an advocate is responsible for:

• Providing high quality customer service as identified by Advocacy department quality standards

• Using independent problem solving skills to make sound decisions in assessing the needs of the callers by giving accurate information and providing first call resolution

• Understanding the business needs of the role, while balancing the needs of the customer

• Taking an educational approach to ensure callers are able to understand the complexities of accessing care

• Demonstrating a complete awareness and understanding of the responsibilities and workflows of the various departments within Cigna

QUALIFICATIONS:

• Master's degree in mental health field or psychology/social work related field (can also include: family communications, health coaching, community/public health or other related major). NOTE: This is a non-clinical role and does not require a license

• Previous customer service experience or related position

• Superb interpersonal communication

• Effective listening and organizational skills

• Ability to manage multiple tasks, setting priorities where needed

• Independently problem solve, with ability to function without constant supervision

• A demonstrated ability to type effectively; with strong PC skills/word processing experience and ability to learn new computer software systems

• Ability to learn new workflows and tasks quickly

• Ability to work independently and be a team player

• Previous call center environment experience preferred

Qualified applicants will be considered without regard to race, color, age, disability, sex (including pregnancy), childbirth or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws.

If you require an accommodation based on your physical or mental disability please email: SeeYourself@cigna.com. Do not email SeeYourself@cigna.com for an update on your application or to provide your resume as you will not receive a response.

It's fun to work in a company where people truly BELIEVE in what they are doing!

We're committed to bringing passion and customer focus to the business.

Work Schedule: Mon-Fri 10:30am-7:00pm CST/EST

Please note: Work at Home is only offered to internals who are already WAH.

The Personal Advocate position is responsible for representing Cigna Behavioral Health (CBH) to all inbound callers within a call center environment and assuring caller's contact with CBH is positive. Advocates are many times the first encounter customers have with Cigna and thus are responsible for giving a positive first impression. The Advocacy tasks of this position are varied and often complex in nature requiring flexibility and multi-tasking capabilities. Responsibilities may include but are not limited to: educating customers on benefits, eligibility, referrals, non-clinical resources and assessing for potential risk of harm or substance abuse concerns.

This position services calls in a warm and empathetic manner as many of the calls are sensitive in nature. Independent problem solving skills are critical to success within the role along with intelligent judgment of assessing the caller's needs. Based upon the call type and requests advocates should be able to use customer service skills, knowledge of the mental health/substance abuse field and Cigna training to effectively address callers needs in an educational manner. This position is an entry level role with opportunity for growth within the company. Incumbents will utilize telephonic communication the majority of the time with some web, and internal CBH materials to achieve first time resolution for callers.

Responsibilities:

The primary responsibility of the Advocate role is answering calls from customers. The majority of the day will be answering inbound calls from customers looking to access, understand, or utilize services.

Within a call an advocate may:

• Register participants in the intake system and opens case files

• Educate participants on their benefits based upon individual plan design and other clinical or non-clinical resources available

• Conduct an intake as needed to assess for presenting concern and risk of harm or substance abuse concerns

• Provide participants with names and phone numbers of nearest providers

• Multi-task by maneuvering through various computer programs and screens

As needed an advocate may also:

• Write authorizations to ensure claims are paid correctly.

• Provide follow-up calls to participants to ensure correct information is given

• Send eligibility requests to determine effective coverage dates or to verify correct benefits are loaded

• Send complaints to initiate grievance process for customers

On all calls an advocate is responsible for:

• Providing high quality customer service as identified by Advocacy department quality standards

• Using independent problem solving skills to make sound decisions in assessing the needs of the callers by giving accurate information and providing first call resolution

• Understanding the business needs of the role, while balancing the needs of the customer

• Taking an educational approach to ensure callers are able to understand the complexities of accessing care

• Demonstrating a complete awareness and understanding of the responsibilities and workflows of the various departments within Cigna

QUALIFICATIONS:

• Master's degree in mental health field or psychology/social work related field (can also include: family communications, health coaching, community/public health or other related major). NOTE: This is a non-clinical role and does not require a license

• Previous customer service experience or related position

• Superb interpersonal communication

• Effective listening and organizational skills

• Ability to manage multiple tasks, setting priorities where needed

• Independently problem solve, with ability to function without constant supervision

• A demonstrated ability to type effectively; with strong PC skills/word processing experience and ability to learn new computer software systems

• Ability to learn new workflows and tasks quickly

• Ability to work independently and be a team player

• Previous call center environment experience preferred

Qualified applicants will be considered without regard to race, color, age, disability, sex (including pregnancy), childbirth or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws.

If you require an accommodation based on your physical or mental disability please email: SeeYourself@cigna.com. Do not email SeeYourself@cigna.com for an update on your application or to provide your resume as you will not receive a response.